IHOP Customer Service

IHOP Positive Reviews

Easy App ordering Finally!We had months of trying to order with the app and always getting an error message and not able to place an online order through the app or from the website. We googled the error and found out that everybody else had trouble with online ordering when it came to checking out. Needless to say we just cook breakfast at home every time which I prefer. Today my husband said hey let’s go to IHOP, I didn’t feel like being out amongst others still during this time of Covid so I thought I’d try the app again. Looks like it’s finally been addressed and ordering this morning was a breeze!.Rondie36Version: 3.33.0

Needs improvementMy husband is a developer for a national company, and for that reason I’ve become more familiar with how apps SHOULD work. This app needs improvement and it seems rather obvious someone wanted it released before it was ready, before it had been properly tested, and before all necessary information was included. My personal ‘gripe’ is that I have an iPhone X and the final order check out screen has the exit box at the far top left corner, above where it ought be, so it’s impossible to use. In order to re-enter the app, I have to hard close it and reopen it to reset the screen. This should not be necessary, as it seems to indicate the developer unnecessarily messed with the size coding for the iPhone X template provided by Apple. In this day and age, where everyone is used to apps working nearly flawlessly, I give IHOP props for finally entering the tech world, but thumbs down for execution. Someone doesn’t quite know what they’re doing here, and is not taking notes from other higher functioning apps. Get a new developer or kick this one in the pants and tell them to get it right. If a novice can see the issues here... I worry that someone more seasoned has missed these things and still chose to roll it out..ShanHrachVersion: 2.0.2

Location change needs adjustmentThe app has come a long way the past few years and I like the addition of the pancake rewards and how it feels similar to a crypto app. It’s a few years ahead of other companies now and definitely moving in the right direction. One hangup I have though is we have 3 IHOP locations around us and I change the one I order at depending on whatever else I have to get/do at the time. Right now the app asks you which IHOP location you want to order from, then when you start your order, shows you previous orders you can reorder. The only problem is, unless you force it to change the pickup location back, it will order from the same location as that previous order. Either ask if we want to reorder a previous order first, or don’t overwrite the location selection from the previous menu. It forced me to chose between losing an hour driving to another location for a hour old food or wasting $45 and leave it there..Sara-e fort hoodVersion: 4.7.0

Good App, Could be great with some improvementsI really like the idea of being able to place my pickup order through the app. When we call our order in, they can never hear us well on the phone and our order ALWAYS ends up being wrong when we arrive. With the app at least it’s put in plain writing with less room for error if they read and follow it correctly. My major issue with the app is that you can’t relay special requests to the restaurant like you could in person or even over the phone. For example, I always request shelled eggs, scrambled lightly. There is nowhere in the app to specify this request. A comment or special request section might be helpful to accomplish this. The other issue that I have is that our local IHOP’s have specials that we can get if we order in person or via phone. The app doesn’t reflect that pricing, you have to pay the full price. If we are ordering menu items with no special requests, it is otherwise a really convenient app to have!.Alicea J.Version: 2.16.0

App works after all, service is weird.The app works fine. However, this is across the app and website, if you place an order there is no way to view it. It will look like you have not placed it, it won’t appear in transaction history, and will not show you the coins earned from the purchase until you pick up your order. That is very bad, you already took my money there should be zero need to withhold the information until I receive the food, especially when we double check to ensure everything we ordered is included as restaurants often forget something. Every other restaurant lets you see the order you just placed, some even show you the status of your order or check you into a pickup parking spot. Unexpected from a chain as large as IHOP..SakuraCCSVersion: 4.7.0

IncompleteI loaded and used this app for the 1st time yesterday. Placing the order was easy peasy. I think what’s missing is an option in settings to view your current and past orders. Upon placing the order, I received a text for the timing of my arrival and curbside delivery. The link took me to the details of my order within the app. I waited for more than 20 minutes past the ready time indicated and had to call the store to let them know I had been waiting at which point the server came right. What might be a better option is changing that text to letting the store know the customer has arrived. However trying to find that message again searching through the app was unsuccessful. Not a bad app at all. Just needs some enhancements..Can't quit playingVersion: 4.25.0

