Papa Johns Pizza & Delivery Customer Service

Papa Johns Pizza & Delivery Positive Reviews

Great pizza - but app is a scandalI’ve been eating at PJ’s for decades - their app is great with their “papa track” functionality (to see if your pizza is ready)…. But today I noticed they’ve preyed on all their customers with a fake percentage tips. I don’t know how long it’s been this way, but the percentages are very skewed - No matter what I add to my cart, even the 15% tip is off by a large margin… it gets worse as you increase the tip percentage. The 25% option is actually close to 33-35% for my order today which is why I noticed for such a small order, why is my “25%” tip costing me a third or more of my order? Is this their app programmer taking a little off the top for themselves, or is Papa being greedy and hoping people won’t notice their “tip” isn’t accurate to the percentage button they are clicking? Seems a lot of people either refuse to tip or “over tip” and I really hated to find out that the app is preying on those who click the 25% button to support their local workers of great pizza pie. I wonder if Papa is aware or if it’s all some heinous unethical scandal. I mean it’s a tip, so we can’t sue for inaccurate pricing, it’s literally us giving them free money to help pay their workers as a thank you, but with the app doing your “percent” math wrong, in this day and age, isn’t an accident - it’s malicious. Now I don’t even trust leaving tips in any apps - how do we KNOW the workers are even getting the right amounts? Crime..Gleep52Version: 4.69.1

Love the pizza here the so called promotional discountsI rarely order pizza because I’m gluten free & have other food allergies too but have always enjoyed Papa John’s pizza. I’ve ordered twice through the app & the app is fairly decent but the promotions don’t seem so great when you’re charged for everything else ie gluten free crust, or other crust choices, extra anything, every topping & so on…I’m sure if I asked for extra garlic sauce instead of peppers I may get charged for that as well. Now I do realize that times have changed since I ordered pizza from anywhere because it’s more cost effective, for me with multiple food allergies including gluten & soy, to buy a frozen GFpizza & make it myself but good grief if y’all are advertising a promotion, on your website or otherwise, why can’t you charge the price advertised & leave it at that??? Seriously the repeat business you’re going to get occasionally from someone like me who orders once in a blue moon literally I would think would make up for the $$$ you might lose in setting promotions to draw business instead of possibly deterring it cause 2 pizzas on carry out shouldn’t cost close to $50…again I realize inflation is an SOB but seriously you could market your promotional discounts to better suit your customers & still maintain your profit margins right??? Food for thought big Papa John for real….my husband is from Kentucky & I’ve learned a little about how snazzy a businessman you really are & my hats off to ya but please give us slightly older & wiser folks that are on SSDI & fixed incomes a break cause we seriously need all the help we can get. Thank you.BloomCo23Version: 5.25.0

Papa John’s what do you expect?This place made me and my uncle close our family owned pizza that was open by the guys father from Gino”s, his dad John opened it in the 1949 and we bought it in 1996, after some guy names Sammy ran it down for a couple years. We sold Queen B pizza from 162nd st and 45th ave across from Queen B deli to our customer Mario that had no idea how to run a pizza but we sold it to him and decided to buy John’s pizza on Parsons Blvd. and 45th ave after Sammy told us the pizza was making 7k a week. Turns out Sammy lied and we almost broke his legs so we made him work for free but we caught him stealing till I decided to start working there in 2004. We only made about give or take $1500 a week but I was doing everything except making pizza. Dinners, cleaning, serving customers, register, deliveries. I think the fact that I delivered pizza faster than the Chinese delivery man delivered Chinese food, I think the business explode to over $7k a week and we did good till we opened a pizzeria in Glendale. That was our downfall plus once we decided to close the Glendale shop the Papa John’s open across the street and that was the nail in the coffin. John’s pizzeria is a billion times better than papa John’s but people rather buy $9 pies instead of having an Italian restaurant with a huge menu and $14 pies. Oh well..John’s Pizzeria since 1957Version: 4.82

ScraigThe app seems to be easier at times than the website; however, they both have their challenges. Still, I love the fact that you can order on line and once you get used to their kooky app and how to find things and change things it’s easier, just like anything...the more you use it, the easier it is....I will say, the that helped me with the app at the San Clemente location was really a wonderful, knowledgeable and courteous. It’s worth it to call in, just to order through him directly. I wish I could remember his name, but he was very sweet and encouraging, whilst I was having trouble ordering online and it was gonna giving me all the currency subtotals and totals in the English pound, instead of the US Dollar....he figured out what the issue was, by going online with his own phone, to try and mimic my issue. He didn’t care the amount of time I was taking up and didn’t seem to mind when I hung up to order it online once I was able to pull up the app and get the currency correct. How wonderful was that and he never once made me feel inferior or less than knowledgeable on how to traverse my way through the app. So, my long/short review is, once you get over the learning curve with this “papa johns app”, it’s easy enough...still having a few hiccups here and there...so, I say, skip the app and call in, to get a very nice young man on the phone, ready and happy to take your order over the phone, or just give a helping hand to someone who is “app challenged”....good luck with whichever route you take to order your pizza..Challenged just by nicknameVersion: 4.29.0

CHECK YOUR LOCATIONI have twice ordered from the app and it is slow to update my “current location”. First time I was did it I returned home from Orlando, FL to North Carolina. As I used the app it never updated my location. I thought it would auto pick up my current location. I did reach out to the store and the manager was very accommodating. Also the manager at the North Carolina store felt bad for me because I was with my wife and kids sitting in the car. He quickly had his team make up our order locally. Second time I was earlier in the day in Rock Hill, SC drive home to Charlotte, NC. While in Charlotte reopened the app placed my order. In error, did not check my location being update and the app still thought I was in Rock Hill. After having it opened for 5-7 min before select the order option. I placed my order and when to the Charlotte Papa John’s to pick up my my order was 35 min away in Rock Hill. Lucky I call and had my sister pick up the pizza but I still had no pizza for dinner. Just if possible place on your list of enhancements a prompt that prior to ordering asked that you confirm the location BEFORE the order goes through or accepts payment..J HEFVersion: 4.52

Amazing pizza but mediocre appI love this place’s pizza and have for well over half of my life. The more I use this app the more these issues irritate me... and I’m not going into everything I like about this app, just what I dislike this time around. It irritates the snot out of me having to feel guilted into tipping a damned driver BEFORE I receive my food. Because I have seen the difference in how things are handled with a tip included or excluded and trust me, either you tip before or you really regret it later. 10 cents for Parmesan packets and crushed red pepper? I don’t mean to seem like such a penny pincher, but this crap adds up SO FAST and before you knew it, those two simple pizzas you were craving turned into a $60 order!! But it is really lame that they charge for these now when there are other ways of getting money from people..., JUST ask the developers at Niantic and Pokémon Go; they have many many underhanded ways of milking money from us while acting like everything is business as usual.. Their soda selection is underwhelming, but not as underwhelming as their barely mediocre rewards program. Mind you, Jamba Juice has everyone beat with the most lackluster rewards program I’m a part of, but this one is close when it comes to being humored that your spending actually elevates you rapidly to your free stuff. Yeah.Paul SmalleyVersion: 4.46

