Expedia Group Partner Central Customer Service

Expedia Group Partner Central Positive Reviews

Not favorable to property owners.I have noticed since longtime that Expedia partner central is not favorable to hard working hotel owners. They rush to the conclusion Lightning fast instead verifying the facts. They promote shabby environment by allowing third person book the hotel rooms and by doing so they promote many crimes indirectly. I will not be surprised if they hit with hasty law suits down the road..1hokieheartVersion: 1.23.20

Problem opening app. On iPhone.Why do I have to go through Siri to open up my app.? I have an icon on my screen but when I tap it it just shows a blank blue screen. None of the app. showing at all. I hope this gets fixed soon. I really need it. Syd.Gayles11Version: 1.20.28

Easy to use and negate throughI love Expedia Group Partner Central. The app is easy to use and navigate through. If I have an issue or don’t understand something I call customer service. They are so professional, friendly, and understanding..GraiAnnaVersion: 2026.14.0

LoginLogin required when coming from email reservation even with app on the device if device has app must allow email reservation to open up in app.Lake Mr PVersion: 1.22.49

Feel Safe and Clean PlaceHotel has been improved lot with cleanliness and great customer service…. I enjoyed my stay will definitely come back..JakxjxVersion: 2024.24.0

App updateEvery time I update my App It asks me to verify my account, I do as asked but then my App freezes. I have to delete it and reload? 🤷🏻‍♀️🤦🏻‍♀️. I am on my I-phone and my husband on his and his computer. I typically make the reservations. 🙄.Hanlie EngelbrechtVersion: 1.19.31

Hoping it crashes lessI’m really hoping the app crashes less. It’s a great app. It just seems to have a lot of problems connecting unless it’s directly through the website.Llady J StarVersion: 1.21.43

It needs to improve the appOften repeat the same messages. It doesn’t open, servers are falling down often….Pit. GuanmarcosVersion: 2024.27.0

Can’t open in iPhoneIt was working fine when I installed now I can’t open it.. I have reinstalled but same problem.SphojoVersion: 1.20.28

Expedia is expiredThe reason I don’t like the reservation because I don’t when they send email to guest to choose a checking is good or bad. I want them to remove.HarinpatelVersion: 1.19.28

So far.......Wow. I’m impressed with the dozens of things this software does. Remarkable! Training class is Monday. My experience with Expedia has been 5 star. Callan my account rep is quick to return calls & emails. I’ll keep you posted.R BaggettVersion: 1.9.23

Hotel CollectI am having hard time changing my method of payment from Hotel Collect to Expedia Collect. Please make the changes asap..Rickey BehelVersion: 2023.50.0

Opening problemThis morning I’ve encountered a problem in opening the app. I receive notifications correctly but can’t open the App.BladawayaVersion: 2024.34.0

Lot of glitch still existsKeep seeing same Msg unread even after we read them for days. It can be more user friendly..HDPATEL0122Version: 2025.47.0

PerfectVery hotel friendly. Easy to operate and manage hotel booking with thus platform compare to other OTAs . Keep going.Dipu911oVersion: 2024.15.0

Message is faultyMessaging guest through the app has always been challenging. It never seems to work properly. It’s frustrating when you have to communicate with guests..Alejandro P2Version: 2024.11.0

Front deskIt helps a lot to see how the guest like our service and help me to manage the room sell.Ruhi09Version: 1.19.38

Synching with other booking sitesThe app should be able to have an option to sync calendars of other booking sites. This will Make it more efficient in terms of calendar management and also to avoid over booking..Jake RegVersion: 1.11.20

OwnerEasy to use and produces results. Good customer service too which is hard to find these days! Heather Myles Trucountry Inn Owner.Miz MylesVersion: 1.21.50

Easy access.Easy access to Partner Central, but sometimes has problems to change between properties. When changing to another property keeps showing the last one..- tiff *Version: 1.11.27

Guests communication is terribleWe do no longer get phone numbers or emails and the guests do not check this app so we have no way to get in touch with incoming guests especially after hours . Please provide phone numbers..A Pearl in EnglewoodVersion: 2026.21.0

Outdated and clunky interfaceI use many platforms and partner central is by far one of the most difficult and outdated systems I use compared to most in the industry..YourcozybnbVersion: 2025.40.0

⭐️⭐️⭐️⭐️⭐️Soo easy to access. Very convenient for me to work anywhere and anytime. Life saver ⭐️⭐️⭐️⭐️⭐️.Aster Jacquelyn BaroiVersion: 1.23.21

Never WorksThis app is consistently having issues, I expect it to not work every time I open the app. Causing a lot of unnecessary stress!.Mineral808Version: 1.20.30

PatheticWill opt you in for price match when you never did opt in. Worst partner in bookings ever.BaldunicornVersion: 1.21.5

