DraftKings Sportsbook & Casino Customer Service

DraftKings Sportsbook & Casino Positive Reviews

Review for the kings of Sportsbook!!You guys are very satisfying with your promotions and free games. Especially in fantasy. Very fair too. Never had a problem when thing were out of my control and a DK fault. I was talked to with respect and we handled our situation. Casino is fun! Glad you guys came through with the poker games. Craps in other states. I dont know why it not in ours when it’s at our casinos too. Another day. I enjoy with hearing the reports from some of the winners. Keeps me striving towards enjoyment. You guys are definitely the Kings out here. I hate seeing others trying to claim that spot. Different strokes for different folks. You guys stay the same please!! Always great reviews here!! And youre fair!! It makes the games fun to play and not go broke playing responsibly. Me and my family appreciate you guys!! Stay up DK! Hope your whole team has a blessed one!!.Blizzy1875Version: 3.15.0

Underwhelming for a major applicationAs a software engineer, I understandably have a lot of criticism for this application. First off, the DraftKings real-time sports data and odds API is considerably slower than its major competitor’s, FanDuel. On average, DraftKings takes 6-8 times longer to submit a bet than FanDuel. This, obviously, occurs at the expense of the bettor. The application also freezes quite a bit and fails to settle bets within a normal time frame (approximate 4-5 times longer than FanDuel), which also occurs at the expense of the bettor. Sometimes DraftKings won’t settle a bet that for over a day, even when the outcome of the sports event has been verified. Lastly, DraftKings experiences outages significantly more frequently than FanDuel, at a rate of 3-4 times more than its competitor. The data I’ve provided has been collected over a period of 2 months, which honestly does not look good for DraftKings. On the bright side, I do appreciate the extensive range of promotions that DraftKings has to offer, which is much more than what FanDuel has under its belt. I also enjoy the broader range and variety of bets that can be placed using DraftKings. Overall, this application has the potential to be much better, but at the moment it’s pretty garbage minus the promotions..GAMER FAMERVersion: 3.23.0

Please Read - Tech IssuesHello - I love the way you’ve designed the app and love the SportsBook progress but I think there needs to be some more spend or focus on the engineering and functionality aspects of the app. It took me 4 times to deposit money for the first time because the app froze and I had to re-load and re sign-in. There may be customers that don’t have the patience to wait for that and you may lose those customers. App functionality is going to be so so important for establishing customer loyalty moving forward, especially in states that are just newly adopting legal gambling because this is where the majority of millennials will bet, on their iPhones. Also this is just personal opinion, but I’d consider changing the design of the App Logo. The word DraftKings is too small and the light green is not a color that stands out, especially against the backdrop of a photo or different phone background. I’d use a bolder and darker Green with white lettering and black outlining. You want the consumer to be thinking about clicking your app every time they open their iPhone..Dlund24Version: 2.38.0

I get really frustrated!!!I think the app could be greater than it is now. I do have the updated app and the highest speed internet Wi-Fi but this app lags a lot. Also there is a form of deception when betting on tennis. I bet on point by point basis mostly and there are several discrepancies I have like at the beginning of a match there is no option to bet on the the first point. Also if you don’t watch carefully it will do that or put the game that’s being played below the next game. You think you are betting on game 5 but it’s actually game 6. What’s messed up is you are trying to get your bet on so fast because it’s so slow processing the bets that you don’t want to have your bet rejected. I’ve probably had 85% of my winning bets rejected due to how slow this thing works. Sometimes I can log out and log back in to get it to function better. I like being able to bet on the tennis like this because other apps are not fully like this but I just don’t like the deception look and the lagging in bet processing!!! I’ve screenshot a lot of these things and hopefully people will avoid not being deceived….CellezVersion: 3.22.1

Great app but beware.I loved this app. It feels stable so kudos to the developers. Unfortunately as a software engineer myself there are plenty of observable patterns that hints at your profile progressively and noticeably making it nearly impossible for you to have a chance of winning. For the first couple of days you will win a lot. I managed to turn $250 into $5,000. Slots machines and blackjack feel like you have a chance. This is how they get you. Then you you start loosing but not like all the time. Sort of balanced.... but then you can try the slots and hitting 100 times and getting nothing. Then it gets really bad. Bad as in blackjack giving the house 10 and aces 8-10 times in a row while you get 13s-14s and busts as you see all you money bleeding out. Then you start questioning yourself... put more and more money. Remove the app a few times and re-install... because maybe.. just maybe it was you. Down 2-3k later you are here writing a review to help others manage their expectations. Give it a shot; you will see what I mean..Etagtechnologies.comVersion: 3.3.1

Has a few annoying features, but overall decentThe lines offered on major games are very fair and comparable to what you’d find anywhere else. Also, you will probably not run into issues with wagers being too low or too high in most cases. If you want to bet $150 on the eagles to win or just $1 on Travis Fulham to score the first TD, you’ll be able to. My main complaint: the app encourages problematic gambling behavior and it’s a bit easier than you think to spend more time and or more money than you want. There are always promo offers, and in some cases more than one promo running simultaneously. When you request a withdrawal it is usually processed within a few days, but unfortunately there is the option to cancel pending withdrawals before they are processed. If you don’t have good self control, you may find this to be incredibly annoying as you can watch a $200 payout turn into nothing. One workaround is to request a withdrawal, then use the responsible gambling options to block yourself for a few days to ensure that you get your funds before you’re allowed to wager again. I prefer FanDuel for this very reason because once you request a withdrawal there, there is no way to undo the process. I urge anyone who uses DK to be aware of their gambling habits and to limit their play and not let it get in the way of work or relationships or other important things in life..Jnachod2015Version: 2.47.0