No Grits on the menuThe only issue I have is that they have grits but not on the app menu so I have to call the location and ask to add grits to my order the store manager said that I need to complain so here’s my complaint. Not all management will accommodate unless specified also there isn’t a note box so send notes of that kind of communication either. However despite my complaint Raytown IHOP on 350Hwy is the best they are patient with customers and the food is always hot and delicious keep up the amazing work and thanks for all you do in during this crazy Pandemic it’s greatly appreciated!!.Hertz AppVersion: 3.13.0

Needs workI’m an app tested I see other write they know testers and I did a 3rd grade level tests and founds bugs that would never come out an an initial release. Tested App and Mobile site in Safari iOS Some pancakes don’t let you add or double their own toppings so you can add it, ??? Kind of big deal when pancakes is the only section I tested. When checking out makes it seem as paying now is an option, it asks you but it’s telling you. Has a a fun button that does nothing. Doesn’t change the screen or tell you anything but from what I found the Pay Now button is there for decoration with no action tied to it, it already checked the fields have value or not if you don’t push it. You add payment info (4 fields) and just use the check out at the bottom and that works. But what happened the 3 times I hit the Pay Now button above that did nothing (didn’t charge my bank 3 times right?!!?) Nope it didn’t do squat. Why did I hit it 3 times first I though thumb was dry then I saw the second didn’t do anything wasn’t my thumb, 3rd well I had to 😐 for fun. Hopefully the store throws in the extra blueberry that couldn’t be ordered after all that free testing. Overseas developers you’re welcome..StavrocheVersion: 2.6.2

Almost thereA lot of things are great with this app, but two things would really make it better. 1) Some options aren’t available as selections for specific meals (e.g. sometimes seasonal pancakes don’t show up as pancake options with an omelet), and a few extra customization options would be nice (e.g. well done bacon) 2) Enhanced, modern payment options should be implemented. When adding payment information, the card number and expiration date fields don’t identify themselves as payment fields, so it doesn’t trigger the OS to suggest autocompletion of saved payment information. Also, Apple Pay, Google Pay, etc. should be auto-includes for all apps accepting payments at this point..MacappVersion: 3.10.0

App OK but needs customizations/notesApp is quick, not very buggy, intuitive, and pretty comprehensive. However, there is no place to indicate an allergy or request minor modifications that are available in restaurants. For example, a scramble or soft scramble instead of an omelette (same ingredients) or to request condiments (example, you’re staying in a hotel and don’t have any ketchup). There should be at least an order notes section so people can make minor, no-cost impact requests. It’s a waste of time for busy restaurants and customers to have to call and possibly miss the window of opportunity..Treason & CoconutsVersion: 4.9.0

Ihope IHOP reads thisThe app was super responsive, very easy to navigate. It even accepted the coupon I used for my very first order, I added my payment information and it took it without hiccup’s. I’m so used to apps not working I am immune to the long wait time, calling into the business and having to place my order when human error is just as bad, over all i love IHOP, they put a lot of effort into the meals, the look of the business it doesn’t surprise me they got the app looking amazing and easy to use. Thank you to you all, for all your hard work!.TekniviewVersion: 3.23.0

Pan coins and rewards disappearedI opened the app and like every time I do this simple act I am immediately force to update the app. After the update is completed I come back to the app to find that all of my Pan coins and rewards has been taken from my wallet. My transaction history disappeared as well and show a message that says “The data couldn’t be read because it isn’t in the correct format” I have no clue what that mean nor how to put it in the correct format. All I know is I have recently spent a lot of money with IHOP using this app for the benefit of pan coins and rewards. Is there anyway this could be corrected and compensated?.BrijaythesingerVersion: 4.24.0

Easier checking out as A Guest- Go figure…I’ve been trying to order breakfast through DoorDash and order was cancelled without explanation other than try a different location? I remembered about the ihop app but I didn’t remember my password so tried to reset it but didn’t receive a password reset in my email? This is the 2nd time in 2022 that checking out as a guest was a huge time saver, the only downside is double the cost…I’ll still rate 5 stars on checking out as a guest….Starfelan1Version: 3.34.1

