NovelWorld - Unlimited Novels Customer Service

I’m signed up laying $9.99 in order to have vip status with unlimited reading. I go into the app and surprise surprise vip has not been activated and I can’t read past the 7th chapter. I reached out via the feedback section in the app and no one has responded.

I like the books but I’m frustrated because the app keeps crashing.

I love the app, I read about 3 to 4 books a week while I am at work.. really addicted me!

Better than other apps I’ve used. Cheaper too as a monthly payment for unlimited books is way better than having to buy each chapter just to read the books. Only issue is the app will close while in use. Probably a glitch that needs fixing.

The stories are good. I especially like that we only pay one set price. There is a bug & I am constantly getting kicked. When I reopen app it does not take me back to where I stopped in story so I have to find my place which could be several chapters later & this app drains my battery way too much, I have the newest phone & in 30 minutes it went from 100% charged to 73% and that happens every-time I try to use this app. Since there is no update to fix this I am deleting app & hope they fix in future.

Very sad this app wants money to read stories that seem to be written by kids. Very poor grammar, absolutely no editing for even the most basic of issues like spelling, tenses, proper use of words. I will absolutely not pay for any app that wants so much money for very poor writing skills. Deleting this app and not going to look at any other apps for stories. They all seem to have the same issues. Don’t know where anyone gets that the stories are so well written. Which a a very common comment one every one of these apps that want you to pay to read stories that are obviously written by amateurs. Might be worth spending money on if the stories were actually written well. Not full of so many errors that the reader has to interpret what has been written.

Price is outrageous I understand making money but I can read unlimited books by published authors (don’t get me wrong I love all authors even ones not published) and pay less than this app is asking for I get that all authors need a starting point but this is ridiculous can’t even read a book by earning points or whatever with ad watching (which I also hate) this is crazy so unless you wanna spend $130 a year for this app don’t get it why can’t a app come out where it it don’t cost $40 to $100 in coins to read when I can spend just as much on a hard cover book ugh so frustrating I want to read the stories cause they seem interesting but I ain’t got money to burn like that

I realize all these reading book apps are all scams. By the time you’re done, reading a book and paying for chapter after chapter after chapter, you spent a ton of money. Yes, the author needs to be paid but at this price I could buy 50 freaking books and I’m stuck at the end of a book I have no way to get back to the library where other books are so yeah I’m deleting it. It was supposed to be $.99 for one week subscription I got charged 999 so I’m disputing that charge. These are all scams. I am done downloading these and trying to read a bookand the ones that they have under the free tab are terrible stupid books so don’t waste your time. Definitely do not waste your money.

I paid for the first week, but had to switch my phone to my new one. I downloaded the app onto my new phone. The subscription is still showing in my Apple ID subscriptions. I’m signed in and other apps are working fine. This app won’t recognize I have a subscription and is locking each page with an ad to resubscribe making it not readable and unusable.

I saw an ad on Facebook for this one book and I downloaded it to read that book but now after the book is finished I can’t navigate to the main site and look for other books to read. I know I can click on the bottom to find the chapters and settings. Any help would be appreciated. to add I love how I can just open up the app to the page I left off and continue reading from there.

Beware!! If I could leave No Stars I would!! What a terrible app,it charges you actual money to read the books…And it’s ridiculously Expensive!! Sure .29 for the first week then $15 a week afterwards??!! That’s a hard No for me..I can buy a tangible book for less and read the whole story …I mean other apps use watching videos or adds to get coins to read a chapter or sometimes 2!! I’ll do that if I’m broke since I’m a pretty avid reader but This…No,No not going to happen…I already deleted the app…😡

Can’t get to a main screen for new book choices. Can’t even see what the title is that I’m reading now. It started out pretty decent but went to crap fast grammar spelling is poor, writer can’t keep the characters names straight or even their name spelling sometimes. How do I insure that I’m not charged anymore?

I bought a one month subscription a while back to read one book. Book sucked so I canceled, then I have a bunch of charges on my account from them and they have been charging me weekly! I’ve requested my account to be canceled multiple times and the day that it’s “supposed” to be cancel keeps getting pushed back. I’ve been trying for months and it won’t cancel! I’ve send feed back requests to the team with no response back! DO NOT DOWNLOAD! SCAM APP!!