Terrible siteI deposited $200 since it was “Recommended” and I would get up to $200 in bonus money. After I didn’t see the bonus kick it in and lost the $200, I didn’t see any bonus money kick in. I reached out to DK customer service to ask why. Their response was that they match the first bet win/lose. I asked why I didn’t get the $100 I bet on my first bet and I was told that I received the bonus on 8/22. I wasn’t able to deposit anything until October since cards weren’t working (at least mine wasn’t)...strange. I checked my statement and my first deposit in the Sportsbook was on 10/11. I asked them to send me a statement and they have yet to respond. SugarHouse and FanDuel honored their bonus with no issues. If DK is doing this for a bonus, I certainly don’t trust them sending me a check if I were to cash out. I suggest using a different sports app..PokerpheenVersion: 1.3.1

Draft kingsI have used many different betting sites over the last year. Without question Draft Kings is the best. They pay out your winnings when requested quickly. Also, I placed an odds boost bet the other night on Giannis to score double double. The line was originally like -350. Draft Kings boosted it to +100. Great deal. However Giannis got hurt and didn’t finish the game. When he left the game he had half the double double hot with over 10 points. How ever he only had 8 rebounds so he left the game without completing the double double. I thought I lost the bet. The next day I received an email from DK informing me they will honor the bet and paid everyone who took the bet. So Instead if losing $25 I was pleasantly surprised and DK paid me $50. I highly recommend DK for all your sports betting. Barry.MrbeeberVersion: 3.8.0

Love Draft KingsDraft Kings is the best and easiest platform for sports betting that I’ve come across. The profit boosts are amazing and the betting both before and during games is second to none. The late night casino boosts can also be quite lucrative and a lot more fun than playing meaningless, moneyless video games on my phone such as Candy Crush. I make it part of my every evening routine to check for the latest odds boosts. The same game parlay feature is also second to none. I can’t get enough. And the $450 check I will be receiving in a few days will go a long way towards paying for a new set of golf clubs I’ve been saving up for. Having gone from $50 to over $600 in winnings in just a few months making mainly $1 - $5 bets is harmless, fun, and profitable. I love me my DraftKings..Wheeling Wild WonVersion: 3.14.0

Fix the App ASAP pleaseApp constantly freezes crashes and messes up!! Everything about draftkings sportsbook is amazing when it is working well! When it is working well they’re Way above and beyond any other sports book. The problem is is the app is only working smoothly about 30 seconds total throughout the whole day. And the rest of the time it is constantly freezing glitching and crashing. I am on the app about a total of five hours every day. Mostly because I want to check out the new lines and live betting But also because the app crashes so much I have to sign back in or refresh it for it to work properly. Please fix your bugs draft kings! I definitely still recommend this app but this needs to be corrected ASAP. Definitely use this app and deal with it for now though.Criggs420Version: 2.19.0

In Head to Head Competition DK proves ClassicI’m a daily player who bets $1 to $5 games and by no means am I a whale but DK treated me like one. Timely, efficient and with words that leave you w a smile, DK CONTINUES TO AMAZE ME A few years back I chose DK over its closest competitor and I’ve never looked back. I judge companies on two things. The customer support pipeline and the ability to address my concerns w out a war of words or drone policies that come off as a way to exclude instead of include the player’s voice into rendering their decision on things like refunds or technical difficulties. Sometimes I even receive FREE TICKETS for a non financial mishap. Everyone’s time is precious and DK staff don’t waste it w cookie cutter long winded emails. They make u feel like you’re the only one playing..BobbabeebillbooeyVersion: 2.28.0

Slots keep disappearing with updates!!It seems like every update causes more and more slots in PA to disappear. I think we were up to 143 or 144 and now it’s down to 111. The casino app still had all of them a subtle until I updated today by mistake and sadly it’s down to 111 there to. I love DraftKings casino over FanDuel and I believe it’s miles ahead in the user interface and menus, but you can’t keep cutting away the slots that I love to play. Hopefully all available slots return in a future update and I’ll gladly rate 5 stars. The other day I couldn’t even do the multi-hand blackjack promo on my phone because that game is no where to be found on the app. There are so many more games/slots on the PC that used to be on the app, but have disappeared. I don’t want to continue to spend my money here if I’m just going to keep losing the ability to play the games I enjoy!!.IAmNaterBaterVersion: 3.1.1

Still my only SportsbookI have been a Draft Kings user since the Super Bowl 54. My experience with your site has been great. Your promotions are excellent and give a novice bettor, like myself, a chance to get his feet wet while limiting risk. Recently I did have a small issue wagering and reached out to your customer service. I feel my questions were answered robotically which is strange because in the past, when I had wagering questions they were answered appropriately. I do understand I am a very low level gambler, even conservative, but I utilize Draft Kings to test my betting instincts before making wagers. I think your App is excellent and I still have not entered any other sports betting website despite some nice promotions(Fan Duel, William Hill etc.). I’d give you 4 and 3/4 stars if it was offered..The Tie-Dye WizardVersion: 3.15.0

