FanDuel Sportsbook & Casino Customer Service

FanDuel Sportsbook & Casino Positive Reviews

Garbage appDon’t bother playing the slot machines. They’re soo obviously rigged it’s almost comical. You can play for hours upon hours and not get a single bonus game or free spin. You could be up $1,000 on minute, then the “algorithm” decides… “nope, no more winning allowed.” And 5 minutes later all your money is gone while winning absolutely nothing in return. Went into a room with $300, betting 40-60 cents, left the room 10 minutes later with $3.00 having not won a single bonus rd or free spin. They tell you that it’s fair by giving you the RTP of the machine but then make it clear that the RTP does not apply to individuals playing sessions. Customer support is garbage, good luck trying to speak with an agent. You could start at being 50th in line, wait an hour till your next up, then get kicked out and have to start all over. They give you like $10 in promotions every so often that will allow you to play for about 30 seconds before they take that right back. You will not win anything playing the slots! I guarantee it. Do not waste your time or your money. They will steal it all. If I could give it negative stars I would. If I could take a crap on this app, I would. It’s state sanctioned theft!!!.Bolo_0Version: 1.48.0

Refer a friendI just found out my girlfriend I had her sign up on fan duel and I didn’t realize that if you referred a friend you could both get $50 credit and a $10Bet well she did sign up but we didn’t see the thing that said refer a friend she’s so excited about signing up that we missed and it was my fault I should’ve looked for it I didn’t realize that you did that and I was wondering if it was too late for the benefits of referring a friend she’s never bet in her life before and She only bet a five dollar bet but she would be glad to bed $10 more to get the bonus of me referring her so I don’t know how he would look at that I’ve been a member for a while and I was betting a little bit here and there but I got kind of laid up so I wasn’t able to bed very much anymore and now I’m back to where I wanna start enjoying it because I love bedding so I didn’t know if she couldn’t get a hold of you somehow and still be able to get that $50 credit for both of us $50 each? If you can I’d be great if you can’t I totally understand I enjoy fan dual and thank you very much Evert Pearson.Buddmann72Version: 1.40.2

Double deposits taken??I never ever leave reviews for anything but I’m very frustrated with FanDuel rn. I deposited a total of $105 through 6 deposits and when I checked my bank account from which i was funding my account deposits, my account was double charged. The charges that were accurate said FanDuel betfair. However, there were also charges for FanDuel jersey for additional deposits that I did not make and I don’t even live in jersey. I am a college student in bloomsburg pa, I set up the account in pa, and never have I been on the app in jersey so why is FanDuel jersey stealing my money?? I contacted support SEVERAL times and still have not heard back. If I never hear back and do not get my money back I will be telling everyone I know to not get this app which is a shame because up until this point I really liked FanDuel. If the issue is resolved I will delete this review but for the time being it stays up until support actually responds to me and gets me my money that was wrongfully stolen back..J Hipsta AwesomeVersion: 1.11.1

Bonus betsI have not gotten credit for any of my bonus bets. I’ve opt in and placed the correct bet using the right amounts and I do not receive my money back. I have to chat with a representative every single time! I’m all about given up and fanduel and them hiding lewandowski as a anytime goalscorer and them making it extremely annoying to get a promotion offer when fanduel gaslights me into thinking I did something wrong and I dont get credit Edit: contacted them through the app.. took about 40mins to talk to someone in support only to tell them the game wasn’t part of the Thursday NBA promo they have weekly…. They didn’t credit me back the bet (which was only 1$). So I was wrong so I changed it from 1 star to three but I think they changed the Thursday promo to only certain bets…. Thats the issue with this app is that there was a lot of great bets when it first started but now they have been destroying the odds to make it more in their favor.. not a app thats working for the people… pretty much going to keep getting worse from here if I had to guess. Get it while you can because pretty soon you’re going to need a 3 bet parlay just to get good odds.MaseythageekVersion: 1.64.0

One & doneSo I watched the Super Bowl like many others, before hand I had seen a commercial for this app. For new customers they were running a promotion. Basically pick a team and win a bunch of money (if you win of course) I Chose the winning team, for a max bet of $5 and I won $275. Easiest money I have ever made, hands down. I thought it was a scam all the way until I had the money in my account. I will tell you, Betting was some what of a pain. I logged in at 6 and had to have my bet in by 630 and I couldn’t log in. Essentially the system was over loaded during this time. Finally I got logged in and went to bet and it kicked me out. (Which seems to be a huge issue with this app) long story short, I literally got my bet in at 6:29. Seconds to spare, I was distraught over the stress I endured for 30 mins to try and get this bet placed. Totally worth it in the end. Would I do it again, yes. However, after reading all the reviews and looking around on the app, and being on the MD/PA line (which is an entire other issue) I’ve decided to delete the app and move one. Definitely has its perks and downfalls. But that was my experience with FanDuel..MppeirceVersion: 1.19.0

