ChargePoint® Customer Service

ChargePoint® Positive Reviews

App has plenty of room for improvementIn its current version, I consistently see a few common recurring issues: 1. If a site has multiple multi port stations, older versions would show the percentage (blue=in use, green=available) of ports that are currently available. Presently with current version it seems to show just percentage of available stations. So if you have 2x 2 port stations, and 1 is available on each, it shows 100% available when it’s really 50%. If 3 ports in use, will show 50% available when it’s only 25%. 2. Frequently get a message showing “ChargePoint network unavailable”, then won’t refresh info. 3. A station that we use frequently with 2x dual port ChargePoint stations is OFTEN showing the status of one or the other with a status of “Unknown”, even though the station itself may physically seem to be operating normally. 4. If you want to “Report a Problem” the app mandates that you take a picture of the station. Sometimes you might see something happen to your charge session part way through and just want to provide some feedback after the fact, but the app is still going to force you to take a picture of “something” at least before you can submit anything. Plenty to improve on within the app, and it still feels like the hardware isn’t quite fully up to par yet either..RacerMan2000Version: 6.20.0

Love this app but a suggestionSo I’ve been using Chargepoint ever since I got my EV and it’s my tried and true charging app—it shows which chargers are available so you don’t waste your time going somewhere that’s already taken, and you can filter results to look for Fast chargers or specific networks. I also love that you can use the balance you’ve already paid for in this app to pay for chargers from other networks. I hate having balances just sitting in multiple apps. One thing I really wish they changed is how they charge you when your balance gets low. Currently it decides how much to reload your account based on usage and I can’t seem to find anywhere where you can control how much they take out of your account. It used to be just $20 at a time for me and then it went up to $40 when I get low. Although I get they’re trying to anticipate your needs for you, as a broke college student I’d rather see that money leave my account more as I go than lose more than I expected and not be able to pay for other necessities that week. If it was $20 at a time or whatever I set it as, I would be able to just notice how fast it’s being spent and adjust if needed. Example: sometimes I’ll take a trip and am using a lot of chargers so they reload with $40. But then I get back from the trip and just charge at home and am missing $40 for the next month. If I set this myself I would know I wouldn’t need that much for the next month and wouldn’t choose to reload with $40. Anyways this is the best charging app I’ve found and I really like the Chargepoint network! I would just like more control over how my account balance is reloaded..Shameless self-promotionsVersion: 5.98.1

Charging Kia Niro EVHonestly use just about every charging System out there. This one “Chargepoint” in my opinion does it right. simple scan from the app stored easily in my apple wallet to the easy “prompt to plug in” to “charging” it’s the easiest system out there to follow. Not only that. From day 1. I have never received a message about connection failures or any issues from their stations like i have experienced from other vendors! solid easy to use and reliability. That’s been my experience. i have a HUGE REQUEST of this company. Can you please Replace and repair the Stations at the Jacksonville International Airport. Possibly replacing those with combination chargers that accommodate CCS1 High Speed Chargers as there are not enough of them here in JACKSONVILLE / Duval County and Sureounding Clay County, St. John’s County, Nassau County. St. Augustine. Gainesville. We need more Combination High Speed Chargers installed NOT NOT NOT what we have currently. A Lot of broken J1772 Chargers. Can we just standardize one type of adapter for Charging? Like all vehicles use either The Tesla adaptation or the CCS1 Model. There’s too many variants of Charging and it’s really confusing the consumers out here. Anyway please add new locations of Charging stations to our region. as we have only 1 single location for your “Chargers” on Dunn Ave. here in Jacksonville, Fl. (Not enough) please add more. PLEASE. Consumer NEED!!!! Urgent Request!!!!! For JACKSONVILLE PROPER AND SURROUNDING AREAS!!!!! Thank you..Stan on iPhone 4 in JAXVersion: 6.9.3

Chargers not appearing on appSo, a recent problem has developed around me were chargers that are active and functioning, are not connected to the app. The weird part is they are still connected to the ChargePoint system. I get a text after saying I have charged and my cost is deducted from my ChargePoint app, so they linked somehow. It is annoying because otherwise the ChargePoint app is much better at tracking my state of charge than the KIA app, so I would like to be able to check and not stay connected after my charge is complete. The inconsistency of the app also compounds another problem, which is the unreliability of the ChargePoint network as a whole. Since they are independently owned, there seems to be little quality control from ChargePoint Corporate over the functionality of each charger. In Northwest Indiana, I don’t believe it would be an exaggeration to say that 25% of the ChargePoint branded stations are not functional at any given time. This has gotten worse since the sunset of 3G, which many of the earlier stations used to communicate. While ChargePoint will always point to the “independent” ownership model as the reason for this, I ask them this question. Would McDonalds (also independent locations) be a success if fully 25% of the restaurants in a given area where closed during normal hours on any given day. I believe in ChargePoints mission, and I hope they can find a way to encourage owners to keep their chargers operable, or at least get the ones that never are ripped out..TheLBv2Version: 5.101.1

When technology is master you can reach disaster fasterIn an age where you call an 800 number for technical support and after a series of frustrating calling tree delays only to speak to someone who is at best clearly reading from a trouble shoot manual and putting you on hold with any even vaguely difficult question… they are doing their best… realize that the company that really put you there is the same one you paid for their service and hardware… Now comes Charge Point, a company representing a vital part of the technology of electric vehicles … the future, a cleaner more possible planet… with a reliable product and consistently high quality customer support around the clock… I’ve never waiting more than 2.5 minutes to be connected to someone I could understand and had the correct solution… if I ever experience anything less, I will let you know… we all deserve it… it is our planet the one we borrowed from our grandchildren..HbisrVersion: 5.115.1

All in one for EV driversThe ChargePoint app has become my go-to tool for all my EV charging needs. Whether I’m planning a long road trip or just commuting locally, this app makes everything seamless. It combines features like locating charging stations, real-time availability updates, and starting a charge with a single tap. The integration with my vehicle’s data to track charging costs and energy usage is a game-changer for staying efficient. What I love most is how comprehensive it is—it works across most of charging networks, not just ChargePoint’s, giving me confidence that I can find a station almost anywhere. The app even allows me to filter by charging speed and connector type, which is super convenient. Add in the ability to schedule charging and monitor sessions remotely, and you truly have an all-in-one tool for EV drivers. Highly recommended for anyone looking to simplify their EV experience and stay powered up no matter where they go!.Steve_126Version: 6.11.1

Great when it works, poor when errors ariseMost of the time it works great, but occasionally I run into hiccups that prevent me from charging using their network. The largest issue I run into is payment methods being removed for some reason. When this happens and I try to add a card again, I run into cryptic errors like “MFA operation not allowed” when trying to add Apple Pay and manual card adding requires verifying my phone number. These verification message takes almost five minutes to arrive and by that point I already left the page. When I retry, it says I exceeded my number of attempts and tells me to try again later without providing the cooldown interval. Worst of all, ChargePoint allows operators to block tap to pay at stations so if I can’t use the app, I can’t charge at that station for an unknown amount of time. For a service that I’ve come to rely on, it is disappointing to find it leaving me out to dry on numerous occasions with no workaround than to wait unknown amounts of time..DanielC0345Version: 6.19.0

