Shapez - Factory Game Customer Service

Shapez - Factory Game Positive Reviews

Fantastic game, amazing soundtrack.Game runs great (have not made it super far and had many items yet) and the controls are quite intuitive. This is a great, simple (very simple, in a good way) factory game. Very easy to quickly pick up complete an objective or two and put down and come back to, although you’ll probably spend more than a little bit of time each session as it is very easy to get lost in trying to optimize belts and get that next objective completed. And the soundtrack! Wow what a soundtrack! Easily among my top 5 game soundtracks, it fits so perfectly. Absolutely love it. I am double dipping by having the game on my phone as well it is that good. I bought the complete game and soundtrack on Steam as well. For $5, it’s an easy yes to recommend. One feature I think would be awesome to add, for deleting long runs of belts is being able to drag to highlight and or tap in stead of needing to tap each section of belt. Maybe the option to switch between drag to select/tap to select, and then drag to highlight a square area to remove, add a toggle to switch between the two delete options..Battman16Version: 1.1

FunI’ve been playing this game since the free demo when my computer broke I was devastated that all my progress was lost when I found out there was a mobile version I was extremely excited to play shapez again. After a while I beat the first few levels and then the game was over. I was disappointed that unlike the demo after you finished the upgrades to the hub the game ended and locked you out of your save file. As I know the game and love it it was an easy purchase but new players such as myself to the mobile version will probably delete it. It would be great if you (the developers) could allow the factory to continue the factory without any further upgrades allowing the player to explore the game further while keeping the player behind a pay wall and further inclining the player to pay for the upgrade.Oliver the shape consumerVersion: 1.1.4

A good mobile port of this game(Note for devs: The multi-place tool does not work on belts. It closes the tool after you press the check mark, even if it was locked.) This game looks and controls very well on mobile. It's a bit slow in the beginning, because accessing the deleting tool or placing things is slower, but it is just as good as the full game. I previously complained about needing to pay for it again and not being able to place multiple, but asking $5 for the mobile port after putting so much work into it is more than reasonable, and I found the tool to place multiple of the same building..RedstonewolfXVersion: 1.1.1

Most creative factory-style game I've ever seenEvery factory piece is free to place once unlocked. You never need to worry about running out of funds for more machines or conveyor belts, so you can focus on optimizing your output. There's no limit to how shapes can be assembled (unlike other games where only certain blueprints can be made). I don't know if I would exactly call this a sandbox, but it feels almost as freeing, with just enough goals and limitations (the limiting factors being how fast different machines run and how far away some resources are) to keep it engaging..Major NokuVersion: 1.1.4

Great game if you know what to doLove this game, known it for a long time and was thrilled that they came out with a mobile version. Was so confused on the later levels and realized that most people may need a tutorial to get past level 16-21, and the game also has plenty of bugs, the most annoying of which is— the game won’t save. My auto save interval is 1 min, saves every ten. If I try to exit to the title screen 50 percent of the time it won’t save OR go to the title screen, and I have to lose 10 minutes of progress (friggin autosave) because I have to force-quit the app. Would give five stars if there weren’t really annoying bugs..Dark_Ninja741Version: 1.1.4

Best of it’s GenreIf you’re a fan of procedural “factory layout sim” genre games… games like Satisfactory, Factorio, or even Minecraft to an extent, (and you have a PC) then you’ve probably already played Shapes or at very least heard of it. Shapes is the purest, most distilled version of this type of game, and executed exceptionally well. I have lost many hours with the PC version, and have been looking forward to enjoying this iOS version. I’d you’re at all into logic, process or organizational styles of games, you will definitely enjoy Shapes. Very satisfying..EckelseckelsVersion: 1.1.2

Very fun but some annoying bugsThe game is so much fun and is a very good adaptation of a factory game for mobile devices. There are a couple of very annoying bugs though. 1. When copy pasting blueprints, orientation of belts is not always preserved, and sometimes it is actually impossible to get belts to split the way that you would like without building the components in a specific order. 2. Chainable extractors unlock but then you can’t use them. 3. Once you purchase the full game, you can’t play offline as it thinks that you haven’t unlocked it. This is a perfect game to play on an airplane except for this..BencbartlettVersion: 1.1.2

