Apple Store Customer Service

Apple Store Positive Reviews

App Store has an Update BugSince ios 18, the App Store is losing track of the updates. Upper right the account initials circle reflects how many app updates are available, and correctly counts down as each update is completed. But in the available updates section, as the updates are completing, the count down seems to skip a beat, so when they’re all done updating this number may still show a 1 or a 2 (upper right shows none). You have to manually slide the Updates section down to force it to check how many updates are available to clear the counter..SayvilleguyVersion: 6.2

Apple Store is the best i love Apple the way and i will always love AppleBest place to shop at in person and online I’m happy i got my iPhone 16 Plus delivered from them last year in November the delivery and shipment is very fast and great i love you apple fan workers a lot you guys are the best i also like the MagSafe wireless charger you guys it’s fast amazing it’s also one of my favorite Apple accessories you guys sell I’m also glad you guys sell New iPhones and Refurbished iPhones but personally me i buy brand new iPhones only because they last more longer and i always like to buy brand new stuff i hope i get to buy more Apple phones or Apple accessories from you guys be safe Apple workers and thank you for the help.Game Er loverVersion: 6.3

About the AppStore itself, not thisHeads up, you can’t really write a review on the App Store itself (the one this review was written on-) so I’m just writing it here. One, I think the App Store should be able to be reviewed like any other app can incase it has bugs, and two, I was writing a fairly long review on a app to tell them about how I felt about it (I use the app dayily, it’s called finch.) and randomly I got token out of writing it and all of my progress got deleted… this has happened twice but the first time is when I closed the App Store for two seconds to check something for the review I was writing (it was very long) and all of my progress got deleted. Please fix this!!!.1234 is a password-Version: 6.3

Virtues of In-App XYZ~The single most insightful concept Mr. Jobs provided Us with, can be summarized as follows: “Zero Trust” as the prevailing form factor!!! Mr. Jobs was absolutely correct. No government entity, No corporate entity nor Banking CEO cares about individual Privacy or Autonomy ~ The proof of this came to Me in the form of an AT&T email, declaring that I/My account was hacked during a massive data breach??? AT&T has NOT, as of this writing, identified for Me how the breach occurred; i.e., was the point of origin WiFi or Bluetooth etc…. I am free therefore to assume that downloading any App that doesn’t come from the Apple App Store is likely tainted with “trackers” if nothing else. And the emerging technologies that are being developed specifically for breaching both WiFi and Bluetooth are robust to say the least. Yes, even at this early stage of truly developing the Tech Ecosystem ~ This is how far ahead of the rest of the Tech world Mr. Jobs thinking was. And, it was crystal clear to this point way back then: Currently, the Bad Actors Control or even Own Tech ~~~.KLAPP_3Version: 6.3

Nicely designed store app. But Apple needs to support their own Order Tracking in Wallet!Love the experience of buying something through this app. Everything is neatly organized and communicates clearly everything you’re purchasing. However I wish Apple would support their own Order Tracking feature in the Wallet app and let us see the progress of our shipment there! It’s frustrating enough that not a lot of online merchants support it, and I can see why since Apple themselves also do not. Please update this app to do so in the near future!.John GregorioVersion: 6.3

No Dark Mode Icon?I use this app often to browse and purchase Apple products. It works great. As of recent iPadOS 18 which introduced a better dark mode experience with specific dark mode icons, this app has yet to update from the stark white background when placed into dark mode. For an Apple specific app, you’d think this would have changed by now? Nearly 99% of the other apps have, and this is updated on iPhone. It sounds like a small annoyance, but when looking at a home screen, or app drawer and there is a singular eye sore and from the developers of the OS itself… it’s a bummer..JmaeserVersion: 6.2

My problem is not with this appHello apple, I am not having issues with this app at all, but it’s the App Store itself. I had already purchased a game on here for free, but eventually I had to take it off my phone so I could update my phone. After I updated it, I couldn’t redownload the game because one of my families card information needed to be updated, but what does the card information have to do with redownloading a game I already had. So please explain this to me apple? Same goes for updating my apps that I already have..Et3poVersion: 5.23

The best, well thought out, customer focused and highly efficient.The absolute best, well thought out, customers focused and highly efficient way of doing things. I love this app. I deal with other apps, programs, softwares and various different computer system on diesel highway trucks and automotive application, and none can come up with the ease of use and efficiency of Apple. Apple has spoiled me so much that everything else just seems like it was developed by single IQ personnel. I wish everything was Apple and ran by their system..Ren-p.Version: 5.11

Please fix this!!Apple in general is a good working product and device, however I have some complaints about its child safety settings and systems. When you put the child safety settings onto any device, anything that is linked with an Apple login deletes. It’s erased, you can’t get it back, instead of blocking its use and erasing what’s under it entirely, you could add something that requires a parents approval to let you use an Apple login, or even any login to begin with. I really hope this is seen and gets fixed..Haylie and kaylieVersion: 6.2

