DICK’S Sporting Goods gives you access to exclusive deals, app-only sneaker and product launches, plus the latest sports gear, clothing and shoes from your favorite brands.
Features:
Shop: Shop anytime, anywhere or find a store near you.
Move: Earn ScoreCard Points for achieving your activity goals each day by integrating with Apple Health, Garmin, Fitbit and MapMyRun. Hit daily goals just by walking/moving!
Earn Points, Get Rewards: Manage your ScoreCard account, track Points and Rewards, plus scan to earn when shopping in-store.
Favorite: Save your favorites to a wishlist for later or to share with friends and family.
Every Season Starts at DICK’S.
DICK’S Sporting Goods Positive Reviews
Great people, good rafflesGenuinely have never really ran into a DSG employee without a smile on their faces during sneaker release days. My 4 yr old daughter loves to Join me when I win. And even had a woman who was getting off the clock on the day of the first Caitlyn Clark Kobe 5 release day. I was grabbing 2 pairs wit my family and my princess wanted the CC jersey, but they were Nike offficialy etc, and legitimately had them marked over 145$ for a size 4-5 TD bball jersey that she’s going to wear for one spring/ summer here in Houston… she grows like a string bean. All that said the manager gave one that have a slight defect for free and just,
When you’re a single full time father small business owner,,, with a girl especially … it’s enough to make a big former professional hockey player even cry like A I’m
The 4/5 yr old, she’ll never forget the small jester and that is what life is all about Ian but shell guys.2solesVersion: 7.0.4
Thank YouI don’t usually leave reviews, but I need to here. For over a year now I have been having problems purchasing from your website. I have even called your customer service multiple times about this. I finally discovered the app and now I am able to give you my money without any problems. I don’t know why, but for some reasons my purchase NEVER goes through on your website. I’ve also used multiple computers and different connections. I never resolved this issue as it still persists til today, but I am glad I can make purchases through your app now. Thank You..TelesophyVersion: 6.2.1
Clunky app, inventory never accurateApp says they accept Apple Pay but it never goes through. Page loading is clunky and when you select an item then go back it takes you to the top of the search page instead of where you left off. Annoying when you’re looking through lots of items. I’ve needed many last minute items (3 kids in sports and cleats, gloves, etc always blow out because no one likes to makes things that last anymore) and buy for pick up and without fail I get an email saying the item is out of stock. Not sure why they offer same day pick up if they can’t keep track of their inventory. Rewards points expire quickly unless you shop very frequently. I shop about 6-10 times a year and haven’t gotten any rewards of value yet..Missus FancyVersion: 5.6.9
Poor layoutI like the Dicks app but find it hard to navigate the way it’s laid out on my screen I have iPhone 13 and keep it updated as well as the app up to date but my screen seams to be shifted 1/3 of the way down what should be at the top of the phone is 1/3 down on the screen and then the little boxes under the search bar
are not legible sometimes they only have dots and no letters then when you scroll the product pictures which you can only see one roll of go behind the search bar and filter box at this point can’t real see what the product picture are of please fix or I will have to delete app as is almost unusable this way if was able I would share picture so you could see it.Rick of KingsportVersion: 5.5.1
😒Don’t bother ordering off of here if you want to actually receive your things, they like to cancel your orders for no reason and then for you to even talk to somebody about your order you have to give them an excessive amount of your information that they already have they also like to send your stuff separate if you’re a person that likes stuff to come together, you’ll get one thing in a week and then you’ll get the other three weeks later and then the other two months out..A Karen apparentlyVersion: 6.2.1
Honest reviewSo I have been using the dicks sporting goods app for a couple years now and it's pretty good only negative things I have about it is that sometimes it loads slow and when it does not keep you signed in for purchase but it does keep you signed in for your score card and rewards which should be the same thing and does not make sense other then that it's great it gives you a scannable copy of your score card and your rewards straight to your phone lets you know how many points away you are from a reward easy to navigate except for the slow loading of images and item pages also lets you manage your dicks sporting goods credit card through the app very easy.RollinAssassinVersion: 4.1.3
Needs some updatesOverall this app functions well for most things, but sometimes it feels a bit clunky, slow and unintuitive. Doesn’t quite feel as modern as other stores apps. I also don’t like how long it takes for your rewards to show up on your account to use. I earned a reward weeks ago but it says “coming next month”. Why should I have to wait if I earned the points? Also I would really love if we could have a favorites list or a wish list to keep track of things we want to buy, that would be really helpful.
