NFL Customer Service

NFL Positive Reviews

Helps me learn and keep up w/footballI love how the app helps us keep up with every aspect of the NFL season. The features I use the most are the standings features that show you each tran's standings and the playoff picture (which has been estimated since the first few weeks of the season). As a relatively new football fan, I often can't keep up with which team is in which division so this really helps. I also love the Games feature that helps me keep up with the schedule each week and especially keep up with the games I can't watch at home or all the way through. I can just go back through and see all of the "pretty" plays. Thank you NFL Network!!!.Tammy C.Version: 14.4.0

Great app with a minor but glaring inconvenienceI wish videos didn’t require so much preparation to watch. Sometimes a video starts and I want to turn down the volume/adjust the brightness or respond to a text message, but when I swipe up for the former or down to even just check a message, the video stops. This wouldn’t be so bad, but when this happens, the process of watching the video completely restarts. This is particularly annoying when I’m trying to watch a 10-15 second video but have to sit through a 30-40 second advertisement and is only further escalated when I have to do so twice. Overall, I enjoy the app, love the content, and use it daily, but this hassle is something I have to deal with just about every time I use the app, and improved functionality could really go a long way in my app experience..Warm WormVersion: 14.4.4

Seriously? Another update???I like this app, basically. It allows me to watch games on my mobile on those occasions when I can’t watch at home. It’s also a convenient source of quick information regarding schedules and standings. However, I am sick-to-death of the frequent updates! My cell phone has very limited storage available because of the amount of information (and apps) I need for business. This season alone, I’ve had to update this app no less than three times (yes, within the last 3 months). Each time I have to update, I have to search for a sufficient amount of data that I can delete in order to complete the update! It’s extremely annoying, especially when I don’t know that an update is required until just before game time! 😡.Wrightaway0214Version: 56.1.13

Fumble looks like there’s a problemSo you pay the money for NFL game pass, which is managed through this NFL app, then you try to watch the replays of the games, and it just says “fumble looks like there’s a problem“. It doesn’t tell you what happened, and it doesn’t fix the problem, it just does it every single week, and I can’t actually use what I paid for, making this a giant scam. I’ve tried watching the replays of the games through NFL game pass, on several different devices, and I get the same error messages every time I try to use it, which means it’s an application discrepancy, not a device discrepancy..BthdidbdVersion: 56.1.1

NFL Hall Of Fame for 2018As Dr. Martin Luther King made the statement, “Thank GOD almighty ( and I supplement) that Robert ( Dr. Dome ) Brazile has finally made the NFLHOF ! Jackson State University And Houston Oilers very Own . The LB who changed the game of Defence in the NFL . I have been writing about Him not being in the Hall for over 15 years . So many thanks goes out to all the Voters and for the considerations. I can’t wait to put this on Facebook and Tweet and let the (Family Of Jackson State University Be Informed ) Yes I am an Alum and have watched Him play with Probably best buddy at J-State “Sweetness “ and I know that He’s smiling down from Heaven . As Our Great Mississippian Comedian “ Jerry Clower” would say “ Ain’t GOD Good” ! My Wife and I want to be there because He’s from Her Homtown Of Mobile,Al...Bobby. BakerVersion: 14.4.4

Cool Live Games In real timeJust gotta comment briefly that I am happy with the NFL app broadcasting live games as they’re happening up-to-the-date. Came through one day I just tapped on the app and there were my Oakland Raiders playing Vs. non other than the KC Chiefs. Entire game live. And I know my Raiders have been on the bizarre wag-on. But it actually was a pretty good game on their effort of play. The challenge of an elite team on our home turf pushed us (the team) to play hard. It couldn’t have happen at a better time. Me needing football in my life right when I was missing it. Neither CBS nor Fox nor NFL network were even showing that game! Plus get to watch the Thursday nighters too!.ZentienteVersion: 53.2.2

Keeps track of all your leagues.You can join multiple leagues and it will never forget them it has them all right there on the opening screen under a header. Convenient!!!!!!! I just wish this app let you accept the trades that your leaguemates propose to you. There doesn’t seem to be a way. Also, in league news if you tracked everything you won/have that’d be great. It gives out awards based upon your earnings season-long.i wish it had a checklist of all the awards and the parameters for winning them. Either way I hope you get this. It’s worth it. Definitely. I just have minor gripes, but overall. Five stars. Good job developers!!!!!!!.DanielJ.HamptonVersion: 14.4.4

Great content, but...There’s way too many bugs. i use this app because it’s the best nfl app you can get, which is kinda sad. but lately, whenever i try to click on one of the teams, and it takes me to the “teams” section, it’ll say “something went wrong, please try again.” it’s been happening for maybe two weeks now and i try restarting my phone, reinstalling the app. etc. but it doesn’t do anything. i get frustrated with the playback on videos as well; a lot of them require me to completely close the app and try again, sometimes three or four times. it’s just annoying. so BASICALLY, app developers, when you say your updates have bug fixes and improvements, it’d be nice if that were actually true. thanks 🙄 go niners tho 😇.MirandalorinneVersion: 54.2.2

SuggestionsOverall i love the app, as i watch every single game in a season. My overall experience is good ,with a few suggestion .Some suggestions being, adding an option to change the rewind feature from 10 seconds to 5 seconds ( and other options too), being able to resume watching games when closed out of the app, being able to cover the scores in game of other teams ( at the bottom where it shows other teams playing at the same time.) Add support for the iPad Magic Keyboard with the pause feature using the space bar and the arrow keys to rewind and fast forward. Other than that i am in love with this app!.YookeisVersion: 56.1.11

Casting needs to be corrected NOW!!!Chrome cast doesn't work on this although it is highlighted as a feature and the icon is displayed on the app itself. The when trying to cast the TV screen will load but then drop and revert back to host device. This makes it cumbersome to watch a game, either you must watch from a mobile device, or create a direct connect to the the TV, which I've done as work around. This is less than optimal especially when your paying $100. This should be a quick fix; yet has been continuously overlooked. The quality of streaming and editing of the commercials is good but to be expected for the cost. This app isn't on par with MLB which is cheaper, live, and with less issues, and you're able to cast..McGraw's ArmyVersion: 53.1.2