Good taste, good price…howeverI’ve tried several channels to get this message to Papa John, yet after numerous app updates I feel that as a customer I’m being ignored. Couple problems with your business. First, if I have this particular issue, then others do too, I’m rarely alone when I call bs on shady practices, you may as well count this as thousands of reviews, I’m gonna lay it out while others may not bother even though they agree with me. Here it is: Pizza toppings are supposed to go on top of the pizza and get roasted and crispy, not get hidden under the cheese and soggy. Yes some places do that, esp with chicago style pizza, which I specifically avoid, but for NY/CA style pizza it’s just plain wrong. You need to either put toppings on top by default unless requested otherwise or add a mechanism in the app to specify toppings above/below the cheese, either a checkbox or a space for a note to the kitchen. The pix in your ads and app show the toppings on top, so when they are buried in my pizza, it’s both disappointing and false advertising. It would be hilarious if you took pix of the real products with the toopings buried under the cheese because they would all look exactly the same, wouldn’t they? Plus if you’re running a special and I can’t see that the toppings are just as generous as a full-price depiction, it automatically raises the suspicion that you skimped, that you’re cleverly hiding it, and that your special deal is actually a false savings. The best way around that ethical dilemma is toppings clearly visible. If you’re doing great in this economy competing with P.H. and D’s, then great, but if you’re struggling then it’s time to get it together and do more to build customer confidence. I’m currently boycotting you, and will continue to, until you fix the toppings issue. If you go chapter 11 in the meantime, you and I will both know why..PtfcalVersion: 5.29.0

Love almost everythingSo this app is truly amazing. You have access to all sorts of deals and specials so you can play around and see how you can save the most money. My one complaint, and I do find this extremely annoying but not game breaking, you are limited to how many things you can edit regarding toppings. You get 3 I think. That’s for both inclusions and take aways. For example, if I order a meats pizza, if I change the crust, add extra cheese and make it so that only half the pizza has pepperoni instead of the full thing (so I’m not even technically removing the pepperoni) that’s all I can do. I can’t add any other toppings, which for me would be peppers and onions. Well why not get a supreme? Well then there are toppings I want to take away instead in addition to changing the crust to stuffed crust & ideally adding extra cheese. Can’t do it all. All that to say, if you have more than 3 things you want to change about the pizza (you’re even limited on the create your own just not as bad), you have to call it in which completely defeats the purpose of the app. But if you call in be sure to ask what their specials/deals are or you’ll miss out on savings. And in this economy, we gotta save every dollar we can..Luna82810Version: 5.31.0

Add Note to Specific Item on OrderI can’t tell you how many times I have had to have a pizza redelivered because my son can’t have tomato sauce. An easy solution is “add note for pizza maker” for a specific item. Because even clicking “No Sauce” doesn’t always work. Makes it an inconvenience to my family, the driver and the people involved when it could be easily made to stand out more as NOTE. Come on guys, you’ve got all the technology for tracking the car with the pizza but still have employees who don’t read basic instructions all the time. Please consider this. Imagine how many delivered pizzas wouldn’t entail the driver returning with another one and added a loss of income to you. While you’re add it. Why do I have to pay an entirely separate delivery fee and tip, if I’m calling immediately after placing the order through the app to add an extra pizza because more people showed up. That’s insane. Let me pay over the phone or add a timeframe that the order can be corrected by for no additional charge. Delivery fees are too high when I’m already tipping the driver well. This adds over $10 every time to my bill. You don’t need to make all the money in the world, let your driver benefit from a better tip and keep them longer..Loxahatchee_mamabearVersion: 4.43

Papa appKind of clunky. Not always intuitive to find the best deal or be clear on what is going on. The app designers need to consider the situations in which people order pizza in order to optimize the experience. For instance, a confirmation at checkout of destination and origin store. Sometimes I’m working nights at the office ordering from a store in one county, other times the wife and kids want delivery to the neighborhood pool, and then the standard home delivery. We’ve had to call to cancel when we realized we had ordered from the wrong store because it automatically puts the most recent location and delivery address in by default. Also, they’re missing out on ways to prompt purchasing. Sometimes it’s a narrow debate about whether there is enough hunger in household to justify an extra pizza vs a side of breadsticks. Promos that up sell sides at a discount when combined with a specialty pizza etc, would induce more sales I reckon. Overall the app does what you expect but it isn’t one of those apps that astounds with how user friendly it is..GunslingerseaVersion: 4.72.1

BEST PIZZA ESTABLISHMENT IN MT. WashingtonOnly once outta the last 25 times of ordering has my pizza not been perfectly made, hot, and delicious, I can’t really complain too much at all. My only issue was that one time I ordered the pizza tasted like the dough was from night before and later that day once kids came home from school and complained also so I knew it wasn’t just me that took heed with the quality, so I called the manager and told em, he assumed I wanted free pizza tried call my bluff said he wanted all the pizza back, well lucky me I had all the pizza but three pieces we tried so Then after he jumped conclusion an I explained finally I had the pizza still as it was no good he said he take the pizza off n hung up lol, whatever that meant because nothing was ever taking off of anything I’m aware of. Thank God I don’t EVER have issues because that night guy was a awful manager, this was prob like 4 months ago so hopefully the cranky guy moved on to different job more suitable like garbage can cleaner at a prison lol. But other than thank their ALL AMAZING.Pizza con a sewerVersion: 4.85

Papa's in the house! 🍕Great pizza! Convenient app! Amazing specials like BOGOs and discounts! Only two things that need work. 1) Fix the bug that duplicates my saved delivery addresses. I have 10 or so of my apartment and at least 5 of my family's address. They show up as something like Apartment1, Apartment2, Apartment3, etc. I can't customize or delete any of them. 2) Add more payment options like Venmo and other similar services! Add options for splitting the bill. As a college student, I can't tell you how many times I've had to foot the bill up front and then try to figure out how to split the cost among 10 other people. Plus, actually getting people to pay me back is a chore in of itself. Maybe add a built-in calculator. That would at least make it a little bit more social, prompting customers to get pizza with friends. Just spit-ballin here. Update: Bugs have been fixed. No more duplicate addresses. I love Papa John’s and I love using this app! Fast food joints trying to kick start their app should take notes..Bailey1177Version: 4.45

Good but could be betterIt could be more intuitive, I didn’t see how to leave a tip the first time I used it. If you ordered a custom pizza recently you should be able to select that from the first option of standard pizzas without having to create it each time (even list those first.) this past order I wasn’t able to find a size selection for the pizza, not sure if thats a new thing or what. I can’t imagine they don’t have small or extra-large pizzas anymore... It’d be really nice if they just offered meal deals like two large two-topping and ... for $. Over the phone I always get a two-medium or two-large special with a side. Maybe there could be an option to get limited time offers (that are actually a deal) to order within an hour etc. that could be sent in the evenings if you haven’t ordered or received an offer in at least a week, or before big games etc. Once you get to know how to use the app it is good but not great but it’s still better than calling in an order. — If I wasn’t lazy I’d call and see what the deals are though..IShouldUseAndroidButDontVersion: 4.45

