Blood Donor American Red Cross Customer Service

Blood Donor American Red Cross Positive Reviews

Works well so far.This worked well to set up my RapidPass. That was my main goal in using this app. I would like to be able to track what happens to my donation and evidently this only works when one has scheduled one’s appointment through the app. It seems to me that this ought to work for appointments scheduled through the app as well as those scheduled through either a phone call or online through a web browser. My biggest complaint is that the COVID-19 test results are shown as coming from my “latest blood donation.” I would really prefer it if they would give the date of that test so I know it’s from the donation I just made and not potentially from a donation from a couple months ago. When one has just donated blood, I would expect to see the prior COVID-19 test results with a date as well as an indication that the app is waiting for new results from the recent donation. In fact, I would really like it if there was a history of the COVID-19 test results available in the app..Westside woofVersion: 1.12.0

First time donorThe app is informative, helpful, and easy to use! Moreover, I was pleasantly surprised at how easy and painless it is to donate blood! The rapid pass also helps speed up the process. I wish I would have donated sooner knowing how much it helps so many people. However, I was turned away in my college years due to “small veins” and figured I wasn’t a candidate. I am so glad I went back! I am a nurse, and have worked in many areas. Having worked in Intensive Care, I have seen first hand how much blood is needed and used! This app keeps track of my donations and how often I can donate as well as other helpful tools like; preparing for donation, blood type, and Rapid Pass. I will definitely be doing my part by donating as often as able now that I’ve experienced how easy it is and how much it saves lives! (I’ve had blood draws more painful and timely than this experience!) So grateful I was asked to donate! I hope I can encourage more people to do their part and donate! Thanks for all you do, ARC! ❤️.KristiLWVersion: 1.12.0

Where’s the “Found Information about Power Red” Badge?What’s great: The profile contains a lot of interesting information. The badges are a great, fun way to get people motivated to give! The app opens and functions really well. You can quickly and easily move from page to page. What’s not so great: Accessing information about all the different types of blood donation, requirements, and general blood donation tips and concerns ARE NOT EASY TO FIND. I was curious what a “Power Red” donation was. My friend looked it up on google, read the answer, and I still had not found it in the app. Finally after tunneling through several pages I found a list outlining the different types of donations. This shouldn’t happen. You should be able to access this information from several points. Maybe where it gives you the date when you can next donate (tap the box that has the name of donation method— you’re taken to an information on method. Perhaps being able to access this information from the badges section of the app would be another way to find it..Alli kittenVersion: 1.6.1

Nice app, 2 enhancement opportunitiesReally appreciate the Rapid Pass to speed the process! Enhancement opportunities. Smart scheduling feature should auto suggest the date 8 weeks after the last scheduled appointment, if it’s within the 8 week window, otherwise use today or next 14 days, or the next day of the week from previous appt. Also, after my donation today (in Nov), I tried to schedule my next one, but the app would not allow scheduling past Dec, it kept going back to today’s date. I finally realized I had to flip to next year (I’m scheduling a Jan appt 8 weeks from now). Recommend updating the UX to make it easier (such as auto update the year when scrolling past Dec, or an alternate date picker like a calendar view). An updated smart scheduling feature, above, should also reduce issues like this since the system would auto select..TheOgPBMaxVersion: 2.4

Enhancement suggestion: add platelet count and yieldUnder Donation History, it currently displays blood pressure, hemoglobin, and pulse from the last donation. For people who donate platelets such as myself, I would suggest adding platelet count (the number that is supposed to be 150 or higher) and platelet yield (the percent that is supposed to be around 7 or higher). I have shown up at the donation site to donate platelets a few times, only to be told that my previous count or yield was low and was told that I needed to re-schedule at a later date. I was given those numbers at that time, but I could have avoided wasting the donation sites time (and mine) if I could have checked myself beforehand. Since the number is in the record, it must be in your database, so I am suggesting that it also be added to the display in the app. Thank you..LambchopSPHVersion: 2.3.1

