Papa Johns Pizza & Delivery Customer Service

Papa Johns Pizza & Delivery Positive Reviews

Great pizza - but app is a scandalI’ve been eating at PJ’s for decades - their app is great with their “papa track” functionality (to see if your pizza is ready)…. But today I noticed they’ve preyed on all their customers with a fake percentage tips. I don’t know how long it’s been this way, but the percentages are very skewed - No matter what I add to my cart, even the 15% tip is off by a large margin… it gets worse as you increase the tip percentage. The 25% option is actually close to 33-35% for my order today which is why I noticed for such a small order, why is my “25%” tip costing me a third or more of my order? Is this their app programmer taking a little off the top for themselves, or is Papa being greedy and hoping people won’t notice their “tip” isn’t accurate to the percentage button they are clicking? Seems a lot of people either refuse to tip or “over tip” and I really hated to find out that the app is preying on those who click the 25% button to support their local workers of great pizza pie. I wonder if Papa is aware or if it’s all some heinous unethical scandal. I mean it’s a tip, so we can’t sue for inaccurate pricing, it’s literally us giving them free money to help pay their workers as a thank you, but with the app doing your “percent” math wrong, in this day and age, isn’t an accident - it’s malicious. Now I don’t even trust leaving tips in any apps - how do we KNOW the workers are even getting the right amounts? Crime..Gleep52Version: 4.69.1

CHECK YOUR LOCATIONI have twice ordered from the app and it is slow to update my “current location”. First time I was did it I returned home from Orlando, FL to North Carolina. As I used the app it never updated my location. I thought it would auto pick up my current location. I did reach out to the store and the manager was very accommodating. Also the manager at the North Carolina store felt bad for me because I was with my wife and kids sitting in the car. He quickly had his team make up our order locally. Second time I was earlier in the day in Rock Hill, SC drive home to Charlotte, NC. While in Charlotte reopened the app placed my order. In error, did not check my location being update and the app still thought I was in Rock Hill. After having it opened for 5-7 min before select the order option. I placed my order and when to the Charlotte Papa John’s to pick up my my order was 35 min away in Rock Hill. Lucky I call and had my sister pick up the pizza but I still had no pizza for dinner. Just if possible place on your list of enhancements a prompt that prior to ordering asked that you confirm the location BEFORE the order goes through or accepts payment..J HEFVersion: 4.52

Amazing pizza but mediocre appI love this place’s pizza and have for well over half of my life. The more I use this app the more these issues irritate me... and I’m not going into everything I like about this app, just what I dislike this time around. It irritates the snot out of me having to feel guilted into tipping a damned driver BEFORE I receive my food. Because I have seen the difference in how things are handled with a tip included or excluded and trust me, either you tip before or you really regret it later. 10 cents for Parmesan packets and crushed red pepper? I don’t mean to seem like such a penny pincher, but this crap adds up SO FAST and before you knew it, those two simple pizzas you were craving turned into a $60 order!! But it is really lame that they charge for these now when there are other ways of getting money from people..., JUST ask the developers at Niantic and Pokémon Go; they have many many underhanded ways of milking money from us while acting like everything is business as usual.. Their soda selection is underwhelming, but not as underwhelming as their barely mediocre rewards program. Mind you, Jamba Juice has everyone beat with the most lackluster rewards program I’m a part of, but this one is close when it comes to being humored that your spending actually elevates you rapidly to your free stuff. Yeah.Honey Badger 9Version: 4.46

Papa's in the house! 🍕Great pizza! Convenient app! Amazing specials like BOGOs and discounts! Only two things that need work. 1) Fix the bug that duplicates my saved delivery addresses. I have 10 or so of my apartment and at least 5 of my family's address. They show up as something like Apartment1, Apartment2, Apartment3, etc. I can't customize or delete any of them. 2) Add more payment options like Venmo and other similar services! Add options for splitting the bill. As a college student, I can't tell you how many times I've had to foot the bill up front and then try to figure out how to split the cost among 10 other people. Plus, actually getting people to pay me back is a chore in of itself. Maybe add a built-in calculator. That would at least make it a little bit more social, prompting customers to get pizza with friends. Just spit-ballin here. Update: Bugs have been fixed. No more duplicate addresses. I love Papa John’s and I love using this app! Fast food joints trying to kick start their app should take notes..Bailey1177Version: 4.45

Add Note to Specific Item on OrderI can’t tell you how many times I have had to have a pizza redelivered because my son can’t have tomato sauce. An easy solution is “add note for pizza maker” for a specific item. Because even clicking “No Sauce” doesn’t always work. Makes it an inconvenience to my family, the driver and the people involved when it could be easily made to stand out more as NOTE. Come on guys, you’ve got all the technology for tracking the car with the pizza but still have employees who don’t read basic instructions all the time. Please consider this. Imagine how many delivered pizzas wouldn’t entail the driver returning with another one and added a loss of income to you. While you’re add it. Why do I have to pay an entirely separate delivery fee and tip, if I’m calling immediately after placing the order through the app to add an extra pizza because more people showed up. That’s insane. Let me pay over the phone or add a timeframe that the order can be corrected by for no additional charge. Delivery fees are too high when I’m already tipping the driver well. This adds over $10 every time to my bill. You don’t need to make all the money in the world, let your driver benefit from a better tip and keep them longer..Loxahatchee_mamabearVersion: 4.43

Good but could be betterIt could be more intuitive, I didn’t see how to leave a tip the first time I used it. If you ordered a custom pizza recently you should be able to select that from the first option of standard pizzas without having to create it each time (even list those first.) this past order I wasn’t able to find a size selection for the pizza, not sure if thats a new thing or what. I can’t imagine they don’t have small or extra-large pizzas anymore... It’d be really nice if they just offered meal deals like two large two-topping and ... for $. Over the phone I always get a two-medium or two-large special with a side. Maybe there could be an option to get limited time offers (that are actually a deal) to order within an hour etc. that could be sent in the evenings if you haven’t ordered or received an offer in at least a week, or before big games etc. Once you get to know how to use the app it is good but not great but it’s still better than calling in an order. — If I wasn’t lazy I’d call and see what the deals are though..IShouldUseAndroidButDontVersion: 4.45

Awkward experienceI could give this app a few more STARS if it wasn’t for this weirdAnd awkward experience. I placed an order a few days ago..., Right at time of delivery, the delivery guy calls stating he was at my door, “I’m in my house inside my door, but I don’t see anybody”. I said I think you got the wrong addy, he insist NO this is your delivery addy on file for your order. Weird. I checked the app and it all looked okay with the right info. So I called the store requesting they call the delivery guy with help on my delivery addressing the correct delivery info. The guy on the phone replied: “Okay boss”...... Like I offended the poor guy for a clear mistake someone made at the store. This is awful and very awkward you PAPA John’s employees, get the job done and do it right please. “You address the issue, you don’t play smart on your side people, you look bad and it AFFECTS YOU!”... No one called the delivery guy of course, I had to tell him where I was exactly abs get my delivery late.... So fix your attitude, earn the stars you think you deserve..Itza VVersion: 4.44.1

