Bed Bath & Beyond Customer Service

Bed Bath & Beyond Positive Reviews

Love BB&B!BB&B has been my go to store for all things related to home. I can always find exactly what I am looking for, from cooking and dining utensils, to bed and bath supplies, not to forget the great variety of decorative items, and even self care products such as shampoo, conditioner and other items often found in department stores or pharmacies. Prices are very competitive, and with the purchase of the annual membership - you receive a 20% discount on almost all purchases as well as other perks such as shipping fees being waved for online orders. My only complaint is that seemingly the availability of many products in store has been reduced, often eliminated entirely. I do not like having to order products online without having the opportunity to see the items in store first. Of course they can’t carry everything in store, but I am seeing a lot of empty shelf space in stores, to the point that they often look like they are going to be closed down. Still, it is my favorite, go-to store for so many things! Highly recommend!.Smart spender 101Version: 22.9

The perfect store!Having been a BB&B customer for 40+ years, I’ve bought several homes full of household items. Never once have I been unhappy with their level of service; returns and exchanges have been easy and pleasant as well with the help in finding a particular ‘thing’ whether online or in-store. When they offered the one-time fee to get the automatic 20% off entire purchase for a year, I jumped right on that! No more coupons in my car or purse! It also entitles you to free shipping which is MUCH faster than they say. Their prices are almost always cheaper or at least competitive with discount stores with their quality and selection being far superior. During COVID they couldn’t have been more accommodating and continue to be. An excellent store that still makes shopping FUN!.T. VinsonVersion: 22.11

New bugs foundHi BB&B App Team - I found a few bugs on the Account > My Offers tab: (1) Clicking “Manage Preferences” at the top right of the screen doesn’t do anything (2) Expired and used coupons are still appearing in my coupons list (3) “scan to add” - i tried scanning a coupon barcode from a mailer and it appeared to take but didn’t show up in my coupons list so I closed and reopened the app then scanned again and received a error message of “oops that’s an invalid input. Please try again.” (4) “add manually” - the keyboard that pops up is a phone number keyboard so you can only type in numbers and not letters but the MO on the mailer includes letters. I tried adding the barcode number, though, after issue (3) and still received an invalid input. Previous issues - FIXED! Thank you! App works well overall but I noticed two issues: (1) opening the app causes any music/podcast to stop and (2) I’m signed in correctly but a random email (not my email) appears on the top of the coupon screen.Kara2222Version: 22.19.1

Quite disappointedI love bed Bath and beyond but now even trying to write a review the app kicks me out. But I frankly have to agree with some of the other reviews about the fact that I apply my offers —take the time to put them into my wallet which yes is a great feature and then boom when it goes to process payment those offers have been removed. Now I don’t want to think that bed bath and beyond is sneaky I’d like to think it’s a glitch and it will be fixed because every time I’ve placed or try to order something it takes me a couple days because it keeps taking out the coupons and I get so frustrated that I just have to stop. Now for the last three days I’m trying to purchase the beyond plus membership and it either freezes takes forever or deletes all my information and I have to keep trying to do it. I am going to try one more time and hopefully I will not have any issues because I love bed Bath and beyond I love your coupons and I’m just so frustrated though with the app but hey listen technology isn’t 100% so if it’s the worst problem I have today it’s a good day.Kuma bear00Version: 10.3.1

Works well except when using couponsApp generally works well except when its time to add coupons. Upon clicking on the $20 off coupon on the home page, I’m asked to enter an email (why? I’m in the app now) to basically enroll in getting promo emails. While entering my email… i continue to get an error message that says “invalid email”. Now a bit frustrated with this experience…i just stopped browsing and decided to wait on purchasing. From a UX perspective… if i’m in-app and click on a coupon, i’d prefer the app just add the coupon to my cart (like Overstock's app). Why redirect the user out of the app back to their email….in the middle of their shopping. In my view this disrupts the engagement, may delay a purchase, or worse distracts and guides the user to exit the app all together... It would be better to ask a customer to subscribe to future emails/deals during checkout..Discount shoppVersion: 25.66

