Blue Iris Customer ServiceKen Pletzer

Blue Iris Customer Service

  1. Blue Iris Customer Service
  2. Blue Iris App Comments & Reviews (2024)
  3. Blue Iris iPhone Images
  4. Blue Iris iPad Images

This app is a CLIENT for the Blue Iris Windows PC software. In order to make use of this app, you must have Blue Iris version 5 installed and running on a Windows PC or VM. Instructions for connecting this app to the PC software are found in the Remote Access chapter of its Help file.

This app provides a single point of contact to your home camera network. There is no need to insecurely open individual cameras to the Internet. This app connects using a secure and session-based protocol--no passwords are transmitted in plain text.

Remote access does require router configuration or NGROK, which you can test without the app by using Safari. You should see your Blue Iris login page.

Key features include:

- Manage multiple Blue Iris installations
- Geofencing: set status, send alerts, and more in response to device location *
- Control the shield icon, schedule and profile selection
- Receive iOS push notification alerts when a Blue Iris camera is triggered or there is a critical status message
- Fast H.264 streaming
- Control PTZ, IR and more for any camera that’s also controllable at the Blue Iris PC
- Listen to and talk to any camera that’s also supported at the Blue Iris PC
- Navigate cameras by tapping and swiping
- Review recordings as stored on the Blue Iris PC, up to 64x speed
- Download recorded video from the Blue Iris PC to the iOS device
- Selectively delete recordings from the Blue Iris PC
- Broadcast live video from the iOS device directly into a Blue Iris PC camera window
- Remote control DIO output signals on compatible devices
- Baby monitor functionality: continue to listen to audio with app closed or device in standby **

* Note that continued use of GPS running in the background can dramatically decrease battery life.
** Note that continued use of audio streaming running in the background can dramatically decrease battery life.

Blue Iris App Comments & Reviews

Blue Iris Positive Reviews

The app is worth purchasing but badly needs a refreshReally stable and reliable app that compliments Blue Iris really well. It does its basic job, which is to allow you to reliably view your live feeds and clips from your mobile. However, the app is in dire need of a refresh. The UI is just dated and the layout isn’t the most user friendly. For starters, I would love to see the PTZ controls go away from from the camera view and for the playback controls to allow for jumping backwards and forwards by preset intervals..Version: 1.63.10

Nice Companion to Blue Iris NVRI’ve been testing remotely for about a week and it has been rock solid for the basic function of viewing motion alerts—definitely worth the price! I have much to learn regarding the various features and configuration of Blue Iris NVR and the iPhone app but I’m already a believer because core functionality on both work so well. I’m getting ready to work with Support for using a Samsung/Hanwha PNV-9080R and it will be worth the effort. I’m moving to all 4K+ cams and I’m optimistic the foundation can handle it. So much better than my old dedicated NVR which was full of bugs! My NVR has robust hardware (8th gen I7 / 32G RAM) and responds well—the responsiveness continues to be good using the remote app, so it seems well designed. I was under the impression the NVR supports H.265 so it would be nice if the remote does also as do my new 4K cams. I’m not sure about the description saying no router config needed...I set up port forwarding for remote access to NVR as documented, but it works just the same..Version: 1.59.07

Stable for yearsI’ve had a BI setup for over 5 years. While I’ve had minor qualms with it here and there, it’s got significant bang-for-the-buck. Like several other comments, most recent software updates have introduced new features or settings which has somehow dropped the automatic counters on the phone app. However, the app is powerful, software is extremely powerful, and the software runs with professional runtime without crashing. It’s been quite reliable for us. The downside of flexible software is that there is a higher learning curve. It’s really not for the faint of heart. Folks wanting something easier to set up might look elsewhere. The developer is advised to remember his target market as he makes changes, and watching for the competitors and see what they are doing. I’ve considered going to another system but to date, BI has still been the best fit for our use..Version: 2.00.32

Worth buying 100%I was slightly hesitant to buy the app since a lot of recent reviews have low ratings, but I’m not disappointed at all. As long as you have the server (works with v5) and your cameras configured properly, all the functions of the app work perfectly. Even 3D push notifications (notifications with an alert image) work perfect, and if you have an Apple Watch, the alert image notification pops up on your wrist without ever having to pull out your phone or laptop to see what triggered the alarm. The UI is a little outdated but all the critical features like streaming options for LAN vs WAN/LTE, browse alerts and clips, do basic management of the server, and getting alerts all work perfect which makes this the perfect companion app for Blue Iris. A+.Version: 1.63.10

