Mindbody: Fitness & Wellness Customer Service

Mindbody: Fitness & Wellness Positive Reviews

Easy to useAnd I love the way it updates my calendar.CultusLakeVersion: 6.0.5

Crashed!!??Yo you guys need to fix this app I bought a year pass at the sweat club and I cant even see the schedule to register fir the classes. Please help!!!!!!.FurrybawllsVersion: 7.18.0

DifficileIncapable d'ouvrir l'app ou de récupérer le mot de passe..La sylVersion: 4.3.0

Metta yogaAl the class and instructors are great.KURANDHAWAVersion: 8.12.0

Needs multi-dates class booking optionNeeds a multi date or number of weeks option to book classes..FrogTigerVersion: 8.14.0

Love Elevate - best Gym in North Van!Elevate is the best Gym on the North Shore. Clean, well equipped facility! Trainers are excellent, specifically Wes, Chris, Nathan and Griffin. The small group classes provide an excellent whole body workout. The other clients are lovely to work out with. Lindy.Lindy-bVersion: 8.6.0

La langueComment avoir accès à MINDBODY en français.FredCarmVersion: 8.9.0

Don’t miss a thingKeeps me organized in a very busy world.Dean_tkVersion: 8.4.1

ShareIt is very convenient to use.愛你的諭珈課Version: 8.3.2

Love the app! Love SculptHausMINDBODY is an incredible app. I use it often when I book classes at SculptHaus, a phenomenal fitness studio in Vaughan..KimberleyNGVersion: 8.2.0

Love the appPerfect for booking workout classes. Never had an issue with it.Liam VoVersion: 7.90.0

MINDBODY Fitness and Wellness appIt’s a great way to easily book my yoga classes. This is truly an app I use almost every day..Puzzler breakerVersion: 7.88.1

YikesCan’t explore by distance. Filtering and sorting both don’t work.JustonemorebookVersion: 7.90.0

The LoftSince I have been going to spin, my knees don’t hurt, my hips don’t hurt. It has strengthened my muscles. I am so thankful for “The Loft” coming to Goodsoil..G Grandma BVersion: 7.81.0

Easy to useSo easy to use. Love that it connects to my calendar..Jessica barylskiVersion: 7.81.0

Works as expectedI like the way it integrates with Calendar.Colorful71Version: 7.80.0

CoolVery cool Place n cool people.RahulrahulrahulVersion: 7.79.1

Thumbs up!!Easy to follow🤔.NsnclandksVersion: 7.78.0

Thank you soul set🥰Love soul set 🧘‍♀️ I look forward to a great start to my day with yoga in the morning 😊😊😊.Bell fallsVersion: 7.76.0

Andrea Sacco’s Karma ClassI’ve known Andrea for quite a bit now, as someone who is very kind, gentle-based and welcoming. When I attended her very first yoga class (karma), it was very surprising, in a good way. I was expecting more of a gentle-based Hatha, but she provided more of a power class with challenge and growth, but yet still offered rest and modifications when needed. It was like she had taught for a while rather than her first class. Great job, Andrea! The yoga community is very grateful to have you included in, and I hope you continue your yoga journey! Don’t stop!.Jeffrey SeedVersion: 7.76.0

I like the new coloursLike the new look and colours. Hope you update the accents inside the app to greens too..PopingayVersion: 7.76.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 8.14.0

Mindbody: Fitness & Wellness Negative Reviews

FrustratingFrustrating app- so many bugs/non user friendly designs. You rarely get a response to emails and if you do, it’s often to contact the studio (for example, my cc wasn’t going through so they told me to contact my studio but it was an app issue not a problem with the studio- my studio finally deleted my account and had me resign up and then it worked). I originally put my birth name in but changed it to my nickname. I started attending a new studio, and they see my updated name. However, my original studio still sees my birth name. They don’t tell you how many classes you have left so if you have a package, you have to count on your own. It also doesn’t tell you your expiration date if you have a monthly package. You can’t sign up for texts in the app. I originally got them but stopped bc it was annoying to get 10 texts right away letting me know that I had just registered for an open class at the beginning of each month. However, now I don’t get a text when I get into a waitlisted class. There should be an option to only get texts when you get into a waitlisted class or if a class in cancelled. They also don’t allow for discounts. My studio offers a teacher discount, but I have to ask them anytime I need to change my number of classes, instead of doing it through the app. My instructors also complain about it- I wish my studios would get another scheduling app..Tess1082Version: 7.53.0

