ALL.com - Hotel Booking Customer Service

ALL.com - Hotel booking Positive Reviews

Enhance app functionality for better experienceI rated it three stars due to the lack of functionality I desire, which I believe would also benefit others. Could you please consider adding features that allow users to search and book under corporate special rates, as well as the ability to find and add upcoming reservations that might be missing / not included in my account. Thank you! Update: I have revised my review since everything is now implemented. Great and swift support! Thank you very much!.ZenvoyVersion: 13.28.1

Membership not recognizedWe are on the road a lot (2 out of every 6 weeks) and when we heard about the benefits of the Accor membership program, we installed the app and signed up. It didn’t take long to achieve Gold status and we’re quickly approaching Platinum. The appeal of this membership was that if we chose to book only with Accor hotels, our benefits would add up. With our Gold status we should receive a welcome drink, a free room upgrade and a few other perks. So far we have only been offered a drink once and the room upgrade was only when we mentioned it. We understand that it is based on availability but it would be nice if the people checking us in would mention it! It would even be nice if they acknowledged that we are loyal customers! It doesn’t encourage us to continue using this service and being loyal to the Accor hotels since the benefits are not what they had promised..Amielep2124Version: 13.15.2

5 star stays with a 3 star appLove these properties and will continue to stay for personal overnights. Would love it if their app had the option to pull up folios from recent stays for business trips. I have a Fairmont loyalty number which I use for bookings through a corporate travel site. Marriott and Hilton are able to integrate loyalty numbers (frequent stay profiles) with the site so that when I open their apps my recent and upcoming reservations are preloaded. Moreover, when it comes time to reconcile corporate expenses at the end of the month, I don’t have to hunt for a paper copy of my folio; it’s all in my profile on the app. That feature and digital check in options would bring the quality of the app more in line with the quality of the properties..Mimi from TexasVersion: 10.9.2

Loyalty is the key.Using the Accor hotels for 6 years now, i would like to thank the whole team globaly for the hard work,hospitality, and the smile that almost every staff member is carrying it. As a gold member of the accor i enjoy every moment either on a business trip or leisure, the way i can use or transfer my point from other firms like airlines is a plus. The variety of hotels almost every part in the world makes you feel home wherever u go, with high or low budget. Im not planing to change to other groups for the time being..Capt BennajiVersion: 12.3.1

Lovely hotel unlovely receptionistsI booked a last minute stay in Ottawa, talked to online reservation. They were great. They stated a fee. I took it . Arrived at Ottawa. They did not believe the price quoted to me. Who did I talk to, they asked. What was the promo code,etc. I saidI can’t remember his name. I only know I spoke to Accor folks. They checked my company in. Lo and behold, they charged us with their own fee. This was bad business for me. First of all, I had a ACCOR membership. It means ( to me) that I am loyal to the brand. However, what management did meant they did not believe what I stated. They beloved me to be a liar. I felt so disrespected . I have not booked with this hotel since. How do u build brand loyalty like that? I am so disappointed..Ex. celVersion: 12.2.0

Great application and great serviceI am with Accrohotels for more than 5 years. This is a great system. I used to book a hotel through Accrohotels and made a mistake in date of booking. The booking was non refundable, hovered I wrote email to Accrohotels and asked to re-book the same hotel for one day later. They DID it to me. Thank you very much for such a great service- I am your loyal costumer!!! I recommend the Accrohotels to all travelled who wish to be sure that this structure really will support your traveling needs..BarsyduVersion: 10.10.2

Has anybody tested this thing?It’s bad enough that the app can bother to remember even my login (though I’d like that it also offers a choice to remember the password). After I painfully logged in for the nth time, the app doesn’t even show the reservations i have made two days ago on my iPad. So I go to search for them. I have more than 3 reservations showing in my history so the fields to enter the reservation number to search is at the bottom of the iPhone screen. So when I tap the field, the keyboard shows up which is a pretty good th NV when you want to type something but the problem is that the field remains at the bottom of the screen, hidden by the keyboard 😳. As I’m trying to paste my reservation number in (there is just no way I can Remberg that random sample of the Latin alphabet) I can’t have the paste button to show because I can’t do a long tap In the field that is now hidden by the keyboard. Hence my question: has anybody tested this thing?.BelgiumRolandVersion: 9.8

