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Whiteout Survival Customer Service

Whiteout Survival is a survival strategy game to center on a glacial apocalypse theme. Fascinating mechanics and intricate details await you to explore!

The catastrophic decline in global temperatures has wreaked havoc on human society. Those who have made it out of their crumbling homes are now faced with a new set of challenges: vicious blizzards, ferocious beasts, and opportunistic bandits looking to prey on their despair.

As the head of the last city in these icy wastes, you are the only hope for humanity's continued existence. Can you successfully guide the survivors through the ordeal of adapting to the hostile environment and re-establishing civilization? The time for you to rise to the occasion is now!

[Special Features]


Assign your survivors to specialized roles such as hunter, cook, woodcutter, and many more. Keep an eye on their health and happiness and treat them promptly in case they get ill!

[Strategic Gameplay]


There are still countless usable resources scattered across the ice field, but you are not alone in this knowledge. The vicious beasts and other capable chiefs are eyeing them as well... War is inevitable, and you must do whatever it takes to overcome the obstacles and make the resources yours!


Fight for the title of the Strongest with millions of other gamers from around the world. Stake your claim to the throne and establish your dominion over the frozen wastes in this test of your strategic and intellectual prowess!


Find strength in numbers! Create or join an alliance and dominate the battlefield with allies at your side!


Recruit heroes of different talents and abilities for a better fighting chance against the dreadful frost!


Make the most of your heroes' skills and battle it out with other chiefs to win rare items and infinite glory! Take your city to the top of the rankings and prove your mettle to the globe!


The glacial catastrophe has wiped out all forms of technology. Start again from scratch and rebuild a system of technology! Whoever controls the most advanced technologies rules the world!

Whiteout Survival is a free-to-play strategy mobile game. You may also choose to purchase in-game items with real money to speed up your game progress, but this is never necessary for you to enjoy this game!

Enjoying Whiteout Survival? Check out our Facebook page at the link below to find out more about the game!


Whiteout Survival App Comments & Reviews

Whiteout Survival Positive Reviews

Addicted! But I have a question…I’m loving playing this game. It’s a great strategy game. I’ve played many, but this one keeps me coming back quite a few times. Upgrading is pretty easy. The characters are silly and adorable. The alliances could be better though. Most of the “join” alliance leaders haven’t played in days & so have most of the players. Like 3 out of 54 alliance members. Very frustrating! But most of the players I have met are very nice and helpful. Exploration is challenging sometimes and so are the arenas. You have to make a few adjustments on the players you use in the arena. I do have one question. Is it possible for me to have more time on the Rookie’s Growth event? I’m so close but I only have 3 hours left and I’m running out of time. Please give me a little more time?.Version: 1.7.9

Too seriousI am always up for a good strategic game. The initial game play and development of your town was a lot of fun. I was enjoying my game play up until the task of joining an alliance was at hand. I had went through quite a few alliances. Not for lack of participating, but just dealing with the alliance leaders and some teammates. Certain players get power hungry and it’s like dealing with a bunch of kids on a play ground. I haven’t been subject to the treatment. Viewing the way they talked to the other teammates and just how serious they were taking things was a major turn off for me. Don’t get me wrong, I am an avid gamer and believe that if you are a part of a team communication is let. But I am not a fan of the people who peeled in high school or are push overs in real life coming onto a game to boss people around in an inefficient manner that doesn’t help alliance development. I should have just kept playing but not joined an alliance or just started my own. I just got turned off from the game play because of it. Other than that it’s a good game to play. If you enjoy it I would suggest start your own alliance to continue to enjoy it..Version: 1.8.5

Best strategy game I played in a while…This is the best strategy game I played on iPhone in a long while! I got hooked on it for at least two weeks and still going strong! Best part is that there is no ads to watch (other than advertising their own packages). My only concern is that new players like me are not warned that whatever “benefits” they purchase using IRL are tied NOT to the whole game, but only to one character in this game. And you can have up to two characters per “state” with the number of states continuously increasing (it’s around 70 now, right?). So, choose wisely where you buy your packs as it is best to only have one or two characters, and not jump between 20 different ones… Great game nonetheless, give it a try!.Version: 1.6.2

Good Game! But Has IssuesI love this game, don't get me wrong. I've never been one for these types of games, but this is addicting, and the international social aspect is really fun! That said, I do have issues with it. 1) it's very much a PAY-TO-WIN game. There are players on every server that can dish out the money, and you will not catch up to them if you don't do the same. It makes servers move faster than they need to. It's also kind of demotivating while also making you want to spend. 2) IT NEEDS RESOURCE SHARING! Resources, boosts, anything are so hard to get as a non-spender, and the servers move too fast for you to catch up. They need to implement the ability to share resources and stuff. In my opinion, it doesn't matter who is using them since they got paid for it anyway. A lot of players I know share this sentiment..Version: 1.7.9