GreatIt does a good job getting my pizza. So I think it’s good. Because it does a good job getting me pizza. I love pizza. So thanks for doing a god job to get my pizza to me or ready for pick up. It does a good job getting my pizza. So I think it’s good. Because it does a good job getting me pizza. I love pizza. So thanks for doing a god job to get my pizza to me or ready for pick up. It does a good job getting my pizza. So I think it’s good. Because it does a good job getting me pizza. I love pizza. So thanks for doing a god job to get my pizza to me or ready for pick up. So in conclusion, all in all, to sum up, I digress; this is a really good papa johns app to order papa johns pizza. It does exactly what I need to get me pizza. I except give me something to do other than write a review while I wait for said pizza. Please add a little game… I mean what is any app with out some activity to keep you distracted from this crazy world we live in. Enjoy your pizza. While you can. Life is short. Eat the pizza..Kimmie_the momVersion: 4.49

Pretty easyI’d give 5⭐️ except there’s a few things that could make it go smoother. If I exit the app for any reason and come back in trying to finish my order, it’s completely wiped and I have to start over. If I just want to check out specials, I have to select delivery or carry out before seeing the menu- not sure why I can’t select that once I’m adding an item to my cart instead. Selecting pizza topping could be easier if at the bottom it gave a tab for switching between veggies and meats (or had a reminder that veggies/meats cheese topping toggles was above) instead of it being a button to finalize the pizza order. Every time I’ve accidentally finished the pizza without the veggies, I have to delete it and start again. Also, having an easier way to track your order once you’ve exited the app would be easier that having to again select delivery/carry out and go through several steps to find it would be awesome. Maybe a button at the bottom that says track to do so. It is a great app to order but is really frustrating sometimes.FlipflopsnSandVersion: 4.31.1

Manager MissingThese past few months have been very upsetting due to our past few orders. My husband ordered a pizza while I was out of state in June and it took two hours before it was delivered. He did not have a smart phone at the time and is not very tech savvy, so he had to call me in Ohio and have me check on my phone to see where his order was. At time he called me it had already been about 45 minutes. When I looked it said on the papa tracker that it was still being prepared. Then I called him about 45 minutes later after that and he still had not received his pizza. So I called our local papa John’s in lake Wales, Florida and requested to speak to a manager. The lady who answered said she was the manager. Long story short, she stated that she didn’t have enough help to make the time promised online and couldn’t change the default time. She stated she would make it right with free stuff but we never saw that. Anyway I told her to up channel my concerns about the default time and she said okay. Y’all need to fix this. Because it will happen again..Time Management 1Version: 4.46

Papa appKind of clunky. Not always intuitive to find the best deal or be clear on what is going on. The app designers need to consider the situations in which people order pizza in order to optimize the experience. For instance, a confirmation at checkout of destination and origin store. Sometimes I’m working nights at the office ordering from a store in one county, other times the wife and kids want delivery to the neighborhood pool, and then the standard home delivery. We’ve had to call to cancel when we realized we had ordered from the wrong store because it automatically puts the most recent location and delivery address in by default. Also, they’re missing out on ways to prompt purchasing. Sometimes it’s a narrow debate about whether there is enough hunger in household to justify an extra pizza vs a side of breadsticks. Promos that up sell sides at a discount when combined with a specialty pizza etc, would induce more sales I reckon. Overall the app does what you expect but it isn’t one of those apps that astounds with how user friendly it is..GunslingerseaVersion: 4.72.1

Great pizzaOrdering from the app is fairly easy allowing me to save and use multiple locations to deliver to or carry out from, whichever is most convenient. Paying directly from the app allows me to have the no contact delivery or to send food to someone else without sending my credit card with them as well. The tracking service allows me to be ready or pick up my order right on time. The promos and papa dough rewards are great. I wish the specials would be a little more enticing or special. For example, the special for the papadias is the same as original price, but if you click on the specials pricing, the promotional discounts do not apply. The prices may be a little higher than others, but the service and food are much better in my opinion. I would like a feature for the “customize your own pizza” was more clear and didn’t cost so much for each topping. Otherwise I’m happy..JessMama4Version: 4.45

Outstanding!I have been patronizing a competitor because I lived outside PJ’s delivery area. It was like Russian Roulette. Some days, food came promptly, hot and properly cooked. Too many times, it came quite late, lukewarm, and nearly every item was way overcooked, often burned and inedible. As advertised, I called to ask them to make it right. First time, I got my money back. Next time the employee argued with me. (“How dare I complain” attitude) A couple interim times, I didn’t bother to call. This last time I wrote, I asked them to re-create the order done right another night, no charge. I never heard back. In the meantime PJ’s moved their store closer to my home. I could now get delivery. I began ordering from them and have been thrilled with the results. Every order has been perfect—hot, cooked right every time, delicious, and super courteous and light delivery persons. Clearly, it’s a tightly-run ship with impeccable training. As a retired corporate executive, I’m impressed! Your loss, competitor!.Pdsmall1Version: 4.41

Good but not 5 starsThe app is ok but could be a little easier to maneuver and order from. Don’t get me wrong I use this app to order at least a couple times a month and will continue too, but it’s not one that your first few ordering experiences you can wiz thru an order quickly. It one of the more time consuming online restaurants ordering apps that I personally feel like I use. I order dinner 4-5 times a week generally too because of my super busy schedule as a single mom of teenage daughters and I work full time as well as I’m a full time college student in my mid 40’s and have 3 online stores I sell in. Honestly I don’t order from Papa Johns as much as I would if it was less time consuming now to use and also if you do for some reason on your part stop in the middle of ordering for a few minutes it will glitch the app and you have to log all the way out and loose your order process and start over the order again from scratch. Just needs tweaked and some glitches worked they.Echo201Version: 4.38.1

Excellent AppI can summon food with out ever leaving my home or speaking to ANYBODY and now with no contact delivering I can get my food with out speaking to anybody, AND STILL TIP THE DIVER! Finally it is easy to enter promo codes (check the internet for the ones that work)!!! A cheaper order means I can tip the driver better. And while YMMV all of the local Papa John’s in my area have done a great job with Gluten free pizzas. My daughter has celiacs (diagnosed by a doctor after ALL THE TESTS, no 2 year old should have to go through a colonoscopy), and we’ve rolled the dice Many a time on Papa John’s gluten free in the 4 years since she has been diagnosed. The app always shows a warning, but in practice I’ve found (or rather my daughter’s super sensitive stomach has found) that they do a great job of making sure there is no cross contamination. Again your mileage may vary, and Pappa John’s includes a warning, they aren’t saying this, it’s just my experience..ThewanderingredVersion: 4.45

