Wendy’s Customer Service

Wendy’s Positive Reviews

Many Years!For many years, I have been going to Wendy’s! When I would ride around with my dad who was a contractor for construction, we would always stop at Wendy’s and he would order “single cheese and everything” for both of us and if I didn’t finish mine he would finish it but 9 out of 10 times even as a little kid I would finish mine! The chili is the best! The hot sauce that goes in it is my favorite, which I can eat out of the package and I have :-) I worked at Wendy’s in high school because I loved it so much and then got to see from behind-the-scenes, why it is so great! Fresh hamburger meat, never frozen, freshly cooked all day, and when the meat would get well done it would be put in a bin and that’s what was used in the chili. Never wasting! Fresh baked potatoes, right there that we would wash and wrap and bake ourselves!! And the way they did everything and taught us to care about our jobs and the food that we served is why it’s such an amazing restaurant that will last forever! Steph.SEHS1234567Version: 11.11.0

Extremely cold food & ridiculously slow service!!!! PopI’ve been at the drive through since 10 minutes after placing my online order and all ive got is a I will be with you in a moment. No customer in front of me and 1 waiting more than patiently behind me. Finally decided to pull up to the window and was asked if I stopped at the ordering station! What the heck is wrong with this Wendy’s???? Stated I ordered online J.M order and here I still sit!” Just finally got my order, prays the lord!!! WOW??????? Unbelievable fries are cold and over cooked, nuggets are cold, and so is my jr bacon cheese burger! The only thing that is remotely acceptable about the order would be that my frosty’s are not melted!! This is the 2nd time being this unhappy and appalled with the service at a Wendy’s location, that I spent my valuable time to write a complaint. There are literally hundreds of places just as close by to get cold & subpar food and service! Out of sheer common sense I will be gambling on them one at a time to find a stress free quality product place to eat out! I recommend that as a corporation you monitor the franchisee locations closer before they bankrupt the company!!!.Jason M FT LauderdaleVersion: 11.30.0

Needs improvementDoes the app have location sharing so the restaurant will know when you get there?? If it does, I didn’t see it. Or.. the app needs to have a button to click, saying, “I’m here” so they can finish up the order. I waited in drive-through line for a while and when I got to the window. I was advised that my order was being prepared fresh.. that took a while longer. When you order “fast food”, that is often why you choose it- so you can get it fast and go. Also, perhaps I missed it but I did not see an option on the app to get my order curbside so I decided if I did end up having to wait, I’d rather wait in my driver seat than stand or sit in the lobby. Interestingly, I did see some parking spaces labeled “curbside” but there were no numbers on the signs. Perhaps curbside “used” to be offered and you’d give your vehicle description so they’d know who the order was for.?? Would like to have had an opportunity to order free condiments like ketchup, mustard and mayo but I did not see that option. How about being able to order a cup of water on the app?? Perhaps this app will get better..Leeford 2018Version: 11.43.0

My order persists in the app after I claim it.1. A week or two went by after I last used the app for Wendy’s. I went to create an order but it believed I still needed to pick up the last order. I canceled and it said I couldn’t because I already paid. But it correctly cleared the order so I could make a new order. This routine happened again. The old order just doesn’t disappear on its own. I don’t know if the restaurant should flag my order as claimed or if the app should eventually clear the order. This is a nuisance as it is now. 2. This app sent a pop-up asking if I wanted to leave feedback. I wanted to, but I had to cancel the pop-up because it was obscuring my pickup information while I was approaching the pickup window. Later, I looked in the app to leave feedback. The ‘Contact Us’ section did not allow for app feedback, just feedback to the restaurant. 3. The app should allow a customer to specify changes to utensils and condiments. For example, it should assume 1 spoon and 1 hot sauce for my chili but I could lower it to 0 spoons and 0 hot sauces. At home I now have a huge pile of Wendy’s spoons and a drawer of hot sauces..Rjohnson_8ballVersion: 9.5.1

WorthlessI have no idea if the app is good or not because apparently there isn’t a password that’s good enough for me to use to order fast food. I tried so many crazy passwords and each time fulfilled all of the listed requirements, double and triple checked to make sure I had everything required and each time was told what I chose wouldn’t work. So that’s why this app is “worthless” to me because I literally cannot use it. I’ve tried contacting them, no response, I tried deleting the app and downloading it again, and nothing has worked so far. Several of the closest Wendy’s to me are only taking mobile orders because of staffing issues so this app being completely useless has kept me from eating at Wendy’s for months. It’s frustrating and the only reason I’m writing this review is in hopes that maybe, just maybe someone with the company will read it and contact me or resolve the issue, but seeing as how I’ve e-mailed them several times with no response I highly doubt it..AdamtheadultVersion: 9.2.5

Terrible AppI added money to the app so I can place my order, pay for it, and someone to pick it up since I got hurt. I placed the order and paid in the app with the $50 I put in there. My cousin went to pick it up for me and was told the payment did not went through. I told her the payment number for the app and it didn’t went through. I had to send the money to my cousin in order to repay for food already paid in the app. This happened two more times. After the second time I chatted with an agent whom saw that everything was correct on my end and sent the information and proof to management of my local Wendy’s. I was told to delete the app and reinstall it. I decided to try it a few days later to see if it worked and still did the same thing. I was checking my email constantly to see if Wendy’s management figured out the problem and no response. So now I just preorder or order at the drive thru still with my money just sitting in the app..J-GMckVersion: 9.3.3

I got scammed from a Wendy’s app?!Ive been using this app consistently to order my food for the past 7 months or so. Today I went to order food and selected the Wendy's I was standing right in front of. I submitted my order and waited for my order to come out. I had selected the pickup time “ASAP” so I was surprised when my order didn’t even show up on the monitor. After looking back on the app it said that my order was ready and it was at a completely different location! I called the location and informed them of what happened and they said they couldn’t do anything about it and could not issue a refund.. I love Wendy's but I just got scammed from a fast food app. Don’t get me wrong, the employee at the location that answered the phone was very apologetic and kind which I appreciate very much. I have never had a problem with the app or the employees, I just don’t understand how I can’t get a refund for something that isn't my fault. I think Ill just claim the points that I have saved up on my account then not use the app anymore because I don’t want that to happen again..BilliousMarlyVersion: 10.3.2

FrustationburgerAnytime there is a free food product, I have no luck getting it with my app. I have tried ordering the required other food item then the freebie-no luck. I have tried selecting the freebie item first then the other required food item, again, no luck. My sisters and I thought it would be fun to get ours together on Monday with the free burger-not. None of us had any luck and we ended up going to another Burger place where we had no trouble with the app. I have had no luck with the free items ever! I missed out on nuggets, fries, and another previous burger offer. Today I tried, even got a reminder of the order, but when I try to hit PLACE ORDER, no luck. When I’m paying for the whole order, the app works. However, many times the app just continues to serve. Very frustrating!! I hope someone actually reads this. I really like Wendy’s burgers, the app, not so much. Trying to contact Wendy’s corporate to address my concern is an effort in futility..FrustrationburgerVersion: 10.2.3