Hate to say "Perfect" - But pretty close!This works seamless for me. Now, I run the Windows version as a service - which seems best for me. Also, when I move from WiFi to LTE I do get a blip - but that can't really be blamed on the app - my network signal is changing - down/then up. I just back up or move forward on a camera and voila! all perfect (whoops-said it again). I'm running 4 POE fixed lens, 2 Wired PTZ's and 2 wireless PTZ's - never see any glitch. Have recently started having 100% issues not being able to reach via WAN. All IP’ have stayed the same, removed and added forward rules, removed and reinstalled on a different PC - still no luck. Once I figure this out - an answer will come immediately!! Thanks and keep up the good work. Worth every penny..Version: 1.60.02

Long-time User if Blue Iris - Residential ViewpointI have been using Blue Iris for many years now and I appreciate both the dedication to the platform and the great support offered. I am someone who cares about my privacy and values having local automations. I have relied on Blue Iris to help keep my family safe and give us piece of mind and it does exactly that while allowing flexibility of control and the integrations that I depend on. The newer AI features are amazing and I had to do very little to adopt them. Well done and keep up the great work! The platform isn’t for everyone (requires some technical aptitude) but it has served me very well over the years and only continues to improve with time..Version: 2.02.02

Terrific and essentialThis program, and its support system, is unsurpassed and in a league of its own. It integrates all your cameras into a single app for desktop and mobile viewing, both at home and away. I have 4 different cameras around my house and the idea of having to use 4 separate apps to view them is not an option. BI puts them all together, allows for live streaming, remote alarms, voice exchange, and free storage to your own hard disk. This just can’t be matched. Support is great via email and remote access is available with priority support. Ken, his software and his team are a seamless part of my home monitoring and I’d pay double for what I get from them..Version: 1.60.02

Will update as it improvesThe server software running deep stack is a home run imo. The app could use some similar attention. For the most part it works but on occasion seems to have a hiccup here and there. Since I don’t have a static ip I’m also running noIp so who knows. It updates all the time and I also renew each month. So not sure, but overall for what you pay vs what you get. Can’t really complain, pretty much enterprise type software for super cheap cost and the deep stack part makes me want to cry tears of joy as it has pretty much eliminated all the false triggers….Version: 2.03.02

Great app but it’s more of a DIY nightmareTo start off. We used this app for about a good year. App has served well with minimal errors and has proven a sturdy app with playback being smooth and almost live playback speed on the viewing side. Viewing recordings is almost seem less as well with no studdering. It’s probably our nvr spec but it will not playback 4K level video unless you wait 4 hrs. Nightmare side. Apple did something that goofed up a tls version 1 ssl support and it cause a month of issues. I believe we have it sorted but it will pretty much only send notifications with no thumbnail but let us login. To view. U will get a positive experience just expect a longer time to get it ironed out.Version: 1.63.10

Developer is always improving the appsThe developer is open to feedback and continues to update both to the PC app and this mobile app. The UI isn’t perfect but it functions well and offers a lot of customization for notifications and alerts. The app is developed and supported by one person so response times for support emails aren’t always fast, but there’s also a number of forums, message boards, and FB groups with other users who can help..Version: 2.00.13

Configuration fixed finallyWhen I upgraded my PC to Blue Iris v5 I had trouble getting the app to stay connected to the server. It would connect with my log in the 3 seconds later it would disconnect me. If you have the same problem try making the LAN IP address https instead of the default http. Not sure why I don’t have to do that for WAN but that’s what worked for me. BTW If you have trouble getting it to connect at all then run the remote access wizard which will help you get port forwarding correct on your router..Version: 1.63.10

Works GreatSeen some negative reviews on here, but gotta say the Blue Iris IOS app has worked great for me. The only issue I’ve had is alerts seem inconsistent on some of my cameras, but that may be from not having them configured correctly. Otherwise, the app is reliable, responsive, and very intuitive to use. Worth the $$$ and much cheaper in the long run than what most smart cameras charge for monthly cloud access..Version: 2.04.03