Feature requestDear FanDuel team, I am writing to suggest a new feature for your betting app that I believe would greatly improve the user experience for many of your customers. I am proposing the addition of an "Auto Mimic Generate" feature, which would allow users to share their bets with friends for example and have the app automatically select the same plays for the recipient within the app. Currently, if someone wants to mimic a friends bet, they have to manually search for each individual play and select it. This can be time-consuming and inconvenient, especially if someone has placed a large number of bets. The Auto Mimic Generate feature would streamline this process by allowing users to simply share their bets with a single click, and have the app automatically select the same plays for the recipient. I believe this feature would be extremely useful for users who want to share their betting strategies and picks with others, as it would make it much easier for them to do so. It would also foster a sense of community within the app, as users could more easily share their bets and discuss their strategies with each other. I hope you will consider adding the Auto Mimic Generate feature to your app in a future update. It would be a valuable addition that I believe would be well-received by many of your customers. Thank you for your attention to this suggestion. Sincerely, Dominik.Djviper6Version: 1.62.0

Fix the logout issue!!Overall this app is pretty solid and easy to use. The one thing that has consistently driven me crazy is how it will tell you your session has “timed out” anywhere within 1 min to 5 mins after you just logged in. I have had plenty of times where I was in the app and put several bets into my bet slip, but didn’t confirm just so I could quickly look at my action app. Then I’d go back to FDsportsbork and lo and behold, my session timed out and I have to go back in and find those picks I would’ve made. Even though I logged in no more than maybe 1 or 2 minutes prior. But other times it’ll keep you logged in for seemingly 15 mins. It’s very inconsistent and I wish you could change the log out time in the settings. It becomes very annoying when you’re live betting as well because it’ll look like you’re logged in when you’re making the bet, then as soon as you hit place, it’ll tell you you’re logged out.PierreEscargot7Version: 1.7.0

Great app!!Downloaded this app a little while ago due to the casinos being shut down. Basically only play the slots not really into the sports betting events even though that’s the main for this app. Haven’t had any issues while playing if I ever got kicked out of the game when I logged back in the game I had previously played loaded right back to where I was when it kicked me out if I was in the middle of a bonus round spin or not. Withdraw was a lot faster then I suspected as well! Chose to receive a check and received it in the mail less then 7 days later!! Only issue I ever have with it is while playing for a decent amount of time I just have to log back in but other then that i have no issues and would recommend this site to anyone who misses the slots! Maybe could have a few more selections Of slot games as well 🤪 also customer service gets back to you ASAP, have always answered my questions to where I am no longer confused or wondering, and it doesn’t Matter what time of day someone has always been available.MyC0R0NAVersion: 1.8.3

Draft Kings vs. Fan DuelAs someone who has not been able to drive to Iowa to sign up and has been forced to use draft kings for the past year, let me say now that Fan duel was such a breathe of fresh air. The app is quick, easy and the best part of all you can actually watch the games. On the other hand, dk doesn’t allow you to watch games, sets horrible cash out prices, and is painful to use. On DK for same game Parlay’s if you add the bet to your bet slip and try to change one play. You will be forced to delete the entire parlay and plug in all the same info just to change one part of it. Draft kings is buggy, slow, and honestly just not set up for customer ease. The only thing DK has going for it is the helpful and quick customer service. Besides that, there is no reason one should be on dk and not on fan duel. Thank you fan duel for making an app that is customer friendly..TradiavvVersion: 1.42.0

SuggestionsOverall, easiest betting app to use and to navigate in my opinion. Love the boosts, the promos, and how quick it updates/follows the game. One feature I wish this had (and wish most betting sites had) is that on the bets it would show the competing bets and the game score at the time it was placed. This would be beneficial since some sports can be so volatile. (Example: You Bet the Over 30 at -115. When expanded, it would show the alternative Under 30 odds and game score at the time the bet was placed to note what your odds were). Lastly, I have a bad habit of accidentally placing bets when messing with the odds and payouts, and I know I’m not alone (particularly on parlays). It would be a nice feature if when submitting a bet there was a settings option that would offer a required 4-digit code/password before any bet could be submitted. Extra security options is always a good thing when talking about money..221260Version: 1.13.1

2Tommee2 - Pittsburgh PAI’m huge sports fan - being from Pittsburgh and all - and since I’ve been home so much over the last year due to the current events, I needed an outlet to put my bets in. Since it’s become legal in Pennsylvania, all of the competitors have been advertising non-stop on the radio.. billboards.. etc. After trying all of the other competitors.. I’ve stuck with FanDuel since last September. You got Same Game Parlays that allow you to win large amounts with minimum bets.. good live betting.. constant odds boosts in all of the sports and nice blackjack action in the casino. Overall it’s fun - easy with deposits and withdrawals- and since your at home with the kids all the time it gives you a little escape when you click on a game and want to try to make a few extra bucks..Tommee2Version: 1.21.0

You win some you lose someBut that’s playing smart, it took a long time to learn it’s all odds based on what you put in, wagered and all that it’s not like going to a casino at all it’s way more risky. I have had money come out of my account recently and I didn’t make any transaction for two weeks and the last one was me withdrawing money so I don’t understand what happened but I took the risk and that’s what you would be doing too🤷🏻‍♂️ but I have won alot off the slots! My advice is stay away from table games, make sports bets small and cover a wide spread for a better chance to keep the money flowing back in. With the slots start small and go up with bonuses and no when to walk away, all games have different odds depending on the money earned so always switch up instead of losing it all then putting more in to try that next game anyways😂 been there alot! Good luck!.Wakenbaker88Version: 1.28.2