Donation Data to HealthKitThis is a beautifully designed app with simple controls, fluid responsiveness, and low-user memory load. The app makes scheduling appointments easy and fun, and is the only reason why I donate as often as I do. The only improvement I’d like to see is more access to our health statistics sent to Apple’s Health app. This would add accurate and enriching data to log my health over longer periods of time. I like to think of my blood donations as mini checkups to spot potential health issues down the road, so it’d be amazing to see that data actually logged into the Health app. This data (blood pressure, pulse, hemoglobin, etc) is already displayed minimally when flipping the digital donor card to the history side, but I’d like it to be recorded forever to give me more accurate health data and make my donations even more valuable to me as a donor. Thanks!.Reid CagirVersion: 1.7.1

Good app, but could really use HealthKit integration and more creative badges.I really enjoy the aesthetics and utility of the app, but I wish my blood pressure data, iron concentration, hemoglobin, pulse, etc. were integrated into Apple HealthKit automatically. Also, the badges aren’t very interesting. The only ones I pay attention to represent the total volume donated. If there aren’t cooler badges imaginable, it might be better just to remove the badges entirely (which take up a TON of real estate in the app) and just track volume milestones. Also, the layout of the app doesn’t make much sense. Why, for instance, does the profile page contain “start rapidpass”, but your team is selected on a different page? And why is there a “me” tab within impact when there’s already a profile tab? It seems a better way to organize the app would be with a Profile tab (which contains your history and health data, your blood journey, your team’s rank, your milestones/badges, and your donor card), and then a Book Donation tab (which has RapidPass, the date your next eligible to donate, suggested donation options, etc. One more thing, the notification settings it says I have are wrong. I messaged STOP when I was getting SMS’s from the Red Cross, but the app said that I had sms notifications turned on..Patrick BotrosVersion: 1.9.1

Blood donation18 years ago just a few weeks after I had my last daughter, I began to hemorrhage really badly. When the ambulance arrived , and the EMT’s were assessing my situation, I remember hearing one of them say that I needed a blood transfusion right away. They said that I was in dire need of a blood transfusion to save my life. I praise God and will forever be thankful and grateful that someone chose to donate blood so that it was there when I was the one in need. Donating our Blood, Platelets and Plasma is a very important and honorable thing that each of us can do for others , as well as ourselves. We have no way of knowing that we may very well end up being the one that needs a blood transfusion at some point in our lives. So if we are physically and medically able, I truly believe that it is our duty to donate blood products that can and does help save peoples lives..Jenny.wallace71Version: 1.6.0

Back buttonThis app is great! I can keep up with appointments, make appointments, cancel them, tells the blood type, anything special, the number and history of donations, literally everything about my blood donation! The best feature is getting the rapid pass done before arriving for my appointment saving time. My only complaint is when navigating the app it is extremely frustrating that 90% of the pages do not have a back button, previous page button or home button!!! So then you are stuck on what ever page forcing you to either exit the app and wait for it to reset Or delete it and start all over again. Please, add a home, back our previous page button to ALL pages. (This is the only reason I rated it a 4 -otherwise it would be a 5)..HeavensHeartVersion: 2.12.0

Rapid Pass freezes occasionally when I tap Start QuestionnaireWhen this app is functioning, it’s really good. I donate platelets fairly frequently and like to check to see where they were sent to help people. I donate in Liverpool, NY (near Syracuse) and my platelets have gone as far away as South Carolina. Pretty cool. Trying to collect badges in the Badges section has been a good motivator, too. My only complaint is that every 12 donations or so, I have to delete this app and reinstall it, as it freezes and will NOT start the Rapid Pass Questionnaire when I tap the Start Questionnaire button. I’m going to reinstall it now so I can donate platelets later today - the Rapid Pass is a great time saver - but please, will somebody at ARC do something to fix this problem? Please?.Meg the platelet donorVersion: 2.8