Good but needs improvementI like that I can order online and it gives you all of the ordering options that the wait staff has so you can customize your food to your liking just like in the restaurant. However, you have to use the search option far more than I would like to find you food. The biggest gripe I have is with delivery, it searches your address which I can understand many delivery option apps do this but there is no space to put your apartment number not even a section for special instructions which is where I put the apartment number in other apps..Unicorn so GFUYVersion: 3.2.0

Easy Peezy ordering!I Love how the app is organized for placing a online order!! Not to throw shady BUT I am.. last time I was at the ihop in Pooler Ga, I did not like the service. Our food was wildly bad except the pancakes. AND WE LOOVE our pancakes from ihop and who could mess up a pankcake? I mean it’s ihop for crying out loud, you just can’t. Period. So this app makes it SO easy for us to make that order of pancakes and dip so we don’t have to deal w/ the extra stuff. LOVE YOUR PANCAKES IHOP and I still have Ihope in your customer service as well:’-) have a wonderful 2019 happy day, god bless.LidiakukuckaVersion: 2.6.0

Stores should be preparedThe app itself works fine for me, but I find it odd that you can’t add a tip in the check out section. Most food apps give you that option. My biggest complaint about this app has more to do with the restaurant itself. If you’re going to allow mobile orders then be prepared for them. I have ordered through this app about five times and not once has my food been ready to go at the time the app promises. I am usually in the restaurant 10 minutes waiting for my order it be bagged and brought to me. This morning they had no plastic utensils other than a spoon. Have you ever tried to spread butter on a pancake and eat it with a spoon?.SannySueVersion: 2.2.0

Payment and Ordering Big HeadacheAlthough this app has evolved over the years, there are still issues. Using the previous/recent orders only allows you to reorder using the same address. You can’t change it without starting over. Also when it comes to payment, it won’t let you place the order because the option to use a credit/debit card isn’t available. Now I’m forced to use door dash directly to order for delivery. I do have to the ease of ordering and make changes to the items is nice. The app would be great if they fix those issues..Neighborhood super heroVersion: 4.26.3

Needs improvementThe app is good ordering platform to have especially during the pandemic. However it lacks certain things that would allow it to cater to consumers needs in a more effective manner. Certain items allow for customization because there are so many particular options but some things lack this option and you cannot write a note if you want any sort of specialization on the particular item. For example an individual can ask for extra crispy bacon or an extra egg while dining in but they cannot do that on the app because there is no option to specialize..Keat09Version: 3.2.0

Needs improvementThe IHOP app is a good basic food ordering app but does have a few places where it could be improved. One place is to add in customization options other than the built in options. You could incorporate a note field where you could write in any type of customization, for example if you want real eggs as opposed to powdered eggs you normally have to ask them at IHOP to make that change but there’s no place to do that in the app. So no customization of any options that you would normally be able to make it a store can be done..PetrodonVersion: 3.34.1

Not bad for first time.Worked pretty well first time out. Would be better if used Apple Pay or Wallet for credit card instead of inputting Card info, I prefer Apple’s security to any other company. Was able to easily add and edit orders to each person’s requirements. Would be nice to have an overall comment area for any special instructions though. Wasn’t able to add a tip to the total, need to have that option unless I missed it..Mech986Version: 3.25.0

Not what I was expectingI’ve never ordered of this app and today was the day I decided to download and order. I was planning on getting the spinach and mushroom omelette, my wife wanted onion rings as a side for her sandwich. Neither one of the these items displayed. We have ordered this food multiple time at the restaurant without issue. After getting frustrated, I tried calling the restaurant to place my order, but due to the virus, they are only taking online orders. I was able to get an order placed, but I’m not happy with it. They need to update this app with a complete menu listing. It seems things are missing..Lrd_FarquadVersion: 2.21.0

Needs A Little ExtraThe app functions well, it’s responsive and never crashed on me. The issue is the lack of ability to customize. For instance I wanted the strawberries on my pancakes but not bananas. The only customization was to add them both. The issue of not being able to pay by card is the worst problem for me personally. You can do gift card but not bank. I don’t like that for curbside pickup because then my card is in the hands of a stranger while being out of my sight.. for that reason I scraped my order and wrote this review..PeppersbuddyATLVersion: 3.31.0