Not user friendlyNeeds improvement in some major areas. 1 - it should tell me what facilities the studio has. Shower? Towels? Keypad lockers? Or bring my own lock? 2 - app should have 3-4 photos of every studio. Mandatory photos supplied by studio should be the fitness room and the facilities (locker room, showers etc). A lot of studios in nyc have grimy, small and terrible shower setups. People need to see the shower facilities in advance. 3 - when I move to the map view, you show me every business on the app. You should show me ONLY what is in my filters. For example a yoga class between 6-8 am. Don’t show me hair salons when I’m looking for fitness. Then I can use the map to pick one in a location that allows me to get to work by 9 am Think about it this way... I’m booking a fitness class for tomorrow morning before work. I live in Brooklyn and my office is in midtown manhattan. I need a class at 7am, with shower and towel facilities, close to my home or office, or anywhere that is close to 6th Avenue (my train runs on 6th ave). Does your app allow me to easily find the right class? No it does not. Allow me to filter on your map view. It’s very simple, every other app can do it. I used to use class pass and their interface was much easier to use. I’m happy to pay full price for fitness classes, but you need to make them easier to find..Uhygdws12Version: 5.3.1

Can’t sign up for classesThe yoga studio I go to signed up with this app to show their schedules and allow students to sign up for classes on on their mobile devices. It’s supposed to link up to their system so that when you login into the app with the email you gave them at the front desk, the app will recognize it and pull your payment data so you can sign up for classes based on your subscription or how many classes you prepaid for. Unfortunately, the app doesn’t recognize my email address, so all I can do is view the schedule. When I try to register for a class, it always asks for my credit card so I can pay for that class individually instead of taking it out of the number I already prepaid for. They told me when I downloaded it that other people were having trouble with it (not sure why they stay with the app if it’s not working as expected...), so I e-mailed app support for help. The person who helped me just said to make sure the emails aren’t going to my “junk” folder, which is not the case and is irrelevant to the problem anyway—I shouldn’t get an email until after I’ve successfully signed up for the class. I’m hoping the yoga studio gets this straightened out because the app seems like it would be nice if it worked..Vkng90Version: 5.11.0

Many things wrongFitBit integration never works properly and it always unpairs off with every update from this app. And reintegration with each other is always such a hassle. My local yoga studios in New Hempshire seacoast area got so tired of other issues this app has that it created it's own app for us to use. As well as another local studio in Portsmouth too that partners with mine did the same thing. And another local yoga studio in Hempstead that is also a nutrition center and a bit of message therapy now can't be found because they got tired of the app as well and don't have their own app so I don't know the schedule anymore. Plus, the app lists many exercise places without a website, contact, or schedule. If the owners don't place that information on there then they shouldn't use the app because it makes the impression that place is out of business. And there's places missing as well like the salt cave Soleil in Exeter, it was never on there and that place is great. Overall, so many issues that I deleted it. Great concept, terrible upkeep..AngrymonkeymermaidVersion: 7.79.0

Can’t book virtual classes 😩🙄I understand that there is an issue between mind-body and Apple that is creating this issue- that you can’t book virtual classes through the app. And while that is annoying, I definitely appreciate the dilemma. However, if this is the case, the messaging should be better. The pop-up only says that you can’t book virtual classes through the app. It should have some information about how you can book virtual classes: 1. Advising that you go to the desktop version of MINDBODY. 2. Or call the business that you’re trying to book with. 3. Or simply purchase your pass or package FIRST before booking. All of these listed help at least alleviate the stress of this problem and at best solve the problem. They are also VERY easy to communicate. I spoke with MINDBODY support, and they said that this message cannot be changed. I can’t believe that that’s true. I’m hopeful the app developers will see the feedback and either respond or make this update..GamommaVersion: 7.59.0