I will say that I do love that you can earn points by being active. It’s a great incentive to be active/nice reward for being active. Haven’t seen any other companies do this so it’s really cool..ThenothingblackVersion: 4.9.1
My review is based on what I buyDecent store . But they largely cater to team sports golf , kids sports etc. I buy none of this. Primarily my interests are fishing , camping and kayaking. The camping section has been reduced to fire pits , backyard griddles and a smattering of other items. Useless. Fishing section is ok if you need some plastics , terminal tackle ( why so little lead free ) or some decent but low end combos. Went the other day to by 300 yds of 2o lb braid line for my Penn Spinfisher. Nope none. Weird they have a decent selection of Minn Kota trolling
Motors but not a fish finder to be seen . Some of the Frogg Togg is good for the price. The kayaking department has sunk to low end cheap kayaks with miniscule weigh limits and related accessories. Nothing for the serious fishing guy..JimctVersion: 7.0.5
Same reoccurring glitchReliable and easy way to buy sporting stuff but the same glitch reoccurs every few weeks, I’ll add things to my cart but when I try to check out my cart will just disappear, I’ve tried deleting and reinstalling and checking for updates but nothing works. It affects my purchases and when I’m able to get the thing I desire and want to purchase. The glitch will resolve itself after a week or two but I’ll have 50 of the same items in my cart because of the amount of times I tried to add to my cart, so I’m aware that it’s taking things to the cart and just not showing me. Been having this issue for months. Please fix this.SomehdiaVersion: 6.0.4
RewardsI do not like placing orders and having rewards out there that can be used and no notification given to use them. All other places that do rewards ask you if you want to use them - I have lost so many of my earned rewards because of that. So frustrating - I earn them, you should encourage it to be used. Just placed an order and could have saved $20 on it, but didn’t get asked to even though it was available - such a shame and as I already said SOOOOOOOOOOO Frustrating!!!.Fish.com99Version: 4.4.2
Great app minus glitches with PWI love this app so much except for a few details they can probably tweak. Browsing is great when trying to shop around. However, everytime I’m ready to purchase it makes me login again and it says my password is wrong. This happens everytime and it makes me reset it! Can you imagine how annoying that is? Especially if it’s a saved password you know is correct. When shopping around, I wish the page was shareable. If you want to share an item, you have to open up a browser since you can’t use the app. There’s an activity tracker sync so you can get daily reward points too that part is great..Shellz03Version: 4.7.9
App needs some updatingThis app is ok, but it could use some improvements. First thing be be the ability to use apple or Samsung pay to check out instead of having to enter your info. Also. Making it easier to view your account and online order status. As of now, you have to go to the shopping cart then click on my account, you have to enter your email and password every time, then click online orders or saved items. This is super tedious. Why not just log into the app using your touch ID, then post all the account info on the top left where the drop down menu is. This would make it way easier and more functional..Add Comcast backVersion: 4.2.0
Needs an updateThe app itself is easy enough to use. I was able to purchase more than one order on it and it tracks all of my activity, which is great however, every time I go to look at my orders, it says that there’s an error and I need to go back and there’s no way for me to track any of my purchases or look at any details of my purchases. I’ve been waiting for over a month for this to be resolved assuming that there would be an update and there hasn’t been one yet. It’s a little frustrating and I’m hoping there’s an update soon so I can change this review into a 5 star review..Apholden9Version: 6.1.5
DisappointedLove shopping at Dicks seems to be the only good store in our area. However I was disappointed today I Spent 174 dollars to find out when I got home on my phone they had a 3 hr special 20 off 100 dollars Doesn’t seem fair the store should keep up with their offers & we should be able to receive it. I would not of known except dicks notified my mail. We don’t mind spending the money for quality but should benefit any offer given &’your store should be able to be notified if app is offering . Just very disappointing 😚.RocNevVersion: 5.7.6
Almost GreatThe app works pretty well, I do wish it would automatically fill some of my information like other applications when it comes to billing and name and contact information.
