DraftKings Sportsbook & Casino Customer ServiceDraftKings

DraftKings Sportsbook & Casino Customer Service

Bet on all your favorite sports with DraftKings' legal mobile sportsbook app!

We're currently live and accepting bets in Kansas, New Jersey, West Virginia, Pennsylvania, Indiana, Iowa, New Hampshire, Illinois, Colorado, Michigan, Virginia, Connecticut, Wyoming, Arizona, Tennessee, Oregon, and New York. DraftKings Sportsbook gives you more ways to have skin in the game and get closer to the games you love, all on a safe and secure platform. Join DraftKings Sportsbook for FREE and you could win cash money betting on all your favorite sports online, including pro and college football betting, basketball betting, hockey betting, baseball betting, golf betting, and soccer betting — just to name a few.


We’ve also got many ways for you to bet — and win. Put your money on the line with live/in-game bets, cross-sport parlays, moneylines, round robin bets, futures, spread betting, prop bets, same game parlays and more. Or simply pick the winner in pools to win prizes.


And since we’re using the same advanced technology as our industry-leading daily fantasy sports product, you can bet with confidence knowing everything is safe and secure.


Getting started and placing bets is quick and easy:
1. Download the app and create a free account.
2. Find the sport and outcome you want to bet on.
3. Place a bet and follow along to bet live in-play as the action unfolds.


Bets with DraftKings Sportsbook are not affiliated with or provided by Apple. DraftKings is a US company with headquarters in Boston, MA. DraftKings is licensed in the State of Connecticut - License OGO.000003

Full Terms and Conditions: https://www.draftkings.com/sportsbook
Privacy Policy: https://www.draftkings.com/help/privacy/us

If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537) (IL/IN/LA/MI/NJ/PA/WV/WY), 1-800-NEXT STEP (AZ), 1-800-522-4700 (CO/KS/NH), 888-789-7777/visit ccpg.org/chat (CT), 1-800-BETS OFF (IA), visit OPGR.org (OR), call/text TN REDLINE 1-800-889-9789 (TN), or 1-888-532-3500 (VA). 21+ (18+ NH/WY). Physically present in AZ/CO/CT/IL/IN/IA/KS/LA(select parishes)/MI/NH/NJ/NY/OR/PA/TN/VA/WV/WY only. Void in ONT. Eligibility restrictions apply. See terms at draftkings.com/sportsbook.

*To be eligible, you must meet age and eligibility requirements, and opt-in when presented with a promotion. Stepped Up SGP: 1 Stepped Up Same Game Parlay Token issued per eligible game during the 2022-2023 NFL regular season at DraftKings' discretion. Min. $1 bet. Max bet limits apply. Min. 3-leg same game parlay. Each leg must be -300 odds or longer. Total bet must be +100 odds or longer. Profit boosted each addt'l leg, up to 100% on additional winnings (10+ legs for 100% boost). Ends 1/8/23. All promo tokens issued must be applied BEFORE placing bet and expire at the start of the eligible game. Bet $5 Win $200: Valid 1 offer per player. Min. $5 deposit/wager. Invited new DraftKings customers who successfully make a $5 wager any eligible NFL pre-game money line market before the promotional period ends (runs from 09/20/22 @ 8am ET through 10/17/22 @ 11:59 PM ET) will earn $200 in free bets, in addition to any cash winnings from your original wager, once your wager settles. Free Bets issued as eight (8) $25 free bets. Free Bets are non-cashable and can not be withdrawn. Free bets must be wagered 1x and stake is not included in any returns or winnings. Free Bets expire 7 days (168 hours) after being awarded. For full T&C for each promo see https://sportsbook.draftkings.com/sportsbook.

†Eilers&Krejcik (2Q22). Product Analysis: Testing, Scoring, and Ranking U.S. Sports Betting Apps.

