Apple Store Customer Service

Apple Store Positive Reviews

Great but…This is a very helpful app, I love that all my devices are already loaded in there and that all other compatible products default to each when browsing, saving me time and headache. I love the option to save lists, but unfortunately it doesn’t work. Several times now I have made separate saved items lists only to find they’re completely gone when I return. How is it possible that the company that pioneered the use of the cloud doesn’t use the cloud to remember their customer’s saved items in their own app? Baffling. Other than that I love to see which third party products are featured in the app before I make my final decisions as in my opinion, having something that is endorsed by Apple gives me a little bit more peace of mind when making expensive tech purchases. The tab where you can explore what’s happening at the Apple stores near me, etc. is also a fantastic one, so I can learn more in depth info about my products..GrsrbrVersion: 6.5

Apple TV bait and switchI purchased two new Apple Products this year. Each one constantly sent notifications to use THE FREE APPLE TV APP. Seeing the ad the first time, I attempted to use the free year, but was only able to watch Apple TV once. It then disappeared, AND I never was able to reactivate it. After buying a new IPad, I wanted to try the Apple TV for sure, so I set it up.. I could never get it to work on my TV, so never used it at all. The problem, I inadvertently signed up for an App called AIR APPS PRO. This began charging my account $4.99 A WEEK! Since I occasionally make purchases, I didn’t pay much attention to this, but finally realized it was recurring weekly. I have spent an hour cancelling this, second attempt as the first one was not successful.. I finally called my bank and made a formal complaint. When I tried on the Apple end, I got the message there was no charges available to dispute, I called the phone number and the message said No representatives available, call could not be completed, and they sent a text to the dispute page. My bank easily credited these charges back, helped me ensure the subscription was cancelled and hopefully will send a message to Apple, but I doubt it. This is a pure scam, and I hope this helps just one person avoid even one weeks charge. I’ll skip Apple TV for now, delete the free year on principle, don’t use it anyway. It is one thing to subscribe and forget to cancel, but to have an app attached you don’t want or need I call fraud. Hope this review helps. CAVEAT EMPTOR.Trum4455Version: 5.10

WHERE IS MY IPHONE 11?! BRING IT BACK!!First of all, I loved iPhone 11. It was the perfect iPhone with the best quality and size for me. The best of the bests in general. I do not get why Apple would discontinue the best iPhone ever invented just because of a new release and because of that, I am utterly disappointed in Apple. Don’t take offense, it’s just me, I just hold a huge egoistic grudge. After so long generations of phones, a person like me with BIG OCD, thought I had found the perfect phone that would long a lifetime until the day I didn’t need it anymore. I had it all planned out: if my current phone stopped functioning goodly, I would go to the Apple store every 2 years with the coverage and buy a replacement or just buy a new iPhone 11 and so on. One of the Apple specialists, Sam, told me Apple discontinued iPhone 11. You don’t understand how shocked, baffled, sad, (you name it,) I was when I learned of that. I’m not trying to exaggerate it, I really was. I was THAT sad. If I wanted any other iPhones, I would’ve bought the newest release from apple, iPhone 14 or any other but THAT is not what I WANTED. iPhone 11 fit perfectly (literally) on my hand so I loved the iPhone solely because of that reason. Thanks to Sam, the specialist, who told me there were other models with the same size as 11, I was immediately in relief. So now I’ll be medium-happily buying a 13 very soon! P.S. I still want iPhone 11 back. 13 will just be a replacement until it comes back I guess. (IF it even does…) :(.Where is india?Version: 5.17

Your ads are in the wayHi. The App Store have lots of fun games that we all pick through to play. The games we choose to play are fun. However the ads that stay at the top or bottom of the game are in the way of scores and sometimes where you have to click to play. I’m not understanding why they are there while we are playing when it’s so many ads after each time we play a turn. Also sometimes in the middle of a turn an ad will interupt the game. Can you guys please consider removing the rectangle ad at the top or bottom of the games while we are playing. Everyone can’t afford to go ad free. I would have given 5 stars but I took one off for this reason..AmeraDt1970Version: 6.6

Needs an updateI love Apple and everything, but there needs to be a slight update when buying something. I bought my bsf a iMac computer, and she used my card. But not thinking, to even put all my info in far as billing address. She ended up putting hers and Apple took my money, but then said they didn’t because it was pending. And I’m like how because it say it took it. But anyways when someone is doing something like that on the website, it needs to be an immediate email saying wrong billing address. So we don’t be no problems. Like I understand theft is out there and people scam A LOT, but it needs to be some type of alert that says “Not matching billing address”…even though the error was on our side because we wasn’t thinking in that moment because it’s common sense. But maybe that can be changed in the future..Nynini91Version: 6.5.1

Hi! This isn’t a review about the app, but I will write it anyways.Apple products are amazing! I have had 3 iPhones so far since my first one 2 pairs of AirPods since my first pair, and 1 Apple Watch, and they all have worked amazingly and still work amazingly! I have no problems with Apple products! Messages send well, and they also send fast. The App Store has all songs, and if you’re like me and don’t like listening to the explicit versions of songs, they put an E beside of each song to warn you, and you can always put after the search of each song, clean. For example, “Air Force Ones by Nelly clean.” (I used that specific song because I know it’s not clean.) and you will find the clean versions! So, yes, they have clean versions! I feel this is the best device brand on the market. Also, safety is AMAZING! They ask for your Face ID, but if you can’t get it to detect your face, type in your 4-6 digit passcode! Also, misspelled words are auto corrected! Also, usernames and passwords are in settings, but require your face ID and passcode. Also, they update often! They really put effort into the devices they design and make. Also, AirPods are amazing, too! They charge in the case without plugging them in! (You must charge the case, though.) PRO TIP: Tap on the AirPod to change the song! Say you want to listen to the next song. Tap on the right AirPod. Say you want to listen to the most recent song. Tap on the left AirPod. Also, the emojis. They look amazing! And also, there are plenty to express your feelings! Also, THERE IS NO CONTACT LIMIT! NONE! Add as many as you want! Also, Siri has no limit, either! Siri will tell you jokes, roast you if you are in the mood for a roast battle, (They aren’t offensive, though!) compliment you, show you pictures of things, tell you the weather, call, FaceTime, and text people for you, tell you stories, give you writing ideas for if you want to write a book or something, open apps for you, play songs for you, give you directions to a destination, etc.! Also, Apple Watches can track your steps, tell you the time, you can see the weather, contact people, etc.! Keep up the hard work, Apple!.StayGold_Ponyboy1965Version: 5.19.1

I’ll be doing too muchI’m really tired of every time I turn around. It’s a new update. This is getting ridiculous. How many times you update a phone Period not only that you switch and change everything so much instead of you fixing the stuff that needs to be fixed. You’re constantly changing and messing with stuff that doesn’t even need to be bothered with. Why don’t you fix it where you stop putting so many apps on the phone eating up the storage and then wanting somebody to pay for it or blocking people from being able to use the phone because you want them to pay for more stuff like it’s ridiculous and it’s not fair and I hope that somebody’s gonna put a stop to it..ZoeybangbanksVersion: 6.7

