About Hero Care (American Red Cross)
The Red Cross is the only civilian organization authorized to serve as the emergency communications link to service members with their families back home. Hero Care enables families to easily set up and submit an emergency request should circumstances at home require it - 24 hours a day, 365 a year, no matter where in the world service members are stationed.
Features:
- Free and available in English and Spanish
- Military members can use the app to easily complete and submit their Family Identification Card making the processing of any family member’s emergency request quicker
- Military family members can initiate an emergency request at the touch of a button with the required information securely stored in the app
- Learn of the extensive and non-emergency array of services the Red Cross provides to the members of the military, veterans and their families, including: Financial assistance, Reconnection Workshops, Pre-Deployment preparedness, etc.
- Learn about the various benefits offered by Veteran’s Affairs for service members, veterans and their families, along with contact phone numbers and web addresses
- Get help applying your military skills to a civilian job via Vets 2 Careers, substance abuse or mental health treatment via SAMHSA, and other local resources and opportunities via Unite US
- Easily locate Red Cross shelters and offices in your community as well as a variety of VA facilities, including hospitals and benefit centers.
- Families can capture a moment and share with service members using a variety of themed frames; military members can let all their friends and family back home know when its their service anniversary
-Create mental, physical, and social wellness plans that help you build resilience and overall well-being.
What's New in Hero Care (v1.16)
Hero Care Contact Information
To reach Hero Care customer service and technical support, use the official channels below. For the fastest reply, choose the developer's official website.
Hero Care Subscription, App Deletion & iOS Support
How do I cancel the Hero Care subscription?
Open Settings on your iPhone or iPad, tap your Apple ID (your name) at the top, go to Subscriptions, select Hero Care from the list and tap Cancel Subscription. Cancellation takes effect at the end of the current billing period; you can keep using the app until then. See Apple's official subscription management page for details.
How do I delete the Hero Care app?
Touch and hold the Hero Care icon on the Home Screen, choose Remove App and then Delete App. Important: if you have an active subscription, deleting the app does not cancel it automatically - you must first cancel your subscription using the steps above.
Hero Care purchases, refunds and billing issues
Report billing or refund requests for Hero Care through Apple's Report a Problem (reportaproblem.apple.com). For the app's own technical support and contact, use the contact information above or the Hero Care App Store page.
Distribution of Hero Care Reviews
Of the last 14 reviews shown, 36% are positive (4–5★) and 64% negative (1–3★). App Store overall rating: 4.3 / 5
Hero Care Positive Reviews and Ratings
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When my mother passed away suddenly this weekend the Red Cross was able to get a message to my son in the Navy. He was able to call me later that day and I can never express how much gratitude I have for this. Thank you!
I am excited being a part of the red cross volunteer and hopefully taking up some future classes awesome Iam also a ham operator an work in laboratory assistance and training from the fire department putting out fires.
My son recently graduated from BMT and it's a good feeling knowing Red Cross is here when we need it. I received the email the day after we came home from Lackland AFB. It all worked out so perfectly. Thank you to all service members, past, present, and future.
My family has never needed to use this service, but it is great to know that it can now be accessed through my phone, which I always have with me, just in case....
This app is easy to use and has a lot of great tools and resources. I plan to use this in my work with veteran and military families. Thanks!
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Hero Care Negative Reviews and Ratings
As a parent of a new Marine recruit, we are told too use Red Cross to get in touch in case of emergencies. I'm lucky that I've not needed to use the Red cross in this manner but the app doesn't even give the option of adding our recruits details. Perhaps in an update?
Why does this only go up to CW2? That’s pretty sad to leave ranks out. It makes this app useless for a lot of people.
Ultimately failed in their duty to properly relay message regarding high risk delivery that experienced multiple complications to commanding officer.
This is a very nice app, for sure. But the problem is it will only allow you one family member in the military to contact. I have 2 children in the military but I can only place one. Not too helpful
There's a need to be able to add more than one entry. I have two children in the military!
On the list of ranks it goes from Private First Class straight to Corporal. Specialist has been skipped so I am unable to put my husbands rank in therefore I am unable to use this app.
I haven't been able to get past the setting up of my soldier because the app is missing the specialist rank.
There needs to be an option to add more than one military member.
It also needs to be supported by more than just an iPhone. I’ve never been able to get it to download on an android.
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