DraftKings Sportsbook & Casino App Comments & Reviews

DraftKings Sportsbook & Casino Positive Reviews

Please Read - Tech IssuesHello - I love the way you’ve designed the app and love the SportsBook progress but I think there needs to be some more spend or focus on the engineering and functionality aspects of the app. It took me 4 times to deposit money for the first time because the app froze and I had to re-load and re sign-in. There may be customers that don’t have the patience to wait for that and you may lose those customers. App functionality is going to be so so important for establishing customer loyalty moving forward, especially in states that are just newly adopting legal gambling because this is where the majority of millennials will bet, on their iPhones. Also this is just personal opinion, but I’d consider changing the design of the App Logo. The word DraftKings is too small and the light green is not a color that stands out, especially against the backdrop of a photo or different phone background. I’d use a bolder and darker Green with white lettering and black outlining. You want the consumer to be thinking about clicking your app every time they open their iPhone..Version: 2.38.0

Good betting app, a few draw backs.The app itself is relatively slow. The profit boosts are nice and unlike anything I’ve ever seen on any other app or site. So that’s a plus. The lag on placing bets etc is a bit annoying, but it’s understandable. The UI is nice and the social hub is a huge plus and extremely underrated. Here is where my issue with DK lies: There is no withdrawal option besides a paper check. They show PayPal as an option, but it doesn’t work because PayPal doesn’t allow any transactions through any gambling sites. It also doesn’t work on Fan Duel, but Fan Duel has 5 or 6 different withdrawal options including Venmo. DK knows that you don’t want to withdraw those funds as a bettor, because you don’t want to screw up your bankroll god forbid you have a bad day, and then have to wait 5-7 business days to get your check in the mail, deposit it and then deposit the money back into your DK account. Which forces the bettor to keep the funds in the account for a much longer time. I understand the business tactic, but it legitimately drives business away from the site. I can personally survive without worrying about if I take too much out of my account. But I don’t think many people who bet on DK are happy with that..Version: 3.24.0

All Around Great CasinoI’ve played on just about every casino app in Jersey and Draftkings is without a doubt one of the best. There is a great selection of games to play, Always some kind of promotion going on; Differene kinds of bonuses daily; fast payouts; and if you have a host, Than you always have support at your fingertips. My host, Nathaniel, is one the of the better host that I have had over these past years, and I’ve had a lot of different host. He’s always a text away and he actually tries to help out; regardless of the problem at hand. Ontop of that, he’s fair and that’s an important characteristic in my eyes. If he can help out with a bonus or something along those Lines, he will without a doubt and when he can’t, he always explains “why”; so as a player, I always know the reasons and if I didn’t know, I learned it because he makes sure that you understand what he is saying. Either way, this is absolutely one of the best apps out there!!!.Version: 3.29.0

I get really frustrated!!!I think the app could be greater than it is now. I do have the updated app and the highest speed internet Wi-Fi but this app lags a lot. Also there is a form of deception when betting on tennis. I bet on point by point basis mostly and there are several discrepancies I have like at the beginning of a match there is no option to bet on the the first point. Also if you don’t watch carefully it will do that or put the game that’s being played below the next game. You think you are betting on game 5 but it’s actually game 6. What’s messed up is you are trying to get your bet on so fast because it’s so slow processing the bets that you don’t want to have your bet rejected. I’ve probably had 85% of my winning bets rejected due to how slow this thing works. Sometimes I can log out and log back in to get it to function better. I like being able to bet on the tennis like this because other apps are not fully like this but I just don’t like the deception look and the lagging in bet processing!!! I’ve screenshot a lot of these things and hopefully people will avoid not being deceived….Version: 3.22.1

Casino games are rigged and tons of technical issuesI used to love this app until I won a few bucks. Then all of a sudden I’m playing blackjack with the same cards for 3 days. It was like the cards were never shuffled and I was on an endless loop of the same card combinations and results after cashing out half of my winnings. It was so bad I could predict what total the dealer had, when I would bust or when I could/needed to hit on 17 and not bust. I guess this feature is great if you’re Rainman but I’m just trying to have some fun. Im sure closer inspection would find this practice illegal. In addition to this, everytime I was on a streak all of a sudden my game would be disconnected. That never happens when I lost. No technical issues at all. Needless to say I cashed out my account and deleted the app. I’ll use Betmgm or Fanduel. Sports books are very common and there’s no need to continue to use this app.Version: 3.16.0

Great app but beware.I loved this app. It feels stable so kudos to the developers. Unfortunately as a software engineer myself there are plenty of observable patterns that hints at your profile progressively and noticeably making it nearly impossible for you to have a chance of winning. For the first couple of days you will win a lot. I managed to turn $250 into $5,000. Slots machines and blackjack feel like you have a chance. This is how they get you. Then you you start loosing but not like all the time. Sort of balanced.... but then you can try the slots and hitting 100 times and getting nothing. Then it gets really bad. Bad as in blackjack giving the house 10 and aces 8-10 times in a row while you get 13s-14s and busts as you see all you money bleeding out. Then you start questioning yourself... put more and more money. Remove the app a few times and re-install... because maybe.. just maybe it was you. Down 2-3k later you are here writing a review to help others manage their expectations. Give it a shot; you will see what I mean..Version: 3.3.1