Love everything I can see and find out!!Where do I begin? This app is awesome I can see what my bp, hemoglobin, pulse, etc all from the day I donated. I thought it would hurt but it didn’t hurt at all. Trust me I’m not a fan on needles but I loved how kind everyone was and I just kept thinking I could be saving a life or more. I also like that I can see my blood type, how much I donated, I can join a “team”, schedule another appointment, and I absolutely love seeing where the blood is donated. Normally I hate notifications from other apps but I love getting to see the notifications. I find all of the notifications interesting. I recommend donating blood and if you ever think about wanting to do it and if you don’t like it once that’s ok at least you got to the experience!.PennypoppersVersion: 1.12.0

Remarkable App!The American Red Cross has put together an excellent app that allows you to schedule a blood donation appointment, check your eligibility and review your history of donation. Everything you need to know about eligibility and donation is provided on the app. In addition, for a limited time, they are testing for COVID-19 antibodies and providing your results with your permission on the app. I also love that they show where (for me St Catherine’s Hospital) your blood donation ends up being used. I also appreciate that the app allows you to schedule a donation based on a location, date and time that is convenient for you. If your schedule changes, it is also easy to reschedule your appointment. ARC sends out plenty of reminders too so that you don’t forget. Truly an outstanding app!.AhamblinVersion: 1.12.0

Not accessible for trans peopleI’ve been a blood donor since I was 16, and I’m O-, so I try to donate as frequently as possible. However, I’m also transgender, and something that often keeps me from donating is that I always get misgendered and deadnamed. I’m donating again soon, and I was hoping with the app that I could schedule an appointment to skip the lines. However, there is no place to put a preferred name or pronouns in the app, so I’ll most certainly have an issue with my name when I arrive, as well as having to see it whenever I look at the screen. I’m deleting the app, and until there’s an update that accommodates trans people I won’t be re-downloading it. Please include a spot for preferred name and pronouns (and let them be displayed during appointment check ins), this would make it so much easier for trans people to donate!!.SimplestupidnameVersion: 2.7

Not as DescribedIt’s been explained to my by Red Cross personnel as all encompassing, however, it falls short in several key areas. Useful for: *my donor card *viewing donation history *viewing upcoming appointment (made online - see below) Not useful for: *Finding nearby drives on certain date range needs more flexibility. *Booking appointments was cumbersome and I gave up (search is clunky, results are limited). I much prefer website functionality. *Badge alerts popped up, however, there isn’t a summary screen where I can view them. I want to see my vampire badge and post it to my social media! It vaporized! Where can I see them? Reps at the drive could not find them either. This could be such a fun, motivating feature if I could see them. *Rapid Pass - I completed it online yet the app didn’t “know” thus prompted me to do it again; there was no synchronization with my account which perplexed me since it “knew” about my appointment... I had to present the email version Rapid Pass. Based on past issues with other Red Cross systems being out of synch, such as phone recruitment within days of a donation, I’m not surprised by the hiccups. However, it does significantly reduce the utility of this app for me and makes it tough to justify the storage space..MeblahMeblahMeblahVersion: 1.5.2

A nice app, but could use a little more.First off, I LOVE to donate blood, and this is a great app to keep me motivated. It allows you to book appointments, see your donation history, and even earn badges to keep you motivated. The app is very useful. However, it could use more programming to turn a great app to an AMAZING app. First, we need to be able to complete the RapidPass via the app. Second, there needs to be more badges. Third, more connectivity to social media so we can share our pride for giving and hopefully inspire others. And fourth, more interactive tracking of the blood donations. I love knowing where my donation goes! Again, this is a GREAT app already, but wish it had a little more..BloodSprinterVersion: 1.4.7

Incredibly intuitive app! Love itI cannot believe this app currently only has 3.6/5 stars. Two things that would be nice to see: 1) please don’t show drives in my smart scheduling results that do not have open slots 2) love the “badges” and “impact” functionality it would also be really cool if the app offered some “donation tips” that would have general facts and FAQs but could also be tailored to users based on their blood type. For example I had an interesting little conversation with the person that was taking my blood last about how it would really impactful for me to be donating platelets due to my blood type. Little interesting facts like that could help guide people to maximize their donations. Keep up the great work!.UserX123Version: 2.0.1

