NBA: Live Games & Scores Customer Service

NBA: Live Games & Scores Positive Reviews

One of the best sports app, but there are specific bugs they never fixIt is a constantly updated and maintained app with reasonable prices and they support nearly every Apple OS and feature (down to Watch of your favorite teams), but there are specific bugs that they never fix year after year, even through various rehashes of the application that do drive me nuts. I work in cybersecurity and I can even tell where some of these bugs in this app are possibly lying without being a developer (they are really great at fixing many of them), but things like Blackout Rules, location awareness of the GPS vs. your carrier’s or ISP’s location, random crashes, and other nitpicky, but rather annoying when you are paying them hundreds of dollars a season, plus the games you see live and all. They do improve and keep with the times (and unfortunately, they’ve even pulled some things away like keeping multiple favorite teams at the top of the list and other small dedicated user features), so you should definitely be sure to get this app and give them feedback..ItsTheArsonistVersion: 120622

NBA TV is quality entertainmentThe app itself has a clean interface that makes it easy to find any info or news I am searching for, like box scores, standings, and highlights. NBA TV is far and away the best channel in television and has been for the last years eight years since I have been watching it. All of the analysts and reporters, like Greg Anthony, Grant Hill, Lauren Jbara, Stephanie Ready, Sam Mitchell, and Isiah Thomas, are many more are passionate about the game of basketball. What really sets apart the NBA’s own coverage of their sports from other channels is that they remain clean in language and stick to appropriate topics and healthy discourse. NBA TV and games on League Pass (which are available with this app) give my family a great alternative to the negativity and filth in so much other media. My sons who now play basketball in school have positive athletes to look up to and learn the game from analysts who know how to be entertaining, and even funny, without degrading themselves or other people. Instead of manufactured controversy, the league is able to keep interesting story lines organically through a continually-evolving sport with the most competitive and dedicated athletes in the world. I feel good about supporting the NBA directly as a viewer and subscriber and will continue to do so for as long as the league expresses this commitment to being a positive pillar in our society..LilDinglyVersion: 120622

Good, but I miss the old layoutHear me out, this new update is mostly good. The Stories feature is really nifty, the videos play without trouble, and it’s easy to access content and interviews from the league. But the thing I used the old app for the most was checking box scores of games the next morning. And that’s my issue. This is my main complaint: When looking at the box scores, I find it really difficult to digest any of the stats. There is a ton of white space spreading everything apart, making it impossible to get a full box score without scrolling and swiping multiple times. There are also no separation lines drawn between categories or players. The box score viewer is clunky, I’ve accidentally swiped it down and hidden it a dozen times when I meant to swipe right to see stats like BLK and FGA. The old box scores seemed to be sorted by position, but now it’s sorted by minutes played. That tends to confuse my brain while quickly flipping through the games to see how players did. I would like an option to choose how to sort. I’d like to see the box score feature become more streamlined and like the old app in that manner. Overall, it’s a great app. I hope this feedback can be used..#TheComebackVersion: 2007.3

A step in the right direction...I feel like the devs for this app have grand ideas that are either being bottlenecked or overridden by execs. I like the new UI, but it seems like it’s trying to glitz and glamor us when all we really want is access to data and analytics. The single item I used the most, written recaps of each game published by the Associated Press every night a few hours after the games end, seems to be missing in favor of video recaps. Call me a boomer but I don’t want to watch a video to know how a game unfolded. If I want to see a play or an injury or a highlight, I’ll go look for it elsewhere in the app. Overall, the app performs admirably on my iPhone XS, and seems to be less buggy overall, but there are clear issues that need to be addressed (why do I have to scroll through the entire league of players to access Westbrook’s stats?) and a more cohesive index of the plethora of content needs to be readily available on start-up. And PLEASE tell me whoever was responsible for copy-pasting the AP recaps wasn’t fired or deemed unnecessary; I’m not kidding when I say those recaps were 90% of the reason I open the app every morning. :/.Not taken oops yes it isVersion: 2007.3

Can’t open the app after new updateI’ve been using the NBA app since Oct 2022 and I’m a big fan! I love this app. However, I just downloaded the update yesterday and now I can’t open the app. The NBA logo pops up but then it goes right back to my Home Screen. I’ve tried deleting the app and re-downloading it multiple times and I’ve powered down my phone and restarted it. I get the same outcome every time. My software version is 14.4.2. Maybe I’m required to download the latest iOS update? I really don’t want to do that because it will slow my phone down. Let me know if there’s something else I can try. Thanks!.SpiderJakeVersion: 120574.1

Overall ok, but needs a lot of work.Specifically the player profiles. There should be no reason why I click on a player’s name to find out their info and only their picture and one small line of their current stats shows up and the rest is a random ad + huge list of random NBA videos. I liked the old way where it gave you all of their information: height, age, DOB, school, career stats + current stats. etc. I have to click on Advanced Stats, then find their “Profile”. There is nothing “Advanced Stat” about their height and DOB. I should be able to see that information on the first page. I understand putting their advanced stats on a separate page, but there shouldn’t be a 1 inch section dedicated to their whole profile and the rest is an ad and videos . The second biggest thing is searching for a player. Scrolling through an entire list of 400+ NBA players is exhausting..Santos93Version: 2007.3

Something is wrong with the appMore recently, I have noticed a problem with this app, where it doesn't send me any notifications at all. No score updates or anything. I keep going to settings and turning on all possible notifications, but then they automatically turn off the moment I exit the app. I know this because if I exit the app and go back on again, and go back to settings, notifications show up as being turned off again, despite me having turned it on just moments ago. This is a big and annoying problem that needs to be fixed ASAP. Update: I sent this review a few days ago, and I tried the solution that the Developer Response gave me, which was to delete the app and reinstall it. It didn't work. The notifications still automatically turn off every time I exit the app..Code 356Version: 111027

So much better… but. (DEVS READ)Things I like: Most importantly, video playback just works consistently this year. You can now watch from the beginning without having to wait hours after the game ends to watch. THANK YOU! I love that when you hide scores, the game plays from the beginning instead of live. The dot next to a players name indicating they’re in the game is a nice touch. Much better overall than last year. NEEDS FIXED: Box scores are buggy. When you try to scroll, it takes multiple touches & also resets to the left. Box scores should be the main tab instead of summary. I have to click it every time & never look at summary unless I want to see the score by quarter. (which should be in the box score tab anyway) It’s really annoying clicking on each game & it auto playing before you can do anything. Standings should have a pull to refresh. I have to close the app to update them. There are game spoilers on the “for you” page even with “hide scores” on. It would be cool if there was a way to hide scores before the app fully opens. I have to cover my screen & hope I don’t see the score when I want to watch a game that already started or is over. I can’t pause when ads are playing sometimes..McScruffDawgVersion: 120548

