GoHeels Customer Service

GoHeels Positive Reviews

DisappointedTarheel lights quit working. Schedule adds every sport—all or nothing. Calendar entries have to be opened to see which game it is. Would be nice to have options for which sport you want to see on the schedule..TarheelPegVersion: 6.4.1

Go HeelsThis used to be one of my favorite apps. I could listen to the Heels where ever I happened to be. I didn’t have to worry if I could find them on the radio. But this year, you have to keep the app open, or you loose audio. So if you want to answer a call, text, or your phone goes to sleep, the audio cuts off. This needs to change back to how it was originally. Like, I couldn’t write this review while listening to a game. Also, it would be helpful if you were able to sync it with the tv broadcast..Biggie LanVersion: 6.2.0

Used to be easier to find and use schedulesThis app is good for tracking all UNC sports but keeping one sport’s schedule available on screen takes much more navigation than before. Also, there is no way to put the games into your calendar from the app. This was a very useful feature in previous versions. I do like the direct link to listen or watch games though - just add one to copy the game to the calendar please..Tarheel-fanVersion: 6.1

Time out message each timeWhen trying to use the app to access my tickets or view order history I get time out and each time after just keep getting a time out error. Have to use full site (hopefully I can still access my tickets for sporting events) as they have to be scanned on my phone.Rehfwerf 45Version: 6.4.1

The App is good....The app IS good but could be a little better. Please think about developing a broadcast partnership with the ACC Network to provide UNC fans a groundbreaking service/platform that will allow the app’s users and UNC fans to watch all UNC games live within/on the app, in partnership with the ACC Network..TH-ROCKVersion: 6.3.2

U can’t watchIt’s cool that u can hear it but u can’t watch it and if u do press watch it goes to espn and people would not go to your app they will go to espn and it is annoying how many notifications there is but it is a good app to keep track of your team and to have so good job making the app PS go heels.God royalVersion: 6.3.0

Good way to listen to the gameI love using this app to listen to Tar Heel games while I am at work. It had a big glitch for awhile with audio dropping when phone locked but it appears they fixed this. Much needed improvement! Thanks..TRHEELFNVersion: 6.3.0

Great App!If you’re a Tar Heels fan you’ll want this! It’s great to be able to catch the games with Jones Angel and crew no matter where I am when I don’t have access to a TV or radio! I love the new feature that shows the traffic updates around the venues as well! GO TAR HEELS!.GoAvs35Version: 6.2.0

Make it feel like homeI live in Colorado and am a huge tar heels fan. Growing up in NC it was easy to flip on the radio or tv and find the game. Not so much here. But now with my go heels app with a touch of the screen I have all the latest tar heel news..Tndave07Version: 6.2.0

DJschultzWould like the ability to have the phone turn off and the app still broadcast when the phone is in locked mode. App allowed that last year, needs to be updated to allow again now!.DJ's Heels!!!!!!!Version: 6.2.0

Good appIn game stats could be a better version for live tracking, and consistent with others’ comments, losing audio when phone goes to sleep is tough to handle..AlwaysatarheelVersion: 6.2.0

Please fix the audioRecent changes in last year make the app audio shut off when the iPhone screen fades to black. Have to hold my hand on the screen to keep audio playing. Especially frustrating when listening to radio show. Please fix!.Rhett EVersion: 6.2.0

GREAT!This app is amazing for UNC fans! I have an Instagram account (@tarheelsforlife) where I post information for other people about UNC basketball and this gives me great information. This is not a slow app and it works great for me!.@Cohen_Stammen88Version: 6.2.0

Please fixAudio goes out when screen goes to sleep. Use to not do this. Please fix.Mjunc23Version: 6.2.0

What happened?I use to love this app. Now half the time it crashes. The calendar sync doesn’t work anymore and I can no longer listen to the Tar Heel Sports network. I hope this gets fixed..DaveH32Version: 8.0.1

Improving!!The latest version of the app is finally in the same time zone. Best GoHeels yet!! A lot of good information about the types of people the kids are. It links the fan store easily. Keep improving!!!!! We are with you!! Tarrrrr........HEELS!!!!!!!!.Tarheel08Version: 6.3.3

TarHeels BasketballNumber 1 Sports Team overall! No greater way than to have all of the statistics right in the palm of your hand....SelfceeEqualityVersion: 6.3.4

GreatApp catches me up on everything that I missed or informs me about things that will happen in the future..Hoosh S.Version: 6.2.0

