Sheetz® Customer ServiceSheetz

Sheetz® Customer Service

  1. Sheetz® Customer Service
  2. Sheetz® App Comments & Reviews (2024)
  3. Sheetz® iPhone Images

Whether you’re a Sheetz Fan, Friend or Freak we’ve improved the app to make your Sheetz Run better than ever! With a fresh new look, it’s like it came straight out of our Made-To-Order kitchen! Go ahead. Order the mozz sticks on your burger. Why the Sheetz Not?

1. Save time by ordering and paying ahead for your favorite MTO foods and specialty drinks.
2. Save money by receiving exclusive app only offers!
3. Reorder your favorites in seconds.
4. Customize your rewardz to get those Mozzarella Sticks you’ve been eyeing up!
5. Use SheetzPay to make purchases with your phone inside any of our stores.
6. Unlock special features only available in stores, like using SheetzGO! to scan and checkout on your phone!
7. Show some love by sending a digital gift card to a Sheetz Freak in your life!

Sheetz® App Comments & Reviews

Sheetz® Positive Reviews

Problem adding a debit card to my wallet.I recently had to replace my debit card because of fraudulent activity. When I tried to add my new card to the wallet, I got an error messages saying my card could not be added. I tried multiple times, tried using a credit card, restarting the phone, and finally deleted and reinstalled the app. None of these things worked. I recently installed the latest update to iOS (Apple iPhone 13 Pro.) Is it possible that the app is not fully compatible with the iOS update? I hope we can find a solution. I am disabled and used to order and pay on line so I could use curbside pickup. I’m back to going into the store and ordering and paying there..Version: 7.25.1

Decent AppThe App for Sheetz is decent at what it does, and it makes ordering MTO easy and fast. While the user experience is good, it would be nice to have a more obvious way to leave feedback, like sometimes my order is messed up, or sometimes the person behind the counter did an extra amazing job and I want a way to share that. It would also be nice to have the ability to select amounts of an extra on your order. For example an ability when getting mayo to select “lite, regular, or heavy” rather than just hoping the person making my food has the life experience to know how much sauce I like on something. Keep up the overall good work!.Version: 7.13.1

Could use some adjustmentsI love sheetz and am happy I have the app to make it easier to order. What I don’t like about it is, there’s no option to make adjustments on your orders. I like y break mast sandwiches extra toasted and there’s no option for that, so I always have to call and ask them to make it extra toasted. There is also no button for brewed tea, only fountain drinks. So it becomes inconvenient for me because I either have to wait in line to pay for it there or order a fountain pop and ask them to make it tea when I called. If these changes could be made, I’d give the app 5 stars..Version: 6.27.0

Latest Update - Not a fanLike the app a lot. Use it every day. Placing an MTO order when I leave my house and having it ready when I get to the store is a fantastic timesaver. I drive an EV now but when I’ve needed to fuel up the 2nd car the Fuel part works great. My gripe is with the Go portion. I use that every morning as well. Who’s bright idea was it to put every single size and flavor of fountain drink in there? Previously I just hit fountain and then extra large and was done. Now I have to scroll through the giant list to get to what I want. If the goal is to track which specific item is selling, that’s cool. Add a favorites option or something like you have for MTO so I can get to what I want quickly..Version: 7.19.0

Good but would like some changesI like being able to order from home and my food be ready pick up by the time I get there. Works well for the most part. My biggest complaint is that you don’t know if something is missing from the menu in the app or if the store is out of stock of a menu item. Would be nice if it did what the tablets do in the store which is grey out what is on the menu but unavailable at that time..Version: 6.24.0

Now that the points are working again for meCan you do me a favor Add in a built in receipt keeper I am constantly having to ask for receipts if they are to busy I don’t get receipts and the app should be able to keep a digital receipt honestly It’s not rocket science this is computer science. Also need to update the gift card system To be able to work at or pay at the gas pumps. I have really bad feet and having to park walk in pay for gas Walk back out is sometimes more then I can physically bear pain wise. Thank you. Alley.Version: 6.22.0

Customer Service ReviewI recently used the pump-to-pay option through the app and ran into a problem, so I contacted customer service and it turns out Sheetz wasn't the problem, but instead it was my bank at fault. Regardless, the customer service support was amazing and super simple! I do wish they had an easier way to call customer service through the app instead of the website..Version: 7.21.0

I’m having problems.I get notifications that I have special offers etc. . But I can’t access them. I keep getting the message oh Sheetz, update needed please update to the newest version. I updated as soon as I get this message. I went back to the app and the same please update message keeps popping up . Went back to the App Store and it says open, not update. I can’t update any further, but the app insists that I need to update to newest version before I can get access! Don’t know how to fix this. I’m tempted to take the app off my phone..Version: 7.13.1

Great app but few bugs currentlyIt’s amazing when it works. But today it will no longer let me order with “pay in store” option. Only redirects me to payment methods of using cards for pay now pick up. It’s nice being able to use the pay in store option when I just want to pay cash for pick up and not have to wait around for ordering in store..Version: 6.22.0

Super useful for contactless shoppingIn the wake of the Covid-19 pandemic, the Sheetz app has become indispensable in my daily work, allowing me to have food made & paid for by the time I’m ready to pick it up between work shifts. The Shcan & Go features makes shopping for items not in the app a breeze, and I can avoid lines or coming into contact with potential transmission surfaces. Finally, keeping track of my offers and redeeming rewards is a snap with the app..Version: 6.4.0

