DraftKings Sportsbook & Casino Customer ServiceDraftKings

DraftKings Sportsbook & Casino Customer Service

We're currently live and accepting bets in Ohio, Maryland, Kansas, New Jersey, West Virginia, Pennsylvania, Indiana, Iowa, New Hampshire, Illinois, Colorado, Michigan, Virginia, Connecticut, Wyoming, Arizona, Tennessee, Oregon, and New York. Bet on all your favorite sports with DraftKings' legal mobile sportsbook app!

DraftKings Sportsbook gives you more ways to have skin in the game and get closer to the games you love, all on a safe and secure platform. Join DraftKings Sportsbook for FREE and you could win cash money betting on all your favorite sports online, including pro and college football betting, basketball betting, hockey betting, baseball betting, golf betting, and soccer betting — just to name a few.

We’ve also got many ways for you to bet — and win. Put your money on the line with live/in-game bets, cross-sport parlays, moneylines, round robin bets, futures, spread betting, prop bets, same game parlays and more. Or simply pick the winner in pools to win prizes.

And since we’re using the same advanced technology as our industry-leading daily fantasy sports product, you can bet with confidence knowing everything is safe and secure. Getting started and placing bets is quick and easy:
1. Download the app and create a free account.
2. Find the sport and outcome you want to bet on.
3. Place a bet and follow along to bet live in-play as the action unfolds.

Bets with DraftKings Sportsbook are not affiliated with or provided by Apple. DraftKings is a US company with headquarters in Boston, MA. DraftKings is licensed in the State of Connecticut - License OGO.000003

Privacy Policy: https://www.draftkings.com/help/privacy/us

DraftKings Casino available in CT/MI/NJ/PA/WV ONLY

Gambling Problem? Call 877-8-HOPENY/text HOPENY (467369) (NY). If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537) (CO/IL/IN/LA/MD/MI/NJ/OH/PA/TN/WV/WY), 1-800-NEXT STEP (AZ), 1-800-522-4700 (KS/NH), 888-789-7777/visit ccpg.org (CT), 1-800-BETS OFF (IA), visit OPGR.org (OR), or 1-888-532-3500 (VA). 21+ (18+ NH/WY). Physically present in AZ/CO/CT/IL/IN/IA/KS/LA(select parishes)/MD/MI/NH/NJ/NY/OH/OR/PA/TN/VA/WV/WY only. Void in ONT. Eligibility restrictions apply. See terms at draftkings.com/sportsbook.

*Must meet the minimum age and eligibility requirements and opt-in when presented with a promotion. Offers valid 1 per player. Bet $5 Win $200: New players only. Min. $5 deposit & $5 bet. $200 issued as eight (8) $25 bonus bets. Terms @ draftkings.com/sportsbook. Promo ends 2/12/23 @ 11:59PM ET.

*OH Resident Bonus Bet Offer: First-time depositors only who did not redeem new customer pre-launch offer. Min. $5 deposit & $5 bet. $200 issued as eight (8) $25 bonus bets. Promo ends 2/12/23 @ 11:59PM ET. See terms @ dkng.co/oh. All bonus bets are non-cashable, cannot be withdrawn, must be wagered 1x, and stake is not included in any winnings. Bonus bets expire 7 days (168 hours) after being awarded.

†Eilers&Krejcik (2Q22). Product Analysis: Testing, Scoring, and Ranking U.S. Sports Betting Apps.

DraftKings Sportsbook & Casino App Comments & Reviews

DraftKings Sportsbook & Casino Positive Reviews

Please Read - Tech IssuesHello - I love the way you’ve designed the app and love the SportsBook progress but I think there needs to be some more spend or focus on the engineering and functionality aspects of the app. It took me 4 times to deposit money for the first time because the app froze and I had to re-load and re sign-in. There may be customers that don’t have the patience to wait for that and you may lose those customers. App functionality is going to be so so important for establishing customer loyalty moving forward, especially in states that are just newly adopting legal gambling because this is where the majority of millennials will bet, on their iPhones. Also this is just personal opinion, but I’d consider changing the design of the App Logo. The word DraftKings is too small and the light green is not a color that stands out, especially against the backdrop of a photo or different phone background. I’d use a bolder and darker Green with white lettering and black outlining. You want the consumer to be thinking about clicking your app every time they open their iPhone..Version: 2.38.0

