TouchTunes: Jukebox Music Customer Service

My favorite thing, by far, about TouchTunes is that as long as you’re willing to spend the cash, you have complete control over the music selection and, by proxy, the atmosphere of the bar you’re in! For example: If karaoke ended before you had a chance to sing your big number (the one you’d been drinking up the courage to sing all night)…TouchTunes to the rescue! You can now regale the remaining crowd with that popular pop/love song from the 80s/90s cuz “that’s my jam!!!” Or perhaps your local pub seems to be overrun by a particular subset of society that ONLY plays angry metal music because they’re “bikers” and that’s what “bikers” do 🙄…TouchTunes to the rescue again!! This time, however, the musically provoked “bikers” scowl and start to leave as you blast out the beloved and highly-influential gangsta rap classics from your childhood. Talk about an atmosphere changer! 🤭 Or maybe you’re meeting that special Plenty of Fish guy/girl you’ve been talking to for the last 6 months and now that you’re certain you haven’t been catfished, you’re trying to shamelessly flirt and make a physical human connection but all that’s blasting out at the highest decibel is the most boot-strappin’, square-dancin’, honky-tonkin’, libido-killin’ country music…TouchTunes saves the night (and your sex life) once again when you put on an hour-long compilation of the best classic rock because……well name ONE classic rock song that you wouldn’t get down and dirty to! So thank you, TouchTunes, for giving me the ultimate control and even letting me pay a little extra to move my selection to the front of the line! Savage!! 🤘

I’ve read a lot of poor reviews of this app here but most are years old. I’ve been using it for about a year and I’m pretty satisfied with it, although some of the same issues have happened to me. I hang out at a small local bar about once or twice a week but usually in the afternoon not at night when it’s crazy busy and my songs usually play as expected with a few exceptions. If the crowd is more into sports management turns up the game feed and the jukebox down or off. Not the app’s fault. I think a couple of the regulars at the bar will pay double and put their whole playlist on before they walk in the door. Not the app’s fault. It’s nice to be able to do that once in a while with a song or two but some people WILL abuse the option. I do tend to like some rather obscure songs that were never top tens and can’t find them in the app but them’s the breaks when you have varied tastes in a world of conformity. All in all I love the app and figure life is tough, you can’t always get what you want, learn to roll with it, baby. Find peace and happiness within, you won’t get it from an app.

I was singing this app’s praises when I first got it but you all are dirty with the way you do things. Credits should apply to ANY bar, not just one at a time. And if you purchase the credits, there should definitely not be a time limit on when you use them! And my biggest pet peeve is the option to jump the line. I spent 2 credits on a song last night and never heard it because people kept skipping ahead of me. I was at the bar a full hour after the purchase and it never came up until finally I got petty and spent 4 more credits just to hear it. However, I deserve a refund for the 2 credits that were wasted. You either need to do away with the skip option or else give it a limit so that my song will eventually be played even though I *only* spent 2 credits on it. I’ve been using TouchTunes since this summer and that particular problem has never happened before- and I was in a small bar. I find it hard to believe that there were that many people spending 4 credits per song just so theirs would be next. That makes me suspicious that you are just making it look that way to get some of us to spend more credits.

Been using touch tunes since 2008. The app layout is very confusing. To the left where their should be your profile icon, there’s a menu icon that’s for both settings & your profile. Your profile is listed up top & then settings & activity underneath, this should be separated by having two sub menus. One for your profile & one for the settings. In the middle you have the venue which if selected brings you to the venue’s screen, the confusing part here is that instead of having a back bottom to the left, there’s a help bottom instead. You have to select the venue under the map to go back. That makes no sense. You get a bunch of other people’s or the venue’s playlists under what’a playing now when it should give you an option to sync your iTunes/Apple music or other streaming service’s playlist so it can find what songs are available on touch tunes & let you create a playlist with those songs.

I can honestly say most apps when you contact their support, don’t reply; other than the generic response on these reviews. “Sorry about your experience; blah, blah” This one is completely different, they actually address the issue you had and I personally experienced positive results with them overall. Yes, you will see your music in queue when you’re out but that’s just how it is anywhere. Keep in mind back in the vinyl jukebox days it was the same concept without knowing the lineup. Thank you for being a great application, I enjoy that I can save my favorites so I can remember places I enjoyed. Also, helps when I want to try a new place and see none of the music I want to vibe with I can go to the next.

First off, I found that it had deleted about 20 of my credits after 4 months of non-use. That is thieving, plain and simple. Second, when trying to buy more, it does nothing. I select Apple Pay and all it does is return to the credit screen. I select CC and put in the information, select save, and again nothing happens. It doesn’t even save the info I just typed in. And dumps me back to the credit screen which still shows only 1 useless credit. I don’t use PayPal, so don’t bother pushing that. I even deleted and reloaded the app from the store, and it still does nothing. It did let me select where I wanted to play a song, but that was all. It won’t let me buy credits which makes it totally useless. I don’t get thrills just be able to see what others are playing.