Gets the Job Done But Couple of Wishlist ItemsApp UI is great. Simple, effective, easy-to-use. I’ve never had an issue with connectivity or any frustrations you typically get with an app. My couple of wishlist requests are that 1) there was some sort of indicator for chargers that are not available to the public. It takes a bit of time to open up every single location and sift through the tips to see if I can even access a charger or if it’s behind a keyed gate, only for employees, etc. 2) I’d love if there was also an indicator for chargers located in free vs. paid parking garages. Paying $1.50 per kWh isn’t too bad but when you’re also charged a $5 minimum for parking, petrol instantly becomes the more cost effective method of fuel. Both of these would save time and really improve (at least one user’s) experience!.BBrooke308Version: 5.83.2

Awesome app for EV ownersChargePoint is a great service and they did a great job with this app—so much so that I bought a home EV charger from them. The app makes it pretty easy to find and monitor charging stations, which has been essential to me as a Tesla owner in a locale without superchargers. The home charger integration works seamlessly allowing you to control charging times and even choose from multiple utility rates (or set manually) to track spending. The one thing I would like to see is a way to add charging locations, or at least suggest them. This may be difficult since it will require moderation but I think the community could use some. For example, there is a charging location that has been on the map for at least a year that is no longer available. Granted, it was out of the CP network, but I can’t even flag that it’s gone..GroodscomVersion: 5.86.3

Update: Significant improvement in AppUpdate: Since my last review, Charge point has made significant improvements that are important to the users. Waitlist and Charge status is more reliable and accurate, station uptime has also improved showing commitment towards making station available to users. Even though their network is large they have invested little into App. Lots of bugs but Charging status is incorrect, Waitlist feature does not work correctly to name a few Update: Lowering the rating as core problems still exists. The numero uno problem App after the latest update that it is buggy and fails to show the inprogress sessions. Leading to inaccurate session information, frustration and inaccurate billing problems. And not sure why is there a requirement to stop the session in-app. Once the plug is back in the charger should be a good indication that session has ended. Come on engineers this should be easy fix..SamshehVersion: 6.9.3

Chargepoint app Works and when it doesn’t support is thereI have had issues with chargers and bugs and also times with support not being able to fix random bugs and issues with our companies’ wait queue sending wrong notices and stations not giving charge. Just like having internet, there may be multiple factors involved and downtimes are inevitable. That being said, the support has been there to at least relay info and attempt to troubleshoot. The issues have been chalked up to our electrical building issues, queue bugs, internet connection for station, for app and for phone, car not being on the correct settings, people damaging the station by not unrotating the connector wire like a phone cable, vandals breaking lever so charge won’t initiate which u can bypass by sticking something where lever should go, the quick charge station not being active, stations that overcharge ie Honda dealership, not stopping charge in app before unplugging which can prevent queue issues and stop charge correctly, our waitlists having inconsistent or incorrect notifications, wrongly sending out your turn notifications or not accepting your turn once you app swipe or card swipe, putting you on a priority waitlist before others if you card swipe before normally waitlist autoqueueing happens, quickchargers not being where gps says, status of charger not being correct(some users note issues which helps) which Chargept doesn’t manage as owners vary, whew! So you see even with the issues I love Chargepoint for the cost and that everything normally works and even when it doesn’t, you have someone to talk to and eventually get it fixed as well as the quantity of stations that are available for the areas I live. Blink is the next best as Chargepoint is comparatively better at almost everything except things like charge cost calculation where sites charge by time and not Amount and station locations not as easily accessible. Chargepoint has the graph and info while charging, option to stop remotely, better userbase with notes, better LCD panel, slightly less accurate location finder when they are not gps capable underground parkings..JamessdVersion: 5.41.1

Does the bare minimum for home usersI’m sure that everyone is aware that always topping off their EV battery does not promote longevity. This app should support: 1) empirical charging curves, not just estimates based on vehicle (which are well off) and 2) charging to a specific level expressed as a percentage or range in miles. I’m actually surprised—as a home user—that this software is so primitive from a company that’s been in the EV business for quite some time and has good hardware products. Update: It would be nice to have “no charge” time of day during which rates are at peak expense. We sometimes plug in during the day but need to resort to alarms to tell us to stop charging before peak expensive hours. Lastly, it takes a long time once you hit the “Start Charging” button in the app before charging actually starts. No doubt your ability to charge is controlled by ChargePoint. Just don’t need this privacy intrusion in the loop..Otokoyama DenkiVersion: 5.105.0

Customer Support is uselessI’ve been trying for over 3 weeks to be able to add my new 2024 Kona EV Limited to my account. However, the seoo-down list for model year doesn’t go past 2021. The drop-down list for the color of my car is also wrong. I’ve submitted service requests through their web page and no response other than a ticket has been opened. I also called their support number and the CS agent took my information and opened a ticket and said she would see if their software team could enter the car information for me. So far, no good. I would to think what kind of service I would get if I was stuck at one of their chargers that wouldn’t connect to my car. Hyundai even recommends ChargePoint chargers for home installation and i have one. The charger seems to work in spite of not being able to enter the correct information for my new EV..BitBucketBobVersion: 6.3.2

Needs workI am charging my car with public stations more often now and it took me a while to get used to it. When you hold the phone to a charging unit nothing happens. Why, because you need to have the app running as well. After the communions between the app and the charger happens you still have to double push the right button on your phone to start. In the app there is an option to have a picture of the charging unit. If I am able to upload a picture that I already took that will be great. However, you need to take a picture with the app. There is no option to use a picture that you took earlier or with another camera and upload that. Not related to the app but customer support is a joke. For the longest time now I am trying to add a MasterCard as payment to my account. This is not possible only Visa and PayPal are valid payments..Rav61Version: 5.85

For home can’t turn offIn general, this is a great charger. But two main complaints -one the manual is very un user-friendly. There should be two sets of instructions -one for the installer and one for the homeowner. As it is, it took the Electrician and I hours to figure it out. The other issue is there is there should be a button on your phone app to turn the charger on and off. The only way to turn the charger off so that an unauthorized users can’t use it is a very awkward method of putting on a schedule. Sometimes the owner would want to charge it outside of the schedule. So this is really not helpful. It would help that when they update the software they could have on or off button. Otherwise random people could use your charger as it shows up on searches for chargers..ArchitectperVersion: 6.12.0

