Samsung Smart Washer Customer Service

Samsung Smart Washer Positive Reviews

Grateful for the app and their Pro teamI was very impressed at how the app worked in combination with the customer service staff to resolve my problem without the need for a repairman. The app made the situation much easier to navigate..Cord100Version: 2.1.38

Great washerThis is my 2nd Samsung washer & dryer. My clothes are very clean & whites are white. Use sanitizer for whites & heavy for dirty jeans. I use best laundry detergent Persil ... never bleach For white I use an extra Pod with detergent. Love my clean clothes.Fish margieVersion: 2.1.31

Samsung is the bestI love it it works for me and my son and daughter it’s super easy .Good job samsung.DuckCrapADoodlesVersion: 2.1.28

Attn Developers! - Update Required!!!Please update this app to support SSID configurations with an apostrophe (') in the name. This app and wifi functionality on my washer and dryer is useless to me until that happens. Thanks.DeeBeeTeeVersion: 2.1.5

Wifi problemMy iphone6 cant detect the smartwasher on wifi? How do i connect to wifi? Thanks.Angrybird77Version: 2.1.11

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Samsung Smart Washer Negative Reviews

Tech UnworthinessThis is the explanation provided if one needs to use the App to diagnosis a problem (Smart Care) “depending on the situation. 1. Turn the power off and on and then press the Smart Care button and hold for 3 seconds before 10 seconds is passed after turning the power on again. 2. If a problem occurs in the washing machine, immediately press the Smart Care button. For more information, refer to the user manual.” What !!!! Does Samsung have anyone technical who proof reads their instruction FYI The App crashes immediately when use in this function.TinyhikneeVersion: 2.1.35

If I could give zero starsI outfitted my house with all the newest appliances in 2013 that Samsung had to offer, the apps were glitchy at best. Recently I went to relook at the apps and found that they aren’t even available anymore for the models of appliances that I still own. They figure you’ll spend $25k on appliances then when they changes all the apps and make them obsolete then you will just rebuy all the appliances so you can use the new app they offer. Um no. These are the last Samsung products that I will buy. Over the years I’ve had many and they don’t support any of their earlier products. You can’t find the parts to fix them, you get no support at all. I would rather buy from any other company than this one, and let me tell you, my whole house is covered head to toe with their products. As each issue arises with each one, I replace it with a non Samsung brand. Just because a model is an older one shouldn’t mean that the company who made that model should abandon it. The products don’t last, then when you need to fix them the parts have become obsolete, then when you try to get support it’s a joke because there isn’t any. They just send you in circles instead of telling you they can’t help you..Shelby0222Version: 2.1.39

Wasted money on these appliancesSo I spent over 20k decking my house out in all the “latest and greatest” Samsung smart appliances. I wish I had read these reviews first because literally none of it works I have a fridge, range, hood scoop vent, washer and dryer and nothing connects properly - I have 5 different Samsung apps all of which require accessible sign ins (almost every time I change screens) and I can’t get anything accept the driver to connect. The range temporarily from time to time but washer and dryer and hood vent never have waste of 25k.Jameshunt_Version: 2.1.28

PointlessJust for the record, I AM able to sucessfully connect my devices to both my washer and dryer. The app still gets only one star, as it works so poorly, it's frustrating. None of the controls actually work, and while the timer does display, it never alarms, regardless of the settings I choose. The one star is for what appears to be great potential. If only it did what it purports to. Did I mention it 'forgets' the WiFi connection on a regular basis?.Owl ThomasVersion: 2.1.23

Was terrible, now useless as of Dec 2021 updateThe notifications never worked, but you go proactively monitor the progress of the washer and dryer cycles. Now they “updated” the app to not monitor at all. They completely removed the only useful part of the app. No other app they make connects to my washer and dryer. Never buy a “smart” washer and dryer from Samsung. They don’t give a rip about this part of their business..John GettlerVersion: 2.1.38

