Western Union: Send Money Customer Service

Western Union: Send Money Positive Reviews

Time to move to the gramI use money gram it’s safe easy and simple. I send 500 they receive 500. I don’t have to worry about there worst exchange rate on planet earth plus with the gram they go pick it up from a bank so they always have the money in dollar or the bank can exchange it fair and square and they only charge me the fee. With western union im paying a higher fee twice once with the exchange rate and the second fee with the actual fee itself and I can’t have them receive the money in USA plus they have to go to a ragity store to pick the money up but with the gram they can go to a bank with honor and dignity. If can’t wait for the future western union is gonna get its karma. Karma is not just human to human but karma also apply to businesses can’t wait for western union to go out of business for there terribly exchange fee full of corruption. Just charge me the fee and be fair and square don’t take $20 from exchange rate. Hope karma hit WU hard. Let’s all pray for a karma so great they be out of business. Cheating is wrong BE fair and direct.Qamar Abu-al-mouzVersion: 8.0

Not intutiveI wanted to update my new address and enter a new card. Life of me, I cold not do it in the app. I called for help and was told to create a new account altogether, which erased the past history. Now I could not enter the new card. Another help call and this time I was told that a new card can only be saved AFTER I have sent money, it could not be on file in advance, like all other companies I know of. This could have been clarified on the app page to save me the aggravation of repeated trials and phone calls. Finally I created a transaction but again a small box within the bank text message was missed. I only found out by calling the help line again to be told that there was no vestige of the transaction in their computer. Here I was, very cocer ed that if I repeat the process again , I may be duplicating the amount sent. Back to help call and finally resolved the issue. And may I remind you that I am no novice at creating on line payments. Honestly, would you call your app intutive?.Much multaniVersion: 7.2

Western Union App does not work properlyDespite calling Western Union several times, speaking to call sender agents, sending email to technical support team, in STILL unable to compleat the following task with the Western Union smart phone app: 1. Unable to edit the following: - Email address - Password - Address - Phone number 2. Unable to use my debit cards with this app: - each time I attempt to use my debit card I’m allowed to go through the process of filling out the required information, but as soon as I attempt to send the payment I receive a message that says “Unable to complete transaction. I’m receiving this error message despite the fact my bank account has more than enough to cover the amount needed to cover the transfer amount requested. My bank was notified as will but informed me that WU is failing to provide my bank with the amount of the transfer being requested. Instead of providing the bank with the amount of the transfer WU is on showing $0 and the bank does not know what amount to approve to complete the transfer WU is requesting to be transferred. This highly frustrating and no one at Western Union seems to be intreated I reaching out to me to fix this glitch in their phone app..Dee209467Version: 4.6.2

Update Your AppI have been trying to send money thru Western Union for almost a month now and still no luck. Apparently there’s a different site or app in every country. Like when you download this app, it automatically registers to United States so of course the default is USD and I can’t change it. Thing is, I am here in New Zealand. I asked for customer support. I did a live chat with their rep and good thing they provided me a link to open the new zealand site. I registered in the NZ app and was so happy when it changed to NZD. But! I couldn’t proceed to sending money because they only accept NZ drivers license and NZ issued passport as a valid document for identification. Like how about us who’s only here for a work visa? I don’t have those two docs. We just want to send money to our families back home. So please, I hope you can do something in your app or have a standard app for all. Where we have the option to select what currency we send and receive. And you should also recognize any valid passport from different countries coz not all living in one country are citizens there. Now I have no choice but use other apps..ForusreVersion: 12.2

Worked Well For Transfers And Then FrustratingInitially worked well. Pick up cash for my wife was easy. Then I wasn’t allowed to transfer using my credit / debit card. They blamed my bank. My bank said nothing came from Western Union. They say nothing they can do. I can go and send the money at a Western Union location. Doesn’t this make the app useless?? The app is supposed to alleviate the hassle of transferring in person. Tried bank to bank transfer. Sent a transfer on the 15th of June. Got an email from Western Union saying the payment was complete on 18 June. Wife went to bank and nothing there. Western Union Customer Service was useless. Called them Sunday 21 June and was told the office for bank to bank transfers was closed. Extremely frustrated and angry at this point using the app and their website and with their customer service. Their advertisement of instant cash to recipient and to help people take care of their families abroad is false..PuaSaiVersion: 7.2

Hope critical error is fixed now. Also, rewards?I have been LOVING the ease of using this to send urgently needed donations to my Orphanage Project oversight minister in Uganda who also feeds multiple desperate widows. Recently, we were below our lowest basic donation goal (Orphanage rent and food) and had to delay our payment by a week until I could get payment from a personal job to cover it all. When I finally had my minister travel from remote villages to his WU pickup, he was again delayed a day (or two ihdk) due to a malfunctioning app. We had a bishop get to a WU site Stateside to get a partial payment to him, but the unfortunate delay was much to ask of he and the orphans after the complications already proceeding this event. *I haven’t figured out how to get the rewards applied to discount our fees either. I’ve tried several times. I’m usually not inept at these things. Perhaps that could be easier? Otherwise, four and a half to five stars.ChalkChampVersion: 6.0