Customer service was great, now 0 responses.I have been a member since 2014, and since then it has improved to near perfection. We always loved the "Fast Pass" feature that allowed up to bump up our song in queue with a few extra credits. It made for great friendly competition among bar friends, and provided us all the chance to be DJ, and at least hear our song within a few short minutes at most. We gladly spent $5, $10, $20 because we at least got to hear most of our songs while still at the bar. But, most recently we have all noticed a huge difference. Now Fast Pass is asking for up to 7 credits Max, YET, we didn't even hear our song until we were leaving the bar over an hour later. And that is because we payed Fast Pass rates on all our selections. What's the point of buying credits, and Fast Pass, if the queue wait is now going to be near 2 hours? Who is going to drink that long at a bar? Worse, to add insult to injury, now Touch Tunes has limited how many songs we can see in queue to about 7, and to see more we need to play 454 more songs! Really? That is a little underhanded, and deceiving in that we cannot see how many songs are ahead before we decide to even pay. What's the point of spending $25 if we are not going to hear any of our selections? Plus, I have spent hundreds over 6 years, and now I am asked to spend more for some new elite Status that let's me see the entire Que? Also, 4 years ago they had a customer service that took care of a jukebox play issue in 10 minutes! They credited me $10 for an issue very quickly, responding to my app message. Now, they need not respond to 4 messages I sent through the app. I once loved the app, but now I am considering removing it. We used to gladly spend money, for friendly bar DJ competition. The app now functions like a rip-off, with buyer's remorse. They are going to lose business. Please go back to original features. We are the users at the bars who know how this works. It used to be fun. Now were are very disappointed with TouchTunes and even angry with the App features, and service. You guys basically stole our money. Out of 3 of using the app that night paying for songs, even Fast Pass, we heard just 2 over 2 hours. Unacceptable.

I have been using this app since around 2012 and they have consistently improved the platform based on user feedback. Even tonight I mentioned to someone an improvement that could be made (other users bump your song up in the queue if they want to hear it as well) and then I immediately found out they had already implemented this! I had said it in the past, but never formally inquired. All of my past complaints or desires about the app have been addressed and improved. I love it! My only complaint is the actual cost of playing a song once. Make it cheaper. You will make more money in the long run.

Ever since I discovered TouchTunes, I feel naked without it! Once you feel the fun of choosing your own music - and best of all, checking the vibe of the bar, and choosing a song you think will work for everyone else - and then it comes on and people light up, you want to do it every time! Now, whenever I visit a new town on vacation or on business, I look up bars that have TouchTunes, and go there. The new app is a big improvement (eg. Search works much better). And it’s a good conversion starter if I’m at a bar alone - I can ask the person next to me what their favorite bar song is, and queue that up.

However i decreased my rating from 5 star to 2 due to this new UI/Solution is horrible. Most of the time i went goto my favorite restaurant and then under categories i would select a category that fit my mood that day and just hit play and let it play whatever was in that category. Well with this new system categories are gone and no ability to play an entire playlist. I have to manually go through and select individual songs. Not the end of the world but annoying. I really hope they bring back categories and ability to just play the category. I get to hear many songs i don't know the name of that way but enjoy hearing. Please bring it back.

Remember when you went to the record store or the record “section” in JJ Newberry’s and, after going through the top 35 albums you might want to purchase, you decide you’d be better off seeing if you could find what you’re really looking for in the PunchOut section! Unfortunately, that’s where you’ll find touch tunes. They have some of the stuff you may have jammed to 25 years ago but guess what that artist has put out 4 other albums since the one you have was PUNCHED! get current with all the artists in your data bank that are still doing it! Don’t be so cheap! Pay the man, already! The punch outs don’t pay….

I’ve been using this app for over a year and would love a feature to recall my songs if I’m leaving the place I played them. Most songs are 2 credits and I’m willing to lose a credit to not hear my song. Like if you recall a song, you lose a credit. One credit recalls zero, two credits recall one, three credit plays recall two credits. You know? I don’t want to lose all of my credit because the bar closes or I leave before all of my songs play. But I’m ok for some credit loss for over playing. Please make this a feature to let us do take backs!

As a bartender your main goal of the night is to have everyone relaxing and enjoying their drink, having a good time. Every once a while a dispute may arise, but very rarely. When then app came out, it was great! The convenience of not having to go stand their picking out songs or having to mess with money! Now, with this Skip option, more & more arguments are stirring, people are mad, upset & either leave, or argue with me or other patrons because they didn’t get what they paid for. It gets to the point where I have to turn the jukebox off, in order to stop the argument. No one wants to hang out in a bar with a bad or negative atmosphere, and this Skip option is causing just that.

