Progressive Customer Service

Progressive Positive Reviews

Best Auto Insurance Company EVER!Throughout my experience with various insurance companies, I have been a dedicated AAA member for many years. However, I must say that Progressive stands out as a true leader in the industry. One of the most impressive aspects of Progressive is their exceptional customer service. Whenever I've needed assistance, I’ve found that my calls are answered promptly, eliminating any frustrating hold times. Moreover, the representatives speak clearly and are easily understandable, making the experience pleasant and efficient. What truly sets Progressive apart for me is their user-friendly mobile app. The interface is intuitive, allowing me to navigate effortlessly through my options. I appreciate the ability to customize my insurance policy to fit my specific needs—whether it’s adding or removing coverage. This level of flexibility means I only pay for the coverage I genuinely want. Making the transition to Progressive has not only enhanced my insurance experience but has also resulted in significant financial savings—over $436 a year, to be precise! I can wholeheartedly endorse Progressive as a standout choice in the insurance market. They truly go above and beyond to ensure customer satisfaction. Thank you, Progressive, for providing such outstanding service!.Aimee R ParkerVersion: 3.124.2

App great but has become a painI feel that two step verification is a pain and is outdated. Both your email and phone number can be leaked and compromised. The app doesn't even give you the option to opt out or to change methods without calling them speaking to one person then being change to another person. Who going to steal your car insurance??? I feel like it a pain for those who have a hard time with keeping their phones in service. But in order to change the method you got to call progressive doesn't give you the option in app or on the website. If you can afford your internet. You can't access your email without having internet or WiFi. Please find a way to make it more then just email or cell phone as both method can be hacked. Offer the ability to opt out. Because it a nuisance to have to verify on the same device everytime I login to the app. Even with password and Face ID I still need to verify. I haven't upgraded the phone in about 10 yrs. Yet daily I am needing to verify my identity. Why not work out the kinks before putting the two step verification out. This is healthcare or your credit card. It car insurance. The app is great but having to two step verification every single time I open the app is a pain please do something about it. Really need to have an option for trusted devices. Makes having snapshot a pain..Bigbirdthe thirdVersion: 3.129

Easy/Simple!I’m not sure what more one could ask for! The app affords me the access I need to look into my policies; the UI is straightforward, with Auto and Marine separates into two separate tabs (and I’d guess other forms would also be handled as such— like Home, etc.). Electronic ID cards (as well as printer-friendly ones) are accessible with merely a thumbprint unlock and one click. Everything is literally right there and easy to navigate. • the one difficulty I’ve experienced has been in cases where I needed to change my policy (e.g., sold a vehicle and needed to remove coverage while also considering a slight change in coverage/deductible as well). In that case, as well as the last time I purchased a new vehicle, I was not able to follow through with the necessary processes 100% to completion via the app alone. Ultimately, logging in via web browser and eventually speaking with someone over the phone was a necessity. Granted, there are many loopholes for fraud when dealing with the aforementioned changes in policy, so I’m understanding on that. Thus far, now four years with Progressive, they’ve turned out to be rather impressive overall!.Z-CreeVersion: 3.40.11

Great and Easy to useI got Progressive to go with my first car I bought the other day and I love it especially for an Apple user I can have my card on my Apple wallet, easy working the app and the explain everything in much better ways to make sure I understand anything I click or agree to, they help show me in detail using the snapshot via mobile app how to not only watch my driving but ways to remind myself to continue being a safe driver, I appreciate the access to be able to lower my rate as well especially in a time where we watch our money carefully who wouldn’t want the opportunity to save some money just for being safe as well all should be on the road. If you use Apple products like iPhone and Apple Watches you can easily access your Insurance ID card with the click of a button using the Apple wallet feature. Would fully recommend this to anyone and especially new drivers it’s easy to use with the benefits to lower your rate. Plus signing up was perfect and very quick and I have full coverage on my vehicle with a very fair rate..Dannyrosado03Version: 3.108

Easy as 123I have been with Progressive for a year and felt I was paying too much. I shopped my rates online and of course Progressive came out on top. I didn’t think I would be able to get a quote, much less a new policy, since I was already insured with them. I tried anyway; I saved a little over $100/month and I added a car to the policy. It was super easy. I picked the same coverages I had and added the extras such as roadside assistance, rental reimbursement, etc…, signed up for paperless and EFT then chose Apple Pay and I purchased the new policy. I called and spoke with a representative and they helped with cancelling my current policy which will be pro-rated. Not only did I save a lot of money, Progressive makes purchasing a policy as easy as 123. It took less than 10 minutes from beginning to end. As long as you have all of your vehicle information and banking information within reach, it’s super easy. Plus, I love that I was able to quote with them again and save money while keeping such great coverage!.HouchCrVersion: 3.96

App makes it easySo, the app definitely makes everything easier. I think we live in a world now where we prefer to have the least amount of communication as possible …with anyone; over the phone, lol! Texting is most preferred & you can easily get on a chat with someone. Pay your bill, change your plan, change your info, it’s endless. Been with Progressive 4 years now and truthfully I pay the least amount with them then I would have paid with other companies. I like the app. I love the option of paying out 6 months or 3 or 2 or just 1. Paying 6 months saves over $200 & if you have the money at the time..it’s worth it. I used to do that, but unfortunately due to health issues..I had to step away from my employment, so..paying once a month is my only option…but tis life, is it not? Apologies…lol..this is a rating review not a check in, lol! Switch to progressive & download the app! It’s worth it!! Your wallet will thank you😅☺️🙃.Liz279Version: 3.116

