Wingstop Customer Service

Wingstop Positive Reviews

Why i love wingstopEating at Wingstop is always an exceptional experience, one that I eagerly anticipate each time. From the moment I step inside, the aroma of sizzling wings and flavorful sauces envelops me, setting the stage for a culinary adventure. The vibrant atmosphere, with its energetic vibe and friendly staff, adds to the overall enjoyment, making it a favorite dining destination. The highlight, of course, is the food itself. With each bite into a perfectly cooked wing, I'm transported to a realm of savory bliss. The array of mouthwatering flavors, from tangy lemon pepper to fiery atomic, never fails to tantalize my taste buds. Paired with their crispy, golden fries and a refreshing drink, it's a symphony of flavors that leaves me craving more long after the last wing is devoured. What truly makes dining at Wingstop one of my favorite things to do is the sense of joy and satisfaction it brings. Whether it's a casual meal with friends or a solo indulgence, the experience is always memorable. It's more than just a meal; it's a moment of pure culinary delight that leaves me eagerly counting down the days until my next visit..Wingstop eaterVersion: 9.2.5

Day after Super Bowl LVIII wasn’t able to enjoy a meal on Super Bowl Sunday due to a procedure I was having done the next day. My first meal after the procedure was Wing Stop in Evanston. This is the first location I tried in 2008 when they opened. I like this location of all the locations I’ve tried. The original owner Maria, sold the place during COVID-19. I thought the food would change but it hadn’t. I think it has had several owners since Maria. LHowever, the customer service can be better. After many complaints I can see the service is getting better but still requires some improvement. They should treat every customer the same. English is not spoken well at this location nor is it understood. However, I must say the food hasn’t changed and that is the only thing that keeps me coming back..Mz. NeneVersion: 9.1.2

Easy to use but options are scarceIt’s super easy and quick to order from the app but I don’t like that we don’t get a lot of different options. Every time I order I have to call in to the restaurant immediately afterwards to make changes because the app doesn’t have enough options to choose from. I like the hot lemon wings, extra wet. But the app doesn’t give me the option for either of these things. There’s so many different flavours that aren’t available through the app. Another issue is when you select “more options” and it just says “extra well done”. Where’s the option for extra wet wings? Y’all need to give more options to choose from to keep customers from having to call in after using the app. Even the drink menu is scarce. My local Wingstop has a drink machine with so many things to choose from like Powerade, Vitamin Water, or even flavoured Coke. I know not all locations have such a variety but it would be awesome if the app could reflect the options of the store we choose to order from. Aside from these issues, though, the app is great. I just feel some improvements could be made..Chthonic CatnipVersion: 6.16.0

App was good just 3rd party was the issueSo I downloaded the app and decided to tú the delivery option this time. Was easy to get done and no problems with navigating the app. So it shows the progress and order time for drop off which was cool. The problem was not with the restaurant but with DoorDash who runs the delivery for them. The app said the people have not picked up my order so 15 mins after my delivery time I called the dasher and she was having issues with her app to pick it up and there is no way to contact door dash by phone so I ended up going To pickup the wings my self now by this time I had been a good while that my wings were there and now they were cold and as I walked in to the store the dasher was just picking up my order about an hour after it was suppose to be at my house. So I stopped the dasher and we talked I took the wings she said she was sorry which it’s not her fault was the app she was using and she went on her way. So I talked to the manager here and she hooked me up with cooking me a new order and making it fresh so app wise was great DoorDash was the fail on this that’s why it got a 3 but in the end yummy wings in my belly.Tazz43722001Version: 5.0.4