My first 5 star weekI have been here at the Pullman for one whole week now and have nothing but wonderful things to say about the entire staff. My room is comfortable and cozy with all the extra touches of flowers,sparkling water and extra pillows. The staff at the desk goes out of their way to help me find my way around the city, The hotel... and even the train station whenever I have a question. They have help me print out tickets and are very friendly. My room staff is also very attentive when I need anything from an extra pillow or silverware , extra coat hangers More coffee, help figuring out the washing machine. Traveling to another country can be challenging in the beginning and I feel very welcome here and taken care of. I can’t say enough about the entire team and look forward to my extended stay. Danke schon. Patricia Elkins.PaelkinsVersion: 10.9.1

All of them together in one roofThe Accor app stands as a paragon of excellence, characterized by its remarkable service and a suite of unparalleled features. Its user-friendly interface seamlessly integrates advanced functionalities, elevating the user experience to new heights. Catering to a diverse membership, the app not only ensures ease of use but also offers a plethora of benefits, underscoring its commitment to delivering exceptional service to all patrons..F_M_K_88Version: 13.27.1

Great app with ease of bookingIt's not complicated and simple to use! But, still not optimized for the iPhone X! Always reliable and you simply manage all your reservations without hassle! Besides, this group of hotels offer the widest varieties that suit ALL budgets, from the most luxurious to the real budget ones! And they also offer non-group participants, many of which are enrolled in the membership program.AlromebVersion: 9.10.2

My go to app and loyalty programEven before I reached platform status, I’ve treated wonderfully by the accor hotels I stayed at in Bangkok. Special shout out to the Novotel on Sukhumvit 20. Those guys literally make me feel like home every so gle stay. The app is awesome and intuitive. It gives me the best price so I don’t need to be bothered with others unless I want to go outside of accor system.NekobasuVersion: 12.37.2

Thanks fabulous stayWe had THE best time at Fairmont Chateau Lake Louise. From the first we were treated incredibly. The staff made our 25th anniversary very very special. Everyone knew our name. Everyone genuinely cared about us, where we were from etc. the food was superb and the views, lake, trails and surrounding area tremendous. The Fairmont group is by far our favorite group. Thank you all very much..ChefdaymedVersion: 10.9.1

Just needs a little improvementThis is one of the apps I use when I travel around Europe or Asia as it works well enough for it’s basic function. However; it lags far behind it’s rival hotel apps which I end up using more often then this one. My complaints/improvements are short: 1) I wish it had integration with Apple Wallet. 2) I wish it persisted your searches if you switch to another app and then back to the AccorHotels app. That’s it for complaints/improvements from my stand point..NjwetsuVersion: 9.10.1

Fabulous stay!!!!This is an incredible hotel. We fell in love with Gracie and Carlie. We wish it wasn’t so hot out so we could take them for a walk. Thank you Lucy in the gift shop for helping me buy Ginn Fizz. Thank you Shack our fabulous waiter. What an incredible dinner we had Thursday night. We will definitely stay here again, maybe when it’s a little cooler outside..MommasantVersion: 10.3.2

It is getting worsePlease hire someone who knows how to make an app. It is slow at my 50 Mbps line. It loads all the 40 images of a hotel before opening the hotel. I find it embarrassing for a company like Accor to have an app like this. I’m a Gold member and i stay 50 days per year with you. But not much longer....Harry StucklerVersion: 10.9.1

ServiceMohanad at check in very professional and courteous in accommodating the needs and also Abdul Aziz later in the evening. Very good people and genuine. I was also pleasantly surprised by WhatsApp messages with Rana and his professionalism! I will definitely keep in mind staying in future at Alcorr properties. Thank you.Syed jafreyVersion: 12.2.0

Almost there...Would be great to be able to change dates after selecting property or even after selecting room. If I want to check how much it would cost to extend my stay, I have to go back right at the beginning. On the bright side: you can use a Revolut or N26 and have pre-payment made in local currency. That is great!.Hal06Version: 12.6.0

