Emergency: Severe Weather App Customer Service

Emergency: Severe Weather App Positive Reviews

Loving the updateI love the newest features of having emergency plans and checklists within the app itself! Personally I have been using this app for the past couple of years to receive alerts, for my area as well as for friends and family, and then be able to forward those alerts to them. I love how how you can also have your preparedness plans and checklists on the app itself! Also love the learning modules! Highly recommend as I’m extremely happy with the app’s performance and especially with the newest features!.L-grizzleVersion: 4.14.2

Great AppI absolutely love this app. We’ve had a bit of weird weather lately that requires seeking shelter, and while I hate the feeling I get from the loud alarm sound from a tornado warning on here, it is 100% appreciated because it could wake me from a dead sleep in time to get kids and pets to safety. The radius recommendations are perfect. The thought process behind the features on this app are comforting and appropriate. I recommend this app for all my family and friends..ChristyHolliVersion: 4.16.1

Alerts don’t AlertIn previous iterations on this app, my wife and I have appreciated and come to rely on it for notifications of impending severe weather. However, it would seems that alerts for major incidences no longer sound an alarm, which is a vital function of one is sleeping. I would question my phone set up, but both of our phones are set to sound, and neither did. Additionally, when checking the app, it would state that we had no alerts for our area. But closing the app and restarting it would cause it to then pick up the alerts that had been in place for some time. Bottom line- it isn’t reliable..TranquilityValleyVersion: 4.16.1

Wonderful app!I love how this app lets you know what’s going on in your area. The alerts are very, VERY loud for tornadoes and other severe weather emergencies (if you turn the sound alert feature on), so you won’t miss it. I also love the map feature, and all the filters that show the shelters available, the wind speed, how much rain is expected, and so many other cool features. 5/5 definitely!!.ACBCABACVersion: 4.16.4

Tornado Warning SOUND Alerts DISABLEDI live in an area where it is critical to receive alerts for tornado WARNINGS. Yet tornado WARNINGS is the ONLY critical alert that has the SOUD ALERT completely disabled by the app. There is no way to turn it on. And yes, the sound notifications are enabled in my iPhone. So don’t give me that excuse. I don’t care about receiving sound alerts for tornado WATCHES. Those can last an entire day or two. But the WARNING means there had been rotation spotted at some point and yet this app has permanently disabled sound notifications on warnings! Virtually pointless to have this app, now.MindhockeyVersion: 4.14.2

This app is very useful and helpful for sure when we have severe weather going on and recommended.This app is very useful and helpful for sure when we have a threat of severe weather going on and is highly recommended for sure. I strongly recommend you check this app out for sure for your safety and for everyone else’s safety..Stuart McCrary!Version: 4.16

Good to have, but could be quicker with alertsThis is a good app to have in your emergency weather toolbox. However, I recommend using several apps. The app they had before they transitioned to this one was much better in alerting you quickly. I have found that there is a delay on this current app and I have gotten alerts more quickly (by minutes- which are critical when dealing with a tornado scenario) from other sources..Jedimama3Version: 4.16.1

Good appI find this to be a very useful app. Most of the features work perfectly. I do sometimes go to view the app and dont find a weather picture even though I see the bad weather right outside my windows. Its also slightly aggravating to have to change views from the hurricane tracker to the radar. Theres no way for a user to set a default view. Otherwise this app has saved me lots of anxiety here in Tornado Alley..FlyinOught6Version: 4.16.1

Amazing appHad the tornadoes in the spring of 2024. This app kept us 8 minutes ahead of the tornado. We left a store that was demolished 20 minutes after we left. This app was the reason I made the decision to leave at that moment with my wife and daughter. We had enough time to rush home and had 8 minutes to get ready..JJordan2393Version: 4.16

Nice app, but no Apple Watch versionI absolutely love this app and it makes me feel safe. However, I found the alarm is not very effective during sleep. It happened several times I was in deep sleep so did not hear the sound. I really wish my Apple Watch had this app. I wear my watch all the time and I hope the watch version can tab my wrist and wake me up in an emergency situation..LeeshiihVersion: 4.16.1