I wanted to read some books which actually looked good, i paid for the week subscription. Needless to say. I still can’t read past chapter 6 on most of them. It says error everytime I try and figure out what’s going on. It tells me i still need vip. But I lost over 16 bucks for nothing. Very upset. Would not read here. will be scammed out of money.

I was going to try it for a week as they offered ¢0.99 for the first week for new subscribers but the minute it takes you to the double click button it suddenly says $9.99!! After reading other reviews I see some have said they have a hard time canceling their subscription. Pass. I’m disappointed Apple lets these companies continue.

App is good books are good but it’s not worth 10 a week I’m upset I was fooled I was told the promo was .99 and when I purchased it I was charged 9.99 I’m still getting an add that says I can get another week for .99 but when I click it it’s 9.99 so I’m trying to figure out if it’s a scam or if they don’t know it’s glitching for customers

The bugs are most definitely not fixed. I am kicked out constantly. I enjoy the books and just wish I could read with out having this issue

I understand that some apps have to make money but 40 a month or 124 a year is a lot of money for those that have other important things to spend that on. When can read the same for least price

The stories are okay, and I applaud the individual authors. But, I am trying to cancel my account due to not having time to utilize it to the extent I would like. However, it has now been over two weeks since I have requested to cancel and I keep getting charged the weekly fee even though I’m not using it.

I could ignore grammar and spelling errors to enjoy a story, but having to pay to continue reading is too much. At least other similar apps will let you read some after watching an ad, but not this one. I'd like to know what happens in the story, but not enough to pay for it. I'm deleting it.

If you don’t want to pay $100 to read a novel, skip it. The stories were good but I can’t justify paying $20 an hour to read a book. I’d be fine to download a whole novel to read but this format makes no sense to me. Do better!

I don’t understand why we should pay to read. There’s plenty of other apps that do a reward system. Every time you go into the app you get to claim coin/bonuses so you can unlock chapters without paying. Yes keep the premium so if people want it that’s fine but add a reward system so we unlock the chapters.

The stories just end.. I spend days reading and reading to be left with a conclusion on some of the books.. VCard.. Building anticipation for them to be reunited then… NOTHING!!!! Soul crushing.. And the same thing with I’m Only His.. Just nothing…

App needs to be updated so there is a way to earn free coins, or at least cheaper options than the ones they have available.

I cancelled my subscription on day two of having it the grammar in the books was terrible. Despite cancelling the .99 trial they still took the 9.99 for the week out of my account and they are still saying it is under review for cancellation. I am beyond furious at the scammy practices and apps like this should not be allowed.

Paid to get to a certain chapter in the book. I’ve been very busy and haven’t had a chance to read. And I guess it’s also time to renew. The card on file needs to be updated and it locked me out of what I have already paid for until I renew. I don’t think so

Too expensive and unable to just search for content. After finishing, or getting bored to rears with a story, you can’t exit and look for something more engaging. You are stuck with an endless stream of poorly written, banal content.

It was great! The app is what I have a problem with. I can’t find a way to get back to library or account as I want to cancel my subscription to NovelWorld

I cancelled my account in 1 day (2 days is the limit) to avoid the $130 charge but it is still under review to cancel. After a week. You charged my card and I demand my money back and to cancel my account otherwise I will pursue legal actions. Negative stars if possible do not download this app complete scam!

$10 per week for this app is way too much. For that price I can buy 3/4 kindle books. And the kindle books have better editing and plots. I would be willing to watch ads for chapters but you don’t give that option

This app has good stories but is WAY too expensive. It’s 3 to 4x the monthly price of popular streaming services plus whenever I use it my phone gets extremely hot and I have to exit the app so that my phone does not overheat. Do NOT recommend.

Loved the stories, but hate the customer service. There was a glitch in my subscription and I couldn’t even use the week. I paid for not to mention no refund in sight from the app or Apple. Very frustrating app.

The story is intriguing, but there are so many grammatical errors that it becomes a difficult read far too quickly. Cancelling my subscription 30 chapters into Their Lycan Queen because this level of ineptitude is not worth the price.

I couldn’t get through a whole chapter before the app would crash and close. Having to constantly re open and find where I was before the app closed was a pain

I tried to cancel my account and stop paying $10 a week but they still have it pending for 3 weeks now. I had to delete my payment from Apple Pay all together just for it to stop! So annoying!