AmazingAny Football fan should get this app!.Killzone5809Version: 14.3.2

AmazingAmazing.Brayeden89Version: 56.0.3

What about the Broncos RosterGo to Denver Broncos, then players, then scroll down. It dated from like 2018 or something.SuicidalJoblessActorVersion: 56.1.1

Was great then wasn’tI relied on my NFL App for all the latest scores and basically everything happening in the NFL. Then I was able to get some info but scores were blank. I tried rebooting my iphone but that didn’t work. Then I deleted the app and reinstalled it. It won’t even load. Hoping the changes would happen this week but they didn’t..Theb55Version: 56.1.13

Live games? NOI did everything I could to watch a live game that was happening, but it didn’t tell me that I could watch it live, then again, I hope I don’t have to waste money on a game pass to see if it works with a game pass. SAD.Frangod3000Version: 56.1.12

NoiceIt is noice.HegzhsusfsjysbzhhsjVersion: 56.0.1

NFL app on I watch appPlease add NFL app on the I watch..KidbrikVersion: 55.2.6

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 56.1.14

NFL Negative Reviews

Wifi Streaming through TV Provider doesn't work anymore!!!This app used to be awesome but they did something during an update that completely ruined the Wifi Streaming capabilities on any of my iPhones or other mobile devices. Also, I could only use the Streaming service through my Roku TV up until about 2 weeks ago when they updated that app and ruined it too! I love all the other features of this app but most importantly I want to be able to STREAM! Please fix this. Another thing that bugs me is they used to have Xfinity as a provider (although it didn't work properly when they did) but then it disappeared. I've had to change cable companies just to get NFL Network. Thank God it's on Sling TV & FuboTV now. Either way, please, whatever you did to the app that makes it impossible to watch NFL Network through the app live, fix it!!! No matter if I'm using Dish, FuboTV or Sling, after I sign in it just goes right back to the login page telling me that I need to sign in to my provider to watch live. This is beyond annoying. On my Roku TV it stays on a loading screen forever even though I've deleted the app 5 times and reinstalled. Nothing makes a difference. I really want to be able to watch NFL Network on my iPhone again but I don't understand why that's not a priority to fix for your developers. This is a serious issue that's been going on for over a year and I read other reviews that say the same thing I'm saying. Fix the Streaming service please and you'll get 5 stars!.FromadVersion: 54.0.2

Great idea. Lousy execution.Live streaming works quite well in general. The problems occur when playing back games after they are done, whether it be video or radio broadcasts. If you just play the content, it usually does well enough. However, if you want to skip around in the game, it is very inconsistent, oftentimes resulting in the stream starting over again from the beginning. Let’s say I want to skip back 30 seconds to watch a play again. There is simply no good way to do this and it’s just problematic for the app. Oftentimes you cannot even see where you are in the video because it does not display all the numbers (the game I am listening to reads “02...”, so I know only that I am sometime in the 2nd hour). This makes accurately moving earlier or later in the stream extremely awkward, ineffective, and pretty much impossible. How about adding the now-standard option buttons to skip 15 seconds forward or backward in the stream? This is NOT hard to do. Also, if you have the stream displaying in full screen mode, you pretty much can’t skip the stream forward or backward. You have to decrease the display size, then you can do it, albeit chunkily. It’s remarkable how far ahead MLB is compared to NFL when it comes to streaming content. MLB makes the experience nearly seamless. With the NFL, it’s an unpleasant experience..JkdhfgkjhdfgkjdfVersion: 14.4.3

Verizon mobile customers don’t get nfl network?I second some of the comments below. In addition to being a Verizon mobile customer I’m also a Gamepass subscriber and NFL REDZONE add on in app subscriber. Up until this last Thursday September 20th I was able to watch NFL Network via my WiFi Network. I just selected the NFL Network option and the broadcast came on. Then after Thursday’s update I continually get the “select TV Provider” option. First of all if I had NFL network on cable why would I watch it on my phone?!? Secondly as a Verizon customer I was under the impression I could watch the NFL Network without a tv provider. Furthermore why would this be an option up until sept 20th but now NOT an option. If written and received the trope Nfl App help advice: clear browser, sign in sign out, reinstall app etc. please feel free to reach out to me and/or update the app so this can be remedied...just to watch a little NFL news guys...not that big of a deal. Happy to write a review of Gamepass functionality on this app also. Subpar not fitting of what I paid for. No player search. No game search. Not close to the full online functionality (which is ok). Watching Redzone on the app is mediocre, usually takes 5-10 restarts to get the Redzone functionality to kick in. Other than that great job! Keep up the good work!.Cjmk88Version: 53.1.3

Coach’s filmFor the most part the app is awesome. I really like to re-watch certain games and it’s great to be able to watch the condensed game. But I really like to watch the all-22 film of my favorite teams on Tuesday’s. I have a football background, and i am sure most that use this feature were either a player or a coach at one time. So in comparison to hudl, or the various film softwares i have used over the years this one is by far the worst. You can only rewind or fast forward in increments of 10 seconds, whereas most platforms let you rewind second by second. So when i want to rewatch each receivers route (or see where the guard misstepped, or see why the safety got out of position, etc) i can only do that in 10 second increments (where most plays are not 10 full seconds) so it turns into a lot wasted time. It seems like an easy fix. Realistically, most fans do not watch the coach’s film, because there is no sound and it is not the view we are used to on TV. I would assume the vast majority of people using this feature are players and coach’s, so i think catering to that audience for this one area of the app could really improve things..Mcdesa01Version: 54.1.0

Not Happy!I am confused as to why the latest update to the NFL mobile app has take away my ability to watch NFL network without login has been taken away. I have Verizon as my mobile provider and I believe that should give me access to local and prime time NFL games as well as Playoffs games and NFL network. There is no option in the other account to select verizon as my mobile provider. The options listed are only for TV providers. Please notify me if their is a way to connect to my verizon mobile account. I remember doing this two years ago and having it be fairly simple and I don’t believe I had to do that again before the start of the 2017 season. Please help me with this because I don’t understand why this has happened. Also why has the ability to view games from past seasons been removed this seems to be highly unnecessary. Please go back to the format the app was in for the last few seasons it was much better. Also recently noticed after other people pointed it out that favorited team games don’t show up at the top please change this back to the way it was. I also think the the presentation on the app looked better last year.Gogofopie🎲Version: 53.0.5