They took away the cool perks of being a loyal customer and replaced it with a pretty boring one. At my tier of over 2,000 plays, I used to be able to have one fast past for the cost of a normal song. I didn't use it often but it was awesome if the queue was full and I just wanted to hear one song. That was replaced with getting extra credits every month ONLY if I am buying at least 10 songs. So the bonus is contingent upon making purchases. It is better than nothing I suppose but I really enjoyed that feature. I will say it looks a little slicker now but the clunky design was part of its charm before. Maybe that's just me.

Paid for them. Apparently you can pay and they expire. Sorry I don’t hang out in a bar every day. Sorry if when I go to the bar there are more songs playing than I have time to stay for and I’m not paying double to jump the line. I can see how TouchTunes profits do well from these tactics. All I can do more is warn everyone I talk to about something that I can only describe as a scam. Easier to have my account deleted than to get back what I paid for. Thanks for the rip off. Didn’t even notify me that there was a rush to use the credits. Just took them with no refund.

Just to update my review. I was actually contacted by someone in TouchTunes Support. Discovered through experimentation that the issue is with VoiceOver. I use an iPhone 16 Pro and for some reason voiceover, the screen reader, thinks that the search field is grayed out and not functional. If I turn VoiceOver off and tap the screen where I think the search field is, then turn VoiceOver back on, the field opens up and I can use it. Support is aware of this and they even gave me $10 in song credits as a thank you. Thanks for reaching out to me. Look forward to future updates.

I love, love, love this app! It’s so cool to be the bar’s anonymous DJ! I’ve been using this app for more than five years. I wish more bars/restaurants/clubs had these machines and associated apps. So great! I would recommend a couple of improvements: - For the love of God, let us use credits across venues. Not doing so seems actually kind of dishonest and greedy. - Have a more complete library across the board. You have TONS of songs, but not all venues have access to those songs. Maybe that’s on the venues. I don’t know. - Make it more difficult for staff to just skip your songs because they think it’s on autoplay. I’ve seriously gotten in arguments with staff and managers, trying to convince them I requested certain songs. Somehow make it way more apparent when a customer has requested/paid for a song. - Keep being awesome! It’s a really good, fun app with great functionality! Please take these suggestions into account. I know for a fact I’ve spend thousands of dollars on this app, so please consider them.

Totally works right, but if TT picks a song, it might make more sense for regular plays to wait until the song playing ends. Was waiting for the song to end to slip my song in, but had to re-up tokens (app took two tokens from me without playing it. Just did a little “woohoo” animation for Blur’s Song2, which was cute, but no play was lame hence the 4/5.) Then when the payment went through it cut off a different song that was playing. I heard some audible groans. Felt pretty bad. That said, a rush should definitely still be able to cut immediately from an app-selected song. Just my opinion!

Hands down the best way to appreciate the public spectacle of me and my music loving bipolar girlfriend breaking up and getting back together over a jukebox five nights a week. It will consume as much money as a drug habit if you let it. Also god help you if you’ve got credits left and you didn’t lock your phone before putting it away, you will come back to 30 paid plays you’ve never heard of. My third most played song I don’t even recognize, when I contacted tech support about it they gave me 4 credits back. Thanks TouchTunes, for helping destroy my life and bank account.

Usually at restaurants they play there own music, not usually my style (my style isn’t weird) so this app gives me a chance to play a few of my favorite songs. The app also is also very fast running, most of the time. The only problem with it is it takes a long time to play my songs but it’s not really the apps fault, it’s just because a lot of people use it so when you pick you songs it takes a long time to play but it’s really nobody’s fault. Everybody wants to play their own songs.👍😊

I loved having this app make it easy to play my favorite songs in my favorite places. But the recent redesign has a lot of problems. The old version let me play my entire playlist with one button, now I have to play them one at a time. And what’s with the pop ups that cheer me on for playing songs? Cute but an annoying interruption. And your search function is now garbage. I can literally type in the name of a song and it won’t find it. Please stick to good core functionality

I never write a review but I just played a song and never heard it. Then one of the bartenders where I’m at did the same thing but she had a number to call since she works there.... she didn’t give me the number to call but told me it happens all the time. After witnessing this I will never use TouchTunes again. I’ve always wondered why some of my songs weren’t played and now I know why. This is B.S. I did get my credits returned but only because someone that has their number called to complain. I’m sure this has happened to me before. It’s unfortunate but I hope this helps. I won’t be using this app ever again.