Emergency app for your areaThis app is extremely helpful & informative. Keeps you up to date on any information you choose to notify you of & always ahead of time. 10/10 ⭐️.Kropp75Version: 4.16.1

Great app, but…This is a great app for monitoring where my loved ones are and where I am. I’ve used it for years. More recently, when I use it, I’m no longer able to send the warning to others. Looks like the feature is there, but it crashes when I try to use it. Thanks for keeping us safe!.SwkterryVersion: 4.16.1

AmazingSo I have a major fear of storms they bring me a ton of anxiety the worse the storm is. This app along with a few other tactics have been AMAZING for my nerves during bad weather. Would definitely recommend for anyone with a fear of storms..Becky2125!Version: 4.16.1

Watch SmartwatchThis app should have an extension for Smartwatch widget. With so many users of watches linked to their phones, there should be some link for notices to be posted on the watch as well as the phone. If those notices of critical dangers are important enough to be on the phone, it should be equally important that watch users get them as well..BIG-AL13Version: 4.16.1

Sends immediate notification’sI’m far away from home right now and there was a Tornado warning near my city. And this App sent me a Notification 1 minute before my apple weather app. Thank you to this app..José García 26Version: 4.16.1

A tornado?First time I’ve ever seen this in Oregon where I now reside. Had my FlashLight ready my phone charged and made a call to the local electric company when we had the power outage. Thanks for helping me be prepared!.NutriDoc*Version: 4.16

TORNADOS🌪️I live in Elkhorn Nebraska. I used the app to track bad weather we were having but I had never heard the alarm on the app go off before. So when the warning alarm Went off on the app I was very surprised ‼️ it was a severe weather warning than turned into a tornado watch, that turned into a tornado ‼️ there were actually three of them ‼️😳 The app did a great job of giving me a heads up and bought me some time to figure out how to stay Safe!! Thank you!!.NITRAMENER@0978Version: 4.16.1

REVIEWI work for my county O.E.M. (Laclede County, Missouri). As the “weather guy” for Laclede O.E.M. I use this app. everyday. It allows me to see what is happening in my immediate area. I can also see what is happening in other locations as well. It helps me get correct information to the First Responders in our county. This information keeps informed with critical information. I am able to pass that information to the our Dispatch Center, Fire Chiefs, Sheriff & Deputies & to the City Police Dept..Astros FanaticVersion: 4.16

Great for tornadoesI live in Oklahoma, & depend on alerts from my phone for tornado emergencies. This app has worked every single time delivering life saving alerts for my family. THANK you!.Chasley87Version: 4.16

Tornado warningWe had a tornado in our area after midnight. Thanks to my tornado warning from this app, I was able to get to the basement and stay safe!.RanderosnVersion: 4.16

All you needSet up so you can quickly get what you need for literally any weather event you can think of.Rod PavVersion: 4.16.1

Fantastic appThis app notified me of danger with Helene before my family was aware. I was able to call and warn them. They were safe but housing and barns suffered ..KnockemgeorgeVersion: 4.16.1

Mostly a good appIt is really lacking severely in inly one way: it doesn’t properly auto-refresh. Several times when opening the app, it indicated there was no active alert when there actually was..ChiefInPhillyVersion: 4.16

Never been wrong yetBest app. I get notices at least 2-3 minutes before the national weather service. It’s perfect..JillyMarieCVersion: 4.16.4

AlertNice to have warnings about your family and friends that could be impacted..WatchmenRGoodVersion: 4.16.4

ReviewGreat app if share your location will alert you to warnings while you are traveling.Erl34Version: 4.16

SallyIt helps know about severe weather it makes a sound if a tornado is coming and it helps create plans and its awesome amazing.OrigeonVersion: 4.16.1

It’s okIt’s ok but I get too many alerts, for example thunderstorms. I went to shut some off but there are so many and it’s a little confusing..CaptiveinflVersion: 4.16.1

AppreciationThank you very much for your help and information.King MomandVersion: 4.16

Emergency: Early Warning SignalThis early warning app saved countless lives each yearly!.EpstarterVersion: 4.16