Draft Kings needs to assist meI’m new to Draft Kings. I placed a bet on the Boost Game promotion, which gives me 100-1 odds on a $1 bet on an NFL game of my choice. I then pressed “cash out”, which I thought was authorizing my cash account balance to be reduced by the amount of the bet. Now I am being told that “cash out” means I canceled the bet entirely. I have tried to go back in and re-place my Boost bet again, but it is no longer giving me the 100-1 odds. I feel like Draft Kings should rectify this for me. Yes, I made a mistake, but the site never warned me I was about to cancel a bet. I have requested help, we will see if they are willing to work with me. If not, it will leave a very bad impression with me..Fishin1146Version: 2.50.0

ReviewHad a few problems using some of the promos and was given 4 $25 free plays. Had fun with it but the customer service was very good all agents were professional and quick with returning e mails. Will def refer some friends and family. I’ll be depositing again this Friday. Haven’t had many issues since the one listed here. Very easy to maneuver and haven’t had any website issues. I’m mainly a sports bettor but have played a little black jack. But I feel the blackjack process at times the dealer pulls 21 more often than I have ever played live in my entire life. My experience here on the site def would not lead me to play blackjack on any site..Joey5498Version: 3.23.0

FixedDo NOT play the blackjack. How the gaming commission (if this is even in play) hasn’t come down on this site is beyond me. 90% of the time the dealer’s first card will be a 10 value. If you get a 20, they’ll get 20. If your first card is a bust card you have absolutely no chance of winning because 10’s come up 90% of the time, but you have to pull unless you want to sit on a 13 against the dealers face card. If you try to pull a card you will busy by getting a 10. The first time you play you will likely win and then you’ll never win again. I’ve gone entire hands and not ever drawn a 4, 5, 6, 7. Completely fixed. I wish I could report them but I’m not sure to who or where.I guess i'm the markVersion: 3.17.0

Casino is a jokeThe app is great for the fact everything is connected from one site and all your money is able to be used on all there apps. However, the casino is terrible. Winning is almost impossible. I’ve played so many of their slot and table games. None of them pay out fairly. The odds of you winning if you play consistently next to zero. If you go to a regular casino and play the chances are good you will have success. It’s also just them with the issue. All the other apps/sites do pay out fairly. Perfect example... played roulette and 11 reds came up in a row. That’s impossible. Please fix these issues. You’re virtual games shouldn’t be available to play. You’re stealing people’s money. Winning should be a part of this process as well..KazzoopsVersion: 3.1.1

Sports bookI really must say, I believe draft kings sports-book has outdone itself nicely... I am extremely impressed with how robust and detailed it is. Never mind how simple it is to use. You’ve got lines on almost everything live which is unheard of. It is truly like a bettors paradise.!! I’m further impressed how the balances unified with the draft book which really makes it good to use funds from one location. I am very big on alternate lines such as expanded totals on soccer and you cover that extremely well. I’m sure there’s a few things that we can improve our overall this seems on touchable as far is feature functionality and total ease-of-use. Finally, the availability of depositing money in small increments and the use of the money from draft kings as mentioned is awesome. You should do really well with everyone since it’s so easy to put a bet and not requiring such a large overhead do so OR a Significant amount of time to do so. Great job so far. I look forward to using it and providing you more detailed feedback when need be. Best regards, Giacomo Fasano.GiacomoF731Version: 1.1.0

Great with one small complaintThe DraftKings Sportsbook App makes it extremely easy to find the games you want to bet on, keeping you updated with possible free bet opportunities and promotions. Also they have a wide amount of choices when it comes to the type of bet you would like to place and make it extremely easy to deposit and withdraw money from your account. The one fault I have with the app it might be just be because they’re not allowed to post the odds yet, is for some sports like the NBA and College Basketball the next day games don’t become available till late the night before or the day of the game. It’s not enough to not use the app but a minor inconvenience if you want to put the bet in a day of ahead of the game..Not Nick GVersion: 2.28.0

Solid first choiceI live in Illinois and DK is by far the best being offered here. Great interface, easy to find games, fair spreads (I have one other to compare), nice promos once you’re active and they have a generous bad beat rebate that they deliver on a few times per season (like the ravens safety vs browns). The competition have clunky apps that I had a hard time even signing up on. I haven’t ever cashed out my account so no experience with that and I didn’t sign up thinking the initial promos were free money (most any book has a rollover requirement). People that think money is being given away that you immediately cash out shouldn’t be gambling..[email protected]Version: 2.48.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.24.0

DraftKings Sportsbook & Casino Negative Reviews

Horrible customer serviceHorrible customer service numerous issues on site when you reach out to inquire you get no response for weeks at a time if ever they are of little help in fixing the problem very rude and unprofessional overall they have one of the worst customer service teams I have ever seen I’ve had issues on the site that included not receiving proper payment for my winnings missing permotional payouts including most recently mamba permotional which is a 60 dollar free bet I recently won a small pot of a few hundred dollars took a week to get my money and as a result they blocked access on my account to the games I won on really strange and unprofessional I’m currently missing over 200 slot games from my app strange right accept that I’ve checked a few of my friends accounts and none have limited access is it cause I won so now I’m blocked wish I could say unfortunately they won’t respond to explain or fix the issue be very careful when useing this site keep track of all winners screen shot all permotions you opt into and please if you have some of the same issues immediately leave negative feedback which will force them to take the necessary steps to correct the problems and improve not only customer service and how the interact with customer but the many issues overall.Legacy360Version: 2.40.1