Issue when ordering bundlesApp is okay - use it to order every time however the one big issue (for those of us who like out wings cooked well done) is when there are specials such as bundles there is never the option to select and add to the order to have the wings cooked well done, only when you order by the piece or the regular combo does the option appear for you to select if you’d like to have the wings cooked well done. The options are always there to have the fries cooked well done but never for the wings! Additionally there is no section where you could add a note or special request. So every time we order wings on the app that are on bundle promotion I have to physically call the store and add this request because I’m unable to select within the app....which somewhat defeats the purpose of ordering online doesn’t it?? So I recommend the developers resolve this and add the wing (WELL DONE) cooking preferences selection options when advertising specials and bundles so the order can be placed correctly and also recommended there be a section where the customer can add a note or special request..TannerRaesMommyVersion: 4.11

Options removedWingstop is my wife’s and my treat for the week - every Friday we order Wingstop. The app was great I could order it in just the right time to put my kids to sleep then go pick it up without having to step away. The new app is very good and easy to use, but recently they removed 2 key options that without them don’t allow me to use the app. Making the wings and fries well done and selecting if I want all drums or all flats. I use both those options every time I order but recently those options are not there. I’m going to call my order in today, but without these options that removes the convince of the app and ability to quietly order and time it out. Unfortunately this might lead us to order from somewhere else moving forward. I will def update the review / stars if this gets fixed..NfrancourVersion: 5.0.2

Wow is all I can start with,,Call Jay even though they were all going through this epidemic and we’re trying to revive ourselves and come to a new living environment and having or locals restaurant owners or just business owners am literally just drowned but still survive than done things that they’ve never done before for employees to continue to be able to survive in this epidemic situation that were in but it was really really nice to see a brand new menu more choice is more more different choices than what it used to be and then the website is a lot more friendlier than what it was so kudos to the webmaster on that but I will net my experience with you guys as always been awesome and now it’s even gotten better thank you so much kudos to you and I’m on my way to pick up my order.Drako king of dragonsVersion: 7.1.7

No option for wings sauce on the sideJust like any other restaurant the convenience of ordering thru an app is very helpful and of course quite efficient. The availability of all options in the app compared to when you order while on premise drives my decision on which place to order from. The wingstop app does not give you the option to select the wing sauce on the side. I prefer my wings plain then dipped in the sauce when eating them. Because the amount of sauce you want in your wings depends on the flavor of the sauce. This also preserves the crunchiness especially when you ordered it well done. I sure hope developers make this change ASAP so I can start using this app again. I tried calling in my order one time and despite me asking to have the sauce on the side. They forgot and they had to redo the order which I have to wait for to get done. So for the meantime I order my wings from a local wings place since they do what you requested for..OriginalDCVersion: 7.1.6

App needs work, get it done!Pro: The wings are great and consistent, the main reason they get my business. Hockey night with the boys, nothing quicker, easier, or better. Con: I use the app to order, but it has a HUGE problem they apparently do not care to resolve. Tap your previous orders, and that come up. You get the price, but you have no way of seeing the orders and what is actually in them, only the price. Question: if I can’t see what ordered previously, exactly how in the hell would I know if I want to order it again?? You have a button that asks to re-order this, but if I don’t know what the order was, why would I want to do that?? It would save both of us time and energy if you would FIX THIS. You get 3 stars because you refuse to fix this problem with your app...and I’m being generous. Franchisers, get corporate to pull their head out and fix it. Your paying them, make them get it done..Re-orderVersion: 4.11

You used to be able to...I was going to complain about certain options no longer available, but I happened to “stumble” across them. It would be better if these options would “show up” either underneath your initial selection, or to the left or right. This way, the user won’t have to “stumble” or accidentally discover that these options are still available. (I’m talking about requesting either all drums or all flats, or requesting to have your wings extra well done.) One last suggestion, when choosing what flavor of sauce, you should have the options of, little sauce, regular, or extra wet, occur below the count number. Again, this way they are in a logical place, and the customer doesn’t have to “stumble” across it way after ordering. ****Also, I’m super disappointed that you no longer have the Teriyaki flavor for wings!!.AbrashoffsVersion: 6.16.3

