Top Gear Magazine Customer Service

Top Gear Magazine Positive Reviews

New designContent is great but the new design isn’t the best.Big_TimeVersion: 2.2.55

2.x version not so good for older issues...Well, the new content looks and works great. But for the older issues it's gone a little downhill. There are two glaring issues for me: first, what happened to portrait view? That's the main way I used to read the mag. Second, the page flipping isn't as smooth as it was before; for example, if you're zoomed in and the page is fully moved to the right, an additional flick would move you to the next page. Now I have to zoom out of every page to go to the next one..HushypushyVersion: 2.1.34

Better but still annoying3.5 stars. They seemed to have finally figured out that having autoplaying movies with loud engine noises it not something everyone wants when READING a magazine. So at least now you don't have to constantly dive for the mute button when you decide to read quietly in public. The content and imagery is excellent but it's still wrapped in erratic, annoying and inconsistent design. Are you swiping up, down left or right to continue reading the same article this time? Why am I being told to swipe in a particular spot when i should be swiping next to the item instead? Why don't all images go full screen? If you can't zoom in to an image then at least make it enlarge. Thumbnail galleries are pointless. Plus, many more interactive "activities" to make every page more difficult to read. It's still forced landscape too (which as everyone knows is the most comfortable way to read on an iPad! Hope you all bought an Air!) but at least now they made the library forced landscape too so you are not spinning around. On the upside it's still far, far cheaper than buying a physical magazine subscription if you are in North America. So, pay less work harder to read it, or pay more and you'll be able to read it in more comfort and less time..ArkweldVersion: 2.1.59

Fantastic, BUT...If you love Top Gear, you owe it to yourself to check this out. All the content that you would expect, now in a cool new format. All in all, GREAT app and the content alone is worth the subscription price. HOWEVER, there is one thing about this App that drives me certifiably insane: Even after purchasing a subscription, there is no easy way to tell that you are, in fact: SUBSCRIBED. Issues still show up with a "Tap to Preview" stamped on top, and an ominous "Sign In" still shows up in the top left hand corner (apparently I need an account to something, but I'm not sure what)... Look, I realize that my OCD makes me nitpick, but these are simple UI changes that could just put your mind at ease (especially when you are spending this much money on a subscription)! Please, just make it easy for me to know that I'm getting the next issue, and I'm not missing something..UnPhiltrdVersion: 2.1.59

App Store purchases can't/won't sign inI love the magazine. Each issue covers an enormous amount of info in a fun-to-read format. I do have to dock 1 star for poor App Store integration. The app wants me to sign in and continues to show 'preview' issues. However, according to the developer website, App Store purchasers can't/don't need to sign in. If I'm a paying subscriber (yes), sign me in and remove the 'preview' bug..Huh?me?Version: 2.1.59

Great AppI've read some of the other reviews and I am wondering if I have the same App. I think this is the best magazine for iPad that I have used, and I have used quite a few. It was designed for use on the iPad and is not just the print version shrunk into tiny print that you have to expand and read piece by piece. It was obviously made for iPad and it makes it a very enjoyable interactive experience. Lots of links to pictures or videos, very nicely done..AnnoyedInMissouriVersion: 2.1.64

Excellent content!I'm not typically one to pay more than 99 cents for an app, so when my spouse purchased this for me, I thought he was nuts. WOW, was I wrong! I have been glued to this mag every day. The content is well written, the bonus footage is amazing, I just can't get over it! Stop reading my piddly review and go get it! If you're a TopGear fan like myself, you'll LOVE IT!!!.CamkekVersion: 2.1.99

Great interactive featuresThe magazine itself is fanatic but the app needs some work. It's especially hard to scroll up and down, it seems like it only works if you go in a perfectly straight vertical line, very annoying. This and the lack of zoom means only four stars but the content as alway is amazing and still makes it a worthy purchase..Jackh4795Version: 2.1

Doesn't Crash on my iPad 2...As the title says, it doesn't seem to crash on my IOS 1.6.3 iPad 2. Contrary to other reviews. I'm not a fan of not being able to turn my iPad in portrait mode while reading it, but I can live with it. I'm also not a fan on the animated GIF's in the magazine, although its a good concept, it seems to distract from what I'm reading..NajqnabVersion: 2.1.38