So awesomeAwesome it’s just so good to look for stuff it’s so easy and fast like I need a pacific phone case and is there like you can find anything that’s Apple’s thing but not all technology which is kind of sad but still good though I would recommend it for everyone like it’s so helpful to me because I can find my stuff is it like a Madlib like a magnet or a AirPod that I can edit so I can put stuff on it I’m really happy about this and this is was a very great update so I think it’s perfect..Sonny236372Version: 5.20

Removing scam appsI agree w a few there, that in fact, a lot of scam pay apps shouldn’t be in Apple Store. Apple is a name held to a higher standard than most and people put their trust in apple and its products. Apple should be able to tell if apps are scams or not and not include them in their store. Don’t let us down Apple..and lose consumers trust in the products you advertise in Apple Store. People mostly believe if it’s in ur store they won’t be scammed. That’s seemingly not the case as a lot of us have learned the hard way..BetheZda1Version: 6.2

A iPhone ProblemPlease respond to this. I downloaded a third party app and whenever I click it, it says “Unable to Verify App: An internet connection is required to verify the trust of the developer' ... This app will not be available until verified.” Does anyone know how to fix it? I updated to iOS17 and I also trusted the app. Unable to Verify App: An internet connection is required to verify the trust of the developer' ... This app will not be available until verified..ChezdoodlelongVersion: 5.22

Would be great to see this run on iOS older than 15Some folks just have older phones right now, but making this app compatible at least with some features for older phones would be very helpful. For example, it can be used in an Apple store to help the specialist learn more about our phone, but only if the phone is new enough. Or to save a recommendation given in the store. Thanks for considering this update!.Ahavah ShirahVersion: 5.20

SuggestingAttention Developers, consider incorporating a banking system within the Apple Store app. This would allow users to contribute a portion of their monthly spending toward future purchases, such as a new phone, and potentially save for big ticket items over time. Such features can enhance the user experience and make planning for expensive purchases more accessible. Thank you for your attention to this idea..Katiemb2020Version: 6.1

The “automatic” updateWhy in the world do my apps NEVER just auto update?? Never all the way from the first possibility to the 11 iPhone (currently own) I have the setting to auto update and always have had it set to that but I have to go into the App Store hit my picture for profile and go to purchased apps, scroll through da h and everyone I have ever downloaded looking for the “update” icon. How ridiculous is that?? Maybe I’m not doing something right but I’d assume having that setting I wouldn’t have to do anything after that!!.MissouriroseVersion: 5.13

Improvements with the Apple appHey I tried ordering on the app some years back and there were issues like the order not clearing or going through when making the purchase plus too many glitches so you guys should definitely make better improvements on that so when people start buying stuff from the store online there won’t be any problems when ordering an Apple product of the customers choice..Q magnetVersion: 5.19.1

Apple PurchasesJust wondering if there’s a way to labeled the name of the Apple purchases so we can see what’s being deducted from our bank statements. For example I see a pending charge that says Apple and the amount but I don’t now if it’s coming from Apple TV, or a certain subscription that I purchase. I think each purchases should be labeled on what it is instead of me guessing each month..M.C.RegVersion: 6.2

Apple iPadThe iPad Pro has been on my radar since the last update but it is not available for the new version so I’m hoping that will work out well with my current iPhone as I am using the iPhone to get my iPhone and my phone is on my other phones and my iPhone and iPhone and I will have a little more time on the iPhone to do that and I hope you enjoy the rest today I hope you’re doing OK.Bibm booVersion: 5.24

Worst glitch ever that happens everyday every timeI’m on iPad and I like iPad BUT there is a glitch that happens everyday, and it is that every time I’m in a app I desapear from the app and I can’t use the app. I get so angry when it happens. Please fix or I will never be able to use the apps. And you really need to fix please cause I want to break something when it happens and if it’s not fixed I will break something so pleeeeeeeeeeeeeeeeeaseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee fix it. The iPad’s name is “iPad da Isabel”. Also my battery runs out too fast..Legal🌷🌷🌷🌷🌷Version: 5.16

I do everything on this app.Rarely if ever needed to go to the store. I buy everything using this app! It’s quick and easy. If you know what you like and what you need, this is perfect. I also feel if you order using the app, you’ll get better priority and shipping less times. If you’re just getting to know about apple products or aren’t tech savvy, then visit their store to learn more one-on-one!.Cat girl 2012Version: 5.12

No problems here!Not sure what most of the reviewers are going on about. This is by far the easiest app to use. You can search for applications, there are categories, you can see your subscriptions, which apps you have purchased that are abs aren’t on the phone. Looks like a lot of people are just here complaining about things they don’t like about iOS 15..Baldilocks73Version: 5.13