Relaxing Factory BuilderLoving Mindustry and Factorio, but wish there was more time to focus on the building, and less combat pressure? Then this game is for you! Puzzle your way through increasingly complex production set-ups, unlock new automation parts, upgrade existing assets through delivery, and try to set up a factory that’s reconfigurable to handle whatever the next ask is. This game has all of the factory building fun without any of the combat pressure!.HelpmepleasesguyVersion: 1.1.2

Great game, weak portShapez is a fantastic game, but this port leaves a lot to be desired. my save apparently got corrupted after idk how many hours in. at a certain point the game would chew through my battery at like 2% per minute. the interface is buggy — you can click on pinned shapes and map pins even if they aren’t displayed, sometimes you’ll place things and they don’t actually get placed even though it looks like they do, copy/paste is a bear (scrolling/navigating in general) and once in a while a paste will bug out and you won’t be able to paste without restarting the game. restarting the game takes about five minutes, especially once your factory gets bigger. sometimes splitters don’t connect to tunnels; sometimes they do, but only one tunnel at a time. about 50% of the time when you switch apps, the game will need to reload, which is a huge hassle if you’re trying to copy a balancer. that said, it’s hard to find good games on the app store, especially in this genre. it’s not so bad that i won’t start a new save, but it feels like the port was not tested enough. it’s still a good time sink, but the long loading time makes it impossible to just pick up and throw down some conveyors in between life. i don’t necessarily regret the $5 purchase, but i probably wouldn’t spend it knowing what i know now. iphone 12, latest ios..Nikooooooooooooooooo123Version: 1.1.4

Great concept with too many game breaking bugsLove the game at its core, but I cannot look past the horrible bugs. My first world (lvl14) got corrupted so I had to start all over, probably due to the game shutting down in the background with a proper save. Every time you copy paste factories that have tight conveyors, they always get mixed up on which way to go or even if they should be pasted at all. This is fine, just means I have to do more work. Now I’m on lvl 18 and it’s asking for a 3 layer object. I stack the first two layers without any issue, but when I go to stack the next layer on top, it puts it on the bottom. I thought I made a mistake and switched up the conveyors. Same shape. So, apparently for this, it doesn’t matter what orientation or inputs I use, I cannot get the mission item. Restarting the app did not fix this. Honestly, if you love factory games, you’ll like this one, but you’ll get mad when it decides to break down on you..Blackleg eastwardVersion: 1.1.4

Worth itThis game is amazing, and the mobile port is better than expected. $4.99 is well worth it for the full version. Quick question though, do you plan on making the Puzzle DLC on mobile too? If you do make the Puzzle DLC, will you add more non-community generated puzzles? I understand that this game is not your main priority but it would be pretty cool. 5 stars regardless..Doggie394Version: 1.1.2

Great Game - But glitchingLove the game and want to play it as much as possible. But what's keeping this a 5 star review is that the game keeps glitching out on me around Level 14. I'll have pieces I try to delete that are visually still on scree. Seems to happen most with the color extraction. Eventually a glitch will happen that corrupts that save game and I can't get back in if I close out. Not sure if it's the iPhone 12 or iOS 17? But it's frustrating having to restart at the very beginning every time..ABloomquistVersion: 1.1.4

Plans to improve framerate?I was super excited to see this game come to mobile considering how successful it has been on other platforms. However, I was disappointed to see the game locked at 30 fps. Compared to the 120 hz refresh rate of iPhones, this app’s framerate is immediately noticeable. That being said, I understand this iteration is early in development and more changes are in the works. Are there any plans to address this framerate in the near future, or is this a low-priority concern?.Good ViewerVersion: 1.1.5

Amazing game, small bugAmazing game, you can lose yourself for hours coming up with new designs. I noticed when I build a compact blueprint and copy it, the conveyor belt connection will often shift to something different than the original connection. Not sure if anyone else noticed but kind of annoying..MeteoriteguyVersion: 1.1.4

