ChargePoint® Customer Service

ChargePoint® Positive Reviews

Gets the Job Done But Couple of Wishlist ItemsApp UI is great. Simple, effective, easy-to-use. I’ve never had an issue with connectivity or any frustrations you typically get with an app. My couple of wishlist requests are that 1) there was some sort of indicator for chargers that are not available to the public. It takes a bit of time to open up every single location and sift through the tips to see if I can even access a charger or if it’s behind a keyed gate, only for employees, etc. 2) I’d love if there was also an indicator for chargers located in free vs. paid parking garages. Paying $1.50 per kWh isn’t too bad but when you’re also charged a $5 minimum for parking, petrol instantly becomes the more cost effective method of fuel. Both of these would save time and really improve (at least one user’s) experience!.BBrooke308Version: 5.83.2

OK but many opportunities for improvementThis app does the job but it takes some work to find the best stations. The filters help do the job. Suggestions: 1) Please make it possible to add photos of stations from the photo library not just the camera. 2) The map view showing stations is not intuitive. Keep the clustered groups together at a higher zoom level. Also, make the pay/free symbols obviously different. Maybe display the $/kWh directly on the map. Maybe a separate display for parking fees since many spots also charge parking with charging or as idle time after a limit. 3) Please update the vehicle list with 2022 vehicles or just phase that part out since most people know how much capacity they have. 4) Please display on the map when a station is splitting a charge between two vehicles as this is quite common. A display in the usage chart of how often both are occupied vs only one would be helpful. 5) How about a metric for station reliability? % chance of in-service or something similar. Reliability is a major issue on the ChargePoint network (and EV stations in general). People just want to know how long it will take to charge and how much it will cost. Thanks and keep up the good work..2muchskiingVersion: 5.103

When technology is master you can reach disaster fasterIn an age where you call an 800 number for technical support and after a series of frustrating calling tree delays only to speak to someone who is at best clearly reading from a trouble shoot manual and putting you on hold with any even vaguely difficult question… they are doing their best… realize that the company that really put you there is the same one you paid for their service and hardware… Now comes Charge Point, a company representing a vital part of the technology of electric vehicles … the future, a cleaner more possible planet… with a reliable product and consistently high quality customer support around the clock… I’ve never waiting more than 2.5 minutes to be connected to someone I could understand and had the correct solution… if I ever experience anything less, I will let you know… we all deserve it… it is our planet the one we borrowed from our grandchildren..HbisrVersion: 5.115.1

Awesome app for EV ownersChargePoint is a great service and they did a great job with this app—so much so that I bought a home EV charger from them. The app makes it pretty easy to find and monitor charging stations, which has been essential to me as a Tesla owner in a locale without superchargers. The home charger integration works seamlessly allowing you to control charging times and even choose from multiple utility rates (or set manually) to track spending. The one thing I would like to see is a way to add charging locations, or at least suggest them. This may be difficult since it will require moderation but I think the community could use some. For example, there is a charging location that has been on the map for at least a year that is no longer available. Granted, it was out of the CP network, but I can’t even flag that it’s gone..GroodscomVersion: 5.86.3

Update: Significant improvement in AppUpdate: Since my last review, Charge point has made significant improvements that are important to the users. Waitlist and Charge status is more reliable and accurate, station uptime has also improved showing commitment towards making station available to users. Even though their network is large they have invested little into App. Lots of bugs but Charging status is incorrect, Waitlist feature does not work correctly to name a few Update: Lowering the rating as core problems still exists. The numero uno problem App after the latest update that it is buggy and fails to show the inprogress sessions. Leading to inaccurate session information, frustration and inaccurate billing problems. And not sure why is there a requirement to stop the session in-app. Once the plug is back in the charger should be a good indication that session has ended. Come on engineers this should be easy fix..SamshehVersion: 6.9.3

Does the bare minimum for home usersI’m sure that everyone is aware that always topping off their EV battery does not promote longevity. This app should support: 1) empirical charging curves, not just estimates based on vehicle (which are well off) and 2) charging to a specific level expressed as a percentage or range in miles. I’m actually surprised—as a home user—that this software is so primitive from a company that’s been in the EV business for quite some time and has good hardware products. Update: It would be nice to have “no charge” time of day during which rates are at peak expense. We sometimes plug in during the day but need to resort to alarms to tell us to stop charging before peak expensive hours. Lastly, it takes a long time once you hit the “Start Charging” button in the app before charging actually starts. No doubt your ability to charge is controlled by ChargePoint. Just don’t need this privacy intrusion in the loop..Otokoyama DenkiVersion: 5.105.0

Customer Support is uselessI’ve been trying for over 3 weeks to be able to add my new 2024 Kona EV Limited to my account. However, the seoo-down list for model year doesn’t go past 2021. The drop-down list for the color of my car is also wrong. I’ve submitted service requests through their web page and no response other than a ticket has been opened. I also called their support number and the CS agent took my information and opened a ticket and said she would see if their software team could enter the car information for me. So far, no good. I would to think what kind of service I would get if I was stuck at one of their chargers that wouldn’t connect to my car. Hyundai even recommends ChargePoint chargers for home installation and i have one. The charger seems to work in spite of not being able to enter the correct information for my new EV..BitBucketBobVersion: 6.3.2

Needs workI am charging my car with public stations more often now and it took me a while to get used to it. When you hold the phone to a charging unit nothing happens. Why, because you need to have the app running as well. After the communions between the app and the charger happens you still have to double push the right button on your phone to start. In the app there is an option to have a picture of the charging unit. If I am able to upload a picture that I already took that will be great. However, you need to take a picture with the app. There is no option to use a picture that you took earlier or with another camera and upload that. Not related to the app but customer support is a joke. For the longest time now I am trying to add a MasterCard as payment to my account. This is not possible only Visa and PayPal are valid payments..Rav61Version: 5.85