Laughing at most of the reviews because they’re not really app related!I’m sorry, but I can’t help but laugh as I read the reviews for this app because they’re not really reviews for this app! Most of the reviews are gripes and some praise for everything from customer service to experience with Apple’s products or even of the Apple stores themselves. The app is good, but the app’s reviews are meaningless..PhilliesPhanVersion: 5.24

NiceApple makes the best phones and tablets but the computers are not as good as windows.NgwilliaVersion: 5.8

Apple StoreBest app love all the new stuff and shipping is very reliable.Big Fish spinnerVersion: 4.3

NiceThis app is the best, Apple definitely makes the best stuff!.The man of acesVersion: 5.1.2

Great!The apple store has a beautiful look and I love all of the colors, photos and movements. Apple makes amazing stuff. One thing I wish there was is that you can choose all existing models on the compare model site.T.oastoVersion: 5.4

Apple store appThe Apple Store app is awesome awesome awesome awesome awesome awesome to use.Gooddog05Version: 5.5

Apple is the bestI love apple I want to kiss the person that made it.Kedarbryan8Version: 5.5

GoodVery reliable.DsesasvgVersion: 5.3

Dark modeSupport for dark mode.$.CoopsVersion: 5.7

IPadApple made it so easy to purchase and return old one, sent me box for packaging and couldn’t be happier, thanks apple.Bev1955Version: 5.10

AppGreat.Xxama14xXVersion: 5.8

Déçu j’ai changer mon iPad pour un plus récentJ’ai demander de faire le transfert des donner j ai 85 ans j’ai perdu beaucoup de casse tête que j avais payer sur mon autre iPad comment faire pour les récupérer merci mme Lucette Trepanier.Limo37Version: 5.16

Apple StoreCan you upgrade Apple store.Please upgrade itVersion: 5.9

HeadphonesHello this isn’t really a review to the ap but more to a product of theirs… so I have these earbuds I use by apple and I acsedently washed them in my pockets… AND I COULD STILL USE THEM!!! I would not test their water proof function but it’s just something cool I found out now TwT.French_bulldogs_r_cuteVersion: 5.12

Easy peasy!It makes purchasing new items easy and tracking your package is built right in. Pakow!.Dog BucketVersion: 5.12

Shareable discrete wishlist?I would love a shareable discrete wishlist I can receive gifts with!.Purple Sparkle EmpressVersion: 5.21

GudJst gud.X plane 11Version: 5.5

Perfect appVery convenient, simple and user friendly..AltahaomarVersion: 5.1.2

Great!I am thinking of the perfect laptop for my daughter. MacBook Pro really seems to come out for me. Touch ID and a very fast and smooth chip, this will last my daughter who is turning 10, 5 to 10 years! Thank you Apple..Joseph McDaceVersion: 5.9

Shop for educationCan “shop for education” be embedded into the app? This will be helpful that everyone can just shop in the app, instead of shopping through the website. I think this is the purpose for this app to offer convenience for Apple shoppers..LiangsjqVersion: 5.24

🫥🫡🫠🫤Great new emoji o and a tip for the who had the mini: Just go to the site on safari. It’s the same but no storage loss.JitteryCastle45Version: 5.15

YessssI hit the jackpot 🎰 best app EVER.LiA w .Version: 5.15

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.8

Apple Store Negative Reviews

Extremely Disappointed with Customer Service and Repair CostsI recently purchased a MacBook Air M3 in July 2024, and my experience with the company has been nothing short of frustrating. After a rain incident, some water got into my laptop, and I rushed to the store for help. Upon arrival, I was initially told that I needed an appointment, but thankfully, a kind staff member allowed me to see someone after noticing my distress. However, the technician took a long time to arrive and, when he finally did, his attitude was dismissive. He even joked about the model being an Air, not a Pro, before shocking me with a repair quote of 1,100! I wasn't the only one facing issues—there were others in the store with similar problems, which raises concerns about the quality of these products. The lack of genuine customer service and the outrageous repair costs have left me feeling extremely let down. I expected better from a brand with such a strong reputation. I hope the company improves its customer service and addresses these issues, as I certainly won't be returning anytime soon. I will switch all my devices to better companies my parents have samsung and we never have been through all this mess before i will not wait i will but my iphone and ipad as a trade in better company.Doniaaa18Version: 6.1

Needs more work; needs Vision Pro appIt would be inspiring to me and likely the developers to witness Apple pushing the boundaries of its technologies. This app serves as just one example where I envisioned Apple leading the way in digital shopping. However, the absence of a Vision Pro app is particularly disappointing. Moreover, the current state of the app limits customers’ ability to zoom in on marketing photos. While the pop-up boxes offer an immersive glimpse into display technology on the iPad, they are confined to a small box on a large screen. It would be commendable if Apple paid more attention to the finer details, design, and long-term usability of devices in the app. Lastly, I kindly request an update on when the order tracking feature in Apple’s Wallet app will be synced with Apple Store app purchases. Thank you for your attention to this matter..OKBoomer00Version: 6.2

