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Progressive Customer Service

  1. Progressive Customer Service
  2. Progressive App Comments & Reviews (2024)
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Easy access to your insurance, whenever and wherever you need it.

Here are some things you can do with the Progressive App*:
• View coverages, discounts, ID cards, documents, and policy details.
• Report and add photos to a claim.
• Pay your bill by credit card, debit card, checking account, or PayPal.
• View your billing history and upcoming payment schedule.
• See your progress in Snapshot®.
• Quote or make a policy change.
• Request roadside assistance, exactly when you need it most.
• Take and submit photos of documents that we've requested from you.
• Get in touch with your agent and claims rep.
• Start an auto insurance quote—and then buy online.

*Availability of some features may vary by state and policy type

CA Notice at Collection: https://www.progressive.com/privacy/privacy-data-request/

Progressive App Comments & Reviews

Progressive Positive Reviews

Easy/Simple!I’m not sure what more one could ask for! The app affords me the access I need to look into my policies; the UI is straightforward, with Auto and Marine separates into two separate tabs (and I’d guess other forms would also be handled as such— like Home, etc.). Electronic ID cards (as well as printer-friendly ones) are accessible with merely a thumbprint unlock and one click. Everything is literally right there and easy to navigate. • the one difficulty I’ve experienced has been in cases where I needed to change my policy (e.g., sold a vehicle and needed to remove coverage while also considering a slight change in coverage/deductible as well). In that case, as well as the last time I purchased a new vehicle, I was not able to follow through with the necessary processes 100% to completion via the app alone. Ultimately, logging in via web browser and eventually speaking with someone over the phone was a necessity. Granted, there are many loopholes for fraud when dealing with the aforementioned changes in policy, so I’m understanding on that. Thus far, now four years with Progressive, they’ve turned out to be rather impressive overall!.Version: 3.40.11

Simplicity of insurance at your fingertipsFirst it started off for me hunting for new insurance. I started checking with insurance agencies that do well with wrecked vehicles quickly for their clients on our tow lot. So I visited 4 companies. 2 years in a row progressive has out beat every competitor of theirs in my area. Then the app is simple and easy to use. Even my not so tech savvy husband can easily navigate the app. Then another pro As well is customer support. It is easy to deal with. If I make a change I don’t end up having to make a million more phone calls to correct the original change I made or create a bigger issue. This was an issue I had with a major competitor(Jake). I’ll continue to do my bi yearly shop around but as long as progressive is cheapest we will continue to use them as our insurance agents! & tbh unless the difference is drastic $20 or more a month than a competitor we will continue to choose progressive..Version: 3.92

85% of my favorite thingsThe app is amazing. Always works when I want it to. Shows me both of cards when my policy is close to renewing. Anything that I can’t do on the app it will link me to the website and keeps me logged in so I can get things done. They have all of my documents stored in one single place online so if I miss a mailing or delete an email I can still check it out. I gave it 5 stars and said its 85% is because I wish you could pull up the dec page and voi on the app and save it like the ID card. I love that I can see the status of my payments online and that I get a reminder a few days before it pulls the payment. Originally I could sign my docs online. I would like to be able to sign all docs online. Like when I make changes in the middle of the policy period. And for the auto they don’t let you lower you comp/coll online. It would be great if I could do it myself instead of having to call in. Otherwise it’s great..Version: 3.34.3

So useful!So glad the days are gone where I had to run by the insurance office frequently, and worse- sit down at someone’s desk making small talk while they type and click at the computer. I started my policy over the phone a couple years ago-emailed info they needed to start it. Then got the app. It’s SO easy to use, convenient, quick. Paperless everything- the app even lets me save my proof of insurance straight to my iPhone wallet. No more rummaging through my glove box! I pay monthly because I’m poor- I get reminder notifications monthly to pay, pay right there, can check all my policy info, change policy stuff, pretty much anything at all that I’d typically have to go in to the office or at minimum make some annoying phone calls to do. I LOVE it! ❤️.Version: 3.86

Changing star RateIt seems that it takes a few hours for the app to recognize the policies and passwords. After working off and on looking for returned emails I was successful in registering both policies in the app along with it recognizing my password without having to change it. Still only four stars because of the difficulty in setting everything up. Hopefully I will be able to change this review later. I just purchased two policies with Progressive. One for my RV and the other my auto. I was allowed one policy only and the app will not recognize the password that Apple gave. The app sends me to a web site that indicates an email will be sent but no email sent. I think the problem is multiple policies. If that is the case it needs to be updated immediately to accept multiple policies with Progressive if they want to be a player in this highly competitive insurance industry. Online customer service is important. Maybe you can reply to the app..Version: 3.34.3

