Edits: Video Editor Customer ServiceInstagram, Inc.

Edits: Video Editor Customer Service

  1. Edits: Video Editor Customer Service
  2. Edits: Video Editor App Comments & Reviews (2026)

Make videos you’re proud to share with Edits, the new video creation app from Instagram.

Edits is a free video editor that makes it easy for creators to turn their ideas into videos, right on their phone. It has all the tools you need to support your creation process, all in one place.

Simplify your creative process

• Export your videos in 4K with no watermark and share to any platform.
• Keep track of all your drafts and videos in one place.
• Capture high-quality clips up to 10 minutes long and start editing right away.
• Easily share to Instagram with high-quality playback.

Create and edit with powerful tools

• Edit videos with single-frame precision.
• Get the look you want with camera settings for resolution, frame rate and dynamic range, plus upgraded flash and zoom controls.
• Bring images to life with AI animation.
• Change up your background with green screen, cutout or add a video overlay.
• Choose from a variety of fonts, sound and voice effects, video filters and effects, stickers and more.
• Enhance audio to make voices clearer and remove background noise.
• Generate captions automatically and customize how they appear in your video.

Inform your next creative decisions

• Get inspired by browsing reels with trending audio.
• Keep track of ideas and content you're excited by until you're ready to create.
• Track how your reels are performing with a live insights dashboard.
• Understand what affects your reels engagement.

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Edits: Video Editor App Comments & Reviews

Edits: Video Editor Positive Reviews

UnbelievableOver the past 9 years, I’ve used almost 20 diffent video making apps looking for one with the most features, ease of use and affordability. Most of them are great for any 2 of these features, but never have all 3. I’m not sure how long this app has been out, but I recently found it- and it has all 3 features. Being a ‘free’ app basically makes it a unicorn among apps these days, but add the features including an amazing selection of audio special effects, video and audio transition selections, overlaying, cutout, and reversing- just to name a few- creates a collection of tools you’re not going to find anywhere else - not even on apps where you pay high yearly subscription charges. Other VM apps will claim to be the total package- but they all fall short in comparison . Save yourself some time-,this is by far top of the line and the best VM app currently available..Version: 431.1

Very capable app that has potentialI think the main benefit is that this app is free to use and doesn’t come with a boatload of costly add-ons to purchase, but it’s not a one stop shop for the way I edit. The ability to add actual music as you can in the app trending audio clips makes this app better than CapCut or most competitors. There’s plenty of simple filters but no effects option so you’ll still have to do that in-app. No option to do key framing and when you share to Instagram directly from the app, there’s no more options to edit, just to post. I find myself still having to use other apps to do my editing if I want to do key framing or I just download the video I’ve created and then edit it further in the Instagram app before posting. The app isn’t bad by any means, but it doesn’t reduce the creative process unless you’re editing simple videos to post. I’m sure there will be some further updates in the future that will close most gaps, but still worth using compared to creating a reel from beginning to end in the Instagram app..Version: 383.0

Best app for IG CreatorsI rarely write reviews, but this app honestly deserves it. As someone who creates and posts content almost daily, I’ve gone through dozens of editing apps — most of them either limit you behind paywalls or hit you with ads every few minutes. This one is completely free, no subscriptions, no hidden upgrades, and somehow still offers better tools than most paid apps. The UI is clean and easy to learn, and it doesn’t crash or lag when working with longer clips. The transitions are smooth, the text and sticker options are solid, and I was surprised by how good the color grading and filters are. Everything exports in high quality, and there are no watermarks, which is huge. It’s rare to find something this useful with no strings attached. If you’re making content for Instagram, this app is a no-brainer..Version: 380.1

SuggestionsYou guys should introduce ways that we can apply transitions to our texts I mean the transitions that we are applying currently don't have any duration I want to control the duration and I want options like CapCut has which allows you to choose an intro transition and an auto transition currently have to split the text into to make both transitions and there are other features that are only available in CapCut that I don't have in Edits something like the curvature of the text I can't curve it and I feel like there are less filter and effects option in Edits than there is in CapCut also sometimes my files I mean my edit entirely goes out the things I have done are forgotten somehow when I press undo like everything just gets removed and then I can't redo it why is it like that I'm using an iPhone 14 Pro Max it's a very heavy device it still can't handle it fix this please.Version: 411.3