Great but…So, I always go to the app to check up on scores and stuff. But it always asks me for my NBA ID. And I already have one, I like just payed for the League Pass this week. And it did this last year too. So I always have to go to my passwords and look at my password so I can put it in. It mostly does it when I go to Ask NBA Beta. So NBA, I hope this review is helpful to you. And who knows, it may just be a problem only for me or maybe I’m doing something wrong. Thanks for reading! And another thing is League Pass. I never get to watch my Bucks games because it’s like always on TNT and I’m not about to try to watch games on TNT overtime. And since I’m a Bucks fan, my teams was in the playoffs and I barely got to watch any games. Thank you for reading!.ManyJuggler3824Version: 120616.2

Good I guessThis app is interesting and it keeps me updated with games and stats and extra features which is really cool but I feel like they could make it more fun and you could do stuff like watch games without needing to get a feature and needing to sign in which they want your password to your gmail,I am going to need to check on that with my mom. I love the NBA and I would love to be part of the fam and the stuff that I am able to do is most of the stuff on the app and it is really interesting. I am a new fan of the NBA so I think I heard in some of these reviews that there was a classic version that was a little better so maybe you could add some of the things to this version that there was in the last version.JeeniebeansVersion: 111027

It would be great if..Love the app - i do have a feature request that would be a great to have: I always have the “hide scores” options on and go in the app at night and watch the last 5 minutes of most games, looking for close ones. It would be great if in the “hide scores” layout there was some sort of visual indication of a close game (ie games that ended within 5 points difference are highlighted in red, or even an asterisk would do it). This would let us avoid having to go through a bunch of blowout games (ad + skipping forward to the actual 4th quarter takes a while..) before getting to the interesting ones (all while adding the actual scores and winners). Would be a real nice to have...CapolingVersion: 111027

The 2022 version of this app is not very goodThe previous NBA app left a bit to be desired, but this latest version is almost unusable outside of watching live games. Sounds like the head of Product was told by their boss to “make it like Tik-Tok.” Vertical video may work well for social media but it’s an absolutely awful way to watch basketball highlights. I’m a League Pass customer, but that doesn’t mean that every time I click on a box score, I want to watch or rewatch the game. Also, the box score scroll and snap is so messy that it’s extremely frustrating to read. Plus, it seems like there is no longer any editorial content to read. Only videos and very brief summaries. I’m giving it three stars because the live games do work well, although the previous functionality of defaulting to your favorite team’s feed seems to be broken. I almost always have to switch the feed when watching a live game. I understand that these apps need to make modern-style changes to stay relevant, but I think this app does it at the expense of traditional basketball fans who are likely the ones who pay to use the advanced functions of the app..KebTechVersion: 120548

Great App, but…Love this app, but it could be better. Last year there was a download feature that I loved but they removed it. If this could be brought back, I would love that. But also, the cost to actually watch games is super high unless you bought the pass the year before. It’s not worth it to just buy one game, especially if you’re a big NBA fan like me. So you’ll probably want the league pass to watch all the games. The league pass is $250 if I remember correctly. I understand why they might put it so high, but if you’re going to give a lower price to people who bought the league pass, at least give others the chance at a lower priced league pass..NBAKantoVersion: 120562

Fine on the phone but the AppleTV side is a messApp works great on the phone, no issues at all. 👍 On the AppleTV though, it’s a buggy mess. Biggest issue is that nearly every time the app starts it auto plays a stream. If you navigate to another section of the app, the audio for the auto played stream continues, even if you play something else. You end up with the stream you want to watch playing with both audio tracks overlapping in the background. It’s massively frustrating as there’s no obvious way to fix it. Force closing the app and restarting it often takes you back to the same condition. Also, the app is generally really buggy. It crashes a lot and will randomly log you out of your NBA account..ZaknVersion: 120624

A Request From a Blind FanThe modern version of the app has taken a huge step forward from an accessibility viewpoint. A couple requests. One, can you make it easier to get out of the banner things that some times come on screen that are not easy to get out of using voiceover on my phone. The other night there was some pick game and it was very hard to get away from that to other app controls. Also, when alerts come in, can you associate them with a tone alert, currently no sound alert plays when an NBA app notification comes through via iOS. Thank you..R DealVersion: 120628

Great ExperienceI don’t know why this app has so many negative reviews. I’ve been a league pass subscriber for a couple years now, and this apps new look has made it so much more user friendly (especially on the TV). Games load in smoothly, the new layout makes it easy to transition between them, and I love the fact I can choose which broadcast I want to watch. My only complaint is that while watching a game, I can’t see stats/ change games without leaving the full screen tab. This is an option that was available with the last rendition of the app, but not with this one..JfrancojimVersion: 120544

Lots of neat stuff. Blackouts are the worst!I love watching the NBA. Something happens every 24 seconds! The sport is both fun to play and to watch. But, when it comes to the app, the NBA has to give disclosure. How many of the 83 games a season can you actually watch in the app? Just saying “Subject to Blackout!”, if the answer were only 10 out of 83, would you mind? Would you pay $99 to get just 10 games. They’ve added so many features, so many of their own ads clutter the screens… then they add 3rd party ads. To fuel the third party ads, they then sell everything they can glean about you to several dozen data brokers. Then, unlike thousands of similar companies that do the same, instead of allowing you to easily switch off those data brokers, they give you a list of them and say, “Give them a call or write them a letter and see what their privacy policy is!” NBA, you can do better than that! I would pay a couple of times a year to remove those ads. Please be loyal to your players, your broadcasters and your fans!.FlyGuyTy1914Version: 120618

Great, easy to useLove the nba, this is all things nba, match made in heaven..Apple iPod 123Version: 1904.1

Great app for out of market gamesGreat subscription service I often enjoy watching games on this more then on the tv with the interactive scoreboard. Only thing missing is being able to download completed games to be able to watch off of a internet connection.Memorex40012Version: 2002.1