Apple Store is the best i love Apple the way and i will always love AppleBest place to shop at in person and online I’m happy i got my iPhone 16 Plus delivered from them last year in November the delivery and shipment is very fast and great i love you apple fan workers a lot you guys are the best i also like the MagSafe wireless charger you guys it’s fast amazing it’s also one of my favorite Apple accessories you guys sell I’m also glad you guys sell New iPhones and Refurbished iPhones but personally me i buy brand new iPhones only because they last more longer and i always like to buy brand new stuff i hope i get to buy more Apple phones or Apple accessories from you guys be safe Apple workers and thank you for the help.Game Er loverVersion: 6.3

Virtues of In-App XYZ~The single most insightful concept Mr. Jobs provided Us with, can be summarized as follows: “Zero Trust” as the prevailing form factor!!! Mr. Jobs was absolutely correct. No government entity, No corporate entity nor Banking CEO cares about individual Privacy or Autonomy ~ The proof of this came to Me in the form of an AT&T email, declaring that I/My account was hacked during a massive data breach??? AT&T has NOT, as of this writing, identified for Me how the breach occurred; i.e., was the point of origin WiFi or Bluetooth etc…. I am free therefore to assume that downloading any App that doesn’t come from the Apple App Store is likely tainted with “trackers” if nothing else. And the emerging technologies that are being developed specifically for breaching both WiFi and Bluetooth are robust to say the least. Yes, even at this early stage of truly developing the Tech Ecosystem ~ This is how far ahead of the rest of the Tech world Mr. Jobs thinking was. And, it was crystal clear to this point way back then: Currently, the Bad Actors Control or even Own Tech ~~~.KLAPP_3Version: 6.3

The best!I don’t think there is a better product on the market than Apple. Not only are the products amazing, but the technical help is one of a kind. They have people that actually know what they are doing, and more than not, they can work anything out. I have been an Apple customer for over 30 years, my first phone was an iPhone and that is the only phone I have ever used. Thanks Apple for making my life easier to bear, and in my eighties now I will stick with Apple until my end. Thanks for making my life more enjoyable..Missy A.Version: 6.5.1

No Dark Mode Icon?I use this app often to browse and purchase Apple products. It works great. As of recent iPadOS 18 which introduced a better dark mode experience with specific dark mode icons, this app has yet to update from the stark white background when placed into dark mode. For an Apple specific app, you’d think this would have changed by now? Nearly 99% of the other apps have, and this is updated on iPhone. It sounds like a small annoyance, but when looking at a home screen, or app drawer and there is a singular eye sore and from the developers of the OS itself… it’s a bummer..JmaeserVersion: 6.2

Please fix this!!Apple in general is a good working product and device, however I have some complaints about its child safety settings and systems. When you put the child safety settings onto any device, anything that is linked with an Apple login deletes. It’s erased, you can’t get it back, instead of blocking its use and erasing what’s under it entirely, you could add something that requires a parents approval to let you use an Apple login, or even any login to begin with. I really hope this is seen and gets fixed..Haylie and kaylieVersion: 6.2

App Store has an Update BugSince ios 18, the App Store is losing track of the updates. Upper right the account initials circle reflects how many app updates are available, and correctly counts down as each update is completed. But in the available updates section, as the updates are completing, the count down seems to skip a beat, so when they’re all done updating this number may still show a 1 or a 2 (upper right shows none). You have to manually slide the Updates section down to force it to check how many updates are available to clear the counter..SayvilleguyVersion: 6.2

The best, well thought out, customer focused and highly efficient.The absolute best, well thought out, customers focused and highly efficient way of doing things. I love this app. I deal with other apps, programs, softwares and various different computer system on diesel highway trucks and automotive application, and none can come up with the ease of use and efficiency of Apple. Apple has spoiled me so much that everything else just seems like it was developed by single IQ personnel. I wish everything was Apple and ran by their system..Ren-p.Version: 5.11

So awesomeAwesome it’s just so good to look for stuff it’s so easy and fast like I need a pacific phone case and is there like you can find anything that’s Apple’s thing but not all technology which is kind of sad but still good though I would recommend it for everyone like it’s so helpful to me because I can find my stuff is it like a Madlib like a magnet or a AirPod that I can edit so I can put stuff on it I’m really happy about this and this is was a very great update so I think it’s perfect..Sonny236372Version: 5.20

Shop for educationCan “shop for education” be embedded into the app? This will be helpful that everyone can just shop in the app, instead of shopping through the website. I think this is the purpose for this app to offer convenience for Apple shoppers..LiangsjqVersion: 5.24

Apple StoreBest app love all the new stuff and shipping is very reliable.Big Fish spinnerVersion: 4.3

NiceThis app is the best, Apple definitely makes the best stuff!.The man of acesVersion: 5.1.2

Great!The apple store has a beautiful look and I love all of the colors, photos and movements. Apple makes amazing stuff. One thing I wish there was is that you can choose all existing models on the compare model site.T.oastoVersion: 5.4

Apple store appThe Apple Store app is awesome awesome awesome awesome awesome awesome to use.Gooddog05Version: 5.5

Apple is the bestI love apple I want to kiss the person that made it.Kedarbryan8Version: 5.5

GoodVery reliable.DsesasvgVersion: 5.3

Dark modeSupport for dark mode.$.CoopsVersion: 5.7

Perfect appVery convenient, simple and user friendly..AltahaomarVersion: 5.1.2

HeadphonesHello this isn’t really a review to the ap but more to a product of theirs… so I have these earbuds I use by apple and I acsedently washed them in my pockets… AND I COULD STILL USE THEM!!! I would not test their water proof function but it’s just something cool I found out now TwT.French_bulldogs_r_cuteVersion: 5.12

IPadApple made it so easy to purchase and return old one, sent me box for packaging and couldn’t be happier, thanks apple.Bev1955Version: 5.10

AppGreat.Xxama14xXVersion: 5.8

Déçu j’ai changer mon iPad pour un plus récentJ’ai demander de faire le transfert des donner j ai 85 ans j’ai perdu beaucoup de casse tête que j avais payer sur mon autre iPad comment faire pour les récupérer merci mme Lucette Trepanier.Limo37Version: 5.16

Apple StoreCan you upgrade Apple store.温哥华的雨季Version: 5.9

YessssI hit the jackpot 🎰 best app EVER.LiA w .Version: 5.15

NiceApple makes the best phones and tablets but the computers are not as good as windows.NgwilliaVersion: 5.8

GudJst gud.X plane 11Version: 5.5

Great!I am thinking of the perfect laptop for my daughter. MacBook Pro really seems to come out for me. Touch ID and a very fast and smooth chip, this will last my daughter who is turning 10, 5 to 10 years! Thank you Apple..Joseph McDaceVersion: 5.9

Apple is the bestThe app is very simple to use and its reliable too i have to admit that usually when i buy Apple products I go to the retail store but the app is very useful for checking price and find stores.Steve Jobs941Version: 6.5.1

