Priority Pass™ Customer Service

I’m trying to activate my membership and I’ve follow the instructions to do so on the app. I’ve tried to activate by membership number and it couldn’t finish the activation process. There were no error to inform me what went wrong, I submitted the form and there was no feedback at all. The technical issues with the activation flow and sign up is utterly disappointing and this app is completely unusable. Please spend more time on testing before releasing this kind of products to consumers. I then tried to submit a feedback regarding this issue online and there were issues submitting this issue online too. Honestly nothing seems to work here and I really wonder what are they even doing?!

Sometimes I try to look at a lounge and I have to wait a few minutes (or seconds depending) for the app to download all of the airport and lounge data I ask please either 1) lookup as I search 2) allow me the option to predownload for offline use and update the list when I want to (pop ups and notifications acceptable). I’d also be happy with background updates I’m the end, I see that waiting cursor and I ditch for lounge buddy which also usually has more photos and reviews I love priority pass and I will switch this feedback to a 5 star with a response

My family and I just recently went to Italy and tried to Priority Pass Lounges at the airports during our layovers. None of the staff would accept priority pass cards so I’m not sure why they gave us cards? Tried to register my card to this app and the app kept crashing? Luckily the Amex card allowed us access into the lounges without question but it blew my mind that the advertisement for Priority Pass was on the sign outside of the lounge, but the employees didn’t know why I gave them that card they only accepted Amex 😂 so… 0/10 from our experience. Not sure what priority pass is or how it can benefit me when none of the staff knew what to do with it…. Just my experience… I felt like sharing. I hope others have a better time than us.

Update: within days of me identifying this problem the developers fixed it and it is working fabulously! So I have updated my rating to five stars, especially for the responsiveness of the developers. I have used this app for years now with no problems at all but since they updated to this latest version neither me nor my husband are able to log into the app rendering it useless for us. We have no problem logging in on the website, only the App. Fix this problem and I will bring you back to a five star rating.

First experience at this VIP airport Lunch. Felt totally disrespected/unwelcome by the lady at the entrance. Doble check our passes, asked us for photo ID, asked us in a stern way to sanitize our hands (I observe we were the only ones that she was asking and checking). We were told there is a limit of 3 beers at the bar. And when we finally proceeded to take a seat, we’re told the seats are for two people! To use only one sofa for the two of us!. Again, I notice the people behind we’re treated this way. On our next stop DFW, much, much better experience.

Party passes Customer Service center is based in England. I recently switched credit cards from Chase Sapphire reserve to AMEX business platinum, I forgot to switch my priority pass, and I’m traveling in a few days. I wanted to be able to use the lounge. When I went online to activate my account, it said it would take 10 days. So I called the call center, and they were immediately able to expedite so that I could activate my priority pass access. I’m so appreciative of their excellent customer service, was only on the line for 12 minutes.

I’ve been a long-time user of Priority Pass. The app is excellent and has good functionality. However, my main frustration is that the online account is tied to a single Priority Pass card. These days, every travel Credit Card offers a PP card. The Priority Pass card that I activated my online account with has expired. Since then, I have been unable to use the app (and the digital card function), even though I have three other active Priority Pass cards.

Departing from Providence has a pleasant aspect - the Escape Lounge at Green Airport. Tucked away in the basement at the far end of the terminal (though it appears the location may change soon to something more prominent and central), it’s worth the schlepp- as the food changes seasonally and is varied and of high quality and the staff is top! Only drawback - the lounge always appears at capacity. I shouldn’t be surprised! But even if the lounge is temporarily full, it’s worth waiting as guests do need to leave to catch their flights.

I think the app developers should ask themselves: When would I usually open up this app? As travelers, the only time we need access to the info in the app is when we are at the airport looking for a lounge. However, whenever we click on the app icon, we are always made to wait for A FEW MINUTES before the app can load its data. What a ridiculous design. That’s why I chose to ditch this app and use Google to find information I need about the airport PP lounges.

While I don’t travel that often I’ve tried using Priority Pass a few times over the past few years. It was always either the wrong pass level or I forgot my physical card. On a trip through Copenhagen I again didn’t have my card, but looked on the App Store and found the Priority Pass App. #lifesaver. I ended up delayed for several hours and the lounge made it as nice of an experience as you can have with a delay. So happy I tried again

Angie has taken great care of me today. She clearly knows many of the folks coming through and gives top quality service. It’s very hard to find this level of customer service these days, and definitely deserves a few minutes to acknowledge. I don’t want more people to find out this fantastic little secret, but Angie is worth a visit. I would’ve given more than five stars but that’s all the site would allow.

