TouchTunes: Jukebox Music Customer Service

TouchTunes: Jukebox Music Positive Reviews

Beyond irritatedI was singing this app’s praises when I first got it but you all are dirty with the way you do things. Credits should apply to ANY bar, not just one at a time. And if you purchase the credits, there should definitely not be a time limit on when you use them! And my biggest pet peeve is the option to jump the line. I spent 2 credits on a song last night and never heard it because people kept skipping ahead of me. I was at the bar a full hour after the purchase and it never came up until finally I got petty and spent 4 more credits just to hear it. However, I deserve a refund for the 2 credits that were wasted. You either need to do away with the skip option or else give it a limit so that my song will eventually be played even though I *only* spent 2 credits on it. I’ve been using TouchTunes since this summer and that particular problem has never happened before- and I was in a small bar. I find it hard to believe that there were that many people spending 4 credits per song just so theirs would be next. That makes me suspicious that you are just making it look that way to get some of us to spend more credits..Momo927777Version: 3.11.4

Cool idea, confusing app designBeen using touch tunes since 2008. The app layout is very confusing. To the left where their should be your profile icon, there’s a menu icon that’s for both settings & your profile. Your profile is listed up top & then settings & activity underneath, this should be separated by having two sub menus. One for your profile & one for the settings. In the middle you have the venue which if selected brings you to the venue’s screen, the confusing part here is that instead of having a back bottom to the left, there’s a help bottom instead. You have to select the venue under the map to go back. That makes no sense. You get a bunch of other people’s or the venue’s playlists under what’a playing now when it should give you an option to sync your iTunes/Apple music or other streaming service’s playlist so it can find what songs are available on touch tunes & let you create a playlist with those songs..Rafael HVersion: 3.41.0

Great app, mostly…I’ve read a lot of poor reviews of this app here but most are years old. I’ve been using it for about a year and I’m pretty satisfied with it, although some of the same issues have happened to me. I hang out at a small local bar about once or twice a week but usually in the afternoon not at night when it’s crazy busy and my songs usually play as expected with a few exceptions. If the crowd is more into sports management turns up the game feed and the jukebox down or off. Not the app’s fault. I think a couple of the regulars at the bar will pay double and put their whole playlist on before they walk in the door. Not the app’s fault. It’s nice to be able to do that once in a while with a song or two but some people WILL abuse the option. I do tend to like some rather obscure songs that were never top tens and can’t find them in the app but them’s the breaks when you have varied tastes in a world of conformity. All in all I love the app and figure life is tough, you can’t always get what you want, learn to roll with it, baby. Find peace and happiness within, you won’t get it from an app..Mahatma GangiaVersion: 3.46.0

No night out is complete without TouchTunesEver since I discovered TouchTunes, I feel naked without it! Once you feel the fun of choosing your own music - and best of all, checking the vibe of the bar, and choosing a song you think will work for everyone else - and then it comes on and people light up, you want to do it every time! Now, whenever I visit a new town on vacation or on business, I look up bars that have TouchTunes, and go there. The new app is a big improvement (eg. Search works much better). And it’s a good conversion starter if I’m at a bar alone - I can ask the person next to me what their favorite bar song is, and queue that up..Tonka-17Version: 4.0.2

I Love Be’n The Waffle House DJI have played hundreds of dollars of songs from my TouchTunes app.. and absolutely love it… but I’ve had a waitress’ that have completely turned the volume down when my song was playing.. and then turn it back up when their song of choice played… I’ve played songs on Jukeboxes that said it was up and running… but the volume be turned completely off and the office locked…or the volume down so far, it might have well been turn off… so I’ve lost quite a bit of money thru out the past 3-4 years… I visit the Wafflehouse often…I could tell you the work ethic of every employee of at least three locations… I’ve gotten to know a lot of Wafflehouse employees.. an they’ve gotten to know me.. and they probably have learned a few country songs… thanks to Hank and George Jones just to mention a few..but yeah, I’ve literally played every credit I’ve purchased while at one meal… one visit… so it does bother me when I experience ignorant employees… or technical difficulties… but other then that… I absolutely love Touch tunes….GEORGIAGIRL22Version: 3.43.0

App doesn’t workFirst off, I found that it had deleted about 20 of my credits after 4 months of non-use. That is thieving, plain and simple. Second, when trying to buy more, it does nothing. I select Apple Pay and all it does is return to the credit screen. I select CC and put in the information, select save, and again nothing happens. It doesn’t even save the info I just typed in. And dumps me back to the credit screen which still shows only 1 useless credit. I don’t use PayPal, so don’t bother pushing that. I even deleted and reloaded the app from the store, and it still does nothing. It did let me select where I wanted to play a song, but that was all. It won’t let me buy credits which makes it totally useless. I don’t get thrills just be able to see what others are playing..RcwkidVersion: 3.28.6