Improve price visibility and charger availability notifications.A good, functional app. It would be better if users could view $/kwh directly on the map. Just like gas prices. Some stations are drastically more expensive than others. Also, the estimated price for 15 minutes is not a reliably useful metric. This depends on many variables like battery status, temperatures, charger hardware, etc. Just show the price per kWh front and center without having to dig for it. Maybe you could add a stat like average time users spend charging in the last 30 days which might give some indication of how long a charging session might take. My second suggestion is to give users the ability to batch select stations at a location for notification of availability. Currently, you have to select each station individually if they are all busy and this is time consuming..2muchskiingVersion: 6.11.1

Fine, but needs important improvementsChargePoint has been one of the better EV charging services and apps. For the most part it works pretty well in terms of an app to locates chargers and charge your EV. It tells you when stations are available, which is nice. However, it needs tighter management of its points of presence. For example, ChargePoint allows a provider to restrict access to a charger where it’s not open or accessible to the public but many providers seem too lazy to use it. The result is that the app shows you all sorts of chargers that you can’t get to and use. At the very least, the app should allow for users to denote that the charger is not actually publicly accessible. It would also be nice if ChargePoint chargers just recognized your vehicle and charged you so you wouldn’t ALWAYS need the phone but many of their chargers must be unlocked via the app..RvdownVersion: 6.1.1

Easy to use, lacks features and abilitiesOur home chargers were easy to set up and they are easy to use. But this review is about the app, not the chargers. The app is fine when using at a public charger. However, the app only gets 3 stars from because it lacks two important features for my home chargers: 1) We are a two EV household and have two homes with a charger in each. The App won’t allow more than one home charger per account, so we have to have different accounts for each home, which just seems silly in 2023. Constantly logging into one and out of another every weekend. 2) I’d also like to be able to see how many amps my charger is pulling during the charging period, which is a feature other home charger apps offer (and their hardware costs a little less). Feedback on the charging overall is just a little basic..Xyzpdq123Version: 5.109

Better then you’re leading ev charging appHonestly I just got my car about 3 weeks ago a did virtually no Reserch before hand on charging ports I now this one one of the first apps I downloaded and I have to say compared to others this one is the best the only downsides I can see to the app/company would be the card cost $5 & some times the map isn’t as accurate as it should be but really what is these days. Good points of the app house a pretty good map out of charge points you can start and stop charging from this app and it works for the most part pay the $5 and get a card to just in case ( like if you’re ever charging you’re car in a parking garage that’s underground you need at least one bar for it to pick up a connection from you’re phone and that’s why having the card also is crucial!!! Good app and it’s free!.ShlittleguyVersion: 5.18.1

Keeps saying something went wrong with paymentIt used to be a seamless experience where I would tap my ChargePoint card and it will automatically charge my credit card on file when I’m done. After the recent update, I keep getting an email that says something went wrong with my payment and that the card was declined. I go into the app under payment and update it with the exact same credit card and the payment goes through. I thought this was an issue because I was using tap to pay, but I tried activating the charger through the app instead and still run into the same issue where my payment doesn’t go through after I’m done charging. Again, it does go through when I update the payment with the exact same credit card that didn’t work before. Please fix this issue.Artie37Version: 6.20.1

It worked great!I took the opportunity to use the charge point app the other day, I had driven my EV car to Baskin Palmer Eye institute in Miami on 95 from Pompano Beach, I arrived with just 45 miles left on my Nissan Leaf. I took out my phone and the charge point app and pulled up the list of available charging stations closest to me. The location came up on google maps and made finding the charging station super easy, I had never used one before so I was surprised even though it was a free charge station I still needed to hold the phone up to it to unlock it. I figured it out? It was super easy and charged up enough while my dad was in his doctor appointment to let us go to breakfast f snd get me home , with 30 miles left. Thank you, great app!.Vintage seller sueVersion: 5.77

Great app for one home chargerBeen using the app for a couple of years since we bought our first EV and had our first ChargePoint home charger installed in the garage. It always controlled that charger fine. Then we bought a second EV and a second ChargePoint home charger for the garage. Then we got a vacation home in another state and have an EV there with a third ChargePoint charger in that garage. Unfortunately, the app only controls one ChargePoint home charger. If you have more than one, then you have to uninstall each one before installing the next and so on. The app should allow users to control multiple home chargers through simple drop down menus by now. Doesn’t the developer want to encourage users to buy multiple home charger hardware?.MCRICO FlyerVersion: 6.16.1

Horrible As of LateAs other people mentioned, you HAVE to make an account and hand over all your data before you can even plug in for your first charge. Typical Silicon Valley behavior. Now, the last few times I went to my local charger station and scanned my Apple Pay, it kept giving me an error message like “multiple cards detected” (I only have one debit card linked to my account). So then I decided to scan my actual plastic debit card and they really hit me with a FIFTY DOLLAR FEE! For context I usually pay like five bucks max to charge my BMW i3. This is just ridiculous and downright predatory. Too bad the other EV charge companies do the same scummy tactics. Just another reason I regret purchasing an EV vehicle!.GenericsethVersion: 6.20.2

Every EV Owner Needs This App!I’ve only had an EV for a month but ChargePoint has been a very useful app I use several times a week. I live across the street from 4 free public EV chargers provided by National Grid (Massachusetts) and ChargePoint. I decided to not use a physical card and have been using the app to display the chargepoint credentials on my iPhone and then present the phone to the card reader. It works perfectly every time. I also like how it notifies me via push notifications when my car is fully charged. I can view each time I charged my car and it tells me how long it was there and how much energy was transferred. I am loving the whole EV experience with my Tesla Model 3 right now and the chargepoint app helps add to the awesomeness !!.Brandon TurnipsVersion: 5.67.2

Mostly good but has some issuesThe most annoying is when I schedule a charge, it keeps telling me in the app that charging is completed before charging starts and even when it’s actively charging. It should at least notice that current is flowing and say “charging”. I can understand it misinterpreting when nothing is charging but once the car starts a charge, it should be smarter. But turns out it’s more agile than the car. It at least updates every 5 minutes. On my home charger on the local network, it should update as soon as I ask status. Public charging, I get it with 5 minutes. But on my charger, I should see status immediately. But otherwise a good app and the mapping is great!.Robert5678Version: 5.110.1

Great App, But Vehicle Database Out of DateThe App is visually appealing and easy to navigate with great charging statistics. However, the mileage statistics (How many miles a charge gave me) is incorrect as my vehicle is not in Chargepoints Database. I have a 2021 Chrysler Pacifica Hybrid that can do 38 miles and they only have up to the 2020 model to choose from when identifying your EV. Since the 2020 model can only do 32 miles total, 6 less, a full charge (1% to 100%) now reports that I charged approx. 26 miles. Even with that math, the mileage is still off by at least 6 miles. It’s good that the power consumption and electric cost estimation is almost spot on but the mileage estimation is useless until they fix it. Knocked off one star for that issue..DaveKandymanVersion: 5.85