Partne Central AppWhen it works, it’s fine. But it often doesn’t open, setting up a loop of password entry, confirmations and back to the beginning over and over. It worked today - the first time I’m about 10 days..ChickadeeoncallVersion: 1.19.39

It is awesomeThe only thing is we could get kindly the spot where to put the Expedia’s confirmation number, just like in the whole extranet, in order to be able to find directly the guest when making a search it would be awesome :) maybe through a future update of yours, Tarik.Tarik Iphone XVersion: 1.10.10

User friendlyI’m able to reach many potential guests all over the world through Expedia. Very happy with being a host on this platform..Black Bear Guest HouseVersion: 2026.16.0

To many times need to delete appSo many times is getting stuck and I need to delete app and reinstall.AstaeculmeaVersion: 2024.31.0

感谢成为合作伙伴简单容易完成谢谢.💖cynthia.huaVersion: 2025.48.0

AppNot easy app to navigate.La Casa Blanca LizVersion: 2023.43.0

DisappointedCan not read and reply any messages since last update. Always say: "oops, something went wrong. Try again.".Tuas1234Version: 1.23.40

Lively inn and suitesNice location good room size quite and clean attached restaurant stay again.Kash patel 2005Version: 1.23.34

Easy to use.Very easy to use. Intuitive for day to day hotel management.Jerry RedhalfVersion: 1.4.9

App doesn’t openApp was great but now just gets stuck on “authorizing user” when I try to go in. Have tried everything...even deleting and reinstalling app multiple times. Nothing works. I googled it and I’m not the only person who has had this issue..ARCJCVersion: 1.11.7

Lacking required capability to be usefulTo be a great app, the user must be able to do what they need without resorting to jumping through hoops. Sadly, to block a room as sold out, this app currently fails. Only through using browser can the user do what truly needs to be done: To keep from being overbooked..Electric FrogsVersion: 1.3

Very useful!Simple to use and very helpful! Love the sell tonight functionality..SEBVancouverVersion: 1.1.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2026.21.0

Expedia Group Partner Central Negative Reviews

ImpossibleI own two businesses and have them hooked with Expedia. We now are not able to communicate with the guest. We are remote so I need to be able to text, call or email the guest. Expedia has blocked us from being able to do so. So now I have guests showing up at the property, unable to check in. I cannot even email them. There is no way to use the Expedia Partner Central app to even communicate. I’m blocked from being able to take care of my. However, Expedia is very happy to take 17% to 22% of these bookings. When you call them, you get an agent who is in a room with what sounds like 100 other people talking. And instead of them picking up the phone and talking to you, were trying to call you back, they just want you to email them and they sometimes are 3 to 5 days. Emailing you back… it’s horrible.MjgyelbxbdiVersion: 2026.21.0

Expedia catch 22Expedia Partner Central’s latest policy of not providing hotel partners with guests’ telephone numbers creates a serious operational problem. We have no reliable way to contact guests in advance to provide essential registration and check-in information. As a result, guests arrive at the property confused, not knowing what to do, and understandably frustrated after a long day of travel. The supposed backup is Expedia’s messaging platform within Partner Central. However, messages sent there are often placed under review for “security reasons,” while Expedia simultaneously advises partners to call the guest instead. That is obviously impossible when Expedia has withheld the guest’s phone number. If the matter is urgent, this system is completely unworkable and leaves both the property and the guest in a very difficult position..Unhappy in NapaVersion: 2026.16.0

App doesn’t workOver the last two years, I have had numerous issues with this Expedia partners app. I don’t take one nighters and I keep getting one nighters. People continue to show up last minute bookings for one night and when I turn them away because it’s against my policy. Expedia give me a bad rating for turning away individuals based on my policy. I called a helpdesk tech help support. For them to make the correction to my settings this is not taken by my input. I would love to be able to start over maybe is the fact that I’ve been on Expedia quite a while I don’t have the know how to correct it. This does not work for me..Rough RonVersion: 2023.43.0

BrokenIt was always clunky and unreliable. Now that it’s the only way to communicate with guests since Expedia started withholding guest’s phone numbers it’s very inconvenient and regularly results in missed communications. We don’t have a front desk so we rely on guests receiving check in instructions. The app provides no reassurance that guests have received the instructions and sometimes the guests end up calling when they arrive because they can’t get into the building. It hinders our ability to provide an excellent experience for our guests..AntemeterVersion: 2026.18.0

Connection problems...log in problems...poorly executed log in interfaceThe app has issues at log in. It’s been more apparent in recent updates. Even with Touch ID, or manual password it won’t let you log in at times and sometimes it tells you either to enter captcha but aren’t able to click on it, or it says connection problem and won’t let you access the app. Poorly designed for something that should make it easy for property management. It’s less of a hassle to log in on the website compared to this. Frustrating!.PRIAppzVersion: 1.19.29