Fun with glitchesThis is one of my favorite games, but their are some glitches. The one that’s been annoying me the most is a glitch with the stackers. This glitch over stacks some of my Shapes. For example if I’m using one stacker I sometimes end up with a shape with 2-4 layers, if I reload the game it sometimes fixes it, if this could get fixed it would be amazing. Thank you for reading.SaaciayeVersion: 1.1.3

Game stopped loading on my ipadThe minute I saw this game was on the app store, I jumped on it because I was addicted to the desktop version. There were some glitches (like the sorters changing size or the game not recognizing I switched to a new tool) but not enough to make the game inoperable. But I made it to level 13 and turned the game off for a little bit. I came back and I can’t re-enter my save, the loading circle just spins endlessly :(.Heehawman42Version: 1.1.4

GreatI haven’t had much time to play the mobile version, but I’ve played the pc version, and it’s one of my top 10 favorites. However I was wondering if there were plans to sync progress with epic games or steam so you could transfer your saves from pc to mobile..Hgames1Version: 1.1.2

Great game but some improvementsI love this game on pc and am excited for Shapez 2 and also was excited for this app. I think it’s pretty great overall but I wish it was more compatible with an Apple Pencil. I just think the game would run much better if I could use my pencil to make paths and move the screen seamlessly. Hopefully in the future they can update it to work better!.Iceys1113Version: 1.1.2

5 Star Game, ButGot this on my computer years ago and it’s still great, I’ve been waiting for a mobile port for a while but I have a couple of recommendations, 1 Add JS mod Support from pc, and Let us Use PC saves to continue our saves. And try to let us use 60hz and 120hz. Thanks Playdigious for the Port.Carbon ValkyrieVersion: 1.1.1

Online RequirementI would purchase the full unlock option if it did not require online access. This seems like a good game for travel where internet access might be limited. Looking forward to such an update!.FftqVersion: 1.1.3

Best Mobile Factory GameI’ve always loved this game on pc but when I heard it was coming to mobile I couldn’t wait to play. It plays so well on the iPad and is already a favorite game on my mobile devices! Can’t wait to play the second game!.Ben SeamsVersion: 1.1

Too many bugs at higher levelsGlitches become worse the more factories you build and game becomes unplayable. Most have already been reported, so I’m not going to bother repeating. At level 16, I tried to cut and paste a factory, the belts didn’t paste, and everything glitched. Now my saved file won’t open. Guess I’m starting over. On an iPhone 15 Pro..Nicknametaken2Version: 1.1.4

Can’t play w/o internetLove the game I have it on steam so I immediately purchased the entire game, problem that I have is that even if you buy it you can’t play it offline bc it needs to authenticate every time I open it. Does not feel like I bought the game if I am restricted from playing it when I want..AbazabaaaaVersion: 1.1.1

Save issues knocked you down 2 starsSpent 3 hours playing last night and woke up to the game progress not registering anything I did and the save state being from 2 days ago… I otherwise love the game (other than a sorter not being available for so long 😒) but I don’t want to do all that again, and I think I’ll just lay off it for now.TiredtreyofthisbullVersion: 1.1.4

Why is the auto save worthless?This is a fun game and I enjoy playing it. But when it crashes - yes it crashes - I lose hours of creativity because the auto save is useless and doesn’t actually save the game every two minutes like I have instructed it to. Why!!!!!!!.MdybishopVersion: 1.1.4

I love this game!This is the best assembly line puzzle game I’ve ever played. It provides endless hours of entertainment and although there is some waiting required, there is always something to do or optimize while you wait..DutchWardenVersion: 1.1.4

AWESOMEI used to play this when I was younger in 2019, and I was so sad that I couldn’t get the full version. Now that I can get it on mobile and pay for it easily on my phone, I can finally play the entire game!.NoobyoulusVersion: 1.1.2