All businesses avoid!!!!!!I truly cannot say enough bad things about my experience with mindbody. I own four healthcare facilities and we offer an array of services. The first person we spoke with was Christian. He really sold the service well, promising amazing traffic from the millions and millions of MINDBODY scribers. That's when it all began to fall apart. In order to set up four locations it took months. anytime we would set up a Zoom call there would be no availability for weeks. The technicians that were supposed to guide us through the process our mind-body account frequently had to ask their AI assistant for answers to simple questions. So fast-forward six months and we have yet to see a single individual find our facilities through MINDBODY. So obviously I wish to terminate the second half of our year-long contract. They have flatly refused to cancel, and now won't even take my phone calls. This company is an unorganized dumpster fire. Do yourself a favor And avoid it at all costs!.DrjondcVersion: 7.79.0

Signed Up for Yoga, Got Ads InsteadThey feed you ads every time you sign up for a class. Recently, they redesigned their homepage and pushed favorites to the bottom, so every time I open the app to sign up for a class at my yoga studio, the first thing I see is new offerings, pushing me to “explore” other things in my area. But they still haven’t figured out how to provide a weekly or monthly schedule view like other apps do. You have to click through the schedule day by day manually. All they seem to care about is marketing more stuff to you. The whole point of “favorites” is that you can access them right away, instead of scrolling through their “offerings” to get to them. Some of us don’t use the app to search for new experiences. We just want to sign up for our classes without anything else thrown at us. I wish my studio hadn’t switched to this app for scheduling. If there were any other way to sign up for my classes, I’d delete it immediately..Flyingfrog7Version: 7.90.0

Purchased Class Pass that would not work. Customer service offered no solutionPre-CoVID I purchased a class pass for a local yoga studio. The classes worked prior to pandemic. I was told I would be able to use the passes after the pandemic and the studio extended the expiration date. I tried to use them to purchase the same class as I had prior to COVID. Received error and contacted customer service. Suddenly, the classes I purchased are not “compatible” ?? How is that possible? I am registering for the exact classes as I purchased the passes for. Asked for my money back after no resolution or assistance. Was basically told to bug off because they could only work with the studio. They wouldn’t even look into my account and could only assist through screen shots I sent and gave me general/possible answers. They put literally zero effort to help me. The app works, two stars for that. Negative three for wasting my money and poor customer service..HB.453Version: 7.1.3

Terrible AppUgh this app is so frustrating. Such a simple concept yet how can so many things be wrong with the site? Sometimes my account will be completely reset and I can’t access any of my passes or the classes I’ve booked, other times it takes forever for the class schedules to even load, sometimes my complete history is erased, there’s about 5 days of the month where my auto membership for a studio isn’t yet showing up so I have to technically pay for classes even though there is zero lapse in my membership. Other times all my favorite businesses have been erased and I have to go back in and manually add them so I can look up and access their schedules. And in the past year it now takes about a full minute for the schedules to even load. Not sure what software “update” was responsible for that. I look forward to the day MINDBODY has a competitor so I can delete their app..M427Version: 7.65.1

Horrible, frustratingI found myself blaming the hot yoga business that required me to download and waste my time trying to use this frustrating app rather than the app itself. I mean WHY would a business put their prospective clients through a time wasting process that doesn’t work when they could list their schedule on their website? I could have been done with this thirty minutes ago, instead, I’m ticked off and writing this review AND I’ve lost faith in whoever runs the yoga business I was thinking of joining because 1) they wasted my time 2) they obviously have not done their homework to see if the app actually works especially for a new client. I tried several searches in my town for this particular yoga business and found only one other class for a different company on only TWO days during the week when I know they offer classes constantly. It’s a bad sign that they would choose to make clients use this..The Working PoorVersion: 5.9.1