Great AppGiving Blood is a Great thing to do because it’s saving lives & helping those in need! This app allows you to know when you’ve donated, when you can donate again, how many times you’ve donated, along with what you donated. As well as locations near you to go to when you can donate again & allows you to see if you’ve had COVID Antibodies to know if you’ve had the Virus or been asymptomatic. It’s a Great app to know the road you’ve traveled in helping others & will let you know where & when your blood was taken too & its journey! It’s great to know that you’ve donated blood, but to know when you’ve helped someone & to know where it went to & when is a Great Feeling! Get the App & Donate Today!!!.Donor81Version: v2.1

Adequate app, when it worksI use the app to schedule platelet appointments, but it is often glitchy and frustrating to use. This particular time, after choosing a day/time/location for donating, the log-in page wouldn’t load no matter what I tried. So I closed the app and started all over again, only to find that the appointment I was trying to schedule HAD been confirmed — even though I hadn’t “logged in” which was described as a required step. Confusing, but typical. The previous time I tried to schedule a same-day appointment. Three time slots were available, but the app wouldn’t confirm any of them so I called the scheduling department and was told (after a lengthy delay) that the staff didn’t want to stay around for the last two open times. So why were they shown on the app???.CLE donorVersion: 1.8.6

Good- not greatI’m a 70 time donor to Red Cross. One of the perplexing things about blood donation is how much time it takes to get ready to donate, then the actual blood draw takes 5 minutes. Rapidpass is a huge improvement, but it relies on ppl telling the truth about travels, sexual activity, etc. Red Cross and the FDA already recognizes this and put blood through intensive lab testing for quality control, so why ask the questions in the first place. Same is true of all the identity monitoring. Why do they need to know one’s name address and birthdate, and repeat it over and over? I finally forced them to stop asking for my SSN which they had insisted they needed. A few bottom lines here: - I don’t trust Red Cross (any more or less than any other outfit) with my info. - ARC should decline to ask for info they don’t need; not having it means they aren’t responsible for safeguarding it. - Given the shortage of blood, ARC and the FDA need to come to grips with the basic notion of how easy it is to not give blood. It’s easier and more convenient to not do it than it is to do it. Given this uphill difficulty to enlist new donors and keep old ones, they need to make it as easy and convenient as possible..Hy!tunVersion: 1.9.1

The App is fine, but what is going on with giving Blood?I’ve given blood twice before, I’m a universal donor and enjoy giving blood when I can. However I stopped going as weight requirement seems to change every time I go. I am a 5’3 120lbs female, and I have been relatively this same weight give or take 5 lbs since I was 16 and started donating. However recently, I keep getting turned away for being “underweight” even though the App says the minimum is 110lbs. And it’s not like they turn me away right away, I waited 2 hours to go just to finally get in and have them tell me I’m underweight. Standardise your requirements, and if you’re going to call me about the blood shortage, at least let me give you the blood you’re asking for..Rose BurlingVersion: 2.8

Donate Blood: Pay it ForwardI have been donating blood for awhile now. I love having the chance to be able to save someone’s life, and make a difference for other people. The process to donate whole blood is that not long a good 30minutes and that is it, next is Plasma for me. You feel great after, and the Red Cross does a great job making you feel at ease, no pressured into doing things you don’t want to do. The app is great, easy to manage. The only downfall to the app is when you have your appointment the day of, I wish you could be able to see the location of were it is at instead of taking screenshots, I’m not very good with directions. Lol, well worth it!!.AnnaNikoleVersion: 1.8.3