DanceView is a great dance competition,and super fantastic that high quality videos are available for instant download 😎.Blanc61Version: 6.3

Shareable discrete wishlist?I would love a shareable discrete wishlist I can receive gifts with!.Starbright06Version: 5.21

🫥🫡🫠🫤Great new emoji o and a tip for the who had the mini: Just go to the site on safari. It’s the same but no storage loss.JitteryCastle45Version: 5.15

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.8

Apple Store Negative Reviews

Updates, planned obsolescence and unmitigated greedThis review represents a “deal breaker” issue for anyone weary of the never ending expense vs building something to last. There are things about iPhones I love, which you can read about in other reviews. My issue is with “planned obsolescence/greed,” and Apple’s barely covert manipulation of consumers to buy new before we need to. In particular, by creating “bugs” inspiring us to buy a newer iPhone out of frustration, or requiring us to download “updates” to continue using out $1k phones and forcing us to agree to all terms and conditions in order to continue using our devices, many of which are NOT designed to protect us, but exploit us with invasive access to our devices and info…switching on items we’ve turned off that add to battery drain and use up memory for things many of us don’t use, and inclusions that border in sabotage…) to support the pattern of forcing us to buy the ever changing “newest and best” into infinity. The last updates specifically require you to agree to everything, and clearly state “if we don’t agree we can’t continue using (devices we already own)” or we can “return them ….subject to those “terms and conditions”…(meaning if you’ve owned them a while you agree or you’re screwed, and you agree to “arbitration” if you choose to exercise your legal rights …meaning they win)…so you’re literally agreeing to be screwed at the rate of (a 1k phone every year or two) if you buy an iPhone…and this is exactly why I won’t be buying another iPhone. Ever..PdxpawsVersion: 5.18

Fort WorthIt was a very bad experience I bought a phone nine months ago 15 Pro Max It was a very bad experience About a month ago something strange happened in the phone's external speakers and I went to the store They replaced about 90% of the phone from the inside only I spoke to support more than once and they did not help me with anything. After I pay to buy this new phone and pay $1500 for it, they give me a phone with internal parts replaced, which reduces the price of my phone. I asked them to replace the phone even though it is under warranty and my father has the warranty too, but they did not hear anything. Very bad employees. After changing the internal parts. She gave me the phone. It's not my phone. Because I know my phone from the outside very well. When I told the employee that it's not my phone, she said, "No, it's your phone. We won't do anything to it except change some internal parts." And after a week, when I want to make a call, I can't hear who's talking to me. It's very weak. I want to turn on the external speakers so I can hear who's talking to me, and everyone around me can hear my call. This is very funny. The camera is also bad at night. I contacted support many times and they will not understand anything. They are very bad employees. In the store they are also bad in treatment. I will go to them next week also and they don't understand their treatment is very bad. Because I want to replace the phone when I give you the money I will not give you old money or money with replaced parts inside. I gave you the money intact give me a phone I don't want to carry a phone with internal parts. Changed. Even if it is under Apple warranty. I don't want that..Sam.@$Version: 6.1

Not about the store About their phones horrible performance and lifetimeI’ve been using my iPhone 13, which is in perfect physical condition, but I constantly face serious performance and storage issues that make the phone nearly unusable at times. My storage is supposedly always full, despite regularly cleaning out my phone and paying for iCloud. I literally cannot have apps beyond the pre-installed ones because adding anything else can cause my phone to crash. These issues are not just inconvenient—they’re potentially dangerous. I often cannot text, FaceTime, or call reliably. My phone decides when it’s “okay” for me to send a message or make a call, and at times it simply won’t let me. Phone numbers, messages, and even entire apps disappear randomly. Apps crash constantly whenever I try to open them. Apple might argue this is because I haven’t updated my phone or that it’s “old,” but the truth is, my phone literally cannot always update due to the low storage issue. Updates require more space than I can ever free up, no matter how much I delete. Sometimes an update will temporarily improve things for a few days, but the issues always return. I’ve compared this with my boyfriend’s iPhone 15 Pro Max, which is also in perfect condition. He generally keeps his phone clean and updated, yet he still experiences occasional storage crashes and app issues, though not as frequently as mine. Even with newer models, these performance problems persist. Frankly, there’s no reason I should have to replace my iPhone every year just because Apple’s devices start crashing after a certain time. The experience has been extremely frustrating, and it raises concerns about reliability, safety, and the practicality of Apple’s software and storage management on older devices..AnnieL.♥️Version: 6.7.2

Useless app and developers. Fixed reviews by staff and developers.I had auto download and update off, the new update forced mine and my wife’s phone to update after 3 days me telling it no. I smell a class action lawsuit. Forcing us to lock in with a cell phone carrier for 2-3 years per phone. We have a family business and have multiple phones, we are all having issues. I googled the same issues are wide spread. Every “new” update makes it worst. This Latest changes my settings and icons. It freezes all day long. I can’t uninstall the update. Even a set up new phone don’t help because it forces the latest “flawed” and zero day vulnerabilities in these apps. I’ve been a victim of identity theft 3 times already since I got these phones. Don’t tell me iPhones can’t get hacked. Give us the owners of the phone the option to not install or uninstall your useless “security” fixes. Every time you force us to update all that screws up our phone, which then forces us to buy a new phone just to turn around for you to screw it up. It’s a never ending scam. You’re useless. These phones ain’t worth the paperweight used for. You should be ashamed of yourself Apple should be shut down permanently. Goodbye..Hotace6813Version: 6.5.1

Fraud theft extortion abuseApple stole from my credit Account multiple times. Then I refused to upload another card because they stole all of my money from my prepaid account with out my permission. January 8 I got a notice from my bank suspecting fraud. Apple contact my bank and asked for my credit card number which my bank gave them my credit card. Apple then proceed to take payments from my card without my permission or knowledge. I filed a fraud complaint again with my bank after the most recent theft. Apple continues to lock me out of my account t until I give them my credit card information. I’ve experienced severe distress because everytime I try to verify my account they pretend it’s not accurate and put me in a verification loop bye verifying me then allowing me to change my password which never changed by the way then saying it’s wrong and I need to wait another two weeks to try again. When they are really just trying to force me to submit my credit card against my will in order to unlock my account. They have ruined my social media by blocking me from using them by putting restrictions on my account saying they will let me in if I give them my card number. I’m extremely distressed and feel like I’m being bullied and harrrassed and forced to do something against my will. The rep who it was very hard to get to said they can do as they please because they have a contract which protects them. Patriots do not use apple if you do pay attention to your accounts because they are doing thing’s illegally like taking money with out authorization fraud. They keep blocking my review. Fraud theft extortion and bullying are illegal. I’m tired of Apples antic abd they are ruining my channels which could potentially cost me revenue and prevent me from making a living eventually..Summerof69@45Version: 6.3