Best weather warning appYou can set custom alerts.Thebig429Version: 4.16.1

What happened to my alert radius optionI can no longer get warnings within an alert radius range…. Why? That was a great feature!.Missing alertsVersion: 4.16.4

Works greatI can monitor my family and alert them for tornado warnings.Ralphieboy777Version: 4.16.4

Severe weatherBest severe weather app I have used … completely spot on ….TeribfVersion: 4.16.1

I absolutely love this weather emergency app it’s the perfect app for me. I rate it 1000 % the best.I absolutely love this app.100 % Best app reviewsVersion: 4.16.1

Tornadoes/ hailTornadoes and Hail my main concern. I’m from Oklahoma watching tornadoes is a pass time event..BigfootusVersion: 4.16.1

Triple notificationsEvery notification comes in triple for 1 location. Please fix this!.Kelimom6Version: 4.14.2

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Emergency: Severe Weather App Negative Reviews

Spams your phone constantly over nothingI installed this because the far-superior Tornado app is being discontinued. This worthless piece of junk immediately started blowing up my phone every day, sometimes twice a day, with screeching emergency notifications complete with siren because of a “heat event” (temperatures over 99) that is being forecast for more than a week from now. Noisy, intrusive notifications EVERY DAY, not because of an approaching tornado, not because of an imminent severe thunderstorm, but just because the weather is going to be a little hotter than usual more than a week from now. The app treats every little thing like a screaming emergency — after all this crying wolf, it is useless for a real emergency. And turning off notifications defeats the entire point of having the app. Typical that the excellent Tornado app is thrown in the garbage so it can be replaced with a useless showpiece like this one that was put together with absolutely no idea of actual utility or of genuinely making people safer. But hey, someone’s crony got a fat contract out of it and who cares about those rubes in flyover country anyway, right?.Monsta_0Version: 4.7

2nd Review - CRITICAL ALERTSA couple of days ago I wrote a review regarding those critical alert notifications & how the end user have very little control over the settings for all notifications. Their reply? They sent me instructions on how to set up notifications on my iPhone. 🤦🏽‍♂️ I replied and they sent me the instructions on setting up notifications within their app, again 🤦🏽‍♂️ And I also noticed my complaint has been an issue for over 2 years and still nothing has been done nor any communication about any updates/changes or anything - the few minutes it took me to write this, I received 18 notifications for excessive heat warning when the temperatures aren't even in the triple digits, heck, just in the 80's with a few isolated areas that will climb that high. And again, this is the Red Cross not just some random developer so the assumption would be that they would actually care about the reviews, the feedback & the emails. Apparently they don't. Then to boot, their choice in how to respond to my emails. I tried Red Cross, but I'm out. Good luck!.RobLSFVersion: 4.13

Why change what was a GREAT app to THIS???The Red Cross storm app was the best that I found. It allowed me to pick multiple specific locations, establish a radius as a notification zone, then select the type of alerts that would trigger an actual tone notification on my phone. Mainly, it allowed me to EXCLUDE the annoying “Watch” and only alert me when a tornado was not only on the ground, but also within the zones that were preset. I don’t understand why they decided to ditch this app and replace it with something that is too broad with so limited customization. If they wanted me to have full county or city coverage, why not just include that as options? So far today my phone has continuously alerted me that I’m in a tornado watch zone, or that it’s been canceled, or that a new watch zone is now in effect. I know that’s the case, I can look outside and see the weather. So if this is a CYA legal thing, just give me the form where I can waive my ability to sue if the app doesn’t work the way it was intended. I’ll sign it!.Mab210eeVersion: 4.5

Excessive Notifications, No Way to AdjustI finally downloaded this app in anticipation of the Earthquake app being sunsetted later this summer. Almost immediately, I began receiving emergency notifications for three out of my seven selected locations, as often as every five minutes. This app seems to cry wolf at an extremely excessive rate, and there seems to be no option to control how many notifications and for what types of emergencies one receives. Unlike an earthquake, excessive heat is a phenomenon one dan usually anticipate in advance, and so does not rise to the same level of emergency status. My friends in my selected locations are far more at risk from a wildfire or earthquake than excessive heat. It’s bad enough I am debating removing the app within 24 hours of downloading it, even though it took five tries to get it to download. Why replace a perfectly fine app with one that still has so many glitches?!.ShotgunrevVersion: 4.6.1