Great App, But...I love the app. It makes it easy for me to book my appointments, complete my rapid pass and have my donor is ready to go. But I wish it would give me the info I need to prepare for a platelet donation. If newbies were looking to see what they need to do to get ready, they would think it was just like a blood donation because that’s the info they give when you click the “how to prepare for your donation”. Definitely needs to be updated with all the info we need. I know it’s easily accessible on the website, but just the sake for convenience, I think providing the correct information would be beneficial to everyone. Otherwise, I highly recommend this app for you to book your appointments and earn some badges for all the good you do in donating..JiselaHVersion: 1.7.3

Destination of my platelet donation in appI love that in the app you can see the results and date of each of your Covid-19 antibodies results and some of the other new features. However, the destination of each of our donations has been removed. Please add that back in. It was nice to be able to go into the app to see the destination rather than search for the email or wait for the text. I still like getting the texts and emails for destination but I want it in the app too. Many donors are waiting to update their apps until the destination feature is added back in. Thank you for listening..ApositivedonorVersion: 2.0.0

Good but could be betterThe reschedule appointment doesn’t really work. You can cancel your appointment, but it doesn’t let you reschedule for a different day. The badges are sort of meaningless. 10+ gallons doesn’t really tell you much. I’d rather know the amount of gallons. Team standings are okay, but I liked the individual standings better. The team standings show you that are a drop in the bucket and that you are making a difference, but the individual standings show how much of a difference that you, as a drop in the bucket, are making. The individual standings are far more helpful in trying to recruit other people to donate because it shows how big of a difference ONE PERSON can make. And it can be a pretty big difference..GaanzaVersion: 1.11.0

Needs workThere’s a rewards section? Where? The app has issues. The Red Cross is aware of these issues and are working on them. For most uses, it works. I schedule all my donations on the app. The journey section now works. Rapid pass gives me a few issues, but I remind myself that I’m saving lives with each donation. For the most part, I’m happy with the app. The reason for a 3 rating is: 1. Here in the App Store, this app has a rewards section. I’m pretty sure I’ve seen every section in the app and never seen a rewards section. 2. There are other issues with the app, but I know for a fact the Red Cross is working on them. These are known issues (not requests) and when these issues are fixed, I will change my rating..Coast Guard RonVersion: 1.8.5

Good well rounded appScheduling is easy, if interested you can follow the progress of your blood from giving it all the way till it’s sent to a person in need. Your donor card is easy to find in case you don’t feel like carrying around your physical copy plus you can read over all information and answer the questions they ask on this app so that cuts down wait time when you are there. Over all i am pretty happy with this app, it also keeps track of how much you have given very clearly on the home page which I like..Yougotredonyou22Version: 2.3

Loving the app!My sister lured me into donating blood by telling me the app had badges to earn & that I could track where my blood went. I have donated twice & really enjoyed learning the app as I go. I created a team in honor of my dad & have a few friends & relatives that have joined, which is really fun because we can see our collective impact!! I also love having the health data all in place & being able to complete the rapid pass before my appointments!! A lot of the features only work if you book your appointments thru the app, which is easy to do!!.@leadlikeagirlVersion: 2.7

Pay it forwardThank you for developing this app & getting it to be interactive and up to speed. I am hoping the appointments can be connected to the calendar, posting to Facebook and there can be an area to list medications in future application updates. The rapid pass could also ask questions with previous answers in mind. (ie. any changes since last donation? If I answered ‘no’ to questions about the 1980’s- I can never answer ‘yes’. Of course, this will have to change when time travel is invented.). Other than that- I love it and am proud & honored to give with or without an app..Edy8Version: 1.5.2

Finding drives is a painI live in a rural area and the app is always suggesting blood drives 50+ miles away when I know (by looking at their website) that there are available appointments about 5 miles away. Yet nothing closer than 50 miles shows up. Moving the map around doesn’t re-search the new area like it should, so you’d really do better finding and scheduling on their website. But this throws out using RapidPass. It’s just pretty buggy and not super useful for the main thing they want you to do. If there’s a massive blood shortage, some of the reason might be that they make scheduling an appointment and tracking/using RapidPass so dang hard..MightywongVersion: 2.5.1