App good insurrance badOkay, so why is it, that my insurance is so high, with no traffic vialations, no wrecks, driving for over 12 years, and have had insurance since? $125/mo is insane. It should be $80, or even less than that. I understood when I was under 26 years of age sure, you thought as that age of still less than adult. But being over that age usually, and I mean everyone I have talked to, said that you get a decrease because you are above that age if no reports or anything. Overpriced for the least used thing I pay for. I hate that the price went up last year because the accidents “in my area”. And as someone who looks at the accidents in my area, there were less than the year prior, so that is a load of bull. The app is smooth easy to use and works as intended. Could have built in browser instead of taking you to another website to play around with other products. Should also have a dark mode, which is important..Version: 3.93

Great…Unless you have more than one policy..The app has everything you could need in an insurance app. They have your cards, documents, sections for starting and monitoring claims, all good. Where they miss BIG TIME is if you have more than one policy with them, the labels for each policy are just “auto”,”motorcycle”, etc. My family has all our cars and a few motorcycles with them. Every time I want to check someone I have to open each policy to see what car or bike it’s for. The Home Screen doesn’t even list the make of the vehicle let alone the model. My son got pulled over on his motorcycle, said he felt like and idiot in front of the officer having to open each policy one by one in order to find the one for the bike he was on. I feel the fix (improvement) is pretty obvious… Let the user custom label each policy to they can be found easier. Fix that and I’d go 5 stars for sure..Version: 3.88

App maybe, Apple wallet card not so muchThe app functions for me, for the most part. I can see my id cards and make payments. But when I try to add id cards to Apple wallet the app simply adds the blue card icon to the wallet with limited info (policy number and effective dates, no vehicle specific info). When I messaged progressive on twitter I was instructed to click on the ‘P’ icon on the blue wallet card. This simply opens the app requiring logging in to see the actual card, making the wallet version an unnecessary step. Also, I pay my annual premium one-time lump sum, in November (as I’ve done for the last 19 years). After making the current Nov annual payment, the app reflects my next payment due is in March which isn’t a monthly, semiannual, or annual payment. No clue where this date comes from. Not the worst app, but one wonders what the developers are getting paid to do when the bugs are long-term..Version: 3.90

Favorite Insur. Co.Progressive has been our favorite over the last 15+ years. Some times life throws curve balls at you and things happen but progressive has never throw us to the sharks. They always help you get coverage instantly and affordably. Even if I accidentally lapsed my coverage due to a hiccup in life… They allow you to come back. Pay off your last bill that was due and they get you right back into a new policy without giant slaps on the wrists. They’ve helped us during a fender bender that wasn’t our fault in a gas station parking lot and gave us tips on what we needed to do and wait for. Just overall we’ve always been highly satisfied and grateful for the amazing services we receive form this company! Highly recommend, you will not regret it!.Version: 3.95

Great Mobile App & Customer ServiceI’ve been insured through progressive for going on 1 year and I’ve only had to call in 2 times & each time I’ve been beyond pleased with the customer service reps I had the pleasure speaking to. Last year when we switched residents we were advised we’d be applicable for $100 dollars off our current term. I thought that was such a nice gesture! But N~E~Ways the application is so user friendly. I’ve printed off our ID cards through the mobile app, always get reminders a few days prior to the bill being due, I can go through my payment history or see my up and coming payments (etc) . I also set up auto pay which applied another discount to the account..Version: 3.79

Review ratingOne thing about Progressive Insurance after paying faithfully and early last year, no accidents, over age 60, clean driving record, so that’s free money INSURANCE companies! My insurance goes up instead of down, couldn’t tell me a reason. No accidents, when I got that policy my insurance was supposed to go down. I do rate your app well your app is fast your faster than the banks. Appreciate you waiting for this last part of my premium payment it’s was hard to pay all at once. Veterans Day is tomorrow and I solute all Veterans. Not a bad person an honest person. Not a valued customer just a customer one income trying my hardest, but just can’t hardly make it anymore..Version: 3.90

Review experienceI have had Progressive for several years without having to use it. Sadly that changed earlier this year when a rather large elk hit the front of my SUV crumpling the hood breaking the headlights but considering what it could have been, I was blessed. When I called to report it, I was extremely pleased at how smoothly the whole process went, from taking my information, explaining their process and making sure I had phone numbers should I need to contact them about the claim. Their adjuster contacted the facility who would be doing the repair work and things went smoothly. I was impressed from beginning to end and grateful for their professional management of everything..Version: 3.28.1

Review of automatic systemI appreciate the fact that you didn’t go nuts or something because my payment didn’t clear. I have a new financial advisor and somehow your payment wasn’t properly moved to my new Discover account. Your message was easy to understand and getting here to fix the issue was a breeze. Once here, it was smooth sailing, issue resolved and for once I didn’t have a headache when I got done. Very nice and well done. Other companies could take a note of how easy this system works. I usually prefer an agent, but this was so easy I can save your folks for when I have a real problem. Again, well done..Version: 3.81

