Dollar General-Digital Coupons Customer Service

Dollar General-Digital Coupons Positive Reviews

FustratedI love dollar general and I am 63 years old working every day to provide for myself and disabled son! Spend hours going through digital coupons and dollar general flyer ! Get to the store scan every product to make sure it corresponds with each coupon which takes me at least an hour! Only to get to the register half coupons do not come off after adding phone number! Show cashier the coupon even scan it to show her it goes with product! Still will not honor the coupon! I have contacted dollar general corporation more than once! No help at all! This has happened to me several times! I was happy to send copy of coupons screen shot and receipt! There are more than 5 dollar Generals in Mesquite ! Out of all these stores only one manager does her job!!! She investigates as long as she sees you are being honest she will honor coupon! Out of the 5 stores 6 manager rude! Even ugly ! Acting like you are trying to scam them! I have a college degree in Business Management! I know how it works! I would never ever have disrespectful managers or would I work for any retailer that did not honor their advertising! This tells the character of the establishment ! Saying employees were stealing so you can’t honor for a customer! It may be true they were stealing but that is no reason not to take care of your customers! If managers are stealing prosecute them!.Margaret AngelVersion: 15.9.53

Great idea- just wont work!App works as long as I’m at home under my Wi-Fi, but I don’t actually save that amount of money- and If I need to use it in the store, to bad so sad. It will not connect inside the store or even up the street. Believe me I’ve driven up the street to where I got 5 bars on Verizon 5G and it still won’t connect. Also your receipts are just impossible to understand and I don’t believe I actually got the money off on that item(s). It just shows so many cents off all the way down in various odd places. Indecipherable -Ive even tried to just total up all the savings and it still won’t come out to what coupons I had clicked and the app takes off. Please fix it so it clearly shows what and IF we are saving. For example the $5 off coupon on Sat- shouldn’t it clearly say - $5 off on $25 on that receipt? Inside it savings .96 saving .47 and store savings 2.47 etc -as I said indecipherable! And that doesn’t even total up to $5 - you see what I mean? Also wow Id love to look at and use my app in the store during shopping, but it’s just plain impossible- it won’t even connect inside the store. Wickenburg,AZ- on Tegner. Please Please fix this! I love to shop in your store but I have to go to the other stores bc I have to save money. I’ll change my review to 5 stars if and when guys do. Thanks -.AOBryant11Version: 12.5.17

Amazing staff!The workers are not only very professional but very personal. This is a very small town there's not a lot of commercial retail and the staff gives it the hometown fell. You can always find somebody to help you find something you're looking for the isles are always possible because they're stocking very well. The back up refrigerator is genius I've never seen that in the store I love that. I have had incident where I have lost my wallet they found it I've had incidents where I lost my phone they found it. There's always available carts and they're in good condition. They taught me how to use the app, they taught me how to utilize the coupons to the best ability and savings. And corporate finally rewarded them with a new register card Swiper thingy after the staff has suffered for months upon months with it not reading debit and credit cards and it required a specific order of putting your card in twice and then getting prompted to swipe to enter your phone number you had to enter your pin so it was like a nine step process just to pay for your items and the staff end it and assisted every single customer day and day out without complaint themselves and enduring everyone else's complaints… I want to thank corporate for finally fixing that next time don't take so long to get them a new device they took a lot of abuse and blame that they did not deserve they should all get a bonus for having to deal with that for so long on every single transaction!! There's another dollar store across the street that is always dirty isles are always blocked carts never work the staff is nasty it is the polar opposite of the Dollar General so kudos and five stars for my local Dollar General on route 17 Scenic Highway Frostproof!.Reader8846Version: 12.9.1

Shopping in store w/ DG appI love shopping in my local DG!! But using the DG app for coupons, digital coupons, and viewing the weekly ads is something to be desired. For an example: last night my in-store cart was full of bargains and necessities. But the app would not allow me to purchase anything that had a digital coupon to apply. The apps feature of adding the digital coupon was completely useless and stubborn. I had the store manager, 2 sales/registers clerk and between the 4 of us, we could not troubleshoot the issues. So, I told the manager that I would have to go back and try to figure it out on my WiFi. I asked if they could put my loaded down cart in the back room until the next day and I would get them whether I could get the apps cooperation. They of course deny me the option to do that. So now, I have lost some items, beings that there was only one of the items. I was disappointed by this action because I was a loyal customer. I believe in shopping local stores and shops in order to keep them thriving. Even if I need to go to a bigger town or city, and the DG store are located there. I still shop locally. In the case of where my local store is and they may be out of stock on some items, then I’ll make a mad dash to get them out of my preferred location. Thank you!! Best regards Shelli E..MsShelli63Version: 12.9.1

Love ALL Dollar GeneralsI go to Sutton or Gassaway Dollar General 5 to 7 times a week and I love them 😍 They both have amazing General Managers that is ALWAYS working very hard, eager to help customers, and Very Helpful and Friendly!! The only difference I’ve ever seen is sometimes the Gassaway store is alittle more organized and don’t run out of things! With that being said that’s not often but I have noticed this a few times but nothing to complain about!! I’m rating ALL Dollar General stores which I go to numerous stores, just the above two I frequent the most and there’s only one semi negative thing I could say is at the Sutton Store the quality of employees are not as good as the Gassaway Store! I’ve only ever seen one employee that may not be good for the store and is not a team player or a good fit and her name starts with a T I believe, an older lady with shorter grey hair and she’s a bigger lady … a little heavy, However I’ve witnessed her talking loudly inappropriately ( as far as I’m concerned), complaining about things that I feel shouldn’t be discussed in front of customers and especially not with them and doesn’t support the community and was threatening members of the Moose Lodge which is across the street! I know I’m nobody of importance but I do spend a lot of money weekly at the two Dollar Generals and I’m giving my personal honest rating in its entirety!! I spent over 40 years working with the public and I personally feel I’m qualified to give a true rating! All in all I love your store, your product, the prices, the availability of your inventory, your employees and how they all make me feel welcome, and go out of there way to help me!! Thank you for both of these amazing stores within my community!!.Ninny/MimiVersion: 15.5.9