Horrible customer serviceThis app is good if you plan on never ever reaching customer service or having any issues with the app. However if you ever need to reach customer service there is a huge issue. There is no phone number so you have to email them. Takes 1-5 days for them to answer or they ignore you. Most times they don’t understand or don’t know their own app well enough to answer your questions. If there is a significant issue they have zero idea of what is going on. They offered an nfl parlay insurance promotion. If you lose 1 leg of a 4 leg parlay you will be credited as long it is not a teaser. I made parlay wagers as did my dad using the alternate spreads. We never used teasers and were credited the first 2 times the promotion came out. Then all of a sudden they didn’t credit us and said teasers don’t apply. We didn’t use teasers we were just smart enough to use all their app offers. They have no idea the bet we used and I’ve spent days trying to contact them and explain. Save yourself the hassle and do not use this app. You will eventually get money randomly taken from your account, not get a pay out or some other issue. Then you will spend weeks trying to explain to them their own system to eventually get screwed. Use another sportsbook. Or else you will just regret the hassle..GamblingSavantVersion: 1.7.0

Just shows how much they care about you, I mean your money 😂Hi, I’ve used this app ever since it came out. I’ve probably had over $250k in placed wagers on this site for sports betting. Now Live Dealer blackjack is legal in PA I figured I’d give it a go because of the promotion. Now I hit the “stand button” but the site gave me the “surrender” option. I had a 9 to the dealers 3. Why in the world would I surrender. I kindly asked customer support if they could help. And was told “on our records we see no irregularities” and pretty much told me I selected surrender. Now I say to myself ok maybe I did hit the wrong button.... next hand. Bam. Same thing. Now this is where the customer Support thing gets fun. They tell me to fill out this BS investigation form. But ok, I’m only wagering $40 at this point so I couldn’t care less. But it’s the fact that I know many people out there can only afford to bet $1-$5 hands at a time. Also, if you can’t fix a simple bug and want your players to fill out a form that they will contact you back in 48 hours after it’s reviewed, why run this business. And if they treated me, a long term Sportsbook user that’s wagered over half a mil like a piece of dust under their blackjack table, imagine what you have coming when their site messes up. Hope that helps..We see no irregularities hereVersion: 2.45.0

Looks good but technical difficulties galoreTheir apps are increasingly unstable and their offers pay out about half of the time. If there was a better app in PA I would not use DK app. I have to submit 2-3 support tickets a week to get credited and their support wait is several days. It’s easy to forget which support ticket you’re on and forget to follow up. The new live dealer segment is plagued by connection and app issues which is surprising because when I lived in NJ this was not the case. Support for live dealer issues seems to be separate from the main app support. I would not recommend this app for any serious gambling. The live dealer support will tell you that the issues are your fault and your app chooses when to work, when to surrender, when to stay sometimes. It’s a novelty at best to play $1 hands when you’re bored. The best live game is roulette because it’s harder for them to mess it up but these dealers are new so expect the ball to fly off once and not make it 3 times around at least once a session. It’s so south Philly that one time the fire alarm went off and 20 mins later we all lost our bets. It’s comic relief if you’re not betting much. I’m in town on an iPhone 12 with gigabit mesh WiFi..KyKinPAVersion: 2.45.0

Thieves!I do not know how these thieves could have 4.8 out of 5 stars. I’m sure these reviews are rigged in the same way the app is. They are good at letting you win a little and then taking 5x what you won. There is no possible way these games are regulated or monitored as closely as they should be. You can literally feel how fake it is when you’re playing slots and you’re betting $4 per spin and get no bonus whatsoever and then all of a sudden you drop the bet down to 20 cents and magically the first spin on minimum bet is a bonus because they just took $500 in $4 bets from you. I can’t tell you how many times I’ve experienced these types of things. I also see tons of negative comments about the location services and connectivity of the app and they are 100% accurate and probably part of their scheme to defraud people. If I’m playing a slot for awhile and I feel as though I should be “due” for some kind of bonus or feature it disconnects me and says I’m not in the right geolocation (which resets the game) even though they just verified my geolocation minutes earlier!! Guess what Fraud Kings!? I don’t have a tele-porter. I hope these guys are found out soon and go under just like the whole Pokerstar’s situation years ago..Scottyyy pVersion: 3.14.0

Stolen moneyIn early 2020 I downloaded the draft kings app and I deposited over $250 , they had some offer about received draft king dollars after depositing a certain amount , once the deposit was complete and I tried to use my money it said my account needed to be verified and that I needed to upload documents . I uploaded my photo ID and never received access to my account . A week later I tired again and uploaded my photo ID and bank statement and still it tells me my account needs to be verified and it won’t let me in my account . I tried contacting customer service they replied weeks later and said to send them my passport and ID and statement. I sent all tat information and they never replied back NOR did they fix the issue ! I wrote to customer service simply asking for my money back since it seems ill never have access to my account, they replied they are working on the issue . It is now September 2021 they have no fixed the issue thier customer service continues to say they are working on it and they have no sent my money back to me ! This is the worst experience I’ve ever had with an app. APPLE should hold Some sort of responsibility that an app on thier App Store is stealing money from customers.Wilfredo ortizVersion: 3.14.0