With the search features, I find that even when I filter for my size and that I only want to pick it up, it still shows me a bunch of products that aren’t available for pick up and I still have to choose the sizes. I would love to be able to put in my filters and only see exactly what’s available based on my filters..Tommy23Version: 6.2.1
My favorite store 🏬 growing up as an American 🇺🇸I love Dicks Sporting Goods. It’s an iconic memory with sometimes a heavy prince tag. 🏷️ it’s like amusement shopping experience with out the actual amusement park but you can guarantee some putt putt golf ⛳️ in the golf shopping showcase that lets you test out ur puck and glove and whatever else! I love these true iconic American memories. They almost feel like tradition now. Thank you for staying true to ur brand and loyal to what we all love and know. And always sourcing the best brands and products available to date. 🤞👏.The Pink Stamp 🎀Version: 7.0.2
Does not always syncI have many days that do not sync with the iPhone health app ,those days are lost there’s no way to get back them back even though my iPhone health app says i did the miles .so pretty much keep wasting my time checking the gimmicky points program
Also cannot make pic big to see a product you want to buy ? Every where on earth the pic can be enlarged. But not here
But I did get my order in a somewhat timely manner . And it was correct and not damaged ..D.K.G.Version: 4.9.2
Awesome sports storeMy family and I love shopping at dicks sporting goods because first off they have great products, and a variety of different brands, next the prices are reasonable and they honor price points, they have a nice reward system that allows you to use points on purchases so that’s great ! Lastly the customer service and the associates are always, respectful, attentive, professional and helpful that makes the experience pleasant ! 😃.MelosmelluVersion: 7.0.5
App Order to Rewards “so, so”You all need to fix the issues with placing an order via the App and reconciliation for the Reward points earned for the transaction. I can go to the store to buy something and receive Reward points immediately, but with the App, I have to call into customer service in order to have the points added, which makes no sense whatsoever given the the App already has my Reward information. It seems to me that if I order via the App your system should be able to take that transaction and apply the Reward points immediately as if I had walked into a store to make the purchase. Fix this....Ed GamboaVersion: 4.6.5
Good but lots of bugsLove this app. I’m an a rewards member, the only issue is that there is a lot of bugs and glitches. Sometimes it’ll crash and kick me out of the app, but that hasn’t happened in a while. Mainly, it’s for when I have my list of stuff I want to buy. I’ll add something new, and then I’ll go to the list and it won’t be there. Then I’ll refresh and a bunch of stuff that I deleted before hand shows up and my current stuff disappears. I keep refreshing but things keep switching and vanishing. It’s really annoying. Please fix it..The church drummerVersion: 6.1.2
Poor inventory accurately and sign on brokenThe app itself is ok. But the 2 MAJOR issue that need to be addressed.
1. Signing on. It has not been working for a while now. I literally have to go to the website to order what I find in the app. I’ve uninstalled, rebooted phone, WiFi w/o WIFi. Please get it sorted out.