Bad ExperienceI was recently involved in an accident and thought Progressive would be on my side. I was very disappointed in the whole experience. The representative, Josh was disappointing. I have never been in an accident that I didn’t take it to a repair shop and get an estimate on fixing it. I was not given the opportunity to do that with this one! Progressive came and towed my car away a day and a half later and that was the last time I saw my car! Supposedly it was taken to an Inspection Station of Progressive in Charlotte, where they determined it to be a total loss. My car could have been repaired and saved at a repair shop that I know. That leaves me without a vehicle to drive and still have payments to the finance company , when it could have been repaired. Also, I had to drive round trip 3 hours to sign papers that were too complicated to send by email or Fed ex and got there, signed my name twice on an odometer reading paper and that was all there was to it! I was so angry at how things were handled, I won’t be using them anymore. Josh needs to be held accountable for all the trouble he put me through. Never again!!!.Domino@25Version: 3.129

StupidEvery 6 months my auto policy renews, and I pay it in full. If I don’t pay it right away, I get weekly reminders, which are annoying. I thought I scheduled a payment to occur later in the month, in order to stop these weekly reminders. It did, but when I looked neither the app nor the main website had any record of it and apparently the app set me up for monthly payments. I’ve never signed up for automatic payments because I want to pay on MY schedule, not theirs. I’m still not set up for auto payments, but the app refuses to acknowledge that I owe anything (because its not due until months end), it only states I’m paid up. I don’t want to lose coverage by waiting until the due date, I want to pay it before then. The only place it does acknowledge that I will owe is on the payment screen…which is stupid. It mentions when I paid, that any scheduled payments will still occur unless cancelled. Now comes the waiting game to see if the payment I thought I scheduled 3 weeks ago actually occurs or whether it was cancelled by the system, which would explain why the system has no record of it..MNboundWalrusVersion: 3.105

Simplicity of insurance at your fingertipsFirst it started off for me hunting for new insurance. I started checking with insurance agencies that do well with wrecked vehicles quickly for their clients on our tow lot. So I visited 4 companies. 2 years in a row progressive has out beat every competitor of theirs in my area. Then the app is simple and easy to use. Even my not so tech savvy husband can easily navigate the app. Then another pro As well is customer support. It is easy to deal with. If I make a change I don’t end up having to make a million more phone calls to correct the original change I made or create a bigger issue. This was an issue I had with a major competitor(Jake). I’ll continue to do my bi yearly shop around but as long as progressive is cheapest we will continue to use them as our insurance agents! & tbh unless the difference is drastic $20 or more a month than a competitor we will continue to choose progressive..PoshcupcakeVersion: 3.92

Avoid snapshot at all costsI have actually had Progressive for many years & overall have had a good experience, but I recently got snapshot & it’s a complete scam. My policy has 5 drivers with a total of 1 moving violation & no claims over the last 10+ years. I signed up for snapshot because they offered a discount. The discount started going away a little each month because snapshot constantly quit working on 3 of our phones & wouldn’t collect the necessary information, with only 2 drivers getting full results. One of those drivers had no impact, but the other got a 1 of 5 star rating because of “hard braking” (no other negative feedback, just the hard braking). Because of that 1 driver out of 5 on the policy braking too hard an agent informed me that my policy was increasing & the results (they collected information with snapshot a total of 4 months) would affect my rate for several years to come. So, because of snapshot, I basically got a 2-month discount & now I get a higher rate for several years despite having a great driving record & no claims..DjcloXydeVersion: 3.113.1

Lots of Extra Features you wouldn’t know you haveI’ve had Progressive Insurance for about 2 years now, and honestly they’ve been nothing but great to me. Thankfully I haven’t had any accidents, so I can’t speak on the claims side of things, but overall the experience has been solid. I like that they offer way more than just auto insurance too. You can quote and manage stuff like tools, motorcycles, jewelry, renters/home insurance, and even phone protection all in one place. One feature I actually really like is the CarFax integration. You can manually upload and track your own service records directly through CarFax, which is awesome for keeping maintenance history organized and documented online. 2 years with them, no accidents, no issues, and they just lowered my rate too. For a 22 year old guy paying around $240/month, I honestly don’t think that’s terrible at all. Appreciate you guys at Progressive!.HgunheisbdvfnsVersion: 3.142

It alrightSo I’ve been using snapshot for well over a year now and I have not noticed a difference in my premium as in getting a discount as they say I am getting one, but you never know for sure. My biggest problem with the app is it does not know when you are using your hands-free device in your vehicle or if you’re actually using the phone itself. This app has dinged me several times while in my vehicle or answering the phone or being on the phone while using my Bluetooth device in the car.. It should not ding you on that, but it does. Nationwide app only ding you if you touched the screen on the phone. It is considered that being used but with Progressive if you answer a call over Bluetooth, you’re using your phone even if you don’t touch it. Would be nice for them to take that bug away and set it up where you have to physically touch the screen in order for it to Dania on phone usage.. Also, once you lose a star, you can never get it back FYI..Nicknam3-2099Version: 3.111

Add push notifications for trip summariesI’ve been using the app for a while, and while I appreciate the Snapshot concept, there is a significant hurdle for those of us in households with shared vehicles. The biggest issue is the lack of real-time or end-of-trip notifications. Because the app often misidentifies the driver (frequently flagging her as the driver when I am behind the wheel and she’s using her phone), we have to manually remember to check the app after every trip to reclassify it. Without a notification to prompt us, it’s far too easy to forget until the trip is already finalized and our score is negatively impacted by 'phone usage' that wasn't ours. Please consider adding a simple 'Trip Summary' push notification option. Having a quick alert after a drive would allow me to immediately verify the trip and reclassify it as 'Passenger' if it doesn’t classify correctly. This one small feature would make the app infinitely more accurate and user-friendly for households that share a car. Thanks!.MjbmasterVersion: 3.143