Loving this app in these times.I like the app I don’t care too much for the service. I find it funny that you can send someone money three times in one month but it does not factor in the dollar amounts. For example: if I want to send someone $5000 today tomorrow and the next day that is considered three times so the person has gotten $15,000 from me. that’s a lot of money for some people now if I send somebody a dollar today and a dollar the next day and a dollar the next day that’s only $3 dollars. it limits you by how many times you send a month but not by dollar amount. that is the dumbest thing I’ve ever heard. The reason why I say this is the dumbest thing? they say it is to stop money laundering money”! laundering should be by dollar amounts not by how many times you have sent. Clearly a dollar today a dollar tomorrow and a dollar the next day is not even laundering that is by far, so far from ever hurting an economy. Even $100 today $100 tomorrow and 100 and the next day that is not laundering. If anything that is trifling if someone made that low of money dealing and wanted to launder $300 and its not even worth their while. But whatever. Who am I? So I say all of that to say,.... during these time of covid and world issues people need help. So I send what I can when I can and on the fourth time, my friend in Another country was turned away. You can one get money three time a month. Great App though.Franklyn T Grant JrVersion: 7.2

FraudMy personal information was mysteriously changed on my account. I call an agent whom of course was foreign, which had difficulty understanding my situation as simple as it was. I asked to be placed to an American tech support and he got very offended and even more rude. I'm remaining calm the entire time. Hours later I call to simply cancel my account. I'm asked is that what I want to do? I reply yes. The lady asks which account is it the regular western union account or the online account? I said what's the difference. I want my personal information off this system all of it that remains. She says she can't do that for the online account so let me transfer you over to someone that can help. As expected with any questions other than doing business with them it leads to excessive waiting and someone picks up the phone and hangs up. My card number will be changed immediately! There is far better out there, their days are soon over. At least in the states..JayDay82Version: 5.6

App doesn’t communicate with app accuratelyEvery time I do a money transfer with WW I have same problem. There’s no option to redeem your points while you are doing the transaction. I have to cancel the transaction and go to the main menu of the app and start all over again. Also, it’s kind of confusing how sometimes adds the last name twice and attaches it like a middle name to the name. For instance, I send money to South America which requires me to add their middle name plus two last names one is paternal and the maternal one. Very frustrating and to change that you have to create a new contact and still doesn’t work right. Why they don’t have a different layout that is easier to add the name, middle name and last name instead of the “surname” ??? It took me 40’ to send money every time. And at the other side I always have problems with their name because it wasn’t written in the right order. I hope this one goes through ..Momof2 since12Version: 6.4

Excellent!Excellent app!!!! The only reason I did not give this app 5 stars is because the bank-to-bank transfer is -very slow-, and takes -several- days as opposed to transfer to person for pickup which happens in minutes. Also the bank-to-bank transfer keeps showing up as “In progress” with absolutely no indication on the app of an ETA on when the receiver will get it in their bank. This needs to get fixed. There should also be a warning to the user who tries Bank-to-Bank transfer via the app saying something like “Important Note: Bank-to-Bank transfers can take up to several days to complete. There will be absolutely no ETA provided to you in the app about when your user will get it in their bank, and it will get to the bank of receiver when possible. You will not be given any explanation about why it might be delayed either.” That kind of detailed warning message would help users decide that they probably don’t want to use that feature at all, especially if they need to send money out to someone very quickly. I for sure would not have used the bank-to-bank transfer feature if I found out that my receiver would have to wait SEVERAL days to get the money. Not acceptable sorry. Other than that, this app is fantastic!!! Thank you Western Union!.Enjoyed the game!Version: 7.1

Human ErrorI give this app three stars because although it does what it is intended to do it makes me upset that I had to delete my account that I had just created because I wasn’t able to correct the spelling in my name. I called the number the provide and they weren’t able to correct it either. They did suggest I delete my account and start over which I was okay with. After I hang up I log out and see if my account was deleted. As soon as I hit login, the Face ID feature logs me right in. So my account is still active. I disabled the Face ID feature and tried using my password. That didn’t work... awesome I thought. Then I goo to create another account and typed everything correctly,. The app then tells me my email is being used on another account. So my previous account is still active. This blows. So I ended up using a different email.. which I I didn’t want to do..OverLanding07Version: 6.7

Customer service is DisrespectfulI send money that was suppose to reach in 0-2 days and it was not get there in time which I paid for I call customer service and the rep told me it would now take 7day and in the app it says 0-2 day how miss leasing is that I demanded her to explain that to me why is WesternUnion taking money for services they can’t provide she said thank u goodbye and hang up on me wow how dare that worker to be so rude this is unacceptable something needs to be done about this I am now currently to see where my money went why is is taking so long is it a scam I honestly think WesternUnion is running a scam at this point if u can’t explain to me where my money went I as a hard working black man I have the rite to ask about my money I am paying for a service that clearly no worker at WesternUnion union care about consumers and I will be recording each call moving fwd everyone.Don876$Version: 8.0

Totally DisappointedI am totally disappointed with this app. I downloaded it because I needed to send money to a friend and when I put all my card info everything was cool. Then I go and try to send money via the app and it says the address is mismatched with my card. I write to customer service and they respond sending me some tips which was great. I follow their steps and I was able to send money. A week later and I try to send some money again to the same person, but guess what? I get the same address error. I have put my address every which way I can think of but to no avail. I am desperate to send my friend some money but I can’t. My other option is to go in store which is cool but I feel like if there is an option to do it from the convenience of your own home it should work. I am going to keep trying but I am very disappointed..IzyawsomeVersion: 5.5

No crazy fees or exchange ratesI been looking for a way to send money to a bank account in the Philippines where there was no crazy fees, exchange rates and take days to deliver the money. That’s is how I came across WU once again. I’ve used them several years ago before they had an app. Never had an issue back then so I decided to try them once again. To my surprise the money was deliver within a couple hours even tho I got an email it said it was going to be deliver the next day. I did send the money to a BPI account and if you read the disclaimers it says that for BPI it would take about 2 hours and any money sent after the first transaction it will take a couple minutes. I will be giving this a try next time I send money and give an update if it does takes minutes. If it does then it would be the easiest I've sent money..TechWetVersion: 7.2