App ok - accounting system not so muchThe app is ok. I am disappointed with booking rooms at Fairmont hotels in Canada. We bought and paid for gold service at 5 hotels during our recent vacation across Canada but somehow the Banf hotel eliminated our gold service completely and the Royal York put us out of the gold floor on the first of three nights. The other hotels had accurate records and we stayed without a problem..EdgoogleplexVersion: 10.10.2

Needs improvementNeeds lot of improvement, search dates, number of persons, and destinations do not get saved and I have to start from scratch every time. Also, some properties show available and when I select and move forward, it says rooms are not available for family. Why should it be returned in the search in first place?.SudhakarBKPVersion: 10.10.2

Perfect accommodationsI stay in a lot of hotels each year and it is unusual when one has perfect service as well as the entire experience was without one problem. The food, the bed, even the towels couldn’t have been better.ValhomaVersion: 10.4

ConvenientThe app is so convenient to use and navigate. Making the reservation and finding the hotel was excellent. I really appreciate the ability to book multiple rooms to accommodate the number of guests in our party. Well done..J.T. MoneyVersion: 10.2.1

Apps does not allow change reservationI have to cancel my booking and made a new reservation. Seems like I cannot just change in this App.Frequent traveler to BochumVersion: 13.15.2

Easy and simple to useA friendly user app, everything is crystal clear I highly recommend it, if you want to book your stay in Allaccor hotels..MsHzzVersion: 13.23.2

Excellent hotels in one appAs i am frequent traveler I tried many hotel group, but now after many years decided to be with Accor , they have various hotels around the world further they provide great customer service , Simply A+.Q8 aaryanVersion: 12.7.1

Good AppI was able to reserve a room in Los Angeles through the easy to use menu. However when I tried to use my points I was taken to a French language menu rather than the English language menu I was using.The OmeVersion: 10.9.1

Easy to use appDownloaded the app due to having problems with my Le Club account login on my desktop computer. This app is very easy to use and had no problems logging in..MSH1969Version: 10.10.1

No connection to MapsFinding and booking hotel was no problem. I find it hard to believe when other apps can access either my contacts or maps, that this app does not automatically connect to (Apple or Google) Maps. Even the text of the hotel address is not clickable or selectable, (no copy-Paste possible), rather I had to write out the address by hand on paper and then re-input it into my Maps app. Are we in 2007? My stay at 3 different Accor hotels this week was fine, but this glaring omission in their app made getting to each property a hassle. I hope it gets fixed soon!.Jeff from sayvilleVersion: 10.6.1

Credit cards previously used are saved but need to be typed in again for the new booking.Tried booking a room at the Pullman Hong Kong. Logged on with my Accor Gold account, I was only being shown the most expensive suites (USD 550++ per night). When I logged out of the account the cheaper rooms were suddenly available..Alfie.syVersion: 12.2.0

Great AppAmazing app. Helps me a lot booking hotel when i need to travel with my work. Also if i want to book for my holidays, it always gives me options and prices, fast and easy. Recommended..KyriacosKVersion: 10.10

Information is clear. Reservation process is smooth, much better than websiteAs title.PreppyPaulineVersion: 13.14.0

Ok App- pls add a feature to add reservations manuallyPlease add what all other hotel apps have: a feature where bookings can be added to my profile / account. I cannot be the only corporate travel needing this. Thanks!.DalagatanVersion: 13.27.1

Simple and niceI love the new design. It seems to be faster than the previous one that was years behind yet with more options..KijanayVersion: 12.6.0

Difficult to navigateTough to navigate. Some links don’t work and when I want to use reward points the page changes from English to French.Ds-khonkarnVersion: 10.6.1

ComplainI would needed to change my surname and the system didn’t allow me to do it, even following the steps recommended by hotel. Then, I had to write several times the same personal information..LumasatoVersion: 12.75.0

Same prices as travel sites and easy cancellationThis app is great and these hotels offer excellent value - especially in Europe. Even the budget hotels are well designed, lovely amenities and very clean. Have enjoyed all my stays to date..APWestportVersion: 10.2

Great appFind great deals and get points that go towards food and bookings. Everyone should have this app. Great hotels!.MarcoauriliusVersion: 13.27.1