Good for streaming, Many Alerts Bugs thoughThis app works just fine for streaming. But the alert preferences absolutely don't work at all for me. Im a software developer myself - I'm very tech saavy. I have disabled alerts for every team, and NFL wide, except the Steelers. I have checked this many times. But guess what? I'm still getting frequent alerts for tons of definitely non-steelers content. It's incredibly frustrating - not everyone wants to be alerted every time someone, somewhere, snaps a football. It's alert overload, and their Alert Preferences section settings seem to have zero effect. I had to disable alerts for the entire app in my OS settings because the app wasn't following ANY of the in-app alert preferences. Now I can't get any alerts, and am following the Steelers on a different (non-NFL!) app. Super frustrating. This should be an easy thing to get right - and it's either a blatant bug or intentional UI hiding of the "real" alert preferences. Yuck - bad/manipulative app design. The NFL has all the money in the world and yet their app fails on the most basic features..Kevin 72638393Version: 55.0.9

Misses the PointThe re-designed interface looks pretty nice, but is fails in some of its most basic functions. Most importantly, clicking the “Games” tab indeed shows a listing of the day’s games, but no scores! Even when the game is finished! You click on the specific game and still no score! You have to WORK to figure out the scores—I just don’t understand it. My other main complaint is that for the $99 I spent on Game Pass, one should not have to watch commercials in order to view video highlights elsewhere in the app. Podcasters and other content providers give privileged access to their content for basically any level of support. Here, you pay $99 (for the home town radio broadcasts) and get some other features that I happen to not care about, but you don’t get to watch highlights without sitting through commercials every other one. I paid the $99 essentially to hear Merril Reese call Eagles games, but for that kind of money I expect a much better product from the NFL. Surely this enormously well-resources organization can put out a top-quality app if they wanted to..MadSattinJVersion: 53.1.3

If you’re thinking about GamePass, save your money.This app is glitchy, slow, and inconsistent. I (try to) use it on my phone, iPad and TV. It works poorly on all of them. My biggest complaint is with GamePass. I want to watch my team and I live “out of market” so I wait for the game to end to watch the replay. First, I have to log in every time. Why does every other app on my TV have the ability to remember who I am except this one? Then, I am shown a graphic with the final score, which I have intentionally avoided for the last three hours while the game was in progress. When I can finally get the replay to load, it is glitchy, and often requires two or three restarts. Today, for the first time, I see I can’t get the full game replay until 2-4 hours after the game. This is new, and not an improvement. I take some comfort knowing I’m not the only one. This week I heard 3 separate journalists ripping the app as they have difficulty watching the all-22 footage. This is the last year the NFL gets my money. This thing is worthless to me and I wish I could get the rest of the season refunded..RbrtRVersion: 56.1.6

GamePassAt this point in the streaming video market, I cannot give a worse review for this app and the GamePass service. I want to watch my team out of market and every week it is a new frustration. Last week, my teams game would not play on AppleTV, but every other game did, so I figured out a workaround to AirPlay from my phone (would play on my phone but not the AppleTV). This week, AirPlay doesn’t work from the app, will play on phone but refuses to play in AirPlay mode. I can confirm that AirPlay works from every other video app on my phone, but with NFL, I am left to only watching on my phone. Every week, the video scrubber is difficult to use, making it hard to skip through breaks without scrubbing way ahead in the game. Why can’t they just make it work like literally any other video player? The hide scores feature also does very little to hide scores throughout the app, so good luck not spoiling your games. All in all, this would be OK if it were 5 years ago, but at this point, this app and service are garbage in the market and not worth the subscription price. NFL, c’mon man!.Lucky ganderVersion: 55.1.9

Inconvenient and confusingI have had NFL Mobile for a few years now and have always enjoyed the layout and format of the app; however, the newest version/change is very inconvenient and confusing. Although all of the information is there about your “favorite team”, it requires lots of scrolling and searching to simply find the news stories. The older version was more colorful and organized which made it more enjoyable. Before, if I had read a news story, there would be a check saying I had read it which was very useful. I also can no longer select multiple favorite teams to get updates. I used to have three teams favorited, but thats not possible any more. Lastly, I found a glitch. Two days ago, (Monday) I finally received the final scoring and game score updates on the Ravens preseason game which was Thursday night. It took 4 days for my phone to receive the game notifications. The current version is functional and works, but the old version was much better in my opinion, I don’t find the app as enjoyable anymore..Allynicole4Version: 53.0.6

The app is absolute crap.I cannot believe that I paid more than one hundred dollars to be able to listen to my Broncos play live. Since I now live in Ohio, I was very excited to be able to at least catch the game while working in the yard, or even while watching my second-favorite team, the Bengals. The app won’t load at least 75% of the time I open it. Or, it will open, think with the swirling circle of death, and freeze there. When I am able to get the game pass to load, after multiple times trying, the simulcast is choppy, with varying volume and bad mixing with crowd noise, and then, 100% of the time, it cuts out and won’t come back- unless I close the app, then open it multiple times, to try to get it to load. How a multi-billion company can make such a piece of crap that only frustrates fans is beyond me. My advice- don’t get it. Find a radio app that lets you listen to the game on an affiliated station in your home state. Using this BTW on an IPhone 12 Pro Max with 5G. Streaming is a joke but only with this app- everything else on my phone for streaming works well. Junk..PekjrVersion: 56.1.4

Game pass still a no goIt’s late October, and I still can’t log in to Game Pass to watch the content I paid for in either the iPhone, iPad, or Apple TV versions of this app. But the same credentials will let me log in and view it (with a poorer experience) in Safari. What gives? My messages to NFL support give only canned responses, and the website help says that there is a known issue and please be patient. We are entering week 7 and it’s still not working! It worked last year... what broke? I don’t want a refund, I want what I paid for. I want to see NFL games on my big screen, and on my iPad Pro without all the wonkiness of using the web browser (which can’t cast the video to my big screen because, well, reasons). Developer incompetence? An argument with Apple about not getting a cut of the revenue from me buying Game Pass directly from the NFL and not throught the app (I would vigorously side with the NFL if that’s the case)? I don’t care. I’ve spent thousands on expensive hardware, networking, and licensed content to have a great NFL experience and I’m not getting it. Fix now..GEMillamVersion: 55.1.2