Complaint filed with the better business bureauFor about 2 years I was loyal draft kings user. This ended about 3 weeks ago when I attempted to withdrawal. My withdrawal was canceled and I received an email the next day saying my withdrawal was canceled and in order to withdrawal I would need to email the company back starting that I would use the same method to withdrawal that I used to deposit and I was also required to provide an explanation of why I cashed out early on a $250 bet on the Cowboys/Steelers game from November 8th, 2020 (that I wound up cashing out after an $85 loss). I emailed back saying I had no problem withdrawing using my original deposit method and also providing an explanation of why I cashed out. To date, I have gotten no response from draft kings despite following up on my emails as well as sending messages to customer service directly on the app. About a week ago I have filed a complaint with the better business bureau. Zero response from this company to a customer trying to do a withdrawal of their own money? Something doesn’t seem right. I’m not sure how this is legal to not allow withdrawals and not respond to your customer. Use another Sportsbook everyone. I know I will..MarkdltVersion: 2.47.0

Horrendous experiencePerhaps all the degenerate gamblers are too money hungry to notice the horrible functionality of this app (hence the good reviews DraftKings is somehow receiving) but I’ve had nothing but trouble. First with depositing issues, Second with opt-in issues for first time players, and now lastly with withdrawal issues. The customer service team is clueless. I requested the withdrawal and I got an email that said it was under review.. 3 days later nothing. No email, no update. So I reached out and they say I need to deposit $5 more to verify my bank account… the money deposits in my account with no issue and I’m still not having the option to withdraw to my bank account. Then they tell me I have a geolocation issue and that’s why my withdrawal was denied. They say it’s because they have to be able to confirm my location due to federal regulations… funny because they have no problem taking my money… so I’m really finding it hard to believe that they can take my money without issue but they can’t give it back. Garbage experience, and besides gambling at your fingertips 24/7 is a dangerous thing. I’m out, thanks for nothing DraftKings degenerate gambler enablers..DontfreeweezyVersion: 3.17.0

RiggedThat’s right! This thing is rigged! I understand gambling is a risk and you take the chance but they will do nothing to help you even if you’re in the right! Multiple times I had to email about bets that actually happened when they claimed they didn’t to get my winnings, as well as if you bet on a player and they get hurt you lose your money no matter when it happens. There’s even been instances where they “fact check “ a game 4 days later and take winning bets they paid you back!!! That’s their error and should now be allowed to dip into your money! The casino is even more rigged.... 500 hands of blackjack.... 97% of the time the dealer makes 20 or 21 , you have absolutely no chance of winning. Slots never pay and if they do you have to dump $2000 into them to break even. Winnings are predetermined before you spin.... I can guarantee this because my Money would go up or down before the spin even finished dialing in on my screen! Roulette is as rigged as they come. If you want to risk your money take it to a real casino where your odds are unfortunately better. REPEAT don’t waste you money with their “free” ideas you will regret it!.A solid 6Version: 2.43.0

SCAM!! JOKE!! RIGGED!!So obviously Draftkings isn’t in the business to give handouts and they obviously have the rules VERY TWISTED in their favor. They even explain that in super small text in their rules and I can still get by that. what I can’t get by is the freaking SCAM of a Cash Out option they have with their bets. So I know that the rules state that Draftkings can pull the cash out option any time they want I understand that. What I have a HUGE PROBLEM with is that when the the cash out option is available you can click on it and it will “load” “load” “load” even with 5 bars of service and then will just just go back to Cash Out. What Draftkings does I have noticed on big bets normally anything over $50 bets it glitches on the Cash Out button so you can never cash out. Now I wanna know why have a Cash Out option if you are not gonna freaking HONOR IT! I have screenshots of my page where I clicked cash out with the time on the top of the screenshot then three or four minutes later say Cashing Out still with another screenshot with the time on it. I then showed this to customer service and they refused to listen to me SCAM!!!.Jaclynp1Version: 2.53.0

Zero chance it has a real ratingSort the reviews by most recent, scroll down, and then you tell me how this has a 4.8 rating. Trust what you’re reading. Live bets are the absolute worst. They consistently lower your odds while the bet is “processing” to give you a worse payout. Or they use the “processing” time to let odds swing further in their favor and they lock you into the old odds to their advantage. But also their policy is once you press submit for a bet, you’re locked in for the bet. If that’s the policy, why don’t they guarantee the odds that were listed when submit was pressed? Or how about if you’re selective about taking bets during the processing time, you allow the user to cancel a bet during that time? Because then they couldn’t scam you and rake every last little drop of money they can get. Their marketing and customer acquisition costs are through the roof and they rip you off to pay for it. Their customer support is a bunch of robots masquerading as humans, and the CEO and founders are bags—read about them. Spend your money with companies that can uphold fair business practices. Across the board, Draftkings is toxic..Breaker939Version: 3.4.0