Good betting app, a few draw backs.The app itself is relatively slow. The profit boosts are nice and unlike anything I’ve ever seen on any other app or site. So that’s a plus. The lag on placing bets etc is a bit annoying, but it’s understandable. The UI is nice and the social hub is a huge plus and extremely underrated. Here is where my issue with DK lies: There is no withdrawal option besides a paper check. They show PayPal as an option, but it doesn’t work because PayPal doesn’t allow any transactions through any gambling sites. It also doesn’t work on Fan Duel, but Fan Duel has 5 or 6 different withdrawal options including Venmo. DK knows that you don’t want to withdraw those funds as a bettor, because you don’t want to screw up your bankroll god forbid you have a bad day, and then have to wait 5-7 business days to get your check in the mail, deposit it and then deposit the money back into your DK account. Which forces the bettor to keep the funds in the account for a much longer time. I understand the business tactic, but it legitimately drives business away from the site. I can personally survive without worrying about if I take too much out of my account. But I don’t think many people who bet on DK are happy with that..Version: 3.24.0

Money talksBeen using DK since the daily fantasy days and was quick to use them one it was legal in my state. If you spend, they will offer. By spend I mean make sure there is a comma in your bets on a weekly basis. If you don’t have that kind of bankroll don’t expect much from promos aside from $10 max bets. A win is a win but they love to limit those. Another pro tip is to never complain to customer service ever, for anything, at anytime, for any reason, no matter what, not even at all, don’t even think it it your head. I was getting boosts with a max bet of $250 or higher. The early NFL season promo of up by 7 points for an instant winner did me in. Bet the titans moneyline and they went up by 7. The bet didn’t pay as advertised. FIVE DAYS later, after 10+ e-mails, 4 requests for a phone call, and none of the above being answered, I was paid from a live support agent, which they no longer offer. Ever since then my promo offers are $10 max. Asked support how to increase my promo offers and was told “These are factors out of our control that we cannot elaborate on”. TLDR: Decent book but do not expect anything besides sub par/non existent offers/customer service unless you spend LARGE amounts of money..Version: 4.6.1

All Around Great CasinoI’ve played on just about every casino app in Jersey and Draftkings is without a doubt one of the best. There is a great selection of games to play, Always some kind of promotion going on; Differene kinds of bonuses daily; fast payouts; and if you have a host, Than you always have support at your fingertips. My host, Nathaniel, is one the of the better host that I have had over these past years, and I’ve had a lot of different host. He’s always a text away and he actually tries to help out; regardless of the problem at hand. Ontop of that, he’s fair and that’s an important characteristic in my eyes. If he can help out with a bonus or something along those Lines, he will without a doubt and when he can’t, he always explains “why”; so as a player, I always know the reasons and if I didn’t know, I learned it because he makes sure that you understand what he is saying. Either way, this is absolutely one of the best apps out there!!!.Version: 3.29.0

I get really frustrated!!!I think the app could be greater than it is now. I do have the updated app and the highest speed internet Wi-Fi but this app lags a lot. Also there is a form of deception when betting on tennis. I bet on point by point basis mostly and there are several discrepancies I have like at the beginning of a match there is no option to bet on the the first point. Also if you don’t watch carefully it will do that or put the game that’s being played below the next game. You think you are betting on game 5 but it’s actually game 6. What’s messed up is you are trying to get your bet on so fast because it’s so slow processing the bets that you don’t want to have your bet rejected. I’ve probably had 85% of my winning bets rejected due to how slow this thing works. Sometimes I can log out and log back in to get it to function better. I like being able to bet on the tennis like this because other apps are not fully like this but I just don’t like the deception look and the lagging in bet processing!!! I’ve screenshot a lot of these things and hopefully people will avoid not being deceived….Version: 3.22.1

Casino games are rigged and tons of technical issuesI used to love this app until I won a few bucks. Then all of a sudden I’m playing blackjack with the same cards for 3 days. It was like the cards were never shuffled and I was on an endless loop of the same card combinations and results after cashing out half of my winnings. It was so bad I could predict what total the dealer had, when I would bust or when I could/needed to hit on 17 and not bust. I guess this feature is great if you’re Rainman but I’m just trying to have some fun. Im sure closer inspection would find this practice illegal. In addition to this, everytime I was on a streak all of a sudden my game would be disconnected. That never happens when I lost. No technical issues at all. Needless to say I cashed out my account and deleted the app. I’ll use Betmgm or Fanduel. Sports books are very common and there’s no need to continue to use this app.Version: 3.16.0