Must have App for EV owners!ChargePoint is amazing. Being able to quickly find a charging station is only the start. Most times the locations of these chargers are near paid parking that is double or triple the price!! The ability to find parking that also chargers your EV is awesome. The technology is seamless when added to Apple wallet. Simply walk up the the charging station and touch your iPhone to the terminal and BOOM charger unlocked just plug it in and be on your way! Know charging rates vary by location, but just downloading this app to see chargers near you is free!! Give it a download if you own an EV or even if you don’t and just want to see the many locations ChargePoint offers!.Ryankubo904Version: 5.74.3

Solid FunctionalityApp does the basics well across many platforms (phone, tablet, & CarPlay… not certain about watch app as it seems to spend a lot of time “finding available stations…”) and generally functions consistently without crashing. A few suggestions… add landscape on iPad (rare that I use portrait mode, so wind up not using the app and going to the website), disable button to “stop charging” after I’ve already stopped charging, add export options (e.g., CSV, XLS) to use history, allow greater flexibility in viewing trends (e.g., add daily & weekly time base—currently monthly only), and allow location-based filtering when browsing connections..CagedbVersion: 6.18.0

Enjoyable Experience MostlyI enjoy using the app the only thing I’ve noticed is that I think there is an issue with time zones and daylight savings times. I have my home charger set to charge based on my areas rate plan schedule but yet it always starts an hour earlier than it’s supposed to which causes me to pay for more expensive electricity than I intended..JaasstVersion: 6.20.0

Misleading sales informationI bought this unit based on it having a selectable charge rate. After choosing my installation hardware (breaker size). It fixes my charger to 11kW. My understanding when it was purchased would be that any charge rate up to the max supported by the installation components (wire gauge and breaker size) would be selectable via software. Had I known this is not the case I would have opted for the Grizzly. Is this something that will be selectable in a future update? Nice looking unit with a good user interface..Fuzzy_logic_725Version: 5.99

Hawaii vacation (Aulani)Service was very easy and simple to understand. Installation and registration was smooth with no mishaps.KristofferTVersion: 5.116

Outdated DatabaseStill says my energy provider is energy+ but has been Grandbridge for 4 years now. They also don’t give me an option to select the ultra low overnight plan, so who knows what pricing they’re using. Wish it just gave me an option to set my own rate schedule not just 1 default rate so I can accurately track my costs..Tricky_16Version: 6.20.2

Out of dateIt needs to be updated for 2026 vehicles. It’s only updated till 2024.Brucep15Version: 6.20.2

Missing vehicle model and lots of authentication issuesCadillac Vistiq. Authentication won’t work properly to integrate it into the Cadillac app. So many problems just trying to get signed in and linked to MyCadillac..MarkyavellianVersion: 6.20.1

ApplicationL’application quitte inopinément depuis quelques jours. Que faire. J’ai téléchargé de nouveau Mais n’y faire.Johnyboy54Version: 6.20.0

Borne #2Pas d’accord avec le partage de la connexion pour la borne #2. Plus elle est rapide, plus il y a d’utilisateurs!.Rcam016Version: 6.19.0

Needs updating in appCan’t select my car year. Can only select older year models. But besides that. Easy to use so far. Will update review if need be!!.LoyddVersion: 6.19.0

Auto reload doesn't always workFrustrating that ChargePoint chargers won't start if your balance on the account is too low. Having to store a prepaid balance is annoying enough, but when the app won't auto add funds, and you have no way to manually add funds, you can just be screwed for charging..Jubjub006Version: 6.19.0

Error wi-fiMy connection in my app charge point is fix and not working for looking my wi-fi and reading my home station report. I restarted and restarted my wifi and same problem . The app not read my wi-fi and bug fix screen..12345776890Version: 6.19.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.20.2

ChargePoint® Negative Reviews

Frustrating & sleazySuper irritating that I had to download the app in order to use the station to begin with (really has data grab vibes), since there are definitely other stations that I can just plug in & tap to pay. But even with the app, I couldn’t get it to charge anyway - I got stuck in an error loop where the app and the charging station seemed to be contradicting or interrupting each other, and then terminating the transaction before it could even start. This happened at multiple charging stations & I definitely followed all of the instructions and verified all payment information. And then on top of the clearly terrible functionality in this specific instance, the app itself is clunky in general & the UI is annoying. I shouldn’t have to hit ‘start charging’, then scroll around & then click a connector type & hit ‘start charging’ again, & then have it get stuck on ‘plug in the connector’ screen that is apparently oblivious to the fact that it’s definitely already plugged in, which is the only way the ‘start charging’ button appears anyway. I eventually got frustrated enough that I just left to limp home with range anxiety. All of this & they also apparently needed all of my personal information in order to just… (not) charge my car. No thank you, we’re not doing the data theft & sale thing anymore. Deleted account & won’t be using chargepoint again..DaisyBee!Version: 6.20.1

Buggy and Endlessly FrustratingThis app is without question one of the most buggy and glitch-prone I’ve ever had the displeasure to use, and I’m forced to use it simply because my employer has decided to contract charging stations through ChargePoint. I’ve been using 1.5+ years and my experience has been nothing but poor since the beginning. Here’s a typical experience (that just started this week) - upon arriving to work I attempt to join the waitlist. I have to click “Join Waitlist” 6-10 times before it stops returning errors (“server error”, “general error, try again” “…”) and allows me to join the waitlist with the message “You’re on the waitlist, waitlist starts at 10:00 am”. Check the app at 10:15/10:30, and I am not on the waitlist. Instead I’m prompted with another “Join Waitlist” button as if I’ve never joined, which I click and actually get a high-ish number like #5 or #3. Go back to work and wait for my time to plug in. Then around 2:00 I check my waitlist status in the app and find that I’m still #5 in line, so I go out to the charging area and see that there’s 3-6 spaces empty and readily available for charging - I check the app, and I’m still on the waiting list. That’s just one example, new bugs and app failures pop up weekly. (I could really write pages on the glitches I’ve encountered) On a typical week I’ll manage to get maybe 2-3 hours of charging in over the course of 5 days, which in turn requires about 4-6 hours of fussing with the app and walking back and forth to the parking lot. Between me and my coworkers ChargePoint is costing my employer 100s of hours of lost time..Lilgreen123Version: 6.13.0

Lacking basic functionality since 2012This app is firmly stuck in the year 2012. The developers don’t care that you can only own one Chargepoint charger per account. If you have more than one Chargepoint charger at home, you cannot add more than one to your account. That’s right, only one per email account with Chargepoint. If you own more than one, 2+ will be dumb chargers with no connection to your account. I’ve asked for this feature for 10+ years. Yet it is always and forever a feature “under consideration” for a future release. I own 2 Chargepoint chargers, and can only use one of them for energy tracking and notifications, unless I create an account for each, assign one charger to each, and then log in and out of whichever one I’m using. The whole app looks, feels and has the features it had in 2012. It’s time to update devs. My $175 chargers from China come with free software that does this and so much more! Wake up and update this app. My Chargepoint chargers are extinct as it comes to EV connectivity. They won’t even tell me the SOC from the vehicle from the app! Yep, the Chinese ones do that in their app too. For the price, the Chargepoint app doesn’t do your hardware any justice. Update it or don’t. But you’re going to keep losing customers if you don’t. Good luck..WattnxtVersion: 6.13.0