Amazingly designed interactive magThis magazine is designed amazingly beautiful with many interactive features like the 360 car interior view which basically a panorama of the interior of the car where you pan your iPad and looks as if you are in the car yourself. Conclusion: Very interactive. Great design. Worth purchase..Carbon_f1ghterVersion: 2.1.45

Great content, good execution, cheaper than paper!The content is fun, smart, and well done. The emag is much much cheaper than subscribing to the paper mag in the USA. While the controls can be a bit fiddly (I often find places it's hard to scroll or end up on the next page by accident), this emag is light years ahead of the very clumsy Car&Driver one..Wembley5Version: 2.1.59

Trouble with the old issuesThe new edition is great however as an existing subscriber for last 2 years to the hard copy I expected to be able to download the previous editions. I can only download for last 2 months and Abe earlier editions it requires me to purchase it again. Please look into this matter. Regards.73648Version: 2.1.34

Good idea, just not there yetGreat content. Newest issue, June 2015 is not optimized for the iPhone 6plus and does not fill the screen like the previous issues did. This is disappointing since the magazine looks good when it works right..BobbyCashVersion: 2.2.10

I love itI love that this is just a copy of the original magazine. It's a high quality mag that works well on the iPad. On thing I would ask is that there could be SOME marginal formatting for the iPad, make the text a little larger and we're good..C_vVersion: 1.1.0

Everything you love...Everything you love about Top Gear in interactive magazine form. Much more technical than the show but that is the strength of the magazine format. They can weave a lot of facts and figures into their clever writing and gorgeous photography..Kerosene HatVersion: 2.1.59

Great mag poor app.I can never log in to load issues onto other devices. Fantastic content with amazing photography..RB5TurboVersion: 2.1.64

Top gear magazineThe best magazine for car enthusiasts. Jeremy, James and Richard are always the perfect guys to write about cars and, as a matter of fact, everything around as well. Thank you guys for the best show and magazine..EdodylanVersion: 2.2.10

A few tiny quirks but still great!Wish I could zoom in on certain articles but other than that amazing!.Im no supermanVersion: 2.1.64

An App worthy of TG Magazine!I have a number of car magazine apps, but the Top Gear version is top notch, with the right balance of video, interactivity and article coverage. I enjoy it as much as the print magazine, if not more!.Eastbay_JVersion: 2.1.59

GreatThis really is one of the best digital mags, the writing is good and the interactivity is designed very well. I'm excited every time my notification comes up informing me there is a new issue..Joshuapm227Version: 2.1.45

Brilliant!I enjoy the English perspective and I'm a huge fan of sarcasm and dry humor so this is a perfect magazine. The app is very well done and the interactive features are top notch. Go on, give it a try..RedFT-86Version: 2.2.10

A must for any car enthusiastFantastic magazine for a Top Gear fan or car person in general. From the interactive videos to the magnificent photos, this is an A+ "magazine"!.ClizzyClainVersion: 2.2.10

Better than print or webGreat features. Much better than print or web..VulvaVillainVersion: 2.1.45

Love Top Gear Mag; Love the App as Well!. . .particularly that it is optimized for iPhone! I purchased the 6 Plus to replace my iPad and not many electronic magazines have an iPhone optimized layout. Well done!.MralandyVersion: 2.2.10

Why can I zoom some pages and not others?!?Excellent material, first class writing, but sometimes hard to see on an ipad mini. Some pages you can zoom in, some you can't. Oh well....Big sis36Version: 2.2.10

Awesome magazine, buggy as hell appThe magazine and stories are really great and entertaining to read. But the app is buggy and always has difficulty starting, remembering you or signing on. It works, eventually, but difficult to engage..IzzynatorVersion: 2.2.10

If you can't drive the supercars, drive the magazine.No problems on iOS 8 so far. Great use of hypermedia. (Is that still a word?).Fred6795Version: 2.2.0

Great online magazineThoroughly enjoy the magazine and look forward to receiving my weekly updates..RobnRonVersion: 2.1.64

Not just a scanned version of the printOne magazine that optimizes all the features of an iPad . Great job.HarizbVersion: 2.2.10

My FavouriteI read a lot of magazines on iPad and this is my favourite by some margin. The format is clever and content entertaining. Well done!.Gozar111Version: 2.1.45

Love the interactive feelLove how easy it is to get right into the articles with videos and more.CdncarguyVersion: 2.1.45

