WoodSense: Craft & Identifier Customer Service

I never meant to buy this. I only wanted the free trial, but they charged my card anyway. I tried to get a refund through their site, but it claims I have no eligible purchases—which is obviously wrong. There’s no phone number, no email, nothing to contact them.

If you want to stay from somewhere, stay here pretty simple app to use and sign up for now let’s see if it’s as good as it seems

I haven’t even been using the app long but I should not still be excited to work on projects…❤️ it!

So far all I’ve done in the app is answer questions but I do love the fact they went in-depth of figuring out what I want out of the app.

It’d be awesome if I could take a picture and it could give me detailed plans and it could have x placeholders if a dimension isn’t known

Wife came across this knowing how much I enjoy doing this just had to down load this and can hardy wait to use it

Very easy to use and fun app. Super excited for everything I plan on building with ideas and instructions right from the app.

This is a great way to understand where you need to improve and the app is easy to navigate.

Just getting started with the app but so far so good and look forward to seeing what all it had to offer.

I’m looking forward to seeing where this app takes me.

The app is impressive, I think it would be nice to convert the mm to inches (user-interface) so it’s easier to understand dimensions depending on user’s local standard measurement.

I really appreciate the time it takes to identify where I’m at on my carpentry journey and we go from there.

This app motivates me to build new things and learn new techniques in the process! You can never know too much.

I’m impressed with the excellent questions asked to narrow down my type of skill set and challenges.

This app has tons of projects to work on with detailed instructions. Only critique is I wish I can convert the measurements into inches. That would be very helpful.

I’m looking for guidance and tips along the way of becoming a better craftsman.

I’m looking forward to using this to learn more about the craft

Just got started the app. Is user friendly I like it so far.

I like to learn more everyday and make my own project

I hope the profile building questions are indicative of how the rest of the app will be structured

I’ve just started using the app but enjoying it so far

I just started with this app so we’ll see how it goes.

It's a great tool to help everyone to start doing their own projects

Hope to learn good things from this app thank you

Downloaded app not realizing was pay app. Have not used do not want

So far it’s exactly as advertised and really understandable

Great app this far. First time onboarding and it seems detailed and comprehensive enough.

Always room for improvement

I haven’t actually used the app yet but it asked me to leave a review and good reviews are the best

New to WoodSense

I like it so far!! I have had zero problems but I’m also just getting into it!

Identification accuracy based on labeled samples of wood. 2 correct out of 16 and it couldn’t even identify pine, teak, mahogany or rosewood or cherry correctly. Completely inaccurate 10! this included Pine, Cherry, Sapele, Teak, and Mahogany, etc.. Partial identification 4! This category included woods that correctly identified the kind of wood not the variety. English oak, as oak. red oak as white oak. English walnut as just walnut. Black walnut as just walnut. Correctly identified. 2 Padouk Zebra wood I downloaded the app to identify some of the project woods I had accumulated over the years and didn’t know what they were. After a couple of questionable identifications I decided to identify a group of marked samples I had from an online supplier. I left out some of the more uncommon ones and used the more common woods used by hobbyists and professionals alike. The results were so far from accurate I don’t understand how they advertised it as an identification App. I would never trust anything with a 2 out of 16, real world accuracy rating. The great thing is that if you have any wood that is chocolate or brownish in color, 90% of the time it’s walnut.

Materials list: Metric. Hardware list: Metric. Cut list photo identification uses numbers (1-17) for example. Cut list is in standard inches and is identified with letters instead of just matching the photo cut identification with the numbers. Like the idea of this app as I’m a carpenter professionally signed up for a trial just to get some project ideas. I could see beginners getting confused or intimidated by how some aspects of the app are set up. Judging by some of the other reviews I’ve seen (after downloading and signing up for the trial) it sounds like this isn’t the only odd issue. Highly underdeveloped for the price you would expect a beginner to pay for the services provided.

Based on the intelligent questionnaire when you first subscribe, I expected a much more thorough and consistent approach to projects. Cut lists, diagrams, measurements are inconsistent across projects. Some with board lengths in MM? The board list on my first project called for buying more lumber than necessary. Some projects are more detailed and written up than others. It’s stylish and somewhat decent for the annual cost, but didn’t impress. I’m looking for more tried and true consistent diagrams with accurate lists and helpful tips specific to the project.