Slots keep disappearing with updates!!It seems like every update causes more and more slots in PA to disappear. I think we were up to 143 or 144 and now it’s down to 111. The casino app still had all of them a subtle until I updated today by mistake and sadly it’s down to 111 there to. I love DraftKings casino over FanDuel and I believe it’s miles ahead in the user interface and menus, but you can’t keep cutting away the slots that I love to play. Hopefully all available slots return in a future update and I’ll gladly rate 5 stars. The other day I couldn’t even do the multi-hand blackjack promo on my phone because that game is no where to be found on the app. There are so many more games/slots on the PC that used to be on the app, but have disappeared. I don’t want to continue to spend my money here if I’m just going to keep losing the ability to play the games I enjoy!!.Version: 3.1.1

Has a few annoying features, but overall decentThe lines offered on major games are very fair and comparable to what you’d find anywhere else. Also, you will probably not run into issues with wagers being too low or too high in most cases. If you want to bet $150 on the eagles to win or just $1 on Travis Fulham to score the first TD, you’ll be able to. My main complaint: the app encourages problematic gambling behavior and it’s a bit easier than you think to spend more time and or more money than you want. There are always promo offers, and in some cases more than one promo running simultaneously. When you request a withdrawal it is usually processed within a few days, but unfortunately there is the option to cancel pending withdrawals before they are processed. If you don’t have good self control, you may find this to be incredibly annoying as you can watch a $200 payout turn into nothing. One workaround is to request a withdrawal, then use the responsible gambling options to block yourself for a few days to ensure that you get your funds before you’re allowed to wager again. I prefer FanDuel for this very reason because once you request a withdrawal there, there is no way to undo the process. I urge anyone who uses DK to be aware of their gambling habits and to limit their play and not let it get in the way of work or relationships or other important things in life..Version: 2.47.0

Review for the kings of Sportsbook!!You guys are very satisfying with your promotions and free games. Especially in fantasy. Very fair too. Never had a problem when thing were out of my control and a DK fault. I was talked to with respect and we handled our situation. Casino is fun! Glad you guys came through with the poker games. Craps in other states. I dont know why it not in ours when it’s at our casinos too. Another day. I enjoy with hearing the reports from some of the winners. Keeps me striving towards enjoyment. You guys are definitely the Kings out here. I hate seeing others trying to claim that spot. Different strokes for different folks. You guys stay the same please!! Always great reviews here!! And youre fair!! It makes the games fun to play and not go broke playing responsibly. Me and my family appreciate you guys!! Stay up DK! Hope your whole team has a blessed one!!.Version: 3.15.0

Terrible siteI deposited $200 since it was “Recommended” and I would get up to $200 in bonus money. After I didn’t see the bonus kick it in and lost the $200, I didn’t see any bonus money kick in. I reached out to DK customer service to ask why. Their response was that they match the first bet win/lose. I asked why I didn’t get the $100 I bet on my first bet and I was told that I received the bonus on 8/22. I wasn’t able to deposit anything until October since cards weren’t working (at least mine wasn’t)...strange. I checked my statement and my first deposit in the Sportsbook was on 10/11. I asked them to send me a statement and they have yet to respond. SugarHouse and FanDuel honored their bonus with no issues. If DK is doing this for a bonus, I certainly don’t trust them sending me a check if I were to cash out. I suggest using a different sports app..Version: 1.3.1

Great casino! My personal favorite!I love ❤️ draftkings! You can’t make everyone happy 24/7 & expect to be able to make a profit, so theres always going to be complaints & at times thru out the last 3 yrs ive been w them, ive had a few i shared w them at times, but without a doubt ( and ive used every casino app in PA, many times) theyre the best w random surprise bonuses ( at times extremely generous), customer service, they make u feel like a priority , ask & take consideration in your opinions, always improving from hardly any games 3 yrs ago to an unbelievably striving n the best casino today, and theres def a good reason for that! Always improving! Last great one ive noticed is almost instant withdrawals! Everyone should give them a fair chance, I doubt you will be disappointed! I know im def a lifetime customer!.Version: 3.28.1