Love the coupons when it works!It hasn’t been very consistent since the first launch of this App. I have missed out on tons of coupons due to the register crashing while it’s trying to go through my coupons to take off. And half the time it doesn’t even take them off. I’m constantly having to go over my receipt right when the cashier hands it to me a I always have items scanning as wrong prices and I’m always over charged. I keep hoping this will get better but it hasn’t. I make sure all my coupons are downloaded at least a day before I use them so that’s not the reason for it. Just very aggravated and I was hoping the system would be fixed by now as there’s been more than ample time to do so. This happens to me in every single different dollar general store I’ve been in and all of the the cashiers express their frustrations about the register. I will continue to use these coupon and keeping watching my receipts even though I shouldn’t have to. I just feel like I’m getting ripped off constantly..I. was. scammedVersion: 7.7.8

Please work on this app!!!!The advantage you have from your competition Family Dollar, is that we are able to add things to our cart and see what we are paying. For those of us who coupon and plan our trips ahead of time this is a big advantage because we know what to expect. The problem is when you literally scan all your items in store and you can see what your suppose to pay in the app and then you make it to the register and it is something completely different!! Sometimes the app allows you to use coupons together and when u make it to the register it turns out you can’t use them together!! It’s really frustrating to expect one thing and the outcome is another. I take my time to plan my trips and I like to know what I’m expecting to spend so it doesn’t help when I make it to the register and my total does not match my total in my app. A few cents is fine no big deal! But today I went with my cart planned out and when I made it to the register I ended being charged $10 over what my app said!! We coupon for a reason because I’m this economy every dollar counts! So it’s upsetting that we never know if our in store purchase is going to match our app cart. Please please please fix this!!.PatmontoyaVersion: 15.8.17

UghWhy is it we need to reset our password when you updated this account? Why is it we just can’t enter a phone number and get into it?! Furthermore can’t you make it to where you can scan an item to see if it matches the coupons on your app?....many times I have bought the item and it won’t or didn’t take the coupon off because item didn’t match!!!! Really need to work on this app because dollar general is my goto spot but am beginning to think I need to goto family dollar because their app is so much better and I never get a please try again when I am looking at their coupons would also be nice if you could make it to where we can remove a coupon that we accidentally clipped!!! Just tired of recovering my account because you updated it, my husband can’t even get into his account because the email he had got compromised and it won’t even let him into his account so he’s down his app because he had to relog into it and since he don’t have that email anymore he can’t use his app or the coupons he wants thanks!!.Valente2luvVersion: 4.4.0

Bummed out!I really love to shop at DG....I do not love dealing with this app. It has been literally one of the biggest pain in the butts. So much so that I am taking the time to write this review. Uugghhh It will ask me to randomly log back in which I have no problem with. The problem comes when I get a ’General Server Error’ after I enter my (correct) information. So then I go ahead n try to reset my password n get the same message. I cannot get the app to open when I'm standing right in the middle of a DG. Tells me no internet connection. That is on Wifi or LTE. Ohhhh...and 4G n pretty sure 3G. Getting my frustration here? The employees at my local store are excellent with their customer service. They really are. Fairly confident tho that not one of them know much about nor give two rips about the app. Currently I do not have a vehicle and my DG is within walking distance, which is awesome. I want to be able to continue business with the company but this app is on my nerves and could become a deal breaker for me. Thank you.Tuti0708Version: 7.1.2

Love the app, but…I love the DG app and tell everyone about it! I even show others how to download it and use it; they are thrilled! But, I have had a problem with the employees starting to ring me up before I even get to the register to put my phone number in the system. I just came from purchasing items from there and looking at my receipt I see that I didn’t save what I thought I was because I didn’t get to put my phone # in. This exact thing happened the other day as well and when I ask them about putting the # in, they are completely blank and say they don’t know how the app works. I don’t want to have to go back to the store in the pouring rain to get this fixed, but I took the time to shop the sales and even scan items to make sure of what I was spending because money is so tight for us. I will know to interrupt them before they get started now, but they were just trying to be fast and efficient. It’s frustrating that the staff aren’t more aware of how the app works..TreyBeaVersion: 12.9.2

No waiting in line!!!Ok so I go in the store and this line is wrapped around a corner. I only needed a few things but normally I wouldn’t want to wait. Not when I could just run to Walmart and hit the self checkout real quick. But I don’t really wanna deal with alllll those people either. I remember I downloaded the app but had never even opened it . Thought it was more catered to couponers. it walked me through the process and boom, I started scanning my items. Took maybe 5-Minutes to setup and scan my items. Everyone is standing there looking annoyed and ready to go. I bypassed THEM ALL, as I had already paid in the app and only needed to stop at the kiosk!!! I AM IN LOOOOOOVE WITH THIS APP!!!! Aside from the line skipping , it automatically took money off items that had coupons. And there is no minimum purchase like the Walmart service, which makes u spend 30 bucks to buy groceries/household items to get free pick up service. If I only need a few things that service makes no sense to use. Great app dollar General!! I am really impressed..My nem is jefVersion: 6.0.16