Great appThis app is great for what it’s for. Scheduling donations. Seeing your donation history. Donor card. I had issues with the Rapid Pass during my last donation (and first using the app). It didn’t seem like it was made for smartphones, just monitors. I wish it would go more I depth with “your blood journey”. I’d really like to know where my blood is...which storage facility/which hospital. I’d also like to know when it gets checked out for use. I think it would be just awesome to be sitting at work and get a notification that my blood has been checked out...at this very moment, I’m helping someone..Chi11ybear24Version: 1.8.7

Very convenient making appointmentThis app is probably the reason I give blood at all. Just because the its ease of use. You Log on and look for a location and date that works for you, and reserve your spot. Done. Then the day before your appointment, you can fill out the EZ pass using the App so you literally have zero paperwork to do once you arrive for your appointment. And if something comes up last minute and you can not make your appointment, rescheduling is just as easy. Overall great experience..JodyR42Version: 2.9.0

Antibody test results don’t provide enough info in appThe app added a section where you can check your covid antibody test results after your blood donation. I love that the Red Cross is doing this and was impressed that they were able to update the app to display the results so quickly. HOWEVER, I have donated multiple times since the pandemic started and since this feature was added and it only ever says that the result it is displaying is from the “last donation” even after I’ve donated again. This info would be more helpful if it told us which donation the test results were referring to..Carlosdanger44Version: 1.12.0

Great convenienceI love the digital donor card and the rapid pass. I also like to schedule appointments with the app. I appreciate being able to track my donation. It is easy to see my past donations and eligibility to donate again. One thing that could be better is the scheduling area. It can be a little “clunky” to get to exactly where and when. Instead of getting info for next available day at your specific blood center, you have to click on each day individually to see if there is an opening. All in all I really like to use this app..OSUalumandmomVersion: 1.12.0

Would appreciate iPhone wallet incorporationA nicely put together app. I very much appreciate the fact that it DOES NOT play with all the social media platforms. Not everything we do needs to be shared with everyone all the time. Thank you for that. However, what I would like to see is the option to add your donor card to the wallet on iPhones. Sometimes it’s easier just to open up the wallet widget and sort that way than it is to open an app. Plus, donors wouldn’t have to worry with reception issues at a donation center if their cell coverage is sketchy. Just open up the wallet and boom, there’s your donor card. Thank you!.TheReddnessVersion: 1.5.2

Great user experience!In paper age, the time waiting in line, getting myself identified and run thru the questions took almost the same amount of time for the actual blood donation part. With this app, not only I can get the questions done beforehand and save time, my identity and past donation history is all within this app. Great user experience! One suggestion, implement a “smarter” scheduler system that can recommend donation spots based on preferred days/times/locations. Currently I have to sift thru all donations within a 14 days range to find the perfect donation time/place..Medison MaVersion: 1.12.0

GoodI do like the app it helps me keep track of donations I’ve given, it won’t however allow for my Connecticut donations to be logged from when I first started donating, they aren’t counted, and oddly the badges don’t update. I got my five gallon donor pin, but not the badge in the app, which is fine, but when I’m told to update it and there isn’t one available or close it out and reopen it does place it either not disappointed but it does need some work. Cross state donations would be great to see in here although that’s a super long time ago as well..Pls no moneyVersion: 2.13.0

This app is great!I initially downloaded the app so I could easily schedule a donation and receive notifications, but the app does so much more! I can see where my donation is in the process for each donation, I can see my blood type and how many units I have donated, AND there is a tracker to show how far along I am in the platelet reward scale! How cool is that?!?!?! I also love that I can add my donor card to my Apple Wallet for easy access and also complete the rapid pass in the app. So much going on in the app - it is now one of my favorite apps!.Hondagirl02Version: 2.7

