Genshin Impact · Cloud Customer Service

Genshin Impact · Cloud Positive Reviews

Great for storage savingLike the title states, it’s great for when you don’t have enough or don’t want to use up the storage the original game would. Although, the annoying part about this app is that it has a time limit for how much you can play. Normally, I wouldn’t be too upset with this despite the fact that it gives 15 minutes per day, which is a decent amount of time to do dailies. However, the worst part is that my saved up time, at the highest limit (600), was suddenly erased after I updated the app for the new update. This is unfortunate as I had this saved over days worth of log ins, meaning I’d have to redo everything over again. Anyway, this app is great for simple gameplay and most certainly shouldn’t be used to do the story, so if anything, it should be used as a replacement for when you can’t use your PC or other main device. Additionally, it is quite weird that you have to pay to play more than the 600 minutes the app gives you. TLDR: I only use this app when I don’t use my PC and am very annoyed that I lost all of the minutes I had saved up..AgroupeVersion: 5.4.0

Very good for mobile, unsure about the limitI have played Genshin impact for a little over 3 years. I’ve loved the game and the other games that Hoyoverse has produced. One big problem about playing mobile is the storage space on your phone/ipad. I found about this version of the game about 6 months ago. They give you 5 hours/300 minutes when you first login. 15 minutes per day is not enough. I barely finish my dailies with this time and have a few minutes left for farming. Having to pay for more time is very hard especially for free to play players like myself. I have been saving at least 300 minutes for the last few weeks and it’s just been a routine where I only open the game just for the 15 minutes. It’s a struggle but I’m still glad I get to play with no worry about storage. I lag a few times but with that it’s all good with the graphics and everything. I say to buy the $15 worth of coins/time and continue to farm minutes. Unless you’re willing to spend even more money for this game I would recommend but for others who can’t I would say to continue to farm for as much time as you can..The gamer girl2017Version: 5.5.0

This app is a game changerI love this game. Started playing on my PS4 and then my PS4 started to not be able to handle the graphics without crashing. Downloading to my phone is not ideal because it takes up so much storage that I would rather keep free for other stuff. As a long time player I do not mind paying a little bit to have this kind of service. For the others who are complaining about the small 15 minutes of daily free play... You are all missing the fact that in order for a cloud server to run it costs alot of money. We are essentially trading using our local storage and local device energy consumption for a service that is carrying the weight of that load remotely, so the only way Hoyo would be able to offer a cloud service is if its being paid for by the users. If enough people arent paying for it then we can say bye bye to the cloud service because it has to be sustained somehow. Its so interesting how such a great app is being dragged in the reviews due to ignorance. Keep up the great work!! Love this so much!.Savvylee07Version: 6.4.0

You have to play to pay or wait a few days…So Genshin cloud basically allows you to play without downloading everything, however I initially noticed that it is a lot laggier and also includes a free trial. I believe the free trial is about 180 minutes, and once that time is up, if you want to continue playing you have to pay. This is extremely annoying and not efficient for people who are college students (me), younger teenagers, or simply don’t have the funds. However, I’ve been playing every two days with the free trials. Every day if you log in, you get a free 15 minute trial, and you can log in for a few days to accumulate the minutes (example: 15 minutes x 2 days = 30 minutes of playtime). It is annoying, but unfortunately I don’t have the storage capacity to actually play Genshin and download it. It also doesn’t help that I don’t have a PC, so this is my only option at the moment..GojoswiaVersion: 5.3.0

Solves all of my problems with originalWhen I got the original version of this game i really enjoyed it. So I wanted to get another game by the creator, aka hoyoverse. I attempted to get Honkai star rail, but i forgot that my storage space was VERY low, so it didn’t go as planned. So I decided to replace it with Honkai. But I thought it felt kind of boring at first( no offense Honkai fans), so I replaced it with this game. And I realized that it didn’t just take less storage space, but also, It solves ALL of my problems with the original Genshin Impact. The graphics are much more cleaner, and I thought that the cloud version would mean there would be like a special update or something, but this is actually much better than a special update. And I also realized that every game can be boring at first, but once you get a little more further, it gets more interesting and fun. So I got both of them and I like both of them! Tysm hoyoverse 4 making this btw!.SigmalxVersion: 5.8.0

This game is perfectWhen I play Genshin impact it always takes up so much space on my phone, but now that Genshin cloud exist I can play Genshin but the little complaints I have RAF and the loading quality is good and everything, but like the graphics are a little bad the loading quality is better than Genshin when your phones overheated or PC so for long terms or like for the sake of playing a game that doesn’t take much storage I would give this game a perfect turn up five stars because people who don’t like Genshin because it takes up a lot of space in their phone this might come out a lot more players playing this cloud versions of games because they won’t take much space and phones of people can finally play honky star rowing Genshin impact on their mobile device without it taking up much space. I just want to write this review because it was this is a pretty good game and whoever made this game thank you..Kirby8sVersion: 4.8.0

Works excellently!First off, truly excellent game. I’m reminded time and time again how high quality it is and how much love and support it gets. Secondly, the cloud service. It runs excellently with almost no input lag on my sub-par WiFi and even cellular at max resolution. On mobile, it is much smoother than GeForce Now—and much cheaper if you only play Genshin and less than 45 minutes per day (and completely free if less than 15 minutes per day, which is the average daily time anyway). All I hope to see added is global illumination! The PC version has it, and this is clearly running the PC version’s graphics since it has parallax textures, which the native mobile version doesn’t support. The GeForce Now version has global illumination enabled by default, and that’s still more important to me than anything. If this version had it, I think it’d be superior in every way!.Ben AyersVersion: 4.7.0

Opinion Game ratingSo I played genshin for 2-3yrs now and ever since I played it has opened up my world to a brighter place. So the thing about this "Genshin Impact Cloud" is if u don't have enough storage u can always download this BUT it's a trial. If u can't get the original get bc of storage thn u can get this Cloud version, it will include Cloud coins and every 10 cloud coins= 1 minute game time. U start out with 310 minutes of game time and it can go above to about 600 minutes but cannot go over. Trial game resents at 4:00 UC time! So Cloud is a "6/10" rate! I have genshin on my phone and Cloud on my tablet this is a reasonable game version of genshin. If u want to try cloud out first if u don't have enough storage for original thn u can do this. I understand the ratings for the cloud version but I find it odd about the $19 for Cloud pass tht upgrades 30 minutes for the game time. It's and OK rate overall. ✌️.★Iku_Dxshii★Version: 5.1.0