The staff at this establishment was incredibly friendly, professional, and attentive. From the person who greeted me at the entrance to the attendant and the floor manager, everyone went above and beyond to ensure my comfort and satisfaction. They provided me with accurate information about availability, promptly got me drinks, and checked back on me multiple times to make sure everything was going well. I am thoroughly impressed with the exceptional service I received.

A very small with limited seating place that as an afterthought was thrown at the very rear (or front) of terminal 5 haphazardly!! You are forced to walk in a single file regardless of whether you were entering or exiting in narrow confined spaces!! The ANA lounge in Porto is magnanimous in comparison!! Bathrooms at LHR airport leave a lot to be desired in terms of cleanliness - most likely due to the number of travellers going thru the airport. However, Club Aspire does not have its own dedicated bathroom - so get used to the public bathrooms!!

Minus the trashy ads on the app, which are annoying snd counter productive when at an airport looking for lounges and not for unrelated partnerships or sponsorships, the service and availability of lounges worldwide is of great value and much appreciated. Also would love for the app to be lounge centric rather than terminal centric. Take LAX, where there are no Priority lounges but many terminals. You go through each terminal only to discover there is nothing there. Why not just say nothing available.

The Priority Card is only good if the airport lounge accepts it or the lounge is not full. This limits availability. One time when my flight was delayed and it would have been so nice to kick back, the lounge was full, but there was lots of room. It appears that they give priority to other lounge pass providers. Alaskan Airlines at SeaTac no longer accepts the Priority Pass. Maybe Chase should consider improving their contracts with the lounges so that they are available more often.

While the app is perfectly fine for quickly finding the lounges and restaurants available in the particular airport I'm in, I'm greeted with "We had a problem trying to add your card to the wallet. Please try an when you are online," anytime I try to add the mobile card to my Apple Wallet, thus still forcing me to carry my physical Priority Pass card around with me - even after removing and reinstalling the app.

Can’t say how thankful I am that the app natively supports tablets, and is not merely just an iPhone app that can be stretched to the iPad screen as this would leave bars of empty space on each side. The tablet support is extremely helpful when navigating airport maps, allowing me to zoom in and use the full screen’s real estate, which is necessary time-to-time when using an iPad/tablet on an airplane that’s about to land at an airport I’m not familiar with.

It is a good perk to have when you travel but it is dissapointing that some lounges have limited hours, some that dont change their food/menu for months and months and some that you can access only before security check or if you are in transfer, you have to exit, go to lounge and then pass security again and that is what does not make sense because you will “save” money but waste a lot of time. Not bad anyway

Traveled the world for 40 years. Worst lounge ever. Very disappointed. I am hoping this is temporary.

It is really worth having a priority pass— no tensions, easy to locate, have varieties of food and good time pass. Clean n neat surroundings, no lack of food any time.

The lounge and service was wonderful. Very clean. We were heading to Australia with a 6 hour lay over and had a wonderful break in the lounge with my 6 month old Granddaughter

Traveling becomes a premium experience with the Priority Pass membership, For frequent flyers and world travelers, this card is more than just a payment card — it’s a prestigious travel companion. Access to airport lounges around the world brings comfort, convenience, and a luxury experience during every journey. From relaxing lounges and complimentary refreshments to a peaceful workspace before flights, Priority Pass truly upgrades the way you travel. A perfect choice for business owners, international travelers, and anyone who values comfort while flying. Holding this card feels like carrying a global VIP travel pass. ✈️🌍

On ne peut pas lire les avis ni en donner.

Of all the unexpected places I just have to say they run the best lounge yet!!

Gr8 Experience

P卡使用方便快捷全球多数机场都可用P卡。

Nice lounge Beautiful and good services love it

Food good but found the family dirty and outdated. Time for renew but for sure cleaner carpet etc very dirty

Excellent value: awesome food & drinks in a very comfortable lounges while waiting for your flight

I’ve done all the ratings for the lounges I’ve be in over the last 3 years. Stop sending me the same messages about rating the lounges..

