Progressive Customer Service

Progressive Positive Reviews

Easy/Simple!I’m not sure what more one could ask for! The app affords me the access I need to look into my policies; the UI is straightforward, with Auto and Marine separates into two separate tabs (and I’d guess other forms would also be handled as such— like Home, etc.). Electronic ID cards (as well as printer-friendly ones) are accessible with merely a thumbprint unlock and one click. Everything is literally right there and easy to navigate. • the one difficulty I’ve experienced has been in cases where I needed to change my policy (e.g., sold a vehicle and needed to remove coverage while also considering a slight change in coverage/deductible as well). In that case, as well as the last time I purchased a new vehicle, I was not able to follow through with the necessary processes 100% to completion via the app alone. Ultimately, logging in via web browser and eventually speaking with someone over the phone was a necessity. Granted, there are many loopholes for fraud when dealing with the aforementioned changes in policy, so I’m understanding on that. Thus far, now four years with Progressive, they’ve turned out to be rather impressive overall!.Z-CreeVersion: 3.40.11

Great and Easy to useI got Progressive to go with my first car I bought the other day and I love it especially for an Apple user I can have my card on my Apple wallet, easy working the app and the explain everything in much better ways to make sure I understand anything I click or agree to, they help show me in detail using the snapshot via mobile app how to not only watch my driving but ways to remind myself to continue being a safe driver, I appreciate the access to be able to lower my rate as well especially in a time where we watch our money carefully who wouldn’t want the opportunity to save some money just for being safe as well all should be on the road. If you use Apple products like iPhone and Apple Watches you can easily access your Insurance ID card with the click of a button using the Apple wallet feature. Would fully recommend this to anyone and especially new drivers it’s easy to use with the benefits to lower your rate. Plus signing up was perfect and very quick and I have full coverage on my vehicle with a very fair rate..Dannyrosado03Version: 3.108

Easy as 123I have been with Progressive for a year and felt I was paying too much. I shopped my rates online and of course Progressive came out on top. I didn’t think I would be able to get a quote, much less a new policy, since I was already insured with them. I tried anyway; I saved a little over $100/month and I added a car to the policy. It was super easy. I picked the same coverages I had and added the extras such as roadside assistance, rental reimbursement, etc…, signed up for paperless and EFT then chose Apple Pay and I purchased the new policy. I called and spoke with a representative and they helped with cancelling my current policy which will be pro-rated. Not only did I save a lot of money, Progressive makes purchasing a policy as easy as 123. It took less than 10 minutes from beginning to end. As long as you have all of your vehicle information and banking information within reach, it’s super easy. Plus, I love that I was able to quote with them again and save money while keeping such great coverage!.HouchCrVersion: 3.96

Simplicity of insurance at your fingertipsFirst it started off for me hunting for new insurance. I started checking with insurance agencies that do well with wrecked vehicles quickly for their clients on our tow lot. So I visited 4 companies. 2 years in a row progressive has out beat every competitor of theirs in my area. Then the app is simple and easy to use. Even my not so tech savvy husband can easily navigate the app. Then another pro As well is customer support. It is easy to deal with. If I make a change I don’t end up having to make a million more phone calls to correct the original change I made or create a bigger issue. This was an issue I had with a major competitor(Jake). I’ll continue to do my bi yearly shop around but as long as progressive is cheapest we will continue to use them as our insurance agents! & tbh unless the difference is drastic $20 or more a month than a competitor we will continue to choose progressive..PoshcupcakeVersion: 3.92

StupidEvery 6 months my auto policy renews, and I pay it in full. If I don’t pay it right away, I get weekly reminders, which are annoying. I thought I scheduled a payment to occur later in the month, in order to stop these weekly reminders. It did, but when I looked neither the app nor the main website had any record of it and apparently the app set me up for monthly payments. I’ve never signed up for automatic payments because I want to pay on MY schedule, not theirs. I’m still not set up for auto payments, but the app refuses to acknowledge that I owe anything (because its not due until months end), it only states I’m paid up. I don’t want to lose coverage by waiting until the due date, I want to pay it before then. The only place it does acknowledge that I will owe is on the payment screen…which is stupid. It mentions when I paid, that any scheduled payments will still occur unless cancelled. Now comes the waiting game to see if the payment I thought I scheduled 3 weeks ago actually occurs or whether it was cancelled by the system, which would explain why the system has no record of it..MNboundWalrusVersion: 3.105

It alrightSo I’ve been using snapshot for well over a year now and I have not noticed a difference in my premium as in getting a discount as they say I am getting one, but you never know for sure. My biggest problem with the app is it does not know when you are using your hands-free device in your vehicle or if you’re actually using the phone itself. This app has dinged me several times while in my vehicle or answering the phone or being on the phone while using my Bluetooth device in the car.. It should not ding you on that, but it does. Nationwide app only ding you if you touched the screen on the phone. It is considered that being used but with Progressive if you answer a call over Bluetooth, you’re using your phone even if you don’t touch it. Would be nice for them to take that bug away and set it up where you have to physically touch the screen in order for it to Dania on phone usage.. Also, once you lose a star, you can never get it back FYI..Nicknam3-2099Version: 3.111

