First Aid: American Red Cross Customer Service

Thorough this app I could learn what I have to do in emergency situations. Every people have possibility of facing the emergency situation in their own life or someone else's while we are living. So when we know what we have to do in emergency situations we can save more lives. This app is the first step for make it possible. I installed this app several years ago. At that time there was no quiz section but these days it has. The quiz section is really helpful. Through quiz I could assessed not only my knowledge was right but also corrected wrong knowledges previously I had and got some new informations. I strongly recommend this excellent app for everyone.

Great app, but I don’t use it to learn because it always has a button no matter what page your on that tapping it instantly calls 911. I think this is a good idea, but they should add a setting to turn it off because a misclick or scrolling at the bottom of the screen could lead to a fine for false calling 911. I love how this app is ad free. Doesn’t cost one penny. Everyone should have the Red Cross first aid app and the Red Cross emergency app.

I was just checking out the app, and it looks like a good chunk of it is accessible. But, in the quizzes there is one area where it is not. It’s the quiz that talks about what to do if someone is bleeding. Three out of the four questions and answers are accessible. But, number two is not. How do you expect a blind person to be able to be able to touch the spot where you put a tourniquet. Come on! You’re the American Red cross. You should be able to get this right. If this gets fixed I will fix my reading.

This app has potentially life saving information and I believe everyone should have access to it at all times. It is made well, user friendly, and has clear directions for every possible life threatening situation (for you, children, and your pets). It is literally the best.

I really like having this mobile first aid app. It's easy to read and access. I wish the quizzes were longer and more thorough and I'd like the answers to be more challenging. For example, anaphylactic shock does not mean a person is excited about a sale. Obviously. I'd rather the questions and answers be more legit.

Great app, tons of info, well organized, but would be so much more useful if it had a widget. Something people could access immediately from the lock screen. If the app is buried on page four, people are going to waste valuable time searching for it. I tried to submit this idea to the developer, but the App Support link goes to a 404 error.

This is a great app for safety information however the "give care" section with step by step instructions on first aid care is missing the pictures and just has large gray rectangles interrupting the steps where pictures would be- unfortunately quite confusing, especially in an emergency.

For the most part the app is good and informational. But two of the quizzes don’t seem to have the right answer amount set or inform you the proper answers. It would be nice to actually have clear explanations about why an answer would be wrong, but it’d be better to pick the correct number of answers that the question doesn’t seem to label right.

This emergency app is diffferent from the others that just say 'call 911' it gives thirough explaining in how to help them and treat them. Easy acces to 911 and poison control center will save time! Also lists how to prepare for bad storms, and such. Also includes a quiz section to test your knowledge on how to react to the situation. Definitely get this one!

I’m surprised this app isn’t more well-known as there is a wealth of free, valuable, and accessible information as well as quizzes, etc. It gives me peace of mind to know that I have this available to keep my skills sharp between trainings and as a refresher in case of emergencies. Thank you.

The app is a wonderful repository for information related to lifesaving and general first aid care. The only defect I have found so far is that when using the skill quizzes, any question involving a slider for the answer, the answer cannot be correctly selected. This is a minor frustration, but should nonetheless be fixed.

I have taken many first responder classes and this app has helped me retain much of the information that I've learned over the years. I am happy with the simple layout and the easy to find categories. I recommend looking over categories while on the toilet. You may save someone's life!

Really accessible to quick response info. Had to use it when my Brother got stung by a jellyfish and went into cardiac arrest. Called 911 and treated him while waiting for the ambulance to arrive. As a Firefighter, This app can be really helpful for people.

This is a great app, everyone should have access to the potentially lifesaving information it contains. I hope I never have to use it. Last year, on Oct. 7th, I raised an issue with the quiz feature. By Oct. 30th, the issue was resolved and the app updated.

I was choking but luckily i had this app so i opened it up and stopped choking for a sec to read what i should do and right before i almost died i did what this app told me to do and here i am now typing out this review

As a new babysitter, this is great to have on the go as it shows many symptoms and ways to help with a lot of things. Only issue is you can cheat to earn badges as the questions are the same every time. Would be great to have more questions for badges/to quiz yourself; only 3-4 on average.

This app is AWESOME! It makes it more fun to learn about wounds and things! This app can save a life because it tells you on how to treat co concutions, heart attacks, and something that happens to me all the time, bug bites! I am in Boy Scouts. This app can help me earn badges and other things! This app is AMAZING!

The app tells u to look for symptoms do this and call the cops I don’t need an app telling me to call the cops I would like for information other than that it’s fine (also doesn’t have all categories AND WHY IS IT TELLING ME TO CALL 911 FOR A MINOR CUT!!)

A little bit of studying could have a life-or-death impact. Having step-by-step instructions for emergencies is invaluable, too.

Excellent app. I'm certified with Red Cross and this app provides a great refresher. I would highly recommend Red Cross include opiate overdose as a medical condition and what to do including instructions for administering Narcan which is now more and more available in public places.

Very helpful to become familiar with these topics and could definitely help you save a life, this app is great because it helps you be prepared for just about anything that you might encounter health wise.

This app is so useful. I use it all the time. I wish you could add a feature to switch language instead of question to switch language. I hope you can consider my suggestion :D

I think that it is Carey good to make that app because it helps people who don’t know CPR also, it gives you a 911 CPR you can tap it and I’ll call them straight away

Sure, when there is an emergency most people won’t think of going to this app but it is a great training resource & if you do need tips in an emergency, it’s intuitive and easy to use.

