Glucose Buddy+ For Diabetes Customer Service

Glucose Buddy+ for Diabetes Positive Reviews

Have been using this app for a few yearsThey are good about updating this appt. sometimes that is good, sometimes it causes little glitches. They do go back to correct. Scanning foods to get nutritional information is great. I have to count carbs and this makes it much easier. I do wish the carbs could be categorized for each meal so I could see carbs each meal, not just a running total. This has a few features that I don’t use, but for the most part I am happy with the app..MidnytmaryVersion: 5.274

Sorry you changed the appI’ve been using this app for a few years and have been pleased that I could track blood sugar, carbs and most importantly the 24 individual medications that I take daily- several prescriptions are multiple times daily. A few days ago the app was changed and I now have several more keystrokes or ‘buttons to push’ because each medication has to be logged individually, then then add medicine and then save. Previously I could click down my entire drug list on 1 page, then click through the dosages all on 1 page at one time and then save. So I now need to go through adding each drug at a time which is time consuming and frustrating. I have dexterity mobility issues. I wish this new change could be undone. This new change did not enhance this application in any way..EddieFourPawsVersion: 5.196

Good concept, serious flawsI’m sorry I purchased a subscription because I’m not sure I can stand this app for a year. I love that it integrates food, meds, blood sugar and exercise. I don’t love the food database. Yes, there are an enormous number of foods, but they are poorly organized. If I want to log a tangerine, why is the fruit itself several pages after foods made with tangerines, or tangerine flavor? There are multiple entries for identical foods, often with conflicting nutritional information. There should be a filter to select native data (from the original food database) and allow a user to ignore entries made by other users. There is also a flaw that make all food entries at the time of the initial morning entry, forcing one to manually change each food. This program needs som serious updates for it to match its reputation..Curly4nnieVersion: 5.132

Not the best App on the BlockThe Developer is totally null and void!! I have tried several Glucose Applications and this happens to be my 3rd. This app is the best so far out of all of them. However, it has its limitations and the developers are really negative and none responsive regarding suggestions about improvements!! The help section is totally worthless!!! For an application that boasts being the best, it really needs a lot of work. One of my biggest complaints is it will not link to your Apple Watch App for information about steps, etc. as I wear my watch from when I get up to when I go to bed. I don’t carry my phone with me all the time and you have to for it to track your steps..OviediteVersion: 5.184

Awesome app!I was rather overwhelmed when my doc told me I was diabetic, wondering how I was going to track all my numbers, calories, weight, etc. Then I found Glucose Buddy, which does it all for me! It even helps me with my diet, because all I have to do is scan a barcode, and - presto! - all the pertinent info is logged. Awesome graphs also help me see how I’m doing! Great app, and potentially a lifesaver!.Blackcat 307Version: 5.120

Good app, just falls shortThe developers for Diabetes:M, MySugr, Sugarmate, and Glucose Buddy need to get together to integrate their apps to build a true “ultimate” app for diabetics. I was excited about Glucose Buddy because the design itself is nicer looking than Diabetes:M AND it could actually integrate my CGM data; however, one of the best parts of Diabetes:M is the bolus advisor and insulin on board indicator. Without those features, there’s no point in me using this app since it tracks the same things that the Dexcom and Diabetes:M apps track when used together. I wish I’d read more closely before I paid $2 for the app..Sarah CatharinaVersion: 5.234

Use of new appI think you are continuing to improve app. Current update is nice but a few bugs. 1) on blood pressure it doesn’t hold last reading so always having to dial a lot to get to number; ie goes to 105 and I am usually at 150ish on SYS etc. also why can’t the app be the same as blood sugar where you just type in numbers? All in all it is a good app. Haven’t tried some of the aspects; maybe on another review....NV Country GirlVersion: 5.206

After 7 months of useGood app. I use it mainly for storage of the data and the A1c. I was also using another A1c app to cross check with that was so slow in the calculations that I finally got tired of it and now rely on Glucose Buddy. I’ve only got about 7 months of data, but the A1c calculator has been right on..Rweis2Version: 5.162