Better Than The Website! - But Change The Customer Chat PleaseThe app is so easy to use that even a first time customer/user would be able to figure it out! The navigation menu at the bottom is clear and organized! You can see your “my funds” and click on each one to see what they were earned from. The checkout is super easy AND you get a 5% bonus right now when using Apple Pay! The only thing that is a negative is that when you’re in the app and go to “chat” with customer service, it brings you straight to iMessage on the iPhone. On the website when you “chat” it opens up a tiny screen within the website and it shows you how many people are in line in front of you and they get back to you quickly. On the iMessage “chat” which they automatically send you to in the app doesn’t show how many people are in front of you nor any time estimation. On average when using the in-app chat option, and subsequently being led to my iMessage to talk to them, I wait about 2-3 hours to hear back. I’m not sure why it takes so much longer in iMessage but there should be an option to choose whether you’d like to open it in iMessage or stay in the app to chat..LisaAnneKiralyVersion: 19.0

One of my favorite placesI have been shopping @ BB&B for years. I began on line shopping when driving 50-60 miles to the nearest store was not possible. I love the prices (recently things are out of budget for me), the special offers but most of all I love the quality of the products they offer. I have been more than pleasantly surprised 99% of the time with my orders. Many times I order gifts, each time the recipient was delighted & that makes me happy. I’m a lifetime customer. Even have my husband asking me to order things for him. I recommend BB&B to family & friends. Thanks from a very satisfied customer!.Gran of 8Version: 22.57

It’s decent.App overall is easy to use without too many issues. My main gripe is obtaining info about the products. For example, baking sheets. If I click on “features and specifications” to obtain any sort of information on the product, the app tells me to select size and color first. It appears you can do it from that page, but you have to go back to the main product page. I’ll do that, and still receive the same message when going back into “features and specifications.” I tried getting info for sheets and it was the same story. Knowing ahead a time what the product is made out of, washing care, heat point, etc., is extremely useful (and saves in time, shipping, and returning)- I guess I’ll have to use the website over the app until this small but major issue is fixed..ITifVersion: 22.6

The worstCustomer service is a nightmare, fake promises and terrible estimates, first agent apologized and made a request for another order to be shipped(all lies), after 10 days contacted second agent said sorry the first agent didn’t make the request and i will go ahead and make it(lies again), after few days received an email saying the 2nd agent is refunding my order and i should get a refund in about 3 days, after another 10 days received no refund(I never asked for refund) and i received an email saying sorry for delays and you should get your refund in about 5 days. Now its been more than another 10 days and never heard anything for these guys. I am going directly to my American Express Credit Card to get my money back. My experience showed me the truth behind bbb.Master-UzerVersion: 13.1.1

Excellent App and ProgramThis is an awesome app! And they keep a record of every order. This came in handy when my 1-1/2 year old Dyson bit the dust (like the pun?). With the receipt misplaced (and after a year and a half, it really isn't BB&B's fault at all, so the receipt wouldn't have mattered there. But I found out that Dyson has a 2 year manufacture's warranty. This record enabled me to get the $600+ back (we have two Alaskan Malamutes - a good vacuum is essential). Vet told me that the Shark Navigator is better anyways, so I had it delivered from BB&B and she was correct. No more holding onto coupons, plus $20 saving me $600 - priceless!! Very happy customer..SweetChicadeeVersion: 22.37

So Easy to Navigate and Checkout!I’ve ALWAYS loved Bed Bath and Beyond, since it first came to my area. The app is so easy to navigate and find what I want, and many things I didn’t know I wanted! I go to the app and “window shop” until I’ve been through the entire store. One of the best shopping apps I’ve ever used. I became a Beyond+ member last year, and WILL renew when the time comes. I love that when I make my purchases, my info is already saved in the app and I automatically get 20% off and Free Shipping EVERY purchase! On the app, I can check out all of the clearance items, get some great deals and still get 20% off and Free Shipping!.SammybudmymanVersion: 5.126

Money Missing/My Funds Not UsedI had made a prior purchase where there remained a balance from the gift cards that I selected to keep in My Funds. When I went to make another purchase after that transaction, the money was no longer in the balance of My Funds. I also added a gift card to the My Fund balance to make a purchase and selected my debit card for any additional cost over the amount that would be covered by the gift card. The transaction instead charged my card the entire amount and the My Funds balance has not changed and still includes the gift card balance. It is really frustrating as we do not have extra money to be throwing around and the gift cards are from our wedding two years ago..HilnicknameVersion: 15.0.5

