It's easy to access and manage your OTC Benefit from anywhere with the OTC Health Solutions app. Get simple, secure access to your health and over-the-counter (OTC) benefits and use them at nearby CVS stores or online.
- Take control of your benefits with real-time balance updates on funds and activity
- View transaction history for benefits used and track order status
- Easily find CVS stores where you can use your benefits in store, or order online
- Shop on your own terms with convenient CVS in-store, online, and home delivery options
OTC Health Solutions Negative Reviews
Mostly inconvenientI like being able to show the barcode to the pharmacy cashier when I make in-store purchases, and check whether an item is eligible for ORC benefits. But it’s extremely inconvenient that the app isn’t coded so iPhone stores my login and password. Passwords these days aren’t easy to remember or type. The app needs to stay logged in longer when I have the lock screen on, so I don’t have to walk around the store with the app constantly displayed just so I don’t get logged out.
The app doesn’t always accept my login credentials even though I very carefully check that I’ve typed them correctly. (I do appreciate that I can at least “show password”, since I have the type it multiple times.)
Fix the login user-unfriendliness and I’ll gladly upgrade my rating for this app..TelzeyAVersion: 1.0.3
Extremely inconvenient!I completely agree with the review written by TelzyA, but want to add that there’s also no way to log out. I shop for both myself and my husband and I needed to log out of my account to log into his and I couldn’t. I had to close the app, wait an hour or more until it finally timed out on its own, and then I could log in into the other account. And that’s not even addressing the fact that the only items this wonderful “benefit“ is good on are CVS brand! And items change monthly so it’s impossible trying to keep up..ReluctantReviewer99Version: 2.0.1
Must always log in thru keyboardWhen will this app be upgraded to use FaceID provided by my iPhone to log in? Having to enter my email address and password every time I start this app is very inconvenient...._TAFVersion: 1.1.0
Database is out of syncThis App has consistently shown the in store shopping credentials that belong to someone else! When I presented the barcode at the CVS register, they told me the account was for someone with an entirely different surname and living in a different state. I did report the issue to CVS via their customer support line, but they showed little interest in addressing this important issue. Waited a few days to see if the issue was just related to an end of year change over, but the issue has persisted..UrolldVersion: 1.0.1
IPhone userThis app is a horribly poor attempt at programming. Not quite sure that they any idea of what is really needed for user input or how the prompts are normally presented in an actual user friendly app. You usually get timed out prior to completion of your product selection. No scanning capability as advertised in the furnished instructions. Should never have been released to the public in this development condition..Really totally DisappointedVersion: 2.0.1
OTC- CVS APP IS WORTHLESSThis app is worthless. It’s supposed to allow you to scan an item to see if it’s covered under the program and the scanner is “coming soon”. That tech isn’t hard and is readily available in other apps. The entire OTC program stinks. I tried to buy liquid tears, allergy meds, Kleenex, and everything was not included in their program..Lad508Version: 2.0.2
Not user friendlyOn an iPhone you must type your email and 10 character password each time you use the app. Why can’t they make iPhone store this info in passwords like everyone else? Also the in store barcode should that identifies you for purchases should be allowed to store in wallet. This app is cumbersome..Not long for this worldVersion: 1.0.3
Absolutely useless appI don’t have much time left. Thanks for wasting my entire morning as I patiently tried in vain to get this colossal failure of an app to place a simple order of three items. So frustrating!
Zero stars! Unless of course you count all the stars I’m seeing from my high blood pressure. Thanks a lot. Be better. Seriously..YourmomswaggingfingerVersion: 2.0.1
Clunky Crappy AppCredentials don’t get stored in iPhone passwords. Have to log in twice every single time. Once I do, Display Activity is broken, shows nothing. The barcode it gives for the store to scan returns an error message on their cash register - they have to type my info in every time. Possibly recode this app for the 2020s..KumasanxVersion: 1.0.3
SuggestionThe apps does not have an option to use face recognition to log in.