Go heelsWhat he said about not being able to listen and multitask.CodenameDukeVersion: 6.3.0

Pausing broadcast?Trying to figure out why when my screen goes into sleep mode, the broadcast pauses. Doesn’t happen with my music. Can we fix that? It didn’t used to do that before..Muzak76Version: 6.2.0

Great information about a great schoolIf you want up to date info, this is the perfect app for all things CAROLINA!.TarheelJayVersion: 6.2.0

DependableEnjoy this app for keeping up with all UNC sports, especially now that I’ve moved out of NC. Good for summaries - not always in depth..Tarheel818Version: 6.3.0

So far so goodI have enjoyed having the varied access to different sports! My nephew is a UNC swimmer, so I can easily keep up with his meets as well as basketball games! Very cool for this old alumnus!.MarleneMessVersion: 6.2.0

RetrofitI agree with Biggie. Frustrating for broadcast to quit when anything else happens with phone..19Tarheel75Version: 6.3.0

Notifications don’t workThe notifications for the game start don’t work anymore..Tomsspa2013Version: 8.0.1

Excellent— ButTurns off with the screen saver__ at least the radio broadcast should stay on..Dr DVersion: 6.2.0

Long distance fanI enjoy getting updates and inside info about UNC athletics...all the way in Canada! I appreciate the articles and coaches' blogs and videos. I have accessed schedule info more than once to find out who is covering a MBB game to see if I will get to see it..Coach MegVersion: 5.2

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GoHeels Negative Reviews

Used to be great, now, not so much.This app used to be great but now the audio stops when the screen goes to sleep. Fix that problem and it’ll be great once again. I used to enjoy this app because it allowed me to listen to games even when I was out of the area. Now it’s pretty much a waste of time because who wants to sit there and keep messing with the screen so the audio continues. I’m usually trying to do something while I’m listening to the Heels but now you’ve made that impossible. Please fix this. Does anyone even pay attention to these reviews? Several people have made the same complaint about the audio and nothing has been done and to the best of my knowledge not a single person has even received a reply. Very disappointed. Thank you for taking the time to read this though..MikiisatarheelVersion: 6.2.0

FIX THE APPI love this app because it allows me to listen to UNC Basketball and Football broadcasts, but i hate it because ever since an update from around the start of basketball season, the broadcast FREEZES EVERY 5-10 MINUTES while listening. It used to work great without any crashes, but ever since the update has been very annoying to use. I love hearing Jones Angell's calls but sometimes it's not even worth it because of always having to close and re-open the app. Please fix this app and get it working the way it used to!.B. OswaldVersion: 8.0.1

Listen to Baseball!Hi, The sole reason I have the app was to listen to carolina baseball! I am disappointed that for 2 days now I have not been able to listen! I understand that it is not as popular as basketball but if you want fans to continue to us this platform then maybe you need to provide audio to all sporting events instead of picking and choosing! Especially since their are fans that can not afford to go the games, but they sure could listen! That is if audio was available! Thanks , Brad.BadBrad28Version: 6.3.0

Constantly crashesThe app takes forever to open and it crashes almost every time I use it. I was in the middle of listening to a game and it just stopped. It also logged me out and when I try to reset my password it fails and says to try again or contact support. You would think such a popular school would have a better app..Laureliz17Version: 8.0.1

No Pause OptionThankfully Learfield/Sidearm Sports has given us a GoHeels app with streaming of games. However, there is no pause option for syncing the audio with the TV broadcast as the HDTV broadcast is well behind the app audio. A pause button would allow for matching the audio with the television, thereby increasing the use of this app - something I would think Learfield/Sidearm Sports would want. Please update soon..ForenikegolfVersion: 6.1

Used to be great until redesign last monthThis app used to be great!! But the redesign update last month is terrible. Every time I try to listen to the livestream of a game broadcast, my phone gets super hot and the app randomly quits working multiple times throughout the game. Before the redesign it worked great. Very disappointed with the recent redesign update to this app..HfgstVersion: 8.0.1

Come on guysI used to love this app but now that you have to keep the app open and literally can’t do anything else it’s kind of hard to like it anymore. Can’t even simply send a text message or let you phone go to sleep to save battery without the broadcast you’re trying to listen to stop playing..SalunomeVersion: 6.2.0

Update killed functionalityThe most recent update has totally ruined the app. It’s been impossible to stream game audio but either plays for a minute then the app crashes or it redirects me to a website that doesn’t load on my phone. Has happened for several games, not just once. Please fix!.Pepper ScrubsVersion: 8.0.0