App not working in CanadaApp use to work loved it but now it’s saying can’t view because of the location since I’m in Canada ?.Imatan123Version: 2007.4

MAKE A WIDGET!!!Great app but make a widget.JEFF12456890Version: 2007.2

Mr mikeExcellent app.Hanoverian Scent HoundVersion: 120662

W nbaGreat app.BennyBarts09Version: 120662

NBA Adam SilverBalling out 🏀🏀🏀.DanielHarun519Version: 120662

AmazingHelpful, fun and informative.Pedram 14Version: 120660.1

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️.RobbwbVersion: 120660.1

Cannot open anything in discover tabEverytime i try to open something from the discover like nba benefits it will load forever or tell me its a bad request and the whole screen turns white. please fix this!!!.Kuminga085Version: 120662

NBA appApp is way better then it used to be.SPB36Version: 120660.1

AmazingSimply great.Genius!!!Version: 120660.1

GoodVery good.Otto tseVersion: 120660.1

NBA appThis the best app out there.Big dirsVersion: 120660.1

Best way to watch the NBAAwesome.MnhdfhVersion: 120660.1

Opening timeExcited.Bokz RateVersion: 120660.1

GoodGood.Anima nerd 2.0Version: 120660.1

NBAI love how I can see everything that is going on on I the NBA 🏀 and it’s amazing ! 🤩.Mr Buckets 🏀Version: 120660

GoodFive star.24 CuzVersion: 120660.1

I will be in the NBA one dayMy name is Émile-Catzalco-Gilbert and I will make it!.Émile Catzalco-GilbertVersion: 120658

Can’t load games properly recentlyCan’t load games schedule properly. Blank pages appeared all the time..Monstery123Version: 120660.1

NBAWorks great, really like the setup and the moments.Buck576-9Version: 120658

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NBA: Live Games & Scores Negative Reviews

Worst App I have and getting worseI have had this app for 3 years now and while it is convenient and I love the ability to watch old games, it is the worst app I have ever interacted with. When I’m using it my phone frequently overheats, the rewind and fast forward buttons simply don’t work, the quality is normally grainy, and no matter what I eventually am stuck with the stream buffering for up to 3 minutes straight regardless of cell or Wi-Fi strength. Often, the game I’m watching or the app itself crashes taking out a chunk of my phones battery on the way. But if this was it, I would still give the app 3 stars. Once again I love how convenient it is and the ability to watch any basketball game ever is amazing, I’m a huge nba fan! What makes this app so bad is that it has simply forgotten my subscription. In the past, it would frequently log me out from my cable provider which was a pain but something I was used to. But as time went on, it began randomly removing the option to sign in through my cable provider so certain days I was unable to go on the app. Now, it knows my cable provider and even seems to acknowledge that I’m signed it, but has just forgotten that I’m a subscriber and I can no longer use the app. I have tried to relog in countless times but it just doesn’t work. This is actually ridiculous, I’m paying for league pass but cannot use it..J. camVersion: 120660.1

Don’t buy league passI use this app to access my league pass, which is garbage. You can’t use a VPN, and they are admittedly selling your information to 3rd parties. You can’t ask NBA to stop selling your information—instead they instruct you to contact every single one of their “partners” separately (which is many) and I guess ask them to stop buying your information? And even if you buy league pass, you can’t watch games that are on NBA TV or blacked out because of local broadcasts. So if you actually want to watch all of your teams’ games, you have to pay for cable, pay for NBA TV, and league pass. If they were smart, they would make this whole thing simpler for the people they are asking to pay them. UPDATE: the “developer response” or lack thereof only reinforces my criticisms. They’re selling your email address to third parties who will spam you. NBA TV blackouts have nothing to do with local broadcasting contracts. One thing you can do to make the app better (aside from selling my information) is make it work with airplay—any time I try to AirPlay, it takes me dozens of tries before it actually works. Other apps are airplaying, but when I try with this app, it acts like it’s doing something and then just goes back to the Home Screen after a few seconds. After 20 minutes or so of repeatedly trying, you might get lucky and get it to work..Eduardo GilmoreVersion: 120129

The League Pass will disappoint youCan you use this to follow a local team? No. So the purpose is to follow an out of market team. Can you download said team’s games and watch them on your own time? Only on the most expensive plan. Okay, so the league pass is two-thirds useless. Why only one star then? Because as you skip through ad reads and stoppages using their custom video player, you’ll discover that each time you do so, the app gets a little bit slower. By the time the third quarter rolls around, you’ll be lucky if the app even responds when you tap the screen. Time to restart the app. Guess I’ll just use up even more data to reload the stream. Thanks, folks. This sure is a premium product. Oh, I forgot—just spent 7 Gigs to watch a *single* game!! Completely unreasonable! And that’s with occasional unwatchable quality since the stream fails and reloads itself every time you switch applications! Oh, I forgot! There’s a black bar blocking a significant part of the screen that’s just there to tell you who’s playing! Oh, I forgot! Every time you pick a game and choose to watch, say, the full game with the home announcers, or the condensed game, it loads up the 2-minute game recap anyway, so you have to pick a second time! And watch a second ad! I CANNOT believe I fell for it again and bought a team pass..JnrnhrsddfuVersion: 120660.1

Old app is better and last season league pass is betterI purchased league pass during preseason. Was only able to watch live games. If I was to go back and watch an old game audio was two to four plays ahead of game play was able to watch a game for about 10 minutes then a video playback error pops up. Went to to talk to live tech support no one was available. I sent an email for help no response. I thought to myself this issue will get taken care during regular season. Big shock! I was wrong. Regular season starts and I finally was able to talk to a live person on tech support. He wasn’t able to help me. I had to send another email and then I received a response. They still can’t fix the problem. This has been going on since November! When I ask for compensation they tell that can’t because I purchased the league pass through iTunes. When I talk to iTunes about guess what happens? That’s right they tell me it’s on NBA league pass since they are the developers. Go back to the league pass “We are unable to give compensation or a refund since you purchased NBA league pass through iTunes”. They don’t care. I have talked to 8 different people about my situation and are asked the same questions when a new person “try’s” to help me. Also when I ask a question does it get answered. Nope! DO NOT GET LEAGUE PASS THEY DON’T KNOW WHAT THEY ARE DOING!!!!!.The Luke24Version: 2007.8