2. when they say there are X amount at this location when you have specified filters for what you are looking for. then you look at the specifics, it’s not available. The option needs to be clearer to what is actually in stock..PFOJ02Version: 5.2.1
Easy to buy and returnGreat and convenient location with a great variety of options. Anytime I have been looking for an options whether it’s soccer,basketball or volleyball, they always have a great variety of merchandise. There have been many times that I have been looking for dodger, lakers or LAFC attire for my family and I, there is always different options to buy from. With great customer service..RR ReyesVersion: 7.1.0
MOVEThe MOVE feature doesn’t always update correctly even when I reset, logout, or update the apps, so a few days of workouts got missed and I didn’t get the points. There were also a few days where it wasn’t uploading from my watch, but eventually corrected and went back to independently credit me for it. There was a time where I got kicked out of my profile and had a hard time logging back in..ABrckrVersion: 7.0.4
Thrifty momI have 4 kids so I’m always in need of sporting goods and clothing for a range of things. Dicks has tons CB of items to choose from for the whole family. I like the sales and earning rewards as I buy. One of my favorite things about the app is you can link it to your phone pedometer and literally earn rewards for walking (3 miles a day). It’s an extra bonus I found and like the bonus earned from everyday walking! Try it!.As777!Version: 4.6.4
International accessI could not open the apps when I was outside the country. I was in Australia and New Zealand in March and April. Therefore I have missed my active points for those dates. I would like you to include international in your apps because I travel often oversea. I could not switch back to Fitbit tracker after I changed to apple watch. Hopefully you could fix this in the near future..Yafang 2020Version: 5.4.11
Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 7.1.0
DICK’S Sporting Goods Negative Reviews
I had to give 1 to leave review...We were in town for a softball tournament. Our daughter needed new cleats, so we found this dicks location. There were to associates working in the shoe department. One was helping a customer, the other was just standing there staring. We waited.... waited.... finally I went and asked for assistance. We showed her the shoe we were interested in, she went to the back brought us a box and walked away. It was the wrong shoe... she was no where to be found. We tracked her down told her she looked at the shoe and the one I wanted and walked off. She came back and said “we only have that in an 8” ( we needed a 9) she began to turn to walk away, and I asked about another shoe. I walked over to the shelf and showed her another, she scanned it and walked off. She came back and said she only had that in a 10 1/2. I again showed her another shoe. I’m not positive but I think I heard her sigh. She went back handed my husband the box and again, walked away. We opened the box... only one shoe. We AGAIN chased her down and told her. “The other is on the display” as she was pointing to the sticker in the box. I guess it was up to us to know this. I then, because I was tired of doing her job and getting her attitude, apologized to her for interrupting her so many times. “I am dealing with another customer, you are not the only one In The store” well, Anika, I will let you get back to that customer that apparently is so much more important to you. ***noted she was NOT helping that customer, the other associate was- she was watching him serve them. Hopefully learning some customer service skills while at it..Tommib21Version: 4.4.0
Trying to scam me out of rewards for a 400 dollar purchase :((TLDR: The infrastructure of the app just seems to have been made by unqualified people.
I signed up for an account in person, while making the before mentioned purchase, and the next time I went in I asked to exchange the points for a discount the cashier said he couldn’t do anything on his end. No big deal, I try to log into my account to activate the reward myself, just to be told I don’t have an account. I went back in and had my email linked to my phone number just to be told I still don’t have an account!
Here’s some strategies that other companies use to make sure things like this don’t happen:
1. Only 1 account can be linked to 1 phone number. That’s just logic.
2. Log in using a phone number, not email. This is safe for the consumer and the store, and cuts down on confusion with multiple accounts and would cut down on inactive accounts
3. Be able to have cashiers active rewards. It might seem like an easy way for scammers to steal points, but considering that you have to spend 300 dollars to just get 10 dollars off your next purchase, there won’t be a whole lot of rewards worth using if you already have enough to afford getting the points in the first place
I hope this constructive criticism is helpful for you guys!.Improving the app and rewardsVersion: 5.5.12
Search algorithms on this app are the worst of any app I’ve ever usedExtraordinarily frustrating when searching on the app to find items or related items. Certain search specific searches brought up items that I couldn’t figure out and plausible link. When looking for an item I had to go out of the app and use google search to locate the item or save it as a favorite. If it hadn’t been trying to spend a gift card I would have used another store. The items I purchased have constant changes in arrival dates and the three items didn’t ship together. I’ve made several purchases this week and none of them have had issues like this. Part of that is out of the stores hands but other apps/sites update the tracking info to match the carrier. Overall annoying purchase experience. Will stick to in store or non mobile if I have to purchase from dicks again..Sammyd1717Version: 5.4.1