Too GlitchyWhen I went in to write a review for this app I was shocked to see it has a near 5 star approval rating. I just knew so many were experiencing the same issues which would cause the rating of this app to be no higher than 3 stars. I should state I’ve had this app for years and use it DAILY. But the glitches that come with this app have only grown over time. I give this app 2 stars because of the quality of the information provided. But daily I have articles that won’t load. The app completely crashes and I need to re-open. I prefer my iPhone to have a dark reading background with white text. But articles will still have black lettering making it unreadable with this format. And just to throw it in, a 30 second ad for a 1 minute long video clip I want to watch. I’ll continue to use this app. But I find a much more pleasurable experience using the ESPN app. It’s just I ONLY care about the NFL. I only caution future users to be prepared to be frustrated on a daily basis..SkywaltonVersion: 56.1.4

The worst app and customer service experience I’ve ever hadLast year, week 8, suddenly the app stopped working. Every single game had an error message that the video wouldn’t load. I tried on a web browser and it just wouldn’t load videos. I tried multiple interfaces and computers and all nothing. Email customer service and they send a generic reply about clearing cache, which obviously isn’t the answer. I sent a constant barrage of emails and video showing the problem over the course of 3 weeks with no meaningful solutions, or even acknowledgement that they had screwed up. I gave up for two weeks, came back and suddenly all games worked fine again. Then, when the package i purchased was for all regular season games, my subscription was canceled by them on December 31. I missed half the season while paying for all of it. They sent silly emails in response to serious questions and generally acted like they didn’t care I was getting screwed. This was by far the worst experience I have ever had with any company..TheBirdf4Version: 56.0.7

“Upgrade” is a disappointmentWe’ve had Gamepass since it came out and I have had the NFL app for years and years. The execution of Gamepass within the App has gotten worst from last year (which I did not think was possible). In fact, the NFL app has gotten progressively worse since it came out. How is that possible? If I could give this no stars, I would. Here are my complaints for iPhone app: - Navigation to older games is not intuitive and not easy to do. - Favorite team does not appear at the top when navigating to older games - Audio does not play in the background and cuts out when phone display goes off but not all the time - when audio cuts out a black screen appears at the bottom of the app where the audio should be and nothing to do about it. You have to exit the app and get back (then have to do the rigamarole of finding the game again) - once you get back to the game it definitely does not go to where you left off and it is almost impossible to get back to where you were and scrubbing function is awful for the audio. Impossible to know where you were and impossible to get back even if you do know. - the app crashes with Gamepass audio. - if you navigate to read articles within NFL while listening to the audio which you should be able to do and you accidentally click on a video it’ll either crash or start the video. And because of the above navigation and scrubbing problems this is incredibly frustrating. At least ask me if that’s what I want to do!.One momVersion: 53.0.2

Needs better executionThe most recent version for both iOS and iPadOS just shows a banner that says “Tap to Retry.” Apparently a known issue and they are working on it, but overall the execution is quite poor. Most critically, GamePass functionality is broken. If you start a game and then go do something else, it forgets your location in the playback except under some circumstances which seem to be when the app doesn’t get swapped out. Maybe, who knows, but it’s almost random and doesn’t meet with the expectations from other streaming apps and services. Your position in the stream should be recorded in the cloud DB such that you can return to the same game playback and position from any device or browser. THIS IS BASIC EXPECTED FUNCTIONALITY. Layout of functions in then iOS, iPadOS, and Apple TV apps is poor as well. I shouldn’t need to find GamePass and scroll through weeks and finals. There is plenty of screen real estate so just have an easier selection mechanism..Snark23Version: 55.2.3

Remains a terrible app after all the updatesThe NFL app is truly an amazing work of failure. The NFL has all this money yet cannot put up a quality app. It does work, eventually, maybe, 100% of the time I load up this app there’s a significant lockdown and it cannot be used for anything for 1-2 minutes. Eventually the app catches up and I can check scores. I downloaded and use the Yahoo Sports app for score checking for NFL because I open that app and it works! This NFL app has been a heaping pile of crap for nearly a decade now. If anyone actually worked for their living this app would have been stripped down and redone to work like every other digital content offering app. I can pull up 4K steaming TV content and set things to record in under 10 seconds on my phone with every other similar type of app. Developers need to start over - they’re beating a dead horse and I just can’t use this app to do anything in a reasonable amount of time..SchroederRockVersion: 56.1.8

Nice to have but overall brokenDon’t get me wrong, I love to have the NFL app to watch the games on the go but overall it’s a broken app and they obviously just plain out refuse to fix it. My biggest issue which has been a somehow unfixed issue all season long is multiple players missing from the stat lines such as trey lance and Zach Wilson. As well as issues such as the games in the scores tab not loading and having to reload the app several times in order to view the games. As far as the problem with the players missing go, it’s not like they aren’t on the app all together, In the plays section of a game it will show the name and picture of the player, but they do not show up in the stats column. Considering this has been a problem since week 1 of the pre season and it is week 18 upon writing this review, it is just plain laziness on the NFL’s part. Just another example of how incompetent the NFL has proven to be lately..Jay330004Version: 56.1.14

Each year, the app gets worse.I have had the NFL app for years now, and I loved checking the app for scores and highlights, as well as streaming games whenever I have time to watch. Each year, the app as a whole has gotten worse and more confusing. This season is the worst update yet. I can’t even check scores here anymore because it was never as accurate as it was before. Sometimes, the time on the scoreboard will freeze too, even after restarting and refreshing it. As far as the highlights section goes, I can’t even load a video half the time I try to click on it, and when I do, sometimes the app will give me the boot and I have to load the app again. Also, checking the standings is a joke. The standings aren’t even organized by record, but rather by alphabetical order. It has never happened on the previous updates until this season. I hardly use the app now because I can’t enjoy it without an issue occurring. The older layouts and updates were much better and easier to use..Seahawks Fan 12th ManVersion: 53.1.2