Great App, Love the Badges!This app makes signing up for blood donations quicker and is very useful to find donation appointments happening in your area. I haven’t had any problems with the app crashing but I know everyone’s phones operate differently. I also love the badges you get it makes donating fun in addition to a team you can join. My only suggestion is I wish there was an informational section on phenotypes. I found out I was a rare donor and wanted to look up what phenotypes made my blood rare on my own but I think that would be a cool feature on the app!.OddballSunGazerVersion: 2.13.0

A bit buggy but love the featuresI donate blood regularly in memory of my son who passed away. I like a lot of features, esp. scheduling, Rapid Pass, and seeing my blood’s journey. But my last appointment is missing even though I managed it thru the app. I like the selfie feature, but it’s buggy. Several times I’ve tried to post the selfie to FB, but all that appeared is a link to the app download site. I have to take the selfie again (since it’s not saved or accessible in the app), send the pic to myself, and post it as a comment to my original post. This is not the way it should work!.AmychriVersion: 1.12.0

Need Rapid pass in AppPlease add rapid pass in app, and also some new badges would be fun to help with even more motivation. Some ideas- different seasonal badges, holiday weekend badge, birthday month badge, maybe there could be a part of the app where we write notes about each donation (for our own use) for example- "ate 30minutes before donation and I felt great after", "felt better after drinking juice" etc. and reminders about each donation to improve future donations. This app is motivational for me because I can keep track of my donations and remember to be proud of what I have done to help!.Denverjo5280Version: 1.4.7

Great App - Request for Filtered Search ResultsThe app has always been great for seeing blood donor history, finding upcoming blood drives, and keeping your Rapid Pass! But now that blood drives are all booked up - the search functionality is a bit frustrating. I think the search results should only return blood drives that either allow walk-ins or have available appointments. I’m trying to find a local place to donate and every search result I click on is full these days. Great that so many people are donating - but makes for a not so great user experience in the app!.Ak390998Version: 1.12.0

Love it!Will never schedule a donation any other way. I love following my donations through the different stages and seeing where it ultimately goes. One ask, or improvement.... I am CMV negative and have been for 47 donations. I only learned 2 donations ago how special this status is and how my CMV negative blood is so crucial for babies. If a donor is CMV negative TELL THEM! And put this information on the app. I will be more inclined to make donation appointments and keep them knowing I have the potential to save the life or lives of babies and I think others will to..McathrynVersion: 2.0.1

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Blood Donor American Red Cross Negative Reviews

Useful for RapidPass onlyIt’s great for saving time by being able to answer all the questions via RapidPass before going to donate. It could be useful for other things but so much about the app seems off or unnecessary. The digital donor card would be great for me to show a history of BP readings. Unfortunately, it shows only the last three readings, and if you have it show the full history, the only information shown is the type of donation, date, and location (full history of BP, pulse, and hemoglobin IS available on the website). Consistency of information would be good here. The Blood Journey is interesting but would be more so with a little more information and if it were more up to date (right now doesn’t have the info from my donation of over 3 months ago). And although I figured out that the Blood Journey is showing the donations in reverse chronological order, why isn’t the full date (showing the year) displayed? Most other informational features are unnecessary once you’ve donated once or twice, and the badges are lame. I’m a Power Red donor so only need to use this three times a year, so instead of bogging down my phone I use it on my iPad. Only got it for the benefit of seeing the Blood Journey, and have been waiting to see some improvements but have yet to be rewarded. I may just forgo the little information I do get about the Blood Journey (only available through the app) and just go back to using RapidPass on the website..PlanetariumDudeVersion: 1.9.2

Horrible appI have donated blood and my blood donation isn’t even in the app. I completed the rapid test a few hrs before my appt. it never went through. So when I got the the site I had to re-do it. Why have these features if none of them are going to be filled out or work correctly. My blood donation, appointments, blood type and so on have not been added. I have filled out the section that’s asks if your donations are here and to fill out the information again and it will be updated 24-36 hrs. I did this twice so far. The first time, was 3 days ago. I did it again today. Why ask if the donations are incorrect if the American Red Cross isn’t going to update your information?? I even deleted the app, thinking there was an issue, but, that wasn’t it. We help to save lives because we want too. An app like this can be fun to look at if all the correct info on giving blood is well updated. My husband’s is well filled out, he can see his blood type, when he’s donated, how much he’s donated, and she. His next appt. will be. Me, I have none of that. Hugely disappointed..Fanatic RunnerVersion: 1.12.0