Incorrect stay info displayed in booking detailsUnable to find a way to report an issue in the app or website, I have to report it as a review. I noticed that for my upcoming booking stays will show the incorrect checkin and checkout day when viewing details of the booking. It’s offset by one day. Perhaps a time zone issue? Otherwise a good app and does what it needs to do, but this is a serious bug..IPad in TOVersion: 12.70.0

Site très convivialSystème de récompense efficace , réservation facile d’accès sur le site all accord..All AccrocsVersion: 13.23.4

DrEasy to use very friendly site.Papabilly1Version: 13.21.7

Missing PointsHello, I book continuously through the app yet I am still showing 0 points on my status. We stayed at Montebello this past September long weekend and I have still not received any points from that. Our most recent stay at the Royal York this past weekend has not shown up either. Please update Christine.What points?Version: 13.20.2

Clean InterfaceSmooth experience.AliasSmytheVersion: 13.18.2

Facile à utiliserPratique et rapide.CocounaVersion: 12.82.0

The ALL card does not appear in my IPhone walletAll card does not appear in IPhone wallet but does in the apple watch.HamptonBVersion: 13.11.1

Pretty goodThe app is pretty good. But I wish I could update the guest information at checkout for when I’m booking for someone else. Also, if you book multiple rooms, the second room can’t have no children if the first one has one..NbrempelVersion: 13.10.1

Terrible appSurprised how not helpful this app is. Difficult to find out how to report missing points (which happens a lot), can’t modify easily, doesn’t update personal details and no obvious check-in even though I get emails saying to check in..Vee canadianVersion: 12.76.0

Stephanie PRUALLove Accord Group definitely my favorite in the World. Excellent service, Amazing luxury hotel. Love you and Thank you for your King attention 🤍✨👌🏻.Jmd,xmxjxmnxhdbznsnsnsmsmxmmdmVersion: 12.70.0

Novotel hotel Abu Dhabi al bustanI like this hotel Service are good Reception is perfect Swiming pool is long enough for lap Swiming Shower available near Swiming pool Food is good.Leeth TahaVersion: 12.46.0

Cannot log inLog in is not working….WjohanVersion: 12.55.0

Great experience as usualThanks for your great support as usual..AoulaamVersion: 12.42.0

Changing datesI like the app but can’t seem to alter dates only cancel.SGareauVersion: 12.45.0

Sort the list of hotelsHello While I enjoy to stay in ACCOR hotels,there is no sort option while searching hotels in the app. Please arrange this options so we are able to sort the list of hotels based on price,location and …. Thank you..AHHAESVersion: 12.42.0

Service!!!Love the app and the people who answer the help line. The hotels are great as well. Ive only stayed in Fairmont’s and Novotel’s so I can’t speak to the rest..RandomnamecauseryanistakenVersion: 12.41

Always a dreamEasy booking, glorious properties and wonderful memories made, each and every time.Rose l75Version: 12.38.0

Mrs naimaGood hotel . Location . And clean.NanodarediyaVersion: 12.31.0

Please Bring Points Redemption Option to Fairmont!I hope I can redeem my points at fairmont in Canada just like other hotel chains through the Accor app..Mmm12355Version: 12.32.0

Nice App fast and easy to use I love itEasy to usefast and easy to use.P.Marion222Version: 12.17.1

EasyGreat search options good pictures.Bhorn2Version: 12.4.0

Lot of things missing- No way to contact Accor via the app, this is mandatory!! - No Wallet Card, only in the App.NboulangerVersion: 12.6.0

Weak siteFor such a large chain you have a very weak website.Coaster47Version: 12.4.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 13.33.1

ALL.com - Hotel booking Negative Reviews

Accor App has a bug in allowing delete or update of payment cardsHi, I can’t find anywhere else to report this because the link here on your Ap Support Accor does not work, it directs to the main web page. The various most recent App versions are not allowing updates or deletion of payment cards. When attempting, roe message appears stating “Drat something went wrong.” I called customer service and they told me to delete and reinstall the App on both my IOS devices. This accomplished nothing other than wasting time. I hope you folks take this seriously and get this issue fixed..McCmackVersion: 13.10.1