It popped up on an add on fb . I clicked the link and it said “get” with in app purchases. Did not say anything about having to purchase the app itself . So I click “get” and next thing I know I have been charged $22 dollars . So if you think the app is free and think you can purchase only what your interested in or wanting to build your wrong . Don’t download unless you want charged immediately before finding out if the app is even good or not

It feels like no real woodworker was involved in developing it. Very generic, AI-generated material rather than something created by someone who actually builds things. The build tutorials are terrible 😂 Extremely vague instructions with zero images. You’ll get directions like “attach the bottom piece to the top” , no joinery or real guidance. There’s no depth, no real craftsmanship insight and very low effort. I haven’t used the wood identification feature since I haven’t needed it, but based on the quality of the build tutorials, I’m not confident in the overall value of this app. 40$ a year is actually insane for an underdeveloped app. 2 stars because i dont like giving 1-star reviews

It’s not a bad app but doesn’t let you look stuff up only gives you set items even after you’ve built the items they give you I like it just cant see my self paying for it just to not be able to look up stuff I want to build

Nothing like advertised. You have no choice of plans. No search options. And the plans they allow you to access, plans so basic why the heck am I paying these people. I can’t search get a free wall coat rack plan anywhere or not, it’s a piece of wood with a couple dowels in it. That’s your plan for it. Waste of money and time. Only saving grace is thy have a trial period so will not be renewing

Downloaded the app based on the projects available on the ads found on social media. Unfortunately unable to locate those same projects on this app. It’s a kind of a waste of money for this app.

Mixed measurements, no toggle for Imperial to metric. Very confusing. Plans are very limited. Should have a setting to enter the tools you had access to and dynamic adjustments to adjust for tool usage. Great idea, just not ready for prime time yet. Should consult an actual woodworker before building an app, I don’t think they did and it shows.

I downloaded the app because it peaked my interest on facebook showing you things to build but when you open the app there is no search bar to actually search for ideas and most of the outside projects are no available it’s interesting but not what facebook made it out to be

It’s just AI and the instructions don’t even make sense a lot of the time. The pictures show different things, multiple units of measurement going between imperial and metric things like “80mm piece of pine”. It’s awful and I hope nobody pays for this because you can get better info for free online made by real people who really build things.

I haven’t used this app yet and the developer has already asked for a review. Gave it a 3-star as I am just starting out with it. I’m sure it will rise to a 4 or 5 star. We will have to wait and see.

You have to open projects to access more projects. Even then there’s not very many projects. The plans and walkthroughs that are available don’t always match the pictures they represent. Good idea for an app but it’s overpriced for what it is.

There are only a few projects and they’re all very childish. The quiz I had to take just to open the app had more content than the app itself. The interface is equally empty. This was marketed as a tool to learn more about woodworking techniques but it is clearly nothing of the kind.

Tried multiple (6 to be exact) times to take a picture so the app could do its thing. Every single time says system error or something. Seem to be the only function on the app and I can’t get it to work. Camera lens was clean. Picture was clear. 🤷🏻‍♂️

Scanned my first log - a Myrtle tree from my backyard. It came up as black walnut which looks nothing like California bay tree. No way to correct the species so I can’t proceed to plan suggestions. This is silly. Sad part is If they’d used gps and species distribution it would have been a much more obvious guess.

App was advertised helping you build projects but it really only prompts you to take a picture of something then tell you what it is. Weak attempt at the utilization of AI. Makes you sign up for a free trial before seeing what the app actually does, which is nothing.

I like this app but measurements are in metric which increase my time on a project because I have to convert everything from metric to imperial. Need come up with an imperial app.

Too early to know how it’s going to work out for me…I’ll gladly review again when I’ve had an opportunity to interact with the app - and how much cost.

I could write an essay outlining my dissatisfaction in this app. Once you realize that it’s basically just premade AI instructions and graphics, you start to realize how terrible it really is. Went to Barnes & Noble and bought a book on woodworking. It’s 1000% better.

Instructions missing steps, low number and variety of projects, very basic instructions, and very expensive.

Pointless app that doesn't do much with support that doesn't respond. Got charged for full year and Apple wouldn't refund and emailed WoodSense with no response. Thought this would help me with projects but it doesn't do much

Same board identified as black walnut and teak. Several occasions identify wrong. Waste of money and time.

This is Day 1 of using the App. I’ve just completed the intro questionnaire. This is probably not the best time to prompt a user rating but, so far, so good.

Need to be able to change Metric or imperial. Especially since home improvement box store usually use imperial There is only about 25 projects listed. It’d be nice if there was some different sort options such as cost of build, length of time, degree of difficulty filters, etc.

Kind of scam

I can’t pass the subscription page. If I choose either 7 days or a month the continue button doesn’t do anything and I am stuck. Please advise.

Avoid