Very DisappointedLove local BB but when signed up for $29 for year long discount made an error by leaving out one letter from my email address. So have two id’s with BB, with one with the first letter of last name and another for $29 that I can’t use because of original typo leaving out the one letter of e-mail address. Have spent four hours on phone with BB and another three hours with store personnel. I finally said take the $29 and have a party, (ok was a little more graphic) I’m done with stupid games and incompetence of corporate idiots, local store staff tried and tried to fix several times. So still shop in store but have extreme anger for corporate idiots and lack of success to fix what should be easy piesy problem. Corporate = 0 Local store = 4 for effort. Boise Idaho.Patience-running-thinVersion: 5.126

Revised Review...Excellent customer service -.Very disappointingDeveloper got in touch with me immediately and turns out the issue with the coupon was a mis-read on my part. Thumbprint is a security issue that they are going to work on – still love bed Bath and beyond What drew me to this app was the opportunity to get 20% off my entire purchase every time I shop – we use bed bath and beyond a lot so the $29 purchase price was worth it. The coupon on the app is always expired, and in addition the thumbprint login doesn’t pop up. You need to manually log in with a password every time – yes I have the thumbprint option checked.Mt53999995Version: 5.112.2

BB&B Beyond+Getting the Bed Bath & Beyond+ was the wisest thing I’ve ever done. I shop at the Constitution store often (my “go to” store for nearly everything I need) and having the app on my cell that gives me 20% Off my Entire Purchase (and free shipping, if ordered online) has been priceless. So much better than saving the mailed coupons, hoping you brought enough coupons for each item you bought, or accidentally forgetting to bring them with you. So worth the small yearly fee (it pays for itself after your first visit)!.Mama MikkiVersion: 22.8.1

Bed, Bath and BeyondThis application makes it convenient to shop for products offered by the store. With the app users can shop for items by Brands or Categories. Users can also use the app to manage their account, look for store locations as well as look up one's gift card balance. Users can use in store and offline store promotions within the app. Users can also see if products are available in their local store. The design leaves a bit to be desired being made for the iPhone instead of both the iPhone and the iPad so the resolution quality is a somewhat subpar. Still, for regular shoppers of the store this app meets your needs in about every way..D. HillVersion: 5.80

Good app, needs some QA testersI like the app. It does what it needs to. I definitely prefer the app over the website. I wish products had more pictures. I can’t believe the number of products I’ve looked at that only have one photo. Also, idea board products don’t allow you to click into the product. No matter where I click on the product (image, reviews, etc) it brings up the little pop up asking how much I want to add to the cart. I just want to look at the product again for some additional info/specs. Only the Add To Cart button should bring up the add to cart pop up. Right now, there’s no way for me to get back to the product again without manually searching for it, which is frustrating..AhryseVersion: 17.0.2

Please fix the sign in bug!Unable to sign into the app. After I attempt to sign in, the app deletes my password out. When I attempt to log in again I get a username/password error. I’ve confronted my password is accurate on the site. I’ve had this issue for a while now. It was fixed in a previous update and is now back. I’m unable to use my Beyond+ account through the app because of this. And now I’m wondering if I should just cancel my membership all together. I’ve contacted the iOS help staff who attempted to help with no lock. Please fix! Update: Support was able to get to the root of this issue. My rating for this app has been updated..Tony_lxxviiiVersion: 5.114

Heating How??I have back pain that has been with me since I was 15. Recently I ordered the Smarter Image massaging, weighted heating pad. What I failed to understand is that the pad must LIE ON the person using it! That requires that I lie on my stomach and apply the pad to my back. 1. That is awkward to do and lying on my stomach is quite painful. 2. As advertised, the pad is quite heavy - more suitable for someone who weighs at least 150! 3. My complaint is that it was not clear until I read the instructions inside the box that I could not LIE ON THE PAD! I like the large size and the fabric covering. But I need a pad that I can lie ON..Elle's GranmaVersion: 22.54.1

Customer ServiceI’ve recently had 3 different occasions where the employees have been extremely patient & cheerful dealing with my weak technology skills at 80yrs old !!! They went out of their way to help me locate things in store, return an item order me on line the product I needed & went out of their way to help me ! That’s why I don’t shop at Targets or Kohl’s kitchen department ! It’s the employee training skills you teach them. I was a college graduate in Merchandising & know how important these skills are ! Thank them for me !.Focusweight20Version: 25.66