Too much confusionWhenever I try to remit money from my bank account in USA to my bank account in India, it will ask me to fill the address of receiver and phone number in India. I do not have a phone number in India. Somehow , sent than WU will hold my money even small amount like $155 or so. I have to call WU and reply will be that they will take action in 24 hours and so. I do no not understand this. I am sending a small amount to my bank account in India from my bank account in USA. What’s wrong ? My background, social security, id all is with WU. That’s funny and disgusting to hold money . They should go and catch people who are living in USA illegally and sending money to their countries or catch them who are doing money laundering. I use WU because it cost me very less like $2.99 compared to my bank charges. Any way , thanks to WU for less charges for remittances..Sharman7Version: 5.3

WESTERN UNIONWhat a great way to send $$$ in 15-20, anywhere in the great USA. No fuss, no bother! The only request i have is that maybe I could find out a way to send $$$, under $1000. For a little bit less of a surcharge! $12. Is a little steep to send $100.! However, as I said before- quality service every time, I guess I should count my blessings, which I already have! I was just making s suggestion and I am sure, like noses, everyone has one! Thanks again for the great service! Also thanks again to the great customer service that I have the pleasure of dealing with several times a month-from the employees @ PLS, for their due diligence, patience and knowledge when it comes to my personal financial needs and wants! If there is anything I can do, like maybe a WU card or anything else you may suggest, please feel free to let me know! Thank you!.Rainy126Version: 5.9

Great appUse it every time i send money to the philippines. I can either use my debit card, credit card, apple pay, bank account to send money towards the philippines. Receiver can receive it as cash or right through their bank account. They only charge $4.99 from my debit card and i usually send money to different people in $100 amounts and they can get the money in minutes. If from my bank to receiver cash they charge $3.99 or $2.99 if less than $2,999 amount is sent. receiver will get it in a few days. I don’t have to go to the currency exchange anymore to send money. This app is very convenient and also cost effective and never time consuming, plus i can see my history anytime and they save the names of the people i send money to. They also save my payment info for easier use..Gramtear2003Version: 6.7

App not workingSo I’ve been having problems with the app for a few months now and I have to keep calling to do transactions over the phone. That is very inconvenient for me due to being a truck driver. If the app was working for me I could just put the amount, the person and just send. Instead I have to find somewhere to park to make the call and have to keep speaking to a machine and entering my information for the machine, then I when a real person comes on I have to do the same thing all over again. I don’t know what’s the problem but the app won’t accept my P.O. Box for my billing address at all. I even spoke to the western union technicians and it’s the same thing. This is really annoying, inconvenient and frustrating. Please get this problem sorted out!!.50_stunnaVersion: 11.1

Bad customer serviceI usually don’t write bad reviews but now I have too. I have been sending money with the WesternUnion for years and years and never had issues until recently. I sent money recently. On the The receipt the pick up days was 26th so the receiver went to get her money on 26th. When she went there, they told her that it wasn’t available. Then I had to call and talk to the supervisor asking why it isn’t available when the date on the receipt is 26th. I asked her for refunding the fee for the inconvenience caused to the receiver but The supervisor cancelled my transaction without my permission and without my knowledge. The next day the receiver goes to pick up her money and again it wasn’t available because it was cancelled by the supervisor. Very un professional..ScorpiangodessVersion: 6.8

Bad serviceI have used western union for more than 15 years and always the money was reviewed within a few hours. Now I had an emergency and needed to send money to pay Hospital bills in Mexico and decided to split the amount between MoneyGram and western union. With money gram the deposit was made soon the same day and with western I have waited 3 days and still nothing. I have called customer service several times to ask for help and today hey told me they were sending a message to their department to speed up the process. When I later called again, they told me they don’t have this kind of department to speed up the deposits. I believe I was deceived, so this was the last time I used its services. When needed them the most, they stabbed me on the back..MDGastroVersion: 14.9

Highly recommendedSo far I used western for 7years and i have issues sending I chose the 3-4 days and it took 2 weeks i call customers service and thats the way so I argued with them i told them they need to fix the system not 3day its weeks i was mad because they really need the money thats the reason why tel now we are not talking to my sister because she don’t understand what’s wrong she accused me that i didn’t wanna pay my credit and she pay using her money but after that i never used that 3days I always used the minutes so far its good and have points that i can used sometimes free because of the points and all history is on your account they emailed you when picked up easy quick sending dollar they take few penny to get in philippines.MarissacarlsonVersion: 5.9

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 17.0

Western Union: Send Money Negative Reviews

UNBELIEVABLY FRUSTRATING!!This is by far the worst experience I have ever had trying to send money… I tried to send $500 to my sister because she needed money for school clothes and supplies for my three nieces. I put all my information in and hit confirm to send. I then got a message saying I needed to verify some things, so I added my drivers license and everything they needed. I got a message saying “your transfer is under review this usually takes 30 minutes blah blah blah” a whole day goes by and it still said the same thing. It wouldn’t even let me try to send another one unless I canceled the first one!! Ok my sister really needs the money at this point so I cancel and try again. I GET THE SAME MESSAGE about the 30 min crap. I’m worried if I cancel it again and try to send a new transfer that i might mess something up. Another day goes by and nothing. I finally just went ahead and used a different platform but this is absolutely ridiculous!! The sole purpose of this app is to be able to transfer money so I’m really just confused and highly upset that I wasn’t able to and not only that there was no clear reason as to why it was happening I never got an email or anything. A complete waist of time and my sister had to wait almost a week and go buy school supplies the night before the first day of school because of this. I Will NEVER use WU again ever! Deleted the app and not looking back! ✌🏼.Sweetheartjay92Version: 9.2