InsuranceThe only thing I don’t fully agree why does my rates increase with me not having any tickets or accidents and my policy is not as good as it should be it seems the offers are higher than other insurance companies. I also don’t understand that I only average about 10-20 miles per week for driving it’s seldom that I put 100 or 200 miles on my car in 6 months. I don’t drive too often only when it’s necessary for me to drive.I think I should get better rate rates on my quote. I paid only 104. Or 108 something can’t remember the exact cents charge on my premium the last year now I have to pay more it up instead of down where is my discount rates come into the rate? I thought the rate should go down each policy change from year to year. Quote me a better rate because I just need to know if you can get me an estimate affordable rates.. Thank you Progressive for serving me insurance on my car ...Fetch boxVersion: 3.110.1

I'm not too fond of beuracruecyI get it. A system must protect car owners, pedestrians, car insurance agents, and motorists. Ironically, I've been on the side of an agent whose job was to dry hump prospective clients' legs so that they will sign up with my company so that I can earn a commission and they receive good coverage. However, money spent on coverage can be overrated (meaning life is not a one-size-fits-all). As an agent, I knew that. On the other hand, I owned a valuable car, but working in Beverly Hills, CA, for 11 years, I feared rear-ending a vehicle three to four times the cost of my car. Therefore, comprehensive insurance was a must. Having overcome my subjective opinions with statistical data on what I need vs. what I want, Progressive makes all the past experiences of the push and pull seem as if, ‘why was I feeling so disgruntled?’ Bottomline: -Affordable. -Optional. -Easy-to-navigate app -Despite being in a contractual agreement, options remain available (a huge plus!) without major pushback (that whole agent commission thing I mentioned). -No intrusive or abrasive tone (e.g., no pressure applied). -Fair and transparent (Ethics matter!) -Allows me to remain accountable. Hey, if I choose the bare-bone minimum, well, if in a bind, I choose. No one railroaded me. As consumers, we gamble and take risks. Therefore, those who are high-risk - should increase their car insurance liabilities. Otherwise, take advantage of the low rates!!!.Games People Play18Version: 3.106

85% of my favorite thingsThe app is amazing. Always works when I want it to. Shows me both of cards when my policy is close to renewing. Anything that I can’t do on the app it will link me to the website and keeps me logged in so I can get things done. They have all of my documents stored in one single place online so if I miss a mailing or delete an email I can still check it out. I gave it 5 stars and said its 85% is because I wish you could pull up the dec page and voi on the app and save it like the ID card. I love that I can see the status of my payments online and that I get a reminder a few days before it pulls the payment. Originally I could sign my docs online. I would like to be able to sign all docs online. Like when I make changes in the middle of the policy period. And for the auto they don’t let you lower you comp/coll online. It would be great if I could do it myself instead of having to call in. Otherwise it’s great..HaileyPocsVersion: 3.34.3

They can legally add anyone in your household as a driver of your vehicle**DON NOT USE PROGRESSIVE** I started a policy with progressive and had a great premium. Progressive called and asked if I owned or rented I told them that I was still living with my parents. Next month when my bill came out it was more than double my original premium. They have a guideline that allows them to add any and all members of your household as drivers of that vehicle even if you tell them that they do not drive your vehicle. I repeat DO NOT use progressive as your insurance provider. Once my at the end of the terms of my policy I will be canceling and leaving progressive. When I called and asked what the increase was for I was transferred 3 times and then put on hold for 45 minutes to be told that under there guidelines they have the right to add them and there is noting that I can do to be reimbursed for them being added to my policy..Unwanted drivers on my policyVersion: 3.135.1

Excellent insurance AIS Natalie CannonI never realized how important it can be to have an agent. Natalie Cannon at AIS insurance company, saved us almost 300 dollars by switching from The General. An insurance agent will adjust and advise you on better options. For instance in our case, we had used The General for SR 22 insurance over 12 years ago, we had never thought to look into the higher rates we had. Wow what a difference. Also say; our insurance was about to lapse, your agent will give you a call letting you know it’s about to, or did lapse. If you are in Douglas, Carroll, Paulding, or surrounding counties, I suggest this agent and this insurance. It’s by far the BEST insurance to have. State Farm and Liberty Mutual, especially The General, have nothing on Progressive. The complete package with several bundle options! I’m A+ satisfied. I can’t say enough how much better it is though, and to have Natalie as my agent, I’m more than happy!.NannaGskool!Version: 3.108

Changing star RateIt seems that it takes a few hours for the app to recognize the policies and passwords. After working off and on looking for returned emails I was successful in registering both policies in the app along with it recognizing my password without having to change it. Still only four stars because of the difficulty in setting everything up. Hopefully I will be able to change this review later. I just purchased two policies with Progressive. One for my RV and the other my auto. I was allowed one policy only and the app will not recognize the password that Apple gave. The app sends me to a web site that indicates an email will be sent but no email sent. I think the problem is multiple policies. If that is the case it needs to be updated immediately to accept multiple policies with Progressive if they want to be a player in this highly competitive insurance industry. Online customer service is important. Maybe you can reply to the app..JAT1953Version: 3.34.3

Lowest I Could FindThe Progressive app for insurance at your fingertips is well-made and easy to use. I like to overall simplicity of navigating through the app, making easy payments as well as scheduling for automatic payments and also viewing my insurance cards and policies. Progressive was the only insurance I could find that gave me a lower rate than others even though I have not been in much accidents and I tend to be a good and decent driver, especially utilizing a car that has many safety features as well as safety driving practices. I had to imply a higher deductible rate in order to get the lowest possible insurance rate on a monthly basis which just means that I have to make sure I drive really good and avoid any possible accidents whether it’s self inflicted accident or from another driver, but nonetheless, I feel positive and secure with Progressive..Jay GaudiVersion: 3.112

