Wingstop Customer Service

Wingstop Positive Reviews

GREAT FOOD APPAs someone who relies on food apps for both convenience and quality, The Wing Stop App has set a high bar for the competition. The interface is clean, the search functionality is highly responsive, and the transition from cart to checkout is entirely frictionless. It’s rare to find an app that manages to be this feature-rich without feeling cluttered. The logistics behind the app are clearly well-optimized. I’ve found the Real-time Tracking to be consistently reliable, which is the most critical factor for a daily-use app. It takes the guesswork out of ordering and delivers a premium service that justifies the digital footprint on my phone. But let me tell you what truly keeps me loyal to the Wing Stop App is the sophisticated reward system. Unlike other platforms where points feel unattainable, this system offers: Clear Progress: Transparent tracking that makes it easy to see the value of every dollar spent. Tangible Benefits: Rewards that actually impact the bottom line, rather than just minor discounts. Smart Incentives: Personalized offers that feel tailored to my actual dining habits. Final Verdict: For anyone looking for a food delivery platform that respects your time and rewards your loyalty, the Wing Stop App is a top-tier choice. It’s the perfect blend of utility and value..Just HungryVersion: 2026.01.0

Options removedWingstop is my wife’s and my treat for the week - every Friday we order Wingstop. The app was great I could order it in just the right time to put my kids to sleep then go pick it up without having to step away. The new app is very good and easy to use, but recently they removed 2 key options that without them don’t allow me to use the app. Making the wings and fries well done and selecting if I want all drums or all flats. I use both those options every time I order but recently those options are not there. I’m going to call my order in today, but without these options that removes the convince of the app and ability to quietly order and time it out. Unfortunately this might lead us to order from somewhere else moving forward. I will def update the review / stars if this gets fixed..NfrancourVersion: 5.0.2

Easy to use but options are scarceIt’s super easy and quick to order from the app but I don’t like that we don’t get a lot of different options. Every time I order I have to call in to the restaurant immediately afterwards to make changes because the app doesn’t have enough options to choose from. I like the hot lemon wings, extra wet. But the app doesn’t give me the option for either of these things. There’s so many different flavours that aren’t available through the app. Another issue is when you select “more options” and it just says “extra well done”. Where’s the option for extra wet wings? Y’all need to give more options to choose from to keep customers from having to call in after using the app. Even the drink menu is scarce. My local Wingstop has a drink machine with so many things to choose from like Powerade, Vitamin Water, or even flavoured Coke. I know not all locations have such a variety but it would be awesome if the app could reflect the options of the store we choose to order from. Aside from these issues, though, the app is great. I just feel some improvements could be made..Chthonic CatnipVersion: 6.16.0

App was good just 3rd party was the issueSo I downloaded the app and decided to tú the delivery option this time. Was easy to get done and no problems with navigating the app. So it shows the progress and order time for drop off which was cool. The problem was not with the restaurant but with DoorDash who runs the delivery for them. The app said the people have not picked up my order so 15 mins after my delivery time I called the dasher and she was having issues with her app to pick it up and there is no way to contact door dash by phone so I ended up going To pickup the wings my self now by this time I had been a good while that my wings were there and now they were cold and as I walked in to the store the dasher was just picking up my order about an hour after it was suppose to be at my house. So I stopped the dasher and we talked I took the wings she said she was sorry which it’s not her fault was the app she was using and she went on her way. So I talked to the manager here and she hooked me up with cooking me a new order and making it fresh so app wise was great DoorDash was the fail on this that’s why it got a 3 but in the end yummy wings in my belly.Tazz43722001Version: 5.0.4

Issue when ordering bundlesApp is okay - use it to order every time however the one big issue (for those of us who like out wings cooked well done) is when there are specials such as bundles there is never the option to select and add to the order to have the wings cooked well done, only when you order by the piece or the regular combo does the option appear for you to select if you’d like to have the wings cooked well done. The options are always there to have the fries cooked well done but never for the wings! Additionally there is no section where you could add a note or special request. So every time we order wings on the app that are on bundle promotion I have to physically call the store and add this request because I’m unable to select within the app....which somewhat defeats the purpose of ordering online doesn’t it?? So I recommend the developers resolve this and add the wing (WELL DONE) cooking preferences selection options when advertising specials and bundles so the order can be placed correctly and also recommended there be a section where the customer can add a note or special request..TannerRaesMommyVersion: 4.11

