NBA: Live Games & Scores Customer Service

NBA: Live Games & Scores Positive Reviews

NBA TV is quality entertainmentThe app itself has a clean interface that makes it easy to find any info or news I am searching for, like box scores, standings, and highlights. NBA TV is far and away the best channel in television and has been for the last years eight years since I have been watching it. All of the analysts and reporters, like Greg Anthony, Grant Hill, Lauren Jbara, Stephanie Ready, Sam Mitchell, and Isiah Thomas, are many more are passionate about the game of basketball. What really sets apart the NBA’s own coverage of their sports from other channels is that they remain clean in language and stick to appropriate topics and healthy discourse. NBA TV and games on League Pass (which are available with this app) give my family a great alternative to the negativity and filth in so much other media. My sons who now play basketball in school have positive athletes to look up to and learn the game from analysts who know how to be entertaining, and even funny, without degrading themselves or other people. Instead of manufactured controversy, the league is able to keep interesting story lines organically through a continually-evolving sport with the most competitive and dedicated athletes in the world. I feel good about supporting the NBA directly as a viewer and subscriber and will continue to do so for as long as the league expresses this commitment to being a positive pillar in our society..LilDinglyVersion: 120622

Good, but I miss the old layoutHear me out, this new update is mostly good. The Stories feature is really nifty, the videos play without trouble, and it’s easy to access content and interviews from the league. But the thing I used the old app for the most was checking box scores of games the next morning. And that’s my issue. This is my main complaint: When looking at the box scores, I find it really difficult to digest any of the stats. There is a ton of white space spreading everything apart, making it impossible to get a full box score without scrolling and swiping multiple times. There are also no separation lines drawn between categories or players. The box score viewer is clunky, I’ve accidentally swiped it down and hidden it a dozen times when I meant to swipe right to see stats like BLK and FGA. The old box scores seemed to be sorted by position, but now it’s sorted by minutes played. That tends to confuse my brain while quickly flipping through the games to see how players did. I would like an option to choose how to sort. I’d like to see the box score feature become more streamlined and like the old app in that manner. Overall, it’s a great app. I hope this feedback can be used..#TheComebackVersion: 2007.3

A step in the right direction...I feel like the devs for this app have grand ideas that are either being bottlenecked or overridden by execs. I like the new UI, but it seems like it’s trying to glitz and glamor us when all we really want is access to data and analytics. The single item I used the most, written recaps of each game published by the Associated Press every night a few hours after the games end, seems to be missing in favor of video recaps. Call me a boomer but I don’t want to watch a video to know how a game unfolded. If I want to see a play or an injury or a highlight, I’ll go look for it elsewhere in the app. Overall, the app performs admirably on my iPhone XS, and seems to be less buggy overall, but there are clear issues that need to be addressed (why do I have to scroll through the entire league of players to access Westbrook’s stats?) and a more cohesive index of the plethora of content needs to be readily available on start-up. And PLEASE tell me whoever was responsible for copy-pasting the AP recaps wasn’t fired or deemed unnecessary; I’m not kidding when I say those recaps were 90% of the reason I open the app every morning. :/.Not taken oops yes it isVersion: 2007.3

Can’t open the app after new updateI’ve been using the NBA app since Oct 2022 and I’m a big fan! I love this app. However, I just downloaded the update yesterday and now I can’t open the app. The NBA logo pops up but then it goes right back to my Home Screen. I’ve tried deleting the app and re-downloading it multiple times and I’ve powered down my phone and restarted it. I get the same outcome every time. My software version is 14.4.2. Maybe I’m required to download the latest iOS update? I really don’t want to do that because it will slow my phone down. Let me know if there’s something else I can try. Thanks!.SpiderJakeVersion: 120574.1

Overall ok, but needs a lot of work.Specifically the player profiles. There should be no reason why I click on a player’s name to find out their info and only their picture and one small line of their current stats shows up and the rest is a random ad + huge list of random NBA videos. I liked the old way where it gave you all of their information: height, age, DOB, school, career stats + current stats. etc. I have to click on Advanced Stats, then find their “Profile”. There is nothing “Advanced Stat” about their height and DOB. I should be able to see that information on the first page. I understand putting their advanced stats on a separate page, but there shouldn’t be a 1 inch section dedicated to their whole profile and the rest is an ad and videos . The second biggest thing is searching for a player. Scrolling through an entire list of 400+ NBA players is exhausting..Santos93Version: 2007.3

Something is wrong with the appMore recently, I have noticed a problem with this app, where it doesn't send me any notifications at all. No score updates or anything. I keep going to settings and turning on all possible notifications, but then they automatically turn off the moment I exit the app. I know this because if I exit the app and go back on again, and go back to settings, notifications show up as being turned off again, despite me having turned it on just moments ago. This is a big and annoying problem that needs to be fixed ASAP. Update: I sent this review a few days ago, and I tried the solution that the Developer Response gave me, which was to delete the app and reinstall it. It didn't work. The notifications still automatically turn off every time I exit the app..Code 356Version: 111027

So much better… but. (DEVS READ)Things I like: Most importantly, video playback just works consistently this year. You can now watch from the beginning without having to wait hours after the game ends to watch. THANK YOU! I love that when you hide scores, the game plays from the beginning instead of live. The dot next to a players name indicating they’re in the game is a nice touch. Much better overall than last year. NEEDS FIXED: Box scores are buggy. When you try to scroll, it takes multiple touches & also resets to the left. Box scores should be the main tab instead of summary. I have to click it every time & never look at summary unless I want to see the score by quarter. (which should be in the box score tab anyway) It’s really annoying clicking on each game & it auto playing before you can do anything. Standings should have a pull to refresh. I have to close the app to update them. There are game spoilers on the “for you” page even with “hide scores” on. It would be cool if there was a way to hide scores before the app fully opens. I have to cover my screen & hope I don’t see the score when I want to watch a game that already started or is over. I can’t pause when ads are playing sometimes..McScruffDawgVersion: 120548