Punch outRemember when you went to the record store or the record “section” in JJ Newberry’s and, after going through the top 35 albums you might want to purchase, you decide you’d be better off seeing if you could find what you’re really looking for in the PunchOut section! Unfortunately, that’s where you’ll find touch tunes. They have some of the stuff you may have jammed to 25 years ago but guess what that artist has put out 4 other albums since the one you have was PUNCHED! get current with all the artists in your data bank that are still doing it! Don’t be so cheap! Pay the man, already! The punch outs don’t pay…..RootBoySlimVersion: 4.1.4

Recall songs please!I’ve been using this app for over a year and would love a feature to recall my songs if I’m leaving the place I played them. Most songs are 2 credits and I’m willing to lose a credit to not hear my song. Like if you recall a song, you lose a credit. One credit recalls zero, two credits recall one, three credit plays recall two credits. You know? I don’t want to lose all of my credit because the bar closes or I leave before all of my songs play. But I’m ok for some credit loss for over playing. Please make this a feature to let us do take backs!.BryanW88Version: 4.0.23

Love this app BUT….I have been using this app for years but I would love to see a limit on the number of times you song can be jumped. I try to share the music but when I spend my money to play a song and it doesn’t play because others have payed to play before my song it get annoying. I played a song and 2 hours later it hasn’t played. There needs to be a limit on the amount of songs that can play before yours does. We all pay for our songs because we want to hear them and this is not the first time this has happened. After the last time I quit playing music because 3 hours after I played music- after I let the venue- I got the message my music was starting. Think it’s time to quit again..GeonaVersion: 3.35.0

Skip option causing more arguments at bars.As a bartender your main goal of the night is to have everyone relaxing and enjoying their drink, having a good time. Every once a while a dispute may arise, but very rarely. When then app came out, it was great! The convenience of not having to go stand their picking out songs or having to mess with money! Now, with this Skip option, more & more arguments are stirring, people are mad, upset & either leave, or argue with me or other patrons because they didn’t get what they paid for. It gets to the point where I have to turn the jukebox off, in order to stop the argument. No one wants to hang out in a bar with a bad or negative atmosphere, and this Skip option is causing just that..JasonCrosbyBenjaminVersion: 3.15.0

Update is disappointingThey took away the cool perks of being a loyal customer and replaced it with a pretty boring one. At my tier of over 2,000 plays, I used to be able to have one fast past for the cost of a normal song. I didn't use it often but it was awesome if the queue was full and I just wanted to hear one song. That was replaced with getting extra credits every month ONLY if I am buying at least 10 songs. So the bonus is contingent upon making purchases. It is better than nothing I suppose but I really enjoyed that feature. I will say it looks a little slicker now but the clunky design was part of its charm before. Maybe that's just me..BeijootVersion: 4.0.14

Took my creditsPaid for them. Apparently you can pay and they expire. Sorry I don’t hang out in a bar every day. Sorry if when I go to the bar there are more songs playing than I have time to stay for and I’m not paying double to jump the line. I can see how TouchTunes profits do well from these tactics. All I can do more is warn everyone I talk to about something that I can only describe as a scam. Easier to have my account deleted than to get back what I paid for. Thanks for the rip off. Didn’t even notify me that there was a rush to use the credits. Just took them with no refund..TorentosanVersion: 3.34.0

One of my favorite appsI love, love, love this app! It’s so cool to be the bar’s anonymous DJ! I’ve been using this app for more than five years. I wish more bars/restaurants/clubs had these machines and associated apps. So great! I would recommend a couple of improvements: - For the love of God, let us use credits across venues. Not doing so seems actually kind of dishonest and greedy. - Have a more complete library across the board. You have TONS of songs, but not all venues have access to those songs. Maybe that’s on the venues. I don’t know. - Make it more difficult for staff to just skip your songs because they think it’s on autoplay. I’ve seriously gotten in arguments with staff and managers, trying to convince them I requested certain songs. Somehow make it way more apparent when a customer has requested/paid for a song. - Keep being awesome! It’s a really good, fun app with great functionality! Please take these suggestions into account. I know for a fact I’ve spend thousands of dollars on this app, so please consider them..DfjrddVersion: 3.15.3

I guess I have to play Taylor’s mean againHands down the best way to appreciate the public spectacle of me and my music loving bipolar girlfriend breaking up and getting back together over a jukebox five nights a week. It will consume as much money as a drug habit if you let it. Also god help you if you’ve got credits left and you didn’t lock your phone before putting it away, you will come back to 30 paid plays you’ve never heard of. My third most played song I don’t even recognize, when I contacted tech support about it they gave me 4 credits back. Thanks TouchTunes, for helping destroy my life and bank account..FotiOuncesVersion: 3.19.1

Gives a chance to play your fav songsUsually at restaurants they play there own music, not usually my style (my style isn’t weird) so this app gives me a chance to play a few of my favorite songs. The app also is also very fast running, most of the time. The only problem with it is it takes a long time to play my songs but it’s not really the apps fault, it’s just because a lot of people use it so when you pick you songs it takes a long time to play but it’s really nobody’s fault. Everybody wants to play their own songs.👍😊.Wait wait fanaticVersion: 3.39.0

