Nespresso Customer Service

Nespresso Positive Reviews

Many bugs, and Touch ID is BROKEN!Overall excellent. HOWEVER, the only reason I’m detracting one star is that it won’t let me select which of my saved addresses is my default shipping address. One time I shipped a new machine to my sister as a gift in NY and ever since it doesn’t default to my home address across the country in CA anymore. I wasn’t paying enough detailed attention while placing an order, and my $250 capsule order went to NY instead of to me. I called customer service within a day of realizing it and there was “nothing we can do“ which is pretty ridiculous—come on. I ended up calling the shipper, tracking down the package after two days of calls, and paying good money to reroute the package across the country. Just let me identify my default shipping address in the app! Otherwise, I do love the convenience and interface of the app, works really well, and I can get my order settled while having my morning coffee. Nespresso, pls fix the address issue — should be easy. I’ve been a loyal Nespresso user for ~14yrs and am just on my 3rd (high end) machine..TroopieVersion: 5.25.11

Quite possibly one of the most fluid user designed appsSo, without going too deep into my background I’ll let you know just a few things. One, I work at a five star-five diamond urban hotel and have access to fantastic traditionally made espresso on a daily basis. Two, Nespresso coffee is as good if not better than this espresso. Also, the milk frothing device that came with our Vertuo bundle is amazingly consistent at providing fantastic foamed milk. I know the amount of technique and patience it takes for an individual to master using a steam wand and IT IS NOT AN EASY technique to perform. So, that a machine can produce professional results with the touch of a button is the sign of some highly intellectual engineering; kudos on that. Lastly, for the app itself, its a joy to use. From remembering previous orders, keeping information secure, streamlining the ordering process and ease of use, and (admittedly not a result of the app, per se) the timeliness of the orders arriving is hands down some of the best customer service around. If you’re thinking about an upgrade from your single serve coffee machine, look no further. Also, beware when you travel from the comfort of your kitchen and are forced to drink lesser coffees again, as it will most likely be all the time. Nespresso is THAT good..Bgraham84Version: 5.17.8

A great machineI think the taste of the Coffee is great, but I agree with the Reviewer that mentioned the Sample Coffee offered and then described how they were out of stock! I think this is an easy fix and suggests the lack of concern for the customer! I am currently on my third Frother, each one simply quit Frothing! They replaced it each time after a long telephone routine... with full history online... and the last time they acted like they were doing me a favor, pointing out the Warranty was nearly at its end! I asked what happens when this 3rd machine quit Frothing and was told, “You may be given a coupon to buy a new one!” Each Customer Service Agent was nicer than the next and I elevated the discussion the last two times to a Supervisor and a Technical Service person... again... one nicer than the next! What that tells me is the company simply does not care about the actual complaints and resolving internal issues to the Customers satisfaction! They have convinced me of a perception of care, but perhaps I am a little to gullible! Perhaps it is time to shop for a new machine, even though I like the Coffee... I actually bought the machine originally, at a Demonstration, BECAUSE of the FROTHER!!! I love a good Cappuccino!.Nick Name BugVersion: 5.26.6

Good app bad coffee !!!The three stars are for the app. I know that this rating is supposed to be for the app, but since the app is about the coffee then I feel like I should rate it as a package . App is fine . I use it to just order the coffee , and it does it’s job perfectly fine . Coffee on the other hand is horrendous . I have ordered every single vertuo cup they have . Coffee is very weak . It doesn’t have body . Also not sure why almost all of their coffees are bitter . The machine spins the cup fast in order to incorporate air in the coffee …that way the coffee comes out with lots of foam. People associate foam in the coffee with good quality coffee. Since the coffee is so weak , I can’t help but assume that they’re adding something in there to make it seem strong…and in the process it makes it bitter . I’ve actually tried to drink 2 vertuo cups every morning for a week, and 2 cups of Turkish coffee that I made myself . I had heartburn almost everyday after drinking the vertuo cups and no heartburn with the Turkish coffee . I also tried it Starbucks coffee , that a lot of people think it tastes burnt . No heartburn . I am disappointed in nespresso . I really wanted to like the coffee ..ErionziuVersion: 5.23.6

Great - with room for improvementJust used the app to order 15 sleeves. Simple, intuitive to use. Good descriptions on the coffee capsule choices. Easy to make and change selections, pay and be done. One downside though, was that the app awarded me 3 free sleeves of decaf intenso capsules at the bottom of my shopping basket (great!) while at the same time giving me a pop-up warning that decaf intenso is sold out (not great). It gave me no option to choose another type of capsule for the freebie (which I assume is a benefit of having bought as many sleeves as I did). Freebie failure. It left me feeling, somewhat irrationally, like I lost something as a result of my purchase. This is probably not a great way for an app to leave a customer feeling. This seems like a fixable glitch in the app, adding the ability to catch when you're sold out of your freebie item and offer alternatives. Overall, though, I'll definitely use the app again when I don't have time to go to a Nespresso boutique. Oh - one more suggestion: at checkout, include the option for users to request a capsule recycling mail-in bag. Thanks..20130602reviewVersion: 5.7.2

Elegant meets sluggishThe overall app works for ordering what you need, but there are a few thing I feel can be improved. First, when entering credit card information I shouldn’t have to select a card type. You can determine that by the number entered. Also, when having to edit information it seems it must connect to my online account to download prior to my editing as I received a 504 bad gateway error the first time trying to edit my information. I would prefer to edit the information saved on my phone, then have it sync after saving this way if the sync fails I can still continue on with my order. Lastly, which I don’t knock the app for but think it would be nice, using information of my order quantity and frequency to determine how fast I drink through my order and send me a reminder when I get low. The reason I like this as opposed to the reoccurring ordering is I like to try new coffees. I am less likely to order the exact same coffee every time. Fix these and you’ll have a great app..Hawk3434Version: 5.7.3