UselessI rarely write reviews, especially negative ones, but this one deserves it. Pairing the washer and dryer is quite a process and once it’s done it says “[appliance] power off or smart connect disabled,”although I’m standing right in front of the appliance that is both on and has smart connect enabled. Haven’t been able to get passed that so I can’t even speak to any functions it is supposed to have. FYI: I’m very tech savvy so this isn’t a user error..TresJolie214Version: 2.1.28

Essentially uselessHaving to carry my iDevice up to the washing room to activate the "Smart Control" button on the washer or dryer is stupid. Samsung doesn't get it. The device is useless for a gas dryer -- it is monitor-only, which makes no sense for indoor use. What could I possibly do with this app that I couldn't do 50 feet from here at the dryer's front panel? Blow the house up? Maybe someone at Samsung will get a clue and make the app have some useful functionality..Mister CCCVersion: 2.1.23

One starI’m only giving this a one star because I wish you could use it like the Smart things app. My laundry is in my basement so it would be nice to know when my washer is done without having to go down to check or set an alarm. I like the smart things app because it tells me when my fridge door is opened and closed. I just wish this one was the same..Bhouse19Version: 2.1.39

WasherLoved my washing machine until their employees were sent to change washer top as it was said to be able to come loose and cause bodily harm..... now everytime I wash a load of clothes they come out with trash particles on them..... tried to send pictures of items but unable to contact Samsung..... why couldn’t they have sent experienced people..never had that problem before......now can’t even send my review..........Everytime....timeVersion: 2.1.31

Display problemsThe app in iPhone X appears to be bad design and graphics and fonts merged together I was unable to read it clearly. The app has less information as an app than manual ( that’s also a problem ) the product has no specific details so you can connect the device with. Mostly elementary mistakes in design that appears to be such low quality of design and money wasted..BaratianVersion: 2.1.31

Does not connect to washer at all.I called support as soon as I got the washer Sept 6 ,2017 but no reply at all since my multiple attempts except a chat session which resulted in rebooting the machine and following instructions that were in the handbook as if I didn’t try that. Issue is still not resolved and dealing with horrible support for all of their devices including their cellphones is not fun. Do not buy. Go for anything else. Not worth it..MasterbraterVersion: 2.1.23

Impressive how bad it isFor a company that makes electronics, this app is incredibly bad. It honestly looks like they hired someone with no experience and completed it in an afternoon. It might not be such a big deal if the manual that came with the machines were useful, but it relies on the use of this app to answer questions which is obviously the incorrect thing to do.DmitchthemitchVersion: 2.1.38

Wow yeahI saw the other reviews and figured hey maybe I can still try it out. Nope. Complete waste of my time. I have a fairly new model washer and the app doesn't work with it at all. It won't even allow me to connect because it says to "download the Samsung Smart Home app"; which my washer isn't compatible with. PLEASE FIX THIS SAMSUNG, this is what's making consumers not want your products. It's ridiculous..SatanbagelVersion: 2.1.23

It’s doesn’t connect but the self-diagnostics worksThey connecting is bull and the self diagnostic work kinda. When u line it up to the green and red , the app gives up and just shows a picture if that’s what’s on the washer . If they just had the different emotions that indicated how the washer is on the manual, that would have been way better..Rosaura CanalesVersion: 2.1.28

Of zero stars were possible...You would get more use out of the app if it had a fake aquarium as its feature. This is just bad design. It will not connect to the wifi, even though my model does have the connectivity. The app support is no help as well. It is a useless app..Drocks361Version: 2.1.23

What a wasteThis app is so poorly designed. Looks like it has never been updated since the 2000s. Doesn’t connect properly and is a total waste once you do get it connected after 15+ try’s. Washer and dryer are amazing but the app is 1 star..JackfallingVersion: 2.1.38

Samsung please read!This app works about as good as my new dryer. Both are broken. If the app isn’t ready for prime time, just pull it and fix it. Virtually everyone has problems with this app. Please fix it and also please make better products. Thx..Joey Joe Joe Jr. ShabadooVersion: 2.1.38