I like that my coupons are always there!I also like the program of always getting 20% off and free shipping. I have bought several items because it was faster to have them shipped than taking the time and having to drive into Denton to go to your store (I live about a half hour away in a rural part of the county). One thing I don’t like is why do so many items on the website not have any reviews? I am not rich enough to buy cheap things, so when I purchase something expensive (to me), I want verification it is of good quality. You usually do get what you pay for, but not always..Andrea BenningtonVersion: 7.5.3

Great app!!This app makes it so easy to shop or just browse. Sometimes, I want to go to the store and not order online, and the app tells me if the store near me has the items in stock. We have a sleep number bed, and the selection of twinxl sheets at BB&B far surpasses other retailers. The fee to belong to the BB&B site is well worth it. Just last week I downloaded the app while at the store and was able to save $80 on my purchase, so the app paid for itself in one visit! Keep up the excellent work you folks are doing! You are recognized and appreciated!.Mirsie2865SWVersion: 8.0.5

Over priced and lack of reasonable productsI’m disappointed on the lack of products in the stores. Selection is blah. Lack of color choices and pricing is too high. In order to find what you want you are forced to look online. Lack of speed to have products. Color selection in sheets has disappeared along with towels. I used to enjoy this store but everything has been downsized. I don’t expect this company to last if something doesn’t change. Coupons used to be accepted even after expiration and that was the only good thing but now that even stopped. Using Covid as an excuse is getting old!.MyMusic11Version: 22.41

Used APP on iPadThe app was easy to use and even provided a coupon discount to be applied to the order on checkout. I did have one small problem, I used PayPal at the check out, the pop up screen from PayPal showed continue but I accidentally scrolled it and it disappeared. I still had the checkout screen. I cancelled the coupon, cancelled the checkout and the cart still had my items. I checked out again, applied the coupon, checked out with PayPal and tapped continue and the order went through. Good recovery..WorthFloridaVersion: 14.1.3

Happy ShopperI’ve been a faithful BB&B shopper for many years. The quality and affordability of the merchandise is better than most other retailers in my opinion. You can find just about whatever you need at BB&B and always with a coupon! I absolutely love the $29 a year, 20% of total purchase, program which I’ve been participating in for several years. And..I’ve shopped at different BB&B while traveling and always the sales people have been eager to help me find whatever it is I’m needing. Thank you BB&B!.Eagles PeakVersion: 18.0.8

After All These Years…I still absolutely love this store! What I love about it the most is all the personalized items they have. For about 4 yrs now every time someone has a baby I get them a personalized blanket with the babies picture with all the stats of the birth. Everyone LOVES not only how beautiful the blanket is, but how amazingly soft and lush they are! Excellent quality without an overly high price. The app makes it super easy to do the personalized items. I give this app and store ⭐️⭐️⭐️⭐️⭐️❣️❣️❣️❣️❣️❣️❣️.JaneisJollyfiedVersion: 22.43

Good app!The app makes it easy to find inspiration for organizing different rooms/spaces. You can easily make “wishlists” for any space/project and add items you think would be useful. I find it helpful to add items that could work to these lists so I don’t forget about them and then have time to measure, keep browsing, look for deals, etc. I wish it was easier to make returns through the app though. Also, I wish there was a way to input your measurements for a space to see how items would fit in your space..Erica jacksVersion: 19.0

Customer ServiceI ordered a wedding gift from the on-line registry; said it would be delivered in two days .. but it took longer to receive the gift than I expected,( i didn’t realize it would be shipped from another state far away) so I went to My BB&B which is 35 miles away ; and told the customer service clerk my predicament and He was so helpful !! Went and found the item off the shelf and and assured me he would cancel the online order. I learned my lesson !!.G-Ma-GVersion: 22.1.1

So many options to choose from, easy ordering, outstanding staff when visiting in-store.Have not shopped at BBB, but have started looking. Friends who do have told me there are many options to choose from, easy order, quality products and outstanding customer service. Thank you for this opportunity to let you know I’m quickly heading your way. Customer reviews really do help other shoppers make up their minds..More than happy!Version: 25.0.1