The Worst Shopping Experience EVERThe DSG app is like being blasted back to the 90s trying to navigate a poorly functioning website on 56K dial-up. Just trying to use the search function and getting results to actually populate it like an expiration to find the Loch Ness Monster. I just purchased my
son a bike got an order confirmation number but the button at the app said place order as if I hadn’t placed the order. Checked my account previous orders in the app. And no doubt- the order didn’t show up even show-up even thought charge went thru. When back and tried to place the order using the button at the bottom app order confirmation page- and again got charged this time the order when thru. Looked at my payment method and of course I was charged twice. Please, please fire all of your developers . I have 10 year old who a more talented coder..Jstone76Version: 7.0.5
Unable to shopI can’t even look at items to shop for I have uninstalled, reinstalled, logged out, logged in, added a card, removed a card.. everything possible and I can’t even attempt to shop what is the point of the app at all if I have to use my web browser to shop, it actually quite ridiculous and I plan to return the item I just wanted to see if this was a whole platform problem or just the app. This poor interaction with the app has pushed me even further from shopping with this company. How is it possible for a shopping app to not allow you to shop?!!! I don’t care if you fix it I just want it to be known to the developers and to anyone who is interested in the app. This is a terrible app and a poor company as far as customer service goes, 0/5 negative points if I could!.KknightnerVersion: 4.9.1
Very poor chat experienceI am very disappointed and had a terrible experience with Dicks Sporting Goods tonight. I have been a loyal Dicks customer for years. However this evening I was ordering a few things and had some questions so I chose the chat option. It was a simple question but after one chat assistant completely disappeared the next one kept saying just wait one minute only to go away and come back 10 minutes layer to say I’m checking”. It was ridiculous. I was on the chat for 1 hr and 36 minutes and at the end they said to call a number where they could help me. This was unacceptable. I am taking this purchase to another store. I sincerely hope that Dicks gets their act together in the future because customer service like this will cause them to lose customers..TJ1qVersion: 5.4.1
There is never anything in store anymore. Example is this order. Everything is being bought & resoldOnline retailers like stockX are buying up the popular brands and inflating the price of the popular models and then nothing is available in store or even online. Perfect example is adidas mens ultraboost all white mens baseball cleats. These should be in every store in every size easily available. Instead everything has a shortage of sizes or supply and when you need them they are unavailable or not in store. Super frustrating. You can control this by simply not selling the popular product online. Make them in store purchases only that way online users can buy them all up and resell them for a stupid inflated price leaving normal customers with no reasonable options..Craplogic2020Version: 6.2.1
To many notifications and orders don’t go throughI’ve used this app for about 6 months, after initially downloading it for sneaker draws I haven’t won a single draw yet I can enter them up to 5 minutes late on other apps and order 4s and other highly coveted sneakers no problem. Also I ordered a New lions jersey in April and they didn’t give me any update until they decided to cancel the order… I ordered the same jersey off a different website after waiting about 2 1/2 months and got it within a week. Additionally this app sends at least 8 notifications a day which are a nuisance and have no benefit. Dicks is a great store to go to in person but their app needs work especially since they whole point is the be able to make purchases..Nick_21245325Version: 5.6.5
Great operation but terrible app!Dick's app is one of the most frustrating I've found. For a store operation that functions as well as it does, their app is just awful:
• the scorecard number does not appear anywhere in my account, even drilling down into the nooks and crannies.
• turning off all email, marketing, etc., DOES NOTHING to stop them bombarding you with ads in your email account.
• they tie this to a very sneaky way of not having to stop: because I've purchased from them before, they don't consider these marketing but customer communication, so even though they have NOTHING to do with a purchase, none of them have unsubscribe links in the footer like a typical marketing e-mail is required to..SeadesireVersion: 6.2.0
From Great to Not WorkingFor years the Dick’s app has worked perfectly for shopping and ordering. Now the only thing it does is load the home page. When I try to search for an item or even click on a link like “Men’s Shoes” it begins to load the new page but other than the frame of the new page nothing else loads.
Yes I tried completely removing the app, downloading again and resigning in and same problem. I’ve started and restarted my phone. No effect. And yes I am using the most update version of iOS.
