DraftKings Sportsbook & Casino Customer ServiceDraftKings

DraftKings Sportsbook & Casino Customer Service

Bet on all your favorite sports with DraftKings' legal mobile sportsbook app! We're currently live and accepting bets in New Jersey, West Virginia, Pennsylvania, Indiana, Iowa, New Hampshire, Illinois, Colorado, Michigan, Virginia, Connecticut, Wyoming, Arizona, Tennessee, Oregon, and New York. DraftKings Sportsbook gives you more ways to have skin in the game and get closer to the games you love, all on a safe and secure platform. Join DraftKings Sportsbook for FREE and win cash money betting on all your favorite sports online, including pro and college football betting, basketball betting, hockey betting, baseball betting, golf betting, and soccer betting — just to name a few.

We’ve also got many ways for you to bet — and win. Put your money on the line with live/in-game bets, cross-sport parlays, moneylines, round robin bets, futures, spread betting, prop bets, same game parlays and more. Or simply pick the winner in pools to win prizes.

And since we’re using the same advanced technology as our industry-leading daily fantasy sports product, you can bet with confidence knowing everything is safe and secure.

Getting started and placing bets is quick and easy:
1. Download the app and create a free account.
2. Find the sport and outcome you want to bet on.
3. Place a bet and follow along to bet live in-play as the action unfolds.

Bets with DraftKings Sportsbook are not affiliated with or provided by Apple. DraftKings is a US company with headquarters in Boston, MA. DraftKings is licensed in the State of Connecticut - License OGO.000003

Full Terms and Conditions: https://www.draftkings.com/sportsbook
Privacy Policy: https://www.draftkings.com/help/privacy/us

If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537) (IL). Gambling problem? Call 1-800-GAMBLER (NJ/MI/WV/PA/VA/WY), 1-800-9-WITH-IT (IN), 1-800-522-4700 (CO/NH), 1-800-BETS OFF (IA), TN REDLINE: 800-889-9789 (TN), 888-789-7777/visit ccpg.org/chat. (CT), 1-800-NEXT STEP (AZ), or 1-877-8-HOPENY (NY) or text HOPENY (467369). Visit OPGR.org (OR). Lottery games are based on chance and should be played for entertainment, not investment purposes. 21+. AZ/CO/CT/IL/IN/IA/OR/MI/NH/NJ/NY/PA/TN/VA/WV/WY only.

*A customer’s first deposit (min. $5) qualifies the user to receive up to $1,000 in bonus funds in the form of site credits that can only be used on DraftKings. Bonus amount is equal to 20% of that deposit amount, not to exceed $1,000 (the user must deposit $5,000 to be eligible to receive the maximum possible bonus amount of $1,000). Bonus funds will be awarded to the user according to the following play-through requirement: for every $25 played on DraftKings in DFS/Sportsbook/Casino, the user will receive $1 in bonus funds released into their player account (e.g., a $5,000 deposit requires a user to play through a cumulative total of $25,000 in daily fantasy contests, sportsbook (-300 odds or longer), casino products, or any combination thereof to receive the maximum possible bonus amount of $1,000). The play-through requirement must be met 90 days from the date of first deposit to receive maximum bonus. After such date, you are ineligible to earn any additional bonus funds as part of this promotion. Customers who previously made a deposit on DraftKings are ineligible for this promotion. Limit one (1) deposit bonus per user. Promo ends 4/15/2022.

DraftKings Sportsbook & Casino App Comments & Reviews

DraftKings Sportsbook & Casino Positive Reviews

Review for the kings of Sportsbook!!You guys are very satisfying with your promotions and free games. Especially in fantasy. Very fair too. Never had a problem when thing were out of my control and a DK fault. I was talked to with respect and we handled our situation. Casino is fun! Glad you guys came through with the poker games. Craps in other states. I dont know why it not in ours when it’s at our casinos too. Another day. I enjoy with hearing the reports from some of the winners. Keeps me striving towards enjoyment. You guys are definitely the Kings out here. I hate seeing others trying to claim that spot. Different strokes for different folks. You guys stay the same please!! Always great reviews here!! And youre fair!! It makes the games fun to play and not go broke playing responsibly. Me and my family appreciate you guys!! Stay up DK! Hope your whole team has a blessed one!!.Version: 3.15.0