Fantastic editorFor anyone who has put together videos using just the Instagram app in their phone, this app feels like a genuine godsend. It’s so robust and has SO many options for editing that I never knew I needed. It is still quite easy to put together quick videos in Instagram itself, but this app has really opened a lot of doors for me. One thing that I do wish might be improved in future updates is that you get some sort of numeric guide regarding your text sizing. The sizer does not change itself from clip to clip, which is helpful, but I would still like to know how many pixels/percentage big my text is so that I don’t make editing errors if I’m having to do several things at once and get out of the text box. Otherwise, fantastic job and thank you so much for providing this for free..Version: 400.0

This app is the new Future for Video Editing 🔮💵💴💶💷💸💰This app is way better than any other video editing apps on mobile. See, video editing was inevitably going to be high demand, and lucrative. People need apps like these to make content, and possibly make revenue, which helps companies make revenue, so it genius, especially on iPhone. The visuals are majestic, and stunning. The names rolls off the tongue. The app is easy to use, and way more fun, it has no headaches like some other apps. CapCut was a good app to make videos, but that’s in the past. Edits is far superior. It’s more useful, more efficient, effective, and fun. Matter of fact, ain’t nobody gonna use any other video editing app, they don’t compare on iPhone. I would give this 10 out of 5 stars if I could. So, yeah, this is the best, the future! Let’s get some cheddar bois.Version: 422.1

Amazing App BUT…This app is genius. I couldn’t conceive of making a reel on my phone before this editing app came out. Amazing! But PLEASE allow us to PREVIEW OUR WORK!! In my first video I created text and placed it high in the frame. How was I supposed to know it would be gray when it was posted rather than full white like in the cut? Edits should NOT have let me place type where it would be grayed out - it looks so sloppy. It would be so helpful to see it in the context of all of the other junk Instagram sticks on the video AFTER posting. Also - it would be VERY helpful to have precise tools for text size. And to be able to hear audio when you’re editing so that you can hear where the audio and video line up. Too much guess work. That said - this is a great tool..Version: 406.0

Add controls to audio effects to control quantity and intensityEdits has incorporated many functions frequently and the app although for a basic edition fulfills its function, I have seen how it improves frequently, I would recommend many things and I know that the team takes it into account since many editors internationally have the same needs. Controls could be added to the voice effects in order to be able to apply at the same time in off the intensity of it, in the video option you can incorporate speed curves or a personalized graphic and thus have more editing possibilities, also the option of being able to add key frames to the other elements in the timeline to control the animations, input and output such as images or other video clips and also to effects and be able to customize the transitions.Version: 422.1

Near Me Home Builders Inc Video Editor has been an excellent tool for creating high-quality!Video Editor has been an excellent tool for creating high-quality, professional videos. The interface is clean and easy to navigate, even for someone managing business content daily. The transitions, text features, and effects are smooth and modern, helping videos look polished without complicated steps. What stands out most is how efficiently I can produce engaging content that performs well on social media. It saves time while still delivering strong visual impact. For business owners, creators, or anyone serious about their brand presence, this app is definitely worth using. Highly recommended for professional and consistent video production..Version: 416.0

Good app, still needs refinementAs a content creator I have used quite a few video editing apps. I know this is a new app so I am hoping it will improve with time. I like that it is geared towards IG and allows you to add IG music while editing along with some effects but it is still a little glitchy. The Closed Captioning needs work. CC text overlaps itself in the app but IG doesn’t give the option to add the CC later in stories when video is exported from Edits. When doing voiceovers I don’t like that if I change the speed of clip it cuts off the voiceover at the same spot. These should be able to be edited independently like they are in other editing apps. I have also had problems with a video I’m editing locking up permanently so that I have to start completely over. I rooting for this app but it still needs work..Version: 379.0.0

Too many glitchesWhenever I try to split or trim a clip to make it shorter, the editor jumps back to the beginning of the video. This happens even when I’m several minutes into a recording, which makes editing extremely frustrating. There’s also no reliable autosave. I have to keep the app open for changes to save, and I’ve lost significant progress just by closing the app. Please add a true autosave feature, or at least a visible save indicator at the top (similar to how online spreadsheets show “Saving…” or “Saved”) so users know their work is safe. For speed controls, there should be an option to keep the original voice tone when speeding up a clip, not just the high-pitched version. The speed slider itself is also far too sensitive, moving from 1x to something like 1.7x requires extreme precision. This needs better control or step-based increments. With captions and text, there should be an “Apply to all” option. Repeating the same formatting across clips is unnecessarily time-consuming. Overall, the app has good output quality, but the editing experience needs serious refinement. Please also don’t lock core features behind a paywall or ads, constant monetization is exactly why I left CapCut, and doing the same here would ruin the app..Version: 412.0