The REAL scoopI use 5 sportsbook DraftKings is by the worst for betting. Fox, WilliamHill,Fanduel, PointsBet ALL give you way better odds on the underdog and the favorite, as well as prop bets. And it’s not close. The only thing that is solid is there Casino. When it comes to sports betting there lines are by far THE WORST, and the customer service is not what you expect from a sportsbook the advertises themselves like crazy. The promotional/boost bets that DraftKings gives you always has something sneaking(example) Risk free bet all main card fight but then they will make not all main card fights eligible. While other books make things super simple, and give the same exact boost and promotions without the bait and switch. Hopefully this helps those looking to sports bet, in short unless you play at the Casino you are doing your money a HUGE GROSS disservice by using Draftkings to bet sports their lines are super juiced compared to other sports book. Daily fantasy and casino is why they get two stars if it was just a sportsbook rating would be worse.NocriesnoliesVersion: 2.33.0

Very poor functionalityI have never gambled on games or anything so it was all new for me but I was not impressed with the app freezing frequently and a lot of times you place bets on table tennis and all the sudden the game will disappear and shortly after it will say that you have lost so I felt this was unfair because it may just be rigged. They also don’t show live scores on some of the games especially true in table tennis once again. I would not recommend this app to anyone. Be very careful draft kings is not fair with their bets when they make games disappear. They are also very poor with customer service, I emailed them about 4 times before they got back to me and only to tell me we can not help you and asking me to take screenshot of the games that are disappearing I know doesn’t make sense because how can I take a screenshot of something that has disappeared but that is why they are so unfair and very poor customer service. Find other apps to gamble I would never recommend this one to anyone. Thanks for taking the time to read this. Thank you, Millet A..DraftkingsisubfairVersion: 2.43.0

Terrible customer service. Switching booksFor the past week every time I make a bet my cash out option goes grey and stays that way until the bet is settled no matter if it’s a single bet or parlay it uses the initial cash out amount (few less dollars than the bet) and the bar stay grey then entire duration of bet no matter how the bet is going so I have reached out MULTIPLE times the past week trying to figure out what’s up. I have deleted and re downloaded the app and it brings up the same grey bar after I log back in after re download. Every time I email all I get back is the terms and conditions for cash out and that they don’t pay any compensation. 1. I never asked for compensation 2. One guy didn’t send me the same automated message and he was basically telling me I was an idiot and didn’t understand how it works. I am a VIP with DraftKings trust me I know how gambling and their app works and something is wrong with mine was just trying to get answers as to why but that is to much to ask for apparently I will be switching books and not returning to DK.Twalk269Version: 3.9.1

More like Draft Princess (sorry to any princesses out there)If you are someone that will stick with DK for a while and maybe even get into VIP status, do not expect great bonus rewards or any better assistance. They do not care how much $ you spend, overall you’re still just a number. They rope you into big contests like “Legend Series”, but you quickly realize to even win 500 DK dollars you’ll have to spend thousands just to rank in the contest. It would’ve been better if you never put the money in there in the first place. It’s so skewed in their favor that I’d argue they’re almost strictly operating off of new customers right now, because anyone that sticks around for a while sees exactly what their deal is. Trust me, this is coming from someone with experience. You will likely get lucky in the casino or Sportsbook at some point over the course of a year, but it will never outweigh what you put in, and if you have any issues, don’t expect DK to help you out with a VIP bonus that actually matters, not even a little, regardless how much money you put in..More like Draft PrincessVersion: 2.53.0

Not reliable at all, save yourself the stress and use a different appTheir deposit feature is absolute crap. I’ve had this app for 2 weeks and the deposit feature has broken down on me 4 times. My account is currently locked because money is missing from my bank account but it is not registered on my DraftKings account. This leads to my other complaint, customer service. My account has been locked for a full week, it took customer service 3 full days to respond to my initial inquiry and they have yet to respond to the info I’ve given them. I’ve also had 3 other issues I’ve tried to address to their support system and nothing has been resolved. I’ve even received generic-bot like responses from support that have had 0 relation to the issue I reported. Update: I ended up losing $3,000 dollars and customer support never responded to me. The only time I heard from customer support was 5 months after the issue when the announced my account was unlocked. I will NEVER recommend this app go use Fan Duel..ALittleBitOfEverythingListenerVersion: 3.15.0

Customer Service is awful!!You as the customer are never right! Everyone that works with their support team is never on the same page. Always get different answers to the same questions. They always look for feedback/suggestions for you to give them to make their product better and as soon as you say something, you are immediately shot down. They find a way to politely tell you that you should go f$&k off. Many things that shouldn’t even be an issue or would be common sense for them to rdit, they do not even acknowledge. For example, they should have promotions pay out instantly as soon as you complete them instead of a couple days later. However, this isn’t the case. Ive had them screw me because I never received a promotional bonus after the promotional period ended so I contacted them and they told me I didn’t participate in the promotion correctly which was total BS! Therefore, always check in with them before you play a promotion to verify if you are eligible and be VERY DESCRIPTIVE!!!.HdhdhdbdbbdbsbsbsVersion: 2.28.0