As the headline

Lounges closed at 6pm; flight at 10:45 pm

The best for Dream Team Americas

I enjoyed Priority Pass very much and the service is always fabulous. We’ve been to the Panama City airport lounge several times and it’s lacking service. I hope that they can fix this issue. Thank you

Well designed app, does its job very well. I left a very negative review for the Visa Airport Companion app for being absolute garbage, so it’s only fair that I thank Priority Pass for making a good app.

The app seems to work just fine. I’ve been enjoying this lounge program and app for almost four years. It’s great to have lounge access in so many airports, especially since Amex lost so many of its airline lounge partners. I have long been frustrated about such limited lounge access when I’m in Australia. The $36 credit Priority Pass has arranged at various cafes and bars in that country’s airports are a welcome compromise. Prior to this recent update (Dec 2018), I could have rated the app more favourably, however... the good people at Priority Pass have recently decided to lunch a discount program, whereby we members are offered small discounts (10% off this or that, buy a 30 min spa treatment and receive an extra 5 mins, etc). Discounts are great, but unfortunately they’ve shoved them into the same section as the lounge listings. Case in point: check airport LGA (NY/NJ LaGuardia). It looks as though you have options at three terminals. But after you waste 10 mins with your slow airport data, you realise there are no actual lounge partners; just 10% discount coupons at places you wouldn’t care to shop. I understand the need for PP to build additional revenue streams, but could they (you) please not do it in a way that compromises the usability of your program and app..?! Maybe move offers to a different tab, where I can choose to peruse or ignore them. Cheers.

We got inside the lounge closest to Terminal A at Punta Cana International Airport, the people working at this lounge were super nice towards us, but the food and beverages that the lounge offered were really bad, the food selection was small and didn’t taste that good, also the only alcoholic drinks that they provide are a small selection of liquor and these couple of drink options are the worst and the cheapest kind of drinks, in case I wanted to choose a better liquor brand the ok brands that were available required us to pay for upgrades charges. I have been in 13 different countries and this lounge visit in Punta Cana, DR is the first time I see that inside a lounge drinks are being charged. For example regular margarita, Vodka with juice and even basic frozen piña colada. My review is directly to the food and beverage selections from the lounge, the administration needs to improve at serving bigger selections on food and beverages as well as the quality of the products being served, this way customers (we) will feel comfortable and would want to come back.

I got lounge access through my Amex card. This app is just not that helpful. The lounge service is paltry to non-existent. I travel maybe twice a year. I got to LAX today. Open the app. It asked for my password. Of course, the app told me that I typed the wrong password. I had to reset it. And then the app told me that I can’t use the same password. After I got in the app, I chose the airport. I don’t see a lounge. And the app doesn’t tell you that. It lists a place that you get a10% discount if you spend over $25. I did a google search which tells me that there’s a lounge as of November 2022. I called customer service. I had a hard time understanding the man’s accent. After about 5 minutes, the man told me that priority pass does not have a lounge at LAX. What a waste of my time!! This isn’t an airport in the middle of no where. If you don’t have a lounge there, please say so clearly. Don’t waste your customer’s time. Frankly, I am disappointed with Amex as well. Please don’t provide this type of worthless add-on benefit.

I had Priority Pass for one year and managed to use it once at LAX (Alaska Air). The common theme was that the lounges refused Priority Pass customers anywhere around peak times (e.g. 10am to 2pm, then 4pm to 7pm) and only allowed the particular lounge-membership customers. The app was no help in this regard. I had also provided memberships to my adult son and two adult daughters with the hope that their travels would be more pleasant. Same story, more blackout periods than access to lounges. When I think of Priority Pass I think of my adult daughter calling, crying, from the airport after being cattle herded between canceled flights and having to spend most of the night in the Airport. What tipped her to tears? A rude and snobby refusal from the only Priority Pass “accessible” lounge open. The app said the lounge was open to Priority Pass members at the time period… the stringy blond door-Nazi said otherwise. At least if the app and service could tell you the Priority Pass Members hours of access for any given lounge in ** real time **, it could set expectations early rather than having to trudge all over hill and dale in O’Hare looking for a lounge that will admit Priority Pass members. Two stars because this app results in great cardio workouts racing around airports trying to find a lounge (that might let you in) before your next flight! Low Priority, I’ll Pass

I’ll give it to Priority Pass - they’re nothing if kit consistent, as in consistently unreliable. I had a bunch of glitches with my login on the website that no one could figure out, so I tried to see if the app was any better. Oddly enough, despite non-stop problems with my login on the website, the exact same credentials worked without issue on the app. Go figure. However, when I try to save my Priority Pass card to my Apple Wallet from the app, I keep getting an error that says “We had a problem adding your card to the wallet. Please try again when you’re online.” Except I am online each and every time I’ve tried this. I’ve tried updating the app, and deleting/re-installing it, none of which makes a difference when you’re dealing with a developer like PP that makes a shoddy product (both on the web and in their app) and doesn’t care enough or know how to support it.