Great!Great app!.Cdkxw1255848Version: 2.2.10

OutstandingI really enjoy this App. It is dynamic, interactive and generally quite intuitive. It is a great combination of text, video and other mediums. Overall, and unlike most other magazine apps, the TG Team have taken one of my favorite magazines and really brought it to life. Well done,lads!!!.RayJayConwayVersion: 2.1.64

JustShortly: the best!.DTTDVersion: 2.1.64

Top gearTop gear is the best car show ever and British sports cars are awesome.Matt686Version: 2.1.59

Awesome experienceIf your considering trying a magazine on your iPad or just discovered a love of cars and literature, look no further than Top Gear Mag. This mag shows you how brilliantly interactive and three-dimensional content can be on the iPad while delivering a very full-fat reading experience. I'm sure the TG team could have just made a simple PDF style page turner but it wouldn't have been worthy of the Top Gear name. Of course there are some little technical niggles that you will occasionally encounter but once you encounter a review of the new Rolls Royce and discover you can look around at the entire high resolution interior of the car using your iPad gyroscope, any flaws suddenly disappear. I guess what I'm trying to say is that with The interactive mag for iPad, TG has created something that is quite simply: "Ambitious but (NOT) rubbish!" Anybody who reads this: BUY IT, you won't be disappointed. Also, kudos to the team responsible for this. If you keep up this level of quality, I'll keep reading..Callum SprouleVersion: 2.1.45

AmazingWould not go back to paper. Interactive stuff is great and adds on so much to the reading experience. Very stable on my iPad 2. Did not crush even once..Babus SVersion: 2.1.38

Fixed! Thank you!Newest update fixed the zoom issue, now I can read the text again. Thank you..Northman77Version: 2.1.34

Great but unstable.My keeps on crashing on my iPad..Fa_tanVersion: 2.1.34

AwesomeThe new looking is great for me.Works well on my Ipad.HyperMarisaVersion: 2.1

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Top Gear Magazine Negative Reviews

Constantly crashes.Version 2.5.1 constantly crashes at the splash screen when I try to launch it on my older iPad running iOS 12.5.4. It was running just fine before the latest iOS update. It works fine on my newer iPhone but why am I stuck downloading PDF copies, that are formatted for print, for offline viewing? It used to download the full-featured digital copy formatted for my device. If I wanted something formatted for print I would have subscribed to the print magazine. At least I wouldn’t have to squint to look at it! If the offline content doesn’t revert back to the way it used to be when my subscription comes up for renewal, you are losing a customer..De man of guysVersion: 2.5.2

RUINED!!!What have you done to this app?? It’s completely ruined!!!why is the picture quality worse??Why are all the back issues now PDFs?!?!?!?? I’m furious. There was nothing wrong with the previous version of the app so why did you have to mess it up. Fix this or I’m unsubscribing!.RuRu_JuniorVersion: 2.2.54

App RUINED by last updateLatest update ruined what was a perfectly good app. Can’t make it go to landscape mode (most convenient way to read in my opinion) and turning pages got slow and irresponsive. Will not renew my subscription.DamienecoVersion: 2.2.54

Can’t access subscription after latest updateRestoring my subscription is not working after the latest app update and I can’t access any magazines despite renewing ,y subscription!.NaimNassarVersion: 2.2.54

Now UselessDoesn’t recognize my subscription via iTunes and therefore won’t let me read any back issues. Will be cancelling mine at the next renewal which is luckily next month..WelshmaninCAVersion: 2.2.54

ReviewYou are always asking for one and it is a pain..You're pestering meVersion: 2.6.1

I can’t get to the home pageI can’t exit the current magazine! Please fix ASAP!.+stiggy+Version: 2.2.51

Great iPad content rendered unusable by updateI have enjoyed reading Top Gear Magazine in its printed form for years, but living in New York it was always expensive and late to get hold of. I couldn't help but think there had to be a better way. Apple rolled out the iPad and as soon as it was available I subscribed to the magazine through Zinio. Their rubbish delivery (late) felt like a step backwards, and I leapt onto the app distributed through Apple's Newsstand. All the waiting was gone and I could enjoy the magazine as soon as it came out. Hooray! Then came the latest update, and suddenly it's all gone very wrong. No portrait view? No zoom? I can only guess that they released this app without testing it at all. I'm sure there must be lovely features and lots of bells and whistles, but I haven't experienced any of them because they have rendered the magazine unreadable. Maybe it's all part of an upcoming episode of the show where Clarkson, Hammond. and May take it upon themselves to re-design the iPad app? I don't think so, because even the Hammerhead Eagle iThrust was better conceived, and tested according to the video footage of testing that the boys put together, and the Reliant Robin Space Shuttle was more successful. SORT IT OUT!.SeanK-DVersion: 2.1

