NovelsReader Customer Service

Love that it’s only .29cents a week subscription instead of all the ads and then having to pay 4.99 to not even finish a book! It’s like you spend more time watching ads and forking over money you DONT want to- to read half a book! It’s refreshing to have an app where you can pay a low amount for an entire week! Not even half a dollar! Love it!

Most stories are excellent but need new ones!

The stories are decent however the typos, random hyphens and hanging chapters are annoying and distracting. They are also very short. It took forever to find the menu page. The $ is more than a book with more pages and less issues. I finally found the cancellation option only to find out that although they charge per week they will be reviewing my “application” to cancel and will let me know in 30 days and during that time I will be charged and not have access. So I will be paying for nothing. Very very shady. I took a screenshot of the process so I can show my bank that they aren’t letting me cancel. Absolutely do not recommend. Other better apps for this. Heck I have kindle so I will go back to reading those books.

This is a great story Fated to my Twin Sisters Alpha!! But does it finish? Are there other books, is it a Series? Would be really nice to let you know it’s a Series or that it’s just NOT FINISHED BEING WRITTEN!! I just can’t believe that I can’t find anything about it!! This is ridiculous!! I use Kindle & occasionally I find an App like this & get into the stories, even though I believe it was originally written in another language & BADLY translated into English, & read some decent stories about Shifters & Romance. What is going on? I’m really upset!! There’s nothing I dislike more than NOT being able to finish a STORY! Is there more? Chapters written & added weekly or WHAT??? I’m so freaking UPSET!!!

This is a complete scam. It says you only pay a few cents per week for the first month, but they are not upfront about the standard weekly fee. Before the developers come on here and say that there is a weekly subscription, is is $15 a WEEK, which they are not upfront about and is WAY too much for a subscription. Which is why they hide it. Shame on this app. Don’t download it. I lost a lot before realizing this mistake.

In the advertisement it’s free but after you read the chapters that were linked to the add you have too buy the next chapters and I’m not going to pay for a subscription and you don’t even get a choice to watch adds to unlock chapters if i could I would give this app 0/5 stars it would be way different if there was an option to watch adds to unlock chapters

Be careful of their “free trial” advertisement. They still charge you .31 for some reason, even if you cancel before the time the free trial is up. I don’t care about the minuscule charge, but others may. I’ll be disputing the charge though, simply on principle; they charge enough people that bit of change and they’d make money easily.

This is completely false advertising. It is not free after reading six chapters. You have to pay if you want to read the rest of the book. The book seems interesting, but I don’t wanna pay for something after reading a few chapters and find out that it was not worth my money. Don’t do it!

It would be nice if I could read it since I bought the yearly subscription and it doesn’t runs out until the end of a June, 2025 but apparently the company is not honoring it and all I could read was up to chapter 6

I am being charged even after I have canceled the subscription!!! I canceled it before the renewal was supposed to happen so I don’t understand why they keep charging me. I’d just like my money back.

They left you hanging even though you paid to keep going. And there is no way to access the book you were reading or to even find it

Says read free you only get the chapters that they show on the ads for free. Any chance of reading anything else you have to pay, not even choices to watch ads or earn daily bonuses to get chapters.

Terrible app needs to be fixed. There has to be a bug because i literally can’t read a sentence on the app after getting sucked in reading the snippet online. very displeased.

I've tried to cancel my subscription multiple times and they continue to bill me. It is so hard to get into contact with the company as well.

I got sucked in on Facebook with the little snip of a book, got to the bottom and it said all novels free, download and guess what they lied, to continue to read you have to pay. At least be truthful in your ads. 🤬

This app doesn’t even have ads that you can watch in order to keep reading!!you have to pay for every book you read and chapter, not happening!!

My sister wants to use the family iPad to use her account for this app, but it doesn’t let me log out? There’s no option???

I downloaded the app after reading a free chapter on Facebook then find out that you can’t watch ads for more chapters. I will be deleting now.

You can't read anything for free or watch the videos. The frst time is a $0.20 charge for a but afterwards you'll end up paying $15 a WEEK crazy.

Hard pass. Canceling is NOT easy. At this point, I have contacted the credit card company to reject as company refuses to honor their cancellation policy.

Advertised 29 cents for a week trial and got charged $16, doesnt have half the novels, scam imo

Not clear on how to cancel and it’s a scam don’t get sucked in

What a scam. Says it’s $0.29 and then charges $14.99 a WEEK! No responses back when submitting support tickets. Do yourself a favor and DO NOT DOWNLOAD.

$14.99 a week is crazy. $60 a month?? this app is like poorly made too 😭 netflix aint even that much and you want me to pay that much for a ghetto after thought of an app . bffr

The books are great and I like that there is no need to watch adds or acquire coins to be able to read chapters. I am the type of reader that if I get sucked into books I read through them quick. The app was able to let me read all of the book without having to wait till daily coins or adds were watched. (There are a lot of books that are still in the process of releasing chapters every now and then which is frustrating) BUT the price of paying $14.99 a week 😒 that is more money each month than even a Netflix membership!!! I unfortunately can’t spend $60 a month to pay for a subscription for reading. Loved the concept but you need to drop the price even $4.99 a week would be more enticing to the customers.

DO NOT DOWNLOAD THIS APP!! I am an avid reader I use multiple different book apps. This app offered a $.29 week trail that I purchased for unlimited reading. On August 3rd I purchased the $.29. August 4th I unsubscribed after completing the advertised book and couldn’t find another that computers my attention. August 5th the same app charged $14.99. DO NOT download DO NOT interact with this app it is a scam. I should of check the reviews before downloading.

They charge way more than what you agree upon. Be careful if you do decide you are going to do the first week trial of “.29 cents” because they will actually be charging you $7.89 for ONE WEEK also they claim the following week you will be charged $14.99 PER WEEK, they actually charged me close to $17 which I find ridiculous to be paying $60 plus dollars a month for a reading app. I wouldn’t be writing this 1 star review had they not completely lied about the price apparently they must not think the app is worth it if they need to down sell it then steal and there is no way to speak with anyone about it to get any issues resolved.

Not only does the adds say free to read, when you do get prompted to pay it says .29 cents per week, then the immediate next payment page on apple pay says 14.99 per week????. I swear none of the authors have ever heard of spell check or even reviewing the rough draft before posting. Its honestly laughable. I would give zero stars if possible.

How come in the first week it’s only 29 cent that’s a good deal of course I choose it then later on after the first week it turns into 14.99 more then the 29 cents was if it added up for a year

The story I tapped into was better written than most but navigating within the app itself is impossible. There are no incentives and reading rewards at all like most other apps.

Anyone find out how we can cancel?

They charge u even when u cancel the subscriptions it’s a SCAM

Also can’t find how to exit out of a book to go back to the main page, nothing seem to work other than turning the page. I don’t want to pay for this.