Eater Customer Service

Eater Positive Reviews

Search and account icons on main map page smushed?Just raising your attention to the fact that the search icon and account icons in the top left and right corners of the main map page are completely smushed horizontally on my display. I’ve tried re-downloading the app multiple times but the problem persists..ClippingPathVersion: 1.0.1

Great appI didn’t expect to use this app as much as I do now, but since the update I’m opening it all the time. It’s basically solved my “where should we eat” problem, especially around the Bay Area. I just check what Eater recommends nearby and go from there. Search is pretty cool too. Only thing missing for me is a way to collaborate on lists with friends, that way I don’t have to be the only one making decisions!.ZzzbaduxVersion: 2.8.0

Love Eater!Solid app. I enjoyed the old version, but this feels much easier to use. The browsing around the map and being able to see eater places around me has been sick. Can’t wait to start planning trips on this. Big upgrade 👏.HearbobeepVersion: 2.8.0

Keeps me organizedI love this app! I can save all of my favorite spots, keep everything organized, and see Eater recs when I’m stuck on where to eat. It’s basically my go to before booking a reservation or seeing what’s near by..HayleyrusVersion: 2.8.0

Solid!Comprehensive and helpful list of solid spots all around the country. Super helpful for people who travel a lot. And is a godsend for people like me who under plan when they go new places..Half Half Half HalfVersion: 2.8.0

My go-to!Such a game changer in helping me take note of new restaurants I want to visit. Would have starved on a recent trip without it! :).Staircase WitVersion: 2.7.0

Love it!Eater is my go to app when visiting new cities!.Rick-VTVersion: 2.8.1

Only the best!Finally something for only the best places to eat! I love that it offers all different price points and most importantly, the ability to easily make a reservation. There’s truly nothing better than showing up at a restaurant knowing they’re expecting you and ready to make it a great experience!.Cake Boss!Version: 1.0.1

No filer on maps?Great overall for a curated list of good restaurants to try. Would love a filter feature on the discover page. Otherwise if I’m looking for breakfast, I’m forced to find a specific list that may or may not be in the area I’m looking at..PhVilarVersion: 1.0.38

One of my go to apps!I like that I can easily find places near me and I can search using sentences like I do in ChatGPT (very cool). I love making lists and sharing with friends when we are planning trips together. Would like quick filters on map view, please!.PerfectBalloonVersion: 1.0.41

A must-have for restaurant discoveryIncredible smart search, in-depth reviews, and easy “near me” access to all of Eater’s lists in one place. Love that you can now follow editors, friends, and chefs and see their personal lists. A must-have for restaurant discovery!.NYC Or BustVersion: 2.0.0

Exactly what was neededI have been waiting for this app. I subscribe to the email, but needed something that helped me quickly find good eating places while I was driving around. Happy, happy, happy..Holte EnderVersion: 1.0.1

Finally!!Loving using this app to know where to eat and love that I can keep a list so I can reference when looking for spots to go to when in different cities and neighborhoods.Pcm5512Version: 1.0.1

Obsessed alreadyThe ideal way to narrow things down from the mess of Yelp and Google Maps and even Resy…. just curated restaurants you can TRUST will be good. 🙌🏼.UwseaterVersion: 1.0.1

Brilliant recs in my pocketLong time user of the Eater maps on web browser and so glad for this new format!.GfdittoVersion: 1.0.1

My Absolute Go-To!Love the eater app! my go to for the best restaurants both on and off the beaten path! I can always trust the reccos and the app is so easy to navigate..KrislaNYCVersion: 2.0.0

Best app!I use Eater constantly, and can’t recommend it enough. Such a friendly interface and amazing recs..Anna.perezVersion: 1.0.1

Just what the doctor orderedSo glad to have this in my pocket. Great reviews, good map, and manageable levels of info!.DahlzelVersion: 1.0.1

Easy restaurant searchesSo helpful for finding restaurants that are actually *worth it*!.Maddieb7749Version: 2.0.0