Great tool!Update: Issue stated before has been fixed. Very happy with app, only issue now is the terrible wifi service in the store. Please make it better. Thanks! I love this app! You are able to scan items in store and check prices, you can see what coupons (if any) attach to the product in question and you can create a shopping trip list in the app for your next trip! The only problem I have with the app (that I’ve had for months) is that I am not able to set my store as “my store” in the app. The app gives me options on what stores are available but it doesn’t show the store that’s closest to me. I’ve logged in and out and still no change. This becomes troublesome when I need to check prices on items and have to guess if that’s the correct price for my specific store. I’ve emailed support on the app and just received a generic email and never heard back from anyone. Can you look into this and please let me know what’s going on? Otherwise, I’m very happy with Dollar General and the app and will continue shopping there..Meli_beeVersion: 12.5.20

Does each DG store make there own hours of operation?The one on Constitution Hwy in Unionville, Va does. NOW, there hours are currently posted as open everyday Monday thru Sunday from 9:00 a.m. to 6:00 p.m. That causes them to lose a lot of business. People are always pulling in, seeing them closed and leaving, going somewhere else. You think those people are going to come back if they start opening later again? No! They are going to stay with the retailer they’ve been going to, that has been dependable and reliable and hasn’t made them waste their time, gas and effort on so many occassions just to see a sign on the door that says “CLOSED”. Does DG hold job fairs for hiring at some of their main stores, where people can actually come and talk to some of the managers about the stores, jobs, benefits and advancement and the managers can meet the applicants? Which if you’ve been a manager for a period of time, you can pretty much weed thru who you are going to have left at the end..DGfavoriteVersion: 12.4.28

Mrs BolzI visited the store located at 1000 City Ave Moore , OklahomaThe lady’s name that was great was Rachel I believe she was a manager there was another lady that was a much older her name was Tina I was there on Halloween night which was in a Saturday when I always go shopping at Dollar General for my Dollar General coupons on the app I end up getting screwed out of both of my five dollar coupons of five dollars off on $25 more because of this elderly lady named Tina kept trying to walk all over somebody rushing somebody I purchased Almost $100worth of merchandise and she’s very rude person too me i’ve been in the store since 9 o’clock approximately it was 10 o’clock I was checking outAnd of course I was closing time and all she could do is worry about rushing somebody at out the door and She didn’t wan to let me habe my digital coupons she didn’t want to let me put my digital number in there I am very upset about this I’ve never met such a rude person like that In all my life almost she needs to retire apparently because she’s not a good asset Dollar General.LittleRock 48Version: 7.7.8

Love your App , products, prices & many locations HOWEVER some of your employees so much!I spend my hard earned money more than once or twice a week as I do not like that WM store. I purchase everything from food to pet supplies in my local DG! The app was a nightmare where I live & it never worked until recently it just got better! I shop on it @ home & go through the digital coupons & pick ALL I might be interested in before I ever go shopping. Works awesome! Saves me a lot of $$, well it does when the cashier is efficient , friendly, organized ,trained properly & take pride in their job & appearance. Which brings me to my recent experience where I spent the $126. The cashiers as in BOTH of them were very unapproachable & dressed very inappropriate. She didn’t let me put in my # for my coupon discount & she had in daisy dukes & it wasn’t anything anyone needs to see. Some of the workers in a lot of their stores all over Osage,Tulsa & Wagoner counties need some training!.Mamasgirl!Version: 8.4.2

Deleted AppI have had to completely delete my DG app because it will not open up for me. I have tried multiple times over the last probably month to open it so I could use digital coupons. But it kept telling me something had gone wrong and for me to retry. I’m just tired of it not working. I go to DG all of the time because it is so close to where I live. Also when it was working and I'd go on Saturday to buy my cleaning supplies DG has the WiFi cut off in all of their stores so customers can't use it. For me to use my coupons or my list if I was at the back of the store getting something I'd have to run back up front to the door to get my list to come back up. One Saturday there were 3 of us customers running back and forth. DG makes enough money to share WiFi with its customers. And they also make enough money to pay to have more than one employee in the store at a time!!!!!!.Keep RetryingVersion: 15.8.17

One of the best grocery apps out thereI love this app so much. Every trip I make to DG, I open up the app and go to coupon section right away to see if what I am shopping for, is on sale. I tell most people I know that they really could save money by shopping here and that they need to load the app. Some of the best deals DG offers are; laundry detergent, fabric softener, dryer sheets, pet food and accessories, toilet paper, cleaners, and their seasonal items. Of course, the food & snacks beat all the other chain grocery stores. Also, every Saturday, they offer the $5 off coupon if you spend $30. Seriously, if you plan your grocery outings and holiday shopping, wait until Saturday and you essentially get $5 off your $30 purchase. Does Walmart or Target ever do that for us consumers? No! This is a great app and DG is always my go-to store for quick shopping and I don’t have to walk a 1/4 or 1/3 mile to get through the front door. Thank you Dollar General for truly being a “people’s grocery store”..Annie6381Version: 7.19.0

Bad businessDG is one of my favorite stores, unfortunately I’m not wasting another $1 there until your systems are fixed at the registers. I’ve spent a lot of time clipping coupons, buying items I don’t necessarily need or sometimes new things I’d like to try only to get to the registers and not have them work. The employees could care less and just say yeah…that happens to everyone. Last weekend I had about $40 worth of coupons clipped and the only one that came off was the $5 DG one and furthermore I couldn’t even pull the app up in your store hit when I got to FAMILY DOLLAR it pulled up just fine there, just not in your store when I needed it. Bad bad business. I’ve even tried different locations and have the same issues at them as well as have talked to friends and family and heard the same. You’re going to lose a lot of business if it continues. I know I’m done..Dianelange67Version: 12.5.20