Smart dryerI have three Samsung appliances at any given time at least one of them is not working. And worst if you call costumer care the first thing they want is a credit card number. Worst customer care ever..AnderskenVersion: 2.1.38

I’m surprised.Genuinely surprised at how advanced Samsung can be as a developer but how lacking they can be in software. Their app is garbage, simply describing the exact same thing as the Washer and Dryer manuals say themself. They skimp on putting ANY tech in the washer and dryer screen, and expect you connect it with a poopy stinky app like this, good luck..IhatewastingmoneyVersion: 2.1.35

Terrible: could not figure out how to rate less than oneCompletely worthless. What would be nice? Finding the appliance. If that worked, then a notification that you've forgotten to move clothes to the dryer..WyhhsgsgVersion: 2.1.23

Will not connect at allMakes you sign in every time you change screens even if you check stay signed in this app is absolutely worthless.Kevinengle2000Version: 2.1.28

Nope, nope and nopeNot working and the instructions are TERRIBLE! The instructions in the manual, also not helpful. When you click "app support" it takes you to a site that's in Japanese with no prompt to select language..McPribVersion: 2.1.23

Awful.. update now makes previously working washer and dryer useless.Read all the one star reviews. The app fails on all levels (as it doesn't work).Bjg6a1Version: 2.1.38

Worst App I have ever usedThis App is terribly designed it does NOT work as the devices keep needing to be re paired to the software . I hope samsung took the team that designed this behind a barn and shot them . HORRIBLE brand experience..Arjun12Version: 2.1.23

0 starsThis app doesn’t even deserve 1 star or even half it doesn’t have my country and takes way to long to load to if you live in North America don’t download this app.Vees1128Version: 2.1.31

A good reason NOT to buy Samsung Washer!Useless app! Paid $29 each for washer/dryer USB sticks and nothing works. Thought this was a way to monitor or. I trip appliances. It is not. Also has vague & confusing setup instructions. Stop selling it, or fix it!!.SkipnAlaskaVersion: 2.1.23

Can’t connect at all!!! wast your timeI tried to connect with my washer and dryer, but they both not working at all, why you designed it but it’s not working at all! Waste my time..哈哈哈12345abcVersion: 2.1.28

GARBAGE!App won’t find washer or dryer & both are connected to Wi-if as indicated by status screens & updates having been downloaded to both machines!.BaDad64Version: 2.1.35

NopeIt didn’t work a year ago and it doesn’t work now. Samsung, you are doing your patrons a huge disfavor by continuing to offer an app that fails on all levels. Fix it or get rid of it..Cape Fear StudentVersion: 2.1.23

Can’t give 0 starsThis is absolutely worthless. This app does nothing. Washer and dryer are fine. The addition of WiFi and an app wasn’t thought out. Does not work at all..Jb3433Version: 2.1.23

What a wasteSamsung, shame! Returned the devices. Ridiculous you have to pay extra for them anyway. Too much hassle trying to connect..Vrtsy77Version: 2.1.28

App doesn’t work!App doesn’t work and the washer is terrible. Would not recommend product..Purduealum18Version: 2.1.38

Worthless1star isn’t low enough. I’ve had washer and dryer over ten years. The smart part has NEVER worked.SnackpactVersion: 2.1.38

IFTTT not fully supported!!!Need to integrate smart dryers to work with IFTTT like most other Samsung smart appliances. Paid lots of $$$ to get smart devices from Samsung, to find out their apps are useless and not all products support IFTTT!.Pbrain9999Version: 2.1.28

Smart care? Really???The functionality is so lame that they would rather not mention it..BsAppHaHaVersion: 2.1.38

Delete this app off the storeAfter following directions in manual to download this app, nothing worked at all. What’s the point?.UnkoneVersion: 2.1.28