InsuranceThe only thing I don’t fully agree why does my rates increase with me not having any tickets or accidents and my policy is not as good as it should be it seems the offers are higher than other insurance companies. I also don’t understand that I only average about 10-20 miles per week for driving it’s seldom that I put 100 or 200 miles on my car in 6 months. I don’t drive too often only when it’s necessary for me to drive.I think I should get better rate rates on my quote. I paid only 104. Or 108 something can’t remember the exact cents charge on my premium the last year now I have to pay more it up instead of down where is my discount rates come into the rate? I thought the rate should go down each policy change from year to year. Quote me a better rate because I just need to know if you can get me an estimate affordable rates.. Thank you Progressive for serving me insurance on my car ...Fetch boxVersion: 3.110.1

I'm not too fond of beuracruecyI get it. A system must protect car owners, pedestrians, car insurance agents, and motorists. Ironically, I've been on the side of an agent whose job was to dry hump prospective clients' legs so that they will sign up with my company so that I can earn a commission and they receive good coverage. However, money spent on coverage can be overrated (meaning life is not a one-size-fits-all). As an agent, I knew that. On the other hand, I owned a valuable car, but working in Beverly Hills, CA, for 11 years, I feared rear-ending a vehicle three to four times the cost of my car. Therefore, comprehensive insurance was a must. Having overcome my subjective opinions with statistical data on what I need vs. what I want, Progressive makes all the past experiences of the push and pull seem as if, ‘why was I feeling so disgruntled?’ Bottomline: -Affordable. -Optional. -Easy-to-navigate app -Despite being in a contractual agreement, options remain available (a huge plus!) without major pushback (that whole agent commission thing I mentioned). -No intrusive or abrasive tone (e.g., no pressure applied). -Fair and transparent (Ethics matter!) -Allows me to remain accountable. Hey, if I choose the bare-bone minimum, well, if in a bind, I choose. No one railroaded me. As consumers, we gamble and take risks. Therefore, those who are high-risk - should increase their car insurance liabilities. Otherwise, take advantage of the low rates!!!.Games People Play18Version: 3.106

85% of my favorite thingsThe app is amazing. Always works when I want it to. Shows me both of cards when my policy is close to renewing. Anything that I can’t do on the app it will link me to the website and keeps me logged in so I can get things done. They have all of my documents stored in one single place online so if I miss a mailing or delete an email I can still check it out. I gave it 5 stars and said its 85% is because I wish you could pull up the dec page and voi on the app and save it like the ID card. I love that I can see the status of my payments online and that I get a reminder a few days before it pulls the payment. Originally I could sign my docs online. I would like to be able to sign all docs online. Like when I make changes in the middle of the policy period. And for the auto they don’t let you lower you comp/coll online. It would be great if I could do it myself instead of having to call in. Otherwise it’s great..HaileyPocsVersion: 3.34.3

Excellent insurance AIS Natalie CannonI never realized how important it can be to have an agent. Natalie Cannon at AIS insurance company, saved us almost 300 dollars by switching from The General. An insurance agent will adjust and advise you on better options. For instance in our case, we had used The General for SR 22 insurance over 12 years ago, we had never thought to look into the higher rates we had. Wow what a difference. Also say; our insurance was about to lapse, your agent will give you a call letting you know it’s about to, or did lapse. If you are in Douglas, Carroll, Paulding, or surrounding counties, I suggest this agent and this insurance. It’s by far the BEST insurance to have. State Farm and Liberty Mutual, especially The General, have nothing on Progressive. The complete package with several bundle options! I’m A+ satisfied. I can’t say enough how much better it is though, and to have Natalie as my agent, I’m more than happy!.NannaGskool!Version: 3.108

So useful!So glad the days are gone where I had to run by the insurance office frequently, and worse- sit down at someone’s desk making small talk while they type and click at the computer. I started my policy over the phone a couple years ago-emailed info they needed to start it. Then got the app. It’s SO easy to use, convenient, quick. Paperless everything- the app even lets me save my proof of insurance straight to my iPhone wallet. No more rummaging through my glove box! I pay monthly because I’m poor- I get reminder notifications monthly to pay, pay right there, can check all my policy info, change policy stuff, pretty much anything at all that I’d typically have to go in to the office or at minimum make some annoying phone calls to do. I LOVE it! ❤️.Epacep021Version: 3.86

Get the dates for your old insurance and call and cancel yourself, save $80I got a quote through the app and completed the process with an operator. It makes suggestions for your coverage but your able scroll around and see all of your options with the prices for comparison. The switch from my old to the new was not smooth though. They found my current insurance and told me when it expired, then I made my payment and my new policy began 8 days later to coincide with that date. The app and the operator offered to cancel my old policy for me, which sounded super convenient. 5 days later my old policy auto pays from my account, 10 days later they refund it partially and kept $80. I call Progressive to see if they had cancelled it for me and they tell me probably but it could take awhile and I should call myself also. Turns out there was a gap of 2 days ($40 a day) between my policies. Lesson learned, however they are seeing your insurance information is not 100% accurate..LuckluckybbVersion: 3.108

