BBC: World News & Stories Customer Service

BBC: World News & Stories Positive Reviews

A welcome break from US Media...Like all sources of News, it has its god and bad but then again that’s just what makes news what it is.......I do prefer fact oriented news which saves the writers opinion for the OPINION PAGES and I firmly believe that it is a Editor’s Duty to enforce such a policy, however today’s Media Outlets are more interested in getting a story out rather than fact checking. This condition runs rampart in the US and continues to cause great to grief. In general, folks want factual news and not ACOSTA TYPE BIAS.......whether it be directed at the Left or the Right..DaBKLYNKidVersion: 5.2.0

Very pessimisticThis app focuses mostly on the distressing news throughout the world. It repeats it ad nauseum. There is so much news out there, it would be good for this app to broaden its horizons. It gives a bit of news from the most "noisy" places (repeatedly), but fails miserably in wider coverage. If it's not bad news, this app doesn't cover it. Except of course for the little Royals. Now that's cute. The main problem that I have with it is that if you want to read one of the stories and you happen to be way down in the column on the story, when you finish reading it and go back to the column it puts you all the way back up to the top of the column instead of where you were. That is extremely frustrating have to go all the way back down to the bottom of the column where you were!!!.BotchybearVersion: 4.9

Bugs and laggingI don’t usually write reviews, but I’ve had this app for about a year and all of a sudden the app now lags and bugs out every time I open it. I cannot press into videos anymore, the advertisements always block an article when I’m trying to view it, and it takes me about 30 swipes upward to get down the page. Though the news is “REAL NEWS,” some of the people writing these articles have some pretty awful spelling errors... and that’s bad-let’s be honest. I hope one of the developers or admins will see this and make the app better as it once was!.BubbeleveVersion: 5.16.0

Version 2023 - Not an improvementI feel sad for giving three stars to an app that I loved and relied on for many years. The stars are for the BBC’s content. The app itself lost a lot of its usefulness for me with its last update. The My News feature that was removed, used to give me the ability to select several topics that were of my interest and quickly check them in the morning. The curated Topics feature tries to feed me news that I may not be interested in. In fact, some of the topics that I had in my list don’t show at all. This combined with the lack of a search feature, made the app almost useless..ComcastUser1134Version: 2023.0.0

Wrong end of day’s news.To more knowingly be able to assess the neutrality of news reporting (which should be the gold standard), this rating should have been after one has read the day’s articles with, perhaps, a more critical eye. Also, a simple 1 through five star system is ludicrous. In reading reviews, some focused on videos, some focused on bias, some focused on layout and presentation, some focused on breadth of coverage. It is easily possible to have perfect scores in one area, and atrocious in another. Does 3 stars mean great reporting, bad video? Or perhaps it means great video, poor reporting? What does the simple 3 star rating really mean, if anything?.OrchidDebVersion: 5.10.2

Good perspective; annoying bugIt’s nice to have a news source that has a broader perspective. I can get a variety of articles on US news, as well as a wide range of world news that’s unavailable elsewhere. Some reviewers complained that the news is “left,” but they don’t get that the rest of the world sees the current administration for what it is! However... as others have mentioned, after reading most articles, the app doesn’t return you to where you left the main page; instead it takes you back to the top, and you have to scroll back down to find your place. Annoying!.Solarbear16Version: 5.2.0

Best news sourceBest source for to keep up with US news and news from around the world. American news sources are SO inordinately focused on domestic news and Trump-idiocy news as to be boring and repetitive. Thank you. Would normally give 5 stars, but for the frequent app crashes that have become the norm over the last few months. Multiple crashes during one viewing session of about 30-45 minutes. Suggestion: When a new version fails to work properly, go back to a previous version that DOES work. Introduce newer versions only when they’ve been properly vetted..HAL|9000Version: 5.15.1

App has recently become glitchy when scrolling please fix! Otherwise great!!!I have ben using this app for years and its my go to for news. Unfortunately about a month or two ago, it has become somewhat glitchy when scrolling, maybe because so many people are using it now? I wish they would do an update to fix that, I can usually get it to settle down if I close out the app and re-open it. But, as far as content goes, this will continue to be my preferred method for news..FjjdhsgsggdVersion: 5.16.0

Discouraging AppWhile I love looking over the articles, the app has not been improved since its inception. It’s very annoying to scroll through the long list of available articles, find one to read, then when finished reading and going back to the list, the app takes you back to the beginning and forces you to scroll again through everything that has already been scrolled through and read. I wish the app would take you back to where you were on the list. There must be an algorithm for that, easily inserted into the app program..DagdonVersion: 5.21.2