Draft kingsI have used many different betting sites over the last year. Without question Draft Kings is the best. They pay out your winnings when requested quickly. Also, I placed an odds boost bet the other night on Giannis to score double double. The line was originally like -350. Draft Kings boosted it to +100. Great deal. However Giannis got hurt and didn’t finish the game. When he left the game he had half the double double hot with over 10 points. How ever he only had 8 rebounds so he left the game without completing the double double. I thought I lost the bet. The next day I received an email from DK informing me they will honor the bet and paid everyone who took the bet. So Instead if losing $25 I was pleasantly surprised and DK paid me $50. I highly recommend DK for all your sports betting. Barry.Version: 3.8.0

Pretty dope sports bookSo far it’s a pretty dope sports book, I really like the whole social aspect integrated into the app where we can post and easily tail other beta people post , my biggest issue is the app stability and that it’s kind of sluggish , also the lack of same game parlay+ , It’s coo you have SGP but It’s missing the ability to build parlays between multiple games. Or at least I haven’t found the option if it exist , also the withdraw and deposit options are kind of limited , it’s 2022 why is check even an option, at the minimum we should have cash withdraw options at a 7-11 or some other store. Lastly the line options are kind of limiting , granted the odds are better then most other sports books ie FanDuel , but that also makes it harder to win. I’m really hoping these few things are working on being implemented , I honestly think DK has the capability to be the best in the game..Version: 3.30.2

Fix the App ASAP pleaseApp constantly freezes crashes and messes up!! Everything about draftkings sportsbook is amazing when it is working well! When it is working well they’re Way above and beyond any other sports book. The problem is is the app is only working smoothly about 30 seconds total throughout the whole day. And the rest of the time it is constantly freezing glitching and crashing. I am on the app about a total of five hours every day. Mostly because I want to check out the new lines and live betting But also because the app crashes so much I have to sign back in or refresh it for it to work properly. Please fix your bugs draft kings! I definitely still recommend this app but this needs to be corrected ASAP. Definitely use this app and deal with it for now though.Version: 2.19.0

Love Draft KingsDraft Kings is the best and easiest platform for sports betting that I’ve come across. The profit boosts are amazing and the betting both before and during games is second to none. The late night casino boosts can also be quite lucrative and a lot more fun than playing meaningless, moneyless video games on my phone such as Candy Crush. I make it part of my every evening routine to check for the latest odds boosts. The same game parlay feature is also second to none. I can’t get enough. And the $450 check I will be receiving in a few days will go a long way towards paying for a new set of golf clubs I’ve been saving up for. Having gone from $50 to over $600 in winnings in just a few months making mainly $1 - $5 bets is harmless, fun, and profitable. I love me my DraftKings..Version: 3.14.0

Customer Service is an absolute jokeI’ve noticed I’m not the only person that has dealt with the ridiculous “customer service” here at DraftKings. Won’t go into details on my specific issue but there is no way to actually contact anyone in any reasonable time. I had an issue with a live prop bet and wanted to just settle the issue that wouldn’t taken 2 minutes on the phone or through a live chat. However, the only way is sending them an email on the issue in which they have ignored for multiple days (and could ignore forever) and multiple different attempts to reach out. After I finally got a response the customer service asked me for the bet receipt, which I sent but after sending the receipt the only thing they sent back is that the bet was already resolved and wouldn’t even listen to my reasoning why I was upset. I’ve used this app for a few years and I do like the app, however I live in a state that has multiple options for sports betting and it’s about time to switch away from DraftKings. Nobody to blame but yourself DK and maybe it’s time to listen to the users that your customer service is laughable on how bad it is..Version: 3.16.0

Sports Speculation A+: Fast , Efficient, Reliable , Entertaining, Useful DataThis Sportsbook app is fast and reliable. Offers same game parlay, live betting and more. Utilizing in the state of Oregon and all of the sporting events are made available. With international sports, wnba, and even rugby. All you could ask for and more with the statistics tab and social media in game app you can connect with other sports sepculators. Does not crash and is bug free. Cash out options are enticing and useful. This is the only app in Oregon for sports speculation and wagering and it is all we need. This company is publicly traded as (DKNG) and the large corporate backing financially helps the app's ability to serve its users. Tech support is there to help with any issues an the incentives are daily..Version: 3.28.1

Still my only SportsbookI have been a Draft Kings user since the Super Bowl 54. My experience with your site has been great. Your promotions are excellent and give a novice bettor, like myself, a chance to get his feet wet while limiting risk. Recently I did have a small issue wagering and reached out to your customer service. I feel my questions were answered robotically which is strange because in the past, when I had wagering questions they were answered appropriately. I do understand I am a very low level gambler, even conservative, but I utilize Draft Kings to test my betting instincts before making wagers. I think your App is excellent and I still have not entered any other sports betting website despite some nice promotions(Fan Duel, William Hill etc.). I’d give you 4 and 3/4 stars if it was offered..Version: 3.15.0