RuinedRecent changes make it garbage. My gym uses this app to book classes and I hate this app now. I hope they switch to something else. It used to work okay, open, book, add to calendar, done. Now, open, wait for it to never load classes, quit, re-try, quit, re-try, delete app and reinstall, re-try, wait, etc. If the class ever shows up there’s only a change you can book the class. If you do book the class, try adding it to your calendar. Instead of just simply adding to the calendar you first need to go through a series of “offers” for things I don’t want to do! I need it in my calendar! Stop asking if I want a free trial to something or a discount on something else, totally unrelated to me booking an appointment at my gym and adding it to my calendar. Ask support for help and they give an AI generated answer about deleting your cache. How about just fixing your app?.D-trick3000Version: 7.73.4

Extremely Annoyed with How Glitchy the App isWhile this is a great app for fitness classes, it is so incredibly glitchy. On two different occasions I have went to cancel a class and it cancels the wrong class! Which can is really annoying when the class it cancels that you want to go to is full so you can’t attend that class anymore even though you never intended to cancel it. The other problem I have is that I currently have class passes as well as an unlimited membership and the app always defaults to the passes. Not a big deal when I book the class because I just need to remember to switch to the unlimited. But the problem is when I get off a waitlist, it will use the pass. Even if I book the class through the unlimited membership on the passes tab. Please fix these glitches!!!!!!.Zoey8563Version: 8.3.0

App Never WorksI pay a monthly subscription to a yoga/pilates studio that uses this app as its only way of scheduling & booking classes. I am constantly running into issues with this app where i’m “unable to find the business,” I can’t view the class schedules, and I am unable to sign up for classes. So, pretty much can’t do anything within the app that the app itself is designed to do in the first place. I do keep the app up to date and I make sure to close it and re-open it to try and refresh the app, which does not solve the issues. I usually need to be off the app for a few hours and then revisit in order for the information to re load after all of the lagging. This app makes it super frustrating and inconvenient to book classes. If my one studio membership didn’t depend on using this app for scheduling, I wouldn’t have it at all..ShayheemethVersion: 7.73.2

Has potential, but way too intrusive. Not worth using now.What a mess of an app. The concept is fine, but I won't be using the app because: 1) these colors are hideously bright and clash with each other enough to make reading difficult. They give me a headache when I try to use the app for more than a few seconds. 2) What's with all the wasted white space? It's pointless to view a schedule when you can only see a few classes at a time and the whole screen is wasted with enormous and pointless icons. More functionality. Less attempt at being cool. 3) It bugs you CONSTANTLY for feedback. Honestly, it asked me to rate it within a minute of having installed it. I clicked "later". Later turned out to be five minutes later. I'm now rating it after having been asked to rate it three times. 4) It also bugs you constantly to make suggestions. I had difficulty even booking a class at my regular yoga place because it kept trying to recommend other studios to me. I'm not sure my home yoga studio will be thrilled to hear that. Additionally, this requires you to create a login in addition to the one you use on the website already. It's a minor inconvenience, but it proved indicative of their overall inability to construct a quality app..Christofer WilliamsVersion: 4.3.0

BewareApp design makes it way too easy to accidentally charge your card — probably intentionally. When booking with an already purchased class pass, there’s no warning or any other clear indication when you’ve used all the classes in your pass. The “Book” button is surreptitiously replaced with a “Buy and book” button, in the exact same place, with zero warning or confirmation that you’re about to charge your card. Then, of course, getting a refund is dependent on whatever the individual policy of the yoga studio is. Mindbody takes zero responsibility for their app. Extremely sketchy business practice, and super disappointing. If you’re going to use this app, I’d recommend never saving your credit card info, so you’re always informed when you’re about to make a non-refundable purchase..Ahimsa meowVersion: 7.70.0