NESPRESSO is my coffee and my machine!I have tried all types of machines and coffee. Yes, there is many machines that can make a good cup of coffee and a good espresso, but NONE can do it with the ease, consistency, and great taste on every level, as the NESPRESSO pods and machines! I will say I was a bit apprehensive at frost to only be able to get coffee on line, but after I set up the ap, and ordered, it was so easy and awesome! I have also place orders on the NESPRESSO phone line, and those guys are always so helpful and answer every question any time, 24 hours a day, 365 days a year! The other really great thing about the NESPRESSO pods is that they are 100 % recyclables! Whenever I order coffee, I order free UPS bags that I place my pods in, when it is full, I drop it off at UPS. Awesome set Up! Yes, it is a little bit more expensive then some other pod machines, but the quality and taste is day and night. NESPRESSO BLOWS away all the others! We have a second home, and I had to get a machine for there as well!!!!! Thank you NESPRESSO!!.S. Tex guyVersion: 5.11.2

A little disappointedHad high expectations for the app. Nice look and feel, intuitive design and easy to navigate. However, had multiple glitches during my experience- an error without any good description on trying to add a free gift without purchasing a welcome package. I read copy on the page later to figure it out, but would be nice to just be alerted that I forgot to add the welcome package to get a free gift. What is up with no ability to edit existing address? There was an error in my delivery address and I had to add a new one because there was no option to edit. Lastly, the lag time on page loads was pretty bad. I don’t think it was my WiFi because I have no trouble with other apps, and it wasn’t just a one page thing, it was consistent across the app- perhaps you need to look into performance enhancers. Overall though, I was able to place my order and will use the app in the future..Yana.777Version: 5.10.3

Nespresso deliversI have been ordering Nespresso espresso and coffee for four years now, and Nespresso delivers. They deliver on the app; it is easy and intuitive. Their coffee bundles on the App either help the new Nespresso user, or simply provide convenience and new choices for those of us who have been around awhile. Nespresso delivers on the equipment every morning; we love ❤️ our Vertuo machine, and the milk frother. I have the most delicious double espresso with beautiful froth most every morning. Try the Chiaro double espresso! Lastly, they deliver to your front when you reorder your coffee and espresso; they deliver quickly and accurately most every time. I say “most every time” because we have experienced an error before, and Nespresso delivered then as well. We just called the 800# and they took care of us, and corrected our order. They also deliver in small size and convenience; we carry ours in a shopping bag, and take it with us on vacation! Relaxation and delicious coffee simply go together. Enjoy..Skywriter10Version: 5.17.13

Good overall but has some bugsThis app is intuitive to use and I’ve been using it for a couple of years now. You can order capsules of both types, accessories, and even machines. You can also set up recurring orders that ship automatically on your chosen day and at selected intervals (weekly, monthly, etc.). There’s a feature of recurring orders to change the next shipment only (also available on the website). There does seem to be a bug that occurs sometimes when you do this. Recent examples; I wanted to add a sleeve of decaf and it appeared to work but come to find out my original order was deleted and only the decaf was on the order. The order was subsequently canceled because I don’t think they’ll ship only one sleeve. Another time I wanted to add a recycling bag and for some reason they weren’t available. I canceled and when I happened to take a look at it again later, the order had changed to 12 sleeves (😯) of each coffee I usually order instead of the typical three of each in my order - 24 total for a cost of $264! Please fix this bug!.Blacklab913Version: 5.16.8

Simple for a long-time fanI’ve been hooked on the Nespresso system for 13 years. At a rate of 1-2 double shot drinks/day I figure I’ve saved thousands over a Starbucks jones, and I like the coffee (Roma) better. I now own 3 C190 machines in different locations, and everything works the same, every time, every place. I have a fancy Maestro in a box in case one of my old machines fails, but it’s getting long in the tooth waiting. I prefer a manual frothing wand for hot microfilmed milk, and my routine with 2 foaming jugs keeps things tidy at a distance from the sink - especially important for the office. The Nespresso app makes quick work of retrieving past orders and checking on new machines and coffee blends. I’ve also used it to contact support (replacement wand, water reservoir). I find Nespresso to be a class outfit with high quality, durable machines and consistent coffee. My expectations are generally high, and this has been a notably reliable espresso drink system for me..DssoupVersion: 5.12.1

App has some issuesLet me first start out by saying I am a daily Nespresso coffee/espresso drinker so I find myself reordering more coffee regularly on this app. The best I can say about it, is that it doesn’t work as it should. Just tried ordering coffee on my iPad and the app never showed me the delivery options for me to pick one, but wouldn’t continue without my delivery option selection. So round and round I go, until I decided to try it on my iPhone. The first time, same thing happened - no delivery options to select. The second time, delivery options appeared! This coffee is not cheap, but it is high quality coffee. You would expect something as simple as the reordering app to work as expected. I don’t like wasting time - and there have been times where this app has not only caused frustration but has also wasted my precious time. Also, I noticed when using the app as opposed to ordering online, you don’t get to select your free sample. My recommendation: Best to just the online store..SUP_LOVINVersion: 5.16.6

Great on the surface but always glitchyThe design and usability of the app are great, and overall I can always easily do what I need to. But this app in particular seems to constantly have bugs. One in particular is if you navigate to Basket > Past Orders so you can simply reorder, it directs you to Personal Information instead. Always have to back out and click into Past Orders. Has been this way for years, can’t believe it hasn’t been fixed yet. Another is making an order an Easy Order, which I would love to do, but the freebies they offer never seem to be available, but you are simultaneously supposed to choose one. If I can only use the original line capsules and none of those are available, why am I going to select a Virtuo? What could I possibly do with that? Very frustrating and has left me manually ordering capsules when I would really rather set up something recurring..RunPhila16Version: 5.20.6

Great coffee, good appI love Nespresso! We fell in love with it in Hawaii where there was one in our hotel room and we’ve had it for 5 years. The app works well but the product content could be a bit better, for example when you want to reorder a particular pod size, you cannot always easily tell what the size is in the Master crafted singles for example. And, when you pull up a previous order and want to reorder something you liked, you cannot click on the item to go back to the product detail page to review it. Simply reordering previous orders is a simple streamlined process. Overall a very nice app and Nespresso coffee is the only way to go - don’t buy the knockoffs. It’s the combination of machine and pod that makes a great cup plus you get free gifts when you order..Wabs4Version: 5.25.7