Limited customization of Omelette sidesApp Functionality is good but in terms of options for the omelettes which I only order every day, there is no option for me to upgrade to a Belgian waffles or French toast for the omelette. Sometimes I would like to upgrade to those and the only options I can choose from are a limited selection of pancakes. This really needs to be fixed. I’m deducting two stars for my review due to the limited availability of upgradeable sides for the Omelettes. When the functionality is added I will amend my review to 5 stars..PokerFace1188Version: 3.34.1

Decent App. Needs upgradeThis is a nice app but a few things that need to improve: -Reorders don’t change locations based on your preference changes. It’ll let you change it but still reorders from the same location you last ordered. - It doesn’t let you see your current order in the app. It confirms the order was placed but that’s it. You can’t see it again in case you need the confirmation at pickup. -When I’m playing music on my phone and open the app, it stops the music player *shrugs*.MeraJ87Version: 4.19.0

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IHOP Negative Reviews

No options to add notes, thus bringing me food I didn’t want after their CS messed upBeing a creature of habit, when my SO suggested getting IHOP I was all in favor (since I already knew what I always got) but this time (my 1 & only time to try your breakfast delivery) I never got my order. You see I have this problemwith certain textures (ex moistness versus dryness which is like swallowing medicine without a drink), so no matter what I am getting anywhere I ALWAYS have to get (or have) extra sauce/ condiment/ etc. so since they didn’t have a spot for a note on the order I wasn’t able to submit one and so I decided to call the location it said I was ordering from. Also, just in case, I decided to chat with the delivery company (I have screenshots and such showing all the details) to get them to double check...after half an hour of the phone ringing & ringing but never picking up (& yes I did call back) me repeatedly giving the right info over chat & them repeatedly saying I didn’t order through them, they finally found it...right after the driver had picked up the food...VERY CONVENIENT...I even explicitly said if I wasn’t able to get the sauce I didn’t want it, but 5-10 minutes later food shows up exactly as I knew would come dry & inedible. So I wasted all that time, had to work with a company with shady business practices, never got someone on the phone from the location I was ordering from & got inedible food & CHARGED FOR IT. Never eating here again!!!.ChicaChelsVersion: 3.23.0

Usability FrustrationI was glad to see an updated app, hopeful for improvement over my big beef with the old one but instantly met with familiar frustration on my first order. After selecting delivery option and location you’re given the option to repeat a recent order, which overrides both the location and delivery method. While technically you showed the change on the next screen, no one is expecting those things to change so you’re not looking for it until the confirmation screen where it’s front and center that you now have to get your sick self out of bed to go pick up your family order at an inconvenient location. Also, I couldn’t see a way to order just a side of eggs in the menu. And please have a way to see your current and historical orders/receipts. When you go back to the app to confirm the seemingly random location the app picks for your order, the confirmation screen is gone and there doesn’t seem to be a way to find the open order. But, hey, there’s pancoins now. Sorry for the rant but I love the brand and want more for it. Also, I’m sick and it’s cold out. Oh yeah, I tried to leave this feedback directly on your in-app long feedback form but it kept asking me for irrelevant things server name and check number before crapping out on some location field error and resetting the form after I had to do the Captcha thing twice. Ugh..SinglendedVersion: 4.9.0

Login IssuesI’ve had the app on my phone for quite some time. Today was the first time I attempted to use it on a long time. When I tried to login, it told me my password was wrong which I knew it wasn’t so I tried using the Forgot Password feature but I never received the reset password email. I tested that feature with a few of my other emails thinking maybe I had the wrong email. But still no reset password link received anywhere so I created a new account using the same email as before. It let me do that. I just figured my account was closed since it had been a couple years since I used it. I tried logging in with the new credentials and then it started telling me my password needed to be updated. Now why would I need to update a password I literally just made the same day based on the password requirements suggested by the site???? So I said let me try logging in on the computer instead. Login works just fine on a PC but will not work on the app! So if I’m out and about, the app is useless to me because it’s not letting me login period. I even tried creating a new account on the app thinking maybe the app is just different from the computer way. Guess what message I get this time? “An account already exists with this email.” Really? Ya don’t say! -_-.Taminator79Version: 4.27.0