Just one problemHistorically this has been my favorite betting app, but recently I discovered a problem that users may want to consider before using. I went to check scores and odds for basketball games, and it was showing a 6 point game with 12 mins to go. Based on that information, plus the odds, I decided to take the underdog. Well about 5-6 mins later I checked the score and it was still the same- but the odds had changed. I pulled up ESPN app and the game was over. So I contacted customer service to let them know that the scores/times are off, but the odds are live- so when people are betting and looking at the odds and the scores, they may feel that they are being misinformed. Customer service rep said their scores and times are tracked by a third party and they couldn’t guarantee the accuracy. They encourage you to check ESPN before placing any bets… I’m not sure how I feel about jumping from app to app while trying to compare scores and odds. Also, I am not sure wether the other apps have this problem or not, but it would certainly be preferable to have accurate information to process when you are considering placing a wager with your money. Generally I really do like the app, but this issue is definitely something that will hinder the overall experience for me in the future and something for potential betters to consider..AndbdkiegwvemxusbVersion: 1.43.0

2 starsSo Sunday around 12:30 I tried to places wager on a teaser like a do every Sunday just so happed I couldn’t login after several tries when I did get logged in my funds were not appearing then after several more tries they did appear!..next problem every time I would try to place my wager it would log me out or would not let my wager go through after several tries again. so the games finally started I couldn’t place my wager on my teaser which would have hit instead I had to settle for a loosing live parlay after the site finally started to work correctly for me! It ended up being a 5k swing super salty about it but I never dealt with anything like this with this site before it’s always been good to me it! I think it might be time to switch to DraftKings.WaynekmrVersion: 1.11

App won’t openI was initially drawn in for the risk free bet back in February. I don’t wager often but when I do I would like to know that I can easily login and place a bet. Since my initial bet all I’ve had is problems with the app and logging in. It’s almost like if I am not placing regular weekly bets my account is suspended. I’ve called and had the password reset several times. I deleted and downloaded the app again hoping it would help but doesn’t. When it’s working I have no issues but I can’t spend 45 mins trying to get into an app. I logged into the website with no issues but I can’t place wagers on the website only through the app. I’ve seen several similar reviews. You are losing the casual sports betting fan and it’s a shame because I love the DFS app and I think I will have to turn to a competitor for my bets..BigBlue3055Version: 1.5.4

FanDuel SportsbookI just would like to share my opinion about the app. FanDuel is my favorite betting app when it comes to sports. You have the option to make bets on just about every aspect of any sports game. Also, If you are like me and love betting on sports, this app will let you know if it thinks you’ve been gambling a tad too much. So it looks out for you, as well as offers Promos and Boosts daily. With all that being said, I pick FanDuel Sportsbook as my main source of gambling. Great App/Easy to Use. Of course, just like anything it has room for progress.. but out of all the other apps I’ve tried this one offers wagers on every detail possible. I live in TN so I can only access the Sportsbook part. I would love it if FanDuel would try to get the casino available for Tennessee..Kyle_K8Version: 1.62.0

Great serviceGoing to start with kinda confusing using the app at time, ok all the time but incredibly Customer service really couldn’t believe how much effort to help me figure out what was going on and most of all keep me happy and kept me in joying using the app and not just me but my friends and family and helped me understand and what happened but even with that I still love the look and feel and how clean it looks and the first time promo are some of the best and many of the bonuses for sportbeting and casino have been amazing but really make you feel appreciate for putting money in them plus all the odd boosters add many more fun way to add to a incredible list of micro bet thanks it good to know you’ll look out for your customers motorcity casino&fanduel!.MagicalbuddyVersion: 1.19.0

Sports betting is FanDuelThis is the most put together sports book app. I wanted to only bet in-person so I would not claim winnings. But the long lines (and the first-ever bettors asking questions) took forever and I’d watch the odds change as I was waiting my turn. I was missing out of money and wasting my time. Fortunately, fanduel became available in my state. I don’t care about claiming my winnings because I can sit at home watching the game and make a bet in an instant. No more listening to the people in front of me wondering how parlays work and why the odds changed from this morning. With the app, I’m in front of the line every time. And the live chat customer service is as instant as the bets. 24/7 customer service. They take care of me right away. This is MY sportsbook. FanDuel is THE sportsbook app. And sports betting IS FanDuel..LilToadManVersion: 1.11

They are not all the sameI have tried a few of the new Michigan Sports betting websites over the last month or so. While they all have offers for new members, FanDuel has set itself apart for me. It all comes down to the customer service. As I had moved in the last 6 months, verifying my information while setting up a new account apparently baffles everyone except FanDuel. Simply providing a picture of my drivers license allowed them to figure out the problem and identify it for me. Every other new sports betting site has not been able to help me. One competitor even suggested I wait 6 months and try to verify with them again. I instead believe I will just take my money elsewhere. FanDuel has been enjoyable for me since the first day I joined..Spock442Version: 1.20.0

Most options and best customer serviceBy far best Sportsbook out there. The customer service is what truly sets FanDuel miles ahead of the competition. When servers are down or run slow, no need to complain about it because they already know. On top of that, they do you one better and own up to the issue and credit your account for the mishap. Who else does that? No one! That’s who because I know personally after dealing and fighting with many others over the same issue. If FanDuel isn't available in your state, just stand by because you’re in for a treat as soon as it is. Aside from customer service which should be the main objective of every company/business, most sports and options available. I also enjoy the boosts or sport specials. Hands down, best sports book!.Chubakis2Version: 1.15.0

