Planet Of Lana Customer Service

I took a chance and purchased this game despite the reviews about the save issue, and I’m so glad I did. It’s a beautiful game both visually and emotionally, the puzzles are satisfying to solve, and the little companion animals is so cute! I haven’t had any issues with save files at all.

I wish it had horses in it and you find them in a field And you can jump on their back and tame them kind of like Zelda and you can put them back in the stable if you don’t wanna ride them and take them out whenever

Other people have said there is a problem saving the game. I experienced this, and the reason was my ICloud was full. Had to clear up some space. Once It wasn’t full, game started saving normally.

This is the kind of game we actually need - a full price, buy-to-own game with rich content and innovative gameplay, not those so-called “free” games that trap you into endless in-app purchases and play-to-win grinding.

I absolutely loved the game! The art and puzzle solving was so fun! I had to finish it in one sitting. It’s well worth the price I think. You can tell a lot of work went into this, and it shows. Amazing game, I do recommend!

THIS GAME IS ABSOLUTE CINEMA, OUT OF EVERY VIDEOGAME I PLAYED, INDIE GAMES ARE THE BEST… I THOUGHT HOLLOW KNIGHT, SILKSONG, WERE PEAK AND FOUND THIS MASTERPIECE, the ending was amazing and clean graphics and I’m already playing the second sequel. Also the age rating is perfect, that person was probably just a lil sensitive. Thanks for creating this masterpiece. Bye :)

I love games like these. I saw the sequel trailer and I hope it also gets implemented to mobile because this game was a hit straight to my chest.

Very cool design overall but too scary/creepy if your child is young and/or sensitive to such things. Abductions, monsters, abandonment, dark scenarios, intense music, etc. Not great if your child is under 10 and/or not already fan of creepy sci-fi.

Beautifully rendered. No problem saving progress at all. Not as challenging as I would like to see but really is a lot of fun to play.

Got my money’s worth - story, graphics, puzzles were well done. Recommend.

This game is so fun. I’ve been playing it over and over it’s just so fun. Can you make a second game of this because it’s so fun 🤩

I don’t play a ton of games anymore but this was special.

Took a gamble on a paid game and it was so worth it! The game is beautiful. Mechanics are simple and the puzzles are fun.

The game has amazing sound affects and visual animation it should be more then it cost w game

Beauteous visuals, and a compelling story, discovered through engaging puzzles. Looking forward to Planet of Lana II.

I am not a gamer. By any means. Honestly, I usually suck at games. But this game had me hooked. It stressed me out, made me had, made me cry, made me happy, made me excited. This is truly one of the best games ever, and the messaging is beautiful.

I love all the puzzles and gameplay in this game! It has good graphics and I will definitely play again

This is a really fun game with puzzles that are just the right amount of difficulty. The landscapes are beautiful and the companion is so cute. Such a fun game.

It may not be as dark as the mentioned games but the vibes animation and immersion are on par with those great games. I have been waiting for games to follow this vibe for a long time and I encourage you to check this game out.

Really immersive atmosphere and lore, beautifully crafted sound tracks and amazing graphics. Fluid gameplay, +++ graphic and atmosphere. I’m lucky I get to experience this game on mobile, can’t wait to try to steam version.

I like the story of this game

I have a hard time finding games I enjoy, but Planet of Lana helped me re-discover my love for gaming. It's one of the most beautiful and artistic environments I have played in a game, the gameplay is very casual yet challenging, exciting, and rewarding. The world is mysterious and dangerous but gorgeous in the details of the strange wildlife and the ominous presence of a past civilization that is seen through rememnants of their past. The story is the heart of this game for me and the relationship between Lana and her companion Mui. I want to say so many great things about this game, but it's better left to being discovered on your own. I highly recommend this game, it is one of my favourite games of all time and I hope more people will give it a shot.

This is a wonderful game with great story, graphics and puzzles to solve. It is frustrating to make lots of progress in the game, and not have any of that progress saved for the next time I can play. It seems to have only saved to a certain point and I must play for another 45 mins to an hour to get caught up to where I was when I stopped playing. It is frustrating and irritating to not be able to save at certain milestones since it is not doing so automatically.

Bought it knowing about the save issues and mad I did. Tried the “play only in airplane mode” trick and it definitely didn’t work for me. I want to try again because it’s beautifully done but I’m too butthurt and don’t want to attempt until it’s fixed. $9 shouldn’t have this issue. Pls lmk when it’s safe to try again! Thx!

Do not get this game. It is fun but game does not save. I’ve played this game four times getting pretty far in it only to return to start all over again on the fourth time I played it for an hour thinking it was going to save because they suggested playing it on airplane mode would save it but it did not save it. I wasted all that time I won’t get that time back so until they fix this game, I highly suggest you don’t buy it.

