Jimmy John’s Sandwiches Customer Service

Jimmy John’s Sandwiches Positive Reviews

One of the BEST food apps out there!I used to order food on an app and usually stuck to pizzas, but after frustrations in trying to build custom orders that wouldn’t save to the next screen so I had to start all over, and discounts listed on the site that many times wouldn’t work at checkout, I had always thought of finally trying something different. Friends had recently needed me to order subs since I was the one who had my phone handy, so I quickly set up a free Jimmy John’s account, ordered for everyone, easily clicked to redeem the listed daily JJ’s discount deal, and everything went quickly without any hassle. A week later I received an email & app notification for a FREE sub of my choice reward for my birthday! And I also get their periodic notifications for other really valuable deals. ($5 off $20 order, etc - almost like getting a sandwich free!) Jimmy John’s has nailed convenience & great customer service with their app! Super easy to navigate, very detailed menu descriptions so you know exactly what you’re getting, VERY simple to customize each sandwich and other items, and once you place the order, you feel confident in the process because you get an immediate confirmation email and phone notification letting you know the store received the order. You can click to pay with cash, card, and Apple Pay, and you can choose to add a delivery driver tip right into the total if you’d like. And the orders have all been 100% correct when they’re delivered! Definitely for my friends & I, Jimmy John’s has out-pizza’d The Hut!.Feral Cat DVersion: 4.17.0

Jimmy Johns Review as a longterm customer going on a decadeHello everyone im heard to tell the good and bad about jimmy johns i dont jump on bandwagons for people so my throughts are my own no one else. I order jimmy johns atleast 2-3 times a month on average sometings more show i like there sanwinches if i didnt like jimmy johns i wouldnt order there awfulton right so now you know the good part now for the bad. jimmy johns claims freaky fast delivery atleast in my area i had to wait over an hour for my food to come at times so be aware there really busy on the weekends if its more than an hour call the store and ask for the general or regional manager to see if they can possibly give you the order for free or next order for free. i personally had to do this a couple times my store manager and employees know me really well because i order there alot so the wanna keep me as a customer so they usually do as i ask. final thoughts jimmy johns has great food but delivery times need to be better..OGArchmagusXVersion: 6.2.0

Makes it simpleI open the app, click my freaky fast delivery, and it's at my door step before I can lock my phone. Love this app.... sometimes they forget to read your special instructions though, not the apps fault though. Jimmy johns should alter their software so that the instructions are printed in bold and up by the order, rather than at the very bottom of the super long ticket. This would make it easier for the employee to identify and apply the special instructions, instead of missing or overlooking these significant specifications given by the customer. This will save jimmy johns a small fortune. You will be Minimizing order remakes, which cuts back on waste, minimizing the amount drivers have to re deliver food, cutting down on wasted driving time, and minimizing costumer neglect complaints in response to a very common reoccurring mistake, which increases likelihood of return business. Your customer took the time to type those instructions. When they are overlooked or "ignored" (as the customer will perceive this) then your customer feels like they wasted their time, now they are wasting their money, and that the service provider (jimmy johns) does not appreciate the customer and the customers business. This being not the case, just the customers perception, can cause unfortunate circumstances leading to loss of business, loss of future business, and bad publicity for the service provider amongst the customers associates and affiliates causing more loss of future business. Super easy fix, just move the placement of the note on the receipt/ticket so it's less likely to be overlooked... cause I'm tired of my order getting messed up..TheGameBoy101Version: 3.6.0

Jimmy Johnson GobblerHello my fellow jimmy gobblers. I’m Zachary from Jacksonville florida and Jimmy Johns is my favorite edible thing on the planet earth. You name the sandwich and I’ve had it multiple times. It’s hard to pick my favorite but I just love having the worst breath so I typically get the tuna Tom with extra jimmy sauce on my buns mmmmm yeah. I’ve been in rehab multiple times for over eating jimmy and my life has gone to complete financial ruin. My parents cut me off and my girlfriend left me because she found me making love to a number #12 with extra mayo (for lubification purposes). All in all I feel like my jimmy johns journey has just begun. And it can for you too. This app changed my entire outlook on life. I have the full menu Infront of me 24/7 and can have it delivered to me instantly. Some may call this reckless but I call it living life to the fullest. Take care and stay hungry..ZachfromJAXVersion: 6.5.0

Great, except for…I am a long-time order-er of JJs sándwiches using the app and I usually get Freaky Fast deliveries that are accurate and delicious. This past time though, I experienced an unusual issue that JJs as a whole company needs to address in my opinion. As part of my last order, I added a 22oz fountain drink, which I have done with no issue on previous orders from this location. However, this time around, instead of getting the correct fountain drink, I got a 12oz CAN… When I talked to the restaurant about it, they acted as if it was correct to make this swap. Indeed, according to their receipt, it makes no mention of my drink being a specific size other than “(med)”. According to the individuals at the store that I spoke to, “med” apparently means can or 16 oz…. This is an issue when a customer is paying for a larger amount of beverage and gets less for the same price. I will not be giving JJs as much business in the future because of this bungled customer experience..SchecterheadVersion: 6.4.0