Unable to change reservationin app.Unable to make a date change in an existing reservation in app. As this is primarily a hotel booking site, this is a core feature that is missing. Only option is to cancel existing reservation and start again as a new booking which incurrs new room choices and new rates for dates that were akready held in the existing reservation which you have now made me cancel. This encourages me to look at other options with other hotels... can you say “Hello MARRIOTT do you have lower prices?”.Don't try this one!Version: 12.54

Bug reports (3)Have one night stay in a hotel on June 24th and the other one night stay at the same hotel on July 19th. App shows that I have 26 day stay at that hotel. On the web site it is correctly displayed as two one day stays. For some reason not all reservations are visible in the app even though they are in the system with the same name and member number. Adding manually reservation to the app does not reflect on the web site. All together seems that more QA would be a good investment if you want people to use the app. I plan to delete it for the 3rd time since it really does not allow me to do very basic things..NevengalVersion: 10.3

Absolute worst hotel appI travel quite a bit and use multiple hotel apps. This is by far the worst I have seen. It’s confusing, doesn’t find or save bookings, doesn’t save preferences, doesn’t use Face ID. It doesn’t allow you to check in. Doesn’t offer digital key. Click on the link to view your status benefits and the page loads...blank. Go to see your advantages and the page is...blank. Did the developers even test this? Does Accor have a QA group? Who approved this for public release? Nothing in the app works. Why even have this?.Honk oboVersion: 10.10.2

Old app much betterNot a fan of the new app. First, the search is way to literal. One of the great things about the old app was that one could search for a place and then it would show you things nearby. Current search is pitiful. Also, the photos of hotel and rooms used to go full size. Now they are tiny and chopped off. Accor is my favorite hotel brand and I have Platinum status. But this new app is in need of work. I will probably start using the website instead..CoventrmVersion: 12.1.1

Accor rates more expensive on appHave not been able to use this app yet because the rates are always so much higher than what booking sites offer. i booked a room for 3 nites at an accor hotel on a booking site because the accor app was going to charge me the equivalent of the 3 nite total just for the first night alone. ridiculous. and using it to search an area doesn’t work. for example, i want accommodation in the sydney cbd, and it gives me locations from all over the NSW and Australia. waste of time..BugritVersion: 13.20.2

A major improvement, but still no Wallet supportI've been holding top-tier status within the Accor group for a while now, and they're still one of my favorite groups, this new update is aligning Accor with the apps of other big hotel groups (I won't name any, but you can have a try for yourself), in terms of ease of use and general user experience quality. But, STILL no Apple Wallet support?! I'm really waiting for this. Accor is the only major hotel group that still doesn't support it!.A fan of the real yannick bVersion: 12.0.2

App does not hold on to bookingsI have yet to stay at an Accor Hotel, but we have a reservation in two weeks in Paris. I have at least twice entered our reservation number, and the app will pull up the reservation, but when I close out of the app, it is gone, and when I go in again, the app tells me I have no bookings. This is terrible for an app. We will be in a foreign country, and I thought it would be handy to have the app. The app for Hilton hotels works well, so I don’t understand this one..3justme3Version: 10.10.1

I Expect Better from Accor Hotel ChainFrequent hangs, timeouts, meaningless error messages and the app can’t even perform all the functions (for instance pre check in requires a browser). On top of which the apps 24 x 7 functionality appears to be hampered by server outages. Currency selection seems to be almost random across multiple devices and operating systems (specification appears to be device specific and not userid specific). Needs more a lot more time in the oven..DSmith8Version: 10.6

Shoddy At BestThis app could be something great but it is not. I have attempted to use it countless times as I travel often and the majority of the time I receive a message stating the app has encountered an error. I have been able to only book on the app once. It doesn’t matter what country I’m in this error occurs. The Fairmont app was easy to use and extremely reliable. After the merge last summer I’ve been very disappointed in not only this app but the overall trend in spiraling customer service. Get it together, Accor!.Lolo TravelVersion: 10.10.1