Lost 60 credits, not happyI work at a bar and I have always loved the app as I spend plenty of money to hear good music while at work. Then they changed it recently and I have nothing but problems with it ever since. For example I left work on a Thursday with 60 credits on my account to come in the next day and the app saying I have zero credits. Also my favorites were no longer available on my app ie songs and locations. I reached out to the app via the “if you have a problem” messenger to still not heard anything back about my 60 credits that were lost. If these problems continue and they don’t reimburse my 60 credits I will no longer spend money on this app.Loou8Version: 4.0.5

Money MakerLove this app! I wish there was an option to go back to the song I selected on regular credit price that keeps getting skipped…..select the song and pay extra to get it back in the cue toward the top. Too many times I’ve gotten to the bar first and didn’t have to skip anything. Then someone comes in and skips a bunch…..which is fine, I get it because they paid more. But, I’d love the opportunity to go back into the songs I selected and pay more to push them up a bit. This would be a game changer!.HlhutchcroftVersion: 4.0.22

They take credits and don’t play your songI never write a review but I just played a song and never heard it. Then one of the bartenders where I’m at did the same thing but she had a number to call since she works there.... she didn’t give me the number to call but told me it happens all the time. After witnessing this I will never use TouchTunes again. I’ve always wondered why some of my songs weren’t played and now I know why. This is B.S. I did get my credits returned but only because someone that has their number called to complain. I’m sure this has happened to me before. It’s unfortunate but I hope this helps. I won’t be using this app ever again..Shawn AlcazarVersion: 3.16.1

Usually goodI like the app, it has a nice interface and a decent song selection, and my songs usually play in a reasonable amount of time. However, sometimes there will be a huge backlog of songs on the queue, and songs I queue don’t play for hours, after I’ve already left. If they’re only going to let you see a few songs in the queue, the app should warn you if there’s more than an hour’s worth of songs already queued up, or suggest for you to fast pass. Another solution would be the ability to upgrade songs you’ve already queued up to fast pass once you’ve been waiting a little while and realize there’s a large queue..Champion2679Version: 3.28.6

LanguageMusic is the universal language. I love this app because I am looking at my phone like everyone else in the world does. I can stay seated near friends and play or excuse myself to the restroom and play discreetly. I avoid being at the jukebox and being accused of playing something and then being stereotyped. Sometimes someone else is playing a certain genre of music and it makes you think of songs in this same category and then I get to play one or two and we share the music and conversations ensue and friendships are born..CrushoninKVersion: 3.26.0

Steals moneySo they updated the app recently. Decided that since it took two clicks to pay extra to skip, that they should make that easier for you and made it one click. Made it flashing gold and put it right next to the regular “pay here” button. So now they steal your money if your just drunk enough to click a button to quick. BUT WAIT!! They say “all you have to do” is contact support to get money back. But that’s only (at best) 50% of us.. so they steal money from the other 50%. This app should be challenged in court..DevilDoc727Version: 4.0.25

Great App for Music at RestaurantsHowever i decreased my rating from 5 star to 2 due to this new UI/Solution is horrible. Most of the time i went goto my favorite restaurant and then under categories i would select a category that fit my mood that day and just hit play and let it play whatever was in that category. Well with this new system categories are gone and no ability to play an entire playlist. I have to manually go through and select individual songs. Not the end of the world but annoying. I really hope they bring back categories and ability to just play the category. I get to hear many songs i don't know the name of that way but enjoy hearing. Please bring it back..LostSVersion: 4.0.5

If you play to many songs they up the price through the roofLove the app but don’t like how they’ll up the price per song like crazy if you’ve played a lot of music and skipped other ppls music, for example kept hitting play next due to someone playing songs that were inappropriate for the surrounding environment and got to the point they wanted 8 points per song while offering nothing in return. I own my own business and i get making a profit but they’re excessive some nights usually fri, and Saturday nights.DouchemachineVersion: 4.0.13

A ripoffThe website is so unclear and tricky that I kept trying to play a song and it never said that it was in line to play so I thought it wasn’t working properly and I used up all my money to apparently pay a sing 12 times! 20 min later it hasn’t even played yet and they took away all of my credit. Please give my credit back and make your website clear so it’s not extremely confusing and basically taking peoples money when they don’t understand what your app is doing. Thanks..A_NouriVersion: 3.28.7

Please fix the refreshAvid user. Love the app. Would like to be able to scroll/browse “recent plays” without it resetting constantly. I’ll be trying to remember what I played last and what I want to play next but I scroll past three songs and it refreshes back to beginning of the ticker. Every time. Stop please. Just let me scroll through my whole “recently played” list… refresh everything else if you have to but not the list I’m looking through… while I’m looking through it..Tells StoicVersion: 3.34.0

A real fun way to change the atmosphere at the bar.Have you ever found yourself at a bar and thought to yourself “huh… this music kind of sucks”. Well now you don’t have to put up with it, thanks to this app.Erwin GodfreyVersion: 4.0.3

MusicPlease link to spotify.ThaliaasnoseridaVersion: 3.46.0

GreatGreat great.Dont get mad get betterVersion: 3.45.0

Video access to monitor.Video access to monitor availability to Main 88 Hagersville ON.WhcutterVersion: 3.45.0