Everything is great except for one important thing:I usually don’t take the time to write reviews for anything, let alone petty ones like this, but I just wanted to say that this app is great except for the fact that it tells you your sandwich is ready ONE HOUR LATER. I ordered my sandwich through the app (so I could get rewards) and sat in my car right outside the Jimmy Johns waiting for the app to notify me when it would be ready. 20 minutes passed. 30 minutes passed. Still no notification. Finally I just tried calling because maybe there was a mistake. The girl told me, oh yeah your order has been ready for the past 20 minutes and I could get it in the drive-thru! Frustrated that I had wasted so much time and I was late to an appointment, I pulled in and got my sandwich. Then an hour later, I get a notification saying “your order is ready to pick up.” I know it’s such a little thing, but it’s also the most important thing! Getting the sandwich quickly 😒 Please fix this part of the app or I’ll probably just end up deleting it..4688323888Version: 4.12.0

Would be a perfect app, with a couple small tweaksI order from Jimmy John’s a lot. As in they will likely do a wellness check if I don’t order anything in a couple of weeks. Lol. I honestly love the app, and it’s super easy to use. The only reason I didn’t give 5 stars is I think there are areas that vould be improved. (1) I desperately want an “on-the-side” option for the oil and vinegar on my sandwich. Sometimes they put on way too much (practically running down my arm) and other times it’s barely sprinkled on. And sometimes, it soaks into my bread and so my bread is soggy. If I had an option to have it on the side, it would make more experience so much better. (2) We frequently order box lunches, but there is no way to save box lunches as favorites, so we have to re-enter the same info and same customizations every time we order. And it would be nice to be able to go to the full sides menu (and not just drinks) from the sides menu in the boxed lunch interface. (3) I’d like a way to confirm that my order arrived as ordered. Far too often, I’m missing something or I get the wrong sandwich or even order, and it would be great to be able to provide that feedback to the store. If my order is completely wrong, I call the store. But if it’s something small (left the cheese off or forgot the Kickin’ Ranch), I’d like to be able to provide that feedback so the store can see how often orders are wrong. Calling the store every time something is wrong with my order is a pain, but I’d like the option to provide feedback. I would think the stores would find this useful too..CotdgirlVersion: 6.2.1

Some times freaky fast, sometimes freaky slow and smells like weed.Jimmy Johns won’t let you order deliver half the time, you instead have to order through door dash, which costs more, then door dash says Jimmy johns is doing the delivery so they can’t give updates. Instead I have to call the restaurant. I’m in a wheel chair and not able to leave or drive places. Delivery of goods has become a big part of my life. Jimmy johns restaurant is 7 minutes from my home, sometimes I get deliveries within 15-20 minutes of placing the order. Other times like today it’s been 1.5 hours since I placed the order, and 40 minutes since Jimmy johns said they were on their way here. I still haven’t received it yet, but I’m willing to bet that the entire box smells like weed again, or is covered up with a ton of axe body spray as that happens to try to cover up. I honestly think it’s just one employee that goes and hot boxes every time he had a delivery to do, but it’s getting pitiful.Tyler91610Version: 5.0.1

Great App! Spotty Service.Nothing really wrong with the app. It’s pretty straight forward and easy to use. Its mostly been issues on the store’s end that I find a little frustrating. I know that businesses like Jimmy Johns are struggling to find help and so I completely understand if my order takes longer than it should. I’ve seen the store across the street packed with customers and only one person running the operation. That being said what does bother me is when I place and order and I don’t receive a notification that it’s been completed. I usually give it a little extra time because I know how busy they are, but when I get there and my food with fresh ingredients is sitting out for god knows how long, that’s a bit irritating. Ive received notification telling me my order is ready for pick up hours after I’ve digested my food. Other than that, I’ve had no problems..GoatMan319Version: 4.17.1

Freaky great experienceIve never had a mistake with my order, a neat thing is if you order a lot at my location they bring up your things in a box rather than a plastic bag and all the drinks come in cups rather than bottles!! its cute and gives me a way better experience. the process of adding or taking away is really easy, and the delivery is great. it comes really quick, nothing ive ordered has taken over ten-fifteen minutes before and the workers have always been really accommodating when bringing it to my house. the rewards system is also extremely easy and something thats fun to look at and really easy to redeem also!! this is by far one of the best food apps out there definitely beats the McDonalds app with the rewards system then the daily app deals that sometimes have lots of issues in-store. this app is great and I will continue to use it!.Darksbane7Version: 4.6.1

Order lunch from the car!When I get in the car after morning appointments, I can place my order and have it waiting when I get to my office. it rocks! I do wish it was easier to set/edit favorites and defaults, but that’s secondary to getting my lunch freaky fast!I use this app all the time when I can’t get away from my office for lunch. When the morning meetings or court appearances run late, I can order and charge to my credit card in less than a minute, and lunch is at the office when I return. If I’m driving, I can literally repeat my last order while stopped at a red light. It has not flaked or erred even once in over two years of use. I wish My Favorites or even My Past Orders could be accessed directly from the main screen. Otherwise, perfect, and I wish all my other apps were as easy & effective..BerryvilleVersion: 4.12.0