Good but needs ImprovementThe app overall is good but I think takes shortcuts that hurts the experience and makes the product feel incomplete. For example, for followed players, there is nowhere to see stats right away which is an inconvenience. Also when viewing players, you only get 4 stats shown natively on the app. For extended stats, you are redirected outside the app which feel like a lazy cost cutting measure. Finally just to nitpick I don’t like how highlights automatically play when you go into a game box score. I think them being there is fine but it turns off other content that I am viewing when in the app. Other then that the app is pretty good but is trying to be too much of a social media scrolling platform first..Ty.mcfly11Version: 120636

Decent app but…Unfortunately there is so much room for improvement and I’m not sure the developers will ever get it right. The layout is outdated imo as far as looks and ways to get around the app. What really pisses me off is even though I am a fan of one team but I follow other another team, it somehow gives me more updates (scores, news etc…) of the team I follow rather than the what I’ve chosen to be my favorite team. I’m not even sure why there’s an option for favorites at this point. Also not sure if there’s a new bug but the streaming has gotten really bad and inconsistent to the point it kicks me off and I have to clear the app and open it all over again in order to watch the games. Please fix you have NBA money backing you, it should not be this bad all the time. Thank you..YoPeac3Version: 120638

Good I guessThis app is interesting and it keeps me updated with games and stats and extra features which is really cool but I feel like they could make it more fun and you could do stuff like watch games without needing to get a feature and needing to sign in which they want your password to your gmail,I am going to need to check on that with my mom. I love the NBA and I would love to be part of the fam and the stuff that I am able to do is most of the stuff on the app and it is really interesting. I am a new fan of the NBA so I think I heard in some of these reviews that there was a classic version that was a little better so maybe you could add some of the things to this version that there was in the last version.JeeniebeansVersion: 111027

It would be great if..Love the app - i do have a feature request that would be a great to have: I always have the “hide scores” options on and go in the app at night and watch the last 5 minutes of most games, looking for close ones. It would be great if in the “hide scores” layout there was some sort of visual indication of a close game (ie games that ended within 5 points difference are highlighted in red, or even an asterisk would do it). This would let us avoid having to go through a bunch of blowout games (ad + skipping forward to the actual 4th quarter takes a while..) before getting to the interesting ones (all while adding the actual scores and winners). Would be a real nice to have...CapolingVersion: 111027

The 2022 version of this app is not very goodThe previous NBA app left a bit to be desired, but this latest version is almost unusable outside of watching live games. Sounds like the head of Product was told by their boss to “make it like Tik-Tok.” Vertical video may work well for social media but it’s an absolutely awful way to watch basketball highlights. I’m a League Pass customer, but that doesn’t mean that every time I click on a box score, I want to watch or rewatch the game. Also, the box score scroll and snap is so messy that it’s extremely frustrating to read. Plus, it seems like there is no longer any editorial content to read. Only videos and very brief summaries. I’m giving it three stars because the live games do work well, although the previous functionality of defaulting to your favorite team’s feed seems to be broken. I almost always have to switch the feed when watching a live game. I understand that these apps need to make modern-style changes to stay relevant, but I think this app does it at the expense of traditional basketball fans who are likely the ones who pay to use the advanced functions of the app..KebTechVersion: 120548

Good but know not able to watch every game (reasonably)After writing a review before about the quality the support team was able to get a suggestions saying my app wasn’t updated automatically so I had to reinstall and it was fine after that. Support is great. On to the actual app, now that everything’s fixed the prices are always have been reasonable. Not expensive by any means and you can watch 90% of games. There has been games where I’ve needed sling to watch on certain broadcasts (only reason it’s a four star) but again reasonable. Besides the quality bug I had I can’t complain about the app one bit would definitely recommend..Camin Cruse-BernardVersion: 120634

Great App, but…Love this app, but it could be better. Last year there was a download feature that I loved but they removed it. If this could be brought back, I would love that. But also, the cost to actually watch games is super high unless you bought the pass the year before. It’s not worth it to just buy one game, especially if you’re a big NBA fan like me. So you’ll probably want the league pass to watch all the games. The league pass is $250 if I remember correctly. I understand why they might put it so high, but if you’re going to give a lower price to people who bought the league pass, at least give others the chance at a lower priced league pass..NBAKantoVersion: 120562

Fine on the phone but the AppleTV side is a messApp works great on the phone, no issues at all. 👍 On the AppleTV though, it’s a buggy mess. Biggest issue is that nearly every time the app starts it auto plays a stream. If you navigate to another section of the app, the audio for the auto played stream continues, even if you play something else. You end up with the stream you want to watch playing with both audio tracks overlapping in the background. It’s massively frustrating as there’s no obvious way to fix it. Force closing the app and restarting it often takes you back to the same condition. Also, the app is generally really buggy. It crashes a lot and will randomly log you out of your NBA account..ZaknVersion: 120624

Great ExperienceI don’t know why this app has so many negative reviews. I’ve been a league pass subscriber for a couple years now, and this apps new look has made it so much more user friendly (especially on the TV). Games load in smoothly, the new layout makes it easy to transition between them, and I love the fact I can choose which broadcast I want to watch. My only complaint is that while watching a game, I can’t see stats/ change games without leaving the full screen tab. This is an option that was available with the last rendition of the app, but not with this one..JfrancojimVersion: 120544

Great, easy to useLove the nba, this is all things nba, match made in heaven..Apple iPod 123Version: 1904.1

Great app for out of market gamesGreat subscription service I often enjoy watching games on this more then on the tv with the interactive scoreboard. Only thing missing is being able to download completed games to be able to watch off of a internet connection.Memorex40012Version: 2002.1

App not working in CanadaApp use to work loved it but now it’s saying can’t view because of the location since I’m in Canada ?.Imatan123Version: 2007.4

MAKE A WIDGET!!!Great app but make a widget.JEFF12456890Version: 2007.2

🔛🔝🏀I love this app if your a NBA fan I recommend this app if your not a NBA fan probably not!.Chainsaw _dogVersion: 120638