Text support was the worst, in store was great but text support seemed to purposely drag on the timeIt’s been over an hour and a half and I’ve been transferred to specialist after specialist .. I have a migraine and it would be great if someone could just give me an answer to my actual question instead of all specialists not once not twice but probably three times asking me to repeat each bit of information and going off topic … Here’s the thing: The shipper for my trade in printed the label on the wrong paper is what I was told and they cannot scan it and before you ask I bought a new phone… My boyfriend said the Apple Store stated to contact apple by phone/text to get another label by email or have you cancel the mail in trade in and release it in the system so they can take it at the store but they were unable to take it at the store because it was locked in by serial number.. 14 days is Friday and this chat has taken over an hour now.. can you cancel it & set it to being taken to the store for trade in as he’s able to do that and have that done tomorrow ?.Marie2325Version: 6.4

I kinda like this update a little...but I kinda really don’t...What has upset me the most about this recent update is that they got rid of the wishlist option in the appstore. I really liked this option and had placed a lot of apps there that would now take me forever to find again. Especially since I happened upon some of them by accident. I know that I can place my new “wishlist” in the Notes app, but the wishlist would automatically update itself once I purchased an app that was originally listed on there. The next thing that has me irritated is there are no dates on the version history. This is important to me because I play a lot of games that run in a series (and are not numbered) and if I am to do things correctly and not guess, then I would like the exact date that the game was uploaded onto the appstore. Now, for the things that I like: 1. The keyboard and how you don’t have to search for a lot of the buttons that you need, or you don’t have to use the shift button for numbers and the like. 2. The look and the feel is awesome! Everything looks so clean, I think that I had to wipe my drool off of my ipad just to make sure that everything still looked clean and I wasn’t losing my mind! 3. Placing more space on the “app bar” or the “task bar” where you are able to access the more recent apps, especially if I need to research something on the internet (like a walkthrough because I’m stuck), but I’m having a hard time with the old sliding app bar that used to be on the right side..AbrashoffsVersion: 4.3

IPhone stop workingDear Apple, I am writing to express my disappointment and frustration with your company's alleged practice of designing your phones to stop working after a certain period of time. As a long-time customer of Apple products, I have always admired the innovation and quality of your products. However, recent reports suggest that your company engages in planned obsolescence, which is a disheartening discovery. Planned obsolescence is a practice that deceives consumers, as it forces them to constantly upgrade their devices, creating a never-ending cycle of consumption that is both unsustainable and unethical. It is unacceptable that your company may intentionally design your products to have a limited lifespan, with the intention of encouraging consumers to replace them with newer models. This practice not only frustrates consumers who have invested in your products, but it also harms the environment, as it contributes to e-waste. As a consumer, I believe that I have a right to know how long my phone is expected to last, and that it should not suddenly stop working after a few years of use. I understand that components in electronic devices can degrade over time, but I believe that your company has a responsibility to design products that last for a reasonable amount of time, and to be transparent about their lifespan. Currently my phone has just started randomly tuning off and on when it feels like and it now allowing me to use it for a long period of time..BridgersamVersion: 5.19.1

Trade In a JokeI purchased a new Macbook Pro in Oct 2021 & used my Mac Air as a trade in. The new one arrived in December, during a very busy work time so I didn’t fully set it up immediately. I attempted to prepare the Air for trade in but unlike a PC it requires a more involved reset to factory process. However, Apple’s instructions are very unclear & it would not perform the reset. I attempted several times after work each day. I tried calling for assistance but it was always late so Apple support was closed. Finally, I got through to someone and it took FOUR HOURS to reset. Since it took so long my trade in window passed so I had to call AGAIN because the email they send does not provide information on how to resubmit. A sales rep set it up again so I went to the link to do it only to learn Apple was deducting an additional $90 for it being late and only giving me a gift card. I found this unacceptable because how could it lose that much value not being used for a month? My Air is in MINT condition & not that old. I contacted Apple only to be greeted by a someone who has the WORST customer service disposition and refused to help me. I called back & got an extremely nice person who agreed with me & resubmitted the trade in at the original price (which by the way wasn’t a lot to begin with). I turned it in then got an email that Apple was still going to knock off the $90 because it was late. Really? I had to wait 6 weeks to get the Macbook Pro AND it took a few weeks to prep the Air due to Apple’s complicated reset procedure. Perhaps I should charge them for that? I spend thousands of dollars with Apple regularly between multiple devices & services. This is unfair and disrespectful to me as a customer, especially since they would refurbish it and sell it for a higher price. I am now considering backing down on the amount of money I spend on Apple products & services. If they don’t want my business, and clearly they don’t, I have choices..Southern_Dude67Version: 5.14

Worse customer service!Apple and the Apple credit card are some of the worst customer service I’ve ever experienced in my life. First of all, I open a credit card not two minutes later do I get a fraudulent charge. Then I try to contact Apple and get this dispute fixed that takes about four phone calls and three different text chats. Finally that’s resolved but then I owe a balance when I still have not even received the card. And they will not refund me the balance for something I did didn’t purchase that was also refunded.? So then I had to contact them again. I don’t know maybe six more different times and it’s still not resolved so closed the credit card. I am not getting another Apple anything. No products no app purchase nothing. I’ve been a customer since 2008. I will not be a customer any longer! Update now when I call my husband it’s me so Apple just keeps getting worse and worse.CryBlastVersion: 6.7.2

Disappointed with Apple’s Forced ObsolescenceI’m extremely disappointed after discovering that my perfectly working iPad mini from 2012 is basically unusable because Apple no longer allows older devices to download apps or run newer software. The device is clean, functional, and still in great physical shape — but it’s locked out simply because the software is outdated. This feels like forced obsolescence. What’s even more frustrating is that my iPhone 8 Plus is facing the same issue. These devices still work, but Apple makes them incompatible with today’s apps on purpose through updates that people never asked for. Instead of letting customers use what they already paid for, everything is pushed toward buying newer and more expensive products — and then buying accessories separately on top of that. My last Apple purchase was in March, and after this experience, it will likely be my last. It’s disappointing to see a company known for innovation turn into one that makes older products unusable just to force upgrades. I should be able to use the devices I bought without being blocked by software that takes up storage, breaks compatibility, and ultimately makes good devices useless. This whole situation feels like a waste of money and a rip-off, and I hope Apple reconsiders how it handles updates and support for older products..MKNZEEVersion: 6.6

Latest update removes ability to switch Apple IDsThis update has completely broken the app for me. I literally cannot use it anymore. Your Apple ID is now tied to your devices iCloud account, and no longer gives you the ability to change Apple ID. You MUST sign in to iCloud through Settings, and that is the ONLY account that can be viewed in the Apple Store app. Since I am a LONGTIME Apple customer, I have an old iTunes account separate from my iCloud account. My entire purchasing history with iTunes and the Apple Store is on this account. My iCloud account was created when iCloud became available in 2011, and still to this day there is NO way to combine these accounts. Well, I simply can’t use the app. I actually have a current order in process on my iTunes account, and I have NO way to manage, track, or receive notifications about this order through the app. Absolutely infuriating. What a needlessly user hostile change. I completely understand letting the app default to your devices iCloud account enabling seamless logins. But WHY remove the ability to change Apple IDs for all of us longtime Apple customers who have separate iTunes accounts?? I guarantee the majority of Apple users who have been using Apple products before iCloud released still use their original iTunes account. That’s where all of our iTunes purchases live, and all of our Apple store purchases prior to iCloud! Don’t punish those of us who have been the MOST dedicated customers for almost 20 years. Get it together Apple, your barometer for industry-leading, elegant UX has been sliding lately..AMillahVersion: 5.8