I’m so impressed!I am so impressed with Instagram’s new editing app. It’s so nice to have video generation be as clear as it is, and have it not be something that you have to pay for. This is fantastic! Keep this going! I am absolutely thrilled with this new addition. When I’ve tried video generation in the past, either it’s really good but it has a cap of how much you can use it or, it’s completely free however, the people in the video have three arms or three legs; which isn’t realistic at all. This is free and it’s realistic Looking. I love it! I absolutely love this. Keep polishing this part in the app where maybe the video generation can go even longer and act as its own edit…..Version: 431.1

Great, but needs more.I’ve been playing with the app for the last few days and posted many videos. So far I love it! But there’s a few things that are missing that I hope get added in the future. Firstly, I would love to save my projects in the cloud! Sometimes I edit footage on more than one device and being able to pick up my edits on my iPad to do detail work and then come back to my phone to finish the project would be great! It would also be nice to have object tracking, i.e. pinning stickers or text to an object on the screen and have it track with that object. These things are already possible in other apps like Apple’s Clips app or CapCut. Having these features within Edits would make this the killer app for me..Version: 378.0.0

All my work arounds worked out!!I just used Edits for the first time and I’m pretty sure it saved me two hours of editing. I normally use CapCut. There is so much more intuitive in here it feels like someone jumped in my head and rewired all my editing hacks to be faster, more efficient and easier. It’s little things like remembering the last font I used or the ability to download just bits of music at a time, the transcript feature while recording. The fact that it doesn’t exit out of the gallery when I go grab something from somewhere else… I could go on, just know that a lot of what you’ve been looking for that you didn’t know you need is here!.Version: 408.1

Surprisingly Good for initial releaseTo start with the pros. Edits has probably the smoothest free timeline editor I’ve tried. It feels pretty precise. Like instagram its filters and video are great. Every other feature seems very polished for what is there. Now for the critiques. Right now it feels like a very limited but smooth version of CapCut (that finally has dark mode!) MY BIGGEST GRIPE is definitely the lack of keyframes. I believe that just adding this simple feature would take Edits from a pretty good timeline editor to a HEAVY HITTER against a CapCut. I wish you could upload your own fonts as you can only use provided fonts. While the feature set seems pretty good, I feel it lacks any unique features. It kinda just “gets the job done” I feel that if they were to add features that set it apart from any other editor that could definitely encourage people to ditch their old editors to jump to this new one. Overall I feel that Edits has a LOT of great potential. If they act quick and decisive adding key features like keyframes, custom fonts, and more unique features that set it apart from any other editor, Edits could be an INCEDIBLE and preferred editor for any phone editor. Thank you for listening to my TED Talk. 🤙 ~ Huntrè.Version: 377.0.1.0

Literally better than any other phone editing app!!!!!!Everybody needs this I'm so happy I found it!I was trying to film transitions on CapCut and you can't add onto a transition with filming the next part it has to be pre filmed- and every other app is like that too. and then they're all annoying with audios and you have to screen record whatever song you want and export it from a video to use it- this amazing beautiful, perfect app just let you use the Instagram sounds and it lets you film transitions like normal!! (I can't film them on Instagram cause I don't have enough screen time and I'm not allowed to have tiktok).Version: 425.2

Finally, an app from Instagram that’s not trying to be TikTok… oh waitOkay Instagram, I see what you did here — you looked at CapCut, whispered “me too please”, and dropped Edits like a surprise party no one asked for but kinda needed. To be fair, it’s actually… good. Surprisingly smooth, no crash (yet), and the tools are way better than I expected. The green screen works, the AI cutouts don’t butcher my face (mostly), and I managed to make a reel that didn’t look like it was edited in 2009. Would I say it’s a game-changer? Not yet. But would I keep using it instead of juggling 3 other apps just to post one video? Absolutely. Just one small request: dear developers, please keep it simple. Don’t bury the good stuff under 12 taps like you do in Instagram proper. Let this one breathe, okay? P.S. The “Made with Edits” tag is cute, but let’s not turn it into another clout metric. In short: clean, promising, refreshingly not annoying — and that, in 2025, is high praise..Version: 377.0.1.0