Great App, Super Customer Service-UPDATE: From 4 to 5 stars! You can now track the status of your order at any time, even after accidentally closing the app! Super! PJP is the only joint that has always gotten our pizza orders correct every time since I discovered them, it’s amazing. My only little gripe now is that whenever I pay for double pepperoni or whatever else topping, it’s not really double the amount :( plus the other toppings get a little skimped on, but the pizza ingredients are always fresh so we’re still happy customers. 🙏🏻💗 -ORIGINAL REVIEW: Easy, great, convenient app to use for ordering pizza. I love the ease of use! Just wish however, that for half and half pizzas, I could also do half and half for sauces as well (not just for toppings). Also, I just ordered using the app and was tracking it but accidentally swiped it closed. I reopened but it will not let me see/choose to continue tracking my order - it's already under "past orders." It just has me start all over again for a brand new order, as if I have no order currently pending. If not for this failure, I'd have rated this a full five stars. (If we could track our order status and location like DoorDash or Uber, let me, this app would be perfected.) Still, I recommend this app especially if you like Papa John's. You pay a few bucks less than using the DD app plus you rack up points for $$ off future orders. 👍.TheStarlighterVersion: 4.38.5

Mom's Fave AppTo simply call me a loyal customer would be a gross understatement. You see, I am a very busy working mother of three who - despite pangs of "I'm-a-horrible-mother" guilt - serves pizza quite often. Seriously... my average frequency probably works out to be at least twice per week (and that’s down from last year.) Yes, I know. It's very sad. However, in my rationale, pizza technically offers a balanced meal with all food groups represented. 👍🏽 Plus, the quality of the food is never an unknown variable — it’s Papa John’s! Anyway...the convenience of Papa John's app, the Rewards, & the fact they actually have DIET Mtn Dew on the menu makes it my usual go-to for pizza orders. I brag often and loudly to other moms & teachers that I can fix dinner from work using the future delivery time feature. Then, before you know it, I’ve earned free food — which I often use as incentives for my students, snacks for after school groups or a buffet for one of my teens’ parties..Poor No-Name SlobVersion: 4.28.0

No more Papa for meI’ve been a customer for decades before my most recent experience. Used them a thousand times with little trouble until… They apparently now use door dash for orders after 9pm that led to me getting a pizza that took from 9:20 pm (even thought the app said it was only a 30-45 minute wait) until 12:45 am on a work night. They closed at 11:00 pm, stopped answering the phones so my call kept me on hold until I hung up after 30 minutes, and the app wasn’t showing any info about delivery status so I had no idea about my order. So I went to the store as they closed (11pm) only to be told my pizza was in transit by a manager that looked 16 who also told me he had no power to do anything for me. I beat my pizza back to my house by 20 minutes and received a pizza that was cold, no garlic butter, and no pizza sauce with my breadsticks. I left my number for the GM the next day at the store and got no follow-up response from him. Lack of execution followed by lack of customer service is unacceptable..Salty PelicanVersion: 4.53

Papa John’s app reviewSorry to say the quality of your product isn't what it used to be. Back in the day the ingredients were almost to the edge of the pie. Now............ seems like they're getting stingy with everything! Sometimes there's maybe two pieces of peparoni on a large slice of pizza. Hardly enough! Also not usually enough cheese, which forces me to buy extra cheese. It sometimes doesn’t matter how I order my pizzas sliced - when they arrive they are sliced BOTH WAYS!!! At the same time. I like the pizza tracker. That is to say, I USED to like the pizza tracker. A few weeks ago we waited longer than expected. When I called to find out where my order was the lady on the phone said the tracker isn't accurate and she doesn't know why it's even offered online!!! I don't know either!! When our pies arrived they were barely warm. The delivery people are usually pleasant and friendly. All in all, it's getting to be more of an unsatisfying experience ordering from The Pappa, sorry to say 😢. Considering checking out the competition..Dragonlady1002Version: 4.31.1

Amazing User InterfacePapa Johns is not my favorite pizza place, but their app has such a good user interface that I just order it over other places because of their fantastic, convenient, and logical and going to other apps by other stores or even websites is so frustrating compared to this. Whoever made the UI for this app needs to make the UI for every app. I love being able to order off my phone during school (we have study hall right before lunch so I order it then) and our school laptops have credit card information websites blocked so you cannot order stuff off them. This creates a need for a good phone UI, and thank god for Papa J’s because without theirs UI I would have to eat the school lunch. This UI has improved my lunch for this year tenfold. Thank you papa for having a fantastic UI and good pizza. I order your good pizza over other pizza places amazing pizza, solely due to this apps convenience. Thank you!!! (11/10 -IGN).Bmorr1123Version: 4.29.0

Easiest app at order food I’ve ever used!This app is very easy to use. Truly the only way the order comes out wrong is that the person in the other end making the pizzas don’t know how to read, the delivery person gets lost (or eats the pizza on the way to you..😂) or the person using the app doesn’t know how to read correctly.. cause seriously this app is that easy! Love the way they designed it.. they made it very easy for you to choose how you want your pizza done, what the specials are, and beat part is this app doesn’t give you a headache trying to figure out how to do anything on the app. So simple a child could do make their own pizza how they want it. I’ve repeated how easy this app is because it’s just awesome that it’s that easy to do! Thank you Papa John’s designers for being brilliant! Also, it doesn’t freeze up like most apps do while in the middle of ordering!.CarmallaVersion: 4.43

Works good for meI’ve always ordered online and though the website worked good I often had little problems with it. I’ve now ordered several times on the app (iOS Apple iPhone 7) and have found it to work extremely well, (especially compared to so many other fast food apps which are hinky and/or completely useless)! It seamlessly grabbed my favorites from the website when I logged in. I found it very easy to modify my pizza toppings and choices as well as saving a new favorite. It was very easy to pay with my credit card and provide a tip as well. Lastly, the funny little follow my pizza function was right on and my pizzas arrived exactly as listed. I am hopeful the app will continue to function well. I just wish Papa Johns had Vegan Pizza AND choices on othercheese such as Goat Cheese or other non cow cheese available for those of us who are severely dairy allergic or like vegan pizza..ZencoyoteVersion: 4.29.0

App is OKPros - it is fairly easy to order using app. Putting the ability to tip is great as other pizza companies don’t have that. Cons - setting up new credit card you can not see the field to know what info is needed. Apps does not remember the cart if you are not able to complete the order an timed out. DELIVERY FEES - I hate them. They are the same being of my existence as baggage fees with the airlines. These fees are suppose to cover operating cost and were introduced when gas prices were high. Just like taxes they delivery fee never went down once it was put in place. Pizza delivery drivers around the country seem to agree that the extra operation costs should go into the menu prices of the items so that the customer gets a clear picture of how much his or her meal will actually cost. But with the competition driving down the prices, it will take some convincing to get the major pizza chains on board. The extra cost of the food may only need to be increase a fraction of what the delivery fee is in order to achieve the same profit. If one of the big chains decided to drop delivery fees, the others might follow. It could be part of an ad campaign noting that "the price you see is the price you pay." Anyone who has ever faced sticker shock at the tacked-on delivery fees plus tips plus tax might feel a little bit of relief at knowing what they will pay for their pizza up front..M.J MCGRAWVersion: 4.40