NBA live 🔥Great app if your a sports fan ⭐️⭐️⭐️⭐️⭐️.JohnmeneaVersion: 120636.1

TPretty good.Whodis*Version: 120638

Very goodIt fun.EastonmwinnickVersion: 120634

NBAAwesome.McGilly69Version: 120634

Love love loveSo fun except for the part when my screen times up 3 extra hours. ummm yeah :).Discord kitten 69Version: 120634

Very goodThe best app to see NBA standings.🏀🥶😮‍💨Version: 120630

Amazing appLepookie.Lepookie bear JamesVersion: 120630

DangI can watch games.JoaujlaVersion: 120630

Very goodVery practical I use every day because I love basketball and I played basketball for fun in my days off so perfect for me and I learn some new tricks while I’m watching. If I’m playing basketball and watching I may try to do the trick myself..IrellydonotcareVersion: 120630

We the NorthEvery basketball fans should have this!! ❤️❤️🇨🇦.DanOreillyVersion: 120628

NBAReally good Need more rankings.Charlie834gaVersion: 120626.1

Decent!I don’t like that I have to pay to watch basketball and even after that, my region cannot access the game? Seems redundant in my option to having to pay for this streaming service.. Besides that, it’s a very nice app and has easy navigation for what you’re wanting to do.Big mon bVersion: 120628

NBA betterW Fr.Rohin ur bestieVersion: 120624

Lebron is the goatWish I could just watch the game in app.Brendan aka @Boog23Version: 120626.1

GoodYes.ItsMorgan59Version: 120624

AppGood app.DinkindogVersion: 120624

Great app for keeping up with the leagueYuppp.JamerGzVersion: 120624

DecentLittle slow but its a good app.Bmclean7777Version: 120624

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NBA: Live Games & Scores Negative Reviews

Getting worseThis is my 12th season with league pass and I have no idea what they did this year but they just made it horribly. Is seriously slow, many errors while playing, after waiting for a long time to play, then you can select which broadcast you want and wait again, it used to be the other way around which made sense, no option to download games and watch offline, so many recaps right now that they can’t even make one right is all filled with time outs and then the actual game is cut out of the recap and even the way they fitted everything in the screen is hard to interact with it. Massively dissapointed, last year it was a descent product I don’t know why you made such a big change and literally mess up everything and I think seriously this is the first time I will ask for a refund of my league pass since is impossible to enjoy the games with this app. Update: I’m giving a one star now after the response from the developer which is a total copy paste and shows that they don’t even read what I wrote. I thought this was they way I could get them to answer since they don’t do it with my emails, but after I saw what they wrote it was even more disappointing. With all the money you get from subscriptions I can’t believe you made a worse product than what we already had, it should be the other way around. Please refund me and cancel my subscription, after 12 years, I’m not interested in using your app anymore..Nano1788Version: 120548

Don’t buy league passI use this app to access my league pass, which is garbage. You can’t use a VPN, and they are admittedly selling your information to 3rd parties. You can’t ask NBA to stop selling your information—instead they instruct you to contact every single one of their “partners” separately (which is many) and I guess ask them to stop buying your information? And even if you buy league pass, you can’t watch games that are on NBA TV or blacked out because of local broadcasts. So if you actually want to watch all of your teams’ games, you have to pay for cable, pay for NBA TV, and league pass. If they were smart, they would make this whole thing simpler for the people they are asking to pay them. UPDATE: the “developer response” or lack thereof only reinforces my criticisms. They’re selling your email address to third parties who will spam you. NBA TV blackouts have nothing to do with local broadcasting contracts. One thing you can do to make the app better (aside from selling my information) is make it work with airplay—any time I try to AirPlay, it takes me dozens of tries before it actually works. Other apps are airplaying, but when I try with this app, it acts like it’s doing something and then just goes back to the Home Screen after a few seconds. After 20 minutes or so of repeatedly trying, you might get lucky and get it to work..Eduardo GilmoreVersion: 120129

Old app is better and last season league pass is betterI purchased league pass during preseason. Was only able to watch live games. If I was to go back and watch an old game audio was two to four plays ahead of game play was able to watch a game for about 10 minutes then a video playback error pops up. Went to to talk to live tech support no one was available. I sent an email for help no response. I thought to myself this issue will get taken care during regular season. Big shock! I was wrong. Regular season starts and I finally was able to talk to a live person on tech support. He wasn’t able to help me. I had to send another email and then I received a response. They still can’t fix the problem. This has been going on since November! When I ask for compensation they tell that can’t because I purchased the league pass through iTunes. When I talk to iTunes about guess what happens? That’s right they tell me it’s on NBA league pass since they are the developers. Go back to the league pass “We are unable to give compensation or a refund since you purchased NBA league pass through iTunes”. They don’t care. I have talked to 8 different people about my situation and are asked the same questions when a new person “try’s” to help me. Also when I ask a question does it get answered. Nope! DO NOT GET LEAGUE PASS THEY DON’T KNOW WHAT THEY ARE DOING!!!!!.The Luke24Version: 2007.8

NBA league pass is terribleI am extremely disappointed with NBA league pass. I paid $120 so that I could watch the Warriors games this season and I have been blocked from watching a large amount of them so far. When I made the decision to subscribe to NBA league pass I calculated how many warriors games I would be able to watch outside of the ones aired on tnt, ESPN, nba tv etc. Since paying for the subscription though, the NBA has decided to change many of the games to NBA TV after the fact. I cannot for the life of me figure out how to watch these games. If there was a way to rent a single game, I would pay for it. I am not going to subscribe to NBA Tv in addition to league pass, that is ridiculous. Why wouldn’t NBA tv be available for league pass subscribers?? I don’t even know how to watch NBA TV games as there is no app for it and they are not available on the nba app. I have been a subscriber to league pass for a number of years but this year is unacceptable how many games they have changed after the fact to NBA TV. There has been at least six changed so far. I don’t see myself subscribing again in the future if the games I paid for are not available whenever the league decides..PapplebyVersion: 111124

