Japan Travel - Smart Transit Customer Service

Japan Travel - Smart Transit Positive Reviews

…Just Get ItIf you’re going to be taking trains in Japan… just get this app. This is probably my first time writing a review, but I just had to get the word out that this is legitimately a bible for travel in Japan. I did not close this app like once my whole trip! It isn’t perfect, but it’s extremely practical and I would have never gotten through Tokyo without it. It was almost entirely accurate, with only a couple cases where it left me a bit confused, and even then it’s what saved me from that confusion itself every time. Some advice: Use the screenshot feature for every route you plan. I have roaming data but it still cut out in some places so you have to have things saved to access them at any point! Also, I liked to use this in conjunction with Google Maps for the walking routes since the path from this app was a bit hard to read for me. There are plenty of other features on this app that I’m sure other reviewers will talk about, but I’m just so grateful for this app’s help with trains and I think it’s a no-brainer to install it..Kiera OlivarezVersion: 9.2.6

Best navigation app everHave been using the app all over Japan for the past two weeks and it has performed flawlessly. The information is accurate, detailed and reliable. It is easy to use and has lots of great features, like letting you create a menu of your hotel names and addresses so you can quickly search for the best route to or from wherever you’re staying. You can also easily filter searches by whatever pass you may have and/or type of transportation you prefer to use. If you’re traveling around Japan on your own itinerary, you’ll want to have this app..MB de pachecoVersion: 4.7.0

Indispensable travel planning appIncredibly helpful for getting around Japan. If you’re just looking for train times, it has a better sense than HYPERDIA of which sections of lines are/are not affected by service advisories, and it also seems to provide more optimized routings. Even more impressively, this app integrates bus and ferry times - and has fares and bus stop numbers/names too. A journey from a Kirishima ryokan to Shimabara Port that took me hours to piece together from the various local Japanese transportation services’ sites takes a few minutes to find in this app. Pretty amazing..ElmyrVersion: 2.7.0

Must haveThe amount of information given in this app is wonderful. Location of a.t.m’s, money exchange, free WiFi, and closest stations is great. Travel route are better than the app that my native japanese friend has, with multiple routes to choose from and distinct JR pass routes. Estimation on how much non JR trains cost and taxi travel is spot on. I’ve been to Japan several times and this app made this trip even easier. I utilized all its features on a daily basis. I thank the developers for a well thought out and very usable application..DescamusVersion: 3.10.3

Best route planning appBest app among all the navigating apps I downloaded and tried out while in Japan. The most helpful feature was that it would tell you which train to take (on a JR Pass), which station to catch it, what time it would leave, and the track that it leaves from. Now if only someone would develop an app to guide you through the maze of underground tunnels and shopping corridors to find the right exit close to your hotel..Back in japanVersion: 4.3.18

Incredible app - for JR pass holders, Google Maps is uselessYou can optimise for JR pass routes on this app, specially the Shinkansen Bullet trains you can take for free - Google Maps keeps suggesting more expensive options which wasn’t super useful. Sometimes it helps to check Google Maps to see which station is closer to your actual destination...so a map split view would be kinda nice right inside this app and something I might be willing to pay for. All the train stations are in English but I would have also liked if the local Bus stops which were often in Japanese were also in English. Google maps suffers from the same problem so they’re doing the best with the data they have I guess. This something we had to get by with by asking people in Japan around - who are also perhaps the best humans I’ve ever come across.._abhishekVersion: 2.11.1

Super Useful!I have used the app to help determine which trains to take in my travels across Japan. The information is very accurate and I have no problem calculating the fare to pay that can be especially confusing when looking at the station boards. It also allows the user to select the route based on individual preferences (time, cost, method). Useful for both intercity and urban city train travel. Can’t recommend it enough!.MikeinJapan88Version: 7.5.1

Absolutely superb appHighly recommend for anybody traveling to Japan. Particularly anyone taking either the metro, Subway, or even Shinkansen. You just need to type in your starting point and destination, you can now only the quickest route, but also the fare you need to pay at the station. Worth getting the paid version since you get to see the list of stations and you have to travel..MacAir HongVersion: 5.7.4