Fun wherever I goLove that it remembers my favourite haunts and works in USA & Canada..ArmyeyesVersion: 3.44.0

KirkIt good I lik musulmán.Kirk leatherVersion: 3.44.0

Rock onDing ding.24crysyalVersion: 3.43.0

AwesomeAwesome.JajfifnwnnqkkVersion: 3.43.0

Displeased heavilyDon’t like how the music can be filtered so that you can’t choose anything from a certain genre.Dannboy902Version: 3.42.1

My account was removed. What’s up with that?Recently I noticed I was logged out of my account and now it says my email does not exist so I am unable to access my account. I someone able to assist? Other that this I loved using your app..WillWinWilliamsVersion: 3.41.0

App crashedI’m trying to bring up locations and it keeps telling me to retry please fix this asap!!!!!.DilKay97Version: 3.41.0

Generates a great feelingI enjoy playing music for the pub. Everyone seems to love the music I play. I also love the music I play. It’s so convenient to use my phone to play stuff and get extra credits buying through the app. And I just wish there were more one credit songs..MyronVLVersion: 3.40.0

MusicLid approves the music.Juliano1928Version: 3.35.0

Where did my credits go?!?🤬Love the app but it’s not cool that the credits disappear after x amount of time. I usually use it in a bar, not an accounting office, so don’t feel like keeping track of when I bought them. Just today I found my account empty, not to mention post Covid lockdown..Debgahan28Version: 3.36.1

YyyyyeerrI like touch tunes because I can play Scatman at a bar that I’m not currently at so everyone can enjoy scatman as much as I do.Scatmans sonsVersion: 3.34.1

AwesomeLove the sound, endless choices and the crowd it brings.LindsvinVersion: 3.34.0

Get with itI should be able to pay more and cut peoples songs off..MR BGREENVersion: 3.33.1

Why this is the best phone jukebox appNever fails, always works , never had a single issue, love this app LOVE IT!!.8 bit tomVersion: 3.28.7

Music selectionYou cant have artists like Taking back sunday and not have sink into me Or all or sharon jone or charles bradley.Mom2ChimpsVersion: 3.28.6

AwesomeLoved it.Rytho1234Version: 3.28.6

GreatWow. Great app..ThababsVersion: 3.28.6

Needs more songsPlease add more songs, everytime I come to put a song, it’s not there….Hollr KnightVersion: 3.28.6

WickedI love this app.Bad angus aka (the old kid)Version: 3.28.4

AwesomeAwesome.Red down 9Version: 3.28.0

Love it.Playing my favourite tunes in the pub..Mufc 68/99Version: 3.26.0

Great way to pick musicLove the app.Shannonob27Version: 3.24.1

Yaaaaa111577Xdnanna.Yaaaa173636Version: 3.23.0

MalcolmMalcolm is sooo good looking that he gave me a glance and I think I might be pregnant now.MarkinwoodsVersion: 3.23.0

Not enough songs but does the jobNeed more song selection.Quin AndersonVersion: 3.23.0

Love itThis is so neat.N8ive galVersion: 3.20.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.10.0

TouchTunes: Jukebox Music Negative Reviews

Terrible designNormally I don’t care to make reviews but I figured I’d help people save money... It’s cool not having to get up to go pick a song and swipe your card or insert bills every time you wanted to hear a song but the system they have in place is poorly thought out.. The play next option ruins everything, I chose a couple songs and they kept getting bumped back and back because other people paid more to hear theirs next so I decided to try the play next option so I selected that option and the cue showed my song as being next, well then someone else did that after me and my up next song got pushed back a song, and then again and again... Next thing you know the 4 credits I spent to hear my song next was 9th in line 5 minutes after I did that option. My song went from next to 9th in line in 5 minutes for 4 credits... Not only that but people kept selecting the next option so that the 6 songs I selected prior to that still haven’t played after 3 hours of being here. Just save yourself the money and disappointment and let everyone else make their mistakes with this app....Johnny clegghornVersion: 3.16.1

This App Cheated me out of MoneyThis app is complete trash. While at the bar last night I bought the app with numerous credits and then purchased a song, interested in how it worked. It immediately showed that my song had been played and took the credits. I assumed it was just a poorly worded notification and figured it would play after the 3 song queue. It never played. I kept waiting thinking that I had made a mistake, double checked where i was and that I was selecting the right bar. So I went ahead and just bought the song a second time since I had already wasted my money on credits. This time a 7 song queue. It never played. I waited through 15 additional songs before we finally left the bar and the song never played from either purchase. Now I have fewer dollars with only a few worthless credits left in an app I’m going to just delete anyway as it’s trash. Don’t use this unless you want to burn your money on an app that can’t do the single thing it is built to do. It will just take your money and give you nothing in return..GuySwannVersion: 3.14.2