Lots of Potential, Meh ExecutionI use the ChargePoint app mostly to support my ChargePoint Home Flex L2 EVSE at my home. While the app is decent, it has seen few functionality enhancements in the last year, and there are a couple features it should have by now: 1- Ability to schedule more than a single “weekday” and single “weekend” on/off. At minimum it should support specific days and multiple on/off events per day. In our world of hybrid and non-9-to-5 work schedules, this limitation is baffling. 2- More analytics and ability to look into charging sessions and curves. My VW ID.4 has some issues of its own with regards to scheduled charging, and it would be so helpful to drill into the line chart or look at underlying details. Clearly the data is being captured, so please let us see it! In terms of support for public ChargePoint charging stations, it is all still a bit finicky — but such is the state of electric vehicle charging everywhere. I wish things would just work, like our experience with getting gasoline, but I am sure eventually it will. Lots of complexities here, most of which are not on ChargePoint. My earlier commentary on the Home Flex items, however, are entirely ChargePoint’s responsibility..HesTheATrainVersion: 5.91

There are a lot of problems with this app.- Connectivity - While there is a status saying slow internet, the app often provides no state, then frequently glitches, making me lose my place in line on the waitlist. This leads to me being placed last in the list and having to wait an additional hour at times. This is incredibly frustrating and an extreme loss to my productivity. - If there is an area of slow internet which is often garages, I feel that this problem should be more thoroughly thought out such as using Bluetooth to preserve the condition with the station. My device was unable to recognize the state of my position and the plug in dialog never showed up, leading to losing my place in line because of app error. If there are no plans to fix this, the user should not be punished for the apps failure to properly connect. - The app on warm start should be able to either quickly load or preload the waitlist state and map. Not sure why whenever I open the app it seems like I’m cold starting every time. It’s such a hassle to get to the specific location I am or waiting to load. Is there no caching implemented? I feel that a high use app should highly think about speed..HarrySeattleVersion: 6.11.1

Sporadic chargingSo let me start by saying, I have had my charger 10 months. The first 6 months were great. Then things started happening. I have a 2022 Hyndai Ioniq5. I have no issues charging until I try and charge at home. The last 4 months have been a struggle with this charger. I plug in, it starts charging and 20 minutes later kicks off. I thought it was my car at first but I have used a lot of other others since this began and had no issue. I have had to use other charges cause my home charger hasn’t been reliably charging the car. I believe this is a software issue. I have no issues using Ev go or blink chargers. These issues have been going on since April. I can look back before that at my charge history and see no issues. I know I can’t be the only one having these issues. I have contacted the ChargePoint and been sent a new charger but it too is doing the same exact thing. It is not charging consistently and kicks off after beginning a charge. Not sure what to do now with this charger. Update it was a software issue. It has been replaced by charge point and it’s all fine. Would use again..Atexe27Version: 6.3.2

Terrible supportWorked great with my ChargePoint Home Flex (CHP50) for about 5 months, then one day I couldn’t log in and called support. They had me delete the app and reinstall with no change, then turn off the circuit breaker and still didn’t fix it. I was then told to give them a couple days to fix it and they would get back with me. They never did so I called back and they had me go through all the steps still with no change. I suggested deleting my account and I would open a new account. This finally allowed me to login and see my charger, but now I was unable to change any settings, since they are all grayed out. They finally fixed my login problem with my original account and removed my second one, but still unable to change any settings. I called again and talked to a supervisor and was told to give them a couple weeks and they would get back with me when it’s fixed. They haven’t gotten back with me and it’s still not fixed and going on about 3 months now. One of the worst support I’ve ever had from a company that claims to have the best home charging system and charges a premium price. I should have gotten the Juice Box!!!.Buy a Juice BoxVersion: 5.118.0

Shockingly bad service - 3 months an waiting.After five years of loyalty, I’ve finally run out of juice. If you’re looking for a company that can actually conduct themselves professionally, keep driving—because this experience has been a total short circuit. For half a decade, we dealt with "on and off" issues that never got fixed. But the current situation is the final straw. Three months ago Dec 2025), our IP address was blocked, and we’ve been stuck in neutral ever since. Despite eight emails and detailed photos of our IT configuration, their support remains completely grounded. Their "help" is nothing but a series of low-voltage AI platitudes. After two months of silence, they had the audacity to ask if we’d tried "disconnecting the VPN." We don’t have a VPN. Asking that after sixty days of troubleshooting is a massive revolt against common sense. Their support team is clearly overloaded—a fact they admit often—which means your concerns will just sit in a dead zone. Consider this a warning light on your dashboard: don't get plugged into this nightmare. I’m moving on to a provider that actually has some spark. May the electron gods smile upon you, because this company certainly won’t..BdadocVersion: 6.20.1

Latest App Update Changed Charging ScheduleWe have had the ChargePoint home charger for 3 years or so and for the most part it works as intended. However, we prefer to take advantage of our electric company’s reduced KWH rates during the super off peak hours. Periodically, we notice that the vehicle starts charging during peak hours. When we go into the schedule on the app we discover that the charging hours are no longer aligned with our provider’s time of use rates. It takes considerable time and effort to correct the situation and find the appropriate energy tier/schedule (the schedule we wind up choosing to align with the times is not our actual rate plan that we have chosen with our provider). These charging schedule changes seem to align with firmware updates on the app. To summarize, it is best for us to charge midnight-6:00 am and when we select the corresponding rate plan on the app, it schedules us to charge at other times which are significantly more expensive. After manually choosing a rate plan that aligns with our actual TOU schedule it will randomly change and go to another schedule..Mrl11768Version: 6.4.2

Not HappyHave been using ChargePoint for a couple years to charge our hybrid. It’s worked pretty well so only a few minor complaints. Our Hybrids battery can only hold about 20 miles worth of a charge so to charge from 0% to 100% costs only about $1.20. ChargePoint has recently made changes to the way they charge & put $25 hold on our debt card from time to time. Today my daughter topped off the battery & it cost .70 cents. She noticed that rather than just charging her .70 cents. ChargePoint put a $25 hold on her card. After running some errands she decided to top off again so she’d have a full battery the next morning. This time it cost .75. However, ChargePoint didn’t just charge .75 cents, they put another $25 hold on her card. For $1.45 in service ChargePoint has put $50 in holds on my daughter’s debt card. She’s in college & can’t afford to have $50 in holds on her account when she wants to charge $1.45 in service. This is very upsetting. She should have plenty of money in her bank to buy dinner but instead has had to get 3 loans from me today to cover her holds. I will NEVER use ChargePoint again!.Tim V -SeattleVersion: 6.20.0