Frustrating appointment search.Two stars may be a little harsh, but there seems to be a major flaw in the user experience here. When searching for available appointments, there should be an option to “show next available” or “only show available” in the list of locations. As it is, I’m stuck searching through weeks worth of location listings, the vast majority of which show no availability once opened. What’s the sense in listing locations and dates with no availability? Seems as though this app is first and foremost an appointment scheduling tool, and it falls way short in that regard. I’ve been trying for weeks now to set an appointment to donate - just too frustrating to individually sort through endless entries that don’t actually have any availability. On the upside, guess that means lots of people donating these days which can’t be a bad thing!.CapntangVersion: 1.12.0

Unavailable appointments as search resultsWhen searching for an appointment to donate blood, this app asks for date range, time of day and location area. It then searches and returns a list of results. But the results it returns include (or in my case, are exclusively) unavailable days and locations. In other words, when I get search results for a Power Red donation any day over the next 14 days, any time of day, near my location, I tap on each result, and it tells me there are no appointments available for that day and to search again. So what’s the point of searching? Why do search results list unavailable days? If I’m searching for an appointment, why show me all the times that are NOT available? Other than this, as other reviewers have noted, it should be easier to get info on types of donations..Bad_BanditVersion: 1.12.0

Must Have Been Designed By A Committee of First GradersEVERY time I have used this app to make an appointment I must follow up with a phone call because the appointment does not show up. It would be great to hit an “8 weeks” or “16 weeks” button to schedule my next donation but I have to go through some nonsensical gyrations to find the date that I have to figure out myself. I used to be able to schedule my next appointment by handwriting the time into a calander that was turned to the date 8 or 16 weeks into the future. It worked every time. This app has been a disaster since it first came out and no attempt has been made to improve it. One star because I can call up my ID card when I sign in. The Red Cross would be surprised about how many more donors would show up if they made signing up easier..Jedgar816Version: 1.12.0

Why don’t you remember me??There are several things to like about this app- your stats from you past donations, the ability to complete the Rapid Pass before arriving and to easily find and make appointments. But why oh why can it not remember me?? No thumbprint sign in, no option to remember your log in. Frustrating. And the COVID test results are great - if you only ever donate once. There is no date attached to the results so your “last appointment “ is of no help if you gave three days ago for the second time. Are the results in from the new one? Still pending? No clue. Some easy fixes. I would donate more consistently if the app didn’t annoy me so. Too irritating to use, too much of a bother to call to try to find an appointment so I just...don’t..HamsterranchVersion: 2.0.0

IPad compatiblyIt does not work completely with iPad using version 13.7. It works only in portrait mode which is annoying but usable until time to either print or email the pass. Only the left third of the keyboard is available and no amount of manipulation will yield the full keyboard. If you happen to need the right side of the keyboard to even begin your email address, you don’t even have suggested emails from which to choose. Printing was not an option once I clicked on the forward button. I was forced to take a picture of the pass from another device. Hopefully this will be acceptable later today when I need it..Not a fan2021Version: 2.2.1

Rapid pass is the only thing that worksAfter signing up for an account, I booked and confirmed an appointment to donate. However, when I showed up, they were not expecting me and couldn’t find me anywhere in the system. They had to book me again. Also trying to find an appointment slot is maddening. The app shows every date and location near you, even if there are no tome slots available. The search results should only show locations and dates that actually have availability so you don’t have to click through every possible date to find one. There is apparently only 1 available slot in the next 14 days near me, but it won’t let me book- says I’m not eligible for the slot but doesn’t tell me why..Syzygy325Version: 1.12.0

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