I’ve been using g TouchTunes for a couple years now and love the selection and ability to control the vibe. My veterans club loves it !

Me and all my homies love touchtunes

Great selection

I love his app. It turns any bar into my bar, with all my favourite tunes!

Ran the touch tunes for an hour and ended up with 4 aunties

I’m in Tony’s billiards in Guelph playing Dragula by Rob zombie on repeat, it’s played 11 times in a row. Im having a good time

Nice loud picks !!

Very good for bars

Expensive

Can’t get enough of this new app!

Have you ever found yourself at a bar and thought to yourself “huh… this music kind of sucks”. Well now you don’t have to put up with it, thanks to this app

Please link to spotify

Great great

Video access to monitor availability to Main 88 Hagersville ON

Love that it remembers my favourite haunts and works in USA & Canada.

It good I lik musulmán

Ding ding

Awesome

Don’t like how the music can be filtered so that you can’t choose anything from a certain genre

Recently I noticed I was logged out of my account and now it says my email does not exist so I am unable to access my account. I someone able to assist? Other that this I loved using your app.

I’m trying to bring up locations and it keeps telling me to retry please fix this asap!!!!!

I enjoy playing music for the pub. Everyone seems to love the music I play. I also love the music I play. It’s so convenient to use my phone to play stuff and get extra credits buying through the app. And I just wish there were more one credit songs.

Love the app but it’s not cool that the credits disappear after x amount of time. I usually use it in a bar, not an accounting office, so don’t feel like keeping track of when I bought them. Just today I found my account empty, not to mention post Covid lockdown.

Lid approves the music

I like touch tunes because I can play Scatman at a bar that I’m not currently at so everyone can enjoy scatman as much as I do

Love the sound, endless choices and the crowd it brings

I should be able to pay more and cut peoples songs off.

Never fails, always works , never had a single issue, love this app LOVE IT!!

I have played hundreds of dollars of songs from my TouchTunes app.. and absolutely love it… but I’ve had a waitress’ that have completely turned the volume down when my song was playing.. and then turn it back up when their song of choice played… I’ve played songs on Jukeboxes that said it was up and running… but the volume be turned completely off and the office locked…or the volume down so far, it might have well been turn off… so I’ve lost quite a bit of money thru out the past 3-4 years… I visit the Wafflehouse often…I could tell you the work ethic of every employee of at least three locations… I’ve gotten to know a lot of Wafflehouse employees.. an they’ve gotten to know me.. and they probably have learned a few country songs… thanks to Hank and George Jones just to mention a few..but yeah, I’ve literally played every credit I’ve purchased while at one meal… one visit… so it does bother me when I experience ignorant employees… or technical difficulties… but other then that… I absolutely love Touch tunes…

I get the concept of paying more to fast-pass your songs, but I went to a bar recently and tried playing 3 songs, all of which got skipped over and over for over an hour by people who paid more to skip other peoples songs to play theirs first. I think its a great concept for the company to make more money, but I think there should be a cap on the number of times the next unprioritized song or few songs in the queue is skipped. I left before I got the chance to hear any of the songs I paid money for, and there was no way to get my money back. That is entirely unfair in my opinion. I stopped counting after my song got skipped by 15 other songs. I paid extra money to have the heaviest most screamy most unbearable songs play right before I left the bar out of spite. That completely ruined my experience with this app. Never will I spent money again to play a song that can be endlessly skipped by other people. Ill just listen to it for free on my car ride home.

Normally I don’t care to make reviews but I figured I’d help people save money... It’s cool not having to get up to go pick a song and swipe your card or insert bills every time you wanted to hear a song but the system they have in place is poorly thought out.. The play next option ruins everything, I chose a couple songs and they kept getting bumped back and back because other people paid more to hear theirs next so I decided to try the play next option so I selected that option and the cue showed my song as being next, well then someone else did that after me and my up next song got pushed back a song, and then again and again... Next thing you know the 4 credits I spent to hear my song next was 9th in line 5 minutes after I did that option. My song went from next to 9th in line in 5 minutes for 4 credits... Not only that but people kept selecting the next option so that the 6 songs I selected prior to that still haven’t played after 3 hours of being here. Just save yourself the money and disappointment and let everyone else make their mistakes with this app...

I’ve used TouchTunes for several years now. The algorithm used to be that if you bought credits and were adding songs to the queue, all your songs would be played one after another. The only time you would have to use the play next feature which charges additional credits was when you were competing against another person on the platform. It has now changed that you are competing against the computer. The computer should not have priority over the human actually giving you money. I was playing music last night, my first 2 songs were played, followed by 5 songs in a row played by the machine (I could tell because no one in the bar liked or was playing slow, bad country music) and I ended up leaving before my third song even came on. You are literally trying to exploit your only paying customers for more money creating a fake competition between you and “another patron” which is really just the computer. I was previously a very active user and because of this change, you will never get another dime from me.