Racist and worse payment app everWestern Union pretends to send money worldwide but are a bunch of wicked people who are deceiving the world. When you used their services, everything worked well when you are sending money in America and to Europe. But when you choose to send money to west Africa, centre Africa or to some African countries like Nigeria and Cameroon, their services stops working immediately. They canceled the money you are sending to these countries without any prior complaints or theft concerns. They will charge your credit card and will refuse to send your money to any of these countries. Regardless of the urgency, western union will take your money from your credit card and promise to refund it in 7 business days and will not send your money because you either choose a black country in Africa. Even when you explained to them that the money is for hospitals bills, they won’t let you send and they will hold the money for 7 business days. They have a female correspondent who speaks like a Mexican, no matter how clean your transaction is, she will cancel your payment because you are sending it to Africa. She is the worst customer service person to ever work in this position and we don’t know why she is still there, despite public outrage and numerous complaints. My advice is when sending money to any African country, don’t use western union and WorldRemit, they will never approve your payment..Timwood7700Version: 14.8

NOT WORTH IT .The first time I used it was no issue, I’ve send my mom money apparently she was blocked from the system I then proceeded to ask the lady from customer service if she was able to change the name of the receiver and she kept ignoring everything I said. I asked several times if it would be easier to just change the senders name like they usually do in store and she kept saying that they didn’t do that when in the app it clearly stated “call customer service “ to edit the name . I ended up getting a re-fund then proceeded to send my dad money none the less had another problem and called immediately just to get no answer it’s been the 14 time I call and have to go through all he options just to get to the point where it says “ hold in the line for a customer service representative “ and about 5 seconds later an operating talking another language pops up and the call is ended out of all 14 calls just one went through and had me waiting “a couple of minutes “ that turned into over a 30 minute wait just for them to never pick up . I then emailed them with the problem but said I would be contact within 24 hrs ! Are you serious ? But yet nothing ... I’ve called 3 different numbers of there so claimed 24& 24/7 hr customer service wich is a total bs . & here I am struggling just because apparently it would be cheaper and more convenient when u still end up paying more less the same thing ..MontoyaMontoyaVersion: 6.4

Fees Too High Buggy AppI hate this app! I have over 3300 points that should reduce fees upon trying to redeem them the app says my bank declined the transaction, lies.. it seems if the app is designed for you to pay the most astronomical fees ever it will not allow you to apply your promo points to reduce the feed I think that’s a very shady business practice and I’m tired of companies like WU that need to be put on blast with the FCC for unsavory business practices! The app is buggy & for American users the fees are astronomical which does not make sense because if you are using the app the fee should be almost the same as in store (3$) or lower because you are using THE APP and paying directly. I don’t understand why you have to pay such high fees to send money within the US via the app? Just because we are sending money within the US does not mean that we have money to burn stop charging us over $10,$20, $30+ just to send money within the United States you guys are making millions if not billions of dollars a year you can reduce the app fees! The fact that you even have this “no fee promo” is indicative of the fact that you know these fees are too high and usage of the app is probably low as a result of it stop being so greedy and just reduce the fees! The fees should be low whether you are sending money within the US or around the world hence your service!.Tired Of B.S. Companies!!!Version: 11.0

AdsMy WesternUnion app has became another place for those stupid ads. I can’t even do business without have to answer questions about stupid ads. If I wanted those, I would go do it myself. This is ridiculous. I hate it. Also also I made a mistake one time send annette 3 to 4 business days because it took seven business days and that’s not counting the weekend. The last time I paid for in minutes I want my wife went to pick it up the place that they didn’t have any money, not even half of it. I paid for in minutes do you think they’d refund my feet? Do anything to make something right no. And you’re supposed to be able to go in there with the ID and your ID and the Lady in there quiz my wife who I was why am I sending her the money? I’m very frustrated. Yes, I am older and I’ve been doing business with them for over 50 years. It seems like whoever is running to WesternUnion now pride that they had years ago to make sure everything was done, right. Do you want my wife to go to the store and then have that lady called into the main office and explain to them why they didn’t have any money. Seems to me if I was part of the WesternUnion I’d be calling him myself to find out what’s going on. Just said how things change over the years said to see it, go down the hill..Worthless tooVersion: 11.3

Doesn’t workAfter multiple attempts to send money this app has not been successful even once. On the first two attempts WU indicated they needed more information, which was provided. The questions were intrusive but they were answered. E.g. How long have you known the recipient? Over a decade...but whether it is one day or a decade, it is not the business of Western Union. Despite providing answers to Western Union questions the transactions were cancelled by Western Union, and they refused to provide an explanation. The next transaction Western Union claims was stopped by the bank because there was an extra 0 in front of the account number. If there was a zero it did not come from the sender. Upon inquiry the bank referred recipient to WU. The next attempt was stopped by WU with a statement that additional information was needed from sender, and they were not able to contact senders cell phone. Sender’s phone did not show a call from WU and no voicemail was left. There appears to be no interest by WU in resolving this. Two customers known to each other for over a decade are totally unable to exchange a nominal amount of money between their two bank accounts using this App. From my perspective this App rates a total FAIL. I am at a loss to know how anyone is able to get satisfactory results from this App..Frustrated completely by WUVersion: 8.5

