Wendy’s Customer ServiceWendy's International, LLC

Wendy’s Customer Service

If you love Wendy’s—which, who doesn’t?—you need this app. Get your faves at your fingertips, earn Rewards, catch exclusive offers, and order ahead. Look, we could keep going, but they only give us so many characters here. See below if you wanna dive deep.

Earn Rewards
Where can you score free food? Right here. All you gotta do to get FREE Wendy’s is EAT Wendy’s. Eat, earn Rewards points, and trade ’em in for anything in the Rewards Store.

Exclusive Deals & Offers
This app is your hookup. Get app-exclusive offers on breakfast, dinner, and everything in-between. All the deals, zero FOMO.

Order Ahead
Let’s be real. Speaking to speakers can be rough. Reduce the awkward shouting in your life and order right from your phone.

Customize Your Order
No mayo? No problem. Choose what you want and what you don’t, and we’ll make it happen.

Save Your Faves
Have a go-to Wendy’s order? Of course, you do. Save it to your faves for fast and easy re-ordering.

Mobile Pay
Who carries cash anymore? Load $$$ or use a credit card and pay from the app. You can also add a gift card and never guess the balance again.

Get Menu & Nutrition Info
Find the deets on local pricing, ingredient lists, allergens, nutritional info, and even count calories & carbs.

Support Foster Care Adoption
The Dave Thomas Foundation for Adoption’s mission is to find forever families for children waiting in foster care. Every donation helps.

We always love hearing from you. Tell us what’s on your mind by:
• Live chatting in-app
• Leaving us a message in-app
• Texting or calling us at 888-624-8140

Wendy’s App Comments & Reviews

Wendy’s Positive Reviews

This app has a lot of work to doSo I just tried to do a delivery order on the app and it kept popping up “sorry and error is detected” and it wouldn’t put a price total on everything I had in the cart. I cleared it out started fresh again and same thing. I even restarted the app and same problem. Pretty frustrating because I’m injured at the moment and really didn’t want to get up and do the drive. So I ended up placing a carry out order and it work fine, but now I have to leave the house when I was supposed to be resting today. Not too big of a deal but if I was Wendy’s I would immediately try and work on this app. This isn’t the first problem I’ve had with the app. It’s just not fully functional yet is what it seems. I’m todays world you need this app fully functioning because I cannot believe I am the only person having problems with the app. Their competition apps work just fine. Still giving 5 start because I hope someone reaches out to me in a week or so . And my daughter was crazing Wendy’s which is super rare so I had to jump on the opportunity to fulfill her rare needs of something I enjoy too ..Version: 10.1.0

Terrible AppI added money to the app so I can place my order, pay for it, and someone to pick it up since I got hurt. I placed the order and paid in the app with the $50 I put in there. My cousin went to pick it up for me and was told the payment did not went through. I told her the payment number for the app and it didn’t went through. I had to send the money to my cousin in order to repay for food already paid in the app. This happened two more times. After the second time I chatted with an agent whom saw that everything was correct on my end and sent the information and proof to management of my local Wendy’s. I was told to delete the app and reinstall it. I decided to try it a few days later to see if it worked and still did the same thing. I was checking my email constantly to see if Wendy’s management figured out the problem and no response. So now I just preorder or order at the drive thru still with my money just sitting in the app..Version: 9.3.3

My order persists in the app after I claim it.1. A week or two went by after I last used the app for Wendy’s. I went to create an order but it believed I still needed to pick up the last order. I canceled and it said I couldn’t because I already paid. But it correctly cleared the order so I could make a new order. This routine happened again. The old order just doesn’t disappear on its own. I don’t know if the restaurant should flag my order as claimed or if the app should eventually clear the order. This is a nuisance as it is now. 2. This app sent a pop-up asking if I wanted to leave feedback. I wanted to, but I had to cancel the pop-up because it was obscuring my pickup information while I was approaching the pickup window. Later, I looked in the app to leave feedback. The ‘Contact Us’ section did not allow for app feedback, just feedback to the restaurant. 3. The app should allow a customer to specify changes to utensils and condiments. For example, it should assume 1 spoon and 1 hot sauce for my chili but I could lower it to 0 spoons and 0 hot sauces. At home I now have a huge pile of Wendy’s spoons and a drawer of hot sauces..Version: 9.5.1

Don’t usually leave reviews..I’ve used a lot of these apps and while I could nitpick every one of them, I’d rather just tell you what’s most important to me: response time to feedback. Whenever something happens at the store, the Burger King/jack in the box apps are the least responsive, you’ll have to play email tag with them for days to weeks and might get nowhere. Jack in the box solution is to go to there stores cause they never just refund your money for a missing item or something wrong, lost out on reward points cause they made a mistake? Too Bad. The Wendy’s app gets you a response in 24 hours, either text/email but you get that feeling that there’s definitely one person you’re talking to and not going through a chain of command or a team. Now, what’s more important to you? Responsiveness when it comes to your money or something dumb, like a button doesn’t work or the layout doesn’t look right for you?.Version: 9.1.2