Absolutely unacceptableI deposited funds into the app in order to bet on upcoming weekend games. After the weekend and all bets had went through my account it showed an available balance. Mind you I didn’t get any promotional offers or free play money all my own deposits and earnings and I have submitted multiple tries to withdraw my money and it keeps coming back declined l. I have messaged the company with them only to say it only show this much for withdrawal available a very small amount of the amount I deposited and the rest is bonus funds which is a load. I can’t even speak to someone because the land line isn’t available. Once this issue is resolved I will never use this app again . Simple to deposit money but horrible at returning it..J_Uwood2001Version: 1.15.0

SportsbookI have found that fanduel is not a very good sports book. First they take extremely too long to credit your account once a bet has won. They take the money right away when a bet is placed it should be within a few minutes that your account is credited not half an hour or usually even longer. Second they dont offer same game teasers. Third they limit you to only a 2-game parlay no reason not to be able to do more than a 2- way parlay. Fourth it takes way too long to receive tour withdrawal. Fifth they NEVER respond to you when you send in a ticket concern or give you any response what ao ever. I am looking for a better book now I give fanduel a 2 out of 5 stars and a 2 only because they most of the times have .5 to 1 point better odds.AsaccjrVersion: 1.12

Their site crashed and I lost money because of it.Ive never wrote a review in my life but this I couldn’t let go by without saying something. I’ve been using FanDuel Sportsbook for 2 weeks now. Twice I tried to place live bets and they kept timing out until after what I thought would happen, happened. Then I placed a bet and the second I went to cash out my bet while the game was still going on they had an unplanned maintenance and I couldn’t cash out let alone log in. Then what I thought would happen, happened and I wound up loosing $1000, $300 of which was my bet because their site crashed and I was told they don’t offer credit when there is an unplanned maintenance. I had to call back twice and they offered me $25 for the inconvenience of me having to call them..Leon3366Version: 1.6

BettingCustomer service is horrible. No live chat and still waiting for a response. Also still waiting to be paid on a bet. Didn’t get paid for the entire game on a 1st quarter bet. Switching to DraftKings. Hopefully they’re better. We’ll see. And I called FanDuel’s customer service number and the number didn’t even ring. I called DraftKings and got through immediately. That says a lot. I regret choosing FanDuel over Draftkings. Adding to this review. A woman named Kelly sent back an email. She told me that my bet was made from 2018. I just joined the site a few weeks ago. How could I make a bet from 2 years ago. My bet slip literally has the date and the game on the bet slip. I even sent her a picture. Don’t join this site!.Sungod3598Version: 1.11

One star for nowI am having an issue as I got a new bank account. I reached out as the system kept saying it could not connect my new account. When I reached out to support I was told that it was my banks fault. Which I told them is not the case and the support agent disconnected. The second agent I got was telling me how he can see my deposits for this bank had failed and I kept telling him this is a new account and I have never made a deposit with it and he continued to say the same thing on repeat like a robot and not listening AT ALL. So now my money is being held hostage and this could have been as simple as having the option to enter my account and routing number manually since their system is terrible. Also not the first technical issue with this app.Mr. Write 👿Version: 1.43.0

Great for parlays but live betting is lackingYou can make the most creative parlays on this app because of all the options and combinations from different games and sports that no other app can give you. The only reason I give it 4 instead of 5 is because the live betting is trash at times. The amount of times the odds changes in literally 10 seconds sometimes make it impossible to bet at the odds you just saw. And if I want to cash out live sometimes it wouldn’t allow me to because it changes so much and it takes a good 10+ seconds to approve it which has cost me a good amount of money sometimes and at one point a few thousand. Until the live betting becomes as good as DraftKings it won’t get 5 stars and I will hardly ever use that feature.Luke19xxVersion: 1.55.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 1.64.0

FanDuel Sportsbook & Casino Negative Reviews

DO NOT PLAY ON HERE!!!I can assure you that you DO NOT want to waste your money on this TERRIBLE SITE!! I made my way to this supposed VIP Status!! My VIP ACCOUNT MANAGER ( ERIC GASTON) was one of the most rude ignorant people that you could ever deal with!! Any time I ever asked this man for anything he denied the request. The free play money is absolutely terrible when you dump thousands upon thousands of dollars Into the site!! Then I proceed to messege my supposed VIP account manager and I ask him how I go about taking a breather because the site was taking more money then I’m comfortable with and that I wanted to take a look into taking a little break!! I ask if he was able to apply my free play money for the week that I was getting for depositing so much and what does he do??? He reports my account and they block me from the site and burn me on the money that was supposed to be rightfully given to me!! Not to mention when you first start playing on here you magically win left and right on the slots and as soon as they hook you in the wins suddenly disappear and you just become a donor week after week after week after week!!!! My recommendation would be try somewhere else before you waste your time or money on this horrible site!! I have no idea how the sports betting side is maybe that’s better but as far as the slots and that whole side of it STAY AWAY!! You will lose piles of money and you will be treated like a pile of trash TRUST ME!!!.WausgehVersion: 1.37.0