Great app when it worksA easy to use and navigate app when it actually works. Recently we have encountered a few different errors messages and hiccups either while placing an order or being sent a message that it’s on its way 25-30+ minutes before it actually arrives or leaves the store which is less than 3 miles from my home. The last time we got an error message saying that our order/payment hadn’t gone through and when we tried to reprocess it it asked if we wanted to cancel our order to replace it with the new one. I had to call the store ,which usually means waiting anywhere from 10-45 minutes to speak to a human, to verify that our order had actually gone through with the payment which it had. Both the manager and I were very confused by what the app had done. We love the convenience and ease of this app WHEN IT WORKS PROPERLY because many of the restaurant apps don’t work and are more stress inducing than it’s worth especially with everything going on in the world due to covid. Only changes that need to be made are to provide a space for the customer to add any specific instructions such as cooking the wings longer so they are more crispy or if you are adding to or modifying a regular menu item or that whoever is making it understands your request. We have had multiple issues where they didn’t follow the customization of a specific pizza on the menu and yet they still charged the extra amount of $$ for it. Also the tip area of the checkout needs to be more visible because it has added in a much higher tip than necessary when I didn’t see the tip section. The area to leave instructions for the driver needs to be larger so that the instructions can actually be longer than 5 words. Our street name is very similar to 2 other streets in our city and we regularly have to give detailed information on which one we live on. Other then those changes it’s a great app..DepoppyVersion: 4.46

Awkward experienceI could give this app a few more STARS if it wasn’t for this weirdAnd awkward experience. I placed an order a few days ago..., Right at time of delivery, the delivery guy calls stating he was at my door, “I’m in my house inside my door, but I don’t see anybody”. I said I think you got the wrong addy, he insist NO this is your delivery addy on file for your order. Weird. I checked the app and it all looked okay with the right info. So I called the store requesting they call the delivery guy with help on my delivery addressing the correct delivery info. The guy on the phone replied: “Okay boss”...... Like I offended the poor guy for a clear mistake someone made at the store. This is awful and very awkward you PAPA John’s employees, get the job done and do it right please. “You address the issue, you don’t play smart on your side people, you look bad and it AFFECTS YOU!”... No one called the delivery guy of course, I had to tell him where I was exactly abs get my delivery late.... So fix your attitude, earn the stars you think you deserve..Itza VVersion: 4.44.1

Thank You Craig or Greg!I just spoke to a Mr Craig or Greg & w out any hesitation he helped me instantly & immediately on a delivery to my home. I have a 6 month old & a Autisic son w me & it makes going anywhere during the daily extremely difficult. Papa John’s has always done it for me but I usually feel myself truly begging to get the delivery approved. I am right outside of their delivery limits & sometimes they wouldn’t be able to approve it but Mr Greg/Craig helped me immediately told me what to do & legit got it done & made things happen & I couldn’t be more grateful at this time for his help bc I am sick & plus have a baby plus another adult kid w autism it’s a lot to load the up to come all the way to Tupelo with & I just couldn’t be more thankful for his help! It’s so hard to even just talk to people these days that are friendly & nice & without an attitude & that’s so refreshing too! He deserves a raise he truly does & we need more guys like him around! Thanks tons hun truly appreciate all your help today!.AND0909Version: 5.14.0

GreatIt does a good job getting my pizza. So I think it’s good. Because it does a good job getting me pizza. I love pizza. So thanks for doing a god job to get my pizza to me or ready for pick up. It does a good job getting my pizza. So I think it’s good. Because it does a good job getting me pizza. I love pizza. So thanks for doing a god job to get my pizza to me or ready for pick up. It does a good job getting my pizza. So I think it’s good. Because it does a good job getting me pizza. I love pizza. So thanks for doing a god job to get my pizza to me or ready for pick up. So in conclusion, all in all, to sum up, I digress; this is a really good papa johns app to order papa johns pizza. It does exactly what I need to get me pizza. I except give me something to do other than write a review while I wait for said pizza. Please add a little game… I mean what is any app with out some activity to keep you distracted from this crazy world we live in. Enjoy your pizza. While you can. Life is short. Eat the pizza..Kimmie_the momVersion: 4.49

Pretty easyI’d give 5⭐️ except there’s a few things that could make it go smoother. If I exit the app for any reason and come back in trying to finish my order, it’s completely wiped and I have to start over. If I just want to check out specials, I have to select delivery or carry out before seeing the menu- not sure why I can’t select that once I’m adding an item to my cart instead. Selecting pizza topping could be easier if at the bottom it gave a tab for switching between veggies and meats (or had a reminder that veggies/meats cheese topping toggles was above) instead of it being a button to finalize the pizza order. Every time I’ve accidentally finished the pizza without the veggies, I have to delete it and start again. Also, having an easier way to track your order once you’ve exited the app would be easier that having to again select delivery/carry out and go through several steps to find it would be awesome. Maybe a button at the bottom that says track to do so. It is a great app to order but is really frustrating sometimes.FlipflopsnSandVersion: 4.31.1

Manager MissingThese past few months have been very upsetting due to our past few orders. My husband ordered a pizza while I was out of state in June and it took two hours before it was delivered. He did not have a smart phone at the time and is not very tech savvy, so he had to call me in Ohio and have me check on my phone to see where his order was. At time he called me it had already been about 45 minutes. When I looked it said on the papa tracker that it was still being prepared. Then I called him about 45 minutes later after that and he still had not received his pizza. So I called our local papa John’s in lake Wales, Florida and requested to speak to a manager. The lady who answered said she was the manager. Long story short, she stated that she didn’t have enough help to make the time promised online and couldn’t change the default time. She stated she would make it right with free stuff but we never saw that. Anyway I told her to up channel my concerns about the default time and she said okay. Y’all need to fix this. Because it will happen again..Seeking his joyVersion: 4.46

Great pizzaOrdering from the app is fairly easy allowing me to save and use multiple locations to deliver to or carry out from, whichever is most convenient. Paying directly from the app allows me to have the no contact delivery or to send food to someone else without sending my credit card with them as well. The tracking service allows me to be ready or pick up my order right on time. The promos and papa dough rewards are great. I wish the specials would be a little more enticing or special. For example, the special for the papadias is the same as original price, but if you click on the specials pricing, the promotional discounts do not apply. The prices may be a little higher than others, but the service and food are much better in my opinion. I would like a feature for the “customize your own pizza” was more clear and didn’t cost so much for each topping. Otherwise I’m happy..JessMama4Version: 4.45

Outstanding!I have been patronizing a competitor because I lived outside PJ’s delivery area. It was like Russian Roulette. Some days, food came promptly, hot and properly cooked. Too many times, it came quite late, lukewarm, and nearly every item was way overcooked, often burned and inedible. As advertised, I called to ask them to make it right. First time, I got my money back. Next time the employee argued with me. (“How dare I complain” attitude) A couple interim times, I didn’t bother to call. This last time I wrote, I asked them to re-create the order done right another night, no charge. I never heard back. In the meantime PJ’s moved their store closer to my home. I could now get delivery. I began ordering from them and have been thrilled with the results. Every order has been perfect—hot, cooked right every time, delicious, and super courteous and light delivery persons. Clearly, it’s a tightly-run ship with impeccable training. As a retired corporate executive, I’m impressed! Your loss, competitor!.Pdsmall1Version: 4.41

Good but not 5 starsThe app is ok but could be a little easier to maneuver and order from. Don’t get me wrong I use this app to order at least a couple times a month and will continue too, but it’s not one that your first few ordering experiences you can wiz thru an order quickly. It one of the more time consuming online restaurants ordering apps that I personally feel like I use. I order dinner 4-5 times a week generally too because of my super busy schedule as a single mom of teenage daughters and I work full time as well as I’m a full time college student in my mid 40’s and have 3 online stores I sell in. Honestly I don’t order from Papa Johns as much as I would if it was less time consuming now to use and also if you do for some reason on your part stop in the middle of ordering for a few minutes it will glitch the app and you have to log all the way out and loose your order process and start over the order again from scratch. Just needs tweaked and some glitches worked they.Echo201Version: 4.38.1