Extremely convenient but has a few bugsPros: When someone purchases a new vehicle they often do it on a Saturday because that is often when they have a day off. I do not know of a local insurance company that is open on a Saturday so the app makes it so convenient to insure your car before you leave the parking lot. Cons: While setting up my new policy, you are redirected out of the app to the website where the screen went several times to a cat 🐈‍⬛ saying things were not always purrfect. Also when I went to pay for my policy the pay now button just did not work. These are minor issues though and I just went to my app and paid so it really wasn’t that bad. Thanks Progressive..Version: 3.82

Awesome serviceI just wanted to let you know that my insurance agent is amazing! A little over a year ago, I was in an auto accident that was not my fault. Although another insurance company was handling my claim, my agent was extremely helpful throughout my whole awful experience. Every time I added a car to my insurance for one of my children, he was always available to make sure the automobile was covered prior to leaving the lot. I highly recommend progressive insurance to anyone looking to switch especially after the difficult time I had when I did have to deal with another company. Thank you for everything!.Version: 3.56.1

Please let me continue with progressive progressive or anyone affiliated with you.I really need to stay on board with progressive and can’t apologize enough as was in a bad place for 2 months and now and for the last 6 weeks everything has been wonderful. Company car with gas card. Please let me know ASAP I really don’t want to go insurance shopping because I have 2 months left on this 6 month interval. Please forward to department that will make the decision to keep me onboard even if we remove collision and comp! I need the Sr22 liability roadside assistance these are a must and appreciate you reporting to California. Please reconsider and keep me onboard. James George Phillips.Version: 3.52.1

App reviewI like the app all together. However, I do not like the idea of having to automatically withdraw payments, when I would prefer to withdraw the payments myself every time, so that way I know for a fact how much is being taken out of my account. Not to mention, that when, using Snapshot from Progressive, and not being able to get into it, not knowing where are you stand on your driving record. I think that collectively the app is a great tool however when using Snapshot, and not being able to get into it, knowing that your payment has increased without your knowledge, it’s kind of crazy..Version: 3.75

Review of App, Not CompanyUnlike some people, this review is strictly in regards to the Progressive application, not the company itself, as intended by this platform... Overall, it’s handy to have access to all of your auto insurance policy details at your fingers, though it may help to make the menu a bit more user friendly by adding a short description near each option so you know where to go in order to locate what you’re looking for or what you need. My biggest problem with the app, is that it only shows your auto policy information, not home or renter’s insurance. For that, you’ll have to go online and log in that way. So for one policy, it’s ready to go at your fingertips, the other(s), you’ll need to open the browser and do it that way. Seems inefficient to me..Version: 3.39

Better rates than othersI’m giving Progressive 5 stars because they offered me the best rate and great customer service. My insurance monthly is $107 for one car with Snapshot. Other companies wanted to charge me close to $200 or even more a month. Never had tickets or accidents so I’m not sure why so high. Here’s my comment about customer service: Recently, I was gone about 6 hours from home for work. I drive a company car. I was gone for about a month and a half. While gone, I had no access to my email because I use a company computer and phone which restricts a lot of things. I came home a few days ago and found my car battery was dead. I got into my email and saw my rate went up to $176 every month. This was due to the Snapshot not being recognized because of the battery. I called Progressive and let them know of the issue. In about 15 minutes, they re-enrolled me in Snapshot and I got the discount back. I really appreciated that because I can’t afford the extra $70 every month for insurance. Thank you Progressive for being my #1 insurance!.Version: 3.28.2

ConfusedWhy when i had autopay set up did it not officially go through. Even when i looked on the app in billing and payments it appears to have gone through in a cash transfer. Only by talking to my bank did i find out it never went through. Then upon going into make a payment on the app there is no financial information saved for me? Ive been doing business with you since 2017 and been using auto pay for at least two years. This is most concerning and an unacceptable business practice. Would i have been considered “insured “ had i been in an accident? Why was i not notifyed the payment hadn’t gone through? Is it time for me to shop for new insurance?.Version: 3.66.1

Amazing customer service A++This review is more based around the claims process then the app itself. I hit a deer 2 weeks ago around midnight on a Sunday. I used the app to file my claim instantly and the very next day I received a call from them confirming everything. They had me in a rental car and my vehicle scheduled at the body shop literally 1 day after the accident. It took the body shop about 1 1/2 weeks to complete the work but the entire time my Progressive rep kept me updated and was very polite and professional. Everything went so smoothly which is very much appreciated after having an accident which is stressful enough. Thank you progressive!!.Version: 3.35

20 yrs plusI have used several companies in the past have always had issues. If u file a claim you get dropped or you ran around in circles and wouldn’t get your refund back. Well I have used progressive for over 20 yrs plus and I have never been dropped or cancelled. I’ve had several clams due to other people lack of insurance etc. my claims have always been paid and taken care of in a very quick and professional matter. My friends and family started using progressive because they saw how mine was. The other best part is the amount of discounts they offer that no other insurance company can beat. Sincerely, Your number 1 pleased customer !!.Version: 3.27

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Progressive iPhone Images
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