Poor Accounting and Technical ExpertiseChargePoint is a shipwreck at the bottom of the river. Their flaws usually surface during high demand period. Drivers set price thresholds/limits not knowing that in most cases ChargePoint system disables/disregards the setting and charges at the highest rate even though they send messages out through the app and email making you believe they are doing as promised. It only becomes apparent during a draught (high electricity demand and high rates) when the river is dry and their shipwreck becomes visible. They have the most arrogant team of engineers and the worst app. You may not notice overcharges during normal days because the price differences are not much. Always, make it a habit to check your total cost by multiplying the total kWh by the advertised rates during the hours you were plugged in. They are bunch of sorry face losers and they will eventually be replaced by a competent company that can really do the job. For now, we are Guinea pigs being abused by a Guinea pig company called ChargePoint. I will never use them again unless they send me an agreement promising not to overcharge again..STF WAGONVersion: 5.104

Doesn’t workMy apartment complex uses chargepoint so unfortunately I have to use this app. First, chargepoint charges me a $20 a month fee in addition to electricity usage for no reason. It might be easier to swallow if their app seemed like it had been updated in this decade (or century). But the app is beyond buggy. I can’t just plug in and have it start charging; I have to manually go into the app and hit start. This alone is so annoying—I don’t have reception in the garage so I have to remember to hit start when I get somewhere with reception which is surprisingly easy (at least for me) to forget. And when i hit start I invariably get a series of errors in the app. I’ve learned that some of these can be ignored, and my car will still charge (though sometimes they’re real and it’s impossible to distinguish). I’ve also tried some of the other features like setting a charging schedule and got 505 errors such that it never worked. If chargepoint could (1) fix the constant errors, and (2) make an auto start functionality, it would really improve this app for me..KavicdVersion: 6.18.0

Over chargedI charged my etron at private location of ChargePoint. They charged me kilowatts to charge as well as parking! It says .25 cents per kilowatts and .30 cents for parking. I didn’t understand till I was charged $60 for and hour and half charge. It said fully charged but it wasn’t! I had heat and everything off to see if it’s full. Just little over 200miles it gave. I did another charge another time and again I was charged $40. I than tried Evgo at Walmart and same situation with same milages and no parking cost only cost me $15!! Full charged! I went again Walmart another time and it cost $9! So I have no clue if ChargePoint that’s placed on private business property is overcharging or what but I think with evgo prices, ChargePoint is way overpriced! I gave two stars because I was able to get alerts on Car charge status. ChargePoint needs to limit how their vendors are misusing their equipment and set guidelines on how much they can charge extra. These charges are ridiculous..SpysinVersion: 5.92

“Wonderful” appThis type of app teaches patience, persistence, and perseverance. Probably made by Tata consultancy or something, because it looks like it works and actually works 10% of the time. Image scanning for credit card does not work. Payment does not accept one of my four credit cards (manually typed them in, by the way) and then of course even Apple Pay doesn’t work. Truly a marvelous app that fully tests the limits of human patience. Would rather do violent things to myself than use this app. Would rather sell my car, buy a bicycle and move to the mountains. In fact, I think I’ll consider building an alternative charging company purely out of spite. Short their stock. —— Oh I came back! Because I forgot that there are even more problems with this app. You can’t find “free” chargers easily because they’re sometimes in residential parking restricted by public access, so sometimes you drive in circles wasting your life wondering why you didn’t just buy a Toyota instead of what you’re driving. I was having a great day and this app tried to ruin it, even as I attempt to shove money at them. —- Oh and ALSO, they’re probably buying fake reviews because this app was 2.5 stars a few years ago and I’m very surprised that anyone would swear things like “best app on phone” are real humans, but then again someone made this app, so maybe there are others just as “intelligent”, or it’s the same person!.7dave12liuVersion: 6.19.0

UnprofessionallyHello Dear team am writing to express my extreme disappointment and frustration regarding the non-functional EV ChargePoint at Columbus Nebraska and the lack of action taken despite assurances from your customer service hotline. This issue extends beyond my personal inconvenience, as it appears that none of the chargers in the entire city are operational, which is highly unprofessional and unacceptable. Despite several attempts to address this issue through numerous calls to your customer service department, no action has been taken to rectify the situation. As a loyal customer who relies on your charging infrastructure to facilitate my journeys, I find it unacceptable that the charging station has been out of order for such an extended period. This inconvenience has caused significant disruption to my travel plans, leaving me stranded and unable to continue my journey. I urgently require the EV ChargePoint to be repaired and restored to full functionality as soon as possible. I expect immediate action to be taken to resolve this matter, and I request timely communication regarding the status of the repairs. Failure to address this issue promptly will force me to seek alternative charging solutions and reconsider my reliance on ChargePoint for future charging needs. It is imperative that ChargePoint takes swift and effective action to ensure the reliability of its charging infrastructure across the city Of Columbus Nebraska. So desperate… Never again in that city.Onyx pandiaVersion: 6.5.0

Customer service refuses to situate my problem.When ChargePoint works I cannot deny that it is a standard charging network and it does the job. Customer service on the other hand would get a -10! 1/5 stars will have to do though. I have translated the problem to them at least 30 times and I’ve spent countless hours on the phone trying to get it fixed, but still nothing. They expect me to play middle man between them and the office in my building even though I have told them what the problem is over and over. Eventually I had to start calling them and going through a 30 minute interrogation to start my charge remotely until one day some lady with an attitude said they would no longer be able to remotely start my charge and that I needed to speak to the office and have them fix it.. idiots! I’ve told you the problem 37 thousand times. You do your job and fix it. They never respond to emails either. 🥳.HolyshitnonicknamesavailableVersion: 5.85

App interface needs improvementI primarily use the ChargePoint app to see if a nearby charger is available. I don’t like that the initial view when I open the app is a zoomed-out view of the USA. This is useless. Then after a few seconds, the map zooms in automatically. The automated zoom is disorienting. Just show me my nearby map and a “loading” indicator. You’d think that I could “heart” my frequent charging stations and easily see their status, not using the map, but the “My Spots” list shows that station and then a bunch of other stations in the same row so it’s not clear when my “heart”ed station is available. I would expect instead that My Spots would show just my favorite station with its two stalls clearly shown so I can see if 0/2, 1/2, or 2/2 of the stalls are available. Tapping on a station on the map has the words, “In Use, AC, Free”. You might be tricked into thinking that this station is available for charging, but “free” here refers to the cost, $0. You have to tap on the station again to confirm that both stalls of the station are unavailable. The new tap-to-charge feature is pretty great, thanks for that. Please fix these interface issues because this app is now a critical part of the transportation infrastructure of the United States, for better or worse..Gazelle105Version: 5.94