Piece of crap. AvoidI have been trying to use and like this app for a while now. I've been in touch with the developers about many of the bugs I found. But it is still probably the worst app that I use. Perhaps it works well on a phone, but on my iPad Pro, this app is a total piece of crap. I cannot use it in landscape mode, because the text of all the articles runs off the page to the right. On the main page of the app, every time I try scrolling to a story and stop somewhere, the app just skips ahead to some random spot. And now, where they have game updates at the top, and you can scroll sideways, it always jumps back to the first one as I try to scroll. I can't understand how this app gets good reviews from anybody that actually uses it for anything other than watching a game. It is so disappointing. If this app was the only basketball resource available to me, or if it was the one recommended to me, and I was trying to learn about basketball and become a fan, I probably would have switched sports by now. That's how bad this is. I would give it a negative rating if I could, but one star is the lowest it will go..TravelsWithTedVersion: 120574.1

They made it worse and now you have 30 sec adsFirst I bought the 2k edition that came with the league pass, so this review is geared toward my experience using this app my issue is with League Pass not just the App. So at the beginning everything was great, some games would not load on the app annoying right, but when you could watch a game you had a great view, if one stream wasn’t working you could switch streams. Now I have a very limited view of the game, And when I switch from the HORRIBLE mosaic view BAM!!! 30 second ad, which now your missing clutch plays or what have you, additionally they still cut to breaks during the stream so why must we view an ad for a service we paid for so that we can catch every game possible 🤦🏽‍♂️. I feel scammed quite frankly, I will not be renewing and quite frankly a waste of time. Just pay for the sports package on tv literally no benefit to the app other than being able to watch the game at work or traveling. Again my issue is primarily with the League pass Service. 0 stars……also they created fake reviews if you look at the most recent reviews you’ll see the truth..J.C. 777Version: 120550

Hope they fix this before the season starts! Please!I’m not sure why the app changed so much since last season, but so far, they are off to a horrible start. First of all, when I select a game (on AppleTV) it won’t let me go into the game before it starts. That’s fine. But after the game starts, I’m still stuck on the “Play Live” screen for several minutes before that button does anything. Basically, it’s after the “Start from beginning” button shows up. But either way, the game has been on a few minutes before I can start watching. Second, once I finally get into the game, I had to find the almost hidden button to change the audio feed from the opponent feed to my team. Each time! If I pop out and come back it, gotta select it again! Let me save a preference. Or just put it back how it was last year when you simply make the selection when you’re going into the game. Don’t me me find the tiny button and pick the audio each time. On the bright side, the video quality looks good so far. No pixelization or buffering so far. But please fix the other things!.Stobe1Version: 120540

Terrible Streaming ExperienceI don’t know how this app has a 4.7 rating. I’ve been paying for League Pass all season, watching nearly every game of my favorite team. Doing so, I always hope to have a streaming experience that allows me to watch a game without interruption. That has rarely been the case. My viewing preference is to stream to my Samsung from my iPad via airplay (while typing this review, the connection has crashed twice). Every update I keep hoping they’ve fixed this app to the point where it’s at the very least not crashing. I’d hoped that again today, but it seems to be even worse than usual, hence the reason for this review. All I want to be able to do is watch the game without a crash. There’s 900 other streaming apps out there and they all seem to get that one basic requirement: work without failing. What have I been paying for all season? Why can’t a multibillion dollar entity pay the right company to create a functional platform? The bare minimum expectation is not too much to ask..BadkarmaBarooVersion: 120636.1

Many games are inaccessible or blacked outWith League Pass one would expect you can access all games in the season and also be able to split screen to watch multiple games at once on the app like you can online. Neither of these are true. You pay $100+ to only access a few games and can’t watch on split screen when multiple are playing at once. Would be much better if you actually had a pass to the whole league without blackouts of any games. Also, the AppleTV app constantly glitches out and audio goes to commercial sounds when the game is on causing a need to restart the app and the game. The games also switch views and have no consistency in what is being shown, sometimes it’s just a random upper level camera and other times it’s on court cameras during timeouts and halftime. Sometimes it starts showing you the halftime show then in the middle cuts out to an upper level camera and no audio. This is the worst app. Maybe worth mentioning this is the AppleTV version of the app but regardless it’s terrible..BlitzzKreiggVersion: 120634

Glitchy, depressing designI rarely go out of my way to rate apps negatively, but the NBA app devs and designers missed the the mark with this one. I don’t use the NBA app on my phone at all but on my Apple TV it essentially gets treated like a homepage. Last year’s design was user friendly, very easy to navigate, box scores were easy to read, and the design was pretty cool. With this new design I feel like I have to jump through hoops just to watch a game. If I select to watch a live game from the Home Screen, the app automatically pops up other live games and takes over the screen from the game that I already chose. It won’t allow me to scroll up to return to the game and the ‘menu’ button on the remote takes me out of the game completely. If I’m unable to watch a game because it is a black out game, instead of letting me read the viewing options, it just jumps straight to the list of highlights. It doesn’t allow me to scroll up to the top of the page at all. I can get over the design but please fix the bugs, guys. I’m not overly excited about spending $100+ for a buggy app..Nijah GVersion: 120540

Paid for NBA League Pass, doesn’t work across multiple apps liveHave tried to watch multiple games from the app on my mobile and from the app on Apple TV. Neither work consistently. Have taken the time to confirm login details, uninstall, reinstall, confirm internet connection. Everything setup correctly, just poor low quality apps. In the middle of the game, they will cut to adds, skip around and have unwatchable playback. I have never been able to watch an entire live game with the app working correctly and it always causes me to just turn it off. Have had this happen multiple times now and finally upset enough to leave a negative review because I’ve had such a bad experience. Super disappointing specifically when it is extremely hard to justify the expense. Will never make this mistake again and will look into paying for NBC Sports app or any other alternative in the future. Buyer beware, these apps don’t work and you can’t watch the games in real time without issues. Update 4/5/21 - Submitted request to troubleshoot issues per comment to response. Will report back if anything comes of it..Casey AdamoVersion: 2007.8

