Expedia Group Partner Central Customer Service

Expedia Group Partner Central Positive Reviews

Problem opening app. On iPhone.Why do I have to go through Siri to open up my app.? I have an icon on my screen but when I tap it it just shows a blank blue screen. None of the app. showing at all. I hope this gets fixed soon. I really need it. Syd.Gayles11Version: 1.20.28

LoginLogin required when coming from email reservation even with app on the device if device has app must allow email reservation to open up in app.ShdhhddvssVersion: 1.22.49

Not favorable to property owners.I have noticed since longtime that Expedia partner central is not favorable to hard working hotel owners. They rush to the conclusion Lightning fast instead verifying the facts. They promote shabby environment by allowing third person book the hotel rooms and by doing so they promote many crimes indirectly. I will not be surprised if they hit with hasty law suits down the road..1hokieheartVersion: 1.23.20

Feel Safe and Clean PlaceHotel has been improved lot with cleanliness and great customer service…. I enjoyed my stay will definitely come back..JakxjxVersion: 2024.24.0

App updateEvery time I update my App It asks me to verify my account, I do as asked but then my App freezes. I have to delete it and reload? 🤷🏻‍♀️🤦🏻‍♀️. I am on my I-phone and my husband on his and his computer. I typically make the reservations. 🙄.Hanlie EngelbrechtVersion: 1.19.31

Hoping it crashes lessI’m really hoping the app crashes less. It’s a great app. It just seems to have a lot of problems connecting unless it’s directly through the website.Llady J StarVersion: 1.21.43

Can’t open in iPhoneIt was working fine when I installed now I can’t open it.. I have reinstalled but same problem.SphojoVersion: 1.20.28

Expedia is expiredThe reason I don’t like the reservation because I don’t when they send email to guest to choose a checking is good or bad. I want them to remove.HarinpatelVersion: 1.19.28

So far.......Wow. I’m impressed with the dozens of things this software does. Remarkable! Training class is Monday. My experience with Expedia has been 5 star. Callan my account rep is quick to return calls & emails. I’ll keep you posted.R BaggettVersion: 1.9.23

Hotel CollectI am having hard time changing my method of payment from Hotel Collect to Expedia Collect. Please make the changes asap..Rickey BehelVersion: 2023.50.0

Opening problemThis morning I’ve encountered a problem in opening the app. I receive notifications correctly but can’t open the App.BladawayaVersion: 2024.34.0

PerfectVery hotel friendly. Easy to operate and manage hotel booking with thus platform compare to other OTAs . Keep going.Dipu911oVersion: 2024.15.0

OwnerEasy to use and produces results. Good customer service too which is hard to find these days! Heather Myles Trucountry Inn Owner.Miz MylesVersion: 1.21.50

Message is faultyMessaging guest through the app has always been challenging. It never seems to work properly. It’s frustrating when you have to communicate with guests..Alejandro P2Version: 2024.11.0

Synching with other booking sitesThe app should be able to have an option to sync calendars of other booking sites. This will Make it more efficient in terms of calendar management and also to avoid over booking..Jake RegVersion: 1.11.20

Easy access.Easy access to Partner Central, but sometimes has problems to change between properties. When changing to another property keeps showing the last one..- tiff *Version: 1.11.27

It needs to improve the appOften repeat the same messages. It doesn’t open, servers are falling down often….Pit. GuanmarcosVersion: 2024.27.0

Front deskIt helps a lot to see how the guest like our service and help me to manage the room sell.Ruhi09Version: 1.19.38

⭐️⭐️⭐️⭐️⭐️Soo easy to access. Very convenient for me to work anywhere and anytime. Life saver ⭐️⭐️⭐️⭐️⭐️.Aster Jacquelyn BaroiVersion: 1.23.21

Never WorksThis app is consistently having issues, I expect it to not work every time I open the app. Causing a lot of unnecessary stress!.Mineral808Version: 1.20.30

The best extranet I’ve ever used.Strongly recommended for a hotelier to manage and get the best out of this extranet..ExtranetUserVersion: 1.19.38

Very usefulI love this app. Very easy to navigate..JJ_BCHVersion: 1.19.38

Partne Central AppWhen it works, it’s fine. But it often doesn’t open, setting up a loop of password entry, confirmations and back to the beginning over and over. It worked today - the first time I’m about 10 days..ChickadeeoncallVersion: 1.19.39

It is awesomeThe only thing is we could get kindly the spot where to put the Expedia’s confirmation number, just like in the whole extranet, in order to be able to find directly the guest when making a search it would be awesome :) maybe through a future update of yours, Tarik.Tarik Iphone XVersion: 1.10.10

AppNot easy app to navigate.La Casa Blanca LizVersion: 2023.43.0

To many times need to delete appSo many times is getting stuck and I need to delete app and reinstall.AstaeculmeaVersion: 2024.31.0