Inconsistent VideosSo this may not belong here but I don’t see a way to write a review for the app on the Apple TV. The app on the Apple TV is awful. It goes from not loading, being signed out when you shut down the app, and having audio with no video. There is also an issue where everyday I use the app (with and without closing the app) it asks for me to sign in or state that the content I am trying to view needs to be signed in with my provider. These issues have loomed for a few years at this point. I have attempted to provide feedback but it feels like it falls on deaf ears. I have been responded back once and it was with a support page. The support page answers normally take at least 4 different tries before they would work. During some of my own troubleshooting most of my issues come from my HomePod when it is connected to my Apple TV. The sound will come through but no video. Force closing and restarting device still didn’t resolve the issue. Turned off the HomePod audio and I was able to correct the issues to a degree. This issue has been happening since 2018 when the HomePod came out. I would love to help out because I don’t think I am the only one. I do want to end up some positive notes. The video when it does connect is wonderful. The app on the iPhone is great. Much more robust than the Apple TV app..SpanishblueeyesVersion: 55.2.1

Shame On YOU NFLWhy would anyone pay $75 a month and can’t live stream games? I don’t live in the local market of my team anymore. I want to watch my team play more often but every legal way gets closed off because it’s all streaming of local market. I live in an area that doesn’t even have an NFL team. The closest teams are Dallas, New Orleans and Kansas City. If I could get my teams games on my tv I wouldn’t have the need to stream them. But I can’t stream them because the league are complete arses and will only allow you to stream whatever game they decide is in your local viewing area. I’m stuck with the Texans and Ravens this week. I can’t stand either team. Seriously thinking it’s time for another boycott of the NFL. Maybe permanent this time. What a horrible league the NFL has become. Teaches kids that it’s expected to cheat, and let’s not give fans the games they want. But it’s us the fans who pay their salaries by buying tickets paying to watch games buying merchandise and paying for the stadiums..Sonja_LeahVersion: 54.1.5

NFL is second class in apps - don’t pay for it!Overall a barely adequate app. For one, why is there not drive chart/play by play in the ipad app. Since NFL doesnt allow live streaming on most games, it would be nice to see the in game play by play like you can on the web or the iphone version. Even the screen shots in the app store show it to be there (which it used to be there on older versions). I've used this app for years and used to like it, but gave it a 3 as I consider it to be middle of the road as far as it's overall quality. If they put some more work and focus in, this app could be truly awesome. Downgraded my rate to 2. If you pay for the audio some stations - WBZ Boston - block their commercials. This means you miss the start after the break and they often leave early to the break. Why we must pay for this kind of performance is beyond me. No wonder the NFL is dying. Why can’t you fix your platform?.ReebootvaVersion: 14.4.0

Awful app,will get rid of Game pass if this remains only choice for viewing on iPad or phone.I don’t believe the positive reviews out there about this app. Use of this app for game pass is extremely frustrating, so much so that I can’t even get through a full game. The lack of controls, the glitches where the game starts from the beginning again for no reason or jumps ahead. The fact that I can’t turn off scores even though I toggle the control that supposedly is for that purpose. All the clutter on the page when I just want the list of games for Game pass (an errant finger can start some chain of videos with no apparent way to stop them). The technical support responses are a joke and not helpful in the least. All in all, this app makes for a really negative experience. Oh, and the topping on the cake is that I’m being forced to use this app now on my iPad. Yea, they have taken away the option of viewing on a platform that actually provided a good experience (safari in my case)..MTHatteVersion: 14.4.0

Video feeds unreliable 2018 preseasonI have been using the NFL apps steadily for years and have had terrible results with my devices recently. Streaming either game highlights or game pass content often results in black screen of no video content within the app. I have 2 different iPhone models on Verizon and an iPad on AT&T. It is not the device or the network, sometimes NFL video will only work on 1 of three devices. I check my speed with speedtest to make sure I have a reliable signal and data speed before expecting video to work. NFL and whatever services they are using need to spend more time improving the stability of their app and video streams. I have used NFL streaming on Sundays from Verizon for years and I know about all the quirks but the lack of video working during this 2018 preseason really concerns me. If Netflix or Prime video was this bad on iOS people would drop their subscriptions. Please improve stability for all the fans who are increasingly mobile..MrquietusVersion: 53.0.6

Huge disappointmentWhere to begin with this app? Immediate cons: - laggy interface - slow load times for every sector of the app. - why on sundays are you not prompted automatically to the score tab? Why would I want to see the clunky home page with outdated articles and information Let’s talk more about the prehistoric scores tab. Doesn’t matter the phone you have it’s all slow and clunky. I’m not a fan of clicking on an ongoing game and it ends up becoming laggy or unresponsive because it immediately wants to promptly auto play highlights such as an 8 yard run. Ideally I’d like to see what’s happening in the game statistically: where’s the ball at who has the ball, drive stats & player stats. Because often when doing this it is for fantasy or financial purpose. I do not care to see 11 videos being auto played with 6 of them being pre-kickoff videos mind you this same game is in the 2nd quarter... Stats weekly leaders and other things should be easily accessible or info shared streamlined with certain pages but it’s not Another big gripe why can’t we look at previous or future weeks on the scores tab? While games are playing that is. Can’t confirm if it changes when no games are live. Overall the performance of the app is the biggest let down beyond my other personal gripes.Woo KeefVersion: 56.1.6

Gets the job done...but...NHL, NBA, MLB, and even MLS have the opportunity to pay the application to view games live on your devices but the NFL doesn’t... NFL ands it’s fan seem to be supportive of the military but I don’t feel supported overseas!! If I’m trying to watch the game I have to rely on military sports channels which only plays 2 Channels for two teams that is never my team... so I have to wait until the game is done just to watch the highlights because I can’t watch the full replay... I can’t even pay for game pass because game pass is only available in random European app stores so I’m SOL in Okinawa Japan. Let me watch my boys darn It! also, I think the NFL app should also look more like the MLB and NHL apps that are similar and more easy to navigate also. These commercials for each highlight is also unbearable and it isn’t even a different commercial, it’s the same commercials before each and every video clip of a 15 second play. Hook me up!!!!.Rez1775Version: 14.4.1

Update every two weeks... smart thinkin’What a brilliant idea to update your app the morning of the first Sunday of week 1. A better plan could not have been made. It worked so smoothly and flawlessly that I couldn’t even tell it had updated. It worked like a charm... at getting me up and out of my chair and outside, since the app itself doesnt function now. Since I’m in a place without television, I now have no options to watch any of the games today. I wonder: is this part of the play 60 initiative??? I don’t know, but I’d be willing to bet the NFL’s advertisers would be sick to hear that they’ve completely eliminated the viewership from their app. Commissioner Goodell should maybe think about investing a little more time and money in their IT department if they want to reach as many viewers as possible. Maybe stop dreaming about European and Mexican markets and make sure your current constituents are getting what they want and expect from the league?.Bored in arizonaVersion: 53.1.1