Baaaad Move on the UpdateAs a bar manager that has been using this app for several years, I cringe at the thought of how much money I’ve spent on this app (over 3000 plays, you do the math). Nevertheless, I’ve always enjoyed (and continue) to use it. Prices always seemed fair and it’s a great help when a customer requests a song or you need to change the atmosphere in the bar. Over a year ago or so, ALL credits worked at ANY location. They changed it to check-in locations only. Not a big deal, considering previous stated circumstances. However, this new update is a complete sham. They return the “everywhere” feature of versions past, but lower the credit count because it’s a “new” feature, I guess? Has always been 18 credits for $5, and is now 12 for the same price. As a loyal customer for years, SHAME ON YOU. I never write reviews (I’ll go ahead and sincerely give you 5 stars for versions past),but this appalled me. I’ll just be using my manager reward credits from now on, until they get rid of that....YOU CAN DO BETTER, TOUCHTUNES..DirtyfromdustVersion: 3.17.1

Show the right song?!Love TouchTunes (other than my area keeps raising the price for a song) but can you please at least show the current playlist so I can see what I have to hear until my song plays. I’ve seen the same song every place for the past day and I know T-Pain doesn’t play electronica or Irish music. To amend why my review went down stars: “your songs will play in 7 songs”, it’s been at least 12... and I lost count after that so glad I played for them to come next, could have been nice to have a better estimate..... To amend yet again, this service is good on places that have low attendance, in a moderate area and definitely not on a holiday. You should probably advertise places that “close the juke box” before patrons buy a song... since the server just said that they close the juke box on ‘big days’ if this true then you need to let your patrons know. I think I’d rather go straight to the bar and ask for them to play my song, at least it will play in the 6 hours I have been here..BloundiegirlVersion: 3.19.0

Stole My CreditsI downloaded this app just because I didn’t like the music was playing at Applebee’s. I bought like $6.00 worth of credits (6 songs) and decided to play “Driver’s License” on repeat six times. After clicking the “play next” button six times, my credits were gone and I was ready to sit back and enjoy my tunes. However, after the third time playing, the song switched to a song I didn’t choose. Confused by this, I reached out to the app’s “DJ support team” questioning why the song stopped playing. The automated response back said that a DJ would reach out to me shortly to address the issue further. After about four hours, I still have not heard anything from any “DJ”. I then requested my credits be reimbursed to my account. Lo and behold, still not response. I lost $6.00 and a chance to make the people of Applebee’s question their restaurant choice. Thanks JerkTunes.Lana.j.kVersion: 3.28.0

Waste of money and timeIf you want to hear your song you have to pay a ridiculous amount of money bc otherwise people will just skip you constantly. Didn’t used to have this problem bc the people around here hasn’t bothered to download the app. Now that there are some that use it I never hear my music. I’m here for three or so hours and never get to my songs bc I pay at the juke box not on this broken overpriced app. Only cost 3 credits to skip ahead on the juke box but apparently cost 4 on the app! Ridiculous, unacceptable, a terrible business model showing this “company” thinks we are all stupid. As if we can’t tell they are making updates to force us to spend more if we want to hear our music. I will NEVER spend money on touchtunes again. Not on the terribly made app and DEFINITELY not on the jukebox itself bc it ruins my night when I expect to hear my songs but only hear other people’s garbage for the whole time I’m here!!!!!!!!.Soundchic18Version: 3.20.1

Need a FREE way to skip songsI visited a bar with a digital karaoke machine, and I must say the experience left me a bit disappointed. While the concept of buying credits to play music is intriguing, the quality of the selections didn't quite match up. It seems some individuals chose songs that were, to put it lightly, far from ideal. What added to the frustration was the lack of a thumbs-down option for such musical selections. I couldn't help but feel that some of the music choices were, in the words of sarcasm, "world-class." One particular rendition of "Alex Pam" was nothing short of garbage. While the concept of digital karaoke is promising, I believe the bar should consider implementing a better system for song selection and perhaps a way to downvote subpar performances. Overall, the evening left me with mixed feelings, hoping for a more enjoyable and harmonious karaoke experience in the future..Natalie was hereVersion: 3.43.0

DisappointedI’ve seen one review similar to what I’m writing this review about and how they just get people to spend coins. I’ve wasted coins before and just started to realize that they’re going to waste Cus I never get to hear the songs I put on. For example last night I was at the bar and I paid for two songs. After 15 minutes my friend asked if my song came on and I said no and I had picked two. So I went back to try to have it play sooner so I paid the extra 4 credits. After an hour I didn’t hear the song. I’m mad Cus I’m leaving I’ve spent enough time at the bar and so I checked the app to see if there’s a way I can cancel my songs and nope, even more disappointed that I not only will be not listening to my song but people that didn’t pay will. You guys should have like a song cancel option and therefore you can get the coins back other than that I wasted time and money.LooperrVersion: 3.12.4

My TT careerOverall 2-3 of 5. I have lost so much money on this app by songs not working it is almost comical. I have had minimal satisfaction when I live chatted and NEVER, NEVER has TT support given me anything over what I lost. Because of such there have been times, many times where I just do not even reach out. It has been that sad. Customer service is definitely an area of growth for this company. TT also really has limited roots reggae and jamband music. Given the demographics that like these genres you would think more would be available. Am I still a customer? Yes but I do not play it nearly as much as I once did due to the above stated facts. Was holding out hope that at least one time I would get a nice 25-50 credit credit. Seriously have spent a lotta loot and you would think such would be considered. Keep the music flowing - TheI.The I 420Version: 3.19.2