Switched & Satisfied!!!I’m Happy With The Service I Receive Every Time😋! After Having Continuous Delivery/Quality Issues With Other Competitors Nearby; I Recently Begun To Order From Papa Johns. The Competitors Told Me They Won’t Deliver In My Area; As One (D) Has Always Flat Out Said They Don’t🤦🏾‍♀️, But What Truly Frustrated Me Was The Other One Of Them(PH) Had Delivered To My Address A Few Times Previously🥴. I Just Couldn’t Understand How All Of A Sudden My Neighborhood Was “Unsafe” (Tuh... I Would’ve Met The Competitors Driver In Front Of The Apt Building If Needed/Requested; Being That I Live In The First Building Of The Complex 🥴). 👉🏽 After Having This Experience; I Remembered That Papa John’s Had A Nearby Location. I’ve Ordered From Them Ever Since😊. The App Makes Ordering A Cinch 🙂, The Driver Is Always Efficient As Well As Friendly, & The Quality Of The Food Has Always Been Good. I Would Recommend To Anyone In My Area That I Know, Or That Asks Me..MrsR.A.Version: 4.43

Amazing appI think this app is extremely easy to use and makes it almost irresistible to buy a pizza from papa johns when you don’t want to leave the house. My only complaint about the app is the part after you pick your pizza and you want to check out and pay. It was hard to figure out how to actually check out and pay due to you having to click the shopping cart. I found myself clicking a little offset to the shopping cart and it taking me to update the delivery address. Which made it very confusing the first couple times because I thought I clicked the shopping cart. I recommend moving the shopping cart icon somewhere that you couldn’t accidentally click the wrong thing. Or making it an option in the menu drop down. Aside from that this app is extremely easy to use and deserving of a 5 star. Good job..PACMAN2201Version: 4.27.0

Papa John’s = AwesomeWe love Papa John’s! We have a pretty big family & ALL of us will only eat pizza from 2 places (unless we went to New York or Jersey.. Then we would go to one of those Italian “Mom & Pop” pizza places.. aside from that... You probably could not pay us to eat somewhere else!!) LoL 😆 When they added one to our town, we were that much happier!! Now, we can alternate every week or couple of weeks!! Papa Dough is fantastic!! It is, by far, our favorite feature on the app!! Most of the time, they follow the special instructions exactly!! We have been long time customers & will continue to be, so long as they continue to make great pizza at great prices & have great customer service!!!! 😃 I do not know how ALL of the staff at the new one is yet.. We have only been there a few times BUt the few people we have felt with give amazing customer service & are friendly, cheery, caring people!! 😃 Thank You!! 😃.Be4tiful DisasterVersion: 4.43

No way to change order after purchase.I’m giving a one star review in the hopes that this will get to some one that can make a change. I just ordered a pizza and in my haste I for got to change the time of the pick up. I called and they could not change it because I used reward points. I go to the app that you guys want us to use every time, well guess what. I’m not able to change the order. It my fault for not checking my order and if I have to eat warm pizza because of it then so be it. But you should be able to edit an order after you placed it at least the time. I mean you guys are good I placed the order on the app and I called two to three min later it was already in the oven but the app needs work and I’m going to eat some warm pizza. Also why do I lose my reward points if I cancel the order? What kind of sense does that make..ZedBelmontVersion: 4.28.0

The PJ app is AWESOMEThis app, once you get your info stored (easily done) and use it only ONCE.... ROCKS. Every small town, city, hotel, friends house, gathering, etc that I go to and the situation arises that pizza needs to be ordered, I shoo everyone away and announce that my app will be used!! Especially people that don’t order Papa’s usually are impressed on how quickly the app can be used and how wonderful the food is. I insist that everyone (who doesn’t have the app currently) puts the Papa Johns app on their own phone and I have been thanked later almost by everyone. I also especially love the fact that everywhere I go, I can just put in my location and it will find my nearest PJs and call up my favorite stuff for me. I can’t tell you how easy this makes my life. Especially since the quality products and superior delivery make it an easy sell! Love this app and Papa Johns!!.Dawgfan#47Version: 4.41.1

Best online food ordering app!!!This is the first review I’ve ever done on the App Store my whole life!!! I love food but this app takes that love to a whole other level because of how simple and express the ordering process is! And aside from the pizzas sometimes looking like a 3rd grader made them*which is normal for these types of pizzas shop* most all the food items on the menu actually look the way their presented in the pictures which is actually super awesome! I love the papa points system as well, it is super direct and straight forward $1=1 point and I love the fact that it’s actual money credit for anything you want to order after you stack 75 points you get $10! Papa John’s hands down the best pizza maker and food app there is out there! Good job all those who make this experience possible!.JstunnzVersion: 4.70

Good App, has the occasional flaw.It is easy enough to order through this app, and is my preferred method. They are fast with delivery, and the food arrives hot and as ordered 99% of the time, which is excellent for fast food nowadays! They do need to look at how they save addresses, as you cannot get rid of one that has a flaw in it, and I’ve tried altering it and saving, but it continually reverts to the original entry. I entered the correct address as an additional, and marked the new one as the default, only to have the app continually put the bad address on the order instead. I feel bad for their drivers, because they have to call to get our correct number. Even when I call the store and give them the correct number after ordering in the app, they still don’t give it to their driver, and they have to call. If you could fix this, it would be great!.ArchaeoCrayCrayVersion: 4.50.2

Papa johns appLove the pizza. Great in store service. Dry frustrated with the app. Can’t place an order. App will not accept any of my payment methods. Very disappointed..Cheatah96Version: 4.46

App UnstableSeveral times the app hasn’t worked..NoNickName7919Version: 4.47.1

Credit card never worksSo frustrating the credit card often takes 6 tries and then works or doesn’t work at all..ShaCo1313Version: 4.46

AwesomeEasy to use and customize your order and has great offers.HippBillyVersion: 4.74

Great app and companyLove the food here!!.LercherVersion: 4.74

Would nice if coupons actually workedHave offers that were sent to me that don’t actually work..Where's my exportVersion: 4.74

Works except for…You can’t order pizzas that are half one flavour and half the other. I would use the app if it would let me do that. I usually end up calling and the person on the phones helps me with that type of request..VibustaVersion: 4.74

Favourite Pizza Place!This app is just great, fantastic rewards programs, very good support online from Papa Johns as well. I’ve only had a very minor issue once and was able to have it fixed through an email support ticket. The response was also super fast! Happy to recommend to anyone who likes pizza!.Pjsmith727Version: 4.74

Amazing pizzaAlways fresh and on time love this pizza.Willjess95Version: 4.74

Some GoodOne of the best pizzas I’ve had in a long time. The Shaq pizza rocks and loaded with flavour. Great job Poppa Johns.BobJackVersion: 4.73.1

DeliveryI’ve been ordering delivery from Papa John’s for the last 6 years every Friday night. The pizza has always come hot, delicious and in a proper delivery time. Highly recommended!!!.Jerry PapeVersion: 4.73.1