Better then you’re leading ev charging appHonestly I just got my car about 3 weeks ago a did virtually no Reserch before hand on charging ports I now this one one of the first apps I downloaded and I have to say compared to others this one is the best the only downsides I can see to the app/company would be the card cost $5 & some times the map isn’t as accurate as it should be but really what is these days. Good points of the app house a pretty good map out of charge points you can start and stop charging from this app and it works for the most part pay the $5 and get a card to just in case ( like if you’re ever charging you’re car in a parking garage that’s underground you need at least one bar for it to pick up a connection from you’re phone and that’s why having the card also is crucial!!! Good app and it’s free!.ShlittleguyVersion: 5.18.1

Fine, but needs important improvementsChargePoint has been one of the better EV charging services and apps. For the most part it works pretty well in terms of an app to locates chargers and charge your EV. It tells you when stations are available, which is nice. However, it needs tighter management of its points of presence. For example, ChargePoint allows a provider to restrict access to a charger where it’s not open or accessible to the public but many providers seem too lazy to use it. The result is that the app shows you all sorts of chargers that you can’t get to and use. At the very least, the app should allow for users to denote that the charger is not actually publicly accessible. It would also be nice if ChargePoint chargers just recognized your vehicle and charged you so you wouldn’t ALWAYS need the phone but many of their chargers must be unlocked via the app..RvdownVersion: 6.1.1

Easy to use, lacks features and abilitiesOur home chargers were easy to set up and they are easy to use. But this review is about the app, not the chargers. The app is fine when using at a public charger. However, the app only gets 3 stars from because it lacks two important features for my home chargers: 1) We are a two EV household and have two homes with a charger in each. The App won’t allow more than one home charger per account, so we have to have different accounts for each home, which just seems silly in 2023. Constantly logging into one and out of another every weekend. 2) I’d also like to be able to see how many amps my charger is pulling during the charging period, which is a feature other home charger apps offer (and their hardware costs a little less). Feedback on the charging overall is just a little basic..Xyzpdq123Version: 5.109

It worked great!I took the opportunity to use the charge point app the other day, I had driven my EV car to Baskin Palmer Eye institute in Miami on 95 from Pompano Beach, I arrived with just 45 miles left on my Nissan Leaf. I took out my phone and the charge point app and pulled up the list of available charging stations closest to me. The location came up on google maps and made finding the charging station super easy, I had never used one before so I was surprised even though it was a free charge station I still needed to hold the phone up to it to unlock it. I figured it out? It was super easy and charged up enough while my dad was in his doctor appointment to let us go to breakfast f snd get me home , with 30 miles left. Thank you, great app!.Vintage seller sueVersion: 5.77

Mostly good but has some issuesThe most annoying is when I schedule a charge, it keeps telling me in the app that charging is completed before charging starts and even when it’s actively charging. It should at least notice that current is flowing and say “charging”. I can understand it misinterpreting when nothing is charging but once the car starts a charge, it should be smarter. But turns out it’s more agile than the car. It at least updates every 5 minutes. On my home charger on the local network, it should update as soon as I ask status. Public charging, I get it with 5 minutes. But on my charger, I should see status immediately. But otherwise a good app and the mapping is great!.Robert5678Version: 5.110.1

Every EV Owner Needs This App!I’ve only had an EV for a month but ChargePoint has been a very useful app I use several times a week. I live across the street from 4 free public EV chargers provided by National Grid (Massachusetts) and ChargePoint. I decided to not use a physical card and have been using the app to display the chargepoint credentials on my iPhone and then present the phone to the card reader. It works perfectly every time. I also like how it notifies me via push notifications when my car is fully charged. I can view each time I charged my car and it tells me how long it was there and how much energy was transferred. I am loving the whole EV experience with my Tesla Model 3 right now and the chargepoint app helps add to the awesomeness !!.Brandon TurnipsVersion: 5.67.2

Great App, But Vehicle Database Out of DateThe App is visually appealing and easy to navigate with great charging statistics. However, the mileage statistics (How many miles a charge gave me) is incorrect as my vehicle is not in Chargepoints Database. I have a 2021 Chrysler Pacifica Hybrid that can do 38 miles and they only have up to the 2020 model to choose from when identifying your EV. Since the 2020 model can only do 32 miles total, 6 less, a full charge (1% to 100%) now reports that I charged approx. 26 miles. Even with that math, the mileage is still off by at least 6 miles. It’s good that the power consumption and electric cost estimation is almost spot on but the mileage estimation is useless until they fix it. Knocked off one star for that issue..DaveKandymanVersion: 5.85

Must have App for EV owners!ChargePoint is amazing. Being able to quickly find a charging station is only the start. Most times the locations of these chargers are near paid parking that is double or triple the price!! The ability to find parking that also chargers your EV is awesome. The technology is seamless when added to Apple wallet. Simply walk up the the charging station and touch your iPhone to the terminal and BOOM charger unlocked just plug it in and be on your way! Know charging rates vary by location, but just downloading this app to see chargers near you is free!! Give it a download if you own an EV or even if you don’t and just want to see the many locations ChargePoint offers!.Ryankubo904Version: 5.74.3

Overall Great App for Home StationsThe app works best for home charging stations, but also works pretty good at public charging stations. Able to select your utility company and rate plan, sets charging hours automatically based on your rates, which is really nice. Online help for home stations is outdated, a recent update removed the ability to set correct amperage from the app like online help says you can, requires calling customer service. Installer forgot to set mine to 50 amps before activating and after spending a bunch of time trying to figure out how to change it, finally called customer service to get it fixed..WuttjaVersion: 5.116