Doesn’t workCan’t set up the appliance using iOS 14.2 even after connecting to the SMARTWASHER access point as instructed. The app just doesn’t work at all..Kiwi?Version: 2.1.35

Useless! Buy a different product that supports WIFIDear lord, what good is a product who’s internal WIFI can’t reach 20 feet? Worthless app! I needed this, too!.HereswhathappenedVersion: 2.1.31

NO! STOP!This only redirects you to the Samsung Smart Home app, which DOES NOT WORK! I tried repeatedly to connect my new Samsung flex washer to my iphone 8, and it NEVER would connect!.Sir FindogVersion: 2.1.23

Can't get connected to wifi is model WA48J7700AW supported? The manual says it isCan't get the AP mode on the washer The manual it came with says it is capable.A List preferred meisterVersion: 2.1.23

Good luckIf you’re lucky, maybe. I had ZERO help by using this for clothes dryer problem..Charlie In KYVersion: 2.1.38

A wasteTerrible. Doesn't work. Couldn't even connect washer and dryer to my phone..TriniMagzVersion: 2.1.23

WorthlessSamsung should really notify buyers of their laundry machines that the companion app does not work. What a load!.@paxperscientiamVersion: 2.1.38

WhyDidn't even use it and already knew it was bad. Totally banning Samsung from my Minecraft server >:(.ShadysbackhibyeokayhahahahaBAMVersion: 2.1.23

It does not work.It is the worst application that exists, it only creates problems for customers..Jorval64Version: 2.1.23

Won’t connect to iPhone 13Can’t get app to connect. Please Fix..Texas asroseVersion: 2.1.38

ComplicatedJust saying I hate the product.StepfdrayVersion: 2.1.23

Phone AppWhy even download the “Smart” phone app when it’s excessively stupid???.ZorbagrkVersion: 2.1.23

What’s the point?!New washer/dryer do thought I’d follow recommendations. After the Country selection, the app offers no other options - no add equipment, no choose anything… USELESS APP! If you want to offer this for your equipment, you should make sure it works first!.Sleepy1500Version: 2.1.38

Samsung Smart WasherWhat a waste of time, instructions not clear, very poor for Samsung, must try harder.Bazza1954Version: 2.1.38

Was working poorly. Now doesn’t workThe old version felt like it’s from 1998, but still somehow I could see my washer/dryer and check remaining time. Now it’s all “Smart” check, which is not supported by my machines, so I lost the only function that somehow worked on wifi. The machines are 9yo so don’t get any firmware upgrade anymore, of course….Madcat 98765Version: 2.1.38

Manual says smart care. But app says run smart check...Smart check isn't a feature on our washer and seems like it's not supported by the smart care app even though the manual says it is.OxymoronerVersion: 2.1.38

Smart Check makes this unusableThis app was working just fine for me, until Smart Check was added. Now it forces you to scan the Smart Check, which my washer doesn’t have. Really upset that I can no longer use this app..EMumVersion: 2.1.38

Never worked poor supportSamsung just gave up on this and left customers without a working smart washer as purchased.Docking65Version: 2.1.28

GarbageReally makes me regret buying a Samsung in 2020 considering their “smart” technology is from 2008. Doesn’t work at all..Silencer XLVersion: 2.1.28

Not so smartSo I bought a Samsung washer and dryer. Been trying to hook it up through the apps they told me to use.. smart home doesn’t work for iPhone users... so Samsung call centre said download smart things app. I bought the USB things for the washer and dryer I even bought the hub thinking that was the problem.... nope still won’t connect. So I thought this app my help... not still doesn’t connect. So frustrated with Samsung.BierwagongalVersion: 2.1.28

WowThis really does not work. I mean at all. Good job Samsung..Mr Chris 11-11Version: 2.1.28

GarbageApp is no better than the washer. Worst piece of crap I ever bought. Might as well have set fire to $1000. If I hadn’t paid so much money for it I’d take it to the dump. If this is the “Smart” washer, I’d hate to see the dumb one. 👎🏻🤬.Midget403Version: 2.1.28