Coupons and rewards memberI’ve found a variety of unique items on clearance, from downtown clock, to leopard print towels and wash cloths. Seasonal decor, my reason I started shopping BB&B was for the coffee deals using coupons~ Keurig Italian Dark Roast, a great perk is the paper coupons can be used even if expired in store. Also you can use more than one coupon per purchase. I go to Seal Beach and Lakewood location. Sad to see the Lakewood Mall store is closing it’s actually the closest to me..LoriinlbcVersion: 26.4

Definitely downloadI have recently moved which compelled me to refresh my housing essentials. This app is very easy to use when you want to create ideas but also make sure the items you purchase are available in your local store. Every time I go to the store after a purchase, it is always a easy process that lasts less than 5 min if they aren’t busy. This has become one of my go to apps for home decor and etc..Beastin_89Version: 22.3.3

Bbb and so much more!!!This app completely pays for itself I love bed bath and beyond plus. Not having to worry about a coupon that ( I know) never goes away or expires is made even easier when you have it added to every purchase online and it includes free shipping!!! how great is that? I’ll do you one better -all your gift cards & credits can all be added to your phone on your account -so you can apply them as you wish!!!.AndiAndersonVersion: 20.0

Love itMy favorite store! Favorite site! I have literallySeveral different bedding sets of UGG for both myself and my children all of our bedding right down to pillowcases and sheets curtains rugs you name it they’re all I’ll get my order them all from here my most favorite even decorative baskets and waste baskets literally the best they The most comfortable. Anybody who’s ever been to my house or my children’s told me that our beds are so comfortable they feel like they’re at a hotel resort!.Katie tuzasVersion: 22.1.1

Great service!!!!I just bought all new bedding and the lady’s were just so helpful and made the experience very enjoyable. I spent 1,200 but I now have the bedroom of my dreams and sleeping on these 1000 count sheets and laying on the pillow top is almost like laying in a cloud. I was almost afraid I’d have a back ache it was so soft and comfy but still firm enough not to bother my baby. My husband is still trying to figure out why we need a pillow case for our Down comforter .🤷🏼‍♀️🤦‍♀️🥰❣️💯🙏.Doodle bug.Version: 22.1.1

Always pleasant to shop at bed bath and beyondIt’s always such a wonderful experience to shop at bed bath and beyond stores or online. Every item in our house is brought from bed bath and beyond. We love the 20% discount that is offered. Also the people at Springfield store are wonderful and make our shopping so easy. It has become our default store to shop at and the luxury products that they carry are a treat to touch and feel and finally have them at our home..CoolhariVersion: 11.1.2

Great ServiceYou can always find a staff person to solve your problem. They know where the stock is or where they can order it and have it delivered to your home for free. Keren at the Braintree Store is 100% customer service focused and really knows her way through cyberspace which is a big help for Senior Citizens who get tripped up by the cyber changes and confusion sometimes. Thanks for your customer centered staff development. It shows..KacskidsVersion: 22.59

Very frustratedI’m unable to use the app right now. When I try to check out, the eMail box is auto filled with the incorrect eMail, and it will not let me click the box to edit it—which means I can’t use my student pass OR my eGift Card! Also, the filters glitch out very often, and there’s no indication of a product being out of stock online, which means wasted time as I look at products that I can’t even order. Would really appreciate it if these problems, especially the first one, could be dealt with..Anita AndreVersion: 22.55

Love the App, but scanning “my offers” falls shortI love, love, love, the idea of scanning and getting rid of the paper! However, your app could easily improved by including BOTH sets of expiration dates. I like to see the dates that my coupon is going to reduce to 10% so that I can stop at the store before it does. Until then, I still have to carry the paper coupons! When I can see those change over dates and throw out the paper, my review will change to 5 STARS:).BBBshopperVersion: 8.0.4

