EClinicalMobile Customer Service

EClinicalMobile Positive Reviews

Basics, Pharmacy selectionUnable to find the pharmacy or add any new ones to the eprescription option. Extremely limited search functionality that is a recurrent problem. Only allows you to look at a limited number of search results which means that if Pharmacy you’re looking for is not in the first limited selection of results there is no way to scroll for additional results and you’re out of luck. Big issue when you’re trying to send to a retail pharmacy with a lot of different stores to pick from, even if you know the specific pharmacy address and phone number. Seems like it would be easy to correct, but has been an issue for entire year that I’ve had the app..WH,mdVersion: 6.6.4

Such a nice surpriseThis is a no-added cost component to the continuously improving Eclinicalworks electronic medical record. We are in our 10th year now of using Eclinicalworks and have found incremental improvement in the portal, messenger and interoperability. V10 web-based version refreshes the interface and adds some new useful features. This mobile app works well and is a big help on call to review diagnosis, lab history and make a new phone encounter. I reviewed labs waiting at the dentist yesterday. There is a lot of pressure to switch to Epic from large health systems - but ECW continues to compete for our business as independent practices. This Ap is a good enhancement..RichWMartinVersion: 4.6.3

Room for improvement of a very useful EMRThe support staff always respond promptly and very proficient. I wish there is suggestion button to submit ideas directly through eCW rather than eclinical university. We usually don’t have time to long into a different site in the middle of work day. We also dread the call back in the middle of work day. It would be best to have a link in eCW or a record button for suggestions. These are not complaints but rather enhancements requests. Thank you..Sabry50Version: 7.6.0

Some enhancementsAbility to use Nuance Voice recognition to dictate into notes is good. But the "Scribe" system is very frustrating in that you can't dictate into some categories (like "Assessment Notes"). And more importantly, if Scribe doesn't recognize some text, IT SIMPLY DELETES IT and doesn't appear in your note, and no notification to user that it wasn't recognized. Ability to insert photos into notes is 5-star. Another annoyance... eCW has been promoting Touch ID signin capability for >1 year, but still NOT in current release. Sister program "eClinicalTouch" for iPad supports Touch ID. eCW needs to implement that here too..ParadocVersion: 4.3

Review for e clinical.I have used E Clinical for last year not only where I am now and where I was employed last year. I also used it up until 2017 at Methodist in Memphis. All I can say that there has been greater than a 100 percent improvement and using my cell phone for my dictation, labs and messages and totally surprised at how little editing I am having to do. I am happy but always can be happier. Keep it up E Clinical and I feel certain I will be even happier very soon. Doc Olo..Doc OloVersion: 5.9.1

Considering the owner it is sub parConsidering the widespread use of the e clinical works I would have expected a much better application that has more useful abilities. It does help me sometimes to have an idea of what's going on with the patients while I am not in the office. It is lacking quite a bit of functionality. I would have expected this application with a more primitive EMR System. I hope in future upgrades they would do a better job like adding our testings and more of the patient reports rather than just the ability to review our notes..AHG26Version: 4.3

Good, has possibilitiesI like to have it for its refills and telephone notes. Lookups can be a challenge and it could be more robust in its functions and choices and be tighter in its integration to the computer EHR. I find that sometimes I enter something or do it in the app and it doesn’t appear quite the same in the PC or worse, is absent. It’s also not updated in real time as I have done prescriptions and messages and later or next day in the office and the same messages or Rx’s are there as if I hadn’t addressed them. The sign- in should be with Touch ID, everything else does!.JpldocVersion: 4.6.2

C for effortSluggish performance, many days lab results are three days old and newer results not available on the mobile app. Often I open the app, and nothing else moves. Have to close and start over. Cannot reply to a provider message unless their name is already in our favorites list. Often it is not so a reply not possible on the mobile app. Similar issue with patient when messages. There is a button to reply, but it does not work..FWF MomsVersion: 5.8.1

Great for what it doesAs long as you don’t expect a full service app this does what it’s supposed to. It’s a handy way to portably check your schedule, a patients medical info, or even send a prescription in an emergency (although trickier). At times it’s hard to navigate but as a pocket quick task manager, not meant to replace any more robust versions of eClinicalWorks, I’m grateful to have this option..JFeinerVersion: 5.7.1