Love everything about NESPRESSOLove everything about my Nespresso machine, if I can change a few things it would be that the products that are unavailable or currently not in stock on the website should not be posted. (Or maybe update the app to require a filter to filter out what’s not in stock and what currently is in stock, so we can purchase easier.) Another thing is those free samples that are randomly offered should be able to allow us to choose which machines we have. And lastly, PLEASE PLEASE PLEASE, make it possible to where we can track our packages through the app. Even with the email confirmations, it is hard to track the packages. I ordered three separate orders for three separate addresses in one day and 1/3 was delivered in 2 business days and here I am still waiting for the 2/3 after 1 week. Not upset, just trying to track it and I am unable to. - - Once certain preferences are fixed, I’ll gladly update my review. THANKS!.Amoha16Version: 5.21.5

Great look but sluggish and BUGGYUPDATE. Dead on the iPad starting system v13. On the iPhone shopping cart is miscalculating the number of capsules or pulling old orders. Face ID activation locks app DEAD. In this day and age could Nespresso spend less on the overpriced actors and actually build an app that works as good as there coffee? We are actually buying and using your product so get better software development to match the product. OLDER review. Great photography used as in all Nespresso marketing:) App does work but there is no easy way to modify your order. The previous order pops-in uninvited and you have to kill items one by one and then close window and add more and verify the hidden items in the list. I am sure that app developers or Nespresso management never tried to use this app but just watched some video presentation. Again, in real life it somehow sluggishly works but you have to go around the stupid stuff to place the correct order..Vic17Version: 5.15.9

Once you find your fave, you’re goodI really enjoy my Nespresso and, unlike most, mine has not yet broken and I’ve had it for almost four months. I also am really careful when I open it and do not let it spring up. Maybe that has something to do with its reliability. Also, I’m generally using it once or twice a day. So here is hoping for longevity. In the website, I find it sometimes difficult to find the capsules I want and I do not enjoy the random extra free capsules sent to me when I order. I have found the types of coffee I like. It is maddening that I have random capsules I will literally never drink piling up in my house with no way to decline the gift. I do not enjoy overly “intense” or super caffeinated coffee and I recognize this makes me weird. There is quite the variety of intense coffees and the intensity scale is pretty accurate. I wish there was a less intense decaf….VHightVersion: 5.25.12

App could be a bit better - recycling bag?The coffee is great. The app is attractive, but a little clumsy in use. Here is one beef: I just ordered $178 in coffee. Being a wonderful person, I like to do my bit in recycling. The free bags are nowhere to be seen through the coffee ordering process. I go through each step slowly in the checkout procedure, no bags anywhere (were they discontinued?), and then I pay. I go back into the app, search around, and Finally find the bags! Add to order? Nope - says I already ordered within in the last 15 minutes - try to order anyway but can’t continue because you can’t place a zero dollar order, (the bags of course are free). A few years back, the bags were right there in the checkout process. OK, the people on the phone are always great, (expected as this is a premium product), and I’ll get the bags that way, but why do we have to waste their time and my time?.RensegVersion: 5.17.8

Buggy sometimeI love nespresso, so being able to use an app to order pods is great. It seems, though, that every time I use this app it is buggy. Today I got an alert that some of the pods in my cart may not fit my registered machine. I checked and my machine in the system is vertuo and my cart was all vertuo pods. Except the free original pods that I couldnt delete. Also - the delivery options are different every time I order. I understand perhaps what shows may be dynamic based on some variable but as a customer I have no idea why. A couple orders ago I had to go into the store to get pods because the app was completely non-functional trying to check out. Its really inconsistent and Id love to be able to make my orders knowing ill have consistent delivery options and timelines. Ive used the autoship option but my orders can vary so Id rather shop each time..Nicknameistaken13579Version: 5.27.7

Always something broken in appEvery time I open app now I get some error message about network connectivity, tapping ok clears it and app seems to work just fine. At other odd times, I’ll get an error popup, but at the bottom where it normally would say, “ok”, “continue” or whatever, there is simply a blank space. It’s so irritating that when app does seem to work ok, they do an update and it’s broken again. Thought it was maybe just on my iPhone, but it’s messed up on my iPad as well. It’s irritating when a dialog or error box that pops up has nothing below the dividing line. I entered my credit card info but had the wrong type selected, again an error box pops up with no text visible in the option sections. Tapping on the left or right bottom blank space luckily works to clear the message, but it aggravates me this app is not better tested before they post it..Cheme75Version: 5.21.3

Needs some improvement!I have used the app to place an order 3 or 4 times since receiving my Nespresso machine as a gift. Each time I have run into a problem and have had to call the customer service line for help (and I am very experienced in placing orders online and via apps). Today the problem was the default on shipping. I ordered over $50 in sleeves, but my basket was showing $6.95 in estimated shipping, which I did not understand. The very helpful customer service rep explained that I must have chosen 2 day shipping. When I worked through the checkout process again, I discovered that 2-day shipping is the default! Seems to me that the free shipping should be the default if over $50 in sleeves is ordered, allowing users to upgrade to 2-day if they wish to do so. I saved my preferences in the cart so I hope that will apply to shipping selection as well, for my next order..Durham DinerVersion: 5.10.0

Loyalty is rewarded.I was an early Nespresso adopter in 2004 and have used Nespresso loyally since then. The machine styles, ease of use, and coffee quality is superior to others that have tried to copy the model. Thus, have recommended Nespresso to many friends and family members all over the world the past two decades. I have also purchased machines as birthday, wedding and other gifts over the years. And now that we have rental property we offer Nespresso machines and free coffee to our guests in the US Virgin Islands. And finally, if we have an issue with damaged capsules, or an issue with an older machine, the Nespresso team does not disappoint. Needless to say my family and friends highly recommend and appreciate decades of a great coffee experience and partnership..Loyalty paysVersion: 5.26.4

Great information on coffee’s, I love trying new ones!I like the ability to order my capsules by using my smart phone and the app. Because the app contains so much information about the coffee in each capsule I found that I am ordering coffee that I may not have in the past just to try them. The only thing that I wish is I could order the steaming pitchers for the milk on the app as I have been unable to find them. Nespresso wants you to use their steaming pitchers however do not sell them themselves. When I try to email the company about this issue I go through the entire process and as I submit my email I get a fatal error and email cannot be sent I’ve tried this 10 times to no avail. In summary coffee – excellent. Ordering required support materials – needs improvement..Chuck-in-BosVersion: 5.11.2