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 26.4.1

Bed Bath & Beyond Negative Reviews

App crashes and loses your whole cartI spent about two hours shopping for the right size of cabinet organizers and things I needed for my place. Then when I started adding silverware, it didn’t want me to add anything to my car because it said I had another browser open. All I had was just the app open. So then I tried again and it worked. But then I went through the whole process of putting in my information my credit card. And then as soon as I hit place order app crashes. And I tried really hard to use this very limited coupon, I was excited that’s why I spent two hours shopping for things that I needed. And then the app crashed. So I just reload the app and my entire cart is empty. And nothing that I have done for the last two hours is there. The only things that were still there were items that I saved for later purchase. Sadly the coupon expires in 47 minutes from me writing this review. And I do not have the time, and I’m super tired, too quickly, in 45 minutes to try to find every single item I had in my cart to buy and use this coupon. Also I have a fear now of losing my cart again. I guess I will just visit the app and try to purchase it another time maybe. But they have my money, that’s one thing for sure!!.JCalderon2016Version: 20.0

Frustrations with Beyond+ to Welcome Rewards+ transitionFirst off. I love the quality of products at BB&B, but I’m primarily reviewing the app and not the store. When I downloaded the new app update mid June, I was given the option to transition my Beyond+ subscription into a Welcome Rewards+ subscription. This was the first time I saw this screen and had inadequate info to make a decision at the time. Because it stated the change can not be undone, I selected “not now” thinking I can return to this option later. Instead there was no longer an option to change over and it would charge me another $29 if I wanted it. I went through customer help chat, but they said they can’t do anything. Now I plan on waiting until my Beyond+ expires in December before considering the new subscription. I am dissatisfied with the implementation of this new rewards launch. If you want me to try out this new plan, don’t give me the free option just the first and only time I log into my account. Let me know if anything changes with giving customers that option back..Moonlit.sageVersion: 22.49

Be Careful when Ordering with coupons/offersI love Bed Bath and Beyond but recently on the app, when I am ordering items, it will remove offers from my order randomly. I am a college student so I have the student savings pass. I will apply the offers that I have, and then when I go to input my credit card information, the offers will be removed. Also, if you click away from your cart, it will remove all offers (i.e If you click to look at the pictures of the items you are buying, and then you return to your cart, it will remove all coupons/promos/offers. Its very annoying. I went and put in a new credit card and pressed order only to see on the next page that they had removed my free shipping and 20% off coupons. Very frustrating! I had to call and cancel my order and then I had to reorder with the promos. Also, I have yet to receive an email or any proof that my original order has been cancelled (including a refund). Bed Bath and Beyond, you need to fix this issue..Marie SegalVersion: 5.124

DisappointedI ordered an item on the 14th and received a arrival date of the 16th it didn’t arrive and that’s ok I didn’t need it till Christmas. The weekend came by and bed bath and beyond started advertising last chance to order and get it by Christmas. I reached out to fedex and they said it was the shippers issue. So I reach out to bed bath and beyond saying the package hadn’t moved in days they said not to worry it was still on it way. A couple more days went by and I reached out again. They said there was a 3-5 delay from the original ship date. I said perfect it’s already been 5 days. She then said it would be here by the 22nd. It is now the 22nd and the package like I’ve been telling them still hasn’t left moved on the tracking at all. You shipping is an absolute joke and if there’s an issue I understand but don’t lie to me and at this point I’ve been lied to twice. Don’t purchase from BedBathAndBeyond.JoeakaserjVersion: 22.26.1

Worst shopping experience at BBB everI used to love shopping (in person) at BB&B - I went today and I was sooo disappointed. I am even a “yearly paying member” for the 20% off entire purchase. Can easily buy $250+ in one visit. For starters non of their carts rolled/moved. I asked a salesperson and she actually said that they are awful & most don’t work. The store looked empty and in disarray and SAD - maybe it’s going out of business. It was not appealing. Couldn’t find anything on a wedding registry for bridal shower. At checkout there was the longest line, considering there isn’t anything nice to shop for I couldn’t understand. There were no bags (not even the ones you can buy). The checkout girl was nice but seemed to be confused. I went to use my membership discount but she said I should use a NEW one to get points, but then I couldn’t get my 20%, then you actually have to punch in your cell # instead of scanning my barcode. It was just an awful experience. I will never go again. And this used to be such a high end place to shop. Maybe I’ll have better luck online. It used to be enjoyable to go into bed bath & beyond, but that all changed today. I literally got a headache. Bye bye BB& B.ArelysVersion: 25.2