The best recommendations if you care about great local restaurants!This is the best app if you care about restaurants. It never leads me astray!.VmpniscoolVersion: 2.0.0

FINALLY!!!Knew I wanted this, but this app has exceeded all my expectations - what a fantastic resource. Thank you eater!.VegaGenesisVersion: 1.0.1

Add more citiesIt would be nice to add more cities to choose from! Also have an option to type in the city you desire to explore!.Gox1Version: 1.0.31

Bring back last versionI liked seeing the Eater reviewed restaurants on the map. The new AI interface should be secondary. Any other AI app can do those searches.Camas22Version: 2.2.0

HmmNot being able to filter by what is currently open makes this app not very useful.QueequegxVersion: 2.6.0

Excellent AppExcellent app, but I wish you could save Editors’ Picks lists..@mbp3Version: 1.0.41

Best App Ever BuiltTitle says it all. Also the best app that ever will be built..Da_chessboxerVersion: 1.0.1

Cant Filter The MapsI dont see a way to filter the map view in discover by cuisine..NamkazVersion: 1.0.2

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Eater Negative Reviews

You know what I don’t needAi garbage. The search feature is apparently an ai agent and guess what? It’s terrible. All I want is to quickly find the same content you have on your browser site but I guess that’s not what this app is for. A quick search for “tavern style pizza” (a specific style of pizza in chicago) and I get to enjoy watching a bot “think” and ultimately recommend a bunch of places that do not serve that style of pizza. Eater has a list of places that serve tavern style online. Why is this so hard? Do not push badly implemented ai on us….Kat in the midwestVersion: 3.2.1

Super buggy!I am so disappointed with how buggy this app is - especially when in maps. It suddenly starts jumping between restaurants like it’s possessed, and I have to close the app..BrobbintoVersion: 2.9.1

Used to rely on this app for Recs and now it’s unusableI had my gripes with the old app but it was still useable i logged on after a while and this new update makes it completely useless. I’m generally not a fan of AI but tried a search asking for it to give me options around certain cross streets (84th and Amsterdam) in Manhattan initially it gave me options in the city of Amsterdam and then when i specified New York it gave me options in Brooklyn and Queens? I also now can’t actually look at the restaurants in a radius through the list form which was the most useful part and have to click each tiny red button which is disorienting and just makes me frustrated so I closed the app and went back to Google maps. Less technological fluff, more utility please. I don’t need an AI search I need an easily accessible list/map when I’m on the go..Eater Do BetterVersion: 2.3.0

Hey where did all the lists go?The last update seems to have gotten rid of the deep archive of lists and the ability to search them, which was what I loved about the app. I come here for vetted, credible recs. Instead, there’s a selection of recent lists and an emphasis on Gen AI search and a social function that would need 10x more adoption to be useful. Now, the search feature has potential to be cool but the results aren’t accurate, and it’s unclear why some of the restaurants are included. Would love to see some citation and a link back to the list or article the rec came from. Also, the map is showing two markers for each restaurant..FindingNewmoVersion: 2.4.0

Font size???The font size for the restaurants is too large. You can only see the first 7-8 characters of the restaurant name at the bottom of the screen, which is frustrating. In Discover mode, while scrolling the map, nothing happens when I click on a restaurant. Nothing opens up! I click on the “website” button and nothing happens. This app is mostly unusable. Great job!.SP docsVersion: 1.0.1

Sales people needed!I can't speak to the few cities you can pick from on the Capital One app to actually use this app right now it's fairly useless in the Detroit market. You have a long way to go if you want to compete with OpenTable or Resi. I don't see the option to make reservations directly in the app either. Might be worth something someday but right now fairly useless..Ct1211Version: 1.0.1

Google and Yelp have moreThe other two services just offer more info. They let you know _all_ the eateries closest to you and not just some in the nearest major city; they have reviews, many of which aren't paid-for; and they let you know if a particular eatery has gone out of business..DajaziVersion: 1.0.1