Excellent AppI can summon food with out ever leaving my home or speaking to ANYBODY and now with no contact delivering I can get my food with out speaking to anybody, AND STILL TIP THE DIVER! Finally it is easy to enter promo codes (check the internet for the ones that work)!!! A cheaper order means I can tip the driver better. And while YMMV all of the local Papa John’s in my area have done a great job with Gluten free pizzas. My daughter has celiacs (diagnosed by a doctor after ALL THE TESTS, no 2 year old should have to go through a colonoscopy), and we’ve rolled the dice Many a time on Papa John’s gluten free in the 4 years since she has been diagnosed. The app always shows a warning, but in practice I’ve found (or rather my daughter’s super sensitive stomach has found) that they do a great job of making sure there is no cross contamination. Again your mileage may vary, and Pappa John’s includes a warning, they aren’t saying this, it’s just my experience..ThewanderingredVersion: 4.45

Great App, Super Customer Service-UPDATE: From 4 to 5 stars! You can now track the status of your order at any time, even after accidentally closing the app! Super! PJP is the only joint that has always gotten our pizza orders correct every time since I discovered them, it’s amazing. My only little gripe now is that whenever I pay for double pepperoni or whatever else topping, it’s not really double the amount :( plus the other toppings get a little skimped on, but the pizza ingredients are always fresh so we’re still happy customers. 🙏🏻💗 -ORIGINAL REVIEW: Easy, great, convenient app to use for ordering pizza. I love the ease of use! Just wish however, that for half and half pizzas, I could also do half and half for sauces as well (not just for toppings). Also, I just ordered using the app and was tracking it but accidentally swiped it closed. I reopened but it will not let me see/choose to continue tracking my order - it's already under "past orders." It just has me start all over again for a brand new order, as if I have no order currently pending. If not for this failure, I'd have rated this a full five stars. (If we could track our order status and location like DoorDash or Uber, let me, this app would be perfected.) Still, I recommend this app especially if you like Papa John's. You pay a few bucks less than using the DD app plus you rack up points for $$ off future orders. 👍.AlpinewolfyVersion: 4.38.5

Love Papa John’sOnce a week I treat myself to Papa John’s. My favorite is the Hawaiian Pizza with pineapple and bacon but sometimes I switch it up; the Bar-B-Que Chicken Wings are delicious especially if they’re dipped in bleu cheese dressing. If you’re not in the mood for pizza, then one of the Papadias is an excellent choice and if you’re looking for something a little spicy then definitely go for the Jalapeño Poppers. I’ve had many different types of pizza with a whole array of fresh, mouth-watering toppings to choose from. I’ve thoroughly enjoyed the varied selection of tasty appetizers as well. Now to the Desserts; I love all 3 of them. One night, I had friends over who decided at 10:45 pm that they wanted dessert. Everyone moaned and groaned when I offered them vanilla ice cream with whipped cream but nobody wanted to put their shoes on and go to the store, not that the nearest convenience store would’ve had anything spectacular for dessert anyway. So, guess what I did. I called Papa John’s and ordered 2 boxes of their scrumptious Fudge Brownies which arrived in about 15 minutes. Before they knew it, the friend’s were delighting in warm brownies topped with vanilla ice cream, whipped cream, and Hershey’s Chocolate Syrup that I drizzled all over their bowls of delectable sweetness. Lo and behold, I found an unopened jar of Marachino Cherries that were supposed to have garnished the Piña Colada’s that never happened on Thanksgiving but now became the shining glory atop brownie sundaes courtesy of Papa John’s. The Staff and the Delivery People are great. They are all very polite and extremely friendly and helpful with any inquiries you may have. Let’s remember that these are the guy’s and girl’s that prepared and delivered our favorite foods and took good care of us throughout the Pandemic. Therefore, they deserve to be generously take care of in return whenever they deliver to us. As I’m sure that you all can tell, I am a very big fan of Papa John’s. Thank you, Kristen.Kristen LatonaVersion: 4.51

No more Papa for meI’ve been a customer for decades before my most recent experience. Used them a thousand times with little trouble until… They apparently now use door dash for orders after 9pm that led to me getting a pizza that took from 9:20 pm (even thought the app said it was only a 30-45 minute wait) until 12:45 am on a work night. They closed at 11:00 pm, stopped answering the phones so my call kept me on hold until I hung up after 30 minutes, and the app wasn’t showing any info about delivery status so I had no idea about my order. So I went to the store as they closed (11pm) only to be told my pizza was in transit by a manager that looked 16 who also told me he had no power to do anything for me. I beat my pizza back to my house by 20 minutes and received a pizza that was cold, no garlic butter, and no pizza sauce with my breadsticks. I left my number for the GM the next day at the store and got no follow-up response from him. Lack of execution followed by lack of customer service is unacceptable..Salty PelicanVersion: 4.53

Mom's Fave AppTo simply call me a loyal customer would be a gross understatement. You see, I am a very busy working mother of three who - despite pangs of "I'm-a-horrible-mother" guilt - serves pizza quite often. Seriously... my average frequency probably works out to be at least twice per week (and that’s down from last year.) Yes, I know. It's very sad. However, in my rationale, pizza technically offers a balanced meal with all food groups represented. 👍🏽 Plus, the quality of the food is never an unknown variable — it’s Papa John’s! Anyway...the convenience of Papa John's app, the Rewards, & the fact they actually have DIET Mtn Dew on the menu makes it my usual go-to for pizza orders. I brag often and loudly to other moms & teachers that I can fix dinner from work using the future delivery time feature. Then, before you know it, I’ve earned free food — which I often use as incentives for my students, snacks for after school groups or a buffet for one of my teens’ parties..Poor No-Name SlobVersion: 4.28.0

Papa John’s app reviewSorry to say the quality of your product isn't what it used to be. Back in the day the ingredients were almost to the edge of the pie. Now............ seems like they're getting stingy with everything! Sometimes there's maybe two pieces of peparoni on a large slice of pizza. Hardly enough! Also not usually enough cheese, which forces me to buy extra cheese. It sometimes doesn’t matter how I order my pizzas sliced - when they arrive they are sliced BOTH WAYS!!! At the same time. I like the pizza tracker. That is to say, I USED to like the pizza tracker. A few weeks ago we waited longer than expected. When I called to find out where my order was the lady on the phone said the tracker isn't accurate and she doesn't know why it's even offered online!!! I don't know either!! When our pies arrived they were barely warm. The delivery people are usually pleasant and friendly. All in all, it's getting to be more of an unsatisfying experience ordering from The Pappa, sorry to say 😢. Considering checking out the competition..Dragonlady1002Version: 4.31.1

Easiest app at order food I’ve ever used!This app is very easy to use. Truly the only way the order comes out wrong is that the person in the other end making the pizzas don’t know how to read, the delivery person gets lost (or eats the pizza on the way to you..😂) or the person using the app doesn’t know how to read correctly.. cause seriously this app is that easy! Love the way they designed it.. they made it very easy for you to choose how you want your pizza done, what the specials are, and beat part is this app doesn’t give you a headache trying to figure out how to do anything on the app. So simple a child could do make their own pizza how they want it. I’ve repeated how easy this app is because it’s just awesome that it’s that easy to do! Thank you Papa John’s designers for being brilliant! Also, it doesn’t freeze up like most apps do while in the middle of ordering!.CarmallaVersion: 4.43