Add Feature.App runs great, but honestly nothing beats the web gui version, I’m asking the developer if it’s possible to add the timeline feature with the trigger markings to make video searching easier on the mobile and iPad app, also can you guys add the auto patrol function at least to the iPad version? These features will put this app on par or even better than the big name companies, google etc..Version: 2.03.03

Wish speed of recording was a slider stillI have been using the app for over a week. I like it overall and it is stable. As I review recordings I miss using the slider to go back and forth while watching the recording. It is a bit tedious to go from 16x to -16x by pushing buttons instead of sliding. And only other thought is that it will stop each time you choose a new speed. Like some old features along with some new ones..Version: 2.00.13

Best surveillance system ever had!Been running this for years now and it’s solid 100%. Very reliable never had any issues, it’s always there when I need it to be. Ran sever up to 3 months solid with no restarts and still reliable. One option to consider adding would be Picture in Picture mode on iOS to keep a selected camera open over other apps. Thanks for such a great app!.Version: 2.03.03

The Best CMS Software & TeamKen & Team It has handled everything, everywhere, for every reason. Install sites are blown away at ease of use, ability to fine tune to any environment and handled 99% of the cameras on the market. I don’t know of any camera , BI has not work with… Remote View is always spot on, and never difficult to figure problem out when they occur. When they beyond that, the Team responds in force and quick. Just thank you, Team , for the time willingness and sincere skill sets you & programming Team has invested , All of You have made a lot of Lives better in Starke Florida, Change the future for many, especially us. Offenders had no idea how good Blue Iris is. Just saying…empirical data suggests it works well. Cheers , much Love Team Rob.Version: 2.03.07

Extremely impressed.I've been using BlueIris along with my Amcrest cameras for years now and could not recommend a better system. It's a little technologically advanced in the beginning, BUT TRUST ME... You will not find a cheaper alternative with the options you have with Blueiris. Anything you can do with a $1,000+ system you can do with this (and much better too). The app is worth the $10 and I highly suggest getting it..Version: 1.60.02

Amazing for what it does.If you have blue Iris and want to view your cameras remotely this app is a no-brainer. It is incredibly well thought out and easy to navigate and manage cameras. No issues with reliability playing videos back. Nothing can be perfect but this app has had very few issues. it is one of the most reliable apps I’ve used in a while. I Definitely recommend this to anyone who is using the blue Iris software..Version: 2.00.22

Missing logout button for newest version.I hope someone sees this. When going back and forth between the home screen and camera screen, the logout button (in upper left) will disappear. It is still there if you press in left corner, but you can’t see it. Confused me for a while. Kind of important because the app is known to use up battery life if you don’t log out..Version: 2.00.11

Using for 1 year plus, Excellent!I have a small sever running Ryzen 5700G, 2tb M2, 16gb RAM…etc for Blue Iris. I also have about 6 cameras connected in different fashion (POE, WiFI, USB). No issues at all from this application. It is lightweight, not tons of features which is fine, it just works. I send “critical” updates to my phone when a person is detected in the AI of the server, that works fine. Solid app..Version: 2.04.04

Pretty goodThis application has plenty of good features. Starting with excellent reliability, the app can stay on running in an iPad for a week without crashing. from the layout manager one can run off titles and fill the screen with cameras. Continuous recording are very navigatable. One can even see Alerts by camera or all together but only for a day or so..Version: 2.03.06

Great when it works.I wanted to open a support ticket or feedback report but the functionality for that option in the app seems to not work for me. This app is great and offers an easy way to check on your NVR on mobile, when it works. For a few months now I’ve been unable to successfully connect on LAN using the mobile app. One uninstall and reinstall fixed this, but only temporarily. I have since been completely unable to connect and have triple checked the server configurations on the host machine. I’ve added new users etc to no avail. I have not enabled WAN access as I’m not a fan of port forwarding, however, this should not be relevant when it comes to LAN access. Hopefully a solution will be brought to my attention as I really enjoyed this app..Version: 2.03.03

Works but could allow configurationIt works. That is good. Wouldn’t mind the ability to create different levels of access for users and be able to configure everything that I can on the windows program itself, so I never have to open that again..Version: 2.03.03

Great App!Works pretty much flawlessly. My only complaint is the UI could use a refresh, something a bit more iOS like. I realize this is still a 1 man project (I think), so I understand not wasting time on the UI. However, I’d like to say that it is 100% formatted for the X, unlike some apps I have that still haven’t updated. I highly value this app. Keep up the good work..Version: 1.62.04