Meh...The sportsbook is ok. The juice is outrageous compared to other books. Withdraws are processed quickly The blackjack tables are an absolute joke. I’ve been playing blackjack in casinos and online for 20 years and have NEVER seen the consistency in which the dealer draws out 20’s and 21’s like it does in this app. The rate it happens is ALARMING. Took a few months off from the blackjack table. Got back on last night and again, the rate the dealer either is dealt 20 or draws to a 20 or 21 is absolutely absurd. I’m sure the response will be that the app sticks to fair gaming practices and there’s not a better chance to end up with certain outcomes over another, blah blah blah. The casino is almost as much of a joke as their customer service responses. Just stick to the sportsbook Update…figured I’d wait a few months and try the blackjack tables again. And what do you know? Absolutely no change. The casino is a scam. 14 hands in a row, blackjack, 20, or drew to a 21. It’s almost mathematically impossible this would happen. The site is a joke. Don’t let DK steal your money..Brucru8Version: 3.14.0

They will not let me have my money!For two weeks I have been contacting customer service trying to get them to unlock my account, they Will not even send a simple message back! They asked me for my ID and a utility bill, which I submitted the very first day they asked me for it. I have reached out on multiple occasions sending messages and etcetera to try to get my account to be available. Can’t deposit, withdraw, bet or nothing. I use fan duel and PointsBet without any issue what so ever. Also, the withdrawal on fan duel is MUCH QUICKER. to heck with these people that will not even give me a COURTESY response! Garbage. Update: developer responded saying they always respond as quickly as possible.... well, no they don’t. It took them almost two weeks and me messaging them 4 times a day. It was ridiculous. I’m cashing out and moving on to Bet Rivers, Fan Duel and PointsBet. Also, my account was hacked. So, they put another hold on my account. Strict identity checking policy but horrible net security. What a joke..Kuntzie13Version: 2.44.0

Account verificationYOU WILL NOT GET VERIFIED BY THIS APP. I have uploaded 17 documents and still have not been verified. Not only that, I have emailed their customer service 10 plus times and got no response. I finally got to walk to their live customer support chats in which only one out of three was helpful. The other two were rude and would not let me talk to a supervisor. I still have the messages and names of the associates. One basically told me “I can’t do anything” which is the one that would not let me talk to a supervisor, and the other basically told me tough luck and to try again in a few months. A FEW MONTHS??????? Not only will you not get verified, but when you do finally get to talk to a customer service rep they are rude and refuse to help you or tell you anything if it in-convinces them. I will be open to changing my rating if there could be something done about the problem of account verification. However, I would probably just get a “tough luck” message again..Pistol at 10 to many pointsVersion: 2.51.0

Horrible serviceDeposited $25 and draftkings decided to take $100 out of my bank. Emailed for 5 days without getting anywhere with them they just kept sending back the same email saying they are extremely busy. So I decided to file the dispute with my bank and all is well until I try to use my play plus card. It’s declined. The only money I had on the card was actually from THE SCORE BET app and not draftkings (DK only went to my bank). Well since I filed a dispute with my bank without any word back from draftkings about the extra they charged me they also put fraud onto my play+ card. So now I can’t even use the money from a completely different app because it’s linked to draftkings. Never will use either again and I’d advise nobody else does either. Or at least make sure you check what your being charged after depositing because I’m sure I’m not the only customer who was robbed and treated horribly! Best of luck go use fanduel never did me wrong!.GoooooooofffffVersion: 2.50.1

Good Luck With Customer ServiceIm from Ohio and was looking for a betting app. I downloaded this one and deposited $100 which I thought gave me $20 bonus dollars so Id have $120 but it says DK dollars which I dont understand because I cant use the app. After it took my money I tried to bet on the UFC fight 2 weeks ago and it checked my location and said IM NOT IN A STATE THE APP IS ALLOWED so I cant bet. I try to withdrawal my $100 but it says I cant withdrawal my $20 DK in this state. I emailed customer service twice and both times they emailed me $10 to bet while they reach my inquiry. They still have yet to respond 2 weeks later. My account still says $20 DK only so the $10 freebies they gave me dont exist along with my $100. Im angry and frustrated and feel like I just got scammed. Worst part is now it tells me over and over Im not in the correct state and “Depost Anyway?” pops up. Where was that the first time I tried? If anyone has any suggestions on how to get to my $100 please let me know..Buttcrack McJackVersion: 2.43.0

Has gone downhillIf you want quick withdrawals, go to BetRivers FanDuel or Betmgm. If you want actual deposit bonuses where you have to play through one time, use FanDuel or BetRivers. DraftKings use to be my favorite, but withdrawals could take a cpl days, and if you “take advantage” of a deposit bonus they offer “VIPS” you’ll have to play through it 15 times (and most of the games only count towards 10% of the amount you need, making it more like 150 times play through on their digital games). Also you have to use all the money on casino only and can’t use it on Sportsbook until you play through 15 times (actually 150 times remember). They use to offer actual promos and sports bonuses that were exciting, and although their games seems fair, trying to come out ahead when you play that many times through is nearly impossible. Use FanDuel or BetRivers for better deals, promos and bonuses that you can actually use..Js654Version: 3.20.1

