The Cheesecake Factory Customer Service

The Cheesecake Factory Positive Reviews

Best thing ever ❗️For one this app is super easy to navigate! I love the visual pictures for people like me who love to see what my food will look like served before eating ! it took less than 1 minute to download , 30 seconds to sign up/join AND I was already offered a reward for FREE SLICE of cheesecake 🥰10/10 recommend.Fifty shades of slayVersion: 1.0.3

Been waiting for this!I’ve been waiting for this app forever. Something about visiting the website was just way too much and now I can just hop in the app and order my lunch when needed. Free cheesecake for the first buy nice!.BLACKCODAVersion: 1.0.3

It’s about timeUsing the app has been so easy compared to signing in the website. They made it super easy to redeem your rewards attached to your account! Love it! Thank you for doing this..PinkyjazzVersion: 2.0

I LOVE THIS.I’m glad it works and it’s way better than going on the website when I trying to order my lunch, because it crashed on me so many times..Bartender HVersion: 1.0.2

ExcitedI’m excited for this new app, looks to be very easy to use then going to the wed site. Just wish if you were making a reservation you could make it for 1, I find it very sad how unwelcoming to people who go out to eat on there own.JillyBean190528Version: 1.0.2

Used to OrderWanted to order- but the website was a dysfunctional copy of this. This worked. Website not so much..GEEKcannonVersion: 2.0.1

FINALLYI’m so glad there’s an app now. I would always have to login using my phone and it wasn’t a bad experience, but this is an easier experience!! Yay excited!!.Cat h b F nVersion: 1.0.2

Great option for the weekdayPlace is clean, the staff is friendly food is always prepared and correct items are in the bag always..Kue6Version: 2.0

Pretty goodHad a couple of hiccups when it came to applying my rewards and had to work through it by cleaning the cart but after resolved, everything else was great!.Healthy_wifeVersion: 2.0

Reservation times off by an hourSo far the app is very user-friendly! I am noticing that when I try to make a reservation and I confirm it the times are off by one hour. May be a glitch..KrystalDanielleVersion: 1.0.0

Finally app arrivedFinally the app makes the ordering process so much easier! Easy ton navigate and connecting account..JFK2836Version: 1.0.3

AmazingI feel like being a cheesecake rewards member got an upgrade with this app. Super easy to order my favorite dishes and make reservations now.!.SimplyjimmyVersion: 1.0.2

Easy and fastQuick and simple online ordering.SavNicole513Version: 1.0.3

One of the best restaurants I’ve eat at.For the most part excellent services. The food is fire especially if u wanna take someone out onna date.😉🔥.KOP LuffyVersion: 1.0.3

Easier to OrderIt’s very easy to place an order now before you will have to go search websites to do so. Super nice!.Ay sakVersion: 1.0.2

Easy to useGreat when you’re in a hurry. It’s all there. Even places you can add notes..Sita LewisVersion: 2.0

Sign up MalfunctionI’m trying to sign up for cheesecake factory and it keeps saying there isn’t a location in AR, US which isn’t true. I believe it’s a malfunction but other than that it seems easy to maneuver..Smart_IntrovertVersion: 1.0.0

User FriendlyApp is easy to maneuver and quickly find what I am craving to eat..Buckley9Version: 1.0.0

Nice appSmooth ordering, easy check out , nice layout of options..Proud2bAmerican1Version: 2.0

Finally it’s here and perfect!Finally! So happy there’s an app, and it’s very well done. It was worth the wait!.Kreene11Version: 1.0.4

EasyEasy and convenient to use..Mgramos311Version: 1.0.3

Birthday cheesecake made easy!Made it super easy to download the app and get my birthday cheesecake slice, thank you! :).A1❤️Version: 1.0.3

Best thing ever!The most anticipated app!! Can’t believe my way is over.Miglo medinaVersion: 1.0.2

YummyGreat food fast service at pick up.Darladee81Version: 1.0.0

Best place!One of my fav restaurants and so many variety of foods and cheesecakes!.Leahk850Version: 1.0.4

Doesn’t workWeb link app is clunky and doesn’t work.AustinChild3Version: 1.0.4

My favorite place!Absolutely love this place!.Angelina0207!Version: 2.0.1

Corn cake TamalesI came thinking they had the corn cake tamales but they’re temporarily unavailable. Fix this please. Thank ya.NikkiVsVayneVersion: 2.0.1

AppSuper easy to use and pay with Apple Pay.FavorGgmbVersion: 1.0.4

ExcellentKapolei Cheesecake Factory is one of my Goto places for good food and fast service..Hiapo01Version: 2.0.1