Confusing to cancel roomI made a booking for 2 rooms under ref no. GPZDBZZL. One is a cancellable room which i cancelled bec I found a better price. Somehow after doing that , the second room which is not refundable was also cancelled. For multiple from bookings like this, you should provide a better option to choose whether to cancel one room or w rooms! It so confusing an di had to make an overseas call to Dubai to confirm my second room wasn’t cancelled. Mila Que.Confusing to cancelVersion: 10.6.2

Impossible to cancel your booking when you book 2 or more roomsWhen you book 2 rooms in 1 booking and you decide to cancel it, it only cancels 1 of 2 rooms and not the entire booking. When you try to cancel the 2nd booking, there is no option to ans it just suas reservation is cancelled. But it is not and it shows up on your upcoming bookings. No contact number for ALL available. Very frustrating.HawaiiiiiiooiiiiiVersion: 13.9.1

FrustratingI tried booking a room with points and cash but it kept giving me an error. I finally tried reducing the amount of points to use and then it went through. Why allow me to use a certain amount of points and then give me an error. It was just luck that I reduced the points for the purchase..LukimyuVersion: 13.6.2

Doesn’t appear to work with iOS devicesTried to use this app on my iPhone and my iPad today. On the iPhone I was able to pull up dates and location but it never gave me info on how much the rooms were. On the iPad when I tried to enter dates and location it just kicked me back to that screen with a message saying “it’s not you, it’s us” and that they’re working on it. As is, this app is useless to me..StumpWhackerVersion: 12.4.0

Crappy tech all at hotels, crappy app - yay for consistencyI stayed at the Claremont hotel a few weeks ago and given it’s a Fairmont hotel in Silicon Valley it was mind boggling how crappy their WiFi was. I tried to use this app today and also to connect online - a sad flatline is all I could get before I disgustedly gave up. Clearly tech is not their strong suit but in these days one wonders how an international brand can get something so basic so darned wrong!!!.ForestResearch92Version: 10.10

Fairmont much betterI hate that Fairmont is gone and AccorHotels has taken over. The rewards now are terrible..Zhamnov66Version: 10.8.1

Can’t Edit Personal DetailsThe latest version freezes while loading Personal details on iOS 17.3.1. It’s not an issue on iPadOS..DaBCADVersion: 13.29.3

Never worksThis is the worst app. Nothing on it ever works I have deleted it and reloaded and still sucks.Horrible app never worksVersion: 13.20.2

Manque de professionnalisme TIL’application va bien lorsqu’elle fonctionne, il y a souvent des problèmes avec la communication inter système entre ALL et Fairmont. Les tests d’acceptation sont incomplet donc il y a des anomalies de production importantes. Les informaticiens de cette compagne n’ont pas l’air de se préoccuper des clients usagers. The app is fine when it works, there are often issues with inter system communication between ALL and Fairmont. Acceptance testing is incomplete so there are significant production anomalies. The IT specialists of this campaign do not seem to care about user customers..MGQCVersion: 13.15.2

Inconsistent and still so disappointedThis app would be efficient and really great if it worked consistently. Almost every time I use it it gives me grief. It never saves my information so I have to put it in every time. It showed double bookings twice. It didn’t cancel a reservation as requested so I couldn’t get my refund. And on and on. I have been trying to use this app for years because I love Fairmont and I keep hoping that the quality of the hotel would eventually be reflected in an equally quality app. Still very disappointed. A loyal customer from Victoria..#ME2WEVersion: 13.14.0

Disappointing Update Ruins App FunctionalityThe recent updated app has left me extremely frustrated and disappointed. Since the update, the app no longer displays my reservations or order history, rendering it almost useless. Furthermore, the removal of the option to manually enter a reservation number is a significant inconvenience. To make matters worse, the app fails to inform users about important changes, such as when my card number was updated with the upgraded status. I received no notification or email about this, leading to unnecessary confusion and concern. I find it baffling that all these features are still available on the website, but they were carelessly omitted from the app. As a loyal ALL customer, I expect a seamless and user-friendly experience across all platforms. The lack of basic functionalities and the app’s inability to keep users informed is unacceptable. I urge the development team to promptly address these issues and restore the app’s previous functionality. Until then, this app has become virtually useless to me. Disappointed and dissatisfied..PunisherCorp.Version: 13.14.0

