IRS2Go Customer Service

IRS2Go Positive Reviews

Browser in a box, but it worksThis app makes things easier to access but it isn’t a fully integrated interface for managing taxes... it redirects you (inside the app though) to a browser window where you will handle most processes. But that’s ok. It makes it easier to open what I need. I just wish it could remember me and let me make payments without having to login and verify my identity every time... this is basically an app that gives you shortcuts to where you need to go. 3 stars for well done app, but not 5 stars because it doesn’t handle things in the app.. but what do we expect? This works better than most government “programs” ;).Mrsuperman171Version: 5.4.3

Works goodI have no idea why are you people are having trouble with this game if you do it right there is no problem I have used it for years through Dhs providers app and it has always giving the correct information I wasn’t sure if I was even getting any money back and it let me know that I was missing one of my favorites it has done it in a timely fashion charge me nothing and I’ve always gotten everything from now on so give it a try don’t believe all the bull crap that people are saying because half the time they just didn’t know what they were doing.Boss lady LibbyVersion: 5.5

Fast quick APPNot just a “browser in a box” anymore. Easy to use, quick, and had all the info I needed right there. Works well. The only missing info is the ability to see transcripts. —Btw put “0” if you don’t know your refund or it’s negative I think the website says. Missing corona virus payment status but tell you specific dates for expecting your refund if via direct deposit and I’m guessing they may be done in one payment but haven’t gotten either refund or stimulus yet. I filed 4/20 and it says refund is to be deposited 4/29. Wasn’t “approved” until 4/25..D5cad5caVersion: 5.4.5

Same information as the web versionI have been using the irs- “where’s my refund” web browser/site and downloaded this app at their suggestion. It doesn’t offer any additional information that the site does. I have filed my 2020 taxes with TurboTax Max because it was the first year I didn’t use an accountant. I filed in May and my refund is still processing. What a sucky year to have refunds delayed so astronomically. And the fact there is no successful way to contact the irs regarding concerns on submissions is frustrating..Justanotherusernm89pVersion: 5.4.7

Useful Tool!I’ve used this app to track my refunds for 6 cycles now, and I’ve never had issues with accuracy. One thing to remember is when it asks for you expected return, make sure you ONLY enter your Federal amount! Every year I login for the first time, enter my total return including State, sit there reflecting and wondering if I’ve somehow managed to forget my SSN, and then it hits me - every single year 😂 Overall, does what it needs to, is very secure, and I would recommend especially for those who don’t pay someone to prepare their taxes..Ben3791Version: 5.4.9

Easy To UseI’m not sure what app all these people are reviewing. I’ve been using the IRS2Go app for many years and have never had a problem. The main page automatically opens to the where’s my refund page and you simply input your refund info to find the status. 🤷🏻‍♀️ I think it’s low to attack the developers of this app because people dislike the IRS. They put hard work into it for all of you. Have some compassion..MariJean_YasVersion: 5.5.1

Good app but basic featuresThe app showed an update when my taxes were accepted and a date payment will be received (I have direct deposit), but I had to go into it, no push notification is available. It also gives a decent description of why part of my return was not paid, and I expected this so no complaints. I do like that the information was provided along with the staus change. I haven't used the help much because I'd rather read all the instructions on a large monitor and not a small phone screen..Kk480Version: 5.4.7

Shut outI been trying to get a hold of you guys for months. You guys have been shutting me out. Each time I tell you guys I am deaf and I use a interpreter, you guys shut me out and said pay you guys. I have 3 kids to support and bills up my eye balls. You guys did not call me back or allow me to get a appointment. I am very disappointed. I am about to be homeless and no income to support my children..ChdudnndVersion: 5.4.9

ConvenientI have been using this app for several years now. It is pretty accurate for receiving and approval of my tax refund. I have direct deposit with my bank which app also states when deposit has been made. Refund is usually 21 days but it gives you updated information in a timely manner. I think this is a great and convenient app to use..Frustrated and DisappointecVersion: 5.4.9