Changing star RateIt seems that it takes a few hours for the app to recognize the policies and passwords. After working off and on looking for returned emails I was successful in registering both policies in the app along with it recognizing my password without having to change it. Still only four stars because of the difficulty in setting everything up. Hopefully I will be able to change this review later. I just purchased two policies with Progressive. One for my RV and the other my auto. I was allowed one policy only and the app will not recognize the password that Apple gave. The app sends me to a web site that indicates an email will be sent but no email sent. I think the problem is multiple policies. If that is the case it needs to be updated immediately to accept multiple policies with Progressive if they want to be a player in this highly competitive insurance industry. Online customer service is important. Maybe you can reply to the app..BbcregularVersion: 3.34.3

App good insurrance badOkay, so why is it, that my insurance is so high, with no traffic vialations, no wrecks, driving for over 12 years, and have had insurance since? $125/mo is insane. It should be $80, or even less than that. I understood when I was under 26 years of age sure, you thought as that age of still less than adult. But being over that age usually, and I mean everyone I have talked to, said that you get a decrease because you are above that age if no reports or anything. Overpriced for the least used thing I pay for. I hate that the price went up last year because the accidents “in my area”. And as someone who looks at the accidents in my area, there were less than the year prior, so that is a load of bull. The app is smooth easy to use and works as intended. Could have built in browser instead of taking you to another website to play around with other products. Should also have a dark mode, which is important..GrimReaper411Version: 3.93

Great…Unless you have more than one policy..The app has everything you could need in an insurance app. They have your cards, documents, sections for starting and monitoring claims, all good. Where they miss BIG TIME is if you have more than one policy with them, the labels for each policy are just “auto”,”motorcycle”, etc. My family has all our cars and a few motorcycles with them. Every time I want to check someone I have to open each policy to see what car or bike it’s for. The Home Screen doesn’t even list the make of the vehicle let alone the model. My son got pulled over on his motorcycle, said he felt like and idiot in front of the officer having to open each policy one by one in order to find the one for the bike he was on. I feel the fix (improvement) is pretty obvious… Let the user custom label each policy to they can be found easier. Fix that and I’d go 5 stars for sure..DESMO1198sVersion: 3.88

App maybe, Apple wallet card not so muchThe app functions for me, for the most part. I can see my id cards and make payments. But when I try to add id cards to Apple wallet the app simply adds the blue card icon to the wallet with limited info (policy number and effective dates, no vehicle specific info). When I messaged progressive on twitter I was instructed to click on the ‘P’ icon on the blue wallet card. This simply opens the app requiring logging in to see the actual card, making the wallet version an unnecessary step. Also, I pay my annual premium one-time lump sum, in November (as I’ve done for the last 19 years). After making the current Nov annual payment, the app reflects my next payment due is in March which isn’t a monthly, semiannual, or annual payment. No clue where this date comes from. Not the worst app, but one wonders what the developers are getting paid to do when the bugs are long-term..Jjg in vaVersion: 3.90

Favorite Insur. Co.Progressive has been our favorite over the last 15+ years. Some times life throws curve balls at you and things happen but progressive has never throw us to the sharks. They always help you get coverage instantly and affordably. Even if I accidentally lapsed my coverage due to a hiccup in life… They allow you to come back. Pay off your last bill that was due and they get you right back into a new policy without giant slaps on the wrists. They’ve helped us during a fender bender that wasn’t our fault in a gas station parking lot and gave us tips on what we needed to do and wait for. Just overall we’ve always been highly satisfied and grateful for the amazing services we receive form this company! Highly recommend, you will not regret it!.Jeaniebuggg09Version: 3.95

App is very convenient& Affordable InsuranceProgressive is great insurance if you are just getting back on your feet. With a terrible driving record it was the only insurance company offering an affordable rate for me to start driving again. The application is very easy to use and convenient. You can send your if cards to your email address, text them, and easily print them from the application in seconds. I just realized I wasn’t sure if I was carrying my newest ID cards and was able to email them to my boyfriend so he can print them for me at work. In the meantime I have them in the application on my phone which can be viewed in seconds. I’m very happy with progressive and would not look to buy insurance anywhere else..AmbyAmzVersion: 3.102

Unbelievable!!!I was told to try Progressive and see what they could offer. I went online and got a quote and was floored!!!!! I was going to save 150 bucks a month if I switch to Progressive. I am also saving in my homeowner’s insurance. I set everything up online and it was SO SUPER EASY!! They even sent a letter to my old insurance agent to cancel for me in my behalf. I then had to call the next day cause I fat fingered my app login and needed it reset. Not only did the get that fixed for me but I had ZERO problems through their automated system. That was also easy to navigate. So far I am a true fan and believe that Progressive is the BEST!! I will be telling anyone I talk to about how awesome Progressive is and how much crazy money I am saving. Thanks Progressive. The McMurray’s.Macfam-5Version: 3.96

Awesome app with tons of great featuresI've been using the Progressive app for a while now, and it’s been an absolute game-changer! The accident alert feature gives me peace of mind, knowing that in case of an accident, help can be dispatched quickly. It makes me feel safer on the road. The Snapshot feature is also fantastic—it’s easy to use and helps me monitor my driving habits, which has already led to some savings on my premium! Despite my “hard brakes” which I have cut back on :) The app is user-friendly, with everything I need right at my fingertips. It’s easy to pay premiums using Apple Pay PayPal or your checking account. Highly recommend it for anyone looking to manage their insurance efficiently and easily..A.k.m.86Version: 3.107.1