Mostly great but need some tweakingDoesn’t notify me when it’s arrived, several times it was sitting outside for long periods of time because I didn’t receive the notification that the order was delivered. I get the order has been received notification and the out for delivery notification but not that it ever arrived. Also there is a coupon right now, today going on, SAVEON2, I tried to use the coupon today, excited to save some money. It has buy one get one free but when I go to the total each sandwich is about $6($5.99), but it only gave a discount of three dollars, that’s only half of the total of one? The app is the issue not the service nor the food please address these issues, so that Jimmy John’s doesn’t get hurt where it counts right now. Thanks so much for all you do, huge fan,LOL! T.ConfusedProVersion: 4.12.2

A well developed app for a great sandwich shopHaving to download an app to order food from a shop usually makes me cringe a little in fear of the user experience. I have come to expect terrible apps that aren’t intuitive, designed by people who don’t really know how to develop apps, and deliver more frustration than food. BUT—- That is not the case with the Jimmy John’s app. If I know what I want, I can launch the app, select my sandwich, and checkout, in less than 30 seconds (🤔 freaky fast). And that’s not because the app doesn’t offer lots of options and features. It is just well designed, easy to navigate, and doesn’t crash!!! I’m a huge fan of Jimmy John’s sandwiches, and the app is as good as the food (and the company that makes it). Bravo JJ! 🥳 You are an example of how to do it right! 🏠🚙💨🏬 🥪🥖🍪 😋.Neil N.Version: 6.0.2

So usefulI love Jimmy Johns and this app is literally so useful. I never write reviews for things and I usually think it’s irritating when I get the pop up but this is different. I eat there so often and the rewards program that come with this app is unmatched and so generous. It also makes ordering so convenient, you can add names to the sandwiches and customize everything in a very easy and clear way, and you can even add a cash option to pay when you arrive/ the delivery arrives. I have used this account program since I was in highschool, and the app just makes it so much better. They do occasionally send push notifications but it’s always just really good promotions or reminders of rewards I have on my account to redeem and I never find it bothersome. Literally highly recommend..AnimeqweenVersion: 4.9.0

MehhhI want to take a moment to share my appreciation for Jimmy John’s. The service is always exceptional, and I love how quickly my orders are prepared. Your team is consistently friendly, and I really enjoy the thoughtfulness behind your promotions. However, as a vegetarian, I find the menu a bit limited. The veggie sub is tasty, but it can get repetitive since there’s only one option available. Additionally, when subscribing for freebies, I’ve noticed that none of the offers are geared toward vegetarians. This makes it difficult for me to take advantage of the promotions, which diminishes the value of having the app. I believe there’s a great opportunity to expand the vegetarian offerings and make the freebies more inclusive. This would certainly encourage more customers like my family to visit more often. Thank you for your wonderful service, and I hope to see more variety for vegetarians in the future!.Davey44Version: 6.16.2

On time deliveriesSince most deliveries are done through door dash and ubereats with other gig deliveries apps, this is my opinion and my opinion only. There is really no point on complaining about delivery. They are done by gig drivers who have the option to accept or reject the offer. If there is a $0.00 tip (personally I don’t see it as a tip, more of a service fee, gas time and traffic) door dash and Uber eats offer around $2.00 to go up to 8 miles during heavy traffic which can take up to 30 minutes. Would you work for $4.00 an hour. And out of that $4.00 an hour, subtract the never ending price of gas rising. Would you work for free to deliver food for a person who has said you didn’t deliver their food after you handed it to them. Do you now understand why I personally won’t except offer under a certain number..KellyBlueVersion: 6.5.0

Location bugSo I made an online order, and I specified Cedar Ave as my location. I remember specifically choosing this location. But when I placed the order, the app just magically decided to change the location to Buckley Rd without me realizing. I ended up driving across town and spent 30 extra minutes getting my sandwich because of this bug in the app. What a horrible, awful, terrible experience. I should give 0 stars. This is one of the worst things your app can do. I may as well order my food in person instead of use this garbage app. Thanks for wasting my time. I was on an older version, there was an update available. Still, this should never happen. This issue should never get past QA..Vince5335743246775Version: 6.19.0

Excellent sandwiches but tracker doesn’t workI love Jimmy John’s sandwiches and the app is easy to use. The only problem I have is that the “order tracker” really has no correlation for when the delivery is actually going out, or sometimes I will have enjoyed my sandwich an hour ago and get a notification that it is now out for delivery. Delivery to where? My intestines? The first time I thought maybe I was getting a bonus sandwich but alas, it was simply an order tracking malfunction. As someone who is in meetings often and also has a dog who barks at the door, it’s helpful for me to be able to track orders accurately so I know when to put the dog away, etc. before the knocking happens. If you’re going to have an order tracking system, then you might as well make it work. Otherwise all good here!.Praeda BelliVersion: 6.3.0