Descent app.It’s convenient in the fact that you are notified whenever there is a telephone encounter. You are able to get the rundown on the patient and quickly look at their health profile. It runs too slow when trying to dictate from the smartphone. Sometimes it’s slow when switching from one screen to the next screen..6017354087Version: 4.8

60/40Most of the information is there that you need while on the go, but it doesn’t always work the way it should you have to log out a bunch of times before it’ll open to a screen where you are trying to see something. Useful and frustrating.SoCalbabe33Version: 5.9.1

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EClinicalMobile Negative Reviews

UnreliableIt’s great to have the features that it offers, but what good does it do IF IT DOESNT WORK THE MAJORITY OF TIME?!? I’ve tried to point this out to our EClinical rep over and over, and all they do is make updates to “fix the bugs”. These inevitably create other “bugs”. The truth behind eClinicals in general, not just the mobile app, is that whatever program base they have is simply flawed from the beginning. It’s horribly programmed. If you could visualize the program represented by a tangible structure, I see it as a Dr Seuss drawing of a complex scaffolding that is thrown together and held together by mismatched materials and temporary fragile repairs. Anything and everything will and does go wrong with it. Perhaps when you signed up with them you were fooled by the nice format of the notes. It gives the misperception that it must be a great EHR. But the very first thing any EHR has to be is RELIABLE, otherwise none of the fancy features account for anything. The EClinical mobile app does not perform reliably enough to even allow you to use it, so you might as well not even have it..AHPCPVersion: 5.4.3

Unreliable and uselessWhy would any EMR system create a mobile app that doesn't integrate with the desktop version? When a new patient schedules an appointment or requests an appointment, none of that information is visible on the mobile app schedule. Even blocked times don't show up on the schedule. Notification emails generate a link to a desktop version of E clinical mobile, that has zero functionality and requires use of the mobile app on the phone. oh, and don't even get me started on the wasted amount of time spent with the clinical work support team. It seems like they don't have any sort of seamless transition, warm handoff, or understanding of what happens between different components of their EMR. every call is like starting brand new and typically ends up without anything productive happening..ChuckRNVersion: 5.16.1

RidiculousGreat when it works, extremely frustrating when it doesn’t. Come to rely on it and out of no where it will just stop working- FOR NO REASON. Worked an hour ago- now it doesn’t. Have to stop your day and spend time making it work again. Trying to see patients but the app wants you to spend time with it instead. Have sworn it off multiple times but always come back because it does help your patients, esp adding photos to chart. Pretty much like all EMRs- we are here to service the EMR not patients and our time doesn’t matter. ….. Follow up - I tried to use Aggravated as nickname for this post but it was already taken!! I tied multiple use misspellings but they were taken too- as well as other negative words so I used positives words- still didn’t work- I’ll try none sense words- nope still didnt work so I’ll try positive works for title..AdghtvVersion: 5.7.1

Bad appSo, now I have been using it for a year and it is even worse than I thought. Slow and cumbersome. Constant “click,click,click”- and most of the “clicking” is redundant or unnecessary. Templates are un-usable in current form and not customizable. Program does not allow for using repeated common phrasing with one keystroke. Gotta type everything in over and over. Would not recommend this version of ECW (it is archaic) to my worst enemy. Very little can be done with the app. Not real helpful. End up having to lug my computer around because app not helpful and to get anything done I have to go to full version. Give it a “zero” in the user friendly category. Only use it because I have to for work..MmullerVersion: 5.0.13

Terrible implementation of a terrible EMRThis software is absolutely terrible. If your Health system is thinking about using e clinical works, please steer them away! It has taking me half the day just to login to this mobile app because of poor password implementation. (Passwords are not the same across platforms, and when you change the password in the desktop version, it takes 15 minutes… Yes 15 minutes before you can log into the mobile app !??!? Really???). Functionality is exceedingly limited (although I was able to perform a phone note documentation via the phone.) and the user interface has terrible implementation and is completely non-intuitive. It certainly wasn’t designed by anybody who works in healthcare. Bottom line…find a better product..this one is bottom of the barrel..McSomethingVersion: 5.12.1