Get the dates for your old insurance and call and cancel yourself, save $80I got a quote through the app and completed the process with an operator. It makes suggestions for your coverage but your able scroll around and see all of your options with the prices for comparison. The switch from my old to the new was not smooth though. They found my current insurance and told me when it expired, then I made my payment and my new policy began 8 days later to coincide with that date. The app and the operator offered to cancel my old policy for me, which sounded super convenient. 5 days later my old policy auto pays from my account, 10 days later they refund it partially and kept $80. I call Progressive to see if they had cancelled it for me and they tell me probably but it could take awhile and I should call myself also. Turns out there was a gap of 2 days ($40 a day) between my policies. Lesson learned, however they are seeing your insurance information is not 100% accurate..LuckluckybbVersion: 3.108

Easy to navigateSay to navigate, real time Transactions, account activity easy to understand and debits show on history right away, many useful features that a lot of other banks don’t have. A great mobile banking app is essential in todays world…. Plus they usually offer a bunch bus for opening an account… and the qualification to receive $300-$500 FREE MONEY!!!!…. All you have to do is have at least $500 of direct deposits within the first 90 days! If you have a job and direct deposit that shouldn’t be an issue! Search up 5/3 acct bonus. Most banks require hire amounts to be direct deposited… not 5/3 they only require a total within 90 days to be $509 or more PLUS They put the extra free cash $300-$400 into your account QUICK! They have CARDLESS atm’s. Co-workers get paid on Fridays… my check is available EARLY! I get my check on TUESDAY!!!.Indianamermaid3Version: 3.121

App good insurrance badOkay, so why is it, that my insurance is so high, with no traffic vialations, no wrecks, driving for over 12 years, and have had insurance since? $125/mo is insane. It should be $80, or even less than that. I understood when I was under 26 years of age sure, you thought as that age of still less than adult. But being over that age usually, and I mean everyone I have talked to, said that you get a decrease because you are above that age if no reports or anything. Overpriced for the least used thing I pay for. I hate that the price went up last year because the accidents “in my area”. And as someone who looks at the accidents in my area, there were less than the year prior, so that is a load of bull. The app is smooth easy to use and works as intended. Could have built in browser instead of taking you to another website to play around with other products. Should also have a dark mode, which is important..GrimReaper411Version: 3.93

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.144

Progressive Negative Reviews

Intentional confusionAdvice and warning of the ways they purposely over charge hoping you won’t figure it out or will give up. This is not advice on how to get better insurance rates it’s a bout sone omitted ways they have taken money from me and now wasting so much time to get my money back that never should have been charged to me. Watch your premium, things that effect your premium like miles you drive in a year, (watch to make sure they don’t change them to to collect more money from you. Also, that discount amounts are not decreased or taken away snd be sure to keep note of all the information you give them in your first call when being quoted. Sign up for paperless to tv get discount but print and date every document sent to you and look over the $ amounts. Also, record all phone conversations and make sure the Progressive rep knows you are recording them. You want legal evidence when you need to prove their reps boldly lied, hung up on you, try to talk around your question as if they are trying to lure you away from your inquire (because they are) and they don’t disclose all information over the phone (nor in their printed documents and they are not consistent as if to makes you give up on trying to show how they are over charging you so you will need the recordings. This review should be written with bullet points . It’s more of a how to help yourself when Progressive is purposefully over charging you. I hope help someone it’s late and my writing is not to good. Good luck!.Over charged Malibu ins. MomVersion: 3.109.1

Rate ChangesProgressive is the cheapest to start, but it continues to change. Our initial rate was $100 a month cheaper and the it randomly went up for no reason between the second and third payments with no explanation. Then we enrolled four vehicles in snap shot for 6 months 3 vehicles said we were on track for savings. One vehicle had a bad first couple months with a lot of hard brakes and a couple of late driving and it said a rate change was likely, but then it had minimal events for the next four months. Our savings on one vehicle was $109 per month, the other was $10 per month, the other said it did not make a change, but the one that said an increase was likely raise our rate $244 per month!!!! So that was a net increase of $135 per month. Snap shot is a joke. Firstly it ranks you by hard stops and fast accelerations , but sometimes those are necessary to avoid collisions and stopping before going through a red light or something. It’s not an accurate measurement of a person’s driving skills. Secondly if there are bad months it does not take into account the other good months. And lastly the penalty for two bad months in one car is significantly greater than three really good cars for all 6 months. My recommendation is tell them to eat their snap shot, because in the end they will get their money back one way or another. It is the biggest bait and switch on the market. My rate is back to the same as it was after all these promises of savings..Willy chuckVersion: 3.85

Careless insurance companyI thought I was dealing with a company worthy of its advertising, but I was wrong I have never been late on my monthly payments and I pay $403/month. Unfortunately my car was hit by the gate I contacted progressive for the repair, everything started well with the claim and it was approved. I carefully searched the web for a trustworthy body shop because my car was new it happened just after a month since I bought it, I finally found a shop and last Monday I took the car, the fender deserves to be replaced and that's what I want too. progressive sent someone to do the inspection Tuesday and the inspector sent me the estimate the same day. I who believed the repair would start the next day I was wrong! The inspector called me back to tell me that they found another shop that can repair the fender, it will cost them a few hundred dollars less, I refuse to take my car anywhere, they don't care about their customers, whether you are satisfied with the work or not is none of their business, they only want to spend as little as possible, even if you pay them for it. I pay the price that progressive imposes on me without complaining and when it is their turn to repair my car, they put pressure on me to take my car to another affiliated shop, plus after that they will increase the monthly price of my policy. 8 days later the car remains abandoned at the shop, they have not allowed the shop to start the repair..PeterLBLVersion: 3.119