Beware! Scam.Read carefully through peoples experiences and lawsuits trying to withdraw money. They essentially just keep forcing you to continuing betting with the pretext that you can only withdraw “winnings” but in actuality they just keep denying request to withdraw because of vague and arbitrary rules for what money can actually be withdrawn. It’s a huge scam. Google it for yourself and read about the nightmare stories. Edit: Just received the response to this review from FanDuel. Stating that I should be sure to contact the support team. I did contact the support team prior to writing the original review. They could not even provide a breakdown of how they were calculating how much I could withdraw vs. how much I still had to wager. All they could continue saying was those are the amounts listed on my account. Even tho I continually showed them I gambled much more than was deposited on my last deposit (after it was deposited) and was trying to withdraw much less than winnings that occurred after that deposit. They stated they would have some contact me via email and that had yet to happen. My wife also has an issue with her account where they are refusing to honor the “no sweat first bet” after depositing and losing $1000 on her first bet. Again we’re told we would be contacted via email and still nothing..Genesis3393Version: 1.62.0

Horrible Authentication ProcessI normally never write reviews but when I do it’s usually because it’s horrible. In this case, my first go to for sports betting was Fanduel because of their great promo offers and risk free bets. I turned 21 in October 30th and created an account with all the details verifying that I am 21 years of age legally in NJ. When I finally set everything up it came to the final step… Authentication that I am, indeed, me. Well, it didn’t go very well. First try and I get an error not even able to get to the QUESTIONS. So I went to customer chat support (with awfully long waiting queues depending on the day and random resets that have to make me re-queue, which is very frustrating) and everything went well, the guy reset my attempts and said I should be able to go. NOPE, same thing happened… “unexpected error” and I couldn’t even reach the question section yet AGAIN. So now I did same process a second time… SAME THING, UNEXPECTED ERROR. PLEASE fix your third party authentication system or switch to a new one. This third party lexis nexis is awful and THEIR customer support is EVEN WORSE!! I contacted them WEEKS AGO and I haven’t heard back from them. Utterly disappointed and Draftkings is way better their system is as amazingly quick. It makes fanduel look inferior..KoelbfructndVersion: 1.36.0

Notifications don’t work for everyone and cost me a lot of moneyI’ve been using FanDuel for years and this has to be the worst year every. There notification system doesn’t work. They recommend using FanDuel Scout which is a joke because the alerts do not work there either. They way the NBA is right now with players sitting last minute or missing time and not being notified and other players are... Its definitely unfair and puts people at a disadvantage. I got pictures from people showing there notifications, etc. Also with league play if you don’t get to put a roster in by the start time you still should be able to enter a roster with the remaining players as long as there’s 2 or more games like they do for there late slate contest. You you miss that start time, whatever games start at that time then those players aren’t available is the contestants problem. They still should be able to enter a roster with remaining players. There are a lot of issues with FD right now and I recommend going to draft kings or find another platform to play on. FD seems rigged because they know they have an issue and they fail to fix it. I’ve resent my phone, app, etc and nothing changed. Hope this helps people out..JchavieVersion: 1.19.0

Terrible app experience, even with chat help still can’t access account2 months ago open an acct and funded it. Didn’t have time to bet since.. tried logging in last week on my iPhone 7 and later my ipad mini to find acct was locked/suspended. Chat help said prob was fixed but still couldn’t get in. I changed my password, still couldn’t. Asked for help via email, they said all was ok but I’m still unable to get logged in- says my info isn’t correct. Cleared cookies and started over, still can’t. I just got cut off while on live chat- they said my acct was active, that doesn’t mean I can access it. Total scam, forget it. Give me my money back, sick of this going round and round. Very unprofessional. I chose FanDuel because they seemed more professional than that *other company* but clearly haven’t smoothed their App bugs out. And it’s not only that I can’t access Fanduel app- if I can’t get in there I can’t access Betfair Casino either. That’s a double loss for you guys. I’ve been very patient repeatedly trying to access to my account and money but this going in endless circles is garbage. Waste of time and money, regret downloading the app. I never leave bad reviews unless deserved and will update it if problem is solved soon. Reading reviews see others experienced this too..CooganNYCVersion: 1.4.1

Shady operatorsAfter running multiple problems with trying to withdraw funds, I was complaining to some friends about how overwhelmingly shady this whole setup appeared to be. Funny enough, EVERY SINGLE PERSON I mentioned this to who had download and later tried to withdraw funds had run into a series of similar issues. Their support team mentioned that I could “stay tuned” for help…. but nothing since… Overwhelming disappointed that your team would create an intuitive, easy to use system for depositing money into the app, but not invest into similar tech for the withdrawals? Really feeling scammed. Update: I received a response from their team that closely parallels the experience I with their customer support team, which is to say that they did absolutely zero to help resolve the issue… their team’s formula seems to be ‘apologize, completely ignore the mentioned issues in the response, and somehow hope the customer forgets about the problem’… See what those big brains of theirs were able to come up with below: We’re sorry to hear about this experience. I would be keen to get a full resolution to your query, could you contact our Customer Support Team via chat or email. ".Rossman456Version: 1.29.0