Truly annoying!I have this app set up for several different areas in the country where I have family and friends that I I’m concerned about the weather and other events in their areas. I swear this app pops up a notice about the same thing about every 10 or so minutes before writing this I just cleared over a dozen notices I’d received in the last hour for three of the locations. Before I could even tap the star rating three new alerts popped up from the areas that I just cleared. you need to adjust the only time that these alerts come out is upon initial issue upon notification of change of this condition or cancellation of the alert. This every 10 minutes repeat thing makes me want to delete your app which is counterproductive to notifying people of events could cause potential harm to life and property. If a fix doesn’t come out soon, I am likely going to just delete this app..Snip€hunterVersion: 4.11

"Monitor all your important locations!" NOTLooking for an app that can tell me realtime if anything is happening in the Azores Islands as I have a good deal of family there, as well as my fathers childhood home right on the coast of Sao Lourenço ... my fear has always been with hurricanes & tropical storms, tsunami, & volcanic activity ; & so I was referred to this app. Imagine my confusion, being told there was no results to my search while trying to add "Azores Islands" as a location to monitor ... they seem to include Madeira on the map, but no Azores... & everytime I tried to add a city in Portugal or Madeira (Lisbon, for example) it would give me Lisbon New York USA & all related search terms IN THE US -- & wouldn't allow me to monitor any part or portion of Portugal!!! What the heck?!! This app is pointless. I know all too much what's happening in the US, it's being shoved in my face from every direction; what I was looking for was information on THE WORLDS HAPPENINGS we don't hear about normally. Plz resolve this silly flaw.MAIRijuanaVersion: 3.8.0

AlertsI set this app up because we just moved to East Tennessee & my daughter said I should have it. I set it up not knowing that the alert goes off every 11 minutes( which is ridiculous). We're over 65 & I get it, we should be aware of what's happening. That alert went off and was LOUD!!! After about 4 hours . I tried to change the range (mileage of how many miles away it reports) but the app has no where to change it. So trying to sleep(every 11 minutes) I said I can't take it I gotta get some rest. I changed the alerts and put like the other lady before me only critical!!! I ENDED UP DELETING THE APPLICATION AS IT WAS DRIVING ME CRAZY 3:00am STILL TRYING TO GET SOME REST. After deleting the app the alert was still sounding. WHY? How do I get it totally off of my phone? I'm exhausted today thanks to your app that's supposed to help us....DacheerVersion: 4.9.1

Same Exact Message 4-10 Times In a RowSeriously frustrating to have the constant interruption of this continual notification about the same thing. Even if you go to the App and read the message, it continually interrupts sending one after the next. So annoying. I have already reported this and they responded but it continues. Have to get rid of this app very soon as it’s overwhelming. It continually goes off even if my phone is turned off. It would be ideal if once the consumer responded, the app would stop sending multiple notifications. If I’m swiping it off of my screen it means I have read the notification why does it keep coming on and on. tonight I actually hit 10 times even though I kept pushing it away and even went to the app to look at it continue to notify me even though I was on the app. Annoying.Charmie39Version: 4.0

Inferior to what it’s replacing.Update: have now disabled notifications because they occur in triplicate and at times are every couple of hours for the same alert. They have become a nusence. This app was prematurely released and should be pulled back. Currently this product is inferior to the apps (Earthquake, Hurricane) it’s replacing. With the old apps I could set them up differently. You can’t do that under Emergency. Currently, I have the mile range set at 1 mile (default) for my location but am getting alerts for issues that are more than 25 miles away that have no bearing on my location. You can’t set mile range differently for the different types of alerts (earthquakes, weather). I don’t see alerts for shelter in place for chemical spills or smoke from wildfires. I hope these issues can be addressed..BcrsteveVersion: 4.4