One of the easiest to use apps on my phoneLet me start off by saying that I never and I mean never leave reviews on anything. I have been using this app for the better part of four years now to order my coffee from Nespresso as well as ordering accessories and a machine. there’s never been a crash or any type of error or anything with this app while I’ve been using it like other apps I’ve used. I have even been able to troubleshoot my machine when I had issues with it a few times and only one time did I have to call customer service because I couldn’t find what I needed in the app. more app developers should follow in the steps of the developers of the Nespresso app!.AmykulacVersion: 5.27.1

Love the simplicity!I love the simplicity of this app. I can easily choose the coffee flavor and intensity, order what I will want for the upcoming month, and be done in as little as two minutes! But seriously, I never order that quickly - I love perusing to see what might be new or on sale. I love looking through the accessories, like coffee mugs and other items. I usually take at least 10 minutes what could be completed in 30 seconds! Oh - and did I mention that there is an option to set up a recurring order? Just in case I get busy and forget to order, I have that set up - and I just modify my list of coffee purchases if there is something new or I need something extra! This app is intuitive and simple! Love-love-love it!!!!!.OneHappyGrammieVersion: 5.13.8

Very convenientFrankly, if you have one of these machines, the app is the only practical way to get coffee (which is kind of a downside for Nespresso). The app is simple enough to use, and my orders come within a couple days even with “free shipping” selected. A couple bugs I’ve noticed is the app will show me which size capsules will work with my machine (espresso, coffee, alto) but the spot for “recommended capsules” is blank or broken. Not a huge issue, but it would have been nice to use. Also after making my selection and trying to purchase, the app took me directly to the payment screen. After a couple error messages about needing to pick a shipping option, I was able to figure out that I need to go back a step then select what I needed..Dp_greenVersion: 5.16.6

NespressoSlutMy name is Mia and if I’m going to be honest i never write reviews for any product BUT my new Nespresso machine has brought me SO MUCH JOY that I have to share it with everyone. Just the other day 2 people were having a hard time picking a coffee machine and was leaning towards a regular coffee pot UNTIL I mentioned Nespresso and their many flavors and options and not to mention the fact that it shows you the intensity of each individual pod…not even 2 minutes later I see them leaving with a Nespresso machine :) one thing I enjoy is seeing people’s smiles especially talking so passionate about coffee! Best coffee ever! I have not walked in a Starbucks, Mary Lou’s or dunkins in WEEKS! Nespresso is all about quality! 🖤 :).Mia AllyVersion: 5.31.10

It all works together + tastes deliciousThe ordering system application for Nespresso is a smooth operation on the front end and the back end. I know when our capsule supply is getting low, I can go online and have them arrive within 3 to 5 days. The periodic promotions are often something I want. Their coffee/espresso capsule options are numerous, with rich, consistent flavors. With all of that said , it’s worth mentioning that we drink almost exclusively decaf , and they are packed with flavor. For over 15 years we have enjoyed the convenience and ease with which we can have high grade, high quality lattes (with almond milk), with the coffee and machines delivered to our house . Great application, great product ..Billy BeVersion: 5.27.1

Great coffees; “App", not so muchI love the Nespresso machine, and coffees. Even the App was colorful, and mostly well-organized. There were some things I “hoped” to find... but didn’t (user manuals, videos of “how-to” make use of some of the features NOT covered well in the supplied documentation); but not too bad. THEN, I tried to complete my app on-line purchase, and “check-out”. The “ordering “ part of the app appeared to be written by a different company! After filling in (properly) all of my personal (and machine registration) information, I watched as the app changed my GENDER, re-parsed my ADDRESS (incorrectly), and refused to recognize ApplePay. You make great coffee; please hire someone to rewrite the “checkout” portion of your cellphone app! And, please, a little more info on how (precisely) to use the various features. The Aeroccino section, in particular, conflicts with what I was told in the Nespresso store..David G32Version: 5.10.4

Review refused to publish until I added a starI wrote a 2-star review because of the difficulties checking out. When I hit the Send button I kept getting the message “Nickname already taken”. I tried about 10 different nicknames before I gave up. I finally added a star to see if it would publish my review. Below is my original review: The checkout pop up is terrible. The app doubled my order the first time I tried to use it. I fixed the quantity and tried to pay. The screen was only partially visible no matter which orientation was used. I couldn’t enter my CVV because there was no visible place to type it in. At one point I was seeing half of one page and half of another. Either half was unusable. This went on for several minutes until suddenly the app normalized. I hope nothing goes wrong with my order..JavajiiveVersion: 5.13.7

Makes ordering from home easy!Great app for ordering Nespresso supplies.... The only suggestions I have for improvements are 1. New products may need clear descriptions, for example, the recycling Canister does not say whether his pearly for transportation or whether it assist with loading the recycling bags. 2. It would be nice to have a place for customer feedback to the company regarding different products. For example, some of the limited addition capsules are amazingly good (Such as the Apple strudel and one other Limited addition capsule that came out that time, I can’t member his name), while some others were not so good. Overall these are just suggestions, the app it’s in its current state works great for what it’s designed to do..MuffenyVersion: 5.9.3

Long-time CustomerI’ve had Nespresso coffee makers for over a dozen years and remain a devoted, satisfied client. The app in its current iteration is simple to use, orders are placed efficiently and quickly. Shipping takes longer than in pre-Covid days, but the ordering process is still reliable. I prefer the simpler, smaller original-capsule machines and have owned a few different models over the years, always with complete satisfaction. That said, family members who last year purchased a complex vertuo-line coffee maker spent many (8 or 9) months interacting with customer service and went through three coffee makers before getting a machine that, so far, works properly..JMR1955Version: 5.25.9