Cancelled transactionsSending WU to Ukraine has not been consistent. WU can cancel transaction without explanation. Yes, they refund minus the transaction fee, but they are horrible in telling you why? I want to know why so we can have corrective measures in place. It was cancelled every time when my friend in Ukraine was trying to retrieve it. WU can also not explain why transaction can be for most part be instant or take 4-5 days. No consistency and sloppy platform. Update: I did speak with supervisor at WU, but they can only tell me it was a compliance issue. That is all they would tell me. They also told me that WU has some issues in certain Ukraine cities. However, that was not the case here because others received WU at the same bank. Bottom line is that I still can’t send money to my friend in Ukraine who desperately needs it. Russians destroyed her whole city. She lost everything. She is of course no longer in Russian occupied territory. WU can only tell me it would be resolved at some time. So what does that mean? Next week? Next month? I can understand that scams are rampant nowadays, but for me WU is useless because they did not resolve my issue and provide no tools to resolve issue..Tapir2216Version: 12.2

At first things were fine...In the beginning of using this app, everything was fine. I got to the point I sent so much money to India that I literally got free instant transfers like every time. Then one day I sent money ($300), the money status said in progress for like 3 days. I cancelled it then it took it out anyway. Then they took 5 days to refund it to me. I gave them the benefit of the doubt it was just a glitch. Then my next transfer I had anxiety about sending it regular so I used money in minutes service and paid the money in minutes fee. Money in minutes, right? Nope try 8 days later. My fiancé didn’t get the money till the 21 and I sent it on the 13th. You call and they blame it on the bank. You call the bank and they claim to be waiting to accept the transaction. Not sure what is happening in between or what went wrong but I feel like Western Union doesn’t take accountability and the customer service offers zero solutions. There was never a problem before, now it’s total chaos. There’s nothing more anxiety invoking than sending money to a loved one who needs it “in minutes” and the service completely fails and your money is floating around somewhere in cyber space. Sorry but I can’t take a chance with your service again..Truth1hurtsVersion: 8.0

Waste of time, they will ask extremely personal questions by phone. Takes hours.Unbelievably it takes hours to complete a transaction, and that’s only after speaking to a representative who will ask you question after question about how you know the recipient, how long you’ve known the recipient, the nature of your relationship, what the money will be used for, on and on! Honestly it’s shocking. They seem to be assuming that either you or the person you’re sending money to (or both?) is a criminal or criminal enterprise. The woman from WU actually asked what kind of relationship we have, as if I was ordering a call girl. The woman I spoke to asked how long we’ve known each other, how and where we met, if it was a gift or loan, what it would be used for, if I ever had sex with the recipient and if there was a chance this person might be a prostitute!! In fact the person is my wife’s 91 year old aunt! After that I canceled the entire transaction. By the way I initiated the transfer three hours prior to receiving a phone call and email requiring all this. So the 30 minutes they quote is a lie. Just delete this app, there’s no reason why they need to know your detailed and extraordinarily private info or ask disgusting questions..McG_onSaxVersion: 6.3

WU blames WG for their issueI downloaded the app as so many people have said it is slick. First time I go to send money with WU it doesn’t work. Walgreens employees were very nice, but say WU is down and it may be 5 minutes or 5 hours; they did say sometimes it is just the store and I may have luck at another Walgreens. So I drive to the next closest WG location and WU is down there as well. Informed that HyVee can send so I drive there. HyVee is VERY rude and almost mad I wanted to send WU; they say I can only pay bill or get money order. I call WU and after 5 minutes of automation finally talk to a person who says WG does not have ability to complete app, but that I could drive to ANOTHER HyVee. When I corrected her (according to locations on WU app) she said I should return to WG and have them call WU!!! Why would I have WG call them when I just DID; why could she just not help me? She said if I sent it with her it would be more expensive! It’s not MY FAULT that their system was down. I spent 2 hours trying to get it to work; they obviously do not want my money or business as they did not make it any easier for me when their system was having trouble. So frustrating...think I will use PayPal, ApplePay, Venmo, or literary a wire transfer next time. 😡.EyebehaveVersion: 6.2

Poor serviceHad a very close international friend I send money to on a regular basis. Western union decided to put a block and deny all transactions without giving a reason and no way to resolve it in a timely manner. Only support is by email which can take up to a month at a minimum to get a response from. The agents and customer service do not have access to why a transaction was returned. Very frustrating as with the world in the state it is in, jobs are hard to find and my contribution helps with buying food and fuel. Thanks for nothing WesternUnion. **now I get a response from the developer that says that their system “automatically rejects certain transactions” and can’t disclose what criteria they use. What garbage. What if their system makes a mistake? I had used WesternUnion for years to the same person with no problems till then. Haha. I’ll make sure to tell everyone how they can become banned arbitrarily from their system with no recourse or remedy. Shhh, we wouldn’t want to “compromise the integrity” of their flawed controls. I’m glad I switched to a different platform and have had no issues with their competitor. MoneyGram is easier to set up direct bank transfers..BoswellbVersion: 10.8

Worst thing for higher transactionsI have been doing transfers since 3 years from Western Union and never saw a problem and that's why I have an extra 2 stars, unfortunately I can't give 0 stars. And now I made a bigger transaction and that is when all the problems started. Everytime I call a new time frame is provided. Need to beg for my own money to be available in my destination bank account. Such a waste of time. All my commitments I made because of the initial time frame given are reflecting back on me with penalties. I would suggest people to use other platforms for bigger transactions. Such a great lesson for a customer who is reliable with them since 3 years. Thanks for backing yourself Everytime with new timeframe. These guys are so intelligent, first they give destination county time zone for the money to be available, then they change to source country time zone, then they will give some random time in the morning, then some random time in the afternoon, again a random time in the night and now they ask me to wait for the end of the day. Didn't know I have to beg or make so many calls to ask for my money. Thanks for teaching me a lesson..Akhil628Version: 8.2