App is trashThe only reason the app gets a second star is because it does indeed let you watch your local games anywhere, that feature is valuable. Apart from that, the app is just a total scam. It constantly plays ads, whether you’re trying to watch anything or not, you can’t escape. The interface is clunky, slow, and unintuitive, often the app defaults to showing you what it wants to show you and doesn’t enable to you back out of that or shut it off. It’s almost always glitching, showing old outdated information or leaving out entire statistical fields such as receiving yards or rushing yards. When you click on something it often shows you something different as though you clicked on a different thing. It’s slow, glitchy, and insufficient. Apart from watching your local games on the go, the app fails at every other function it is supposed to fulfill. Obviously the nfl is such a massive organization that it has no accountability or care regarding these short comings. It’s just upsetting, it feels like the app is just a scam so they can make more money on ads. Like many other NFL programs, services, or applications, it fails to do most of the things it claims to do. Not that it will ever matter. Just irritating..Devoted2thecauseVersion: 56.1.13

Horrible App, Support, Business ModelThis app could have been better developed by a team of monkeys sitting at computers. It crashes, the content constantly gives me errors, it will NOT connect to my Chromecast. When inask for help the morons in support tell me that my iPhone 7 isn't supported which is pure garbage. The phone isn't even two years old yet! All of this leads to the next rant. The NFL has officially peaked and is in decline. I'm a cord cutter and cannot for the life of me find a way to consume something I love without jumping through hoops, awful bugs in software, and idiotic restrictions on how and when I can watch content. The NFL seems more obsessed with controlling the personal lives of its labor than building a quality product and then finding ways to share it with its target market. I'm about five minutes away from completely abandoning a league that I have been a life long fan of. So frustrated right now I could scream..AexWonVersion: 14.3.2

Flawed all aroundUser interface changes too frequently, and isn’t intuitive. When you finally learn where to go to look at player stats, scores, division rankings, etc they change it with the next update. Video auto play to an obnoxious level and play in the background of your phone which I have never seen with another app. I’ve sat my phone down for bed, and suddenly 10 minutes later, it’s playing audio from highlights on the nfl app… it’s intrusive. I want to look up a score for a game, but if I’m listening to a podcast or music, it will cut off, because everything you click on in the nfl app has some auto play video or audio that takes over. Settings are hidden. Content overload for sections like scores, stats, standings. Make the app more simple, and it will load faster and be a much more user friendly experience..Justin's opinionVersion: 56.1.8

NFL Redzone Mobile- Utterly UselessBought redzone mobile this season, thinking I would get… access to redzone on the ol ipad. Turns out you only get 2 random games at a time on sundays, no actual redzone, thats extra… maybe name it something else? Also the quality of the stream is below hd, it crashes all the time, and the actual design of the app is atrocious with all these ads and different tabs trying to get you to buy more. I feel like I got suckered with false advertising. If it was advertised honestly I would have less of a problem with the app and would have sprung for the game pass. Overall its TRASH. Watching the NFL is one of the most confusing and least streamlined experience in streaming. NFL Please join the 21st Century some time soon with an easy to understand and affordable monthly subscription not tied to some archaic cable tv account..Qjd DanVersion: 56.1.2

What JD Power AwardThe jury's out with my Verizon wireless subscription. I'm unsure if streaming super bowl XLII at no added cost if you're a Verizon wireless customer, but regardless, the 20 minutes of so that I was watching it- sort of- at traffic lights while on my way back to my girlfriends to watch it on a real tv was abysmal at best. Not really intuitive to find the live stream, but I had more buffering than stream. If I had been home, because I currently have no wifi or tv at home (personal reasons) I would not been able to get ANYTHING!! little or no LTE, just 3G or 1X . Called Verizon about it 2 months ago- total futility. In summary, my displeasure is a combination of the lack of intuitiveness of the app to get live stream, and the poor stream quality. It's not my phone- its your coverage. First step- time to chat with customer service - my experience must be better..Turbolarry52Version: 14.5.1

So many issuesThis app uses to be fantastic and then out of no where in this last year experienced to many issues with not having access to the games. Getting a ton of notifications asking me to jump in and watch the games but how can I do that when I open it and nothing will load. And today on 9/16 has been horrific with the website and signing in to watch and getting an authentic loop that doesn’t work no matter how many times I try and the this app persisting I watch the game and it won’t even let me watch it just the screen of each team playing. I deleted redownloaded as the website says. I updated as the website said and still nothing. Restarted laptop and phone and deleted again and redid it all again. Like my god this is worse then the bills going to super bowl 4 times in a row and losing..Michael TrujilloVersion: 56.1.0

Pass on game passDo not sign up for NFL Network Game Pass. I have used it the last 2 years, and while it works ok, the sites and apps are buggy and doesn't work consistently - but I got to watch some games, so that was still ok. This year, with Rivers retiring, I decided that I will cancel my subscription, but I didn't get the reminder email telling me it's going to renew. After I got the notification that it DID renew for $100, I tried to cancel it using their instructions, which did not work on a mobile browser, their app, nor desktop browser. I tried to file a ticket, but that wasn't working either. I tried on and off for weeks, and finally got it to work in Microsoft Edge of all things. They now simply refuse to give a refund as I missed the 7 day refund window. I am not happy..TiaankVersion: 56.0.2

TerribleThis app has tons of promise but is very poorly executed. It’s like it has been coded on a budget, and a tight one. Streaming is woefully unreliable and the video playback lacks any sort of basic controls, can’t rewind or fast forward by 10 seconds. Good luck trying to rewind or fast forward using the slider at the bottom too, it’s like the programed that to only be the size of a pin, you can’t actually move it. Then they went and updated the app and apparently can’t figure out how to leave in the only good feature which hid the scores of the games for people like me who can’t watch the games live so I pay for game pass and watch them later. All the games are currently spoiled for me because I can see the score as I go to start the game. I contacted support and all they said was it’s unavailable. Maybe I should make the money I pay for game pass unavailable too. Terrible, clumsy app..DmegliVersion: 53.1.3