One of the best pizza stores, like it very much!It is lucky that this pizza store is located close to my home, all of our family members love their pizza!.YyanchenVersion: 4.71

Apple Pay & tracking in the appPlease allow for Apple Pay as a payment option & the ability to track my orders without going into a browser.ShikomuVersion: 4.73.1

ChickenChicken topping should be no extra charge.Goggles CdnVersion: 4.71

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.75

Papa Johns Pizza & Delivery Negative Reviews

Stores are greatThe employees are always friendly the drivers are great. The pizza is my absolute favorite, but your app let me down. I was recently traveling in Hot Springs a couple months ago and ordered on the app and typed in the address I was staying at. Very easy very enjoyable experience. Now I’m back home and I place an order go into delivery click on my address at home and finish my order. I submit the order pay for the order and about 45 minutes later as I’m starving I’m excited and wondering where my driver is. I go to track my order and my surprise he was almost here, but unfortunately when I look at the map he is 3 1/2 hours away. The driver then happens to call me asking where I was. I let him know that I order through the app had change the address back to my house and that the app had failed me. So I would appreciate it if you would refund me the money for the pizza I purchased in Hot Springs. Good news is I love your pizza so much I went ahead and ordered again from my home location I’m hoping to get it soon. At this point I am very angry and disappointed in the app only. It’s not that it’s not user-friendly it’s just when I went to the addresses and clicked on my home address it gave me the impression that I had changed the delivery location. I’m only assuming this did not work..LokocityVersion: 4.48.1

Orders are almost never correct...How is it that a digital order that is black and white continually is wrong? The workers either bring the wrong entree or do not bring the correct sauces etc. This has happened almost every time we have ordered from Papa John’s. Is there an issue with personnel or is it possibly an issue with the app translating to an order. Maybe Papa John’s needs better SQL developers. It’s disappointing, especially when you pay for your food plus delivery fee then leave a hefty tip for the Papa John’s corporate industry to swoop up. A resolution shouldn’t be hard to solve this along with ETA of your order. This is by far this most disorganized pizza company in America. It would be nice if Papa John’s learned a thing or too from Donato’s! By far the best chain of pizza hands down. Unfortunately, North Carolina has zero of them, which leaves desperation for places like Papa John’s. Best thing to say about this company is they are everywhere in the continental United that States, but that’s also a problem since no management from the top is there to help their businesses all over the US. Pay your employees well and stop expecting the customer to pay for an unsatisfactory meal along with delivery and tip. People love to do this if they have a good meal to eat after a long day along with the most important part the order being correct and made with fresh quality ingredients. Hopefully this is constructive criticism..JT9021Version: 4.41.1

Be very careful!First off, we love Papa Johns' pizzas and order through the app to pick up at multiple locations depending on where we happen to be. This last time when I ordered on the app, I had to add another credit card for payment. After filling in the information, I clicked the "update payment" button. Instead of taking me back to my order, clicking that button submitted the order!!! I couldn't confirm my order again or have the chance to change anything I needed to (e.g., time or location). If the button says "update payment" it should just do that. If a button is meant to submit the order, then it should be labeled "submit order". Furthermore, I attempted to call that un intentioned location to cancel the order but after an hour being put on hold (it was dinnertime so they probably had a high volume of orders), I had to give up. There should also be an option to cancel the order if it's still waiting in the cue and hasn't been prepared yet. That would save the customer from frantically trying to cancel an order during rush hour and end up having their credit cards charged and unable to pick up from wrong location. Other than that, we love their pizzas..GirlxboyVersion: 4.52

Misleading nav for pricing, poor tracking, poor designMenu items are listed at full price, but if you go to the specials section you can typically get a discount on those prices. This is pointlessly misleading, at best you are making people do extra work to get what should be the regular price and for others you are just ripping them off. The navigation of the app is poor — selection of the cart and the toggle for the delivery/carry out are too close together, which can cause a confusing loop of having to choose the method again and again. “Tracking” is a joke, nothing is actually tracked using geo-location technology. Unlike Panera, you cannot tell how far away your driver is; this app just goes through meaningless statuses, even when it says it is out for delivery you have no way of knowing how much longer it will be (e.g. how many people are in front of you or how far the driver is). It’s also impossible to find how to track the order once you’ve left that screen, meaning you have to go to your email to get the tracking link if you want any information about the order. This app would meet basic expectations if the prices were transparent, tracking was more sophisticated and the navigation was overhauled..MG2442Version: 4.28.0

Puzzling ProblemA recent order somehow set the delivery address as a Papa Johns location—a location far from my delivery area. Somehow, that order got placed in a car with several other orders. After a few stops, the delivery driver noticed her next stop was her own shop and called to confirm I didn’t live there. I don’t. I had been trying to alert someone to the mixup while watching it unfold on the tracker map. This is when I discovered another flaw in the app: the “customer service” link does nothing. Don’t waste your time trying to tap it. After the debacle, I went to check the delivery addresses associated with my account. Alongside my home address was a Papa Johns address in a neighboring town. How? Who knows… but I’m happy to report THE APP WOULDN’T LET ME DELETE THE PAPA JOHNS LOCATION AS MY HOME ADDRESS. Incredible. I tried calling someone at Papa Johns to report the issue, but after spending several decades on hold while being forced to listen to the same promo for stuffed crust pizza on an infinite loop I gave up. This review has been therapeutic. My long ordeal is over, and I feel like I can finally get my life back on track. Maybe even save my marriage. One star. Wouldn’t recommend..Jwh98aVersion: 4.50.2

Unless ordering pizza, app is very annoyingI recently moved, so I went on the app to change my stored address. But, no, first I am forced to choose if I want an order delivered or carry-out. (I’m not ordering at all.) There was a third choice, which was ‘change carryout’ so I tried that, which led to my stored addresses, one of which is my old address. I looked for a ‘delete’ option. There was none. I thought maybe if I tap on the address, then I would find the delete option. Nope. But there was an ‘x’ by one of the address lines, so I tapped that and was then able to x out all the address lines and then hit ‘done.’ But, alas, the old address was still there. I tried x’ing out everything again, then hit ‘save.’ But it then said I have to choose a city. So then, I put in my current city, and address (which is already on file in the app, as my 2nd address.) I hit ‘save’ then checked to make sure it worked. Nope. My old address is still there. I tapped on ‘my account’ and tried seeing if that would help. So, I tried about 4 different times, all tolled, tapping on ‘edit’ to try to ‘edit’ (really to delete or remove) my old address, but it can’t be done..StelynquinVersion: 4.23.1