Literally a life saver!Recommended by a Japanese friend of mine, this app turned out to be insanely crucial while I traveled in Japan. At places like Tokyo the metro network can be daunting, but this app tells you how to get from one station to another, which track, what time, and even which car you should be in so that transferring to another line is as efficient as possible. Use this when you are in Japan!.Javk5pakfaVersion: 2.12.1

Amazing App for JapanThis is the first time I’ve ever rated an app and this ones definitely worth it. I was nervous about traveling in Japan without speaking the language knowing most transportation is bus or train, this app made it so stress free. Easy to use, super accurate with timetables, could not have had a better app for travel. 10/10 recommend for traveling in Japan..CWilker13Version: 9.2.5

IndispensableThis app is absolutely indispensable for travel within Japan on the rail, subway and bus systems. The search results are clearly laid out with station numbers and your particular track information. Apps like Hyperdia are GROTESQUELY complicated in comparison. Couple this app with a WiFi hotspot ( I used Japan Wireless) and you will never be lost. I’d give it 10 Stars if I could..BBHjrVersion: 4.3.18

Good for somethings, bad for othersI gave this app 3 stars because numerous times, the stores I wanted to find/shop at came up with no information. This is disappointing because they immediately appeared when I googled the same store name with all the information including a map and directions. While other portions of the app are fine, for me if I want to go somewhere and this app can’t even tell me it exists I’m sorry to say it’s usefulness is closer to a 1 star... especially considering I had to pay $7.95!!!.JerjerfelVersion: 3.5.1

MUST FOR NAVIGATING JAPANI’m currently in Japan visiting and this app has been helping me navigate Japan. Once you get the hang of using it, the train stations are easy to navigate. Super helpful app and without it I would be lost in Japan. I love how it also has helpful articles like how to handle money and places to visit. Absolutely would recommend this to my friends. Thank you so much for creating this app!!.LalleschwariVersion: 2.16.3

Great App for Train/SubwayThis app has been very useful for me while traveling in Tokyo and beyond via train, subway, bus. It has definitely saved me a lot of time and stress when navigating the somewhat complex but wonderful transportation network. Information is updated in realtime keeping users in tune with delays, detours, conditions. Highly recommended download!.HwnOinkerVersion: 2.8.0

Didn’t Work Well for MeUnlike many of the other reviews, I found I could only plan train routes, but not buy the tickets via the app. And it wasn’t consistent allowing me to plans routes and times either. Clearly others have had much better experience with it than I did. I’ve just finished a couple of weeks touring Japan - ultimately Google Maps was far better and reliable..Dri FlyVersion: 10.3.4

I’m enjoying this AppThis is a great app for someone visiting Japan as well for people living here. You get all the shopping information from electronics to clothing shops and their discount and taxes save. I haven’t try the Navi drive yet. I hope it will save me a lot of time from using google map which usually take me to all the alleys in Japan before my destination. I like the train directions of this app..OBJ2008Version: 4.3.18

A must for traveling to JapanThis app was a godsend during our trip to Japan! We used it constantly, so helpful to find the right route, especially with it telling me if the route would be covered by my JR Pass. HIGHLY recommend downloading if traveling to Japan..AngelinexoVersion: 4.3.18

Very good (better than google maps)Very smooth great for trains ferries even busses. I wish that there’d be English characters for busses so you can search for bus stops, also to be able to look up nearby busses, maybe add/incorporate stops. Also maybe even a biking route option. Finds places google maps doesn’t have. And is much easier to see all times that bus stop leaves as compared to google maps. I use google maps just to get the name of the bus stop I need sometimes and plug that into this app or use the location of the bus stop. And I’m have reach my destination. These would all be very cool extras. As it stands, this is a fantastic app..BlahsdfiendjVersion: 3.10.3

User Friendly!This is very user friendly when it comes to train transportation. It really details the trains & lines, duration, exits, and what car to go on. It really improves efficiency during your travels in Japan. All in one app for your trip..SsshhanelleVersion: 10.5.1

Only routing would be greatI really wish this app was only a routing app. It feels bloated and slow with all the other information that’s all trying to get my attention when all I want is to know which train to take, when, and which platform I need to go to. The routing function is fantastic and there are tons of other resources for tourists to plan their visits, so why jam those two things into one app?.HervyVersion: 2.9.1