The best of them allSlick interface, exceptional customer support..Version: 3.29.0

GreatFantastic app.Version: 4.0.0

Mkv0880Happy to have you in Ontario great online support thanks.Version: 4.0.0

SurveyJust joined a week ago and love all aspects of draft kings.Version: 4.0.0

Dk serviceFantastic service withdrawals and deposits very accessible and fast very great service !.Version: 4.0.0

Great!Easy to use and would highly recommend!.Version: 4.0.0

5 starAmazing app.Version: 4.0.0

Best SportsbookGotta give it up to DraftKings they clearly want your business and they don’t cheap out!!! I’ve used several books and it’s just your deposit back… DraftKings gives your deposit back plus 200 for making a 5$ bet which is unheard of plus the 100$ referral!! No other book is doing this so jump on while you can my fellow gamblers cause I don’t know how much longer this will last.Version: 4.0.0

Best Canadian appBest app for parlay boosters and promotions!.Version: 4.0.0

Great appAmazing.Version: 4.0.0

Great app enjoy a lotLove it 5stars.Version: 4.0.0

Great siteAwesome.Version: 4.0.0

ExcellentSuch an easy interace , start betting - start winning!.Version: 3.36.1

Great appVery easy to use and secure.Version: 4.0.0

Love itAmazing experience.Version: 4.0.0

AmaZing appLove using drafts king great promos and easy to sue.Version: 3.36.1

Dk reviewBest betting app for promos and very quick withdrawal times.Version: 3.36.1

Draft Kings CanadaI love this app for Sports betting lots bonuses and boosts to enchance your betting experience..Version: 3.36.1

It’s greatGood work.Version: 3.36.1

Instant Money TransferI love this, unlikely other apps take weeks to transfer money, DraftKings transfer money in seconds to paypal account even they say 3-5 days processing time..Version: 3.36.1

I enjoy using DK .Personally it’s easier to use but I feel like the only problem is that we be withdraw take a little long.Version: 3.35.0

Draft KingsMy whole family loves Draft Kings casino is great and sports book is great unfortunately the Ontario OLG has banned your Draft King fantasy my family and friends looked so forward to playing and betting on the NFL every week the Classic and the showdowns and tiers being the only province in Canada that is banned from playing it is just such a let down we enjoyed playing it for years watching Football won’t be the same that’s for sure hope you keep trying to talk with them and convince them to change their stance in this we play the OLG pools every week as well and playing your Fantasy games took nothing away from them we won’t be spending any more or any less with them because they took it away not sure what their logic is by taking it away if anything I will now spend less with OLG and use your sport book instead.Version: 3.34.0

A must have sportsbookWith sports betting becoming legal in Ontario DraftKings is a book everyone should have. They offer some of the best promos in the business and have a clean, responsive app..Version: 3.34.0

Great betting appEasy to use. Great boosts and odds/spreads are decent. One of the best betting apps out there - highly recommend Referral program is the best.Version: 3.34.0

Excellent appThis app is excellent for me because I don’t bet high and the odds are very good.Version: 3.33.0

Sports good-casino badSportsbook is excellent and great promotions but the casino doesnt pay..Version: 3.34.0

Great to play sportsbook With draftkingI have been using so many sportsbook website I think draftking is the best for me..Version: 3.32.0

SportsbookReally loving the app and all the different specials they do to bet on just wish it was easier to withdrawal your winnings.Version: 3.31.0

Great app!Solid UI, easy to use, really good promos! Overall a very good app.Version: 3.32.0

Great offers and love the appI use a few bet sites. Draft kings is my number one with cash outs and great offers and superior odds. App is clean looking and easy to use..Version: 3.31.0

No drafts in OntarioWant to see the daily and season drafts come back to Ontario. Don’t care much about single game betting. Daily drafts way more important to me..Version: 3.31.0

DepositGreat app to use but needs way more deposit options.Version: 3.31.0

ExcellentGreat app and promos.Version: 3.31.0

BestGreat.Version: 3.31.0

10/10Great app.Version: 3.31.0

Recommend!Great app! Super user friendly, great boosts and great options for SGP and alternative lines!.Version: 3.31.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.0.0


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