Useless AppI added the app so that I could pre-order and pick up food at the drive through. Absolutely would not let me enter a method of payment. I had entered my email address incorrectly but even after I fixed it and verified my email address the app would never let me enter a credit card onto my wallet. I finally created a new account using a different email address and had no problems. This bug needs to be corrected..Version: 7.23.0

Delivery & appI love Sheetz! It is my go to convenience store/gas station. However, I do not like that they have every flavor of Mountain Dew available for delivery except livewire Mountain Dew. That and the fact that if you order for delivery and pick up they do not refund you or notify you that an item is not available or no longer available at that location. Those are my only complaints.Version: 7.21.0

Mr MartinI am a regular customer, and shop at the King, NC store. The store number is 483. I would like to recognize an outstanding employee by the name of Lisa. I do not know her last name ,but she wears a baseball cap with many buttons on it. She is friendly, courteous , and an excellent employee. Please reward Lisa for her excellent service! I will continue to shop at your store!! Your company is great!! Thank you, William R. Martin Jr..Version: 6.27.0

UpdateLove the sheetz app when it works! I’m not sure what the solution to the issue I’m having I’m having is but it say I need to update the app but the App Store says it’s up to date and it still says I need the to do the update. I tried deleting and reinstalling the up but it still needs update? Any ideas? I have 2500 points I’d love to use😂.Version: 7.13.1

Sheetz corrected issue, app now greatOriginally I downloaded app and could not load a payment type and had issues with app freezing. Sheetz reached out and resolved issue by giving me the ability to reset my PIN. Now it works perfectly and I highly recommend reaching out to them if you’re having an issue. They will take care of it. Thank you!!.Version: 6.14.2

Apple Watch Support for Sheetz Card Please!I would love to be able to add my sheetz card pass to my Apple Watch. It would be super convenient to scan my sheetz card and pay from my watch while scanning items in the store or while paying at the pump. Not sure if this is an Apple or developer limitation, but it’s definitely my most desired feature for both..Version: 7.24.0

Complaints option?I love using the sheetz app as it makes it very easy to stop by and pick up an order when it’s ready. But its just such a large pain when I’m in a hurry and I am missing items. Not sure if complaints is the right word but I wish there was a way to let rhe store or app know to be reimbursed for missing items through the app..Version: 7.11.0

Can’t use any of my cards to pay?I don’t know why or what happened, but I’ve never had an issue paying before I go (which is my preferred method) but for some reason, using both the app and internet browser I get an error of “payment failed” and I’ve tried every card I have. I don’t understand what the issue could be, my bank said that they didn’t flag the card or anything of that nature, so I assume it’s the app.Version: 6.21.0

Tracking information complaintYou guys should really have tracking information be placed in the app and not be sent through a text. It’s kind of uncomfortable to be waiting forever for a text to tell me when my order is coming, there should be an immediate place to check the status..Version: 7.25.2

Pretty good for the most partThe only problem I have from time to time is when ordering I get an order received confirmation email, but the store says they never got the order. Sad part is there is only one store in my area. One improvement that could be made is give the option of ice, no ice and amounts of ice in fountain drinks. You're almost guaranteed a full cup of ice with a little sip of drink when ordering on app or online..Version: 7.5.0

Please add Apple PayI’ve been using the app for quite awhile and just recently starting using Apple Pay for its ease of use with all other apps. But it’s impossible to pay for my order through the app with Apple Pay. I can use Apple Pay at the drive-thru window, but that means I can’t use the app to order. Please close this gap and add Apple Pay to the app!.Version: 8.3.1

Reward items can’t be un-redeemedI like the app and I shop at Sheetz at least 3 times a week. Clean stores and good products. My complaint is that I cannot “un-redeem” an item once it is selected in Rewards. I accidentally selected a coffee mug which I will never use. I asked the clerk at the store and he confirmed the selected item could not be returned in the app. I threw away Sheetz points that I could have redeemed for something useful. Lesson learned..Version: 6.13.0

Bugs With New DesignThis app is great when it works. It used to be very reliable. Lately I’ve been getting randomly logged off, I’m unable to prepay for my order, I’ve accidentally submitted multiple orders (to pay in-store), and the app just forgot my credit card info and logged me out which prompted this review. If and when the bugs are fixed, it’s an easy 5-star app..Version: 6.4.0

Automatic brightness is roughI assume the app automatically increases screen brightness so the Sheetz card barcode can easily be scanned, but I’m sitting on a dark bus with other people and trying to place an order for when I get off, and my phone keeps becoming as bright as the sun. Not only is it just super annoying, but it’s preventing me from placing an order since I can’t do so without bothering other people..Version: 7.7.0

New version doesn’t workThe app crashes immediately. Tried uninstalling, rebooting, reinstalling. No dice. As soon as I’m logged in, crash happens until I uninstall, the. I get to log in again to watch it crash. Other than that, I love Sheetz and this app is awesome when it works. Edit: got a response that it was fixes and it was, thanks.Version: 6.14.5

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 8.5.0


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Sheetz® iPhone Images
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