Works good for meI’ve always ordered online and though the website worked good I often had little problems with it. I’ve now ordered several times on the app (iOS Apple iPhone 7) and have found it to work extremely well, (especially compared to so many other fast food apps which are hinky and/or completely useless)! It seamlessly grabbed my favorites from the website when I logged in. I found it very easy to modify my pizza toppings and choices as well as saving a new favorite. It was very easy to pay with my credit card and provide a tip as well. Lastly, the funny little follow my pizza function was right on and my pizzas arrived exactly as listed. I am hopeful the app will continue to function well. I just wish Papa Johns had Vegan Pizza AND choices on othercheese such as Goat Cheese or other non cow cheese available for those of us who are severely dairy allergic or like vegan pizza..ZencoyoteVersion: 4.29.0

Amazing User InterfacePapa Johns is not my favorite pizza place, but their app has such a good user interface that I just order it over other places because of their fantastic, convenient, and logical and going to other apps by other stores or even websites is so frustrating compared to this. Whoever made the UI for this app needs to make the UI for every app. I love being able to order off my phone during school (we have study hall right before lunch so I order it then) and our school laptops have credit card information websites blocked so you cannot order stuff off them. This creates a need for a good phone UI, and thank god for Papa J’s because without theirs UI I would have to eat the school lunch. This UI has improved my lunch for this year tenfold. Thank you papa for having a fantastic UI and good pizza. I order your good pizza over other pizza places amazing pizza, solely due to this apps convenience. Thank you!!! (11/10 -IGN).Bmorr1123Version: 4.29.0

You know what after 15 years, why not?Like I said at this point, it doesn’t matter 15 years of pizza coming from an Italian anyways it’s not like I’m really ranting and raving about any chain pizzas… well that’s OK. I love Papa John’s breadsticks and cheese sticks and I’ve always thought they’ve had the best garlic so there’s that. Truth be told it’s not my favorite in all categories, but you know what I love and is a solid clutch 10 out of 10? I have never been jerked around by their app. It is always worked for me the points all of it no technical errors of any sort. Sometimes the hit like you can’t use the website or you can’t use app- or something doesn’t go right with another chain process but you know what I’ve just never had a problem logging in and getting done what I need to get done so this app is probably been the king of pizza apps in my life thanks Papa John’s !.FudsmVersion: 4.85

Lost Papa DoughTried to Log In but couldn’t remember my password. So I tried to reset my password but the system said the there was no account tied to the email. I tried to make a new account, but then the system said the email I entered was already in use..Gabuna MatataVersion: 4.74

Papa johns appLove the pizza. Great in store service. Dry frustrated with the app. Can’t place an order. App will not accept any of my payment methods. Very disappointed..Cheatah96Version: 4.46

Credit card never worksSo frustrating the credit card often takes 6 tries and then works or doesn’t work at all..ShaCo1313Version: 4.46

Wont accept my correct postal codeDumb app.ShushshahVersion: 4.45

Great ServiceI’m always very happy with my orders from Papa John’s 1909 Mountain Rd.! They are prompt, friendly and their bathrooms are clean. A family friendly location for pick up or casual dine-in..LarchibaldklassenVersion: 5.30.0

PaymentGood app just wish they would add Apple /Google Pay to simplify the process..YvrgrgVersion: 4.82

Accessibility with VoiceOver is reduced in this versionHi I am extremely disappointed in this version of the app. The accessibility with voiceover is significantly reduced and it took me almost 20 minutes to place a simple order tonight. Please follow the proper accessibility conventions that Apple has published so that people who are blind can use your app effectively once again. Otherwise, I will be looking for a new pizza supplier..VoiceOver accessibilityVersion: 4.47.1

Good. ServiceAwesome pizza.Grant PutnamVersion: 5.31.0

Not a bad app points expire quickly thoughBetter UI but all my points have been expiring after only a few months :(.ErichrichVersion: 5.30.0

PizzaVery easy to use UI, and amazing customization options for food….Shadowyblade.Version: 5.29.0

Applauding PAPA APPWe order the same thing every time, so it’s Profile > Past Orders > Reorder All > Order Now and Boom! Order’s in! Both easy and peasy..I’m mom l n m m kk kill I’m yVersion: 5.28.0

Jarvis Street locationFast clean place awesome Service awesome staff.Jojo Mojo with Lulu and ZainVersion: 5.27.0

Love Papa John’s!Great prices and taste!.YamahasistaVersion: 5.27.0

IndioAlways good pizza and good service! Love it!.MenifeejimVersion: 5.25.0

NO Email received when first started orderI was supposed to receive an email when first opening App on my iPad. None came. Not even in junk mail. Wasted several minutes waiting..CdnbvrVersion: 5.25.0

Great ingredient, on time servedGreat job.Kumar MetroVersion: 5.25.0

Online appThe app has been improved and is more user-friendly and easy to use their coupon codes. Much better!.Waynerb1Version: 5.25.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.29.0

Papa Johns Pizza & Delivery Negative Reviews

Stop removing featuresUpdated review: App generally works better these days but the latest ‘update’ removed useful features. They updated the look of the app, which looked fine before, but now I can’t plus up a pizza order from Large to Extra Large for $2 more. They may still intend the capability but no longer displays this functionality. Original review: Downloaded this app to give PJ one more shot. Their redesign of their website awhile back would not function with my iPad, so I stopped ordering from them. Saw this app and decided to give them one more try. They were the first in my area to offer online ordering, so they WERE my preferred pizza source. This app allowed me to sign in with my account, had all of my info including the local store location. I was able to fairly easily setup an order with a special offer, add a drink, etc. All ready to checkout, tried to submit my order and it told me to pick a valid store. It was displaying the valid store on the submit page and still would not let me proceed! And I know the store is valid as I pass it often. I tried to edit the order to rebuild it to see if this would help but upon hitting the edit button I got the error that I needed to enter a valid store! To remove items! This app is worthless and Papa Johns obviously doesn't know what it is doing in the 21st century..Raptor HawkVersion: 5.9.1

Stores are greatThe employees are always friendly the drivers are great. The pizza is my absolute favorite, but your app let me down. I was recently traveling in Hot Springs a couple months ago and ordered on the app and typed in the address I was staying at. Very easy very enjoyable experience. Now I’m back home and I place an order go into delivery click on my address at home and finish my order. I submit the order pay for the order and about 45 minutes later as I’m starving I’m excited and wondering where my driver is. I go to track my order and my surprise he was almost here, but unfortunately when I look at the map he is 3 1/2 hours away. The driver then happens to call me asking where I was. I let him know that I order through the app had change the address back to my house and that the app had failed me. So I would appreciate it if you would refund me the money for the pizza I purchased in Hot Springs. Good news is I love your pizza so much I went ahead and ordered again from my home location I’m hoping to get it soon. At this point I am very angry and disappointed in the app only. It’s not that it’s not user-friendly it’s just when I went to the addresses and clicked on my home address it gave me the impression that I had changed the delivery location. I’m only assuming this did not work..LokocityVersion: 4.48.1