Pickup Time Is IncorrectI placed an order 45 minutes in advance and arrived at the scheduled time. The lobby was full of other people who also ordered via the app. We were all told it would be an additional 45 to 60 minutes. It seems like the logic should’ve picked this up instead of sending all of us to the restaurant at the same time, but it didn’t and there was no communication workflow to let us know the orders were delayed. After more than an hour, I couldn’t even cancel the order. I had to dispute the charge of my credit card. Granted, I did all of this as a guest user in the app. I didn’t sign up bc iOS didn’t detect the contact fields at signup and there’s no alternative login option (Facebook, Google, Apple). As a guest user, I should still be able to track my order, though. Instead, I just a received a noreply confirmation with no contact option for a service issue. The app is clearly designed for function over experience..LABeachGuyVersion: 3.35.0

Lots of room for improvementI ordered delivery through the app. First problem is that it says tip $0.00. I looked everywhere to add the tip, but it wouldn’t let me. So I plans the order and hoped I could add afterwards. Nope, not allowed. I called the restaurant to see if they could adjust on their side. They couldn’t. Then there is no way to track the status of the order. I placed the order at 12:07 pm, it is currently 1:25 pm and we still don’t have it. I tried to call and the person who answers was extremely rude. She was bagging it up then. But the original driver was not there to pick it up. I don’t even know how many Driver’s have cancelled. I drive for DoorDash and UberEats and I refuse every order unless there is a tip because $3.00 isn’t worth it all. We have Covid and cannot leave the house. So yeah, all around now I am also extremely frustrated with this whole experience. I won’t be using the IHOP app again, unless I can tip my driver and track my order..CrspensVersion: 3.34.1

This app is designed to take advantage of usersAfter selecting an option for how to receive your order, the app will randomly switch the option to “in store pickup”. Of course, if you’re not constantly checking, you will not notice this until AFTER you have paid. And I’d imagine it’s next to impossible to have a simple conversation with someone at the store to cancel your order. Thankfully the one time this interface tricked me I had used a coupon for a free meal. Also, once you back out of the order confirmation screen there is no way to get back to track order or contact your driver. If not for constant checking, I would have my money taken for nothing every time. I shouldn’t have to play some game to avoid being robbed by an international company. And it’s 2023 , there should be an Apple Pay option..Woobackbaby31Version: 4.23.0

Still problems with the appUpdate: It doesn’t recognize my password. It also won’t send me an email to reset my password. It also will not let me create a new account with the email address I have because an account already exists BUT somehow if I order online as a guest with a phone number it’ll text me and THEN the app recognizes my password and email Historical: Tried this order a few times and there was no obvious way to add the tip. Also I asked for curbside and put in my car info but when the order was complete it said go into the store and identify my pick up? Not sure when I put this last review in but the problem still exists as of 2.4.23. When I finally did get an email to reset my password, my iPhone generated one but then there was no option to update it in my phone. so I’m back as square one ordering as guest.CiCi;)Version: 4.12.0

MehDoesn’t support apple pay, doesn’t support copy paste of credit card info, which means you have to type it manually. If you want to save your card, that’s fine, but I don’t like online companies retaining my card info for security reasons. The interface on an iPad doesn’t appear to support the proper dimensions — menu items are cropped, you can’t see labels without a lot of finger scrolling. Placing an order for pickup then sends a link via text which, when you click on reopens the app and asks permission to connect to safari, and then provides instructions saying, basically, “call when you arrive”. So, the app then requires 1) web access, 2) text (or email), and 3) a phone call. Much room for app improvement!.B. RheesVersion: 4.30.0