Video CC not showingNot sure if it’s settings within my device, that I see no way of changing, but CC doesn’t show when videos are played in full screen. Wouldn’t be a huge problem except video automatically switches to full screen and won’t play any other way. Playback pauses if I click out if full screen. Clicking play pushes it back into full screen again. Terribly annoying bug. Other than that I still love BNC news. It’s my go-to source!.AtomthompsonVersion: 2022.4.1

Good app, could be betterTons of other reviews have touched on the pros and cons of this app, so I’ll skip right to my peeve. When I’m in an article and I swipe left to right, I want to go back to the list of articles (headlines), not the previous article in the list! I didn’t tap that article because I didn’t want to read it. I don’t want to have to tap the tiny little back arrow in the top left corner. I WANT TO SWIPE. This is a stupid design. Going article to article right to left, fine. But get me out of article hell left to right..KarateGirl22Version: 5.4.1

Video links broken now - updated.It seems like a change has resulted in any video within the app not being playable. This isn’t a geographic location issue as copying the link to story and opening it in Safari will result in that very same video being viewable. ETA. After a response from the app developer they indeed seem to have fixed this now. I have amended my rating to reflect this but have left the original issue posted for transparency purposes. Good job and thanks for the fix!.RrrrbbbVersion: 5.16.0

Readers can screen out garbage topics!Finally I can claw free from the suffocating American news bubble! This is an app which readers can set to screen out the garbage which clutters so many other news feeds. There is a “My News” section where the reader can choose the topics they want. No more football! No more American partisan bickering! No more hype pushing one or another insane social agenda! No more climate hysteria! Just news from all over the world..SeanFhear3Version: 2022.4.2

No “good news”The app itself is fine, but the stories are mostly negative angles on events or just plain negative events. For example, vandalism, deadly accidents, murders, hate crimes, etc. Politics comes in for it too where there are no positive stories on what the various leaders or governments around the world are doing, only negative or neutral ones. Unless you have a bulletproof psyche, the written content will get you down. Best to stick to the one-minute news video and just get the headlines. No wonder young people don’t bother with the news because it’s so depressing if you only read it from this app..TastybentoVersion: 5.2.0

Why such slow scrolling?I’d give it 5 stars because it’s the best news app I know of. But something has gone badly wrong very recently. It won’t scroll smoothly anymore. Slow and jerky and sometimes just stalls in the middle of reading an article. If I force quit and reopen, it’s fine at first—till I have to scroll again. Then it gets jerky again. Please fix!.MSS21Version: 5.16.0

Please fix location content messagesSome of the best journalism available however the ad designs are the worst I’ve seen. They frequently upset the layout of news stories and when playing before a video prevent the actual news video from playing. Also please show the ‘content not available in your country’ message BEFORE the 30 second unskippable video ad. I’d happily pay for an ad free version to avoid this kind of nonsense as it really detracts from an otherwise great news service..SailingbritVersion: 5.21.2

AnnoyedI have limited vision. I love your news service. The updated App really in NOT an improvement. Highlighted text to speech is un believably fast. Wile it's not on other apps. It locks up regularly. It's not as easy to use as the odd app. I don't like it! Why can't I just watch all the videos ? I also have trouble with the first page which is to be important news but it is very hard to us text to speech. Why do you refer to President Trump as. Trump. I don’t think it is proper educate. And shows a lack of respect. Not very British. James Gage.Jim-73Version: 5.15.1

Some issuesGreat reporting. This is my goto source, but I have some qualms. The biggest is the annoying tendency of the app to refresh to the top of the page whenever it wants as I’m scrolling through and reading various stories. By the time I get to the end I’ve had to find my place again several times. 2nd issue is that sometimes I come across articles that are a couple sentences long with no real plot or story. No video or links either. Just strange and somewhat frustrating when I start to read it because it sounds like an interesting topic..Jkegs.Version: 4.7.1

Please just let me pay to get rid of ads.I love the app, great way to browse news but please just let me pay to get rid of the pop-up video ads. If you just scroll past one it automatically pops up and starts playing and if the app is open even in the background it automatically starts playing audio if I hook my phone up to my car or Bluetooth and I have to force quit to get it to stop playing. This is so incredibly invasive and there are no preferences to turn it off. 5 stars once you let me buy an ad-free version..HansmolemonVersion: 5.19

BiasedI love the international coverage but the US coverage is very one sided. Recent example: The Trump administration have repeatable said his withdraw of troops is not a “Mission Accomplished” situation and the fight against ISIS has entered a new era. While I don’t like the decision, you keep saying he said they he said the fight is over. He said the caliphate ie the “country” of ISIS is defeated. His point is, and you know this is that they are going to be like Al Ciada, and the Taliban, still dangerous, but still there but a shadow of themselves, but you keep saying/implying Trump said it’s all over. You are misrepresenting, on purpose what he Said!.WitchparkerVersion: 5.4.1