Great J-PassThis is a great rail app for free. I was using the other japan official app but it wasn’t showing my JR trains effectively, so i switch to this one and gets my planned and reserved trains. You can use both if you need to but if you want a one and done than this app is it..Valut1Version: 4.9.0

Back to the once upon a timePlace I call, “the HOME of my SOUL”. I was born near by town of Tomonoura. A long long time ago! Went to the U.S.A. to explore my curiosities. Then found the freedom!!!!! Decided to stay! Got married. Two kids! Every trip I, we, made to my native land, Japan, our trip included Tomonoura!!!! Now my kids want to visit there as their pilgrimage! I feel so warm inside of the core of my heart when I get greeted by the sign saying “WELCOME HOME”. In Japanese! There must be so many beautiful places to visit in Japan but Tomonoura will be one of the places you can enjoy Japan’s ONCE UPON A TIME!.KoijakeVersion: 3.6.2

Amazing!I’ve never been to Japan before, don’t speak Japanese. Planned my whole trip using this, paid for premium, it’s worth it!! Would not have been able to get around the subways without it..Zachary WarnerVersion: 5.2.1

Essential travel appThis app was incredibly useful traveling to japan and navigating the public transport. It calculates your fair and has clear and essential information about the rail lines, and up to date info on times and delays. This app saved me a lot of confusion and stress visiting Japan for the first time..ShandiiiiinVersion: 2.6.2

Beyond essential for travelers to JapanIf you’re visiting Japan and don’t have this app, you’re doing yourself a disservice. The timetables and train navigation are fast, easy to understand, and accurate. It outranks other apps (including Google Maps) in almost every regard..OkazakiTheOtakuVersion: 3.0.0

Tourist necessity!This app is a must have for tourists coming to Japan who plan on taking the trains. It tells you exactly where to go and what lines to get on so navigation is a breeze. Just make sure you have pocket wifi with you otherwise the app won’t run..Cristina555Version: 2.12.1

For the past several years......I used an app called Japan Transit. Notice the verb tense above. Japan Transit got deleted after I used this app for all of 5 minutes. Much more info available with this new app, so I am still learning, but it is still much better..ZerpersandeVersion: 3.2.2

SUPERB APP!!!This app is very helpful!!! tried using other apps but nothing compares to this. with my recent travel to tokyo and osaka, this helped us a lot and made our life easier. it shows your options on where to go and the fare you need to pay..Mickey7984Version: 2.16.2

This app is a life saverI have been living in Japan for a little over a year now and I use this app all the time. It’s incredibly user friendly. I’ve used it to navigate the trains and subways in Tokyo with ease. Would highly recommend..Mrmike51511Version: 2.10.0

Outstanding appOne of the best applications I’ve ever used. It always works with no issues. I’m planning my trip and this app gives me ideas where to go and what to see. Definitely will use it in Japan. Absolutely love it!.Iza2532Version: 3.12.0

Life-saver!Just the free portions of this are worth 5 stars. The routing system is a must when traveling. The platforms, changes, and times were spot-on. This made a 2 week trek around Japan by rail east..MwakkolVersion: 4.10.0

Top!I definitely recommend this app. I used it for travelling around Japan, see the hours of the trains and how to get to the places we wanted to visit in Tokyo. It was very easy to understand the transport system of Japan thanks to this app..Lu2584Version: 2.10.0

Absolutely the bestIf you need to get from point a to point b in Japan, this app is your friend. It is the English version of the app widely used by Japanese speakers. In-app purchases are nice but not essential. Free version will get you where you're going..TanaquilVersion: 2.6.0

Useful for finding trains, useless for booking tickets with rail passPretty much as per title. I’ve paid for the Premium version and have a Japan Rail Pass, but it still wants to charge me for tickets when I go to book them. I have chosen routes that are included free with the rail pass..PeskyIpodUserVersion: 7.1.1

Highly recommendedIt makes seemingly complicated routes easy to find. I started using it on my 3rd day in Tokyo, and found it much easier to get around using the JR pass and the Toei/Metro pass..AmionuserVersion: 2.10.0