Really Good; A Few BugsEdits is easy to use with lots of helpful tools. One of the best video editing apps I've tried. There are a couple of bugs, however. For instance, the "overlayed" part of a video I was editing didn't save to my camera roll. The audio saved perfectly fine, but the video portion was missing. If bugs such as this get fixed, and the developers continue to add more features, it will easily become the best video editor on the App Store. Instagram has never been afraid to try new features, which made it what it is today. Notes didn't stick, but stories and reels have changed the app completely. I hope Edits has a similar approach. Cheers..Version: 378.2.0

Missing features I needOverall the app is excellent, however as someone who has built their reels off of Live Photos and relied on them for so much of my content, to see the lack of any Live Photo support is just shocking to me, especially since Instagram supports them out of the box. If I’m wrong and there is support I haven’t been able to discern how to turn it on. All of my Live Photos are still and they aren’t even marked as Live Photos in the library when searching for media to add. Additionally (but less critical), it would be incredibly useful to be able to see if one’s photos are portrait or landscape at a glance when searching for media (this goes for Instagram too!). Finally, it would seem logical that my drafts from Instagram would be available in Edits to import, but alas there is no cross functionality there. I’d love to see this feature as it would be extremely useful to import existing drafts into edits for…further edits. Overall an excellent start, but without at least Live Photo support it is useless for my needs. The other suggestions would be the cherry on top..Version: 380.1

Nice app but needs updatesI really like the app especially coming from CapCut which is paid and full of ads. Of course CapCut has a ton more options than Edits, but for this app being free it’s pretty good! Now I know Edits is new so it’s to be expected that there are some glitches and bugs in the beginning. But it’s bugging out nonstop. I can’t even finish editing my video because the app shuts down every time I try to make an edit. It also sometimes doesn’t play the audio on what I’m editing, or simply freezes the video being edited. There are a few other glitches I’ve come across but those are the main ones..Version: 378.0.0

Great but HUGE LAG!So, I’ve edited a few videos so for for reels and love that it connects to IG for all the songs on there to pair with my videos and has great font features for overlay of text. However, I like to pair my clips down into even shorter versions to put all my clips together seamlessly and it’s very LAGGY when I’m going back and forth and trying to rewatch certain parts of the video and it’s pretty frustrating and delaying my editing time to be honest. If there’s an updater that can be down to make this quicker, would truly appreciate it. Until then, I may use InShot or something else to edit quicker..Version: 417.1

Fantastic Editing Experience, Minor Export IssueI’ve used the New Edits app several times now and overall, I’m impressed with its potential. The editing interface is intuitive and user-friendly, making it easy to put together great-looking videos. However, recently I’ve run into an issue where exporting a video gets stuck at 7% and doesn’t progress. I’ve tried a variety of troubleshooting steps, but so far, nothing has resolved it. I understand new apps often have some kinks to work out, and I’m hopeful this will be addressed soon. Once the bugs are ironed out, I believe this could become one of the best mobile editing tools available!.Version: 378.0.0

BEST editing app but glitchesThis app is hands down the best mobile editing app! The functionality is great and the ability to sync music/sounds to IG is ideal. HOWEVER, there are so many glitches and issues that I sadly can’t rely on it to work. The amount of times I’ve spent hours building a project and then a glitch occurs that makes me have to start over (like not saving edits, voiceover not playing sound, etc) is extremely frustrating 😭 please fix! I want to be able to use this app with confidence..Version: 412.0

Useful app but needs improvementsThis app is very useful and has great user experience. There is a bug since a couple of versions ago, I realized the issue is related to stickers and specially when I keyframe stickers. If I add sticker to my timeline and add some keyframe to it, next time I re-open the app and the project, nothing plays at all, neither video nor audio, everything freezes. And my only trick right now is to duplicate that project (that causes reset sticker’s keyframes and I have to re-keyframe it) to be able to use/edit my project again. Thank you for your attention and support..Version: 402.0

A clip stabiliser would help.Hi, the app is good, can’t lie. It’s easier to use than most of the mobile video editing apps that exist. One thing, the object background removal is quite good. However, if you could add a video stabilising tool, it would help a lot. It’s going to make the clips look more smooth and aid for easy transitions. Thanks and I trust and believe it’s gonna be rolled out in the next couple of updates. Additionally, adding masking features would not only be useful; it’ll take the app’s usefulness to another level.Version: 398.1