I would advise against registering your credit card. Bad experience 2 seasons in a row.Last year I was charged at least twice. I paid for premium and it was supposed to have been commercial free. That would have been nice but there were commerals every time I watched. This year they were going to charge my credit card $525. I caught it before the automatic renewal date and canceled. Then last week they emailed a Cyber Monday deal for $49 for the season. I signed up. I just got a notice I needed to update the credit card. Oh by the way it was for more than I had agreed to. Other things that make it not worth it are your have to sign in about 50 times over the season. Not like other streaming services. You turn on your TV and are prompted to sign in. No option to verify on a internet device. You have to enter your email and password with your tv remote each time. The one thing that was disclosed is you cant watch your home team or any in neighboring markets for 3 days. That doesn’t sound as bad as it is when you cant watch the game..Ronan511Version: 120552

Given how much money they make the app should not be as crappy as it isIf I try to look at stats, I can’t even scroll over half the time to see the plus minus or whatever is not showing up on the screen. Watching video, it does hiccup a lot more than I would expect and many times. I have to exit the app and get back into it when I’m trying to start a stream because it just does not load up. The content that is their lives much to be desired in terms of being informative to me, and then the packaged manner that is efficient. And this is just a general complaint about the NBA televising policies: getting into bed with major cable companies at the cost of the fan. I cannot even watch my favorite basketball team in my area (BKN NETS) because it is due to greed and monopoly. Seeing a Nets game is the MAIN focus of my basketball viewership. The only way to see it is to get a cable package which is very either Verizon or Comcast. The YES network also complicit. The user interface overall is not the worst I have ever seen but given the resource the NBA has at its disposal… the quality and design of it is pathetic. I’m pretty sure this entire comment will be disregarded and not make an ounce of difference. Whoever wants to watch basketball doesn’t really have much choice. An idea that is very good in terms of watching a game is to have an option where the commentary is just turned off. I don’t know why it isn’t a thing yet. -end diatribe.7102 2879 67Version: 120566

App only good if you pay NBA directly.I pay for league pass though my cable provider and year after year I have issues with the app. If I want to watch any game this season I have to press the watch button over 6 times before it will let me watch the game. I am greeted with an error message that says the video can not be played. I pay through my provider because I usually watch at home but traveling with the app I may as well not try. I have friends that pay NBA direct and they have no issues with the app at all. I wonder why? It’s beyond frustrating that the app or their ecosystem hasn’t been more well integrated for those who use a cable provider. You are still getting paid please fix this. It’s Beyond frustrating especially for a loyal consumer of your product. I can imagine there are quite a few others with my issue. This would mark the 4 year with the same issue. Also I understand that you have blackout issues but is there no way to integrate local network sign in so that I don’t have to leave league pass app?.PrimetimeprimVersion: 2007.4

DowngradeI should preface this review by saying that I use this app primarily as a way to look up player stats and watch league pass. I would assume that this is the case with most people, and that is why I am only going to talk primarily about those two features. This used to be a really great app.... I say used to be because the developers took everything that made the old app good (player profile page, ease of use, clean look, etc) and completely screwed it up. The player profile page used to be great. It had all the important stats, age, height, alma mater, etc. Now it’s a 1 inch line of useless junk followed by a bunch of spammy looking ads and videos all of which is showcased on an ugly white background that looks like something you would have considered second rate back in 2004... like first of all, after charging 200$ a pop for league pass that only has half the games on it, getting $2.66 billion a year from tnt, and charging ungodly amounts for in person tickets, I know there’s no way you needed to destroy this app just to sneak in a couple ad spots. NOBODY HAD ANY PROBLEMS WITH THE OLD APP....KcwerkmeVersion: 2007.4

Ad walls for paying customers; landscape onlyThe amount of ads in this app is insane. I’m a paying customer. Show me ads during commercial breaks. Also known as ad breaks. I just sat through a 90 second ad to begin a stream and then a 120 second ad just to make the screen bigger. During play. There should not be ads during play EVER. There should not be ads when switching between games. I paid to watch the games. Generally, it is ludicrous that the app only works on landscape and the different tabs are garbage. Like when I open the app and it’s just garbage or when I go to the “watch” tab and it’s also garbage. Then I mercifully realize I have to go to “games” in order to WATCH the games I paid for, AFTER ADS. I used the NHL app last year and now ESPN and those apps deliver programming on demand without interrupting or ad-walling during play. And work vertically. This app experience is terrible and I feel it unlikely I will be a repeat customer..NvjdsjhjhgrjvmshskbhVersion: 111124

My first App Store reviewCongratulations! This has to be a genius level scam. You charge a subscription fee and then block all of my teams games. Wow... just wow! The amazing team that developed this app must have had some crazy brainstorming sessions. “Hmm... what can we do to drive away our paying customer base. Let’s release an app that doesn’t work properly. Yup that should do the trick!” Great job you guys. Give yourselves a pat on the back because this fantastic new update is causing me to cancel my NBA league pass subscription. You disabled the ability to use a VPN and for some dumb reason you also disabled the mirror/airplay function. Who the heck wants to watch a game on their phone after paying for a premium subscription. If I’m paying for the service I should have the option to either watch on my phone or on my tv. But none of that matters because now that I can’t use a VPN, I can no longer watch home or away games because they are all blacked out. So what’s the point in paying for a service that you blocked all access to. The answer is none..1MillhouseVersion: 2007.4

UnusableThis app used to be pretty decent but the new redesign has made it nearly unusable. The biggest issue to me is the live player stats during a game rarely actually populate. Most of the time the box score is filled with 0s and each player has a “DNP” in the minutes. When the player stays do show, it’s hard to scroll horizontally and vertically to see them because the header with the game logo/overview expands and collapses seemingly at random. It’s very difficult to even long-press on the scroll bar to try to work around the issue. The scroll bar also seems to go behind the bench “MIN PTS REB” header which looks pretty glitchy. Another annoying bug is when I pull to refresh on the games list the scroll indicator shows over the table during the refresh instead of keeping the table inset during the refresh. Not sure what’s so hard about quality testing these features before shipping them. I have to use the ESPN app now which is not ideal..App_reviewer_2201Version: 120544

