IScout Basketball Customer Service

IScout Basketball Positive Reviews

Great App … with a question!I’ve been the league coordinator for Ultimate Hoops in Texas and using the App for 5 years. Because of a recent change, they are shutting down their regular Internet website for stats. If I choose another option to upload the stats for the players and their families, I have a slight problem. Basically, I do the shots and fouls, using the app, but I do rebounds, assists and turnovers by having someone record them manually. Is there a way to add the total number of rebounds etc. to a player’s stats for that game, and then process the report, or do I have to try to add them as individual entries? Thanks.RitzBBallVersion: 3.1.1

Best stats app!I have been using it now for 2 years with close to 100 games stats taken, of footage. Has everything you need for stats types. Easy to fix mistakes by editing the running play log. Export shot charts, which my coaches love and all major scoring and non-scoring stats..Slytechs incVersion: 2.9.0

Great appThe best and most comprehensive stat collecting tool I’ve used. Easy to learn. Easy to use during games. Would recommend to anyone interested in collecting and managing game and season stats. When an issue arose (rarely) it was fixed very quickly..GandldadVersion: 2.6.7

Great app for statsNot bad, they should add 3s for turnovers and assists to turnover ratios… I wouldn’t mind adding which ref called the fouls and when the team misses a shot what player prevented it, that would be insane but some room to advance it, oh yea… they should add the type of shot too layup, jump shot, and tip ins aren’t the only ones… floaters and fade a way shots are some.Drew statsVersion: 3.0.6

Perfect & EasyThis app is easy to use and provides all the reports you could want with lots of cool options. Been using for three years now. Download today for all the stats for your son or daughters basketball teams!.Kirk Kingston AirVersion: 2.7.8

Easy to keep score / horribly intuitiveDuring the game it’s amazing. Trying to find boxscore, start new game, change errors lacks simplicity. Actually very happy. No need to load fake teams.BucsstophereVersion: 2.6.9

App crashingI have used this app for 3 years for my son’s game and love it. I recently downloaded it onto a different iPad and every time I try to share a game report, the app crashes. Can you please fix this so I can share the game stats with his coaches?.Htown RaiderVersion: 3.0.8

ThanksBest Sports analytics app thats out. I had a problem with a crash and within 24 hrs it is fixed and ready for the season thanks for the hard work..CoachshitVersion: 3.0.5

Best Basketball ScorebookI have used this app for several years. From High School to Middle school and AAU teams my four children..WhozherVersion: 2.9.18

Email reports not workingThe app has been great but it seems that recently (last month or so), sending reports via email stopped working. Is this a known issue?.Ping827Version: 2.9.2

Open SourcePlease make this app open source on Github!!! I would love to contribute to it and improve it with quicker release cycles. Otherwise it’s a great app.MarioBC2074628Version: 2.9.3

LongevityBeen using for four years Assisting HS Varsity. I use for both scouting and live stat tracking. There’s always more to learn about this app. Plenty of different reports that’re customizable. Exports to MaxPreps. I can send a backup file to Head Coach so its all at his fingertips. I’ll be using for a very long time..Jacket_elbowVersion: 3.1.1

Great scoring toolThis is a great tool. Being able to display the shot charts to players is really an eye opener!.Coachmo1Version: 2.9.2

Very difficult user experience.A lot of bells and whistles but the miss the boat on league/ team mgmt. it is waaayyyy too cumbersome to use and that is being polite..WjrbdhVersion: 2.9.3

Works wellUsed for years - works very well..One busy parentVersion: 2.8.9

IScoutBBall The BestIt's simply the best app for stats for Coaches! There is no other app even close to this powerful stat app.Mints2uVersion: 2.9.3

Love this app!This is a great app. I have been using it for years to keep the stats for my daughters basketball games. It is very easy to use and creates a very nice report that I can email to the coaches and the parents after every game. It also provides a very nice season summary for each player. I can add photos of the players which helps me easily identify them so I can credit the stats to the appropriate player instead of remembering numbers and names of the players. It is also easy to edit the stats if I noticed I made an mistake during the game and later if I need to. Anyway I love it and the players and coaches love the reports I provide following each game. So much easier than the manual way I used to keep the stats on a form I created. then I would go home and input the data in an excel spreadsheet to put it in a format that I could email to the coaches. Now as soon as the game is complete, I can email the stats to the entire team and the output looks very professional!.Adams058Version: 2.0.6