Lacks refinement. Content much better than app (for that price)I choose the app because it's not easy to travel with 20kg of magazines. Or a gigantic crate with my dear Clarkson, May and Hammond stuffed in it. I still think they were the team I needed for a 10/10. Hope the 'new ones' will keep trying. As far as the app is concerned, not enough zoom and navigation possibilities on older issues. And, still, not enough on the more recent ones. It looks a bit like a 5 yrs old app. It does the job but not 1 % more. Petrolheads only. iPhone? If you are younger than 35 or have a 'macro view' button on the side of your head. Or glasses. Or both.FckEcoRatsVersion: 2.2.50

Ridiculous updateOther comments regarding the newly tiny fonts and forced landscape view are correct. Here's my issue - all previous issues have disappeared, despite using the "Restore All Purchases" fix suggested above by the publisher. After the automated response to an email complaint promised a response "in 24 hours," it took 3 days to get a form email asking me take all the troubleshooting steps I told them I'd already done (force restart app, restart iPad, uninstall and reinstall app). So now I get animated ads that I can't skip, but none of the previous content that I actually paid for..EwingmsVersion: 2.1

Doesn't work on iOS 8.1On iPhone 6 plus with iOS 8.1. When I first turned on the app it jumps right into topgear watches (one of the free issues I suppose). Wondering where the main screen is, clicked on one of the image, the navigation bar shows up, clicked on the back button, nothing happened. The navigation bar was gone, and further clicking did not bring the navigation bar back. Closed the app completely and turned it back on, only got a white screen and the app would never load from that point. Please fix..AntairezVersion: 2.2.0

The Brits do it againMuch like the Triump TR8 or Aston Maritn Logonda, they have taken a good working idea and added features that are neither needed or wanted, while removing those that were wanted. Lack of zoom, even though it says there is a zoom in the guide, landscape only, I wanted to read a magazine is all!! I hope that they look to the experience of the British auto industry, not exactly a great business and try to restore what we had. Until it is resolved I recomend that you stay with the old app! Do I really need to read Jeremy's editorial with fake background wizzing by? Don't think so..DanaspiderVersion: 2.1

Excellent content, awful appThe content is as great as you would expect if you're even considering a subscription. The app is awful. Half the the time, you can't figure out which way to swipe to go where you want. Up, down, left, it's crazy. And PLEASE PLEASE stop the auto playing videos! You open the app in a quiet setting to read for a bit, and all of a sudden the air is filled with the scream of a V12, shortly thereafter followed by the screams of people telling you to shut up..HokieIPadVersion: 2.1.45

Dysfunctional APP and support staffI purchased this APP in December 2013. I am able to sign in and am recognized. However, I am not able to access my paid subscription. The only option which appear are to extend my current subscription or to again purchase a single monthly issue. I have exchanged at least eight emails with the service and each time I am promised a fix is in the works. I still do not have access to my magazine and am out 25 pounds..AGPROTONVersion: 2.1.59

Only works with microscopeThe latest "patch" deletes all your current top gear magazines, leaving you the fun of restoring them again. And then, it's only in landscape with no zoom ability. What genius thought that taking away the portrait orientation was marvelous, and must be followed by making the type too small to read. And while we're at it, lets change the letters to the Cyrillic alphabet. (The last is an exaggeration, but you'll never know it because you won't be able to read anything.) At least we can look at the pictures, and guess what narratives should fit each review, perhaps making up our own. Yes, good testing is essential prior to release. In cars, and not surprisingly, in apps..VyrfalconVersion: 2.1

Slow and buggyVideos take forever to load - start and stop as data streams. Pages partially load, then stop. Love the magazine, but the does not unfortunately seem to be a working alternative to the print edition. The pieces that work seem great - has potential, but does not appear ready for prime time..AMAZING MARSVersion: 2.1.64

Has not worked since JanuaryI purchased a subscription in January 2014 and have not been able to access a single issue since then. I have contacted support and was told that "an update was coming". What a load of garbage. This was $35 USD and I have not been able to load even one single issue. Absolutely worthless..Scott ShermanVersion: 2.1.64