Video player is locked when ads are active for paying subscribers.During game breaks the video player is locked to show commercials. You cannot pause, rewind, fast-forward or even STOP/EXIT the video player when commercials are playing. For a “premium” video app this is unacceptable. Subscriptions cost anywhere from $18 a month to $40 a month and yet they lock the video player during commercials. It’s not locked when watching the actual games, which is what you’re paying a premium price for. But during commercials you can’t even close the video player to check scores, view highlights, or change games. I consider this broken. NBA, if you want to force people to watch commercials then give it away for free. If you want to charge a premium price to watch NBA games then you should offer a premium experience — which means that users can do whatever they want during commercial breaks. You can’t have it both ways..KuwanVersion: 111027

Tech very glitchyAll summer I’ve been going back through to watch archived Cavaliers games. And all summer I’ve had issues with streaming through airplay. First of all, it’s ridiculous that I have to stream airplay through my phone in order to watch the games, rather than just making the app available on my TV to stream directly there. I paid for a subscription through Xfinity and for some reason this is the only way to watch archived games. Every time I stream within 20 minutes it starts glitching and cutting out. I then shut the app down and open back up only to find I have to log back into my Xfinity app, even though it’s supposed to remember my information. Then the app no longer wants to recognize my login information so then I have to shut my phone down completely and then start the whole process all over again. If there was any other way to watch my Cavaliers games, I would definitely drop this app..Mike2552801Version: 120536

Horrible horrible horribleLiving in a small town this app is a total rip off. DO NOT PURCHASE!!! You will be subject to ridiculous blackout terms regardless. I paid for premium package at 279$ and can’t watch my team play if they are playing against the blazers, warriors or kings even though I’m over 5 hours away from all those teams by car. Local blackoout my left foot! Imagine them blackingnout the sizers, nets, Celtics and knocks if I lived in day jersey city. Tried to get a refund but as I paid through Appletv I cannot. Feel cheated and ripped off. Were I able to open a class action suit against rural bias I would, but alas we’re not all millionaires. NBA is responsible regardless of what they claim. It’s their league. Their games. Their contracts. So unbelievably dissatisfied with this service. Contact me NBA. You have my info. What a total rip off. Can’t watch my team in over 15% of their games even though I paid for “All games. All teams” If I could give zero stars I would..TntawfulVersion: 111027

Disregards your notification preferencesI’ve tried working with their support team; however, there is no way to not receive solely personal team notifications. You WILL receive breaking news and nba general news — regardless of it being toggled on or off. This is frustrating when notifications come in at all times of the night (some at 1:30am) and for teams to whom you are not even following or subscribed. Again, tried working with tech support but after three straight weeks of multiple emails a day asking me to provide personal and regional IP addresses, app version numbers, uninstalling and reinstalling the app — I decided that it was simply not in their hands to decide/determine what notifications I would receive. No one was rude with tech support but spent over three weeks walking me through WILD remedies and ideas why I was getting breaking updates and general updates while being unsubscribed to them..ElcaycehayesVersion: 120586

Do not pay money thinking you’ll get to watch full gamesThis year’s new app is terrible. All the other comments about UI are true. I’ve subscribed for years, but this year they trim the full game replays so much that you miss any pregame talk, so you don’t hear last minute match ups, injury reports of line ups, how the two teams have done against one another in the past, etc. They also cut out replays, technical fouls, challenges, any discussion by the announcers about current happenings in the games. They cut off the last seconds (and sometimes minutes) of quarters. No half time. I have examples of every one of these claims. In the moment, when you’re into your game, it’s VERY frustrating. The whole game watching experience is thrown off. I’ve brought this up to tech support, and they just say they apologize for the inconvenience. The way I see it, they take your full payment, but don’t think they should give you full games..Vv74Version: 120550

Pretty but not an improvementI hate that there’s no search or way to find players other than scrolling through the entire list of NBA players. How about at least an a-b-c on the right side? Especially during trade season, I want to look up players quickly & easily as they are added to my teams. I also hate the new player profile. I want to see height, weight, age, previous/college team, season stats on the first page, not click another button & then hunt through a bio to pick out what I was wondering. I’ll just google players in that case. The old layout was nearly perfect for looking up players. Stick with what works. I don’t like the new look of the standings, too much white space & not much to separate headings from teams plus so spread out. I’d like to see as many teams as possible on one screen. It’s the little things. Tighten it up. Maybe one tab for each conference instead of having to scroll through the eastern conference to get to the western..Faub0831Version: 2007.2

Terrible UIIt seems the nba app team forgot the reason an app exists in the first place, to display information to a user. There are so many icons and graphics, it’s impossible for your eye to focus and settle in one place. Why does each piece of information need to look like a basketball card? I say this as a developer, please tell the pms and designers that it’s ok to not use every visual element invented. You don’t get extra points for using them all. If you just scroll down to the stories section, you can see a prime example of the problems. Each story has the word “new” graphic on it, a stylized basketball card design with graphic text of all colors, font weights and sizes. Even if the graphic text was important, it’s impossible to read. Just look at the one labeled “New York Legacies” for “A Conversation with Julius Randle”. The actual information that I need to read is only 15% of the “card”. And that is being generous..FralconVersion: 120550

Constantly have to validate subscriptionJust started the subscription at the beginning of the season. I have it on my phone and Apple TV. Every time I try and watch it on Apple TV It says subscribe to watch live game. I constantly have to click the restore purchases for it to say you have no purchases. Then I have to relogin via the phone for it to work. Plus the playback constantly stops for some playback error. I used this app last year and had no issues, this year I don’t know what’s going on with this app. If I’m paying money then it should be working as it supposed too. Also what’s up with the local black out games. If I try and watch the Lakers or Clippers or a game on TNT or ESPN it blocked. What am I paying for then if I can’t see all the games? Plus it looks like the NBA wants me to pay twice to watch games ? Pay on this app and then on cable service to watch the NBA on ESPN and TNT, that’s ludicrous..RondoisVersion: 120616.1