Good app for finding charger, just need a few improvements to be greatFor the most part it works well to find charger when I’m traveling. However since I use prius prime, I don’t absolutely need to find charger. It’s mostly just for fun. What makes it worth my time to charge my prius while traveling is if the charging cost is below a threshold. I can find free charger with the filter, but it would be even more useful if I can filter charger that cost below certain amount per kwh. The second problem is that a lot of the time the chargers listed are not accessible to public (for employees or residents only), there should be filter to hide these non public chargers as it is a time waster for the rest of us trying to find usable chargers. So Chargepoint, please add those 2 features..IosdevtooVersion: 5.88

Electric VirginSo got a 2023 Chevy Bolt EV rental and had to figure it all out at 1 am. SUPER easy app. Tip - place where I worked had FREE employee charger. I didn’t know it was free until I hooked up. Also, apparently these employer stations do not show up on any search map/filter, you just have to know about them…or maybe drive through a few local employers to find one. I’m just saying it worked out for me so I could charge up the rental before a 6 am flight while I napped as I’m not sure what exorbitant fee the rental company would have added to my bill if I was not filled back up at return time. Also, LOVE this Bolt EV.!.DJ SwishdogVersion: 5.119.0

Apple Watch supportApp is nice, but would get a 5 Stars if there was support for the Apple Watch to pay. Update- It does actually support the Apple Watch…but it actually easier to use the phone. After I’ve used my watch at the same spot and selected the same card, it should present that card, instead, I have to stroll thru all my cards to get to ChargePoint…so it’s easier to just tap the phone on it and the ChargerPoint card comes up. I want to open my door, double tap my watch as I exit the car, tap my left wrist on the charge station, as I position my right hand to unlatch charge cable..T2da23Version: 5.81

Convenient and frustratingThe app works pretty well and I have had few issues with it. I actually rather like it. The growing network of charging stations is good but too many broken stations or disabled stations make this network unreliable. I don’t plan any trips where charging with ChargePoint is essential because I have had as many failed charging experiences as successful ones. I typically plan my trips around charging at home or the Tesla network (which is incredible). I’ll take advantage of the ChargePoint chargers on occasion if conveniently located at my destination and consider it a bonus if it works. They do have the advantage of lots of free charging which is great! As a result the $10 block of credit I purchased a year ago is mostly unused..DangaggaVersion: 5.74.4

Buyer BewareThe app basically works, but if you are going to use charge stations that are not free, be aware that this app is essentially just a payment conduit to the charge station owner, and there seems to be basically no customer support. Start up a session and for some reason your car won’t negotiate a connection with the charger and you draw 0 kWh? Guess what, you still pay the minimum fee. Fill out ChargePoint support form and you’ll get a “FAQ” reply and zero follow-up. There went $2 wasted. Also, as others have pointed out, ChargePoint pre-charges your card in increments of at least $10. What happens if you don’t use another ChargePoint station and you still have $9 balance in your account? Ah, it’s back to that non-responsive customer service….RemarksmanVersion: 5.41.1

Broken app network unavailableI could login via a browser but as soon as that sends me to the app, and I am asked to login there, I got “Network unavailable, please try again later.” Has been this way the past 36hrs. Called support yesterday and was told to “wait 24hrs and try again, and call back if issue persists.” However colleagues with down-version apps were working fine, so I thought it was the app update. Just now thought to turn off my Norton VPN, and learned it was the VPN that was blocking the app. SMH Note to app support: Have customers with issues turn off any vpn..Daddy04Version: 6.2.1

Don’t Blink!I have been charging my Tesla at a few different ChargePoint locations for over a year now. It works so well that we took it for granted until I tried Blink recently and a what nightmare that was. That circular indicator on Blink app takes 20 seconds before it starts charging and that opens up race conditions with users not knowing whether to give up and retry. Besides, Blink app goes out of sync when I unplug sometimes and get charged for the duration EV was not even plugged in. Just horrible customer service from Blink as well. They charged my wife $65+ over a 2-week period in Florida and they can’t even explain those charges. Fortunately, none of those issues whatsoever with ChargePoint. Never had a reason to call their customer care. We just need more ChargePoint outreach to private access locations such as HOA communities and multi-unit residential complexes. A lot of them are having nightmares with other vendors and it’s about time those ports transitioned to ChargePoint..SJorge1Version: 5.116

Very useful, but needs better filtersThis app/service shows a lot of promise. I love that I can use my phone/Apple wallet to pay at the chargers. There are two big issues that keep me from giving this more stars: 1. The app doesn’t reliably notify me when chargers become available or when my car has stopped charging. (Although it is getting better) 2. There is no way to filter out chargers that are inside either pay-to-park garages or garages owned by businesses that are providing chargers solely for their weekday employees. Currently, the only way to find out if a charger is actually accessible to the public is to read through user comments, which is very tedious..BennyboyheadVersion: 5.118.0

ADLa liste des véhicules n’est pas complète.AucunpseudoxxxVersion: 6.10.1

Misleading sales informationI bought this unit based on it having a selectable charge rate. After choosing my installation hardware (breaker size). It fixes my charger to 11kW. My understanding when it was purchased would be that any charge rate up to the max supported by the installation components (wire gauge and breaker size) would be selectable via software. Had I known this is not the case I would have opted for the Grizzly. Is this something that will be selectable in a future update? Nice looking unit with a good user interface..Fuzzy_logic_725Version: 5.99

Hawaii vacation (Aulani)Service was very easy and simple to understand. Installation and registration was smooth with no mishaps.KristofferTVersion: 5.116

Mise à jourAnnée 2024 PHEV Ford ESCAPE Manque.Mise à jour J-MVersion: 6.11.1

Utile et facile d’utilisationPrincipales qualités de l’application: Intuitive, simple à utiliser et présentation claire des informations. Programmation de la charge non encore utilisée..Brass01Version: 6.11.1