Can’t find booking and historyBookings were shown before, and then one day they all disappeared. Tried to resolve with app team but said that all bookings done through fairmont are not shown on the Accor app, which wasn’t the case before. Told me to find reservation code and find reservation that way, which kind of defeats the purpose of a reservation list..Somedude1949Version: 13.11.1

Not GoodCurrently does not accept my login data (works on the laptop). Has never accumulated points for dining/ drinks since over two years. Fairmont was far and away better run with better service..P panzaVersion: 13.2.1

BadThe app and the website NEVER WORK. Neither let’s you update your information or add certain items. It is infuriating. I am a multi-year Diamond member and I am ready to stop staying at All Accor hotels due to this and failure to meet expectations on an executive level..J-standoVersion: 12.79.1

Not reliable latelyThe app works periodically and doesn’t save information well. Frustrating to complete all information to then get an error at the end and have to redo it. Noticed it’s been off than on lately..AryaJazzVersion: 12.77.0

Bookings not viewableI can no longer view my bookings. They are available in the app but the screen shows only half the page. Useless!.C BodeVersion: 12.74.1

Limited functionality & poor rate disclosureNot as robust as the Fairmont Presidents Club app; links to rate conditions did not work.Fair weather app userVersion: 12.66.0

Limited app functionality; some functions don’t executeThe former Fairmont app was much more useful with broader functionality. This ALL Accor app doesn’t offer broad functionality compared to the website..VanBizTravellerVersion: 12.66.0

Intégration Apple WalletTrès surprenant que l’on ne puisse pas ajouter la carte de fidélité au portefeuille électronique Apple..Patrice SVersion: 12.59.0

App needs workEven with the December update this app is unstable. Wouldn’t flow through to login after entering credentials and still can’t save profile information correctly. Geolocation doesn’t seem to work anymore, hotspots are very small and hard to hit. And why is it so difficult to store the correct country code for my phone number? It gets more and more unusable..Christopher-YYCVersion: 12.54.1

App is laggy, no Apple wallet support.Could not login under slightly weak internet connection, some functions redirect to websites which is not a good experience. No apple wallet support which is one and only among hotel chains..IvelliosssVersion: 12.51.0

BugsBooking does not show and does not have the option to see reservation and add manually. Also keeps getting error message on future booking..MercedesChatVersion: 12.44

3-4X PricesWas hoping to book using app and potentially save, but on identical bookings to official hotel site (Fairmont.com, a property they are managing points for) the price is hundreds of dollars per night more through this app! Not usable at the moment. No reason pricing shouldn’t match if they are official points app. Will update review if app improves..JamiersonVersion: 12.44

Log in problemDoesn’t work on app but works on website..Arag99Version: 12.42.0

Can’t loginWish I could use the app but I’m not able to login. (Most likely because they is a + in my email address) I wish I could post this somewhere else but I couldn’t find a way to reach your app support..Robin.somletteVersion: 12.40.1

TangerineMy message is the same as DaBCAD. The booking does not work.XtangoBBVersion: 12.34.0

Bring back the Fairmont experience pleaseI have been so loyal to the Fairmont experience but ever since Accor took over the experience is not same..ScdbdVersion: 12.25.0

UpdatesHi Team, I think you are missing thinking from the customers point of view. An app which was signed in and working properly has been reset as if the app was newly installed after a recent update. A seamless update is what real companies do if they think about customers..Mr fastfingerVersion: 12.20

TerribleIn app cannot add rooms they want me to put 6 adults and 15 kids in one room in the app why is this like this.Aasm5460Version: 12.4.0

Rates higher on app than on general Fairmont websiteI found that the rate for a four night stay, booking through the app, was $500 more expensive than the rate I received booking on the Fairmont general website. That is a terrible way of treating loyalty customers..Gcy604Version: 12.4.0

Worst app everCan’t believe how bad this app is. You can’t add anything to your calendar. Can’t check out on it. Messaging doesn’t work. My 8 year old could do a better job. So sad that Fairmont joined this company. The loyalty program is a joke..ArgylecanuckVersion: 12.4.0

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