Bad Apple serviceI am Apple loyal client for years but my recent experience with Apple service was horrible. I bought a Beats Flex and it died suddenly. I brought it to an Apple Store and they sent it to service. A few days later they told me that a mesh inside is missing and refused to service it unless I pay $59 (the headset itself is sold for $69 and you can buy it for $39 at BestBuy). It is ridiculous that I have no reason to open the earpiece to remove a mesh. They were not any reasonable in listening to me but insisted if I do not pay, they will not fix it, although they admitted the issue was with the bad battery. I could never imagine Apple having such a kind of service. I am very frustrated and it would be the last Apple product I buy..DacappstoreusVersion: 5.20

NOT HAPPY AT ALL!I have been told not to allow my old phone to accept software updates. After the relentless pop ups asking for the software updates, (and much to my hesitation) I did…and yes my phone, that I really liked a lot, and that was in perfect condition, crashed. And guess what… this multimillion dollar company has no one that is able to fix my phone! They offered to mail it off (for over $300) but no guarantee it could be fixed. If by chance they could fix it, it would be wiped clean and I’d loss everything anyway. So it worked, let the software updates happen and we crash your phone, and your are forced to buy a new one now! The old one lasted much longer than we thought or wanted! 😡 Not a very happy camper!.Who onewVersion: 5.17

Worst customer service I ever had…I ordered an iPhone 16 Pro Max paid in full on the pre-order. I never got the phone then afer that they told me I can go pick it up from the UPS location, when I get to the UPS location they were not able to find it and I had to call customer service… They never gave me an answer or where able to help me… instead of that they started guessing, at the end they told me they will be contacting me and that never happened…. I still don’t have my iPhone and they processed any refund so I had to open a claim with my card for the charge… THE WORST CUSTOMER SERVICE… I,ve been buying from apple since a long time but honestly I’m thinking to switch… really good products but TERRIBLE CUSTOMER SERVICE!.J. RdzVersion: 6.1

Great - Apple is a ripoff! Can’t update App Store because I can’t run iOS 13!Outrageous! Apple is not only extremely expensive — it is a frustrating RIPOFF! I own 4 iOS devices and a MacBook Pro. Now, my iPads are obsolete and no longer supported because I cannot install iOS 13, in order to update other apple apps that I have already spent a fortune on! Including Charging cables that change with every product upgrade. Your business model and markup is unconscionable and untenable. You are consistently proving to be a poorer and poorer product value for the for the cost. Do not mistake my criticism and product re-evaluation for some convoluted delusion of self entitlement—it’s not. The truth is you are nothing better than an opportunistic Carpetbagger! Good luck with that!.Blue-Moon-DragonflyVersion: 5.11

Do not purchase from here!!I missed the UPS delivery by less than 30 minutes (had to work longer than expected) and next delivery day is Monday (I’ll be at work) When I purchased the watch I had the option of delivery the next day or pick up from the store that day, d/t it being a drive in the dark and I can’t see well at night, I chose delivery, instant regret!! This has been the absolute worst experience!! I asked them to hold my package, I’d come get it (this was Friday around 3) well now it’s Saturday and UPS is closed. I asked Apple if I can get a refund and go purchase the exact same watch from the Apple Store that it an hour away, a refund can take 5-7 business days!! Ugh, I just need a watch!!!!.Thyens2Version: 6.2

(Cr)apple has been getting worse and worseHow many ios updates have you installed just to have another update to fix the one you installed the day before? Thats a flaw not in their technology but the company itself is flawed and will continue to be flawed. Innovation is lost with SJobs. You truly think SJobs would issue an iphone and then and give them a special letter just to extend the phone’s ‘shelf life’? Ie: iphone 6e. Who sells a phone and expects their customers to purchase the power cube separately? That is over a thousand dollar phone I’m talking about. Ghetto! So this app installation doesnt even work! Pressed it 20x’s and it just “reappears”. Ghetto!! App still unable to update and i have latest ios. Ghetto!!.Anti1....Version: 5.15

Basics don't matter anymoreApple as a company has gone downhill. They aren't even getting the basics right, like correct Weather data or voice to text (lately it's been riddled with errors). Their solution is always to just "upgrade to a new phone". Planned obsolescence may work for rich folk in California, but not the average consumer in the Midwest. Why does Apple deserve more of my money? I literally have all the devices. I can't afford to upgrade every single year. I need these things to last for a few years. But they are designed to eventually fail. Fact. Something tells me that Apple's time in the sun is setting. Consumers are tired of this cycle. Maybe it's time for a new CEO..MattastiQVersion: 6.1