App reviewIf you're a fan of flavorful, crispy, and perfectly sauced wings, Wingstop is an absolute must-try. From the moment you walk in (or place your order online), you’re greeted with an irresistible aroma that promises a mouthwatering experience. Their wings are always fresh, juicy, and cooked to crispy perfection, whether you like them classic or boneless. The standout feature at Wingstop is, of course, the variety of sauces. Whether you're craving something sweet like the classic Lemon Pepper or something bold and spicy like the Atomic, they've got something for every palate. I personally love the combination of Mango Habanero and Garlic Parmesan – the sweet heat of the Mango Habanero mixed with the savory depth of the Garlic Parmesan is a game-changer. Not to mention, the fries and other sides are top-notch. The seasoned fries pair perfectly with the wings, and the dipping sauces elevate them even further. The Ranch and Blue Cheese are both creamy and flavorful, offering the perfect contrast to the heat of the wings. The service is always friendly and efficient, and you’ll find that the portions are generous. If you’re looking for a casual, satisfying meal, Wingstop delivers every time – hot, fresh, and packed with flavor. Definitely a go-to spot when you're craving wings!.XxxtraCHRISPYVersion: 10.16.3

No option for wings sauce on the sideJust like any other restaurant the convenience of ordering thru an app is very helpful and of course quite efficient. The availability of all options in the app compared to when you order while on premise drives my decision on which place to order from. The wingstop app does not give you the option to select the wing sauce on the side. I prefer my wings plain then dipped in the sauce when eating them. Because the amount of sauce you want in your wings depends on the flavor of the sauce. This also preserves the crunchiness especially when you ordered it well done. I sure hope developers make this change ASAP so I can start using this app again. I tried calling in my order one time and despite me asking to have the sauce on the side. They forgot and they had to redo the order which I have to wait for to get done. So for the meantime I order my wings from a local wings place since they do what you requested for..OriginalDCVersion: 7.1.6

Wow is all I can start with,,Call Jay even though they were all going through this epidemic and we’re trying to revive ourselves and come to a new living environment and having or locals restaurant owners or just business owners am literally just drowned but still survive than done things that they’ve never done before for employees to continue to be able to survive in this epidemic situation that were in but it was really really nice to see a brand new menu more choice is more more different choices than what it used to be and then the website is a lot more friendlier than what it was so kudos to the webmaster on that but I will net my experience with you guys as always been awesome and now it’s even gotten better thank you so much kudos to you and I’m on my way to pick up my order.Drako king of dragonsVersion: 7.1.7

App needs work, get it done!Pro: The wings are great and consistent, the main reason they get my business. Hockey night with the boys, nothing quicker, easier, or better. Con: I use the app to order, but it has a HUGE problem they apparently do not care to resolve. Tap your previous orders, and that come up. You get the price, but you have no way of seeing the orders and what is actually in them, only the price. Question: if I can’t see what ordered previously, exactly how in the hell would I know if I want to order it again?? You have a button that asks to re-order this, but if I don’t know what the order was, why would I want to do that?? It would save both of us time and energy if you would FIX THIS. You get 3 stars because you refuse to fix this problem with your app...and I’m being generous. Franchisers, get corporate to pull their head out and fix it. Your paying them, make them get it done..Re-orderVersion: 4.11

You used to be able to...I was going to complain about certain options no longer available, but I happened to “stumble” across them. It would be better if these options would “show up” either underneath your initial selection, or to the left or right. This way, the user won’t have to “stumble” or accidentally discover that these options are still available. (I’m talking about requesting either all drums or all flats, or requesting to have your wings extra well done.) One last suggestion, when choosing what flavor of sauce, you should have the options of, little sauce, regular, or extra wet, occur below the count number. Again, this way they are in a logical place, and the customer doesn’t have to “stumble” across it way after ordering. ****Also, I’m super disappointed that you no longer have the Teriyaki flavor for wings!!.AbrashoffsVersion: 6.16.3