HorribleDoes this developer even read the reviews and fix glowing errors??? The audio will only play if the app is in the foreground and active. It stops if the screen locks or if you use any other app. That’s HORRIBLE!!! Who wants to keep messing with the screen to keep the phone from going asleep???? Who has no other use for a smartphone than one task at a time???? Hello????? Fix this!!!!!!!.BigDaddy1961Version: 6.2.0

Bring Back the Old VersionThe new version is horrible!! Audio times out. Where are recordings of THSN broadcasts of previous games? Sometimes when I’m at the game in person I want to listen later to THSN broadcast. Cannot find those for MBB Harder to navigate, find schedules, filter results. Give me back the old version!!!!.Be More KindVersion: 8.0.1

What’s the point?This app is just a series of pictures on different sports. All the writers have a title to their article, yet you can’t read the article on the app. If you want a poster for each game, great. Get this app. If you want to be informed about the Tar Heels sports, then move on. You won’t be able to access anything..Tar Heel 91Version: 6.4.1

App randomly shuts off, can’t listen to gamesI used to take walks while listening to games, but now with this revamped app, it the audio quits on me randomly after 5-10 minutes, so I have to reopen the app and start the broadcast again. Extremely annoying. please fix.GrowbeardVersion: 8.0.0

A messCan’t keep the app from sleeping when streaming audio. Also live events often don’t show up, so you have to choose an upcoming event and hope it takes you to the stream you’re looking for (to hear the March 22 men’s basketball game I had to choose an upcoming women’s game). This app is a mess..John in West HollywoodVersion: 6.2.0

Used to be great but terrible after the new versionPlease give me back the old version. After the version updated, the app crashes randomly when listening to the live broadcasts. Even emailed Learfield 2 weeks ago advising about the issue but no reply. Terrible!.GranDean44Version: 8.0.0

Only CrashesThis used to be a great app and really useful, but I can’t even get it to open anymore. At first I thought it was being overloaded with users during games. But nope - no matter when I try, the app opens for one second before immediately crashing..ReaganysVersion: 8.0.1

SO BAD after revampIt worked fine until they revamped it. Does anyone who makes the app actually use it?! The audio either crashes every 5-10 minutes or it won't even load bc it sends you to the website. PLEASE fix immediately..Heels Fan74Version: 8.0.0

It’s fine but streaming needs workThe streaming section of the app is buggy and there is no ability to fast forward or rewind on demand content. If I'm listening to a coaches show on demand I do not need to hear the two minutes of pre-broadcast..TvdhcjbvVersion: 6.1

Designed and coded by a DookieApp quits working every few minutes. As bad as the refs in the game. The constant freezing and rebooting makes it almost impossible to use. In fact I started writing this review after the app quit and I restarted it and it quit again. Pitiful attempt. Flagrant 2 foul,.DigitalKarlS.Version: 8.0.0

Something wrongI keep trying to stream the games and 1) the app freezes up after about 10 minutes and 2) my phone gets very hot after streaming the audio. It is draining the battery like crazy..Matt from ncVersion: 8.0.0

FIX IT!For the love of all things Carolina Blue, please fix this app. It used to be ok, but with the new update, it’s absolutely horrible. The app freezes randomly, cuts off, glitches when listening to Jones call the basketball games. Please fix it before the next game..Unc1445Version: 8.0.0

App No Longer WorksI used to use this app a lot, but now it no longer works. It brings up the splash screen, but then sends me back to IOS screen. I've updated to latest version of the app which seems to be source of problem. My only support recourse is this review..Person0347268Version: 6.1

Unable to watch and listen12.9 iPad Pro. When you click a video to watch, you can’t listen. When you leave the app and return, you can hear but no longer watch. The app is slow. Can a company really get paid to develop crap like this?.BruceHaganVersion: 6.1

App Is Useless!!I have tickets for todays game and cannot get the stupid app to function at all! It won’t let me create and account or login. UNC Athletics, shame on you! It’s 2024 and you have one of the best athletic programs in the country but can’t produce a functioning app!! Pathetic..Abp9676Version: 8.0.1

App needs improvementCan’t listen to the games since the app crashes every few minutes. This app makes my phone get very hot. Only app that does that. Needs work..Queen Bee1Version: 8.0.1

Version 8.0.0 is a problemMy phone is overheating and one basketball game has drained a full battery. Plus it keeps dropping out every 10-15 mins. I don’t see any benefit for the new version. The old version worked fine..Goju TarheelVersion: 8.0.0

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