Outstanding ServiceEasy to use, simple to understand! You don’t have to worry about your messing up your order because the app allows you to preview the order and price before checking out. My favorite feature has to be the Favorites, you can add a custom order to your favorites list to reorder another time. This makes it easier to make an order when you’re feeling hungry because it saves the previous order. You can also preview these favorites as well, so when you’re ordering for the superbowl or some other event, you’ll have your order and your cousin’s ready to be placed!.JK REVIEWZVersion: 9.2.2

The need raisesThis location has been very consistent since I’ve lived in Jackson Ms. They staff needs raises. You have lovely location however the facility needs a bigger driveway since the back parking lot is so small. This warrants safety issues with upcoming traffic if you’re trying to turn in the parking lot. Perhaps make it a round about style drive through. The location deserves it and the people who pay money to come there deserve safe and easy parking. Aside from that great awesome job staff and keep up the good work. The community counts on you from customers to dashers and other food clients! Thank you WINGSTOP State street!!!!!!.IceKold6Version: 9.2.5

Great app butI love using the app to order. Its so much easier than calling and talking through your order and sometimes getting put on hold when you call...but i’ve noticed some small things you CANT do with the app that I hope gets implemented one day. I love ordering my wings with 2 flavors mixed, but that option doesnt exist on the app. I end up having to call the store to place my order to get Lemon Pepper Original Hot flavors on half while getting a different flavor on the other half. Its my go to order so I stopped using the app since I dont get the option to mix two flavors. Still a great app though and works as intended with no bugs..MoistDonutsVersion: 6.11.0

Horrible Service!!!I placed my order online based on their advertising it was supposed to help eliminate the wait well not in my case! I watched order after order go out the door of people that had come inside and placed their order, even one huge order that was over $134 went out before my little single order!!! No one apologized or offered even an plausible explanation of what the hold up on my order was. I had to request a manager to get my order finally and she was in too big a hurry to even be polite, it was basically hand me my bag and turn around and walk away!! I do not recommend this location at all!!!.LadyfairieVersion: 4.11

Amazing over haul from the ground up!The app has finally gotten a long over due redesign, I think it should’ve been like this two years ago at least. Anyway, the app now actually looks like a lot of effort went into it and it no longer looks like a cheap and generic design. Awesome work! My only suggestions are that we should be able to add a valid payment card in the settings without needing to use it for an order first, especially since it was used and recognized prior to this over haul. And the starting an order button covers up the nearest/favorite location on the home screen so that was a bit confusing at first. Maybe change that around some? Again, awesome design!.CplMSOVersion: 5.0.1

Really love WingstopI do not usually write reviews but decided to do so today.I really love ordering from this company, the wings are always good and I really like that I can choose all flats or all drums. The place I used to order from did not offer that selection and sometimes I would receive less than the amount I ordered or just garbage quality. Wingstop has become my new favorite and has continued to be for the past couple of years. Very consistent and good. Sardellas used to be my go to but after multiple price increases and quality plummeting I am done with them…..AZ RichardVersion: 9.2.0

Saves me time...Going and making your order or simply calling in are ways to make your order but it’s time consuming and sometimes they don’t even pick up the phone or take forever for them to get back to me especially when there really busy at times but I get it I can’t hold that against them. This is app gives me better control over my experience and it’s easy and it saves me a lot of time so this app in my opinion is really good and more people need to use this app so they can save a lot of there time cause I know how precious can be but with this app it wasn’t such a problem.WhatItDoBaby;)Version: 7.1.5

Use APP!!I sometimes find myself ordering just for ease of use the app delivers. Not only do the wings always come out perfectly cooked to my specifications and on time at stone drive in KINGSPORT Tn, they’re correctly assorted and a complete order. I’m never missing anything and the staff is always smiling, I order using the app, super simple quick n very user friendly ! This place fills my happy place. P.S. Cajun fries are loaded with seasoning, to my liking, a little intense so lite is a suggestion if your not searching for that Cajun all in ya mouth feeling. And the ranch... I stuff my mouth with frys and pour the ranch in, but shhhh that’ll be our little secret!.Springfield was my home!Version: 5.6