Love the app and have always but now I can’t track the time of my order being deliveredI always loved ordering Wingstop on the app and I even love wingstop itself. But before this recent change I was able to see the time before my food would be delivered and now I can’t there’s no track order or anything to keep me updated. I think that should not have been removed so that people aren’t paranoid at when there food is gonna be delivered and they would never know, because there’s no notification that the food is delivered. So it could be out for a while without knowing and it would ruin things..Elbert JacksonVersion: 10.3.0

Outstanding ServiceEasy to use, simple to understand! You don’t have to worry about your messing up your order because the app allows you to preview the order and price before checking out. My favorite feature has to be the Favorites, you can add a custom order to your favorites list to reorder another time. This makes it easier to make an order when you’re feeling hungry because it saves the previous order. You can also preview these favorites as well, so when you’re ordering for the superbowl or some other event, you’ll have your order and your cousin’s ready to be placed!.JK REVIEWZVersion: 9.2.2

The Honest reviewHey, let me tell y’all wing-stop really is one of the best places to literally eat at you can order it from door dash or uber eats and the food still be warm and ready just for you and their drinks don’t even be out fr. let me warm y’all…. y’all can get any sauce ketchup or wtv but i prefer y’all to get that ranch they have the best ranch of all time like at this point they need to replace the hidden valley ranch with wing stop ranch ion see no other ranch being better then wing-stop. i order wing-stop almost every other week or every month i think y’all should try it and let them know y’all real reviews thank you..KirabeastVersion: 2026.4.0

The need raisesThis location has been very consistent since I’ve lived in Jackson Ms. They staff needs raises. You have lovely location however the facility needs a bigger driveway since the back parking lot is so small. This warrants safety issues with upcoming traffic if you’re trying to turn in the parking lot. Perhaps make it a round about style drive through. The location deserves it and the people who pay money to come there deserve safe and easy parking. Aside from that great awesome job staff and keep up the good work. The community counts on you from customers to dashers and other food clients! Thank you WINGSTOP State street!!!!!!.IceKoldKDVersion: 9.2.5

Great app butI love using the app to order. Its so much easier than calling and talking through your order and sometimes getting put on hold when you call...but i’ve noticed some small things you CANT do with the app that I hope gets implemented one day. I love ordering my wings with 2 flavors mixed, but that option doesnt exist on the app. I end up having to call the store to place my order to get Lemon Pepper Original Hot flavors on half while getting a different flavor on the other half. Its my go to order so I stopped using the app since I dont get the option to mix two flavors. Still a great app though and works as intended with no bugs..MoistDonutsVersion: 6.11.0

Horrible Service!!!I placed my order online based on their advertising it was supposed to help eliminate the wait well not in my case! I watched order after order go out the door of people that had come inside and placed their order, even one huge order that was over $134 went out before my little single order!!! No one apologized or offered even an plausible explanation of what the hold up on my order was. I had to request a manager to get my order finally and she was in too big a hurry to even be polite, it was basically hand me my bag and turn around and walk away!! I do not recommend this location at all!!!.LadyfairieVersion: 4.11

Amazing over haul from the ground up!The app has finally gotten a long over due redesign, I think it should’ve been like this two years ago at least. Anyway, the app now actually looks like a lot of effort went into it and it no longer looks like a cheap and generic design. Awesome work! My only suggestions are that we should be able to add a valid payment card in the settings without needing to use it for an order first, especially since it was used and recognized prior to this over haul. And the starting an order button covers up the nearest/favorite location on the home screen so that was a bit confusing at first. Maybe change that around some? Again, awesome design!.CplMSOVersion: 5.0.1

Use APP!!I sometimes find myself ordering just for ease of use the app delivers. Not only do the wings always come out perfectly cooked to my specifications and on time at stone drive in KINGSPORT Tn, they’re correctly assorted and a complete order. I’m never missing anything and the staff is always smiling, I order using the app, super simple quick n very user friendly ! This place fills my happy place. P.S. Cajun fries are loaded with seasoning, to my liking, a little intense so lite is a suggestion if your not searching for that Cajun all in ya mouth feeling. And the ranch... I stuff my mouth with frys and pour the ranch in, but shhhh that’ll be our little secret!.Springfield was my home!Version: 5.6