Biased Reviews & Negative Customer Service ExperienceI tried to leave a review on the app for a business that I tried contacting via phone three times and went to in person and they were non-responsive and non-communicative entirely. So I wanted to leave that review and the mind-body bot would not allow me to, and when I would request information it would cut me off mid chat and end the chat I have screenshots of this and it would not give me a contact info for human at Mindbody either. That was not a great follow up customer service experience and it not allowing me to leave a negative review about the communication issues with the business leaves that business with all five star reviews, which is not truthful to the customer experience..Callista19Version: 7.87.1

Needs better search functionIt’s pretty easy to book something if you already know the business you are looking for. However, I think it’s really hard to find new classes. For instance, if I’m looking for a “belly dance” class, the results range from barre, dance, to even a weight training class. Some of the results don’t even have any of the words I searched for in there. The results don’t really make any sense. This isn’t helpful because now I still have to comb through all of the results to find what I’m actually looking for. The second issue is that not all of the fitness category filters are available. A lot of the classes I’m interested in are labeled “aerial” or even “other” and I’d like to find more classes in those categories, but they’re both missing in the filters..IreeeeeeeeeeeeeneVersion: 7.0.0

ZERO STARSI can’t count how many times I’ve tried to use this app. I want to like it. It doesn’t work. Every single time I try to use it it gives me some error message. I’ve logged out, deleted the app, I’ve done everything I can possibly think of to try to make it work. And I’ve tried to make it work for months. I’ve had trouble with it no matter where I try to sign up for a class. It quite literally never works. Very frustrating. I’ve updated it probably six times. And it’s the only scheduling system that my yoga studio uses, so it really interferes with me being able to take classes which is infuriating. I’ve even tried to use mind-body on my web browser, it tells me that my gym has no classes available, which is incorrect. No idea how this app has so many good reviews.Alyssalynn215Version: 7.22.0

Possibly the hardest app to navigateI have downloaded over 100 apps and this one has to be the hardest I have ever seen to navigate. The fact that our community felt they had to publish a separate 30 page document on how to use just 2 of the functions is a testament to that fact. I used it to try and reserve some court time on one of our pickle ball courts and it took about 15 minutes to navigate to something I previously was able to do in under a minute. It doesn’t let you see who has reserved courts. It took well over 10 minutes to get a confirmation email and about as long for it to show up in the app so you could cancel the reservation. Nothing I can do because our community requires using this app to make reservations so I am stuck with it. So disappointed..Uwdoug79Version: 7.18.0

WORST App/experienceBetween the apps for my business/personal and my four children’s devices I have seen and use daily my fair share of Apps. This has to be the worst App and customer service I have ever used. Check out the Upgrade History of this App to discover the constant new versions created to fix bugs and glitches. When my Calendar failed to sync properly due to a glitch in the App (causing me to miss two classes programmed months earlier) customer service allotted this to being my fault because they expect you to upgrade to the latest version of the App (basically every week if you’d like to keep up with their issues). Bottom line is that there are better service providing Apps than this one that works poorly and has even worse customer service..DBDPalmVersion: 7.49.0

Double check your appointments and screenshot everything.Recently, I booked a massage with my favorite spa on the Mindbody app. I booked the massage a week and a half prior to the date of the appointment. I even took a second look at the schedule just days before the appointment and it told me who my massage therapist was as well as other details. I called the day of to confirm and I’m so glad I did because the mind body app deleted my appointment. I combed through the app with absolutely no evidence of me ever booking an appointment. I am angry and now I’m not getting my massage. An app that deletes appointments and shows no record of it automatically gets two stars from me. I won’t use this app to book again. I can call to make an appointment just the same..Summerlyn JonesVersion: 6.3.0

Frustrated with this appThe most annoying problem Mindbody, for me, would be searching for a studio in the search bar and SOMETIMES, it’ll show up as a result but I better click it quick before the page reverts to displaying the list of default studios. If I try to search again, it won’t even attempt to pull up the studio. Same thing happens when I click on a studio from my search history - brings me to the default list. I have to either close out of the app, or click on the classes tab and play around with date and time before switching back to the businesses tab to see if there’s any luck. Using the share feature to send a studio or class to friends - the link they get leads them to the homepage. What’s the point? How in all these years has MindBody not created a filter for free classes? Especially now that studios are offering free sign ups as a way to do Zoom classes in light of the quarantine. We shouldn’t have to scroll through every studio’s schedule to see what’s up. It makes me wonder if the developers and their staff even use their own app because these problems have been persistent for years..Always thinking about foodVersion: 6.2.1