Upset with credits decreasingI used to get 60 + 4 bonus credits for $20. Now I only get 50 + 2 bonus credits for $20. I will not be purchasing as many credits!! I used to buy $20 worth a week!! Now I will be only buying $20 a month!! As well as my bar rewards have went down drastically!!! Very upset. Used to love this app and recommend it to all my patrons!! My juke box is usually playing every night most of the night. Now it is rarely played due to the major increase in amount of money it takes to buy credits and how the credits for each song has gone up as well as the amount it cost for fast passing. It was gonna be 12 credits to fast pass! Come one touch tunes bring back your better prices and songs for 1 credit. Your losing customers!! Is only common since. Without us you wouldn’t have a business. Reciprocity I scratch your back you scratch mine!!!.Hoover clanVersion: 3.18.2

Steals your moneyThis is a terrible app. Not only does it require frequent force restarts because of all the technical issues, it also steals your money. You have a limited view into the queue. If you pay for a song that is already in the queue, it will not add it a second time. But it will take your money like it did add it. You get nothing for your money. If they don’t want to allow the same song I the queue multiple times, that is fine. But they should not take your money in that case. This is a “digital jukebox” and that is not how a real juke box works. It is a scam. They’ve already had class action lawsuits against them for the way they cheat customers and there should be more for the way they continue to cheat their customers. If companies were actually held accountable for their actions, ones like this wouldn’t exist..VikReviewVersion: 3.34.1

Horrible, shady companySomeone should file a class action lawsuit against this company for their shady business tactics. They give bartenders way too much power to skip your music, without any explanation and with no refund. I tried to play Kanye, Fallout Boy, Zedd, and the bartender skipped all of it. How hard would it be to automatically credit my account if my song is skipped? I’m a an app developer and I know that it’s not hard at all! They also give the venues free credits for their bartenders to play what they like and this bloats the playlist so you are forced to use the Fast Track feature if you want even a prayer at hearing your song. So shady. You are basically in a bidding war against the bartender and you will ALWAYS lose. When I use TouchTunes I hear my song about 20% of the time. This company continually does not do the right thing and will not see about her nickel from me..Iupchris10Version: 3.18.2

“Play Next” breaks the whole experienceThe Play Next feature breaks this whole app. This allows you to pay more to skip the queue. Spent $10 to queue up some songs, and for an hour my song kept showing next until moments before the current song ended, and then someone would use Play Next. Waited an hour, didn’t hear a single song I purchased. Fool me once, shame on you, fool me twice… you won’t fool me twice because you won’t get another dollar from me. And you WILL get a 1-star review. This is an easy problem to fix. Just scale up the cost of Play Next exponentially for each time a song has been bumped back. 4 credits to Play Next the first time. Then 8. Then 16. And so on. This democratizes the jukebox, which is kind of the whole point of this design, right? Jk, obvi we know it’s for the money..Travis.reiterVersion: 3.41.0

Dishonest MonopolyThis company unfortunately has a monopoly in the Pittsburgh, Pa area, and they really take advantage of it. I clicked the help option within the APP and was charged $5 dollars without ever being told. I am very upset by this immoral business practice. I would have never paid 5 dollars for the help option. I didn’t even chat with a representative. My songs were repeatedly skipped for over an hour. I had to stay later after finishing my food and drinks to hear the 2 songs I played. I hit the help button so I could make a suggestion that customer should only be allowed a certain number of skips since we all must share the machine, or at least give people the option to recall their requests. I’m done with touch tunes if it is going to charge me for ridiculous things like help chat, but has the nerve to never even tell me I’m being charge..Boopsie bearVersion: 3.17.2

Great idea, terrible execution and very low quality app development workMight be the most frustrating app I've ever used. GUI is terrible, have to pay more money to see the full queue of songs, and generally speaking the user interface feels like it was made by a highschool student whom is trying to learn coding. It's a great thing to have an app that allows you to pay for and play songs from your phone at local bars. However, not being able to see the full queue of songs, and the wonky interface is frustrating. Do better.... It's not hard to make an app for what is essentially a juke box that's easy to use and also shows the full song queue (I know they want you to pay for it but you're already paying to play songs and the feature used to be in the app for free)..Someone who tried your appVersion: 3.38.0

Fast track can get bentIs this a freaking amusement park ride now? U pay to hear a song. And then someone with more money comes along and skips the line? That just isn’t right. This company is already greedy enough now u are basically screwing us out of money. I was at a bar and at 9 o’clock I paid to hear 4 songs. I could see my songs I. The cue. Then comes a couple of drunk girls who love ABBA. Yeah, ABBA. They put money into the machine and play about 80% ABBA for the next 3 hours. Jukebox gets shutoff at 12am. I never heard one of my songs. I complain to customer service and after a little extra complaint they say “as a one time courtesy” they will credit me back for my missed songs. So I guess they can just continue to screw me over because I already spent up my one time courtesy..Jkidd1979Version: 3.20.1