Cash Payment neededOkay, so I really do love WingStop and the app. I love how convenient it is and how everything is clear and stated up front, and I also value how easy it is to operate. But, I do wish the app had a "pay in-person" feature. It definitely helps when I'm maybe craving WingStop but don't have money on my card at the moment, and I believe it works well for people who carry tons of cash. I also think the cash payment is more realistic, since most people who call and order pay in cash anyways. I definitely feel like this app would attract more users if it had a cash-payment method, and it would be beneficial in the long run..Snoopy_GallVersion: 2025.11.0

Really love WingstopI do not usually write reviews but decided to do so today.I really love ordering from this company, the wings are always good and I really like that I can choose all flats or all drums. The place I used to order from did not offer that selection and sometimes I would receive less than the amount I ordered or just garbage quality. Wingstop has become my new favorite and has continued to be for the past couple of years. Very consistent and good. Sardellas used to be my go to but after multiple price increases and quality plummeting I am done with them…..AZ RichardVersion: 9.2.0

Saves me time...Going and making your order or simply calling in are ways to make your order but it’s time consuming and sometimes they don’t even pick up the phone or take forever for them to get back to me especially when there really busy at times but I get it I can’t hold that against them. This is app gives me better control over my experience and it’s easy and it saves me a lot of time so this app in my opinion is really good and more people need to use this app so they can save a lot of there time cause I know how precious can be but with this app it wasn’t such a problem.WhatItDoBaby;)Version: 7.1.5

Tonight’s serviceI really like going to Wingstop so I gave you the five stars cause most of the time it’s great. But tonight I put a on line order in and showed up maybe five minutes from the time it gave me but when 30 minuets went by I asked about my order she said they are waiting on fries I’m ok but right when I sat down they called my name so I got my order and ate a fry and it was cold. All she had to say was I’m sorry we forgot your order. We are all human we make mistakes but just be up front. I was just upset cause they weren’t. I will continue to go there cause it’s great food but just be up front. Thank you.Airizzy69Version: 4.11

Easy App to use quick email confirmation.The wings are great. The food is a little pricey and I wish they emailed or mailed coupons out more regularly but the food is fantastic. The app is really easy to use and understand. The order process on the app is easy quick and fast. The email confirming your purchase is really fast and it makes the whole thing easier when you arrive at the store front. Also the storefront has priority parking for online orders so there is always a quick easy access parking place to run in and pick up the order and run back out to go home..Jack loves wingsVersion: 4.11

Great ExperienceMost new locations take a while to get in the groove. This place opened without much fanfare but definitely smoothly. My family has been twice and both times the orders were correct and hot. The second time the place was extremely busy. The customer service was next level and I was apologized to at least four times for the wait. I wasn’t even worried about the wait since they were busy and my food was fresh. Will be frequenting this establishment for the foreseeable future..Nope0713Version: 10.21.0

App is below averageWhat is missing? is full customization of orders mix and Match. you want 5 Lemon peppers mixed with 5 hot ones let me get them. You have pre-set orders of 24 wings that add up to $75 dollars at check out. I don’t need 24 boneless wings. For 2 people. I want to Make my own mixed order. let me pick what I want to buy. Let me make the order not you. That’s what this app is missing. Fix that and it will be a real app full Cutome have it you’re way orders For each persons needs. A 1-10 this app order system is maybe a 3 tops. Below average..Carlos GarryVersion: 8.8.4

Can't reorder if any part of past order is unavailableDon't know why apps mess this up so much. If a past order has any part that can't be added, or if there's any issue, it doesn't make default decisions, it just throws the whole order away and teleports you to checkout an empty cart. For example, I tried reordering my past order from August. It popped up an error saying I need to make a drink selection, then just plopped me into an empty cart. Had to start from scratch. Still, the ordering process was relatively effortless and went through okay. Only complaint is this wild reordering bug..FalconFourVersion: 8.4.0

Wingstop App! You gotta be slowThis app is quick,Effective and straight to the point. I would recommend getting you a login because it keeps up with your orders and your transactions as far as when you order, what you ordered and you can quickly re-order the same thing if need be. I would also recommend saving a card on file, it makes it more efficient and quick to order your food but overall I love Wing-stop and they're my overall go to for chicken!.KeshalyaVersion: 9.2.3