Good Bites but SmallIt’s an easy way to take in a different perspective. I like the stories that are longer and more involved and mostly about individuals going through trials or tribulations. I do wish that there was more substance because most of the articles are very short. Maybe provide links for further reading? I do appreciate how news stories are linked to similar stories. I also appreciate the mix of content (videos, news, in-depth stories, radio, etc.)..Nesta maeVersion: 5.16.0

Updated reviewI learned to live with this app and appreciate the good things while ignoring those I didn't care for. BUT now you have added a stridently loud ad that unexpectedly bursts into noise as I scroll down an article. No way to stop it except exiting app. This one may prove to be something I literally cannot live with. PLEASE remove this intrusive ad. Bring back the old app. This one is pedestrian -- in trying to look like everyone else, you have lost what made you unique: order. Why do I need another news app that looks like all the rest?.KitanochoVersion: 4.7.1

Love the app, but hate loud barge in ad videosI have used the app for years, and it’s part of my daily routine. BUT recently, there not only have been more ads (like the FedEx ones) which I am OK with, but almost daily, and usually at night, while my partner is asleep, annoying loud videos suddenly start, which I haven’t found a way to stop quickly, except by shutting down the app altogether. Please eliminate this feature. It’s the best way to annoy this particular happy and long time user..ASB301Version: 5.19

Cannot Control Notification TopicsThough the application has settings for controlling the news feed shown within the app, I cannot find a way to control which topics are allowed to generate breaking news notifications. For example, I don’t care about the goings on of the royal family, those topics are not enabled on my news feed. However, that does not stop the app from sending me countless notifications on the subject that I have absolutely no interest in..MichaelS73Version: 2022.4.2

Content good, delivery poor at timesI assume this app takes articles written for the English market and edits them for the American market which is fine. However, in the process of doing so there seem to be some glaring errors that could be easily amended. I fail to believe this would be allowed under direct Beeb governance. Proof reading seems to have been thrown out the window along with spell check. Simple things that are actually quite important in an app like this. Anyway, content is good and somewhat impartial..Bill-tongVersion: 5.10.2

Somewhat slanted...Love getting the news from around the world. And the format is by far the best as far as news apps go! But I do occasionally wonder if what I’m reading about other countries are as leftist-slanted as the reports on Trump are. They don’t give him a break! As horrible as they make him sound, when he’s really been quite impressive, I wonder if the rest of the world is also happier than they’re sometime made out to be here. I guess take it all with a grain of salt and realize that people want drama and bad news. So news outlets deliver..Huntington84Version: 4.9

Bring back compact layout, please!The latest update brought layout changes that make it much harder to scan the top news items. Now there are large and small images, sometimes in one column and sometimes in two. The “compact layout” of the previous versions was perhaps more boring, but way easier to scan because of its uniformity. I hope the developers will bring back the compact layout, at least as an option!.Puzzled pandaVersion: 2023.1.0

Best news, mediocre appGreat news source, of course, but the app needs some work. The most annoying thing currently is the Google ads constantly covering the content. I’d say it’s about 30% of the time I can’t finish an article because an ad is covering it- this just happened in the last few weeks, so maybe it was part of a different fix. I also wish the swipe function was a bit more reliable- sometimes it skips stories on the headline page because they aren’t the same format, which is annoying, because I was intending to read it, but now I have to go back, scroll down, and tap through. I also wish they’d put transcripts up for their video stories- as much as I’d like the time to watch a video, reading is faster and more convenient most of the time..Bear monster 40Version: 2022.4.1

Up to dateThe BBC news is more up to date with many North American news events over the North American press as it doesn't have all the biases that they have Very reliable.Accountant on the goVersion: 4.5.0

BBC ReviewI monitor BBC for up to date news , world wide, and Russia, as most other media do not post sufficient detail on their website. Gary B.Badham BoyVersion: 5.5.1

BBCThis is the most wonderful app in existence..Richvanc1Version: 5.5.1

BBC and a CanadaAlways have appreciated the news presented by BBC. As a Canadian I always like to check out other points of view. The only thing I do not like is the grouping of Canada with the USA as North America. Cannot figure out why you do that when you don’t group all the European countries as EU. Canada and the US are distinctly two different counties..NadeneKKVersion: 5.13.0

Excellent outil d'information rapidePratique et utile toujours à jour sur l'information fournie..KizitofrVersion: 4.5.0

News without hypeBBC has the advantage of being a mature news service that evolved due to it’s exposure as the representative of a very global empire. Lately the app jerked a lot whilst scrolling. I just reinstalled and that seemed to help..AbascasVersion: 5.16.0