Worthwhile if you aren’t single or a loserThe single skydiver is single and can’t fathom why they don’t get much of a discount or bargains when they live alone by themself in mom’s garage or grandmas basement, autistically following the very very specific method of packing a parachute they were taught by the government agency responsible for training them to jumpscare the tar out of natives all over the world, but don’t train them how to respect women, and how to respect themselves and their marriage vows or their wife. So they end up serially marrying and getting divorced by a handful of women until they’re no longer remotely cute or handsome and their daughters grow up without a father and their sons grow up being raised by a single mother, and the cycle of homeschooled tardated idiots continues. Then they complain about the merit or value of deals they find being offered on the Wendy’s App, and telegraphing patriotism..Version: 9.4.3

Pointless and worse for mobile orders, fine for indoorsIf you use for indoor dining it isn’t an issue but typically the point of mobile ordering is to assist your purchase and in some cases, speed up. After using for a test run, app instructed to get in drive through to notify. This was a 10 min wait after placing order. After notifying at drive through it was another five minutes to move up two car spaces to verify at the Window and then another two minutes for my food. There was no mention of pulling to the blue placard parking spot meant for mobile orders. After almost 20 minutes and three vehicles in total before me, I had my food and was finally on my way. I assumed everything was ok and tried a fry but the fries were lukewarm at best. Greasy and limp as if they had sat for an hour or two, I felt defeated. Placing an order is clunky and in order to ensure you need something taken off your burger, you will need to go back and edit your order. This app and Wendy’s needs work..Version: 9.4.1

Tough app to use but does have nice food dealsI think this app is too complicated for the average person to use. I tried to buy a digital frosty key tag today. First I couldn’t find the offer. Then I finally found it with two options, physical card or digital. Sounds great! However when I checked out with the digital option, I still had to go to a store to pick up the physical card. At least that’s what my store told me when I called to get them to release the digital order. They had never heard of digital key tags. Come on, Wendy’s, don’t roll stuff out without training your staff! You need to let the digital key tag frosty offer work in addition to other deals too. Throw us a bone here! The jr frosty isn’t the deal, it should be lagniappe. Anyway, to anyone reading this, you have to get and use this app so Wendy’s will continue to invest in it. The app idea is good, the food hits the spot, and the deals in app bring me when I’m considering the options. They just need to simplify it. Maybe try some more focus groups and watch people try to use it..Version: 7.1.10

Love Wendy’sI love Wendy’s because the French fries are the best, love the 4 for $4, love the free junior frosty with the card I purchase once a year ( I buy one for my adult son too). I love the senior discount ( or free senior drink) and the apple pecan salad is great. I also love the grilled go wrap. I guess you could say, I love Wendy’s. As for the staff, they are always nice. I usually eat at Wendy’s twice a week, but have been there more often than that many times. Since you updated the app a while back, MY IPHONE 6 WILL NOT ACCEPT THE NEW APP! I know it says that I can use an older version, but it just won’t work!!! I NEED HELP! I haven’t had my Wendy’s app for months! Hoping someone will help me. I have points that I cannot access and offers l cannot see. I haven’t found a place that says “CONTACT US”. People who work there don’t know how to fix this either. Management, PLEASE HELP.Version: 9.2.6

One star is too manyOrdered through the App today. They had us pull forward. You would think they might notice us waiting. And waiting. And waiting. I finally went inside and absolutely could not get one person to acknowledge me. The second time I asked to speak to the manager he appeared. He said they “lost” our order. I was rightfully not happy at this point. After almost an hour the manager Kevin told us they were kind of busy today. I told him to give me my money back. He gave it to someone else to give to me. Not one kind word was spoken to me. Not one word of apology. The manager was trained poorly and the young lady working the front cash register was fairly new and needed assistance several times. I cannot recommend the Wendys on Broadway Extension in Edmond Oklahoma..Version: 7.1.3

Awesome Rewards, Mostly Good AppThe app itself has some issues sometimes, but has a lot of great features. Wendy’s is the ONLY fast food restaurant that allows you to use rewards points AND deals in the same order. Spend your points on a free frosty, and get a free medium fry with purchase! It’s awesome. Not to mention they have some of the best fast food (seriously, try their cookies. They’re just like subway cookies, maybe better) The app can be kinda clunky. It signs out randomly, and gives errors when trying to check out, but usually works if you wait a bit. And you can always cancel an order, so if you’re ordering late, see a line around the block when you go to pickup and decide you don’t want to wait, you can just cancel it. Really helpful sometimes! You also accrue points quickly. I can’t imagine going to Wendy’s without using the app..Version: 10.1.0