Worst customer serviceToday had an interaction with Patrick not being any help I tried doing a cash out and it would not let me got a hold of customer support they told me they can either agree to your cashout or deny it now my question is why give me an option if your gonna deny it ? I wish I could post our conversation because it was one of the worst to deal with didn’t get any answers nor am I satisfied with the outcome I just would like for you to acknowledge the fact that your app had an error and would like to be compensated in some way but instead I get excuses if I could bet on how many excuses you all would give me in a single chat I would be rich for sure Update : just dealt with a rep Named bri couldn’t send any information I needed for the matter at hand , also I did a survey for FanDuel and yet again they tell me I did not make it on time to take the survey I don’t know how I didn’t make it on time and I literally did the whole thing first I did it I couldn’t even start the survey but now I can and can’t get my credit false advertising I would not recommend this app for people who wants honesty ..Takeflight22Version: 1.64.0

FanDuel is a scam, will lock your accountOn October 29th or thereabouts I filed a security concern with Fanduel. It appeared to me that someone other than myself was trying to login to my account, as I was required to change my password twice in one day even though I hadn't attempted to login. On October 29th I heard via email from Fanduel that my issue had been escalated to the accounts team and that they would be getting back to me on the matter. Since then I haven't heard anything from them other than a few feeble responses to my follow up emails asking them to look into the matter. I have emailed them and gone through chat support and each time I am told that the "accounts team is looking into the matter." Just today the chat team told me that the accounts team is looking into the matter again but that I can't communicate with the accounts team directly. I am at my whits end with this corporation, and I believe that they are engaged in conduct that is a violation of their gaming license. My account is small but to be locked out of my money for a month and a half is outrageous, dishonest, and unbelievable. AVOID FANDUEL AT ALL COSTS.Gilbert ZimmermanVersion: 1.61.0

SCAMDUEL and the NBA betting CartelFanDuel represents the worst of the emerging sports betting cartel. Their official partnerships with the nba and arenas (like PHX) have already produced some of the most horrendously rigged outcomes of the modern sports era. No clear policy on refunds/voids and controversial happenings on a REGULAR basis on FanDuel boosted promotions and “Risk Free” nights. The whole industry is a sham and FD is the epitome of this manipulation. Further: customer service is not much better than an automated bot, FD is out to take your money just like a casino and they will cheat to get it. Lines are released extremely last minute on FD for NBA games. Options for SGP are more limited on FD than other apps I’ve tried. After another night last night of a scam “risk free” night where #1 bet player leaves the game within 3 minutes, I am getting a new book. I do not recommend FanDuel, they are not honest. When you win all legs in a parlay and their “hurt” or “sick” player is the only one who misses they ONLY GIVE YOU YOUR WAGER BACK and NOT the adjusted odds! And if all other legs don’t hit, they take your money. Go search FanDuels Twitter page for “Void Luka” or “Void Devin Booker” for recent examples..Defi RockerVersion: 1.63.0

Horrible ethics / serviceI referred my friend on 9/8/22 through the “refer a friend program”. I sent them the link, they signed up via the link, and placed a $10 bet. After 72 hours, and not being credited I reached out to support and they told me somebody else would email me within a couple days, shocker nobody ever reached out besides additional FanDuel promotions which was very annoying considering my issue had yet to be resolved. I reached out to another FanDuel representative and explained this to them. They said they can’t give out “courtesy” bets more than once as stated in their policy. What’s ironic is I needed that first “courtesy” bet because of this very reason. All I got was “I apologize, anything else I can help you with”, “somebody will reach back out”, etc. it’s a bummer considering I’ve used FanDuel for years and really do enjoy their interface and quick payouts. Support also stated that my friend can have it manually imputed as he did not receive his free bet, which is odd because at that point, he will be in my situation and never be able to receive credit from referring a friend if he chooses..T have no nick name stop askngVersion: 1.55.1

Support is abysmal (over 4+ hours holding & no support)This app is fine as long as you don’t run into any issues, I guess. Unfortunately, the account verification step in which you put in your address only has one line for address (so if you live in an apartment you cannot verify normally). They tell you to contact customer service if you have this issue which I did and… well it turns out that system is broken too. They do not have a phone # for you to call, only online chat. The online chat requires you to be present and clicking periodically or else it will time out. Even then, when you wait in the line the service times out when you get to the front so you are not able to chat with an agent about your issue. I have waited in a line longer than 2 hours twice now only for the chat to “crash” when it’s my turn. Is anybody even working the customer service chat or do they just expect you to give up before it is your turn? Don’t waste your time with these guys. There are other sports books with much better customer service..~~Austin~~Version: 1.60.0

No customer supportI’ve been using FanDuel for about 6 months, I’ve been wagering for the past 15 years. I deposit money into my account with the intentions of put some money on the Michigan vs Washington NCAAF. To my surprise in Virginia they did not offer that bet, when I switch states in the app the game would show up (just not in VA). I tried to reach out to customer service but they do not have a help line, the email for customer support says that it cannot deliver the email to the customer support email fandual provides. They do offer a garbage live chat with automotive service that will give you answers to everything else’s except what you need. On top of that when I tried to withdraw my money they will not allow it, and I cannot reach customer support. I suggest using DraftKings over FanDual. I wish I could post a picture of the email I received back saying it could not deliver the email, (pronto because the mail box is full) 🗑 CUSTOMER SERVICE, it not even garbage because it doesn’t exist, there are jankie Sportsbook on the web that have customer service..UehxbdisiVersion: 1.32.3