This is really goodSo far, I was really really happy with it except for a few things, but it’s fine because I can download it anywhere without having to delete stuff so here is a few reasons why I don’t really like it, but I love it. So first reason is the graphics are a little bit crappy But that’s what she expect from a game that’s trying to make the game not be way too much to download and it reset me all the way back to the start😭 when I started playing it again download this game if you’re willing to risk a few bugs. Second, I was fighting a boss that was 10 levels below me. But I still died…..😭 I don’t know if that’s just a skill problem but I’ve been playing this for ever so you would think that I know how to defeat something😭 anyways that’s all the reasons except for those reasons. It’s a pretty good game..Nya if you can pronounce itVersion: 4.8.0

BetterThis is better than the actual game since it has less storage and transfers your progress. You don't have to pay anything at all unless you're used to paying. And the trial helps you play less if you played the actual game day and night like I did until I started playing on the cloud. I also noticed you can change servers without affecting your progress (I wish I knew that before making multiple accounts a couple years ago). I love it, I just don't understand the different graphics like UHD and SD and the others except HD. But I highly recommend this if you want to play 5-6 hours instead of all day and night and want less storage. Oh almost forgot to mention, you can redeem codes within the app instead of going to the web. That's all..Alex022206Version: 6.5.0

Cloud Pass is unnecessaryI would give this 5 stars if it weren’t for cloud pass. Don’t get me wrong, I love the fact that genshin doesn’t take up space anymore and that the quality is a 100x better. However, when I saw there was free trial to play for 5 hours and the cloud pass, it got me confused. Sure I understand the reasoning for having a set time limit, mainly to persuade more hardcore players who play for more than 5+ hours to take a break. I really wouldn’t have minded having cloud pass if it added more benefits like battle pass. It’s kind of useless in my opinion since in just incites people to spend more money (not really surprised about that) so they could play longer hours without having to waste space. Like I said, I would give this 5 stars if there was more to cloud pass than just being able to play for as long as you want..Sentient ReaderVersion: 5.0.0

This is awesome, but the top-up is so unnecessary.So since I can’t handle normal genshin on my iPad, I use the cloud version, it’s amazing, even if it lags, and it allows me to take care of my friends account since she doesn’t play anymore, but I have one big issue, the time we get. I know it’s so people don’t spend all day on the game, but only giving a 15 minute playtime every day after that free trial is spent is kinda stingy, no? Maybe it could be bumped up to 30 minutes so then people have enough time to farm for a character, do spiral abyss, do a quest or half of a quest, but 15 minutes just doesn’t seem like enough. I considered paying to have more time, but this company is already money-hungry enough. Wish they could do better..CamellyaloverVersion: 5.2.0

Get this instead of CloudMoonI have actually been using this app for quite a while since I used to play the Genshin app before the Natlan update. I must say, it requires no downloading and it automatically update the new updates in Genshin! Sure, it may be a bit laggy and not smooth most of the time, but it is a great way for me to catch up on the new things! Also, a thing that everyone should know is that the free minutes can stack, meaning that you can have over 15 minutes. Currently I have around 430 free minutes just by claiming my daily 15 minutes. Unlike CloudMoon where it automatically resets the minutes you earn that day, which cannot stack. Overall 5 star rating, definitely download this app!!!.PurrCinoVersion: 6.3.0

I don’t want to pay for itIt’s a good game overall but just a few things that I don’t like about it 1.you have to pay after 5hrs of playing so i had to download the original game version and then it took almost 2hrs to download the full package 2.the graphics are really good but it glitches sometimes when i play it doesn’t give me primo gems i had did a quest it was supposed to give me 30x primo gems And i had did an event for 3120x primo gems i forgot the name of the quest it was just recently 3.make it to where you can play it its not like the original one you don’t have to download the full package but overall its a good game so i hope to hear a response from the developer.O gyxofkkgkgfj👁🦷👁Version: 5.3.0

I mean, it’s a good alternative to the actual thingIt makes you lag less and doesn’t take up like 40 gb of your storage. the primary concern is the time that it gives you everyday. i can see why this could be an issue, but there are other alternatives if you own a pc (cough cough geforce) and it does give you around 300 free minutes (im pretty sure). but, overall, i do agree with the complaints. i think they should give 20/25 minutes daily. i see other reviews saying “you should give us 30-60 minutes daily!” … but that’s clearly not possible?? that’s clearly undoable on their end, but i think 20/25 minutes is a good compromise. “remove the time limit!” ??? how are they gonna make money? if they don’t make money, why would this app even exist? also, nothing is 100% sunshine and rainbows. if you want to play this super high-performance game on an old, laggy device without any storage, then clearly there’s going to be drawbacks. they can’t just get rid of the time limit. if you can’t afford for genshin to take up 40gb, then get this one. it’s a good alternative..JotarioaVersion: 6.5.0

*READ BEFORE DOWNLOAD* Great, But There Are IssuesHello! I really enjoy Genshin Impact so I downloaded this knowing I have minimum storage, which meant I couldn't download the full game. The cloud is GREAT, the quality is amazing and it's very smooth. However, with a great app comes great issues. 1. The time limit. You get 5 hours total when first starting, and you get an extra 15 minutes per day as a daily login. However, the title screen of the game counts as part of the time, and there is a limit to how many minutes you can obtain from the daily login total, which is 600 minutes. And as a F2P, it saddens me to know that I can't play all the time because of the limit. 2. The server has a max number of people that can play at a time. I've never personally encountered this issue, which is good for me, but I have seen others who have been very frustrated about it, which sounds very reasonable. You would have to wait outside the game until the server reopens. Overall, I really love this app, but it's only good for spare moments to play, since it has a time limit. I hope you consider these things before downloading, thanks for reading. :).KiLumiinVersion: 4.8.0