Beware (no refund) Glow App blames AppleI recently downloaded an app that was supposed to be a 30 day trial. That didn’t happen, but was fine with the $2.99 MONTHLY subscription only to be charged for the YEAR. The app Glow says they would refund me but CAN’T because of the way Apple has it setup & that Apple would have to refund me. Apple flat out refuses to give a refund. Even partial refund. An Apple representative said that I shouldn’t email again because the decision was final & will not be readdressed. Highly disappointed in a company that I have been loyal to for decades for this lack of service. Also, the app didn’t function as it should have..Mlott27Version: 5.16

Lies about notification preferencesIt’s not every day you see one apple business unit ruining the user experience for the rest of the company. I have notifications for “announcements and offers” turned off for the Apple Store app, but lo and behold, today the app still pushes an ad for Mother’s Day items to me in the middle of my workday. I’m very disappointed by this experience and really hope this is a bug and not a sign that the marketing team is being given license to ruin user experience on apple devices. I am not interested in paying for something that interrupts my life with advertisements. I used to be able to expect way better from apple..WerDewohVersion: 5.19.1

Abominable BusinessI am unable to purchase a blue trackpad for my mother to match her blue iMac. I have a ton of Apple products, and my mom has quite of few now, thanks to my recommendation. After talking to several of apple’s support staff, they informed me they cannot sell us the trackpad to match her iMac—she had to have bought it when she bought the iMac! Unbelievable and completely unacceptable. Capitalism is a bottom-up command structure, not a top-down command structure. Apple—you don’t get to tell us what we can and cannot purchase. You should be ashamed of yourselves, but you won’t be because of all the blind yes-men that protect you from any valid criticism. What a shame..1chi5oVersion: 5.19.1

Still badly broken for someSomeone had the bright idea of having this app automatically sign into tour local iCloud account on the device. Well & good, but some users still have a separate Apple ID for iTunes & purchases, and we always will apparently, as Apple won’t let users merge accounts. There is no way that I can find to sign into a different Apple ID if you use one for purchases. There are directions at one point, but they are literally nonsensical. There’s a place in your iCloud settings where you can control which apps use iCloud- but again, this app doesn’t follow the rules and is unlisted. There is no way to send apple feedback on this issue besides reviews, as on the Apple feedback webpage, this app is not listed with the other apple iOS apps. UPDATE: you can now submit feedback in the app. Convenience over usefulness seems to be the working mantra for Apple these days, but this issue is especially aggravating. Punishing older customers for issues that they can’t control is extremely bad form..ArkanjilVersion: 5.9

Store > AppI did multiple trade ins of devices. The first device trade in kit was left in the rain; I had to request a replacement three times over two weeks to get it after being disconnected on twice. The other device trade in kit is stuck in limbo waiting for my new device to ship, which it has and been received. I’ve requested twice to no avail, and the last time I asked if I could just take the device to a store and was told no and probably wouldn’t get my credit through any other method. So I continue to wait and annoy support 1 month+. Would’ve been easier to drive the hour to the store than this..SpeedRacer86Version: 5.21

Bought a iPhone 13th max with dead pixelsWhen I bought my iPhone 13 Pro Max shortly after release, I enjoyed it. That was untill maybe a month later when I was watching Netflix in a dark room & when the screen went black & I noticed 2 very noticeable white pixels that did not turn black on that specific scene. Contacted support & they said bring it in. I said “okay” but life gets busy & the nearest Apple Store is 1 hr away & when I was trying to get this phone I had to go 4 days after another because they made it super annoying & hard to acquire said phone. All I want is a fresh phone with fixed pixels is that too much to ask?.Juan carlos alvaradoVersion: 5.18

So disappointedWell, I am not typically one to leave a bad review but I guess today is a first. Apple let me down today. My ten year old son made some bad choices, guessed and changed our Apple ID password and spent a thousand bucks on in-app purchases. Granted- we should have caught him that day of instead of the next day, but within 48 hours we had confiscated the phone and contacted Apple. They reviewed everything and gave us back $200. I reached out again with no change in results, and one last time for good measure. They aren’t going to budge. I get that we need to be accountable, but we are out $800 and I feel like they could have done more..AddicteddaveVersion: 5.8

Apple is only a Controlling mechanismI had to move from the states for health reasons. I Forgot my Apple ID password in November. Travelled to two countries in Europe to reset password . Both times at the Apple Store, they simply told me it can’t ever be fixed! I’m not even able to delete all and reset! No subscription services I have can Renewed, every minute, I get notification for entering my password continuously. Apple is a Joke that without the ID password, it works as a $50 phone. Shame on this monopoly company! My phone number has changed due to being away from the states more than 6 months:( so Now I gotta throw out 3 Apple devices ???!!!😢😢😢😢😢😢😢.EnslavedtoGodVersion: 5.23