Convenient but....I’ve never had issues with the app. But I really wish the drink options would reflect what’s available in store. I’ve been to many Wing Stops in many states and all of them had the remix machine. The app only gives you basic drink options. I end up having to call the store to ask for an order update. Also the option to make your wings “extra wet” isn’t there. From looking at reviews it seems this has been a common complaint among patrons. I hope the developers make changes. Right now it’s seems like it’s been a documented issue for at least 3 years based on app reviews.._skate_Version: 7.1.7

Great appI gave it 4 stars because while it is great it is still lacking in one thing. Over all it’s super user friendly and easy to navigate. Very straight forward and resembles their website, so ordering was nothing out of the ordinary or challenging. I noticed that on the app page it stated they just incorporated signing in with an Apple ID for Iphone users. This feature was big for me as I sign in with my Apple ID for most of my food ordering apps. However, what it lacked and what made me not give this 5 stars is it is missing the option to use Apple Pay. That is it, and I know with time it can be added. *** I hope Apple Pay can be incorporated sooner than than later. That would make this a perfect 5 star app for me! It’s is still a great app to have and utilize during this COVID-19 pandemic. Definitely recommend ordering ahead of time to minimize wait time in line..Mr. EarmuffssVersion: 6.19.0

OnlineIt did not let me order my food. My smart beautiful wife had to log in and make an account. She hates Wingstop and their fries so why would she need to make an account. I, however, would eat Wingstop from the ground and the website did not let me log in. I am so disappointed and maybe it is my fault for not remembering the password but geez. Holy cow I love Wingstop but I do not think I will try to login again. It made me very angry at 7 pm in the afternoon. It ruined my night but I will hopefully love the food when I get home. I will consider logging into my account another day. I have had it today. I love you guys, but I need space..Rittichai PhoVersion: 10.2.0

Good, but needs an editing optionI order Wingstop often, as there is a location nearby my college, however one improvement I would like to see is an option to change or edit orders. Just a few minutes ago I ordered and put the wrong pickup time in, an hour before I actually want to get it. I tried calling them, but their phones are down, and now I’m basically screwed, since I don’t have time to walk over there, as my class just started. An option to edit orders on the app would solve a lot of problems..David_X_Version: 8.8.4

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Wingstop Negative Reviews

Save yourself the trouble!I decide to use the Wingstop app for the first time trying to take advantage of the free delivery on Wednesday’s. Everything works fine place the order and it says through a direct text that it’s was going to be delivered at 8:28pm… as you can see from the photo, at 9:09pm my order was suddenly cancelled with no explanation. I call in to understand what happened and hopefully get my food, I’m first talking to a young man who out of nowhere transfer me to someone else which just decides to hang up after I explain my issue!! I call back again and she answers and starts laughing once she realizes it’s me again, she says she has no idea why it was cancelled and that for me to get a refund I would need to contact them through their website! I ask them to just make my order again and I would pick it up. I pick up my food take it home and would you believe it they were short a couple of wings and seemed like they gave the smallest wings possible not to mention the extremely salty fries. I have worked fast food and understand how annoying it can be but something like this should at least be treated kindly, I work long hours and having to deal with something like this just spoils it for everyone. Will definitely not be buying from here again, and if I were you save yourself the trouble of online ordering and go in person!.ReviewerCORVersion: 10.21.0

Recently disappointedMy husband and I love WingStop. Love the food and love the fact that, twice a month, we can come home and relax and not have to worry about cooking dinner because we order from the app to have wings delivered. Recently however, the app is not allowing delivery. It allows us to choose the delivery option, but when I put in the order and click to pay, a prompt comes up stating: ‘orders over $20 cannot be delivered.’ We thought that was strange, as most places want to you to order more food and therefore spend more money, which were completely fine with in this wing situation. However, when we made the order smaller and under $20 and then clicked to pay, a similar prompt came up stating: ‘orders under $20 cannot be delivered.’ Which makes more sense but is a lie since we had tried to place an order over $20 and it still wouldn’t allow us to order. Unfortunately, with this new update or ‘bug’, we, at this time, have decided that we will get our wings somewhere else. If the app is updated back to the way it should be working and allows orders over $20 to be delivered then we will consider ordering again. We just thought the developers of the app ought to know that they are losing the company money. Also, anyone who reads these comments before deciding to order ought to know that when considering a delivery order, you won’t be able to..Klala314Version: 6.11.0