“Snapshot” FrustrationsThe “Snapshot” application of this service is frustrating. You get flagged for phone usage while driving if you merely looked at your phone within a minute or two of driving. So, that quick text to your spouse to tell them you are on your way BEFORE you start driving gets counted against you. I live in an area where I can drive to work and not have a single stop light. I see more deer and wild turkeys than other cars. According to “Snapshot” if I happen to break a little harder to miss a turkey that just ran in front of my car, I now must be tailgating someone and get flagged on my driving record. So perhaps I should just hit the darn turkey? Now there is an email notification that I must check my “Snapshot” app to ensure the service is still on (never turned it off) or they’ll remove the service and charge more. A few weeks ago the app stopped showing me my trips so I can make appropriate adjustments of being a passenger, etc. I figured this must have been a period of active tracking and then it stops for a while. Now the app won’t even open and it seems I’ll need to go through the trouble of uninstalling it and reinstalling and setting it up again just so I can continue the frustration of an app with limited option for real-world situations. I’m not enjoying this experience. Perhaps another insurance provider is in my future..ID23592Version: 3.132

Not neededI have felt that I never needed this app. I have only used it to link my device with confirming web pages for insurance coverage or charges. I have been paying $3.00 extra to be mailed hardcopy binder or coverage packets from the company, since inception of the purchase of the insurance coverage. I had suspicions about the app right away; I had no choice about installing the app: a customer service personnel, was assigned to the task, of holding my hand and walking me through the steps to completely install this app, while; we were on the phone call and I was on the Wi-Fi. Subsequently, I have noticed that this app has supplanted the other Progressive apps...Hmmn. I'm certain that this app has been used to verify my identity, if not; out-right spy on me. My insurance premiums have increased about 12% annually. I've been reassuring myself, that the industry has raised rates overall to the same proportion, and that these increases have been; unavoidable. I'm thinking to uninstall this app shortly after leaving this review and see if progressive complains or even notices. I believe that this is one of two apps, that I currently have installed, that cannot be prevented from running in the background and therefore; they are continuously draining the iPhone battery, even when the phone is 'off', the other company's app is more useful to me; one step at a time..Porsche 915Version: 3.117

Useless!This app may be acceptable (three stars??) for paying a bill or working with policy information, but it is generally useless when using the Progressive “Snapshot” app element. The app deserves no stars because of it’s poor Snapshot functions. Sometimes the app thinks (properly) that I am a Snapshot user, other times I get a prompt asking “Set Up Snapshot.” Duh! And Snapshot often considers me to be driving when actually riding a CTA (Chicago) train. The app offers a four-day window where a user can change the trip designation, but unless the app is checked frequently, being assigned as “driver” stays. A recent round-trip by train was recorded as my driving, with heavy cell-phone use (I was using the phone…but not driving). It was beyond the four-day window when I noticed that incorrect designation, but a phone call to support did correct the problem. But the cell phone usage seems to remain and is affecting my account. While ALL actual driving trips have five stars, my “Overall” status shows only four stars…incorrect because of a poor driving report (cell phone usage) vs a public transportation designation. That is totally unacceptable. Good driving definitely can offer discounted policy premiums, but this app is totally useless in properly monitoring and recording driving. And (when) it mis-identifies a ride (a frequent occurrence) driving performance will be adversely affected. So what’s the point?.JCAUCBVersion: 3.118

Sneaky and not transparentI don't understand what's happening here, but I don't like it at all. I registered for Progressive with Snapshot a few months ago. At the beginning, my rate was $121, which was great. Then within a month, I got an email informing me that I was removed from the program due to supposed lack of feedback from my phone.... which I was completely unaware of, because I wasn't notified. The following month, my rate went up to a whopping $238. Over a HUNDRED DOLLAR difference. I didn't even notice, because I wasn't informed of the change. The next month, my rate went up AGAIN to $251. I'm supposed to be billed in the next few days, and I'm nervous to see how much they've increased my rate again. I didn't even notice the changes until today when I checked my bank account. I tried to access the Progressive app to see what's causing these changes, or if they've noted anything on my account, but go figure - the app won't even work. It's stuck on a loading screen. It's not my internet; everything else is working perfectly fine. I'm angry and I feel taken advantage of by this company. There's no transparency whatsoever. I don't have the kind of funds to afford sudden increases in rates like this. If I can't get this resolved by the end of next week, I'm switching insurance..KaletbhVersion: 3.44.1

Erick supervisor was interrupting and suffers Mixed Receptive-Expressive Language DisorderI called to review my account due to a text reminder with a balance due. I pay in full my premiums always so questioned the balance owed. Once agreeing to the balance owed, a late fee was applied. I inquired with customer service for a reversal credit and was not approved by her supervisor. Out of a sudden I hear a male voice identifying himself as Erick. He asked how can he help me and I inquired a late fee reversal due to my seniority and perfect payment status record, which means I always pay my premium in full. Immediately I was interrupted and insinuated I’m pretending not being aware of email notifications and making excuses and instead of accepting fault then he might of credit it. His tone of voice was annoyed, and frustrated. I expressed it’s only $10 and had no reason to be so unprofessional by interrupting me and insinuating I’m deceptive. I asked if he is willing to potentially loose a good standing customer for $10? He loudly said “no” I will not credit the account. I said it’s ok and life continues but not to be so prompt to offend. Wished him a good day and commented Jesus loves him and me and must learn to communicate with each other. And I hung up. I hope this message betters progressive weekend call service. Thank you..Upset Rep 711Version: 3.133

Fraud ! Fraud ! Fraud !I initially purchased my car insurance since the agent whom i called informed me that I only have to pay 370 dollars for the first 2 months then 170 plus for the succeeding months as having a 1 year driving history here in the US. They have send me a contract which I signed with the given payments. After 2 weeks they have informed me that the agent has written that I have 20 years of experience instead of 1 year that made the quotation low and asked me to pay 1600 dollars instead. I never loed to the agent, prolly his way to get customer right away! I called their hotline and would want to compalin but they keep on hanging up the phone and i felt like i was scammed and no one ever helped me! I asked them an explanation on how on earth someone with a one year experience without any accident history will be charge 1600? But no one answered me after 10 calls, until the last agent just drop the phone! Now they are charging me 260 dollars on top of 370 dollars that i just paid for a total of 8 since I took the policy. Heck no, you can file me credit report but i wont get trapped by the scam strategy of this company! Never ever take any insurances from them! They are all for money and wouldnt help you if you need them! Fraud.Kulasisi13Version: 3.91