Reporting in CanadaI would have given a higher star rating if news reported in Canada were accurate. Instead when reporting on COVID-19 the BBC puts Canada in the same league as the USA. Canada has a 10th if the population of the US, it’s closed it’s borders with the US except for essential workers, and the US has 100 times the cases of COVID-19. Canada has done a great job in controlling this disease and is not seeing the increase in new cases now being experienced in America. Please BBC get the facts when you report about COVID-19 in the America’s!!.DC_31Version: 5.16.0

Feeling type castI like bbc news a lot I’m originally from uk living in Canada the only thing I would like to see is Canada separate from the USA we are nothing like them when people around the world read the bad news from the USA they think we are part of their charade please label us separately.Stephen harrowVersion: 5.15.1

Unbiased news is rare in our world. BBC is my first source everyday and I am in Canada And USADon’t ever change..Ron EvVersion: 5.10.2

A Great News PlatformThe GUI is very easy to use and, while I have had issues with the app crashing in its previous iterations, it is now very stable and user-friendly. I appreciate being able to tailor my newsfeed to include news from different regions of the globe and encompassing a broad range of topics..Outer Rim TIE PilotVersion: 5.6.0

Donald trumpIs there any way I can turn off US news so I don’t have to read any more about that egomaniac trump. In England the word trump means a fart! Nuff said..Jake CronnswadVersion: 5.6.0

Couldn’t live without it.Living in Canada we are inundated with every asinine utterance from our southern neighbour!.Jenni wrenVersion: 5.4.1

A reliable sourceA better alternative to American "opinions". Bbc actually reports news rather than gosip.Taggs51Version: 4.5.0

Do not updateThis was one of the last news app where you could have a compact view... no longer. Now it is just like all the other useless news apps: tons of big pictures, ads, videos... At least there’s still Reuters and to some extent the Guardian which have not completely sold out to the HDD crowd.NikonjkpVersion: 5.19

Poor choiceIt was a poor choice to remove the “my news” option. The ability to switch from top stories to customized content was a large part of why I used the app. Sadly disappointing and I will be looking for a different app..GeorgeSemeniukVersion: 2023.1.0

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BBC: World News & Stories Negative Reviews

Once great app now virtually useless to meThis was my favorite news app, before the recent upgrade and I used it several times a day to keep up to date with news on topics and geographic regions that are important to me. Now with the new upgrade, all that personalization had disappeared. The My News feature has gone, so I can’t find news stories on the areas that interest me, there is no customization available and I have to scroll through what the app decides I should see, rather than what I want to read about. I am in the USA and used to enjoy the BBC’s global perspective over the US news channels. But now I am presented with the same news stories as other channels. Also the news presented does not seem to update as quickly as before - there are “main headlines” in several categories that are 2-3 days olds which never used to happen. The only positive update - hence 2 stars rather than 1 - is that the videos tend to load and play more quickly and consistently. Before they would constantly get hung up on ads or just not play at all..PentheaCVersion: 2023.1.0

New Update Has Changed How I Get NewsThe app updated about a month ago to the new “modernized” format, and since then I have spent significantly less time on the app because of how poorly designed it has become. I’m not against changing the app if it would result in improvements to the user experience. However, I don’t believe that is the case. Issues I have with the current version are as follows: -The “My News” section no long appears, and none of the five tabs (“Top News”, “Topics”, “Popular”, “Videos”, “Live”) replace that functionality, making finding news in specific categories (e.g. “Gaming,” which used to have its own category) frustrating. -No way to set the topics of the topics tab, as far as I’m aware. -No search functionality, as far as I can tell after about a month. -The popular tab lists the top 10 most read articles, and it used to label them 1-10, now it does not, even though there is still always exactly 10. -Popular tab has the articles spaced much wider, only allowing me to view about half of them on one screen. -Popular tab used to display the category of the news article along with the time since last update, now it only displays the time. The only improvements to the app after the update are the addition of the “time to read” metric at the top of each article, and the fact that the overall look of the articles didn’t change too severely..Kikster68Version: 2023.1.0

Awful UpdateI have had this app for years. It WAS my favorite news app. I could control what I wanted to see with the My News section and focus on new information from Science, Technology, Europe, World, and of course my favorite football club. These options no longer exist and neither does this app on my phone. I am so disappointed in the new update. It was refreshing to be able to see news that gets lost in the usual repeating cycle that is mostly tragic news these days. Those options are gone. I can see everything on the new update that I see repeated on every other app or news channel. The update took away the most desirable and important part of the app; its ability to allow people to personalize it and see a variety of news and not just the headlines of the day. I live in the US and I used this app to connect with what was going on in the world as a whole..Mimi Mae9Version: 2023.1.0