Orders are almost never correct...How is it that a digital order that is black and white continually is wrong? The workers either bring the wrong entree or do not bring the correct sauces etc. This has happened almost every time we have ordered from Papa John’s. Is there an issue with personnel or is it possibly an issue with the app translating to an order. Maybe Papa John’s needs better SQL developers. It’s disappointing, especially when you pay for your food plus delivery fee then leave a hefty tip for the Papa John’s corporate industry to swoop up. A resolution shouldn’t be hard to solve this along with ETA of your order. This is by far this most disorganized pizza company in America. It would be nice if Papa John’s learned a thing or too from Donato’s! By far the best chain of pizza hands down. Unfortunately, North Carolina has zero of them, which leaves desperation for places like Papa John’s. Best thing to say about this company is they are everywhere in the continental United that States, but that’s also a problem since no management from the top is there to help their businesses all over the US. Pay your employees well and stop expecting the customer to pay for an unsatisfactory meal along with delivery and tip. People love to do this if they have a good meal to eat after a long day along with the most important part the order being correct and made with fresh quality ingredients. Hopefully this is constructive criticism..JT9021Version: 4.41.1

Misleading nav for pricing, poor tracking, poor designMenu items are listed at full price, but if you go to the specials section you can typically get a discount on those prices. This is pointlessly misleading, at best you are making people do extra work to get what should be the regular price and for others you are just ripping them off. The navigation of the app is poor — selection of the cart and the toggle for the delivery/carry out are too close together, which can cause a confusing loop of having to choose the method again and again. “Tracking” is a joke, nothing is actually tracked using geo-location technology. Unlike Panera, you cannot tell how far away your driver is; this app just goes through meaningless statuses, even when it says it is out for delivery you have no way of knowing how much longer it will be (e.g. how many people are in front of you or how far the driver is). It’s also impossible to find how to track the order once you’ve left that screen, meaning you have to go to your email to get the tracking link if you want any information about the order. This app would meet basic expectations if the prices were transparent, tracking was more sophisticated and the navigation was overhauled..MG2442Version: 4.28.0

Be very careful!First off, we love Papa Johns' pizzas and order through the app to pick up at multiple locations depending on where we happen to be. This last time when I ordered on the app, I had to add another credit card for payment. After filling in the information, I clicked the "update payment" button. Instead of taking me back to my order, clicking that button submitted the order!!! I couldn't confirm my order again or have the chance to change anything I needed to (e.g., time or location). If the button says "update payment" it should just do that. If a button is meant to submit the order, then it should be labeled "submit order". Furthermore, I attempted to call that un intentioned location to cancel the order but after an hour being put on hold (it was dinnertime so they probably had a high volume of orders), I had to give up. There should also be an option to cancel the order if it's still waiting in the cue and hasn't been prepared yet. That would save the customer from frantically trying to cancel an order during rush hour and end up having their credit cards charged and unable to pick up from wrong location. Other than that, we love their pizzas..GirlxboyVersion: 4.52

App doesn’t recognize address less than 2 miles from storeThis app is unusable because it won’t accept any variation of my street address as valid despite it being less than 2 miles from the same store I can order from via web browser or phone. It simply throws an error message saying sorry there are no locations that deliver to your address. I live at the intersection of 2 major streets in Atlanta, not some unmapped side street. This is so unbelievably stupid, the address even autofills in the text entry box, but I believe the app only recognizes very specific combinations of abbreviated words within the address, and I have better things to do than repeatedly enter my street address with various components spelled vs appreciated certain ways. I was able to get this to work successfully once in the past which required me to leave off my condos unit number to not get my address rejected which is downright retarded because this is a 23 unit building. I can’t even just use an order from history to repeat the address and store used, that doesn’t work either. I ended up giving up and placing the order on the website. I wonder how many legitimate customers simply give up and order from somewhere else, I can hardly blame anyone for doing so when we’re pushed to use an app with sloppy address recognition, someone has taken the lazy way out by simply having the app tell customers “Sorry you can’t order from us” rather than actually enabling the kind of address recognition that no other app besides this one seems to have problems with. I usually don’t take the time for reviews but this stands out as one of the most unnecessarily lazy and stupid things I’ve encountered trying to place an online order and there is no other online ordering service besides this one with this problem..ThisIsFreakingRetardedVersion: 4.30.0

Good interface, bad serviceThe app will order from your last store you were at and not from the closes nor does it prompt you if you want to order from a closer store or even the store you’re at. I can’t tell you how many orders I’ve had to cancel cause I want to order a pizza quick and it orders for a place across town when there are multiple closer stores it’s extremely annoying to have to reorder at the store when I expect my pizza to be done already and waiting on me but instead I either go somewhere else or have to wait all over again. It boggles the mind that this simple QoL feature is absent from a name brand establishments app when your competitors do. What’s the point of asking for me to enable location services in the app if the app isn’t even going to use the access it’s given and it diminishes my like for the app every time it happens. Y’all have 5star pizza being sold on a 2star app. Please just add a prompt asking if you’re sure you want to order from a place if the app already has locations enabled and the selcted store is more than 30mins away. It’s seems like such a simple feature to have..SubwigVersion: 5.3.0

Puzzling ProblemA recent order somehow set the delivery address as a Papa Johns location—a location far from my delivery area. Somehow, that order got placed in a car with several other orders. After a few stops, the delivery driver noticed her next stop was her own shop and called to confirm I didn’t live there. I don’t. I had been trying to alert someone to the mixup while watching it unfold on the tracker map. This is when I discovered another flaw in the app: the “customer service” link does nothing. Don’t waste your time trying to tap it. After the debacle, I went to check the delivery addresses associated with my account. Alongside my home address was a Papa Johns address in a neighboring town. How? Who knows… but I’m happy to report THE APP WOULDN’T LET ME DELETE THE PAPA JOHNS LOCATION AS MY HOME ADDRESS. Incredible. I tried calling someone at Papa Johns to report the issue, but after spending several decades on hold while being forced to listen to the same promo for stuffed crust pizza on an infinite loop I gave up. This review has been therapeutic. My long ordeal is over, and I feel like I can finally get my life back on track. Maybe even save my marriage. One star. Wouldn’t recommend..Jwh98aVersion: 4.50.2

Unless ordering pizza, app is very annoyingI recently moved, so I went on the app to change my stored address. But, no, first I am forced to choose if I want an order delivered or carry-out. (I’m not ordering at all.) There was a third choice, which was ‘change carryout’ so I tried that, which led to my stored addresses, one of which is my old address. I looked for a ‘delete’ option. There was none. I thought maybe if I tap on the address, then I would find the delete option. Nope. But there was an ‘x’ by one of the address lines, so I tapped that and was then able to x out all the address lines and then hit ‘done.’ But, alas, the old address was still there. I tried x’ing out everything again, then hit ‘save.’ But it then said I have to choose a city. So then, I put in my current city, and address (which is already on file in the app, as my 2nd address.) I hit ‘save’ then checked to make sure it worked. Nope. My old address is still there. I tapped on ‘my account’ and tried seeing if that would help. So, I tried about 4 different times, all tolled, tapping on ‘edit’ to try to ‘edit’ (really to delete or remove) my old address, but it can’t be done..StelynquinVersion: 4.23.1