Erin DrossmanI’ve had to change my review from a 5* to a 2*. The last SEVERAL orders I have ordered I have had issues with the quality. I have called and reported and was told, “okay- well, I’m sorry.” And that’s it! I look on my account to see how much dough I have and see that I have been “gifted” items that I have absolutely NOT given, or received or offered. Also, I have been adamant that they adhere to the “no contact” deliveries. But for some reason even tho I have it “noted” that I have a police K9 and to please NOT KNOCK! And leave items on porch table! Yet the delivery driver feels he/she needs to make contact by knocking- not once- but two three and four times. They are wanting me to come in contact in order to tip them. Like.......WHAT?? No! They are NOT doing that in order for me to add a tip? Which I always do when I pay when I order. We should be given the chance to tip AFTER the delivery and being eaten so that it’s genuine. Anyone can review/tip right when you place an order. This is ridiculous. I’m an influencer/YouTube and also I do reviews. So I’m trying to give you some advice. Someone is not only ripping me off, but ripping you off. Just check!.ErinDrossmanVersion: 4.42.1

This warranted a review.I’ve never once written a review before, and it’s a shame the first one I do had to be a poor one. It’s not that this app is dysfunctional, it very much works - after you get through all the difficulty of its user interface. I ordered for carryout, and figured it would give me some sort of notification as to when it would be ready to pick up - something like what Dominos does. However, all it did was send me a confirmation email, and from there it suggests I watch the “Papa Tracker.” This thing was the most useless thing an app has ever had, especially when you so critically want your pizza hot. I know it says it’s for entertainment purposes only, but there should be SOME way of telling when it’s ready. Just to add onto that, there was an opportunity to “share to facebook and get 25% off next purchase,” but when selected, nothing happened at all. I went in and checked on my pizza after I realized the Papa Tracker wasn’t good for anything, and it had been ready for over 10 minutes. All in all, the app works, but only barely. It’s a sad thing that Papa John’s has something like this to their name. Please step it up, please represent better. Papa bless..Commander-RedVersion: 4.31.1

App is almost as bad as websiteAfter several attempts to order using promo codes available within the app and getting papa Johns is unavailable I was finally able to complete my order. Attempted to track but once selected you can’t see your order anymore. Went to the past order screen and only saw half of my order with the ability to repurchase only. I needed to add condiments to my order and finally googled the store to 1. Confirm order was at the location and processing 2. Have 2 condiments added which I was unable to do so because 1.00 isn’t enough to charge. No Offer for the driver to bring and be paid cash either. There is no customer service in the app and sat on hold for 5 minutes listening to commercials with the customer service. It is your app and not the franchised store so you should be available to accept complaints about your app. Was trying to give the brand another chance after their racist ceo ruined their reputation and the app because the multiple notifications of sales on a daily basis was too much. Disappointed and if my pizza is late and/or taste terrible like the service I will be gone for good and deleting the app.App avengerVersion: 4.29.0

TerribleTo start this off, I would like to say that Papa Johns has always been my family’s choice of pizza. To say I am upset at the service and quality of the meal I received is a grave understatement. I preordered my meal through the Papa Johns app and was notified that my families dinner would be ready in 90 minutes. This was already a lengthier wait time than usual but I opted to continue to place my order as my 3 children were excited to be getting pizza for dinner. When I arrived at 8:00pm to pick up my order placed at 6:30pm I was left to wait until 9:15pm in the pick up line where I was unable to leave or get out of the que. Once I got home to my extremely irritable children who had been waiting more than patiently for their dinner, I opened up the bacon pizza and saw a black hair on one of the pieces. After throwing the piece away and thinking this experience couldn’t get any worse, I reached for the garlic butter to attempt to make my pizza more enjoyable and it was open! This is by far the worse pizza experience I have encountered and I am ashamed to have subjected my family to the poor quality of food that was prepared..Tomcat622667Version: 4.43

Points expire too soon. App ok.They changed the terms on their rewards program to allow the points to expire. I don’t have a local papa Johns, so I can only use the rewards when I am away from home. As such, in the last couple of years since they changed their program, I have lost hundreds of dollars in value. Most of that was at the start of their change in program, when they expired all of my old points. They offered me half my points back, but nearly expired them again on me before I could get a chance to use them. As far as the app experience, it is ok, but it is also very difficult to use the points. I don’t mind driving, but with this app It can be difficult to find a local location when one isn’t close or when I’m on the road and wanting to find one close to my route. I used to really love papa Johns and used to order from them exclusively when available, but this just isn’t cutting the marinara. The app and expiring points has caused me to use every other pizza place possible... and I buy a lot of pizza..DomminiganVersion: 4.48.2

Delivered by Door Dash not Papa JohnsWas the very first time ordering within the app. I just assumed that Papa Johns had their own delivery people as do most pizza restaurants. Had I known it was DoorDash I wouldn’t have even bothered ordering. I’ve had way too many problems with them to count. I didn’t know it was DoorDash delivering until I was watching the map and the drive was only 10 minutes from the Papa Johns location, when suddenly half way to my house the vehicle turned the opposite direction and drove entirely to the next city when if he’d stayed on course I would have had my food in 5 minutes. Instead I didn’t receive it until an hour later STONE COLD. When I called the driver to ask why he said his gps changed direction and he was instructed to make the other (farthest) delivery first. This is just one of the many issues I’ve had with them is receiving my food very cold and having to reheat it. My husband didn’t even get to eat before leaving for work that night because of the lateness. They need to state in the app when your choosing delivery or pick up that it will be delivered by DoorDash..Karma313Version: 4.51

Never again!I ordered a triple bacon pizza, garlic knots, and some boneless chicken wings… $43!? That’s ridiculous! Why are you guys so expensive!? You can get a large pizza for $5 - $7 at most other pizza places (and honestly that $5 pizza tastes better). My pizza from Papa John’s was OK, the garlic knots were so greasy that we couldn’t eat them, and my daughter’s boneless chicken wings were so dry and disgusting that she couldn’t eat them. About 30 minutes after finishing dinner my wife & I started getting really sick. We were both up till 3 AM sick on the toilet from the pizza and garlic knots. Then let’s not even talk about how aggressive Papa John’s is with their emails! From placing just one simple order I’ve already received 5 emails from them wanting me to rate my order, order more food, etc. I will never order from this place again! The food is overpriced, it got us sick, and I don’t appreciate being spammed relentlessly with your marketing emails! Plus your reward program is ridiculous! Hungry Howie’s gives you a free pizza with every $60 spent, Chick-fil-A gives you free food all the time… Take some cues from these other places..Gabor the Blind GuyVersion: 4.50

Delivery address needs to be wiped clearI have 2 problems with this app. 1. After every delivery order the delivery address should be wiped clear. I just accidentally ordered a pizza to the wrong address. It was an old address from when we were out of town. I didn’t see the address when I was trying to order in a hurry - my bad - busy mom of 3 not paying enough attention. 2. Second problem is once I discovered I was having pizza delivered to the wrong address, there was no information provided on which Papa John’s store my order went to. So I had difficulty trying to cancel to the order. A phone number and store location should be provided. I had to google for Papa John stores in the vacation town and guess which one took the order. Very stressful 20 minutes trying to get my pizza order cancelled and my money credited back to my card. After 3 phone calls I finally got a hold of a store that was able to help me. He voided the order and now I’m finally able to order the pizzas to be delivered to my actual address..Wareaglebeene1Version: 4.49.1