Great app, has pretty much everything except for things aquarists will run into. Would love to see first aid for sting ray barbs, urchin stings, shark bites, crab/lobster pinches, other aquarium related injuries that could happen while diving in tanks, and walk throughs to use O2 for divers would be super helpful!!!

This is one of the most well-designed, clearly written, and useful apps I have ever seen. I plan to share it with our entire organization. Thank you! 🕊♥️🕊 - From an RN/Paramedic in Oregon

I got this a while back and later deleted it. (Idk why) I downloaded it again for babysitting. This app is very cool. I wish the quizzes were longer though.

Everyone in the world should have this app. Tell your friends and family.

It is always good to have reminders, as well as reliable information at hand, when it comes to first aid. Thanks!

I love volunteering for the Red Cross!! I also enjoy being prepared as a community bystander! This app is extra helpful. Don’t miss out on the fur baby app and cpr/first aid class!

I've always had this app...it's good to read once in awile. A good first aid app at this time is a good thing to have Specially this app. It's always worked really excellently for me.

App has all the basic information you will need. As a instructor I have my students down load the app. The quizzes are great!

I used this app in a first aid course at my high school and I found it to be very helpful.

This app is great for treating things and all that. But one fact is wrong about putting vinegar on a jellyfish sting. This was proven wrong by scientists and it is known to make things worse

I enjoy learning different things and how to help people if needed. Only one thing... you guys used the wrong form of “you’re” under the Flu section. “If you or the person /your/ caring for...” pls fix b0ss.

After taking the course this was recommended to me and it makes me confident I am ready for anything

Very simple and easy to use. I can definitely see this application helping. I learned a very lot of information, in like, maybe, 12 minutes 👍🏻💯

Great App, only gave it 4 stars since you removed the emergency preparedness features, especially the interactive shopping list for emergency kits

I am a babysitter and I find that this is a very important part of babysitting just in case of emergency

This is a great app to use. I highly recommend it if u are a scout or someone who wants to learn first aid.

Good practical App. Once in the App they should put American Red Cross or their Red Cross symbol at top banner so you know you are using a trusted source

My family and I had an emergency today. Happily, not life threatening. But it was very serious and quite scary. I’ve had the First Aid app on my phone for a long time. I went to it for some emergency best practices for burn and wound care. As soon as I opened the app I got hit with a survey. I was very frustrated but I quickly responded, so I could get to what I needed. Imagine my exasperation and stress when this happened TWO MORE TIMES. I got hit with THREE SURVEYS in a row within the First Aid app. There could have been a fourth, but I gave up. I tossed my phone aside. We had called 911, and my daughter ended up finding some helpful information using ChatGPT on emergency wound and burn care. I feel quite disgusted. I will never use this app again. If you choose to use the app, watch out for surveys. It makes the app useless in serious situations. To the people who make this app: SHAME ON YOU. Inserting surveys into an app that you explicitly advertise as being helpful in emergencies or critical situations is just plane WRONG. Shame on you.

I have no confidence in this app when attempting to schedule or reschedule a platelet donation. Every time I attempt to, it requires a phone call to the Red Cross to correct the schedule. Why use it at all when the dates seem to get mixed up every time I attempt to schedule or postpone an appointment? I do like using the app to fill out the Rapid Pass, but I won’t be using the app to do any scheduling from now on. I also don’t like depending on the app to keep track of all my donations. I have a whole stack of plastic cards from my days of donating whole blood and platelets. I’ve been a whole blood donor since 1986 and the Red Cross discontinuing the tracking of donations on the plastic cards saddens me.

Good luck quickly finding what you need in an urgent situation. You HAVE to scroll through categories and topics to find what you need. I want a Search button that helps me find what I need ASAP. This morning I had my son showing early signs of frostbite. I gave up on the app when I could find what I needed quickly and reverted to a web search. It’s probably a nice app for learning in advance, but useless in real time.

Needs a search box at least for the emergencies tab. I really don't want to be scrolling and reading my options in an emergency! I was checking now for smoke inhalation. Not in the list. So no information at all or maybe something "hidden" in one of the other places like "unconscious person". Gotta check manually rather just do a SEARCH for "smoke"

App used to be good. Now crashing repeatedly upon opening. Tried deleting and reinstalling, but it still crashed, even though in App Store it says it will work on my device. The last thing one wants is to need first aid guidance only to find the app is itself BROKEN and in need of not just first aid but major surgery.

The app seems directed primarily at very serious / life threatening situations. Most of what it provides is known to me from an ARC course I took. An app directed at less serious conditions giving check lists and decision points particularly when to call for help would seem to me more valuable to most.

I am running 18.5. I literally cannot get in, it just hangs and crashes to the Home Screen 100% of the time. You guys should not publish the app if you’re not going to test it for bugs like this, it’s genuinely worse than nothing because people will have a false sense of planning/security. Bad bad bad.

Distances given to hospitals “near me” are way off. Hospitals they say are less than 2 miles away are actually about a 40 minute drive from here. Map access within apps is quite common if not ubiquitous these days and I’ve never seen any of them get it wrong.

Basic first aid question. I have had this app for years and never used it. Going to search the web :-(