Tried to purchase a E card..I went thru the Apple Store & spoke with Natasha, & 2 other Apple Customers Support Team! Everyone was Great! The Main problem was the Apple System itself! For purchasing the Apple E Card.. the purchase states 2 hours.. I went ahead & checked after 1 hour. Thank Goodness I did! Nope… Kept saying in Processing… on the phone with 2 other Apple Support. And the 2nd. Transferred me! The Last Apple Support Guy( sorry away from my desk with their names)… Awesome!! We were on the phone.. Get this 4 hrs!! And… No resolve.. & I had to call my bank to insure that no hanky-panky bad stuff took place.. because they weren’t even sure if I through the Apple Store!! Now that’s alarming… But I do wanna say that, the gentleman and pretty much everybody the one that even transferred me, we’re all genuinely trying to do their jobs!! It was Apple E Card Systems that failed!! It states ( as I said on the Purchase of the Apple E Card).. 2 hrs!! That’s not so… They told me it could take up to 24 hrs!! So thank goodness no hanky-panky frustrating part it took a total of six hours with no Apple e-card!! Six hours!!! I believe Apple support upper management needs to take a look at the systems & Fix The Bugs!! To say the least ex extremely frustrating… that’s the 1 star! Not AT ALL FOR THE SUPPORT TEAM THEY DID THE BEST THEY COULD GIVEN THE SITUATION!!! They get 🌟🌟🌟🌟🌟.MartyTurtleVersion: 6.7.5

Support is Lousy. Will be Apple’s UndoingThe quality of Products is good, but Apple‘s manipulation of the market and the terrible decrease in the quality of their support has made them and their products unreliable and difficult to manage. In the last three weeks I have spent an hour and 40 minutes waiting for my genius appointment. To sit in an Apple Store for two hours waiting for an appointment that you made five days in advance is obviously offensive and unacceptable. They remain either unwilling or unable to provide support to my Apple ID, help me to remove devices that are antiquated and no longer operational from my Apple ID, and remain either unwilling or unable to provide the support that they have a commitment to provide. I own a small business, have a small family, and I’ve spent more than $50,000 on Apple products in the last five years. My commitment to their products, applications, and the other services that they provide for a fee, like Apple support, require a commitment from Apple to serve, maintain, and help users to experience their platform. Over the last three years, they have become more focused on charging hundreds of dollars for extra cables, somehow unable to be useful for more than 1 or 2 years, than they have providing support to a passionate and until now loyal community. I am one of the many that will choose different devices on a different platform in the future, not because their devices, design, brand, or any of the other top line elements of the company are faulty, but because they have given up on their commitment to their community and the service we should all expect from them for the premium we pay. I will give up on Apple..ASchoelkopfVersion: 5.16

Cannot purchase with account balance and terrible customer supportI was trying to purchase something with my Apple account balance in Apple Store app, it kept rejecting me saying my payment authorization failed. It’s just account balance, no other payment involved. Then I chatted with one of the Apple agent, transferred several teams, repeated the issue again and again, cannot got it resolved. Then one agent suggested me to buy with credit card and call the phone support to transfer the payment to my account balance later on, then nightmare happened, called, waited and repeated the issues again and again, but the agent on the phone did not understand the issue at all, and is very impatient. If I can give a zero I will. It’s just my account balance why I need authorization to use my balance, and the customer service was not resolving my issues they just kept adding more issues..SiIksongVersion: 6.5.1

Macintosh… a form of an Apple but “i” devices are?I used to write and update the Apple website among others. There was a back end to get money if needed however I got so busy since 2004 I dropped the ball. So what do I do? Aunt Nita gave me her first Apple discolored yellow ish cream ish with the motherboard in the same unit as the keyboard with an external green screen tv tube monitor and a 5.25” floppy disk as she was an accountant of sorts. I am the “I” aka eye in lower case eye phone, eye tunes, eye pad, I wonder why “me” email and “i” came about? iTunes etc etc retina aka eye display scanning your retina and it’s an eye “i” so i wonder who and why Apple Watch is the only Apple product named “Apple” I am greatful and creating terms of service AWS two factor authentication is my baby, but the iMessage keys have to be physically separate otherwise it could easily be compromised. I am NSA cryptographer and the creator of bit coin. A&F the UN website auditor and former Apple website Auditor.NATO chief information officerVersion: 6.5.1

IPhone X ReviewMy iPhone X expierence so far. Preordered on Oct. 27th and managed to get a Gray/Black 256GB Iphone X. Finally arrives on the 6th and I don’t get a chance to open it up and attempt to hook up my new phone until the 11th. So here I go beaming with excitement to check out my new device that just cost me the equivalent of a house payment. Open it up and everything looks good at first and then I use my iPhone 6S light to look at the screen for any dust as I’ve already gotten a screen protector in hand to put on my new device before I even get started. Then I see it. A very very small scratch or crack under the screen coming from the notch area at the top of the phone coming down maybe 1/2 a cm long. So I schedule an appointment to talk to an Apple rep. for 8:45am and he finally calls me at 8:48am. I explain to him what I observed on my phone and he doesn’t seem to thrilled to help me out today. Maybe because it’s a Saturday and he’s at work. During our conversation he makes a statement that I didn’t really care for. Such as... Maybe the delivery man dropped your package and maybe that’s what happened. Obviously this is a manufacturing defect since it’s under the screen. So I get two options. Option A) Send my phone in to be repaired and who knows how long that will take and why would I want a brand new item I just paid a lot of money for to be repaired due to a defect. Option B) Go to the Apple Store and have them look at it and I can try and request a new phone. Oh and the next available time I can get an appointment is 4 days away and I’ll have to take off work early to resolve an Apple manufacturing defect. So I guess we will see how my Apple Store experience goes. I’ve had an Apple phone going back to the 3GS days and I’ve dealt with Apple Customer Service in the past with no issues but so far I’d have to say I’m extremely disappointed in the quality control of the IPhone X and the customer service expierence with Apple. Hopefully all is redeemed on the 14th. To be continued....Jason2193Version: 4.3.1