Great appI rarely write reviews but felt compelled to do it here. It must be the best app there’s to travel using your JR pass. Has good routes, can optimize for JR pass, and even shows the platform numbers which is super useful..SeataccoVersion: 3.10.3

Best app for traveling in JapanWe spent two weeks traveling Japan with a JR pass and this app was essential- better than google maps because it gives you the option to “Prioritize JR pass”. Great!.Rlee2018Version: 2.16.3

Essential for Train Travel in JapanThe app was worth every penny on our month long trip to Japan! It allowed us to easily plan train trips, screenshot itineraries, keep track of stops along the way so we didn’t miss our stop, and have back up plans at the ready. Super user friendly and easy to use. Haven’t found anything quite like it in any other country we’ve visited..YyzgrrlVersion: 5.5.2

Better than Google maps in TokyoMore accurate than Google maps (which would give incorrect platform numbers etc). I don’t know how a foreigner without any Japanese language skills would be able to get around without it! We had no problem navigating the confusing Tokyo metro system with this app. It gives multiple routes/options for getting around, including fare prices and all of them were accurate. We downloaded the Suíca IC card (the regular card; the Welcome card is not downloadable) onto our iPhones Apple Wallets and tapped everywhere we went including buses. It’s also very easy to pay with cash as the machines in front of turnstiles had English language options and gives change..SkinnymusicVersion: 7.1.1

Helpful App!This app was great for my trip to Japan! It has options that are super helpful, like filtering by pass (like JR Pass), adjusting walking speed, and a button to screenshot your route. It also gives helpful details including exit name/number and platform number..MoukoubouVersion: 5.4.1

Tourist pass not updateJapan has just launched the Greater Tokyo Pass, which is valid for three or five days. The 5-day pass is valid for both train and bus travel; however, because the tourist pass function doesn't include a 5-day option, I was unable to check whether the charge for my bus route was included..Yim yim^^Version: 5.7.4

All great but…I love this app and it make travel planning much easier. Although it is not perfect, I only want to complain that it doesn’t allow me to delete a certain day from the plan other than deleting the last day(s); neither allows me add one day in front or in the middle of existing plan..MeggiehuVersion: 5.6.2

Useful - especially if you have a JR passThis is a wonderful tool for planning your travel. Essential with a JR pass.Golden-SoyaVersion: 4.10.1

Extremely informative presentation.Fantastic app to help prepare for future visits..Bio Shock GuyVersion: 4.3.5

You need this app ! Excellent!If you have a JR pass and need to navigate forget google or apple maps. You need this app. It will filter out Nazomi which is important. Very pleased with the apps functionality..SwaxolezVersion: 3.12.0

Great appMore concise and accessible than Hyperdia. My only peeve is the keyboard lag when you're typing in station names. Pls work this out but otherwise super helpful and I don't write a lot of reviews!.Ver3.2Version: 2.1.6

Don’t buy access to maps!!!This app is OK for finding routes that Google may not give you, however the amount they charge to see the actual map is RIDICULOUS! Highway robbery! The map portion actually doesn’t help at all. Your better off using a combination of Google maps plus this one if your interested in all transit options. I feel like I got scammed!.TyanasroVersion: 2.12.0

Allebram7915Best app to get around in japan,highly recommended.AllebramVersion: 2.1.5

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Japan Travel - Smart Transit Negative Reviews

Cluttered app upsells everything, undermining rail strengthsThis could have been a good app if it focused on its rail timetable and planning strengths. Instead, it is cluttered with distracting and irrelevant offers and information for things one can search and find in a dozen other better content sites. This obscures and undermines the rail planning function which could have made the app uniquely worthwhile. It is not a question of paying for ad-free premium, it’s a question of app focus to do one thing well instead of ten things poorly..IPhonalotVersion: 5.5.11

Making free features paidI have been using this app for years now, and it has been very helpful as a resident in Japan. With one of the more recent updates, they started to really push the paid plans. This took features that were free and monetized them. The station list for my route is no longer viewable which was great for tracking my time. In addition, they hide the cost of the premium plan to get you to buy it easier. Very sad. I will be looking for a new app to use..KDBenselVersion: 4.9.0