It does still show me my Move progress so it’s not the entire app, just my ability to search or see any products which pretty much makes this useless..ViewfinderDPVersion: 6.2.1
MovePlease fix the move part of your app/services. The move never syncs unless I manually open the dicks app and click on the move section. Nothing has been tracked since April 6th although it days last sync may 29Th at 8:29pm. I’ve had this issue in the past and brought it up to the help section. Their only “fix” was to tell me to open the app every single day and select the move section in the app to get my points. But this doesn’t even work anymore and it’s become a hassle to even try to talk to anyone to resolve this issue. Even the big fix 3 weeks ago has not fixed this issue. Any help for this would greatly be appreciated. I’m sure I’m not the only one with this issue..OhwinVersion: 5.2.6
Rewards of sport credit card. TerribleThis app/the customer service behind it Is by far some of the worst crap I have ever experienced. I haven’t been able to log into my account for months, Every time I call to try and reset my information so that I can login, it’s an absolute nightmare trying to actually get a hold of customer service. Furthermore the few times I have gotten a hold of customer service they have failed at resolving this login issue and end up telling me to just try logging in through the desktop site which also doesn’t work. Ultimately resulting in me being unable to make payments on the card without having to call and fight with the phone service in order to make a payment. Very aggravating..AJYMRATVersion: 4.0.3
Slow-loading and very glitchy!Shopping this app is tricky and slow. You really have to wait for the page to fully load. Otherwise you will be clicking on the wrong products as the page jumps up or down while loading.
Also, after loading up my cart just now, I created an account while checking out. Apparently creating the account during checkout empties the cart!!?? What on earth?? So they just lost my sale. I do tons of my shopping online and this is the least user-friendly experience I’ve ever had.
FYI the app empties your cart every time you leave the app. Could be a pleasant security feature in case your phone gets in the wrong hands. However it’s a pain to fill your cart, have to run and do something, then you come back and everything is gone. I’m SICK of babysitting my cart on this app. Dicks isn’t my favorite store anyway. They do have some things I struggle finding elsewhere, however they don’t make shopping at Dicks easy! My local store is never fully stocked and the app is way too glitchy. I recommend shopping somewhere else if at all possible..LMMIKVersion: 4.7.0
Move does not syncLike others have stated, the Move feature does not sync well at all. I’ve been using the app and this specific feature for more than 4 years, yet the Move feature does not sync my movement with Apple Health as it claims. I have called customer service one too many times about this issue and have them adjust my points. First they told me that I’m having the issue because I have to open the app every single day in order for it to sync. That was a joke and of course didn’t work. Then they said I had to create an entirely new account, assuring me that that would be the fix. Surprise, surprise, that didn’t do the trick either. FIX YOUR APP!!! Please and thank you..Alibur86Version: 5.5.0
Terrible serviceI had ordered me some Nike 270 reacts winter and accidentally put in 5 orders because my purchases didn’t show up in the purchased tab, so then I went in my PayPal and I see 5 pending orders , I try to cancel them , don’t work so I go back to dicks sporting goods app and there IS NOT BUTTON TO CANCLE , My previous orders didn’t show up until the next day and by then it was too late , $425 when I was SUPPOSED to use only $75 .
I DO NOT recommend this app it’s glitchy and not as simple , I learned not to use your money on here just because they claim “ they’ll have the cheapest price “ ,
My advice to you is to just save your time and money and buy the official product where it originally sell it , Like how I should’ve went to Nike instead of here 😒.1lilmoeeVersion: 4.8.1
It’s so slowwwwThe app is ok. Sorry, no, that was a lie. It’s extremely slow. I’ve run Norton to remove any malware, updated iOS, updated all other apps, rebooted my router, everything. It’s still so slow. All other apps and functions on my phone work great. Also, many items listed more than once with different pricing. Pricing is a concern all around with Dick’s in general, as I’ve received items from shipping that had price tags with lower pricing than what was listed and what I paid. But since this is about the app, I’ll just say, check the inventory integrity (pricing, double listed, etc). And fix whatever is slowing it down so much..Jen2180Version: 6.1.5
Slow in every aspectThe app is so slow and its annoying that my account and scorecare have different logins. I always have been shopping elsewhere bc your shipping is insanely high. Ive bought my nike products from nike for free shipping and other products thru google shopping for $2 shipping. I went to a store to purchase a shirt that they didn’t have in my son’s size so being forced to order it online and pay almost $40 after shipping is ridiculous I bought it from nike for 26. Especially since ive had enough points to get a reward for quite sometime now and cant even use them yet. By the time they hit ill have everything my son needs for the season. Dicks does bad business and the website and app are ridiculously slow..Bricho22Version: 4.6.2
Months later. Still no fix lolMaybe someday in the next 50 years, they’ll want to fix the most aggravating bug there is. Can’t TELL you how many times I close out of this app and buy my stuff somewhere else. I super love having 1700 results come up. Filtering them. Looking at an item. Hitting the back arrow and fixing the filter all over again and THEN it’ll show the same filters checked off but all 1700 results come up so when you need to go back and fix said filter every. Single. Time. Gotta screw with the checkboxes till it’s right again. Literally it’s been since at least Christmas. How in the WORLD is this not fixed yet lol. I give UP! I’ll keep buying things elsewhere even though I don’t actually want to... its fine tho..Needs improvement....Version: 4.2.0
Inventory isn't always rightOn several occassions, I've made a purchase through the app to pick up in the store. When it works, it's great. The communication was solid and I don't have to wait in line.