Extremely Disappointed with Customer Service and Repair CostsI recently purchased a MacBook Air M3 in July 2024, and my experience with the company has been nothing short of frustrating. After a rain incident, some water got into my laptop, and I rushed to the store for help. Upon arrival, I was initially told that I needed an appointment, but thankfully, a kind staff member allowed me to see someone after noticing my distress. However, the technician took a long time to arrive and, when he finally did, his attitude was dismissive. He even joked about the model being an Air, not a Pro, before shocking me with a repair quote of 1,100! I wasn't the only one facing issues—there were others in the store with similar problems, which raises concerns about the quality of these products. The lack of genuine customer service and the outrageous repair costs have left me feeling extremely let down. I expected better from a brand with such a strong reputation. I hope the company improves its customer service and addresses these issues, as I certainly won't be returning anytime soon. I will switch all my devices to better companies my parents have samsung and we never have been through all this mess before i will not wait i will but my iphone and ipad as a trade in better company.Doniaaa18Version: 6.1

Primitive appDoesn’t let me update my card. It declined because there is no money in it. So the normal thing to do is add money in it. Apple thinks when a card decline it is permanently useless so it forces you to choose another form of payment. If I delete it I can’t because it “requires at least one form of payment in the system “. If I try to add the same card again because it still works then Apple can’t because it’s already in the system. So instead of Apple having a 2020 friendly app that lets me retry my transaction like a normal 2020 friendly app it doesn’t comprehend to let me charge my card again. It just wants a new card even if you don’t have another one because one your card declines once it is forever never to be used ever again by Apple for the rest of existence. Apple please update this primitive app. When my card declines. I just have to transfer money to fix it. Now I act download apps, I cancel the subscription just because I can’t download app but Apple doesn’t care if you cancel subscription it just still needs you to update your card because it declined and this is forbidden by Apple for your card to decline. Even if it works now , even if there is money now and waiting for you to charge right now. This primitive app doesn’t let me remove , add or recharge. It’s just primitive and sits there stuck and voided from all existence blocking now my ability to download another app with its monopolistic control over other companies abilities to engage us through their apps once Apple don’t have a payment method that works in the primitive nature it serves. Apple please update your old fashion dusty programs. Thank you. Sincerely 2020..The REI LIONVersion: 5.7

Bugs (I didn’t know had still) follow forwardI upgrade spending money that is a stretch for me but the big bugs follow forward. Past breaches are the gift that keeps on giving it seems. Way to go with your build first and do security after the fact. You have not kept me safe. This time my sensitive mail accounts just disappeared. The passwords to them too. They disappeared from both the new and old device. I am locked out. How do passwords saved in the password app and elsewhere suddenly disappear? How is my device(s) not recognized. This is like the 15th time I got locked out of my accounts over the years. Seriously. Lives are difficult these days. Mine especially. Truly. Truly truly difficult, IRL. And I am supposed to have the time and wherewithal to redo almost my entire digital life from scratch yet again?.ZroppyVersion: 6.7.5

Apple GreedI’m currently going through a very rough period in my life, highly depressing situation. I need certain apps to get work and around the city and I’m unable to get those apps because I’m broke? I HATE you apple, I’ve been using your products for over 20 years I’ve been through numerous products and spent countless money (to me) and your services are unavailable due to my own problems. I know the level greed in you people and I vow to expose that somehow. In the future I won’t be using your products anymore, the companies have caught up and it’s time to let you go. I know my money won’t hurt you so just hope I don’t get a following and become big enough to end this bull-spit. I could have been back on my feet and paying my bills like normal but that’s not happening so look out for me because I’m on my way..Djblackman78Version: 6.5.1

Feel completely misled and extremely disappointed with my recent experience using Apple’s trade-in pI purchased an iPhone 17 Pro because I was offered a $450 trade-in credit for my current device. I entered the IMEI number, answered all the required questions honestly, and confirmed that my phone met all the conditions — no physical damage, no screen cracks, no water damage, and fully functional. Based on that evaluation, I completed the purchase. However, after Apple received my phone, I was sent an email asking me to accept $0 for the trade-in — with no clear explanation. I immediately filed a complaint because, according to the website, my device met all the requirements. I waited three days for a response, only to be told again that the value was $0, still without any justification or details. This feels like a bait-and-switch tactic. Customers are encouraged to upgrade based on a promised trade-in value, only to have it reduced to nothing after Apple has possession of the device. For me, this experience feels like a scam. I will not be purchasing devices from Apple again, and I will definitely not use the trade-in program in the future. Extremely disappointed..I_susiVersion: 6.7.2

Apple ruined this generation!!!!!!!🤬 I will get rid of my iPhone 16 this summer.Apple started off as a simple computer company in 1975. They later released the iPhone in 2005 which got people GLUED to their screens. But… Gen alpha started In 2010 and Steve Jobs said, What is a device that could make us money? And they came out with the IPad. To start gen alpha and they became addicted. And when they had to put it down, They Flipped out. And I heard rumors that they are creating a new VR device with an algorithm that shows you whatever you want for gen beta and they will make robots to learn for gen beta. So Don’t use apple anymore take your kids iPads and devices until age 16. And you should get a pixel so you don’t support apple. 1 star. PS: I know apple is very good quality but it’s too addicting.Mopia 200Version: 6.3

Bad Apple serviceI am Apple loyal client for years but my recent experience with Apple service was horrible. I bought a Beats Flex and it died suddenly. I brought it to an Apple Store and they sent it to service. A few days later they told me that a mesh inside is missing and refused to service it unless I pay $59 (the headset itself is sold for $69 and you can buy it for $39 at BestBuy). It is ridiculous that I have no reason to open the earpiece to remove a mesh. They were not any reasonable in listening to me but insisted if I do not pay, they will not fix it, although they admitted the issue was with the bad battery. I could never imagine Apple having such a kind of service. I am very frustrated and it would be the last Apple product I buy..DacappstoreusVersion: 5.20

App and OS are stuck in an update loop and consequently I can’t upgrade my old iPhoneI cannot use this app on my old devices running iOS 12.5.3, which is the latest version of iOS that can run on that hardware. Why would this software cease working on devices that once worked fine? < br / > When launching the app on my iPhone 6+ it says the Apple Store app has been updated, but the “Update” button takes me to a screen that says my device is up to date in the Settings app. There is nothing I can do to update the app from the App Store app because the version of the Apple Store app on the App Store requires iOS 13, which is not supported on the iPhone 6+. < br / > I cannot launch the app on my iPad Air (1st gen) because the “Offload Unused Apps” setting was turned on and the App Store app was removed from the device. I get the same update loop when trying to update / download / reinstall the app after it was removed by that setting, again, because iOS 13 is not supported by that generation iPad Air. < br / > Am I stuck? I was hoping to use the Apple Store app to replace my old iPhone with a new phone... so I can run the latest version of the OS! < br / > Note that the App Store app says that both the iPad and iPhone that are having these update loop problems *are supported* by the Apple Store app when I check the “Compatibility” section on the Apple Store’s app page in the App Store app. It says “Works on this iPhone” and “Works on this iPad” respectively. < br / > It seems like some setting is marked incorrectly somewhere and the App Store app should give access to an older version of the Apple Store app that will work on these devices? < br / > Is there anything I can do to get the Apple Store app to work on my iPhone 6+ so I can do an in-place iPhone upgrade?.Paul S. NYVersion: 5.12