NBA league pass is terribleI am extremely disappointed with NBA league pass. I paid $120 so that I could watch the Warriors games this season and I have been blocked from watching a large amount of them so far. When I made the decision to subscribe to NBA league pass I calculated how many warriors games I would be able to watch outside of the ones aired on tnt, ESPN, nba tv etc. Since paying for the subscription though, the NBA has decided to change many of the games to NBA TV after the fact. I cannot for the life of me figure out how to watch these games. If there was a way to rent a single game, I would pay for it. I am not going to subscribe to NBA Tv in addition to league pass, that is ridiculous. Why wouldn’t NBA tv be available for league pass subscribers?? I don’t even know how to watch NBA TV games as there is no app for it and they are not available on the nba app. I have been a subscriber to league pass for a number of years but this year is unacceptable how many games they have changed after the fact to NBA TV. There has been at least six changed so far. I don’t see myself subscribing again in the future if the games I paid for are not available whenever the league decides..PapplebyVersion: 111124

Worst streaming app for live gamesI’ve never submitted a review in my 10+ years of being on the App Store until now. This is easily the worst experience for live streaming games that I've come across. Once I start live streaming in app, I am unable to pause/fast forward/rewind unless I minimize the app (not fully exiting, just minimizing by activating the home function), which is non intuitive. Why am I only given that option when the app is minimized vs giving me the option while having the app open? Even then, you can’t rewind to a specific point and time of your choosing. You have to get there by using the 10second rewind function. If you wanted to rewind to the 1st quarter from the 4th quarter, you will have to endlessly use the 10second rewind function vs being able to pinpoint with the marker. I am baffled at how behind the NBA is with this service. All other streaming services have these basic functions. The good thing is I only have to use this app while my home team is playing in non nationally televised games, which thankfully isn’t as many as other teams face. Get it together NBA! I’ve been a lifelong fan 15+ years!!.SebastiaaaannnnnVersion: 120660

Piece of crap. AvoidI have been trying to use and like this app for a while now. I've been in touch with the developers about many of the bugs I found. But it is still probably the worst app that I use. Perhaps it works well on a phone, but on my iPad Pro, this app is a total piece of crap. I cannot use it in landscape mode, because the text of all the articles runs off the page to the right. On the main page of the app, every time I try scrolling to a story and stop somewhere, the app just skips ahead to some random spot. And now, where they have game updates at the top, and you can scroll sideways, it always jumps back to the first one as I try to scroll. I can't understand how this app gets good reviews from anybody that actually uses it for anything other than watching a game. It is so disappointing. If this app was the only basketball resource available to me, or if it was the one recommended to me, and I was trying to learn about basketball and become a fan, I probably would have switched sports by now. That's how bad this is. I would give it a negative rating if I could, but one star is the lowest it will go..TravelsWithTedVersion: 120574.1

They made it worse and now you have 30 sec adsFirst I bought the 2k edition that came with the league pass, so this review is geared toward my experience using this app my issue is with League Pass not just the App. So at the beginning everything was great, some games would not load on the app annoying right, but when you could watch a game you had a great view, if one stream wasn’t working you could switch streams. Now I have a very limited view of the game, And when I switch from the HORRIBLE mosaic view BAM!!! 30 second ad, which now your missing clutch plays or what have you, additionally they still cut to breaks during the stream so why must we view an ad for a service we paid for so that we can catch every game possible 🤦🏽‍♂️. I feel scammed quite frankly, I will not be renewing and quite frankly a waste of time. Just pay for the sports package on tv literally no benefit to the app other than being able to watch the game at work or traveling. Again my issue is primarily with the League pass Service. 0 stars……also they created fake reviews if you look at the most recent reviews you’ll see the truth..J.C. 777Version: 120550

Hope they fix this before the season starts! Please!I’m not sure why the app changed so much since last season, but so far, they are off to a horrible start. First of all, when I select a game (on AppleTV) it won’t let me go into the game before it starts. That’s fine. But after the game starts, I’m still stuck on the “Play Live” screen for several minutes before that button does anything. Basically, it’s after the “Start from beginning” button shows up. But either way, the game has been on a few minutes before I can start watching. Second, once I finally get into the game, I had to find the almost hidden button to change the audio feed from the opponent feed to my team. Each time! If I pop out and come back it, gotta select it again! Let me save a preference. Or just put it back how it was last year when you simply make the selection when you’re going into the game. Don’t me me find the tiny button and pick the audio each time. On the bright side, the video quality looks good so far. No pixelization or buffering so far. But please fix the other things!.Stobe1Version: 120540

Terrible Streaming ExperienceI don’t know how this app has a 4.7 rating. I’ve been paying for League Pass all season, watching nearly every game of my favorite team. Doing so, I always hope to have a streaming experience that allows me to watch a game without interruption. That has rarely been the case. My viewing preference is to stream to my Samsung from my iPad via airplay (while typing this review, the connection has crashed twice). Every update I keep hoping they’ve fixed this app to the point where it’s at the very least not crashing. I’d hoped that again today, but it seems to be even worse than usual, hence the reason for this review. All I want to be able to do is watch the game without a crash. There’s 900 other streaming apps out there and they all seem to get that one basic requirement: work without failing. What have I been paying for all season? Why can’t a multibillion dollar entity pay the right company to create a functional platform? The bare minimum expectation is not too much to ask..BadkarmaBarooVersion: 120636.1

Many games are inaccessible or blacked outWith League Pass one would expect you can access all games in the season and also be able to split screen to watch multiple games at once on the app like you can online. Neither of these are true. You pay $100+ to only access a few games and can’t watch on split screen when multiple are playing at once. Would be much better if you actually had a pass to the whole league without blackouts of any games. Also, the AppleTV app constantly glitches out and audio goes to commercial sounds when the game is on causing a need to restart the app and the game. The games also switch views and have no consistency in what is being shown, sometimes it’s just a random upper level camera and other times it’s on court cameras during timeouts and halftime. Sometimes it starts showing you the halftime show then in the middle cuts out to an upper level camera and no audio. This is the worst app. Maybe worth mentioning this is the AppleTV version of the app but regardless it’s terrible..BlitzzKreiggVersion: 120634