Underwhelming for a major applicationAs a software engineer, I understandably have a lot of criticism for this application. First off, the DraftKings real-time sports data and odds API is considerably slower than its major competitor’s, FanDuel. On average, DraftKings takes 6-8 times longer to submit a bet than FanDuel. This, obviously, occurs at the expense of the bettor. The application also freezes quite a bit and fails to settle bets within a normal time frame (approximate 4-5 times longer than FanDuel), which also occurs at the expense of the bettor. Sometimes DraftKings won’t settle a bet that for over a day, even when the outcome of the sports event has been verified. Lastly, DraftKings experiences outages significantly more frequently than FanDuel, at a rate of 3-4 times more than its competitor. The data I’ve provided has been collected over a period of 2 months, which honestly does not look good for DraftKings. On the bright side, I do appreciate the extensive range of promotions that DraftKings has to offer, which is much more than what FanDuel has under its belt. I also enjoy the broader range and variety of bets that can be placed using DraftKings. Overall, this application has the potential to be much better, but at the moment it’s pretty garbage minus the promotions..Version: 3.23.0

Please Read - Tech IssuesHello - I love the way you’ve designed the app and love the SportsBook progress but I think there needs to be some more spend or focus on the engineering and functionality aspects of the app. It took me 4 times to deposit money for the first time because the app froze and I had to re-load and re sign-in. There may be customers that don’t have the patience to wait for that and you may lose those customers. App functionality is going to be so so important for establishing customer loyalty moving forward, especially in states that are just newly adopting legal gambling because this is where the majority of millennials will bet, on their iPhones. Also this is just personal opinion, but I’d consider changing the design of the App Logo. The word DraftKings is too small and the light green is not a color that stands out, especially against the backdrop of a photo or different phone background. I’d use a bolder and darker Green with white lettering and black outlining. You want the consumer to be thinking about clicking your app every time they open their iPhone..Version: 2.38.0

I get really frustrated!!!I think the app could be greater than it is now. I do have the updated app and the highest speed internet Wi-Fi but this app lags a lot. Also there is a form of deception when betting on tennis. I bet on point by point basis mostly and there are several discrepancies I have like at the beginning of a match there is no option to bet on the the first point. Also if you don’t watch carefully it will do that or put the game that’s being played below the next game. You think you are betting on game 5 but it’s actually game 6. What’s messed up is you are trying to get your bet on so fast because it’s so slow processing the bets that you don’t want to have your bet rejected. I’ve probably had 85% of my winning bets rejected due to how slow this thing works. Sometimes I can log out and log back in to get it to function better. I like being able to bet on the tennis like this because other apps are not fully like this but I just don’t like the deception look and the lagging in bet processing!!! I’ve screenshot a lot of these things and hopefully people will avoid not being deceived….Version: 3.22.1

Great app but beware.I loved this app. It feels stable so kudos to the developers. Unfortunately as a software engineer myself there are plenty of observable patterns that hints at your profile progressively and noticeably making it nearly impossible for you to have a chance of winning. For the first couple of days you will win a lot. I managed to turn $250 into $5,000. Slots machines and blackjack feel like you have a chance. This is how they get you. Then you you start loosing but not like all the time. Sort of balanced.... but then you can try the slots and hitting 100 times and getting nothing. Then it gets really bad. Bad as in blackjack giving the house 10 and aces 8-10 times in a row while you get 13s-14s and busts as you see all you money bleeding out. Then you start questioning yourself... put more and more money. Remove the app a few times and re-install... because maybe.. just maybe it was you. Down 2-3k later you are here writing a review to help others manage their expectations. Give it a shot; you will see what I mean..Version: 3.3.1

Has a few annoying features, but overall decentThe lines offered on major games are very fair and comparable to what you’d find anywhere else. Also, you will probably not run into issues with wagers being too low or too high in most cases. If you want to bet $150 on the eagles to win or just $1 on Travis Fulham to score the first TD, you’ll be able to. My main complaint: the app encourages problematic gambling behavior and it’s a bit easier than you think to spend more time and or more money than you want. There are always promo offers, and in some cases more than one promo running simultaneously. When you request a withdrawal it is usually processed within a few days, but unfortunately there is the option to cancel pending withdrawals before they are processed. If you don’t have good self control, you may find this to be incredibly annoying as you can watch a $200 payout turn into nothing. One workaround is to request a withdrawal, then use the responsible gambling options to block yourself for a few days to ensure that you get your funds before you’re allowed to wager again. I prefer FanDuel for this very reason because once you request a withdrawal there, there is no way to undo the process. I urge anyone who uses DK to be aware of their gambling habits and to limit their play and not let it get in the way of work or relationships or other important things in life..Version: 2.47.0