Tonight’s serviceI really like going to Wingstop so I gave you the five stars cause most of the time it’s great. But tonight I put a on line order in and showed up maybe five minutes from the time it gave me but when 30 minuets went by I asked about my order she said they are waiting on fries I’m ok but right when I sat down they called my name so I got my order and ate a fry and it was cold. All she had to say was I’m sorry we forgot your order. We are all human we make mistakes but just be up front. I was just upset cause they weren’t. I will continue to go there cause it’s great food but just be up front. Thank you.Airizzy69Version: 4.11

Easy App to use quick email confirmation.The wings are great. The food is a little pricey and I wish they emailed or mailed coupons out more regularly but the food is fantastic. The app is really easy to use and understand. The order process on the app is easy quick and fast. The email confirming your purchase is really fast and it makes the whole thing easier when you arrive at the store front. Also the storefront has priority parking for online orders so there is always a quick easy access parking place to run in and pick up the order and run back out to go home..Jack loves wingsVersion: 4.11

App is below averageWhat is missing? is full customization of orders mix and Match. you want 5 Lemon peppers mixed with 5 hot ones let me get them. You have pre-set orders of 24 wings that add up to $75 dollars at check out. I don’t need 24 boneless wings. For 2 people. I want to Make my own mixed order. let me pick what I want to buy. Let me make the order not you. That’s what this app is missing. Fix that and it will be a real app full Cutome have it you’re way orders For each persons needs. A 1-10 this app order system is maybe a 3 tops. Below average..Carlos GarryVersion: 8.8.4

Wingstop App! You gotta be slowThis app is quick,Effective and straight to the point. I would recommend getting you a login because it keeps up with your orders and your transactions as far as when you order, what you ordered and you can quickly re-order the same thing if need be. I would also recommend saving a card on file, it makes it more efficient and quick to order your food but overall I love Wing-stop and they're my overall go to for chicken!.KeshalyaVersion: 9.2.3

Can't reorder if any part of past order is unavailableDon't know why apps mess this up so much. If a past order has any part that can't be added, or if there's any issue, it doesn't make default decisions, it just throws the whole order away and teleports you to checkout an empty cart. For example, I tried reordering my past order from August. It popped up an error saying I need to make a drink selection, then just plopped me into an empty cart. Had to start from scratch. Still, the ordering process was relatively effortless and went through okay. Only complaint is this wild reordering bug..FalconFourVersion: 8.4.0

Great appI gave it 4 stars because while it is great it is still lacking in one thing. Over all it’s super user friendly and easy to navigate. Very straight forward and resembles their website, so ordering was nothing out of the ordinary or challenging. I noticed that on the app page it stated they just incorporated signing in with an Apple ID for Iphone users. This feature was big for me as I sign in with my Apple ID for most of my food ordering apps. However, what it lacked and what made me not give this 5 stars is it is missing the option to use Apple Pay. That is it, and I know with time it can be added. *** I hope Apple Pay can be incorporated sooner than than later. That would make this a perfect 5 star app for me! It’s is still a great app to have and utilize during this COVID-19 pandemic. Definitely recommend ordering ahead of time to minimize wait time in line..Mr. EarmuffssVersion: 6.19.0

Convenient but....I’ve never had issues with the app. But I really wish the drink options would reflect what’s available in store. I’ve been to many Wing Stops in many states and all of them had the remix machine. The app only gives you basic drink options. I end up having to call the store to ask for an order update. Also the option to make your wings “extra wet” isn’t there. From looking at reviews it seems this has been a common complaint among patrons. I hope the developers make changes. Right now it’s seems like it’s been a documented issue for at least 3 years based on app reviews.._skate_Version: 7.1.7

Good, but needs an editing optionI order Wingstop often, as there is a location nearby my college, however one improvement I would like to see is an option to change or edit orders. Just a few minutes ago I ordered and put the wrong pickup time in, an hour before I actually want to get it. I tried calling them, but their phones are down, and now I’m basically screwed, since I don’t have time to walk over there, as my class just started. An option to edit orders on the app would solve a lot of problems..David_X_Version: 8.8.4