I actually like this appI have been having a good time using this app but the past few videos i have been running into crazy lag, i was just making a video last night and all of a sudden it just stop playing in the editing section. It will download and play upon export but its basically making it to where i can’t see the edits as i make them because its frozen. I’ve had this issue with the text boxes before where they disappear as i edit them but now it just seems to be crashing and I’ve deleted the app and reinstalled and everything. No luck. Hopefully a patch comes soon.Version: 405.1

Simple and easyGreat for short quick edits. #2Gstyles.Version: 383.0

Great great appEasy to use , smooth & free!.Version: 393.0

Music LimitThis app was good But any chance to increase the music limit from 1:30 to at least 3 minutes? Hence I’m giving 4 stars only..Version: 377.2.2

Good app but needs workThe text is difficult and won’t let your go back to edit a mistake. You have to delete everything up to the mistake to fix it then retype it. Other then that a good app once that bug gets fixed.Version: 389.0

Édits are awesomeEdits have features and easy to make reel♥️♥️.Version: 431.1

Could be betterI wasn't expecting Capcut level of app since it is free and also new, but it really only provides basic level of editing. It was a bit disappointing but I'm looking forward for the improvements. Also how you could check i sight through this app was pretty good because it is just convenient.Version: 393.0

Needs “add to inspiration” iPhone shortcut!Love the idea though!!.Version: 391.0

Not able to exportGreat tool, but I sent a message a few weeks ago about the error message I am getting while trying to export. I have tried many solutions but I’m still not able to export any content I create..Version: 379.1.0

Can be an alternative to capcut?When i heard about such app i was so happy, finally something useful from instagram, but the features it offers are not that eye catching, only some basics. If instagram plan to get more users with more creative and consistent activity, it should add more features as much as possible to a level that can be compared with editing app like CapCut which dominates mobile content editing..Version: 387.0

It works well until it doesn’t.If you take too long editing a video, it will start glitching out and everything has a painful delay in its action. If you have patience, it’s not the worst thing ever, but today was the first time that I completely lost a half hour of time making a detailed video. It’s gone. I’m irate..Version: 432.0

Sometimes the audio gets messed up when you’re trying to upload once they fix that it’ll be perfectAlmost perfect.Version: 432.0

Very cool and useful tool!Hey! This is a great built in piece of software that really allows a lot of editing techniques in a simple layout!.Version: 430.0

Very nice appThis app needs react pip cam.Version: 430.1

Collaborating with othersI just got this app so I can’t say much about the quality of it but I noticed that you are unable to work on a project with others. This would be a really useful tool for me and I think other people would agree. This would definitely be a great feature for the app..Version: 430.0

It’s Great!I used to just use the apps video editors, but now I edit all my videos for every platform with this one..Version: 429.0

Edits are so easyThis app is super easy to use and are always updating new fun tools to use!.Version: 428.0

Great app exceptIt’s a great app except the new update after Apr 28; since then, some effects and some features on the app I cannot use and it just forces. It’s such a bummer.Version: 429.0

It gets betterAll the time!.Version: 427.1

Very good alternativeCapCuts gone so downhill,coming previously free features behind a paywall. Can’t even do 4k on there anymore. Edits is a perfect alternative, could use a few more features. Would love to see speed ramp added..Version: 428.0

Wish I could full screen on my iPadA really great editing app to be honest! I use it all the time to edit on my iPad however I hate how I can’t full screen the app when I am in landscape mode. Please please make this a feature!.Version: 428.0

Like the appEnjoy using this app..Version: 426.1

Stick to CapCutWhen you upload your video…some of the clips change to something entirely different than what you’ve edited. Why waste your time when it automatically changes your clips on you..Version: 427.1

С рождением 🍓❤️Спасибо за качественную работу.Version: 426.0

They cooked with thisSuper rate it.Version: 425.0

Belle appAprès avoir joué longtemps avec TikTok ou CapCut, y a pas à dire, Edits est plus pratique pour mes besoins (teleprompter intégré, sous titres, montage, publication directe dans insta et fb)..Version: 426.0

This is the app to build content confidence!I am an older lady who likes to work at my own speed. This app is user friendly and I am just getting started..Version: 423.1

Needs a desktop versionI love using edits but editing on my phone is not my favourite. But it is set up really well for anyone that wants to be consistent with Instagram reels. I like how integrated it is with Instagram..Version: 423.0

Mr FaithEdits Is far better. I use bigVu to make and edit, but not anymore. You guys got more features than a paid software..Version: 421.0

GeorgeSuper every Recommendation frm my personal experience Saving lots of time.Version: 421.0

文字が消える入力した文字が表示されない。.Version: 421.0

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