Overall OkOverall the app is ok. It runs smoothly and is well laid out. I would like to see the free samples option available like it is on the website. That alone makes me not want to use it. I also wish you could mark your favorites and have a filter or spot where you could see just those. Or maybe a thumbs up thumbs down to easily track/see what you’ve tried and liked/not liked (without having to sort through orders). We’re new to nespresso and there are a ton of coffees and I will not remember every one we like (outside of saving a pod or taking a pic of it). It would be a nice added feature as we make our way through the different flavors..CSBWRIGHTVersion: 5.30.3

Ordering recycling bagsI am a bit astonished by the number of people who say they cannot find where to order recycle bags. I'm 48 yrs old - an age where I can navigate apps and internet, but a long way from it feeling natural. Having said this, I thought it common sense to go to "accessories" (or maybe "accessories and maintenance")....however it read, I found it without thinking too hard and for me that really is saying something because I've had issues and now find many things to be frustrating that used to be easy for me. I love an app that doesn't make me think about anything other than what I want to buy. Sit back, sip coffee, and a couple clicks later I'm done. Easy peasy. 👍👍.ILovePhotoArtVersion: 5.19.8

Convenient when it worksMakes it easy to order and re-order supplies. This version of the app is easy to use and works well. UI is trying a bit too hard - less effort at matching the brand look and more effort on following Apple Human Interface guidelines would make it a little easier to use, but I just re-ordered capsules in under a minute with billing and shipping info automatically saved in the app, so my complaints are really minor. Update: can’t reorder any more; just get an error alert saying “an error has occurred, please try again in a few minutes” (for months). I’m sure deleting, signing out and in, etc would fix it, but again attention to functionality over prettiness would greatly improve this app. Downgraded to a 3 for lack of attention to functionality..G-MoVersion: 5.11.0

Great, easy way to order coffee!The only bad thing about Nespresso coffee is that it ruins drinking other coffee. I like this app because it makes it simple to order more capsules. It lets you know the intensity of the coffee and the pour size (5oz, 7.7oz, etc). Select the amount of capsules you want, check out with your card on file and you will get your coffee in a few days. (Don’t forget to ask for a free recycle bag to send back spent capsules). It also allows you to set up reoccurring orders so that you don’t even have to think about it. Just order before you run out completely or you will be drinking Starbucks for a few days! 🤢.SFAnchorVersion: 5.23.6

No free coffee samplesI love my nespresso coffee, but not so much the app. The last several times, I have purchased coffee on this app, the checkout page does not give me the option to add recycle bags, or to get my free samples. I can go in to shop and select accessories to get the recycle bags, but there is no place to select a free sample. Very frustrating. I buy a lot of coffee and I enjoy the samples because they’re almost always a flavor. I don’t buy or haven’t tried. It used to be really easy. Just click a button on the checkout page. Please fix this. Also, I noticed there’s a difference between the website and the app. The website tells you about coupon codes available on the home page and includes the recycle bags and samples during checkout..Thawk1227Version: 5.30.0

Amazing!!!I love Nespresso so much!! I love the company‘s commitment to sustainability, the innovations with coffee, the dedication to revive single origin coffee, and their first rate products! One thing I think that they could improve upon, is their subscription model. I used their subscription model for a while, but noticed that some of the limited edition coffee pods were not available with the subscription model. I am someone who likes to experiment with different coffees each time, and found that the subscription model was a little clunky when you want to update your coffee selection regularly. Other than that, I find no issues with the company!.TedditalksVersion: 5.29.8

No complaints, but needs for more featuresI don’t have any complaints because it does everything that it is meant to do, which isn’t much. Pretty much can just order more capsules and that’s it. It would be nice if they provided any information about expected delivery. All it says is that delivery may be delayed because of COVID. But it’s delayed from what?... 3 days, 5 days... 2 weeks? So I just ordered some but have no idea when to expect it. It would be nice if there were more features besides just buying more coffee- like the ability to start brewing a cup of coffee from the app (assuming it is all set up in the machine of course). Or literally anything else besides just the ability to purchase capsules..MManning133Version: 5.21.0

No Apple PayGiving 4 stars for a three reasons mainly the app has not integrated Apple Pay. Had to enter my credit card details into the app and save them for quick checkout later. Would prefer to just double click for Apple Pay. Sleek interface, however, I would like to be able to access product information from cart view rather than just pictures of the pods. A simple back link from picture to product information would be nice. Product information is very descriptive but there really is no “key” to detail how the 1 to 12 rating system works, or even what is being rated, one can only assume it is how blonde or bold the espresso is? Or caffeine levels per serving?.AlfredknowsbestVersion: 5.12.2

Nice concise app but with an ordering glitchThis app is really handy and a good way to stay on top of your coffee stock. However, a glitch has stopped me from ordering on the app several times now. It occurs when you are ready to check out with your shopping bag full and you press “continue”. Then an error can appear that says there was an error with there delivery method selection. At that point I hadn’t even been asked about delivery options. No amount of moving back around the app or other work arounds will get that error to go away so you are frozen from ordering. Somehow it goes away over time - like hours or days. Otherwise, the app is easy to use but that glitch needs to be fixed..JavajoltOhioVersion: 5.12.2

Facile et rapideCommander des nouvelles capsules se fait en quelques secondes! Fantastique!.AnyokeVersion: 5.7.2

Nouveau abonnéTrès bon café , j’attends toujours mon cadeau de nouveau client ! Stratford.Attends cadeauVersion: 5.26.2

Never know volume of coffee prepared with different selections of capsules.Never know volume of coffee prepared with different selections of capsules..Nick Gregory 12Version: 5.24.4

More information!You could certainly provide a lot more of a description of your coffee taste! I want to know whether the coffee is more mellow, etc. And I’d like to see a richer smoother espresso blend as well. Better crema would be appreciated..OreoLoverVersion: 5.32.3

Offre cadeauFacile et rapide , *Il est difficile de savoir si les cadeaux proposés seront envoyés car lors de la commande , il n y font pas mention ..MdevinciVersion: 5.27.8

PromotionIncapable d’accéder aux promotions ou boîtes gratuites 😞.BilyloulebelVersion: 5.26.4

Good . . .butMessages about delivery delays pervasive and unnecessary as I have always received relatively timely delivery. Also error messages about availability of certain capsules seem to be wrong. Now there is no mechanism to order the number of red recycling bags needed to match the amount of capsules and the automatic number of bags they give is insufficient..MacAirHOGVersion: 5.23.6