Super slow, cannot use coupons as a beyond plus memberThis app is SOOOOO slow and has been for the year plus I’ve had it. Adding to lists was improved as it was inaccessible prior. You cannot see photo reviews which is awful. You also cannot write reviews of products in the app which is ridiculous. The most disappointing is that if you are a beyond plus member—a yearly subscription that gives you free shipping and 20% off all items—you cannot use coupons. Not even a $10 or $20 off your purchase. This is also ridiculous and very disappointing. BBB only allows “1 coupon per transaction” and considers being a beyond plus member and utilizing your 20% off as a coupon! It’s not a coupon, it’s a paid in full subscription service. This is appalling honestly and I’m not happy with BBB..Be_lovelyVersion: 10.3

Terrible customer serviceI am canceling my membership and will never shop at bbb again. I purchased an led light bulb for roughly $14 from one of your stores that was closing. Brought it home and it was defective and did not work. I went back to the same store the next day and explained it just did not work. The associate, could have been a manager, said sorry all sales final. I explained again it was defective and did not work, I was sold a $14 bulb that did not work. Same answer, sorry all sales final. I could not believe it, bbb is not going out of business just restructuring. So I am so unhappy with the level of service, and I have spent a ton of money there, I am not renewing my membership and will not shop there. Hope it was worth the $14 bulb to loose a loyal and frequent buyer of merchandise. Very short sighted..GhjiuyfcVersion: 26.02

FrustratingWhen you are searching through items, many are out of stock. Why do out of stock items even show up? The first five things I looked at had “choose option” and every single option was “out of stock.” Especially annoying when it makes you choose a color and then a size. When there are 5 different colors/patterns and three to four sizes for each, and all are out of stock, you spend ten minutes looking through and it is all wasted effort. My membership won’t get renewed. I bought it for the free shipping but if there isn’t anything to ship, it is useless. Went to a different retailer, found the item I was looking for in less than 30 seconds and it is on its way..FlybabyaprilVersion: 22.12

Bed bath beyond plusI would probably give BBB a higher rating but a year and a half ago I signed on for their plus plan with 20% off all purchases. Though I used it for a few things I didn’t renew, however, I just got an email congratulating me on my 6 month anniversary. When I called to say I didn’t renew and didn’t want to I was told it is automatic and unfortunately even though I never used it they would not refund my money This is not good practice for a company to get money from unsuspecting buyers. Since I was in the process of moving 6 months ago and then hardly shopped, especially with the Covid shut downs, the plan was useless but I was charged for it anyway. I feel a refund should be in order. But they tell me that’s out of the question..Marley542Version: 15.2

Horrible experienceUsed this to order new sheets for our recently purchased bed. Ordered two different sets of sheets on Dec 2nd, 2018. One order came right away. Second order, which showed it was in stock, had a delivery date of March 2019. Tried to cancel it several time but the app would not let me. Called customer service 5 times and while some reps were trying and were very nice, no one could cancel the order. Finally the order was delivered the first week of January as someone finally got the order expedited. After we received the order, I deleted the app. I recommend you go to a store near you. It’s worth it not to get the hassle through online purchases. BB&B is still a good store but their online web site and app are just horrible..RickstermonVersion: 10.2.4

The app is unhelpfulI don’t know if it is just the app or Bed, Bath and Beyond’s own computer system, but trying to locate an item that is supposedly in stock in a store is ridiculous. There is no way to locate where this item is supposed to be in the store. The supposed number available is not accurate. And once you get in the store their system is also not accurate. The employees can’t find items they supposedly carry. It also appears the app and the store systems don’t communicate well because your app can show you have a coupon, and the store system seems to delay it recognizing it. Also when you try to redeem said coupons online with the app, it doesn’t work. The instructions don’t match what is actually occurring..MlsatterfieldVersion: 5.81.1

More than 5 attempts to do a purchaseWORST CUSTOMER SERVICE I tried more than 5 times to try to buy 7 items and all of the times they cancelled my order, first they told me it was because of my credit card, they made me call my bank making me wasting my time, the second and third time they said that the items were low in stock that I should try again to do the order, the 4th time they told me that those items were restricted and that I should do the purchase again aster 72 hours which I did - 5th time- and they cancelled it again!!! I’ve never got the items!! It was supposed to be a present to a dear friend and they make me waste all that time calling chatting, THE WORST service.Ana PicklingVersion: 22.58.1

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