Why would you not make us aware?Since the line for drive thru is excessively long, we parked and walked to go inside and order directly from dining room. However, we just wasted time and let five more cars get in front of us because the dining room is closed! A big sign stating that access to the interior is closed would be a good way to ensure that your customers go through drive thru instead of being aggravated and leaving without any food whatsoever. So we went through drive thru and ordered a large frosty, two burgers with only onions, two large fries and a six piece spicy nuggets. We were given a small frosty like tiny kiddie size, one fry and one burger. To say this was a disappointment and unsatisfactory is an understatement. We love Wendy’s and we’re excited to be getting our little treat for a relaxing evening. But nope, not even close and so aggravated that we didn’t get what we ordered or wanted. In order to fix what the employees screwed up, we would have had to get back at the end of the drive thru line, wait for all the cars ahead of us while the half of the order we did receive got colder than the cool temperatures they served it to us at. I’m actually sad and don’t know if I will be going back to Wendy’s. The employee was rude and when we tried to check everything before pulling off, she rushed us and told us to pull ahead if we had a problem. So she shoved us out of line with a blatantly incorrect order and couldn’t care less if we got what we paid for or were in need of say, a straw for the liquid vanilla mix that should have been a large frosty but was like thick milk and again- not the large we ordered and paid for. What a joke and so unexpected because usually Wendy’s is the one fast food chain we can rely upon to be consistent with the food quality. No longer is that what is happening; in fact after today and the complete waste of time and money that we could not even address because you cannot get to speak to a manager because they are inside and we are not permitted inside..KliuytrdcnmVersion: 9.1.2

Don’t usually leave reviews..I’ve used a lot of these apps and while I could nitpick every one of them, I’d rather just tell you what’s most important to me: response time to feedback. Whenever something happens at the store, the Burger King/jack in the box apps are the least responsive, you’ll have to play email tag with them for days to weeks and might get nowhere. Jack in the box solution is to go to there stores cause they never just refund your money for a missing item or something wrong, lost out on reward points cause they made a mistake? Too Bad. The Wendy’s app gets you a response in 24 hours, either text/email but you get that feeling that there’s definitely one person you’re talking to and not going through a chain of command or a team. Now, what’s more important to you? Responsiveness when it comes to your money or something dumb, like a button doesn’t work or the layout doesn’t look right for you?.NeilhatestechVersion: 9.1.2

HORRID SERVICE IN FOUNTAIN COLORADOTHIS APP IS HORRIBLE! The service in the Wendy’s store is horrid in Fountain, Colorado! They don’t open or close according to the hours listed everywhere! They tell u they can’t help u because they’re cleaning and this is an hour before close time! We go there when my daughter doesn’t work and the last 5 times we either got cussed out in the drive thru after asking for the manager and he cussed us out further! We have had missing food or they gave us messy food that nobody would eat! I said we have a mobile order and he said that’s not his f#%+ing problem. We complained each time also, NOTHING!!!! Never hear back or they don’t answer calls! The fact that after complaining I’ve had issues using my app. I’ve had points taken off that weren’t used by us, WE EARNED THOSE POINTS SPENDING OUR HARD EARNED MONEY AT A BUSINESS THAT JUST DGAF ABOUT ITS MONEY MAKERS, IE THE CUSTOMERS! We are why u have stores everywhere. The app keeps trying to create an account instead of letting me sign in. If they only knew why they have lost so much business, then again they have shown they DGAF!!!!!.No customer service HumanVersion: 10.2.1

The silver spoon of fast food.I like that if I accidentally make a mobile order at the wrong Wendy’s and have even submitted it, that I am still able to change my order, and choose the correct location, without getting two charges! And it takes less than a minute to do it! No body else does that! And idk about your town, but mine has routes and road that go for miles 😉and they have these fast places for when you’re hungry… sometimes I cannot see the number of the building or I pre order and when I see the correct road (brain function not optimal when hungry) I think yep that’s the one! And there are times when I pull up and find out that that there are two on north Wickham 4150 N Wickham 950 North Wickham… but that’s great for two reasons, because then ppl don’t have to drive as far, and i don’t have to drive to the place I ordered it because Wendy is forgiving and she lets me edit it..Good fast and cheap, trifectaVersion: 11.2.2

Worst fast food app everI stopped using it in 2021 because it never worked with my local Wendy's, but it's been a year now so I figured I'd give it another try. No difference, in fact in one way it's worse. I had an offer for $4 off a $20 order. I entered my items then went to check out the app said I was short on the $20, but the dollar amount shown was $0, so I had no idea if I was $0.05 short or $5 short. I had to exit the checkout and look at each item individually and add it all up, that sucked. I placed my order, was told it was paid for, and gave me my Order I.D. When I got to Wendy's they never received my order, questioned that I placed it, and doubted that I paid for it. Then they tell me that they don't have all of the items for my order (not an app problem, but still annoying). This is why I deleted the app in 2021, every time I placed the order and went to Wendy's they had a different excuse for why they didn't have my order: network was down, order came through but there were no items on it, my order I.D. didn't match the order they had (they only had one mobile order at that time). Finally, I went into the Contact Us section of the app and went to Leave Feedback, the feedback page never opened. I tried several time, tried closing the app, tried deleting and reinstalling the app, could never get the feedback page to open. I'm guessing that way they never get any negative feedback so they are happy. The app it trash, and it soon will be. UPDATE: After the response from Wendy's I called their number, there were 6 options, the request didn't specify which option, so I chose #6, they had no idea about why I was calling and had no access to the app reviews. They did take down the location and were going to forward my complaint onto them. They felt it might be the network in the location, but that doesn't explain why they seem to get orders from food delivery services, but not from Wendy's app. I'm not holding out much hope for a resolution, but will wait a few months before trying again..PaHikerVersion: 9.2.6

Salad ordering problemsI’ve ordered a variety of salads via this app from different Wendy’s nearby. The order I end up with never is correct even thought the extras such as almonds, roasted pecans, crispy onions are all listed on my receipt. Part of the problem, for example, is when I order the pomegranate dressing, it doesn’t delete the Champaign dressing and I end up with both and only use the one. The app lets you choose how many packages of almonds or pecans but when I’ve ordered 2, I’ve never gotten more than one. This also happens when I order 2 sour creams for a baked potato, I usually always get one. Perhaps a checklist of the order needs to be printed out for employees to follow? Re-educate? There’s nothing more important than getting the order right, especially when the restaurant has extra time because the customer used the app to order ahead. I feel I’ve been let down many times..I'm a veteranVersion: 10.1.0

Tough app to use but does have nice food dealsI think this app is too complicated for the average person to use. I tried to buy a digital frosty key tag today. First I couldn’t find the offer. Then I finally found it with two options, physical card or digital. Sounds great! However when I checked out with the digital option, I still had to go to a store to pick up the physical card. At least that’s what my store told me when I called to get them to release the digital order. They had never heard of digital key tags. Come on, Wendy’s, don’t roll stuff out without training your staff! You need to let the digital key tag frosty offer work in addition to other deals too. Throw us a bone here! The jr frosty isn’t the deal, it should be lagniappe. Anyway, to anyone reading this, you have to get and use this app so Wendy’s will continue to invest in it. The app idea is good, the food hits the spot, and the deals in app bring me when I’m considering the options. They just need to simplify it. Maybe try some more focus groups and watch people try to use it..SuprajayneVersion: 7.1.10

The app is great when it worksI couldn’t order. It wouldn’t let me use Apple Pay(my preferred method). It wouldn’t let me use the card I already have saved. The options were all grayed out and unresponsive. I go out of the order and then back into the checkout screen. I manually typed in my card information. I hit submit and it just sat there and didn’t do anything. It doesn’t put the card information in and it doesn’t proceed with the order. I went back out of the screen again and suddenly Apple Pay lights up. I used it only for it to say, “There was an error” and refund the money immediately. I go back out and then try to put my card information in again. It says that there was a problem. I go back out, then go back into the checkout screen. Finally, FINALLY it let me use Apple Pay. I haven’t had that much trouble trying to put in a food order on an app in a long time. All these places are constantly saying, “Do you have our app? You should use our app!” I don’t need an app that doesn’t work half of the time..LadyDhestroyerVersion: 11.3.0