KJV BibleTwice in the last week I have gone to read my king James Bible and an ad pops upFreezing the page that I can’t get out of so I had to delete it and re download it this time it was a note that said I was winning an award for doing great three days in a row which I could care less I just wanted to read my scripture and again the page froze up would not allow me to go into my scripture even when I try to get out of it it would not allow me to go back in I am not impressed you have some kind of bug is this Bible which doesn’t allow people to just read without interference and pop-ups that freeze the page!.Kehoe JPVersion: 5.15

The Apple Store App is bugged and fails to download Recent UpdateThis app does not work now because the download of the update fails and even a full restart of the iPhone 13 Pro Max fails to fix any of the App Stores Apple Store App update bug that makes it impossible to update the Apple Store App. And yeah, the Apple App Store App won't work on a previous version so it's just blocking new iPhone users from viewing their Mac Book Pro or other Apple Store Order details on their iPhones in real time... like they branded themselves as requiring customers to have to do... because Apple thought they were too good at Computer Science to fail this bad..MBB1984Version: 5.14

Pls update the ipad Air 1 genI have a ipad air 1 gen and I can't get new apps on it and plus it's dated back in 2013 and we shouldn't have to go through this and I'm tired of only playing the games that are on there it's not fair and I want to have a regular ipad instead of a outdated one if we don't get that update yourjust going mad dumb right now okay so please try to update it, it's boring and not fun bc there's nothing to do and Ik y'all don't sell them anymore by the people who still have one should have a update its not faire please fix it it boring to play and not fun.HohjjhhVersion: 5.23

Warning: Do not use the Apple Store appI hope I can reach a few people before you end up in a situation similar to mine. I ordered AirPods from the apple app, and pre-populated address on the app happed to pop up as I was making the purchase. I contacted apple right away and asked then to correct my order - they said they would and I had nothing to worry about. Turns out- the AirPods were shipped to the old address of a friend (since they no longer live there I could not just ask them to mail them to me). I asked apple for a refund and they told me I need to contact the local police. With crime in America right now- you know the police will not give a crap about my lost AirPods!!!!! I am so disappointed at apple. I’m down almost $300 and they will not give me a refund even though they assured me the AirPods would be delivered to me. Apple has grown so much they can probably afford to ignore lifelong customers. Will be considering making a switch to Samsung..Cire15aVersion: 5.19.1

Pre order for iphoneSo frustrated with Apple. By now you would think they could get it to work right! Every time there are issues. I did the pre order, but when it came time to place the order, I just kept getting error messages. So, I finally had to place a new order and now must wait an extra 3 weeks to get my phone. Apple doesn’t seem to care about the customer experience. By the way, the charge to my credit card was almost instantaneous! They made sure getting my money worked just fine! These continued failures drive me to consider alternative products..Apple-lessVersion: 5.21

Apple Store app & i13 are complete garbageThis app tracks you to death, shares info, says 'Apple' takes your Privacy seriously, load of crap… EDITED- ALSO Bought the iPhone 13...worse iPhone in yrs. CONSTANT BUGS-Without Bluetooth device connected there is no “red decline button” on screen so ur phone is taken hostage during an incoming call you don't want to answer UNLESS you unlock it & swipe away ALSO BT IS NON-FUNCTIONAL IF ALARM IS ON-SCREEN… Close-up camera worthless WON'T FOCUS (others same issue - My Galaxy S9+ has MUCH better camera overall regardless >3yrs older.) The internal App Library is worthless-NO sense. Also many other issues, but enough…..ScaudioVersion: 5.20

Jus my opinionApples getting a little ridiculous, especially with their low quality devices their making you pay 1,000$ for. When you know within a few days it’s going to be broken. Nothing I get from apple ever lasts,and im not rough with my electronics, but what really ticked me off is you have me pay a good amount for a new phone and then to find out you don’t even get the charging block with your phone and see ITS a ANOTHER 20$ to be able get this block and charge this said phone? I’m sorry but I don’t think I’ll be waisting my money anymore. Who knows what else they’ll try to gip u on next..Whosyou69Version: 5.14

Just why?Dear apple, Why force us to turn off “Live Photos” everyday? What do you get out of them, that makes you turn it back on every single day? I have to turn it off before I take a picture every day. It’s too much of an inconvenience to customers for it to just be a mistake or oversight. I’ve been an iPhone user since smart phones came out, but this and a couple other issues has me considering a Samsung for my families next phones. We’ve put up with all of your ridiculousness for years now, we even joke about how bad you are. Please do better if you want to keep your position..Mike40010Version: 5.19.1