Out of Stock - Nespresso Witch!You read all the Nespresso site information, decide on different blends and sizes, add them all to your cart, and then after you have everything just right the Nespresso out-of-stock Witch appears! You know, that bad witch which sneers with joy at letting you know something is out of stock and then cackles that you have to empty your cart and check each new entry to find out which capsules are out of stock! Let’s not tell the customer which one is out of stock or when it will be available. Looking at customer reviews, many a loyal customer has experienced the Nespresso Witch. Please make it disappear!.StarfishSueVersion: 5.23.6

Pas évidentMais on s'y fait et on aime..MavrudVersion: 5.7.2

Just on time and great selection.I love to order with the app. I often leave reordering to last minute and receive it within a few days. Very happy with App! The selection is great as we have 3 coffee drinkers in the house..Dtm85 jan20Version: 5.34.3

Convivial mais…Super facile de commander mais devait avoir un crédit de 10$ pour première commande effectuée avec l’application mais ne s’est pas appliqué!.Joraymond54Version: 5.34.3

Best tasting CoffeesI’m totally obsessed with all the unique flavours offered by Nespresso . I’m loving the New Maple Pecan flavour and the Canadian inspired flavours. Buy Nespresso and fall in love with your coffee experience..Alexi120Version: 5.34.3

5 Pod Option Please!!Positive customer experience however I wish the App would allow us to shop for all Nespresso wares, not just the machines and the two feature accessories. It would be nice to have to the option to purchase pods in groupings of 5 or 10, so trying new flavours is less of a gamble. Thank you 🙏🏼.Angela1897Version: 5.34.3

Bravo NespressoL’application est vraiment facile à utiliser et la livraison est rapide! J’adore!.TossicatVersion: 5.34.3

App fits the Nespresso experienceWell-conceived, beautiful interface makes shopping and restocking easy, quick and a pleasure. No glitches. Very well done. Love the occasional promos too—nice touch for our loyalty..Casa verdeVersion: 5.34.3

Excellent!Très bien fait et simple à utiliser et sauve beaucoup de temps..AndrehamelVersion: 5.34.3

ExcellentBeen using the app for years. Orders are delivered quickly within days of the order..QueenAnne66Version: 5.34.2

Recycling bagsDoesn’t give you an option to order more recycling bags, last 2 orders would not give us recycling bags so we had to throw them in the garbage..JL0300Version: 5.34.2

Easy to useEasy to use, great selection..Mafia JessVersion: 5.34.2

Very good appWell laid out, great interface. The app is easy to use and glitch free..Pollywog333Version: 5.34.2

Canada User’s friendly AdviseGreat app! Nespresso Canada users: make sure you change the country to Canada before logging in. If you don’t change the country it will keep saying “Invalid credentials”..Vru_SavVersion: 5.34.2

Application très pratiqueJe vis en région et j’avais peur de regretter ma machine Nespresso, puisque la seule façon d’obtenir les capsules est de commander en ligne… très satisfaite de leur application, c’est facile et rapide à utiliser!.FlofloheheVersion: 5.34.1

LorraineI am absolutely in love with my Nespresso chrome roundhead pot and all the coffees on the Nespresso app!.My horse gameVersion: 5.34.1

Convenient but lackingI enjoy the ease of shopping through this app, however many machine-related features are consistently “buggy” and these bugs difficult to report. Machine pairing statuses can be unclear, and my “machine maintenance” menu used to allow me to run all sorts of maintenance - now it’s just stuck on the descaling video no matter what. I’ve even tried a delete/reinstall. I can tell this app will be great when it is properly attended to..Shelbo.bagginsVersion: 5.34.1

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Nespresso Negative Reviews

Machine connectivity is secondary & needs improvementI have both a connected Nespresso machine & the connected Barista milk frother. I also have a machine without Bluetooth connectivity. My machines appear in the order I added them, not allowing me to rearrange their placement. I don’t need to see my non-Bluetooth machine, so I’d prefer to make it last in the list. Instead I have to swipe past it to get to my connected machine. It takes multiple taps & swipes to brew my drink though the app. With the Barista machine, the recipes I DON’T have programmed in my frother appear first. Why? I don’t want those, so instead I have to swipe past to get to the recipes I do have programmed. Finally, there’s only 1 screen that accesses the machines & it’s the first screen. So if you move to another section, it’s then multiple swipes & taps to get back to your machines. Seems this app is only truly good for ordering—the rest of the info is practically useless. Clearly secondary is the machine connectivity section, which is very disappointing considering that’s the primary reason I need this app. I can order capsules online, so that should be the secondary use of the app, in my opinion. And since this most recent update, the app crashes upon trying to launch, so now there’s that. First world problems I guess.Caty21Version: 5.17.4

Honest Feedback - not terrible but not great needs some helpI have been a long time customer of Nespresso, and I have a few recommendations. Order History, it only shows us the top 3 and seems to remove any other information. In addition this seems like the only app where you’re not provided a tracking number, and you have to dig through your email from 1 of 3 emails to track your order. I have left this feedback when my package arrived late multiple times to the Nespresso team, in which 1-2 times I wasn’t even sent a tracking order email. Additionally, after leaving the big city to a different state when I input *new* address and checkout to “NEXT DAY” free shipping but apparently that’s not for all states. It’s very misleading. I would love to give the app 5/5 but that would be a lie. It really needs fixing. And the “grey” color scheme when clicking on more makes it seems like you cannot click on anything, it’s atheistically unpleasant and confusing; as that color scheme is often used to let a user know the feature or option is unavailable. I wish the app would mimic the website, it has more features seems more up to date. Also intensity seems to be missing from some vertuoline products.EmoussawVersion: 5.17.4