One of the worst updates I’ve seenI’ve had a lot of apps and a lot of updates, but this one really takes the cake as one of the worst. Literally every new feature manages to make the app worse and less user friendly. Having to scroll all the way down, rather than easily pan across, the various tabs/subcategories is not intuitive, but this is just one of far too many issues to list. All the negative reviews from the past few days are really telling: this “update” is a huge step backwards. I’m happily switching to another source for my news until it’s fixed. Edit: I have now deleted the app after giving it a second try. The inability to even SEARCH for news articles that are not those “selected” for you is atrocious. And why are there entire sections on particular sports and hardly any news at all about the rest of the world? What a mess..SopKnVersion: 2023.1.0

Disappointing AppThis app used to allow you to choose your own news layout with articles arranged by topic in your preferred order. The new version has this feature removed, so now there’s just a feed of their top stories or by topics but with no way to hide or order the topics. Whoever is leading their app development should be demoted as removing useful features is not a way to serve people better. What in the world were they thinking?! (Heck just dismiss the project managers, I guarantee the developers desire to build an app they are proud of and would not remove their hard work for the sake of “stream lining” or whatever other buzzword the PM probably sold this useless vision on. I hope someone who cares reads this. You’re letting not only your journalists but your entire organization down by making poor choices..IgnesaltareVersion: 2023.1.0

Live Stream is terribleSave yourself the hassle of downloading this app. I was hopeful that the recent update would fix the live stream problems, but nope. I get about 15 minutes of broadcast and then the app pauses the stream and then ultimately crashes or hangs there expecting you to unpause it every few minutes until it finally crashes. Strangely I have had the same crashing issue of World Service on other apps too, so it is not specific to this app, but more specific to their stream, which is now no longer worth trying to listen to due to how broken it is. I know that the world wants broken up news reports instead of a proper stream though.....oh wait. I have been having this issue for over six months and no amount of bug reports has seen improvements made. Others in the reviews report the same thing and the developers clearly aren’t capable of fixing it or don’t care..KashandBiddyVersion: 5.12.0

How is this an improvement? Cost-cutting perhaps?New layout looks dated and scruffy. More importantly though why are my topics missing and replaced with arbitrary / generic topics? Where is the search function to overcome this limitation. Finally I see the following "topics" - Northern Ireland, Scotland, Wales and "Politics" (which I assume is the closest they can come to the United Kingdom in its entirety). WHERE is the "England" section and where is the UK/Britain section (on the BRITISH Broadcasting Corporation App)? Whenever any app changes its style, many folks will complain. I get that. Personally I think this layout is retrograde step. The lack of easily identifiable search function seriously compromises the utility of this app and the thought or lack of thought of leaving out an English and a British section is bizarre to the point of making one question the ability of the design team..Tompsk644Version: 2023.1.0

This used to be a great appTo be clear, this review is about the app and not the content. I’vd been using it over a decade because it was the only news app with credible content that organized the stories by continent. The old app also allowed you to customize the way the segments showed up and even allowed you to create custom segments based on keywords. With the new version the app has been completely butchered. Lacks any kind of customization and the stories are organized in a completely arbitrary way. I get the idea thar products need to evolve with the new users coming into the market but this pushing tried and true users… what an absolute shame. This app is now designed to work for people who want to mindlessly scroll for hours and kill time..JackoBGVersion: 2023.1.0

No Personalization, White-Centered, Fewer HeadlinesThe latest update removes the ability to search or personalize the app to highlight topics and regions relevant to the user. Half the topics are sport-related, and they’ve completely removed Latin America, Africa, Middle East and Asia as topics. It’s giving racism - prioritizing golf and rugby and Western countries over access to articles covering news on non-white majority continents. Where one used to be able to swipe through their preferred topics and quickly scroll headlines for a region or topic (economy, health, etc.), now the app lists all topics in one tab, it isn’t customizable, and you have to scroll through the topics in a predetermined order. Only two headlines are visible for each topic, and you have to click through to see more articles..LamihousVersion: 2023.0.0

Latest version is USELESSI loved the old format. In addition to the general news, I could select specific topics - archaeology, medicine, science, climate change, regional news for the UK and international and many more. Now I get a very basic selection, over emphasizing several sports I am not interested in. There is currently NO way to customize the topics to reflect my various interests . For example, after a significant search, I found a search button so I searched “archaeology” and got some uninteresting videos and various other links to things I can’t access in the USA None of the great stories about the latest UK and international discoveries that I enjoyed until this horrible new version was foisted on me..AllyL96Version: 2023.1.0