Pay EVEN MORE to WinYou have to pay money to play any songs which is understandable, but the cue was only 7 songs when I initially added my songs. It’s been two and a half hours now and every time it’s my songs turn, people come in and add 10 songs, paying extra to skip the line I. The queue . At this point nobody in our group has been able to hear the songs I paid for. I feel like it shouldn’t be allowed for someone’s set of songs to be cut off 5 different times (not an exaggeration) I’m spending money just to never hear any of my songs. I would appreciate a refund. You have to pay to play songs but people can pay extra to have their song play sooner and that’s all that’s happened the last two hours. I am definitely not satisfied..Sammy Sam SammertonVersion: 4.0.12

DeceptiveSuper irritated that I purchased a song and didn’t hear it over the next 1.5 hours that I was there. There weren’t that many other people either so idk how that many people were using the fast pass feature. Either way, it’s kind of a scam that you can pay for a song and never hear it. Facilities close at a certain time so I can’t wait there forever to hear my song… You also don’t get told any indication of when your song will play. The app actually hides the queue from you. So basically you are gambling when you decide whether or not to pay for the fast pass. That’s clearly deceptive. When you purchase fast passes at other establishments (like amusement parks) you can get a sense of how long regular lines are prior to making that decision..Cas995Version: 3.41.0

Horrible credit policyI bought $50 of credits maybe a year ago and I was excited to use my credits when I got to a bar with my friends. I was disappointed to find out that their credits expire 180 days after purchase. This practice sounds borderline illegal and extremely unethical. I was considering purchasing additional credits but I can't pull myself together to support a company that would have such a policy. They should make it more clear to the user that their credits expire a certain amount of days after purchase. 180 days is very low for an expiration date. They updated their credit policy in August 2022 so the play anywhere credits don't expire but this company isn't getting a single dollar out of me until they refund me for their bogus credit policy..Simple-Chill-HonestVersion: 3.40.0

Great App for Music at RestaurantsHowever i decreased my rating from 5 star to 2 due to this new UI/Solution is horrible. Most of the time i went goto my favorite restaurant and then under categories i would select a category that fit my mood that day and just hit play and let it play whatever was in that category. Well with this new system categories are gone and no ability to play an entire playlist. I have to manually go through and select individual songs. Not the end of the world but annoying. I really hope they bring back categories and ability to just play the category. I get to hear many songs i don't know the name of that way but enjoy hearing. Please bring it back..LostSVersion: 4.0.5

Dirty Dirty Way To Do ThingsI really want to give the app a good review because I want to enjoy it BUT, it is absolutely unfair when you purchase a song and it doesn’t play or takes FOREVER to play. I’ve done 2 credit songs and 4 credit songs and even my 4 credit songs don’t play. Why you ask? Because “it doesn’t fit the ambience”. I am Latino, Mexican-American to be exact. I love Reggaeton, Salsa, Pop, Hip-Hop and a lot more. The times that I try to play Spanish songs, I get skipped like 10+ plus times. It’s ridiculous I play an English song and it immediately plays. Keep in mind both song are at 4 credits per play. I think it’s unfair and it’s not the first time. It’s been everytime I’ve come to play songs. I have screenshots of the time I purchase it and the time it plays. Big differences between Spanish and English. It’s UNFAIR..XmskjsissbkknVersion: 3.24.1

Is good until it decides to steal your moneyUsed the app happily the first few times, and had a few gripes like selection and what not, normal issues though. Then it started taking my credits to play songs without playing my songs. I have noticed this happens in a couple ways. It will just never put your song in the playlist sometimes, but today was different. Today the app said it was playing my songs while playing different songs the entire time. It seems like myself and a few others here were a victim to this app, so be warned, the app will not honor your requests while saying it is doing that. Completely she say and I say boo to the developers who would have this kind of shady app available to the public..TomaMasVersion: 3.19.6

Songs never playedDon’t bother using this app unless you have hours to sit around waiting to hear your songs. There have been a few occasions that I never heard my songs and the last time after 1-1/2 hours I even reached out to TouchTunes through the help feature and still didn’t hear them play!! There is no way to see the cue on this app to know how many songs are ahead of yours and other people will use extra credits to keep skipping the line and play theirs first. This feature is on AMI also but at least you can see the cue before deciding to play songs. It’s always a gamble on this app whether you get what you paid for!! I will use my remaining credits & then delete the app. Not worth paying for songs that you never hear..AZ Country BoyVersion: 3.41.0

Biased SoftwareI downloaded this app tonight and purchased some credits while in the bar (OTR, Columbia MO). The first song I requested was Buy You a Drank by TPain. It was played at a noticeably lower volume than all of the songs played before, which were by white artists. I thought it was a fluke so requested another song which was by a Black artist. It was in the que and played after about 15 minutes. While waiting all of the songs played at a very high volume. When the song I requested came on, it was barely audible. Twice in a row cannot be a fluke; there is clearly a preference in the software for which songs are played at a high volume. I would actually like a refund and am sooooo disappointed in the biased implementation of a potentially awesome platform. 🤮.CrmckinVersion: 3.35.0