Loving the appThe app makes ordering so easy!! Loving it,.SeadamVersion: 2.0

JambalayaLast week I ordered jambalaya. I got home and it was super dry. I threw it away. I eat here all the time. That was my first bad experience.C zommiVersion: 1.0.3

CheesecakesDiddylicious cheesecakes. Would recommend. 67/10..Abd_77619Version: 1.0.4

Great appFast and easy.Katz1023Version: 2.0

CakeVery good service & food is excellent..ShattucksVersion: 2.0

Love💕💕Absolutely love this app great food too.StarnightffVersion: 1.0.4

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The Cheesecake Factory Negative Reviews

FlawsTwo flaws with the design of this app. First: when I add food to my cart, my cart shouldn’t be emptied just because I closed the app. There should be no “session ended” when the user is idle for more than an extended period of time. My items should remain in the cart for however long I keep them there. Real world example: I put 3 out of 5 meal selections in the cart. I was waiting for the last two people to get back to me with their order, which took approximately 20 minutes. When I went back into the app to place the last two items, the entire cart was empty. I had to start over which was frustrating. Secondly: all the items in any given section (appetizers, sandwiches, etc.) should be on the page without the user having to click a button to collapse the rest of the items in that section. The user should be able to scroll and see all the items on the menu as one continuous scroll, divided by the section headers (appetizers, sandwiches, etc.) Other than that it’s a perfectly serviceable app..J from NYVersion: 2.0

No way to get app supportI signed up for rewards in early 2020. Today I logged into my account on Google Chrome (reset password) just fine. However, it doesn’t show any; prior online orders (last order summer 2024), no payment methods and says rewards date invalid. When the new app released, did this trigger a reset of peoples’ accounts? Will I need to resign up? The Cheesecake app on my iPhone won’t let me log in at all and prompts me to create an account. But I can log in fine on Google Chrome. Why is this??.Missybex2018Version: 1.0.3

Doesn’t work rightI entered my cell number and it says I have made to many inquires and try again in an hour. Then if I try to change the password I enter my email which is correct for the account and I press the button to change it and it just changes shades and does nothing. No changes on screen to a new screen and no email. Impossible then to use the app to do much of anything.Dodge555Version: 2.0.1

The free slice is. It freeI literally downloaded the app because I heard they were giving away free cheesecake and when you finish registering and login in they tell you it’s with a purchase of 30 $ , literally wasted space on my phone and gave my information away to another corporation for no reason , I’ll be deleting the app and my account very soon.Anglade007Version: 1.0.2

Frustrating to no endTried to join but told my phone is already linked to an account. Tried to log in with email and successfully requested a new password. Created new password and submitted. Immediately upon submitting new password I was advised that there is no account exists. Worst app ever..Waste of my time trying to fixVersion: 2.0

Not letting me log in1 star because I really can't say if I like the app or not. I downloaded it yesterday I tried logging in, it keeps giving me an error message - even tried changing my password, that doesn't seem to be the issue. Hopefully, this gets resolved soon.EEEL_Version: 1.0.4

DessertsYou continue to make the most delicious meals and cheesecakes. For the last year your cheesecake size/portions has absolutely gotten smaller and smaller, the pricing of the now smaller portions has actually increased. You’ve always made huge dinner portions, why not follow suit on the cheesecakes..5454DaveVersion: 2.0.1

Worst AppMakes me verify I’m a human THREE times every time I open the app, doesn’t save my location; I click “start order” and then have to hit “begin order” AGAIN just to get to the menu. Truly difficult for no reason..Cheesecakesucks123Version: 2.0.1

Poor Log InNo matter how many times I try to log into my account, it will not allow me to do so. I can log into the website with no problems, but not so with the app..Temujin TaftVersion: 2.0

AnnoyedTried sign up it wouldn’t let me I did everything for all of that push sign up. It doesn’t let me it doesn’t go through your app stink..Me Anna bananahVersion: 2.0

Didn’t workI downloaded the app during their free slice promo. But every time I open the app it’s just a blank white screen. Nothing else seems to load..Mia7339Version: 1.0.2

TerribleTrying to login to my account and it keeps saying failed to verify my device. Its says successful then failed so I can’t login. Just terrible.DexterxregVersion: 1.0.4

Prices don’t showPrices don’t show until I click dish and choose restaurant I’m going to. I want to see prices while in browsing what I want..ChenchoBacaVersion: 2.0

BsI downloaded it I’ve try to sing up over and over. And still nothing the lies join and get a free cheesecake lies. Very disappointing and will be I downloading the app..T. Love baeVersion: 1.0.2

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