Progressive more like RegressiveHad to download app to file a claim. They made me send in photos and video to make a photo estimate. A day later they tell me sorry but we saw prior damage to the car so we can’t give you money upfront to fix. Instead you have to schedule a appoint with a bodywork yourself and call us back to send an agent to get it looked at. I swear the adjuster have eye’s like my grandma cause they saying the damage that they were at fault wasn’t even them and they don’t want to pay for it. My left bumper was entirely cracked and they called it ‘prior damage’. Why make a useless app to file a claim when 90% of the claim was me talking with a person. And they still want me to call them back. No point in having an app if I could of just emailed them the photos and video. My representative also went on vacation as she told me I have no other option but to go to the bodywork to drop it off. Well, how am I going to go to work without a car. I give the company 5 stars if they don’t scam me on the claim and have their representative drive me from and back from work. Since, they’re to cheap to get me a substitute car to drive. For the sake of others and you, don’t get this cheap insurance that’s not willing to pay.IrisS2Version: 3.51.1

A Necessary EvilWe all know that insurance is, pretty much entirely, an absolute scam, and even though Progressive is technically the cheapest, you will be paying for years for the opportunity to fight with them on a claim and maybe get 5% of that money back. This whole process can only really be made more comfortable by a functioning app, and this technically does work, although it doesn’t really do much explaining on anything. The built-in snapshot function is absolutely terrible, it constantly recorded me being on public transit as unsafe driving and after multiple attempts to turn it off, Progressive contacted me to let me know that the app was correct and that my rates would not be going down at all. I assume why they push for you to put their specific monitoring device in your car, but if that’s the case, why even have the option in the app? I would never trust the collision detection system either, because if they dispatch an ambulance or emergency services, they will automatically start a claim, which will make it much more difficult for you, the user, to have any sort of agency or power as that process happens. I guess it’s nice that you can change the background of the welcome screen to a cute cat or dog though..EuphanismVersion: 3.97

Poorly Designed Worthless AppWorthless App. Better to just keep a paper copy of insurance info along with you vehicle registration in glove box. When App opened in iPad wallet you can’t see both people on the insurance card, but paper version does show both wife and husband . Doesn’t show the same information in one viewing area as the paper version that is printed. When you need it, you have to enter a password and hope you remember it along with the dozens of other passwords you have to remember. Shaved my beard and had new glasses and face ID didn’t work. If for some reason password doesn’t work because of connection issues, or you are the second person listed on insurance card, you are going to get a ticket for not being able to show proof of insurance. This App failed me. Simple solution instead of App would just be a simple screenshot photo of the paper version. I keep screenshot in a iPhone photo album and a paper copy in my vehicle’s glove box and both are guaranteed to work every time. Paper copy Simple, easy, and provides everyone wishing to see ‘proof of insurance’ all info, especially if a friend uses your car..Jhfrcd GB bjuVersion: 3.89

BEWARE OF DISCRIMINATIONMy 2020 Dodge Challenger has been sitting in the shop for over a month now because progressive did NOT want to pay $200. I pay over $600 in car insurance (we have 2 new vehicles & a young driver). These guys make $200 in 00.2 seconds! On thanksgiving an idiot ran into my door & took off. It was a pain getting on the phone with someone first of all then they had to do a formal investigation as if I ran into something myself. After they concluded I did not they sent the shop the most slap in the face quote of $700. The shop quoted my damages at $2800. Progressive took over 3 weeks to finally approve $2800. No one ever called me or kept me in the loop. I got more calls from the shop than my own insurance provider that I pay over $600 MONTHLY. I’m not sure if these adjusters where having a bad day or if they didn’t take me seriously because I’m a woman, or because I’m hispanic. It seriously has to be something, I have had crappy insurances before that have worked faster, treated me better and actually called than this “big corporate “ insurance. Save yourself the trouble, headache, discrimination & embarrassment go to someone else that values customer service ethics and values Progressive is anything but progressive !.AdileneepalossVersion: 3.51

Only helps companyThere are no items on here for the customers convenience except bill pay. And God forbid you pay late! They cancel your policy if you are 4 days late! And charge you to reinstate it. Even though you've paid 10 of 12 months. They do all sorts of shady things. The app is 100% for them. They will send you information via the app, but no explanation. It's not at all for their customers convenience. It's so they can hire less people and spend $ of their annoying commercials that are everywhere! You have to call, stay on hold forever- because they don't have people to support their customers - but don't give us the ability to do anything but call and listen to the recording telling us to go to the website while we wait 30+ minutes to finally get someone who can answer a questions. And that poor person is always rushed because they have so many people waiting on hold. very frustrating. I'm so aggravated with this company, I tell everyone I can to avoid them. I'm stuck because they are exploiting a loophole that the government allows. But everyone else should run..CampbellsmamaVersion: 3.118

Why is there no option to email customer serviceUPDATED: I received a message saying that customer service can be contacted. Cool. But the only way to “contact customer service” Is to call them or use the AI bot. I don’t want to Call customer service regarding changes to my account or issues in my account or questions about my account. I want to EMAIL customer service regarding these issues. That was my point of my original review. Yes, you can do basic things in the app, like viewing information or find a phone number to call customer service. But if you have issues or questions, the only way to get help is to CALL. Not only do you get bounced around in their automated system, then from person to person (because the automated system doesn’t actually send you where it’s saying it is, apparently)- but I have to waste my very valuable time on the phone. I want to email so that I have record of the information they give me, so that I can reference it later if I need to. I don’t want to “chat” with a bot, that runs you in circles. I don’t want to waste my time on the phone where I have to take intensive notes. I WANT TO EMAIL WITH CUSTOMER SERVICE regarding my account!!!!!!!.Victorycc124Version: 3.82