Great sandwiches!I love the the ease of placing an order and navigating the JJ’s app. I only found out a couple of weeks ago that their rewards program is a buy and get a surprise reward. I’ve used a lot of rewards programs and this isn’t one of the best. There’s no incentive to keep buying as your chances of getting chips as your big reward, are much larger than getting a free sandwich. I also recently noticed their prices went up. As far as the service goes, it has been nothing but stellar at the location near my job. Everyone is friendly and if I ever need to change my pickup time, they’re very understanding & accommodating. All in all, not so great rewards program, getting pricier but awesome quality and service..CtrlaltaloVersion: 6.10.1

Love this App! One more thing to improve it, thoughThis App has improved greatly since it first came out and I appreciate that and use it more often. One last item I wish you would add (that other companies have and you don’t) is some sort of communication to the customer when the order is ready so that all I have to do is show it on my phone. Because there’s no email or message from the app, I had to wait in line for awhile and prove that I had indeed placed this order. Also, could you add fingerprint for opening the app? I have to look up my password every time I use it; that’s a pain. Ordering and paying from the app is a breeze and I love that. Thanks, Jimmy John’s for a great menu and convenient app. I’ve told many friends about it..Firecracker7Version: 4.4.1

Awesome food and staffWe always try to shop and dine local… thou JJ is a chain their staff is local with that great neighbor feel! The staff at the Oskaloosa location have always been helpful, friendly and pleasant. When I have had a question they took the time to help me with a pleasant attitude. Today I spoke with Kyle on the phone about my online order before I placed my order… thou I know they were very busy (I could hear all the commotion and talking in the background ) he took the time (with a very calm and pleasant tone) explaining his answers to my questions. I have ordered several times on line (as well as in store purchases) and I have Always had a pleasant experience with the staff. Delivery or not? We have ordered on line and in store… Their delivery times are Fantastic! (Don’t waste hour money on another delivery source!) This store is Fantastic on time from ordering to delivery! Order to my door in less than 25 my door in less than 20 minutes! Now the food! We had gotten used to going to “other” sandwich shops and made the mistake of ordering at JJ the same way we had at those other places 🤣…🤣 ordering double meat just to have enough meat and not all bread and veggies🤣🤣 (you know what I am saying😳 WELL… we only did this once! The young man looked surprised at our request but did it as we asked…🤣🤣🤣well needless to say we had enough meat on one sandwich for 2 1/4 sandwiches 🤣😳🤣 The sandwiches are always amazing!!! Just the right amount of veggies to meat and cheese ratio! Their mustard and peppers are top notch (but if you’d not one who likes heat I would recommend avoiding the peppers😁) Right now they have a Zesty Turkey sandwich and the pickled onions are awesome! I hope my review helps with you in deciding on who is making dinner tonight! Hands down Jimmy Johns!😁❤️ Your team Rocks! Thank you!.TedenholmVersion: 5.1.0

A couple annoying "features"I'm mostly satisfied with this app, but there are a couple kinks that need to be worked out. 1. If I enter my password incorrectly, I get a prompt that says "Network error occurred" instead of the standard "Your password was incorrect" or something to that effect. Those two statements are completely different and may detract users from trying to log in again if they believe something is wrong with he network. 2. Why give me an option to pick which Jimmy John's I can order from if it defaults back to a specific one anyway? This wouldn't be a problem except that there are two JJ's 0.5 miles from me, one is open 4 hours later than the other, and the app defaults to the one with the earlier close time. I have no problem calling to place an order at the JJ's that is open, but it renders the app useless to me after 11 PM..OctoboxesVersion: 3.7.0

Good, But.....I just picked up my order. Two comments: 1. The sandwiches are always great tasting. Having said that, the bread for my Little Jimmie was extremely dried out. I’ve kDuring the shelter time, we have been eating JJ’s sandwiches at least once a week. Having dried out bread definitely lowers the enjoyment. 2. Trying to redeem rewards is an exercise in frustration. I selected my reward to redeem it and then preceded to the rest of my order. The redeemed reward shows at the top of the screen but when I try to checkout, I get a message that the reward is invalid. I backed out and tried it three times and got the same response. The employee at the store helped me and we finally were successful, but even he had problems with it. It should not be so confusing. It is very definitely not customer friendly..Dh109Version: 4.11.2

Be careful prepaying and tippingThe app is a good idea, it’s handy and works well with orders. What I don’t like is the fact that you can no longer save favorite orders, if it’s meant to cut time and make ordering faster and easier then why remove that option? I also didn’t like the time I’ve ordered and the driver dropped off my order at the guard-shack w/o calling me. I called to check on my order and was told the driver had returned to store already, when I asked about my order and why no notification I was told his phone didn’t work so he just left it there. I didn’t appreciate that at all considering I had already paid and tipped him. My food sat there for 45min and my break was nearly over by the time I got to eat..Love the Lords Grace!Version: 4.1.1