Great app but beware.I loved this app. It feels stable so kudos to the developers. Unfortunately as a software engineer myself there are plenty of observable patterns that hints at your profile progressively and noticeably making it nearly impossible for you to have a chance of winning. For the first couple of days you will win a lot. I managed to turn $250 into $5,000. Slots machines and blackjack feel like you have a chance. This is how they get you. Then you you start loosing but not like all the time. Sort of balanced.... but then you can try the slots and hitting 100 times and getting nothing. Then it gets really bad. Bad as in blackjack giving the house 10 and aces 8-10 times in a row while you get 13s-14s and busts as you see all you money bleeding out. Then you start questioning yourself... put more and more money. Remove the app a few times and re-install... because maybe.. just maybe it was you. Down 2-3k later you are here writing a review to help others manage their expectations. Give it a shot; you will see what I mean..Version: 3.3.1

Slots keep disappearing with updates!!It seems like every update causes more and more slots in PA to disappear. I think we were up to 143 or 144 and now it’s down to 111. The casino app still had all of them a subtle until I updated today by mistake and sadly it’s down to 111 there to. I love DraftKings casino over FanDuel and I believe it’s miles ahead in the user interface and menus, but you can’t keep cutting away the slots that I love to play. Hopefully all available slots return in a future update and I’ll gladly rate 5 stars. The other day I couldn’t even do the multi-hand blackjack promo on my phone because that game is no where to be found on the app. There are so many more games/slots on the PC that used to be on the app, but have disappeared. I don’t want to continue to spend my money here if I’m just going to keep losing the ability to play the games I enjoy!!.Version: 3.1.1

Careful. Very addicting.It’s nice it’s fun I love how they gave me a free $200 in bet credits. My original goal was to just take all the Bet credits from these companies and ONLY use them to bet. Well that was working for a little bit and then I was down and then I noticed myself using some real money. Nothing much but still it’s concerning for me because I told myself I wasn’t going to do it, but the possibility of having 50-50 odds on winning a game is pretty powerful. The thing is those you never know what’s gonna happen in a game and you can lose all that money I mean I don’t have to tell you guys this. But yeah, so I with Drew, my PayPal money it took them like less than a day to process it, and I think I had it in my PayPal account the next day. So the withdrawals are fast. Overall, I honestly like the look and feel of DK over all the other apps I’ve used.Version: 4.6.1

Review for the kings of Sportsbook!!You guys are very satisfying with your promotions and free games. Especially in fantasy. Very fair too. Never had a problem when thing were out of my control and a DK fault. I was talked to with respect and we handled our situation. Casino is fun! Glad you guys came through with the poker games. Craps in other states. I dont know why it not in ours when it’s at our casinos too. Another day. I enjoy with hearing the reports from some of the winners. Keeps me striving towards enjoyment. You guys are definitely the Kings out here. I hate seeing others trying to claim that spot. Different strokes for different folks. You guys stay the same please!! Always great reviews here!! And youre fair!! It makes the games fun to play and not go broke playing responsibly. Me and my family appreciate you guys!! Stay up DK! Hope your whole team has a blessed one!!.Version: 3.15.0

Terrible siteI deposited $200 since it was “Recommended” and I would get up to $200 in bonus money. After I didn’t see the bonus kick it in and lost the $200, I didn’t see any bonus money kick in. I reached out to DK customer service to ask why. Their response was that they match the first bet win/lose. I asked why I didn’t get the $100 I bet on my first bet and I was told that I received the bonus on 8/22. I wasn’t able to deposit anything until October since cards weren’t working (at least mine wasn’t)...strange. I checked my statement and my first deposit in the Sportsbook was on 10/11. I asked them to send me a statement and they have yet to respond. SugarHouse and FanDuel honored their bonus with no issues. If DK is doing this for a bonus, I certainly don’t trust them sending me a check if I were to cash out. I suggest using a different sports app..Version: 1.3.1