It’s okay, just okay- should be free for sureWorked fine when I had only 4 cameras. Added 2 more and it doesn’t work anymore, no cameras over 2MP. Don’t feel like playing 20 questions with tech support so I just use a favorited “shortcut” to the Blue Iris web app on my phone. Opens super fast in Safari ios and auto log’s in. I’m pretty sure I could figure out why this app stopped working but I have so much other stuff to do.... I need things that just work in my life..Version: 1.63.10

App works well, but no sharingI like the app well enough and it does what I need it to, but I can’t get it to work for my wife. I purchased the app, my wife and I are in the same family group, and the app is supposedly family sharing compatible, but we can’t seem to set it up for my wife without her paying another $10 for her to purchase it. That’s ridiculous! I’m not sure if this is a Blue Iris problem or an Apple Store problem, but it is super frustrating..Version: 1.63.10

Updated app issuesAfter today’s update, when you view the home screen of the app, 1/3 of the screen is blocked by the profile box with no way to close or disable it. I much prefer the look and feel of the “old” app. Please fix the profile box issue or let us go back to the old look..Version: 2.00.11

Rock SolidI’ve been using Blue Iris for many years. The developer has done a great job at progressively making the Blue Iris system better and better. The IOS client is rock solid and a great companion to the Blue Iris server. This is a developer that listens to customer feedback. If you need video surveillance you can’t go wrong with this system..Version: 1.63.00

Great when it worksIt updated recently and i was able to open it. So i closed the app and tried to reopen it about 30 minutes later. Hadn't worked since. But when it does work i really like it. Not sure why probably something dumb on my end..Version: 2.01.05

Essential part if the Blue Iris experience.The functionality and capability of Blue Iris server is amazing. I have spent countless hours configuring, fine tuning, and troubleshooting my setup. After all of that, I can’t recall any major problems with the server software or this mobile app..Version: 2.03.07

Great app. One suggestionGreat companion app for the official blue iris app. Just like the server itself, it is full of features. One request though is to make the preview photos bigger in the alerts/flagged section so I can just breeze through them. They are so small that I have to open most of them just to see what’s going on. Keep up the great work!.Version: 1.62.06

Solid application that could use professional UI designerBlue Iris is a solid, feature rich application. It works FAR better than the expensive dealer installed NVR that I came from. My only complaint is that the application suffers from poor User Interface and Experience. With that professional touch, it could be better..Version: 1.62.06

Wow - super quick fix from developerChange my rating back to 5 stars after developer fixed video blinking issue within a few days of the complaint..Version: 2.01.03

Needs iOS 16 updateWhen viewing video playback in portrait mode, video is fine. The moment you flip phone to landscape to view enlarged video, the video pane becomes very small, most of screen taken up by playback controls. Please fix..Version: 2.03.03

Delete all alerts problemEvery time I delete all alerts, the badge on the icon stays until I restart the the app. I notice if I use the mark as viewed menu then delete all alerts, the badge disappears instantly. Please fix so the badge disappears as soon as you select delete all alerts Thank you.Version: 2.03.07

Keeps crashingJust got the new iPhone, and this app crashes every time on start up, even tried uninstalling and reinstalling same result, found out it crashes when he tries to bring up touch ID, new phones don’t have that, needs to have FaceID.Version: 1.62.02

Video save broken after updateApp was a little clunky in the past, but mostly worked well. After update, can no longer save videos. The app acts like they are recording, but when stopped, they are not saved to the photos app (yes, I have given it permission to save). If this function is important to you, consider not updating..Version: 2.00.31

Very reliableThis app is so reliable and consistent. My only thing I wish it had was picture-in-picture support. It has background audio but not video when you leave the app..Version: 2.04.04

Can no longer connect to blue iris home server after iOS 13.4Right after upgrade to iOS 13.4 today my blue iris app never is able to connect, both from internet when on wireless or hoe Wi-Fi. There seems to be something changed either on iPhone network or screwed the ssl as I used https on both local or internet..Version: 1.63.10

Great appIf you have a blue iris server this app is a gem. Work flawlessly. The only thing not going for it is the design, let’s say it could improve a lot. Great work!.Version: 2.00.38