Worked great!I submitted my taxes not even two weeks ago. I owed the IRS a past debt of 800, this app went above and beyond to not only tell me that my return had been accepted but that my past debt was deducted from this year's return and that my remaining return would deposited to my bank. They gave me the exact date it would even be deposited. Way more information then I expected. I will definitely use this app next year..Emilyanne1919Version: 5.4.2

I’ll rate a 4 star personally4 stars because I personally have not had any problems (so far). I also received an email on one of my statuses so I’m happy with that. I ran out of daily limits to check my status because I really needed to know where I’m at with one of my returns. I would say remove the daily limit because it’s hard times for people. We need our money period. Other than that I am at a solid 4 star..T2600Version: 5.4.9

Works great for meI don’t understand all the negative comments. All this is meant to do you is to let you know when your refund had been accepted and processed. I have used this for several years now, and never have a problem. Maybe some of the negative comments have to do with the user and not the app. Just say’in….YoredhareVersion: 5.6.1

Why pay for limited Turbotax?Turbotax is really limited, and a lot of people didn’t get their returns the past few years. The State of Texas even sued them over all this. Use this app instead. You might even get your tax return. A lot of people are waiting until The 4th of July to file. Maybe that will teach congress not to waste all of our money..LuckyTraderJVersion: 5.6.1

Given who developed itLet’s be honest opinions on government and politics aside I actually had 0 issues with this app anytime I’ve ever used it in the past 3 years, which is absolutely crazy considering it’s developer lol either way credit where credits due I’ll give it 4 just because I haven’t needed to use all of its features but the features I have used were flawless.Throwaway can't catch meVersion: 5.4.9

Easy to use app!The app itself is well-designed and easy to use. I’ve never had any issues with it functioning as it should and providing me with the necessary information. The app isn’t supposed to provide any more information than the IRS page that provides the same purpose. I download this app each year after I submit my taxes!.NfrederickVersion: 5.4.3

STOP complainingI was actually one of those who were complaining about getting error messages on their searching information, I looked deep into it and found out that IRS are have not accepted anything yet till February 12, I think patients needed this year! Y’all stop complaining if y’all are not following on their updates info.King jemsonVersion: 5.4.7

Looks GoodThis app functions as advertised. It provides immediate access to refund status without diving into the IRS website. It does ask for the same information as the website, including the expected refund amount. But that is not a shortcoming because IRS needs some sort of specific marker to know what year one is inquiring about..InfamausVersion: 5.3.1

Convenient and easyI use this app to pay my taxes. I’ve used it a few times over the years and never have any issues. It doesn’t tell me what I owe but I don’t find that necessary because when I file my taxes, the preparer shows me what I owe. It’s very easy to use and secure. I prefer this method then going online..Crystal TreVersion: 5.4.9

Wayyyy better than calling or using the websiteIve been waiting on my returns forever and couldn’t figure out what was wrong after days of trying to call the irs and checking the website i finally downloaded the app and it was able to give me all the information i needed in seconds.Bayden2Version: 5.4.7

CPA perspective - the app is convenientI tested the app to check my refund and it was super fast told me the exact day it was direct deposited. What to do if I didn’t receive it. The free file information is super helpful. Payment information is easy for users to use. I think it’s very convenient for mid year items. Estimated payments and refund status..TDI7964Version: 5.4.2

ConvenientOnly rating it for refund status, which is the only feature I’ve used. Makes it easy to check. PSA: I e-filed in early March and didn’t get approved until yesterday - almost 3 months later. Seems they’re further behind than ever in processing returns this year..UNSC Orac 117Version: 5.4.7

Nice little appMakes checking status of refund a little easier on the iPhone than using the web site. Same ID verification on both, but entering it via the app is easier because the fields are expecting numeric entry and automatically bring up the numeric keypad. Also the text is formatted for the mobile device so it's easier to read..Max GoldensteinVersion: 5.3.1