Glitchy, depressing designI rarely go out of my way to rate apps negatively, but the NBA app devs and designers missed the the mark with this one. I don’t use the NBA app on my phone at all but on my Apple TV it essentially gets treated like a homepage. Last year’s design was user friendly, very easy to navigate, box scores were easy to read, and the design was pretty cool. With this new design I feel like I have to jump through hoops just to watch a game. If I select to watch a live game from the Home Screen, the app automatically pops up other live games and takes over the screen from the game that I already chose. It won’t allow me to scroll up to return to the game and the ‘menu’ button on the remote takes me out of the game completely. If I’m unable to watch a game because it is a black out game, instead of letting me read the viewing options, it just jumps straight to the list of highlights. It doesn’t allow me to scroll up to the top of the page at all. I can get over the design but please fix the bugs, guys. I’m not overly excited about spending $100+ for a buggy app..Nijah GVersion: 120540

Paid for NBA League Pass, doesn’t work across multiple apps liveHave tried to watch multiple games from the app on my mobile and from the app on Apple TV. Neither work consistently. Have taken the time to confirm login details, uninstall, reinstall, confirm internet connection. Everything setup correctly, just poor low quality apps. In the middle of the game, they will cut to adds, skip around and have unwatchable playback. I have never been able to watch an entire live game with the app working correctly and it always causes me to just turn it off. Have had this happen multiple times now and finally upset enough to leave a negative review because I’ve had such a bad experience. Super disappointing specifically when it is extremely hard to justify the expense. Will never make this mistake again and will look into paying for NBC Sports app or any other alternative in the future. Buyer beware, these apps don’t work and you can’t watch the games in real time without issues. Update 4/5/21 - Submitted request to troubleshoot issues per comment to response. Will report back if anything comes of it..Casey AdamoVersion: 2007.8

I would advise against registering your credit card. Bad experience 2 seasons in a row.Last year I was charged at least twice. I paid for premium and it was supposed to have been commercial free. That would have been nice but there were commerals every time I watched. This year they were going to charge my credit card $525. I caught it before the automatic renewal date and canceled. Then last week they emailed a Cyber Monday deal for $49 for the season. I signed up. I just got a notice I needed to update the credit card. Oh by the way it was for more than I had agreed to. Other things that make it not worth it are your have to sign in about 50 times over the season. Not like other streaming services. You turn on your TV and are prompted to sign in. No option to verify on a internet device. You have to enter your email and password with your tv remote each time. The one thing that was disclosed is you cant watch your home team or any in neighboring markets for 3 days. That doesn’t sound as bad as it is when you cant watch the game..Ronan511Version: 120552

Given how much money they make the app should not be as crappy as it isIf I try to look at stats, I can’t even scroll over half the time to see the plus minus or whatever is not showing up on the screen. Watching video, it does hiccup a lot more than I would expect and many times. I have to exit the app and get back into it when I’m trying to start a stream because it just does not load up. The content that is their lives much to be desired in terms of being informative to me, and then the packaged manner that is efficient. And this is just a general complaint about the NBA televising policies: getting into bed with major cable companies at the cost of the fan. I cannot even watch my favorite basketball team in my area (BKN NETS) because it is due to greed and monopoly. Seeing a Nets game is the MAIN focus of my basketball viewership. The only way to see it is to get a cable package which is very either Verizon or Comcast. The YES network also complicit. The user interface overall is not the worst I have ever seen but given the resource the NBA has at its disposal… the quality and design of it is pathetic. I’m pretty sure this entire comment will be disregarded and not make an ounce of difference. Whoever wants to watch basketball doesn’t really have much choice. An idea that is very good in terms of watching a game is to have an option where the commentary is just turned off. I don’t know why it isn’t a thing yet. -end diatribe.7102 2879 67Version: 120566

App only good if you pay NBA directly.I pay for league pass though my cable provider and year after year I have issues with the app. If I want to watch any game this season I have to press the watch button over 6 times before it will let me watch the game. I am greeted with an error message that says the video can not be played. I pay through my provider because I usually watch at home but traveling with the app I may as well not try. I have friends that pay NBA direct and they have no issues with the app at all. I wonder why? It’s beyond frustrating that the app or their ecosystem hasn’t been more well integrated for those who use a cable provider. You are still getting paid please fix this. It’s Beyond frustrating especially for a loyal consumer of your product. I can imagine there are quite a few others with my issue. This would mark the 4 year with the same issue. Also I understand that you have blackout issues but is there no way to integrate local network sign in so that I don’t have to leave league pass app?.PrimetimeprimVersion: 2007.4

DowngradeI should preface this review by saying that I use this app primarily as a way to look up player stats and watch league pass. I would assume that this is the case with most people, and that is why I am only going to talk primarily about those two features. This used to be a really great app.... I say used to be because the developers took everything that made the old app good (player profile page, ease of use, clean look, etc) and completely screwed it up. The player profile page used to be great. It had all the important stats, age, height, alma mater, etc. Now it’s a 1 inch line of useless junk followed by a bunch of spammy looking ads and videos all of which is showcased on an ugly white background that looks like something you would have considered second rate back in 2004... like first of all, after charging 200$ a pop for league pass that only has half the games on it, getting $2.66 billion a year from tnt, and charging ungodly amounts for in person tickets, I know there’s no way you needed to destroy this app just to sneak in a couple ad spots. NOBODY HAD ANY PROBLEMS WITH THE OLD APP....KcwerkmeVersion: 2007.4

Please do not buy. They don’t care about the app.The NBA app is unusable at times. I paid way too much money for this app to have so many problems. I can’t watch old games without the app crashing, I’m unable to use it on my laptop, and most of the features don’t work. It’s obvious that the NBA doesn’t care about this app. It’s a waste of time and I would rather use a streaming website to watch the games. You can’t watch old games. The app crashes every time I want to watch a game from a couple months ago. We should be able to watch whatever game we want for this price. I’m unable to use it on my laptop. I don’t always have access to my tv, so I have to watch it on my laptop, but the problem is that it doesn’t load. I have to play it on my phone and share my screen to play it on my computer. Most of the features don’t work. When I select “hide scores”, it doesn’t work for the box scores. Also I’m unable to rotate my screen when I’m watching on my phone. I was able to do it last year, but the updates are making the app worse. I don’t think the NBA cares about this app. There are so many bugs that have been reported and consistent for years. The updates doesn’t make the app better. Please don’t buy. I would rather use a streaming website to watch it rather than watching on this app. It has the potential to be a very good app, but the lack of care makes it a terrible experience. 100% not worth it..Quentinr1324812Version: 120654