Great Mobile App & Customer ServiceI’ve been insured through progressive for going on 1 year and I’ve only had to call in 2 times & each time I’ve been beyond pleased with the customer service reps I had the pleasure speaking to. Last year when we switched residents we were advised we’d be applicable for $100 dollars off our current term. I thought that was such a nice gesture! But N~E~Ways the application is so user friendly. I’ve printed off our ID cards through the mobile app, always get reminders a few days prior to the bill being due, I can go through my payment history or see my up and coming payments (etc) . I also set up auto pay which applied another discount to the account..LoulaBunniVersion: 3.79

15 Year Customer - The App is a Big HelpBesides being an amazing Insurance company, they also have one of the most convenient app’s for insurance also. I can say this as a customer & as someone who works with insurance because of my occupation. Working in a body shop you get to experience loads time in this universe. Progressive by far has made an app that is almost fool proof in my eyes. You can do everything & then some without getting a headache. I personally love & have a relationship with my local agent, so I make a visit out of it when I do my payment. Honestly tho, if I didn’t want to go I wouldn’t have to 😂 the app is great, when it changes & upgrades it continues to morph more positive each time. 👌🏻👍🏻👏🏻.GooooserVersion: 3.98

Progressive the best insurance company in the entire world!I've been with Progressive for several years now and have consistently been impressed by their outstanding service and coverage. The rates are very competitive, and the customer support team is always friendly and helpful, ready to answer any questions I have. The claims process is straightforward and efficient, which really helps ease the stress in the event of an accident. Their website and mobile app are user-friendly, making it easy to manage my policy, view documents, and file claims on the go. Overall, Progressive offers excellent value and peace of mind, which is exactly what I look for in car insurance. Highly recommended!.HajibayVersion: 3.99

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.139.1

Progressive Negative Reviews

Rate ChangesProgressive is the cheapest to start, but it continues to change. Our initial rate was $100 a month cheaper and the it randomly went up for no reason between the second and third payments with no explanation. Then we enrolled four vehicles in snap shot for 6 months 3 vehicles said we were on track for savings. One vehicle had a bad first couple months with a lot of hard brakes and a couple of late driving and it said a rate change was likely, but then it had minimal events for the next four months. Our savings on one vehicle was $109 per month, the other was $10 per month, the other said it did not make a change, but the one that said an increase was likely raise our rate $244 per month!!!! So that was a net increase of $135 per month. Snap shot is a joke. Firstly it ranks you by hard stops and fast accelerations , but sometimes those are necessary to avoid collisions and stopping before going through a red light or something. It’s not an accurate measurement of a person’s driving skills. Secondly if there are bad months it does not take into account the other good months. And lastly the penalty for two bad months in one car is significantly greater than three really good cars for all 6 months. My recommendation is tell them to eat their snap shot, because in the end they will get their money back one way or another. It is the biggest bait and switch on the market. My rate is back to the same as it was after all these promises of savings..Willy chuckVersion: 3.85

Sneaky and not transparentI don't understand what's happening here, but I don't like it at all. I registered for Progressive with Snapshot a few months ago. At the beginning, my rate was $121, which was great. Then within a month, I got an email informing me that I was removed from the program due to supposed lack of feedback from my phone.... which I was completely unaware of, because I wasn't notified. The following month, my rate went up to a whopping $238. Over a HUNDRED DOLLAR difference. I didn't even notice, because I wasn't informed of the change. The next month, my rate went up AGAIN to $251. I'm supposed to be billed in the next few days, and I'm nervous to see how much they've increased my rate again. I didn't even notice the changes until today when I checked my bank account. I tried to access the Progressive app to see what's causing these changes, or if they've noted anything on my account, but go figure - the app won't even work. It's stuck on a loading screen. It's not my internet; everything else is working perfectly fine. I'm angry and I feel taken advantage of by this company. There's no transparency whatsoever. I don't have the kind of funds to afford sudden increases in rates like this. If I can't get this resolved by the end of next week, I'm switching insurance..KaletbhVersion: 3.44.1

Fraud ! Fraud ! Fraud !I initially purchased my car insurance since the agent whom i called informed me that I only have to pay 370 dollars for the first 2 months then 170 plus for the succeeding months as having a 1 year driving history here in the US. They have send me a contract which I signed with the given payments. After 2 weeks they have informed me that the agent has written that I have 20 years of experience instead of 1 year that made the quotation low and asked me to pay 1600 dollars instead. I never loed to the agent, prolly his way to get customer right away! I called their hotline and would want to compalin but they keep on hanging up the phone and i felt like i was scammed and no one ever helped me! I asked them an explanation on how on earth someone with a one year experience without any accident history will be charge 1600? But no one answered me after 10 calls, until the last agent just drop the phone! Now they are charging me 260 dollars on top of 370 dollars that i just paid for a total of 8 since I took the policy. Heck no, you can file me credit report but i wont get trapped by the scam strategy of this company! Never ever take any insurances from them! They are all for money and wouldnt help you if you need them! Fraud.Kulasisi13Version: 3.91