Worthless now that Verizon deal is overI used this app for probably 5 years and loved every minute of it. NFL network for free & 1.99/ month redzone was amazing. It was the cheapest & easiest way to get your football fix That is why it had great ratings until 2018 when the Verizon deal ended and now the app is worthless for streaming. Since the last update you are only allowed to stream games using your cellular data that you will be charged for and it still asks for a tv provider half the time. I can’t afford to stream 7 hours of redzone on just a cellular connection every weekend and not get throttled by Verizon for going over my data limit. They also tripled the price of redzone. I doubt this is all do to software errors, Someone made the choices to do this and it ruined the app. If you want news and scores this is fine but I will never use it as a streaming app anymore.Brett712Version: 53.1.3

Gamepass not really usableUpdate: the previous problem has been fixed...scores can be turned off on the phone. This season, though, the out of market games I want to watch are almost never available the night of the game (the only time I'm interested in watching), even though they advertise 8pm availability. It's really an unacceptable technical failure. And game pass, of course, offers no real customer service. Even when the service simply does not work there is no remedy. I'd call them...but you can't! This app really has no unique content not on many other well done free sports apps other than gamepass. Unfortunately in a serious oversight the developers failed to include the score on/off functionality that exists for the computer interface. This make gamepass essentially unusable in this app, which is really the only feature for which I downloaded it..BwhgradVersion: 14.4.0

All sizzle no steakThis app is bloatware. Takes forever to load. When it does, it loads fluff, not stuff I want to see like scores. In fact, the Scores tab doesn’t even load the scores! No joke. I’d screenshot it if I could add one here. No scores showing, just dashes. NFL: show me scores. And show them to me right off the bat. That’s what we want first. Not bandwidth-heavy fluff. That’s secondary. Put that “ship” on a tab we can select. Don’t slow-load and auto-play me highlight reels I have to wait forever for and don’t even want to see. This app has mad financial backing yet feels like a kitchen sink of chaos. It’s anything but useful and far from sleek. It’s just frustrating and annoying and buggy (hello no scores on a flagship sports app). FIX IT. Make it for what we want, not just for what you want us to want..Seasparrow2Version: 56.1.13

No help with paymentAfter having to cancel my subscription for personal reasons I attempted to renew my subscription with a newly issued bank card. I received notifications of pending charges from my bank regarding NFL Network which I approved immediately as the season started. Good news! The charges did not go through. In fact, after trying multiple browsers including iTunes to renew my subscription I am met with a message from NFL Network that the card was invalid. I had been using the same card for weeks before trying t renew. I contacted my bank, after being instructed by NFL Network customer service, who informed me they did not see any charges and there were no blocks of payment to NFL Network. I have since attempted multiple times to renew and contact customer support, like they say on their website, and have gotten zero support....ProudsamaVersion: 14.3.3

Streaming from Verizon is STILL glitchy!!!How many years has it been? I mean, it's been at least two that I know of. At least two years. It's been TWO YEARS and this thing still needs to buffer every 20 seconds? I'll occasionally get lucky and it will go a minute, but I'm constantly on edge fearing the next buffer. It inevitably happens, many times right as a play is occurring which is saying something with how little of an NFL game is actual action. I get the sense this is on purpose to get us to watch the games on TV, or Verizon's sponsorship isn't worth enough for the demand. Two stars. One because I have to, and one for the idea of being able to stream games. If HBO can stream to a hundred million people in HD flawlessly, a multi-billion dollar industry like professional football can do it. Come on people..Muffdawg69Version: 14.3.2

Ads make this app unbearable.I just want to watch a highlight of a catch, so I guess I’ll have to watch two full 55 second advertisements so I can watch this 18 second video. Ridiculous. Save yourself the time and just use google..Filthy ramirezVersion: 54.2.2

Too many adsPlease allow me to watch the video I selected first. The app brings up a video I didn’t want to watch so I skip it, watch an ad, skip the next video which again isn’t the video I selected, watch another ad, then finally the video I initially selected to begin with. Way way way too many ads. I understand that that’s how you make money, but at least provide the option to pay not to see any ads because the ads are EXCESSIVE!!.DawnfactVersion: 54.1.7

How about we play loud ads in the middle of your meeting while you try to check scores on the quiet!Takes too long to load, and is slow to update. Google has a faster response time and is just as accurate for checking scores. With invasive ads that now pop up and screw up the user experience, you can’t even check scores on the quiet. Thanks for being a heat score nfl..Danger DazVersion: 54.1.4

DESTROYED BY ADS!!!They claim every update is to improve the Fan Experience but all I ever experience is being assaulted by more and more ADs!! I prefer to see football scores or highlights. I can’t even read a box score without a stupid ad loading at the top of the screen.S_discipleVersion: 54.0.5

AdsTo watch a 38 second clip. I need to watch a one minute ad every time. What a joke..ZanoZedVersion: 54.2.0

Don’t get this appNot friendly to use, I install this up pay 135$ for subscription and it doesn’t work, try all I could for an hour. Than cancel my subscription and delete the app. There is no customer help also if app don’t work there is no where to get help.Lumumba777Version: 55.0.9

Battery destroyerNot only does this app burn through battery faster than any other, it’s slow to update AND auto-plays highlights which makes the app glacial..ZackCoeVersion: 55.0.9

Terrible UIThe UI in the last release is a dumpster fire of rushed-out-the-door app design. Single-word titles are broken across multiple lines, scrolling is choppy, pull-to-refresh obliterates the UI. Clearly a non-native app (probably React) which bring the inherent poor-quality user experience you’ve come to expect from 3rd party development. Terrible experience overall on the iPhone from a billion dollar company who should know better..FngoodVersion: 55.0.8

Does not workAwful waste of time.BarringtonGatorVersion: 54.1.1

GlitchEvery time I open the app it stays on the nfl 100 screen... tried reinstalling it multiple times and still does it.KataklysmikkaosVersion: 54.2.5

Fail....The app would not load beyond the blue screen, delete ,reinstalled .The same..[N]o_RespectVersion: 54.1.3

Videos are annoying on pop up!!When you click on a game videos come up and it’s annoying as hell! Get rid of the videos !!.Steve584737373Version: 54.0.7