Money saving laundry detergentFirst. … No more laundry detergent bills!!! The cost of having to use double amount of Tide and the additives and the stun sprays-sticks-gels-liquids, believe me I’ve tried everything. Til I found online recipe for using dish soap instead. For a super, extra greasy dirty load of my husband’s jeans; I used about 2 tablespoons of Dollar general’s true living ultra hand soap dish washing liquid. The bottle says tough on grease and man do they mean it! I was in shock when I inspected the jeans after the wash. I wish I had taken pics. Wow. So for a regular full load of laundry i just use a tablespoon and my clothes have been coming out great for about a month now. This is fist time I’ve tried on my husbands clothes cause they are so bad with dirt and grease. I’m so happy to be saving all that money cause 2 cups full to do his clothes is expensive and then there was the rest of house so we were buying Tide every 2-3 wks..Klw01281969Version: 12.9.2

Customer serviceDollar General where I am located has the best customer service. Plus, the store is always very clean and tidy. I can find what I’m looking for quickly. I’d really like to see Dollar General add an old fashioned coffee shop Or soda fountain. Where I live the men wait in the car while the ladies go in a shop! I bet Dollar General would increase sales just by having a place for the men to sit and visit and drink a cup of coffee. I’d also like to see Dollar General change the logo and the look of the store front. Again, where I live the grocery store is a little bit of a drive so the Dollar General is where most go for a quick stop for bread, milk, and eggs! Dollar General could be better than a Buckee’s if they were to revamp the entire brand. Whether they rebrand or not I’ll still shop local especially since the staff at the store are so helpful and friendly..Deb GLVersion: 15.14.31

My favorites!I’ve been shopping DG for many years now! We have 3 in our vicinity now. The best things are convenience, usually decent, competitive pricing and great selections. I sometimes even compare DG to mini HOMEGOODS stores for decor items! The bad, sad thing is having good workers who actually like their jobs, DO their jobs and know HOW to work these days. The newer DG at Rockbridge, Ohio has the best employees I’ve found thus far, merchandise is put out asap, they are personable, and seem to know their jobs well, except for an occasional new hire. The other DG, near Save a Lot in Logan, Ohio is my other preferred in our area, the male Manager there does good trying to keep up with stocking as well as register and being personable. I hope DG offers incentives to prospective employees as well as present ones to maintain them working for DG, it’s hard to find great employees in this crazy world these days!!.CrappyApp!!Version: 12.6.15

It’s not terrible, but not super good. Would recommend thoIt’s definitely a huge help. I have a store right near my house (within good walking distance) and I like to walk there with my friends sometimes to get snacks or even just by myself. I recently found this app not too long ago because I was on a budget and wanted to see how much everything costs without going in and not having a plan on what to get. I discovered the “list” part and it was such a huge help. I got to see how much everything was and I spent even below my budget because of the discounts too! It’s definitely a game changer now that I’ve discovered this. The only problem however, is that the DG that’s near my house, has terrible connection, because of that, I can’t look at the list. When I went recently, the app didn’t show anything and I got really stressed out about it. But, still a good app. Especially if you go there regularly. :).Ka___n85Version: 15.10.29

Idiotic regression that deserves no starsI have been a loyal Dollar General customer for years and have had no problem using the app which I installed on my iPhone when it first came out. Tonight I was going to go shopping at dollar general and when I went to open my app it was completely different and I have now tried to sign in for 3 1/2 hours with no success whatsoever. It kept telling me to reset my password and I go to my mail and reset the password and then when I go to sign back in the login it said to reset my password again and again and again to no avail. You have just lost a very loyal customer that spent hundreds of dollars a month at your store but I am deleting the app tonight and I’m now going to be at Family Dollar shopper. You obviously have a bunch of retards revamping what was a perfectly good system for no reason..TRAWLERGIRLVersion: 5.0.23

A Note to Consider:There is absolutely no employee or “sales associates” that have control over the app functions. Just for clarification, that all depends on internet connection, service provider, availability, concentration, and also but not limited to, intoxication of the individual user and/or owner of said “cell phone” or “smartphone”. Fellow employees have zero impact on how /if /maybe / should only really have the “grey box at the bottom right hand touch screen” is most polite and courteous this Holiday Season. Remember to download Your coupons prior, or whenever convenient, to then use them when the tags have *The Present Day Listed* at the bottom. If not listed under said item/product, then it is time ask a Sales Associate. Shopping is the experience that you choose for it to be, please remember that we are tired too. Us Employees at Dollar General do Our very best to have a clean, well stocked, and rotated store, We understand, and We are people too. ~Sincerely, A Sales Associate Thank you for listening in to my TedTalk.CAJOaSSkOsSyIDVersion: 6.0.16

Inside StoreI love using the DG App to clip my coupons. However, using the App to create my shopping list and then trying to use the App to collect my items or see the coupons while inside ANY DG store is impossible! I have visited MANY DG stores and in every single location there is never reception for myself or anyone else I have spoken with about the issue. With multiple different wireless carriers there is no reception. I have asked employees at every location I have shopped at why no one gets any cellphone reception and the answer I get every time is simply vague and unacceptable...”We don’t know why, but every customer who uses the App asks the same question. None of us get cellphone reception either unless we’re at the front of the store standing in a certain spot.” Because of this issue I have to take screenshots of the coupons I have clipped and my personalized list to get everything I need. I would love to know why I have perfect reception on my cellphone right up until the moment I step into the store..~Mrs. Amanda TimbsVersion: 7.7.8