This is a simple and fantastic app.This app isn’t fancy, it’s not going to impress you with an awesome interface, but it does it’s job well, and that is what matters most. I have been using it since it came out, and just realized how much I like it when I decided I couldn’t delete it from my phone even tho tax season is still at least two months away. Lord help me, I’m a nerd..Tammyt.Version: 5.4.4

Good app but confusingThis app is good but a little confusing because I put all my information correctly and it kept saying that something was wrong, and I got very aggravated with it. Then I realized what I was doing wrong. All you need is your SSN, your filing status and your tax federal refund. DO NOT add the state refund to your federal tax refund to find the status or it won’t work..PuchuinVersion: 5.4.9

It worksI put in the basic information it asked for and it gave me a rundown of my return. Idk if everyone is doing it wrong but i’m a real person giving an honest review. Try it before you listen to what you see here..SmfhclaytonVersion: 5.5

One of the best app everI love using this app for a long time and I have been using it to get the information from the IRS all the time and it’s been useful since I i downloaded in my phone and I do recommend it to everyone to use it.Youmail39Version: 5.4.9

Very helpful.The app told me at first that the filing information was wrong and to retry. It’s because I had the wrong refund amount. I was a dollar off. People were probably not putting in the exact information. It works regardless of the shutdown. This isn’t a scam site..WillowswillweepVersion: 5.4.3

Unable to PrintThe app worked fine for making a payment but will not print. There was a Print button on the bottom of the confirmation page but nothing happens. I can print from Apple Mail & Safari but not from this app. App worked fine for me otherwise..AnyNickname8888Version: 5.4.3

Works as advertisedPlain and simple app, works and does what’s it states. I type in some basic information and i get in return the personal information I need regarding my taxes. Fast and convenient. Thank you!..AXIOSPNWVersion: 5.6.3

Works as described!I can easily check my status without having to load up the webpage. The other review says the full website doesn't ask for full refund amount, and that is simply incorrect. Thanks for the app!.KaegannVersion: 5.3.1

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IRS2Go Negative Reviews

Distraction!!!This app is merely a distraction to keep you from accessing the info you really need! I understand we’re in a new world where personal touch means speaking to a bot, but this is,”in my opinion,” unacceptable! I’ve reached out to the irs using their system and still can’t get the information I need or at least speak with someone regarding me receiving my income tax return! I’m seriously thinking about writing congress to see what can be done. Although I remember at committee hearing in which the then fed chair was Ben Berneke; when asked where’s the $9billion that was mysteriously lost in Iraq, and some other hard knock questions, he simply replied,” we DON’T answer to you congressman,” and simply said,”what’s the next question?” Lol! So, I don’t think the federal reserve or the irs regard us in any way because they both are fraud & illegal institutions in this corporation…I mean country!! Sorry! Lol!.Gm$$77Version: 5.5

TerribleI filed with turbo tax and received an email from both them and the IRS saying my return had been filed and accepted along with the amounts from the stimulus I never received. I was told by the IRS, turbo tax, and credit karma (who sent me a net spend card where my return is supposed to be deposited) that I would receive my return within 21 days of my filing being accepted. It’s been almost 30 days which they said would only take that long for a mailed check. I checked the IRS tracker website and it said my return was en route and would arrive by the 17th then downloaded this app to check my return status and it says it is pending. That I will receive an estimated arrival time when it is accepted. I am very upset and don’t understand why this is happening..LiveDieRepeat00Version: 5.4.7

It's a painAt first I had no problem signing in but a month after into it making another payment , I had to start all over again even with all of my same information I put in and it keeps saying error and it logs me out . This is such a waste of time and I have sent numerous of emails and it have yet to be fixed . Why have the app if they aren't following thru any ones questions let alone fix it ? It is so annoying to start all over again . I called and I have mention it to them and they can't give me a straight answer . Please fix this . It would be such a great app if they follow thru all the bugs and glitches ..Maddy067Version: 5.4.5