Please fix display to use entire screen widthPlease fix this app. I don’t know if it’s because I have an iPad or what, but: After selecting the location, the screen is blank except for a box in the top left you have to select to actually display anything. Then, when you select it, it only brings up the menu in the left 1/3 of the screen. So, you can’t see very much of the menu, as it’s only using a small portion of the screen width. Doesn’t anyone else have this problem? Please fix and use the entire width of the screen to display the menu. Also, why not display the menu (in the entire width of the screen) right off the bat, without having to select the box at the top left from an initial blank screen..MnochVersion: 4.27.0

Terrible online ordering experienceI act like writing this will actually make any change because you haven’t made any actual useful changes to this app in 4 years. But sure why not anyways. No inapp copy paste in 2023. No autofill information in 2023. Makes you enter password and card info manually. Thank you for making me go find my card and enter manually even though every other app I own can enter from my phone. Also thank you for not taking apple pay too! Also can’t even find the status of current order once you leave the app? Also why is it constantly tracking my location just to find the nearest location. Can’t even use website to order instead as always comes in error. Thank you for the always terrible experience ihop..Brenorton731Version: 4.20.0

Cannot place orders for futureMost restaurant apps nowadays offer mobile ordering. This does as well, but unless I am doing something wrong, I am not able to place an order for pickup tomorrow. My wife is meeting a friend at 9am tomorrow morning, and I am dropping her off. I figured I’d grab some food while I am there on my way to work. I wanted to order my food now and have a pickup time of 9am, so I don’t have to worry about making an order in the morning when I am focusing all my time to getting ready for work. Unfortunately, if you place an order, the restaurant has to be OPEN at the time of placement, or else it just lists the location is closed. If you do place an order during open hours, it has to be set for an ASAP pickup time. Easy fix, surprised no one thought of this.P4ND4532Version: 3.2.0

Not working at allI don’t know if this app is just new or what because it didn’t work. I tried to see my wallet rewards and it kept saying “data can not be seen” until I closed and reopened the app 5 times and then it worked. Then It would not let me place an order because every time I would try to place the order it would load the page for half a second and then kick me back to the cart no matter how many times I tried restarting the app. Lastly every time I would try to exit from my cart it would just crash the whole app and wipe my order. I went ahead and just used the browser instead which worked perfectly. I really hope the app improves and I would love to use it in the future once it has been fixed!.Weed1esVersion: 4.0.0

Restaurant ordering system downSometimes I go to order and build out my (family) choices, then only when I get to the very end it says the restaurant (the closest to me) is not accepting online orders. I tried calling the restaurant to ask about this and they sounded like they had no idea what was going on but said they would "reset" the ordering system. I waited ~5 minutes and still was unable to order, so we all ate frozen waffles at home instead of spending ~$50 for a family breakfast at IHOP. This obviously shouldn't happen -- presumably IHOP has data and monitoring of its systems and could find some way to alert a store manager when their system is down, or auto-restart the system, or better yet fix them so they don't go down in the first place..Pizza_doughVersion: 3.25.0

Fix the ordering issues on the AppWhen you place a order you can select a location but it will always revert back to your favorite location once you are about to check out. Which will cause the order to be processed to your favorite location even if you are not there so you have to manually check it more than twice to make sure the app doesn’t put the wrong location and take your money. I don’t order for delivery anymore because it often bugs out and glitches making the third-party drivers not see who the order is for. My advice would be to order the food , check the right location, and go in the store yourself and pick up your food because they need to reprogram this entire system..Curt_roidVersion: 4.7.0

Be careful when you’re orderingBe extremely careful when you’re ordering. You’ll choose what location you want to order from then at check out at oil change to the closest location. It’s happened to me three times in this last time. I’m finally over it. It caused an additional 40 minutes. on my way to work, otherwise I would’ve had to repay since the store that I originally ordered from would not make the order. I would rate it one star, but the rewards are actually pretty solid, so I’ll give it two. If we can get the location issues fixed, then I’d say it’s a four star app. But the location causes a lot of people from what I’ve read a lot of grief..KemickLVersion: 4.27.0