My wife and I recently visited the Priority Pass Lounge at Midway Airport in Chicago, and unfortunately, the experience was disappointing. Upon arrival, we found the lounge full and were placed on a waitlist. After waiting about 20 minutes, we were finally admitted, only to discover that the food options were extremely limited. There was little more than cereal, drip coffee (since the coffee machine was out of service), and a small selection of muffins. There were no protein options—no eggs, no meat, not even proper pastries. While they did offer alcohol, it’s hardly appealing for those of us arriving at 10 a.m. looking for breakfast. The service also felt lacking, and for the fees associated with our Chase Sapphire membership, the overall experience did not meet expectations. As a result, I left a one-star review for both Chase and Priority Pass. They need to seriously reconsider their offerings if they want to retain customers and justify the high annual fees.

I’ve been using Priority Pass for the past two years, and up until recently, it’s been a great benefit. However, my experience this year has been increasingly frustrating, which is why I feel compelled to write this review. It started when my home city, which never had a lounge, only offered access to a restaurant with a $25 credit. While not ideal, it was something I could use. However, even that option is now gone. Since then, I’ve encountered ongoing issues accessing lounges during my travels. Just today, I ran into the same problem at two different airports: all four lounges were fully booked until Friday. This is becoming a recurring issue. For the amount of money I’m paying, it’s frustrating to be turned away time and time again, especially when the only benefit I relied on is being steadily taken away. Over the course of this year, I’ve only been able to access one lounge, and that experience was far from satisfactory. I waited 45 minutes for drinks, never received the food I ordered, and spent a total of 76 minutes traveling to and from the lounge and my gate. At this point, I feel that Priority Pass is no longer delivering on its promises. Despite continuing to charge a premium, the service and access have declined significantly. I’m deeply disappointed and frustrated by the lack of value for the money I’m spending.

I’m writing to you about the bad experience with your lounge room experience every time I try to get in. With no success today I am was told that I have to wait one more hour to get in because my flight leaves more then four hours later. I’ m very tired and I have 10 more hours to go to my flight to Chicago and I can’t get in because of this rule. I’m very disappointed with American Express. My husband and I have been a member of American Express for more than 40 years and we have seen a lot of changes but this time I had!!! It’s very frustrating and I don’t think I can deal with this kind of situation every time o came to visit this lounge!! Every single time I came to this lounge I get panic attacks and have the worst feeling that I’ll be stopped and denied entry. And of course! Today I’m waiting outside. I’m wandering if this is the way you treat yours. Ana agorio

Out of the 9 airports internationally in southeast Asian and along the west coast of U.S, only 5 worked, that’s 55%. Priority Pass app did not update for a long time and so many lounges stopped their access: Alaska in Seattle, Terminal Bradley in LAX, KLA in Taipei TPE T1. It’s frustrating. The replacements are pathetic coffee shops and restaurants with limited options. ONT California Aspire lounge was also closed after 3 pm. SFO has 3 lounges in the International terminal and all are useless in the afternoon: China Airline lounge turns away Priority Pass holders between 11am-3pm, KLM is on temp renovation location and only gives takeaway doggy bag (not allowed to sit down), and British Airways opens only 5-11:30 am; so you cannot use any lounge during the prime afternoon hours for your flight. Horrible! Anyone thinking about getting a membership should consider otherwise!