HilariousMy favourite part was the restaurant not accepting the coupon, and the disclaimer at the bottom that coupons are only valid in the US. Well played Wendy’s, though I went elsewhere for food..HajdjfjiwjdVersion: 6.1.4

SUPER SLOW payment processing, fails to add good normal credit cardsJust totally frustrating to use this app ….Gant182Version: 10.4.0

Apple Pay?Your credit card entry is dated and sketchy. Also no Apple Pay?.HalberetVersion: 10.3.2

Please fix the T&C update bugThe terms and conditions update window has a dead loop. Please FULLY TEST before releasing.Have to have one hereVersion: 11.2.2

App sucksIt took over 15 minutes to try to claim an offer and it did not work I ended up ordering the regular item which is probably what you wanted. I’ll think twice before doing this again!!!.Marcepic01Version: 10.4.0

-Extremely buggy. App crashes constantly. Very difficult for an ordering service.CnekahfeansVersion: 10.3.2

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Wendy’s Negative Reviews

Hope you never have a problem, because good luck getting a refundWendy’s order service is run through DoorDash on a recent experience DoorDash was unable to deliver the order until 2 hours later. The food was cold, I complained, they gave me a refund that was to be processed by Wendy’s in 10-12 days. On day 14 I followed up-still no refund. I called and they made a note to escalate. I didn’t hear anything and called three days later. They further escalated and said Wendy’s has the money to refund from DoorDash but they need to process it. I asked them to escalate. They said they would and documented it. The same day I called Wendy’s customer support to make a claim. They said they would escalate it to their supervisor. A week later I called both DoorDash and Wendy’s back. Still no refund. DoorDash (not exactly well known for great customer service) actually realized how terrible this was and spent 35 minutes getting someone from Wendy’s on the phone to chat. You would imagine at this point Wendy’s would do something. NOPE! All they can do is escalate again. Mind you DoorDash already gave them the money to refund. I got hung up on because I refused to take another escalation (it has been a month since the initial order). I called back Wendy’s directly. Got “a guarantee” they are taking it seriously. Spare me. Caveat emptor- do not buy from Wendy’s if you ever do have a problem getting your food, you won’t get your money back!.Tim VJVersion: 11.30.0

I LOVE WENDYS BUT HATE THE APP!!I’ve been a consistent Wendy’s customer since 2018. I love Wendy’s, but ordering on the app makes my blood boil most of the time. The app has so so many bugs and issues, it makes it very difficult to use and place my mobile orders on. I really like the rewards system but if I can’t mobile order, I end up not getting my points which is super frustrating considering I go to Wendy’s frequently. The app always logs me out of my account despite using it often, and lots of times it shows an error message when I try and choose a location. No locations show up and when I try to look one up, it spams the error message. I’ve also had issues with applying offers with the error message coming up when I try to add an offer to my order. Overall, I’ve had so many problems with mobile ordering on the app as lots of error messages come up, and I end up having to delete the app and redownload. But, I am considering never redownloading after this time and giving up on mobile ordering even though it is most ideal for me because the errors and bugs are very frustrating to deal with. Please fix the bugs with your app!! PLEASE. I guarantee you would have so much more business if you fixed the Wendy’s app as I’ve talked to other customers about the app glitches and problems as well, and it seems to deter them from going to Wendy’s too. I really love Wendy’s, but this app issue is very upsetting. Please fix it, and you will have many many more loyal customers and make a large amount of income! Thank you..Beanie22222222Version: 10.3.0

Useless app, waste of space and time. Missing rewardsApp have so many bugs, the rewards dissappear and when reported it they act like I bought too much and I can only get so many 🤷🏻‍♀️, log me out every time after I use it, today I can’t even get on the app because when I click accept the term after done reading, the gear icon spin for a bit then stops and nothing happen, closed the app try again nothing, uninstall and reinstall and same issue, I don’t need such waste of space on my phone collected so many reward but as today I had less than 100 because they remove them as they wish. Don’t waste your time on this you’ll get a mediocre experience just like at their restaurants. Just to place is a mission just get to the rest. So today spouse wanted wendys I felt bad and try again, download the app, and again the terms and privacy acceptance option wouldn't work, close the app and open it again and I was able to get in my account, took the time to add what I wanted, ask and forced me to saved my card on their server in order to buy, I did that, for then the stupid cart wouldn't load the subtotal and final total to checkout, it said failed to load proposed order, 🤦🏻‍♀️so guess what? Yes I couldn't checkout is ridiculous what a waste of time, space on my phone, I will never try again, like I said before just go to the restaurant, order and good luck. Pay for real developers not fiverrs wannabe this is a shame honestly, such companies with such dumb UI experience, even with my nieces would make a better app than this garbage..RealTalk_UX_UIVersion: 9.3.3

App not working as indicatedWe made a mobile order claiming T-Mobile offer with any purchase on 3/1 around 8:30 am to pickup at 9:45 am. Payment was processed successfully and got receipt. At the store, waited for 10 mins from 9:45 am in front of the counter side since the mobile pickup area was empty. At the counter side, the store person was busy preparing orders as it comes into the system. He never bothers to ask about my order details. Finally, a lady who returned back to work saw me and enquired my order details. She couldn’t find it in the system. She called another lady and discussed. Again verified and noted the order wasn’t present. So both went back to the busy guy. He looked at and found nothing. At this moment, he said we can’t do anything about your order since it wasn’t in the system. I told and showed it’s your official app receipt and asked for the next steps. He keeps denying saying that he can’t do anything and claimed your payment might not gone through. So I opened up my bank app and showed the payment been processed successfully. He started abusing that I don’t like the mobile app and told not to use the app anymore. It was a pretty awkward to argue for a few dollars. Finally, in spite of showing the official receipt, he said as a curtesy he will get me the order processed. When I attempt to use their live chat in the mobile, it never comeback at all. I do updated the app and tried again with no luck… I request the customer service to look into these issue and instruct the store to honor the app otherwise please disable the app until they get fixed….New Cafe!Version: 10.4.0

Removing offersI’ll like to start this off by saying this is my first ever review, I understand that apps may have problems but the Wendy’s app is ridiculous. First of all let me say the app for some reason doesn’t want to work whenever you pull into any Wendy’s location. Then if you do finally get it to load it’ll make you sign into the app or start a new account and by the time you get everything worked out your probably at the front of the line with no time to view their offers which for all the fast food apps is pretty much the worst. But the main issue and my reason for writing this and leaving a one star review (would have been worse if I could) is that when you do finally have everything running and find a decent offer it will disappear on you. The app will restart and when you scroll to offers and try to look for the offer you just had pulled up and made your order around. So now you have to cancel the order and waste food and time or pay full price for something you expected to be less then what it really is. To be totally clear I didn’t even get to use the offer it just completely disappeared from the app without warning. I feel like they are giving you false promises so you’ll be happy then rip away from you so you have to pay for something you wouldn’t regally get. This app is just another example of corporate greed and something needs to happen I would sue if my heart was really in it but I just got off work and just want food. But if you have the app delete it the offers aren’t worth it and the rewards aren’t worth the price you pay for and if you don’t have the app stay away and find something better/ worth it.Fresh AaronVersion: 11.4.0