Paid version is worthlessGreat info on train times and routes but I wanted the navigation feature. Even with my pocket wifi it never worked. No turn by turn, no voice prompts, and it was very laggy. Wish I could get my $20 back. We ended up using Google maps. Not only was it more up to date but it tells you which entrance and exit to use. It even suggests which car to use for the fastest exit!.Kcy076Version: 4.5.6

Doesn’t work- blank screen when I open the app once I registeredI just downloaded the app on iPhone 14- I signed up and registered and also verified my email info and clicked yes for location access on my phone- then I got a blank screen- I tried turning my phone off- the app just gives me a blank screen when I open it on my iPhone- frustrating- made me feel like this was a potential scam to give access to my phone.Lyzah5775Version: 5.7.4

Overly ComplicatedDoes not show route maps! Even for paid version. Don't waste your money. Travel instructions lack clarity. One good feature: it *will* tell you when to leave Point A to arrive at Point B, at a specific time. Other than that, Google maps is far easier to use, plan, & view your route while you're traveling..Mando0001Version: 5.4.1

Never found it usefulWe traveled most of Japan and found google to be better. Navigation seemed hard and it didn’t seem to come up with interesting things to do. I struggled to find the right trains to get on and just gave up as it was easier in google. I found the app a waste of money. Shame I had high hopes. Third visit to Japan with rail pass and three kids..Sam EngoVersion: 4.10.1

Bad train information on this appTried finding train route from Tokyo to my resident city, Tsukuba, Japan, but the app gave me wrong information. I have taken this route dozens of time using the excellent Hyperdia website. But this app not only gave me a bad route, it could not even find the Tsukuba train station. Tsukuba is the Japan Science City and the second biggest city in Ibaraki Prefecture, so this is shameful. Do not get this app. instead, use the Hyperdia website..DnewspeakVersion: 4.3.16

Ticket booking service is a SCAMDon't try your luck to book a ticket via the booking service in the app. they charge you ~20% for "admin fees" while it's not even an automated e-ticket. you have to wait for a HUMAN coming back to office and only available at working hours. what a joke as an "online" service in 2024. Instead, the best option is actually to buy one at the JR station..UsawghostVersion: 7.2.0

Abundance of GreedThe developer’s greed shines through in this app. First of all, it’s bloody expensive for what you get. Second, only one user can be logged in at a time. So my wife and I would both have to be WAY over charged for both of us to use this mediocre app. I miss Hyperdia. It was far superior and free. I don’t see a bright future for this greedy app..SpwinJapanVersion: 7.5.1

A Giant AdvertisementDespite having an expensive subscription service, it is LOADED with ads. The home page of the app is a landing page for advertisements. It will constantly send you push notification ads. The directions are marginally better than Google/Apple maps, it’s 100% not worth it..AlexymikVersion: 5.5.7

Less useful than the websiteThe website is easier to use. It's so much harder to plainly get the information I want (train timetables) from the app compared to the website. Deleted the app, just using the website..HRReviewNStufVersion: 6.1.0

Google Maps works just as well 🤷🏼‍♀️This app is fine but when it came down to it I just ended up using Google maps to navigate in Japan instead. The app would freeze up for me a lot and I just ended up uninstalling..TabbC223Version: 5.7.6

Battery Usage IssueCheck your battery health & Usage and check how often its open in the backround. Since I had the app my battery would drain like crazy. Now deleted it works fine. I don’t know why the app needs to run 24/7 on your phone..Derek MauriceVersion: 4.4.4

DO NOT INSTALL FOR privacy and security reasonsIf you care about your security, do no create an account on Navitime! In allowing a maximum of 16 characters and only alphanumerical, your account can easily be craked! And the experience on creating an account is one of the worse I’ve seen, not telling you those restrictions BEFORE the attempt to create an account! Will use more secured and better options..I-am-just-a-reviewerVersion: 9.2.5

AverageLots of ads, lots of ways to buy tickets. But not very accurate for public transport routing... I got much better results from 100% free google maps…..Fr33pVersion: 6.2.0

Worthless appDoesn't recognize bus stops Can't adjust time to before current time Many other apps available for navigation This one is worthless.SamPR16Version: 2.1.7

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