Works Well but needs some added featuresGlucose Buddy works well for tracking T2D but needs to have medication tracking with alarms per medication, refill alarms, and more integrations added to it including integrations with other sites to import data easier. Also the barcode scanner for food crashes the app a lot..MbedworthVersion: 5.334

Great, but!!I really like this app, it’s helped me with my journey of getting off the insulin for my Type 2 diabetes. The only thing is, I have to use the Carb Manager app along with this one because neither app has everything I need. If this app would be able to inform you if the foods you’re wanting to buy was “Keto Friendly” like the Carb Manager, it would been a five Star for me..Dawg2720Version: 5.318

A1cI have use this app for many years and have recommended it to many. I purchased the upgrade and am unable to see my estimated a1c. I get the message I need more than 9 entries. I have more than 200 entries and since I purchased the upgrade I have more the 20 entries. How many entries do I need to see the estimated a1c..RebfcookVersion: 5.124

Make it easy for meThis App it's a life saver, I been logging my sugar numbers, since I was diagnosed with diabetes. This is a life saver to me, I recommend this app to anyone who suffers with diabetes and blood pressure, I love this app! I want to thank the developer off Glucose Buddy for thinking off people who suffered with diabetics. Thank you again!!! God Bless you.KjkbcosmoVersion: 5.114

Good for carb awarenessGreat app to track calories, carbs, blood glucose and medications. Exercise options for tracking are good but I wish it would allow for tracking steps without having to add additional app with GOS which didn’t work for me. Just put in options to add steps to tracking..Margie Y.Version: 5.306

Recent updateI've been using this app for 4 years. It is easy to use and helps you see the history of you daily readings. With the latest update more features are now available to help you manage your A1C! I strongly recommend!!.WMFD46Version: 5.114

Keeps track of diabetes infoAre use this app to keep track of my blood glucose numbers and my medications. It works well for that. It is a little confusing getting the information into a format to give my doctor. Good app!.BuffyNotVampireSlayerVersion: 5.148

Good App But….I’ve been using this app for over a decade. My only gripe is they keep removing features or make them available only if you subscribe to their premium version. I know it’s in their business plan but sooner or later, I may have to look for another way to track my blood glucose levels..CsabernethyVersion: 5.364

Better but needs moreI like the new version but there are some things That need improvement. The incomplete linkage with Fitbit is a real bummer. There is no way to input Fitbit activities into the package. Not automatically nor manually..RedwoodzippyVersion: 5.144

The Best App for DiabetesMy diabetes is in control because of this app! It helps me track everything- blood sugar, carbs, medicines, blood pressure, weight, exercise and ketones. I could not keep track of everything without it!.CariElizaVersion: 5.332

Good way to track blood sugarEasy to use. Tracks a lot of information if you want to input all of it. Needs a bigger print in the reports page. I can’t find a way to print graphed readings..Greybeard65Version: 5.134

Good appGood app wish it would sync with my Fitbit inspire2. I use a dexcom g6 and it sync with the dexcom but it seems to be about 6 hours off from the live input from the dexcom. Would like to see better integration between dexcom and Fitbit also I have used the freestyle LibreLink 14 day sensor and it does not sync with glucose buddy..Rlowery98Version: 5.318

Offers just enough to track and be informedI have been using this app for over a year now and it offers everything I need to track and monitor my glucose, weight and BP. The tracking ability for steps is also a plus..No sweetsVersion: 5.152

Could be betterIt would be nice to have a graph on the phone itself. it would also be nice to generate a pdf report without the use of the internet. i certainly do not like the fact i have to upload data to some webpage.RungunVersion: 5.118

Great updatesLove the product! It’s bringing everything I need together under 1 app that I can manage my health with. The 4 star rating is missing the one star because on my iPad Pro the app will only run in portrait mode. Please consider just allowing landscape for an iPad version..TheAngrySnowmanVersion: 5.122

Finally Enjoying the New VersionIt took a while. But with the latest improvements, I now like using this app again. There are some strange quirks. But overall this is a great tool. Try it..TheOtherShopTillUDropVersion: 5.124