Terrible AppFor being a multibillion dollar league you would think they could create an app that actually works. Among several app bugs: asks me to sign in over and over even though I’m already signed in. Sometimes I exit and reopen the app and I’m signed in. Other times I have to log in again. The featured games on the home page never scroll properly, they always restart the scroll when you’re trying to swipe right to other featured games. While watching a game that is live, if you are not watching the LIVE feed (let’s say you’re watching after them game has started but before it’s finished) the stream will automatically jump to LIVE when the game ends. Doesn’t matter if you’re 5 min behind or an hour behind, it jumps to the end when the stream ends and you see the results of the now finished game..KozmaoVersion: 120616.2

Poor streamsThe app itself isn’t bad. It’s the streaming that can be annoying and frustrating. Ghost trails, skips, hangs up. Which is all super annoying while watching a sporting event. And I’m not even talking about live, this is after the game is over and watching a pre-recorded finished game. Then you have the commercials they insert, which I understand needs to happen, but they also have issues inserting them and they sometimes run into game action before stopping. In this day and age they should be able to run a smoother app. I feel like I’m watching streaming from the year 2000. UPDATE: Developer reached out and said to update and reinstall app. Did that and same absolutely awful skipping and hanging up. Game starts fine, but as it goes on it gets worse and worse to the point where it’s unwatchable. It takes a game I love and tortures me with it..Netted2Version: 120562

Ads are infuriatingThere are constant app-specific ads that block live game action on League Pass. Every time you start watching a game, 30-75 seconds of ads. Switch feeds? More ads. Just watching the game? Don’t worry, the app will leave the game to show you a 30-second ad while your team is making a run. Plus, there are lots of technical issues that interrupt your feed, and you have to watch more ads every time you restart it. I just spent 10 minutes trying to cast to my TV with airplay. Not only did it never work, but I spent about 7 of those 10 minutes with ads playing instead of basketball. I’m paying for the ability to watch NBA games, but the app is preempting live game action in favor of an ad. That would be unacceptable even for a free, ad-supported service. It is beyond the pale for a paid service..N183947Version: 120302

League Pass/Player StatsI usually don’t write a review for any app but I’ve had a continuous struggle with this app for a while with two main things that began to bother me. Most importantly watching games through league pass on this app is a big struggle as it works about 20% of the time while the other times it says the video is unavailable. Keep in mind this isn’t caused by blackouts as it gives the message for every game, even NBATV. I find that I have to try again in about 20 minutes or keep refreshing the app until it works. Secondly searching for players stats simple doesn’t exist. The only efficient way to find a player is to filter by team and select them. I was bewildered by this as it seems like a pretty easy thing to add that was in past versions of the app. Hopefully Lebron can complain about these two things and get a fix going..Nick name //786Version: 2007.4

Garbage AppIf I could give zero stars I would. If you plan on watching league pass on an Xbox don’t waste your money. Half the time full game streams aren’t available. The other half I’ll start the full stream only to be kicked out halfway through. When I go back to watch it the full game streams aren’t available. I’ve talked to support multiple times. Update the app (it’s updated) or take screenshots of the issues is their advice. How am I supposed to take a screenshot of getting kicked out of the full game stream? The phone app says I’m in the same market so I can’t watch the game for three days despite living hundreds of miles away. Absolute joke of an app. Can’t wait for the response apologizing about the bad experience and suggesting deleting and redownloading the app. Maybe give everyone who can’t use the app as advertised a refund and develop an app that works..DaleEladDaleEladVersion: 120560

Wish the didn’t “update” the AppAs a visually impaired person this App has been fantastic. For ten bucks a year I can listen to any game, regardless of which region I’m in, on the schedule live. All you had to do was click on the App, click on games and click listen live. Also, if I needed help, someone responded quick and was helpful. This year, the message was to “remain patient”. There seemed to be zero curiosity to understand the frustration. Then came this year. Took me 20 minutes of going through the labyrinth to figure out the new pathway which includes going to my profile, then the broadcast schedule, clicking listen and then unmuting the game you’re trying to listen to. Then the broadcast I was listening to was skipping every few minutes. The help support had zilch for audio issue and email response told me to “remain patient”. There seemed to be zero curiosity to understand the frustration. It’s like the person who designed wanted to have more laborious steps. The new update has more snazz but way more challenging to navigate. Maybe it’s better for viewing individuals now and I guess that’s where the money is. I used to encourage friends to join up because it was super easy and satisfying. Now, it’s just frustrating so I canceled..Buzzy BuzzardVersion: 120544

Missing Basic FunctionsAfter sending an email to support and getting no help, I’m hoping a review may get a better response. I am stunned that I have to ask for this, but wouldn’t you think if the app crashed that you would be able to pickup where you left off or at least be able to fast forward. Who wants to have to fast forward 10 seconds at a time when the app crashes at half time. I tried using the app on my iPhone and using the time bar to fast forward but that did not work - just kept starting over. Am I missing how to do this? If the app didn’t crash on my phone or Apple TV every game, it might not matter as much. I am on the latest versions of iOS and the NBA app - before the developers ask and tell me that should resolve my issues..Mike FraylerVersion: 120618

Great when it's workingI have used the NBA app to stream games for years and never experienced the issues I'm currently having. I use a brand new apple tv device and an iPhone 13 pro max for watching games. The apple tv device logs you out of your TV provider every time you get out of the app and stops streaming completely. I try to log back in from my phone or computer and it doesn't work. I have to remove the app, reinstall it and go through the entire setup process for it to work. The next day the same exact problem occurs. I got sick of that process so I'll just stream it from my phone and airplay it to my TV. It will stream for a short time and crash. All I get is a blank screen and have to restart the process again. Please get this bug fixed because I can't be the only person experiencing the same issue..MGTCHEVVersion: 120550

Waste of moneyIf you live in Canada do not buy. You cannot watch anything live. They charge you 150$ for nothing. I can watch the full games sure afterwards. But what’s the point of paying that kind of money for a app that doesn’t even let me watch it live. How the “NBA” app doesn’t have access to THEIR OWN GAMES LIVE is beyond me. Do not waste your money on this please. They renewed my subscription without me noticing, so I got one more year of this hell, but they will never be getting my money again and I will never tell anyone to get this app or pay for this subscription. I will go out of my way to make sure it is never bought by anyone I know who cares about basketball. This app is a scam!.NRRD02Version: 2007.4