Frequent issuesThis app seems to crash daily. When I’m trying to book classes, it will tell me it can’t show classes for those businesses, then kick ke out to the log-in screen, then tell me “something went wrong, try again in a few” when I enter my user name. After a few hours it works again..AS6#Version: 7.20.0

Can’t verify email addressIt would be great if it worked. I’ve been trying to verify my email address for a few weeks now and keep getting a message that something went wrong and try later. Support tells me to contact my gym, and they can’t help me. No point it keeping it.Unhappy 12345678Version: 7.18.0

Unable to book online classesHave booked live online classes on the mindbody app for the past 2+ years. Now when I choose the online class I want to book I get a message telling me I can’t purchase virtual classes in the app. What is happening??.Cinque terryVersion: 7.38.0

Big step back in usabilityUpdate Sept-2017; Post IOS 11 - the app logs me out every.single.day. Is this a bug or feature? It seems I now need to do 3 to 4 clicks for what used to be two. It's just not as efficient. User persona: I have an annual pass. I don't need to be told each time that I have a pass available. Just book the class. Don't then tell me it will be shared to my calendar. I expect that. Please also loose the final success dialog box that I need to dismiss - or only raise it in case of an error..Sb2ukVersion: 4.3.0

Terrible productDo not use they lied during the initial sign up and then billed me for 2 months and O still can’t use the software as it will take another 1-2 months to upload peoples information..UnrivaledathleticsVersion: 8.14.0

OwnerI have been a paying client of Mindbody for several years, and I am extremely disappointed with the current level of service and support. We are experiencing ongoing technical issues affecting our online booking system. Clients are reporting bugs and, in some cases, being unable to complete bookings. This directly impacts our revenue and damages our client experience. What is most frustrating is not just the technical issues, but the support. Instead of receiving meaningful assistance, I repeatedly get generic, copy-and-paste responses. There is little accountability, no clear explanation of the root cause, and no proper timeline for resolution. As a business owner who has invested thousands of dollars into this platform over the years, I expect responsive and competent support — especially when issues are actively affecting my operations. At this point, I cannot confidently recommend Mindbody to other business owners who rely heavily on stable online booking and reliable customer support. Very disappointing experience..Js44!Version: 8.8.0

Can’t see my dance studio bookingsNot sure how this app works. I attend a dance studio and they use mind body for their bookings. I assumed if I downloaded the app, I’d be able to see my bookings and also book classes but nothing shows up there.NhimoraVersion: 8.6.0

HelpLost 18 classes at my studio after buying 40 passes at the beginning of December my studio said they couldn’t see the back door so I didn’t receive my 18 passes back this happened once before. Is there an email I can contact?.Elly1960Version: 8.6.0

Super FrustratingI’ve tried using this app on multiple occasions for different studios and salons and I can never get past the log in. When I try to log in, the app redirects to a page that asks for my email but then continues asking for my email (repeating) instead of moving to the next step. I’ve tried changing browsers & browser settings, resetting passwords, getting the studio to create a different account with a new email and still no luck. I tried calling support multiple times, but no answer..JudgethebestVersion: 8.5.0

This app is so flawedI actually signed in with the wrong Gmail account and no matter what I do no matter if I install the app uninstall the app reinstall the app. It keeps logging in with the wrong Gmail account and I’ve lost everything that’s on the right account and it will not even let me log into my right account that I’ve been using for many years. I have never seen an app this flawed and biased on maintaining a Gmail account even if it’s incorrect whatever you do do not let anybody borrow your phone and sign in with the app otherwise you’re stuck with her profile..True story no lieVersion: 7.88.1