Browsing is fine, placing and tracking orders is iffyThe app works fine for looking at products and has a nice UI. Everything else is hit or miss. When I place an order on the website, the app can never view it(Error: “Your order cannot be viewed on the Apple Store app”). It’s weird the a company as big as Apple can’t sync my web and app orders together. Then there’s also placing an order. Don’t bother using gift cards, they never seem to work. It’s always some random error. Overall just use the website to order..SeaboundAvianVersion: 5.24

Read the Reviews - Apples own App BlowsAfter using the Apple Store App for more the a decade, It is now broken and useless. Even more useless is Apple’s Customer Service and technical support. Be prepared to go into an endless loop with Apple’s auto attendant. After approximately 10 minutes, you may get a human. This human will transfer you to Goldman Sachs. Goldman Sachs will verify that the issue is on Apple’s end and transfer you back to Apple. At this point, the Apple rep will either disconnect you or transfer you to Green Dot Financial, why I don’t know. Green Dot will transfer you back to Apple. At this point there is a 75% they will just disconnect the call. And then you get to start over. Whoever oversees the customer support is incompetent and inept. But I’m sure they get a killer bonus by short staffing and logging in disconnected calls as a successfully completed service. Tim Cook is paid a ton of money, he should be held accountable to DO BETTER!.Rickh619Version: 6.2

Don’t buy through this app or onlineThe shipping times are very inaccurate, might take a week longer than quoted, in addition, if Someone at the warehouse steals your return, Apple won’t give you a refund. It’s been 3 weeks since the warehouse received my return and signed for it, yet Apple refuses to refund me, since I paid with apple balance through this app I cant file for a chargeback. Online customers are treated second class, just go in to the Apple Store in person if you don’t want to get burned. Such a shame Apple used to be worth the price, they don’t care about customers nowadays I guess..DCA12VVersion: 6.0

.Dear Apple, It’s not me it’s you.. Please stop slowing down my phone it’s really getting on my nerves, you slowing down my phone has now caused a many people to be sad (me, myself,I, and my mom for constantly hearing about this issue). If you have time (which I know you do you) you and your team should un slow down my phone because if you can’t already see I have the 14 AND that’s only one less year prior to the 15 (which if you ask me is not a lot of time). And you already have enough of my money(my mom and step dads money) from the multiple Apple products in my house hold. Bless up, yours truly Dasia..Animal lover especially dogsVersion: 5.24

Billing and shipping information changesI moved in July and changed my addresses on my Apple devices. In the order screen I manually input my new address as my shipping address. My order was still sent to my old address anyway. It’s annoying that my manual inputs are being overridden and that with all this automation changing my address on my Apple ID did not propagate to the rest of my phone or apples subsystems. Im waiting on a return or a cancellation, I’m not sure which because I keep getting different answers. And now I can’t even get to a store to replace the order because items aren’t in stock..CrøwleyVersion: 5.17

No Pay Pal...There is no way to pay with paypal and it doesn’t accept MasterCard debit. What a joke..Bret7600Version: 4.3

Ipad MiniSo I cannot install because I need higher than IOS 10 that my ipad will no longer support. So you dont support my 4 year old Ipad and I can not install apple store to see about purchasing a new ipad. Is this not one of you dumbest moves yet🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️.IamsadwithoutkijijiVersion: 4.4

App crashes after upgradeApple seems to be missing quality test Engineers. They can’t even verify if the latest release of an app loads successfully on install. What a shame for a trillion dollar tech giant. Apple - please add basic smoke tests when you release an upgrade. Test Case 1 - check if App loads.NishAndCooksVersion: 5.7

Go to the actual apple storeGo to the actual apple store.Sherk doo doVersion: 5.8

Looking for $$$ more every updateNow having notifications for arcade games, can’t turn it off, etc.é. It’s looking like Facebook a little more everyday.._.GtechbluesVersion: 5.12

Requires iOS 13, unusable on iOS 12Can’t use the app anymore. When I launch it, it blocks me from accessing the store and says “the app has been updated”, sends me to App Store. App Store says the app required iOS 13, but I’m on iOS 12. I can only “Open” the outdated, unusable version I have installed already, which worked just fine and has been killed by some kind of server-side check. Epic fail..Nec2607Version: 5.9

You TubeCould you please remove the YouTube app from my phone for me I barely visit it since I don’t like the format. I find fake, corny and mostly immature. Furthermore it is taking a lot of space on my phone. I tried to remove it lately. A male came on giving me very lengthy instructions that I had no time to write. Then I sent a message asking them to send me the written instructions. It didn’t happen yet!! Thank you very much,.Mecy4321Version: 5.9

Needs IOS 16.00I have an iPhone 7 and I tried using the apple store and it would always say it needs IOS 16.00+.Baller83737274Version: 5.23

Won’t accept my MastercardI can’t get anything. No way to contact support..Nicknameisme123Version: 5.16