It’s 2023, why can’t I personalize my newsI used to love this app. With the new update, I’m not able to personalize what newsfeed I am able to view immediately. I don’t want to read about dozens of topics I’m not interested in. The reason I downloaded this app was because the news was credible, and easy to view. Now I have to dig through information that I have no interest in just to find a few articles I want to read. Unfortunately, this app does not support my current needs in obtaining pertinent information to my needs. I hope you guys change this in the future, and maybe I’ll download it again.MedelabarreraVersion: 2023.1.0

Buggy & Advertising IssuesWhen scrolling through articles, they will stack on top of each other occasionally and make it nearly impossible to click an article. Even worse are the advertisements. Previously they just slowed down the app to almost unusable rates. Now videos will automatically open without me clicking them as soon as they are scrolled into view, which I’m sure is against some rules somewhere. I even checked my app options and I have videos set to NOT auto open and to NOT auto play. You all really need to figure out your advertising problems in the app..MrRawrzVersion: 5.19

Scrolls back to top after you read an articleWhen you read an article then go back to the home page, sometimes the app will go back to where you were on the home page. Other times when you read, and go back to the home page, it will scroll back to the very top; it’s very frustrating when you were reading an article near the bottom of the home page, and you have to scroll all the way to the bottom again to read the next article, and find where you left off on the home page..Newest newerVersion: 5.15.1

Lousy new look, took great app and ruined itTo say I loath your new app is to say the sun sheds a small amount of light. If I could rate it with negative numbers I would. You took away all the functionality of the old app to apply glitzy and bling instead. No way to select the areas I am interested in reading, virtually impossible to find regions on less you happen to stumble upon a story from that region. I could go on at length but will not bore you. Please off the option of the old format to those of us who like to read our news without glitz. Frankly you have ruined my favorite news app and I will most likely delete it..Madtad1Version: 2023.0.0

Ads and video play are very annoying!I like the news stories and articles, but lately the ads just completely ruin the experience. The ads cover the articles that you’re reading and are very difficult, if not impossible to clear, leaving you with no choice but to close the app. This is very frustrating and I now question whether or not to just delete the app as it’s just too annoying to deal with. Video playback is very poor as well. Don’t bother with this app until they address these issues that i and many other users have been experiencing of late..ArtzestuffVersion: 2022.4.2

New update is not goodI gave it awhile to try and get used to the new ui but it’s just worse. I mostly have just used my news and the tabs are terrible. I got so much information quickly by seeing very small pictures and headlines grouped by custom topic. Now I have to do so much more scrolling and swiping. Often my screen is consumed ENTIRELY BY 2 STORY PREVIEWS while scrolling through the latest news. I don’t need preview pictures that large! Lastly the ads always seem to render after the content has loaded and there is no placeholder for the unloaded ad, creating an obnoxious shift in content once the ad loads and takes up pixel space. Please do something.Young_hysonVersion: 5.19

Hating the new user experienceAbsolutely hate some of the design choices they’ve made in the new app, especially how the app will hijack your reading experience and try to take over your screen to force you to view an ad - absolutely the WORST. When it does this (intermittently) I close the app and go elsewhere. Also dislike that there’s no longer a link to scroll back to the top of the screen. Finally there so much repetitive news and they’ve added more annoying animated ads. Not the high quality you’d expect from this institution..Cranky allergicVersion: 2023.1.0

Missing the old layoutThe new update has ruined the UX of the app. Gone are the options of what topics to follow. There are also fewer and smaller photos and lots of white space. In the same area that used to maximize the number of articles and photos, there is now dead white space. Now it takes much more scrolling to find articles. Users are forced to scroll past many articles that may not be interesting (in my case all of the sports articles) instead of having choices like in the previous version. The app is now broken when it didn’t need any fixing. Sooo disappointing!.No ads pls 22Version: 2023.1.0

New version buggy and useless.I’ve had this app for many years and use it daily. But this new update is horrendous. For instance you can no longer listen to live news while reading news articles? Why the restriction to only sound OR articles?? This is clearly not usable and should be fixed. Additionally I live abroad and used to have a setting delivering news from home. This new update has removed all options for personalised news, meaning I constantly have to navigate multiple mandated grouping and subsections to find country specific news. Im now (sadly) looking for another news station..Jlj4444Version: 2023.0.0

New Format Ruins the AppThe new format just rolled out ruins what used to be my go-to news app. You can no longer customize the topics you see. You will now read what they want you to read in the order they want you to read it. I gave it two stars only because the football and cricket and sports news is relegated to the sports section where the old format sometimes had soccer as literally 15 of the top 20 stories. Deleting the app and searching for another news source. Thanks for ten good years of reliable news, but it’s time to move on..DrKane1Version: 2023.1.0