Fav game currentlyI really like this game, the progression is really nice, and for the most part there is always something you can do so you don't have to wait to play the game. But what's great is that there is no adds, not even optional ones. The alliances in this game that you can make are also great. One thing I would like to see in the future is bigger buttons on the top of the screen, for example, the survivors menu. Whenever I need to open that menu up it takes a couple of tries because of how small it is, so if it was bigger I think it would be a lot easier to use. But apart from that everything about this game is great..Version: 1.8.5

Great gameHonestly this is one of the best games I’ve played on a phone. There Is lots to do but u never feel to forced or guided. There is a lot to achieve and the rewards are genuinely “rewarding”. my only gripe is after 15+ epic recruitments I would expect to get a “full” character instead of just multiple shards. I feel like it would be more in line with the cost of recruitments to get a character every 10-13 recruitments. This change would likely increase the amount people spent towards recruitments because the reward would remain fresher in out minds and the incentive for recruitments would be much higher. Anyways this is a great game and is hours of free fun!.Version: 1.4.3

Now what?This is a fun game to start, but turns basic just like all the rest out there. You get to a certain level and realize who the p2w players are. Everyone has the same “heroes” and there are no advantages in grouping certain heroes with each other. If you’re high enough you get gear for them, usually grey, green or blue. If your lucky purple. The p2w players have orange and have evolved their heroes to the fullest. So your guild takes some land and gets close to pyramids to attack them for bonuses, yay. That is if a p2w guild doesn’t push you out of the way. Well then now what? Log on, train troops, research, donate, gather and well that’s it. Nothing fancy here..Version: 1.7.9

New Favorite GameThank you to whatever game I was playing previously that gave me an ad for this game because I instantly fell in love with it. I’ve played multiple other games like this with similar game mechanics and what not, but something is different about this one. Whiteout Survival, unlike others, has a unique storyline and beautiful gameplay. I love how we get to upgrade elements within the buildings as well, something you almost never see in other games. It shouldn’t be surprising that there are elements of this game that you can pay for, but it is not entirely pay-for-play, and is fairly manageable without..Version: 1.8.5

New Favorite GameThank you to whatever game I was playing previously that gave me an ad for this game because I instantly fell in love with it. I’ve played multiple other games like this with similar game mechanics and what not, but something is different about this one. Whiteout Survival, unlike others, has a unique storyline and beautiful gameplay. I love how we get to upgrade elements within the buildings as well, something you almost never see in other games. It shouldn’t be surprising that there are elements of this game that you can pay for, but it is not entirely pay-for-play, and is fairly manageable without..Version: 1.8.5

Very addicting don’t normally write reviewsIt’s addicting you don’t feel like you have to pay to play though some offers you receive could help you or are worth it, very easy game, but not too easy where you feel like your just clicking a screen to advance. So far I really have no complaints except the ads that were for the game are not exactly true but honestly it didn’t matter I thought I would just be playing the game here and there but now if I have an opportunity to play, I play…. And kinda won’t put my phone down..Version: 1.8.5

Not entirely what advertisedThe game is fun and very addictive but once what once you get into the groove of things and reach a certain level its a bit tiresome and boring from doing the same tasks every time you play. The advertisements made it seem more of a survival game but once you reach lvl 10 that goes out of the window and it becomes about alliances and if you’re not in one you’ll probably get attacked every turn. And even if you’re in one, if you’re not willing to spend a dollar you’ll probably never be acknowledged due to lower rankings. As of now, I have officially been online for 30 days….and 30 is my limit..Version: 1.8.5

It’s awesome and thrilling game, but I think it can be more.When I first played it, I was a bit skeptical but it almost took a way all my expectations and predictions in for a survival strategy game, however when I reached a certain level it became a bit dull and predictable. I was disappointed that it didn’t give me the choice to keep it strictly survival or keep it as a sort of story mode survival strategy. The game has a potential and I can’t wait the next update has in store, I think it could be the next big thing. For example, the next update could focus on adding more territories to the player’s city to grow the population and it’s resources..Version: 1.7.9