Great app...when it worksSince the last update I have not been able to book with specific trainers at the gym I use it for. Once that gets fixed it will be back to 5⭐️.Jrodd76Version: 7.87.0

TerribleDon’t pay for the yoga wait list, if you don’t get a spot you will not get a refund.LusseljusstakeVersion: 7.87.0

Turn off the popupsTurn off the popups.PatsluthVersion: 7.86.0

If I could give zero, I wouldDo not download this app, it is impossible to unsubscribe from passes. It is extremely difficult to talk to someone for help or any kind of a customer service. I wish I never downloaded..Seda.Tunc10639Version: 7.86.0

So many ads nowNew ads after signing up for a class are brutal and make it way harder to select to “add to calendar” option. I loath signing up for classes now.OfvnohayrvfmglwVersion: 7.79.1

Annoying to useGetting blasted with ads whenever you sign up for a class is incredibly annoying. I had to close out of 3 back-to-back ads just to exit the signup page and return to the schedule. Not surprised to see them start to monetize the end-users for growth after they’ve monetized vendors to acquire the end-users, but it makes me want to interact with the app at the bare minimum.._3cstasyVersion: 7.79.1

Could be betterEvery time you book a class the app will present you with an ad. In some occasions the app slows down to a crawl. Performance could be improved and please remove the adds no one needs to be presented with an add for hello fresh membership every day.Mr limboVersion: 7.79.0

Stop pushing adsThis app works pretty well, but I really REALLY hate that you are starting to push ads inside the app. I sign up for class, and you blast me with an ad? Screw you..AsstfrdesVersion: 7.78.0

Ads now?I was so annoyed when I booked my last class that there are ads in this app. Not just one, but multiple!! Pair that with not being user friendly with gift cards this app is a nightmare. I can’t wait for my favourite place to move to better app..Paramedic MomVersion: 7.78.0

Deal Popups & AI Chatbot SupportA recent update has introduced “deals” pop ups whenever I book into a class, which is extremely annoying. I couldn’t find where to disable this in settings, so I went to their “Support”, which was just an AI chatbot that said they couldn’t help me. Right..HannahabcdeVersion: 7.77.1

Being served adsBeing served ads ("promotions") when i just want to register for my gym classes. STOP. I DON'T WANT YOUR PROMOTIONS..ArianeLLLLVersion: 7.77.0

Does not work. Had it working and it quits unexplainable. Has happened 4 times.Horrible. No explanation from vendor. Requires 2 apps that don’t work..Lori has huge feetVersion: 7.76.0

Privacy ConcernsThe app’s calendar permissions are misleading. The “Add to Calendar” feature does not work unless you grant full access, allowing the app to read all your calendar details. There is absolutely no reason why this functionality should require such extensive permissions. It’s frustrating and concerning that adding a class or appointment to my calendar forces me to compromise privacy..TerbearnapsVersion: 7.76.0

Why does it need full access to my calendar?We used to be able to let this app « add events only » and it worked fine. A while back the app asked for full access to the calendar to be able to continue doing this. This is unacceptable and is probably only to collect private information that they have no business collecting. Very disappointing and completely inappropriate..Zombielove1966Version: 7.76.0

Not working anymoreThis app used to be fantastic, but for the past several weeks, it keeps crashing before even properly launching. I was hoping the update would fix that issue, but it didn’t..KaterpilleroVersion: 7.75.0

Bricked AppApp bricked after latest update. Cannot even load it on my iPhone 14..JanineebeanVersion: 7.75.0

C R A S HOn iPad.Mar T. qVersion: 7.74.2

Unable to cancelI have been using them for 15 years always paid my monthly fee and referred them lots of business. We are now using a new in-house platform and no longer need their services. We have been trying to cancel and it has been impossible. Frustrated and exhausted..Nick IronitisVersion: 7.73.9

The app won’t even openMy phone is updated, the app is fully updated but it’s not opening. I click on it and the app crashes. I’ve tried reaching out to the support page as well and that hasn’t worked either. What a disappointment..AmbrosiaMarkosVersion: 7.73.8

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