Needs workThe app is ok. If you clip a coupon you better make sure that is the one you want, cause there is no way to unclip it. You need to have it to where people can unclip a coupon that is not right this is the only app that is like this. And the way it works in the store it will take off say if you have a coupon clipped for a $1.00 off one and a $5.00 it will use the $1.00 off. And if someone else is using your phone number like say you are new and you want to use this app, someone else may already be using your number if you have a new number. What would make it better is to use Email instead of a phone number🤦🏻‍♀️. And I can never look at the weekly add paper on the app. It never loads!!!!! If you fix these problems I will change my Review. That’s why I gave 2 stars..SmackMack87Version: 5.0.29

They are SMARTOk so whomever took over the DG is a genius! He/she decided that the people who live way way way out from a WM would actually not want to travel that far to get the essentials or emergency needs for families& in the Middle of Winter for someone who absolutely HAtes snow is a blessing !! So therefore that person should be given awards! And there prices are always cheaper than Walmart, Wegmans , Tops (especially they are always way more expensive!) anyways thanks for your services ! Keep it up! Now us who live far from the cities can get the essentials that we desperately NEED for our families also without getting acousted at our local drama filled always someone getting arrested Ghetto Lakewood Walmart! We all know it! It’s why we all go to Warren ! Less drama and way nicer people by far!! Thanks again ;) honest and sincere review ;).SheeA39Version: 10.1.22

Internet in store pitsYour app is just fine but if you’re trying to complete or look anything up in the app while you’re in the store, you can forget it because y’all must be blocking something in every dollar general store because my the app will not work inside the store you have to sit in your car outside and look for what you might want and and do do that but if you want to look at something, just spur the moment inside the store and see if there’s a deal or use a deal and apply to your app you can’t without going back outside to your car and putting it in your app that is ridiculous and it’s not just one store. It is every Dollar General I have been in and when I have said something to the cashier about it, she says yes that is a problem..UseappinyourcaronlyVersion: 12.4.16

CostumerIt will be nice if you keep the same people I know is hard to get people to work however if you keep changing or moving to other store they can never get the store in order I do not mind the new system however way can you make all the registers for cash it will be easy at the same time why can people at the register show there ID at the cámara when they have to by beer or cigarettes if is not the person the alarm will go OFF and the cashier can help., I can assure it will help, if you try to put to many things in a store people get confused and they will go to other stores a Dollar Store is for the necessary things not for all your needs please it will make it simple easy and you will sale more that’s my opinion thank you., God blessed the USA.God blessed the USA🇺🇸Version: 11.3.9

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Dollar General-Digital Coupons Negative Reviews

Meh 😑I love the Dollar General App for what it is. The design has a nice flow and it’s very easy to find exactly what your looking for. The reason I rated it 2 ⭐️ is because of one major issue. I get text messages daily about saving money by using the app. Yet when I get to my local Dollar General and checkout; I never see those savings. I went a few days ago and applied all sorts of digital coupons to use at checkout. I enter my phone number at checkout to apply these savings. The machine says phone number accepted please wait while we download your offers. The total comes up and a puzzled look comes over my face. I proceed to pay anyway and look at my receipt 🧾. None of the coupons I saved within the app has been applied. I say something to the salesperson and even show them the coupons I clipped. I get told that there must be an issue with their system. So what good is an app that supposed to give you savings if it never applies those savings. Not to mention half the time your at the checkout; the cashier doesn’t give you enough time to even enter your number so you miss out on any savings that may or may not be applied. And before a reply is made to me. The machines at the Dollar Generals where I live; if you don’t enter your number before they start ringing items up; then that screen goes away and you have no way to enter it. The mobile app is tied to my cellphone number yet it just does not work! Only coupon I can use is physical coupons and even with those you have difficulty. 9 times out of 10 the cashier has to manually take off what the coupon is for..RealReview4gamersVersion: 12.6.15

Can’t open digital coupons!***Update*** I’ve called the app customer service 5 times, deleted and re-downloaded 7 times, and filled out the form I received via email 3 times. I have never heard back from anyone after filling out the form to be able to delete my account so that I can try opening a new one. I cannot access the coupons online or via the app, and every time I call customer service, I’m told that this is an ongoing problem and that they are working to fix it. I’m given the same steps to try and troubleshoot the problem myself, each time to no avail. I’ve reset my password, tried multiple platforms, and tried to get them to delete my account (which, again, I’ve yet to hear back from the form I filled out, the emails I’ve sent, and the multiple times I’ve called). I don’t know why this app has so many problems, but it’d be great if you all could get in touch with those of us experiencing problems!! I downloaded the app and every time I try to open up the digital coupons to clip them, I get a “Error! An error occurred please try again later.” message! It’s been like that for several weeks and when I try to call customer service, they offered me no solutions except to “keep trying”. Three weeks and I’m still unable to open the digital coupons. I’ve deleted the app, tried to make a new profile from a different email (which won’t work because you recognize my cell number which I would need to use for the digital coupons), but nothing is working! Someone needs to figure this out!.Jeanelle from VirginiaVersion: 6.0.16

FrustratedI purchased items from the DG in Montandon, PA a few weeks ago, one item was ice cream. When I got home I opened the ice cream and scooped some out and took a bite and it tasted sandy and freezer burnt. I returned it to the store, cost almost $5.00, the manager was unpleasant and he told me it got that way because when it’s taken from their freezer to my freezer ice cream will crystallize, I said I’m five miles from store! He then said he couldn’t give me my money back because I had opened it, I said yes how would I know anything if I didn’t open it. He then said he couldn’t return my money because I ate some, I said yes then again how would I have known it wasn’t any good. He then told me I should have checked it prior to buying it, I said so what you’re telling me I should have opened it in the store? He said I’m not refunding your money, I said fine and pushed the container toward him and told him to keep it. After all this on my way out the door he said, you should have checked the expiration date! I turned and said so now you’re telling me it was an expired item you kept on the shelf! And I left! Be aware people, with the cost of food these days this store is inconsiderate of that fact and also they keep expired items on the shelf, yes I should have checked that also, my mistake but one mistake I won’t make again and that’s buying food from a store who doesn’t back their products and I definitely will let other people know. I will pay a little more from Giant or Weis Markets for better quality food..No buying ICVersion: 9.0.26