Unfortunately I have the priority pass for quite some time now and tried once again to use the pass to enter the lounge here innLAX international Tom Bradley Building, and it was 8:30, after finally finding the lounge, I was upset to see they were closed at 7:30 😡I pay quite a bit to have this perk and I’m unable to use it. This is the second time and fir the same reasons I was unable to use the amenities of the lounge. I was going to be waiting 21/2 hours till my flight was to depart. So this is why I rated a 1 star. Seriously it is not worth having if I cannot use the amenities, I think I’m going to search out another card to use, that offers a lounge that is open. I also visited another lounge when looking for the priority pass lounge and theirs stayed open till 10:30pm. I’m sure you understand the disappointment

I travel a lot and forgot my physical card at home. I called the Priority Pass number and they said that because I got the service through my credit card, they don’t offer the digital pass but I can call my bank to ask for it. Guys, it’s 2019. I can pay for my groceries without cash or physical credit cards and link my headphones to my friggin watch and listen to music without WiFi or cell data. How is this a luxury service if you’re still stuck in the 90s requiring busy travelers to carry physical cards with them, and not only that, actually have the digital option available to only certain groups of users and make it hard for them to even find the info they need for this? I give 2 stars for the app providing info about the lounges.

So disappointed. I was totally misled. I purchased my American Express card, and one of the primary reasons I was willing to pay the annual fee is because it came with Priority Pass. Sold on AMEX website as: “ wherever your travel takes you, enjoy access to over 1000 lounges in over 120 countries when you enroll in your complementary Priority Pass select membership that comes with your card. This allows you to relax before or in between flights. You can enjoy snacks, drinks and Internet access in a quiet comfortable location.” The person on phone said it is actually over 1300 lounges now. Now I that I am a Priority Pass member, I looked up what lounges were available at four of the largest airports in the world here in the US that I travel through often: 1) LAX-Los Angeles. None 2) DFW-Dallas. Only one in Terminal D and you can only enter it 3 hours before your flight, so a 2 hour stay so time to get to your flight to board in another Terminal. If you have a 5 hour layover, you can’t go in. 3)EWR-Newark Int’l. Only one in Terminal B, and you must be flying out of terminal B to use it. That limits you to JetBlue, allegiant air, spirit, Delta, and Int’l United Airlines flights only. If you fly United or American no go. None in Terminal A. Also only open from 1:30 pm -8 or 9:30 pm 4) ORD-Chicago O’Hare Int’l. Only in International Terminal 5 and must be flyingOut of that terminal to use it. Open from 1 to 9 PM only. I called the Priority PassCustomer service number just to be sure I wasn’t misreading, or misusing the app. I Wes correct. Shame on American Express. Misleading customers destroys trust and Brand Utilization. Bye bye AMEX.

I’ve been member of priority select for many years but honestly I only had three times ever using the lounge because of one of the following: 1. There isn’t any lounge at the terminal (which is always true for all my domestic flights from LGA) 2. Priority app purposefully provide extremely vague instruction on the location of the lounge, e.g, “Concourse E on level 2 and it’s straight ahead.” Ahead of which direction? Between which two gates or any specific nearby store? Any maps help to locate?? Just useless instructions that I guess is on purpose so that they don’t get too many visitors. 3. Got denied because they are only open to first and business class passengers only. This is true especially for name brand airline lounges. The app doesn’t have any way to figure out which lounge is available for regular passengers with priority pass like us.

I got a subscription to priority pass to use the lounge at an airport in Istanbul (SAW) which unfortunately I need to use frequently. The lounge is overcrowded every single time. Absolutely no place to seat. Besides of that refreshments are very basic and insufficient to the large number of people crammed into the lounge. It is actually much better to just sit at an airport gate. I have had a similar experience in other airports. I imagine that Priority Pass has contracts with the cheapest lounges. I called Priority Pass helpdesk and they did not provide any solution. I find this service completely useless and sincerely regret paying for the membership. Instead of paying for this useless service just buy yourself a coffee and snack at the airport and sit on the floor I promise you that it will be a lot more enjoyable than their lounges.

I’m still waiting for Priority Pass to add back the ability to off-line the information— we were told that would come back, is that ever going to happen? I wish it would remember recent searches. I really wish there were separate sections for the “offers” and for the lounges. You all know perfectly well nobody joined Priority Pass for the offers...we join it for the lounges, and I don’t think I know a single person who actually gives a darn about the offers. It is annoying to look up an airport (BWI, for example) and see all five concourse is listed. Then I have to tap each one to see which one contains the lounge. This is not helpful, it is annoying. It should be lounges and offers as separate categories, then show which concourses have those things.