Location closest to me ALWAYS says dining room, AND drive-thru are closed using app.As I went to the drive-thru just now to order two items, I was telling my wife how annoying this app is because the people at the speaker want you to tell them your INITIALS instead of your NAME like McDonald’s, Burger King, Taco Bell, Chik-Fil-A…..and pretty much EVERY other mobile fast food app!! I told her that, on another occasion, they gave me someone else’s food because that other person’s initials were “E.G.” (mine are “C.C.”). On that day, I had to go to the back of the drive-thru line and wait ANOTHER half hour to get my food! So today, when I got to the food pickup window, they tried handing me a drink, saying “here’s your coffee”. I said, “all I have is a chili and a fry” He says, “what’s the initials?” I say, “C.C.” He says, “OHHHHH, I could have sworn you said ‘D.T.’!” How many more times are they going to have to screw up people’s orders before you guys FIX THIS!!??!! I get that you’re trying to be cute (yes, hello drive-thru speaker, I already placed an order, “C.C. Mobile”) and I get trying to differentiate yourself from your competitors, but ONLY when it makes sense! This does NOT. Stop this!!! It is unbelievably STUPID! Dave Thomas pioneered the drive-thru! You are RUINING his legacy by botching something that’s such a simple fix! Make the app place my order with my NAME, NOT my initials!!!!! It makes NO SENSE!.ELSEYCVersion: 10.0.7

Never againOrdered on the app thinking the food would be made and ready for me when I drive there as I already paid in the app there is nothing else to do when I get there. I drive there for 5 mins and when I get there I go to the drive thru window and sit there. Not long there comes a person to the first window I was at and I said “I have a mobile order”, she tells me that “I need to go back and pull around to the speaker not the window”, the Wendy’s is a 1 way drive thru on a highway exit (713 York Rd Kings Mountain, NC) and so I do a full circle around the Wendy’s while trying to dodge traffic to get back to the speaker in the drive thru for the same person that was just at the window to speak to me, I tell them the same exact thing I did at the window and she tells me to “pull up”, I tell her that “the window person told me to go to the speaker not the window” and she told me that this way they know that you are actually going to be getting the food and they can actually start making the food now since I am at the restaurant. Every other food ordering app makes sure the food is hot and ready when I get to the place but no Wendy’s app has to do it different than everyone else. In he app I selected large meal in the app and when I put my coffee in it changed it to a small not a large coffee but the fries were a large that’s not a large meal that’s half large meal but I still paid full price for the large meal, fries were cold and stale when I got them, I will be uninstalling this god forsaken garbage money hungry app it’s just better to order food to your house you don’t have to risk your life trying to get it and they give you better rewards and deals. 1.5/10.Austen0312Version: 11.37.1

Horrible App! Bad Customer Service!I ordered through their app and when I got to the restaurant, I was unable to check in. I kept getting an error message. I went to the front to ask them to prepare my order and to report the issue. The worker rudely stated that she couldn’t help me and called for the next customer while I was standing there. I was then told that I had to place the order with them directly and pay again. When I mentioned that I would need a refund for the mobile app order, they stated that I had to contact Wendy’s customer service for the refund and that they had nothing to do with the mobile app order. I decided to leave the restaurant and get nothing because I found them to be rude and unhelpful. When I contacted Wendy’s customer service, they told me that the manager at the store would have had to refund me and that they cannot give refunds to customers. They sent a message to the manager at the location and stated that they will contact me when they can. What does that mean? Who refunds customers when the mobile app decides to mess up. The store or Wendy’s customer service? Regardless I’m going to contact my credit card company to reverse the charge. I’ve never had this issue with any other food ordering app and I promptly deleted Wendy’s app and won’t be using it again..ViozuVersion: 8.1.4

WENDY’S JUST STOLE MY MONEY!!!I placed an order on the app for a combo and a frosty in place of the drink. When I got to the window I was informed that they were out of frosties and offered another option. I no longer drink sodas or juice and I already had water. I asked to just be charged for the sandwich and the fries and was told that they didn’t know how to do this, but to place the order again. I asked them to refund the first order and I would just place a new order without a drink and was told there was no way to do this. I asked for the manager and was informed that he was the manager. I asked for the store manager or general manager’s info and was informed that he does not know who that is. After going back and forth, I left the restaurant with NO REFUND AND NO FOOD. I got home and pulled up the app to locate some type of contact information for assistance. In the process of doing this, I went back to the order screen which I noticed had a cancel order link at the bottom. I clicked on it, only to receive an error message that the order could not be cancelled because it had already been processed. Wendy’s took my money and rendered NO GOODS. Prior to this, I was a frequent flyer, but going forward, I will no longer be supporting their business and I will be contacting the BBB..It’s a “No” for meVersion: 10.2.6

No AccountabilityFirst time using this app, I ordered over $30 worth of food for our dinner one night, and included a generous tip of $10. So what did I get for my money? I got ripped off. The app tracks the driver, and even gave me his user name and cell#. I noticed that my food didn’t get delivered until about 40 minutes after he picked it up, even though he seemed to stalled at the same location in my neighborhood for about 25 minutes. It also seemed strange that the driver never uttered a word, never even looked me in the eye. But after he left, I realized that he stole some items from my order, but by then the driver information was no longer retrievable from the app. Since the app didn’t have any way to contact the food delivery service, I called the Wendy’s location to report it. And of course, since they have no connection to the 3rd party delivery service, they simply stated that it “Wasn’t their problem” and offered absolutely NO suggestion as to who I could call, or what I should do next. So I did the next best thing. I contacted my credit card customer service to report this sham of an operation. I stated that I expected to only pay for the items that I actually received as if I went through the drive-through myself, No delivery fee, No tip, No extra service fees, No charges for items that were missing. They promptly deducted $24 from the more than $40 that I was initially charged. I was initially willing to pay for the convenience of having dinner delivered, but now I know better. This rotten experience was the First & Last time I ever used this poorly thought out and negligently executed app. I would not recommend this to anyone, unless they are prepared to have a lousy evening..Wendys_Service_SucksVersion: 10.1.0

You had me in the first half…I think if you wanna use this app stick to using it for instore/ drive thru pick ups only. The point system is pretty decent and they offer ok coupons at times. I personally haven’t experienced the bug and crashing problems others have but my issue with this app came when I started using it for delivery. I started using it for delivery cause it was significantly cheaper than going directly thru DoorDash or Uber eats cause of the points and coupons and cheaper overall prices but the third time I used it for delivery they did me dirty. I order breakfast(I was so ready to try to French toast sticks😪)and waited for over an hour. Had two separate drivers just for the order to be canceled and for me to have no way to figure out why or how to get a refund thru the app. The live chat never works it always says I’m first in line but an agent never enters the chat. I’ve even waited a full 30 minutes just to see if it was really just for show, and it is. If you call you will be on hold for 30 days and 30 nights. I even emailed TWICE and have yet to get a response. In sum, Wendy’s y’all need to put y’all’s pride to the side and ask McDonald’s for help. Y’all need it bad..Niyahreal01Version: 10.0.5

No goodI used this app before today to get free delivery and waited then 30 mins later it said it was canceled. Nice when kids are all waiting to eat lunch. No explaination…only that it was canceled. Called the store and they said it was canceled and blamed it on DoorDash yet I didn’t get it from doordash’s app I got it from Wendy’s app. Then today when trying to order my prior order and it never saved on app so I put my order in the cart randomly getting these little pop up errors (“Error We're sorry, an error was detected.” when just going into food to edit or add, just viewing items in cart, etc. So I decided to favorite each meal plus the whole order just to ensure I didn’t lose my order. Then I go to add one more thing, then it cleared my entire order (6 different meals). I went under favorites to see if they were there and nothing is there. Ugh this thing is a pain. Not sure how it got such good reviews. Two more things to find menu then location and it was just spinning where it had their little food image on the screen with the bar going across repeatedly. Also, tried to scan the item I bought and system just hung again with the little food image and bar. It wasn’t my WiFi that was the problem either..Karls SVersion: 8.1.9