Worst Experience EverWingStop outsources their delivery drivers when you request delivery through their app. This led to me waiting out in a literal sh!+ storm waiting for the DoorDash driver to arrive as scheduled and “tracked” on the app only to receive a text from DD driver saying “really sorry man I double booked and dropped your food off at the wrong house but you can cancel or reorder” as though he didn’t know they closed in like 20 minutes so receiving a meal tonight after a long day of rest and recovery was going to be virtually impossible. I told him he needed to fix it. He said “nothing i can do” “take it up with Door Dash”. I didn’t order through Door Dash. WingStop’s answer was a remake but they couldn’t arrange a driver for next day???!!! So I Uber there the next days since even Sr Mgr says they can’t coordinate driver for next day?! Absolute garbage the way this incident was handled. There should be an investigation launched into this for theft, negligence, incompetence, and failure to adequately follow through with even a remote ounce of empathy to ensure this type of irresponsible conduct receives the type of attention that holds all parties accountable for their role in this clown show..MultiverSevenVersion: 2026.5.1

Never received online delivery orderI placed an online delivery order and waited for my order but my order was never delivered to me. When I placed my online order to be delivered to my door I was not given any receipt or confirmation number and was only given a number. I tried calling the number it gave me but the number was out of service. There was no location on where the driver was and after about an hour my order was marked complete. I went outside of my apartments and saw no one, never got my order. There is nowhere I am able to dispute this and I paid $40 for my order (including tip). Since there was no option to dispute this on their app, I tried contacting Doordash and Doordash told me I need to request a refund from Wingstop. So now I am going back and forth and my $40 was stolen from me. Be careful using the app! It’s worked before but not every order will be delivered by a driver so just know if you don’t receive your order or have any issue with your order, expect for the issue to never be resolved and expect for your money to be stolen from you..Deatnator47Version: 7.1.6

App Never Completes OrderI fly through the order customization, get to checkout and it never lets me complete the order. I call my local restaurant and I’m told to not use the app, instead use the website. I use the website, which is an inconvenience, and the order goes through. Next time I order and the same thing happens. I call the same restaurant and this time I’m told to use Uber Eats which does t give you all of the customization options for the side orders. Then I call back and they say to use Door Dash. Door Dash works flawlessly but they have a $6 delivery fee on top of crazy high “service fees.” So now I’m paying $10 more for the EXACT SAME ORDER! Unacceptable Wingstop. Get it together. So now from frustration and how long this took (35 minutes for something that should take 5 minutes max) I’m ordering from my local pizza shop. Easy, and no frustrating UI issues and hopping around from this app to that app..Former EmployeeVersion: 6.16.7

Never delivering off of Wingstop again just do delivery on DoorDashHonestly I had never had any problems with Wingstop until my last delivery in which the delivery driver never came to my house. But the delivery driver said they had handed me the food which never made it to my house. Then when I called the Wingstop near me they told me they didn’t have control over what happened and told me that I should’ve order on DoorDash instead because that’s the company that does delivery for Wingstop. Luckily I was able to get my food but I had to drive to the Wingstop to receive my food. Even then I couldn’t get a refund for the delivery charge because I had to go there myself 🤦🏾‍♀️. Im rate the app a one star because of this situation and I’m warning anyone who downloads the app to either use DoorDash so If something like this situation happens, you can get the delivery driver in trouble. Or just order for Pickup if your able to get it yourself..StarryforloveVersion: 10.2.0