No reason to have the appI live just across the border from Indiana in Kentucky, and the app is pointless to have because it always redirects me to the website if I want to see my bets. DraftKings allows me to see my bets from the app, regardless of which state I’m in. It’s annoying to have to log in to the app, only for it to redirect me to the website. Who cares if I’m not currently in the state that I placed the bet in? This is a huge disadvantage versus DraftKings, and I would recommend anyone on the fence to download DK instead as it is much more convenient. Until FanDuel is able to allow people to look at bets they have placed, regardless of which state they may currently be in at the time, I will recommend going with another option. Not to mention, it’s also a pain to sign up because even if you are in Indiana when you sign up, you have to log into the browser version so you can select Indiana the first time. Not sure why they have to be so particular and complicated about this issue, but I would assume this would be the same for anyone bordering any of the other states that their app is available in..Samw222Version: 1.7.0

If you appreciate your money and time read the bad reviews!Truth be told I never leave bad reviews this I believe is my first review for an app. I had the same issue as other people with getting “verified,” even though I have had no problems with other sportsbook apps & even if I did experience one customer service actually helped and did not give some lame run around. First I was told it was b/c some had he same name as me then a few calls and chats later it was b/c they used a third party to get verification and there’s no way to get their information or help from them. Then eventually was told I have to keep trying which upon reading other reviews it seems the app still has it’s flaws even though it has a well known adversary company which we all know who I’m talking about I use different sports books apps b/c they vary in UI and what not but never got the runaround or lack of service. I’m pretty sure the developer response will say contact customer support but what’s the point if you guys can not/ will not do anything about it! Once again read the bad reviews and do not waste your time!!!.Dan.1.1.1Version: 1.4.1

WORST CUSTOMER SERVICE IF AN ISSUE ARISESMy account was suspended, as I appreciate the caution and protection of fanduel with this particular issue...I DONT appreciate the amount of time it’s it taking to resolve it. It’s beyond frustrating. It’s difficult to speak to anyone, they promise an email in 3-5 business days it’s been over 1 month and no one has gotten back to me. Customer service is NON EXISTENT! There is money in my account that I am unable to access, so basically they have complete control of it with no resolution in sight. If by chance u get locked out of your account (which can be easy to do just by putting your password in incorrectly 3x) you can be sure to be waiting a long time to regain access to your money.. Like I said I am still waiting. I have notified family/friends who use this app and they will be taking their money out before they lose control of it too. Again i do appreciate the protection but it means nothing if You are unable to resolve the issue. If u care about your Money DO NOT USE THIS APP!!.276-klVersion: 1.17.1

Mixed reviewI think that the Sportsbook is quick and easy to navigate. Definitely top notch. Nowas for the casino, it’s best you stay away. I can’t tell you how many times I have seen the dealer draw out 5 and 6 card 21’s to beat my 20. Or the hundreds of times you are dealt 12 and the face cards get you every time. That being said, I know they will just tell you they are regulated by the gaming commission and all that but with the regularity that it happens I do not believe that somewhere in there are a fix or two tilting the game in favor of the house. I also have a problem with how there are no benefits to wagering on fanduel. I have over $725,000 in wagers in my time with fanduel and have nothing extra to show for it. For example, BetMGM has tier credits that increase by level and help you gain free bets and credits as well as comps with casinos. Fanduel doesn’t have that, no kind of benefit to using them unless you are VIP. The VIP’s are the only ones who reap any type of real rewards here. Total shenanigans. Choose wisely people..Bo3225Version: 1.48.0

Casino gamesHuge ripoff. I’m actually curious who is regulating the programming associated with these games. I played roulette for about an hour and the same number hit within the same 3-5 spins about 6 times. The same number hit back to back also. The odds of that are 1 in 1444. It was strange too. Anytime I put all of my money (above 1 dollar) on one color I’d never hit. But if i threw like 10 cents on a color I’d hit about 40-50% as you’d kinda expect. The game is clearly rigged. I was up about 2 dollars in 45 mins of playing but spent most of the time down. Very much felt like there was no probability at play, although there is a bit of statistical probability in real roulette. At one point while spreading about 10 dollars worth of chips across the table it hit 00 the 0. At that point I realized that I was just spending money to be frustrated. Deleted the app. Losing 150 bucks and learning a lesson is better than losing 1000 bucks over the course of a week or month or year. Get a better hobby guys. This is destructive and addictive. Bad stuff..Tom T.omVersion: 1.10.1

They Didn’t Honor The 55:1 Odds Super Bowl PromoI downloaded and funded the Sportsbook App to play the 55:1 Promo. On game day the app was obviously having problems because a temporary banner on the homepage was instructing first time users how to play the promo if they couldn’t access it – stating that if they couldn’t access the 55:1 Promo they could still pick the winner on the Money Line bet and their account would be credited. Well I picked the Bucs and even picked the correct scoring bracket (under 56 pts) and of course it’s been a couple weeks since the Super Bowl and still no promo winnings and no response from customer support after I sent an email with screenshots. Besides this my impression of the app seems like it was rushed to production – every time I log on to check my account I have to go through a sign in process and the experience is somewhat broken. Overall my impression is this app needs some work, but I’d really like Fan Duel to honor their promo and answer my support email. I feel like I got scammed..Justin ClapperVersion: 1.20.0