5% works and 95% do not workThis is my first review on any app ever, but considering that we pay big money for this program and app, maybe someone who works on this company decides to do the job right. The 5% of the time that works it does the job very well but sadly 95% of the time does not work. Even after updates is never reliable. -How a company that makes good money from several medical practices is not able to get this app to work and be reliable? Why do they pay for a mediocre job… somebody is not doing the job right and should not be in the company tech team… I will remove all the tech team assigned to the app development and start over again with fresh brains and tech team, plenty of good talents out there for a better price than the current mediocre behind this app. Just my 2 cents. Thank you.Yulaik1Version: 5.10.1

Inefficient mobile application by ECWMobile application is not very smart, dictation is insufficient, unfortunately. You cannot dictate well in each relevant section of the progress note. You cannot add/update any problem list, allergies, updating PMHX, adding RX and labs from the Mobile during conducting visit. ECW has an extensive desktop EMR, which also involves so many clicks. This will be very helpful if ECW can simplify their EMR to make things simple and easy and help finish note in a timely manner. They have placed price to each prime section like using mobile dictation, EMR dictation and also you have to pay extra for Sunoh. If you are charging a whole price for using EMR, consider providing prime services to your clients in same price, so they can stay with you for long-term and help their patients!!.John Brown 25Version: 7.6.0

EClinicalMobile“ Like father like son.” eCW has done it again. Daddy has a total lack of any logic, ditto for sonny. Why is it that we can not simply answer a phone and press “send?” What sense does it make to use a “ save” button to send a message? It is hard to believe that this company has managed to cook so many so many flaws into their software that they claim to be unable to fix. A couple of examples: 1. You can not use a simple hyphen! We use this little piece of punctuation repeatedly during the course of writing/dictating notes on a daily basis. This is an absolute absurdity! 2. When filling out a prescription on “ Big Daddy” and entering the # , the quantity disappears at last half the time. What kind of bone headed screw up is that !? Absolute nonsense! 3. Why are there at least 3 different medication lists and yet only one of those can be used to manage the medications? Did eCW even remotely consider having endusers try this unwieldy excuse for a piece of equipment that is supposed to make our lives more streamlined and efficient. My recommendation is that eCW Pay those of us that were duped into purchasing this misery generating excuse for an EHR..TDR MDVersion: 5.8.1

Marginally better than onlineECW is a worksheet based EMR with no useful interoperability. It is clunky, slow and obsolete at best. The app had the potential to be better, but frankly is almost as frustrating. Using it reminds me of dialup AOL. The IT folks at the company spend their days clicking around a computer/phone screen and design their products so that is what anyone unfortunate enough to be forced to use them does, too. Save your money and look at ElationHealth. Would be infinitely more user friendly if one could prep the online chart (as one often does) with Assessment already completed and dictate the plan from that list. Instead the system forces a selection of icd10 codes EVERY TIME. despite the fact that the codes are ALREADY selected in the Problem List. Are there ANY clinical people working with this company??.LiladamiVersion: 4.8

Bad appI’m glad to read that it’s not just me having issues with this app. I’m trying to link another practice but there is no option for me to do so. Seniors, especially, I’m sure are having difficulties with this new system, using for med appointments, medication refills, test results, etc. to find out info on your own. The program that’s so unreliable, why do doctors keep using it? I downloaded the healow app, well it did not save the icon by itself. Every time you need it opens on iCloud where you can just “OPEN” the app. This app is so ridiculous I wasted so much time trying to figure it out. All in all, this app is not a reliable recommendation for doctors to use. I hope someone is listening or reading all the reviews here..ErljoVersion: 5.20.2

Huge disappointment.Terrible app compared to eclinicalTouch. Left my iPad at home so trying to get work done with iPhone app. E-refills are next to impossible to do and phone notes I can never trust if the message is saving and/or being sent to the patient or staff member. Only thing this is good for is dictating (which it is actually excellent at dictating using Dragon Medical which is why I’m doing 2 stars instead of 1) and taking photos to be imported to the chart. I suppose it’s also good at looking up patient info in a pinch. Otherwise, I would expect to be able to do as much with this phone app (especially with an Xs Max) as the iPad app, and sadly I cannot. Very frustrating. The iPad app (eclinicalTouch) is so much more useful..Shaner2000Version: 4.6.2