Nothing ensures the music will actually playWent to a bar tonight and bought a bunch of credits. First song I tried to play showed in the app as playing, but was completely silent. I had queued up a few more that were a different genre and they played, but at such low volume that they were barely audible. Venues are able to block certain music, but there’s nothing telling a user they’re doing this and you still pay for it. And apparently they can also turn the volume for everything from this app way down and get you to spend money without actually getting what you paid for. How hard is it to build something into this app telling users that some music is unplayable in some places?.Scout!Version: 3.39.0

Frustrating User Experience for Fast Passing SongsI recently queued a song on TouchTunes and decided to fast pass it to play next, only to discover the app wouldn’t allow it. The design seems to lack flexibility for users who may change their minds or want to act on impulse—something that seems like a basic feature in this type of app. With so many song options, it would be helpful if the app allowed users to adjust their selections more easily. Please consider updating the app to reflect how users actually engage with it. This approach gets your message across while giving feedback that the developers might take into account. It can be tempting to vent, but constructive criticism is more likely to lead to changes..YoyoyoyotmerrrrpVersion: 4.0.15

The que is terrible and so is the interfaceI just wanted to play 1 song and didn’t get to see the que until after I bought a song, then after seeing the que I would’ve had to wait 30 min (not including people who can skip you in line). My friends wanted to leave so I ended up having to buy the same song and choose the skip option an not ever being able to cancel my original song that I wasn’t even there to hear. So I lost 2 coins and had to spend 6 just to skip a line. Please show the que before even allowing a purchase of a song. This was a bad first experience and I should’ve listened to the reviews but seeing how they gave it five stars I gave it a go. I’d like a refund of my 2 coins please..Ghost partyVersion: 3.28.0

Wasted my moneyAn older version of this app used to give you an idea of how many songs were up next on the jukebox. Now it seems to hide this vital info! Booooo..BuzzTorontoVersion: 3.35.0

Waste of moneyWhat the developer doesn’t tell you is your track selections can be flushed down the toilet when someone presses the skip button on the back of their jukebox machines..TanoukeeVersion: 4.0.5

Everywhere Credits Not For EverywhereDownloaded the app to play music at the bar, found song I wanted, signed up no problems, AFTER purchasing $15 of credits I get a notification saying that I cant use any credits because my account is Canadian and I was in USA. Pretty useless for me..PhukoffmeVersion: 3.45.0

Cheaper at the kioskSo the app charges $5 for 4 songs while if I put a 5 in the machine I can get 6 songs. To hell with the convenience fee.Future app deleterVersion: 3.44.0

Not happyDidn’t play my songs.Yogurt3244Version: 3.43.0

BrutalThey are fired.BruhXD!!!!Version: 3.41.0

Skipped my songPaid for 12 tokens (cant pay for less) and my song was "next" and it completely never played it. Scam of an app.Selena Gomez is the best!Version: 3.34.0

This app sucks if travelingTerrible app if you’re a Canadian trying to use this in the u.s. wish they allow use with one login for both countries.Texcountry101Version: 3.33.1

CreditsFor sum reason if u already have a card in ur wallet u can’t purchase credits.just keeps going to set up apple pay.Weird first app ive used that makes it hard to give them money 🤷🏻‍♂️.Bat. 53. 0Version: 3.28.6

Great idea. Way too expensiveThis app is a great idea. The song catalogue is pretty good. The reason it sucks is that it’s more than $1 to play a single song. They just increased the price so it’s even more expensive..PorrterrVersion: 3.28.0

SongsSongs need to be updated.DirifterVersion: 3.28.0

Broken AppThis app was working in my local bar earlier this week however now every time I open it up it immediately crashes! Please fix as these machines have issues with taking cash!.SpicysilverfoxVersion: 3.27.1

PoorDoesn’t connect to where you are, causing wasted credits to past locations.Couch2101Version: 3.24.1

Still takes my money and fails to play my songs.Still takes my money and fails to play my songs. Zero help options..A nick name that really is notVersion: 3.23.0

Rip offSo I bought credits, selected a song to play. It deduced the credits from me, and never played it. What a rip off..Hockey_chick101Version: 3.23.0

Pricey and Lack of SelectionSure it works while I’m at my local bar but it’s too pricey to use regularly. And the selection is crap. I’m deleting the app..Ian Jazz WilsonVersion: 3.20.1

DiscriminationSo I sent my two white friends an invitation link for bonus credits and I got 5 from each. When my black friend did it, I got 1 free credit and he got zero. Do not use this app. The algorithm is racist..Tony112222233Version: 3.20.1

Horrible supportCredits were taken and my songs weren’t queued. Tried support chat and they were non responsive..Review July 8 2019Version: 3.20.1

Can’t even add my Credit CardWorst app ever. Can’t add my card because I can’t enter my postal code properly. They want money but can’t even make a proper payment system. Why not just use iTunes?.Skunk BoiVersion: 3.20.1

Didn’t work at all. Major let down.Didn’t work at all. Major let down..CanadiannytVersion: 3.20.1

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