This app is complete trash. While at the bar last night I bought the app with numerous credits and then purchased a song, interested in how it worked. It immediately showed that my song had been played and took the credits. I assumed it was just a poorly worded notification and figured it would play after the 3 song queue. It never played. I kept waiting thinking that I had made a mistake, double checked where i was and that I was selecting the right bar. So I went ahead and just bought the song a second time since I had already wasted my money on credits. This time a 7 song queue. It never played. I waited through 15 additional songs before we finally left the bar and the song never played from either purchase. Now I have fewer dollars with only a few worthless credits left in an app I’m going to just delete anyway as it’s trash. Don’t use this unless you want to burn your money on an app that can’t do the single thing it is built to do. It will just take your money and give you nothing in return.

As a bar manager that has been using this app for several years, I cringe at the thought of how much money I’ve spent on this app (over 3000 plays, you do the math). Nevertheless, I’ve always enjoyed (and continue) to use it. Prices always seemed fair and it’s a great help when a customer requests a song or you need to change the atmosphere in the bar. Over a year ago or so, ALL credits worked at ANY location. They changed it to check-in locations only. Not a big deal, considering previous stated circumstances. However, this new update is a complete sham. They return the “everywhere” feature of versions past, but lower the credit count because it’s a “new” feature, I guess? Has always been 18 credits for $5, and is now 12 for the same price. As a loyal customer for years, SHAME ON YOU. I never write reviews (I’ll go ahead and sincerely give you 5 stars for versions past),but this appalled me. I’ll just be using my manager reward credits from now on, until they get rid of that....YOU CAN DO BETTER, TOUCHTUNES.

Love TouchTunes (other than my area keeps raising the price for a song) but can you please at least show the current playlist so I can see what I have to hear until my song plays. I’ve seen the same song every place for the past day and I know T-Pain doesn’t play electronica or Irish music. To amend why my review went down stars: “your songs will play in 7 songs”, it’s been at least 12... and I lost count after that so glad I played for them to come next, could have been nice to have a better estimate..... To amend yet again, this service is good on places that have low attendance, in a moderate area and definitely not on a holiday. You should probably advertise places that “close the juke box” before patrons buy a song... since the server just said that they close the juke box on ‘big days’ if this true then you need to let your patrons know. I think I’d rather go straight to the bar and ask for them to play my song, at least it will play in the 6 hours I have been here.

The fact alone that they took away things that we earned. Like I don’t get one free skip every day they took that away from me. Why I don’t know, but I earned it. I spent good money to get that perk and now they took it away. Nobody likes to be given something and then have it taken away from them. Not sure why they did that or why they think it is OK it is not OK! The new updated App does have a better search engine thats about it. It’s a better search engine but it’s harder to find music for some reason. It’s just really hard to navigate. I still haven’t figured out how to put my playlist back on there so it’s on the jukebox. Oh, and the updated jukebox that they brought to put the freaking volume so the Patron can see it. How smart is that? Wow, where are you guys born yesterday? Seriously that’s like the dumbest thing you could possibly do there’s nothing to do with the app, but it shows how smart this company is. Give us a perks back that we earned please.

I downloaded this app just because I didn’t like the music was playing at Applebee’s. I bought like $6.00 worth of credits (6 songs) and decided to play “Driver’s License” on repeat six times. After clicking the “play next” button six times, my credits were gone and I was ready to sit back and enjoy my tunes. However, after the third time playing, the song switched to a song I didn’t choose. Confused by this, I reached out to the app’s “DJ support team” questioning why the song stopped playing. The automated response back said that a DJ would reach out to me shortly to address the issue further. After about four hours, I still have not heard anything from any “DJ”. I then requested my credits be reimbursed to my account. Lo and behold, still not response. I lost $6.00 and a chance to make the people of Applebee’s question their restaurant choice. Thanks JerkTunes

If you want to hear your song you have to pay a ridiculous amount of money bc otherwise people will just skip you constantly. Didn’t used to have this problem bc the people around here hasn’t bothered to download the app. Now that there are some that use it I never hear my music. I’m here for three or so hours and never get to my songs bc I pay at the juke box not on this broken overpriced app. Only cost 3 credits to skip ahead on the juke box but apparently cost 4 on the app! Ridiculous, unacceptable, a terrible business model showing this “company” thinks we are all stupid. As if we can’t tell they are making updates to force us to spend more if we want to hear our music. I will NEVER spend money on touchtunes again. Not on the terribly made app and DEFINITELY not on the jukebox itself bc it ruins my night when I expect to hear my songs but only hear other people’s garbage for the whole time I’m here!!!!!!!!