AMAZING IDEA, hope it gets more polished soonThis is absolutely amazing, and I understand the current price due to it being a testing phase and servers are expensive, but 20$ for one month, when it doesn’t include the other HYV games (yet) like ZZZ, Hi3, HSR etc., it makes it a lot less worth it for only 30 days. Maybe the 20 for 3 months, or even a year like Nintendo does? I don’t know, but it’s a bit much. I love the idea though, and it works extremely well. I do appreciate it gives room for you to do your dailies even without paying. Hope more of the games connect to this too, and love the way this won’t hold limitations for the game in the future due to being optimized for mobile. I can’t wait to see where this goes..ZafarussyVersion: 4.8.0

Please read before getting!😉The games amazing I love the story line my fav person is venti! The game is basically useless if you don’t have cloud pass like I mean I get paying a little for less storage but I mean not $1 for every day so please if you want to be able to play I mean you can get it but the free trial is only 310 minutes! Please add to where you can play one horse a day or make the monthly payment only $5! No one wants to pay for a free game that’s not even free! I’m not trying to hate on the game but I mean on ps4 and 5 it’s all free! No monthly subscription! THIS IS FOR THE CREATORS OF GENSHIN IMPACT!!! Plz let us play for more than 15 minutes a day that doesn't even get one quest done! Well I mean for most everyone! Please fix!!!.I 🩷🐉sVersion: 5.1.0

Good but you gotta payThe cloud is very good and it ran pretty well and on full graphics, i didn’t need to install the full game so yes, that was also great too. But i’ve came across two problems on this app, one of them being you have to pay. You get around 300 minutes of playtime but then when it runs out you have to pay which is annoying. Really hoyo? not only that the screen was blurry. Not laggy or anything just blurry and low quality, but i didnt mind much. I just think you guys shouldn’t make us pay to just play the cloud version of the game, especially making it around $14 dollars for a lot of time. Do better please.Milan ttVersion: 5.0.0

Please get rid of the minutesAs a person who doesn’t have enough space on my phone for the original Genshin Impact the cloud version really helped except the fact that I only get a certain amount of minutes and if I wanna play for unlimited time I have to pay really made me NOT want to play the game anymore. I get that Genshin needs to make money somehow but there are other ways to do it then to make people pay for minutes to play the game, the whole point of Genshin is that it’s free to play but having to pay for minutes or wait to get as many minutes as you can just goes against that. I love the game but just get rid of the minutes..Mha_fan000Version: 5.7.0

Give us more time! Please I begI love this game so much I couldn’t ever go without playing it but I have to wait to play for so many days to add up the time I have to play when I want to and I can’t get enough Primogems to pull characters and build my characters I already own please I beg and I wish you see this and give us 30 or 20 minutes to play every time we login I love your game so much! If you do this I will sob and stick with Genshin Impact until I am too old to get out of bed but I beg you because I don’t make a lot of money and I can’t pay for the extra time option I hope you guys see this.RazorFan!?\Version: 6.3.0

Please see this and please do it (From: otter the genshin impact player)I love this app because I don’t have space for genshin impact but please please PLEASE let the players get like 5 hours daily so for some players that play genshin and they don’t have space then let them get five or six hours daily so they can still play genshin impact and so then for people who don’t wanna pay on hear then they can just play for 5-6 hours a day because some people love playing genshin and genshin cloud but it’s annoying for the 15 minutes a day so please change it to 5-6 hours a day and please do it please i love playing genshin impact but I don’t wanna use money for minutes.-.•aceVersion: 4.7.0

AMAZING APP *keep up the good work!*One thing… LOVE IT! The fact that you only get 15min a day isn’t really much but I don’t spend that much time play Genshin Impact. If you’re somebody who has 32gb or lower Get this version cause it’s great for people with low storage space! If you’re somebody who has 64gb or higher Get the other version cause you can experience more fun. When I got the real version I was only able to play the demo which was fun but not much compared to this with people that have low storage. I’m not saying that this version is bad but it will be better gameplay..Super burpVersion: 5.7.0

LimitI don't understand why the game needs a 15 minute limit? It's way too short, and what is the limit supposed to do?? The original game doesn't have one obviously so why does this one have it? It makes no sense and it's difficult to play the quests if you are expected to be logged off in less than an hour. I wish there wasn't a time limit, but at LEAST lift it to an hour without having to pay 🙏 at LEAST overall it's exactly like the original game but the only difference is the time limit which affects gameplay, especially if you're in combat or finishing/starting quests..TokyonekkoVersion: 6.3.0

Need to switch to Cloud Gaming soonPeople are forgetting this is practically a test for Cloud gaming so of course there will be limitations with time, but I would like more minutes than 15, perhaps 30 minutes daily or like people said, 5 hours daily. The devs definitely need to transfer the game to Cloud as it helps people who have low storage (me with my 64gb) reduce from 12-7 free gb to 29 free gb as well experience HD graphics that players on PC have and smooth frame rates as going to 64 fps makes my device overheat. So I vouch for the implementation of Cloud gaming because many low storagers who love Genshin can comfortably play now..SuhdzieVersion: 4.7.0

Good but..I never had enough storage to play Genshin Impact again until this version came out! It’s pretty decent quality considering it’s cloud. Overall, it runs smoothly most of the time (for me). However, why do those prices gotta be so high? And for not so much time aswell! In addition, they should add more play time for those who can’t afford to purchase more time. 15 minutes sometimes barely even gets daily commissions done! Y’all should lower the price because for those f2p players on mobile who have like no phone storage will still suffer. But if you can use your free trial time wisely, this version of Genshin isn’t bad!.Stxry_wolfVersion: 5.2.0

THIS IS SO GOODThank you OMG. My storage can barely fit Genshin so I downloaded this! Already used the 5 hour trial and I’m not complaining! I don’t play genshin every day, but I make sure to log in to genshin cloud every day for the 15 minutes. Rn I have more than 500 minutes on genshin cloud (bc I don’t play genshin daily. If I do, I do events, then daily commissions which takes around 8-20 minutes) so yeah! I love this! If you can, PLEASEE make one for Honkai Star Rail or Zenless Zone Zero. I don’t know why everyone is hating on this, because this might be one of the best things you’ve ever made..Soadorable4Version: 4.8.0