Auto play AdsAuto play ads even when just checking box scores. Worst major sports app out there..DrPepper(DylanR)Version: 54.0.6

Hate itI just want to see the stats but there’s no way to stop the video. It seems like you have to watch a commercial between every single clip. Just another NFL cash grab. Officially deleted..Jacks0n1Version: 54.0.4

CrapI keep hearing about being able to watch the games free on this app.... complete BS! No you can’t... you need a subscription which costs money. Garbage app... with garbage lies...TribunisVersion: 53.2.6

BruhFix ur app plz.NFL_lover_jesuslovesyou_7Version: 53.1.9

Buggy video!I’m sick of watching the same advertisement 3 or 4 times for bud light and never being able to watch the selected video because it won’t play! Fix the video play, please! #adhostage.Karateka01Version: 53.1.6

Videos don’t play, only the ads doAds will always play, actual videos never do. Always stuck at a white screen after ad plays..Brother PioneerVersion: 53.1.6

Videos often don’t playI am really tired of watching two commercials then getting a white screen and no video. It is happening more often lately. Time consuming and frustrating..DrdugaldVersion: 53.1.3

Ad InfestationWant to watch a 20 second football clip with no replay? Great! Just watch the seven 30-second ads and completely forget what clip you wanted to watch! Absolutely ridiculous amount of ads, disgusting..Genier.20Version: 56.1.13

Oh my, the ads1:45 in commercials only to get “fumble, looks like something went wrong”. I’m not sure the app is worth downloading..ChiefsfanfromcalgaryVersion: 56.1.13

Dosen’t workStuck in the ‘’Welcome’’ page. Nothing happens. Deleted and reinstalled multiple times. It used to work last year..St.MorlarVersion: 56.1.13

Fix video streaming and ad algorithms please!What is up with the videos For at least the last month every time I try to play one I get sometimes the same add 3 times in a ow before the app tells me, “video failed to play” and that’s it. I have the lasted updates and playing on iPhone 10 Useless!.AlbatrossPeteVersion: 56.1.13

BrokenFix your app! I don’t want to be directed to buy GamePass every time I click on one of the games..N.BoydVersion: 56.1.13

New Update Reduces AccessThe new update forces you to try and download some new app when you try to access content that has always been available like stats and insights for matchups. I try to download this app and it’s not even available in my region. Very annoying..Lennon FentonVersion: 56.1.13

It’s okIt was great but now it stopped showing me the scores whenevr i try and look at them. it’s been happening for awhile now. also to many ads ..Dogs or catsVersion: 56.1.13

AdsThis app shows several 20” advertisements back to back to back just to view a 20” highlight. Absolutely unenjoyable viewing experience…. They weren’t even good Ads..HauresVersion: 56.1.12

The worst app in sports historyIt’s simple terrible. you go to look at who’s playing it takes a long time to load. you want to see stats it starts showing you highlights. you can’t see who’s active to play..BillytwoshiesVersion: 56.1.8

Is this a pay channel now?I don’t think I had to give my payment info before today? What’s up with that crap???.Big Black Wolf 2021Version: 56.1.8

Worse App EverAll I’d like to do is read a summary of the days games, or check a score and I’m bombarded with video that is impossible to turn off. This is comical it’s so bad..Str793Version: 56.1.6

Really Dumb AppCan’t use the app if there is updates, video quality is poor, ads are annoying and can’t check the box score quickly because all the ads and videos need to load. Overall a poor experience. I’m not one that normally writes reviews. But this App is just so bad that I had too. Don’t download..BasicWhiteDude.Version: 56.1.5

Won’t updateI am forced to update the app and it won’t updat.Kmart70Version: 56.1.4

ChoppyWay too much lag on Sunday afternoon. Missing plays. Makes following a game brutally frustrating..Nickster909Version: 56.1.3

Nothing LoadsApp hasn’t worked since the start of the season. I can watch any highlight videos, stats etc. Just a blank screen and freezes..HahuawuvsvakoaoVersion: 56.1.3

Used to be great ...now trashThis app is absolute garbage. Screens constantly goes blank. Useless..Shineytunes has spokenVersion: 56.1.1

NFL needs to treat fans better, like MLB doesI can watch any baseball game, live or archived, on my Apple TV, iPad, or iPhone all season, including playoffs and pre-season. I live Canada. NFL will not allow me to watch anything. Apparently only Americans can watch games in America, yet the NFL thinks they are global by playing games outside the US. Pretty cheesy NFL. I will stick with MLB, at least they treat their international fan base like the stellar organization they are..MrsinglemaltVersion: 56.0.2

Read reviews deleted appPlease fix.SunbrellaVersion: 55.2.6

Ads on every articleI chose to read your articles to avoid the non stop ads on your app, now you have ads playing while I’m reading! This is ridiculous! I really enjoy football. I had to stop watching the NFL Network as well, because the commercials I see on that all day are ridiculous commercials I would see on other stations between 1-4 in the morning. The other networks get it. The NFL had it and just got very greedy and lazy. I don’t know if you guys get that it’s not just broke idiots that owe everybody money that watches your game. I really wish your air time sales people would get off there lazy asses, leave the bars and do some bloody work. This was happening way before COVID-19, before you choose that as an excuse. Also, has your App Store editor’s even used the app, or is that where the nfl put their money? Into bribes.JeremydyoungVersion: 55.2.6

AppToo much advertising plus not even a simple article will open up. Terrible app. Canadian app the score is way better..Lake portVersion: 55.2.2

Fix appCan’t read any of the news NFL post cause it doesn’t load and now I can’t even get on the app itself! “Retry again” like what does that even mean?.Malacon123Version: 55.2.3

App has never really been goodIt’s a terrible buggy and laggy app. Trying to get scores or see the plays is a huge chore and better done through a google search. They had live games for a while but there’s just too much useless video now. It’s ok for some news but I’m just surprised that after this long it’s still this bad. Read the ‘recent’ reviews for the real opinion. Apple has been bad lately at faking reviews or allowing them..C30001Version: 55.1.9

Disable auto start videoPlease add a feature so it doesn’t start to auto play the video when I tap on game score..Mad904354Version: 55.2.2

Where’s the live game?Either you define the policy or don’t change it mid season? Past few weeks there are no more live games ? Where did they go? This is total garbage..Toronto-userVersion: 55.1.6

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