If you’re counting on this as a lounge option, don’t. I’ve been successful getting in one out of 12 times so far. Various (and always unexpected) reasons … it’s the Seinfeld soup guy of lounge programs. Upcharge for reservation, which is no longer available, no access for you. Wait line until after boarding time, no access for you. Restricted hours of access for your type of membership, no access for you. Discontinued partnership without updating the non-availability on the app, no access for you. Overall, quite disappointing and bordering on deceptive availability. And if you read through the reviews, I’m not the only one. More people should be aware of their habit of dangling the access bait until they get you to bite and then shutting the door in your face. Do better Priority Pass.

The app itself works fine, and I appreciate the ability to have a virtual card. However, I recently got the service to use on a recent trip across several airports, and I noticed that the vast majority of lounges are closed to cardholders because of capacity (even though there are clearly open tables inside). This seems to defeat the point of the service, if I can’t actually get in anywhere then what am I paying for? That being said, a huge benefit would be to at least indicate in the app whether a given lounge was at capacity. The only thing more frustrating than being turned away is trekking across the airport to do so. Having that would at least set expectations and make finding a replacement less stressful.

Annoying UX that I’m sure no actual designers had any input on. In what seems to be a recent update, each visit now triggers an in app message, and therefore a notification dot on the app, which can’t be turned off or disabled without going in and clearing the message. It’s a pointless notification that serves no purposes. Add onto that a somewhat pointless search, where a terminal may be listed, but it just takes you to a generic “order food” menu option. I travel a bit and have yet to come across an airport with an abundance of Priority Pass options; rather than having to select a terminal, just show all lounge options by airport in one view. Finally, not sure why the app forces a log out every few weeks, but it’s quite annoying.

On several occasions, I have used the application looking for facilities at various airports. Places are listed but then you find out that they do not support Priority Pass. I have the CITI Prestige card which is the high end program. After we get seated they then tell us that they dropped the Priority Pass completely. The data is just out of date sometimes. Another downer is that they just closed the JAX airport location with no alternative. Just seems to me that they are shrinking and they do not appear to be adding locations. So, just be careful of the information. The application works properly and is easy to navigate. If the data is bad, then the whole experience is not worthy. No response from customer service as well, which amplifies the low rating.

We absolutely loved the Priority Pass Clubs until the last couple of years. We’ve been to the Atlanta airport approximately 15 times in the past year and a half and EVERY SINGLE TIME have been deprived of our benefit. The Samual Adams Taproom has had a sign each and every time stating that the Kitchen is closed, which means we don’t get to use our food credit times two people and have had to purchase food elsewhere. Recently, the Jacksonville airport lounge was permanently closed - a location we also frequent. It’s very disappointing. When there is a lounge available and the food credits at the restaurants actually are available, it’s a great thing. But not so sure it’s worth paying the fee to renew our card going forward.

So disappointed with Priority Pass! (A) How is it possible for them NOT to have at least one lounge (actually should have several lounges considering the # of passengers served) at LAX airport! Mind boggling!! Never even imagined that would be the case. Come on Priority Pass, get your act together. So disappointing! (B) At Boston Logan airport we were denied entry bc the lounge was giving preference to other passengers over Priority Pass customers. What? And they charge a fee for this access so their customers can be denied access! What a racket!! I’d say don’t get their membership and use that $$ to buy yourself a good meal at the airport on your own, at least till they make major improvements.

After standing in an absurd line to drop my bag, I thought that at least I would be able to go rest in the lounge that I pay for. I have the app on my phone so I don’t carry the card (yet another card to carry). I saw that the app was updated 2 days ago for bug fixes and improvements. Now I sit here and see the app spin and spin. Nothing happens. It starts but hangs. I have tried switching to WiFi but it still doesn’t work. It isn’t connectivity because I am able to access the web. That is how I am leaving this review. This is a situation where it earns a single star. If it wasn’t a good interface or something that would be a 3 star or 4 star app because it has one job. Get me into the lounge. When it can’t do that one job, it is a completely useless app. Thanks for nothing.

The app works well and does what it promises — finding lounges and accessing your digital card is easy and practical. But after the last update, they added this unnecessary white loading screen with a spinning symbol right after you open the app. Honestly, it just frustrates the user, especially when all you want is quick access to your lounge information. Depending on your internet speed, this screen can stay there for several seconds. Please consider removing it or optimizing the loading process — Priority Pass is all about convenience, and this goes against that idea.