Changes please!I love genshin but to play the normal game I would literally have to delete my life to download it on my iPad, so cloud version is great! The gameplay is all the same, the graphics aren’t as high quality but that’s expected because of the lower game size. That’s all great but I would like if we had more time to play, especially for hardcore players since it takes us more than fifteen minutes to actually get anything done, instead of fifteen minutes maybe 30 or 45, of course that’s pushing it because I know how hoyoverse is at this point. But PLEASE myself and many others want more time!.B@iley M@yVersion: 5.1.0

Free Trial MinutesThis game is a good alternative for the original because of the storage. This app is really good, at first it gives you like 300 free trial minutes, but I used all of them up, and for each day you get 15 free minutes. That’s the only problem I have, especially because of the new region there’s a bunch of stuff to do but you only get 15 minutes a day, which is not a lot. I wish they can change it to 2 hours of free minutes each day, it’s enough to do a bunch of stuff in the game. Overall it’s a great app, but the only problem is the free minutes..Wow!mdkdow s,sls,sVersion: 5.2.0

Dont be greedyYou could add watchable ads on the start page, that reward minutes like, watch 3 ads and each gives 5-15 minutes extra time, its a way to get money from f2p people, secondly 15 minutes a day is NOT enough time to do dailies, domain, events etc, i wasnt able to get the xiangling skin because i ran out of minutes :( please please make the time atleast 30 minutes, before i ran out of space for genshin, i would play genshin for like 4-8+ hours a day and i miss that, id love to be able to peacefully play with my friend without having to check how many minutes i have left… :(.NokodaetraVersion: 5.4.0

I worked so hard on it..I LOVE the game and made so much progress but then it had my age verification and my phone doesn’t work that way so I couldn’t verify it and then a month or two later.. it terminated my account. I had to make a new account and start over all of the stuff I worked hard for… but I still love the game at least! please bring it back :( but other than that, the game is awesome and I recommend playing it! it’s also very addictive and fun (in my opinion because I used to literally STAY on it for hours of end 🥀) soo.. uhh.. 4 star! :).*{X.}*Version: 6.2.0

Love the game but the timeI’m so glad that I can play this beautiful game, but the time so it’s like when I first login into the game I get a limit time to play it for like a week but then 4 days later I only get 15 minutes to play it. What I’m trying to say it make the time limit last longer because it’s not fair for the people who don’t have the money to buy like 140 minutes to play it, at least make it 40 minutes so that way people and me can enjoy this beautiful of a game.⭐️.🌷PizzaGal87🌷Version: 5.3.0

Has its pros and cons .I like this version of Genshin a lot since you don’t have to download everything (since the original version takes up a lot of space), but I hate the fact that they only give the user 15 minutes daily. In my personal opinion 15 minutes is too little time to do much in the game, and you also have to pay money to be able to play. If you run out of your free trial time then you have to wait until the next day to earn 15 more minutes, or you can pay money for more time. it’s quite literally pay to play..AlmeillVersion: 5.3.0

Can't play in ChinaFor some reasons I'm playing Genshin Impact Global in China Mainland. My device was too old to run the full GI, so I tried to turn to the cloud edition. However, it unfortunately disappointed me -- The network timeout was always greater than 200ms, which cannot meet the minimum standard of 180ms. I honestly think it's a stupid behavior-- A company in China doesn't put a server in China? In my opinion the network has effected not only me but also people who traveled in China and wants to play Genshin inside it. Are u sure this is a smart behavior? Why not put a server inside or near China?.FurinasFan734Version: 4.8.0

Get rid of the minutes pls?When I discovered this cause I didn’t have enough space on my iPad I immediately downloaded it. I didn’t have enough space for the original one, But I don’t really like the minutes since think about it. If someone’s dosent have storage you don’t need to add minutes to make it have a downside. Overall thank you for making this for the people who don’t have storage! Please read this..Iluvyouuu!Version: 6.3.0

Very great game but…I love it! Seriously! I always had a problem with using the real Genshin , When I had to download the whole pack , It showed I had no storage , Until I found this game , I’m very greatful…But , The reason I gave 4 star is… A user had already said it was unnecessary,And yes it is unnecessary,It makes me wait , And wait , Sometimes at like 5 minutes or smth , Someone will call , And the call will go on for 5 minutes , I go back and it shows I left the queue and I join back again , Only to see 10> once again and I have to atleast wait atleast 30 or 20 minutes… I’m really upset about it , I couldn’t play for DAYS because of the time limit it had…And the cloud pass , I’m Indian , I couldn’t afford to buy it in dollars… Every user using this app , Is also upset about it , But overall! Its really a good game! Thank you!.SandIssyVersion: 5.1.0

TimeI absolutely love the game, it helps me play genshin while not taking up much space on my phone, but I don’t really like the time limit set on the app, I understand if it’s for hardcore players to not always be on the game but also 15 minutes a day is way too little for someone to enjoyably play, even 30 minutes or an hour a day could be better for the time limit and I also don’t like you have to pay a trial for more time, besides the time limit I love this app.PpxwmkinVersion: 5.2.0

ITS GOOD JUST MAKE THE TIME FREEGood game and basically has everything that the OG has and is very good for my storage space. But just make the time free for all I don't wanna play for extra time that's annoying..Noon346Version: 4.7.0

Hi HoyoverseCan you let us have a id code to log in saving progress once we have the actual version? Also a bit laggy.123. me. me. meVersion: 6.4.0

MORE TIME!15 minutes after your free 5 hour trial is unfair. Give us ATLEAST 30 mins-1 hour. But other than that, the app is really good if you barley can handle your storage like me. It’s also very good quality.Clowdy <3Version: 4.7.0

GREATIt’s the same thing as the go but it has insane graphics and low data?!?! So good. If I had money, def a buy because saving the data on cloud actually waste so much money for the creator. And the price is actually cheap!?!!?.Salmeg mehsighVersion: 4.8.0