If you select change password and decided to cancel it, the apps doesn’t give you an option to return to the home menu. You basically have to close the apps and then log back in..RCR ChVersion: 1.0.3
OTCHS appYou should be able to use face recognition to get into this app. This takes to long to sign in no app should be that inconvenient to use unless that’s the purpose..KholmsethVersion: 1.1.0
Absolute junk!This app is buggy and can’t even show basic information linked to insurance benefits. Completely useless and even the FAQ just flashes continually. Looks like they hired someone’s gamer cousin with no IT experience to develop this. Uninstalling as it’s of no service..LunaLapinVersion: 2.0.2
Multi-user?Wth isn’t there an option for a family balance? If you have kids plan on making separate accounts, taking pictures of the bar codes and checking out separately at the store. Stupid. Fix it CVS..Ben351969Version: 1.1.0
No Scan FeatureDownloaded this app for the barcode scan feature. It has said "coming soon" for a very long time. Don't advertise a feature that doesn't and never will exist. Gonna delete this app..Matyo HasegawaVersion: 1.1.0
App problemsIt is the worst app I have ever used it won’t let you login to your account it says wrong email and I have my email for years I hope you read your reviews and fix the problems.JeffquailmanVersion: 1.0.3
Scan functionWorthless app. Leave it to CVS to screw things up. The in-store scan feature has been saying “coming soon” since January! It’s now mid-April!
If this is acceptable to Aetna Advantage members, I’ll be switching Advantage Plans at next Medicare enrollment period. 😡.GirlyBird 2Version: 2.0.1
Horrible AppApp is extremely slow to load even on new iPhone 15 making it useless to use in the store. It won’t remember user name or password. It takes forever to close. It is worthless..JfshersheyVersion: 1.1.0
EditingCan’t edit your phone, email,address,etc on your profile.GmgogiVersion: 1.0.3
App very poorly designedLogin is difficult
Displays the wrong keyboard on iPhone
Scan feature not working
Tried using the scab at register feature, it failed.
Truly a piece of junk..L1955cVersion: 1.0.3
SCAN functionScan function states “Coming Soon” and it is already Jan 32, 2023. When will it be available?.HockMan73Version: 1.0.3
BuggyKeeps shutting me out leaving me no time at all to actually look up items and making me log back in with password. Buggy as all get out..AG11536Version: 1.1.0
Not Ready for Prime TimeSetting up account, the keyboard stays in alpha for numeric fields. Scanning product bar codes is not implemented..HollyrikVersion: 1.0.3
Primitive AppApp does not allow biometric access, nor allow one’s pw to be saved. Feedback option in the app errors out. App needs updating!.RJG in MaineVersion: 1.0.3
Terrible!!!Difficult to login and very few items are covered.13StarGirl13Version: 2.0.1
IPadThis app does not expand to fit an iPad. Worthless on iPad..A2143049Version: 1.0.3
Needs improvementAs others said, why can’t this App save my username and password? I called to complain, was told it’s for security. I replied that even the IRS and Social Security apps and websites let your phone store your username and password. When I started using this, I was trying to set up the password and it wouldn’t work. the company kept sending me a link to the regular CVS website which I also use. I didn’t want to change my CVS password, I wanted to set up the OTC password. I think it’s straightened out now. Shouldn’t be this difficult. if the app were improve, the company would spend less time responding to telephone complaints!.KikiphillyVersion: 2.0.2
Lots of work to do on this oneNot sure how long this app has been around, one of only apps I use that won't remember my password (what a pain in the butt). Wonder how long the bar code scan has been "coming soon"?.
Until I can scan with barcode this app is pretty useless, my Atena plan OTC online catalog is so stinking tiny to read on my phone and difficult to match tiny numbers to the matching product on the shelf. Whenever I click on link to shop online the app kicks me back to the log in page again🤷🏼♀️
My sisters Atena OTC plan has an app that actually scans product and tells her within seconds if it's a plan eligible product. Until I can do the same with this app it pretty useless..Zyxwvu54321Version: 2.0.1
Inconvenient sign inThis app does not allow for user name and password storage in the iPhone keychain. Face ID and Touch ID are not available and the bar code for In store purchase cannot be placed in the wallet function. This may seem like laziness, but why have these functions if you can’t use them?.App update pleaseVersion: 1.0.3
Not workingThis app is for younger fast people. It has a timeout and if you don’t hit continue fast enough it blocks you if when you get your order complete and go to check out, he gives you an error code and you cannot check out..DD VanderbiltVersion: 1.0.3
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