The app itself has a great interface and is easy to navigate. I found it easy to check my connection airports for lounges. When I tried to add my card to the wallet, an error message appeared. It said something along the lines of, “Please check back when online. Unable to connect to Wallet”. When I searched for other users with this problem I found a great number who found the same issue. They contacted support and were said it would be fixed. This was almost 2 weeks ago. Still not resolved. I hope this is fixed soon.

When I had a previous Priority Pass, I set up the app and I was able to use it originally. however, when one of my American Express CC stop paying for my Priority Pass benefits. they did not give me the option to simply pay for my own annual fee to continue using it. For some odd reason I wasn’t allowed to pay for it and continued using it. long story short I got another American Express that does offer Priority Pass as part of the benefits. I try to update my app to reflect the new Priority Pass membership and that is what I’m having such a hard time with. I deleted the app, reinstalled it tried again several times. Changed my password a few times. nothing is working.

Flying from New York to Munich and then from Munich to Ibiza with a layover of five hours, the gate to Visa is G 38 on terminal two this stupid lounge that you have in Munich airport you have to get out of terminal two go all the way to the end, take a busand then you have after 10 minutes you enter into terminal one and then you have to walk for another 20 minutes and then you have to pass through Security again in order to get to your stupid lounge, that means it takes one at least one hour to get from terminal two to your stupid lounge to go to security again and to take a bus you need a better service you need to have lounges closer you have you need to have lounges on terminal two

It does a pretty good job of identifying which lounges are in each airport. However if you use a credit card and get a new one, your account doesn’t automatically update. When you do login and update, your membership doesn’t propagate immediately. It has been over an hour since I updated my details. The updated details show in my app but it continues to show that my membership is not active and tells me to go and update them on the website, which I’ve already done. Meanwhile no lounge access until the magic Priority Pass update happens in their system…hopefully.

Don’t plan to arrive at the airport early to take advantage of your priority pass. In my experience, you’re most likely to be told that the lounge is full or that they have limited priority pass capacity. In some cases, you’ll be put on a waitlist and texted when it becomes available to you 30-60 minutes later (right before your flight boards)… too many people have this “perk” attached to their credit card and in most cases, it’s a joke. Get an AMEX platinum if you are often in major airports as the centurion lounges are night and day better and I’ve never been turned away.

Please note that not all our Members are able to use the Digital Membership Card at this time. We are working hard to make this feature available to all our Members through updates to them Priority Pass app. If you do have a Digital Membership Card, we highly recommend that you carry your physical membership card with you when you travel, as a back-up. This from their website says it all. It’s been months since they took away digital card support. Either they are not hiring the right people to fix the problem or they are not making enough money from all these premium credit cards to pay for storage of these digital cards in the cloud.

PriorityPass does not feel like a “priority” anymore. Busy airports have a very limited selection of lounges and usually are overcrowded with priority pass members. In my experience, many lounges are limiting when PriorityPass members can enter the lounge to off peak times or you have to wait in line for at least half an hour to enter. Quality of lounges offered have also declined. I had roundtrip to Hawaii in October through HNL, one lounge had about an hour of wait another lounge had barely any space and offered only soft drinks and magazines to read. I don’t think PriorityPass should sell its membership to more members without expanding availability of lounges first.

We just got back from a 2 week vacation in Europe. We were only able to use the Priority Pass as advertised, one time! We were in LAX, Heathrow, Charles De Gaulle and Yerevan Airports(the only one we were able to use). There aren’t any lounges for popular stops so you’d have to go from one terminal to another to get to them. When you do find the lounge, you’re not a priority! If there’s other people from other flying memberships, they get to go in first and you’re out of luck when it’s full. I just didn’t see the benefit, I could have just paid to get into the Yerevan lounge, no need for Priority Pass. Waste of my money

We are a member of Priority Pass traveling from the US to Morocco, laying over in Charles De Gaule, Paris, for approx. 11 hours. We went to Explore Paris City for most of the time and thinking about relaxing in the lounge before boarding the airplane at 6:35PM. To our surprise when we arrived at the Yotel Lounge, there is a limitation of 3 hrs in the lounge, which is unheard of, furthermore the refreshments, snacks & beverages, are so minimal. Not a lot of selection and they are in a vending machine....are you kidding me??? This is way substandard compare to the other Priority Pass Lounge I have ever visited. We managed to relax with the 10 euro allotment beverages/snacks. But if we have to rate this lounge...it will score a POOR. Being in Paris De Gaule Airport, the facility has to be upgraded to be comparable worldwide. Thank you.