Wrong wrong wrong!Check it out. I tried to check On the status of my tax return and it worked one time. Not even one time actually because when I logged in, it said that I was missing 3000 due to someone’s social security and name was invalid. What? Last time I checked we were all born here in the United States with legal names I know is on our birth certificates. So why am I missing money? Turns out the app is just stupid. I found out after panicking for the last 3 hours trying to find out what went wrong. After all that it decided it didn’t want to work anymore. Ever. For 3 weeks. Good job guys..MarkSummerzVersion: 5.4.9

Tracking refundI downloaded this app to be able to keep track of my refund and it worked good for the first few days and then it’s telling me that I have entered my SS# incorrect and then that there’s no tax return with my information. Tells me that I need to wait 24 hours after they’ve received my return (which it’s been 4 days). I got my email telling me that my tax return has been accepted but it doesn’t give me a chance to track my refund anymore. I have deleted the app and redownloaded it but it still doesn’t work. I’m not going to be trusting this app anymore.Bigmaw3Version: 5.4.9

Did not work!I know my last name and how to spell it. I know my Social Security number. Somehow, however, in entering this information three times and confirming its accuracy, the app said it was incorrect and would not let me proceed. First, it would say my last names didn’t match, and after a couple of times entering the same information, the app would say my social security numbers didn’t match. Then, after entering same numbers a couple of times, it say my last names didn’t match, starting the cycle over again. After three attempts, I gave up and will call the local IRS office in the morning..Disappointed in HonoluluVersion: 5.4.4

Doesn’t Work AnymoreWhen I first downloaded the app a couple years ago, it tracked my tax refund just fine. Now it is telling me my information is incorrect every time I put it in, and they say there’s no use in calling them to track my refund. Well it’s been 5 months since I was supposed to receive my refund and they said single taxpayers who had unemploynent assistance would receive their returns first, I haven’t received anything yet besides a measly $12 that was originally sent before they amended my return. Garbage app, and a waste of time..RrrrrateeeVersion: 5.4.7

So frustrating!I have called the IRS, and been on the website been dealing with this for 2+ years trying to receive my 2018 refund. I get no where. No one can help everything is automated. When I went on the website to check for my status there was never a 2018 option. Why and where is my refund this is like a chase game, that’s so frustrating to make ppl just give up! Where is a number to speak to an actual person? All I want is the refund, if it was the other way around it would be different :(.Matt BEZVersion: 5.5

Its okay **2.5 Stars**So the first time i tried it, it let me login but then I tried to log back in and it says error. I literally just put the same information in so I knew it wasn’t wrong and I couldn’t be wrong anyways because I know my SSN & amount i was accepted for from my actual tax papers. After it wouldn’t let me login in on app i decided to do it on the regular browser and it gave a totally different status than the app which confused me. I honestly feel you should just use browser because its literally the same thing..RRRRRMGG6Version: 5.4.5

It would be nice if you could actually talk to someone.We have been waiting over 16 weeks to get my sons tax return. We can’t go to a local office because there isn’t any nearby. Can’t reach anyone on the phone it’s too busy. I have no idea if they even received it or not. Very irritating. As for my taxes it was easy this app, super simple totally liked it. But for your child this is awful. Not a good set up or user-friendly for parents helping their minor children file their taxes.SmokieStokesVersion: 5.4.9

Glitchy gives you an ID error after awhileIt works for few a times and then gives you as message that your information is an accurate even though you put it multiple times correctly. I am not the only person having this problem. It seems like they have not fixed this problem in a very long time. I guess this is not high on their list of priorities but for us it is important to know where our money is and when it is being sent..KarriahVersion: 5.4.7