However, just as often, I have purchased an item only to find out that the inventory is wrong and the item isn't actually in stock. What's worse, this has caused me to lose promotional rewards -- once used they are lost even if the order is canceled. When I contact customer service the company has acknowledged the glitches in the inventory tracking.
In the end, the app probably works fine, but the back-end inventory management system is no good..ZTSCHMIDTVersion: 5.3.0
Search Feature/ Gift Cards / Same Day ShippingApp works well enough. I’m not a fan of how the search feature opens a browser like window. Specifically whens Dicks has promotion like the World Cup.. I get the convenience of having all the merch in one place, but you lose ability to filter by store (pickup or same day delivery). Additionally, I understand outsourcing the same day delivery because there is a vendor like DoorDash to accommodate it. I think there should be a disclaimer that says you cannot use a gift card for same day delivery. Brandon in the chat was extremely helpful and explained that to me. Any who, thanks for listening.Reese310Version: 7.0.5
Garbage companyWas trying to look at trail cameras on the app like you can on any sporting goods website or app and wasn’t able too. I was able to click on the hunting section but it wouldn’t let me look at anything but every other category worked fine. Tried contacting customer support through the text feature and they just didn’t answer. It said I was connected and that they were waiting but no response when I sent a message. This company got the first part of their name right but needs to take the sporting goods out of their name because they are just a glorified clothing store that sells some high school sports equipment at this point..ERM OutdoorsVersion: 5.1.2
Points just keep piling upI’ve used this app for a long time. Beginning of this year, my points never total now so I can get my reward certificate. Keeps saying I’m however many points from my next reward. Reached out to the support email and after months with no response, was told my account wasn’t set up with an email address and I hadn’t opted in to have them mailed to me. Funny because the last 5 rewards I’ve gotten, there hasn’t been a problem with them sending them to me. Just to help the process, I went back and re-verified all my info, still no change. I’m at over 1300 points now. Reached back out to support and nothing. Their support is non existent and the app is useless..Big_Red21Version: 4.6.2
App and website need improvementsWebsite and app need to improve search options. When searching for say a particular item (treadmill, kayak, elliptical; just examples) it will search using my “favorite store” and come back with the results for that favorite store. If your favorite store doesn’t have it in stock or available for curb side pick you have to start over again. SHOULD have an option where it searches ALL store within a set radius automatically. As it stands now you have start over, pick another nearby store and begin your search all over again.
Website and app are slow moving, they need to redesigned.MIXMKVersion: 4.8.0
Can’t use scorecard credit cardApp won’t allow me to use my dicks store credit card. My card doesn’t have an expiration date and I can’t get past the payment info page because of this. I can order on the website without it just fine but I have to go to the website to do so so why even have the app then? The app also hasn’t tracked my steps with my Fitbit ever and their linked yet nothing happens. App is completely useless
Update: they’ve heard my cries! They updated the app to now be able to use my store credit card!!! Now if they can just get the app to talk to my Fitbit like it’s supposed to so I get my rewards…...Boulder40mmaVersion: 5.2.0
Ugh!1. If you go back to a previous page it takes all the way to the beginning of a section. For example if you have filtered women’s Nike tops, found a particular women’s Nike top, go to the following page (which gives you the details of that top) then decide to go to the previous page the app wipes out your filter and takes you back to the beginning of women’s tops! Why?!
2. Page downloads are too damned slow! I downloaded this app so I could get some shopping done quickly but I was fooled! I’m going to my nearest retailer; maybe the page will finish downloading by the time I get there!😡.LikeIneedanotherappVersion: 4.3.0
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Dick's Sporting Goods