Lively inn and suitesNice location good room size quite and clean attached restaurant stay again.Kash patel 2005Version: 1.23.34

Easy to use.Very easy to use. Intuitive for day to day hotel management.Jerry RedhalfVersion: 1.4.9

App doesn’t openApp was great but now just gets stuck on “authorizing user” when I try to go in. Have tried everything...even deleting and reinstalling app multiple times. Nothing works. I googled it and I’m not the only person who has had this issue..ARCJCVersion: 1.11.7

Lacking required capability to be usefulTo be a great app, the user must be able to do what they need without resorting to jumping through hoops. Sadly, to block a room as sold out, this app currently fails. Only through using browser can the user do what truly needs to be done: To keep from being overbooked..Electric FrogsVersion: 1.3

Very useful!Simple to use and very helpful! Love the sell tonight functionality..SEBVancouverVersion: 1.1.0

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Expedia Group Partner Central Negative Reviews

App doesn’t workOver the last two years, I have had numerous issues with this Expedia partners app. I don’t take one nighters and I keep getting one nighters. People continue to show up last minute bookings for one night and when I turn them away because it’s against my policy. Expedia give me a bad rating for turning away individuals based on my policy. I called a helpdesk tech help support. For them to make the correction to my settings this is not taken by my input. I would love to be able to start over maybe is the fact that I’ve been on Expedia quite a while I don’t have the know how to correct it. This does not work for me..Rough RonVersion: 2023.43.0

Connection problems...log in problems...poorly executed log in interfaceThe app has issues at log in. It’s been more apparent in recent updates. Even with Touch ID, or manual password it won’t let you log in at times and sometimes it tells you either to enter captcha but aren’t able to click on it, or it says connection problem and won’t let you access the app. Poorly designed for something that should make it easy for property management. It’s less of a hassle to log in on the website compared to this. Frustrating!.PRIAppzVersion: 1.19.29

Not easy to useThere is no way to manage your bookings with this. It does not allow you to see all your reservation at a glance. You can only see what’s happening today. It does not show any upcoming reservations. If it is not happening today you have to scroll through the calendar and hopefully remember arrivals dates and click on it. All calendars gives you multiple views-weekly, monthly, yearly. I guess Expedia wasn’t going for ease of use. You gotta work hard to manage your reservations..BelushusVersion: 1.11.18

Worst appYou have to log in every time to open not user friendly app even after several complaints our issue is not solved. There is no way to mark pre paid guest as no show. Even if marked a post pay reservation no show they are allowed to write review without staying at hotel ridiculous system. Update it and let it log in using our face id.Jinish420Version: 1.21.35

Review from EmployeeThese reviews have to be paid I work at Expedia and all day I get calls from partners saying how awful our website is and how hard it is to use. The ones who even know about the app say its even worse. I have to agree the website is constantly bugging, they are always updating it causing it to crash. Absolute garbage would expect better from a company like this..Wikson tavaresVersion: 1.11.4

Frustrating, app won’t openI work for an Inn so I use this app every single day and have never had any issues with it before, but the past few days I haven’t been able to open the app at all. I’ve deleted it and reinstalled it multiple times but it doesn’t seem to help. I need it to get fixed..Honest ChicaVersion: 1.20.28

Frustrated consultantWhenever i attempt to log onto App it does not open to the full page. The whole app only opens in the center of the screen on all of my IPads Making it difficult to use the website for my business.Frustrated travel consultantVersion: 2024.43.0

Not updating inventoryI had a booking come through for dates that wasn’t available So I looked and found 4 other dates that the app didn’t block off after 3times trying to block off dates on the app I had to use the desktop to block the date So double check your dates to make sure they are blocked.MjwpmsVersion: 1.10.12

Not user friendly - no back buttonI got a notification that I had a Real Time Feedback. I clicked it and the app opened. No where is it possible to check real time feedback on the app. Another annoying thing is that when I click a topic there is no back button so then I’m stuck on the page. Weird..Micah.BattVersion: 1.8.19

Customer serviceDoes not give accurate guest contact info so guests do not receive our check in information. If we use the app to send the check in codes it says unable to send because it thinks it’s a marketing message. Very frustrating and causes a lot of angry guests.CarBeachInnVersion: 1.23.10

Doesn’t work with iPhone 6 Plus with 12 and upMy app been crashing and can’t open it in iPhone 6 Plus. I have the latest version of iOS. After this update, it doesn’t work. Hard to contact the developer too..Tomz7560Version: 1.20.28

Bad updateThe update removed the menu at the bottom of the screen and now I cannot check my feedback, or anything else except when I get a new booking. I am stuck on the activity page and that diminishes the reason I downloaded the app in the first place. Zero stars from me..AlexiapitmanVersion: 1.8.19