Absolute garbage.I wasted so much time trying to place a bet and was unable to. Each time I resolved one problem another one popped up. First, I had to upload my drivers license because they couldn’t verify my identity and address with just my information. I received an email about 48 hours later saying that my account had been verified and I was ready to go. That was a lie, as it asked me to upload documents again when I went to log in. So I tried making a whole new account with a different email address which somehow worked, for that problem, only for it to tell me that I was in a state that I couldn’t legally bet in. I’m in Oregon and I told it I was in Oregon every step of the way, so I don’t know if it’s just wrong or if only after all of that grief will they tell me I can’t use the service in my state. I give up, I suggest you save the effort and find a service that actually works..Tigerman1212Version: 2.38.0

I loved the app until casino game started to crashI have had casino games crash in this app so many times, it’s ridiculous. I’ve been on hot streaks and it crashes. I’ve bet over $100 on roulette and it crashed mid-spin, they still took my money haha. I told support about it and they have yet to get back to me (4 days & counting). I have sent them over 10 pictures of the slots crashing 10 different times and they do nothing about it. First they tell me it was because I wasn’t connected to WiFi. I start using WiFi and the same thing keeps happening. Sent them more pictures while crashing on WiFi and they still have not answered me about it. Who knows how many bonuses, big wins, etc. I have missed out on bc of a slot game crashing after I am Hundreds of dollars in. Hey DraftKings, if you see this send me an email back please !.Ahd ekxb eVersion: 2.49.0

App is great Customer Service Not So MuchHad a friend referral issue where the referrals email address would not register, come to find out they created an account 7 years ago with fantasy draft kings, before betting was legal in Virginia. Someone relied that they would would honor the referral bonus. When the bonus didn’t hit and I reached back out, they completely retracted and said friend referral was only available to new draft liking customers across all platforms. Said they would not honor the promo after saying they would in the same email chain… Had a referral issue with Fanduel but issue was with link not working, yet their customer service was incredibly responsive. FanDuel would not respond after asking why they would retract their promise to honor the promo… App UI could use a facelift but it does for now..SportfanaticoVersion: 3.20.1

Casino games are rigged and tons of technical issuesI used to love this app until I won a few bucks. Then all of a sudden I’m playing blackjack with the same cards for 3 days. It was like the cards were never shuffled and I was on an endless loop of the same card combinations and results after cashing out half of my winnings. It was so bad I could predict what total the dealer had, when I would bust or when I could/needed to hit on 17 and not bust. I guess this feature is great if you’re Rainman but I’m just trying to have some fun. Im sure closer inspection would find this practice illegal. In addition to this, everytime I was on a streak all of a sudden my game would be disconnected. That never happens when I lost. No technical issues at all. Needless to say I cashed out my account and deleted the app. I’ll use Betmgm or Fanduel. Sports books are very common and there’s no need to continue to use this app.E bagzVersion: 3.16.0

Designed To Take Your MoneyI’ve treated this app like the casino it is. Not an avid gambler in the slightest but I dabble in roulette and blackjack. I’ve had money to spare and let me tell you....this app WILL take all your money. Now go ahead and clear the thought “this guy is just a sore loser” out of your head. Never have I EVER hit a streak on roulette....unless I’m losing. You will absolutely lose everything once it decides you’ve won enough. Same with blackjack. It’s an app, gambling online is bad enough but when it’s set up against you from the go. I’ve NEVER seen a 10-hitter of black in a row EVER. Maybe it’s just me. But I definitely feel like the games are designed to let you feel good about winning and then snatch any hopes away from you. Luckily I’ve only gambled what I don’t mind losing and what little I’ve managed to win. Just go to a real casino, at least the odds won’t be TOTALLY stacked against you.Pissy ShopperVersion: 3.1.0

Manipulative free bet schemesI would rather bet on a Fanduel where they are honest about the bonuses you will receive. I have tried both Fanduel and DraftKings and I find the odds are much better on Fanduel. Even for the exact same game. What really got me was the free bet if you lose. I lost my first bet and I was expecting to get the money back for another bet. That’s not how it works. Instead they offer to match your $500 bet which sounds like the same thing but it isn’t. They only agree to pay out the winnings. They don’t pay out the original investment. So if you bet $500 on a team that is -500. You will only receive $100 total. If you do the same thing on Fanduel you will receive $600. It is these manipulative practices that will lead me to gamble exclusively on Fanduel. Everyone should know this before attempting your ‘free bet’ as there are many undisclosed restrictions. Bettor beware!.Flyalot1234Version: 2.41.0

More negative comingThe app interface is simply not up to the level of ease that it needs to be. I’ve only used it for a few days and already I see glaring issues. 1. Adding bets to a slip for parlay bets. Once you add stuff, the slip is impossible to find or access. It’s maddening. Needs fixed ASAP or people will simply use the competition which makes this process much smoother. 2. These boosted no brainer bets are great odds and pretty much free money, but they aren’t betting properly and already several people I recommended to this app have won nothing because the odds didn’t show up. I witnessed this on someone I enrolled in person. Clicked on the boosted odds, it let you bet, but if you aren’t paying attention or your new, it didn’t activate them. The fix is completely logging out of the app and going back into it. For new users that’s going to be a complete turn off when they logon to see the won 50 cents. 3. The interface needs to be cleaned up some to avoid the clutter and make it easier to find things. Figuring out how to find certain information is buried in 4 sub menus. I’ll change my review if I see some of these issues resolved, but other then the no brainer bets right now, I see no reason to use them over their primary competitor..Lunar02020Version: 2.50.1

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