Too many options missing w/o that being clearWhen I tried to send in a controlled substance, clonazepam, my FOB Number was not requested and the prescription disappeared as if it had gone in but in fact it failed because of the absence of a FOB number. And many other aspects of this particular product are either clumsy to use or cannot be used easily. For example, picking Prescriptions to send in is difficult to impossible. If we put our operative schedule in this particular app, however, the app makes it easy for us to call our postoperative patients and that is nice. This product seems quite inadequately developed and is in need of a great deal of additional attention..LbartelsVersion: 4.4

Horrible support systemAll support is coming from India which I have terrible time understanding their accent. Also they seem very novice on programming or troubleshooting. They try to be very polite but wasting my time. They have some knowledge on technical stuffs but not very intuitive and creative. I am regretting being stuck with this EMR. I would not recommended this EMR to anyone. Now I am just stuck with contract and they are extremely not cooperative, especially when we try to integrate our lab to EMR, LIS system. This should be very simple, but they are not very helpful. My buddy who is computer programmer told me he does not understand why we are not done for lab integration as his clinic integrated within a week. Again, DO Not go with this EMR system. None of my partners is happy with this EMR.UnhappyECWVersion: 4.6.3

Poorly designedFirst: the notifications are in a ver small font in a light grey color making them ver difficult to read Second: I get a notification every time someone signs in. So many notifications with no importance (even 3 or 4 on Xmas day from “support groups “ although I have no idea who they really are and what they’re doing. If there is an important message it is buried in the mass of irrelevant messages and gets missed. Therefore it is not only a waste of time, I think it increases my liability should an important message be missed..FdtechVersion: 7.5.0

Totally Unreliable!We’ve been using eCW in our office since 2009, and eCWmobile since its inception. Both products have become increasingly unstable and require severale rebootings a day to function. The mobile product, when it even works, usually necessitates several attempts to open before loading. Over the past 2 months It fails to load even the sign on page and I’ve had to remove and reinstall the app at least 6-7 times during this period. There is NO customer support. the clinic product, instead of improving work flow has become less efficient, requires more clicks, and freezes frequently. I hate both products. We are switching to EPIC.EWayfarerVersion: 5.19.1

When you can get inIt works fine. I can look up patients , review charts. But when I’m desperate to dictate, and it decides to not recognize my face, and then decides not to recognize my password and locked me out, and then absolutely refuses to accept my answer to the security question, which is always the same answer and I get locked out and then it’s up our ordeal to get IT to help me sign back in and it takes them three tries after my for uninstalling the app, reinstalling it, etc...BellamangareVersion: 6.3.1

EclinicalmobileServer or application is so slow. Would time out all the time. Would dictate my chart and then when you click scribe it; it wouldn’t scribe. Sometimes when you click on your schedule; it would go no where. Can’t upload photos either and now labs wouldn’t even come through. First, thought it was my phone but I contacted other providers and they are having the same problems. Also, when you sign in, all you get is a blank screen and the home page does not load. What good is an app when it is unreliable half the time. It is a waste of your time..QpoiopVersion: 5.7.1

Does not support larger screensThis is 2019 and the app still does not support larger screens such as iPhone X or later. There is no support for biometric security including Touch ID or face ID which is unacceptable. It gets tiresome very quickly especially when you have to type in the passcode every five minutes or when you try to switch between apps Update March 11, 2019: the app keeps getting worse. Touch screen keeps on freezing while using the app. Sometimes the app does not respond at all. Worst mistake my office ever made switching to this company and their horrible software. Their in office and online support is horrible. Avoid ECW like the plague..Vishwas VanarVersion: 4.6.2

POCNot only is the program bad, but the server based at eclinical works is also slow and goes down all the time. On every patient there are NDI medication mismatchs which makes you enter the medication by hand. Entering meds and orders takes a huge number of clicks. Result displays are limited to 5 previous labs. Displays on Macintosh systems are awful and barely usable for home use. The whole company is an embarrassment that only survives due to two monopoly like practices and physicians being stuck with their system after they started it years ago and being unable to change. Help!!.NyujnhgyjnygbVersion: 5.19.0