NOT HAPPY AT ALL!I have been told not to allow my old phone to accept software updates. After the relentless pop ups asking for the software updates, (and much to my hesitation) I did…and yes my phone, that I really liked a lot, and that was in perfect condition, crashed. And guess what… this multimillion dollar company has no one that is able to fix my phone! They offered to mail it off (for over $300) but no guarantee it could be fixed. If by chance they could fix it, it would be wiped clean and I’d loss everything anyway. So it worked, let the software updates happen and we crash your phone, and your are forced to buy a new one now! The old one lasted much longer than we thought or wanted! 😡 Not a very happy camper!.Who onewVersion: 5.17

Looks good, performs terriblyPositioning says preordering in the Apple Store App is the best way to get new products. The iPhone 17 launch proved that to be false. I use the iPhone upgrade program and preordered as soon as the app would let me. I was told the new product would arrive on launch date, September 19th. Over the weekend they pushed it back over a week, while people who ordered using other methods and didn’t preorder received the product as expected on launch day. Your best bet is to order for instore pickup on their website. I do love the App Store look, but it gives frequent error messages on a fast WiFi network in the US and Apple punts App Store preorders to the back of the line for some reason. I hope they fix this issue soon..PeelageVersion: 6.5.1

This Saddens MeWow I’m writing review on Apple using an Apple phone. Who would’ve thought??? Never would I have ever thought I’d be giving an iPhone a rating of 1 but when duty calls right?? And I can’t necessarily say it’s the phone because it’s the services, Apple. I’m not the only one whose complained about the costs, services and the people who don’t understand upon calling to get help I’ve been put into overdraft multiple times because I’ve had just the right amount to pay for certain things but the money wasn’t taken when it should have been and now I’m stuck trying to add a visa/debit or money to Apple but can’t update my apps because I can’t add a new card. Where does it all end??? I want to take my star back😕😶.Ms❤️RedVersion: 6.4

Great - Apple is a ripoff! Can’t update App Store because I can’t run iOS 13!Outrageous! Apple is not only extremely expensive — it is a frustrating RIPOFF! I own 4 iOS devices and a MacBook Pro. Now, my iPads are obsolete and no longer supported because I cannot install iOS 13, in order to update other apple apps that I have already spent a fortune on! Including Charging cables that change with every product upgrade. Your business model and markup is unconscionable and untenable. You are consistently proving to be a poorer and poorer product value for the for the cost. Do not mistake my criticism and product re-evaluation for some convoluted delusion of self entitlement—it’s not. The truth is you are nothing better than an opportunistic Carpetbagger! Good luck with that!.Blue-Moon-DragonflyVersion: 5.11

Loud soundSorry I didn’t know where else to put this but why WHY!!!! Would you ever in the name of what ever you find holy make the loud noise warning louder than the music!!!! I use Bluetooth in my car obviously it’s turned up for the base why then does my phone ping this loud mother loving sound to say my music is loud?? When that mother loving long is louder than the music playing. Please explain to me how that is the right course of action. And I can turn that stupid thing off!! I have used Apple since I was 16 I’m 27 now figure it out Apple. It’s getting harder to defend you when stupid stuff like this is still around 10 YEARS LATER!!! I mean what Steve passes and we just update the phone with one new feature like it’s still 2013..Tgiyuescvs233456Version: 6.3

Worst customer service I ever had…I ordered an iPhone 16 Pro Max paid in full on the pre-order. I never got the phone then afer that they told me I can go pick it up from the UPS location, when I get to the UPS location they were not able to find it and I had to call customer service… They never gave me an answer or where able to help me… instead of that they started guessing, at the end they told me they will be contacting me and that never happened…. I still don’t have my iPhone and they processed any refund so I had to open a claim with my card for the charge… THE WORST CUSTOMER SERVICE… I,ve been buying from apple since a long time but honestly I’m thinking to switch… really good products but TERRIBLE CUSTOMER SERVICE!.J. RdzVersion: 6.1

Did you send me my phone’s evil twin?My phone had both hardware (camera, back cracked) and software issues. After 8 hours messaging with support personnel who ended up asking me (who’s bought only Apple products since the 1980s) if I had many Apple products that crashed all the time—as though I was the problem for my Home button appearing on EVERY PAGE. I didn’t know what a home button was. I threatened to elevate my discussion to the bosses of the bottom level of support if they didn’t solve my problem and kicked it to the curb. The next morning, a senior support advisor had answered my question (The phantom Home Button signaled that the phone had found a problem with the software); I could get a replacement by mail. NEW PROBLEM: I backed up my phone after tossing apps I don’t use and freed up space on my phone. The new (refurbished) phone arrived. I chose to transfer by iCloud. Guess what! The EVIL HOME BUTTON IS ON EVERY PAGE OF THE “NEW” PHONE. Guess it’s off to the Genius Bar for another “new” phone. Thanks, Support..MythmakerVersion: 6.7

Do not purchase from here!!I missed the UPS delivery by less than 30 minutes (had to work longer than expected) and next delivery day is Monday (I’ll be at work) When I purchased the watch I had the option of delivery the next day or pick up from the store that day, d/t it being a drive in the dark and I can’t see well at night, I chose delivery, instant regret!! This has been the absolute worst experience!! I asked them to hold my package, I’d come get it (this was Friday around 3) well now it’s Saturday and UPS is closed. I asked Apple if I can get a refund and go purchase the exact same watch from the Apple Store that it an hour away, a refund can take 5-7 business days!! Ugh, I just need a watch!!!!.Thyens2Version: 6.2

Why does this App Store allow apps to lie, cheat and purposely deceive customers.For the last couple years I see all these gaming apps that promise to pay out lots of money and in most cases hundreds if you play for a couple hours or if you play for so long you will win all this money. You can tell from playing these games and the reviews that the ads are outright fraudulent and deceiving the customer so why is there no action taken against these apps and why are they allowed to keep their app on the App Store. Businesses, people and games should be held accountable for what they say in do and when they purposely lie and deceive players they should face consequences….not be allowed to stay on the App Store ripping players off..Takeachanc3Version: 6.3

False shipping dates.Order iPhone 17 pro max. Saw it would deliver next day so decided to do that instead of going in morning to pick up in store. Wake up the next day, checked tracking, it said arrives today. Later in day get an update it was finally sent out and they changed the date to next day. Called customer service, they said oh well we can’t do anything. Manager in customer service said according to Apple today, does not actually mean today. So Apple online and its customer service are a bunch of wasteful liars and no help. If you were thinking of finally getting away from Apple, do it. If I had not financed through the carrier would be doing a dispute on credit card right now..Stew DavisVersion: 6.8

Ipad MiniSo I cannot install because I need higher than IOS 10 that my ipad will no longer support. So you dont support my 4 year old Ipad and I can not install apple store to see about purchasing a new ipad. Is this not one of you dumbest moves yet🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️.Noah workVersion: 4.4