Nice data entry, but awkward subs is a major flaw for our teamIscout is one of at least 5 apps with 4/5 star ratings which is no surprise since using an app is more fun and more complete than paper and pencil. The strengths of this app are easy scoring of major stats, OK editing and good reports/shot charts. Unfortunately, TRACKING SUBSTITUTIONS IS POORLY DESIGNED AND TOO SLOW. As the game is on, you must leave the main page, select who goes in and out and then go back to the main entry page. If the team plays at a fast pace and frequently subs more than one player, this turns out to be the the most annoying part of tracking all the stat. Even if you don’t care about playing time or advanced stats, you’d like to get the subs right to make all the other stats easier to track. I didn’t realize how important this step is until I started using this app. Prior to being deleted, the user forum had repeated requests/comments about subbing starting back in 2010. Unfortunately, the app updates mainly improve data sharing with partner websites. I hope I’m wrong, but it is hard to have any faith that the developers will improve the subbing problems. Time to look for an alternative..RollbearsVersion: 2.3.6

Great for Coaches and PlayersI have been using this app. since the middle of last season and have found this to be an excellent resource for the coaches and a incredible motivator for the team players. The data entry takes on a natural flow for capturing events as they happen. With each game I have been able to capture more detailed information while still watching and coaching the game. The reports are the best. With a complete rundown "play-by-play", full player stats, and season stats for year end performance and acknowledgment. Each revision has increased the ease of use and detail of capture. Thank you developer team for creating this application. I can on.y hope that you will take your ideas and methodologies forward to other sports like Lacrosse, Soccer, and football. Thank you again for supporting youth basketball programs with your efforts..Coach Bob cmVersion: 1.7.6

Outstanding Stats AppI bought this initially to help my son improve in areas of his game that are more difficult to have a true "feel" for......such as types of turnovers, number of rebounds, and actual shot selection. It turns out that every player on his AAU team loves it and wants to see their stats after each game, too. The interface is easy to get comfortable with after a couple of games, and the reports that you can run are incredibly helpful. At a glance you can see where your shots are most effective, and where the other team is taking advantage of you. Thanks for providing such an easy to use, comprehensive stats program (and thanks for the updates that you continue to provide)! Highly recommended for all levels of play..Indiana HawksVersion: 1.8.1

GM WLJN SportsWe Use it for broadcast stats and it works very well. There are a few little things in the program that are not consistent but they have to do with data entry. It would be helpful to have the reports in larger sizes for use on the air. The ease of use is fantastic and the fact that the data can go to MAX PREPS is great. Some other report breakdowns would be helpful as well. If there was a way to have the bench subs available on the main screen that would be huge. In broadcast if they change players at a time out there is no way to make the changes before they start play again. Maybe a drag in and drag out concept could work with small bench numbers to one side. This could be an option that appears with the rotation of the screen. All in all a very good work done in this one. I would highly recommend it..Sports Radio ProducerVersion: 1.7.3

Great upgrade from other optionIscout does a great job. We had in the past used turbo stats and 7 years ago iscout on palm pilots. The iPad and this app make stats entry much easier, more accurate and detailed. The visual per player reports are a great tool to hold kids accountable for shooting, turnover types, and efficiency and even plus minus!! We can do big time stats with high school managers without breaking the budget. The only con is that we could use more diverse report options both individual and team. Also the shot charts would be better with a grayscale printing option. Currently they are only able to be seen if we print the whole team's report in color--expensive. Overall great product and worth more than I paid!!.Varsity HS coachVersion: 1.7.2

Great AppI have been using this App for 4 years. Both for High School and AAU. The program has always worked great. All of the coaches have been amazed at the information the app provides. When I have had an issue, I just send an email and the problem is solved quickly. I can tell you most people that see the app at a game want the app, even if they are using another program. Unfortunately, my youngest son will be going to college next year and i will be relieved of my stat duties. I am in the process of training several other parents to take my place at the school after keeping stats for 8 years (4 with Iscout). My new trainees love the program. Best of all the programs I have used. KEEP UP THE GREAT WORK..Fly182Version: 2.0.3

Just in TimeAs the commissioner of a startup basketball league, I have been searching for a way to capture more of the statistics than points scored and, on occasions, rebounds and assists. I don't have a large staff, so I have to make things easier for myself. iScout is going to fill the void for me and I am elated. The face of the app has everything on the front which makes it easier to keep up with the fast pace of the game. I have tried another popular app, but it had too many drop down screens. It cost me a lot of time. Thank you and keep making it simple..OSBL CommissionerVersion: 1.9.8