It was a wonderful app but not any more.I don’t understand why there is a limit on the number of locations that can be monitored. I use to really like this app for three reasons. One, there was no limit on the locations you could monitor. And for a storm Spotter like myself, that was great. All other apps had limits on locations. Two, the alerts were full text bulletins. Three, the alerts were timely. I’ve removed this app, however, if the app is set back to the way it was, I’ll give it a try. I did like that the locations were in alphabetical order that was great and should be kept but there should be no limits on locations. If you don’t have an app to monitor alerts don’t put restrictions and tie peoples hands. Now please fix it back the way it was this is ridiculous..Csells12Version: 4.0

Don’t bother downloadingI had such high hopes for this app. I liked that I could monitor our home while also simultaneously monitoring our son, who is away at college. But it turns out that almost nothing it shows us is consistent or valid. The app is truly useless. About a month ago, my husbands phone began to blare the tornado siren sound. The app showing we were under a tornado warning. Yet my app showed nothing except the previous watch. I refreshed, then deleted and reinstalled, but it still didn’t show a warning. How dangerous that could have been if we had been in the path and I was home by myself. This has happened a few times, with minor weather issues. We have had a wind warnings but nothing alerted on the app. Or we were under a tornado watch but the app showed no alerts. Then tonight, my husbands app began to blare again saying our town is under a warning. While we are under a watch, it’s expiring soon and there’s zero rain, no wind, nothing inclement. And the tv news has no warning for us. Once again, it malfunctioned. App is being removed as soon as I post this..CadcmmngsVersion: 4.9.1

Killing this Annoying AppJust got completely sick of the incessant obnoxious alert tones for weather that has passed the area. Yes, I’d reduced the alert area radius, but it still includes whole counties even if only a tiny portion is included in an area no longer threatened that may be part of a given radius. Furthermore, I don’t need a dozen alerts telling me a storm is no longer a threat. If the threat is no longer, then why the urgent tones blasting to tell the threat has passed on a frequent basis. Once is enough! No ability to determine the exact area (not radius determined) as with the use of SAME codes on a normal weather radio. This app has potential, but its execution is ill thought out..The tater!Version: 4.8.2

False Sense of SecurityI hate writing negative reviews without contacting the app developer first, but this one needs posted. Not to sound dramatic, but my experience with this app has led me to the conclusion that this app could actually cost someone their life. I say this because of the delay from the time the National Weather Service issues something like a Tornado Warning or Severe Thunderstorm Warning, to the time the app alerts you. I have a local news stations weather app, and it alerts me almost immediately when a warning is issued. This app’s alert typically comes in four minutes later. Four minutes doesn’t seem like much, but can be the difference between surviving a tornado and not. If you have this app, I highly recommend you at least download a second app that is more timely with their alerts. I really hope the developer sees this to look into the root cause of the delay. One other complaint. I don’t need to be woken up in the middle of the night by the app to inform me that a Thunderstorm Watch has expired..E**2Version: 4.6.1

Less effectiveThe old “Tornado” app was more effective at providing situational awareness both visually and practically. 1) the main screen allowed you to see what disasters the specific location was being covered for in the app, 2) it allowed for linking critical contacts to the location for easy and efficient welfare checks, 3) site limitations, while recently expanded to 8 is still not enough. I use this app for personal location. I’m in the emergency response field and commercial products are available for the work environment. Do you have any intentions to address the 3 items listed above?.Highly ConcernedVersion: 4.5

Absolutely Useless!The critical alerts on this app are useless, confusing & off! I downloaded this for fire, earthquakes & other alerts & kept other apps just in case & thank goodness I did! My critical alerts constantly go off when there is absolutely nothing! I even double checked the source & the NOAA isn’t sending out ANY SUCH ALERTS! I absolutely want critical warnings IF ITS APPLICABLE, however 7 critical alerts when there is ONE that is completely different is fear mongering & absolutely unnecessary & a waste of my time not to mention its waking me & my family up! I’m deleting this app! Complete waste of time & space!.LollaBellsVersion: 4.8.2