Trial time (??)As soon as I got this game, I was very confused by the 500 minute pop-up thing after I went through the games like you know beginning quests and it said I was running low on time that was quite confusing me personally I think that this is great but it’s very laggy and it should be for free. This game is so money, hungry every chance you guys get but I didn’t recommend this game over the original one storage wise but please make it free not everybody has $26 every week and either way this is a very laggy type of game but I do prefer it over the original one because nobody is spending 300 million storage lol.Tungtungsahor13Version: 6.2.0

It’s alrThis app is SO GOOD for you if you’d don’t have a lot of storage but the time limit is ridiculous. hoyo is a million dollar company asking for more money to play on less storage. i find this is quite unfair to those people who have low storage or bad phones to not be able to experience the amazing game.A.n.g.3.l.a_Version: 5.5.0

Gooner!!These characters are great.Coolcoder1267Version: 5.8.0

A little ridiculous if you ask me.It’s ridiculous that we have to pay for extra time? Why cant we get unlimited or atleast up time claims to 30 minutes? You guys are a billion dollar company and asking for money to play? This is insensitive to people who have bad phones, pc etc etc. The time limit feature is honestly a horrible idea + claiming 15 minutes everyday is even more questionable. People who share accounts even have to plan their time accordingly 😭 The graphics are great but a little blurry. Again, you guys are a billion dollar company. Just let us have unlimited time? 3 stars for the pc like graphics tho..GabeeseVersion: 4.7.0

I LOVE THIS GAMEEEPeakkk.Miyaaaaaaaaaaaaaaaaaaaa333Version: 6.6.0

Good butThis is a good app it would be better if you made a honkai star rail cloud as well.VsjsmdjnnVersion: 6.5.0

PLEASEOk so uhm I got this because it was the best for my storage and to have the timed time is SO ANNOYINGGGG cuz now i can’t really play the game.Pappi604Version: 6.5.0

Really ConvenientIgnore anyone who says the game doesn’t give enough time—this isn’t meant to be the main place for you to play Genshin. They give you 5 HOURS upon download, and 15 minutes for every day you OPEN the app. This is already plenty amount of time. If you need more, then you need to get a second hobby. Genshin Impact Cloud is meant to be a “portable” version of the actual game. It’s supposed to be a convenient way to do your daily comissions or some minor exploration if you aren’t at home on your computer. You don’t buy a portable console and expect it to perform on the same level as a gaming PC; the same logic applies here..InferzyVersion: 6.5.0

Comparison to full gameI have both the Cloud version on my phone for when I can’t bring a tablet around and the full version on my tablet, so I can compare the two. The cloud version has exponentially better graphics and generally better performance, however it glitches more with bad Internet. It has never crashed, while the full version does somewhat often. However, the time limit. You only get 15 minutes per day, although this can stack. It’s barely enough to do your dailies, let alone quests, so this could become a problem. Sorry about writing an essay. It’s actually really high quality. I would recommend it if you don’t have much storage, but the full version is still better because of the time limit. Thank you for coming to my TED talk!.KranberryTheGrearVersion: 6.0.0

Good gameVery good game but I wish they would give us more time.Elizabeth Richardson StoppsVersion: 6.4.0

Kinda annoyingIt’s great for when I’m away from/don’t have access to a laptop but still want to at least log in and collect the daily login rewards so I don’t even mind the time limit. But the fact the it straight up just doesn’t even let you log into the game if your ping is slightly higher than their requirements is ridiculous. At least nvidia cloud lets you know that you might experience interruptions in your gameplay but you still have the choice to do it anyway, not here tho :/.AhathemselveVersion: 6.4.0

More time! Like 25-30 minutes.So far, no glitches or errors happened on my account. Everything ran smoothly and I could play Genshin normally like in the original game. It’s excellent for storage! The reason why I removed two stars is because of the time limit. I’m not sure why there even IS a time limit anyways. If you really need to add one, don’t make it 15 minutes but instead increase it to either 25 or 30. I also don’t get why you need people to pay for unlimited time. Respectfully saying, you are a billion/million dollar company! And from a player’s perspective, removing the time limit completely would make your player base that use this more happy and satisfied as we can play longer and freely. Kindly, remove the time limit or at least make it longer than 15 minutes..PenelopeheartVersion: 6.0.0

TimeI love how this allows people to be able to play this game without taking up a lot of storage on their devices. I really just wish that there was more time in a day to play, like at least an hour a day..Erdenetsetseg_ЭрдэнэтсэцэгVersion: 5.6.0

Honestly- (3-4 stars)This is a fun game and all but I would want more time !! 15 mins is extremely fast and short and at least 30-40 or maybe 1 hour would be nice and we would enjoy the game more??.LemuaoaioioVersion: 5.8.0

TimeI have to pay for time? The game is good alternative for Genshin since it takes less storage but although we have to wait until 4:00 utc. Make it atleast 30+ for the time thing. You also have to maybe wait for just entering the game itself since of the “server space”..Hi I am someone lmaoVersion: 5.8.0

Give us more timeI love Genshin and I find it really cool that it take less storage but like give us more time or make it free please.I want to be able to do hours of work😭😫😩.Ecila uaedanVersion: 5.8.0

I like this appDid ya remove faceless ayato?.InLightenOneVersion: 5.7.0

Genshin please stop itGenshin this app is a life saver, but 15 minutes…? Not even long enough to make myself an in game meal!! At least make it 1-2 hours. I could make a hot dog and come back to my phone to find my time is up!! It’s dumb. Id quite literally bargain for at least 30 minutes. Because maybe then I’d at least be able to complete one story quest. I think I relate with many people that if you make the time free people are gonna download this instead of the main app. However, people that do you want to play your game can’t because of how stupid the time rules are with this game. The amount of times I’ve delete this app because of the dumb 15 minutes rule is absolutely ridiculous..Hasegawa :)Version: 5.7.0

Time limit systemIt is really really good for people with low storage but, 15 minutes a day is nothing and is pretty useless. I can barely just finish commissions and do like 1 - 2 artifact domains. The company already has large income, making time cost money is crazy especially when the company has a ton of money. I would suggest making it free for everyone. What do you need the extra money for? I would say that removing the time limit system would be the best option. Please take this into consideration. Thank you..G4Z3RVersion: 5.7.0