Super easy to useGreat for travelling. Always find lots of free energy..Pdrt123Version: 6.8.2

Chargeur niveau 2 intelligentSimple à configurer, simple à utiliser, le wifi fonctionne bien aussi! Je recommande!.Lrp1957$&@Version: 6.10.1

Amazing service for EV chargingUser friendly, you can store the card on your apple wallet, no seperate card needed, just tap and go. Best service for EV charging.Jovik07Version: 6.9.3

Application ChargePointIntéressante et fiable. Fournit les renseignements de base les plus pertinents..Miloty7904Version: 6.9.3

Difficile de trouver un emplacementMalgré que l’on met une adresse, il ne trouve pas..ShaynabyVersion: 6.8.5

Besoin d’une mise à jourNous sommes à l’aube de la sortie des autos 2025 et l’application ne permet pas d’inscrire mon véhicule 2024..Geek111868Version: 6.8.5

HappyOne issue, solved..ClermwaVersion: 6.8.4

Facile à utiliserTrès conviviale….Neo ÉlectroVersion: 6.8.3

ChargePointThis app works very well for me. It keeps track of all my charges, dates and amounts of electricity. It also tells me when it is finished charging. One thing to improve: make the vertical lines on the charging time chart on the hour and half hour..Mij YessamVersion: 6.8.3

80% charge limitWould appreciate a setting that stop de car charging at 80% or 90%.Karl payeurVersion: 6.7.2

Not all EV’s listed2024 Volkswagen ID.4 isn’t one of the EV’s included in this App. You would have to go by the old charging and range estimates for the 2023 model.CanuckRascalVersion: 6.8.0

Notifications have stopped?I love my ChargePoint home charger so far (8 months) but since the time change to daylight savings time in March 2024 in Canada, my daily “remind me to plug in” notifications have stopped. They were coming every day from September 2023 to mid-March 2024. But since the time change, it’s stopped. I’ve gone into the app and toggled it off and then on again, I’ve changed the notification time, and I’ve gone into the settings on my iPhone to make sure notifications are turned on for the app. All looks perfect … but no notifications are coming. I don’t want to log out of my account or remove and reinstall the app because I’m afraid that I might lose my charging history or have trouble getting it up and running again. I can’t think of any other way to get daily notifications working again..TsontarioVersion: 6.5.0

Co-op chargeFast enough for me!.Flip for realVersion: 6.6.1

Bonne appli avec qques défautsEn général cet appli fonctionne bien mais qques défauts que je considère important me force à rédiger cet avis. 1. Le fait qu'une seul personne puisse se "loguer" sur l'app à la fois constitue un frein à la bonne gestion de la borne à la maison; vue nos horaires atypique ma conjointe et moi s'échangeons le ev durant la semaine. Ce qui fait qu'un seul de nous deux peut gérer l'app pendant la recharge à domicile ... plutôt mal commode pour la bonne gestion des heures de recharge ! 2. Aussi, Serait il possible d'avoir l'option de progression de la recharge en pourcentage lorsque branché au domicile; je comprend très bien que l'app nous donne la progression en km lorsque branché sur une borne public mais à la maison le pourcentage de recharge de la batterie serait beaucoup plus pratique ! Merci de considérer les suggestions.MPSkiliftVersion: 6.5.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.20.2

ChargePoint® Negative Reviews

Lots of Potential, Meh ExecutionI use the ChargePoint app mostly to support my ChargePoint Home Flex L2 EVSE at my home. While the app is decent, it has seen few functionality enhancements in the last year, and there are a couple features it should have by now: 1- Ability to schedule more than a single “weekday” and single “weekend” on/off. At minimum it should support specific days and multiple on/off events per day. In our world of hybrid and non-9-to-5 work schedules, this limitation is baffling. 2- More analytics and ability to look into charging sessions and curves. My VW ID.4 has some issues of its own with regards to scheduled charging, and it would be so helpful to drill into the line chart or look at underlying details. Clearly the data is being captured, so please let us see it! In terms of support for public ChargePoint charging stations, it is all still a bit finicky — but such is the state of electric vehicle charging everywhere. I wish things would just work, like our experience with getting gasoline, but I am sure eventually it will. Lots of complexities here, most of which are not on ChargePoint. My earlier commentary on the Home Flex items, however, are entirely ChargePoint’s responsibility..HesTheATrainVersion: 5.91

There are a lot of problems with this app.- Connectivity - While there is a status saying slow internet, the app often provides no state, then frequently glitches, making me lose my place in line on the waitlist. This leads to me being placed last in the list and having to wait an additional hour at times. This is incredibly frustrating and an extreme loss to my productivity. - If there is an area of slow internet which is often garages, I feel that this problem should be more thoroughly thought out such as using Bluetooth to preserve the condition with the station. My device was unable to recognize the state of my position and the plug in dialog never showed up, leading to losing my place in line because of app error. If there are no plans to fix this, the user should not be punished for the apps failure to properly connect. - The app on warm start should be able to either quickly load or preload the waitlist state and map. Not sure why whenever I open the app it seems like I’m cold starting every time. It’s such a hassle to get to the specific location I am or waiting to load. Is there no caching implemented? I feel that a high use app should highly think about speed..HarrySeattleVersion: 6.11.1

Sporadic chargingSo let me start by saying, I have had my charger 10 months. The first 6 months were great. Then things started happening. I have a 2022 Hyndai Ioniq5. I have no issues charging until I try and charge at home. The last 4 months have been a struggle with this charger. I plug in, it starts charging and 20 minutes later kicks off. I thought it was my car at first but I have used a lot of other others since this began and had no issue. I have had to use other charges cause my home charger hasn’t been reliably charging the car. I believe this is a software issue. I have no issues using Ev go or blink chargers. These issues have been going on since April. I can look back before that at my charge history and see no issues. I know I can’t be the only one having these issues. I have contacted the ChargePoint and been sent a new charger but it too is doing the same exact thing. It is not charging consistently and kicks off after beginning a charge. Not sure what to do now with this charger. Update it was a software issue. It has been replaced by charge point and it’s all fine. Would use again..Atexe27Version: 6.3.2