Great Subs & Good Value $$$My wife and I have been customers of this Jimmy John’s since it first opened. We are always pleased with the product we get. Jimmy John’s quality is second to none and their pricing is reasonable and good value. Their meats and cheeses are top shelf. To me, what makes a GREAT sub is the roll. And, at JJ’s there rolls are the absolute BEST. In fact, we sometimes just go there and buy rolls to take home for dinner. They make great garlic bread when we have pasta. Now for the staff. Never, Never have we encountered a negative experience with a staff member. Last, but not least, the speed in processing your order is at warp speed. We need more JJ’s locations especially in the northern part of Forsyth County!!!.Billy-9761Version: 6.0.3

App is mostly great, but needs customer supportThis app is great and easy to use for the most part, but there is no way to get support for orders or issues. I have ordered delivery several times and it’s good about 75% if the time, but they often forget items, or deliver the wrong items. One time I ordered and they delivered it. There is no customer service support in the app at all. No way to report issues and no phone number. If they just added a way to get support or submit order issues in the app (like, them not even delivering ordered items), then this app would be great. But the way it is now, if you submit an order for delivery, you just have to hope they get the order right, and if they don’t then you’re out of luck. Otherwise this would be a 5 star app..SurfnscienceVersion: 6.12.0

App is buggy, can edit or delete saved addressesThis app is constantly having issues not allowing Touch ID to allow access. You also cannot edit or delete previous delivery addresses. I had one address in and it worked forever. Now it says a store cannot be found for this location. I entered it in again exactly the same and the second one works. Unfortunately I forgot to put in the suite number for my office. I can’t edit it and had to start a 3rd address. The problem now is they all look identical on the address selection page. It only shows part of the address and you can’t see if the suite number is on the address or not. If you would be able to edit and delete addresses, all of this would be remedied. I just want a freaky fast sub and this really slows things down..RiderdoeVersion: 4.0.1

Freak YeahThis app is a great way to obtain my regular dose of sauce from my bean bag chair at home. They offer lots of the sauces. Ranch, mayo, mustard, oils, and that other sauce that looks kinda orange (that special sauce) are just of the few necessary sauces I must obtain to breath air. And I can get them delivered to my house! I also like the two Js on the logo. They are totes cute. I don’t know what they stand for though. (I’d like to know Jimmy) As I conclude this document I’d like to thank Drew Brees for being a part of this and I would like to thank Kanye for making some inspirational songs for me. Goodbye my fellow man. (Jimmy, if you read this, it is too late. I’ve died and THEY are coming. It is time. Unleash the ultimate warrior! Don’t let THEM win. Please, the fate of sandwich is in your hands!).Rowen "Jimmy John" LloydVersion: 4.1.1

An accurate ETA would be niceI order through the app from two different locations, my house and my office. When you track an order through the app it gives very vague updates. It’s “order received”, “out for delivery”, and “eat”. You don't get an actual ETA on your food. I have had orders from the location by my home arrive in 15-20 minutes, but when I am at my office, they have sometimes taken almost an hour to arrive. The food is good at both spots, but typically the only reason I choose Jimmy John’s over others is because it is fast. It seems to me that giving an accurate ETA would be very helpful here. I have stopped ordering from my office because I can never be sure if it will arrive within my break time. If I knew it would, I might order more..ShubterdayVersion: 6.1.1

A very usable app butI am overall very pleased with this app. I am blind and use the app with voiceover. My big complaint is that somehow the pick up and delivery buttons are mislabeled with voiceover. So I have to remember that when I want something delivered I need to hit the button that says pick up and when I want to pick up I have to hit the button that says delivery. if this were fixed it would make my life easier and also the lives of many other people who rely on voiceover easier. this app is quite usable though and for that I am grateful. Please continue to keep voiceover users in mind as updates are rolled out! We love Jimmy John’s too..AngellissaVersion: 6.8.0

Great App, reward program garbageI eat JJ’s all the time, use the app when I do; app is great, never miss an order; decent interface; accurately finds my location; the only issue I have is how many sandwiches I’ve caught and the only real rewards are a free bag of chips, stop advertising this aspect of the app; it’s not why I come; love the food! The badges too, it’s just marketing crap that doesn’t move the needle; keep you food good; your service good and overall product worth it and we’ll be back every time! the app is the way to go when ordering; would recommend if you improve; make it more personalized and allow me to create a profile and save my food choices and customized orders, you can keep the rewards!.Michael David CoVersion: 6.1.1

Not VPN compatibleThis app basically does what it says it does but it has room for improvement: — it’s impossible to log in to your account if you have a VPN on. This is not a technological limit. — repeating last orders is really convenient, UNLESS you regularly switch between multiple JJ locations. When placing a repeat order, you can edit the items ordered, but you can’t change the store location. — sometimes order status notifications occur very late. (Like leaning my order is ready after I’m pretty much done digesting it.) This seems to not be consistent across stores, so it may be a matter of employees not immediately updating the system when the order is ready to pick up..AlpacaLipsVersion: 4.17.1

App has history of bugs that make it unusableThe app has worked in the past and is easy to use, but has bugs that make it unusable at times. Currently when you select an address for delivery the app gives an error message stating “a network error has occurred”. This happens on the cellular network or local WiFi. This error is endemic of similar bugs in the past which make the app unusable as you can’t move past one error or another even after rebooting the phone or restarting the app. When it works it’s fine, but on several occasions over the past year or more I have experienced bug issues which make this app one I would not recommend..FgyrsfhVersion: 3.8.1