Ad walls for paying customers; landscape onlyThe amount of ads in this app is insane. I’m a paying customer. Show me ads during commercial breaks. Also known as ad breaks. I just sat through a 90 second ad to begin a stream and then a 120 second ad just to make the screen bigger. During play. There should not be ads during play EVER. There should not be ads when switching between games. I paid to watch the games. Generally, it is ludicrous that the app only works on landscape and the different tabs are garbage. Like when I open the app and it’s just garbage or when I go to the “watch” tab and it’s also garbage. Then I mercifully realize I have to go to “games” in order to WATCH the games I paid for, AFTER ADS. I used the NHL app last year and now ESPN and those apps deliver programming on demand without interrupting or ad-walling during play. And work vertically. This app experience is terrible and I feel it unlikely I will be a repeat customer..NvjdsjhjhgrjvmshskbhVersion: 111124

My first App Store reviewCongratulations! This has to be a genius level scam. You charge a subscription fee and then block all of my teams games. Wow... just wow! The amazing team that developed this app must have had some crazy brainstorming sessions. “Hmm... what can we do to drive away our paying customer base. Let’s release an app that doesn’t work properly. Yup that should do the trick!” Great job you guys. Give yourselves a pat on the back because this fantastic new update is causing me to cancel my NBA league pass subscription. You disabled the ability to use a VPN and for some dumb reason you also disabled the mirror/airplay function. Who the heck wants to watch a game on their phone after paying for a premium subscription. If I’m paying for the service I should have the option to either watch on my phone or on my tv. But none of that matters because now that I can’t use a VPN, I can no longer watch home or away games because they are all blacked out. So what’s the point in paying for a service that you blocked all access to. The answer is none..1MillhouseVersion: 2007.4

UnusableThis app used to be pretty decent but the new redesign has made it nearly unusable. The biggest issue to me is the live player stats during a game rarely actually populate. Most of the time the box score is filled with 0s and each player has a “DNP” in the minutes. When the player stays do show, it’s hard to scroll horizontally and vertically to see them because the header with the game logo/overview expands and collapses seemingly at random. It’s very difficult to even long-press on the scroll bar to try to work around the issue. The scroll bar also seems to go behind the bench “MIN PTS REB” header which looks pretty glitchy. Another annoying bug is when I pull to refresh on the games list the scroll indicator shows over the table during the refresh instead of keeping the table inset during the refresh. Not sure what’s so hard about quality testing these features before shipping them. I have to use the ESPN app now which is not ideal..App_reviewer_2201Version: 120544

Video player is locked when ads are active for paying subscribers.During game breaks the video player is locked to show commercials. You cannot pause, rewind, fast-forward or even STOP/EXIT the video player when commercials are playing. For a “premium” video app this is unacceptable. Subscriptions cost anywhere from $18 a month to $40 a month and yet they lock the video player during commercials. It’s not locked when watching the actual games, which is what you’re paying a premium price for. But during commercials you can’t even close the video player to check scores, view highlights, or change games. I consider this broken. NBA, if you want to force people to watch commercials then give it away for free. If you want to charge a premium price to watch NBA games then you should offer a premium experience — which means that users can do whatever they want during commercial breaks. You can’t have it both ways..KuwanVersion: 111027

Paid developers?Thank you for helping fans connect with teams. If I wasn’t paying for all access content I wouldn’t complain. But seeing that I am, I would love to help make it better. *added one star because I got a reply to my review. The app is still sub-par in performance and content: - each time I watch a past game the app decides which language and stream I would like for the day: usually a foreign language and always the streaming option that forces ads “In Studio = you get ads”, but I pay for the option to not have that and it works be wonderful to have that as the default “In Arena” - select “hide scores” and for some reason you feel it’s necessary to show “Final/OT” - kind of a big giveaway to the ending, don’t ya think? - start a game and decide to watch it later, good luck returning to the same place, works about 35% of the time - Bronny going to the g-league is a headline??? - amongst the ~450 players it’s shocking that it is the same cast across all your headlines, please be more creative with content there has to be more. I don’t understand how an organization as wealthy as the NBA can produce such trash digital experiences. How many times do I need to login??? The experience across devices is terrible with no connected engagement. Please act like the professionals you represent and produce something impressive..GosterguyVersion: 120662

Tech very glitchyAll summer I’ve been going back through to watch archived Cavaliers games. And all summer I’ve had issues with streaming through airplay. First of all, it’s ridiculous that I have to stream airplay through my phone in order to watch the games, rather than just making the app available on my TV to stream directly there. I paid for a subscription through Xfinity and for some reason this is the only way to watch archived games. Every time I stream within 20 minutes it starts glitching and cutting out. I then shut the app down and open back up only to find I have to log back into my Xfinity app, even though it’s supposed to remember my information. Then the app no longer wants to recognize my login information so then I have to shut my phone down completely and then start the whole process all over again. If there was any other way to watch my Cavaliers games, I would definitely drop this app..Mike2552801Version: 120536

Horrible horrible horribleLiving in a small town this app is a total rip off. DO NOT PURCHASE!!! You will be subject to ridiculous blackout terms regardless. I paid for premium package at 279$ and can’t watch my team play if they are playing against the blazers, warriors or kings even though I’m over 5 hours away from all those teams by car. Local blackoout my left foot! Imagine them blackingnout the sizers, nets, Celtics and knocks if I lived in day jersey city. Tried to get a refund but as I paid through Appletv I cannot. Feel cheated and ripped off. Were I able to open a class action suit against rural bias I would, but alas we’re not all millionaires. NBA is responsible regardless of what they claim. It’s their league. Their games. Their contracts. So unbelievably dissatisfied with this service. Contact me NBA. You have my info. What a total rip off. Can’t watch my team in over 15% of their games even though I paid for “All games. All teams” If I could give zero stars I would..TntawfulVersion: 111027

Disregards your notification preferencesI’ve tried working with their support team; however, there is no way to not receive solely personal team notifications. You WILL receive breaking news and nba general news — regardless of it being toggled on or off. This is frustrating when notifications come in at all times of the night (some at 1:30am) and for teams to whom you are not even following or subscribed. Again, tried working with tech support but after three straight weeks of multiple emails a day asking me to provide personal and regional IP addresses, app version numbers, uninstalling and reinstalling the app — I decided that it was simply not in their hands to decide/determine what notifications I would receive. No one was rude with tech support but spent over three weeks walking me through WILD remedies and ideas why I was getting breaking updates and general updates while being unsubscribed to them..ElcaycehayesVersion: 120586