Poor performanceApp is becoming increasingly halting and jumpy to scroll, to the point where controlling position is quite difficult and frustrating. An increasing number of stories aren’t actually ready to view when chosen, resulting in the dreaded “Loading …” status. There is no way to tell prior to choosing to read the article whether it’s one of them. I would gladly avoid them, were there a badge to warn of this or an option to omit them from the list. The “starting at the top of the list” problem when returning from a story greatly magnifies the frustration..Nickname.doCreateVersion: 5.16.0

Latest update rendered almost unusableI used to love this app, but their recent update has rendered the app almost unusable. I have to pull down the screen to refresh the Home Screen, and that doesn’t work the first time, half the time. The stories are so large now that you have to scroll a LOT more to see more than one or two headlines at a time, and it is just unpleasant to use now. This used to be my go-to app for news, but I don’t think I have the patience to put up with the current version anymore. PLEASE roll back or come up with something more user friendly!!!.Frenchiefan28Version: 2023.1.0

Category labels give Canada a bad nameIt’s frustrating to see news about Canada labeled under the category US & Canada. Canadians don’t consider ourselves American, and the chaos that ensues regularly in the US is not representative of Canada. It would be nice if our news stood on its own..BradleycrystalVersion: 5.26.1

Intrusive advertising & data breachesThe ads that this brings up are so spooky that I had to delete the app after many years. The info it is using can only come from my personal email and google maps tracking where I’ve been. Enough! Not worth the intrusion into my personal life..HffhhghVersion: 5.19

BiasedJournalists are supposed to be unbiased in their reporting..Gyfrhh'khhkgfcVersion: 5.19

Deleted!Dreadful update. This app was my go-to since 2013. Have replaced it with Reuters..Tilly859Version: 2023.1.0

Ruined an excellent appNo ability to chose topics of interest, or to find anything. Why can’t I choose the topics? Why no UK, burbling multiple other random topics? Why scroll to the very top for the menu and each and every time? Useless….Wiggs1034Version: 2023.1.0

Agree with others - rubbish update!! Fix itThe pictures on the App Store have no even been updated to the new and definitely not improved version. ROLL IT BACK!.Towsey1Version: 2023.1.0

So disappointed in upgradeUsed to love the ability to choose my news. New layout and lack of personalization make this app completely unappealing.Farrah HVersion: 2023.1.0

New app UX is sadly atrocious.The previous version of the app had its quirks but the UX was mostly sufficient across the board. This new look is unfortunately the inverse of that experience. There’s far too much white space for something that contains details on a smaller screen. Search is worse than it was. The news categories are less relevant and I can’t find my UK news from Canada or other customized content whatsoever. My use of the app has tanked since I updated. Please rethink BBC 🙏.DeviantiVersion: 2023.1.0

What happened?I have used this app for over 10 years and always really liked it, but I just downloaded the most recent update and now it is garbage! The removal of the “My News” section has completely ruined this app. The app only wants to show me news that it thinks I should see, and no longer shows my news topics that I selected. I do not like this at all. As it is right now, it is completely useless to me. Please change it back!.WheezierpigeonVersion: 2023.1.0

Used to be great!The latest update has taken away my personal news selections. Apparently the US & Canada section no longer exists. I may need to find a new source of news..ChegronVersion: 2023.1.0

Was good until last update - why fix what is not broken?It did exactly what I needed until that last update. It seems I can no longer configure it to my interests. They make you read or filter through everything whereas before I had it set up to the topics relevant to me. Had, used and loved the app for years, but have uninstalled after the update. Utter rubbish and if I could give 0 stars I would. Please put it back to what it was.Mum of 10 and 12 kidVersion: 2023.1.0

App hogConstantly runs in the background and you can’t turn that function off. Deleted it..Save your time, just deleteVersion: 5.26.1

STEALING DATAThis app says you can stop data tracking but will not allow you to adjust your privacy settings. Everything else in the settings menu works except for “do not sell my data” It’s just a dead button.DjskiebjaiqhfickwhelfucuwjVersion: 5.21.2

Annoying adsAfter using this BBC app as my main source of unbiased news for many years, the frequency of the same full screen UPS ad has got too annoying. Deleted!.Russx3Version: 5.19

Newest version ruined appThis app used to be my #1 source for news. But recently it’s full of adds that obscure some content. Then in the latest update, they removed carousel view. I loved being able to quickly glance through many stories sorted by region. Now the story headers are larger & I can only see 4 or so on my screen at a time (plus ads, of course). It feels frustrating and claustrophobic. I sense I’ll miss a lot of content and be forced toward certain stories more than with the old view. This is no longer an enjoyable browsing experience, so I’m out..Brie Anna 45311467Version: 5.19