Fun and revealing.This app tracks lots of information - probably more than one (low experience) person can gather and record live. I found having a (human) spotter is quite helpful. There are a few things that are not intuitive, and I haven't yet learned how to handle them. Mostly that involves how to correct incorrectly entered data. Still, the coaches love the stats as do the players. Everyone's favorite is the shot maps. If the help was better, Id give this 5🌟 for sure. If you are looking for a tool to stat a game that was recorded, this would be great. Just make sure your videographer shoots the scorers table when substitutions are made!.Stuck no moreVersion: 2.4.2

Good ProgramThe program works very well for the most part. The five digit limit for the team codes etc. is fairly restrictive and un-necessary. I also found the way the teams have to be in leagues silly. I am using the program to track multiple teams that play in multiple leagues - it makes for a lot of moving around that doesn't seem very efficient. I also found the running clock to be confusing at first but it seems to work okay once you figure it out. The clock doesn't always match the game clock though - probably a fault with the iPad I run it on. Another thing that would be nice is more flexibility with the names. We have more than one kid with the same last name and the way it handles names can be confusing. It would be better if you could specify names as "John Doe", "J Doe", "Doe" or "John" on a player by player basis instead of for the whole team. With a few tweaks, the program would be perfect! It's actually a very nice program that just falls a bit short in a few areas..DridenhVersion: 1.8.6

Intuitive & User Friendly, but...The seems to be a bug when adding players to game rosters. Had one active player whose name never showed up in game mode. Tried deleting/adding game multiple times. Ended up having to delete the player and re-add him. This will be problematic if it happens again as there are stats associated with the name now. Also, wish the "SAVE" button weren't necessary when changing player info or making them inactive/active. Should save automatically. Also, scorebook mode defaults to last names for reports and if we use first names only, no names show up, but our players don't have the same number every week, depending on which uniforms we're using..NittanyLionsVersion: 1.9.6

Absolutely must haveI am a tech geek so I've checked out many different apps to help me coach - boys and girls basketball, soccer, and varsity track. This is a great app for tracking stats and gives a beautiful player summary as well as many other cool things. Although I love the app, I coach middle school Bball so there are a lot of missed shots and rebounds. This app is impossible to use live and get everything. I've tried and so have my assistants. I watch the tape after the games. It holds a ton of information that can be exported as PDFs that I post in a shared google drive for players to view..Graces_embraceVersion: 2.3.0

Great AppThis is a great program for tracking basketball stats. It will save me a great deal of time this season. Very easy to use and self explanatory. Intuitive interface. Almost no need for directions. The interface is very nice looking as well. I've found a couple of bugs and the programmers have been EXTREMELY responsive in getting them fixed. The price tag is a little more than many iTunes apps, but a fraction of what others charge for Bball stat programs on much more inferior platforms. So, it is a bargain!!.Mid Mich BallVersion: 1.1.0

Outstanding AppThis app is right up there as one of the best for taking basketball stats. it is a great value for the price with a high level of functionality as well. I have taken bball stats on a handheld device of one sort or another for the last 12 years. This application does a great job managing your game data. The interface is great as well and allows an easy email to parents or potential scouts with ease. Just remember a second set of eyes makes a wonderful addition to this app..Sp OrlandoVersion: 1.7.2

Awesome appI have been keeping basketball stats for about 10 years, 8 of them on another product. I am so happy I switched to this product for the past two years. Not only does it track everything better and easier, it also produces a half dozen reports instantly after the game in various formats which I then email to the coaches. Plus there is more but that is what the advertising literature is for. I highly recommend this product and you can't beat the price..Thedart1000Version: 1.9.8

Worth it!As a basketball mother who gets frustrated when the stat keeper doesn't keep stats and the players guesstimate their contributions, this app is great! I saw another mother using it and immediately added it to my collection. This is by far the easiest stat keeper I have tried. I was hesitant about the price but now I see the benefits of it it was worth it. I especially like the shot percentages statist keeps. I have yet to figure out how to correct a mistaken score I have awarded a player but ill figure it out. I have. Ever been so into assists and rebounds as I am now!.Mom2ray5Version: 1.7.6

Iscout best program out thereAs a High School basketball coach I have tried many of the stat apps out and have found iscout to be the best. It has a easy to use interface and a lot of flexibility for collecting of stats and printing options as well. They do a good job of keeping the program updated and I have never had a problem with bugs or crashing. If you are collecting stats for a team as a coach or a fan this is money well spent..JFB09Version: 1.7.2