Worth A LookBought the app on a whim and was able to get it working on the first try. I was pleasantly surprised by the functionality and glad I could access all my cameras including PTZ and two-way audio. If you’re on the fence, I would recommend taking the plunge. The $13.99 price tag is worth it in my opinion..Version: 2.03.02

Functionality great, user interface needs tiny bit workThis is a great iOS client for Blue Iris camera viewing and recording software for Windows. Great because it works without glitches to view live and recorded video. However, the user interface, aesthetically is from the '90s. Needs work, but not from the software developer, but a real UI designer. The price could be raised if that was done. My 2 cents. Apple Watch app would also pay for that..Version: 1.55.00

New theme is horribleThe baby blue theme just isn't cutting it. It's hard to take this app seriously now..Version: 2.00.18

App needs some TLCGreat app and BI software is great however I think it’s time to spend some time updating the IOS app. Starting to get glitchy and could use a new look. Also interesting the last review was in Aug 2019, everyone must be happy..Version: 1.63.10

Used to be greatThe app is actually really good, but since last update the iOS push notifications no longer work. In theory it Gould now have an image with the notification, but instead you get an error..Version: 1.57.00

Best softwareIt is the best software I have seen. Limitless option, compatibility and works 100% 24/7/365. It is best one in market and 100% works . I tried so many software this is the best. Remote app work perfect with the server and it worth the money. %100 satisfied. Thank you.Version: 1.56.00

App crashes ( no more) with july 31 updateNice turnaround! Issue has been fixed.Version: 1.50.04

Awesome app- works perfectly!Finally found an app and system that does everything I need..Version: 1.52.03

Luv it!Great app and great software. Running 5 Hikvision 3mp cameras..Version: 1.51.03

GreatWorth the money. Works great to see all cameras at once. Updated today, July 30 2015 and app crashes now!!.Version: 1.50.04

Great app except...I can't access the app using my VPN. Otherwise, it's worth paying for. I have the free Samsung Smartcam app for my cameras but this is so much better! To the developer: Please see if there is a possible glitch with this app that may prevent VPN working with iPhone 6! :).Version: 1.40.12

Great appLove the app but would get 5 stars if it could save longer videos without the iOS saying the video isn't compatible with the photo album....Version: 1.16

Worth every pennyAmazing program that works with almost any ip camera (even those Chinese ones) trust me buy the pc program and this app and don't break your head with any other cheap program..Version: 1.18.03

Great supportThis is a great piece of software (Blue Iris), and the app is pretty good too. What makes the overall excellent is the great support that it's developer provides. He cares, and it shows (always friendly, easy to reach, and super fast responses)..Version: 1.18.03

ExellentI use this app for work cameras as well as home and it works great I've used this for over a year now with no problems Easy set up!!.Version: 1.09

Blue IrisI have either purchased or tried most camera monitoring software available and this is the best, period. It handles all cameras with a great interface. You won't be disappointed..Version: 1.07

Great startThe remote viewing works great. I think there could be some GUI improvements, but the functionality is awesome..Version: 1.00

Absolutely amazingI have used many other apps for IP cameras and I have to say this one, though in my opinion slightly high in price is absolutely amazing and worth every penny. Cameras run flawlessly. Finally an app that let's me see and control all my cameras in one app. I have been using blue Iris on my PC for about 2 years now. This app makes an already amazing low cost Surveillance software even better. I highly Recommend this app for anybody running the blue Iris software on their computer. Set up was as simple as entering in my IP address, username, password and clicking connect. Great job, you definitely earned a five star from me.Version: 1.00

Very GoodVery good features and well thought out..Version: 1.00

Great app; if you have Blue Iris you MUST buy this app.Well worth the money. You can see all your saved clips and control your camera. Very fast..Version: 1.00

Super!!!Great app, thank you very much for all the work! Work perfectly! :).Version: 1.00

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.04.05


What do you think Blue Iris ios app? Can you share your thoughts and app experiences with other peoples?

Please wait! Facebook comments loading...

Blue Iris iPhone Images
  • Blue Iris iphone image 1
  • Blue Iris iphone image 2
  • Blue Iris iphone image 3
  • Blue Iris iphone image 4
Blue Iris iPad Images
  • Blue Iris ipad image 1
  • Blue Iris ipad image 2
  • Blue Iris ipad image 3
  • Blue Iris ipad image 4