Worst customer support I’ve ever experiencedUpdate to previous review. This company has both the slowest and most incompetent customer service I’ve ever experienced. I had an issue with them then charging in bulk for my station use which they admitted was a mistake and offered to refund those charges. Two weeks later I was not refunded and sent them an email. They said they would take care of it in the next week. Today they refunded my account balance and moved my card to the ability to use free stations only as punishment it seems. For what, I’m not sure since I didn’t actually ask for the original refund, they offered it. I suppose I should be glad though as many other have had trouble with customer support ever responding and ever getting their account balances refunded. Avoid this app and these stations if at all possible because if you do have an issue you are unlikely to ever get it properly resolved..Movierater182Version: 5.85

Lost ability to change amperageMy outlet had a full 50 amperage circuit yet I can no longer modify nor see what amperage it is set at. During a winter storm I was having charging issues (not tripping the circuit) and I had wanted to see if dropping the current helped in some way but I can’t even attempt to see if a lower amperage helps in this weird situation. I thus currently can’t charge the car because it terminates the charging cycle about 10 seconds after it initiates. Very frustrating as I’m currently unable to use the charger and they took away the one feature I could have used to try and workaround the charging issue. Again, the circuit isn’t tripping but whether the issue is the electricity provider, chargepoint homeflex hardware, or car there is zero information provided by the app/charger and the car to explain what is going wrong..ZeldasAwakeningVersion: 5.109

WiFiThe ChargePoint home flex charger will not reliably connect to Wi-Fi. This is a common problem, read reviews of the ChargePoint Home flex charger on Google. When you call the troubleshooting number for help, you inevitably speak to a person with a very severe Indian accent. I usually do OK with Indian accents most of the time, but these are quite unintelligible, especially the women. I have spent countless hours. on the phone with them and no resolution. The device will not connect to Wi-Fi under any circumstances. They say that my case has been elevated to “level 2” however there has been no action for the past several weeks and I am despairing about this device ever working. even if they send me a new device under warranty, I will still have to have the electrician come out again to remove the first device and install the replacement device and they told me that they will not cover the cost of The Electrician..Sparky The Weather BoyVersion: 6.18.3

Inaccurate wait list response window, missing featuresIf you’re on a wait list and get a spot, you get about four minutes to respond. Problem is the countdown doesn’t update properly if you leave the app and come back. I have tapped the accept button with 30 seconds left on the clock, and the app will tell me that I have a spot reserved, but when I get to the charger it turns out that the app was wrong and I had missed my response window. Additionally, there are a lot of waitlist features that are available through the website that you can’t get to through the app. You can’t create or select a waitlist, you can’t see what chargers you are waitlisted for and how far down the queue you are, and you can’t change your snooze time from 30 minutes to 10 minutes. There are many more examples where the app is deficient in functionality..EslaiVersion: 5.38.3

Unresponsive Customer ServiceI recently changed back to a non EV car. Since ChargePoint holds a deposit for when you use their service, I emailed no less than 5 times for that money to be returned. Three months later, I am still waiting for even an acknowledgement of my email. Called today, because I have very little time to physically call to wait over 20 minutes on hold. Still waiting after speaking to someone in their customer service ( clearly from out of the country) to get my money returned. Since their charging stations are glitchy and customer service is poor, I will not be returning when I purchase an EV again. Many other services that have better service, in my experience. When I was using their service, they changed their policies almost monthly. Rarely those changes benefited customers..HellojerimieVersion: 5.83.2

Wallet Reload AmountIt’s crazy that we have no option to choose reload money amount in wallet. Initially, they were reloading $10 as balance fall under $5, which is okay. However, recently, it started reloading $120 from my credit card without even taking my concern. Why would I want to keep money in charge point wallet for a month or so and pay interest for that on my credit card? Makes no sense to me. Customer representative said upon phone call that we charge reload amount according to your utility. How in the world you gonna know I would be using your charger same as this month. What if I would never use it? I’ll lose the money in the wallet? Totally disappointed!! GIVE COSTOMERS THE RIGHT TO SELECT RELOAD AMOUNT!!!.M_0502Version: 6.13.0

Forced auto reloadHorrible app and company. They don’t let you play with a credit card. They force you to download the app and then they charge you a guest fee for no account. If you make an account they force auto reload your account so the balance is always above $5. I had to pay $20 for $12 of charging and there’s no option to refund my balance from my account..TivrupVersion: 6.13.0

Build an App that WorksIf you go through all the effort to build an App for people to use, you would expect it to work. Even verifying an account. Too much to ask?.Chris.Gray 67Version: 6.6.1

App will not let you logonThe app has not been working for weeks. If you try to log in all you get is an error that “the data Couldn’t be read because it isn’t in the correct format “ if you try to contact chargepoint onthe comanys website the sumision form is broken and will not let you submit an issue..EggythetechVersion: 5.117.1

Apps Error!!!There is no charging activity found on apps It has been error in early March!!!!.Tesla Model3Version: 5.60

AwfulChargers constantly not working, and expect to be on hold for half an hour to talk to someone who won’t be able to fix your problem. Worst charging app on the market today by a long way.Lbw1989Version: 6.20.2

Half an hour wasted two different times to start chargingI’ve used two different locations the past two weeks. At a paid parking lot with free charging it took half an hour to get the app to work. This required connecting to WiFi in an underground lot which was by luck available despite no cell reception. This WiFi was needed to update my info on the app, which I have used before, to get the free charger to start. Then today at Yorkdale mall watched multiple people try to use app/charger with no success. Despite updating my app last week now I needed to update my credit card as it wouldn’t take Apple Pay on the charger or the app. (It did put a hold on my Apple Pay card it wouldn’t take three times though) I saw two people at a neighboring charger give up and leave after more than ten minutes spent. The machine instructions there are default in French despite being in an English city. I have charged there before and got it to work and bill me just for usage. After charging half an hour for just over $1, I was charged $10 more at the same time for auto reload. I don’t see an auto reload option like the other charging company apps. Or an option to turn it off. There was no reason for the auto reload as the company put a $25 hold on my app payment credit card prior to charging. Did not appreciate the extra balance added for a charging system that was repeatedly a problem in two different underground garages..Leapdaywilliam 2016Version: 6.20.2

Scam!Started out with small auto payments, now it will do random amounts. Just got charged $340! Absolutely bonkers. Will not be using their services on the future..TheseawandererVersion: 6.20.2

Why?I’ve down loaded this app twice but it’s useless!!! Doesn’t even have up to date vehicles in the list! The map shows chargers that are not fast chargers and most are in dealerships that aren’t available at times. And no NACS stations show up! Why have this app? I’ll be deleting it again. This company isn’t going to last!.Monty LMVersion: 6.20.2