The new update is garbagePeople have been relentlessly asking for a “clip all” button for your digital coupons. Evidently complaining in the store surveys does nothing so maybe here will work. The new update is slow and glitchy and has made clipping EVEN FREAKING SLOWER and still doesn’t have a clip all button. Trash. Family Dollar is run way better. Right now it says that I have $6 in coupons to clip. However, when I go to clip, it shows none. It loads slow, it constantly glitches out and says try again later. It’s awful and I’m considering taking my business elsewhere where the digital coupons actually work. Like Family Dollar. The entire company is becoming garbage. They don’t respond to complaint emails. They don’t respond to complaints sent through the surveys on the receipts. They don’t respond to the “contact us” on their website, and they don’t respond to phone calls to corporate. This app sent me 36 NOTIFICATIONS IN 20 MINUTES all saying the same thing. I had to file criminal harassment charges on one of their store manager’s because of an incident in one of their stores and STILL no district manager or anyone from corporate will contact me. And yes, I would like to clip all the coupons available because sometimes there are coupons that I didn’t know were there and I get a surprise at the register with an extra coupon discount. Everyone I know with the app, clips all. However, even a clip all for each category would be better than nothing..BeezusMcgeezusVersion: 4.3.7

Coupons don’t always workHow about instead of adding games to the app, you focus on making sure what’s already there actually works. The app is so slow, and I often have to close and re-open it to get anything to load. And then! I go to the store and buy my items, and the coupons I clipped don’t even work. This happens to me at least once a month. And NO, it’s not because I bought the wrong size of an item, I’m very careful when using these coupons. They just don’t load in-store. I’ve started driving the extra distance to Family Dollar because their deals actually work (and their store is cleaner, and they actually have what I want in stock, and their employees aren’t outside on a smoke break 24/7, and they don’t close down the store any time they get a large shipment, and I can walk through the aisles without having to move boxes and ladders). Listen, I know it’s not the app’s fault that all our local DG’s are trashy, but it is frustrating that the company doesn’t seem to have their priorities straight. I’ve called the customer experience line multiple times, I’ve submitted online complaints, I even talked to a “regional director” once, and nothing ever changes. My friend who uses a wheelchair can’t even shop at our local DG anymore because he can’t get through all the boxes. Trash..Why am I addicted?Version: 12.2.6

FrustratedThe Dollar General out is one of the slowest app to clip coupons for every time you open The app or set a coupon the logo in the middle just keep swirling around and around and around and then it jumps back of the top a lot but one of my biggest complaint is there needs to be a different way to login at the store to use your coupons twice now I’ve been sitting at home and got a text of my receiptFrom two totally different dollar general stores in two different cities meaning someone keyed in my phone number to use my coupons that is very frustrating even if someone in at the wrong phone number by mistake they still usd my coupons. There should be someway to scan the app from the individuals phone or enter an email address or after you enter the phone number there should be a three or four digit pin to follow that way no one can keep your phone rnumber in but mistake I’ve actually had a couple of people that know me use my phone Number and then the tournament told me they did itBecause they didn’t have the app downloaded, they had to get a different phone their phone crashed they can’t see the screen or something it was always something and there just needs to be a way to prevent that..EllenrafterVersion: 7.14.3

FrustratedI have been loving this App u til recently. It was super easy to use and linked coupons to products it matched to. Showed my totals and discounts and amount I could expect to pay very clearly. It showed me if the coupons applied or if I haven’t quite met the requirement that there were deals available. However, the last month or so my coupons wouldn’t apply even though I had them clipped and met all the requirements. Costing me a lot more money than I expected to pay. I wasn’t getting cash back because the App wasn’t recognizing my purchase even though all other coupons came off using my phone number. Because of this and Ibotta being linked I wouldn’t get my Ibotta cash back either. Then this past Sunday the coupons wont load on the App at all. I cant see any of them. It just tells me Error and please try again. For days now! Ive uninstalled the App. Reinstalled. Logged in and out multiple times and its still not working. Ended up having to call customer service to delete my account. Had to wait 48hrs to set up a new one. Waiter and extra day. Was able to use the App for a day. Didn’t even make a shopping trip and it’s giving me the error message again. Im so done with the App and with Dollar General. I’ll do my shopping elsewhere from now on..Mmsauer11Version: 12.9.2

4 year employee here, my experienceI have been an employee at dg for the past 4 years, have been a key holder for 2. I myself never used and recently deleted the app (first manager convinced me to download it, never touched it after) . The reason being is every time a customer wants to use coupons with their number, either A: the coupons don’t apply to their number in the app, or B: the coupons do apply to their number, they have all the correct items and on the correct dates, but they don’t get the discount anyways for reasons unknown. It sometimes works, but saying it’s a 50/50 chance would be too generous. So many customers would stop shopping at the stores I work at if I and the other key holders didn’t have the ability to manually change the price to what it should be after “coupons”. This isn’t even mentioning the “clearance” sales that sometimes happen in stores that, just like the mythical “digital coupons” don’t actually apply. It’s malicious of dg to promise these deals and discounts, and lie about them even when all conditions for them are met. dg as a “company” needs to spend more of their money fixing whatever issue is causing this, instead of burning said money to build more and more understaffed stores on every street corner..Gamer659Version: 12.9.1