Lost my pointsI downloaded the app in June and started collecting points. I created my account using through Google and would always login through Google. One day in August, I could not login through Google but I was able to enter an email address, so I entered my gmail (which is associated with my Google sign in that used to create the account). It took me through the process of creating a new account, and now I have a new account with the same email address I had before, but now I have no points. I thought maybe I had created two different accounts and wanted to find the points I had earned, but when I raised this concern with customer care they informed me that I could not have two accounts with the same email address. So I then sent screenshots of emails, because for some reason they wouldn’t let me forward them, showing the welcome emails I received from the same address in June and in August. I was then told that because my email address was the same, I must have deleted my account and created a new one. I explained to them that I did not intentionally delete my account, and I have no idea what I might have done to accidentally delete my account, so could I get my points back, or at least some point back. Or was it possible that they accidentally deleted my account? Customer care had zero empathy for the situation and ultimately responded with “Points and rewards are non transferable. The only other way for your account to be deleted was by yourself. Have a great rest of your day!” At least they wished me a great rest of my day, so I got that going for me…which is nice. Too bad because I really like their cheeseburgers, and I live where they are headquartered, so I’d like to support the local business but now I just can’t..PainterSamVersion: 10.2.0

App not user friendlyOk. First off I’d like to shout out to my lovely wife who is a product manager. She’s been in different industries and has a good eye for what needs to be fixed. Let me know if you need a good product manager. That said here are my thoughts as a consumer. Opening page. It’s very busy. Home Screen shows takis special which is fine but then underneath goes to my offers. Just increase the size of the buttons at bottom of the app to pop out more. This way you take the offers off the main page and replace the order button with the word menu and make this button bigger than the others. The find link in top right should be called location. Or even have location and menu buttons side by side and large enough so I don’t accidentally hit one fobs the other. Remember you are fast food so it’s all about speed for the customer. I had to pull over in parking spot to navigate the app for ten minutes to find everything. Once I You hit the menu item you should have a row of links. 1. Hot offers- these are your big marketing offers like the takis. 2. Frostys 3. Burgers 4. Chicken sand which. 5. Fries 6. Healthy snacks (I.e. salads, etc.) Then within the choices the customer can click just sandwich or combo. On the Home Screen I would also take the ‘my account’ link and put it in the top left. Don’t have it as button with all the food buttons. I probably have more but I hope this helps. I am from Ohio and a big Wendy’s fan so I want to see you succeed. And I am really serious about my wife being a really good product manager. She had years of experience and she’s a hard worker if you need someone who knows how to manage apps. Thank you for taking the time to read my review and for understanding my criticism. I hope it is constructive..Bourbon7Version: 11.31.0

Worst Fast Food AppI have apps for all the fast food restaurants in my area and this is the absolute worst. The first time I used this app I placed my order and paid and when I arrived to the restaurant to pick up my order they told me they don’t accept mobile orders. How?? Get yourself together Wendy’s. Obviously if a location is not taking mobile orders I should not have been able to place a mobile order for that location. Fortunately the staff were kind and understanding and I was able to get my meal without having to pay twice. Since then, I’ve been able to use this app successfully only one time. Every other time there have been errors that occur and prevent me from checking out. Today there was an offer for a free frosty with mobile order but again, the stupid app will not let me place a mobile order. I just used one of my other apps that actually work and went to a different place to eat. I love Wendy’s but whoever they have got to develop this app needs to be replaced ASAP. I can’t be the only one they’re losing business from. The only positive thing I can say is that when the app actually works it is simple to use, but I could say that for literally any other restaurant. Step it up devs..Sarahf12912Version: 6.0.0

Ordering through the app and applying deals isn’t easyThe app isn’t showing any stores around and after restarting the app. I just created an account and have not been able to use the offers that I installed it for. There are also apparently no Wendy’s in my area that are available for mobile ordering, so I can’t use the mobile deals either way… Reporting feedback in the app is also NOT user friendly. When I try it insists that I have to choose a time of visit and a store, but NO stores come up. So I can’t submit the form to give feedback. I just have to wait for whenever the app pops up to ask for feedback, which I haven’t seen since I first opened the app and handnt even used it yet… why would they even ask for feedback at that point. 🙄 It’s been giving me “Sorry, there was an error detected.” Which gives no confirmation that the error was reported or option to fix it. Then when I try to chat, it says I’m #1 in line, forever… As a last resort, I logged out and deleted the app and tried again. It then wouldn’t even let me log in, giving the same “Sorry, there was an error detected” message. I give up. All other apps of all sorts, including Wendy’s competitors work fine..Tealie-oVersion: 9.2.6

Couldn’t even place an orderNever have I ever had so much trouble with a fast food app. I tried to order a meal on 3 different occasions on 3 different days and all three never made it through. Every time I would go to purchase the food I would enter my card info and hit purchase but then I would get a service error. I thought to myself the servers must down so I scratched the order and waited a few more days to try again. Same thing happened. Now I was irked. No way did I think that the Wendy’s app would be down again. So once again I waited a couple more days and here I am now. I tried one last time and what do you know it happened again. The issue is not my card or my bank as I have used the card every day and it has worked. It is also not my service/connection because everything else works fine. Overall this has been a horrible app experience for me. I would NOT recommend this app to anyone who would like to order food. You would save a lot more time and brain cells by just driving to the store to place an order. Whatever is wrong with this app needs to be fixed. Many stores are probably losing out on sales due to this problem..All my names were in useVersion: 10.0.5

Worst food app I’ve ever usedI recently tried using the Wendy’s app, and it was a frustrating experience from start to finish. The interface is clunky and confusing, making it difficult to navigate through the menu. I expected a smooth ordering process, but instead, I found myself constantly clicking back and forth, trying to figure out how to place my order. To make matters worse, the app frequently froze during my attempts to check out. I lost my cart multiple times, which was incredibly annoying. Each time I thought I was ready to place my order, the app would crash, forcing me to start over. This made what should have been a quick meal turn into a time-consuming ordeal. On top of all that, I faced issues with card errors when trying to complete my order. The app kept rejecting my payment method, even though I had sufficient funds. After multiple attempts, I gave up in frustration. Overall, my experience with the Wendy’s app was disappointing and frustrating. It definitely needs significant improvements to make it user-friendly and reliable. I wouldn’t recommend it to anyone looking for a convenient way to order food..Joey sidemenVersion: 11.9.0

Terrible APP, Horrible Customer ServiceSo after waiting in the drive through line for over 45 minutes I was finally able to place my order. Then when I attempted to pay, using the mobile app, it took 10 minutes just for the attendant at the window to know how to take payment from a customer using the mobile app. The transaction failed. Apparently I needed to add funds to my Wendy account. I selected $25 dollars and then was promoted to enter my CVV number. When I did it generated an unknown error. I closed the app and restarted my phone but still had the same error. I checked my checking account balance and there was plenty to cover the charge. I called my bank and the agent said everything was good on the banks end. At this point it was clearly an issue with the Wendy’s APP. I tried the live chat option inside the app. Even though I was 1st in line to chat with a support agent I waited nearly 20 minutes but no agent ever responded to my request. I called the toll free support phone number, was told I was 5th in line but after 25 minutes I gave up. I tried their Instagram chat, it’s been 30 minutes and no response. Your APP and customer support are total crap!!.Steven WatersVersion: 8.1.9

This is the worst food ordering app known to manFor starters, good luck trying to have a smooth time putting items in the cart because it will take about 30 mins with all the glitches you experience each time you press something. But if you can get through that be my guest, because even if you get an order confirmation it doesn’t mean that the store has your order. I have made orders to my local Wendy’s twice through this app after my 10 hr shifts. This would be 2 times this company has taken my money, and also 2 times that the restaurant workers refused to make my order (even with proof of purchase in their faces) because they don’t have the order on their monitors. If that’s company policy then okay but taking my money, refusing to serve me, and then having to wait a day to get on the phone with customer support is complete ludicrous. Not to mention even after contacting customer support I still have to wait days for my money to come back on my card even though you guys snatched it out my account within seconds. I never rate apps but this app is the worst app I’ve ever came across in my life. If I could leave a negative review I would..Jamai.Version: 10.0.9