Where are the pictures?Since the update before this one about a 1/3 of the pictures no longer load-ever. This latest upload didn’t fix the problem. Also, not impressed with the excessive number of grammatical errors, words written in the wrong order and miss used words, as in it’s a similar sounding word but with a completely different meaning and spelling. If you can’t even proof read your articles, what’s the chances you’ve checked your “facts.”.D160Version: 5.16.0

Biased newsBiased news.Rohit kadamVersion: 5.2.0

Misinformation in another GuiseErrors of deliberate non information, are one of Orwell’s precepts that BBC follows to a T. But a corporation funded by Saudi Oil money spreading its corporate legs for money is nothing new. The destruction of the English way of life is the new thing. You should be proud prostitutes..J knocksVersion: 5.2.0

Journalists not so muchLeft wing Marxist tripe.Lotusland49Version: 5.18.0

Bias reportingThe news largely published are one sided..Vkv*Version: 5.18.0

BBC is now a tool for leftist liberal propaganda.Having shunned values that made the UK a great nation this news agency is now for anything that is against traditional and family based values. What’s more surprising is that it now also cannot find any fault with communists like China..NatttterVersion: 5.15.1

Not worth watchingBBC news used to be a really good news source but the quality has steadily declined over the past few years. I would not recommend this app..Nigel mcCombVersion: 2023.1.0

New UX sucks….. can’t find how to customize topicsWhy are China and India the 2nd and 3rd listed in my topics list? I live in the US. I’ve got to scroll a long way to find items I’m interested in. How do I customize? If it’s there it should be obvious..CM-MAVersion: 2023.1.0

Latest Update isn’t that greatThe latest update of the app is not near as manageable and customisable as the previous versions. Can no longer set my own news feeds and prioritise what I want to see. Navigating this new app is not easy and makes it very frustrating to use. The content is great as always. Accessing it is not! Please add back the previous functionality and stop dictating what I should see!.StuWils82Version: 2023.1.0

IdiotsIn the bin waste someone else’s time.Virtual IntuitionVersion: 2023.1.0

What happened to the layout?I haven’t opened this app much lately and now it looks like a new app completely. Well, goodbye to BBC news I suppose..MountainroostVersion: 2023.1.0

My news is goneGreat content, terribly hard to find my topics of interest. Please bring back my news..Just saying?!Version: 2023.1.0

From 5 stars to 1 starI’ve loved this app ever since I’ve gotten a smartphone after Blackberry. It was the first app I would download every single time I would replace my phone…. Unfortunately, the latest iteration of this app has got to be the absolute worst. No search possibility, no customisation, front page news is sometimes more than a day old. I suppose it’s a genius move to save on the cost of hosting all these articles by having them curated? If really you want to break records in how bad it has become, just add a ton of adverts, especially those that look like genuine articles that asks you to flip though 60 pages filled with ads and never get to the conclusion … you will be able to bury the app for good. I’m expecting better from the BBC..LMMTL1Version: 2023.1.0

Won’t updateI have deleted and reinstalled this app sooo many times because it just will not update the content. I have an I-phone 13 so it’s not because I have an outdated phone. I guess I’ll just give up!!.DementianoVersion: 2023.1.0

New BBC newsAm deleting then reinstalling app every morning to refresh the app. Difficult to see myself continuing to do this every morning.Rodex51Version: 2023.1.0

Worst update ever!Update has stripped all the user functionality. Unable to control the news feed to filter out categories of no interest to me. What were they thinking? Absolute rubbish! How do I get rid of this trash and go back to the previous, functional, but flawed version. I have used this app daily for over 10 years. Now it is completely unusable. Please fix it before it’s too late to save your reputation..BhbH2009Version: 2023.1.0

Gone down the toiletBBC used to be my “go to” site for news. How they’ve changed. I’m not sure exactly when, but in their wisdom they decided to change the layout. Why try to fix something that wasn’t broken. The changes certainly didn’t make it better, in fact I’m at the stage Where I check other websites first and only go to BBC occasionally..WS45Version: 2023.1.0

What happened to My News?What happened to My News? I have used the app for years and had my news topics saved so that I could quickly hone in on the topics that were most of interest to me, but now that feature appears to have been removed. Having BBC choose what I see is not acceptable, I may be forced to delete the app..Asdf8520Version: 2023.1.0

No goodI get the same news every day. I have to delete the app and reinstall it everyday in order to get new news. Not worth the trouble..RubiatVersion: 2023.1.0

Great service app kicks you outI used the app regularly until their recent upgrade, the new app does not allow me to download an older version even though it says it. I have an older IPhone yet can use the NYT’s app etc. The BBC effectively blew off users who don’t have the latest phone, dumb move..SeacassVersion: 2023.1.0

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