Terrible DesignHave you guys even used the app before releasing it!? When I open the app, it forces me to pick either DELIVERY or CARRY OUT. What if I am just trying to track the last order I made 30 minutes ago and see if it’s on the way? What if I am checking to see if I have earned enough “papa dough” to get a free pizza? What if I just want to quickly check what specials you have? Then, when I finally do make an order, the bar at the bottom of the screen shows the delivery address on the left, and the price amount on the right, but it’s all part of the same bar so it makes you think that if you click it, you should just go to your shopping cart and place your order, but if you click on the left side, it starts the whole process all over of asking whether it’s for DELIVERY or CARRY OUT. OR what if you are trying to track your pizza after you ordered it? All of a sudden it’s impossible to find the pizza tracker. That should be a very easy button to find. Especially when there is an active order for delivery still out!!!! So annoying to have to deal with this stupid app just to get your good pizza in my face! Please fix the thing!.FLAWED and BUGGYVersion: 4.33.1

First time using app….. never againWe’ve ordered from papa johns for years and usually just use the website. Decided to try out the app and I wish I never had. Placed my order via the app around 5:45 pm. Here I am almost an hour later with a screaming toddler and my order still isn’t ready. My husband called to check on the order as he was picking it up. They told him they didn’t have any order with that order number. So I called to try and figure out what was going on. 10 mins on hold and finally someone came in to tell me that my order had gotten routed to the call center and got stuck there. They did start on it right away (I believe) and shortly after that I al of a sudden has an update letting me know that my order was ready. Lo and behold, my husband went in and it wasn’t ready. Almost 15 mins after I got the notification was my order was finally ready. Still enjoy papa johns for their pizza but am not too keen on using the app again. Seems to be some poor communication in the system somewhere..Lilrico123Version: 4.65

*WARNING*Only use this app if you are prepared for them to constantly pester you for reviews every time you order. EVEN AFTER YOU ALREADY LEFT ONE, TWO OR TEN REVIEWS!!! They will never stop pestering you for more reviews!!! This would be ok if they ever actually paid any damned attention to the reviews and acted any sort of accordingly. Nope. Nobody is paying any attention. Maybe only robots, but no people. Not with corporate anyways. I’m guessing it’s because corporate felt they had a better profit by cutting out any real customer service and replacing them with drones who harass their loyal customers. The corner cutting is infuriating when I grew up on awesome papa John’s pizza only for them to turn into little Caesar’s garbage in the name of more profit. I could literally just lace this review with expletives all over the place and even just write a review of nothing but expletives about how far south this company has gone and they wouldn’t bother. So now I go from long term loyal customer to boycotting them because they just harass and don’t even listen. Their food has turned to garbage and they don’t care to correct it. These corporate goons are what’s wrong with America. Screw Papa John’s Pizza.TherealfirstamendmentadvocateVersion: 4.43

Never give me my order right and then management laugh at me. I will sue I swear.Menus look nice easy to navigate. BUT THEY ALWAYS FORGET MY SAUCE CUPS AND SEASONINGS. And yet I KEEP ordering… I’m addicted to the flavor. But fed up with Horrible service. Over a year I’m sure I’ve lost at least $300+ from thing they forget. I call to tel them. They say okay well throw it in your next order. But it NEVER come then either. After the backlog of sauce cups sides etc begins to build up they ignore my phones calls a time or two. Then when they pickup next, it’s like their forgot pizza tab has been completely forgot and believe they owe me nothing again. I get mad. No calls. For a week usually. Then after a long week of work… I’m very hungry. I want my favorite flavor pizza.. and I go back. Back to the abuse. Because I’m used to it. But today I’m here to tell you, its not OKAY! ENOUGH IS ENOUGH! Boycott restaurants immediately when they refuse to correctly give you what you pay for! Don’t fall into a spiraling loop like I have so many times before. Life’s to short. Get your sauce cups, Or go Buy bricks instead! REVOLUTION!!! - Eiheiheiheih!.777Bigwood777Version: 4.50.2

UX Designer not impressed.I’ll keep it short. Not able to edit a location if it is your “current location”. So I’m at a hotel, and I put the address in forgetting to add the room number. Once the location is set, you cannot edit. You have to change your preferred location to another saved location (should you have one), then edit the actual location in question now that you are not set to that location (in my case, add the room number), and then switch back to that said store after you are done? Why not offer the ability to edit your current location before you have even placed the order??? Then, they give you this nifty “Pizza Tracker”, but don’t you dare leave the app. You don’t have any handle on a current order process if you choose to leave, and no way back to this seemingly great feature. To be fair, your could go click the link in your email, but why not have it still available in the app where all this started to begin with??? Only thing about your order inside the is the ability to do it again, not to see it’s current progress. Whyyyyyyyy???? Also, getting to the cart is confusing. Is it too tough to just have an exclusive cart menu item on your bottom Nav? Is that not your ultimate goal???? Otherwise make sure you hit the left side of the persistent bar at the bottom with the total, because if you take a leap of faith and hit the right side of that bar, you are just prompted for delivery or carry out again..Cclark413Version: 4.28.0

Used to be able to order aheadI used this app about a month ago and was able to order a pizza ahead of time to pick up the next day. The last 2 times I’ve tried it will no longer let me order ahead....even later the same day, for my local store. If I choose a farther away store I can order ahead. What the 😡 So I called my local store to ask why, of course they don’t know. They offered to set my order up ahead on the phone but of course the online special I wanted (and have ordered ahead on the app previously) they couldn’t give me exactly so I had to pay $1 more AND call in to place my order when the App Store description CLEARLY states that you can order ahead through the app. Highly infuriating. I told the guy on the phone that they needed to let their management know, to which he replied, “they probably already know, but there are probably so many issues out there that who knows....”🤦‍♀️ Honestly next time I’ll pick the store that is 2 miles farther away from me, so I can actually order my pizza ahead on the app. DEVELOPERS FIX THIS OR DON’T LIST IT AS A FEATURE OF THE APP..Mom of a 2 week oldVersion: 4.28.0

Buggy as hellNeeds an interface that’s less glitchy. For instance, you get a postal code error when you sign up for an account. There’s no section to enter a postal code!.Bronnie714Version: 4.32.1

AppThe app barely works. Maybe 1:10 times I try it will it work. Especially when there are deals on. So now we have found other places to order from when vet the app fails us. Terrible for business. Last week we had 16 people over and 3 of us tried the app , kept telling all of us we had no service and to try again , so we ordered from Panago instead..Harris1161Version: 4.64

Can’t customize certain stuffI know that the pizza comes with garlic butter sauce inside the box. But no one at my house likes the butter dip. I’d rather be able to switch it out for a different dip.BoggerfacemageeVersion: 4.52