Not easy to useThere is no way to manage your bookings with this. It does not allow you to see all your reservation at a glance. You can only see what’s happening today. It does not show any upcoming reservations. If it is not happening today you have to scroll through the calendar and hopefully remember arrivals dates and click on it. All calendars gives you multiple views-weekly, monthly, yearly. I guess Expedia wasn’t going for ease of use. You gotta work hard to manage your reservations..BelushusVersion: 1.11.18

Review from EmployeeThese reviews have to be paid I work at Expedia and all day I get calls from partners saying how awful our website is and how hard it is to use. The ones who even know about the app say its even worse. I have to agree the website is constantly bugging, they are always updating it causing it to crash. Absolute garbage would expect better from a company like this..Wikson tavaresVersion: 1.11.4

We need guest phone numbersNot having access to guest phone numbers is creating real operational problems. We need a dependable way to reach guests before arrival to share check-in details. Right now, that gap leads to confusion and frustrated guests arriving unprepared. Partner Central messaging isn’t reliable. Messages get delayed or flagged, and at times the messenger isn’t available at all. This needs to be fixed!! Restore guest phone number access for verified bookings so properties can properly communicate and deliver a good guest experience. The problem you created is worse than the problem you are trying to solve!.BoatGuy545Version: 2026.16.0

Frustrating, app won’t openI work for an Inn so I use this app every single day and have never had any issues with it before, but the past few days I haven’t been able to open the app at all. I’ve deleted it and reinstalled it multiple times but it doesn’t seem to help. I need it to get fixed..Honest ChicaVersion: 1.20.28

Frustrated consultantWhenever i attempt to log onto App it does not open to the full page. The whole app only opens in the center of the screen on all of my IPads Making it difficult to use the website for my business.Frustrated travel consultantVersion: 2024.43.0

Not updating inventoryI had a booking come through for dates that wasn’t available So I looked and found 4 other dates that the app didn’t block off after 3times trying to block off dates on the app I had to use the desktop to block the date So double check your dates to make sure they are blocked.MjwpmsVersion: 1.10.12

Not user friendly - no back buttonI got a notification that I had a Real Time Feedback. I clicked it and the app opened. No where is it possible to check real time feedback on the app. Another annoying thing is that when I click a topic there is no back button so then I’m stuck on the page. Weird..Micah.BattVersion: 1.8.19

Customer serviceDoes not give accurate guest contact info so guests do not receive our check in information. If we use the app to send the check in codes it says unable to send because it thinks it’s a marketing message. Very frustrating and causes a lot of angry guests.CarBeachInnVersion: 1.23.10

Nos working properlyI’ve been using this app for almost 5 years now and lately it’s been a nightmare. Can’t load messages, any load bookings and I need to use the website constantly..LeiaNitaVersion: 2025.17.0

Doesn’t work with iPhone 6 Plus with 12 and upMy app been crashing and can’t open it in iPhone 6 Plus. I have the latest version of iOS. After this update, it doesn’t work. Hard to contact the developer too..Tomz7560Version: 1.20.28

Bad updateThe update removed the menu at the bottom of the screen and now I cannot check my feedback, or anything else except when I get a new booking. I am stuck on the activity page and that diminishes the reason I downloaded the app in the first place. Zero stars from me..AlexiapitmanVersion: 1.8.19

Notifications Do Not Clear - help!Notifications do not clear after reading messages, new reservations and performance opportunities. Have to sign out of app to not see the bothersome notifications adding up. Very time consuming..Erin from BuffaloVersion: 2026.7.0

Worst appYou have to log in every time to open not user friendly app even after several complaints our issue is not solved. Update it and let it log in using our face id. Very frustrating..Jinish420Version: 2024.47.0

App not working at allJust downloaded this app. Log in but not loading home page.. it’s just keep kicking me out on log in page. There must be some bug that need to be fixed. It last updated every week and I still face this issue!!!.Etx-nickVersion: 1.11.27

Outdated dataSite is extremely slow to react to changes in regards to inventory control and pricing strategy We like to offer our customers special discount in some event and the site don’t react in a timely manner to reflect the changes.PantyoloVersion: 2023.50.0

Not user-friendly applicationThe mobile application is not all user-friendly compared to booking com, Airbnb or Vbro. Please learn from them the simplify bulk edit of availability and rate plan..BouhmaidVersion: 2024.43.0

Messaging doesn’t workEvery time I try to reply to a guest it doesn’t work all it says is something went wrong try again. I have the app because I respond to guests request when I’m on the go..Desiree912Version: 2025.13.0

Horrible and difficult to useHorrible and difficult to use, for the commissions that we pay Expedia it seems like they would take more effort and make this app truly usable by hotels..DonotbuywithoutaskingdadVersion: 2024.11.0