New changesDear sir (s) I would like to speak about the new changes you have included in the Wendy’s app. I’m not a favorite of the mobile pay app. It’s Incredibly easy to hack. Not just yours mind you but all of them. Five family members accounts were hacked. Money stolen and had to get new cards from their backs. This isn’t only in CA but three different states. I also our choices of meal discounts are dwindling. More app only deals have taken over. We don’t want delivery meals, when we’re out we like a sit down experience. Apparently our choices on your app will be severely limited, or completely go to mobile order only. That, will limit our Wendy’s experience tremendously. Sorry, I know the mobile app is the new “hot idea” to drum up new business. But in our case it will do just the opposite. Good luck we do love Wendy’s “fresh” menu and freshly prepared meals (hot) hopefully our type of business won’t be excluded..Version: 6.2.0

Salad ordering problemsI’ve ordered a variety of salads via this app from different Wendy’s nearby. The order I end up with never is correct even thought the extras such as almonds, roasted pecans, crispy onions are all listed on my receipt. Part of the problem, for example, is when I order the pomegranate dressing, it doesn’t delete the Champaign dressing and I end up with both and only use the one. The app lets you choose how many packages of almonds or pecans but when I’ve ordered 2, I’ve never gotten more than one. This also happens when I order 2 sour creams for a baked potato, I usually always get one. Perhaps a checklist of the order needs to be printed out for employees to follow? Re-educate? There’s nothing more important than getting the order right, especially when the restaurant has extra time because the customer used the app to order ahead. I feel I’ve been let down many times..Version: 10.1.0

Great, Intuitive, Easy to use App!I’m loving this era of using APPS to order, well practically any and everything you need! Add this APP to your folder of Lunchtime apps! Great app, it’s nicely designed, super intuitive and quick as well. No user guide needed! Just download, Sign in with Apple ID, if your new, still Sign in with Apple ID and it automatically creates/uses your Apple ID as the login. All and all, from the second you press GET, until you put your phone down after processing the order, takes all and all, literally.. less than 60 seconds. A new user may need 2 minutes but that’s really it. Of course you could just explore the app for fun as your lunchtime game. Anyways, great app ladies and gentlemen. A must have, new addition lunchtime folder, APPS! Cheers!.Version: 10.0.3

Getting Better with each updateThe app has consistently improved. I would suggest allowing for drink customization such as lite or no ice. It would save me the trouble of having to ask when arriving for pickup and hope they didn’t already prepare the drink. It would also be great if the credit card CCV would save so we don’t have to keep entering all the time since I have sometimes left the card at home while trying to order with my default payment. One last suggestion would be to allow us to use whatever balance remains on a Wendy’s gift card. If you don’t have enough to cover the entire purchase it does not allow you to split the payment allowing for the gift card to be used up.Version: 8.1.4

App now unexpectedly quitsThe app unexpectedly quits! Yep, after the last update, the app starts up, then flashes the Wendy’s ads (it’s good at doing that tho) then quits back to the main iPhone home screen. I’ve got tons of free available memory and space and no other apps running at the time. The only workaround I’ve found was to shut down and reboot the phone, then wait,…a while…, and try again to navigate back to the spot I was just in. Hyper annoying when the app unexpectedly quits and you’re suddenly cold caught on the spot having to shut down and reboot your phone while drivers behind you start laying on their horn while you’re struggling with the app at the Drive-Thru Speaker is Definitely cringe tier! When you guys put out your next update please fix this. Having the app give up on you when you need it the most makes it cringe worthy and lame..Version: 8.1.4

Time wasterI used the app once successfully a few weeks ago. Tried for a half hour yesterday to get an order to go through. Started it when in left an appointment. Couldn’t get to payment. Pulled over 4 times to keep trying. App logged me out and I had to start all over adding the food, customizing the order, adding the promo. Then it would get to the end and just stay on spinning updating for Apple Pay and pickup option. I tried every combination, andcould not pay! Was just going to go to Panera, but really wanted the chicken sandwich. So after sitting in the parking lot trying to do my order abs use the promotion, I went inside to order. Didn’t get the combo, as I couldn’t use the coupon. But did get my free frosty. Which leads me to the next part… How do you use the free frosty Tag with the app? The employees in the store are clueless!.Version: 9.4.1

Great appGreat app, sometimes it’s a little slow. I noticed for ordered for pick up, there is no option for tea in the combos, I think this is something that should be added..Version: 10.1.0

HilariousMy favourite part was the restaurant not accepting the coupon, and the disclaimer at the bottom that coupons are only valid in the US. Well played Wendy’s, though I went elsewhere for food..Version: 6.1.4

RewardsGood rewards on mobile orders.Version: 10.1.0

Wendy’s1 or the best fast foods great!!!!.Version: 10.1.0

PaymentIf can do Apple Pay will be better.Version: 10.1.0

Allergy FriendlyI love the app because it breaks down all the ingredients and allows you to customize for allergies easily. Also love the deals and rewards! Best fast food app!.Version: 10.1.0

HaSprite.Version: 10.1.0

Fabulous app and food order!!Thanks.Version: 10.1.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 10.1.0

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