Terrible siteI deposited $200 since it was “Recommended” and I would get up to $200 in bonus money. After I didn’t see the bonus kick it in and lost the $200, I didn’t see any bonus money kick in. I reached out to DK customer service to ask why. Their response was that they match the first bet win/lose. I asked why I didn’t get the $100 I bet on my first bet and I was told that I received the bonus on 8/22. I wasn’t able to deposit anything until October since cards weren’t working (at least mine wasn’t)...strange. I checked my statement and my first deposit in the Sportsbook was on 10/11. I asked them to send me a statement and they have yet to respond. SugarHouse and FanDuel honored their bonus with no issues. If DK is doing this for a bonus, I certainly don’t trust them sending me a check if I were to cash out. I suggest using a different sports app..Version: 1.3.1

Draft kingsI have used many different betting sites over the last year. Without question Draft Kings is the best. They pay out your winnings when requested quickly. Also, I placed an odds boost bet the other night on Giannis to score double double. The line was originally like -350. Draft Kings boosted it to +100. Great deal. However Giannis got hurt and didn’t finish the game. When he left the game he had half the double double hot with over 10 points. How ever he only had 8 rebounds so he left the game without completing the double double. I thought I lost the bet. The next day I received an email from DK informing me they will honor the bet and paid everyone who took the bet. So Instead if losing $25 I was pleasantly surprised and DK paid me $50. I highly recommend DK for all your sports betting. Barry.Version: 3.8.0

Love Draft KingsDraft Kings is the best and easiest platform for sports betting that I’ve come across. The profit boosts are amazing and the betting both before and during games is second to none. The late night casino boosts can also be quite lucrative and a lot more fun than playing meaningless, moneyless video games on my phone such as Candy Crush. I make it part of my every evening routine to check for the latest odds boosts. The same game parlay feature is also second to none. I can’t get enough. And the $450 check I will be receiving in a few days will go a long way towards paying for a new set of golf clubs I’ve been saving up for. Having gone from $50 to over $600 in winnings in just a few months making mainly $1 - $5 bets is harmless, fun, and profitable. I love me my DraftKings..Version: 3.14.0

Fix the App ASAP pleaseApp constantly freezes crashes and messes up!! Everything about draftkings sportsbook is amazing when it is working well! When it is working well they’re Way above and beyond any other sports book. The problem is is the app is only working smoothly about 30 seconds total throughout the whole day. And the rest of the time it is constantly freezing glitching and crashing. I am on the app about a total of five hours every day. Mostly because I want to check out the new lines and live betting But also because the app crashes so much I have to sign back in or refresh it for it to work properly. Please fix your bugs draft kings! I definitely still recommend this app but this needs to be corrected ASAP. Definitely use this app and deal with it for now though.Version: 2.19.0

In Head to Head Competition DK proves ClassicI’m a daily player who bets $1 to $5 games and by no means am I a whale but DK treated me like one. Timely, efficient and with words that leave you w a smile, DK CONTINUES TO AMAZE ME A few years back I chose DK over its closest competitor and I’ve never looked back. I judge companies on two things. The customer support pipeline and the ability to address my concerns w out a war of words or drone policies that come off as a way to exclude instead of include the player’s voice into rendering their decision on things like refunds or technical difficulties. Sometimes I even receive FREE TICKETS for a non financial mishap. Everyone’s time is precious and DK staff don’t waste it w cookie cutter long winded emails. They make u feel like you’re the only one playing..Version: 2.28.0

Slots keep disappearing with updates!!It seems like every update causes more and more slots in PA to disappear. I think we were up to 143 or 144 and now it’s down to 111. The casino app still had all of them a subtle until I updated today by mistake and sadly it’s down to 111 there to. I love DraftKings casino over FanDuel and I believe it’s miles ahead in the user interface and menus, but you can’t keep cutting away the slots that I love to play. Hopefully all available slots return in a future update and I’ll gladly rate 5 stars. The other day I couldn’t even do the multi-hand blackjack promo on my phone because that game is no where to be found on the app. There are so many more games/slots on the PC that used to be on the app, but have disappeared. I don’t want to continue to spend my money here if I’m just going to keep losing the ability to play the games I enjoy!!.Version: 3.1.1

Still my only SportsbookI have been a Draft Kings user since the Super Bowl 54. My experience with your site has been great. Your promotions are excellent and give a novice bettor, like myself, a chance to get his feet wet while limiting risk. Recently I did have a small issue wagering and reached out to your customer service. I feel my questions were answered robotically which is strange because in the past, when I had wagering questions they were answered appropriately. I do understand I am a very low level gambler, even conservative, but I utilize Draft Kings to test my betting instincts before making wagers. I think your App is excellent and I still have not entered any other sports betting website despite some nice promotions(Fan Duel, William Hill etc.). I’d give you 4 and 3/4 stars if it was offered..Version: 3.15.0