They NEVER comeSeptember 2023, I joined Progressive. It was easy to get coverage. I paid for the term, 6 months. In this time, I tried to file 3 claims. I’m in a city alone, so if I have car troubles there is literally no one else to call. Each time, there were issues with filing the claims, and I was left to resort to out of pocket options for things the insurance should have covered, like helping to change a flat tire. 3 out of those 6 months, the vehicle was not utilized. Fast forward march of 2024, I renewed the policy, this time not able to afford the term. I called, spoke with someone, was able to add a rental car, and was told a due date. Called to make a payment the day before the due date, only to find out the insurance had lapsed. No notation or record of talking to someone a month prior, but the added vehicle was on the insurance, so obviously I spoke to someone. Did the no loss agreement and made payment. Recently had car troubles and requested a tow. App said I wasn’t covered, and I had to pay 140 for a tow within 3 miles. Needless to say, I am disappointed with Progressive. They gleam in comparison with State Farm, whom I never had to worry nor question whether they were coming, or technical difficulties..Akasha M.Version: 3.101

Terrible experience all aroundThe app is not user friendly. Progressive want you to attempt to solve your problem yourself by using their app first. Next when you call them you have to talk to a robot. Finally when you speak to a representative they transfer you to at least three different people. On the transfer to a different representative you have to restate your case every time. The last call I was on I asked a simple question on the price difference between a 6 month policy and a 12 month policy. I was put on hold for 15 min until the call subsequently dropped. On top of everything I’ve been with progressive for at least four years putting up with poor service whilst every time I’ve had to use my insurance they seem to look out for them selves rather than look out for my well being or welfare. This would be explained by having an open case closed without my notice and almost no contact made throughout the entirety of the case. Do not chose this money grab scheming company. You would 100% be better off throwing your money into a trash filled dumpster fire, a direct replication of this insurance company’s performance..Jacob17171Version: 3.92

Murat ozturkI am Murat Ozturk. I had an accident with my car on October 6th. Prograssive company examined the car in front of my house and also had it examined again at the repair shop and determined the cost. Then they took my car from my house and took it to the business that will give a totaled report by towing. They examined my car there. They gave a totaled report and said if you keep the car we will pay 5000 dollars I accepted and they said we will take the car to your home by towing. It has been 15 days and my car still has not been delivered to me. Despite all the calls and contacting the company I have not received a response from anyone. I regret having progressive insurance. I have now cancelled my insurance and switched to another company. Please stay away from progressive company if they will insure your car. I cannot communicate with the company officials. They never got back to me. I called eight times on Friday and could not reach any conclusion. Please stay away from this company. The person named kristly graves who is following my insurance also put a note on my phone number saying it is not reachable, they are making completely false statements.Mrt oztrkVersion: 3.111

Worst Insurance companyProgressive Insurance has provided me with a deeply disappointing and frustrating experience. After paying my full 6-month premium upfront, I expected a hassle-free and affordable insurance coverage. However, this has not been the case. To my dismay, Progressive has continued to charge me on a monthly basis for seemingly no reason at all. This ongoing and inexplicable billing issue has not only caused significant financial strain but has also been a source of immense frustration and wasted time. I have made numerous attempts to resolve this problem by reaching out to their customer service, but the level of assistance I received was far from satisfactory. The representatives seemed clueless about how to rectify the issue and provided no clear answers or solutions. What baffles me the most is the lack of transparency and accountability on Progressive's part. It appears that they are more interested in taking my money than in providing the reliable and honest service I expected when I initially signed up with them. The constant and erroneous charges have eroded any trust I may have had in this insurance company, and I am now left with no choice but to seek alternative insurance providers. It's deeply disappointing to see a company that claims to offer competitive rates and excellent customer service fail so spectacularly in both aspects. I would strongly advise anyone considering Progressive Insurance to think twice before committing to a policy with them. Their blatant disregard for their customers' financial well-being and their failure to rectify billing issues promptly and effectively are nothing short of unacceptable. My experience with Progressive has been an absolute nightmare, and I would caution others to avoid this company at all costs..Progressive bad insuranceVersion: 3.90

Stay AwayI started Progressive 6mo contract May 1. I had a minor accident in May that hadn’t even been fixed yet and they sent me an email June 18th that they had cancelled my policy as of June 17th. I had no warning or notification. I called to understand what in the world was happening, the underwriting department “supposedly” sent me a mailed letter indicating to contact them or be cancelled. I had received my policy documents and ID cards in the mail, so I know they had the correct address. I had called nearly weekly while going through the claims process, with 4 different claims adjusters assigned to my case at different times; including one sick as a dog barely able to speak. None ever mentioned this notification nor did they ever send me an email about it. I fully believe they never sent a letter and wanted to cancel the policy to have me re-quote with an agent at a higher price since I had recently started the policy. They use scam-ish tactics, please stay away. While some may have the insurance paper and never need to use it, they will cancel policy, raise premiums, and give the run around at the end of the day if you do ever need what you pay for..MangokinsVersion: 3.102

Mala ExperienciaEs el peor seguro de autos que se puede tener en este país supuestamente es barato pero después que lo adquieres, quieren agregarte hasta la mascota de la casa y así de 200 que tenias que pagar terminas pagando hasta 700 USD y más, es una estafa y el soporte técnico deja mucho que desear aunque no todos son malos deberían revisar a las personas que ponen a que los representen por que además de que quieren saber lo que no les importa tener que responder a alguien que no sabe tratar con los clientes es muy molesto hay muchísimos seguros mejores y por mí mas nunca hago nada con este pésimo seguro les recomiendo que busquen otro It is the worst car insurance you can have in this country supposedly it is cheap but after you buy it, they want to add you to the pet of the house and so of 200 that you had to pay you end up paying up to 700 USD and more, it is a scam and the technical support leaves a lot to be desired although not all of them are bad they should check the people who put to represent them because in addition to the fact that they want to know what they do not mind having to respond to someone who does not know how to deal with customers is very annoying there are many better insurances and for me I never do anything with this lousy insurance I recommend that you look for another.BadInsurance96Version: 3.115