Do not pay money thinking you’ll get to watch full gamesThis year’s new app is terrible. All the other comments about UI are true. I’ve subscribed for years, but this year they trim the full game replays so much that you miss any pregame talk, so you don’t hear last minute match ups, injury reports of line ups, how the two teams have done against one another in the past, etc. They also cut out replays, technical fouls, challenges, any discussion by the announcers about current happenings in the games. They cut off the last seconds (and sometimes minutes) of quarters. No half time. I have examples of every one of these claims. In the moment, when you’re into your game, it’s VERY frustrating. The whole game watching experience is thrown off. I’ve brought this up to tech support, and they just say they apologize for the inconvenience. The way I see it, they take your full payment, but don’t think they should give you full games..Vv74Version: 120550

Pretty but not an improvementI hate that there’s no search or way to find players other than scrolling through the entire list of NBA players. How about at least an a-b-c on the right side? Especially during trade season, I want to look up players quickly & easily as they are added to my teams. I also hate the new player profile. I want to see height, weight, age, previous/college team, season stats on the first page, not click another button & then hunt through a bio to pick out what I was wondering. I’ll just google players in that case. The old layout was nearly perfect for looking up players. Stick with what works. I don’t like the new look of the standings, too much white space & not much to separate headings from teams plus so spread out. I’d like to see as many teams as possible on one screen. It’s the little things. Tighten it up. Maybe one tab for each conference instead of having to scroll through the eastern conference to get to the western..Faub0831Version: 2007.2

Terrible UIIt seems the nba app team forgot the reason an app exists in the first place, to display information to a user. There are so many icons and graphics, it’s impossible for your eye to focus and settle in one place. Why does each piece of information need to look like a basketball card? I say this as a developer, please tell the pms and designers that it’s ok to not use every visual element invented. You don’t get extra points for using them all. If you just scroll down to the stories section, you can see a prime example of the problems. Each story has the word “new” graphic on it, a stylized basketball card design with graphic text of all colors, font weights and sizes. Even if the graphic text was important, it’s impossible to read. Just look at the one labeled “New York Legacies” for “A Conversation with Julius Randle”. The actual information that I need to read is only 15% of the “card”. And that is being generous..FralconVersion: 120550

Constantly have to validate subscriptionJust started the subscription at the beginning of the season. I have it on my phone and Apple TV. Every time I try and watch it on Apple TV It says subscribe to watch live game. I constantly have to click the restore purchases for it to say you have no purchases. Then I have to relogin via the phone for it to work. Plus the playback constantly stops for some playback error. I used this app last year and had no issues, this year I don’t know what’s going on with this app. If I’m paying money then it should be working as it supposed too. Also what’s up with the local black out games. If I try and watch the Lakers or Clippers or a game on TNT or ESPN it blocked. What am I paying for then if I can’t see all the games? Plus it looks like the NBA wants me to pay twice to watch games ? Pay on this app and then on cable service to watch the NBA on ESPN and TNT, that’s ludicrous..RondoisVersion: 120616.1

Terrible AppFor being a multibillion dollar league you would think they could create an app that actually works. Among several app bugs: asks me to sign in over and over even though I’m already signed in. Sometimes I exit and reopen the app and I’m signed in. Other times I have to log in again. The featured games on the home page never scroll properly, they always restart the scroll when you’re trying to swipe right to other featured games. While watching a game that is live, if you are not watching the LIVE feed (let’s say you’re watching after them game has started but before it’s finished) the stream will automatically jump to LIVE when the game ends. Doesn’t matter if you’re 5 min behind or an hour behind, it jumps to the end when the stream ends and you see the results of the now finished game..KozmaoVersion: 120616.2

Poor streamsThe app itself isn’t bad. It’s the streaming that can be annoying and frustrating. Ghost trails, skips, hangs up. Which is all super annoying while watching a sporting event. And I’m not even talking about live, this is after the game is over and watching a pre-recorded finished game. Then you have the commercials they insert, which I understand needs to happen, but they also have issues inserting them and they sometimes run into game action before stopping. In this day and age they should be able to run a smoother app. I feel like I’m watching streaming from the year 2000. UPDATE: Developer reached out and said to update and reinstall app. Did that and same absolutely awful skipping and hanging up. Game starts fine, but as it goes on it gets worse and worse to the point where it’s unwatchable. It takes a game I love and tortures me with it..Netted2Version: 120562

Ads are infuriatingThere are constant app-specific ads that block live game action on League Pass. Every time you start watching a game, 30-75 seconds of ads. Switch feeds? More ads. Just watching the game? Don’t worry, the app will leave the game to show you a 30-second ad while your team is making a run. Plus, there are lots of technical issues that interrupt your feed, and you have to watch more ads every time you restart it. I just spent 10 minutes trying to cast to my TV with airplay. Not only did it never work, but I spent about 7 of those 10 minutes with ads playing instead of basketball. I’m paying for the ability to watch NBA games, but the app is preempting live game action in favor of an ad. That would be unacceptable even for a free, ad-supported service. It is beyond the pale for a paid service..N183947Version: 120302

League Pass/Player StatsI usually don’t write a review for any app but I’ve had a continuous struggle with this app for a while with two main things that began to bother me. Most importantly watching games through league pass on this app is a big struggle as it works about 20% of the time while the other times it says the video is unavailable. Keep in mind this isn’t caused by blackouts as it gives the message for every game, even NBATV. I find that I have to try again in about 20 minutes or keep refreshing the app until it works. Secondly searching for players stats simple doesn’t exist. The only efficient way to find a player is to filter by team and select them. I was bewildered by this as it seems like a pretty easy thing to add that was in past versions of the app. Hopefully Lebron can complain about these two things and get a fix going..Nick name //786Version: 2007.4

Garbage AppIf I could give zero stars I would. If you plan on watching league pass on an Xbox don’t waste your money. Half the time full game streams aren’t available. The other half I’ll start the full stream only to be kicked out halfway through. When I go back to watch it the full game streams aren’t available. I’ve talked to support multiple times. Update the app (it’s updated) or take screenshots of the issues is their advice. How am I supposed to take a screenshot of getting kicked out of the full game stream? The phone app says I’m in the same market so I can’t watch the game for three days despite living hundreds of miles away. Absolute joke of an app. Can’t wait for the response apologizing about the bad experience and suggesting deleting and redownloading the app. Maybe give everyone who can’t use the app as advertised a refund and develop an app that works..DaleEladDaleEladVersion: 120560