SCAM, don’t buy anything! ReadBought an app for $10 a year ago with many reviews (scanner++) and it has since been removed. Called apple support to help me find it and all they said that is that if you can’t find it then it has been removed. So basically any app could be removed by the developer at any time. Since it’s past 60 days no refunds. What actually happened is after getting all that money they removed the app and rebranded again to ask for higher $. Apple said they don’t have any history or support for the apps. They don’t know which apps they have basically. Last time I buy any paid app on apple lol.LuckylegendVersion: 5.12

FrustratedI just found out that your Apple Store app is no longer usable on my 4 year old iPad with IOS 12.5 at it last update, it needs to be 13. To order a replacement cable I had to go on line and fill in more info which you already possess. Instead of 10 minutes, I spent 30. Your cart is not easily visible either..Faith StarlightVersion: 5.10

Why is everything so hardTrying to help an nope can’t find anything your Apple Watch app really needs some help cuz it’s not working properly at all my music is going crazy an won’t work I press on something an it glitches not happy.YourapblowsVersion: 5.12

Apple to buyI can't buy any apps from my phone???.Aniceta 68Version: 5.5

Night mode? Hello??🦉🦉🦉. That all white screen needs to be optional.Ishag4Version: 5.6

Does not support older iOSI cannot access the Apple store app anymore because I cannot upgrade to the most recent iOS. why not allow me to download an older version of the app, like every other app does.317537lyleVersion: 6.1

Something's gone awolI love the app and it works well. The only thing is that labelled buttons are still awol for those of us who use VoiceOver, in order to look up such things as specific accessories like chargers, cables, brands, etc within charging essentials. Also, there are no labeled buttons indicating iPhone models, iPad models, or iPod models within the filters and possibly everything else either. Please do something about this for those of us who use VoiceOver, as we can not be guessing all the time, whether or not we have tapped the right model or accessory or not, when looking for specific things for our device..WXR GuyVersion: 5.24

Blocked on iPhone SEI can no longer use the Apple Store because it requires iOS 16 or later. The older version of the Apple Store redirects me to update the app. And here I was about to buy more Apple products. Great New Year’s update. Ugh..Family arbuckleVersion: 5.21

To much moneyTo much money I need to sell an arm and. Leg to get AirPods L.GooselayerVersion: 5.21

Worst experience everI will never buy anything from Apple and will not invest in them ! It’s just unbelievable. I bought some thing and it broke in one month. I reach out to them wanted to get a replacement or a refund and they were like oh you know 14 days passed you cannot return anything. excuse me? Only this year I spent about 3000$ ! They don’t have any customer service and none of the customer support. I think I will choose another company for such big amounts of money..Ellllie29Version: 5.20

Low availability of productProduct always sold out when I want to check out!.Ger97Version: 5.17.1

Mise à jourIl m’est impossible de faire la mise à jour. La fonction cherche à se mettre en place, sans succès..GereauktVersion: 5.14

Awful customer service.Bought a Mac book air last November and it just stopped working after a little over 1 year of use. Customer service is awful, not willing to help at all. They have expensive products with zero quality or care for their customers. Wouldn’t trust this brand!.ALorraineDVersion: 5.14

Charging cord malfunctionOur charging cord caught fire and despite saying you will help you have done nothing. Cabinet in my closet burnt. The situation could have been much worse..Khrs75Version: 5.13

Fastest delivery 😂😂Worlds fastest delivery 🚚 by apple’s only in 50to 60 days 😅😅…..6400jgdVersion: 5.13

Apple sucksBetween a 2 year old phone that has a home button doesn’t work & they are telling me it will cost me $200.+ To fix it because warranty expired 3 months ago and an ipad that can’t be used anymore because I don’t have a computer with windows 10 to restore it or go to the damn store that too far to go to by bus. I’m totally disgusted in Apple right now. Garbage!.Redz fast carVersion: 5.13

App Won’t updateMy app say there is an update and sends me to the App Store. But unable to update. I click the link to update, it thinks a few seconds then the update button reappears. I’ve tried on 5G and wifi. No go….Motorist899Version: 5.12

BadI did not get my stuff and the app is completely a lie.∱@n☾¥ ∱☯n☨$ ᒪ☯✔☰☈Version: 5.12

Super Disappointed..I’m unable to use this app on my iPad Air because I cannot update above iOS 12.5.3 and buying a new iPad is not possible.. Could not even write the review from there.. Since I only shop using my iPad, you have cut me right out of your market.. you should open up your app to include ALL users.. :(.*Firestar*Version: 5.12

Wow.This is so crazy. I’ve been through 3 iPad pros because my charger ruined my Ipad I think u should change your chargers back to normal and never go back to the ugly crusty musty charger please see this and give me a free charger my I paid 7,000 dollars for an iPad this is so bad..Love it 🙈🙈Version: 5.12

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 6.8