Greatest way to record everything about diabetesIt is so easy to use and doesn’t take hardly any time I’m busy working and I can do this in a few minutes thanks I really love it.MeaniemingieVersion: 5.180

Great AppI have never written a review of an App before. This App is outstanding. I use it several times a day every day to track calories, weight, carbs and especially blood sugar levels. It’s easy to use and very thorough..LeeblawVersion: 5.148

Cannot Sync app to website.Would always sync from app on iPhone to website. Will no longer do on updated app. So here I am with app that will not sync and they now want money on a monthly basis. Good app to crap!.Visionr40Version: 5.122

WonderfulBesides giving me the opportunity to record daily my sugar numbers it also allows me to record my medication and in addition I can use it to monitor my food intake it’s a wonderful centralize app JP.RevJPerezVersion: 5.182

Awesome paid app, if it didn't still sell premium stuffI like the app. Allows me to log all sugars & eats. The reports are rather generic, but informative. Feel the ads for premium can be kept to the free versions, considering the cost. Or at least give the option to hide. Sorry, don't wanna buy multiple times....StanktruckVersion: 5.120

Have used for years.Allows for tracking everything that affects my type I and other meds..UfoTomVersion: 5.138

Great app for monitoring blood glucose, weight, and blood pressure.I find that when I use GB I tend to stay on track better. For me the act of recording makes me mindful of what I should be doing to improve my numbers..POBoykinVersion: 5.120

HeadgoonThe app and it's support is helping me reach my goal in losing weight and taking better care of my nutritional needs. I am still having trouble trying to send an email to KAiser hospital with my readings..13_BigDawgs*Version: 5.118

All in one - PerfectJust started using this app. Like the ease of use. Has more functions than just monitoring BG. It works with my fitness tracker. Monitors my food intake. I will recommend it to anyone looking for a wellness app..OCPS needs HelpVersion: 5.120

UpgradeAnyone else having problems after this last upgrade? Loved this app until now..Rcw101Version: 5.118

Great App for tracking BGI have been using Glucose Buddy for over five years. It has always worked well for me. I think it’s the best app out there for tracking health records..Roger rayVersion: 5.206

Dexcom UpdateLast 2 weeks Glucose Buddy doesn’t give me the daily average. Which is very important for me to monitor my daily average to keep my A1c low..Tsv07Version: 5.298

Awesome appEasy to use, tracks steps also. Makes keeping track of your blood sugar as easy as it is to look at your phone..Gurnee-GuyVersion: 5.162

I’m need more But I like itI am starting enjoy the updated version A little bit more. I do wish how ever that you have more vendors choices of locations and foods. I wish you add the amount of water you drink to the main page as well..Mzz MasonVersion: 5.232

The more I use it the better I like itLove the way it calculates all the carbs and displays them at top of page..KingStreetKidVersion: 5.166

My blood sugarIt’s very easy to use and you don’t have a stack of paper to deal with my doctors love it and it’s always with you.Xenathe boxerVersion: 5.196

OkThe older version was easier to use and made more sense but still a decent app.DaymarbVersion: 5.120

Upgrade needed for ISO 11 ASAPApp will not work with ISO 11, update needed ASAP. Seems to slow down iPhone and syncing doesn't always occur. Guess I'll have purchase a new App that will support IOS 11 and my needs..Dreamy ButterflyVersion: 3.7.0

Better Than a Log BookThis app has helped me get back to keeping track of my numbers. I felt self conscious about writing in my log book in public. Now I look like everyone else, playing with my smartphone! Hopefully a future version will allow negative numbers for pump correction amounts. Update: New version is pretty awesome, but it's taking me a long time to figure everything out. Still don't know how food entries work..Nickname144Version: 5.114

Works great, but....So far app works great, but I am getting a message that it needs updating or will not work with future IOS versions..Yendor4100Version: 3.7.0

Great appIt is easy to use. I email my results to my doctor and manage my diabetes more accurately.RedstonelakeVersion: 3.7.0