Draft Kings needs to assist meI’m new to Draft Kings. I placed a bet on the Boost Game promotion, which gives me 100-1 odds on a $1 bet on an NFL game of my choice. I then pressed “cash out”, which I thought was authorizing my cash account balance to be reduced by the amount of the bet. Now I am being told that “cash out” means I canceled the bet entirely. I have tried to go back in and re-place my Boost bet again, but it is no longer giving me the 100-1 odds. I feel like Draft Kings should rectify this for me. Yes, I made a mistake, but the site never warned me I was about to cancel a bet. I have requested help, we will see if they are willing to work with me. If not, it will leave a very bad impression with me..Version: 2.50.0

ReviewHad a few problems using some of the promos and was given 4 $25 free plays. Had fun with it but the customer service was very good all agents were professional and quick with returning e mails. Will def refer some friends and family. I’ll be depositing again this Friday. Haven’t had many issues since the one listed here. Very easy to maneuver and haven’t had any website issues. I’m mainly a sports bettor but have played a little black jack. But I feel the blackjack process at times the dealer pulls 21 more often than I have ever played live in my entire life. My experience here on the site def would not lead me to play blackjack on any site..Version: 3.23.0

FixedDo NOT play the blackjack. How the gaming commission (if this is even in play) hasn’t come down on this site is beyond me. 90% of the time the dealer’s first card will be a 10 value. If you get a 20, they’ll get 20. If your first card is a bust card you have absolutely no chance of winning because 10’s come up 90% of the time, but you have to pull unless you want to sit on a 13 against the dealers face card. If you try to pull a card you will busy by getting a 10. The first time you play you will likely win and then you’ll never win again. I’ve gone entire hands and not ever drawn a 4, 5, 6, 7. Completely fixed. I wish I could report them but I’m not sure to who or where.Version: 3.17.0

Casino is a jokeThe app is great for the fact everything is connected from one site and all your money is able to be used on all there apps. However, the casino is terrible. Winning is almost impossible. I’ve played so many of their slot and table games. None of them pay out fairly. The odds of you winning if you play consistently next to zero. If you go to a regular casino and play the chances are good you will have success. It’s also just them with the issue. All the other apps/sites do pay out fairly. Perfect example... played roulette and 11 reds came up in a row. That’s impossible. Please fix these issues. You’re virtual games shouldn’t be available to play. You’re stealing people’s money. Winning should be a part of this process as well..Version: 3.1.1

Sports bookI really must say, I believe draft kings sports-book has outdone itself nicely... I am extremely impressed with how robust and detailed it is. Never mind how simple it is to use. You’ve got lines on almost everything live which is unheard of. It is truly like a bettors paradise.!! I’m further impressed how the balances unified with the draft book which really makes it good to use funds from one location. I am very big on alternate lines such as expanded totals on soccer and you cover that extremely well. I’m sure there’s a few things that we can improve our overall this seems on touchable as far is feature functionality and total ease-of-use. Finally, the availability of depositing money in small increments and the use of the money from draft kings as mentioned is awesome. You should do really well with everyone since it’s so easy to put a bet and not requiring such a large overhead do so OR a Significant amount of time to do so. Great job so far. I look forward to using it and providing you more detailed feedback when need be. Best regards, Giacomo Fasano.Version: 1.1.0

Great with one small complaintThe DraftKings Sportsbook App makes it extremely easy to find the games you want to bet on, keeping you updated with possible free bet opportunities and promotions. Also they have a wide amount of choices when it comes to the type of bet you would like to place and make it extremely easy to deposit and withdraw money from your account. The one fault I have with the app it might be just be because they’re not allowed to post the odds yet, is for some sports like the NBA and College Basketball the next day games don’t become available till late the night before or the day of the game. It’s not enough to not use the app but a minor inconvenience if you want to put the bet in a day of ahead of the game..Version: 2.28.0

Solid first choiceI live in Illinois and DK is by far the best being offered here. Great interface, easy to find games, fair spreads (I have one other to compare), nice promos once you’re active and they have a generous bad beat rebate that they deliver on a few times per season (like the ravens safety vs browns). The competition have clunky apps that I had a hard time even signing up on. I haven’t ever cashed out my account so no experience with that and I didn’t sign up thinking the initial promos were free money (most any book has a rollover requirement). People that think money is being given away that you immediately cash out shouldn’t be gambling..Version: 2.48.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.24.0

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