A Necessary EvilWe all know that insurance is, pretty much entirely, an absolute scam, and even though Progressive is technically the cheapest, you will be paying for years for the opportunity to fight with them on a claim and maybe get 5% of that money back. This whole process can only really be made more comfortable by a functioning app, and this technically does work, although it doesn’t really do much explaining on anything. The built-in snapshot function is absolutely terrible, it constantly recorded me being on public transit as unsafe driving and after multiple attempts to turn it off, Progressive contacted me to let me know that the app was correct and that my rates would not be going down at all. I assume why they push for you to put their specific monitoring device in your car, but if that’s the case, why even have the option in the app? I would never trust the collision detection system either, because if they dispatch an ambulance or emergency services, they will automatically start a claim, which will make it much more difficult for you, the user, to have any sort of agency or power as that process happens. I guess it’s nice that you can change the background of the welcome screen to a cute cat or dog though..EuphanismVersion: 3.97

Progressive more like RegressiveHad to download app to file a claim. They made me send in photos and video to make a photo estimate. A day later they tell me sorry but we saw prior damage to the car so we can’t give you money upfront to fix. Instead you have to schedule a appoint with a bodywork yourself and call us back to send an agent to get it looked at. I swear the adjuster have eye’s like my grandma cause they saying the damage that they were at fault wasn’t even them and they don’t want to pay for it. My left bumper was entirely cracked and they called it ‘prior damage’. Why make a useless app to file a claim when 90% of the claim was me talking with a person. And they still want me to call them back. No point in having an app if I could of just emailed them the photos and video. My representative also went on vacation as she told me I have no other option but to go to the bodywork to drop it off. Well, how am I going to go to work without a car. I give the company 5 stars if they don’t scam me on the claim and have their representative drive me from and back from work. Since, they’re to cheap to get me a substitute car to drive. For the sake of others and you, don’t get this cheap insurance that’s not willing to pay.IrisS2Version: 3.51.1

Poorly Designed Worthless AppWorthless App. Better to just keep a paper copy of insurance info along with you vehicle registration in glove box. When App opened in iPad wallet you can’t see both people on the insurance card, but paper version does show both wife and husband . Doesn’t show the same information in one viewing area as the paper version that is printed. When you need it, you have to enter a password and hope you remember it along with the dozens of other passwords you have to remember. Shaved my beard and had new glasses and face ID didn’t work. If for some reason password doesn’t work because of connection issues, or you are the second person listed on insurance card, you are going to get a ticket for not being able to show proof of insurance. This App failed me. Simple solution instead of App would just be a simple screenshot photo of the paper version. I keep screenshot in a iPhone photo album and a paper copy in my vehicle’s glove box and both are guaranteed to work every time. Paper copy Simple, easy, and provides everyone wishing to see ‘proof of insurance’ all info, especially if a friend uses your car..Jhfrcd GB bjuVersion: 3.89

BEWARE OF DISCRIMINATIONMy 2020 Dodge Challenger has been sitting in the shop for over a month now because progressive did NOT want to pay $200. I pay over $600 in car insurance (we have 2 new vehicles & a young driver). These guys make $200 in 00.2 seconds! On thanksgiving an idiot ran into my door & took off. It was a pain getting on the phone with someone first of all then they had to do a formal investigation as if I ran into something myself. After they concluded I did not they sent the shop the most slap in the face quote of $700. The shop quoted my damages at $2800. Progressive took over 3 weeks to finally approve $2800. No one ever called me or kept me in the loop. I got more calls from the shop than my own insurance provider that I pay over $600 MONTHLY. I’m not sure if these adjusters where having a bad day or if they didn’t take me seriously because I’m a woman, or because I’m hispanic. It seriously has to be something, I have had crappy insurances before that have worked faster, treated me better and actually called than this “big corporate “ insurance. Save yourself the trouble, headache, discrimination & embarrassment go to someone else that values customer service ethics and values Progressive is anything but progressive !.AdileneepalossVersion: 3.51

They NEVER comeSeptember 2023, I joined Progressive. It was easy to get coverage. I paid for the term, 6 months. In this time, I tried to file 3 claims. I’m in a city alone, so if I have car troubles there is literally no one else to call. Each time, there were issues with filing the claims, and I was left to resort to out of pocket options for things the insurance should have covered, like helping to change a flat tire. 3 out of those 6 months, the vehicle was not utilized. Fast forward march of 2024, I renewed the policy, this time not able to afford the term. I called, spoke with someone, was able to add a rental car, and was told a due date. Called to make a payment the day before the due date, only to find out the insurance had lapsed. No notation or record of talking to someone a month prior, but the added vehicle was on the insurance, so obviously I spoke to someone. Did the no loss agreement and made payment. Recently had car troubles and requested a tow. App said I wasn’t covered, and I had to pay 140 for a tow within 3 miles. Needless to say, I am disappointed with Progressive. They gleam in comparison with State Farm, whom I never had to worry nor question whether they were coming, or technical difficulties..Akasha M.Version: 3.101

Why is there no option to email customer serviceUPDATED: I received a message saying that customer service can be contacted. Cool. But the only way to “contact customer service” Is to call them or use the AI bot. I don’t want to Call customer service regarding changes to my account or issues in my account or questions about my account. I want to EMAIL customer service regarding these issues. That was my point of my original review. Yes, you can do basic things in the app, like viewing information or find a phone number to call customer service. But if you have issues or questions, the only way to get help is to CALL. Not only do you get bounced around in their automated system, then from person to person (because the automated system doesn’t actually send you where it’s saying it is, apparently)- but I have to waste my very valuable time on the phone. I want to email so that I have record of the information they give me, so that I can reference it later if I need to. I don’t want to “chat” with a bot, that runs you in circles. I don’t want to waste my time on the phone where I have to take intensive notes. I WANT TO EMAIL WITH CUSTOMER SERVICE regarding my account!!!!!!!.Victorycc124Version: 3.82