Missing one fonctionIt needs to give average for a fixed period in time..PlshelpVersion: 3.7.0

Great jobTried the free version - liked it; upgraded to the full version - really like it. Biggest is ability to edit.TheWearyTravellerVersion: 3.7.0

Great Tracking ToolWorks great. I can track the essentials. The Pro version is worth it..Derose2015Version: 3.7.0

So far, OKI've just started using the app and find it OK. The synch feature to download does not work. I have the app on my iPhone and had also downloaded it to my IPad expecting I could download my logs to the iPad - it does not work. This was supposed to be an added value of the Pro Version. Could have continued using the free version..Sonnya3Version: 3.7.0

As advertised...This app does all I need. A real asset in managing my diabetes. My doctor is now recommending it to her patients after my successes..Badgerboy55Version: 3.7.0

Decent app butApp is alright but it is buggy when you try syncing. Did find it a bit expensive (originally had the free app version but decided to upgrade). Doing the job for now..David B in MontrealVersion: 3.7.0

Helpful but could be betterI use the app regularly. However, it could be better. While you can export data to Excel spreadsheet (from within website), date-time is not in a form that Excel recognizes. This makes it very difficult to do customized stats (e.g., before bed BG average) or charts..PbramerVersion: 3.7.0

Glucose buddyGreat app. Helps keep my records straight..AmmadebVersion: 3.7.0

Great appHas all the functions needed except would like more graphs indicating times of blood sugar not just hi/med/low of the day. Suggest also ability to record carb total & calorie at each meal. Just totals- not foods. Would help identify trends..ValervalerieVersion: 3.7.0

Good App. Missing a couple things.The app is great. Syncing is awesome. The app is weak on graphing and the web interface uses Flash for the graphs..Anichol5Version: 3.7.0

Great appJust what I need to keep track on the go.SantaclausnorthpoleVersion: 3.7.0

Great for keeping trackI find I keep track of my blood sugars and my insulin injections plus also the carbohydrates I eat. It so much easier this way because it's kind of fun like a game and yet I still get the results I need.12kashVersion: 3.7.0

GBIt's good. Works like I expected it to..VinnymcgVersion: 3.7.0

Great appHaven't had a chance to fully utilize all the functions but the app is great so far..Paperclip47Version: 3.7.0

It's okIt's ok for what I use it for.Rowdi BulletsVersion: 3.7.0

Very easy and usefulReally impressed with this app. Recently diagnosed with type 2, and have found this app extremely beneficial in managing my diabetes. Monitors both units of measuring, US & Canada. If you need this type of app, look no further----this is the one!.MMA mikeVersion: 3.7.0

Awesome !I like the app, easy and informative - I especially love the graph. Also like the different categories to log in addition to blood glucose. I measure my blood pressure nightly and can just show the logs to my doctor. 3thumbs up!.Mickee384Version: 3.7.0

Great AppWonderful. Works well..Va3hoiVersion: 3.7.0

Great AppWorks well. Could benefit from more export options..NorthernScottVersion: 3.7.0

Okay, I guessBought the full version and love the sync feature. Tracking meds and carbs seems a little less than intuitive. I use the website on the PC to make it easier. Far from perfect but still useful..WpennerVersion: 3.7.0

Very useful!!This app has made tracking my bg super simple and efficient..RobbspencerVersion: 3.7.0

Good productAllows easy recording. And recording taught methe impact of what I eat -- this improved my behaviour..CorpveilVersion: 3.7.0

Nice appWorks good, records everything I need. The only thing I'd like to see would be more graphing options (like all readings, not just min,max and avg. for each day) But generally easy to use and has everything in one place..VITechGuyVersion: 3.7.0

When it works......It works well, but freezes quite often. Perhaps it needs an upgrade. Syncing operates just fine. Is there NO other measurement for food than grams?.Bill from TownVersion: 3.7.0

Great toolOnly complaint is the syncing is very hit-or-miss..SarahhurrahVersion: 3.6.5

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Glucose Buddy+ for Diabetes Negative Reviews