Erin DrossmanI’ve had to change my review from a 5* to a 2*. The last SEVERAL orders I have ordered I have had issues with the quality. I have called and reported and was told, “okay- well, I’m sorry.” And that’s it! I look on my account to see how much dough I have and see that I have been “gifted” items that I have absolutely NOT given, or received or offered. Also, I have been adamant that they adhere to the “no contact” deliveries. But for some reason even tho I have it “noted” that I have a police K9 and to please NOT KNOCK! And leave items on porch table! Yet the delivery driver feels he/she needs to make contact by knocking- not once- but two three and four times. They are wanting me to come in contact in order to tip them. Like.......WHAT?? No! They are NOT doing that in order for me to add a tip? Which I always do when I pay when I order. We should be given the chance to tip AFTER the delivery and being eaten so that it’s genuine. Anyone can review/tip right when you place an order. This is ridiculous. I’m an influencer/YouTube and also I do reviews. So I’m trying to give you some advice. Someone is not only ripping me off, but ripping you off. Just check!.ErinDrossmanVersion: 4.42.1

This warranted a review.I’ve never once written a review before, and it’s a shame the first one I do had to be a poor one. It’s not that this app is dysfunctional, it very much works - after you get through all the difficulty of its user interface. I ordered for carryout, and figured it would give me some sort of notification as to when it would be ready to pick up - something like what Dominos does. However, all it did was send me a confirmation email, and from there it suggests I watch the “Papa Tracker.” This thing was the most useless thing an app has ever had, especially when you so critically want your pizza hot. I know it says it’s for entertainment purposes only, but there should be SOME way of telling when it’s ready. Just to add onto that, there was an opportunity to “share to facebook and get 25% off next purchase,” but when selected, nothing happened at all. I went in and checked on my pizza after I realized the Papa Tracker wasn’t good for anything, and it had been ready for over 10 minutes. All in all, the app works, but only barely. It’s a sad thing that Papa John’s has something like this to their name. Please step it up, please represent better. Papa bless..Commander-RedVersion: 4.31.1

App is almost as bad as websiteAfter several attempts to order using promo codes available within the app and getting papa Johns is unavailable I was finally able to complete my order. Attempted to track but once selected you can’t see your order anymore. Went to the past order screen and only saw half of my order with the ability to repurchase only. I needed to add condiments to my order and finally googled the store to 1. Confirm order was at the location and processing 2. Have 2 condiments added which I was unable to do so because 1.00 isn’t enough to charge. No Offer for the driver to bring and be paid cash either. There is no customer service in the app and sat on hold for 5 minutes listening to commercials with the customer service. It is your app and not the franchised store so you should be available to accept complaints about your app. Was trying to give the brand another chance after their racist ceo ruined their reputation and the app because the multiple notifications of sales on a daily basis was too much. Disappointed and if my pizza is late and/or taste terrible like the service I will be gone for good and deleting the app.App avengerVersion: 4.29.0

TerribleTo start this off, I would like to say that Papa Johns has always been my family’s choice of pizza. To say I am upset at the service and quality of the meal I received is a grave understatement. I preordered my meal through the Papa Johns app and was notified that my families dinner would be ready in 90 minutes. This was already a lengthier wait time than usual but I opted to continue to place my order as my 3 children were excited to be getting pizza for dinner. When I arrived at 8:00pm to pick up my order placed at 6:30pm I was left to wait until 9:15pm in the pick up line where I was unable to leave or get out of the que. Once I got home to my extremely irritable children who had been waiting more than patiently for their dinner, I opened up the bacon pizza and saw a black hair on one of the pieces. After throwing the piece away and thinking this experience couldn’t get any worse, I reached for the garlic butter to attempt to make my pizza more enjoyable and it was open! This is by far the worse pizza experience I have encountered and I am ashamed to have subjected my family to the poor quality of food that was prepared..Tomcat622667Version: 4.43

Points expire too soon. App ok.They changed the terms on their rewards program to allow the points to expire. I don’t have a local papa Johns, so I can only use the rewards when I am away from home. As such, in the last couple of years since they changed their program, I have lost hundreds of dollars in value. Most of that was at the start of their change in program, when they expired all of my old points. They offered me half my points back, but nearly expired them again on me before I could get a chance to use them. As far as the app experience, it is ok, but it is also very difficult to use the points. I don’t mind driving, but with this app It can be difficult to find a local location when one isn’t close or when I’m on the road and wanting to find one close to my route. I used to really love papa Johns and used to order from them exclusively when available, but this just isn’t cutting the marinara. The app and expiring points has caused me to use every other pizza place possible... and I buy a lot of pizza..DomminiganVersion: 4.48.2

Delivery address needs to be wiped clearI have 2 problems with this app. 1. After every delivery order the delivery address should be wiped clear. I just accidentally ordered a pizza to the wrong address. It was an old address from when we were out of town. I didn’t see the address when I was trying to order in a hurry - my bad - busy mom of 3 not paying enough attention. 2. Second problem is once I discovered I was having pizza delivered to the wrong address, there was no information provided on which Papa John’s store my order went to. So I had difficulty trying to cancel to the order. A phone number and store location should be provided. I had to google for Papa John stores in the vacation town and guess which one took the order. Very stressful 20 minutes trying to get my pizza order cancelled and my money credited back to my card. After 3 phone calls I finally got a hold of a store that was able to help me. He voided the order and now I’m finally able to order the pizzas to be delivered to my actual address..Wareaglebeene1Version: 4.49.1

Terrible DesignHave you guys even used the app before releasing it!? When I open the app, it forces me to pick either DELIVERY or CARRY OUT. What if I am just trying to track the last order I made 30 minutes ago and see if it’s on the way? What if I am checking to see if I have earned enough “papa dough” to get a free pizza? What if I just want to quickly check what specials you have? Then, when I finally do make an order, the bar at the bottom of the screen shows the delivery address on the left, and the price amount on the right, but it’s all part of the same bar so it makes you think that if you click it, you should just go to your shopping cart and place your order, but if you click on the left side, it starts the whole process all over of asking whether it’s for DELIVERY or CARRY OUT. OR what if you are trying to track your pizza after you ordered it? All of a sudden it’s impossible to find the pizza tracker. That should be a very easy button to find. Especially when there is an active order for delivery still out!!!! So annoying to have to deal with this stupid app just to get your good pizza in my face! Please fix the thing!.FLAWED and BUGGYVersion: 4.33.1

Delivered by Door Dash not Papa JohnsWas the very first time ordering within the app. I just assumed that Papa Johns had their own delivery people as do most pizza restaurants. Had I known it was DoorDash I wouldn’t have even bothered ordering. I’ve had way too many problems with them to count. I didn’t know it was DoorDash delivering until I was watching the map and the drive was only 10 minutes from the Papa Johns location, when suddenly half way to my house the vehicle turned the opposite direction and drove entirely to the next city when if he’d stayed on course I would have had my food in 5 minutes. Instead I didn’t receive it until an hour later STONE COLD. When I called the driver to ask why he said his gps changed direction and he was instructed to make the other (farthest) delivery first. This is just one of the many issues I’ve had with them is receiving my food very cold and having to reheat it. My husband didn’t even get to eat before leaving for work that night because of the lateness. They need to state in the app when your choosing delivery or pick up that it will be delivered by DoorDash..Karma313Version: 4.51