Dishonest TendenciesSo this is designed to automatically sign you up for emails and to donate to Saint Jude’s. I shouldn’t have to uncheck a box in order to not get spammed with emails from a company I’m doing business with. I also shouldn’t have to uncheck a box in order to not have to make a donation. These are things that you should have to act on in order to participate. But by default the app automatically has these boxes checked and if you don’t uncheck them, you make a donation to Saint Jude’s and you sign up for emails from Wingstop. This is the case every time you place an order on the app. While it may seem innocent. This is a devious practice to get you to participate in something through passive approval. Therefore, I find this practice dishonest. I was going to give the location I visited a one star review, but didn’t want it to reflect on the employees and managers who work there. This is a company issue..Eezyb87Version: 10.25.1

Free deliveryI thought the app was great. That was until you offered a promotion about “free delivery day” and then made me drive to the location after paying and tipping? It even ordered it in a whole different location than what I selected, so I called the restaurant and they told me they couldn’t help me get a refund and that it was on the apps end that had to do it. After I looked at the email it said I needed to contact the local restaurant to cancel/change order, so I called them back and they refused to pick up after 3 times of calling. I went there to try and cancel in person and they still gave me the same excuse about it being on the apps end. Ridiculous I paid for a tip that I thought someone would be delivering. Who does that tip even go to now???? Food was good lol but that wasn’t the ideal location to pick up at.CalebtaborVersion: 9.0.0

Can’t place an order??I’ve been placing orders on the app for months but for the last several weeks, I haven’t been able to. Every time I try, I get the error message “We are currently unable to take your order. Please check your payment information and try again.” I have tried every card in my Apple Pay, I have tried manually inputting my card information, and I have even tried using the “pay in restaurant” button but all of them give me the same message. I wouldn’t be this upset except Wingstop takes forever and it’s inconvenient to order in person and wait 20 minutes for my food. What’s worse is I tried to submit a complaint on the Wingstop website but every option requires an order number. I don’t have an order number to give because it won’t let me place one. Someone do something about this please?.Bq1356710Version: 9.2.6

Never again just noI had ordered a order and after the delivery time to keep on changing and then like two or three times they were keep on changing the people that were delivering it for me, and then it said it was on its way, and it keeps on changing the time changing the times it felt like more than an hour and then after a little while they canceled the order and I’m still waiting for my money to this day. I ordered it like I’m gonna say maybe a week ago or a little bit less and they haven’t give me my money back, if this happens to somebody and you end up getting your money back, just don’t do it anymore don’t order from this app anymore. I recommend either getting DoorDash if you want to buy Wingstop or just don’t get it at all or just go to the real place because I don’t know what is going on..AHIIIhhshshshsbddjjdgs aiVersion: 9.2.5

Lied toI have lived out here for 22 years. I love this city, but some restaurants here do not care about the people that live in the city and Wingstop is one of them. He is a tall Hispanic gentleman with classes. He has disrespected me two times. I have been waiting for orders and he will take my order to fill. Two times I have ordered large orders from 75 to over 50 and he has made me wait for over an extra 50 minutes to an hour. Every time he is at the end of the line everything out of rhythm. I’m calling you out because you are the problem. I love to go have Wingstop, but it is never a great experience and that is very disappointing. Living out here. You will continue to get my money but not as a happy customer so in the long run, I guess you went. And we all lose with this man still working there..49er AZVersion: 10.19.2

Leaves you stranded after canceled orderedThis is now the second time I’ve ordered delivery through the Wingstop app where the driver picked up my food and then the order was suddenly canceled. After that, you’re completely on your own — no help, no updates, nothing. Messaging the carrier? No response. Trying to track through DoorDash? No luck. And if you want a refund, good luck with that. The Wingstop app doesn’t even give you the option. Instead, you have to figure out which store made your food, call them yourself, and hope they’ll agree to issue a refund. That’s ridiculous for a chain this big. If your delivery partner cancels, the app should have a built-in refund process or immediate resolution, not leave the customer stranded. Right now the experience is frustrating, unprofessional, T E R R I B L E.Flippy FloresVersion: 10.23.1

Doordasher Gave Wrong OrderOh my days this has me fuming with anger. The door dasher (He was an old man who didn’t know how to work a phone or take pictures of my order with it) came to my door and handed my mom the wrong order and asked for help on how to take a picture of the order to confirm it online (I usually wait for the doordasher to leave so I can eat my food so I made my mom take the order from him). When he finally left I looked and my order was confirmed online so I went to go see my food and it’s Chinese Food. I tell my mom this is the wrong order so she runs outside and gives him back the food and then he drives off leaving me empty handed. And now I’m crying out of anger and frustration while typing this 🙂. Please send me back my order wingstop or at least contact the doordasher..Ricky KakáVersion: 10.12.0