An example of how to ruin a good healthcare app experienceI loved this app before they changed to the subscription model a few months back. There are so many things you used to be able to do that aren’t available, even small things like using a custom label instead of before/after a meal. And now in order to share your graphs with your doctor you can only go back two weeks and you have to print it out vs email it. It’s a real shame not to be able to afford an app that used to be an asset to my medical care. I would have been able to use this app had there been a one time purchase price, but I can’t justify adding another monthly automatic charge just to log my glucose levels. I used to hype this app to everyone I knew with diabetes. Even my doctor was impressed, although I had to explain what happened when I could no longer send her my full detailed data via the health portal. Now I tell everyone about the app, explain how the developers forced a subscription model on users, and use it as an example of how patients suffer when profiting from their diseases becomes the goal. I wish I had never trusted this developer with my data. Now it’s locked away and I had to start over again with another app..MommahippiVersion: 5.132

If it ain’t broke, revise it so it won’t workThese guys are masters of “updates” of questionable necessity, of giving no instructions about how to navigate the changes in an update, and introducing new features that don’t work. Such is the case with their latest. No clue why they wanted to change it. No help on how to get it to work, and the introduction of new features which prevent you from entering accurate information conveniently. It took me two weeks to figure out the last upgrade, which finally worked acceptably. Now a new upgrade which does not accept glucose readings being entered without exiting that screen and going to another for corrections. It sure looks like you have no diabetics in your software team. Or maybe they’re comatose from inaccurate readings?.Fogey MikeVersion: 5.248

App Was seriously Degraded in last UpdateThe lat update tremendously degraded the functionality of this application!! Previously, it was useful in tracking blood glucose and viewing trends. Now, it appears to have been turned into a sales vehicle for meters, strips, and coaching. Being n medicare, I have my supplies already covered. Why would I want to start paying twice fir them. Having been a user of this app foryears, I am very disappointed!! I will likely need tofi d another app that will allow me to do what this app previously did. What were you thinking??.Ticked Off App UserVersion: 5.334

Too buggyI’ve been using this app for many years and was very happy with it. Now not so much. The new model is truly troubled. Since the last release, the app has become too buggy to be of use. Just opening the app takes several minutes. Sometimes it opens and immediately closes. Once it opens entries cannot be made until it’s good and ready. Occasionally it just totally freezes up! I used to be able to estimate my A1C, but no longer unless I want to pay for it! Nope not me! I got so fed up with the bugs that in a fit of rage I deleted the app and all of my data. Wish I could give it less than one star..FeduptwoVersion: 5.182

Horrible customer serviceThis app used to be a lot better and it was free. You used to be able to link with their online service and now you can’t. I thought it was because I hadn’t paid for the premium app so I bought it and it still doesn’t link to their site. I emailed them several times about this and didn’t get a response for a week. When I did get a response it was “we’ve decided not to link the app with our website.” So I sent them another email asking for a refund since this app isn’t even as good as its previous free app and they won’t respond to my email. Very dissatisfied..Fuzzy-5566Version: 5.132

Don’t updateI was fine using the app as it was without additional purchases. I have maintained an A1c below 7 most years only exceeding 7 4 times since 2014. However each time I update this app they take away features I have had for free and now want me to pay for them. This was basically a decent app that they want to be a cash cow. Recently I updated because the promo said that there was a improvement in the insights tab. Prior to the update I was tracking my glucose, weight, steps & blood pressure in INSIGHTS over multiple years. What lies. After updating the only thing I can see in INSIGHTS is previous glucose readings. All the other data that was available on my phone is no longer available. Further, the app no longer records my daily steps for me to see. I do not see this as an improvement. I needed to get another app just to keep track of my steps..EddieswanVersion: 5.334

Not so great anymoreI used to love this app. I even paid for it a few years ago. And now, we’ll it’s a subscription! That’s ridiculous! Many can’t afford this kind of stuff. Not only that, but this app was better and easier the way it was! I miss all the tools I had long ago with this app. I find it hard to use and hard to find information when needed. And keeping track of my A1c is impossible. I can’t afford to pay over and over for this. Medicine costs enough..Munday422Version: 5.184