Dig Freaky Fast!What’s not to like. Excellent app technology. Good eats. My appreciation to all the employees who make it happen to serve our communities. We (I) too often take for granted our abundant food supply and now the added value of home delivery. I believe is the restaurant business as a symbol of our freedom and prosperity. Don’t ever let anyone sway your opinion of this great free market system. She creates solutions enabling people of all backgrounds to attain their dreams. JJ and all small companies are the backbone of our economy and adds convenience. So let’s all tip generously based on our means. Thank you for the wonderful service and value. Blessings to JJ Corporation and each and every employee..Cantus50Version: 4.17.1

Great App….butI’ve used this app for a year or so and for the most part it works very well. The ordering & paying works really well…the rewards, not so much! I use this app to order so much that the employees know me on a first name basis, however, when I hit the rewards button it always tells me I’m one order away from a reward. After my next order, it still says I’m one order away. I get messages saying “Suhweet you earned a free 8” original sandwich “ but there is no way to redeem it & it does NOT show up in my rewards either. What gives?? The free sandwiches in the messages need to show up in rewards so they can be redeemed & the same with the number of times you order. Don’t tell me I’m one order away from a reward & then not give it to me!.FunchapVersion: 4.17.1

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Jimmy John’s Sandwiches Negative Reviews

Out of everything is the new trend?Went to the Far Hills/Centerville location to pick up dinner on the way home. I’ve been going since 5:30 this morning between work and running errands for an elderly loved one so I didn’t want to go home and cook. Placed an online order and when we got to the location we were told that they were out of lettuce and tomatoes. That was “ok” as we didn’t order them on our food, so we sat down to wait. The guy who I’m assuming was the manager (red shirt) hollered over at us that he was sorry but he was out of onions too. We did order extra onions on our food so we had him cancel our orders (my husband ordered separately from me). We were sitting there contemplating ordering from another location and my husband asked the manager if he would call over to the restaurant we were going to order from to see if they had all of the ingredients and he basically told my husband to make the call himself. Terribly rude. You’re inconveniencing us by our having to go out of our way to purchase from your establishment, the least you do is have the courtesy to call for us since you said you do it all the time because you’re constantly running out of things (should tell you something about his ability manage the restaurant). Anyway, this was my go to location when i wanted Jimmy John’s. After tonight I’ll be ordering from Jersey Mike’s just down the street..Heatherfeather99Version: 6.17.0

Jimmy John’s is great, the app needs improvementI order Jimmy John’s a few times a month, mostly for delivery but sometimes pickup. My experience with the delivery side of things has not been stellar. There is no way to track the order using the app, the company just sends notifications to your mobile phone. I also had an incident where the delivery person took my order to a completely different building and luckily we were able to resolve the situation on the phone but it caused a significant delay and I’m not sure whose hands my food was in before it got to me since the delivery person left the order with building security of the other building. I feel like if there was in-app tracking, it could have prevented this situation or helped resolve it more quickly. I also don’t like that there isn’t a page for customer service in the app. It would be nice to have a way to communicate any issues or comments or compliments through the app. I also dislike that the delivery person and customer get access to each others personal mobile numbers opening them up to potential unwanted contact. There should be a separation in my opinion..AnonymousTiger098Version: 6.7.0

Uber delivery & Bad Rewards SystemI had my order delivered by an uber driver but wasn't informed of this until the driver continually knocked on my door to get a response when I'd indicated the food should be left at the door. JJ drivers knock on the door and leave the food. Uber drivers have to see someone. I thought maybe the local store had staffing issues but it looks like other JJ stores are using uber also. Not cool. The "delivery fee" (which doesn't go to the driver) was a convenience tax. If I wanted someone who didn't work for JJs delivering my order I would have used doordash. If JJs isn't hiring delivery drivers any more they should drop the 'delivery fee'. The new rewards system is as useless as a lot of other rewards systems where points = dollars spent and it's never to the customer's good. Spending $150 to get enough points to get a free sub is not a wish I'm granting JJ since I won't be buying from this establishment any more. Pity the one star reviews don't reflect accurately on the apple store. Lots of corporate entities getting away with murder, looking like 4+ star apps but hiding all the reality check 1 star reviews. (Looking at you, Kroger/Harris Teeter)..ΝικηΑθηναVersion: 7.2.0

No “whatever” at store causes me to constantly rebuild my favsWe order a lot of Jimmy John’s for not only our family but also friends and our kids friends who are over often. This has happened at least 5 times but randomly when I try to order a favorite, it will not add the sandwich for the favorite because of something the store is out of that isn’t even on my sandwich. Today it’s “ranch seasoning.” Ranch seasoning isn’t on a beach club or turkey Tom or anything in the favorite, but when I try to add favorites the order, it doesn’t add the sandwich and I get a message saying “No ranch seasoning is not available at this location.” This is the message verbatim with the double negative. The only way I’ve been able to fix this is to delete all the favorites and recreate them again manually. Jimmy John’s is losing business over this. Today I’m trying to order lunch for 6 people but decided to go with a different restaurant because I don’t have the time to recreate the favorites or tap in everyone’s order manually. I recommend Jimmy John’s hire better app developers..ImpalanatorVersion: 6.17.0