Terrible experience all aroundThe app is not user friendly. Progressive want you to attempt to solve your problem yourself by using their app first. Next when you call them you have to talk to a robot. Finally when you speak to a representative they transfer you to at least three different people. On the transfer to a different representative you have to restate your case every time. The last call I was on I asked a simple question on the price difference between a 6 month policy and a 12 month policy. I was put on hold for 15 min until the call subsequently dropped. On top of everything I’ve been with progressive for at least four years putting up with poor service whilst every time I’ve had to use my insurance they seem to look out for them selves rather than look out for my well being or welfare. This would be explained by having an open case closed without my notice and almost no contact made throughout the entirety of the case. Do not chose this money grab scheming company. You would 100% be better off throwing your money into a trash filled dumpster fire, a direct replication of this insurance company’s performance..Jacob17171Version: 3.92

Murat ozturkI am Murat Ozturk. I had an accident with my car on October 6th. Prograssive company examined the car in front of my house and also had it examined again at the repair shop and determined the cost. Then they took my car from my house and took it to the business that will give a totaled report by towing. They examined my car there. They gave a totaled report and said if you keep the car we will pay 5000 dollars I accepted and they said we will take the car to your home by towing. It has been 15 days and my car still has not been delivered to me. Despite all the calls and contacting the company I have not received a response from anyone. I regret having progressive insurance. I have now cancelled my insurance and switched to another company. Please stay away from progressive company if they will insure your car. I cannot communicate with the company officials. They never got back to me. I called eight times on Friday and could not reach any conclusion. Please stay away from this company. The person named kristly graves who is following my insurance also put a note on my phone number saying it is not reachable, they are making completely false statements.Mrt oztrkVersion: 3.111

Stay AwayI started Progressive 6mo contract May 1. I had a minor accident in May that hadn’t even been fixed yet and they sent me an email June 18th that they had cancelled my policy as of June 17th. I had no warning or notification. I called to understand what in the world was happening, the underwriting department “supposedly” sent me a mailed letter indicating to contact them or be cancelled. I had received my policy documents and ID cards in the mail, so I know they had the correct address. I had called nearly weekly while going through the claims process, with 4 different claims adjusters assigned to my case at different times; including one sick as a dog barely able to speak. None ever mentioned this notification nor did they ever send me an email about it. I fully believe they never sent a letter and wanted to cancel the policy to have me re-quote with an agent at a higher price since I had recently started the policy. They use scam-ish tactics, please stay away. While some may have the insurance paper and never need to use it, they will cancel policy, raise premiums, and give the run around at the end of the day if you do ever need what you pay for..MangokinsVersion: 3.102

App is useless and coverage is a fraudI held watercraft policy with progressive since 2018. Last year in 2020 I did not renew my policy due to the pandemic. The boat sat in storage and was not used (where could we go). I restarted my policy as restrictions lifted and my family and I got the boat out of storage and planned a day trip. Very common in the Bay Area. The bottom of the craft got damaged from rocks - we were not aware until we pulled the boat out of the water. We filed a claim and it was flag as suspicious because he did maintain our 2019 policy through 2020. The claim got denied. Not too mention the app did not let me make a claim. I had to call claims and waited on hold 19 min before I got a rep on the line. We were penalized for not keeping our policy through the pandemic where we didn’t even use the boat. The claim was not with ease and took a month before our claim was denied. Allowing for our coverage to be maintained another month. I canceled My policy and need to cover the cost of repairing the damage and loosing $200 for coverage fees that were not covered. My policy included full coverage! I am a victim of fraud from Progressive!.Big Sam 1Version: 3.44.2

I had a very disappointing experienceI'm not sure what's wrong with this insurance company and why things had to be so difficult. They could not contact their underwriters to let them know that I wasn't NOT married or living with the person that I used to share an insurance policy with... then there was the problem with the physical address which was not the same as the mailing address. They actually canceled me three times in a row by mail which I did not receive it except for the last one, so I didn't have coverage for a few days each time. Luckily I canceled the policy before they did and found a reputable company to go with. They refused to believe I was divorced (it's been 3 years now)or even acknowledge that I had a drivers license with my physical address on it wasn't good enough for them- they needed me to go to my place of work and have them sign a piece of paper so they could see it. Really?! Joe Blow could've been my signee!! I didn't tell them what a piece of garbage company I think they are on the phone because I know it's not the fault of one employee. But they appear to be extremely unorganized and I will never go back!!.Happy 2betrulyVersion: 3.24.1

Avoid Progressive, if PossibleUnless your like me and it was your only option, please try to get some other insurer for a vehicle insurance policy. Progressive has been nothing but aggressive and predatory with their up-charges, and offer little amnesty when it comes to external factors outside one's control. A mail mix-up cost me nearly $500 when my policy was paid in full. Additionally, contacting support is wrought with long wait times and a bot that is persistent in avoiding to connect you with a representative. I highly recommend getting State Farm or Geico if possible. As for the app, it is adequate. Too frequently they route you off the client and into your web browser, severely detracting from the app's appeal. Additionally, the drive monitoring menu changes randomly, and it becomes difficult to find where your past trips are listed. Overall, the app experience gets a silver star if only because it makes policy payments (which you will be making frequently) much quicker. Please avoid progressive if you can..DeafP0Version: 3.102