Nothing els wrong

Title says it all

Poor service

Les pré réservations ne semblent pas fonctionner

I tried to renew my membership and it wouldn’t let me.

No WiFi , needed to scan QR code for menu. No WiFi, no menu. Arrived just as it opened, no bread for toast. Ordered eggs through staff, never arrived. I rarely get to use this perk but now wondering if it’s worth the cost.

It tells me that my subscription has expired when it was supposed to be a free subscription with my credit card until 2028. Now I can’t login, it tells me my credentials are wrong but won’t email me to update my password. Zero customer service.

This lounge is so small, run down and the food was not good and choice of food served was also not good. First time writing a negative review. But new to priority pass and very disappointed.

Gross coffee. Slow to refill mediocre hot food. Limited choices. No restrooms.

It won’t let me activate or change password or take Payment number alone, I was relying on this app in my 9 hours transit in HIA but the app doesn’t make any sense, customer service doesn’t respond.

Most North American lounges does not have any kind of healthy options for food. It is high fat high salt high cholesterol. Breakfast it’s always scrambled eggs some type of fatty bacon sausage, but no cucumbers, tomatoes, couscous, quinoa, or something else what you get with international lounges.

Forgot password/username emails not working

Takes too long to send e Saul password or reset Very inconvenient. 20 min is way too long Embarrassing

Have had a visa for years and thought I was automatically eligible for 4 visits per year with my Visa card . Have had the app for years also. I didn’t know I had to contact Dragonpass every time I was going to travel to get my lounge pass???

I have been in 5 different airports since I bought my Priority Pass, I have not once been able to enter a lounge. Multiple times they didn’t accept Priority Pass and a few times they did the lounge was full.

Not liking the new platform starting 2027. 6 passes instead of unlimited.

I found the staff at the PRIORITY lounge reception, rude, dismissive, and showed little regard for the passengers. These days there is usually a waiting list just to get in and once inside, you’re only allowed to stay for two hours. That might work for some, but if you have a long layover, it’s hardly ideal. A lounge should be a place to relax, enjoy some food, and escape the crowded terminals. Unfortunately, the London lounge fell very short! Even when you finally make it inside, after waiting for 30 to 45 minutes for a space it’s difficult to even find a seat. The food is mediocre at best and the liquor offered is bottom shelf. At this London lounge, I was shocked by how dirty it was, The main terminal was cleaner and more comfortable. There was a time when PRIORITY lounges felt exclusive and private, but now they let almost everyone in, and the experience is completely declined.

Any time I want to use my priority pass membership-I can’t. Because it’s always busy. In Canada, In USA everywhere. I think credit card companies know about that. And offering that benefit knowing not many times people will use it. I spoke with lady who works in the lounge in Toronto and she told me what everyday is the same story. They have to accommodate 1st and business clients first which is 50 percent of their capacity then everyone else. And most people now have credit cards with that benefit making that impossible to use it.

Most of your airport lounges are terrible in quality and service provided. Overcrowded quality of food is not good enough choices are very limited.

I tried to create an account with priority pass before my flight back home. They took the standard rate $100usd right away from my bank card but they didn’t activate my account. I was on the phone with them for 1 hour trying to get this resolved and they all told me that I’d have to try again to create the account. So they took my money and they want to try and take my money again? If you can charge my credit card right away, you should be able to reverse the charge right away. Otherwise you’re running a scam.

Too busy, terrible food.

Horrible app waiting for last 15 mins for the email to reset my password. This card is useless less than 10% chance that someone with get the access to the lounge

Very poor turn around

Not happy with the food options i am not vegetarian and i dont eat pork due to religious beliefs there was no other meats.

Not worth to pay a visit… lowest of the low…

Always denied although I had priority provileges

Unable to add new membership number to existing account.

Why can’t download the epass for quick access to lounge than using wifi to logon the account

Useless

My updated profile with updated card expiry is not recognised on card. Very frustrating.

2 1/2 hour wait to get into their lounges… text they have room while I’m boarding my fight. Thanks for nothing!!

La plus part des restaurants dans les aéroports ne prennent pas la carte

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