Great game with a few bugsI love the concept and it is generally well executed. I have hit a few bugs, specifically: * The cutters don’t behave properly, most of the time if you chain them, they don’t actually cut, and only one output will flow. This makes it very hard to get quarter pieces! Sometimes they start working if you leave to the main menu and come back. * Maybe I’m not using them correctly, but if I try to use a blueprint, it creates the copy, but then trying to move it, it disappears without being placed, but your blueprint tokens are spent!.Ripe909Version: 1.1.3

Good game but..I bought this game originally on pc, it’s an amazing game that’s very relaxing, BUT I thought my $10 purchase of the “full” game would allow me to play it here once I found out it was coming to mobile, but I cannot sign in to use my “full” game that I purchased but instead I have to spend another $5 to play the game I bought. 😕.AntmsnVersion: 1.1

Best Game EverI’ve played many of hours on Steam and instantly bought the full game for my phone. Can’t wait to take this game everywhere I go now. Keeping a close eye on the second one coming out 😋.BaxmondVersion: 1.1

Shapez EnthusiastJust browsing though app store when I seen this, I’m excited that it being released on mobile. I hope its just as good or better then the Pc version! I will add more feedback and requests as the updates come out. Side Note: I understand its newly released so bugs are to be expected. I have a couple of requests if possible. Refund your purchase prompt and the building editor’s drag select is janky..CodeNullVersion: 1.1.1

A Great game but a sad portIt plays well until you get to higher levels. Then the issues appear. It is a small map. The blueprints are not save-able, not even a buffer. It is copy and paste immediately or try to scroll blindly to your spot. There are other things lacking..Al BravoVersion: 1.1.4

Fun enjoyable until controls enrage you.Played on iPad, fun! Played on iPhone 8, runs fine but the controls can get frustrating, especially trying to scroll or zoom in build mode..DavidDepapeVersion: 1.1.2

Fun gameFun little game that’s worth the price. No ads and $4.99 covers everything. I’ve already gotten a few hours out of it for the price of an ice cream..ZaquiriOnYoutubeVersion: 1.1.4

Perfect game!!I don’t think I could have found a better game! I do have a few suggestions though. 1: when you are building your track, you should be able to select without having to worry about the track messing up. 2: copying and pasting from the start 3: the choice to rotate clockwise vs counterclockwise when building 4: able to delete from the building menu That’s all! Love your game, keep up the good work!! ♥️♥️.Piksole crsfVersion: 1.1.4

Great but please fixIssue with game not loading up your save and makes you restart just to play. Amazing game but annoying have to restart every time I get to level 14.Tmlogic1Version: 1.1.4

Phenomenal gameI’ll have to admit, it is much, much more than I expected. I’m really loving how satisfying this game is. I’ve been looking for a decent mobile factory game, and here it is. Great work!!.UnperishedFoodsVersion: 1.1.2

Pre-ordered and still have to pay for full gameOtherwise, I’ve really been enjoying it..Pigzilla😛Version: 1.1.1

So goodThere is a powerful feeling when you get a full conveyor belt more addicting than actual addictive substances..AgbertssVersion: 1.1.2

Apple Pencil not workingThe games looks great. It’s kind of frustrating that the Apple Pencil only seems to work randomly throughout the game, and only like 25% of the time..A typing monkeyVersion: 1.1.2

Fun, but missing features and bugsI love this game, and you should play it if you like factorio, satisfactory, etc. There are some bugs when placing conveyor belts among other things, nothing game breaking just a bit frustrating. Also you have to buy the full version to make blueprints (copy paste parts of your factory), and I wish there was an undo function. Overall great game!.BenWith17NsVersion: 1.1.2

Love the game!The only problem is the controls, if i use my pen it gets buggy even with my fingers on the conveyor belt..GillygagerVersion: 1.1.5