Pro theftAll this place does is openly scam people currently I’m an over 40 driver with a perfect driving record, good credit, no claims, no late or missed insurance payments ever. Yet my rate keeps jumping up and I’ve been given at least 5 completely different and conflicting reasons this time alone and even been informed that if progressive knows you’ve been given false information on a contract they will not let you know under any circumstances. Even had a supervisor tell me they didn’t even need to inform me of changes to my policy. Rudest customer service I’ve ever seen and completely useless. This company even claimed I made several claims on my brand new car that has had no issues. This place is a joke and should be shut down for insurance fraud plain and simple. Hope this helps with anyone going through this and deciding to stick with them in the hope it will get better. Let me promise you as a long time customer it will only get worse. I’d rather go with a fly by night company at this point being that I’m openly being scammed by progressive.GraevonVersion: 3.51

Get insurance anywhere else.You guys are kind of awful. I talked to the underwriters who told me a mistake was made on my rate and to not pay the bill. Then it got to the end of the month, so I paid the bill. $700 for 1 month of car insurance on 1 vehicle, I’ve been a customer for years with no late payments except for one time my check card was stolen and the new number wasn’t updated. Progressive will not correct the bill now that it’s been paid and told me I was beat on the phone. The supervisor wouldn’t talk to the underwriter or listen to the phone calls of progressive telling me the error was theirs. I wanted to work out where they kept the $700 and would remove an additional $280 off my account, so I didn’t pay $980 for 1 month of insurance on a rate they told me was wrong on their end. Anywhere else, that’s almost a year of coverage. They don’t care if your a good customer, they don’t care what their reps told you, they don’t care if you just want a fair resolution. Paying my last month of insurance with them and going through a broker..25183FHBdkhVersion: 3.104

No goodOverall the worst insurance company ever! After having my vehicle vandalized, I have received ZERO assistance. I have left so many messages for my claim rep and never get a response. Left messages through the app, been leaving voicemails for weeks now, can’t get one single call back. Not only that,because of COVID they no longer come out and assess damage, so you basically have to do their jobs for them. I was told they can’t help me with getting a key made for my car after my keys were stolen. When wanting to tow my car to a friends house who offered to help me fix it, since my insurance has completely failed me, they tell me I don’t have any more. Roadside available because I used it up having them unlock my car twice. So now I would have to pay out of pocket on top of having to fix it all myself. What a joke. They wanted me to pay a deductible to have my windshields replaced since both of them were knocked out. I heard most companies don’t charge deductible for glass. So lame. Go to any other company!.SsfedfghrVersion: 3.45.1

Don’t waste your time or money!Learned the hard way that I should have invested a little more money and gone with a better company. I purchased insurance before I left for work and then 20 minutes later a jerk in front of me slammed on his brakes! The info clearly states that coverage begins “immediately”, but that’s not true. My guess since the guy was “so injured” that he insisted he be taken by ambulance to the hospital but sure wasn’t injured enough to call insurance from the back of the ambulance and was threatening suing, progressive decided to refuse coverage. Even though I clearly showed my email with new documents with the time stamp they disagreed and denied my claim. When I demanded the forms for an appeal, I was denied and told that there is no appeal process and was hung up on. And I still get to make payments on the stupid thing while now having to get another vehicle and pay for an attorney to sue them. Then when I got other insurance, good one this time, Progressive emailed me to “give us a call and see if we can give you a lower rate”?! Nothing like poaching from other companies!.Pet_tornadoVersion: 3.26.2

Very difficult and canceled my policy without my knowledgeMy car broke down and I needed roadside assistance, so I called and they told me that my policy was canceled due to not submitting documents. I sent the documents MONTHS prior and the person I was on the phone with said it was their fault they didn’t have it in the system. By the way I have paid my policy every month ON TIME. So you mean to tell me I was driving without coverage for about 2 and a half months without anything being sent to my phone?? It’s ridiculous. Roadside assistance isn’t included in the policy u have to add it which is dumb as well. I’m paying over $250 for no roadside?? Then the next thing is, once I got the roadside added, it’s taking them 2 DAYS to get a tow truck to where my car is…the lady DID NOT follow the instructions of telling the towing company that the clearance is lower than 7ft and I will need a smaller tow truck. You have to also pay out of pocket if your tow if farther than 15 miles. Very inconvenient for a teenage driver..Valid.eriiiVersion: 3.92

What is happening?I've never had an issue using the progressive app or website until this week! I have been unable to access my renewal policy on the app or the website to see the breakdown cost per vehicle. Luckily we still get paper copies so we could easily see the amt per car. Then I went online to pay my renewal premium in full (to save $) and it says I owe $4.91 by 8/13, which is our renewal date. It says I can't pay the balance until 9/13??? I even tried to pay the full amount by changing the $4.91 but it will also not allow me to pay over the amount due. This has been super frustrating. I couldn't find a phone # to call, first chatted with the Flo Bot and then a live agent. The live agent took seemingly forever & then told me to contact an agent. WHAT?????? Why do we even have technology if I am not able to help myself pay my BILL??????? Feels like things are moving backwards here as I have paid online every renewal for years with progressive and never had an issue!!! So frustrated..Are we stepping back in time?Version: 3.86