No starsThe app kept circling back, had to log in several times, kept asking for name, address, when trying to pay by credit card. Ended up using cash option and proceeded as a guest-no papa rewards yet again. This app is very poorly designed..ThrowMommaFromTheTrainVersion: 4.46

Can’t create accountTrying to set up account. Get error saying needs location address field completed. There is no place for address other than email, first and last name, password, phone number, and click old enough button. That’s it! Tried help line at Papa Johns and they said try installing again. Nope still same error Help!?.Saltbox98Version: 4.35.2

Lost Papa DoughTried to Log In but couldn’t remember my password. So I tried to reset my password but the system said the there was no account tied to the email. I tried to make a new account, but then the system said the email I entered was already in use..Gabuna MatataVersion: 4.74

The credit card function is almost always broken so it’s impossible to pay on the appWhat a terrible app. It’s very hard to navigate especially with promo codes and half the time you have to enter everything in two or three times to do it all in the correct order. The credit card function is almost always broken so it is impossible to pay on the app and it has been like this for over a year. I don’t know how anyone in 2021 has an app that can’t even except payment. Also everyone and their brother has a tracker for deliveries for Papa John’s just has a fake tracker. First of all why even bother, second of all get an actual tracker. Especially when the delivery time estimates 55 minutes and sometimes it’s actually 20. People need to know what time it’s coming when it varies by that much..GffffgiolmrwribfukfhjVersion: 4.47.1

You can never pay with your credit cardI tired numerous cards credit and or debit cards it’s be going one for month even after the apps update.SwattieALTVersion: 4.47.1

Credit card payments on app don’t work 👎Nice revamp. Credit card payments still don’t work!.AdelichkaVersion: 4.47

This app SUCKSI can never get my Visa Gold card to work. It always says the info is wrong. It is not. Not using it again. The food is GREAT. I can’t waste a ton of time trying to order and then having to phone in anyhow. It’s easier to order from another pizza place. I’ve Stopped ordering from there. You lost a customer..T LouzonVersion: 4.47

Payment errorSince the last update I cannot pay with a credit card on the app. But my account does work when I login from my desktop computer. I have complained to Papa John’s a few times about this and no one has returned my inquiries..XiekVersion: 4.47

Credit Card ErrorHave had this issue for about a year now. I have tried with multiple cards and deleting and re entering in all my card information and my address information and it still won’t take my credit card payment. Very frustrating, please fix this bug as it’s been over a year now..BrambleJambleVersion: 4.46

Credit card payment option works self onlyDecent app but the bugs associated with trying to pay with credit card are frustrating. Sometimes works, more often than not it doesn’t..Speedy222Version: 4.46

Unable to proceed after adding cardUnable to proceed after adding credit card. It keeps on saying invalid card information..BhanuPrakashNVersion: 4.46

Online payment functionalityOnline payment functionality seems to always have errors with processing payments. End up paying with cash....having the payment placed on the credit card a few hours after delivery and then debited back a few days later..D-go YYZVersion: 4.46

Not workingSpent ten minutes setting up and ordering for the app to tell me I have no connection to the internet, which isn’t true. Deleted and ordered from Panago instead, good job here people..MtnwolfVersion: 4.46

Stop askingKeep asking me to review.OmarpixVersion: 4.46

Needs improvementDecent app, however the customer service chat is not optimized for mobile and there is no pop-up confirmation of delivery address. Even Starbucks has that! Do better.Tinmar537Version: 4.46

GarbageI have wasted so much time trying to place an order. Delete..Vancity29Version: 4.46

First time didn’t workLoaded the app because we got a flyer in the mail. But it only has an option to “Log in” not create account on the app...? I can’t log in without an account I guess. So, unfortunately I deleted the app..Original HeyguyVersion: 4.46

Wont accept my correct postal codeDumb app.ShushshahVersion: 4.45

App rejects my CC every time for no reasonApp rejects my CC every time for no reason. Fix it cause it’s dumb.CrappyappfixitVersion: 4.45

Accessibility with VoiceOver is reduced in this versionHi I am extremely disappointed in this version of the app. The accessibility with voiceover is significantly reduced and it took me almost 20 minutes to place a simple order tonight. Please follow the proper accessibility conventions that Apple has published so that people who are blind can use your app effectively once again. Otherwise, I will be looking for a new pizza supplier..VoiceOver accessibilityVersion: 4.47.1

Orders don’t go throughPlaced 2 orders, both orders didn’t make it to the location..GcaycutaaVersion: 4.75

The app is ridiculously Hard to useThis app is useless. If my kids hadn’t been so hungry we would have driven 20 more min to McDonald’s. There is no rhyme or reason to the menu with no indication where for example a ham and pineapple pizza would be located. Erasing my order 3 times, having to re-enter the same promo code a dozen times for 2 pizzas then had to delete the orders that did not have to promo code attached to them. This process took 40 min to order 2 pizzas. Not again I am afraid. Not until this app is rebuilt from the ground up..I am BarberVersion: 4.74

Too buggyExtremely buggy, no need to name specifics with how bad it is.I’d use the website but it’s somehow even worse on mobile. At least their competitors have working apps.JerryMaineVersion: 4.74

No goodWill not let me check out with promo codes..CjrkfnfVersion: 4.74

Fix this app.I’ve never been more annoyed than using this app. Delivery drivers showing up to wrong addresses and calling me to find me. My address is perfectly clear in this app. Along with the correct postal code..DwPowerVersion: 4.73.1

Meh.App barely ever works lol… Everytime I add a presaved address, it changes it to the stores delivery address??? Just a huge hassle.Bence JooVersion: 4.73.1

StupidTerrible service. I ordered a pizza through the app, waited an hour and a half and after a call to the pizzeria I was told that they did not receive the order. When I asked for a refund, I was told that I had to solve this problem myself through the bank.KarakozofVersion: 4.73.1

XL Large 4 topping specialThe pizza was definitely over cooked to the point that the pepperoni edges were burnt and the crust was hard. Unfortunately I did not know about their “guarantee” program of else I would have immediately called back..DaRedFox1Version: 4.73

Coupon does not workCannot apply coupons and some special orders are missing in cart.LittlerainysnailVersion: 4.72.1

Doesn’t recognize my house nowI have been using the app for years and for the last 2 years it will not accept my address for delivery even though there are 2 within a 10 minutes drive from us! I’ve been ordering elsewhere, they at least recognize my house on the Main Street I live on..Rin.a4Version: 4.72

Can’t reset the passwordWhen I click reset password, it emails me a link which is good but when it brings me back to the “forgot password” link or sign in. Lol. Infinite loop..Hogie75Version: 4.72

New update is driving tons of errorsWell done. Well done. It was working so you “fixed it”..The real LKVersion: 4.72

Cheap Skates on Garbage PizzaWould buy this originally for my son loved the pizza quality loved the deals on it as well. Our local stores were bought by East Indians who could’ve seen that coming, now 8 months later and since the deals and the quality of the product is in the toilet. Surprise surprise. Going to be ordering from dominoes from now on..Wants to play Harry PotterVersion: 4.72

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