A case of too much and not enoughIt took me two days to create my account. There was an error message every time I tried that they could not resolve. And frankly, they didn’t seem interested in resolving it. I told them that if the app wouldn’t allow me to create my account that I would return the machine. So, all their effort went into them creating my account, which I could not log into. The sale of the machine was all that seemed to matter, not any of the problems I needed resolved to actually use it. Not a great experience. In the modern world of technology support is everything and theirs sorely lacks. Also, the manual that comes with the device is a joke. Time has passed. I can’t say I’m any more impressed. Another day and more time and I was finally able to create an account. So I ordered product. Two weeks, yes, I will receive my order in two weeks. So since I have no pods I can’t even use my new modern device. Sheesh! Gave it time. When it works, great coffee. But, in the short time I’ve had the machine, just over three months, I have had to call tech support way-too-much. They are very polite and helpful, but I have to speak with them too often. First thing in the morning I just want my coffee, not to have to call tech support first so that I can make it..Buckner GraphicsVersion: 5.21.6

Total FAILI suppose there’s no real value to this app except to nag you to buy more coffee, nevertheless I was curious to pair it with my new Vertuo Pop+. After about 20 attempts I delete the app. There are some fundamental design flaws. 1) You should be able to type in your WiFi password and have the app save it in case you have to make several attempts. It’s nearly impossible to type in a typical cable ISP WiFi password with 25+ characters on a smartphone with no keyboard, never mind having to type it in 20 times. (I resorted to cut-and-paste after the first attempt). 2) Once the app builds a table of your WiFi network it should default to that list because it takes too long to scan the network and the coffee machine times out before the connection is made (I suspect that’s why mine never connected). 3) The app also takes an extraodinarily long time to open too. 4) Once open, you should get immediate feedback to verify your coffee machine is connected, either via bluetooth or WiFi. And, if not, it should have a promot to do so wihout having to navigate to the set-up apps. Again, this is too hard to do on a small smartphone. Not ready for prime time. Wait about 10 more years..PrimeTimeDJVersion: 5.30.1

Terrible customer service!Nespresso makes it difficult to simply add a free sample (though they advertise this option everywhere!) to your order or they “forget” to add it to the box. In addition you can’t even send a letter to management. They don’t really provide an avenue to make official complaints. TERRIBLE customer service, online and in stores! Love the coffee but looking for an alternative due to lack of customer service. If you participate in their recycling program the actual customer, who collects they dirty capsules and transports them to the postoffice, doesn’t benefit from this good deed at all. Nespresso in turn, advertises their recycling efforts and rewards NEW customers with recycled coasters from old capsules that existing customers have collected and returned. How is that for customer service?? While trying to submit a one star review, apparently every nickname I could come up with was already taken and wouldn’t accept my one star review. What are the odds????.KarrussellVersion: 5.21.6

UnimpressedI despise this app. I feel it always offers poor or nonexistent answers to the problems it addresses with me. I've tried to order accessories in the past but it wouldn't let me. Turns out I was ordering cups the app didn't think matched my machine. If it had told me that at first I could have easily modified my order. It never told me any solution so I scratched my head and tried many options before I figured out the problem. Today when I pushed 'place my order' red letters came up at the top of the order page telling me to review my info tho it never revealed to me what info might be wrong! Misspelled address perhaps? Wrong payment info? Shipping unavailable to me? Perhaps the app thought I was ordering coffee that did not match my personality or felt that with my increased agitation I didn't deserve any coffee at all. In my opinion there is little intuitiveness with this app.Traveling GranVersion: 5.14.2

There is a lot of room for improvementThis app is to say the least not great. Ordering and putting items in your cart is easy BUT that’s really all that’s good. Then comes the bad. You CANNOT apply any Promo codes to your cart, it simply doesn’t let you. On the website under troubleshooting they say that if this occurs then you’d better order via the website. Then why have the app at all? Another bad point for ordering via the app is that you will NOT get an Order Confirmation Number which they ask for when you call them about where your package is. Duh!!! Called customer service and they said that if you order via website you get order confirmation #. Again, why have an app at all then?? Another bad thing Nespresso will never send you a shipment tracking info. But that’s both for website and app as well. This also means that you will have to call them if you want to know about when you would be receiving your order. And it’s a problem if you don’t know your order number. To me this is very dumb. Unfortunately for me, I have to find out where my package is because there are a lot of packages disappearing in my building. Really Nespresso???? Big enough company to make sure all these kinks are worked out with the app. So, get to it, Nespresso!.BeeteklaVersion: 5.17.1

Latest update broke orderingThe app never handled no-longer-available items very well, but now it’s worse. When I open the app it shows the basket count from my last order, then when I go to the cart it says it’s empty and shows an error that an item couldn’t be found. Then when I add an item. The basket count updates to the count of the item I added (as expected), say 40. Then when I add another, it briefly shows the correct count, before changing to the count of only the second item (say 20), and in the order window, the count of my first item reverts to 0 (+ sign). Then if I go to the basket it says it’s empty and gives me the same error as before. Update: Found a workaround of sorts: Order from the website, which cleared the unavailable item, and now the app appears to work normally again..JS McXVersion: 5.14.1

Needs workThe app is ridiculously slow as it loads it’s pages (and no this is not an issue with my internet connection... other apps load quickly). Also it doesn’t allow you to order recycling bags as a separate order yet limits you to 2 bags per order; if I place an enormous order I should be allowed to order more than 2 recycling bags. Plus when I tried to place a second order right after completing another order, the app presented a pop up window warning me that I had already placed an order within the past 15 minutes - that’s fine except there was no way for me to dismiss the pop up window; about a minute later the pop up window disappeared but why not include an ok button that makes it go away immediately after I’ve read it rather than wasting my time?.Gigi NNNVersion: 5.11.2

Out of stockWhy does the app not alert you when something is out of stock?! I have to take the items out of my cart one at a time to find out which item is out of stock and then add back in the items that are not. Frustrating!.Cowgirl22Version: 5.20.2

Needs work1. If you order something out of stock, it doesn’t tell you WHICH ITEM is out of stock; 2. If something is out of stock, there’s no indication of when it will be back in stock; 3. There’s no way to order something out of stock for future delivery. 4. You get all the way to the payment screen before it tells you something on your order is out of stock (but no idea what)..NeilM108Version: 5.20.2

A éviterImpossible de se connecter à mon compte. Les informations sont fausses alors que je suis connecté sur un pc avec ces informations.NesperienVersion: 5.29.105