Mauvaise application ou instruction mal faiteRien ne marche pour connecter au Wifi. Tout essayer ça ne marche pas tout simplement. J’ai juste perdu deux heures de temps..KizitofrVersion: 2.1.23

Waste of timeApp doesn’t work. I’ve tried connecting for an hour. Also the instruction in the users manual and the instructions given by the app on how to connect differ. I’ve tried both ways and nothing works.SaratronsonVersion: 2.1.23

A complete waste of timeI've spent hours trying to get this to work with no luck.Louju82Version: 2.1.23

Don't waste your time. Terrible app.Seriously Samsung. Why release this if it wasn't even ready? Be better..Bradley069Version: 2.1.23

TrashSpend two hours for nothing. Absolutely trash app..Home TrashVersion: 2.1.23

UselessI have spent an hour trying to decipher the set up sequence. Great washer Terrible App. Come on Samsung read the review here..Mad Man MoonVersion: 2.1.23

FrustratedCan't get wifi set up, can't phone washer or dryer, feeling kind of dumb right now.NonicknameseemstoworkVersion: 2.1.11

Can't even connect itI have tried everything and can't even get this app to hook up to the washer or dryer. Why would it not be a simpler procedure to connect.GrimacetvVersion: 2.1.9

Start TimerIt'd be a better app if you could set a start time, like an alarm clock! So the wash cycle would just finish as I woke up.BURTONYYCVersion: 2.1.11

Useless. Doesn't workSmart machines do not connect to WiFi as per the instructions given. Don't bother getting this app. Waste of time..Alberta SubmarineVersion: 2.1.9

Useless as isApp would have been much more useful if only it did notifications and wash status and nothing more. Remote starting of washers and dryers are not only impractical in addition to safety issues. Listen to your customers and give then a new app that only does status and do away with the required smart control button at the machine and all the discount issues..DruzaraVersion: 2.1.9

Gèle constament avec ipad air et ios7Vraiment mauvais comme appli. Même avec mon samsung s3 sa plante quand j'utilise l'appli a l'extérieur de chez moi en 4g. Horrible Samsung. A des croutes a manger avant d'être l'égal d'apple..AudiovueVersion: 2.1.8

UPDATE FOR THE LOVE OF GOD!This app needs an update ASAP! The washer and dryer are great but considering they are a product of Samsung I would assume the app would follow. When you exit the app it does disconnect but it will reconnect when you search for it again since the washer's wifi is still on. One thing I would LOVE for the updated app to include is the ability to customize the washing/drying cycle to your preference like you can do manually on the washer/dryer itself. If I want a specific cycle such as "Heavy Duty" I'd like to be able to change the water temperature from "hot" to "cold" on my phone, or add an extra spin etc. This would definitely be an added bonus!.ManicMedic22Version: 2.1.8

Crap stupid and complicatedThe most idiotic and complicated procedure to connect this app to the machine. Samsung developpers shame on u.EytanbouzVersion: 2.1.6

Disconnects and freezesThe idea of the washer/dryer notifying you of a load being done never gets a chance to happen. The app disconnects and or freezes long before than :( Not good.MonkeyclawVersion: 2.1.0

Great idea, but needs workI've setup a wireless router in the basement and had no connectivity issues. However, the app is extremely limited. You can only chose from the factory preset cycles. There is no way to customize anything (e.g. heavy duty, with cold water instead of hot). What is worse is that if you don't start the machine with the app, you cannot connect to it, no info on status (e.g. How long to finish) or anything. I'm hoping Samsung will provide more options, until then it is pretty useless..In2surviveVersion: 2.1.6

Keeps disconnectingI can get the app to work to start the load of wash but it is always disconnected before the wash finishes. The idea is neat and I hope Samsung figures out how to fix this soon..JfcoffinVersion: 2.1.6

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