HiPls make Honkai star rail version!.BoothillkisserVersion: 5.7.0

Daily time limit?I’ve loved genshin since it came out, but my ipad is old, I use an iPad Air 2 and this app allows me to play genshin without all the immense lag the original version gives me. I don't own a pc and i don't plan on buying one. This app is great the graphics of course aren’t as good as the real game but thats because it needs to be lower to take up less storage. Now my only complaint about this is the daily time limit. I get they need to make money off the game somehow, but 15 minutes or day? It uses a minute just to start the game, so you technically only get 14 minutes. Then having to load in takes about another minute. I’m rushing everyday to spend my resin efficiently do my dailys, and bounty’s. Now I get the game cant be free but i cant even farm for a character correctly with only 15 minutes. Then it takes a week to get an hour of play time , thats a lot of resin i can’t spend, commission's I cant do, and so many primos i cant farm cause 15 minutes is no where near enough time to start an event let alone finish it. And reading through the reviews of the game, and through video reviews on YouTube i see people have the same issue. I don’t spend money in genshin as it is so i don’t see why i should have to spend money to get a decent amount of play time. Because of this im only giving it three stars. But almost all the aspects of the game are amazing, its almost perfect. With all this said i dont want the time limit removed but the daily time, 15 minutes.. really? Can we please increase it to ATLEAST an hour. Thanks, Ella.IwneiendkeVersion: 5.7.0

Buying time is ok.Everyone complains about buying the time & wanting more, but hoyo needs to pay for the cloud(which I assume is not very cheap for something like this.) it’s not that expensive to buy time, and you already get 15 min of free. My only complaint is the quality when your wifi is bad but u can’t rly do anything about that.Ashiro:Version: 5.3.0

Good but give us more time.So so useful for those with low storage spaces + older tech!! graphics are solid and gameplay works fine, there’s little to no difference from the full version. but the time limits are ridiculous! it’s so misleading, a 5 hour free trial just to only be able to play 15 minutes per day afterwards? with the kind of game genshin is, players will never be able to grind or complete quests with that. truly annoying to deal with. at the very least, make the time limit an hour per day..Love4kokomiVersion: 5.5.0

Awesome!!Really good for keeping storage space ★★★★★ 5 stars (○＾▽＾○).Mori KaiVersion: 5.4.0

Great but can be betterThe app is overall Great for mobile users especially ones with low storage, i think the app would be better with more time and the accessibility currently only a few countries are able to use this.I aint from canadaVersion: 5.2.0

It’s okayIt’s good if u have no storage but at least give us 30 min each day instead of 15 😭🙏.VictoriaP5352Version: 5.3.0

Give us more time!Okay, personally. I think we need more then 15 minutes, like at least give us 20-30 minutes to do daily commissions, quests, or the archon quest. 15 minutes is too low, we need more time to do things. Please listen and give us more time.HuiganiVersion: 5.2.0

Good appEven if we only have 15 minutes free a day the app in general is rly good quality and better than nothing.GetTRUMPoutOFpoliticsVersion: 5.2.0

🪄🪄🌀🧠🤜🏻🙏💪🏼😈I wish we got more time like 30 minutes every day atleast, or make it so theres no time maybe..?.Uncledeadly.Version: 5.1.0

BestBest gam.Julian💡Lanpe💡Version: 5.1.0

BEAUTIFUL but…..I really like this for when I’m on mobile, also because I can’t afford KB storage for the real Genshin. I’m happy I can play this but, I don’t like the 15 time thing. And it’s expensive to get cloud coins. But the gameplay, and low quality option, are really good! Overall, it’s worth it if you use your time wisely. (This is my opinion don’t come at me).Emily Mao.Version: 5.0.0

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Genshin Impact · Cloud Negative Reviews

The time. I hate it.Ok, I love Genshin Impact, don’t get me wrong, I love most of the characters, some of the players are nice, some toxic, and some overly weird. But I don’t have a pc to play it on, and my ps5 IS BROKEN.. so I got Genshin cloud.. I hate it. Please fix it. Why do I have to pay for extra time? I just wanna play the game in peace, I don’t care about the quality, I don’t care about how hard it is to grind and get characters(yes I do. Please care about us and make it where you get more primos during quests and such for SO MUCH WORK…) anywho, I just wanna play the game and get my account better, but it’s so much that I don’t even want to, and I have to pay for extra time. Which is something I’m not doing. Like at all. I don’t have the money for it and I really don’t feel like asking my parents for it. Please fix your game and make it where I don’t have to pay for time just because I’m forced to play on mobile..Eniddddddddd!Version: 5.4.0

Only 15 minutes. Lol please see thisThis app is trash. It’s like an alternative version of genshin impact but for people that worry about storage and stuff which the real version is like 15 or 17GB maybe more ngl. But it’s very cruel to only play for 15 minutes. Yeah when u first download the game u get like 2 or 3 hours of playtime…….But u gotta buy the playtime and I’m pretty sure u have to play everyday for this game to even play. At least put like a payment for INFINITE playtime. Cuz it’s mad cruel to even play for 15 minutes every day. I’m gonna have to not play for 5 or 6 days and log in for 15 minutes to get like atleast 1 hour of playtime. But yeah I don’t wanna be that guy but the company is kinda greedy. U gotta pay everyday to even play the game. It’s a good app but it having to pay everyday to play the game is unnecessary, oorrrrrrr just add a payment for infinite playtime that’s all and I will maybe buy it. Well cya and I hope u will see this message..JKgamerTVplaysROBLOXVersion: 4.8.0

Too expensive for too little time.Taking a free game and bumping the storage requirement up to 30 GBs when it was once 15 or less is insane. Making a second game to combat that absurd storage requirement and charging $30/month to simply play it for whatever time you wish is INSANE. If it was a smaller fee I’d get it. But 15 minutes daily, with only 280 minutes for $3 is crazy. I have played this game since release. I have stood by it through thick and thin. I ONLY quit after years of playing because I did not have the storage I needed, and when I saw this as an alternative I was ecstatic. I absolutely adore this game, and I wanted nothing more than to play it again, but as a person who’s family is low income and cannot afford $30/month for a game, I’m deeply hurt and disappointed. I beg of you to please do better..GingerBreadLover1238Version: 6.0.0