Unfortunately forced to transition to this appOur company switched to this app for medical coding . I’m a doctor and don’t feel like I should be spending a lot of my time or effort on billing and coding. This app is extremely clinician unfriendly. You can’t sort rounding list by alphabetical. You can’t see a list of submitted codes to check for mistakes. The ICD search function is poor and has tons of outdated ICD-9 codes. Everything that took 1 or 2 clicks on previous apps takes at least 5. It’s slow and freezes a a lot. Just overall poor product on user end..Mbest07Version: 5.13.1

UnreliableIt has some great features when it works, but it crashes and/or gets “frozen” more than every other app on my phone combined…. X 10. I’ve just had to delete and reinstall the app for the 2nd time this month, for example. When it does work, the dictation feature is amazing, and being able to just check in briefly at the schedule, phone encounters, etc, when out of the office is great. This app has a lot of potential, but needs a loooot of work..Livi E.Version: 5.19.0

Meh...It’s ok when it works. Very limited capability. Good for looking up patients medications and phone numbers when on call. Seems to randomly lock you out and no way to reset without going to computer. When doing erefills, no screen to confirm that it actually went through. I’ve had times where it didn’t go through and I never knew, other times I ended up sending multiple times because I wasn’t sure it went through. Can’t send new prescriptions only refill existing ones..Swimmergirl4evVersion: 4.4

This app is terrible!The company doesn’t seem to care if the app actually works. In theory, it would be wonderful to be able to respond quickly to telephone encounters and prescription. Refill requests on the fly, but since those functions don’t reliably work, it is worse than useless. My current biggest issue is that I can’t even check my schedule for a future date because accessing my schedule freezes the app, which then has to be restarted, in order to access any other function..KatieInKCVersion: 6.1.7

Do the developers understand the concept of “user-friendly” at all?It’s slow to open, when it opens. Prescribing on it is extremely time consuming because it doesn’t show you the formulation (pill, capsule, liquid, injection, etc) of the medication until after you select it from the numerous medications that contain the drug you’re interested in. These are just a couple of my issues with this app. Overall, if I didn’t have to use this app because of the EMR at my facility I would never use it again..IebtucybVersion: 5.6.1

BugsIt is nice when it actually works but this rarely occurs. I have to force close and reopen it 3-4 times before I can finally finish one small task. Sending a med should be quick and easy but with this app crashing so much a chore that should take seconds takes minutes if you can get it to work at all. It seems to be getting worse and not better. I run it on an iPhone 11 Pro Max. I wouldn’t think it is a problem with the hardware. Please fix it so it’s usable! It’s nice (if it works) for quick weekend tasks..PeteyPAVersion: 5.6.1

Great concept w/frustrations- OK Overall for what it’s supposed to do, not some features limited. PLEASE FIX-> Super frustrating that hardly ever accepts content from another source when trying to paste (the commas and “-“ and even basic things like that are not compatible with their version of a comma and gets rejected. -would also really be helpful if it could be PDF and attachment on the mobile version, I have to login on PC to access..MurseZVersion: 8.4.0

Constant problemsThis app has just about as many bugs as ECW itself. Constant freezing not logging back in. You have no clue when you log in if it’s actually going to let you do any kind of work on it. The app is suppose to be convenient the only thing it is for me a notice on my phone that something in ecw is available for me to look at or address, which honestly is a nuisance during my days off if I can’t quick and conveniently look at it then why even get notified..Ecw needs upgradesVersion: 5.11.3

Too glitchyYou literally can not get through a day without issues. From inexplicably changing the cursor to the middle of a paragraph to flat just not working. You spend way to many hours of your life re-reading and correcting nonsense, or staring at a spinning circle. When it works, it is a good app, but you will literally never get through a day without at least one glitch and usually multiple glitches. Simply agony..Okey-dokey!.!.!.!Version: 5.19.0