I went to pay for my account again today and it took $21 off my card from the beginning of the month when I couldn’t even read it and yet I can’t read it now 🤬🤬

So is it only by weekly pay? No coins to buy? If that’s the case that’s messed up. There should be more options and $9.99 a week is way too much to pay

This app said that you could cancel your subscription, but I’ve tried cancelling and have now been charged $9.99 twice. I don’t want the app anymore I don’t want to pay for it but I can’t figure out how to get this dumb app to stop stealing my money.

Is there any word on a update to fix the sudden drop of the app in the middle of reading a book?

How do I get to my account information so I can change some things?

The Ad got me wanting to read more. But there is no proofreading and so many grammatical errors it’s annoying. The next chapters won’t even load. It just keeps spinning. I tried closing and redownloading but nada. Save your money folks.

Paid for an annual membership, and everything is locked and I can read nothing. They are thieves they do not respond. I have filed a formal complaint with Apple and thankfully I paid with Apple Pay so Apple is now looking into them.

It makes you sign up for VIP but then never activates the VIP. So you can’t continue reading anything. Further more it advertises vip for $0.99 per week but actually want you to pay $9.99 per week. Don’t bother with this app.

I work from my phone, and usually a charge will last me the whole day. I got this app an hour and a half ago and my phone is really hot and had already lost 80% charge. I’m deleting right away

It might be a catchy story but the lack of correct grammar and proofing destroys the experience. Cancelling after the first $0.99/week because this isn’t worth $10/week. The recent reviews make no sense- maybe a bot? Grammar/proofing issues- 4 of 5 sentences in a paragraph with exclamations “Mabie” is used instead of maybe all the time Se instead of see, in hail vs inhale, race vs raise, subject/verb agreement, etc.

Did the one week trial for .99 now I can’t get them to cancel the account before the end of the first week and now I am being charged 9.99 a week while it just says reviewing your cancellation. Hmmm NO; it’s a trap.

How do you get back to the Home Screen when your done reading a book?

Usually don’t subscribe to these sites, but liked the teaser, so paid the $4.99. Didn’t get to read but a few more chapters!! Can buy whole book anywhere else. RIP OFF!!!!!!!

9.99 a week? Seriously that’s RIDICULOUS especially for stories that has all them grammatical, spelling, and punctuation errors! All these lil off brand reading apps are money hungry scams! Yea let me delete this! I’ll stick to barnes & noble & and kindle.

You are offering a deal for a weekly charge of 99 cents per week but when going to subscribe it shows 9.99 not the deal. This is disappointing as not advertised.

I have attempted to cancel and am continually charged. It states it cannot find my account but apparently it can find my debit card info! Please cancel and send me a full refund

This app double charged me for 3 weeks and once I realized, the information to contact them was hidden. I have since tried to cancel it for 2 weeks and it keeps charging me.

I would recommend staying away from this app. If you like pay by chapter books that are set up like fan fiction I am sure you could find many great novels, but that is not an interest of mine. I canceled the intro promo but I ended up being charged for weeks after cancelling, with each charge being a double charge. Accumulating over $200. Even after presenting evidence showing the charges were wrong they will not address the refund request and keep ignoring my emails.

I can’t get out of the book I’m reading to choose another story. I can’t finish the very first one I started and now I can’t even go back to see if there’s an update. I also can’t figure out how to end my subscription. I’m so confused and over this app.

The story Rogue and Euphemia is a stolen copyrighted story from the Wattpad author GroveltoHEA. Buyers beware and save your money. This thieving site steals their stories and then sells them to unsuspecting people.

What a crock….$12.99 per week? And this book seems to never end. I tried for a couple weeks but then gave up. The writing seemed to get worse as the story goes on and the chapters get shorter. And sadly, about half of what is written seems to be there simply to make the book longer (ie much seems like useless detail just to add words, not valuable additions to storyline). Was excited to read at first but half way through I just couldn’t do it anymore.

I like the books but can’t remember how to open library to choose a book

This app is way to expensive!! Great stories maybe if it was 4.99 or 5.99 a month it would be worth it but almost 13 dollars a WEEK!! Is outrageous and disgusting. The creators should be ashamed of themselves or make it so people are able to purchase the novel in one purchase would be better.

Well good story but way, way too many spelling and grammar errors. The person that was used to spell check for the author should be banned from ever work for any author. Now, I can’t login to finish the stupid book.