Terrible supportWorked great with my ChargePoint Home Flex (CHP50) for about 5 months, then one day I couldn’t log in and called support. They had me delete the app and reinstall with no change, then turn off the circuit breaker and still didn’t fix it. I was then told to give them a couple days to fix it and they would get back with me. They never did so I called back and they had me go through all the steps still with no change. I suggested deleting my account and I would open a new account. This finally allowed me to login and see my charger, but now I was unable to change any settings, since they are all grayed out. They finally fixed my login problem with my original account and removed my second one, but still unable to change any settings. I called again and talked to a supervisor and was told to give them a couple weeks and they would get back with me when it’s fixed. They haven’t gotten back with me and it’s still not fixed and going on about 3 months now. One of the worst support I’ve ever had from a company that claims to have the best home charging system and charges a premium price. I should have gotten the Juice Box!!!.Buy a Juice BoxVersion: 5.118.0

Latest App Update Changed Charging ScheduleWe have had the ChargePoint home charger for 3 years or so and for the most part it works as intended. However, we prefer to take advantage of our electric company’s reduced KWH rates during the super off peak hours. Periodically, we notice that the vehicle starts charging during peak hours. When we go into the schedule on the app we discover that the charging hours are no longer aligned with our provider’s time of use rates. It takes considerable time and effort to correct the situation and find the appropriate energy tier/schedule (the schedule we wind up choosing to align with the times is not our actual rate plan that we have chosen with our provider). These charging schedule changes seem to align with firmware updates on the app. To summarize, it is best for us to charge midnight-6:00 am and when we select the corresponding rate plan on the app, it schedules us to charge at other times which are significantly more expensive. After manually choosing a rate plan that aligns with our actual TOU schedule it will randomly change and go to another schedule..Mrl11768Version: 6.4.2

Poor Accounting and Technical ExpertiseChargePoint is a shipwreck at the bottom of the river. Their flaws usually surface during high demand period. Drivers set price thresholds/limits not knowing that in most cases ChargePoint system disables/disregards the setting and charges at the highest rate even though they send messages out through the app and email making you believe they are doing as promised. It only becomes apparent during a draught (high electricity demand and high rates) when the river is dry and their shipwreck becomes visible. They have the most arrogant team of engineers and the worst app. You may not notice overcharges during normal days because the price differences are not much. Always, make it a habit to check your total cost by multiplying the total kWh by the advertised rates during the hours you were plugged in. They are bunch of sorry face losers and they will eventually be replaced by a competent company that can really do the job. For now, we are Guinea pigs being abused by a Guinea pig company called ChargePoint. I will never use them again unless they send me an agreement promising not to overcharge again..STF WAGONVersion: 5.104

Over chargedI charged my etron at private location of ChargePoint. They charged me kilowatts to charge as well as parking! It says .25 cents per kilowatts and .30 cents for parking. I didn’t understand till I was charged $60 for and hour and half charge. It said fully charged but it wasn’t! I had heat and everything off to see if it’s full. Just little over 200miles it gave. I did another charge another time and again I was charged $40. I than tried Evgo at Walmart and same situation with same milages and no parking cost only cost me $15!! Full charged! I went again Walmart another time and it cost $9! So I have no clue if ChargePoint that’s placed on private business property is overcharging or what but I think with evgo prices, ChargePoint is way overpriced! I gave two stars because I was able to get alerts on Car charge status. ChargePoint needs to limit how their vendors are misusing their equipment and set guidelines on how much they can charge extra. These charges are ridiculous..BainsinVersion: 5.92

App interface needs improvementI primarily use the ChargePoint app to see if a nearby charger is available. I don’t like that the initial view when I open the app is a zoomed-out view of the USA. This is useless. Then after a few seconds, the map zooms in automatically. The automated zoom is disorienting. Just show me my nearby map and a “loading” indicator. You’d think that I could “heart” my frequent charging stations and easily see their status, not using the map, but the “My Spots” list shows that station and then a bunch of other stations in the same row so it’s not clear when my “heart”ed station is available. I would expect instead that My Spots would show just my favorite station with its two stalls clearly shown so I can see if 0/2, 1/2, or 2/2 of the stalls are available. Tapping on a station on the map has the words, “In Use, AC, Free”. You might be tricked into thinking that this station is available for charging, but “free” here refers to the cost, $0. You have to tap on the station again to confirm that both stalls of the station are unavailable. The new tap-to-charge feature is pretty great, thanks for that. Please fix these interface issues because this app is now a critical part of the transportation infrastructure of the United States, for better or worse..Gazelle105Version: 5.94

Worst customer support I’ve ever experiencedUpdate to previous review. This company has both the slowest and most incompetent customer service I’ve ever experienced. I had an issue with them then charging in bulk for my station use which they admitted was a mistake and offered to refund those charges. Two weeks later I was not refunded and sent them an email. They said they would take care of it in the next week. Today they refunded my account balance and moved my card to the ability to use free stations only as punishment it seems. For what, I’m not sure since I didn’t actually ask for the original refund, they offered it. I suppose I should be glad though as many other have had trouble with customer support ever responding and ever getting their account balances refunded. Avoid this app and these stations if at all possible because if you do have an issue you are unlikely to ever get it properly resolved..Movierater182Version: 5.85