So easy and convenientI placed my wonderful order with this application and it made my life so much easier. Just pressing on the icon from the App Store was the most perfect innovation ever. Not only did I place my order for takeout. I was able to pay for it right then and there. It also told me how much my food was. This has never ever been possible for me in my life. I want to thank the wingstop gods for blessing me with this experience. Let me humble myself to the presence of the application on my cellular device..I love wingstopVersion: 9.2.3

YumThe Wingstop app on iPhone is fantastic! It's user-friendly and easy to navigate, making ordering my favorite wings a breeze. The app also allows me to track my orders, view my past orders, and even schedule future orders. I love the convenience of being able to order my food right from my phone, without having to wait on hold or in line. The app's design is visually appealing and adds to the overall positive experience. I highly recommend the Wingstop app for anyone who loves their wings!.CODE_37Version: 9.1.2

Semi-adhd friendlyEasy to navigate, easy to make changes. You should be able to choose more than 2 alterations for the sides. For example, Fries with Fry Seasoning, Extra Seasoning, AND Parmesan. But you can add everything you might need to your order. Even extra dips & sides of wing flavors. I like when there’s at least one text field to make a note, but that is not on the Wingstop app. My location never forgot anything so far, and I always order online. But after I tried Hot Honey, I cannot eat here unless Hot Honey is offered. Crossing my fingers they add it permanently!! Oh, please! 🤞🤞.Pash4hashVersion: 9.1.2

Very user friendlyI am a mom of four kids, but I am a lifelong vegetarian so I personally know nothing about chicken. This app makes it extremely easy to order, down to splitting the seasoning between two flavors even with a small six pack combo. You can order a family pack and customize the wings to everyone’s liking, splitting between several different preferences. The kiddos love this customization feature. As far as food ordering goes, they have aced the concept of “user friendly”..Dr. Ari XVersion: 8.5.2

Great job RubyI went to this Roseville on sunrise Wingstop location for about 5 times. Every time I go here, I’m so impressed with their customer services, food quality and cleanliness. Manager Ruby, always greet me with my first name and a big smile on her face. Other team member also very cheerful when they greet customer. I, myself am in customer service industry. I understand how hard it is to keep a happy face all day. I never write a review in my life. This is my first ever review I wrote. I guess I’m not a review virgin anymore. I just want to say “great job” to Rudy and her team. I very appreciate you..Tonyf168Version: 4.11

Love the update!The app looks so much more appealing than it did before and is still very easy to use. I hadn’t ordered Wingstop in a while due to dieting but I’ve started going again every once in a while, and I was impressed at their new items. Although a little disheartened at the loss of the original lemon pepper flavor, the new lemon pepper is just as good, and not spicy (which was my main concern about the change). Oh, and I was also impressed that they now deliver, and the price is reasonable! I haven’t used delivery yet, but I will try it soon..MerbuhlVersion: 5.6

Litty Like A Ti**yLOOOOOOVE Wingstop. I appreciate that they appreciate a variety in flavors. I live in a small town and Wingstop isn’t the only place for wings but the only competitor for a variety in wing flavors is Buffalo Wild Wings. While I love me some mild wings… I’m in love with the Spicy Korean, Louisiana Rub & Garlic Parmesan flavors that are accompanied with the crispiest of wings from Wingstop 😍😍 AND the Wingstop FINALLY allowed paying ahead through the app. Hallelujah 🙌🏼 That’s all they were missing was that one small feature. Everything else is already a great time, every time 🤤.LinavonbreeVersion: 9.0.0

Saves prior orders, allows complete customizationThis app is awesome. Once you login, you can easily select re-order for prior orders, delivery, when you want it delivered, and changes like where do you want more or less seasoning. The fact that you can edit each item however you want it makes it so convenient to order exactly what everyone wants. It definitely helps that the food is always great, and because of this app I know I order more often because they make it so easy!.Not Really A Fan Of iTunesVersion: 5.6