Looking for $$$ more every updateNow having notifications for arcade games, can’t turn it off, etc.é. It’s looking like Facebook a little more everyday.._.GtechbluesVersion: 5.12

App crashes after upgradeApple seems to be missing quality test Engineers. They can’t even verify if the latest release of an app loads successfully on install. What a shame for a trillion dollar tech giant. Apple - please add basic smoke tests when you release an upgrade. Test Case 1 - check if App loads.NishAndCooksVersion: 5.7

Needs IOS 16.00I have an iPhone 7 and I tried using the apple store and it would always say it needs IOS 16.00+.Baller83737274Version: 5.23

Go to the actual apple storeGo to the actual apple store.Sherk doo doVersion: 5.8

Won’t accept my MastercardI can’t get anything. No way to contact support..Nicknameisme123Version: 5.16

Why is everything so hardTrying to help an nope can’t find anything your Apple Watch app really needs some help cuz it’s not working properly at all my music is going crazy an won’t work I press on something an it glitches not happy.YourapblowsVersion: 5.12

Constant request to update the app for no good reasonThis is just a terribly written app. It seems to require an update every time Apple releases,or updates their hardware. It is like they hard code in the items into the app rather than have a framework that can connect back to Apple and update itself. Think of what an Amazon app would be like if it requires you to download a new app every time they sell something new? Yea.. that wouldn’t work. My theory is that Apple want you to keep your iOS up to date so they rewrite the Apple store app forcing the most recent iOS for it to work. My old iPad Air stopped being able to get the Apple store app as I refused to keep constantly upgrading and getting a slower and slower iPad from the bloat of new junk in iOS. It doesn’t serve Apple at all to make the online store app not work with older hardware as eventually when it does break you can’t buy a newer one as you don’t have the store..MJM in CanadaVersion: 5.12

You TubeCould you please remove the YouTube app from my phone for me I barely visit it since I don’t like the format. I find fake, corny and mostly immature. Furthermore it is taking a lot of space on my phone. I tried to remove it lately. A male came on giving me very lengthy instructions that I had no time to write. Then I sent a message asking them to send me the written instructions. It didn’t happen yet!! Thank you very much,.Mecy4321Version: 5.9

Cannot useMaking it iOS 17 exclusive, thus locking out any older devices, is the dumbest move possible. Now the only people who can shop for new devices are people who already have a new device..LarryWFVersion: 6.1

Something's gone awolI love the app and it works well. The only thing is that labelled buttons are still awol for those of us who use VoiceOver, in order to look up such things as specific accessories like chargers, cables, brands, etc within charging essentials. Also, there are no labeled buttons indicating iPhone models, iPad models, or iPod models within the filters and possibly everything else either. Please do something about this for those of us who use VoiceOver, as we can not be guessing all the time, whether or not we have tapped the right model or accessory or not, when looking for specific things for our device..WXR GuyVersion: 5.24

Apple sucksBetween a 2 year old phone that has a home button doesn’t work & they are telling me it will cost me $200.+ To fix it because warranty expired 3 months ago and an ipad that can’t be used anymore because I don’t have a computer with windows 10 to restore it or go to the damn store that too far to go to by bus. I’m totally disgusted in Apple right now. Garbage!.Redz fast carVersion: 5.13

SCAM, don’t buy anything! ReadBought an app for $10 a year ago with many reviews (scanner++) and it has since been removed. Called apple support to help me find it and all they said that is that if you can’t find it then it has been removed. So basically any app could be removed by the developer at any time. Since it’s past 60 days no refunds. What actually happened is after getting all that money they removed the app and rebranded again to ask for higher $. Apple said they don’t have any history or support for the apps. They don’t know which apps they have basically. Last time I buy any paid app on apple lol.LuckylegendVersion: 5.12

FrustratedI just found out that your Apple Store app is no longer usable on my 4 year old iPad with IOS 12.5 at it last update, it needs to be 13. To order a replacement cable I had to go on line and fill in more info which you already possess. Instead of 10 minutes, I spent 30. Your cart is not easily visible either..Faith StarlightVersion: 5.10

Apple to buyI can't buy any apps from my phone???.Aniceta 68Version: 5.5

Night mode? Hello??🦉🦉🦉. That all white screen needs to be optional.Ishag4Version: 5.6

No to war and surveillance🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸 Shame on you, Apple. Thought you were better than that. Steve Jobs is probably turning in his grave ! No more apple products and canceling all memberships !.Reels.jay.dayVersion: 6.5.1

FascistApple is turning into a fascist company.Iamgroot11Version: 6.5.1

Not working on iPad 6th genThis app is not working anymore on my iPad 6th generation. How ironic, I wanted to purchase a new iPad and I cannot even open the Apple Store.Lasimo78Version: 6.4

Does not support older iOSI cannot access the Apple store app anymore because I cannot upgrade to the most recent iOS. why not allow me to download an older version of the app, like every other app does.317537lyleVersion: 6.1

Apple, Steve Jobs is turning in his graveI am back to being an Apple user after briefly abandoning you for 2 dreadful years. However, I have to tell you that u r ruining this company! The reason Apple was so successful is coz everything was simplified and everything worked. Now half things are just a semi thought never really fully working or being developed to proper level. You really need to have a proper customer focused group to tell you about all the problems you have. Your health app is horrible for women, your shared library has issues, your family account is ridiculously hard to navigate and has glitches. Please for the love of God fix this company!!!!!! P.S. not even going into your other major issues with not being the innovation leader coz if you could just make things work I could pretend I don’t care about this segment!.AlekKomVersion: 6.0

Blocked on iPhone SEI can no longer use the Apple Store because it requires iOS 16 or later. The older version of the Apple Store redirects me to update the app. And here I was about to buy more Apple products. Great New Year’s update. Ugh..Family arbuckleVersion: 5.21

Worst experience everI will never buy anything from Apple and will not invest in them ! It’s just unbelievable. I bought some thing and it broke in one month. I reach out to them wanted to get a replacement or a refund and they were like oh you know 14 days passed you cannot return anything. excuse me? Only this year I spent about 3000$ ! They don’t have any customer service and none of the customer support. I think I will choose another company for such big amounts of money..Ellllie29Version: 5.20

Low availability of productProduct always sold out when I want to check out!.Ger97Version: 5.17.1

Mise à jourIl m’est impossible de faire la mise à jour. La fonction cherche à se mettre en place, sans succès..GereauktVersion: 5.14

Awful customer service.Bought a Mac book air last November and it just stopped working after a little over 1 year of use. Customer service is awful, not willing to help at all. They have expensive products with zero quality or care for their customers. Wouldn’t trust this brand!.ALorraineDVersion: 5.14

Fastest delivery 😂😂Worlds fastest delivery 🚚 by apple’s only in 50to 60 days 😅😅…..6400jgdVersion: 5.13

App Won’t updateMy app say there is an update and sends me to the App Store. But unable to update. I click the link to update, it thinks a few seconds then the update button reappears. I’ve tried on 5G and wifi. No go….Motorist899Version: 5.12

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