I visited a bar with a digital karaoke machine, and I must say the experience left me a bit disappointed. While the concept of buying credits to play music is intriguing, the quality of the selections didn't quite match up. It seems some individuals chose songs that were, to put it lightly, far from ideal. What added to the frustration was the lack of a thumbs-down option for such musical selections. I couldn't help but feel that some of the music choices were, in the words of sarcasm, "world-class." One particular rendition of "Alex Pam" was nothing short of garbage. While the concept of digital karaoke is promising, I believe the bar should consider implementing a better system for song selection and perhaps a way to downvote subpar performances. Overall, the evening left me with mixed feelings, hoping for a more enjoyable and harmonious karaoke experience in the future.

I’ve seen one review similar to what I’m writing this review about and how they just get people to spend coins. I’ve wasted coins before and just started to realize that they’re going to waste Cus I never get to hear the songs I put on. For example last night I was at the bar and I paid for two songs. After 15 minutes my friend asked if my song came on and I said no and I had picked two. So I went back to try to have it play sooner so I paid the extra 4 credits. After an hour I didn’t hear the song. I’m mad Cus I’m leaving I’ve spent enough time at the bar and so I checked the app to see if there’s a way I can cancel my songs and nope, even more disappointed that I not only will be not listening to my song but people that didn’t pay will. You guys should have like a song cancel option and therefore you can get the coins back other than that I wasted time and money

I have been using this app for years but I would love to see a limit on the number of times you song can be jumped. I try to share the music but when I spend my money to play a song and it doesn’t play because others have payed to play before my song it get annoying. I played a song and 2 hours later it hasn’t played. There needs to be a limit on the amount of songs that can play before yours does. We all pay for our songs because we want to hear them and this is not the first time this has happened. After the last time I quit playing music because 3 hours after I played music- after I let the venue- I got the message my music was starting. Think it’s time to quit again.

Overall 2-3 of 5. I have lost so much money on this app by songs not working it is almost comical. I have had minimal satisfaction when I live chatted and NEVER, NEVER has TT support given me anything over what I lost. Because of such there have been times, many times where I just do not even reach out. It has been that sad. Customer service is definitely an area of growth for this company. TT also really has limited roots reggae and jamband music. Given the demographics that like these genres you would think more would be available. Am I still a customer? Yes but I do not play it nearly as much as I once did due to the above stated facts. Was holding out hope that at least one time I would get a nice 25-50 credit credit. Seriously have spent a lotta loot and you would think such would be considered. Keep the music flowing - TheI

I agree with “just irritated “. The same thing happened to me in my local Billiards room. I was tired of listening to explicit rap music, so when all of the selections were done, I went to the box itself and dropped $20 in and made my selections. The first 4-5 songs came on and then someone else’s song came on. And that was ok because I knew that someone else paid the extra credit to hear there song, but it just kept going with other selections. I was in that room for 4 hours and when I started to pack my stuff up to leave, my selections came back up to play. I WAS FUMING!!! I went up to the room owner and expressed my feelings about what his jukebox is doing. He said that the jukebox is preprogrammed to let the app users have the option to pay and play all of their selections ahead of all the non-app users. Trying not to go from FUMING TO ERUPTION, I replied wow, do you think that’s fair to the rest of your customers who insert actual cash in to your jukebox, and may never get to enjoy a song or two that they paid for in the hour or two that they are there. “THATS BULLSHIT”!!!!!! Not sure what kind of arrangement room owners who lease the boxes have with being compensated by the app corporation, but it cannot be as good as their cut of the cash from the box itself. Ok, done with the ranting!! Solution.... The jukebox should be programmed to allow the app users to override only 2 selections at a time with the prior customers selections. Alternate 2 selections from both the app users and the cash at box users that are at top of the line. I believe that this is the fairest way to accommodate both of the customers.

I used to get 60 + 4 bonus credits for $20. Now I only get 50 + 2 bonus credits for $20. I will not be purchasing as many credits!! I used to buy $20 worth a week!! Now I will be only buying $20 a month!! As well as my bar rewards have went down drastically!!! Very upset. Used to love this app and recommend it to all my patrons!! My juke box is usually playing every night most of the night. Now it is rarely played due to the major increase in amount of money it takes to buy credits and how the credits for each song has gone up as well as the amount it cost for fast passing. It was gonna be 12 credits to fast pass! Come one touch tunes bring back your better prices and songs for 1 credit. Your losing customers!! Is only common since. Without us you wouldn’t have a business. Reciprocity I scratch your back you scratch mine!!!

