Never be more than a text away from your clients.
Messenger[ai] converts inbound missed calls into paying customers with automated text backs to any missed call that comes through. Have your clients message you where they want through Webchat, SMS and Facebook, and manage all those threads in one place. Use our AI front desk to assist clients even when you aren’t there so every customer gets taken care of day or night.
Businesses miss 25% of all calls a month, and 85% of customers who call a business that doesn’t answer – won’t call that business again. With Messenger[ai] you stay on top of every relationship with conversations that keep your clients connected to your brand.
- Auto-text back clients who call when no one answers 24/7.
- Bring together conversations across Webchat, SMS and Facebook Messenger.
- Use our AI front desk to answer FAQs.
- Sell packages & memberships to clients all via SMS.
- Automate bookings for Mindbody and Booker clients.
Mindbody Messenger (Bowtie) Negative Reviews
Not usableButtons too close to edges will not trigger and client list will not populate.
App unusable at this point.Cesar TrujilloVersion: 4.1.2
Mindbody is TerribleAfter transitioning from Zen Planner to MINDBODY, my experience has been overwhelmingly negative, to the point of complete dissatisfaction. Despite the plethora of features boasted by MINDBODY, the platform paradoxically complicates even the most basic tasks, turning routine operations into frustrating challenges. This counterintuitive complexity has been a significant source of disappointment. Compounding the issue, the customer service provided by MINDBODY has been profoundly lacking, falling far short of the supportive and responsive assistance one would expect from a company of its stature. This aspect alone has significantly tarnished my overall perception of the software. Regrettably, my decision to switch to MINDBODY ranks among the poorest I’ve made in a professional context. Despite my grievances, circumstances dictate that I continue using their services for the remainder of the year. However, it’s a decision I look back on with regret. Looking forward, I can only hope that MINDBODY addresses these glaring deficiencies. The competitive landscape in this sector is unforgiving, and should competitors capitalize on these shortcomings, it could spell trouble for MINDBODY’s financial outcomes by the end of 2024. It’s imperative for the company to undertake substantial improvements to remain viable in this fiercely competitive market..JessepistoVersion: 4.1.5
This app is awfulNot only is messenger AI incredibly expensive, but this app is such crap. It doesn’t even open most of the time. I wish MINDBODY would test their software before rolling out new expensive features like this. I doubt their support will even read this review let alone do something about it the poor performance of this app. I’ve been using MINDBODY for years because switching my business to a different platform would be a nightmare. I’ve basically needed to teach myself how to be a computer programmer to operate the bloated and untested software. Unless you’re a senior software engineer and incredibly patient, run as far as you can from MINDBODY and messenger ai. You’re welcome..NutshellyVersion: 4.1.3
Horrible experienceHave been very disappointed in upgrading to MIndbody messenger. Not only does the mobile app not work, the website widget hasn’t worked for over 3 months. The worst part is customer service doesn’t even care. They don’t refund you for paying for a broken app. And they mention they have no clue when things will be fixed. I have no choice but to move on to another company..Primal lllllVersion: 4.1.6
I do not recommendWas told the bot become intuitive based on the FAQs written. Have found that is not the case, and has created a disaster for my business, because the bot did the opposite of what clients were asking for. Therefore missed new client opportunities and a few clients freak out on me over the new service. Tried to cancel and still have not received a response from anyone, so I’m being charged. I do not recommended, just hire a virtual receptionist..SamolashsalonVersion: 3.21
Don’t plan on using the appMessenger Ai is great for what it is intended to do. It has it’s flaws FOR SURE, but as a whole functions as it should and is worth the price for the phone integration here alone. The app, however, crashes more time than it stays open with trying to use it. Don’t, DO NOT plan on trying to use the app for your team as it’s only reliable when used in a browser..ShawnjfootballVersion: 4.1.3
Glitches Bye-byeI wish this feature would work properly as it is super helpful for the business I manage. I am constantly hunting to close the app out for it to function. There are way too many glitches to list here as well. Hoping my body is working on this feature to make it better. It would be much appreciated..Stephanie Strong 00Version: 4.1.6
This app doesn’t work any longer.Messenger Ai is a nightmare. Many components of it has never worked. It rarely even opens. Now with the tiwillio 10DLC, it’s exceptional difficult to get your business info to perfectly match so that you can even SEND SMS! Avoid this app altogether, it is NOT worth the money in any way..VeearnisVersion: 4.1.3
AwfulWould give this app 0 stars if I could. Hardly ever opens and when it does it just freezes. Horrendous!!! Desktop app is much better but I’ve been with them for 6 years and not a single feature improvement..BethfloodVersion: 4.1.6
We like you but please fix your issuesI like yall but this messenger AI app is making life harder. It constantly logs me out and then auto logs me back in to a blank business with no functioning sign out button. I have to delete and reinstall ever time I need it to get logged back in..R33v3zVersion: 4.1.6
Mindbody failJust another add on that theoretically is a great concept, however, it’s launch is too soon and makes users their BETA testers instead of taking the time to develop a fully functional product..JustDrewinitVersion: 4.1.3
Screen size offThe app frame extends beyond the edge of the iPhone screen. Can not click some buttons. Makes the app basically impossible to use. Please fix!.DenverFoxVersion: 4.1.2
App no longer worksIt was working decently but now it just stopped working. Not worth the monthly fee I pay. I’ll be moving my entire account to square..J Travels495150Version: 4.1.5
App will not openBelieve these reviews before the sales rep tries to lure you in, Im paying $500 a month with mindbody adding this marketing suite software and the app does not work. Like at all..SuperJesse2468Version: 4.1.5
Extremely frustratingI have had Mindbody messenger for several years and it never works right..Sandibeach76Version: 4.1.6
App is not working at all. Doesn’t allow you to even loginApp is not working at all. Doesn’t allow you to even login.MisskerriiiiVersion: 4.1.6
Doesn’t openThis app always force closes. I’m losing business because I can’t respond unless I’m physically behind the desk..TheirOwnKindOfMagicVersion: 4.1.3
App won’t openI get notifications about messages, but the app itself will not open.TxdollyVersion: 4.1.2
Crashes alotStill have to ask customers for CVV. Need to make app for mac desktop as well.Mek_millzVersion: 4.1.5
Keeps crashingThis app is awful. It rarely works..Ihadtosayit.Version: 4.1.5
HorribleNot worth downloading never works..Jessicaad15Version: 4.1.6
App Never WorksEver since MB acquired Bowtie, we’ve had nothing but issues. The app rarely works..Jrod0725Version: 4.1.3
The app doesn’t even loadThis is the 5th time we’ve had to uninstall and reinstall the app because it just stays on the loading page..Eye Love BeautyVersion: 3.21
The app just doesn’t work!!!I have been user of messenger AI for months now and the mobile app work a couple of week and then completely stop working and I never was able to use it ever since.
Mindbody is aware of that issue and a bug have been confirmed but no one in this company is taking it seriously and nothing have been fixed after more than two months.
If you are looking for a SMS solution that you can’t use on your mobile phone, this app is just for you!
Else you should go for another solution. If no one is fixing this solution in the next two weeks, I’m opting out of this service completely.
I also want to publicly states that I encounter about 10 other really bad bugs in my Mindbody platform as of today that no one is fixing too. At this point I just can’t recommend Mindbody to anyone. The idea is good, but the code is anything but clean.
Unless you guys start caring for your customers and the quality of your product, I’m gonna eventually have to look for an alternative SAAS..Clinique MassotrpVersion: 4.1.3
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MINDBODY Inc.