Order history, Gone. Poor navigation, poor transparency.So, for the most part I am satisfied with the service and food. However, the website at least is pretty poor. How about Main menu or even menu instead of start over. It really infuriates me to have to refigure out how to start my order especially if I haven’t ordered in a while. Or, or, my order history has been deleted! Why would you do that? You probably explained in that email that was sent out but still. Then, when ordering, it’s impossible to confirm your details. It’s like, well I hope this is right lol. You can’t check to see which address you’re having it delivered to before checking out, heaven forbid you order from different places on different days. Why?! Why would you do that? Almost every other business does this lol My store does this lololol. You tell us which store it’s coming from umm great. This is more in reference to the repeat order option which was useful until the aforementioned history was deleted..Md278Version: 4.12.2

Already deleted AppI installed the app this morning and deleted it this afternoon. I ordered through the app for our local Jimmy John’s, (Kirksville, MO.)and selected the “as soon as possible “ time. Twenty plus minutes later, when I arrived and asked about the order, they said they would try to get to it in 15 minutes or so, after they had taken care of everyone in the restaurant. The manager wasn’t particularly pleasant about it either. Meanwhile, people who came in after me are getting their sandwiches. What’s the point of the app? Forty minutes to get a sandwich? That doesn’t meet the threshold for “freaky fast” in my opinion. I ended up canceling the order because my family was planning to meet there for lunch. Schedules didn’t allow for an indefinite wait. We ate at McDonald’s. I would have far preferred Jimmy John’s, but after this experience it’s off our menu. Unless we’re in a different town, maybe. Anyway, I hope you have better luck than I did..Duke artherVersion: 6.11.0

So SoOver all it is a good app… biggest draw back is that it appears you can only use a gift card if you enter it at check out. But you can’t use the gift card unless the gift card covers your entire balance. Hard to believe that in 2023 Jimmy Johns lacks the ability to handle split payments or store gift cards. I tried to use a gift card twice over 5 years, you pretty much have to call in your order. Prices are too high to cover a standard gift card and staffing is low so dumb you have to call and order…disappointed that it has been years with out any change. I am giving away any future gift cards bout as useful as toilet paper. Also your favorites don’t tend to be usable at different locations. You have to enter you orders frequently instead of just adding to cart. I can look past the staffing as they are no longer freaky fast… but the programming makes no sense!.SweetmamajaneVersion: 6.9.0

Not impressed anymoreLast year I was ordering JJ’s at least once a week, sometimes twice a week. But over the course of the year the quality of food slowly went down so I stopped ordering. I always loved how quick I got my food and of course I loved the food for a while until things started being missing or they threw it together like a toddler made the sandwich even during non-busy lunch rushes. So fast forward to now and I decided it sounded good and it’s been about a year since I ordered. They’ve now decided to outsource delivery to Uber Eats. Who NEVER pay attention to my directions on how to find my apartment so half the time they go to the wrong place. Nor do they read where I’ve asked it to be left at the door and then knock causing my dog to bark and me to have to jump up immediately while in a meeting. Unfortunately I have to delete the app and stop ordering from them again..Sick&Tired of useless appsVersion: 6.14.0

No order tracking, reallyI love Jimmy John’s in general and also think the ordering part of the app is really well done. However, it took me a long time to figure out how to track my order - it’s like 4 clicks deep in your account settings. Then once you find it, the tracker doesn’t refresh in real time. You have to back out three steps all the way into account settings and go back in to your order details just to get an update. Why isn’t there an easily accessible order tracking screen? Then the only tracking you get is: 1. Order placed, 2. Ready for pickup. There’s no time estimate or anything - when am I supposed to leave to go pick up? Sometimes it takes 10 mins, other times 45. I’m better off just driving to the store to place an order there since they make it quickly, but it’s so much easier to order ahead for large or complicated orders..ThequietstormVersion: 6.2.1

This app is literally terribleI would give one star, I’m only giving two because jimmy johns itself is great. But this app is garbage. Did you user test it??? At all?? I want to believe that you have a poor UX designer who is trying to tell you how bad your app is, but the project manager isn’t listening. I want you all to know this app is unusable. I challenge your team to order a sandwich from 1) a new location, 2) a new sandwich, and 3) schedule your delivery. Spoiler alert: it won’t work. If I order at 9:30 a.m., the app automatically defaults to delivering my order as soon as the store opens instead of letting me schedule a time. When I want to order a sandwich, it just gives me a list of sandwiches instead of giving me pictures and descriptions. You used to have the descriptions. What is a Club Lulu?? What is the difference between a Original and a Favorite sandwich? This app is chaos!!!.Angery CheyenneVersion: 4.17.2