The new app is terrible. You can’t share credits anymore playlist you can’t play all in one shot you have to go to each individual song. The overall feeling use of this app is horrible compared to the old one. Haven’t spent money on it since they updated it because it’s so bad. It’s not even worth it. I’d rather put money in the jukebox itself. The best part is they update this app every couple weeks, but don’t add the features that actually made the old app great like being able to play your playlist with one touch or being able to share credits with other users if you’re a bar rewards member. Instead, they update useless things that no one cares about and makes it stupid expensive to do any of the play next features.

This is a terrible app. Not only does it require frequent force restarts because of all the technical issues, it also steals your money. You have a limited view into the queue. If you pay for a song that is already in the queue, it will not add it a second time. But it will take your money like it did add it. You get nothing for your money. If they don’t want to allow the same song I the queue multiple times, that is fine. But they should not take your money in that case. This is a “digital jukebox” and that is not how a real juke box works. It is a scam. They’ve already had class action lawsuits against them for the way they cheat customers and there should be more for the way they continue to cheat their customers. If companies were actually held accountable for their actions, ones like this wouldn’t exist.

Someone should file a class action lawsuit against this company for their shady business tactics. They give bartenders way too much power to skip your music, without any explanation and with no refund. I tried to play Kanye, Fallout Boy, Zedd, and the bartender skipped all of it. How hard would it be to automatically credit my account if my song is skipped? I’m a an app developer and I know that it’s not hard at all! They also give the venues free credits for their bartenders to play what they like and this bloats the playlist so you are forced to use the Fast Track feature if you want even a prayer at hearing your song. So shady. You are basically in a bidding war against the bartender and you will ALWAYS lose. When I use TouchTunes I hear my song about 20% of the time. This company continually does not do the right thing and will not see about her nickel from me.

The Play Next feature breaks this whole app. This allows you to pay more to skip the queue. Spent $10 to queue up some songs, and for an hour my song kept showing next until moments before the current song ended, and then someone would use Play Next. Waited an hour, didn’t hear a single song I purchased. Fool me once, shame on you, fool me twice… you won’t fool me twice because you won’t get another dollar from me. And you WILL get a 1-star review. This is an easy problem to fix. Just scale up the cost of Play Next exponentially for each time a song has been bumped back. 4 credits to Play Next the first time. Then 8. Then 16. And so on. This democratizes the jukebox, which is kind of the whole point of this design, right? Jk, obvi we know it’s for the money.

This company unfortunately has a monopoly in the Pittsburgh, Pa area, and they really take advantage of it. I clicked the help option within the APP and was charged $5 dollars without ever being told. I am very upset by this immoral business practice. I would have never paid 5 dollars for the help option. I didn’t even chat with a representative. My songs were repeatedly skipped for over an hour. I had to stay later after finishing my food and drinks to hear the 2 songs I played. I hit the help button so I could make a suggestion that customer should only be allowed a certain number of skips since we all must share the machine, or at least give people the option to recall their requests. I’m done with touch tunes if it is going to charge me for ridiculous things like help chat, but has the nerve to never even tell me I’m being charge.

I work at a bar and I have always loved the app as I spend plenty of money to hear good music while at work. Then they changed it recently and I have nothing but problems with it ever since. For example I left work on a Thursday with 60 credits on my account to come in the next day and the app saying I have zero credits. Also my favorites were no longer available on my app ie songs and locations. I reached out to the app via the “if you have a problem” messenger to still not heard anything back about my 60 credits that were lost. If these problems continue and they don’t reimburse my 60 credits I will no longer spend money on this app

Might be the most frustrating app I've ever used. GUI is terrible, have to pay more money to see the full queue of songs, and generally speaking the user interface feels like it was made by a highschool student whom is trying to learn coding. It's a great thing to have an app that allows you to pay for and play songs from your phone at local bars. However, not being able to see the full queue of songs, and the wonky interface is frustrating. Do better.... It's not hard to make an app for what is essentially a juke box that's easy to use and also shows the full song queue (I know they want you to pay for it but you're already paying to play songs and the feature used to be in the app for free).

Is this a freaking amusement park ride now? U pay to hear a song. And then someone with more money comes along and skips the line? That just isn’t right. This company is already greedy enough now u are basically screwing us out of money. I was at a bar and at 9 o’clock I paid to hear 4 songs. I could see my songs I. The cue. Then comes a couple of drunk girls who love ABBA. Yeah, ABBA. They put money into the machine and play about 80% ABBA for the next 3 hours. Jukebox gets shutoff at 12am. I never heard one of my songs. I complain to customer service and after a little extra complaint they say “as a one time courtesy” they will credit me back for my missed songs. So I guess they can just continue to screw me over because I already spent up my one time courtesy.