Customer service refuses to situate my problem.When ChargePoint works I cannot deny that it is a standard charging network and it does the job. Customer service on the other hand would get a -10! 1/5 stars will have to do though. I have translated the problem to them at least 30 times and I’ve spent countless hours on the phone trying to get it fixed, but still nothing. They expect me to play middle man between them and the office in my building even though I have told them what the problem is over and over. Eventually I had to start calling them and going through a 30 minute interrogation to start my charge remotely until one day some lady with an attitude said they would no longer be able to remotely start my charge and that I needed to speak to the office and have them fix it.. idiots! I’ve told you the problem 37 thousand times. You do your job and fix it. They never respond to emails either. 🥳.HolyshitnonicknamesavailableVersion: 5.85

Lost ability to change amperageMy outlet had a full 50 amperage circuit yet I can no longer modify nor see what amperage it is set at. During a winter storm I was having charging issues (not tripping the circuit) and I had wanted to see if dropping the current helped in some way but I can’t even attempt to see if a lower amperage helps in this weird situation. I thus currently can’t charge the car because it terminates the charging cycle about 10 seconds after it initiates. Very frustrating as I’m currently unable to use the charger and they took away the one feature I could have used to try and workaround the charging issue. Again, the circuit isn’t tripping but whether the issue is the electricity provider, chargepoint homeflex hardware, or car there is zero information provided by the app/charger and the car to explain what is going wrong..ZeldasAwakeningVersion: 5.109

Unresponsive Customer ServiceI recently changed back to a non EV car. Since ChargePoint holds a deposit for when you use their service, I emailed no less than 5 times for that money to be returned. Three months later, I am still waiting for even an acknowledgement of my email. Called today, because I have very little time to physically call to wait over 20 minutes on hold. Still waiting after speaking to someone in their customer service ( clearly from out of the country) to get my money returned. Since their charging stations are glitchy and customer service is poor, I will not be returning when I purchase an EV again. Many other services that have better service, in my experience. When I was using their service, they changed their policies almost monthly. Rarely those changes benefited customers..HellojerimieVersion: 5.83.2

Inaccurate wait list response window, missing featuresIf you’re on a wait list and get a spot, you get about four minutes to respond. Problem is the countdown doesn’t update properly if you leave the app and come back. I have tapped the accept button with 30 seconds left on the clock, and the app will tell me that I have a spot reserved, but when I get to the charger it turns out that the app was wrong and I had missed my response window. Additionally, there are a lot of waitlist features that are available through the website that you can’t get to through the app. You can’t create or select a waitlist, you can’t see what chargers you are waitlisted for and how far down the queue you are, and you can’t change your snooze time from 30 minutes to 10 minutes. There are many more examples where the app is deficient in functionality..EslaiVersion: 5.38.3

Charge Point in/outside Atlanta, GAThere are man charge point locations in the greater Atlanta area. I’ve recently used them a few times due to ease of access. The actually app is super easy to use, very convenient, and has a user friendly interface. The reason for my review is simple though. It’s just not a viable option in Atlanta. The rates are way to high for it to be Level 1 charging. My vehicle is a BMW i3 and with this type of charging it takes 8+ hours on average to reach a full charge. All of the places I’ve used start off with rates around $1.00/hour and have fee increases up to 5/hour based on the property owner. I just feel like that defeats the purpose of charging on the road if you have to pay such high rates for slow charging. This is my personal opinion though but it’s worth considering if you drive an EV in Atlanta, GA.Honest Reviews w BiasVersion: 5.81

Light on featuresI know that the J-1772 connection allows communication of the charger with the car, including the current percent charged of your car. I have seen this when I have been charging at other charging stations. I therefore expected when I bought this home charging station, that I would be able to check the app to see what percentage my car was currently charged up to. For example when I need to go somewhere, but I know I need to wait until the battery is at least 80%. When I am at a public charging place, I rely on this to know when I need to head to my car to take it off the charger. Why do they not add that feature to the app? It seems like all I really get, is a number of kilowatt hours delivered so far and a timer. Surely they have more data than that..Dave CoderVersion: 6.10.1

App is okay - serves its functionThe app itself feels a little dated and represent the company itself. Oddly enough, the company setting up chargers for the next up and coming tech has some of the worst infrastructure. Consistently broken chargers, terrible customer service. I’ll still use these chargers because they’re better than nothing and that’s about it. They are barely implementing “pay as you go” after working off a reload model. I just got charged 40 without notice in this format when it’s only been 10/20 buck every time before. There was NO NOTICE of this change AND I wasn’t able to get a refund. Takeaways for everyone: hope you don’t ever have to deal with their customer service and simply get to charge without any problems Update: developers responded, app is still terrible lol dec 7.Estebantron22Version: 6.0.3

Reasonable App, but mediocre supportI have been using this app mostly in conjunction with my ChargePoint home charger. Up until recently it has worked quite well. However over the past couple of weeks my home charger status light has been white, indicating that the Wi-Fi is not connected. In fact the app shows that the Wi-Fi is connected. I have reached out to customer support several times and been told various different reasons and solutions, none of which resolved the problem. On my the last call I was appalled to learn that because my charger is also most 5 years old that I should purchase a replacement from their website, because the charger is designed to last only 3 years. This is totally unacceptable and I certainly will not be buying anything from ChargePoint again..MRV ReviewVersion: 5.112.0

ChargePoint chargers are among the slowest and least reliableChargePoint’s business model, where they don’t own the stations but sell the hardware and act as a payment processor, results in incentives that don’t work in the customers favor. They keep a balance in your account automatically for no reason since it’s tied to a credit card, other than to earn the interest on the money. They also have zero control over the hardware and so it is the least reliable of any charging network. In addition, they are the slowest chargers, since their business model works best off of volume but not quality they can’t furnish upgrades and I’m sure it’s easier to sell cheaper and easier to install chargers to commercial customers. I only use it because my office park has them but I hope they go a different direction for their expansion..AndrewnowVersion: 5.53