التحويل إلى السودانقمت بتحويل مبلغ إلى السودان قبل ثلاثة أيام ولم يتمكن المستقبل من استلام المبلغ ليومين متتالين وحتى كتابة هذا التعليق. حيث يتعلل الموظفون في الوكالة الواقعة في مدينة ودمدني وسط السودان بعدم وجود سيولة وعدم وجود كهرباء أو عدم وجود شبكة إنترنت وبالأمس أفادوا أنهم في عطلة بدون مناسبة. هذه أسواء طريقة لتحويل الأموال إلى السودان حيث تُظطر لتضييع الكثير من المال والوقت لاستلام مبلغ يجب أن يتم تسليمه فوراً لحظة التحويل حسب ما يفيد الموقع عند التحويل من حساب البطاقة المصرفية أو الحساب المصرفي. يجب تغيير طواقم العمل بالوكالات السودانية حتى لا يتم الاستغناء عن خدماتكم وإيجاد البديل. I transferred an amount to Sudan three days ago, and the receiver was not able to receive the money for two consecutive days and until this comment was written. The employees of the agency, located in the city of Wadmadani, in central Sudan, explain that there is no money, no electricity, or no internet, and yesterday they reported that they are on vacation without an occasion. This is the worst way to transfer money to Sudan, as you have to waste a lot of money and time to receive an amount that must be delivered immediately at the moment of transfer, according to what the site says when transferring from the bank card account or bank account. The work crews of Sudanese agencies must be changed so that your services are not dispensed with and an alternative is found..شبارقةVersion: 8.2

They will give you a hard timeIf i can just rate them right now i will give a 0 rating… been using it since 2017 and now that i am sending a quite amount of money due to urgency of its need they are giving me a hard time. My bank account is good and i am using a debit card that for sure is more than enough for the transfer…but they keep on declining it even though my bank said they approved it several times as i kept on trying it several times… they said that you could send up to 19k dollars which are just bogus because just a quarter of that amount they wouldn’t let it go through… not dependable at all for your loved ones. They are saying that they are just protecting you from fraud (not true at all!) my bank should be the one doing it but my bank is approving it since i gave my authorization… when they were asked about it all the agents ate giving different stories of the problem and the last thing i found out is that they are having issues with the system… so what will i believe? All their crazy alibis… incompetent app that’s what i can say right now… so upset that i want to sue them for the inconvenience they caused me..Anch0410Version: 8.8

Worse customer service everI wish I could give zero star, yesterday I Went to customer service in Publix to send $1500 to Indiana, so I used the app so I can save $37 (that’s the reason for the app right)but that was a waste of time, for some reason it was showing error so The customer service manager who was a nice patience lady, she call WesternUnion customer service to help with the issue from their end, only for them to say they can’t help I myself would have to call instead, so she told them what’s the point?that’s why she’s in customer service to help her customers yet nothing🤦🏿‍♀️ she make another call still customer service wasn’t able to help, she ask if they could tell her Where i can go that would probably able to help me again they couldn’t provide that, talking about it’s not guarantee My problem would solve. Like seriously you’re the freaken customer service, you got one job to fix my danm problem if it in your end cause all was well on mine. Anyway I end up having to pay $37 fee after waiting almost 30 minutes. I will uninstalled and have my people do the same and anyone who ask I will def make sure I tell them you guys have the worst customer service ever..PhabJoJoVersion: 6.0

Absolutely unprofessional customer serviceJust like the previous review indicated, customer service was horrible. It tied to find out what has happened to two transfers I initiated. Money were taken out of my account but never made it to destination. I called customer service multiple times and a person would hang phone stating “call back with correct transaction number”. The transaction number, I provided, was actually correct. Sending money “in minutes” turned into endless struggle. For unknown reason money were not given to receiver and my transaction was cancelled. I also emailed customer service, and my transactions were found. Yay! No full refund either. I was notified that I received refund and I would need to go to WU location to receive my refund. Of course, it is only partial amount. Who calculated what happened to rest of the money? How many fees were I charged? I will never find out. Second transfer was cancelled also for unknown reason and I am still waiting for “refund” over week now. Again, money “ in minutes”... I will never use the service again. I already found and use much more reliable, fast and less expensive service. I do not recommend using WU..😬 ihVersion: 5.9

The worse money transfer I have ever used.This computer does nothing but manipulates and take advantage of people and their money for no apparent reason. I have sent money to Jamaica using the money transfer and they took two weeks to send my money back after I had to curse and act terrible. Then I tried sending another thousand using cash instead and in order to collect the money my sister had to cry tears to them for them to give her the thousand dollar. They will watch you starve and laugh at you. I tried another way to send the money by using my card for money pick up instead of transferring to her bank account and they sent the money back saying it couldn’t be delivered. There is no reason as to why but my guess would be 1,000 dollars is too much. But then my friend told me she had just sent $1,700 with no problem. I did the transaction on April 25 and they are telling me my refund is still in process on May 12. I’m the mean time I had checks bounced because they refused to release my own money. Terrible terrible company and customer service and please do not blame it on the Carona Virus. I should organize a class action lawsuits for all the people this company had done wrong..NicketNavVersion: 7.2