Draft kingsI have used many different betting sites over the last year. Without question Draft Kings is the best. They pay out your winnings when requested quickly. Also, I placed an odds boost bet the other night on Giannis to score double double. The line was originally like -350. Draft Kings boosted it to +100. Great deal. However Giannis got hurt and didn’t finish the game. When he left the game he had half the double double hot with over 10 points. How ever he only had 8 rebounds so he left the game without completing the double double. I thought I lost the bet. The next day I received an email from DK informing me they will honor the bet and paid everyone who took the bet. So Instead if losing $25 I was pleasantly surprised and DK paid me $50. I highly recommend DK for all your sports betting. Barry.Version: 3.8.0

Pretty dope sports bookSo far it’s a pretty dope sports book, I really like the whole social aspect integrated into the app where we can post and easily tail other beta people post , my biggest issue is the app stability and that it’s kind of sluggish , also the lack of same game parlay+ , It’s coo you have SGP but It’s missing the ability to build parlays between multiple games. Or at least I haven’t found the option if it exist , also the withdraw and deposit options are kind of limited , it’s 2022 why is check even an option, at the minimum we should have cash withdraw options at a 7-11 or some other store. Lastly the line options are kind of limiting , granted the odds are better then most other sports books ie FanDuel , but that also makes it harder to win. I’m really hoping these few things are working on being implemented , I honestly think DK has the capability to be the best in the game..Version: 3.30.2

Love Draft KingsDraft Kings is the best and easiest platform for sports betting that I’ve come across. The profit boosts are amazing and the betting both before and during games is second to none. The late night casino boosts can also be quite lucrative and a lot more fun than playing meaningless, moneyless video games on my phone such as Candy Crush. I make it part of my every evening routine to check for the latest odds boosts. The same game parlay feature is also second to none. I can’t get enough. And the $450 check I will be receiving in a few days will go a long way towards paying for a new set of golf clubs I’ve been saving up for. Having gone from $50 to over $600 in winnings in just a few months making mainly $1 - $5 bets is harmless, fun, and profitable. I love me my DraftKings..Version: 3.14.0

Fix the App ASAP pleaseApp constantly freezes crashes and messes up!! Everything about draftkings sportsbook is amazing when it is working well! When it is working well they’re Way above and beyond any other sports book. The problem is is the app is only working smoothly about 30 seconds total throughout the whole day. And the rest of the time it is constantly freezing glitching and crashing. I am on the app about a total of five hours every day. Mostly because I want to check out the new lines and live betting But also because the app crashes so much I have to sign back in or refresh it for it to work properly. Please fix your bugs draft kings! I definitely still recommend this app but this needs to be corrected ASAP. Definitely use this app and deal with it for now though.Version: 2.19.0

Customer Service is an absolute jokeI’ve noticed I’m not the only person that has dealt with the ridiculous “customer service” here at DraftKings. Won’t go into details on my specific issue but there is no way to actually contact anyone in any reasonable time. I had an issue with a live prop bet and wanted to just settle the issue that wouldn’t taken 2 minutes on the phone or through a live chat. However, the only way is sending them an email on the issue in which they have ignored for multiple days (and could ignore forever) and multiple different attempts to reach out. After I finally got a response the customer service asked me for the bet receipt, which I sent but after sending the receipt the only thing they sent back is that the bet was already resolved and wouldn’t even listen to my reasoning why I was upset. I’ve used this app for a few years and I do like the app, however I live in a state that has multiple options for sports betting and it’s about time to switch away from DraftKings. Nobody to blame but yourself DK and maybe it’s time to listen to the users that your customer service is laughable on how bad it is..Version: 3.16.0

Good app, some room for improvementSo I love draftkings, it does what it says it does and then some. I have two issues that I hope they can improve on. One is the social aspect of sharing bets or parlays needs a search feature or a filter. The other, most importantly is the VPN situation. Now I understand they are strict due to location laws. But please do not outright ban me every other week over a VPN. Just deny access. Th e customer service response time is awful, takes almost a week with selfies of sensitive data to get the account reinstated. I have learned the lesson the hard way many times so it happens less now. But sometimes Nord will turn on in the background or when I turn it off it doesnt register, then my account on draftkings gets banned. So please, work on that. Other than that, great job..Version: 4.2.0