Can’t connect to appBought a car in California and had to drive it back home to Nevada. On my road trip I downloaded ChargePoint and it would never connect. Once I got home and was on Wi-Fi it’s still doing the same thing…will not connect. Luckily I had my work phone with me and was able to download it to that phone. Can’t figure out why it won’t connect. Also the first time I used ChargePoint to charge I had no issues. The second time I used it I had to go to three different machines and I just couldn’t get a connection…I just kept getting an error message. I finally called customer service because I saw a review on the station from another user that said they had to call customer service as well. Once I called customer service I was able to speak to somebody within a minute and they were super helpful and connected me to the charger..CeCeLNVersion: 5.86.3

Customer service is non existentTried to contact customer service due to $157 idle fee charge from the charge point charger installed in the private parking garage of the apartments I live in. First time the customer service rep dropped the call after a minute, second time they dropped the call immediately. Their idling fees are predatory. My apartment building has 2 communal charge point chargers and majority of EV owners have their own individual charging spots so the communal chargers are rarely used. Mistakes happen when charging takes 10 hours. It’s easy to fall asleep before charging finishes and forget to move the car overnight. Nobody is trying to charge in the middle of the night so it isn’t blocking anyone. A $20 or $30 fee I understand but $157 is absolutely predatory. I’ll be sure to let the property management company know how I feel about charge point..Brcb20Version: 6.3.2

App is really trash for home chargerI was trying to setup my home charger. Choosing circuit breaker amperage, and wire type. All good. Setting up WiFi worked well, and then it keeps failing to connect it to my account with unknown error. Really terrible software. Tried several times, and gave up. After wasting an hour or so, I got email that my charger was added. Their server must be busy. Not great, but it worked. Then I found this app is really stupid. I wanted to check the setting was set correctly because I had to cancel the setup at last step because of the error. But this dump app doesn’t tell you the wire type and amperage of the charger in setting screen. This also means I cannot change it any more. So dumb. I can’t believe they have a simple app for years for their core business and it is so stupid. I would return the charger if I could..Z z z ~ Z z z ~Version: 5.112.0

Lot of bugs! Horrible user experience.The app has a lot of bugs. The most annoying ones has to do with waitlist. - sometimes if you “Accept” your turn, the app will not register it. And then get into a state where Accepting your turn never works and the only way you can get out of it is to “Leave Waitlist”, which puts you back at the end of the list. - If you get assigned a bad or broken charger, and if you accept it and try to charge, you’re done! There is no way to report issues after you’ve started charging. And of course, the only resolution is to get back at the the of the long waitlist. The way I see it ChargePoint is complacent and just waiting to get replaced by a company that cares about customer experience. When a company finds success and just take it for granted and stop caring, its days are numbered..SwiftpythonVersion: 6.7.0

Horribly user unfriendlyI’ve owned my electric car for 18 months now. I have failed to succeed in using ChargePoint for 18 consecutive months at four different charging stations. The first time I tried to use it the charger got locked onto my car while I had guests waiting for me at home. (Evidently the answer is to lock and unlock your door three times. Was I supposed to intuit this? Charge Point is not a reliable strategy for electric charging Electric vehicles there is nothing accessible or intuitive whatsoever about the service. It should be so simple. It should be as easy as putting gas in a car. ChargePoint involves so many logins and steps without any direction whatsoever. It’s so vexing. I’ve had to remove the app from my phone several times because it hijacked the entire iOS system I hope a competitor comes out soon.AlisaJoshVersion: 5.102.2

Don’t know what is right what is wrongLack of communication and unclear conversation from customer service , usually ran out of electricity without notice, even if I talked to Conedison electrician they said this charger service was abnormal like someone trying to control , that why this company will never successful , look at stock market After I have them feedback, few weeks later my home charger is not charging even green light is always on, the told me to buy brand new charger which is costs me over $500 plus installation due to ran out of warranty 3 years but since I checked by my self seem like everything look fine maybe this to the company policy forcing user to buy new one. Updated Sun 11 Aug The charger was disconnect by charge point sever. As you know do not trust technology cus you will never know who is hind behide..Daniel AnuwatVersion: 6.8.5

Features removedUpdate: They still have not brought back the “flex” feature to the Home Flex charger. In order to change amp settings you have to remove the charger from your account and then add it back. It is so infuriating when it was touted as a feature initially and then they removed it. Would have bought a much cheaper charger. I do not recommend this company. Purchased a home flex to be able to change amperage when desired. Usually want to charge at 32A but wanted the ability to increase the charger to 48A if I needed the car sooner. Got the Home Flex set up and discovered the newest update removed the flexibility to change the amperage on the fly on the “Flex”. It’s especially annoying for people with solar panels who might want to adjust the amperage to not exceed their production.JustinGSVersion: 5.118.0

Build an App that WorksIf you go through all the effort to build an App for people to use, you would expect it to work. Even verifying an account. Too much to ask?.Chris.Gray 67Version: 6.6.1

App will not let you logonThe app has not been working for weeks. If you try to log in all you get is an error that “the data Couldn’t be read because it isn’t in the correct format “ if you try to contact chargepoint onthe comanys website the sumision form is broken and will not let you submit an issue..EggythetechVersion: 5.117.1

Apps Error!!!There is no charging activity found on apps It has been error in early March!!!!.Tesla Model3Version: 5.60

Absolutely horrible, keeps overchargingNo good at all, support is horrible and I was overcharged many times.JsrichmondVersion: 6.11.1

Plus de véhiculesIl devrait y avoir plus de véhicules car je trouve pas ma couleur et le bz4x LE n’est pas listé dommage car ça avait l’air d’une bonne application.Nanou345621Version: 6.11.1