App is great, but unwanted tracking is notI really like what this app can do. It is a good diabetes tracker that works well. What I don’t like - really don’t like - is that it sends my data to Facebook and Google in the background and without my explicit permission. It’s in the fine print of the privacy policy almost at the bottom. Until this sharing is removed or I am allowed to turn it off in the app, I will not be using this app anymore, which is too bad, because as I said, it’s really good at what it does..BJsBlueVersion: 5.188

Doesn’t work on my iPhone XI downloaded app and purchased subscription as I wanted to use with my Dexcom G6. I set up my user info and etc. The app froze once I tried to link my G6. After that, it only opens to the glucose Buddy app’s opening screen and freezes there. I’ve deleted it and tried to reinstall a few times, but I can’t get passed the initial logo screen..JakyolVersion: 5.334

Disappointing updatesI have been using this app for more than 5 years but their latest update blocking the “insights” tab prevents me from seeing my historical A1C, blood pressure, weight and steps. I paid for access but they want more money after all these years. So this app is useless now. I am deleting. Company interested in profits only. Too bad..Tobor frogVersion: 5.334

Upgrade not working-support doesn’t respondI paid to upgrade but good luck getting in touch with anyone when your upgrade doesn’t “take.” They are equivalent to thieves-take your money but don’t deliver anything in return. App functions pretty well-it does what it is supposed to do (most of the time-crashes notwithstanding)..Whodunit68Version: 5.262

If it’s not broke don’t “fix” it.The old version is much better, easier to use, less confusing. Paid for it and have buyers remorse. Once you “buy” the app, you get in and they want you to pay even more to use things that are useful. Get “glucose tracker” app. Easier, gives you what you need, and doesn’t cost anything. Save your time and money..This iphone eats blackberrysVersion: 5.164

Text too small with the new updated versionOriginal format was more user friendly - could use it without my glasses. Not the case with the new & updated version..Peters_69Version: 5.114

I want my money backWhat a waste!! I had the old version and any information saved there does not transfer to the Pro version. Give me my money back or work on what is broken on the Pro version😖.Witzyj55Version: 3.7.0

Do not pay for thisCovered all my needs, but now syncs only once in a blue moon. Zero support from company since last update (october 2012)..QuépatVersion: 3.7.0

Not the best appBought the full version. Reviews seemed to indocate that this is the best app out there. Bar graph are not usefull. 75% of the time you cannot sync your data to the server... Emailed for support a week later no reply... Go with excel and save your money.Pjb$Version: 3.7.0

Not much supportThe app is great but syncing is buggy. Syncing both ways is why I paid for this app. The developer is completely ignoring complaints about this in the official forums. Seems like customers are more of a pain than anything else for the developer. I advise waiting for the next release before paying for this app. Hopefully the sync issue will be resolved by then..Alan28Version: 3.7.0

Poor synchingSynching fails about half the time. This spoils what would otherwise be a great app..RegLVersion: 3.7.0

Pro version does not syncNot worth buying it if you want it to sync with web because it does not sync..NotTooHappy284Version: 3.7.0

DangerousYes, this app freezes up a lot, but the worst thing is that my machine needed a hard reset EVERY DAY while it was installed. At least once a day i found that my iPhone would not connect to the web. I replaced my iPhone thinking I had a lemon, but the behavior continued until Glucose Buddy was removed..CsfergusonVersion: 3.7.0

No supportAlthough the application is ok. I find it locks up a lot on my device. I've tried emailing support again and again and have never received a reply back even advising they got my email. Even the best app with no support isn't any good. Actually get a support service in place and I would likely recommend this app. Right now though stay away.QuentinblackVersion: 3.7.0

Good Tracker - Poor reportsI oped to upgrade with some improvement in recording results. No improvement in reports. My doctor wants to see averages for certain periods. No averages and difficult to read. I guess I still need to make up my own reports. Disappointed. The graphs defy understanding..Hobo555Version: 3.7.0

WasteDoes not sync with the free version. Lost stats.MilambercanVersion: 3.7.0

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