Clunky App/terrible trackerWhere do I start? I’ve been using this app for over a year, and the app has functionality issues all on its own, so I guess I shouldn’t be surprised that the “Snapshot” feature through Progressive is also absolutely flawed! It never “remembers me” even though I’ve asked it to repeatedly. I have to acknowledge Face ID every single time I use the app. EVERY SINGLE TIME. At least 50% of the time, I have to select “enroll in snapshot” to get the app to remember that I already have Snapshot. Since getting Snapshot, I’m extra hyper-vigilant about not even letting my son use my phone while we’re in the car, and the app will still say “phone usage” for a huge percentage of my trips. How? We didn’t touch it. If I ever have to use the phone (to pull up google maps, or look up an address), I park and then use it. Sometimes I will park and wait for my son after practice or picking him up at a friend’s house. And I’ll be parked for 5-30 minutes in a parking lot, and it still logs my phone as being used while driving. It’s infuriating. Please fix your app and your Snapshot feature..LsjeromeVersion: 3.115

App is useless and coverage is a fraudI held watercraft policy with progressive since 2018. Last year in 2020 I did not renew my policy due to the pandemic. The boat sat in storage and was not used (where could we go). I restarted my policy as restrictions lifted and my family and I got the boat out of storage and planned a day trip. Very common in the Bay Area. The bottom of the craft got damaged from rocks - we were not aware until we pulled the boat out of the water. We filed a claim and it was flag as suspicious because he did maintain our 2019 policy through 2020. The claim got denied. Not too mention the app did not let me make a claim. I had to call claims and waited on hold 19 min before I got a rep on the line. We were penalized for not keeping our policy through the pandemic where we didn’t even use the boat. The claim was not with ease and took a month before our claim was denied. Allowing for our coverage to be maintained another month. I canceled My policy and need to cover the cost of repairing the damage and loosing $200 for coverage fees that were not covered. My policy included full coverage! I am a victim of fraud from Progressive!.Big Sam 1Version: 3.44.2

I had a very disappointing experienceI'm not sure what's wrong with this insurance company and why things had to be so difficult. They could not contact their underwriters to let them know that I wasn't NOT married or living with the person that I used to share an insurance policy with... then there was the problem with the physical address which was not the same as the mailing address. They actually canceled me three times in a row by mail which I did not receive it except for the last one, so I didn't have coverage for a few days each time. Luckily I canceled the policy before they did and found a reputable company to go with. They refused to believe I was divorced (it's been 3 years now)or even acknowledge that I had a drivers license with my physical address on it wasn't good enough for them- they needed me to go to my place of work and have them sign a piece of paper so they could see it. Really?! Joe Blow could've been my signee!! I didn't tell them what a piece of garbage company I think they are on the phone because I know it's not the fault of one employee. But they appear to be extremely unorganized and I will never go back!!.Happy 2betrulyVersion: 3.24.1

Avoid Progressive, if PossibleUnless your like me and it was your only option, please try to get some other insurer for a vehicle insurance policy. Progressive has been nothing but aggressive and predatory with their up-charges, and offer little amnesty when it comes to external factors outside one's control. A mail mix-up cost me nearly $500 when my policy was paid in full. Additionally, contacting support is wrought with long wait times and a bot that is persistent in avoiding to connect you with a representative. I highly recommend getting State Farm or Geico if possible. As for the app, it is adequate. Too frequently they route you off the client and into your web browser, severely detracting from the app's appeal. Additionally, the drive monitoring menu changes randomly, and it becomes difficult to find where your past trips are listed. Overall, the app experience gets a silver star if only because it makes policy payments (which you will be making frequently) much quicker. Please avoid progressive if you can..DeafP0Version: 3.102

Pro theftAll this place does is openly scam people currently I’m an over 40 driver with a perfect driving record, good credit, no claims, no late or missed insurance payments ever. Yet my rate keeps jumping up and I’ve been given at least 5 completely different and conflicting reasons this time alone and even been informed that if progressive knows you’ve been given false information on a contract they will not let you know under any circumstances. Even had a supervisor tell me they didn’t even need to inform me of changes to my policy. Rudest customer service I’ve ever seen and completely useless. This company even claimed I made several claims on my brand new car that has had no issues. This place is a joke and should be shut down for insurance fraud plain and simple. Hope this helps with anyone going through this and deciding to stick with them in the hope it will get better. Let me promise you as a long time customer it will only get worse. I’d rather go with a fly by night company at this point being that I’m openly being scammed by progressive.GraevonVersion: 3.51

Get insurance anywhere else.You guys are kind of awful. I talked to the underwriters who told me a mistake was made on my rate and to not pay the bill. Then it got to the end of the month, so I paid the bill. $700 for 1 month of car insurance on 1 vehicle, I’ve been a customer for years with no late payments except for one time my check card was stolen and the new number wasn’t updated. Progressive will not correct the bill now that it’s been paid and told me I was beat on the phone. The supervisor wouldn’t talk to the underwriter or listen to the phone calls of progressive telling me the error was theirs. I wanted to work out where they kept the $700 and would remove an additional $280 off my account, so I didn’t pay $980 for 1 month of insurance on a rate they told me was wrong on their end. Anywhere else, that’s almost a year of coverage. They don’t care if your a good customer, they don’t care what their reps told you, they don’t care if you just want a fair resolution. Paying my last month of insurance with them and going through a broker..25183FHBdkhVersion: 3.104

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