Nice but not the greatest.This is very useful when you don’t have an enough storage for the actual game, but seriously this feels more like a cash grab more than anything. Like seriously, only 15 minutes? That’s barely enough to do your commissions, and a lot of people who play genshin are usually F2P, and which this doesn’t help either. The best way to go about this is like in game if you do certain things for extra minutes, or just make them without minutes. It’s good if you don’t want to play much or want to get addicted, but it’s not good when you actually wanna play the game for a long time, and actually get stuff done in the game. Hoyo, you might actually lose more players with this and might end up players quitting all together..Maxxi47Version: 6.2.0

Problems and glitches.Listen , this game is great. but there are many problems. 1, the quality isn't great, and it cuts out sometimes. 2, only like 20-30 people can play at a time. i got this app on my iPad because i didn't have enough room for the actual app, but i had the actual app on my phone. it worked on my iPad, but when i went to play the actual game, it lagged , and was stuck on “checking for updates” so if you want to save storage, its best you just don't get the game at all. or buy more storage, that works too. it isn't worth it, and if you want to play the game and you cant, maybe its for the best. I've downloaded and redownloaded the real genshin so many times and the glitch doesn't stop, so don't get this app..Olivia FormiVersion: 5.0.0

Horrid concept.Im absolutely heartbroken at the ridiculous price this service charges 20$ for 30 days of gameplay? Thats not even a full ingame patch! 30 days in the length of one character banner! It’s also ridiculous that they charge at all? It’s ridiculous isn’t it? This is a FREE game with HEAVY monetization. Wouldn’t they make more money by making it free? I used to spend 20 dollars on Genshin every month welkin + BP but stopped as of lately due to the atrocious money hungry practices Genshin and the entirety of Hoyoverse have been dabbling as of late. My phone isn’t weak either:/ Genshin has just gotten too large and I bet they’re happily waiting for many many other players to eventually run out of storage or their device gets slower just so slowly but surely we all have to pay up to enjoy Genshin on our phones.Alex DonanVersion: 4.8.0

A Cash Grab Disguised as ConvenienceI’ve been a dedicated Genshin Impact player for years — I’m Adventure Rank 60 and have spent real money supporting this game. When I ran out of storage space on my phone and couldn’t download the massive new updates, I was genuinely excited to discover Genshin Impact Cloud. It sounded like the perfect solution — being able to play without needing to install the entire game. Unfortunately, my excitement vanished almost immediately once I realized how limited and overpriced this service actually is. You only get 15 minutes of free playtime per day, which isn’t enough for any meaningful progress, especially with Genshin’s long quests and time-consuming events. On top of that, the so-called “free trial” gives you just 5 total hours before you’re forced to pay $19 USD per month to continue playing. That price is absurd for something that’s supposed to make the game more accessible. Even worse, the queue times are painfully long, meaning you can spend a good chunk of your limited playtime just waiting to connect. It’s beyond frustrating to finally get in, only to be kicked out once your timer runs out. As someone who has already invested years of time and money into this game, it feels like Hoyoverse is taking advantage of its loyal player base. Instead of making the Cloud version a convenient way for players with limited storage to enjoy Genshin, they’ve turned it into yet another paywall. The service feels like it’s designed to squeeze more money out of players rather than genuinely improve accessibility. Genshin Impact Cloud had so much potential, but in its current state, it’s nothing more than an overpriced, heavily restricted service that punishes existing players instead of rewarding them. Very disappointing experience — definitely not worth a subscription..Vyktorya707Version: 6.1.0

This is cruelGenshin Impact is an amazing game, needless to say. BUT... having to PAY for time to play is CRUEL. at least create a payment for INFINITE time. It’s not fair to so many players. I can’t play Genshin on my iPad because it’s so many gigabytes and I only have 36 GB on my iPad... I deleted ALL my games for Genshin and still, I couldn’t play it. I got this game in hopes I could finally play with no storage issues but was immediately disgusted to see that playing is behind a paywall. Your company is greedy. You should atleast get ONE hour minimum per day, and I think many people can agree this would be good to implement! So please, stop hiding your amazing game behind a PAYWALL and let people play. It’s like giving people with storage privileges we don’t have. It’s unfair..MatildaX0Version: 4.8.0

Time limit15 minutes a day for a log in. That’s so dumb I’m sorry but you can have the game still be a cloud version without having a time limit you already have enough money and people actually want to enjoy the game and not have to save up just to play the game for an hour. If you want to make people actually enjoy your game take off the time limit and actually be serious about what people want because no one is really going to log in for like 30 days just to get 10 hours of gameplay because that’s apparently as long as we can play! Be for real no one wants to do that and actually make something people want like taking away the time limit or actually giving your characters colors other than pale white and tan white..BootheMothVersion: 5.0.0

Impossible to get anything done.The game gives like around 300 minutes at the start right? then it’s 15 minutes everyday. After you finish those 300 minutes and are stuck with 15 each day, it gets to the point where it is impossible. 15 minutes is BARELY enough do do commisions and get your resin finished with. If you don’t have condensed resin, you’re skrewed. I finished today’s dailies — commissions and 5 easy domains — in 12 minutes. (The domains being the Shimenawa’s, which was incredibly easy for me because I have a Ganyu melt team) If I did any domain that was slightly more difficult, I would not be able to fit that in 15 minutes. It’s impossible. Secondly, it’s impossible to progress through the game like this. I would have to sacrifice one day of dailies just to get through 10% of a quest. Yeah. Not happening. There is an event going on right now. I got kicked out as soon as I began it. So, basically, you have to speedrun the game to even get to play it. Especially if you are a lower AR..Ganyov / ganyovv everywhereVersion: 5.4.0

TRAAAASHHHHFirst when getting the cloud version i was really happy because genshin was taking up soo much storage on my phone but when i found out that you had to PAY to get minutes to play the game i was completely convinced that this was GARBAGE. As a player who is invested in the story quests that take HOURS to get through, only being able to get 15 minutes every time i log in was crazy. in 15 minutes i can do my commissions and very few domains. definitely not enough for 15 minutes. also the quality of the game is horrible. i usually dont mind the graphics but its a good reason to complain. thx for reading🩷.VeryveryveryverygoooodVersion: 5.3.0