Payment setupOverall app experience is a bit laggy. This includes moving between tabs, zooming in/out and around the map, and selecting charging stations. The biggest issue I have is when you add a credit card as a payment option it will automatically autoload from your credit card $10.00 if your balance falls below $5.00. There is no way to change it in the app so I called the customer service line and they said you can only change it the first of the month. Why is this a restriction in this day and age? Main reason for the 1 star..Livin.lifeVersion: 6.20.2

Scam charging AppThe app policies want just to rip your money out… the app is bugging… the support is inexistant I do not recommend this for Canadian users.KhaLedBenKVersion: 6.20.2

Unexpected $25 Charge on free chargerBe prepared for a $25 charge to show up, even if you select a free charging option..SerKopanetskyVersion: 6.20.2

Randomly charge the credit cardThis app randomly charged me over $200 for no reason, 2 times.Fluid20Version: 6.20.2

What a jokeI had an hour to kill. So I decided to try out the Charge Point station at the closest mall. I followed the instructions, downloaded the app, filled out the registration. It suggested a password, but it wouldn’t allow me to copy it for my password manager. Then it says it has to send me a code. I get the code, enter it in the requested space and it informs me that it is an invalid zip code. It’s a good thing nobody was around. My language got pretty colourful. Needless to say, I deleted the app. I certainly won’t do that again..Bobbert22Version: 6.20.1

ChargeI downloaded the app few months ago The first time I used was fine but then without any notification the took $5 from my account to keep the app running I ask to refund the money no answer back So I never going to use them anymore.Farz.Version: 6.20.1

Can’t contact devsNo longer have an EV, but have $15 left in my account that I’m not able to close because the delete account process doesn’t work and no one will respond. I have been trying since DECEMBER. EDIT: Had to call, and a process that should have been able to be carried out by me in a few minutes was instead 15 minutes on the phone begging them to just delete it for me..OppStareVersion: 6.20.1

Missing my vehicle.Just got a 2026 outlander phev, it's not listed in the app. I'd send a support email, or open a low priority ticket but apparently chargepoint doesn't actually have any mechanism to contact them other than via a phone call. So, I resort to leaving g a mediocre review in hopes it gets acknowledged.Halon_1301Version: 6.20.1

Minimum Balance BSScummy money grubbing move to charge me extra to maintain a minimum balance. Only use this app because I have to with the charging stations near me..Scoobort31Version: 6.20.1

No WifiI’m not able to setup my wifi on the app. It worked perfectly before. Don’t know why it doesn’t work anymore. Tried everything on the support page..Dberni1Version: 6.20.1

Disreputable companyDo not use charge point chargers if you value fairness. I charged my EV for 4.96 and they put 14.96 on my credit card leaving them holding 10 dollars as a credit. There is no mechanism to refund the credit nor is there a way to remove my credit card. As an additional rip off you cannot disable the auto reload which will trigger if you drop below 5$. No one would have accepted this behaviour from a gas station. 0 stars..AhzorinVersion: 6.20.1

Fake newsWorst charge station ever.HannaGeorgesVersion: 6.20.1

BoycottDo not purchase! Stop working after a year….very difficult for replacement or repair…and I need to charge my Hummer…Their reply was ‘charge it with the included level 1 Cable’ which does not exist.Beware…Version: 6.20.1

Solid hardware, excellent softwareImpossible to reconfigure Wifi.OrbanVersion: 6.20.0

Auto chargeThey charged me $25 without any confirmation. They didn't send me an invoice for what the payment was for. I had to dispute their transaction with the bank..SymakovVersion: 6.20.0

Auto reload $100Recently it starts to reload $100 without asking user..Kenneth XPVersion: 6.19.0

Forced auto reloadThere’s no way to stop the app from charging your card automatically. In fact there’s no option to setup reload amount. So ChargePoint can chearge how much ever they want from your card and you don’t have control over this..PriyanthnVersion: 6.19.0

Stop forcing auto payments!!!!There’s no way to change auto payments to pay as you go in the app. Absolutely absurd! The amount taken has nothing to do with my charging habits. No answer from customer support. Pure scam!.Emanu_31Version: 6.19.0

Garbage companyAwful app. Awful chargers that don’t work. Awful company that just takes money from your card at any time. How is this legal.Geo Storm RacerVersion: 6.19.0

Moyen de paiementCette compagnie refuse les cartes de crédit Débit Visa… faut vraiment vivre en 2000… je pense à fermer mon compte.MartinD21Version: 6.19.0

Needs improvementIn filters > Vehicle Connectors, if you actually select a connector type (or your car), the result is nill, which is obviously nonsense. If you set the filter to be custom with no connector selected, then you see ALL the chargers. There is something wrong here. Then, needing to charge $100+ to repeat the ChargePoint card is not cool, to say the least. Why not charge at the time of charge? Like many gas stations do where they "reserve" a certain amount, and then only charge the real amount..Téo >Version: 6.19.0

10% of the time it works every timeMakes me want to sell my car.Marcel RytierVersion: 6.19.0

Continuellement des bugsL’appli fonctionne correctement, mais le serveur de ChargePoint a continuellement des problèmes. Impossible de mettre à jour ma borne au changement de système WIFI. Impossible de modifier le prix unitaire de l’électricité à la maison… toujours des erreurs de serveurs…. Depuis 2 mois …..Alber279Version: 6.19.0

ScamContinues to charge my card after single use, horrible interface. Feels like a scam. Avoid if possible ..Jake shmoozeVersion: 6.19.0

Executive charges to my cardAs recently they have changed their rules and every time you use a charger they charge you $50 for a level 2 and $100 for a fast charger. So like yesterday I was on a trip and used the level 2 charge 4 times and the charged my card $200. Even though my account had a 22.xx balance on it for a charge of 7.93 for the whole day. And still have not received been refunded the full amount. Typically you get a pre authorized and it would only charge you what you have purchasing, but in this case they are charging you $50 every time, regardless whether you have prepaid money in there app or not. Very unhappy!!!!!!.V_TuckerVersion: 6.19.0

Can’t use the appI have been having an issue with an app for a year right now. I can’t add the payment method. I called service team several times and they always apologize and say that they would resolve the issue, but the problem persist. The program and the charging stations are of no use right now for me..VladvictoriaVersion: 6.19.0

Terrible reload methodChargePoint has the most ridiculous reload method of all other charging apps. How does that make sense to reload the money based on the recent charging history when most people use the public charging stations when only travelling?.12qwe34poiVersion: 6.19.0

Used it in the past now nothing worksCan’t reset password - email not sent. Can’t create new account because fails after sms code, not sure why it needs it in the first place. Chargelab is so much easier.Mikes FurnaceVersion: 6.19.0

Automatically re charges $10Where’s the option to turn that off? It’s ridiculous that every time we charge the car it happens, what kind of scam you running?.AchinVersion: 6.19.0

Very badYou can’t get the 2024 model 3 in the app.Deepy KaurVersion: 6.19.0

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