The best thing since the invention of basketball!This is really an amazing application that everyone who ever kept score will appreciate. The stats accumulated is fantastic and of real value to coaches and players alike. It's also a perfect scouting tool, especially when you can view an opponent's performance visually on the graph. If you think it's not perfect, then you're probably not digging deep enough. The developers are super-nice and respond to questions in a flash. Really refreshing!.The ReynekesVersion: 1.2.0

Great appThe good: I use it for every game. Saves a ton of time to aggregate stats. Rarely outright crashes, Probably once every two to four hours of use. The bad: Has become very buggy as versions have come out. Impossible to get thru a 32 minute youth basketball game without exiting and reentering. Lineup can get frozen and you need to exit and return to modify the lineup. Then the clock doesn't work. No way to remove a mistyped email address from the email report text box. These and many other bugs are really frustrating and cause user to lose confidence. Architecturally or at least design wise the software is just plain too slow. Hard to keep up, button presses seem slow to respond. Not sure if this criticism is warranted - could be hardware, I guess - but fighting thru the bugs on top of sluggishness....sort of a bummer. Note: I'm a career 25 year sw engineering executive. This sw needs sqa..PeterMnsfldVersion: 1.9.2

Easy to get started and learnI have been using this app for 6 years. During Jr. High I was able to use this app for stats while video taping with my other hand! High school is too fast to use the app during the game. But I still use it while watching the video of the game. The reports are great to send to coaches and for record keeping. Many options for the reports are a plus. If u ever are stuck, they always have a quick reply!.Buwhat?Version: 2.3.6

Awesome app!!Our team is using this app currently and we love it! We send game reports, yearly stats per player, and are able to email them or print them off!!! I would highly recommend this app if your looking for a stat app! Very easy to use, simply the best thing we have used for our team this year! We have been able to provide players with individual shooting charts, chart shots for opposing teams, and countless other things! Love I-scout!.Coach DeckVersion: 1.8.8

Great app!Bought this a few days before a 13-14 boys bball tournament. Set up was a breeze, very user-friendly, and great results. My kids loved it, were able to see their stats and really learn from them. My other coach and I were better able to see what we needed to work on. Great for any bball team, regardless of level. A year after using it...still great. A few updates to fix things but definitely a great app.IPhoneFan713Version: 1.8.2

Great App!Great App. Has everything I would want and more. I especially like the report summary that you can email. The only reason I didn't give it a five star is bcuz it took me a while to figure out how to remove data if they waved off a point or if I punched in a score for a wrong player. The only suggestion I have is that you use a IPad or something with a bigger screen would be a lot easier to record data. My iPhone did just fine but would be a lot easier with a iPad..RdmorrisjrVersion: 1.9.2

Stat keeperLove it! The only things I would like to see changed is the ability to correct the stats after the game is over, cause sometimes we miss things or hit the wrong button during the heat of the game. Also I'd like to be able to combine both conference and non conference games into a season total for stats. Maybe it's just me and I'm still a rookie but I can only get stats for separate seasons (ie non conference and conference game). Other than that I love it and get lots of people asking me about it..RaweddleVersion: 1.9.2

Just what I've been looking forI've been wanting to keep stats for my 14 year-old son's basketball team and downloaded a couple of different free applications to try. None of them did what I wanted and so I decided to buy this one. It's easy to use and gives the team all the stats they want. Little bit of a learning curve, but I was able to use it on a game with almost no problems at all..NotBoxyVersion: 1.9.2

A coaching necessityUnbelievable app. This is a coaching necessity. It is very easy to use. It is as close to turbo stats as you will find for the IPad. My only complaint is that I wish when compiling season stats that opponents stats could be listed below the individual and team stats. Also it would be nice if the season stats would also listed the overall field goal percentage, not only just the 2pt percentage and 3pt percentage separately..Coach Phil R.Version: 1.8.0

Great tool/foul issueGreat app!! I don't go to my kids games without it. I enjoy keeping the stats and then sharing them with the other parents. Used correctly this can be a great teaching tool for balers of all ages. I had an issue with the last update, but the tech support was wonderful and I was back up and running in no time. Don't try any of the other stat keeping apps. This is well worth the $9.99.WheatworthVersion: 2.0.3

Good App, Could Be Even BetterOverall the app is easy to use, but it could use a few improvements. I would like to get quarter by player stats to track a team or players performance. Changing errors could be made easier. Subs should be changed during free throws without having to recover the status prior to the sub. The shot charts for players when looking at season stats doesn't have any names.Miko8999Version: 1.7.2