Reorder doesn’t work!!! 😡I have ordered through this app a couple times and made the mistake of pressing re-order on what I had last time and then adding to it well the only sandwich that didn’t make it into the order of the three I ordered was mine because it didn’t actually add my reorder sandwich when I hit re-order- it only added the new sandwiches and that’s all I ended up getting so now I have to wait another 20 minutes for somebody to deliver the sandwich that I actually ordered for myself. This app is the worst. And it doesn’t tell you what you can redeem when you’re in the order from a point perspective so I could’ve gotten a free chips and drink, but instead I’m paying for them because it was only after I placed the order that I saw I could redeem anything so whoever made this app clearly didn’t take any of that stuff into consideration to make it easy for someone to order and get rewarded.MarifreVersion: 7.2.0

Subject: Disappointed with Jimmy John's App Rewards SystemTo Whom It May Concern, I’m writing to express my disappointment with the Jimmy John’s app, specifically your rewards system, which feels misleading, underwhelming, and frankly, a bit insulting for loyal customers. I’ve purchased six sandwiches over time using the app, and on another visit, I intentionally split my order into two separate transactions, expecting to earn points for both. I was trying to get closer to a decent reward, assuming I’d be earning something worthwhile, like a free sandwich, drink, or even a small discount. Instead, I got a free brownie. A brownie. After multiple purchases and intentionally using your system the way it seemed to be designed, I ended up with a sugary snack I didn’t even want. When you’re watching your spending and finally hit that “freebie,” this kind of reward feels lazy, almost like a slap in the face. To make it worse, your app doesn’t clearly show what rewards are even available or how close you are to each tier. It’s a guessing game. One time, after a sandwich purchase, I placed a second transaction expecting to earn more points, nothing. No explanation. No credit. That’s not just frustrating, it’s deceptive. For a brand with your visibility and customer base, this feels like nickel-and-diming your most loyal users. If you're going to promote a rewards program, it should offer actual value, not bait people with the idea of something great and then give them the cheapest item on the menu. I really hope you take this seriously. Right now, it doesn’t feel like customer satisfaction is a priority..Basshands87Version: 6.19.0

Full menu not shownI wanted to order a “Billy Club” sandwich, but I could not find it listed on the menu in an area that would make sense for the menu. Instead, it’s listed under “Favorites”. This is very unintuitive and confusing because why would I need to go to “Favorites” to order a sandwich that is on the menu? (Especially if it’s my first time being there ). I can understand that that might be a favorite sandwich that most people order, but it could also be interpreted as something that I have favored within the app itself. When trying to place an order for a sandwich, under “Classics” area in the app, it only shows the sandwiches numbered 1 through 6, but I want to order a Billy Club (which is number 8). This is very confusing, as I interpreted “Favorites” as sandwiches that I have marked with the star in the app. Now, on the menu at the restaurant , it does show sandwiches listed in different categories, one being labeled as “Favorites”, so I could understand why it would be put in a different category, which for Favorites, the sandwich numbers begin with number 7 through whatever the last numbered choice is. especially for somebody who’s never been to the restaurant, it is not very intuitive to somebody trying to locate and order through the app. Somebody really needs to reevaluate this entire app and give it an overhaul. come on Jimmy John’s, you can do better than this. use some common sense and evaluate the app as if you’ve never been to the restaurant . I really like their sandwiches, but if you’re going to provide an application for people to use to order online, you really need to get it right. I give it a 4 1/2 stars for food quality, but a 2.0 stars for the app as it has a lot of room for improvement..ZanginVersion: 6.20.0

AwfulDon’t bother. Don’t even know where to start. This used to be a flawless, perfect app. I’ve even brag to others about the past versions of it. It made it so easy to order. Fast forward to tonight, was told as soon as I open the app that I had to reset my password. It lost all of my details including my home address, and my payment information. On top of that, it took me through that process three different times every time I try to get out of it it would start me over from the beginning. It couldn’t even locate a nearby location (two blocks from my house and I’ve been using them for years) that would deliver food to my house. The app kept insisting on the pick up option. Ridiculous. I had to call in the order and asked the guy about the menu options. Defeated the entire purpose. I ended up ordering my food like I used to 10 years ago. Over the phone. No point in having this app..PrepalotVersion: 4.1.1

Last visit to this Jimmy JohnsI was a fan of Jimmy Johns, love their UNWHICH but after my last visit, well, i won’t go back. I placed my order online for drive up. Got the unwhich and went home, while eating it i noticed i wasn’t tasting the “peppers” i opened it up and sure enough no peppers and no avacado could be seen. I called them and told them about the missing items, the manager said for me to bring it back and they would remake it. I did that, everything went well until i was handed the wrapped unwhich at which time i smiled and said Thank You, the gal just glared at me and no response, like I was the one that messed up. I didn’t deserve her attitude and I will NOT put myself in a position to be treated like that again. The end of my Jimmy Johns visits to the Pueblo West location. When I got home I just put the unwhich in the fridge, i’d lost my appetite after being treated that way. Disgruntled Customer.Sweetfeisty1Version: 6.3.0

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