Mobile ordering slow customer serviceI ordered on the app weeks ago and was charged almost 50 dollars for it all. Never received my drinks and didn’t get a refund for it so I had to call customer service. I sent an email and waited 4 days still haven’t heard anything back from them at that point. I grew really impatient and so I tried calling them on the phone and waited about a half hour on the phone to get in contact with someone. The guy apologized and gave me a refund for the entire order but still I will not be using the app again. When I went to the location near me they said they can not scan the free rewards and have to punch them in as a coupon. I had 500 points In rewards I’m not even able to use because I selected breakfast items and every time I try to place an order to get it they don’t have the breakfast. Breakfast should be served until 12. It’s ridiculous and the app is useless. I will be uninstalling. This app is such a inconvenience to use and not worth it. Especially when the food is mediocre. I will not be returning to Wendy’s and purchasing from them again. Every time I go I am always unsatisfied with their service..Honest1678Version: 9.3.2

Going Downhill Fast!This app is progressively plagued with issues. It continues to become less user friendly each time it’s redesigned. Recently, it stopped clearing out the current order after it was placed and the app closed, preventing a new order from being placed the next time the app was opened. Also more recently, selecting an available offer would make it disappear from availability without adding it to the cart. Yesterday, I was unable to process any orders at all. The app froze loading my total each time. Today, after updating the app, I was logged out and the app gives an error message “forbidden” when I try logging in, of trying to sign up fresh. Live Chat with customer service doesn’t exist anymore and there’s no email option. I don’t want to spend who knows how long it will take trying to reach someone over the phone, only to be told they can’t do anything anyway. I’ve now deleted this useless app. Fortunately, I have both a Carl’s Jr. and a Jack in the Box within a block of this Wendy’s, so I’ll take my business there a few times a week. Oh, also the Burger King I have closer to home. All those apps are working just fine!.5 minute appsVersion: 9.3.3

Stay away from wendys app for deliveryI’ve never in my life had to put a review on, but after the poor experience with this company and their application, I figured it’s time to give someone some type of fair warning to avoid the same type of issues. you would think placing an order through their application would be somewhat seamless yet there’s some kind of an issue between both them and DoorDash that when you put your information in it shows correct until the order is actually processed then it gives a random address (not even close to what you have entered) nowhere near where you live so you got both a store and address far away. you call into customer support and all they want to tell you is they can’t cancel the order then if they do cancel it you’re still gonna pay for it. with incorrect information that you did not even put into the system. Does this make sense? absolutely not. I am amazed at how these companies conduct themselves and on my personal experience will never make another purchase at one of their stores or through their app. Waste of time, money, and not worth the aggravation..TwqtgVersion: 11.19.0

Do NOT order from this app! Protect your wallet!I’ve ran into issues with placing orders from the app, but this recent one, for me, was the straw that broke the camel’s back. Even if you place an order and it’s considered “pending”, it won’t show up in the system at the store you order from, and there’s no way to request a refund for a payment they “did not receive”. But the money went somewhere, however. You could try calling customer service to see if they can help, but if you order on a Friday night or on the weekend… WHOOPS! You would have to wait and call back on Monday. If they do reach out to you, even if you provide full proof of your receipt, the company will try any way they can to sweet-talk you away from getting a refund and give you a nice little coupon for a BOGO sandwich or something. Because there’s no way to uphold the customer’s satisfaction unless we can provide them with a quality featured app that we say is great but in reality is a ploy to steal their money without needing to address any of these issues… right? Right?? … There are apps that receive low grades because they’re either buggy and unfinished, or that they will simply take your money. The Wendy’s app is both. This is not only the worst restaurant apps on the App Store, and not only is it one of the worst app on the App Store in general, but it is a total complete SCAM. I would rather just recommend going to the store and order from someone you can talk to in person. It’s a lot safer than ordering from you’re phone. You won’t lose any of your money that way, because it’s not worth the deals or coupons or whatever is on it to cause you to be robbed. If they can get this fixed, that would be great. But I sincerely promise that I will never re-download this app, because my experience with it will never be fixed..Colli_wollyVersion: 9.3.3

Rude and disrespectful employeesOrdered on the app 3 large frosty’s and once I arrived at location the employees decided to turn off the screen and lights and so I went up to window since I already ordered and it said they received my order too so went to to drive up window and the lady at window just shook her head and said we’re closed and I’m like I ordered on the app already and paid for it and it said you received it too and it’s just 3 large frost’s and she’s like we already closed the machine down I can’t do you want a fountain drink instead I’m like no I don’t I paid for frosty’s and would like the frosty’s then she’s like well I can’t we didn’t even receive the order and I can’t get on my computer it’s closed already for the night because we’re closed now and so I’m like well I thought you guys don’t close till midnight? And she’s like yes we don’t but we’re closed now and I’m like well it’s not even midnight yet it’s still 5 min till midnight and the app let me order and I paid for it and everything and it’s just 3 large frosty’s so I don’t understand why you guys are closing before midnight when your supposed to be open till midnight that means I can and should be able to order anything off your menu up until midnight when you close, that doesn’t mean that 15 minutes before midnight things are shut down and ngesot able to be used for orders. If someone orders something on your menu you can’t just not make it or refuse to make it or refuse to allow theým to order it just because you shutjjjiþ/ down the machine early (before the time that the restaurant closes for the night) I understand that employees saw want to prepare to get off work and get some things done before closing time so that way it makes it easier and much faster to close up and be able to leave and go home but to literally basically close up much earlier.🩷Tisha H.🩷Version: 11.12.1

Just a creative scam to make more moneyYeah, I’d pass up on the app if I were you. It’s crazy to me that these companies have all the money in the world, yet still find ways to weasel money out of everyday people on account of THEIR incompetence. I’ve put in about a dozen orders with this app, and had issues with more than half of them. Items not customized like how they were in the order, missing drinks, no utensils, no sauce, spicy nuggets instead of mild, etc. Every single time, the app directs me to use their “live chat” feature. That would be totally fine, except for the fact that there is no live chat. They put a little section for it in the app to fake you out, but if you actually try to chat with someone, they never appear. Doesn’t matter what day or time of day. I went to call into the restaurant directly to get a refund or at least my correct order, and they quickly just directed me to the app and hung up. Absolutely terrible customer service. Stop using this app until the company can get it through their heads that maybe if you offer a live chat option, you should actually have people to complete those chats..Extermin8filthVersion: 11.2.1

This trip was MEAN💔I usually LOVE Wendy’s, but after my practice, it made me HEARTBROKEN (not to mention I just wrote an entire other review but this app erased on me😔💔)! So after my practice, I go to Wendy’s to go in the drive through. As I went up, I hear an AI voice. They are ALREADY replacing humans! But the AI took my order(a Dave’s double with fries as a side and a brownie batter frosty), and at the end, it didn’t even let me know the total an it wanted me to do math which I am HORRIBLE, at. So when I went up to the window to get my food, the workers seemed MISERABLE(I mean I would be too if I had to work at a Wendy’s)! So I gave them my card and they STILL didn’t tell me the total(crazy right, ughh I just hate miserable people)! So they gave me my brownie batter frosty and the brownie batter wasn’t even mixed in, it was just in the sides of the cup wall😔 And I also go a drink but it wasn’t even cold! But even after that, I tasted the frosty, an tasted only milk, there was barely even any ice cream! But when I got home to have the rest of my food, the food was mid as heck. My Dave’s double tasted more like meat in my mouth more than any other toppings, at least thy got the no tomato right! 1 star.Barbra is sad😔Version: 11.37.1