Doesn’t let me login to my club member accountDoesn’t let me login to my club member account. I have access through email but can’t do it with the app. Ridiculous.Rumi rizVersion: 5.29.101

Not in CanadaWhy can I not use the app in Canada?.LevhxMvrieVersion: 5.29.0

American appWhy let Canadians download the app when the address part only allows you to register being in the “United States”. It lets you register as a Canadian on the Nespresso website but then the app doesn’t recognize the username and password that’s been created..Kjbelc629Version: 5.28.6

Wrong country locationI tried to download this app a few times and when I tried to sign in to my account is said that the credentials are not valid. How I can use it in Canada?.Julia_GVersion: 5.28.4

Always have trouble with login informationAlways have trouble with login information , took so long to place an order.WengsusnnaolaVersion: 5.28.4

Useless appThis is literally just an app to throw you advertisement on a non-stop basis. Linking this app to the machine is impossible and were just getting error messages. Returning the machine to WalMart immediately..TG MaverickVersion: 5.28.4

Does not work for Canada's accountCumbersome.JdondonaVersion: 5.28.4

Fix your app Nespresso!!!This app is literally the worst… every time I try to log in via the mobile app it tells me that my credentials are not valid for the store. I have tried everything: resetting my password, calling in to have my password reset, deleting the app, deleting my cache, resetting my password in a different browser and nothing works.. how do you expect us to use the app when it won’t even let me log in?!?! So frustrating!!!!!!!.Alejandra_MariaVersion: 5.28.0

Je n’ai jamais eu ma commandeCommande le 27 septembre et jamais reçu ma commande. Ils ont eu un problème avec l’application. C’est dommage car il y avait une super belle promotion cette journée là et je ne l’ai pas eu..Dédé SimVersion: 5.27.7

Does not work in CanadaWe need a Nespresso app for Canada which recognizes Canadian account credentials..Gggrrr444Version: 5.27.4

What’s wrong with this appI always get wrong password … it forces me to reset… and then errors out.OoorrrrraaaatVersion: 5.27.1

Network errorEvery time I open app it says network error. I have to press ok on the error message about 5-10 times for it to disappear, but then it works. Also, description for each such include the size. It only says it for some and not for others so it makes trying new coffees frustrating..Fan 515Version: 5.26.6

Misleading promoHonestly so mad at the time I wasted with their new promo today. Never believing a nespresso email again!.AestheticdodoVersion: 5.26.0

Coffee capsules infoI find the nespresso app easy enough to navigate but I found it hard to locate the fluid Oz of what which coffee was, when purchasing nespresso I love trying their new products but I also want to be able to purchase an 8-10oz classic coffee capsule, and that I found impossible. Overall amazing coffee but the app is not very user friendly..Average coffee drinkerVersion: 5.24.4

FrustratingThe shopping experience is frustrating as the sizes of the beverages are not displayed only the total box size and weight of box. I want to see clearly whether it’s a 1oz or 2oz espresso shot, or 5 - 7 oz coffee, etc. When you go into a store they have a double-sided sell sheet of all available products with size, intensity level and symbols relating to its flavour notes. No size of pods or flavour symbols listed on the app. Should be consistent. The app also froze but thankfully our order saved..Sweetpete33Version: 5.24.2

Keeps disconnecting from BaristaEvery time I try to add a “Flat White” (or other recipes), it tells me I can’t connect. If I remove the Barista from my app and restart, it erases all my recipes. If I “reset to factory” the Barista, the default recipes come back, but as soon as I add the Barista back to my app, it deletes all the recipes again and won’t let me add the ones I want from the app. This is a complete fail for connectivity. I can order more coffee through the app…but that’s just as easy from my comp or calling in…and even quicker if I just go to the store. Sooooo.NdennsVersion: 5.23.4

KEEPS CRASHING!!App keeps crashing when trying to login and order coffee. Very annoying. Please fix this asap!!.Geoffrey.giesbrechtVersion: 5.13.2

Can’t purchase through the app anymoreApp crashes after attempting to check out... isn’t that one main feature??.Lwang135Version: 5.13.2

Every time you have to loginI hate this app. Every time you open the app you have to login. This is ridiculous. I have hundreds of apps on my phone, only after a major update I have to login. This one, there is no banking information, no personal information and yet you have to login every damn time. Waste. Plus it does nothing. I can just go to the store and buy product if need be. All other settings can be done through the machine. Save your time and don’t bother downloading incase you love logging in every time you open an app..Uppercase NikkoVersion: 5.34.3

Rabais manquantsJe devais avoir 10$ de rabais avec l appli et cela n’a pas été appliqué!.Isabelle beaubienVersion: 5.34.3

Ne fonctionne pas sur mon iPhoneAucune idée c’est quoi le problème mais l’app refuse de fonctionner sur mon iPhone (récent et toujours à jour). Je ne peux jamais dépasser le panier d’achat. Je peux juste l’utiliser sur iPad..AnndouVersion: 5.34.3

APP SUCKSEvery time I try to start a recurring order the app quits responding. Everything is greyed out. Super annoying..WesternWomanVersion: 5.34.2

Nespresso customer service = awfulReceived a Nespresso machine for Xmas and the coffee itself is pretty decent all things considered, convenience is the major selling feature though. Unfortunately ordering from Nespresso has been anything but convenient. Several times I placed an order with delivery to post office for pickup and every single time their delivery from Fleet Optics(awful company btw) tried to deliver to my home address during the day while I’m working. When contacting their customer service both through online chat or phone call, you will have the unique pleasure of trying to communicate with an employee whose ability to understand and communicate in English is barely passable at best, completely lacking at worst. After several attempts to get an order delivered in the manner which they offer, I’ve given up. No I’m not going to go completely out of my way to pick up from your boutique because you’re incapable of processing an order correctly. Deliver in the manner that you offered and promised, this isn’t complicated. Of course you can’t just buy Nespresso pods in stores, only online or through their “boutiques” so with that in mind I decided I only had one choice. I’ve since sold the machine and deleted my account, it’s not ok to pitch a premium product at a premium price when your logistics and customer service are some of the most abhorrent I have ever experienced. Mind bogglingly awful experience that has wasted far too much of my time and effort..Mister of BattleVersion: 5.34.2

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