I like the app, it has a nice interface and a decent song selection, and my songs usually play in a reasonable amount of time. However, sometimes there will be a huge backlog of songs on the queue, and songs I queue don’t play for hours, after I’ve already left. If they’re only going to let you see a few songs in the queue, the app should warn you if there’s more than an hour’s worth of songs already queued up, or suggest for you to fast pass. Another solution would be the ability to upgrade songs you’ve already queued up to fast pass once you’ve been waiting a little while and realize there’s a large queue.

I have found that the app will charge you 2 to 3 more credits per song than the actual jukebox. When I contacted customer service, they basically said yes we do that. Not looking out for their customer just trying to get more money, just pay for it on the jukebox itself. Also, when the jukebox doesn’t work and doesn’t play your songs, they want you to hunt down the manager of the store, even though that often takes days and you have to call and keep coming back rather than just crediting you. Update: their canned response shows that they don’t care about providing value to the end user, only that their policy is that they will charge you the highest rate possible on the app, regardless of how much it actually costs on the machine.

Skip the line feature doesn’t work at all. Waste of money! Ridiculous!!! Not even within 10 songs at a crowded bar The response from TouchTunes: Hi there, Fast Pass or Upgraded songs are not always guaranteed to play next, because if there are already Fast Pass songs in the queue, those would play first. The Fast Pass play button (or the Upgrade confirmation screen) will indicate where your song will be in the queue before purchasing. Please note that if others select songs within seconds of your own, the exact position may differ slightly. Fast Pass selections, including Upgrades, will always play in the order they were received, and can't be skipped by other Fast Pass or Upgraded/normal plays once they're in the song queue. If you need any further assistance or have any questions, reach out to our support team by tapping the Settings ⚙ icon from your Profile tab, then tapping “Help” and we’ll be happy to assist! Thank you!" lol not guaranteed to play next? I wasn’t in the next ten songs because I guess everyone did it.. this is a money grab

You have to pay money to play any songs which is understandable, but the cue was only 7 songs when I initially added my songs. It’s been two and a half hours now and every time it’s my songs turn, people come in and add 10 songs, paying extra to skip the line I. The queue . At this point nobody in our group has been able to hear the songs I paid for. I feel like it shouldn’t be allowed for someone’s set of songs to be cut off 5 different times (not an exaggeration) I’m spending money just to never hear any of my songs. I would appreciate a refund. You have to pay to play songs but people can pay extra to have their song play sooner and that’s all that’s happened the last two hours. I am definitely not satisfied.

An older version of this app used to give you an idea of how many songs were up next on the jukebox. Now it seems to hide this vital info! Booooo.

I remember when a jukebox cost a dime. With inflation that’s more like $1.50 now. Ouch!

“Your account is in the wrong country”

It’s 30% to pay cash lol.. dumbest thing I’ve ever done..

PRICING!!! The price for songs is nuts! JUST NUTS! Probably why every bar I go to that has one of your machines is covered in dust and off in a dark corner.

The bar this was in seems to not want it used. Awful

How come when I pay through Apple Pay it doesn’t work and I have to keep trying and trying and trying to set up my Apple Pay on my Apple Pay is already set up, but your app fails to recognize that

It’s weirdly expensive, and the whole share for 5 free coins is dumb, why would I make my friend download the app js to have them pay to even get the coins?

As a Canadian who travels A lot, I wish that I could use my account in other countries! Your app and music selection is great. Would total give 5 stars if not for this one issue.

Have a list of 1 credit song

Wont let me fast past anymore, dont even see the option

Having a hard time getting on the jukebox with this app…the old version was better and easier to use and follow

Be aware that people that just pay extra to override your songs and really throw your songs well down in the list

I love the fact that there is a jukebox at the restaurants where I go but they sometimes malfunction and the company ignores your chats and doesn’t offer you any refunds. a company that has horrible customer service is one to avoid. The people who own this company are horrible at getting any resolutions to their customers, but they’ll gladly take your money

What the developer doesn’t tell you is your track selections can be flushed down the toilet when someone presses the skip button on the back of their jukebox machines.

Downloaded the app to play music at the bar, found song I wanted, signed up no problems, AFTER purchasing $15 of credits I get a notification saying that I cant use any credits because my account is Canadian and I was in USA. Pretty useless for me.

So the app charges $5 for 4 songs while if I put a 5 in the machine I can get 6 songs. To hell with the convenience fee

Didn’t play my songs

They are fired

Paid for 12 tokens (cant pay for less) and my song was "next" and it completely never played it. Scam of an app

Terrible app if you’re a Canadian trying to use this in the u.s. wish they allow use with one login for both countries

For sum reason if u already have a card in ur wallet u can’t purchase credits.just keeps going to set up apple pay.Weird first app ive used that makes it hard to give them money 🤷🏻‍♂️