Content Great, App NotThe magazine content is terrific! The new app with all it's interactivity would be great also, if it ever worked. The app crashes constantly. I haven't been able to read the magazine for months for which I paid for a subscription because the app is so terrible..Mkos12Version: 2.1.38

No zoom after updateForced to read in landscape mode if you can call it that as you can no longer zoom in so text is to small and unreadable. Did someone test this at all I expected more.. Needs to be fixed ASAP as ready is impossible..OaussieoVersion: 2.1

Below averageOrdered a subscription last month but when the new month arrived it is not available for download (3 days into the new month). All subscriptions are automatically set to renew. Have not found what settings or who to contact will disable auto renew. Price very high for electronic media..PiperWarrior ZVersion: 2.1.34

C’mon already!This app keeps getting worse. I’m now regularly booted from an article out to the main app… and ALWAYS getting an article rebooted even when I’m away for a few seconds to type a message to someone. Enjoy the magazine, DETEST the app. ————- So… still frustrated but made my peace with supporting the folks who write for Top Gear. However, some major gremlins remain. The app regularly crashes, kicking me out to the main screen, where I need to restore purchases. If I am reading an article, I need to complete it in one go to minimize annoyances: if I leave the app, even for a second, it resets the article to the top of the page. After a delay of 2-3 seconds. Even when the app doesn’t crash, it regularly kicks me out to the main screen where I have to scroll to re-load the issue I was reading, then surf the menu to find where I was at… I suppose my M2 iPad Pro is too weak to keep the huge download in memory….PenziVersion: 3.1

Cant zoomIt's frustrating that you cannot zoom into the text....why must web pages be easier to use?!?!?.Late night Night hawkVersion: 2.2.50

0 starsBring back Clarkson, May and Hammond!.Connorw1993Version: 2.2.10

No zoom possible in some pagesThe app won't allow you to use zoom in some of the pages. cant read the txt in ipad mini. please rectify it..Hamid_aramVersion: 2.2.10

New update terribleWith the latest update you always need wifi to view current issues. It runs extremely slow and sometimes won't even load. Serious lag between pages as well. Latest update is awe full. Please fix or revert to the previous..NicoVDMVersion: 2.2.10

"Cannot update library...An error has occurred" . Welcome to iOS 8 w Top Gear app!.RouesVersion: 2.2.0

Poorly designedShould give option to mute the stupid app.Jane Monheit's fanVersion: 2.1.45

Not working with iOS7Since I've upgraded my iPad to iOS7 none of the issues I've purchased will display..Jpete204Version: 2.1.45

DisappointingWhat a shame, this looks like a promising app but I won't be able to use it. The magazines I buy can't be downloaded. Just gives me an error message every time.Supercow576Version: 2.1.38

Can't read on planes:(I'm happy you have finally created an iPad version of our magazine, but it has a fatal flaw: It craps out if you try to read it without wifi (3G). This means I can't read my magazines on the subway, on a train or on a long car trip. This for me is a deal breaker. It is exactly the opposite of what a publication s meant to be. Unfortunately I have just subscribed for another year. Honestly, if this not corrected I will be forced to cancel. Sorry guys.Loch ness1Version: 2.1.34

Still not fixed. Purchased magazines still missing.Why are they even capable of destroying entire digital collections? This represents everything wrong with digital publishing. Once paid for they should have zero access to my library. Also to note, the re-downloaded issues look like bad jpegs with jagged lines and compression artifacts instead of the previous ultra high resolution and quality they used to have. It's currently more convenient to download pdf issues than it is to purchase them legitimately. Please stop punishing your customers..Tectonic²Version: 2.1.34

Latest update does not work eitherBought 6m subscription through iTunes and downloaded Dec issue. It disappeared on last update and the cog-restore issues- procedure did not work. Today downloaded fix and still does not allow me to see the Dec issue I already had!.XPearl'Version: 2.1.34

Won't RunWon't run on my 1st gen iPad. The parts I can see look brilliant but overall a waste of money for me! Crap! I really wanted this too!.Kevin R HillockVersion: 2.1

Please fixUpdated the app, restored my purchases and now the pages are stuck in landscape mode....the writing is soo small that I can't read it! And you can't even enlarge the images or the writing!!! Sure I like to look at the pictures, but I would also like to read the articles! Please fix!.AJPCRZVersion: 2.1

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