Not user friendlyWhere on this app can you update banking info to have your refund sent to? It only has information where you can upload banking info to pay to the IRS. Contradicts this statement from the IRS website under news release: “Get My Payment also allows people a chance to provide their bank information. People who did not use direct deposit on their last tax return will be able to input information to receive the payment by direct deposit into their bank account, expediting receipt”. Please fix this. Thank you!.Gil coVersion: 5.4.5

This app is horribleI downloaded this app to check the status of my return and it worked fine for a few weeks. After the refund approval status the app began displaying an error message stating that my information does not match. I’m not sure why this is happening because my information was entered correctly every time. It appears that other people are having the same problem but no one from the IRS nor the app developer are doing anything to fix the problems..KaarageVersion: 5.4.7

Don’t expect much. Confusing. How to get payment?I downloaded the ap so I could see where my Civid19 stimulus check is and enter my bank information to expedite the payment. Not saying it can’t be done, but if it can I could not find it. Although it was plenty easy enough to set up a payment to them...and you may think it’s the same information...and maybe it is, but doesn’t say so. Unfortunately, the ap perpetuates the stereotype that the IRS is about their needs and not ours. Don’t waste your time with the ap. Or, try it and I wish you luck..DmeymcaVersion: 5.4.5

It is running information from your phoneI used the app thinking it is a government app so it can have any malware, boy was I wrong. The app runs in the background ALL THE TIME. It drains your battery because it is running 19 hours a day. WHY? What is this app really collecting. I had no app other app that was closed and should not be tracking me, per apple’s new privacy settings, and yet here is the IRS app doing just that. The app did what I needed it to do, but it’s the extra that I would tell people to think twice about..DatchitexanVersion: 5.4.9

Info was matching at first, now all the sudden it says it doesn’t match!!!I’ve been looking up the status of my return the last few days, information that I was inputting was working just fine. Allowing me to see the status, last time I was able to access my return, I saw that my refund was approved and I had a deposit date. Now all of the sudden when I try to check on my status, it tells me my information doesn’t match. What gives????.DuweAynabVersion: 5.4.9

RefundAll I seem to be able to get from the Ap is that the form I mailed over 2 months ago was received. I have tried every phone number from any Ap source and all I can get is that same answer. I can't find a option to speak with a person even though I see online where others are doing so. I have never had to go through this amount of waiting before. I usually have my payment within about 3 weeks. There is no sense in this delay or the lack of access from this Ap..App is not helpingVersion: 5.4.5

What is the point of installing this?I installed this app a few weeks ago to track my refund status. I checked early last week and it showed a status of “Return Received.” My refund was direct deposited that afternoon. Out of curiosity I opened it a week later and it now shows a status of “Refund Approved.” If the data lag between the IRS systems is this great then it fails in the single purpose the app exists. I will be deleting this app until such time as they can get their systems to communicate in a more timely fashion..Es330tdVersion: 5.4.5

UhhI owe money to the IRS so I was hoping this app would make making payments a lot easier but it doesn’t. Please add a feature for login access to your account so that you can see your balance. Also add saved payments option so that I can just enter the amount I want to pay and click submit. It could all be so simple BUT I have to type in my name, social, address, tax year, card info EVERY SINGLE MONTH! There has to be an easier way.Kr259Version: 5.4.4

Doesn’t workSo I launch the IRS2GO app on my iPad running the latest iOS version. I click on the Refund status icon, I enter SSN , filing status and exact refund amount. It comes back with ‘Refund Status Error’. I try several times, same result. Now what? I took the info right off my duplicate tax return. I had mailed in the return first week of April. Not a trace of my refund, did they even receive my return? I’ll have to call them, groan. Hope you have better luck, you’re going to need it..'60VikingVersion: 5.4.5

Not happyDoes not work. Very useless.Terri SinclairVersion: 5.5

Didn’t work.Put my tax information in multiple times like asked and kept saying it was wrong. Completely useless tool.CodeineCampbellVersion: 5.4.9

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