This is disgustingIs it really that hard to make dark skin characters? a couple of dark skin characters won’t hurt your 100+ pale characters from every other hoyoverse game. Your NPCS have it better than the playable characters is crazy. if you really want to surpass with a better reputation, take a look at ‘Reverse 1999’s or ‘R1999’s characters. Not only the characters look better than every single hoyoverse character, they also make the characters look more accurate towards the directed ethnicity. guess what? they have a Latina Character! she looks more accurate than the Natlan characters. not only physically she looks Latina, but she also has a spanish accent!! her name is centurion and she is genuinely more prettier than most of the hoyoverse cast, in fact prettier than all of them. oh and the scary word, she is darker than all of the characters in each game. for the color pallete of Natlan is also trash too. each all of them looked like they could’ve matched better with brown or tanner skin but pale has became result? that is really pathetic ironically, reverse 1999 isn’t even a game about culture, it’s literally just based off real life if it reversed back in time. and for a game about culture and diversity like genshin? this is… nothing! not surprised coming from a kind of company like this but rather disappointed. how could you mess up so badly in a game? and do not get me started on how sexualized some cultural things are in this game are, but that’s for another topic. ( etc, yae miko, raiden ei ) if you want to keep up with a better diverse game than recommend looking at diverse places, getting educated, people, and culture. all it takes is probably 10 minutes of time to atleast learn a bit from different cultures and traditions. oh well, in the end hoyoverse is going to make them paler than paper and sexualize them for more money for the money creep hungry the company are..AddmoreloveintoitVersion: 4.8.0

Please read this before down loadingWhen you download it you can play the game but there is a time limit on it if the time limit ends you can't play anymore and to get more time you have to buy the cloud pass and it cost money. So I recommend you do not get this app download the real one in the real one their is no time limit and you can have as much fun as you want. Genshin Impact cloud is just one that doesn't have that much storage but Genshin Impact does. And in Genshin Impact cloud if you run put of time like I said you will not be able to play in Genshin Impact like I said there is no time limit so this is why I recommend you to not download this app..BiancalyVersion: 5.2.0

Kinda ridiculousDear Hoyoverse, I request one Furina after that ridiculous time system you have implemented joking but srsly at least give us 30 minutes cuz no one is going to be able to finish like half a quest within that time frame unless you decide to actually add a skip button for the dialogue because I DON’T WANT TO KEEP TAPPING JUST TO GET BY A CUTSCENE FASTER😭🙏 okay thanks bye.PonyKinnie/Reunited ClawVersion: 4.8.0

Make it free!!!I love to play it but it I don’t like to play only for 15 minutes and have to pay after please can you make the trial longer or make it free so that I can play it happily any wold work.Jes*41Version: 4.7.0

TerribleI thought that it’d be better than GeForce, but it’s worse. Horrible gameplay quality(resolution) and it’s also hard to look around or use in battle, especially when running and/or using Nahida’s skill..Vwbeetle2Version: 4.8.0

More timeIts a super app really but please make that if we want more time we can watch ads or that we get 5 minute every hours not 15 minute per days. For a gamer like me 15 minutes of my favourite game is not enough and i cant download the full game on my phone so please do something !.Éti647Version: 6.5.0

THIS GAME SUCKSHoyoverse is the most money hungry company on the planet. you make nothing free to play and everything you have to pay! TO PLAY=SPEND MONEY to play on the normal genshin=spend money to get more storage to play. This company is so greedy!!!! If genshin cloud takes barely any gigabytes then why can’t you do the same to genshin impact?!?!?!!????! And don’t even get me started on the fact that you give us ONLY 15 MINUTES to play! ATLEAST GIVE IS AN HOUR OR ATLEAST 25!! is this too much to ask for? i’m leaving a one star review for this inconvenience FIX YOUR GAMES!!!.Dave24222Version: 6.2.0

Never ending storiesGreat iCloud option for a WHALE of a game. HUGE. The stories for quests are SO LONG that the game disconnects from inactivity when on auto and all of my iCloud Genshin minutes are going to watching full game movies? Please ad a skip option for people who do not want to watch..RCcan33Version: 6.1.0

BUG PLEASE FIX.It takes away my free trial time when I’m not on the app! I had 21 minutes got off after completing my daily quests which only took 5 minutes. Came back on later on to see I had no more time. Please fix this..ArislleVersion: 5.6.0

FranchementTu jouer a se jeux rien qui lag pas de mise a jour et a un moment pouf il te coupe le jeux ses vraiment pas un b9n jeux.Mini123 groupeVersion: 5.4.0

Make timeIt’s overall good just needs more time. I’m not spending money to have more time and I’m not gonna download the original game since I don’t have storage and that’s why I’m playing this if you listen to your community for once then everything will be OK. Just give us a limited time. I don’t see the point for us having to download more time..Mariah CareyyyyVersion: 5.4.0

Paying for time?It was really good quality and exactly the same as the original but without all the data which is definitely a plus but having to pay instead of just being able to pay for free makes no sense.Floriet912Version: 5.4.0

Make it longerIts pretty good just wished it was 30 mins instead of 15, 15 isn’t long enough to get anything done and i dont wanna pay for longer time.Just make it longerVersion: 5.3.0

15 Minutes?Recently started playing. My phone is quite laggy, and I have a very poor grasp on time. Alongside the issues with level scaling, 15 minutes is hardly time to get anything done. I’d vote it higher, but we need to make some noise in order to get the extra time to be cheaper or non-existent..VampkeyVersion: 5.2.0

😭Ne télécharger pas!!!après quelques heures de jeu il est payant.Pirates128Version: 5.2.0

Why is latency a requirement ?????So what if my latency is high? Why is that a requirement for using this? Why is 150ms the minimum? Game is totally playable at 200+ latency, not ideal but it shouldn’t be a requirement.TomazuloVersion: 5.2.0

Okay but…Like it’s okay but we should not have 30 minutes time n’ stuff because it’s annoying this is for people who can’t download every single file or things for normal Genshin. So remove the time thingy please. I hate it and this is making the game more worse so remove it..Iris_.vinylVersion: 5.1.0

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