App not working at allJust downloaded this app. Log in but not loading home page.. it’s just keep kicking me out on log in page. There must be some bug that need to be fixed. It last updated every week and I still face this issue!!!.Etx-nickVersion: 1.11.27

Outdated dataSite is extremely slow to react to changes in regards to inventory control and pricing strategy We like to offer our customers special discount in some event and the site don’t react in a timely manner to reflect the changes.PantyoloVersion: 2023.50.0

Horrible and difficult to useHorrible and difficult to use, for the commissions that we pay Expedia it seems like they would take more effort and make this app truly usable by hotels..DonotbuywithoutaskingdadVersion: 2024.11.0

Not user-friendly applicationThe mobile application is not all user-friendly compared to booking com, Airbnb or Vbro. Please learn from them the simplify bulk edit of availability and rate plan..BouhmaidVersion: 2024.43.0

Update killed usefulnessI use this app for staying on top of real time feedback. Since the latest update this is no longer an option. The app is completely unusable and no functional. Very disappointed with the new update..ShowmethefootyVersion: 1.9.0

Does not workEvery few days it work and then stop working it’s kept on searching something then you have to delete and get again from App Store again same process..PDSeaVersion: 1.10.9

CalendarYour calendar is an absolute mess. Impossible to synchronize with other callers. There’s a fake option to handle opening or closing room in bulks, but one still has to close rooms one at a time. Just terrible..BibooottyVersion: 1.20.6

Rate AdjustmentI can’t turn on or off my special discounted rates. I’m only able turn on/off my standard rate.ArbhaktaVersion: 1.21.45

Difficult to use and +++It times out on you and disconnects you more than any other App. Truly frustrating to use..YellowstoneMiracleVersion: 2024.25.0

Stuck at log in page!It stucked at "Authorizing user" the login page AGAIN!. And have no back buttons. Please fix it asap..Thanx_EZHOUSEVersion: 1.9.0

Too many incorrect automated messages being sent to guests!!!Too many incorrect automated messages being sent to guests!!!.This is also unnecessaryVersion: 1.22.35

Wrong city taxYou take less tax we have to pay the right tax we lose money please make sure take right tax from guest.Rajamohan123Version: 2024.36.0

NotificationsIt would be great if they would add sound notifications on the App. Please please please.MchauhanVersion: 1.11.4

Hotel ownerI can’t even open the app on my iPhone anymore . It’s useless, no notifications no nothing.Pty44Version: 1.20.20

Window opens in small squareI’ve just installed this app and when I log in, the window is only half the screen size. I think it’s using an iframe or something, so it’s like a browser window inside the app. The resizing of the square doesn’t work, and if you try zoom, the content within the square increases in size - not the square itself..CatfluffVersion: 1.22.11

So many problems of the appThe message module filter all the self check in instructions. The message all with show unread . The price change in calendar only change the price for one person. Really too many bugs.ZJ8276Version: 2024.22.1

Login not workingI called Expedia and they said they might investigate why the app cannot be login to. You enter you user name and password click login and nothing. Even if you uninstall the app and reinstall same thing. If you are a hotel partner you have to rely on your laptop as your phone is now useless to login to the Expedia app. It is affecting 3 of us that I know of..Snuka02Version: 2024.21.0

Not working properly on IpadWhen I open the App the window is only half the screen size. When you tap on a drop down menu to open Expedia TAAP, that doesn’t work either. Frustrating..BandedchickVersion: 2023.50.0

DisappointedCan not read and reply any messages since last update. Always say: "oops, something went wrong. Try again.".Tuas1234Version: 1.23.40

Try to get the phone number for a guest: good luck!It’s so frustrating to get a phone number to call guests!!! Argh!!! The application asks you to log in several times and it gets into a n endless loop. Terrible! Worst application ever!! Especially if you are in a rush to contact the guests! Fix it please!!!.CerodenVersion: 1.9.23

IOS 11 update requiredThe app needs a major update... Especially to make it iOS 11 friendly. The bottom option bar has stopped showing up and the login process takes forever. Most of the times it has started forgetting credentials and the only way to fix that is by exciting and reopening the app.AbijahGVersion: 1.8.19

ClunkyApp isn't as bad if you have only one property, but I own two, therefore the app is insanely clunky, annoying, and time consuming..ShaldanaVersion: 1.8.7

Broken updateApp not launching since yesterday's update..PJIVersion: 1.8.7

Keeps making me enter passwordThat's the whole reason I use a thumbprint, so I don't have to keep looking up passwords. Never can use the thing on the go cause all my passwords are on my computer, so it kinda defeats the purpose. Unfortunate..Dee Dee 😃Version: 1.7.0

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