Good when it worksLocks up all of the time. Then you have to completely get out of the app and restart and even then sometimes still locks up. Had an "update" at some point that stopped the patients from automatically being added to your patient list without clicking a button so if you forget to do that you have to enter the patient info again to add them. Big time waster..2011 classVersion: 5.10.1

So much potentialWhen working, this is a very useful application, which vastly improves my productivity. However, it is profoundly unreliable, not opening on the first or second try, sometimes not working at all. I sometimes have had to delete the application and re-download it. If they ever get this figured out, this would be an amazing addition to the program..AsdkjfsfhhVersion: 5.12.1

Still brokenIt’s now been over two weeks since their last “update” rendered the app unusable, and today’s update did nothing to fix the problem. I have to use this app for work, and it is utterly ridiculous that the developers cannot either fix the issue or revert to a previous, functional version. I also noticed that my prior review mysteriously and conveniently disappeared. Maybe spend less time policing reviews and more time fixing bugs?.Hoop32411Version: 5.19.1

Deserves ZeroDifficult to use is under statement. Says it will merge things Doesn’t. Half the time the microphone icon won’t show up. If someone say’s let’s use ECW anything run. This could be the case that the company I am working for is entirely too cheap to give me the computer support that I deserve and need. I strongly suggest if you were buying any ECW products that you make certain that the dictation system works appropriately and that you have adequate support staff either in-house or from ECW..Big kitty's momVersion: 5.20.2

Dr. LajvardiE clinical software is great except for this mobile app it lacks some of the critical features so it makes it useless and the futures that it does have has one single problem. The software is glitchy and I have to constantly force quit it and restart again. please fire the entire team responsible for the mobile app. and get some real team members in there. You would think after four years you guys would fix these problems since I’ve joined..Dr. lajvardiVersion: 5.6.0

Horrible appEcw needs to do a better job with this mobile app. It’s freezes up and glitches all the time. I have made multiple complaints in the past to the company about these problems. Even Trying to write this review the app froze up. For awhile the mobile app had trouble finding pharmacies. I really wish they would fix the problem. I don’t like leaving bad reviews but after while it gets very frustrating..Stuart T..Version: 5.11.3

TerribleEClinical mobile app is just awful. The latest update with “bug fixes” created bugs that didn’t exist. Now the app immediately closes every time I try to open it on my iPhone. So frustrating. Who are the losers working behind the scenes for this company?? It’s maddening. I must say that even when it is working it’s almost unusable. Many times it freezes and has to be restarted. It is also painfully slow opening encounters..KslmdVersion: 5.19.0

Solo practice APRNJust horrible. So much potential but barely worth using. I’m the most “techy” guy too, and this app is just a sluggish mess. blue drug search, can’t even utilize favorites in drug section. So your constantly doing things that are time consuming. Seriously ECW ? With all these other great features on ipad and cloud you can’t make an app that functions properly??? The phone is the most important device we carry. seriously figure it out or someone else will..The Techy NPVersion: 5.19.1

It’s great...when it worksWhich is about ⅓ of the time. Scribe feature is great. But app fails to load more often than not, either the log-in, or the schedule screen, or when transitions to encounters and back it freezes. Thought it was my WiFi....happens with office WiFi, hospital, home, off WiFi. Thought it was my phone, reset it, got new phone...app still unresponsive. Do better eClinicalMobile, this could be great. Dr. T.Surgical educatorVersion: 4.6.3

For a pure tech company this is a horrible horrible appAs a physician that has used eCW for years I would at some point in time the company would fix the app so that it was reliable they never have. When it does wotk I would give it one star but since it rarely does I can’t even give it that. It use to work with face recognition but for some reason that is beyond my understanding they got ride of that. Very disappointed overall..Jsob126789Version: 5.7.1

Most Unstable App I’ve used in medicineI’d give 0 stars if I could. This app crashes constantly and the only fix is to delete the app and redownload. I have to do that almost daily, because I do procedures and I have to add photos to my notes. If I were a practice director, this app alone would be reason enough to not use eClinicalWorks as an EMR. if you want a functional mobile app, go with Epic or Cerner. Whatever money you save going with eCW is not worth it..Jdb2014Version: 5.19.1

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