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Wingstop Negative Reviews

Recently disappointedMy husband and I love WingStop. Love the food and love the fact that, twice a month, we can come home and relax and not have to worry about cooking dinner because we order from the app to have wings delivered. Recently however, the app is not allowing delivery. It allows us to choose the delivery option, but when I put in the order and click to pay, a prompt comes up stating: ‘orders over $20 cannot be delivered.’ We thought that was strange, as most places want to you to order more food and therefore spend more money, which were completely fine with in this wing situation. However, when we made the order smaller and under $20 and then clicked to pay, a similar prompt came up stating: ‘orders under $20 cannot be delivered.’ Which makes more sense but is a lie since we had tried to place an order over $20 and it still wouldn’t allow us to order. Unfortunately, with this new update or ‘bug’, we, at this time, have decided that we will get our wings somewhere else. If the app is updated back to the way it should be working and allows orders over $20 to be delivered then we will consider ordering again. We just thought the developers of the app ought to know that they are losing the company money. Also, anyone who reads these comments before deciding to order ought to know that when considering a delivery order, you won’t be able to..Klala314Version: 6.11.0

Never received online delivery orderI placed an online delivery order and waited for my order but my order was never delivered to me. When I placed my online order to be delivered to my door I was not given any receipt or confirmation number and was only given a number. I tried calling the number it gave me but the number was out of service. There was no location on where the driver was and after about an hour my order was marked complete. I went outside of my apartments and saw no one, never got my order. There is nowhere I am able to dispute this and I paid $40 for my order (including tip). Since there was no option to dispute this on their app, I tried contacting Doordash and Doordash told me I need to request a refund from Wingstop. So now I am going back and forth and my $40 was stolen from me. Be careful using the app! It’s worked before but not every order will be delivered by a driver so just know if you don’t receive your order or have any issue with your order, expect for the issue to never be resolved and expect for your money to be stolen from you..Deatnator47Version: 7.1.6

App Never Completes OrderI fly through the order customization, get to checkout and it never lets me complete the order. I call my local restaurant and I’m told to not use the app, instead use the website. I use the website, which is an inconvenience, and the order goes through. Next time I order and the same thing happens. I call the same restaurant and this time I’m told to use Uber Eats which does t give you all of the customization options for the side orders. Then I call back and they say to use Door Dash. Door Dash works flawlessly but they have a $6 delivery fee on top of crazy high “service fees.” So now I’m paying $10 more for the EXACT SAME ORDER! Unacceptable Wingstop. Get it together. So now from frustration and how long this took (35 minutes for something that should take 5 minutes max) I’m ordering from my local pizza shop. Easy, and no frustrating UI issues and hopping around from this app to that app..Former EmployeeVersion: 6.16.7

Free deliveryI thought the app was great. That was until you offered a promotion about “free delivery day” and then made me drive to the location after paying and tipping? It even ordered it in a whole different location than what I selected, so I called the restaurant and they told me they couldn’t help me get a refund and that it was on the apps end that had to do it. After I looked at the email it said I needed to contact the local restaurant to cancel/change order, so I called them back and they refused to pick up after 3 times of calling. I went there to try and cancel in person and they still gave me the same excuse about it being on the apps end. Ridiculous I paid for a tip that I thought someone would be delivering. Who does that tip even go to now???? Food was good lol but that wasn’t the ideal location to pick up at.CalebtaborVersion: 9.0.0

Never again just noI had ordered a order and after the delivery time to keep on changing and then like two or three times they were keep on changing the people that were delivering it for me, and then it said it was on its way, and it keeps on changing the time changing the times it felt like more than an hour and then after a little while they canceled the order and I’m still waiting for my money to this day. I ordered it like I’m gonna say maybe a week ago or a little bit less and they haven’t give me my money back, if this happens to somebody and you end up getting your money back, just don’t do it anymore don’t order from this app anymore. I recommend either getting DoorDash if you want to buy Wingstop or just don’t get it at all or just go to the real place because I don’t know what is going on..AHIIIhhshshshsbddjjdgs aiVersion: 9.2.5