Antiquated computer systemMy receipt is wrong almost every Saturday. The digital coupons don’t always come up and there is no way to get the discount since there is no paper coupon. The system rarely puts on my $5 off because of the app, but it can be added from paper. Sometimes the ads shows a particular item but when you buy it, that item was not covered. Specifically Scott toilet paper. The coupon picture shows regular Scott and so does the circular but only the Scott comfort plus gets the coupon. It is deceitful and you can’t tell until you go home and decipher your receipt to see what you were cheated out of. Sometimes when you show the mistake to the cashier they have a hard time adjusting the cost because the computer program so so hard to use. It is rediculous the way that the coupons and $5 off is taken off your receipt. It is purposely confusing so that you don’t know if you got all your discounts until you go home and decipher. I am getting tired of doing that. Just be honest and make it easy to get the discount or do not offer it. Thanks for reading this. Please take it into consideration in future changes made to the program..Kbp36541Version: 12.6.26

Icons to small and sidewalk issuesLove the app, with that being said, it would be fantastic if the little icons were bigger to clip the coupons. I hate to tap the check mark and then the product flops up. I don’t need to look at the product, I’m just interested in clipping the coupon. My next issue is, the DG located in Bean Station, TN. The sidewalk is almost impossible to pull or try to drag your buggy across. It’s like pushing a biggie straight into gravels. The drinks in the buggy are shook to death, eggs get broken. This is a shameful disgrace. The older generation should not have to worry about carrying their merchandise in multiple arm loads to their car. But not only the older generation it should be for all who shop everyone should be able to push a buggy right up to the car door. I am sure everyone would greatly appreciate it if there could be a new layer of concrete put down. The sad thing is that it was never fixed correctly when the location was built and no one has ever taken time out to fix it for the customers spending their hard earned money there..Mamaw LissyVersion: 15.11.75

DG AppThis is a difficult app to use and shouldn't take so much time & energy to take advantage of the coupons. Sometimes you follow the directions and it doesn't take off the coupon amount. I had to enter my phone number at check out twice before it took off the coupon amount on one coupon but it wouldn't take off for the second coupon. Your system said the store was out of stock for M&M's but I found them & it wouldn't accept the coupon. I don't know if that was the problem or not. I also told the cashier I had never used your app for coupons and wasn't sure how they worked I she was EXTREMELY rude and discourteous to me, was laughing and giggling stating she didn't know what more she could do to help me. She told me the $2 coupon had posted to my order and when I got my receipt it was not. Then she told me she would refund me the $2 but I had to get back in line behind several customers. So far I have only been able to get the app to work once, we'll see if it works today. If not, I probably will stop shopping there altogether..TMFowlerVersion: 12.6.26

JUNKCan’t even open app!!! Just keeps saying “something went wrong try again” so darn annoying!!! I shop here so often and there’s so many now everywhere you go however I am so disappointed in this app that I will be shopping at family dollar!! Downloaded their app & works perfect 1st try!!! Thankfully there’s a family dollar right across the street from DG because it’s not inconveniencing me at all. After reading reviews it’s sad to see how many customers DG is losing over this app & the coupons not working, you’d think they’d just fix the problem and save customers. Being such a huge franchise must be why they don’t care because literally these problems have been an issue for years now and still not fixed. It’s really a shame though, but family dollar will surely be thankful that DG doesn’t care because they’re gaining all the business because of it! Don’t download, waste of time. Save yourself the headache and time by getting FD app instead because I’ve uninstalled & reinstalled several times with absolutely no luck what so ever!! Another unsatisfied customer to add to the review list!! Way to go DG!!! Hmmmm unbelievable they don’t care!.ALarsen22Version: 6.0.13

ScammedI bought a spendwell card from my dollar store. I deposited money on it. Little did I know until I couldn’t use my money that this was a scam. I cannot believe Dollar General is allowing this to go on. And they can’t say they don’t know because you can read thousands of reviews of everyone getting scammed by this card company. But they continue to sell them. It’s pretty obvious they must be behind the scam. I’ll never step foot in another dollar store again. I know they could care less, but how could you allow this to happen to your paying customers? And some of these reviews go back years and there’s not one good one that I found yet. The same thing happens over and over to each person that buys one of these cards. And Jowler general sets back and let’s it happen. Don’t u greedy people have enough money instead of trying to take it from the people that I only have 25 or $30 to put on the card. To be able to pay a bill or something and come to find out its never going to happen. This is what happens when big corporations get greedy.. They steal from the poor..TtnnvvoolVersion: 12.6.26

Bed serviceToday I went to dollar general on w main st in Stockbridge, to pick up some Easter items. Whatever little items they had, I picked up few, and I went to pay for it. When the cashier scanned last two 2 bags of peanut butter chocolates, I ask if she can please cancel those 2 bags, since I didn’t realize they were peanut butter. She said she cant! I asked her why not? She said the only person that can do that is the manager. I asked for manager. She said I don’t know where she is at. She tried 4-5 times by yelling her name from the register. I asked if she can page her. She said she can’t because pager is in her own pocket. I left all of the items and walked out of the store telling her that I’m going somewhere else. Unless I have to, i will never go back to that store again. And if someone can explain to me, why, such a small town of Stockbridge need 2 (two) Dollar General stores? We need a miniature quality store, where we can actually buy milk or eggs, (shoes and shirts)when we need it, since most of the time, they are out of basic supplies and cost more then Meijer or Walmart..IvankaKSVersion: 12.9.2