For starters:This is a great game, i personally think it was inspired by other games, but every good game is like this game aka they are all almost the same, but like 70% of this game has so many new mechanics and it’s so easy to do, no need to wait forever for a upgrade, everything is a good price, and there are so many surprises, even when your board there is so much to do! There is a suggestion box where your survivors rate your city, it could be good or bad, and you can click on it and upgrade that building to make them happy! This game is so good you should play.Version: 1.8.5

Keep Going!Always been a fan of these games. They have done rather well with this one. Usually by the time I reach a higher level, I get bored and delete it. This one’s allowed you to continue ftp for weeks! Resources aren’t too difficult to come by, diamonds and other rarities are reasonable obtainable. Over all it’s fantastic. I do wish there was a way to send alliance members resources to help out. Also, if we could max upgrade as an option too. Especially for features in resource buildings..Version: 1.8.5

Wish it was like the adsGood game. Only giving it 3 stars because it’s nothing like the ads. I downloaded this game thinking it was another game I can play when I’m bored on the toilet, but no it’s another defense pvp game where you have to deal with the people who spend a lot of money in the game to be further ahead than you. What’s worst is this game doesn’t even have a mini-game where you at least get to play what’s on the ads. So if you’re looking for a game where you melt snow to put in the fire this isn’t it. Instead it’s another ripoff of every other castle building game there is on the AppStore that cash grabs any chance it can get..Version: 1.8.5

Top tier game BUT...This game is the best game that I have on my phone the graphics are the best📈 plus no adds! However, when you check the recminened poster board it's always at like 60 to 70 percent and it's alwys hard to stay at a higher one I think you should change that and make it a little easier to get to a higher tier just saying. But overall I think this is the best game on my phone and I hope you can try to change it. 😃👍.Version: 1.8.5

Very similar to Game of War- Excellent strategyThe game play and structure is exactly like Game of War from 7-10 years ago. That being said, it was and still is one of the best strategy game structures around. It keeps the player engaged, interacting with others and a lot to do. I love the new snowy whiteout theme and the new features. I took off one star because like Game of War, this is a pay to play game. I realize developers need to make money, and I'm ok with that to a point. Hopefully, we won't see whiteout survival Super Bowl ads- we all know how much those cost..Version: 1.8.5

I’m sorry.I thought my Account was deleted because I deleted the game, when your app wouldn’t updateing for some reason. I thought I linked my account on facebook. but I looked at my facebook account and I guess not. I hope this will replace my other comment and no one else will see it. if not I’m sorry to whoever read it, please disregard it. And while on the subject PLEASE LINK YOU ACCOUNT, LIKING IT FACEBOOK, OR FOLLOWING ON DISCORD DOESN'T AUTOMATICALLY LINK THEM!!.Version: 1.7.9

RushI built everything up. The survivors were not happy and complain a lot. You don’t get enough items like that to even try upgrading anything. FYI, I have two parties in a group. I sent one out and the other I could not send out because they’re training, which got me confused. I thought training was new soldiers, not soldiers I already had for the past 2-3 days. If you have the money to pay, you’re good. It just upsetting that I really like this game and this is what they do to people who don’t want to pay..Version: 1.4.3

Hands down the best RTS/SLG game right now!This game does so many things right! Amazing beginner events that are obtainable without crazy amounts of money needing to be spent right off the bat, plenty of stamina restoring items, great graphics, fast gathering, on-the-spot scout reports, friendly players, easy to learn and hard to put down! I HIGHLY suggest trying it! Oh, and it’s in portrait mode, which is the best orientation for these games, so huge props for that!.Version: 1.4.3

Beautiful MasterpieceThe best themed strategy game. Gameplay is absolutely addictive, tons of events to keep you and other alliances engaged. Gorgeous graphics and visuals, it looks so real. I’ve been playing this game religiously and can’t put it down. I am super hyped for future heroes and updates along the way. Thank you for this beautiful masterpiece of a game. Suggestion: Maybe add base decorations and a way to personalize your city..Version: 1.6.2

It’s enjoyable to play but some improvements desiredPros: -The game progression is feasible to keep up with -it’s interactive, and if you play often enough, you will be able to keep up and survive. Cons: - you have to pay for shields using diamonds and if you’re not a frequent player that can be kind of costly to keep up with. The one thing I hope would change: If you have an excess of resources due to how long it takes to build/progress. I wish I had the option to control where my resources go. I don’t see why we can’t exchange resources within our alliance. Often the smaller players are just trying to build and unable to protect themselves. If I am not on to help protect, I should be able to at least help them rebuild with some resources..Version: 1.8.5