Waste of moneyIf you live in Canada do not buy. You cannot watch anything live. They charge you 150$ for nothing. I can watch the full games sure afterwards. But what’s the point of paying that kind of money for a app that doesn’t even let me watch it live. How the “NBA” app doesn’t have access to THEIR OWN GAMES LIVE is beyond me. Do not waste your money on this please. They renewed my subscription without me noticing, so I got one more year of this hell, but they will never be getting my money again and I will never tell anyone to get this app or pay for this subscription. I will go out of my way to make sure it is never bought by anyone I know who cares about basketball. This app is a scam!.NRRD02Version: 2007.4

STOP TURNING A BLIND EYEFree Hong Kong.DhdhynehwhVersion: 2006.1

Does not work in CanadaVery disappointed. I signed up for this app, trying to watch the NBA Finals in Canada, after they took my $50, only to find out it doesn’t work in Canada. At all. Geo-blocking. I want my money back!!.ShodderVersion: 1906.1

NBA league passThe NBA league pass might be worse than Hitler.Bonquique BordeaüVersion: 120624

GarbageThis app is junk. You’d think with all that money the nba has they could afford a decent team to make an app that works consistently..KierxnjxcobVersion: 120618

2022 NOT GOOD AT ALLThis year the app has been kicked me out every 5 minutes. Also it does not save my no spoilers setting each time I open it, looks “nice” but works aweful..Amaury VGVersion: 120540

Doesn’t work anymoreSo far this new app is useless, buggy and a major step back. Games just crash on iPad and Apple TV. They better iron this out in the next 2 weeks before the season starts or there will be a lot of unhappy customers asking for refunds!.ShobocopVersion: 120538

MicrosoftApp was awesome for several years and now sucks starting this season. Drop Microsoft..Klily21Version: 120538

NOT WORTH ITI love watching the NBA, thought that with this app and subscription, I would enjoy it even more.. This app is so buggy. With the new update, it makes it so difficult to navigate..ChicagoK1dVersion: 120536

Awful ExperienceCouldn’t watch games and can’t cancel subscription. Instructions on how to cancel subscriptions are extremely vague and unnecessary..JordanWhitt121476Version: 120401

Terribly designedWhy does “Remove from device” need to be displayed at all times *on the screen* while watching a downloaded game? Why does the top bar (Home, Games, NBA Cup, etc.) need to be displayed at all times on the screen while watching a game? Why doesn’t this app use the built-in media player/controls? This app is for watching games and it’s a terrible experience. I wish there was some form of competition, because anyone else would actually care about making this a good viewing experience.KW-MoneyVersion: 120662.1

Notifications won’t turn offI have turned my notifications off for this app and it automatically turns back on after a day, I get 20 notifications a day. Even when it says notifications are off still sends me notifications. I only want certain notifications on but I either have to have all notifications or I have to delete the app..CiaokelvkianVersion: 120662

What’s going on with this appIdk what’s going on with the developer for this app. People who use this just want to follow live updates to scores and play by play but it’s been increasingly difficult to navigate to just get some simple stats..Kkmchung85Version: 120662

Used to be great..Loved League Pass, specially the extra content like "Pass The Rock" or other NBA TV content specials and how easy the app was to use BEFORE! However, with the recent update, the app is so lousy. Can't even access the aforementioned extra content anymore through the app unless you click external links. Bring back the old version for ease of access. This moments section isn't worthwhile and navigating the app now is horrible plus it always hangs or glitches..KTengcoVersion: 120662

BADBRO I ONLY downloaded this app to watch games and now ive to pay to watch. horrible.Nba app is garbageVersion: 120662

Impossible to castClosed captions are always on. The app is so glitchy when I try to cast to my tv. Have the developers ever tried to cast to a tv? Why can’t I fast forward while casting if watching a recorded game? Really poor app..TeamaistonVersion: 120662

Stupid videosWhen i go check a box score i have to wait a couple seconds for an unnecessary video to pop up showing the game, and it doesn’t go away when i go back to the main page..Toronto MfVersion: 120660.1

HorribleApp is terribly glitchy on mobile. Box score doesn’t work half the time and it randomly says “can’t connect to internet”. Internet for all other apps is fine. Would like to speak to a representative to ask for a refund if this keeps up, but every time I contact them they do not reply. Horrible app, horrible service. Also, they offered me 15% off (I’ve screenshotted it and saved as proof) but I still paid full price. When I try to contact them, they ghost me..HugsUnicornVersion: 120660.1

BugsWhat have you done to the app? It’s not loading scores, errors, if the score loads up and go in, it’s not loading more data at all. It definitely something wrong with new updates, even it was always buggy app, but this year especially.Nba follower777Version: 120660.1

League PassLeague pass always freezes, and is blurry quite a bit. Don’t waste your money. But else where..Trenttttt 999Version: 120660.1

Should be cheaperShould be cheaper.NathtanseyxVersion: 120660.1

Gets worse each yearOnce again The app player controls dont work in fullscreen after streaming a game for a while. It works when i exit the fullscreen but like ….why….. A new year A new problem. This one is minor….but start a full broadcast and it just defaults to game highlights. Gotta click on the full game a second time to actually get in..4jsneaks4Version: 120660.1

Used to be goodSo glitchy the app used to work now I can’t even look at the box score. Also the $150 subscription is a scam especially if you live in Canada..FireSpiritBoyVersion: 120660.1

LagThe app overall is fine but it lags so much and sometimes I can’t even view certain things because of how buggy it is.PlayboiCarti’s sonVersion: 120660.1

EhNot a streamlined flow to the app. In season tournament brackets should be accessible from within the app. Default setting should be hide scores..MuyaleVersion: 120660.1

Slow and glitchyThe articles that I would love to read never load and the box scores only load about 50% of the time. It’s not my WiFi either because every other app works perfectly. Hopefully it gets fixed before the regular season because I used to love this app..Weoeoeoeoeoeoe24Version: 120660.1

Forced account creation equal an automatic 1 starForced account creation in order to use the app equal an automatic 1 star.MetsaVersion: 120658

Can no longer login on appThis new update is terrible. Cant even login, zero point of having this app.TBagScoVersion: 120658

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