Major issuesSince the release of cart calculator I can no longer use the app unless I am in a store. When I try to open it it gives me a black screen for 2-3 mins and then closes itself. I have to completely restart my phone one in the store and hope the app will then load. Need to train employees and functions and such on how to help customers when they have issues with a certain coupon or the app entirely. Also you should clarify better on sizes/scents better on the app. Need to put a prompt on the main screen when a user first sets up their account that they can only use the coupon 1 time. There is still a major misconception by most customers that they can continue to use the coupon as much as they want until it expires. I think you should also give the stores NEW software in order to serve customers better, if the operating systems weren’t from the 90’s maybe customers would have an easier experience at checkout. But when registers freeze and malfunction it’s frustrating as a customer to wait for the issue to resolve..Really924Version: 7.1.2

Up rite disrespectfulI recently visited your store in Mexia, Texas and shopped off your add and used you App to coupon. I get checked out and I noticed my coupons didn’t show up and none of my items had any discount except my toilet paper! So the manager was then called and I told her what was going on and she then stated that the sale was wrong even in the paper ad that was labeled 4/27 for today! She then went and pulled all the ads off the rack, I asked if she was going to price match my items to what the ad stated she replied she was unable to do so because the company didn’t allow it and the ads were incorrect. I shop here maybe 2-3 times a week!! So maybe your staff can use a little more customer service and know the difference on how to be a great manager! I’ve worked as a Manager for over 16 years and never would I have an angry customer over a sale or a coupon. Store just looks a mess, items are in the incorrect spot all over the store! Y’all can’t keep or hire good staff! I’m kinda feed up with dealing with y’all and giving y’all my 💴 money..Dondo😁Version: 12.10.4

HORRIBLE & CONFUSINGIf I could give this app, a zero, I would! Last week, my daughter tried to use the app and got frustrated and paid for Price. I downloaded the app and saw why she was frustrated. For one, if you add a coupon, you can’t delete it. It makes it a little bit confusing if you had a better deal, although I know it automatically applies the best deal. Secondly, I tried at three Dollar general’s on two different days to use coupons. For whatever reason, it would not register the coupon when I put in my phone number. Finally, a female sales associate (the males had NO clue) noticed that I had put items in my list. She removed them from my list and suddenly the coupon worked!!!! Most of the associates don’t know how to work the app. This should not be a confusing process for the customer! The purpose is for customers to actually use the app for coupons. Also, there are way too many coupons on the app. Maybe there should be some sort of a category system or a better way of organizing them..901 RaisedVersion: 15.13.33

Local ShopperWhile shopping at the local Dollar General store yesterday I moved a cart from the end cap to see if I wanted to buy any of the items and your employee walked over and said we can’t have this cart pushed out like this and shoved it back never noticing if my hand, foot or any other body part was in the way of the cart. I did not appreciate this sort of attitude. In fact the previous time I was in the store to buy a greeting card I practically had to climb over 2 carts to get where I wanted to go and actually tripped and almost fell. Our local store probably is very productive but it offers very little in aesthetics and convenience. It is always very “trashy” and isles stacked up. Very unkempt! This should not be the case. Other stores In nearby areas are always neat and attractive and clean. I cannot say this about our local store here in Greers Ferry. I am over 80 yrs old and have mobility problems and love to shop at Dollar General but this store is becoming a challenge that I am uncomfortable with. My personal opinion is a lacking in managers who care. Thanks for listening to my complaints..AR Bird WatcherVersion: 5.0.29

Half of them did not workWhen I went to the Dollar General store number 0462 not only were they very rude and would not honor the digital coupons. I had an $8. $5 and three dollar coupon that did not work. The person there would not honor them even though I showed her everything that I purchased and rang up all my coupon items separately and then I went onto purchase another $40 so I spent $100 in the store and I should’ve saved more than the $12 that showed on my receipt very upset then when I went in after one of my bags was broken. She was bad, talking me to the next customer in line horrible experience. Family Dollar has the same coupons and their customer service is great. I’m sure you guys are affiliated with them so it doesn’t matter where I take my business. I’m about to go in and return all this stuff. It’s sad make the customer come back and speak to the manager because there is no manager or system manager here to help me..Lovemydice14Version: 15.8.17

Coupon failedSaturday $5 off when spending over $25. Was at local DG Saturday at 7:30pm. Spent $27 even added item to go up to $29 when I thought maybe bottle deposit was stopping it but it still did not take off the $5 clipped coupon. $27 was the total after other coupons were taken off. It took off the 20% off Mountain Dew 24 pack $2.19 and $1.25 snuggles cpn but the $5.00 off was not allowed. Store clerk could not over ride saying it was an app issue. Ended up removing items because only brought $25 and just paid without getting the $5.00 off. I read terms of the $5.00 off cpn and there was nothing purchased that should have stopped it from working. Probably didn’t work because of the 20% off cpn but that does NOT go against the terms stated in $5 off coupon. If it does, the terms should be changed to explain that. This is the 2nd Saturday that the Saturday cpn has not worked for me in the past month. Might have happened more because I wasn’t paying close attention before. I’m definitely looking more closely now..Bluejay20222Version: 15.0.34

App NEVER worksThe app seems to continuously have issues. It does not make any sense to me, how a multi-billion dollar company can have an app that is always experiencing issues. Either the app won’t let you login. Or when it finally does let you login, it immediately logged you out. Or whenever you’re in store, the app does not work. It’s almost like this is intentional. It doesn’t seem to make sense to me, how, as soon as you immediately step outside of a Dollar General store, the app seems to work again - If you’re able to log in that is. Assuming that it is mostly lower income consumer shopping at dollar general, the continuous issues almost seems intentional to keep us from saving money. I don’t understand why post all those sales tags across the store knowing that your app is difficult to log into. The Family Dollar app, which usually runs similar ads, never seem to have these issues so I don’t understand why it is always an issue with DG. This makes the entire shopping experience horrible..On Straw w. Apple WatchVersion: 12.4.16

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