I absolutely love this game, but never being able to save is quite frustrating. It means I play the same hour over and over and over and can never get further. If I had all the time in the day, I would sit there and play, but I don’t. Not OK when you have to pay for it.

I had to check another app while playing, and when I returned to play the game, it reset the entire thing. Two hours of game play completely erased. What's worse is that the developers didn't even bother to have a save option, which is very odd. This is an incredible game but ruined by something beyond comprehension. Fix it!!

I have really enjoyed playing, but every time I go back, I have to start a new game. I saw online that if I have saving issues to let devs know. I guess I’m trying to do that now. I’m running 16 pro max, updated and all. Hopefully issue is fixed soon, not a fan of hanging on to a 3 gig not savable game.

I played for about 20 mins, came back to it and had to start over. So I tried again thinking I did something wrong, again played tried to save my progress, which you can not and same thing had to start from beginning. Deleted game

I want to love this game but the auto save feature doesn’t work and there is no way to save it yourself. Nothing more frustrating then playing a game for 20 minutes, exiting the game and coming back to realize you need to start all over. Waste of money.

Save progress issue Every time I play and then exit the game, when I return it starts from the beginning of the story. I read the comments and saw the developer replying each time that they are working on fixing the issue, but so far there has been no progress.

Fun game to play and nice graphics. It doesn’t save your progress though, so you have to restart it from the beginning every time you play. Kinda pointless to play because of that aspect

Such a beautiful game but I played for hours and nothing saved. My iCloud Drive is activated but nothing showing up in saved slots. So bummed I lost all my progress in the game.

After a few mins of gameplay it started not working

There’s no sound or music at all when I tried playing on my iPad Air. Please fix, thank you

I went into settings then to audio. It doesn’t do anything. My iPad volume is working for everything else.

The buttons respond with a delay. The animation of the character is funky. I played only a bit of it so far but I might just delete it. I don’t think it’s worth its price.

It might be a good game... but... close the app? You have to start all over. Manually reload a checkpoint? It crashes and you have to close the app... and start all over. How can you release a game that doesn't save?

Don’t buy. Your progress isn’t saved and you have to start all over whenever you play the game. Huge problem. Graphics are great and game is fun, otherwise.

How can I play the game all the way through if I can’t save. You say it saves automatically but it doesn’t. Simply can’t play.

Very good game but every time start the game you should start from the beginning

I lost my progress twice and am now requesting a refund.

The game won’t save any progress I’ve made. The game is stunning but I’m not going to restart the game every time I close and reopen it.

Have to start over every game

Estoy total mente un informe con este juego y siento que tiré mi dinero a la basura no quiero que me mal entiendan e jugado este juego y se ve que está muy bueno pero tiene un error que es que no se guarda el progreso y tienes que reiniciar desde cero lo cual es molesto y e visto más usuarios quejándose por esto y lo pero es que es algo que se puede arreglar simplemente con una actualización y no es que diga que eso lleva tiempo pero es que lla paso más de un mes desde la última actualización de este juego (de su versión de móviles ósea está) y no an echo nada por que en resolver un problema como este no lleva más de un mes, Real mente se nota el poco interés que tienen en la comunidad de dispositivos móviles a pesar de que seamos una gran cantidad de jugadores que solo queremos pasar un buen trato y disfrutar del juego pero bueno espero y ojalá arreglen esto pronto por qué no quería ver tirado ese deber la la basura

绝佳的游戏，就是不能保存游戏进度，简体中文居然是繁体。等了好久更新还是没修复抓紧修复吧。

Игра не сохраняется

The game is beautiful, but the controls are frustrating on an iPad. Any of the challenges where timing is key, the controls suck. It’s probably fine with a controller, but it’s just not responsive enough for the iPad. You wind up trying over and over again. You can get through it, but it gets tiresome and annoying.

All games like this start with Limbo, and if compared to Limbo, its already off to a good start! Its a lot like Limbo only with much more color, and puzzle solving mechanics, coupled with an element of Ico and an Austin Winry style soundtrack. Its a solid game and worth whatever it's priced at!

The design is beautiful, the gameplay is great… but… no way to save the game or the progress… looks like a main bug (iOS)…

The game is quite nice and the story is interesting, after playing this game for 6hrs straight, the game lost its save after I switched to another app. I read the reviews that the save doesn’t work and the dev mentioned to have iCloud Drive turned on for the game, I checked and it is turned on. It maybe related to the game is saving to the cloud instead locally, I was playing this offline, while in-flight across the artic….

A mobile game with a broken save, ridiculous in this day and age.