Needs improvementSeems like anytime I use this app, the order is messed up. Today I selected 6:30 pm as my pick up time. There were problems with my payment card. The card info didn’t attach to the order so it had to put input again. By the time that was done I got a pick up time error. Insufficient time. So then I changed it to ASAP. Keep in mind I selected 6:30, but ASAP gave me 6:31 😂. Went and picked up the order. My fault I didn’t double check the contents. We ordered 2 optional side salads. Those were not there. But the dressing was. So I compared the email receipt agains to stores ticket and the salads are not on the ticket, but they are on the email. Somewhere the system dropped that out. Done. No more. I’ll pick another restaurant.PhxpaulVersion: 3.10.0

Update is a disasterBasically they broke what was working already. The new interface is wonky. Things are findable, but it takes real effort. Past orders — a feature in the previous version — are nowhere to be found. The app frequently shows my local store as closed and unable to take orders, but when I call the store they’re open as usual. And a major annoyance is that it shuts off any music I may have playing when I launch the app. Finally, if I want to contact IHOP for help, I have to enter information about my last visit even if my issue is with the app itself or something other than a past order (which, again, I can’t find any record of in the app). The new menu layout does look nice, so there’s that..IByronVersion: 4.2.0

Terrible!I’ve never felt the need to leave a review for an app before, but this one is so terrible I had to talk about it. The app is just plain broken, I try to order and it say “please enter a valid phone number” I already did... SIX TIMES. Then it doesn’t give you an option to go back and correct your info if you had entered it incorrectly, so you have to close the app and start all over. Then finally, when you don’t experience any of those issues the app will just freeze on the checkout screen and you have to close it and start all over again. I tried for about 25 minutes to order food, and finally gave up and just ordered off of Postmates and paid the extra $3 for delivery cause I couldn’t stand this app anymore. Please fix this buggy app..Carole F'n BaskinsVersion: 3.0.0

Here is one app that can help restaurants loosing customersMajor pains! After so much trouble trying to download, trying to register also having many problems every steps; then after all that you would think that the app actually works that when you did make a payment for your bill and able to earn rewards accordingly!! Well!! WE HAVE TOO HIGH OF THE HOPE THAT THIS APP ACTUALLY WORKS!! It was like after getting chased down accusing we did not pay the bill ; so customers actually HAVE TO BE RESPONSible for your app that’s NOT WORKING to add to that we still need to drive back to pay the bill by using the old school payment!! OMG !! THIS IS THE APP OF A NIGHTMARE!! This evening turned out to be several hours of troubles after TROUBLES!!.Long time Meebo's FanVersion: 4.0.0

How does this app have the rating it does?The food is good, the app is terrible! Let me list some of the ways I was continuously tempted to give up on ordering: hard to navigate, hard and confusing to use rewards, if you leave the app the cart doesn’t save and you have to start all over, you have to hunt for the syrup option, pickup time selection was glitchy, it didn’t give me option to add tip, no Apple Pay or PayPal option, and worst of all, if there’s a way to check in to say you’re there, I could not find it. I went to the “contact us” tab to complain, and they even made that complicated requiring that a ton of info is entered before it can be submitted..MikeythecatsmamaVersion: 4.8.0

TerribleI never write reviews but this app is one of the worst I have ever experienced. So difficult to maneuver and order. There is no place to click on your cart and not user friendly. Inputting a time for an order to be ready in advance is inaccurate and glitchy. Terrible customer service and impossible to cancel or edit orders. Must contact DoorDash in order to cancel an order (which is not stated anywhere nor any number to call) and even then difficult to get it canceled. I’ve called IHOP more times today than I ever have wanted to in my life just trying to get my order canceled and refunded. Do not get this app. If I could rate this less than one star I would..BAL AndrewVersion: 4.29.0

It’s not that goodThe design of the app is quiet boring and there are some significant errors in the layout and design, for example if you have a gift card and a regular card it can’t charge both at the same time so now i am left with a gift card with $3.01 cents that the app won’t take the money off of because it is not the amounted total. there is no additional security on the checkout button to make sure you order is correct it just charges right away leaving people to often time make errors. the design of the app itself is also very underwhelming. it is overall a VERY MEDIOCRE app..Aya MeowVersion: 4.27.0