Ne fonctionne pasMa borne n’arrive plus a être detecté depuis juillet2024 . Malheureusement, elle est installée avec un câble relié à mon compteur, donc pas amovible et j’ai jeté sa boite donc je suis vraiment embêtée. Y a t il une autre solution mise à part vous l’envoyer?.ChenimVersion: 6.11.1

Payment System Has Me UpsetLike others who did not authorize payments of $5, $20… I understand completely. I charged for about a half hour yesterday, was charged a little more than $5 (that’s fine), but it was taken without my authorization from $60 that they helped themselves to, by depositing it in to my Charge Point account from my PayPal account. This is not ok. I’m LIVID. Money is tight and now it’s just going to sit there, unused when I have other important bills to pay. What the effing eff?!.Flamenco.angelVersion: 6.11.1

Scummy TacticsAutomatically charging $20 to reload the card and not giving me an option to choose the amount? How absolutely dare you scam artists..CalebMcBlockzVersion: 6.11.1

BuggyDoes not respect programming hours. What is the point of an intelligent charger if the app is not intelligent..Runic77Version: 6.10.1

App has sig up issuesVery frustrating as I want to use chargers but every time I try to sign up it says “we have issues with our network, try again later” it’s been a week trying.Rogelio CVersion: 6.10.0

App is one of the worst ever downloadedThis app is terrible, it is not accurate, slow to use and was absolutely useless looking for a charge station as the map showed dozens of chargers that did not exist. Wasted hours looking fr a charger with this app in parkades and in several government buildings (libraries/city hall/parks). Never found a working charger and luckily was able to make it to the airport with 2% battery charge. Deleting this app and recommend not even downloading it..New to Twitter!Version: 6.9.3

Limited featuresI don't recommend it..IulianoooVersion: 6.9.3

OwnerI csnt change the charging rate amperage as i would like to I had it in old app and now no more.Logicom electriqueVersion: 6.9.3

Inadequate interface.The payment tab where you load up your account with funds does not ask you for a dollar amount of how much you want to charge. It lets you select payment method (credit card or apple pay) and then automatically takes $20 and does not show the amount until AFTER the payment is processed. The charging station charges 0.40/min and i will be here 10 mins. I do not use chargepoint powered charging stations often enough to ever preload this much into my account. This is not ok..Ej leeVersion: 6.8.5

Unable to chargeI arrived at the charging station, downlaod the application as mentionned on the station, aded my credit card etc, tried to charge but did’nt work. I had to go to an other station where the paiement is by credit card and now it worked easyly. 3 days later i did and other try it didnt work, a man who had the same problem in the past helped me, there was a specific way to do the procedure and it wasn’t displayed on the screen. Why so complicated? Why doesn’t symply pay by credit card???.Mic1parVersion: 6.8.4

App still needs workThey upgraded the app. Naturally it’s worse. There’s this terrible sliding pop-up that tries to tell you what you’re looking at. Problem is, it pops up whether you want it or not, unasked for, and you can’t get rid of it. It covers a large part of the screen. Really awful UI, but at least it’s a great example of what happens when you let the software department go rampant, unlinked from actual usability. A year later update. STILL no fix to the bar that obliterates the screen. Hello ChargePoint? Anyone listening?.MaxTheWheatenVersion: 6.8.3

I don’t like they take $10 from my credit cardThey take $10 from your credit card without permission or fine print they have and keep doing it once you’re under $5 There’s no way to cancel it.Farz.Version: 6.8.3

2024 Model 3 RWD option is not available2024 Model 3 RWD option is not available to customize.AmPalMeVersion: 6.8.2

Charged me 35 dollars for a 3.78 chargeNo way to contact them for a refund. What a rip off.Geo Storm RacerVersion: 6.7.2

Carte toujours pas reçu depuis le 4 juinServices non professionnels !!.PasdecarteVersion: 6.6.1

A total waste of timeThis app is unusable in finding charge stations. It sucks.SomberSpyVersion: 6.6.1

Poor support2024 vehicles still not listed. Support doesn’t respond..KackfussVersion: 6.6.1

Bad appAuto reload unable to turn off.PlugbimmerVersion: 6.5.0

Modele 2024 de id.4 n’est pas dans la listeLes modeles 2024 ne sont ps dans la liste. De plus le id.4 pro n’est disponible qu’en 52W….Emilie-jolieVersion: 6.5.0

Push notifications not workingApp used to send push notification to notify if a charging station becomes available but it stopped doing that. All my settings were correct to allow notifications to be sent to my device. This is very inconvenient, please fix it.Jrule07Version: 6.4.2

Auto charge feature cannot be turned offJust be aware that your credit card will automatically be charged every time your account balance drops below $5.00 and there is no way to change this. Support was unhelpful. Eventually I was able to get my balance refunded, however it took almost two hours on the phone. I also found the chargers to be quite slow. Needless to say, I won’t be using charge point chargers in the future..BennyAAJVersion: 6.5.0

Wait list notification NOT workingPlease fix asap!.UiopudjfbdhakVersion: 6.4.2

Plug get stockFirst time used the charge point , plug get stock and could not help me regarding of it..AmirshzVersion: 6.4.2

Notification missingApp used to send me notification but all of a sudden no longer sends any. Checked iOS settings and notification is allowed for this app. Got charged excess hour because I forgot. Not happy. Now I turn on sms notification as well.NotSmartyPantsVersion: 6.4.1

Auto reloads is a scamIt auto reloads and charges you $10 or more each time your balance drops below $5 without warning or consent but there is no way to stop this feature. You can never get your last remaining $5 back. If you don’t charge very often this is annoying..TylerkarlVersion: 6.4.2

Speak White only to B.C.Si vous êtes au Québec,la moindre des choses est d’offrir un service en FRANÇAIS..Fbinc007Version: 6.4.2

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