It’s exciting!You have to survive by building and upgrading everything, you explore and find supplies this game is amazing! Only a few remain in this icy world and you have to find them, help them survive, and as I said before build everything to survive and fight off bears and other animals. Oh and the story is perfect people talk and you hear them! The graphics are wonderful too..Version: 1.7.9

Extremely addictiveI love this game, I’m not usually able to stick with games like this but I’m actively playing daily. One problem that I’ve been noticing is that every survivor that works at the nursing station eventually will start saying negative comments. I trade out the workers every so often because of it. Only place it happens at..Version: 1.8.5

DiscordI really liked playing this game up until the point I joined and alliance and kept getting asked about discord! For those of us that don’t have a discord or don’t desire to have one, we shouldn’t be kicked out of the alliance for it! That is the only reason I gave the game 4 stars instead of 5! I uninstalled the game because if I can’t join an alliance without being kicked out for that reason, I would rather not play!.Version: 1.7.9

Good game but time consumingIt’s a good game, but everything takes too long as far as upgrade once you get above level 18 everything takes five days as far as embassy and furnace and it’s so time consuming and you can’t really do anything in the meantime and then re-search starts getting ridiculous. Taking over 3 to five days to complete one thing. If it didn’t take so long for upgrades, and everything else again would be great..Version: 1.8.5

Fun game to play!I play a few games like this and I have to say the style and progression in White Out is nice. Understanding how the hero’s work is easy as well as building your troops. I spent 5 dollars on purchases and have managed to get great use out of it considering the time I’ve put into the game. If you like mobile games of this genre you’ll love this one!!!.Version: 1.4.3

Amazing, one problemI love the game and it’s just my first week. But I have one issue. I suggested this game to my sister since I love it. But whenever I try to add her to my alliance or friends list it says, “ Chief ID Not found” and “Alliance not found” or something like that. Please fix this or if I am doing something wrong please tell me. Love the game though!😃😀😃.Version: 1.7.9

Got to lvl 13 before p2w kicked inDon’t kid yourself, all fort games are designed to force you dual-wield credit cards and pins you with other dualies to max you out. Got a day worth fun before the game wanted all my credit cards. Remember the thousands you drop for the advantage will become obsolete in a couple weeks tops before you’re expected to max out another card. Play responsibly….Version: 1.8.5

Needs room for growthIt’s a cool game but after awhile it’s the same thing. The houses and clinic only max out at level 10, which means you never get over 32 survivors. It seems like it’s more room for other buildings or something extra to look forward too. Also the construction rate to upgrade buildings is long!! I’m at over a week IRL to upgrade my furnace. Regardless at this point it’s pretty repetitive and probably will delete soon..Version: 1.7.9

Awesome game and have one recommendationOne of the best games ive played. I did a review in-game for you guys but forgot to leave a recommendation that i think would be helpful. I think that it would be awesome to have more than 8 shelters so we can have more people in our town. This would make the experience much more enjoyable.Version: 1.6.2

Loving this game except for one thingThis is a great survival base building game with many great features although my only problem with it is that I can’t put my discord anywhere without it getting censored. Why is this because it would be nice to have a discord for my members so we can coordinate events better..Version: 1.8.5

ResourcesMy clan is strong but we can’t go any further because all of the big alliances have taken all of the iron farms we are not able to make a trade with any of the clans maybe make it where it’s easier to get iron farms per clan made Other than that the game is quite entertaining.Version: 1.8.5

Fun but,Ive been obsessed with this game. However, not knowing how to level up your heroes just right or not being able to gather all the resources is difficult. THIS IS A PAY TO PLAY GAME. you can’t not spend money and do near as well as the other players. You get stuck at some points because of it. I like this game, it’s full of strategy and community..Version: 1.8.5

Best game in my phone!Fantastic game! Fun and fairly addictive. Clear tutorial for new players, lots of missions and actions need to be completed. All characters are cute, I will collect all of them!!!:D.Version: 1.4

One minor complaintThe game needs more chapter missions! Storyline is what sets this game apart from titles like Rise of Kingdoms!.Version: 1.6.2

Great gameSo far I’m really enjoying this game easy to play and lots of helpful prompts if you get stuck!.Version: 1.7.9

Good game to kill timeI’ve been playing for 11 days and its a great way to kill time and fun to play. The game always keeps you busy with new events every day or second day..Version: 1.4.3

ImpressiveI love this type of games where you build your own little world with resourcesand its very well made and the fact that is simple progress in the story make this game a 10/10.Version: 1.8.5