STOP TURNING A BLIND EYEFree Hong Kong.DhdhynehwhVersion: 2006.1

Does not work in CanadaVery disappointed. I signed up for this app, trying to watch the NBA Finals in Canada, after they took my $50, only to find out it doesn’t work in Canada. At all. Geo-blocking. I want my money back!!.ShodderVersion: 1906.1

NBA league passThe NBA league pass might be worse than Hitler.Bonquique BordeaüVersion: 120624

2022 NOT GOOD AT ALLThis year the app has been kicked me out every 5 minutes. Also it does not save my no spoilers setting each time I open it, looks “nice” but works aweful..Amaury VGVersion: 120540

Doesn’t work anymoreSo far this new app is useless, buggy and a major step back. Games just crash on iPad and Apple TV. They better iron this out in the next 2 weeks before the season starts or there will be a lot of unhappy customers asking for refunds!.ShobocopVersion: 120538

MicrosoftApp was awesome for several years and now sucks starting this season. Drop Microsoft..Klily21Version: 120538

NOT WORTH ITI love watching the NBA, thought that with this app and subscription, I would enjoy it even more.. This app is so buggy. With the new update, it makes it so difficult to navigate..ChicagoK1dVersion: 120536

Awful ExperienceCouldn’t watch games and can’t cancel subscription. Instructions on how to cancel subscriptions are extremely vague and unnecessary..JordanWhitt121476Version: 120401

João CoimbraHi there, I’m so glad I’m getting to write a review at the right moment. I just paid for my season pass to watch the play in tournament. And it says that I’m not able to watch it in my area…I just spent 100 and something dollars and it doesn’t even allow me to watch the games that are going on. This is an amazing app I love it. Thank you! I hope to get my money back.TamofalcaoVersion: 120638

League PassWay, way too many blacked out games. On many nights, half the games are blacked out. It’s not worth the money at all. I won’t be renewing. I’m very disappointed..Keithh90Version: 120638

I hate this appEvery time I try to watch a game the quality is so pixelated I can’t watch it. It happens on every device I own and on many different wifi connections. I have reached out to support, they have no solution. Today I tried to buy a premium league pass subscription to watch playoff games and the purchase went through but it showed an error saying the account wasn’t linked or something and now I have to reach out to support to fix it. Every time I use this app there’s some problem. I really hate using the is app..Block.headVersion: 120638

Used to be way better workingEverything’s super slow now, can’t even check box scores and stats efficiently anymore without having to wait a minute for each thing to load.Tap Baseball is frustratingVersion: 120638

WAY behind other streaming appsI have no idea why this app has such a high rating. It is awful. I watch on both iPad and Apple TV and there are so many bugs it’s beyond frustrating. Far too many to even list here. It almost makes me want to get cable again..HighdoughVersion: 120636.1

App is very buggy and slowThe app is very slow and always turns off my music when I check the box score as well as lagging my phone..NiggaassfaceVersion: 120636

Get rid of forced videosI try to check the stats of a game and have my entire screen ruined by the forced highlights that I do not care to watch. Cant even listen to music and check this app because it cancels everything and forces a popup highlights screen which ruins the ability to even navigate the app and when you close the app the highlights are still there until you force close it. Needs to be a way to cancel that. This app is absolute garbage now.Stick to igVersion: 120632

Can it be 0 stars???Payed 20 dollars a an app where I assume I can watch all nba games live no matter what but can only watch a handful of horrible games like charlotte hornets and brooklyn nets. Wanted to watch the only decent game on tonight knicks vs Boston and of course it’s blocked on the app cos ya greedy money hungry rat dogs want to leech money off everyone … Dare I mention there’s 5 ads to sit through every 2minutes on a PAAAAAYYYEDDDDD APPPPPP.RatrillneckVersion: 120630

Please Turn Off Video Autoplay For Box Score Page!!!All I want to do is look at the box score for each NBA game at the end of the night. When I open a game, the video autoplays and it slows the app down so much it’s stupid. It crashes regularly as well. How is there no way to turn off the auto play? Do the developers even test their app? I wrote in a few months ago and I got a response that was completely irrelevant. The issue is still ongoing 👎👎👎.TommyWontYouEverBeCoolVersion: 120630

NBA app sucksHonestly the nba app sucks. Its good to keep updated on information and watch regular season games but the app sucks. Any playoff games are not available if not located in USA. The all star games not available either or not for this region. Save your money tbh.The Problem of GemsVersion: 120630

Why is it crashing constantlyApp crashes more often then Windows 98.Mikołaj1982Version: 120630

So slowThe app giltchs and doesn’t work properly and when scrolling it is very slow.DiduddjdjddsjfkrVersion: 120628

Downloads goneI used to enjoy downloading games to watch the next day when offline (on a flight, long trip, etc.). Since the last major release two years ago, the download function has been removed and never brought back! Simply unbelievable… Oh and did I mention that even after paying $150 per season, I still have to watch an add about the app EVERY TIME I watch a game recap? Really bad customer experience….Chedid82Version: 120628

Fake reviewsIs the NBA just paying people to leave 5 star reviews to keep the rating up? Every 5 star review is some version of a one-line “great app” while every 1 star review is a detailed explanation of problems with the app. Apple needs to filter out the spam 5-star reviews..Frustrated Warriors FanVersion: 120628

!Why all the streams are blocked in Canada ?? I can’t watch anything.M21yousefVersion: 120626.1

TerribleTerrible app, I need to use yahoo fantasy to see what the score is of games. Literally never updates and is contantly behind.Bring back old pogoVersion: 120624

Cannot work in CanadaTerrible.SdihvbeudhdcehibcdeVersion: 120624

ClunkyDecent app but clunky. League pass is pretty disappointing. So much black out dates fora not so cheap service. It’s usually the best games..KizzlesVersion: 120624

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