Do not trust or get insurance with ProgressiveI got insurance with them and they canceled my policy because I didn’t provide proof of garage when I in fact did. I sent my electric bill in and my Drivers license with both having the same address and they said it was invalid. How is my electric invalid?? It where I live where I paying the electricity !! My Driver license is where I live and give me permission to drive the car.. I didn’t have anything on their list. I called and let them know and they said my bank statement would be fine. I couldn’t find where I could add the documents again on the app and they said I would have to mail or fax them. I do not have the options to do any of that. Why could I add it on the app before but not now. Absolutely ridiculous. This company doesn’t want customers or to make money. How foolish. If you can’t make good decisions by providing proof of garage how will I trust you with other decisions on my vehicle. It’s little things that bring red flags 🚩 about a company..Katie-92Version: 3.91

Roadside assistanceCar broke down, took 3 phone calls to talk to a person. I am at work, wife with 2 young kids in the car and finally I was able to talk to someone and she can’t help and had to transfer me but after she tried signing me up for auto payments while she knew wife and kids on the side of the road. I am current on payments. Then got transferred me back to the automated system that I was originally on after she promised to stay online until we got a live person, well she lied. Then 20 minutes later I find another person to talk to and she can’t find the address or the pin we took with coordinates. She was not from anywhere near my area and wanted to send us a tow truck 50 minutes away from location. From the time I called progressive to getting a tow truck took 3 hours. I have my home and auto through them and I cannot change insurance fast enough. Tow truck lady was nice but absolutely everything else garbage. Run from progressive.KettlechoxVersion: 3.80

Worst insurance companyWe switched our insurance to Progressive because we got a good deal. However, out of nowhere they decided to raise our rate by over a $1,000 and when we didn’t approve and decided to cancel and switch to another policy they want to charge us the increase in the policy we canceled. We called them multiple times to try and resolve the issue because they threatened to send the balance to a collection agency. Every time we call, they are very rude and unwilling to help us at all and are still insisting on us to pay the money they increased in a policy that we canceled. The increase they did was unauthorized from our end and they did not inform us of such changed until they added it to our policy already. We have all the documents and proof and have reported them to the consumer protection agency and tried to get in touch with them again after to come to a conclusion but they still are not helpful. and if it comes down to it we will sue because that is fraud..::::::://////Version: 3.46

Don’t get ProgressiveI’ve had problems with Progressive auto insurance in the past, but they were mostly minor issues and were quickly resolved However, I got an email a few days ago saying my 6 month payment didn’t go through. I went online to pay, and they said they would only accept Western Union or a cancelled cashiers check for payment. I called customer service today - she confirmed that the payment had not gone through. When I asked what my payment method was, she said she didn’t have that information! I asked if she could run my card on file, again she said she didn’t have that information. Apparently if a payment doesn’t go through they need a ‘guaranteed’ payment method (see cashiers check or Western Union). The only reason I use Progressive in the first place is the relatively low price and ease of use/payment. I have been a customer for 10 years+ but I cancelled immediately because Progressive has no value to me if they make things this difficult. By the way, I currently have an excellent credit rating and have nothing that would prevent a payment from going through. The dealbreaker was them not even being able to give me information regarding my method of payment (I believe it was AMEX). Totally distrustful and they wouldn’t meet me in the middle and accept another payment over the phone. Goodbye forever Progressive!.MacCottrellVersion: 3.41.5

The WORST!!I’ve always had AAA and never had a problem with any insurance needs. I made the mistake of switching to Progressive. When I hit a deer in the middle of the night in Oregon they did nothing to help me and it took 7 days to hear from an adjuster. Meanwhile I’ve spent countless hours on the hold listening to the repeating message that I can use this app to reach my representative. I’ve sent at least 4 messages and never heard back. When I finally got an adjuster he said not to use this app; I just would’ve had to wait longer on hold to reach someone. Thankfully I had his direct number so I wouldn’t have to deal with that again. JK!! He left the department so when I tried to reach him regarding a rental car issue, his voicemail said to call the main line again!!! Unbelievable!! I’m 7 weeks into this mess and have had the worst experiences and have spent so much money while stranded out of state. What am I paying you for?!.Rhonda RiddlerVersion: 3.90

I loved them until…I’ve had Progressive for about 3 yrs. Never had anything bad to say about them. Always super helpful. Always so willing to accommodate my economic needs. Recently, I had the privilege to purchase a home. I wanted to keep Progressive and bundle my car with my home policy. Everything was perfect until I told them that I had a Boxer mix pup. Needless to say, she’s a certified Emotional Support Animal. Fully trained. But this didn’t matter to them. As soon as the heard the “mixed” part they wanted a picture of my dog. I first refused, but then I sent pictures of my trained dog off leash at a dog beach. Even with this, they proceeded to refuse me home insurance because, I quote “your dog looks like a “pitbull”.” That was that. I was done! There is nothing more to say. Progressive has nothing progressive about them. When it comes to BSL, they have come so short that I am just sad and frustrated. The dog is never at fault for anything. It’s NEVER a bad dog. ITS ALWAYS A BAD OWNER!! Thank you..EvaLucasVersion: 3.53

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