Major Issues!!!!I downloaded the app in December and made a deposit of $10 and earned the free $200 to bet. After making a few bets I had winnings of $139. I have tried over and over again to withdraw that money into my PayPal account. Each time it says it was unsuccessful so I contacted PayPal and they never show any amount being sent to my account. I’ve emailed Fanduel over and over and they told me I’m trying to withdraw funds that aren’t mine. After that statement I was confused berceuse why would you give me an amount to withdraw but say I can’t withdraw it? I keep asking someone to push the payment through or to send me a check so I can delete the app ASAP!!! The last email just came back saying my email was BLOCKED so now this isn’t leaving a good taste in my mouth at all! Idk if I should take legal actions or just let it go? I’m really considering betting all my money just to lose so I knows it’s not just money sitting out there. I’m NEVER recommending this to anyone!.D.L.U.X.Version: 1.63.0

Withdrawal and customer serviceThis had to be the longest I had to wait for my withdrawal to be released. I definitely wasn’t done in this casino. I’m a big gambler and I spend a lot of time playing the casino, I won a pretty good chunk of change and that made me very happy! But the sad thing was. I had to wait 2 days for it and that’s not cool. So now I will continue my play at the casinos that release as soon as I request it. You really should change that. Plus I tried calling the casino and got a busy signal every time I called. This casino has the worst customer service I’ve ever seen. How dare you treat people the way you do when they are spending money in your casino, not a good way to run a business. Good thing I won! Because most people will give a bad review when they loose, but because I won and still giving a bad review should tell you something. Good luck getting new customers I will be sure to tell all my gambling buddies not to play here..Judys8196Version: 1.55.1

Deceit and Dishonor. So disappointingThey made it very easy to sign up and deposit, but everything else was difficult and/or deceitful. The problems started when I tried to use a new player promotion. I followed the directions, did everything I was supposed to do, and their customer support agent CONFIRMED that I was eligible and did everything correctly, but that it can take 72 hours for it to be credited. After 72 hours I contacted support again to ask why it hadn’t been credited. Two separate agents terminated the chat box without answering. I called but you cannot reach a live agent, just leave a voicemail. I left 3 but none were returned. Finally a third chat agent told me that the promotion had expired the day before - after I qualified for it but before I was able to use it because they hadn’t credited it to me! I have transcripts of the chats in which they told me I just had to wait without telling me there was a deadline or processing the promotion. Then it got worse - I tried to withdraw my funds and after 3 days was denied without explanation. I tried again and they told me I couldn’t withdraw deposited funds. I had to endure another hour long chat session to finally be told that I can’t withdraw my money, but I could request that it be “refunded”. Semantics? Really? I have filed a complaint with the Maryland gaming commission. Stay away! They are dishonest and deceitful..Dlb4200xhyreVersion: 1.61.0

The worst Sportsbook app on market.They will give you issues making deposits after a few withdrawls. They have no telephone customer support. They don't offer a callback. Their customer support is made up of incompetent bottom dwellers, skid row type people. The customer support is unqualified and dosen't have any idea about any issues you may experience. They copy and paste from a script for a response. Beware, you will regret using this app. It may take a few month's- or so. If you are a frequent player you will find out in due time. This is the most crooked app on the market. It has customer support the likes of a 3rd grade education level. I closed my account and joined BETMGM. I have had no issues and they treat me wonderful. Their customer support also provided me with a callback and resolved my issue within 3 minutes. Don't waste your time with FanDuel. They are a dump type of Sportsbook. Hopefully, in the near future they will be knocked out of business..MillionaireGirlVersion: 1.58.0

Beware of casinoI gamble tens of thousands a month with the casino app and after this morning I am done, it’s glitchy the roulette dealers constantly have bad spins, followed with a glitch where the table takes your bet off the table and doesn’t refund it, it will cancel your winning bet after the ball lands and log you out etc etc, oh and customer service support good freaking luck. This place is designed to steal your legal winnings and they don’t even try to make up for it they just deny any discrepancies, if you want to fight it you better screenshot/save every roll and every turn of cards, or they’ll tell you tough luck- even if you do they will deny it even happened even when you screenshot the chat log showing the dear players please give us patience since your dealer dropped the ball. When you lose it’s whatever don’t gamble with money you can’t lose- but when they straight up steal your money that’s just obscene.Megawatts yumadVersion: 1.52.0

Decent app, but FD is stingyI bet a lot in IL. And FD is probably my least favorite app to gamble on. What I don’t like about it is that they consistently have the worst lines compared to other Sportsbooks, and they also are stingy with their promotions compared to books like DK and Pointsbet. It’s hard to find value betting on this app because the vig is so heavy, so you have to be very picky with your spots on this app. For a professional better you will find your spots to beat them overtime, but for a novice better, these lines will steal your money if you don’t know what you are doing. I recommend DK or pointsbets to more beginner gamblers, much easier lines to beat and better promotions to help build up a small bankroll to play with. Only thing I will say is the interface on FD is very nice, and is top of the line in betting apps. However, that is not enough I’d recommend MGM, Ceasers, DK, and pointsbets as my top picks for IL Sportsbook’s..Mark BallllllinVersion: 1.62.0

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