Uses same alerts for emergency and ending of emergencyIf there is an emergency, this app will let you know (often a few minutes after all the weather apps alert). But then when an emergency is lifted (tornado watch cancelled, for example), it alerts with the same sound and headline, though the details show it's the ending of an emergency. Especially when people are already nervous, getting an alert about tornado warning, severe thunderstorm, etc. when it's actually the *exact opposite* can be scary. I reached out to the developers about this; it's still not fixed..User15627Version: 4.6.1

Does not alert meOn several occasions I didn’t get ANY alerts from this app during severe thunderstorms, which, to me, was the entire point of the app. Ironically, the Tornado app that I still have that is supposed to be replaced by this app, DID alert me every single time… Another non-related weather app I have also alerted me each time a thunderstorm warning or watch occurred, but not this Emergency app. I’m beginning to have doubts about this app now. If I’m not getting alerts (and I have them turned ON under my Settings and I have locations set within the app) and still not getting alerts, but am from other apps, then something is wrong..AngryBarry99Version: 4.6.1

Too many alerts at the wrong timesYes, I realize it doesn’t rain very often in Southern California. It’s been raining. Why so many alerts? Every time the national weather service changes a few words on the area weather reports, I get an alert. The last straw was last night at 2:30 AM, when I was sound asleep, and when I have do not disturb for most of my apps. This thing made a loud noise that woke us both up. Just because they might’ve changed a word on the weather report. You need to tweak your app..PezworldVersion: 3.16.0

This app has been ruinedThe updated app no longer shows maps of my chosen locations. The maps displayed the radius I chose to monitor, and the alert area, when I clicked on an alert, or selected a chosen location. Now it shows only a map of my location no matter what location or alert I select. Plus useless scenic photos. To me this is a poorly thought out update. I think it shows a lack of common sense. Please go back to displaying location maps showing radius monitored and alert area for each location I entered into the app. The only good thing I’ve seen is the option to monitor my location outside the locations I entered into the app. Please keep this option, but return to displaying maps for the locations I choose to monitor. Show the monitored radius, as well as the alert boundaries for the locations I inputted to the app. I can no longer recommend this app in it’s present version..BobLew9876Version: 4.1

App Support Link is a web page advertising their other apps!The app changed from English to Spanish and there is no setting option to change it back and the link for App Support goes to a website that does nothing but list their other apps! If there is an emergency I don’t want to try and read the alert in a language I have a very small vocabulary in. Guess I should be glad they didn’t change it to one of the other predominant second languages in my state such as Russian, Chinese, or Vietnamese! I will be letting Apple know that the required App Support link is worthless as the developer is not providing any avenue to support..Ubanium_RosariumVersion: 3.14.0

Doesn’t work properlySometimes this works and sometimes it doesn’t they’re going to storm and 10 miles of my house let’s find a tornado and I do not get any notification. Half the time I’m not getting notifications the other half of time I’m getting notifications well after the storm has passed. On a rare occasion it works properly. The original tornado app worked perfectly and could be trailered to my specific location. I don’t want warnings for my entire county. I’m in the SE corner of my county and only need warning of a 15 mike radius of both counties..Zapatose2001Version: 4.6.1

Newest update takes away a key featureI just read in the latest update notes that you no longer will send push notifications when NOAA cancels an alert. This was actually a feature that set this app apart from many others I used in the past. This feature is useful for many reasons when it is impractical to check the app (driving, working, sheltering-in-place, conserving phone battery during an emergency, etc.). Please bring this feature back!.ChetdwVersion: 4.4

Jesus Christ ALIVEEEE the notificationsOkay, it’s a good weather app or whatever, it warns me of stuff I guess. The notifications, oh my god, I literally just deleted the app because it threw like a dozen notifications at me in seconds causing my phone to almost buzz its way off the stand. I’m sick of it, please for the love of god why? I don’t understand it’s just so many notifications with the exact same message, idk if I did something wrong but I don’t even care anymore, I’m only making this one star so maybe someone can see it and be warned, but I’m just done!!!! It’s just so many notifications and it’s been happening so much good golly ;w;.Gummy bear 1999Version: 3.13.0

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