Took my moneyI downloaded the app, created an account, and submitted an order. I waited for about an hour and nothing. I hadn't eaten because I was waiting on my order from Wingstop. After no show, I check my app. It says my food has been delivered, but when I checked my email it said my order was cancelled. I check my bank account and they took my money. I am HIGHLY disappointed and I don't think I'll be ordering online at all. The only reason I didn't go to the store was because I was at work and was hoping to get the food right on time for my break. I noted on the app for the person to call me. I had my phone on me for that reason and I did not receive a single call or notification. This is very frustrating to be waiting for almost an hour an half just to find out my order was supposedly cancelled..Shadyxv1017Version: 6.8

I’m done with wingstopPlaced an order with wingstop thru Uber Eats and got a call from the driver telling me that Wingstop wasn’t making any food due to their drivers being down. I contacted Uber via the app and was told the issue was outside the area of expertise and that I’d be transferred to a specialist. Once transferred I received a message that they’ll do their best to respond within 6-12 hours. I’m hungry NOW. So I still couldn’t cancel the order. I then called wingstop on Zuni and asked for a refund, the girl in the other end of the line informed me that a refund will take 6-8 days to reach my account! Why, they took the money instantly as soon as the order was placed I should receive an immediate refund. So screw Uber Eats and screw wingstop, there’s always something wrong when it comes to the wingstop on Zuni..ArtOfWar505Version: 9.2.5

Not so cooked to order in the appWingstop stands a premier choice for wings and this app does not deliver on the excellent product that is available in the store or by calling in. The app does not provide options in the wing selection for extra crispy, more or less seasoning/sauce, and/or extra tossed like you can get if you call a Wingstop location. The app violates the sales slogan of “SAUCED, TOSSED, AND COOKED TO ORDER” and leads to bad restaurant reviews that could be avoided with the above options. Please fix this and give your customers the options that allow restaurants to live up to the expectations of the slogan above. It also makes it very hard for Wingstop to be the place “WHERE FLAVOR GETS ITS WINGS.” This is a crucial fix that some of us are actually willing to pay a bit more to have the additional options..GMC13DarkVersion: 9.2.3

Loads of ProblemsDon’t use this app. I’ve used it twice now and have had problems both times. The first time it kept displaying an error message when trying to process a payment. Used a different card and same thing. Uninstalled and reinstalled the app and still the same thing. The second time my order was messed up. Getting a refund requires you going into the store with your items to get a refund. Oh and the best part, they use DoorDash and can’t refund the dash fee, tip, or processing fees for the state your in. The only silver lining, the staff at the specific store was generous enough to figure out a way to almost refund my entire payment. This app is terrible, just use DoorDash because DoorDash has a much more efficient refund department..JaKakOb9Version: 9.2.5

Poor delivery serviceI’ve ordered delivery through the app many times, but I won’t ever again. Door Dash delivers for them and can’t be held accountable when you don’t receive your delivery as Wingstop receives the payment, so they try to coordinate with Wingstop to get your money back if there are issues. I’ve been chasing my $40 refund for a month from Wingstop through a call compliant coordinated by a Door Dash rep, complaint through the Wingstop website, and Facebook messenger chats with a Wingstop rep. The rep on FB promised me a gift card and have now ghosted me and will no longer respond. Do yourself a favor and order directly through a delivery service instead of this app. I think I’m done with Wingstop period after my money being stolen..Chesty La-RueVersion: 9.2.1

The app needs improvement.This review is not for any location but specifically for the app itself. I live near at least 5 Wing Stop Restaurants and the app never lets me place my order. Ive had to call every single time to place it over the phone. They’ve asked me to update it, delete and redos load but nothing works. A message pops up saying that at the moment the order can’t be placed, to call the restaurant, it doesn’t matter what day of the week or time of day. And if you’ve been to wing stop, they’re usually really busy so when you have to call and order over the phone, they place you on hold and you have to wait over 20 minutes for assistance. The app doesn’t work, needs improvement..OmgtbisappispwrfwctVersion: 8.2.0