Took my moneyI downloaded the app, created an account, and submitted an order. I waited for about an hour and nothing. I hadn't eaten because I was waiting on my order from Wingstop. After no show, I check my app. It says my food has been delivered, but when I checked my email it said my order was cancelled. I check my bank account and they took my money. I am HIGHLY disappointed and I don't think I'll be ordering online at all. The only reason I didn't go to the store was because I was at work and was hoping to get the food right on time for my break. I noted on the app for the person to call me. I had my phone on me for that reason and I did not receive a single call or notification. This is very frustrating to be waiting for almost an hour an half just to find out my order was supposedly cancelled..Shadyxv1017Version: 6.8

I’m done with wingstopPlaced an order with wingstop thru Uber Eats and got a call from the driver telling me that Wingstop wasn’t making any food due to their drivers being down. I contacted Uber via the app and was told the issue was outside the area of expertise and that I’d be transferred to a specialist. Once transferred I received a message that they’ll do their best to respond within 6-12 hours. I’m hungry NOW. So I still couldn’t cancel the order. I then called wingstop on Zuni and asked for a refund, the girl in the other end of the line informed me that a refund will take 6-8 days to reach my account! Why, they took the money instantly as soon as the order was placed I should receive an immediate refund. So screw Uber Eats and screw wingstop, there’s always something wrong when it comes to the wingstop on Zuni..ArtOfWar505Version: 9.2.5

Operation TimeoutI don’t have a Wingstop where I am from, so when I visit family out of town, I love to order from Wingstop. I’ve never had this issue before, but the last two visits, when I tried to order through the app, I go to click on Payment, and it buffers for about 30 seconds. Then it says Operation Timeout, and I’m just left with my items in the cart because I can’t continue. I’ve tried uninstalling, reinstalling, logging in and out, used mobile data instead of Wi-Fi, checked for updates, used other phones with my account, and it still gives me the same issue. Please help because the app offers good deals that the restaurant itself doesn’t when I go inside..Soft_aromaVersion: 10.11.0

Not so cooked to order in the appWingstop stands a premier choice for wings and this app does not deliver on the excellent product that is available in the store or by calling in. The app does not provide options in the wing selection for extra crispy, more or less seasoning/sauce, and/or extra tossed like you can get if you call a Wingstop location. The app violates the sales slogan of “SAUCED, TOSSED, AND COOKED TO ORDER” and leads to bad restaurant reviews that could be avoided with the above options. Please fix this and give your customers the options that allow restaurants to live up to the expectations of the slogan above. It also makes it very hard for Wingstop to be the place “WHERE FLAVOR GETS ITS WINGS.” This is a crucial fix that some of us are actually willing to pay a bit more to have the additional options..GMC13DarkVersion: 9.2.3

Loads of ProblemsDon’t use this app. I’ve used it twice now and have had problems both times. The first time it kept displaying an error message when trying to process a payment. Used a different card and same thing. Uninstalled and reinstalled the app and still the same thing. The second time my order was messed up. Getting a refund requires you going into the store with your items to get a refund. Oh and the best part, they use DoorDash and can’t refund the dash fee, tip, or processing fees for the state your in. The only silver lining, the staff at the specific store was generous enough to figure out a way to almost refund my entire payment. This app is terrible, just use DoorDash because DoorDash has a much more efficient refund department..JaKakOb9Version: 9.2.5

Wait times not to be make real timeThe app works fine for the most part. I don’t have any trouble ordering or browsing. My biggest problem is that the wait time is always a generic 16-21 minutes. Sometimes I show up at the store and my food has been ready for a while and the fries are cold. More often the wait time is vastly underestimated. I’ve had several experiences where the wait time is 60 to 90 minutes because of the volume of orders. And that large volume of orders becomes a large angry crowd at the store. A real time tracker would help avoid so many of the angry people. Many other apps and restaurants provide one and it would benefit this one significantly..1604JakeVersion: 10.14.2

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