Fun game but conversion is through the roof!This game is great, and I have enjoyed making purchases to advance in the game. But some of them have gone way above nessacery conversion. A 3.99-7 was ok. But a 27.99 to a 48.00 charge waaay to high, and this was not the first time, but it will unfortunately be the last i purchase anything close to this price range again. Very disappointed..Version: 1.8.5

Fun but no option to opt out of world playPeople kept attacking me and destroying my progress which was really demotivating. I had fun with the other aspects of the game like building, exploring, and the little fights against monsters, but when you sleep for 8h and someone loots all your stuff, it’s not much fun. You can protect yourself if you’re willing to spend a little irl money but I’m not interested in that. The game also has a lot of confusing elements for me as someone who doesn’t spend a lot of time playing games like this and is hard to break into as a newbie. If they make a mode where you can just be by yourself collecting and building and fighting monsters, I’d do it. As it is people just bully you when you ask to be left alone. Fair warning..Version: 1.8.5

Super fun, don’t need to buy anything for a long time.I was able to level up very far and quickly without buying anything, by then I was already addicted and fully invested and that’s how they got me. Now I can’t help the temptation to buy things. It’s really fun. You can continue playing the game without spending anything. I’d like for them to expand the game and bring in new characters and new exploring, and new buildings. I’d like to be able to expand my city further and find new and exciting game play experiences..Version: 1.8.5

Decent gameThe game is fun, I love the idea of surviving the weather and the cold. Beyond that it plays like any other game where you join an alliance and do stuff on the world. Personally, I ignore that and wish the game leaned more into the survival / collection than the battle..Version: 1.8.5

OkIm planning to restart my phone, so i will have to delete everything, my question is, if i install it again, will the linked account be the 1that i used before, or no?.Version: 1.8.5

It’s actually okayI’ve been playing it and it’s fun, the chat is also super funny..Version: 1.8.5

Amazing game, so much funAnd best of all, no ads! It’s so fun you actually get into it real quick and they don’t force ads down your throat!!! I ended up paying for a pack just bc I loved how much they put into this game. Every mobile game should follow their model! Bravo!! 👏👏👏.Version: 1.8.5

Fun but long waitsIt’s bin 3 weeks and so far Fun but, I got a lot of items not being used in my bag and construction times are a week now with minimum help. The recruitment keep getting repeat heroes having trouble moving forward in missions. Definitely meant for paying players. Recommend if hero’s are not as good as another option to put them back in the vault for later. Gunna delete soon just feel like a repeating time line that will never end..Version: 1.8.5

Good gameGame is good. Fun to keep up the survival and build.Version: 1.8.5

Great game with 1 issueThere are a lot of young people playing this game and the use of the Megaphone is a big irritant. Game developers…please delete Megaphone from this game so that we can go back to enjoying playing..Version: 1.8.5

Ruined by Pay to winThis game gripped me at first by the frost punk connection and starts off fun like many other mobile war games. But quickly you see that there is no hope to get anywhere without paying money. While it is free to play it certainly is a pay to win game which is crushing as it had a cool concept that really didn’t deliver. The whales who spend money will slowly take over and you won’t hold even a candle of hope once they spread especially near the end of season. It was fun for a bit but you have to be ok to have to reset or run once the pay to when players flood your sever..Version: 1.8.5

Needs to evolveLeveling up and getting the basics down is straight-forward, join a guild and get helped with time-consuming stuff, but events are repetitive and all the same, you’ll either be the constant target of high-level pay2win toxic players who plague the game or become one of them..Version: 1.8.5

This is a good gameI love this game it’s really good there’s only one downside to it though. It’s really hard to keep it warm in the first stage is your city overall it’s a really good game and I think you should download it..Version: 1.8.5

5 StarsAmazing game, 10/10. Been playing for hours among hours, and haven’t spent a penny into the game. Highly recommend for everyone..Version: 1.8.5

I like this gameI like this game please keep updating & upgrading the game a lot more thank you.Version: 1.7.9

CrashesIt crashes and sometimes it stops and reloads (after new update) (wasn’t like this before the update) please respond and fix it thanks.Version: 1.8.5

Haha bozos I just wasted your timeI like ads >:).Version: 1.7.9

Meilleur jeu gratuit que je connaisJ’adore ce jeu, j’y joue avec 5 personnages. Serait-il possible de faire de la publicité dans les régions francophones. Il n’y a presque pas de gens qui y parlent français, même l’anglais y est très rare. Je ne cesse de me relancer de royaume en royaume en ayant espoir….Version: 1.7.9

No ADVERTISEMENTSNo advertisements and really fun to play 👍🏻.Version: 1.7.9

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 1.9.10

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