Unsafe and hackable App/No supportDO NOT download this app because it is not safe. Hackers can hack it and steal your money and information. I have been a WesternUnion customer for the past 13 years, and someone from Ecuador hacked the app using my login information. In the app, customers can save their banking information to make it easier to send money. So, I had saved my banking info in there thinking like it was safe to do. Last Saturday, this hacker got in to my WesternUnion account and sent money to themselves. When I called WesternUnion customer service, they said that they can’t do anything about it because the person already picked up the money. They asked me to call my bank and FBI to report the fraud. To my surprise, WesternUnion doesn’t have any insurance for the types of fraudulent problems when they occur. So, if you want to avoid being in my stressful financial problems, do yourself a favor NOT to download this app. It’s better and safer to go to a physical WesternUnion office to send money to your love ones. However, if you do download this app you’ll find yourself in the same financial stress I am. Just an advised from a longtime customer. SL.Mouto SVersion: 9.2

BEWARE TOTAL SCAM AND RIPOFF!Simply put, the most horrible experience I have ever had with an app and the customer service was just plain evil. My account was “hacked” and $733 USD taken from my debit card. No one cared. They kept accusing ME. I never shared any info on my account with anyone. Clearly an inside job. Horrible experience. Do not put your private credit/debit card info info this app. You will be ripped off! They just kept me on the phone for 45 minutes and did nothing to shut down the account to stop the process. They kept telling me to get to a computer. I literally had to beg them to shut down the account from their end as I was not able to access a computer then. From the time the transaction accessed my account to the time the person picked up money in the Ukraine? 30 Minutes! They could have stopped the transaction before the actual pickup of cash. No, I’m not kidding about the Ukraine! Ofcourse it was a scam all along. I thought Western Union was a trusted brand and company. Wrong!!!! Total ripoff!! My bank is investigating and said there have been many others with this app and company. Never ever let them store your financial info. BEWARE!!!.AlexishatesusbankappVersion: 6.8

No opinion of the appWestern Union. When you hand them your money to send, better filled out the information correctly. Otherwise, you will get the runaround. One time I filled out the form to send the money, I have asked the clerk if I needed to include the middle initial of the recipient and she said no. No need to guess. I went back to that branch and they can not do anything about it. Call head quarter in the state of Colorado. Today I went to receive the money and one of the branch didn't have $830. So I go to a different branch. They asked me where I was born on all different branch. But when you filled out the form to send money, not all branch would check your information carefully when they input your information. Different branch different authorized owners. Today, one lady cancelled the money transfer and tried to get the refund. Guess what, one of the branch didn't input the middle initial. This should be their job. They do this every day. They should help the consumers, not screw them around. Or they don't give a sh----t. Within one mile on the same street, it had three branches. All different authorized branch owners that would tell you something. Good luck..ABC-108Version: 4.5.8

Awful experience with money order refundI sent them a request for a refund for my money order and payed for same day shipping on the 17th of march today is the 28th of April and I still haven’t received my refund yet after I was told my request was excepted and was being sent my way they send me a email saying they can’t send me my refund because I have no proof that I paid for the money order even though I had to put my money order number down on the request form I was told that wasn’t enough to except my request, I have been waiting 42 days for my refund to pay my rent and they aren’t taking it serious to send my refund back even though I have done everything I’m supposed to be doing I even told them in my description of what happened that it was for my rent and my apartment was threatening to evict me show the importance of why I need my refund back they don’t care about give people their money back only taking it so annoying will never recommend anyone going to them with your money they don’t care about you only keeping your money.ReesebirdyVersion: 11.6

Worse business to communicate withI WILL NEVER use western union ever again. To complicate things that really need not be complicated is not the way to do business. i used the service to send money to a friend that had been robbed (no id on person) thus we did the question and answer transfer well he gets up to a wu location and the useless cashier tells him he needs an id to receive funds (NOT HOW I SET IT UP) so i have to drive almost 100 miles (one way) to bring him funds to get home . So i cancel the transfer and good lord the inconvenience of trying to get my money back from these idiots is really driving me. I get to a payout location and the IDIOT cashier tells me she needs my phone number (so i key in my phone # no transactions found) so I tell her i have mtcm number and the IDIOT tells me oh we can’t retrieve funds that way - IDIOTS is all i know to say. until i get my money back i will conclude WU is a rip off by making things complicated when it really doesn’t have to be - they also partner with stores who hire the most useless idiotic ignorant cashiers that it makes the entire experience aggravating to say the least.Done with western unionVersion: 7.2

Worst App Ever For Big Amount Transfer!My first and Third small amount transaction went through fine while my 2nd transaction Still stuck on “on hold” status for 8 days!!! I talked to 8, 9 agents and chat with 2, 3 agents just to try to make my transaction work again, and you know what? Everytime I called them, they gave me a different story line, either I need to send my ID, or they had my ID but the other department will need it, or they approved it, just need to wait. I sent it over the app, and 2 different email from WU, waited more days then they wanted me to!! They now email me back to make me call them Again?? they litterally saying it would be done after my ID sent, I called 5 time over a week, and none of them know exactly what’s going on on my account. They took my money out of my bank account already for 4 days, but my transaction is still “On Hold”. What do you actually want me to do? Call another agent again? I really believe that some random responses for this review will start with (sorry for…. Please call our agent…) what is a joke..Eochanghy15Version: 9.7

Absolutely terrible customer serviceI don’t normally leave reviews but hopefully I can save someone else the headache before downloading this app. I set up a money transfer to a friend, because cash app was not working properly. After confirming everything we found out it would take days for him to receive it. I’m not going to wait days to send someone 25$ I went to the help forum that clearly states a money transfer can be canceled if it has not been deposited or picked up. So I started a chat with an agent. Gave her the same tracking number multiple times(I guess she couldn’t type it in right) copied and pasted straight from the app. Just to say the same thing I’ve and over “I have checked your money and it is scheduled to be deposited” that’s it no expectation. I even copied and pasted WesternUnion policy on cancellation and she still refused to do anything. I asked for a supervisor and simply got a response saying my supervisor said the same thing. Sheer laziness and poor policy and garbage UI/app design cost me two hours and 30$ I’ll never get back.Joe HyghVersion: 10.8