Multiple ProblemsAlways running into multiple problems! When ordering later date deliveries, the date and time entered doesn’t come up correctly. Then when ordering, once you select one item, the cart pops up, then when you close it to order more, it takes you back to the top menu, not the one you just ordered from. Then when I try to checkout, if I use a coupon, it still says the full amount is going to be changed. Also, gift cards enter keep disappearing even if you have amounts left to use, so if you didn’t save the card when you enter into the app, you just lose that amount..KDragon67Version: 4.29.0

Overall IHOP online experienceFirst to start off, the fact that I have to use my credit card to buy a gift card to buy food is redundant and stupid. To me it’s seems like y’all just wanna scrounge up every prentice you can get. 2) The mobile website is messed up. I couldn’t even add a gift card as the payment method when I tried to order online. 3) I spent an hour trying to order food. I specifically wanted sausage in my omelette but for some reason, no food delivery apps have that option. Trying to navigate the mobile website was annoying. It kept giving me errors for blank information and I had to constantly refresh it..WillorfearVersion: 3.28.0

App needs to be updatedI am very frustrated with this app. It does not let me remove items from the cart once added. It also doesn’t automatically update pancoins. And it won’t let you cancel any orders nor see the history of your orders. I just spent way too much thinking I could just put it in the cart and delete the other one. It should go to a second step before actually ordering and you should be allowed to delete orders in your cart. Very disappointed by this. Tried to call the stir for a refund but the manager isn’t even available as usual..Lsh716Version: 4.16.0

Some nice features but crashesIt’s nice you can continue and order as a guest. I think this is much better than calling on the phone to place a to go order. It’s nice to see what options are available for each entrée and just pick them. However we’ve noticed some of the selections like chicken fried steak cause the app to crash completely and you have to start over again. Also some options like adding chicken or steak to the omelette is not an available option. there needs to be another category where you can just say what you want to add. Because if you order in the store you can add stuff like that..CarpenburyVersion: 2.3.3

No Canadian OffersI don’t get why this is on the Canadian App Store either. There isn’t an option to select any Canadian cities which you need to redeem offers. I am no longer getting any emails since they switched to this option. No birthday coupon. So stupid!!.Forest maidenVersion: 2.8.2

What happened to including Canadian’s?We had received Birthday offers and other iHop rewards now as Canadian’s we can no longer sign up and/or sign in, not very friendly.EdremperryVersion: 4.7.0

Cannot make account if in CanadaDoesn’t allow Postal codes...Laura560Version: 4.14.0

Not for Canada.Very frustrating that this app no longer works For the Canadian stores. I have 3 iHops in my city and the says it can not find any..AllisonLaityVersion: 4.5.0

It doesn’t work in USA as wellThis app is useless it doesn’t work in the USA or Canada.$$$$$$$BenVersion: 4.0.0

American OnlyApp is only for Americans….FKANICKNAMEGODDAMNVersion: 3.33.0

Canadians ExcludedTitle sums it up. If you’re in a Canadian city, this app won’t work for you. Only useful for Americans..HVK2WVersion: 3.21.0

Why is everything in the U.S?Just in general, it seems like everything good is in the States. Why doesn’t Canada have that much? This really isn’t fair..Luchaguy77Version: 2.21.0

Not for CanadaWhy is it even in the Canadian app store? And IHOP doesn’t even had a Canadian website....MarantulaVersion: 2.8.0

Doesn’t even work in Canada.Why is this even on the Canadian App Store? I downloaded the app and it shows only US restaurants, making it completely useless. Not to mention, IHOP doesn’t eve have a Canadian website. I don’t know how IHOP is even operating here in Canada when they don’t even have anything online here for us..RyDawg96Version: 2.6.3

????Can’t find nearby restaurants.JordaanjustVersion: 2.2.0

Super annoyingDownloaded it in the restaurant and it tells me it can't find the nearest location. Can't seem to find any of the locations in the city. Quite useless in Edmonton..EarthandbodyVersion: 2.2.0

AnnoyingWon’t let me find a nearby restaurant.Misty337Version: 2.2.0

DOESN’T WORK IN CANADAUSA ONLY._klmVersion: 2.5.0

BadThe App is as bad as the hamburgers. Location Services? N/A..Ramsay_88Version: 1.2.2

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