Shot on!This is a phenomenal app, well worth the money. It is so easy to keep multiple teams, seasons, tournaments on this. People approach me at almost every tournament after seeing it in action asking what this one is. The reports that can be generated by this app are surprising to coaches when I first share with them. I highly recommend this app to anyone for record keeping from rec league on up..Queen MinnieVersion: 1.9.7

Excellent AppI tried another popular basketball app a few weeks ago for my grandson's basketball games. I found it very inefficient and difficult to keep up with the action. It took just a few minutes to become proficient in using this app. My score keeping using this app is at least as good as the guys sitting at the scorer's table. I have no hesitation in recommending it..SkierSkipVersion: 2.0.6

PaluldonGreat app. Only issues we had was the size of the team members numbers on the team page. Solved by placing number in the name area and the players time would become screwed up during the substitution requiring the time to be reset. This was very frustrating to happen during the game. Solved by not tracking the players time..PaluldonVersion: 1.9.2

Totally ImpressedLike others I used to use different coloured pens for each quarter on my paper version. This is good to use once you get the hang of it. I no longer have to spend time after the game doing calculations, and I can instantly email the report to the coaches at the conclusion of the game. I am getting many envious comments from other coaches and their teams. I appreciate how quickly Mike and his team make corrections or update the app. Five stars!.ChromaicVersion: 2.0.6

Very easySome things missing , forced turnovers, annoying how it asks for an assist when a player steels the ball then scores, sort of petty little details but other than that have been keeping stat with the program for 2 years and it is very easy to do..Luna lovegood 3Version: 2.1.0

Very useful appEasy to use.CanaschultzVersion: 1.7.3

Great Tool!Very good tool in terms of the game of basketball. Everyone should have this on their bench. There are times that the app seems to freeze. However, it is worth the frustration at points as the parents and coaches and the players appreciate the detailed feedback..Scott BoogieVersion: 1.8.8

NiceIt works. Once you do setup, easy as pie. Players find it easy to keep stats and it helps them stay in the game mentally..MynameisnotwhatyouthinkitisVersion: 1.7.0

Well worth the money!I recently bought this app about 3 weeks ago and love it. I contacted the developer about a few things I would like to see and he delivered. Delivered in less than a week yet! Can't say anything bad about this app, my players love it as well. They like seeing their shot charts and looking for areas they need to improve. Love the app and can't wait for future updates..Crazy eyes 👀 8901Version: 1.7.0

Excellent!!!I wish it had the option to add player pictures..Murrayclan5Version: 1.3.0

GoodIt's a little cumbersome getting the games set. There needs to be a quicker way to change the score of the opposing team if you aren't tracking individual opposing players. Sometimes the report shows all the players and sometimes just the team as a whole. Real time tracking of a game is so fast paced it's almost impossible to double tap for a made shot and then scroll to add info about the type of shot. A place for notes would be great as well as a way to track timeouts. I used to do all this on paper courts for each player using different pens for each quarter. I could quickly note a charge taken or a turnover. This program is a bit slower but it has loads of potential. *********************************************************************************************************************************************************************************************** There have been some great updates….now there is a way to track timeouts. Picture support has been added-now you can see a picture of the player along with the number-sure beats trying to remember whose number is whose when making substitutions. I still don't like having to tap twice for a made shot, and then having to scroll at the bottom of the screen to add information. It would be cool if on the made shot there could be an identifier D for dunk, L for layup, J for jumpshot. I also think that the notes section would be more useful if you could handwrite instead of type-much faster on the fly. I also think a separate button for taking a charge would be helpful..CccjjjVersion: 1.6.3

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IScout Basketball Negative Reviews

Customer service woes, but I love the appI really love this app. My only complaint is that my attempt to get help from customer service fell on deaf ears, very disappointing considering the first time I reached out, they couldn’t do enough to help me. I discovered a glitch in the latest version and I hoped to get it fixed. For some reason, the system randomly adds an additional free throw attempt as a miss when two or more free throws are recorded. There is no pattern to what triggers it to happen, but during the course of a high school basketball game, I’ll find 3 - 5 occurrences. I hope someone sees this and it results in an update to fix. This app has gotten me through my two boys 4 year high school career and one college career. I’m looking forward to the start of a second college career with this app, hopefully, with an updated free throw fix!.Im lebronnVersion: 2.9.2

App doesn’t workThis app doesn’t allow you to add actual data..WorkstopmuchVersion: 3.1.1

Bad appThis app will not allow me to do anything. I can’t add a home or away team..Acoach22Version: 2.8.7

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