Limited FunctionalityYou can only filter what shows up through a deeply flawed search bar feature. Just let be filter manually by variables like price, type of establishment (bar/sit-down/counter service/etc), and cuisine..RealFunAtPartiesVersion: 2.4.0

Worst app everI’m a big fan of the Eater website and content but this app is completely unusable. Doesn’t give me a list of restaurants when zooming in. I have to click on each dot to see the restaurant and then it frequently brought me back to my location, so I have to relocate to my destination..Jumpstart2Version: 2.2.0

RuinedThis app used to be fantastic! Easy to use, navigate, and read. The latest updates have completely ruined it. Map resets every time you switch apps, even just for a second. Dots do not pop up as expected. And the “let’s find a great spot page pops upwards every time I click anything! PLEASE RESTORE THE OLD VERSION!.TwistedArchVersion: 2.1.0

Sketchy tracking policyForces you to accept web activity tracking even if you’ve denied that in iOS settings. If you allow it and then turn it off in Settings, gets stuck on location settings. That’s as far as I can get, which is a shame..UkbaumsVersion: 1.0.1

Bring back the old app!The new app update is terrible. It takes longer to scroll through articles, I can’t find older articles (eg brunch recommendations), and therefore can’t find the accompanying map. The search function is slow and totally unhelpful..Mr-DallowayVersion: 2.1.0

Kinda lameNot up to date. Lots of closed places. Nowhere for a user to add this info? That would be helpful but maybe I missed it? Love the idea of this app but just needs to be current. Maybe users could add/delete and have “eater approved” places? Idk. Hoped for more.PdxIntlVersion: 1.0.36

UghWhen you click on a restaurant after searching a theme, like “Italian,” it’ll go to the map, but not the restaurant… it just shows a random location on the map near downtown and glitches out..Noworries6164Version: 2.3.0

Broken in new updateThis app used to be useful but it is now functionally unusable after the new update. The AI search is poorly implemented and underperforms the old search (I’m not anti AI this is just badly done). The map function is slower and harder to use. I just won’t be using eater anymore.WjdgVersion: 2.0.0

Convenient access but data is out of dateI appreciate quick access to Eater articles but the map shows restaurants that closed long ago..PetermplsVersion: 1.0.1

App won’t openCannot get the app to open. I see other reviews saying it forces users to opt-in to tracking. I have my settings defaulted to opt out for ATT for all apps. I suspect that’s the issue. I’m not willing to change that, so I suspect this app won’t function until Eater addresses this..MkucdVersion: 1.0.2

Privacy options lousyYou are forced to give away privacy on this app. It makes you consent to tracking and says you can turn off but you cannot. Needs to be fixed.UnionSqGuyVersion: 1.0.1

App keeps telling me to reload it!I’ve deleted and downloaded the app twice in hopes of getting data to load and just keep getting the same message that “Something Went Wrong”..JorgeDHFVersion: 1.0.31

Liked it at firstThe first time or two I used it it was very cool and I was looking forward to using it more. When I opened it today it forced a search through ai. Less than useless now..BoyanachronismVersion: 2.0.0

Can’t log onIt keeps asking me to make an account even though I have one, and then puts me on a page with no buttons on it at all so there’s no way for me to log on..MistlarousseVersion: 2.2.0

AI recsApp was good until the most recent update where the search function now appears to be entirely ai driven— less informative, less trustworthy, and harder to use than the original..Emmie30004Version: 2.0.0

Broken app 9-3-25App won’t get past CONTINUE on opening page. Keeps looping back to check location settings. (Which is correct). Have deleted, reinstalled. Broken unusable app..BjbihvcyVersion: 1.0.40

Finding a city on appI looked on the internet and found the city I wanted so I downloaded the app. When I tried to find the city it wasn’t listed on the List of Cities. It defaulted to the city closest to me. Useless.CpungieVersion: 1.0.31

Sad.This app is clearly for the boring and unadventurous. Whole sections of Vancouver are shown as having zero restaurants, including areas with some of the best restaurants on the country..FO'SVersion: 1.0.1

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