Sports Speculation A+: Fast , Efficient, Reliable , Entertaining, Useful DataThis Sportsbook app is fast and reliable. Offers same game parlay, live betting and more. Utilizing in the state of Oregon and all of the sporting events are made available. With international sports, wnba, and even rugby. All you could ask for and more with the statistics tab and social media in game app you can connect with other sports sepculators. Does not crash and is bug free. Cash out options are enticing and useful. This is the only app in Oregon for sports speculation and wagering and it is all we need. This company is publicly traded as (DKNG) and the large corporate backing financially helps the app's ability to serve its users. Tech support is there to help with any issues an the incentives are daily..Version: 4.6.1

The best of them allSlick interface, exceptional customer support..Version: 3.29.0

ReviewSo far enjoying the app keep the new games coming lots of fun. Especially social where you can talk to friends and family.Version: 4.8.0

GoodIts a good way of starting to bet if your not sure exactly what your doing.Version: 4.9.0

ExcellentI love DraftKings.Version: 4.9.0

First time betting on a sports eventI’ve never bet on a sports event before. It was pretty easy and smooth to bet on the NBA all-star skills competition and made watching it that much more interesting..Version: 4.8.0

User Friendly & FunI am new to online betting, I find DraftKings is easy to navigate, amazing diversity within site and love SGP option. The live betting options really keep you involved in the game. Makes watching sporting events that much more interesting when you are invested. Thanks DK, awesome betting site. 😎.Version: 4.8.0

Great appCould add more features for bet lines.Version: 4.8.0

It's so goodIt's so good.Version: 4.8.0

Lots of promotionsOne of the best betting apps.Version: 4.8.0

Best Sportsbook out !Awesome !.Version: 4.8.0

Great appEasy to use and good promotions.Version: 4.7.1

Great siteLots of games to choose from and great offers.Version: 4.6.1

ReviewCasino games are tough, sports betting is the way to go.Version: 4.8.0

Great!It’s amazing!.Version: 4.7.1

Great customer service and decent UIUnlike a lot of the other SB apps where live chat is automated for the most part. The customer service reps really take care of you here.Version: 4.7.1

Best sportsbookBest sports book by far. easy to use, great odds and great customer service.Version: 4.7.1

AwesomeI’ve been waiting for DraftKings to come to Ontario.Version: 4.6.1

OntariobetorWell rounded app good parlay selection aswell as bonuses.Version: 4.6.1

AwesomeMuch better than FanDuel.Version: 4.6.1

ShareholderSuch a good site I have become a shareholder. Haha.Version: 4.6.1

Top 2 option for Ontario ResidentsApp is stable and works great, interesting promotions that get credited in an accurate and timely manner, and loads of options for prop wagers. All around have had a very positive experience. One of the few Ontario regulated operators that seems to “get it”. Only critical comments are: -there is never anyone available on live chat (however email responses are pretty quick.) -In game wagering is often frozen between periods/half time..Version: 4.6.1

Great!I misread a promo and they still gave me the $10 free bet even though I technically did not qualify. Fantastic customer service, app has improved a lot since Canada release as well..Version: 4.6.1

Quick withdrawalsWas fortunate enough to hit a few winners and decided to pull some money out. First time took about 24 hours but after that I typically get my money within a couple hours via email transfer..Version: 4.6.1

JetmirStake offers a lot more money back. When ur a vip. And I just need to get used to draft king more. I have a hard time understanding those boost. But stil a 5 star..Version: 4.6.0

Incredible interface and depth of optionsLove the site, love the vast array of props. I use DK to hedge my fantasy roster fall-downs and ease the sting of my opponent’s player blow-ups - playah gets paid in real life when the make believe world goes all to hell. All in all, always a great experience..Version: 4.5.0

Amazing appEasy and very good app.Version: 4.4.0

Very good appVery good app lots of options when selecting props for various sports and the app is easy to use I would recommend to a friend!.Version: 4.4.0

ExcellentExcellent promos and service has been great!!.Version: 4.3.0

Great to play sportsbook With draftkingI have been using so many sportsbook website I think draftking is the best for me..Version: 4.3.0

👌It’s been my favourite bet app thus far.Version: 4.3.0

Favourite bookFavourite sports book to play on. Love the social component..Version: 4.3.0

My favourite sports bookDraft kings is awesome, you owe it to yourself to place your bets here..Version: 4.2.0

Good but miss the fantasy gameI like Draft kings for sports betting but why can't we play the regular draft a player game that draft kings is famous for??.Version: 4.2.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.8.0

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