Great start but needs place to report bugsIv found a few bugs -tier 2 conveyors not passing objects past tier 1 conveyors -some belts don’t carry items per second as labeled, namely 8/s only doing 6/s and 12/s only doing 10/s -conveyors not holding direction when copying/cutting Some improvements - blueprints disappearing after zooming out to large map - need button on main menu to report bugs I actually really like this game and definitely recommend it. I will for sure update my review when I know for sure it’s being properly supported. Great job guys, keep it up..Cobalt MantisVersion: 1.1.2

Hooked right awayLoving the game so far. Addicting gameplay. Easy to get into and start playing. The only thing I would suggest fixing is the contrast between the buttons for each item and the world map makes it hard to see. They need a contrasting border or a more contrasting colour. Great game for a great price. Love it!.River JonesVersion: 1.1.5

Only A Few LevelsFun game, although was done after only an hour of game play.Dan373737Version: 1.1.5

Tons of Fun!One suggestion is that the copy function stops working for me after a few times. I have lots of resources but seems like a bug that will clear if I restart the app.DrewfxVersion: 1.1.5

Having funThe game is really fun, but the controls could be better, not super intuitive. Would be a 5-star if this was changed.EverywherejeffVersion: 1.1.4

Fun👌👍✌️👌👍✌️👍💕👍✌️😁😀😃😄😄😄😆😆😆😂😅🤣🤣😀😃😁😁😄😀😁😭👍👌😁😩😄💕😁😒😃😀😭😁😆😄😃😃.Awesome a menVersion: 1.1.4

I LOVE this game, HOWEVER…This game is awesome! Keep up the good work. I play on both my iPhone and iPad, so the cloud save is great! EXCEPT! Twice now I have had the game load, but I guess it takes a little long to load later in the game and since it is not fully loaded, it autosaves a blank game.(?) I think it’s a timing issue. The game hangs there and doesn’t load. Then after a force quit and reload, my game is blank. My progress is there (lvl 20), but all my factories are gone. 😕 This can be expected of a brand new game and I’m sure it will be addressed in an upcoming update, but for now, I guess I will start over. Again. It is difficult to start over at such an advanced stage of the game. At least my progress is saved, so I have all the awesome unlockables, just nothing built..TheRebrickerVersion: 1.1.2

THE BEST GAMEI have not stop playing game it soooo good but can umake the map go infinite and the zoom out bigger.Sir12345678910101Version: 1.1.4

If only I could have my factory backThe game was really good.. I played more than 20 hours in 2 days. blocked at level 20, the factories no longer worked so I closed my game and when I opened it my save had disappeared and I can no longer play. 7$ lost and my morale is zero because for once I was really having fun playing a game and it no longer works on the day of my birthday.Damien_booVersion: 1.1.4

Fun Game but with some superficial flawsThis is a great game with a fun amount of puzzles to figure out. Just wish that there was a way to speed up time so you’re not stuck waiting for the Hub to collect 3k worth of product.Estarks8860Version: 1.1.2

Off to a good startI’ve found the touch controls of this PC classic very well implemented. It’s great at scratching that Factorio itch while on the go..Hybrid461Version: 1.1.2

Greatest factory gameI have 100% of achievements on pc and ill do the same on mobile, love this game, On god best game of the year.ApholioVersion: 1.1

Shapez but mobileNow i can habe no life outside of my room!!.BlenderPainterVersion: 1.1

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Shapez - Factory Game Negative Reviews

Five star game done in by broken save/continue bugThe touch controls are awesome once you get used to them. The design of the original game is awesome. Despite game-breaking save/continue bug, I have played significant hours enjoying this game… up to the point that I feel I am kidding myself that “This run it will be different.” Then I load up to continue my progress and all my progress is gone! Will gladly update to a 5-star review when this game-breaking bug is fixed. I have tried to overcome the autosave/continue bug by painstakingly manually naming a game file, being sure to explicitly exit to the main menu, then immediately reloading the named save to ensure it is there before leaving a lengthy session only to return the next day to load the named game to find all my progress is gone. I give up. Will keep an eye out for an update but am done for now. 😥.Jim+TimlynnVersion: 1.1.4