Fix your drink optionsI used to order through this app all the time. There used to be an option to self serve your drink, which I imagine was taken down due to corona. However, the drink options to choose from include and LIMIT to: Coke, Diet Coke, Dr Pepper, Sprite, Unsweet Tea, Sweet Tea, and Ice Water. There is no existing UI that allows a user to customize their drink options further. This is embarrassing considering theres a whole CocaCola machine inside the store. Until this is fixed, I have to call the store or order inside JUST to make sure I don’t get a drink I don’t want. Tell the devs to fix this by either adding an “Other” option where the user can type in what specific drink flavor they want (i.e maybe they want a “Cherry Dr Pepper” instead of just a “Dr Pepper” or even “Lemonade” which is just not on the current drink choice list) Or... and this is even better, see if CocaCola has an API they can use to give the same virtual selection that exists on the CocaCola machine but through the app. You can even pull the same data as the restaurant so that if a drink option is out in the restaurant it will be disabled through the app 🤗.Justanotherkid64Version: 7.1.6

UPDATE YOUR APPI ordered a classic combo when I arrived they said ”enjoy your boneless wings.” PAUSE.... I never order boneless wings. I explained how the app was buggy and was almost unusable. They said ”well that's what you ordered” I said ”nope, that's not what I ordered. And I'm not accepting that bag. Let me talk to your manager.” she said ”I am the manager” I then said ”I am the manager” I'm like ”okay let me get your badge number and your name” then the lady said ”well if you want the wings it's gonna be 17 minutes” I'm like ”okay, that's fine.” Even though I know it takes 14 minutes to make them. But whatever. I don’t blame them. I BLAME THIS APP. It’s been 8 months considering its March 1st 2018 currently as I’m writing this. Do us a favor and make it usable so your not losing money with customers giving people wrong orders. Thanks..MACC55Version: 4.11

If hungry, save your time and order elsewhere.You’ll first spend time selecting the best Wingstop location, then ordering, and the app sometimes randomly locks you out at the very end during payment. The app won’t tell you why it locked you out — just to check and ensure the billing address is correct which of course it is. It’s the same billing information you’ve already been using. Yet eventually you’ll realize it’s a payment processing issue from Wingstop’s end but by then you realize your mistake was thinking you could easily enjoy a meal without the troubleshooting hassle. Whoever coded this app needs to have their business analysts do their jobs and identify proper error message-responses/error handling..JohnS889Version: 8.8.3

Not enough optionsI’d love to use the app, to save on time spent sitting in the dining room waiting for the food to be made, but there are not enough customization options, nor is there a freeform “special instructions” field. The only ones are really “extra well done” or “all drums”/“all flats” if you’re choosing Classic Wings. When I come here I like the dry rubs, but the regular amount of these seasonings is way too overpowering, so I request them “half seasoning”. I also like to get some plain wings and use a dip instead. Being able to request the flavor sauce “on the side” or get a dipping sauce (such as ranch) with plain wings. To order wings “plain” and get a side of ranch (or other flavor) on the app currently involves an up charge..RosannePDXVersion: 6.16.0

Horrible appThis is the least intuitive app on the market. Why is it that hundreds of other restaurants can figure this out but Wingstop cannot? Several times I have tried to order through the app and had issues. The most recent time it said I needed to pay for my order (instead of paying at the restaurant) because it was over $50, but the app did not give the option to use my credit card. I've had other examples of ordering the wrong items based on the layout of the app. If I were a Wingstop franchisee I would be furious that this is your franchisor's best effort and I would demand better. Use of this app is an awful shopping experience and I find myself unwilling to order from here because of it. Epic failure..WollyBVersion: 4.11

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