Never again!I ordered a triple bacon pizza, garlic knots, and some boneless chicken wings… $43!? That’s ridiculous! Why are you guys so expensive!? You can get a large pizza for $5 - $7 at most other pizza places (and honestly that $5 pizza tastes better). My pizza from Papa John’s was OK, the garlic knots were so greasy that we couldn’t eat them, and my daughter’s boneless chicken wings were so dry and disgusting that she couldn’t eat them. About 30 minutes after finishing dinner my wife & I started getting really sick. We were both up till 3 AM sick on the toilet from the pizza and garlic knots. Then let’s not even talk about how aggressive Papa John’s is with their emails! From placing just one simple order I’ve already received 5 emails from them wanting me to rate my order, order more food, etc. I will never order from this place again! The food is overpriced, it got us sick, and I don’t appreciate being spammed relentlessly with your marketing emails! Plus your reward program is ridiculous! Hungry Howie’s gives you a free pizza with every $60 spent, Chick-fil-A gives you free food all the time… Take some cues from these other places..Gabor the Blind GuyVersion: 4.50

Buggy as hellNeeds an interface that’s less glitchy. For instance, you get a postal code error when you sign up for an account. There’s no section to enter a postal code!.Bronnie714Version: 4.32.1

AppThe app barely works. Maybe 1:10 times I try it will it work. Especially when there are deals on. So now we have found other places to order from when vet the app fails us. Terrible for business. Last week we had 16 people over and 3 of us tried the app , kept telling all of us we had no service and to try again , so we ordered from Panago instead..Harris1161Version: 4.64

Can’t customize certain stuffI know that the pizza comes with garlic butter sauce inside the box. But no one at my house likes the butter dip. I’d rather be able to switch it out for a different dip.BoggerfacemageeVersion: 4.52

No starsThe app kept circling back, had to log in several times, kept asking for name, address, when trying to pay by credit card. Ended up using cash option and proceeded as a guest-no papa rewards yet again. This app is very poorly designed..ThrowMommaFromTheTrainVersion: 4.46

Can’t create accountTrying to set up account. Get error saying needs location address field completed. There is no place for address other than email, first and last name, password, phone number, and click old enough button. That’s it! Tried help line at Papa Johns and they said try installing again. Nope still same error Help!?.Saltbox98Version: 4.35.2

PSA don’t tip by card!Nothing pisses me off more than businesses trying to take advantage of people by lying to customers. At checkout, my order total was $41.89 (including a $5 delivery fee and tax at $4.81) The three recommended tip options; 15%, 20% and 25% also included what the dollar amount would be: $9.44, $12.58, and $15.73 respectively. Seems a bit high. That’s because 15% of $41.89 is $6.28. Where did $9.44 come from?? That’s over 22% tip!.Dee2592Version: 4.81

The credit card function is almost always broken so it’s impossible to pay on the appWhat a terrible app. It’s very hard to navigate especially with promo codes and half the time you have to enter everything in two or three times to do it all in the correct order. The credit card function is almost always broken so it is impossible to pay on the app and it has been like this for over a year. I don’t know how anyone in 2021 has an app that can’t even except payment. Also everyone and their brother has a tracker for deliveries for Papa John’s just has a fake tracker. First of all why even bother, second of all get an actual tracker. Especially when the delivery time estimates 55 minutes and sometimes it’s actually 20. People need to know what time it’s coming when it varies by that much..GffffgiolmrwribfukfhjVersion: 4.47.1

You can never pay with your credit cardI tired numerous cards credit and or debit cards it’s be going one for month even after the apps update.Justme767Version: 4.47.1

Credit card payments on app don’t work 👎Nice revamp. Credit card payments still don’t work!.AdelichkaVersion: 4.47

This app SUCKSI can never get my Visa Gold card to work. It always says the info is wrong. It is not. Not using it again. The food is GREAT. I can’t waste a ton of time trying to order and then having to phone in anyhow. It’s easier to order from another pizza place. I’ve Stopped ordering from there. You lost a customer..T LouzonVersion: 4.47

Payment errorSince the last update I cannot pay with a credit card on the app. But my account does work when I login from my desktop computer. I have complained to Papa John’s a few times about this and no one has returned my inquiries..XiekVersion: 4.47

Credit Card ErrorHave had this issue for about a year now. I have tried with multiple cards and deleting and re entering in all my card information and my address information and it still won’t take my credit card payment. Very frustrating, please fix this bug as it’s been over a year now..BrambleJambleVersion: 4.46

Credit card payment option works self onlyDecent app but the bugs associated with trying to pay with credit card are frustrating. Sometimes works, more often than not it doesn’t..Speedy222Version: 4.46

Unable to proceed after adding cardUnable to proceed after adding credit card. It keeps on saying invalid card information..BhanuPrakashNVersion: 4.46

Online payment functionalityOnline payment functionality seems to always have errors with processing payments. End up paying with cash....having the payment placed on the credit card a few hours after delivery and then debited back a few days later..D-go YYZVersion: 4.46

Not workingSpent ten minutes setting up and ordering for the app to tell me I have no connection to the internet, which isn’t true. Deleted and ordered from Panago instead, good job here people..MtnwolfVersion: 4.46

Stop askingKeep asking me to review.OmarpixVersion: 4.46

Needs improvementDecent app, however the customer service chat is not optimized for mobile and there is no pop-up confirmation of delivery address. Even Starbucks has that! Do better.Tinmar537Version: 4.46

GarbageI have wasted so much time trying to place an order. Delete..Vancity29Version: 4.46

First time didn’t workLoaded the app because we got a flyer in the mail. But it only has an option to “Log in” not create account on the app...? I can’t log in without an account I guess. So, unfortunately I deleted the app..Original HeyguyVersion: 4.46

App rejects my CC every time for no reasonApp rejects my CC every time for no reason. Fix it cause it’s dumb.CrappyappfixitVersion: 4.45

Point system is NOT goodHaving points expire is not an effective way to encourage me to return or to make me want to rush in and spend them. I don’t order pizza all the time, but it’s reassuring to know that my points are there and available whenever I choose to use them. A rewards program feels much more valuable when customers can save their points without worrying about them expiring before they have a chance to redeem them.RyabbbVersion: 5.31.0

Customer ServiceAmazing customer service!!!.Kuhx2Version: 5.30.0

Payment methodsPlease start accepting Credit Cards or at the VERY least, Apple Pay. Cash and interact at door is FAR from ideal..RecordScoreVersion: 5.29.0

Some issuesNo credit card is acceptable. Tracking is not working properly..스내플Version: 5.29.0

Tip option hard to findDefaults to USA. Tip option is below the option to pay. Old app was better but still had the same problem with the driver tip which is easy to miss..AndrescottmusicVersion: 5.29.0

Can’t order anymoreThe most recent update made it impossible to order through the app because it says my address is not in a service area when it absolutely is. Ordering elsewhere til this is fixed..Marsbound_Version: 5.29.0

Completely broken since the last updateThe zip code search screen shows “looks like there’s an issue” no matter what you do..ArtеmVersion: 5.28.0

Deliveries errorI am unable to get pizza delivered there is a bug.RuhmakhaniVersion: 5.28.0

AppVery awkward to use.Mr got stuffVersion: 5.27.0

Must entry tips？ even for carryoutWhy I must give a tip even it’s carry out order? I enter 0 it won’t let me place my order.MomoC100Version: 5.27.0

Website orderHorrible experience, website order didn’t work after several attempts. Also, lost $2.00 in Papa Dough on my unsuccessful order attempts??.KigffhVersion: 5.25.0

AppI’m Canadian you sent me to this app and it’s an American app. So are you leaving Canada or are you just pissing around with the Internet straighten the problem out please or you’ll lose a customer.NicerdooVersion: 5.25.0

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