HORRIBLE BUSINESS AND HORRIBLE APPWendy’s customer service number and love chat do not work. I have multiple screen recordings where I was on hold on the phone and through the app for over a hour and a half. Their workers have poor customer service and they purposely give you the wrong order or charge your card knowing they don’t have what you ordered or because it’s too close for them to get off they just say we don’t have it. I order something I ordered something June 7th, they purposely didn’t give me what I asked for cause they didn’t feel like making a baked potato too close to their get off time. I asked to speak to the supervisor she looked uninterested and her answer to everything was I don’t know. Her employee purposely allowed me to pull of with cheese fries and knew that’s not what I ordered didn’t give me a option, the customer to see if I wanted that or if I was allergic to anything they put on them fries. I extremely hate Wendy’s and their customer service. Been calling and emailing since then trying to get a refund and no one has responded. I’ll eat McDonald’s before going back to them and that’s saying something..D sjsxnjsnd dVersion: 11.2.1

A poor experienceTwice now I’ve had money charged to my card when I haven’t received said items charged to my card. The first time the app showed a location near me was open and they completed the order and my card was charged when I actually arrived at the restaurant (as this was an order ahead Mobile order) the restaurant was closed even though the app showed they should’ve been opened for another hour. I tried reaching out to Wendy’s via text (their method of chat) and to this date never heard back from anyone. Fast forward to tonight - ordered again. Get to the restaurant and they literally have nothing but the 6 Pc chicken nuggets on my order. Yet they charge my card over $14 for a 6 Pc nugget?! And tell me oh yeah we’ll refund it to your card. No refund is showing up and that quickly changed to - oh you should be able to do it via the app when I went back to the restaurant which there is no option for this. Jokes on you though because I will be promptly disputing this charge with my bank this time around. Not a good experience and likely will think twice before giving you future business..Mytw0b1tsVersion: 10.0.4

What is this app even for?As someone who both works at a wendys and has looked through the mobile app, i have no idea what is even for. First of all the app is rather slow, which is no big deal in its own right, but on top of all of its other issues its a mess. I have customers all the time trying to redeem the points that theyve earned just for it to fail and for the costumer to just lose their deal. On top of that i dont understand the mobile orders if it provides no real benefit. Customers have to place their order, and then go through the drive through with the giant line and wait as if they had placed an order at the speaker, but the problem is if you get two or three of these at a time, it clogs up and these poor people have to wait even longer just to get the crap they paid for. Adding up with the fact that most of the time the orders are already made, the food would probably be sitting there for at least 20 minutes before it can be picked up. Overall 0/10, would not recommend. You will have a better time placing your order here until wendys decides to fix their friggen system..Person of thingsVersion: 9.4.13

Asks for location, then charges you for orders at different storesSo I went to give this app a second chance today, and it asked me to allow it to always view my location. I never do this because I like to have at least some privacy these days, but I allowed it just this once, figuring if the app knows where I am then it’s less likely to get confused, right? Wrong. Shortly after submitting my order, I go to turn on my car to go pick it up and it won’t start, so I need to cancel my order that I can no longer pick up. Well, I open the app again to find that it believes I’m currently IN THE PARKING LOT of a store on the OTHER SIDE OF THE STATE. It then marks my order as completed and picked up, and charges my card. To make things even worse, there’s no “report a problem with this order” button like a functional app should have, so I have to wait forever in a customer service queue to get refunded for this order I never got, while figuring out what else to do for lunch, while trying to figure out what’s wrong with my car. Tl;dr this app STILL doesn’t work after all these months, which can make for a really bad day. Just stick with McDonald’s..H3lloth3reVersion: 8.0.1

Bring back mobile and BOGO offersWe are retired and while at first it was difficult to get used to mobile ordering, we embraced it because of the good mobile offers and pandemic, necessitating drive-thru drive service. Then they messed up the app so badly that a mobile offer couldn't be added to a mobile order and they were unwilling to help at the restaurant. They almost lost us as costumers with that debacle, but we left without purchasing a couple of times and eventually an update fixed it. Again we continued to frequent Wendy's at least once a week for their 2/$5 Single and spicy chicken sandwich deal, or any one of the good app offers they always had. Now the good offers are completely gone in favor of a vastly inferior REWARDS program, and so are we. There are many other fast food options out there that want out business and offer discounts that we will use. The selection of coupons at this time is an absolute joke. Bring back offers that people want or you won't have a business before long. The so is useless if you don't offer deals that people want..!BeyondFrustrated!Version: 7.1.3

No Customer ServiceThe app works fine…until there is an issue at the restaurant. Last week (Friday, April 7th) I placed an order through the app and went to the restaurant to pick up my food. Was told by the employees they ran out of burgers and bacon. I’m not sure why they didn’t stop people from mobile ordering or if they can control the mobile orders at the restaurant. Since they didn’t have any food I tried to cancel the order through the app. The button was non responsive. Asked the cashier for a refund. Was told the restaurant and mobile app are two different entities under the same company. This isn’t uncommon so that didn’t bother me. Was told to contact the customer service help line in the app. Tried to contact customer care and it was too late in the evening. Tried the next day, and it’s closed on the weekend. So Monday rolls around and I tried to call and chat. When I called I waited for over an hour in the queue with no one answering. Decided to try the chat and for an additional 2 hours I waited as “next in chat”. I never spoke with a customer service rep and Wendy’s took my money..Et auditVersion: 10.0.7

Stupid Password RequirementsI downloaded this app and as I was signing up to receive emails & etc. it asked me to to create a password. The password requires 6-20 characters with one Capitalized, one lowercase, one number (the options of special keys). I have tried to complete my profile and kept having issues with the password requirements. I had all requirements and I kept getting error notifications of my password not meeting the requirements. I had all even including with several special keys and still wouldn’t accept it. I went from 8 characters password to a 25 character password and it wouldn’t accept it. I gave up and deleted this stupid app. And why do my passwords has to reach your requirements if it’s mild or spicy (it gives you a stupid rating of your password) It’s my password. It doesn’t has to make sense for you. It has to make sense for me. Y’all need to fire the person who created this dumb app to function and work like that. Who in the h is going to tell me if my password is mild or spicy. It shouldn’t have to reach your approval as long as it has the amount of characters you prefer..SHUTDOWN THIS APPVersion: 10.0.1

Wait what?So no mobile ordering, no menu, no payment, no anything. This might actually take the cake for the most useless app on the App Store. I feel sorry for Wendy’s. They actually pay money to keep this app up on this store. Get a new engineering team..MasryMoVersion: 6.1.4

Where did the promos go?You used to be able to get decent value promos, say a JBC and 6pc for $4 (~30% off) but the new ones are just insulting. “Spend $25 get $2 off”. Not worth navigating buggy poorly optimized app for this. Go to A&W instead. Better, cheaper, faster and their app actually works..StaceyKWVersion: 11.42.0

Terrible offers now, used to be good now rarely use them and my spending has decreased by about 90%Wendy’s offers this year have been bad now almost every other place and app has better offers.Mock turtleneckVersion: 11.40.0

App got worst in 2024. It failed me few times alreadyUseless app useless programmers.SamK852Version: 10.4.0

Not impressedSays my last name is illegal. Then gives a illegal bag error message when adding a drink. Gave the app permission to allow my location but it finds nothing. Not a good app..JJM-BVersion: 6.3.2

Where are the deals?Man y’all have gone cheap. Not a worthy deal anywhere on this app anymore. Haven’t ordered in over a month now..AiisienwisiVersion: 11.48.0