This is not optimized for iPhone SEProblem is I cannot login The keyboard is not popping on login page I have to go to Google chrome app to sign and be able to view my bookings which requires more time and effort.Whitmore InnVersion: 2024.47.0

Update killed usefulnessI use this app for staying on top of real time feedback. Since the latest update this is no longer an option. The app is completely unusable and no functional. Very disappointed with the new update..ShowmethefootyVersion: 1.9.0

Window opens in small squareI’ve just installed this app and when I log in, the window is only half the screen size. I think it’s using an iframe or something, so it’s like a browser window inside the app. The resizing of the square doesn’t work, and if you try zoom, the content within the square increases in size - not the square itself..CatfluffVersion: 1.22.11

Astonishingly badHonestly, it amazes me how a massive OTA can produce a software this horrible. It constantly logs us out for no reasons, always glitches when we try to pull up reservations. More recently, the guests’ contact numbers are unavailable, and we are forced to use Expedia’s messaging system, which has bugs everywhere. A lot of times, the messages won’t load or won’t send, and when they do get sent, they are super delayed. It is so frustrating for both guests and property managers. These Expedia software developers don’t deserve to have a job, Expedia should hire from Booking.com and Airbnb instead..DeeDoubleU123Version: 2026.17.0

No customer contact number available？As a hotel partner relying on Expedia to manage reservations, this policy change has created a serious operational problem. Guest phone numbers are now completely hidden from Partner Central including on the reservations page, side panel, and message experience with no workaround available. The only option offered is Expedia’s Message Center, which is unreliable at best. Messages are frequently held “under review for security reasons,” yet Expedia’s own support team tells you to call the guest which is impossible when they’ve withheld the number. This leaves us unable to reach guests for urgent pre-arrival communication, resulting in confused travelers and a poor check-in experience that reflects badly on our property, not on Expedia. We were told this is a known issue being investigated, with no timeline and no workaround. For a platform handling real hospitality operations, this is unacceptable. Basic guest contact should never require a support ticket. Fix this, or partners will seek alternatives..KathyCui223Version: 2026.17.0

Contact for guestsI don’t like that I cannot reach my guests via email or via phone. I can only send them messages through the platform and most of them don’t receive. I like to have contact with my guests prior to arrival as like to know if any allergies or if they need help planning their getaway. This is all very frustrating. I am thinking about cancelling this platform after at least 16 years of business together..Morningsun74Version: 2026.22.0

Customer supportCustomer service support hung up on us..Our funds not being paid.Version: 2026.21.0

So much errorToo many errors too often very frustrated..Mi2ko4Version: 2025.50.0

I can’t get accessI have been trying for weeks. But says I am not authorized. I am an Expedia agent. I used to be able to access it. It would be helpful. Please reply.Frustrated TanyaVersion: 2025.17.0

So many problems of the appThe message module filter all the self check in instructions. The message all with show unread . The price change in calendar only change the price for one person. Really too many bugs.ZJ8276Version: 2024.22.1

Login not workingI called Expedia and they said they might investigate why the app cannot be login to. You enter you user name and password click login and nothing. Even if you uninstall the app and reinstall same thing. If you are a hotel partner you have to rely on your laptop as your phone is now useless to login to the Expedia app. It is affecting 3 of us that I know of..Snuka02Version: 2024.21.0

Not working properly on IpadWhen I open the App the window is only half the screen size. When you tap on a drop down menu to open Expedia TAAP, that doesn’t work either. Frustrating..BandedchickVersion: 2023.50.0

Try to get the phone number for a guest: good luck!It’s so frustrating to get a phone number to call guests!!! Argh!!! The application asks you to log in several times and it gets into a n endless loop. Terrible! Worst application ever!! Especially if you are in a rush to contact the guests! Fix it please!!!.CerodenVersion: 1.9.23

IOS 11 update requiredThe app needs a major update... Especially to make it iOS 11 friendly. The bottom option bar has stopped showing up and the login process takes forever. Most of the times it has started forgetting credentials and the only way to fix that is by exciting and reopening the app.AbijahGVersion: 1.8.19

ClunkyApp isn't as bad if you have only one property, but I own two, therefore the app is insanely clunky, annoying, and time consuming..ShaldanaVersion: 1.8.7

Broken updateApp not launching since yesterday's update..PJIVersion: 1.8.7

Keeps making me enter passwordThat's the whole reason I use a thumbprint, so I don't have to keep looking up passwords. Never can use the thing on the go cause all my passwords are on my computer, so it kinda defeats the purpose. Unfortunate..Dee Dee 😃Version: 1.7.0

GoodCan be better.MSD.1980Version: 2026.25.0

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 2026.21.0