First time (and last time) userI was trying to help a friend with an emergency by sending him money and never having sent funds using Western Union before I had to quickly complete the registration process, naturally selecting the option to send from my bank account vs. a credit card. The bank account option said transfers would take 0-4 days. What I know of Western Union is that it’s a fast way to send money. So, figuring that it was early in the day, on Friday, my friend would get it today. Except that’s not the case at all! So I cancelled the transaction and learned that the $9 (RIP-OFF) fee won’t be refunded! PayPal, Messenger, and Zelle don’t even charge a fee to transfer money from a bank account! Western Union does and they don’t even refund it when they clearly have not processed anything! So I had to use my debit card and pay $15 to send the money immediately. “SEND IN MINUTES” is the tag line. Now I’m waiting to finish this review to tell you “how many” minutes it takes. 29 minutes. Not bad, but Western Union should really refund the transfer fee. That’s an old business model..DrP1000Version: 6.5

Mr. Roy love IIII have attempted to send money via this app quite a few times. They list the payment as ready to be released but when family members go to western union to collect western union tells them That the payment was cancelled! Even though the app indicates the money is ready for payment. After calling their customer service number you find out that their security department has decided to cancel the payment as possible fraud. Sending money to my old aunt in Minnesota!!! No e-mail, text message or any indication that the payment has been cancelled until you find out from the recipient notifying that the cash cannot be released. Talk to a supervisor is useless, obviously WU does not trust their frontline management to correct the problem. So there you are a 78 year old aunt taking a bus to pick up money that western Union deemed suspicious and cancels the payment without the simple courtesy of letting the sender know via a call, text or e-mail. After this happening three times I decided to use MoneyGram without a hitch. I would not use western union again for any reason..RoyL3Version: 5.8

I used to live this companyWhen I was a student and had to use it. Now I mostly use PayPal. I tried to send money for a housewarming gift to a friend in the Ukraine with these guys. I put in my cc number, they gave me a tracking number. My friend was supposed to show up with a valid ID to pick the money up (in as quickly as four minutes). Simple right? Instead they told her that my name was in “the system”. Kept her there for an hour. Told her it was because my “name is not American” (ironically I am actually pretty American have like to think I’ve done a lot for my country). Then they sent her away, telling her to go to a “big bank” after the weekend. So though as an American working with an American company I think the whole thing is way too racist, I wrote to them semi nicely. Once on their Facebook page, and once again in a review for they sent me. They answered once. Some one-liner. Saying something completely unrelated, that they’d like to remind me that BOTH parties, the sender and receiver, have to show IDs. They didn’t even bother to read my email. And now I’m kinda ticked off enough to send all this to an attorney and sue them. This could have been some underprivileged immigrant mother sending hotel money to her broke kid (in which case she would have been homeless for a couple of days, because to Western Union agent on the Ukraine, deemed her name “not American enough”. May I add again that they didn’t even read my complaint?.KKAppleIDVersion: 9.3

Service for me has been nonexistent.I have been back and forth for several weeks and day after day with the email Customer Care and 2 or 3 times with the call in techs still no fix for my issue. Thing is it wasn’t a problem until someone at WU decided to lock me out from sending transfers from my account for reasons unknown to me. I complained several months ago, word came back that my account was clear since then I have not been able to send anything from any device I log in from. I get to the point of finalizing the transaction sometimes after selecting the recipient or as far as selecting my pay card going to review then I always get (something went wrong try again later) and that is as far as I can go. I have tried everything I have been told to try and it never gets fixed. If it had never been messed with for no reason I would not have this problem no one can seem to fix. Uninstalling , using a different browser or device makes no different. It does the same when logging in online..BigsargeSFCVersion: 6.0

A dangerous for one’s life and well-being app. Plus very slowI’ve been using this app for about 7 month and I’ve been sending regularly once or twice per month money to 2 people only. Yet every single time the transfers go through an approval process that takes somewhere between 2 and 3 hours. Although the advertised availability time is in minutes. I guess they mean hundreds of minutes, but they should at least disclose this fact. However the most dangerous part of this service is that occasionally I’d reach a hidden limit of the amount that I can send and the transaction would be cancelled without letting ANYONE know. My friends live in a war torn Ukraine and every time they go on the streets they risk their lives, yet western union would send me confirmation that the money are available and then when my friends arrive to the location the agent would say the transaction was cancelled. So they have to come back home without money and food for their child. This is an extremely irresponsible approach to doing business..AlexmclarenVersion: 5.4

System and customer service not helpfulIt took me almost 2 days to send money to the Philippines. It always gives me a prompt that their system are having technical difficulties . I tried calling the number that was on their website, the first rep was not at all helpful, he’s giving me a number to call instead , so I wrote down the number only to find out that it’s the same number that I just called that’s why I was talking to him. The second one was telling me that I put the wrong purpose, how can you put choices there when it’s wrong, so I asked if he can stay on the line while I’m trying to do what he’s suggesting to me, but he said no because he has another customer to help. Wow! So what I did was while he was talking I was trying to do it using his suggestions but still it doesn’t work. So he just suggested to try again later. I just said thanks. So frustrating considering that the money will be used asap for our property tax. We are avoiding penalty for late payment..10161960Version: 9.6

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