Offers got worseDrove to Wendy’s for the first time in a long time because the offers always used to be good. Updated the app, opened it, and had zero good offers. Checked the website and $3 off $20 was available while not logged in. Logged in and it was gone and unavailable for me. Drove away and went home. I only choose Wendy’s over other places because the app had good deals. Not anymore I guess..FalkenjeffVersion: 11.48.0

Offers are a JokeHilarious what this Wendy’s app considers a good offer. Until you put the mailed out coupons on the app I won’t change this rating..Nate1812*Version: 11.46.0

Bad offers compared to competitionThe offers are always terrible compared to their competition.Patrick.cpkaVersion: 11.46.0

Bad in-app offersUsed to have good deals - now it’s a huge minimum spend to save 1 dollar if even that. Burger King and A&W has better deals.Lord Bro IIIVersion: 11.44.0

Ruined couponsWhere did all the 5$ off and 20% off coupons go? All i see now is for a dollar or two off of stuff like small poutines (which i’d like to believe is your worst value item) and JBC and nugget combos. You guys were the least greedy fast food joint around and now you’re just as bad as MCD’s and A&W… somehow… someway… Dairy Queen and Burger King are the best value right now… long live the monarchy i guess😭.1284849494728364Version: 11.43.0

Doesnt WorkTried to check out with Apple Pay, error. Tried to check out with credit card error. Literally couldn’t order using the app… what’s the point?!.SadeD93Version: 11.43.0

Was greatApp was ok for the most part, some down days but now they’ve took away any worthwhile app deals, won’t be using anymore after buying lunch daily for a year.FapDragonVersion: 11.41.0

Terrible dealsThey removed every good deal the apps trash now. Don't use its pointless.YavabwVersion: 11.37.1

Problem after problemRewards and offers dont load anymore and i cant order through the app either Please fix this issues.MidnightstepperVersion: 11.7.1

Terrible and basically useless in Toronto.Only purpose for app is to use on temp truck locations as their are very few actual Wendy’s Resturaunt locations in Toronto anymore. Thing is one can’t even use this app at any trucks either. Only for delivery guy use. In Toronto especially mid town most all Wendy’s are simple gone. Sad. Used to my favorite but their disappearing to fast now. Delete and bye bye Wendy’s..ForgottenrebelVersion: 11.2.2

AppIt is the worst app to checkout I have ever worked with.Delete app todayVersion: 11.2.2

BooWorst fast food app they need to fix the bugs and make it more user friendly.OdanhammerVersion: 11.2.2

Crashing issuesTried entering credit card a few times and it shut down. Almost didn’t order..Levil lVersion: 11.1.3

Absolutely terribleNot only does it forget my orders but it will occasionally randomly log out and forget my credit card. Whoever wrote this app should not have a job..Loomer7656Version: 10.4.0

Fix the appThe app juat freezes never work.DjkabiVersion: 10.4.0

Bad AppThis app is stupid because it completes an order immediately. What if one makes a mistake? Or what if you order from the wrong store. McDonald’s has the best app because it doesn’t complete a sale until you are at the location ordered from. This is the second time I’ve had trouble with this Wendy’s app as well as Tim’s. for heavens sake update so that one has an opportunity to cancel an order..GuhyatrVersion: 10.4.0

Money deducted from account without an orderWorst app, most of the time not working properly.CGMJAUVersion: 10.4.0

Discouraging app designI’ve been trying for few time to sign up. And finally took me the fourth attempt to success. That’s just the beginning of the disastrous experience. When I first started placing my order thru the app, I picked every item then click my shopping bag. It then prompted me there’s an error. I had to choose everything from the start. Ok, fine. When I chose my items again, the shopping showed me I got one item doubled. Lucky that I didn’t hit the pay button..TomchungsyVersion: 10.4.0

Doesn’t workApp will not take any touch input upon loading. 100% completely useless.TheJaysonwithayVersion: 10.4.0

Worst app everWorst app ever. Always gets stuck on checkout screen.THEONLYZANEVersion: 10.4.0

App Never WorksApp always gives an error code at check out when processing payment. Also doesn’t work for processing offers and rewards..T dot TTTVersion: 10.4.0

GlitchesNot able to place the order.Brazilian11111Version: 10.4.0

Terrible app!Too many updates to the app and logs user out. Worst food app I have ever used!.Username already used!Version: 10.4.0

Payment doesn’t workThe app doesn’t work but for some reason the website works just fine. It hasn’t worked for me in over 2-3 years I just use the website.Whydoineednickname111000111Version: 10.4.0

Can’t use it to orderIt always has some coupons for mobile order, but the problem is you will always be stocked in the payment step. You cannot choose ApplePay, or even add a credit card. So disappointing!!!.GgggggzzzglVersion: 10.4.0

A buggy mess of an appEven when it has worked in the last few years this app has proven to be endlessly problematic, often randomly freezing for periods of time while you are standing at the cash register trying to pull up a coupon, and now I can't even login anymore, being presented with a random 403 error no matter what method I try to use. It's almost like Wendy's doesn't want my business. They really should fire whoever is developing this steaming pile of an app..Oshawapilot2Version: 10.4.0

Sucky appFix the app. It either doesn’t load or freezes and then takes 30 years to actually load one page. Stops me from orders 99% of the time.MUSIC<34EVAVersion: 10.4.0

Is this the update with dynamic pricing?Looking forward to an auction style bid for a baconator 🤦🏼‍♂️.Iphone, work phoneVersion: 10.4.0

Decent app, but doesn’t workI’ve used this app before. It’s been pretty good before! But recently, I’ve been unable to use it, including after multiple uninstalls and reinstalls. Once a location to order from is selected, the entire app locks up and becomes unresponsive. Possible to put an order together, impossible to place it..Demize-ussVersion: 10.3.2

Slow and never opensEverytime I try to open app, it freezes, slow and can’t open all options on app..79CERVersion: 10.3.2

Worst restaurant appCoupons work now days but for some reason it will sometimes charge my credit card several times for one single order. Usually 2-3 times, most: 4 for one order. They should add Apple Pay as a payment option Original: It will only accept my order 1/3 of the time, Coupons disappear right as I try to use them, and the app will state that payment failed but will still charge me anyways.GuesswhofanVersion: 10.3.0

TheftApp charged me three times for an order the restaurant didn’t even receive. Customer service refused to refund me and is no longer responding to my inquiries..Fan516Version: 10.2.6

Unable to signupApp won’t let you sign up regardless of the method you chose. I noticed the same issue over a year ago in the reviews. Clearly it’s a terrible app that needs a lot of work. Love Wendy’s but this makes me want to go elsewhere for a burger.AHOuin664568Version: 10.2.1

App is Criminal. Be carefulSelected special $0.99 frosty from banner ad. App defaults to jr. Frosty at $1.79 for 1/3 the quantity. Attempted to edit order and second order created. Store counter advised not to worry as only one order picked up so one order would be charged (most expensive of course). Charged twice. Attempted to resolve using app contact us page and they do not respond. Wendys has lost a lifetime customer over $5 and they don’t seem to care. Buyer beware!!!.Waguy01Version: 10.2.0

Doesn’t workYou can only view the offers if you are signed up but everytime you try to sign up you get a request error 404 message stating it can’t sign you up 🤔.Kias120Version: 9.4.11

Doesn’t workWill not let you make mobile orders. Useless..Marieann12Version: 9.4.11

Does not accept orderJust generates an error and won’t let me place a mobile order. Going to McDonalds.LwizzitVersion: 9.4.7

Horrible AppThe app does not work at all. I am surprised with a company of your size. I guess I will stick with your competitors who offer coupons and deals.B-man121Version: 9.4.7

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