Game crashed and erased the factoryI had really been enjoying this game despite the occasional bugs I was encountering (the rotators would sometimes turn a half piece into a full piece instead of rotating). However, today I opened up the game and it crashed and then when I was finally able to get the app to open it had erased my entire factory. All of my achievements and levels stayed but all of the time I had put into making my factory was lost. Very disappointed but hopefully the developers can fix the problems because the app was really fun when it worked..RODEO RULES!!Version: 1.1.2

Extremely clunky controls - seems unfinishedI love Shapez but this is missing a ton of QOL features that make it not fun to play. I would definitely wait for it to be improved some more, and I’m disappointed I paid for the full version. - Laggy on iPhone 14 Pro Max, needed to limit the FPS to 30 manually - Can’t have more than 1 conveyor belt feed to a different belt seemingly - Can’t place more than 1 machine at a time, lock mode doesn’t let you place and confirm multiple machines at a time - Can’t “draw” items on screen in place mode All of these things make building and transporting more tedious as I find myself fighting the UI more than anything. This game feels unfinished, I wish it had more time before it came out. In the meantime I would recommend playing other similar games better suited for mobile..LlamaforceVersion: 1.1

Horrible controlsThis has the most tedious and awful controls, after only a few minutes I was left looking for hot keys/shortcuts that just don’t exist. They expect you to tap every little box a thousand times instead of having some drag to place or box select system. I’d honestly be surprised if the devs spent more than an hour playing on a touch screen. 0/5 if I could, it’s a watered-down and significantly downgraded shadow of the original game. Shame.Fb242Version: 1.1.5

100% recommended… when they fix the saves.Bought the game, made it to level 14, then my save corrupted? Amazing concept that was executed perfectly. Only problem is the world saves will randomly not load… ever again. On top of other small bugs. Periodically updated so hopefully it’ll be fixed soon. Still gonna continue playing and it’s definitely worth trying the demo..Bryce_jorgyVersion: 1.1.4

Too many bugs and not as funAs much as I love and adore this game the mobile version is simply too buggy and not as fun as if I were to play it on my PC. It takes a lot longer to place and delete things, belts connect when I don’t want them to, and its simply easier to just use a computer. Its a waste of $4 just buy it on pc..MelomimaiVersion: 1.1.2

Randomly Deletes Everything I BuiltThis game is a lot of fun, despite being a little glitchy. That is until, a few days after I purchased the full version ($4.99), now it has deleted everything I built twice! I guess it's just a waste of my time to play if every time I open the app, there is a 50% chance of losing everything..IllTemperedTRexVersion: 1.1.3

“Buy full game”I just bought “infinifactory” on epic games store as free game of the month. It’s an excellent game that costed me no money and really challenges the player with complicated series of levels that never question your commitment with a fee. It’s no longer on sale, but neither is this game. Don’t settle for low quality, box checking. Get a complete experience with a plot and cheap puzzles..Scooooop5432Version: 1.1.5

Too many bugs right nowTrying to play on iPad Pro, pencil causes entire game to break and I can no longer tap. Plus adjusting the shape of belts doesn’t seem to work well, which makes it hard to build compact factories. Mobile port of the game seems to be a bit half-baked at this point..TalonsOfDaedalusVersion: 1.1.4

Bad portShapez on pc is great but the touch controls on the port are terrible and unresponsive..EvanGillamVersion: 1.1.4

Requires wifiGame is great loved it on pc but it won’t recognize that you bought the full version if you don’t have internet access I bought it for a flight and it ended up being worthless otherwise fantastic game and the phone adaptation is just as great I’ll change my review when this issue is resolved.Borvo_Version: 1.1.4

Fix your frame rate and offline restore purchases Jesus!!!As stated in advising you with a report.. problem with restore purchase when testing phone on airplane mode without wifi… says I’m still in the demo version.. this update you did removed dev commands.. which had the only option to adjust this stupid frame rate to 60fps.. it’s running really choppy like 25/30 fps ridiculous. Give us the option to change the frame rate!! 2/5 stars, needs these fixes even before release!!!.Logistix604Version: 1.1.1

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